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DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS Executive Profile High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure.  Skill Highlights Social Media & Influencer Strategy Project Management  Brand Partnership Development  CRM Content & SEO Marketing Budget Development & Management  New Hotel Launch & Re-Launch/Brand Development Core Accomplishments Initiated and cultivated a strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of Sleep for Success  Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015. Conceptualized and launched The Surrey's first full lobby & rooftop exhibition "ArtSpeak" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named "Coolest Art Hotel" by Tatler Hong Kong and "World's Best Art Hotels" by Town & Country . Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner Pure Wow , The New York City Ballet and Rebecca Taylor.  Professional Experience Director of Public Relations & Partnerships 03/2015 to Current Company Name City , State Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals. Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO. Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in The New York Times , Yahoo! , USA Today ,  British Airways , Air France Magazin e, and CNBC "Secret Lives of the Super Rich."  Marketing Director 05/2013 to 02/2015 Company Name City , State Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning. Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr.  Robbins, co-author of Sleep for Success! Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in package and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year. Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis. Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams. Assistant Director/Marketing Manager 01/2010 to 04/2013 Company Name City , State Launched The National Bar & Dining Rooms by Food Network Iron Chef Geoffrey Zakarian, designated as one of "50 favorite New York restaurants" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with Food Network , Saveur Magazine and Manhattan Magazine.  Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in The New York Times , USA Today  and Departures.com . Key member of the website and mobile site development team for MansfieldHotel.com, Affinia.com, and TheBenjamin.com, which included creative direction, layout, navigation and web content. Supported sales teams with branded collateral and presentations for sales events and conventions. Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations. Account Director 09/2008 to 11/2009 Company Name City , State Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in W Magazine , Travel + Leisure , Departures , Vogue.com , Vanity Fair.com and T Magazine: The New York Times . Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue. Account Supervisor/SAE 01/2006 to 08/2008 Company Name City , State Created client campaigns and annual plans. Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness. Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements. Generated top billing account wins by drafting new business plans as core member of the creative team. Education Master of Journalism : PR/Integrated Communications Science and Library Technology August 2004 University of North Texas PR/Integrated Communications Science and Library Technology Bachelor of Arts : Psychology English August 2002 University of North Texas & Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School ? Technical Skills and Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn 

PUBLIC-RELATIONS

TEACHER Professional Summary To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus Work History August 2010 - Current Teacher | Company Name | City , State Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication. August 2008 - June 2010 6th Grade Teacher | Company Name | City , State Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is "just-right" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior. September 2007 - June 2008 Special Education Tutor | Company Name | City , State Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles. Education 2003 Diploma : Derby High School , City , State 2007 NCATE Endorsement, National Council for Accreditation of Teacher Education Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor of Arts : Psychology Psychology Passed Praxis II (Regular Education) *Passed Praxis II (Special Education) *Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) *Passed Reading Test : Skills Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior

TEACHER

AUDIO/VISUAL TECHNICIAN Summary Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo Knowledge in recording and creating sounds effects as well as putting sound to picture Education 2014 Bachelor of Science : Recording Arts Full Sail University － City , State 2012 Associates of Science and Arts : Music Northwestern Michigan College － City , State Experience 04/2017 to Current Audio/Visual Technician Company Name － City , State Installation of high-end home audio and video solutions. Knowledge of audio/video signal flow and control systems for home networks. 06/2014 to 03/2017 Tow Truck Driver and Shop Hand Company Name － City , State Specialized in servicing brakes and fuel systems. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Removed and replaced tires, shocks, struts and brakes. 10/2012 to 05/2014 Promoter and Event Coordinator Company Name － City , State Promoter and Event Coordinator for night club venue showcasing electronic music Resident DJ and stage hand 06/2010 to 08/2010 Internship Company Name － City , State Responsible for editing and mixing pre-recorded programming Understands proper broadcast etiquette and basic workflow of operating on-air programming Training Session Recording – Full Sail University Proficient in pre-production and setup for sessions Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing ​​ Music Production and Arrangement – Full Sail University Exercised skills involving production of music and songwriting Skilled in proper remix techniques  ​​ Show Production – Full Sail University Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console Understands proper safety procedures when working at events and with equipment ​​  FSEDM – School Electronic Music Production/DJ Club Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience Expanded skills in DJing​​

ARTS

DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website

DIGITAL-MEDIA

FREELANCE DESIGNER Highlights * Efficiently lead and coordinated all product development stages. * Research market needs for development of new products, remain up-to-date on emerging trends and competitors. * Engaging presenter and communicator; clearly communicates product features and advantages to management, clients, and vendors. * Skilled in the production of concept sketches, 3D computer models, and product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop & Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers. Experience 07/2014 to Current Freelance Designer Company Name － City , State Completed projects for Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA. Created winter beanies and gloves. Creating Tech Packs: Specific apparel information on placement, measurements and overall look of garment. Created women's hoodies, yoga pants and tee shirts. Created golf polo shirts. Created designs for promotional baseball caps to be sold at four major airports. 05/2014 to 06/2014 Freelance Designer Company Name － City , State Provided designs and sketches for two models of snow ski gloves. The designs were from initial concept through final design stages. The first model is a ski patroller glove where durability and value are paramount. The second model is at the upper end of the range of gloves for skiers and will be a higher performing glove. 09/2012 to 11/2013 Apparel Designer/Developer Company Name － City , State Managed designs and development of new apparel lines from initial concept through production confirmation. Emphasis was on delivering projects and related samples according to predetermined timelines. Learned and applied the full scope of product development including Project management, Timeline management, Costing analysis, Fit and Wear testing, Commercializing to production, Material knowledge, Created tech pacs, and Construction methods. Kept informed of and evaluated competitive developments with an eye towards improving the competitiveness of Rocky Brands apparel lines. Communicated daily with the overseas factories and team members on the proto-type and pre-production samples. Participated in Voice of Customer trips which included focus groups, talking with storeowners, working in their stores and talking with their customers. Attended several construction sites and hunting trips to observe experience and further understand the apparel requirements and needs for both workers and hunters. Key Achievements: * Effectively developed several apparel lines that will be introduced in the marketplace. * Worked with fabric suppliers/vendors to learn about materials and their usage. * Created Tech Packs: Specific apparel information on placement, measurements and overall look of garment. * Provided presentation materials and storyboards for new collections. * Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, and color assortments. 05/2010 to 02/2012 Product Designer Company Name － City , State Managed multiple concurrent design projects for a leader in silicone-based technology and innovation, working closely with marketing and business development professionals, scientists, and engineering teams. Developed new products to meet market needs. Created concept sketches and 3D computer models and presented to clients. Provided guidance to and managed workloads for college interns. Key Achievements: * Successfully implemented key projects that resulted in building customer awareness of silicone uses. * Created architectural floor plans, developed interior design plans and designed product display cases for new Dow Corning Design Center. Consistently remained ahead of schedule. 01/2007 to 07/2009 Product Designer Company Name － City , State Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models. Key Achievements: * Developed several products that were introduced in the marketplace. 05/2006 to 09/2006 Website Designer Company Name － City , State Completed website development for a local county Water Authority, including layout, content, and graphics. 01/2006 to 02/2006 Product Designer (contract) Company Name － City , State Worked with creative team to develop ideas and create concept sketches for new products. Clients included Binney & Smith (Crayola), Fisher Price, and Icuiti. Education Bachelor of Fine Arts : Industrial Design College of Creative Studies Detroit － City , State , US College of Creative Studies Detroit, MI Degree: Bachelor of Fine Arts in Industrial Design GPA: 3.36 design Monroe Community College Rochester － City , State , US Monroe Community College Rochester, NY Summer Courses GPA: 3.6 Volunteer Experience Mentored a senior at University of Northumbria (London, England) in design of a cordless men's hairdryer with a carry case, providing feedback and professional guidance. Contributed to building children's playground as a volunteer with the Greece Rotary Youth Interact Club. Certifications CCA Professional Affiliations Volunteer Experience Presentations Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models Skills Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design

APPAREL

PHLEBOTOMIST Professional Summary Reliable and highly accurate Phlebotomist Preceptor focused on quality completion of all lab procedures under tight deadlines. Works well under pressure. Skills Phlebotomy knowledge HIPPA compliance Data and statistical analysis Blood bank background CLIA & OSHA compliance Sharp critical thinker Manual dexterity Lab testing and reporting Lab equipment maintenance Trained in HIPPA compliance Work History Phlebotomist , 04/2013 to Current Company Name – City , State Performs aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease. Performs a variety of secretarial, receptionist and clerical duties to provide support. Perform microbiology duties rapid strep, HCG, RSV's, mono screening test. Responsible for receiving; inspecting; storing and transferring clinical specimens. Work on-call as assigned and maintain the integrity of lab samples as per policy. Prepared specimens for analysis and established proper chronological priorities in testing. Quickly responded to and resolved all customer service issues in a timely manner. Managed specimen sample handling, receiving, storage and inventory. Phlebotomist , 01/2011 to 03/2013 Company Name – City , State Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Perform blood collections during morning rounds and in outpatient setting as well Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory's procedures for specimen collection, handling, and processing. Quickly responded to and resolved all customer service issues in a timely manner. Performed both routine and emergency maintenance on laboratory instruments. Carefully reviewed test results for accuracy. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Prepared specimens for analysis and established proper chronological priorities in testing. Phlebotomist/mobile , 01/2009 to 07/2012 Company Name – City , State Preceptor for new technicians performs phlebotomy at various Nursing homes and medical facility. Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease. Performed a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease. Phlebotomist Specialist , 09/2005 to 09/2008 Company Name – City , State Performed in-outpatient phlebotomy and micro-plating. Registered patients for medical procedures, into hospital EHR systems. Performed various lab assistant duties. Administrative Assistant , 01/2005 to 01/2008 Company Name – City , State Processed loan applications assist clients with their requirements to obtain loans Performed various administrative duties ,Verified employment for credit applications Processed payroll for staff ,answer payroll questions, explain benefits, and insurance processing Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Maintains professional and technical knowledge by attending educational workshops; reviewing. Donor Collection Assistant , 05/2001 to 06/2005 Company Name – City , State Certified MCS+ Automated Blood Collection Tech. Performed venipuncture on donors and medical screening. Professionally provided excellent customer service. Prepared specimens for analysis and established proper chronological priorities in testing. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Performed diagnostic and therapeutic laboratory procedures. Education MBA : Healthcare Administration Management Healthcare Administration , Current American InterContinental University - City , State Healthcare Administration Management Healthcare Administration Skills administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops

ADVOCATE

DIGITAL MEDIA PRODUCER Summary Experienced and innovative Digital Media Producer with expertise in video production, as videographer, sound recordist, editor and post-production artist. Able work autonomously or collaborate with a team to produce highest quality production standards. Passion for constantly learning, developing and sharing new video skills with colleagues. Highlights Advanced Shooting Skills Experienced with Video Cameras and DSLRs Advanced Editing Skills using Adobe Premiere Pro Expertise in Sound Recording and Sound Mixing Ability to Bring Stories to Life with Visuals & Music Experienced Aerial Imaging Drone Pilot Experience with Teaching Students Experience Directing On-camera Talent Able to Work on Multiple Projects Simultaneously  Able to Collaborate with a Team, or Lead a Project Able to Create Animated Titles and VFX Proficient with Adobe Photoshop & Illustrator Excellent Communication & Writing Skills Experience Digital Media Producer 05/2010 to Current Company Name City , State Produced video and audio content to the highest quality production standards to promote clients' objectives, and bring their stories to life, including content for corporate applications, web sites, education, commercials, and other applications. Maintained awareness of developing technologies and best practices for media production; interacted with clients, providing excellent customer service. Maintained library of digital assets. Teaching Assistant / Computer Lab Technician 09/2009 to 05/2010 Company Name City , State Assisting Professor Philip Palombo, served as teaching assistant for a freshman class in video production and editing; Led discussions, screened relevant videos, and hands-on assisted them in the lab. Also served as the Computer Lab Tech during that time, troubleshooting problematic computers and software in use. Education Master of Arts : Digital Media Production/Communications 2010 Rhode Island College City , State , USA Completed Graduate Program for Media Studies, with a concentration in Digital Media Production/Art. This included video theory, video production, as well as animation and video art classes.  Animation & Adobe After Effects 2010 Independent Study with Mentor City , State , USA Private mentorship in independent study of animation and Adobe After Effects with Dennis Hlinsky of the Rhode Island School of Design. Advanced Video Editing 2009 Apple - NYC City , State , USA Week long training course for Apple's Final Cut Pro 7 Editing Software that taught concepts beyond basic editing, such as compositing, color correction, and video compression.  Continuing Education : Video Production & Technology 2008 Rule Boston Camera City , State , USA Regular attendant monthly at Rule Boston Camera Learning Labs, staying abreast of current video technology and media production best practices since 2008. Accomplishments Served as sound recordist and DIT for the video series, "Visions For the Future", at Harvard University Law School. This profound series, featuring Professor Roberto Unger, was acquired by the New York Times, for its permanent archive. A portion is viewable here:  https://www.youtube.com/watch?v=BP7GIoysuTs​     Produced a video presentation of the "Sixth Annual Catwalk to Campground Dinner and Fashion Show Fundraising Event", a major fundraising event for The Autism Project, raising over $200,000. Planned, shot, directed crew of 4 and on-camera talent, with interviews of special guests, including Miss Olivia Culpo, Miss Rhode Island USA, who would be crowned Miss Universe later that year. Created message of "Autism Awareness" education within the entertainment. Supervised and collaborated with post-production team in editing, color correction, special effects, music and DVD authorship and distribution. Received multiple awards, including "Best DVD for Autism Awareness 2012".       Initiated an after-school Video Production Program for middle school and high school students in Scituate, Rhode Island. Instructed students on video production techniques including camera, lighting, sound mixing and editing. Supported students' objectives assisting them in developing their own stories and bringing them to the screen. Additional Skills Drawing & Storyboarding Explaining complex topics in simple terms Problem Solving & Troubleshooting Directing On-Camera Talent Sound Design, Recording, Remixing & Sweetening Musical Scoring Video Format Conversions and Codecs Communicating with Others Writing, Spelling, Grammar, Punctuation Public Speaking Voice Overs Available for International Travel

DIGITAL-MEDIA

LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested in the aviation world. I have wanted to be a pilot and be around airports and planes since I was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician.  Skills Great People Skills  Microsoft Office  Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge  Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters.  Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management.  07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and returns. I was responsible for helping customers with problems and showing them where certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well as our four-seater gas-powered golf cart and was also in charge of using the four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management.  Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings.  Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge

AVIATION

BUDGET ANALYST SERIES 0560 Summary Accounting Skills   Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995)

AGRICULTURE

ENGINEERING TECHNICIAN V Experience 04/2014 to 07/2015 Engineering Technician V Company Name － City , State 04/1996 to 07/2015 Engineering Technician V Company Name － City , State I have over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields. As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems. He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class. He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class. He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB. He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels. Mr. Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems. Mr. Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters. His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites. He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment. Mr. Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance. As Engineering Technician V, Mr. Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years. This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB). He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI. Mr. Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels. For these projects, Mr. Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief "Visit Books", and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity. Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr. Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation. Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables. Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems. Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats. Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations. His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation. He installed and maintained electrical, HVAC, and chill water systems. Installed various types of conduit, cable trays, and cable duct. He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment. Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching on U.S. Navy ships. Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions. Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats. Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area. Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida. Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers. Wired for new electrical system at each site. Installed new drop ceiling at Pacific Area command center and wired all new lighting system. Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors. 08/1995 to 04/1996 Maintenance Technician Company Name － City , State Mr. Roshto installed electrical systems for various equipment and conveyers. He participated in set up of facility in preparation for production of automotive seating. He supervised the maintenance department second shift as production began. He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process. He fabricated tools and installed fixtures as needed to aid production. 09/1991 to 08/1995 Installation Technician Company Name － City , State Mr. Roshto installed electrical systems at shore and ship sites. He installed computer equipment and associated cables. He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities. Mr. Roshto performed overhaul and maintenance of Optical Surveillance systems. As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance and repair of equipment and facilities at various government installations. He performed sheet metal fabrication and installation. He installed raised computer floors, walls, and ceilings. He installed and maintained heating, ventilating, air conditioning, and chilled water systems. Mr. Roshto installed various types of conduit, cable trays, and cable duct. He performed welding, plumbing, and carpentry. 01/1985 to 01/1991 Electrical/Mechanical Foreman Company Name － City , State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems. He performed installation, troubleshooting, and repair of production equipment and various conveyer systems. He installed small package sorting systems including interface with existing outbound computer manifesting system. He assisted in-house personnel at QVC Network, Hills Bros. Coffee and Allied Colloids, Inc. with installation and maintenance of equipment and facilities. 01/1983 to 01/1985 Electrical Apprentice Company Name － City , State Mr. Roshto supported commercial, industrial, and residential electrical installations, and he performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications

ENGINEERING

SALES Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Analyst with extensive experience in Microsoft Office . Proficiencies include Microsoft Word  and Microsoft Outlook .  Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision. Core Qualifications Excellent comprehension and retention skills Can work with short deadlines and under pressure Offering a fresh perspective on Customer service needs. Computer and technical literacy Strong organization skills, the ability to plan ahead and always do a thorough job. Articulate and persuasive to present my ideas to the public Expert in Creative Problem solving Education and Professional Placement Customer needs Assessment Experience with appointment scheduling Contract negotiation/review/drafting Change management  Advertising  Business Development Marketing Multi-Task Management  Project Management  Sales  Statement Billings  Weekly Payroll Experience Sales , 02/2016 to 04/2016 Company Name - City , State Sales of firearms and accessories.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Co-Owner/Manager , 02/2008 to 01/2016 Company Name - City , State Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies and business plans for Palace Pet Grooming . Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day.  Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Spearheaded the creation of blogs and social media content. Produced engaging online marketing campaigns. Led concept development and organized sales and operations resources. Correctional Officer , 01/2003 to 10/2009 Company Name - City , State Maintain security within the institution and oversee the health and safety of staff and prisoners. Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. Maintain surveillance of grounds by foot and from vehicle. Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations. Conduct searches of prisoners and visitors. Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public. Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed. Provide escort and security for visitors. Comply with and enforce security procedures for equipment and supplies. Operate control room, monitor gates, cameras, alarms, and video terminals. Enforce institutional rules and Standard Operation Procedures (SOP). Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies. Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences. Supervise prisoners to maintain general order in daily activities, work assignments and programming. Monitor inmate phones, mail , etc. Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and. hard restraints and in extreme cases deadly force. Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force. Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count. Compile data for necessary written incident and other required. reports. Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies. Education High School Diploma : General Studies Automotive Technology , 1991 Yosemite High - City , State General Studies Automotive Technology Universal Technical Institute - City , State Professional Affiliations 1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver.  1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County. In this function one of the many things I learned was the duties of radio dispatch protocol.  Accomplishments Was instrumental in instituting a new scheduling practice that streamlined our booking process.  Results of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out.  I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a percentage discount taken off for booking the year. With these cards they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables.    Skills Event Management and Promotion Leader Strong Negotiation Skills Team Building and Team Leadership

SALES

TIMESHARE SALES Summary I am extremely confident that my skills, mentorship, education and experience will set me apart from the rest. Many would describe my character as someone who is always dedicated to the project at hand and willing to go the extra mile. I've managed large projects and provided meticulous attention to organizational processes and correct flaws when/if they occur. I am searching for a lucrative career in Sales as I have embodied the skill to connect with people, ask the right questions and find the need and desire for the product or property.   Currently living in Brickell and originally from NYC. Searching for a great company where I can contribute exceptional sales, work ethics, creativity and leadership.  Highlights Sales and marketing Skilled multi-tasker Team player Microsoft Office Knowledge of leasing and market conditions Fast learner Personable Quality assurance and control Results-oriented Contract management Relationship building Detail-oriented Excellent communicator Member of The National Association of Realtors​ National account management Established track record of exceptional sales results Excellent communication skills Energetic Resolution-oriented Well-versed in contract law Effective Retail Sales Manager Social media savvy Start-up experience Large cash/check deposits expert Invoice processing Highlyprofessional Proficient in Microsoft Office Client management Sales presentations Tech-savvy Experienced entrepreneur First time buyer specialist Highly professional Proficient in Microsoft Office National Association of Realtors Experience 05/2016 to Current Timeshare Sales Company Name － City , State Presentation of the Wyndham Vacation Ownership product to pre-qualified potential new owners and guests. Generated exceptional sales through initializing transactions and utilizing proper closing techniques. Provided follow up with each new owner to ensure ultimate customer satisfaction. 10/2015 to Current REALTOR Company Name － City , State Rent, buy, or sell property for clients. Perform duties, such as study property listings, engaging with prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.  11/2014 to Current FOUNDER/CEO Company Name － City , State Start-Up Motor Coach Transportation Company. We provide luxury transportation for Hotel, Stadium and Convention Centers in Miami. Specifically we transfer large groups of 50 people or more to their corporate events, team building outings, sporting events and more.  Managed wide variety of customer service and administrative tasks to to get the business up and running properly with all licenses, insurance, capital and loan programs Informed customers about sales and promotions in a friendly and engaging manner. 01/2010 to 10/2014 FOUNDER/CEO Company Name － City , State Excelled at arranging outrageous, one-of-a-kind experiences such as deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters and Events. Created sales pitch for Sales team and lead team from 30 to up to 200 sales per day.  Conduct all PR, Sales and Client Relations. Mentored and trained sales team.  03/2006 to 09/2009 Contracts Project Manager Company Name － City , State Site consisted of 86 Whole Ownership Residences (Price Range: $1M - $17M) and 212 Fractional Ownership Residences (Price Point: $100,00 - $550,000 for a 1/12 Interest) Direct supervision of the Contract Supervisor and indirect supervision of the Contracts processing team along with supervision of support to sales and marketing team. Timely notification to sales executives and follow through on special circumstance, cancellations, defaults. Effective training of contracts processors regarding procedures, policies and responsibilities of contracts processing personnel, as well as any legal requirements regarding accepted contracts at point of sale. Enforcement of any procedures established to ensure all contract documents are completed correctly by sales executives. Provided leadership and supervisory direction to administrative support personnel for sales executives and sales management. Monitor owner/sales executive assistance quality, procedures and methodology in Quality Assurance Department. Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals and Practices,. 01/2005 to 03/2006 Contracts Manager Company Name － City , State Hired and directed processing team for company's largest conversion project of 848 units Directed team to prepare all condo documents and purchase contracts according to standard. Liaison between escrow company, bank, appraisers, customer and the developer Planned initiatives and developed workflow for positive results including overall corporate sales One-on-One Consultation with customers regarding their purchase contract. Unit walkthroughs Provided on-site technical support to server structure due to technical career history. 01/1999 to 11/2004 Project Manager Company Name － City , State Negotiated Voice & Data contracts with clients and fortune 500 service providers. Developed new business procedures and adjusted business plan to reflect effective sales results Hired and developed a technical and sales savvy work force. Coached and trained employees to follow business procedures. Responsible for large percent of firm's revenue growth in 2000 - 2001 fiscal year. Exceptional project management delivering workflow and managing developers with project direction. Awarded #1 in Sales by NTT/VERIO in 2001. Education 2000 Business Administration Pace University － City , State 1996 High School Diploma : Marketing Murry Bergtraum HS for Business Careers － City , State , USA Languages English Fluent Spanish Beginner Skills Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance Affiliations Member of The National Association of Realtors

SALES

GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge of market trends Proficiency in finding areas of opportunity Client-focused Brand development Accomplishments Conceptualized and launched the " Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for "Top Performer" and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Assessed organizational training needs. Performed competitive analysis to make recommendations for future company growth. . Experience General business management May 2007 to Dec 2014 Company Name － City , State Providing first person of contact for customers as well as employees. Provided conflict resolution and internal and external customer service Training and mentoring new hires, ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies.. Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services. NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name － City , State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl. I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean. I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager. I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business. I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients. I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day, Prepared correspondence, accounting and financial documents for analysis. Sales & Marketing Manager, Indirect sales manager Jul 2006 to Nov 2008 Company Name － City , State Implemented and evolved high-impact strategies to target new business opportunities and new markets. Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Program manager Jan 2006 to Jan 2007 Company Name － City , State Managed weight loss center and worked closely with clients face to face Provided client support, individualized care, and excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients for credit, providing all legal information, Client retention, internal and external conflict resolution.mentor Prepared correspondence, accounting and financial documents for analysis. Relationship Banker II Jan 2004 to Jan 2006 Company Name － City , State Conceptualized and launched " Full service neighborhood bank marketing campaign, which led to a 70% increase in sales .Customer service both internal and external, compliance, HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several of the highest awards for "Top Performer" and letters of recognition and recommendation .Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Prepared correspondence, accounting and financial documents for analysis. . Education High School Diploma , General Studies / Psychology & Business St. Johns River State College － City , State , USA General Studies / Psychology & Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver

BANKING

SALES Summary Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Highlights Accounts receivable professional Effective time management Knowledge of Sap Excellent managerial techniques Expert in customer relations ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced the open invoice cycle time from 90 days to 10 days by developing new dispute reporting procedures. Experience 04/2016 to Current Sales Company Name － City , State Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and new customers. Followed up with current and old customers to ensure happy with services. 01/2015 to 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City , State Match and coded all paperwork and invoices for departments. Assisted managers with hiring procedures, screening of candidates, coordinating interviews. Assisted with all new hire paperwork such as benefit packages and i9 forms. Ordered all parts and delivered them as well Handled all month end & year end closing audits. Responsible for the continuing education, training, and certification of new and experienced employees Filed all invoices and paperwork as needed. Processed all Peterbilt & Cummins warranty claims Handled all Paccar Roadside invoices. Reconciled vendor statements and checked for accuracy. Assisted with Month End Close. Filed daily cash sales summary sheets. Processed all new hire & drug screen paperwork as needed. Performed daily reports for four different locations of units in areas. Contacted several vendors for all units due for service & non payments Handled all inventory for two locations and input into SAP system. 12/2014 to 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City , State Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required. Prepared shipping documents for products scheduled to ship (i.e., Fed Ex, UPS). Monitored inventory and controls to ensure adequate product supply levels. Maintained distribution reports and logs as well as all sales and collections for the company. 06/2008 to 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City , State Rated all sales quotes including flood, home, and auto, motorcycle, boat, & travel trailers through about seven different companies to see what rate best fit customer's needs and wants. Handled all escrowed accounts. Sold auto, home, commercial policies through Nationwide, Progressive, and Hartford to customers depending on there needs. Performed cold calling for internet leads. Expertise in resolving escalated customer issues. Handled all commercial auto & business calls for any insured needing a certificate of liability or adding additional insured to policy. Handled all accounts that were escrowed & verified all accounts. Education 2017 BBA : Accounting University Of Texas of the Permian Basin － City , State , United States Accounting Skills Accounts receivable, ADP, closing, cold calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management

SALES

DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer Highlights Office Management Team Building & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable / Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 to May 2016 Company Name － City , State Administration of the document control system. Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers. Examine documents to verify compliance, completeness, and accuracy of data. Control document database of all documentation that will allow secure document retention and corresponding files. Perform clerical duties to generate documents as necessary. Support continuous improvement activities in terms of process and system improvement. Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team. Contribute to team effort by accomplishing related inquires as needed. Perform a variety of tasks and duties as may be assigned by Quality Management. Rental Coordinator August 2013 to December 2015 Company Name － City , State Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations. Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results. Administer rental invoicing processes and reports. Assist customers with invoicing issues, issuing credits and adjustments when required. Develop positive, long-term customer service relations. Coordinate shipment of rental, used and stock equipment. Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories. Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos. Work with all department and employees to insure quality of customer service. Network Technician Assistant July 2011 to July 2012 Company Name － City , State Install, maintain and repair of voice, data, and video network systems (and other related network technologies). Install, configure, troubleshoot and repair of data circuits, lines and switches. Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards. Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions. Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script. Office Manager March 2008 to December 2008 Company Name － City , State Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code. Monitoring of costs/ensuring competitive bids services and office products. Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables. Supervise operations, maintenance and other duties. Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff. Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc. Business Customer Service Representative December 2003 to January 2008 Company Name － City , State Responsible for daily, ongoing interface between customer orders and plant operations. Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Oversee daily data entry of production, shipping and receiving in all databases including customers. Receive and process daily orders, confirm price, communicate directly with customer as necessary. Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations. Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers. Executive Administrative Assistant August 2002 to June 2003 Company Name － City , State Schedule appointments/meetings and maintain a calendar of events for the Plant Manager. Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters. Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities. Provide support for the Quality System during corporate audits, actively participate in department activities. Facilities Analyst II May 1997 to May 1999 Company Name － City , State Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files. Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments. Responsible for maintaining of Customer P.O. changes & streamlining with the sales department. Oversee daily data entry of production, shipping and receiving in all databases including customers. Education 1997 Kelly Services － City , State Microsoft Office Suite courseware training Completed some college courses : 2007 Hopkinsville Community College － City , State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video

APPAREL

FLORAL DESIGNER Skills Billings, cash handling, cashier, creativity, Customer Service, Magic, pick, POS Experience Jan 2016 to Current Company Name － City , State Floral Designer Jan 2016 Company Name － City , State Designer Jan 2015 Company Name － City , State Any assigned errands/duties. Customer service. Design work. Event set up Magic City Floral, Billings, MT, 2015. Customer Service Any miscellaneous or assigned duties. Floral Designer *Delivery Driver Jan 2014 to Jan 2015 Company Name － City , State Any other assigned duties. Education and Training working towards Floral Design Certificate Fall 2014 Front Range Community College Front Range Community College working towards Floral Design Certificate Spring 2014 Associates , Horticulture Fall 2013 Front Range Community College Horticulture Spring 2011 Colorado State University High School Diploma Spring 2010 Fossil Ridge High School

DESIGNER

BUSINESS DEVELOPMENT LEADER Summary BUSINESS DEVELOPMENT MANAGER Experienced leader with more than 7 years of experience working in sales, marketing and business development with specialization in identifying, developing, and maintaining new strategic business partnerships. Propelled a small chemical trading firm into a flourishing manufacturer, national distributor and global manufacturer's sole-trading partner. Highly motivated, tough negotiator with excellent verbal and written skills. Expertise in engaging decision making and devising winning sales strategies and solutions. Innovative, adaptable, analytical, action-oriented, and flexible in working with suppliers and customers in dynamic international markets. Developed sole-selling agencies of 4 different manufacturers in 3 different countries encompassing 6 different products. Experienced in working collaboratively with cross-functional teams such as technical, legal, finance, sales and marketing. Bringing creativity, complex problem-solving skills, entrepreneurial drive, and unceasing spirit to all endeavors. Skills Strong business acumen Managing cross functional teams Motivational management style Sales and pricing strategies Customer-focused sales leader New product and market development Strategic sourcing and hedging Data-driven decision making Demand prediction Supply chain and resource management Cost control and profit maximization Project planning and development Business forecasting and strategy MS Office Suite, Adobe Photoshop, Macromedia Flash and Dreamweaver, Programming Skills - HTML, C, C++ Experience Business Development Leader | Partner | Director Feb 2010 to Nov 2017 Company Name － City Spearheaded company-wide marketing campaigns introducing new products which boosted sales by more than 67% in just 1 year. Increased gross profit by 135%, net profit by 133% and EDITDA by 100% in less than 7 years. Ensured long-term profitability by researching and renegotiating vendor and customer contracts. Identified and eliminated loss making products and promoted profitable ones. Single-handedly developed a large customer base for a new product range increasing sales from zero base to more than $2 million in just under 4 years. Demonstrated strong leadership by recruiting, training and managing more than 20 employees across different locations and multiple departments. Managed accounts of more than 300 customers directly, retaining almost all of them till date. Strategically sourced products and negotiated long term contracts by consistently beating aggressive competition in reverse auctions to win business of a major manufacturer. Gained market share post the recession years of 2008 and 2009 by segmenting customer base and servicing new specialized niches. Developed and implemented employee welfare policies and other company policies on ethical way of conducting business. Assisted in preparing balance sheets and filing multiple tax returns including income tax, excise duty, service tax, value added tax, and goods and service tax. Worked closely with auditors, set budgets for expenses, negotiating secured and unsecured credit lines with banks. Teaching Assistant Aug 2007 to Dec 2009 Company Name Graduate Teaching Assistant Worked for two and half year as graduate teaching assistant, teaching organic chemistry laboratory to undergraduates. Trained over 250 students in basic to semi-advanced theoretical and laboratory skills in organic chemistry Responsibilities. Presented lectures to class of over 100-150 students. Conducted multiple one-on-one student review sessions. Responsible for making presentations, teaching course material, teaching lab skills, and grading of assignments and final exams. Education and Training Masters of Science , Organic Chemistry May 2010 Organic Chemistry Research and Thesis Option), Virginia Tech Bachelor of Technology , Dyes and Intermediates, Institute of Chemical Technology May 2007 Dyes and Intermediates, Institute of Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916 Research Project: Mild and convenient ways to prepare N-alkyl tacrines (June 2008 - May 2010) May 2007 Skills Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning and development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching

BUSINESS-DEVELOPMENT

OWNER/CHEF Summary Chef with 6 years of critically acclaimed work preparing delicious, healthy dishes in multiple restaurants as well as starting own business. Specializes in preparing menus that attract and retain customers. Looking for a challenging role in culinary management. Line Cook with 15 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Sous vide technique Strong butchery skills Contemporary sauce work ServSafe certified Food handler Focused and disciplined Focus on portion and cost control Inventory management familiarity High volume production capability Accomplishments 2015 "BEST CUSTOMER SERVICE AWARD" FROM THE TASTE DORCHESTER Experience Owner/Chef 08/2012 to 08/2015 Company Name City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire shop. Educated customers on product and service offerings. Oversaw all daily operations. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate employees. Providing prompt, efficient and friendly service to the customers Anticipating customer needs and catering to the same competently Maintaining high sanitary standards in the kitchen and serving area Managing catering services depending upon the pertinence of the event Informing management about the areas where the service could be improved Responsible for the maintenance of the food items and equipment Storing reusable items carefully. Chef 10/2011 to 06/2012 Company Name City , State Make sure a team of 10 is following food preparation, recipe adherence Performing duties for food preparation as required by the guidelines Be able to cook for the high school's if the chef call out Serve food in quantities that meet requirements Accepts responsibility for stocking shelves and general cleaning Maintains required forms and records as assigned by manager. Chef 04/2009 to 02/2010 Company Name City , State Café Main Supervises team 8 Supervises ordering, purchasing, receiving, and inventory Supervises sanitation and cleaning Trains employees Participates in menu development, recipe testing, and evaluation Maintains records and computer input Maintains food costs, safe handling and preparation standard. First-Cook 08/2008 to 05/2009 Company Name City , State Responsible for all subsistence from the time they are received until consumed Conduct quality assurance evaluation of food preparation and finished products Training and supervising the cooks, Ensure that only the highest quality products are served Close the kitchen & ensure that the kitchen is left in good working condition Make sure lunch get out on time and dinner Cook & prepare according to daily menu Cook for 700 to 1000 kids & catering functions. Sous Chef 03/2008 to 08/2008 Company Name City , State Elegant catering Company that been around for thirty Years, that cater to fine-dine and small parties. Over sees catering events for off-premise upscale jobs Supervises and participates in the production, with my team Communication, and recommend discipline as appropriate Manage cooks & wait staff, kitchen stewards Train, develop, empower, coach and counsel, resolve problems. Cook/Pastry-Cook 10/2007 to 03/2008 Company Name City , State Fine dining Mediterranean cuisine restaurant, with some Italy influent. Externship with Todd English world renowned chef Set up station according to restaurant guidelines Prepares all food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications as set by the restaurant Restock all items as needed throughout shift Clean and maintain station in practicing good safety, sanitation, organizational skills Perform additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time Responsible for make specialties pasta sauce, stocks & soups. Education Associate of Occupational Science 6/2008 Le Cordon Blue College of Arts City , State Certificate ServSafe, Allergen Computer Skill Microsoft word, Power Point, and Excel Skills Enforcing strict health and hygiene standards in the cooking & food preparation area. Strong desire to instill good practice and procedures in those working with you. Physically fit and able to lift heavy goods and stand for long periods of time.

CHEF

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and  experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader  Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven ​ Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization.  Established production schedules and communicated project to stakeholders.  Increased patient traffic by 5%  Managed all social media forums, including the company website, social networking applications and message boards.  Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.  Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012   Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016  Volunteer, White Rose Senior Center, 2016 - 2017  

HEALTHCARE

FRAGRANCE CONSULTANT Licenses Phlebotomy Certification 2014 Electrocardiogram Certification 2014 Skill Highlights Accomplished in hematology Laboratory diagnostic equipment Sample checking Quality control procedures Strong work ethic Professional Experience Fragrance Consultant 11/2013 to 12/2013 Company Name City , State Greet Clients, Provide knowledgeable service to clients, communicate product knowledge, sales. Office Manager 06/2007 to 06/2012 Company Name City , State Managing sales team. Organizing daily logs. Receiving and processing customer requests. Customer service and sales activities. Managing and inputting payroll. Job quality control and monitoring.General assistance/administrative support for the owners of the company. Customer Service 01/2006 to 04/2007 Company Name City , State Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management. Education and Training Certification : Phlebotomy Technician 2014 Arkansas College of Health Careers City , State , United States Electrocardiogram Technician 2014 Associate of Arts : General Studies 2010 Arkansas College of Health Careers City , State , United States General Studies Pulaski Technical College City , State , United States Skills administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting

CONSULTANT

WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness training throughout all age groups, group instruction with a strong background in therapeutic exercise. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. A fitness instructor and personal trainer with over 20 years of successful experience in preparing clients for their life long journey into health and wellness. Recognized consistently for performance excellence and contributions to success in the health and wellness industry. Strengths in building interpersonal relationships and am a seasoned ACE and NETA certified group fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified personal trainer and therapeutic exercise specialist. Multi-talented fitness leader with a successful history helping individuals of all backgrounds and abilities improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve physical strength, stamina and health. ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community health and wellness programs to promote positive outcomes. Supervised team of 5 staff members. Documented and improved community access which led to increases in multiple user accessibility and promoted long-term community engagement.

FITNESS

CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding

ADVOCATE

BUSINESS DEVELOPMENT Professional Summary Seeking meaningful, part to full-time employment with an organization that could benefit from my professional experience with business development, management, and training business support. Core Qualifications Years of advertising and marketing Years of experience developing and maintaining a marketing plan and budget Years of experience of staff training and on site coaching Maintain great working relationships Use out of the box thinking to find solutions to very complex issues Years of experience on product development and launch in to the marketplace Skilled at design software such as inDesign, Illustrator, Photoshop Maintain great attitude in stressful times Versatile with various personality types Mentoring spirit - love to see others succeed! Open mind to change Open to learning and continuously improving Experience 01/2012 to 01/2014 Business Development Company Name － City , State Developed start up budget of $500,000 for new business, corporation Collaborated with business partners in design and creation of entire business concept Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. for marketing new business Created cost controls Interviewed, hired and trained entire staff Created and maintained strong regular clientele Personal interaction with guests Identified and solved areas of concern for guest recovery Operations Lead in running operations Ongoing coaching of staff Financial management of business Helped create marketing materials to grow business Met and maintained all state requirements and regulations Food safety regulations and procedures Bar liquor license laws and regulations Lead management team Oversaw payroll and bookkeeping Created and maintained social media including ongoing website changes Set up and maintained an entertainment schedule, budget and promotional materials Implemented employee incentive programs Developed and executed guest loyalty programs Purchasing Manager Maintained weekly inventory Oversaw weekly ordering of all food and supplies necessary to run the operations Ran weekly meetings with chefs, and partners to strategize and implement new ideas and programs Established and maintained cost controls and profit analysis Collaberated with national brands to help brand their product with ours Teamed up with national brands to promote events with POS materials, giveaways and specials Partnered with major suppliers on rebate programs, contract negotiations and identifying cost savings Worked with major suppliers to figure plate cost to identify profitable and non profitable items and menu placement 01/1985 to 01/2011 Business Management Company Name － City , State Lead management team Developed guest loyalty programs Developed guest satisfaction procedures Developed and implemented policy and procedure manuals Created recipe guides and plating procedures for 14 units to maintain consistency Created all print and marketing materials Created and maintained social media and maintained website changes Corporate Trainer Lead in training, motivating, and coaching of over 1000 staff members Help others to see the potential in themselves Help others to take the steps necessary to advance in the company Developed training manuals Developed job descriptions for every position within the company Worked with chefs to create recipes and specials to keep things fresh while maintaining cost controls Retail Product Development Help develop retail product, packaging and labels Helped worked with food processing authorities to establish shelf stability, ingredient and nutritional information for labels Helped worked with retailers to establish brand in the market Big box stores Retail grocers Convenient stores Met with national buyers to sell products Developed promotional and sales programs Created POS material Presented annual deals and purchase incentives Set up co-marketing with national brands Participated in product demos Took product to national food shows Represented product in national cooking competitions Education 1994 Bachelor of Science : Biology 1994 Graduated UNM - Bachelor of Science Degree with a major in Biology Professional Affiliations Juvenile Diabetes Foundation American Heart Association Make a Wish Foundation Skills Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising and Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training

BUSINESS-DEVELOPMENT

CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on "Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners. Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance

CONSULTANT

CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate Institute Year of Passing Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated Ltd. (New Delhi) Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow

CONSULTANT

MARKET CONSULTANT - HEALTHCARE ADVOCATE Professional Summary Ambitious and dedicated managed care professional with robust organizational, communication and customer service skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts. Education and Training BBA : Business Administration Human Resources Management University of New Mexico － City , State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education and communication Personal and professional integrity Database management Relationship and team building Organizational planning Sound decision making  Excellent research skills Claims analysis and review specialist Project management Professional Affiliations Member of Alpha Chi Omega Sorority Professional Experience Market Consultant - Healthcare Advocate August 2015 to Current Company Name － City , State Provides in the field market by market strategy,  expertise, & execution on Risk Adjustment  & Clinical Quality Programs (HEDIS/Stars)  prospective and retrospective programs for Providers.   Acts as a designated resource for the Provider group to gain engagement. Performs data analytics to help identify high risk members and to develop a strategy and plan for the practice. Consults to help improve coding accuracy, documentation and management of patient assessment information. Facilitates access to medical records for chart review purposes. Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting. Provider Network Specialist February 2014 to August 2015 Company Name － City , State Supported contracting efforts to "close the pricing gap" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015. Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business. Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA. Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder. Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing. Utilized Blue Chip, PRAP and PQRS for additional claims issues review. Collaborated amongst peers to create provider training presentations and informational provider packets. Created standard contracts and amendments for all lines of business. Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances. Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project. Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name － City , State Ensured compliance with HIPAA regulations and requirements. Maintained daily operations and processes within the department by monitoring employee workflow and distribution. Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance. Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs. Developed and implemented system and operational changes to improve service and production efficiency. Collaborated with the Training and Quality Review team to implement new and revised procedures. Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points. Collaborated, coordinated, and communicated across various disciplines and departments. Championed internal audit rebuttal reviews and one-on-one feedback to direct staff. Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient. Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps. Identified process boundaries and determined opportunities to automate processes and functions. Provider Relations Field Representative November 2012 to December 2013 Company Name － City , State Conducted visits to participating Fee for Service New Mexico Medicaid Providers. Enhanced and delivered formal trainings, webinars, and other provider-related outreach. Applied knowledge of established procedures to resolve escalated provider questions, or management requests. Acted as the initial contact for escalated issues from the provider relations support staff. Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations. Investigated claim processing outcomes. Supervisor September 2011 to November 2012 Company Name － City , State Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program. Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment. Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations. Allocated resources appropriately to meet deadlines. Organized workflow between other departments to ensure efficient and accurate outcomes. Recruitment Specialist February 2010 to September 2011 Company Name － City , State Generated qualified candidates for open positions. Presented job opportunities to qualified customer service care representatives, along with senior leadership positions. Guided prospective candidates and negotiated contract terms. Screened potential candidates through in house and external interviews. Performed reference checks, exit interviews and other background verifications for all candidates. Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site. Bolstered recognition from client and internal transition leads. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts. Reduced employee attrition by 2% 4th quarter 2010. HRIS Administrator September 2008 to November 2010 Company Name － City , State Managed the Leave of Absence and FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion. Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation. Acted as a liaison between Liberty Mutual, SITEL and claimant. Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events. Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies. Mediated, documented and resolved employee relations issues. Maintained personnel file compliance for both on site and home based employees. Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank. Initiated employee involvement and participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow

ADVOCATE

SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios. Strong strategic-planning and people-management skills. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Organized and diligent, with excellent written, oral and interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City , State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as "Trusted Advisor" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments: Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help. Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment. Developed and implemented the "Manufactured Home" High-End product. Co-authored and rolled out the "New Hampshire Manufactured Housing Variance" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program. Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities. Business Development / Sales Manager Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events. Company Name City , State Marketing Manager Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development. Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options. Composed and administered over a dozen press releases highlighting business relationship with the Governor's office. Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience. Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses. Company Name City , State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments: Increased loan originations by 100% in first year with an incremental increase of 32% in second year. Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share. Initiated and coordinated manufactured housing sector program and managed corresponding investor relations. Certified and Licensed Mortgage Banking Instructor in Delaware. Education 2014 Delaware Technical Community College City , State , US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City , State , US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City , State , US Bachelor of Arts Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP) Certifications Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware. Languages English (native speaker), French, Spanish, Presentations Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba

BUSINESS-DEVELOPMENT

DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a "team player" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in "spinning" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and "selling guests on the show story," coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling

PUBLIC-RELATIONS

PRODUCT MARKETING MANAGER Professional Summary Seasoned omni-channel professional skilled at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market plans that align with the company's business priorities and initiatives. Core Qualifications Excellent Communicator Problem Solver Highly Organized Influential Leader Metrics Savvy    High Productivity Collaborative Team Player Experience 03/2016 to Current Product Marketing Manager Company Name － City , State Responsible for the execution of new product development and Marketing strategies within Outdoor and Golf categories via global and domestic sourcing partners. Conduct market research through market competitive analysis, customers’ needs and trends to identify product gaps and sales opportunities. Implement marketing plans, including product positioning, marketing strategies, and market strategy insights. Conduct financial calculations to maintain products’ profitability and analyze financial reports for the support of strategic recommendations. Execute copy and images to be included in marketing collateral and briefs the creative team on jobs and photography direction of products. Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases and social media. Implement Continent level catalog and promotional pricing strategy, analyzing competitive offerings and protecting profitability. Create presentations for internal and external communication. Work collaboratively with cross-functional teams to execute recommended solutions that improve the overall category success. 04/2014 to 03/2016 Site Merchandising Manager Company Name － City , State Responsible for creating the online assortments, digital promotions, and sales & metrics of all Ashley Home Store product. Implemented merchandising, product placement and navigation strategies to achieve product volume and financial objectives. Researched and analyzed consumer behavioral characteristics, Ecommerce trends, and retail landscape to stylistically interpret and react to emerging market conditions. Worked closely with SEO, Marketing, Content, and Copy to make sure all products are receiving maximum exposure in all channels. Used Adobe Omniture and Google Analytics to analyze traffic patterns and keep record of customer behavior and shopping patterns. 04/2012 to 04/2014 Assistant Category Manager Company Name － City , State Responsible for maintaining assortment responsibility for $32 million dollars in annual sales. Merchandised and manage storefronts, site branding, and promotional product maintenance. Strategically planned and achieved overall goals of department- continually measuring to ensure profitability. Developed long and short term promotional plans relating to trends and marketing opportunities. Generated and analyzed reports, sales recaps, and presented at meetings. 05/2011 to 04/2012 Assistant Trade Marketing Manager Company Name － City , State Responsible for developing annual marketing plans for product categories representing $50 million dollars annually in sales. Developed all trade marketing materials and communications. Launched new products and programs as needed at sales meetings. Developed content and promotional pricing strategy. Analyzed customer data, segmented accordingly, and targeted with relevant programs. Created strategic marketing plans to evaluate the product mix and positioning. Continually improved brand strength and credibility with marketing and promotions. Created monthly sales reports, PowerPoint presentations, and comparative graphs. 05/2010 to 05/2011 Assistant Buyer Company Name － City , State Responsible for buying for $6 million dollars of product: including maintaining margin, demand sales, inventory levels, and marketingof products for the catalog and website. Continually improved brand strength and credibility with marketing and promotions. Maintained an ongoing understanding of the target market and competitors. Launched company Facebook page and maintained Website Blog. 01/2007 to 04/2010 Merchandiser Company Name － City , State Responsible for buying responsibility for $25 million dollars worth of business annually. Strategically marketed all products through the most effective channels possible. Figured and applied competitive pricing to all products selected. Created and maintained sales analysis of assigned categories. 08/2003 to 07/2006 Technical Designer Company Name － City , State Responsible for the overall design, construction and production approval process of garments: including creating technical drawings in Adobe Illustrator CS, specifications in Web PDM, and communicating all changes with Far East vendors. Education 2009 MBA : Business University of Phoenix － City , State Business Administration 2002 Bachelor of Arts : Fashion Design Mount Mary College － City , State 2000 Study Abroad American Intercontinental University － City England Skills Branding, catalog, communication, competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word

APPAREL

SALES Career Focus Professional, yet laid back top notch sales person and manager offering a 29 year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Summary of Skills Excellent people skills Corporate buyer background for major automotive Established track record of exceptional sales results group Recipient of numerous sales awards Staff training and development Effective Retail Sales Manager Establishing goals and setting priorities Decisive leader Consistent work history Powerful negotiator Customer service experience Compelling leadership skills Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker Accomplishments Multiple sales person of month awards Multiple Sales person of year awards Employee of Month Awards Was member of Peninsula Sales and Marketing Was President of Senior Sales Executives Earned membership in Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring. Professional Experience Sales May 2011 to Sep 2013 Company Name － City , State Top of sales board consistently Monitored multiple databases to keep track of all company inventory. Transported clients to other company locations to view and select right vehicle for them Increased sales monthly by implementing strategies to develop and expand existing customer base. Maintained high aftermarket and finance percentages through keeping clients informed and recommending products prior to turn over Assisted sales managers with walk around and product presentation training Assisted sales Managers with vehicle appraisals Helped other sales people learn relationship building and closing skills Chrysler SRT VIPER Certified Participated in company sponsored civic activities: Wounded Warriors" Crossing of America.org" US Navy Chiefs "Selectee" Program Multiple school and community sport programs Maintained company vehicle Locked door at night when necessary (trusted to open and lock store. Corporate Buyer/ Wholesale Manager Mar 2004 to May 2011 Company Name － City , State Assigned multiple franchise locations as Wholesale Manager Attended weekly Corporate meetings to discuss store level issues, track store eligibility for purchases, and plan of attack for the week ( Travel needed if any etc..) Followed up with in store meetings with GM'S and Used Car managers to discuss recommended purchases and corporate recommendations Participated in weekly conference calls with Regional GM's, GM's, and Sales managers for updates and training Recommended merchandising and marketing strategies Purchased multiple types of used vehicles for assigned stores Appraised vehicles over the phone as described by sales manager Followed up with physical inspection of all trades for accuracy Controlled wholesale accounts for each assigned store location Trained new and used car managers appraisal techniques Tracked all company locations inventory using multiple databases Followed market trends , market share, and days supply through company databases and various other tracking systems Controlled overage inventory by assessing value and arranging inner company transfers or packaging to an outside source Facilitated inner company transfers store to store for inventory control Established relationships with local wholesalers and other franchise dealers to purchase and dispose of vehicles Traveled weekly to Auto Auctions nationwide to purchase and sell inventory Purchased vehicles online through " Smart Auction" and numerous other websites Followed up with Post Sale inspections on all purchases to insure service cost kept at a minimum Arranged transportation and tracked all vehicles transported to and from auctions Turned in weekly purchase updates to Regional GM's Arranged all travel personally Prepared and turned in monthly expense reports Maintained company vehicle. Sales person/ Sales Manager Sep 1989 to Mar 2004 Company Name － City , State Senior sales executive Wholesale Buyer Tracked client's through personal and company databases Set personal Milestones and Goals and accomplished them Achieved high sales percentage with consultative, value-focused customer service approach. Handled Fleet bids for Municipalities, Counties and State. Quoted prices, credit terms and other bid specifications. Acquired out of stock vehicles by using dealer exchange techniques Negotiated prices, terms of sales and service agreements. Prepared , Mailed correspondence, and followed up with clients Executed outbound calls to existing customer base resulting in referrals and increased sales Assisted management with Walk-around and product presentations for training purposes Valeted clients vehicles for service Maintained company vehicle Promoted to Used Car Manager: Hired, trained and maintained sales people Set departmental projections Prepared advertising for local and military newspapers Monitored multiple databases to keep track of all company inventory. Turned wholesale losses into wholesale profits Increased used car sales by planning and executing training Appraised incoming trade ins Work sales desk with sales people and new car department manager Stocked in all incoming used vehicles, to include pulling "carfax" or "autocheck" reports Processed all inventory through service and detail departments Established relationships with local wholesalers and other Franchise dealers to purchase stock units and dispose of unwanted inventory Attended Auto Auctions to purchase inventory and dispose of unwanted units Switched to Backed by Dealer Principle as independent wholesaler Helped dealer dispose of and track overage units Bought and sold units for Company through wholesale and Auction sources Bought and sold units to numerous other franchise and independent dealers. Education High School Diploma Wingo High Shool － City , State , USA Certifications Dale Carnegie (Public speaking and relationship building) Grant Cardone (Sales and Objections) Ford Motor Company product and sales training (previously certified) Chrysler Corporation product and sales training (previously certified) Invited by previous employer to be one of 500 dealers nationwide to receive " SRT Viper " training certified (Completed certification) Skills advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites

SALES

CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical and honest. Dedicated. Hard working. Experience Company Name May 2014 to May 2014 Construction Worker City , State I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled. Company Name May 2013 to August 2013 Assembly Line Painter City , State Paint Shop Assembly line: E-Z Go. I retrieve the parts from the paint shop and take them off the assembly line. Company Name April 2012 to August 2012 Bus Washer City , State Start date. End date. Education Stetson University 2016 Bachelor of Science : International Business City , State , US Skills Assembly, Paint Shop

CONSTRUCTION

CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management:   Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources:   Spearheaded a new-hire program which increased retention. Operations Management:   Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development:   Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, "SMS vs. WAP" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, "What is Web 3.0?" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, "Widget World," full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an "International Poet of Merit" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad "Movers and Shakers Award of 2011," presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals.

CONSULTANT

FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management

AVIATION

E-LEARNING DESIGNER Career Overview Highly skilled and experienced educator with a strong background in information technology. Adept at addressing the needs of a variety of learners and administrators. Strongly knowledgeable about all approaches to distance learning. Qualifications Vast experience with e-learning development software Strong understanding of teaching methodologies Extensive knowledge of emergent and current technologies Excellent organizational and management skills Ability to create training modules, storyboards and content outlines Proven ability to work with multiple parties in collaboration High proficiency with HTML and authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets  IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C,  HTML, Javascript  ​ Work Experience E-LEARNING DESIGNER July 2015 to Current Company Name － City , State Design, developed and p roject managed education team for 501(r) regulatory compliance curriculum including learning objectives, content analysis,  story boarding, interactive design, test, project scheduling,  instructional design and d evelopment design  Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design and development design  Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys  Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center,  navigation and department sites Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel ​ INSTRUCTIONAL DESIGNER May 2009 to June 2015 Company Name － City , State Gathered requirements, allocated and managed budgets, designed and developed curriculum, managed eLearning and ILT delivery, planned and executed United States and International training, measured training, championed corporate initiatives, supported organizational requirements, and advised leadership from first line managers to senior executives. I ntegrated technology in training, designed, developed and delivered eLearning and ILT experiences, designed, maintained and updated eLearning and ILT training materials, created and maintained training project time lines, ensured quality content and materials, included instructional pedagogy and adult learning theories, assessed learning outcomes and used eLearning authoring tools and techniques. ​ TRAINER January 1991 to April 2009 Company Name － City , State Designed, developed, authored, delivered and implemented training delivered in the class room and online for data and security software Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments Designed courses for various delivery methods including class room, web, computer, magazine articles, book publications, and speaking at conferences Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts Implemented training as editor, subject matter expert, class manager, trainer and class administrator Education and Training Master of Science : INSTRUCTIONAL DESIGN AND TECHNOLOGY , 2015 WESTERN ILLINOIS UNIVERSITY － City , State , United States Master of Science : COMPUTER SCIENCE , 1994 DEPAUL UNIVERSITY － City , State Bachelor of Science : Facilities Planning and Management , 1984 PENNSYLVANIA STATE UNIVERSITY － City , State , United States Certifications IBM Database IBM Application Development IBM Technology Expert NIH Protecting Human Research Participants  Writing Editing Community Service Innovation Hub Stakeholder at the Illinois Math and Science Academy Volunteer Instructional Designer at York High School Society President for the Children of the American Revolution Society Volunteer for York Athletic Boosters Volunteer for York Academic Boosters Coach for Sandburg Science Olympiad Team Coach for American Youth Soccer Organization Volunteer for Elmhurst Swim Team  Presentations International DB2 User Group, Spain, 1998 Information on Demand, Unites States, 2006 Information on Demand, United States, 2007  Publications Debra Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation, 2009 Debra Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in: eBook Tutorial, IBM Corporation, 2009 Paolo Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial, IBM Corporation, 2008   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733, in: electronic IBM Certification Exam, IBM Corporation, 2007   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733 Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007   Debra Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006   Debra Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in: eLearning developerWorks, IBM Corporation, 2006 Dennis Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for OS/390, in: Redbook, IBM International Technical Support Organization, 1999   Patrick Dantressangle, Debra Eaton, Mark Leung, Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored Procedures, in: Red Book, IBM International Technical Support Organization, 1999   Affiliations Association for Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer Advisory Board  Instructional Design Central

DESIGNER

REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE

HEALTHCARE

STUDENT TEACHER Summary Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards. Evaluated student artwork based on stated criteria. Displayed student artwork throughout the school building. Company Name October 2003 to Current Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library. Company Name January 2004 to Current Visual Arts Teacher City , State Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com. Education Xavier University May, 2012 Masters : Education Secondary Education City , State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor of Arts : Art Education City , State Art Education May, 2004 Bachelor of Fine Arts : Painting Painting Mount St. Joseph University May 1989 Associate of Arts : Graphic Design City , State Graphic Design Licensure Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter

ARTS

CONSTRUCTION ACCOUNTANT - CONTRACTOR Professional Summary Accomplished, detail-oriented leader with over 15 years of experience in accounting.  Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines.  Creative problem solver able to quickly and correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention to detail Fast learner Highly dependable Detail-oriented  Work History 12/2015 to Current Construction Accountant - Contractor Company Name – City , State Prepare monthly and annual financial reports for assigned projects  Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures. 06/2010 to 09/2014 Accounting Supervisor Company Name – City , State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program. 07/2005 to 05/2010 Senior Accountant Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts. 07/2000 to 06/2005 Junior/Staff Accountant Company Name Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team - Worked with divisional team in identifying opportunities for improvement of manual processes in multiple areas throughout the department through the use of technology. Automated Workflow Project - Led a team in the research and development of the AWF system to the department. This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls. Critical Items Project - Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely. Education May 2004 Master of Business Administration : Finance Long Island University - Finance Dean's List, Magna Cum Laude May 2000 Bachelor of Arts  : Accounting Lincoln University, Lincoln University - Accounting Affiliations An accomplished, detail-oriented leader with 15+ years of experience in accounting. A team player with excellent organizational, analytical and communication skills. Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Extensive involvement in department wide initiatives and projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis

CONSTRUCTION

SALES ASSOCIATE Summary Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Talented [Job Title] with strong background in [Area of expertise] . Passionate about [Type] sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Focused [Job Title] driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Skills Inventory control procedures Cash handling accuracy Dispute mediation Relationship selling Merchandising knowledge Sales expertise Cash register operation Client account management Excellent communication skills Market research and analysis Product Sales Retail merchandising expertise Experience 06/2018 - 10/2019 Sales Associate , Company Name , City , State Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Surpassed daily sales goals [Number] % by cross-selling [Product or Service] and promoting additional products. Sold various products by explaining unique features and educating customers on proper application. Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number] % or more. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Offered product and service consultations and employed upselling techniques. Assisted customers by finding needed [Type] items and checking inventory for items at other locations. Won store sales competition for [Task] , resulting in [Result] . Listened to customer needs to identify and recommend optimal [Product or Service] selections. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Recruited, hired and trained new hires to optimize profitability. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Executed [Number] outbound calls each week to existing customers, resulting in [Number] % increase in sales. Drove sales of company products and services by meeting with customers using strategic and organized approach. 10/2016 - 06/2019 Deli Associate , Company Name , City , State Received new inventory and rotated stock by dates to keep items fresh and usable. Cleaned utensils, dishes and glasses for customer use. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery. Assessed customer needs, including food allergies and suggested additional menu items as appropriate. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Created aesthetically pleasing food arrangements for special orders and party trays. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Organized ingredients and restocked supplies to prepare for busy periods. 08/2010 - 09/2013 Security Officer , Company Name , City , State Monitored [Number] security cameras and fire, building and alarm systems. Worked with local and federal law enforcement agents to apprehend suspicious individuals. Investigated alarms and disturbances to maintain safety. Provided security presence for over [Number] events with [Number] attendees. Surveilled all areas within facility to identify suspicious behavior. Patrolled and secured industrial and commercial premises to prevent intrusion. Documented all security-related situations and submitted in-depth reports to [Job title] . Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage. Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles. Responded to emergency situations quickly to minimize risk and injury. Education and Training 01/2006 Associate of Science , Computer Engineering Technology EDUTEC , City 02/2008 Automotive Mechanics MechTech Collage , City Accomplishments Re-organized something to make it work better. Identified a problem and solved it. Come up with a new idea that improved things. Developed or implemented new procedures or systems. Worked on special projects. Received awards. Been complimented by your supervisor or co-workers.

SALES

ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view

ACCOUNTANT

HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 to Current Company Name – City , State • Sourced for Contract, Temp, and Direct to Hire Employees • Order VID, PID, Tech numbers for employees through Spectrum Charter • Onboard new hires through HR system such as Zenefits and Paychex Flex • Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs • Advised management on complex employment law issues to resolve issue consistently and fairly • Coach employees on supervisory skills to increase communications, clarify expectations and improve performance. • Counseled employees on performance to improve quality of service and efficiency. • Maintain and process all necessary company licenses and bonds. • Co-authored company's employee handbook outlining payroll • Reconstructed the companies Hiring Process • Send Documents to New Hires through DocuSign • Work on insuring company Vehicles, filing claims and or Accident Reports • Run MVR'S through IIX • Created offer letter and Policies for the company • Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009 to 09/2017 Company Name – City , State • Checked in members as well as answered Questions and Concerns • Led programs in science, technology, engineering, and math for young children • Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston - City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS Presidents List Spring 2014 - Summer 2015 Dean's List Fall 2015 Certifications Certificate in Entrepreneurship

FITNESS

MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017

DESIGNER

BUSINESS-DEVELOPMENT

ACCOUNT EXECUTIVE Profile Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership. Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards. I have a proven background in information technology, and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes. My ability to learn quickly and work well independently makes me a value to any company that I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, and contract negotiations. Core Qualifications Proficient in all Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications in Apc, Symantec ,VMware, HP ,Microsoft, IBM 1 | Page Professional Experience 01/2010 to Current Account Executive Company Name － City , State Initiated, built and developed relationships with clients to be the primary source for hardware and software in a defined territory. Responsible for sourcing, bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners. Source products and services through channel distributors. Negotiate quantity and pricing with the channel distributors. Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce, spend management and technology initiatives. Understand the negotiating interests of both Insight and the client. 01/2006 to 01/2009 Banking Sales Representative Company Name － City , State Managed and built client relationships with high net worth clients. Conceptualized researched, and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank. Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank. Implemented a variety of new business development client acquisition programs that significantly. Promoted from field representative/banking credit specialist to banking sales representative. Designed realistic and credible market forecasts and successfully closed $17 million new business in 2008. 01/2005 to 01/2006 Senior Account Executive Company Name － City , State Directed and oversaw a team of 10 Account Executives. Executed several responsibilities; including reviewing loan submissions, collaborating with appraisers and the processing team to insure a seamless experience for the client. Functioned as a loan consultant to help problematic clients with refinances and purchases. Networked with real estate agents, brokers, law firms, and collectors as referrals for new business. Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting. Worked with all federal and state programs including FHA/VA loans, independent grants, and federal housing grants. Systematically underwrote full loan packages including comprehensive reviews. Awarded 10 million high flyers club award. 01/2002 to 01/2005 Territory Manager Company Name － City , State Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners. Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process. Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type. Served as an outside sales representative that performed door-to-door selling with mortgage brokers to secure new loan packages. Established and grew my own territory from the ground up. Worked in a faced paced environment with minimal supervision. Had to adapt to constant change in sales targets and goals. Serviced a range of companies from small businesses to large corporations. Earned numerous sales promotions for surpassing monthly and yearly sales goals. Championed the president's roundtable from 2002 to 2003. Education Bachelor's Degree : Sociology Sociology and Psychology Eastern New Mexico University Sociology Sociology and Psychology S Ave K, Portales, NM 88130 Interests Humane Society | Phi Kappa Psi Fraternity Skills banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, all Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type Additional Information AWARDS AND HONORS Woodrow Wilson Leadership Award ACTIVITIES Humane Society | Phi Kappa Psi Fraternity

BANKING

PARK OPERATIONS HOSTESS Summary Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop. A strong literary background coupled with up-to-date technological knowledge. Highlights Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing and data archiving Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Company Name City , State Park Operations Hostess 09/2014 to Current Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather. Company Name City , State Activities Associate 02/2014 to 10/2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional. Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs. Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author. Company Name City , State Senior Publicist 06/2006 to 05/2014 Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas. Company Name City , State Certified Senior Teller 07/2012 to 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers. Cash and check deposits, process loan expenses and open new accounts. Perform cash management, customer service, balance cash drawer and petty cash management. Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills. Company Name City , State Manager 04/2004 to 10/2010 Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility. Education Bachelor of Arts : English Literature 2010 Roanoke College , City , State , United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School , City , State Certifications Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. Languages Conversational knowledge of Spanish language. Ability to read and write French and Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) and founding student member of Roanoke College Peace and Justice Association Member of Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours and Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.

BANKING

INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career. Skills Substantial knowledge of all Microsoft Windows operating systems and MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge of computer networking including LAN, WLAN. Domestic & international regulatory compliance Aircraft Import/export experience Strong management & complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina. Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia. Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%. Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements. Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 to Current Company Name City , State Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate. Lead subject matter expert on foreign regulations with regards to certification & operations. Managed external contract engineering design groups with regards Type Design changes. I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process. Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements. As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement. Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission. I developed compliance packages and submitted directly to the FAA and foreign authority. Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints. Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable in European governmental regulations with regards to aircraft certification, and operations. Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina. Maintenance & Avionics Coordinator 05/2000 to 08/2005 Company Name City , State Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data for company charter operations & customer based aircraft. Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling of life limited products. Education and Training Bachelor of Science : Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate of Arts : Liberal Arts 2004 Johnson Country Community College City , State Professional Aeronautics 1999 Spartan School of Aeronautics City Affiliations Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance.

AVIATION

BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,

BUSINESS-DEVELOPMENT

TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member.

TEACHER

AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives using the Agile methodology and Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams. Expertise in gathering and translating requirements, leading scrum teams, and release management, including owning the release management lifecycle for multiple applications across different environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple projects, identify interdivisional dependencies, encourage real-time team collaboration, and develop streamlined workflows to expedite project submittal reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year acquisition and procurement needs based on project criticality and available internal resources. Developed annual planning process to support capital improvement planning activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in collaboration with project team and subcontractors for each contract period of performance. Tracked project level-of-effort and budget expenditures to enable the team to deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from project inception to completion. Tracked resource availability and allocate staff according to client priorities for the project goals and timeline. Managed communication of project status, including risks, within the project team and external to the project team. Gathered and communicated performance metrics and develop performance reports. Identified and managed project risks, defined opportunities for improvement, and worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events to develop realistic work plans and release timelines for client-prioritized workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with the project team. Served as the primary point of contact with IT partners in deployment planning activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning with the project team. Captured and translated requirements to the development team via Jira, Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish

INFORMATION-TECHNOLOGY

HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing, Organizational Behavior, Business Law, Operations Management, Strategies for HR Management Project: Reviewed and analyzed more than 30 years of business research to compare the two primary approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018) PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development. Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex) MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique

HR

ASSOCIATE Summary To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization. Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management. Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card. Preparing and closing the GRN. Ensuring proper distribution of material & inventory control. Supervising in updating daily bin card system in store. Handling manpower and making awareness of in time work. Store material-keep record & maintain stock control. To handle receipt & issue activities of all types of material. Maintain the FIFO & 3C, 5S. Preparing in the documents in JIT System and following CAPA system. Monitoring the storage of stocks and ensuring right material stored at right place. Maintaining FIFO, issues transaction document & location the master part list. I-Process Services (India) Pvt. Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12. Designation: CPA Manager - Credit Operations. Key Profile: Finacle - Core Banking & Symbols. Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan. Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients. Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day to day Account of clients and update it in excels in month wise. Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS. Doing Operational Review for the Clients. Checking out the Customer's Account Limits of various products. Finding out the Outstanding Limit, liabilities and Overdue. Checking out the Tempory overdrawn for each and every Client. Finding the cheque returns (Inward / Outward). Seeing the Disbursement details. Taking out DR report and Due plus reports for the Term Loan Clients. Taking out the Repayment Schedules for Term Loan Clients. Admin. Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees. Coordinating with the Development Officers from various branches. Coordination of Induction Training and other joining formalities for New Joinee. Allover support coordination of all departments for smooth functioning. Manager - Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University : 2008 B.B.A Madras University － City Dip : Computer Technology , 2000 Madras University D.C.Tech － City Computer Technology PG Dip : Labour Law & Administrative Law , 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law & Administrative Law Certifications Handling of Vendor management Personal Information Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay

BPO

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

FITNESS

STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra databases; used to analyze sales numbers and performance, and create progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by scheduling interviews for candidates located in the US and abroad and travel arrangements for domestic candidates while maintaining HR data through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, and Marketing areas within the Medical Products and BioScience Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Work with Excel to create reports for Directors of HR in BioScience to aid in understanding the number of open positions the recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State Supervisor of the Women's Accessories department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance of the new and current associates that work in the department. Other department experiences were: Home Department supervisor which included overseeing the commissioned sales Window Department, Shoes Department, Children's Department, and Women's Department. Key carrying supervisor that was also tasked with securing the store at night and opening the store in the morning and managing the associates to open and close the store at the same time.   Handled many customer service issues that were resolved to the satisfaction of the customers involved. Successfully completed the Manager in Training program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014 Volunteered to help mentor students at Round Lake High School in the Company program for Junior Achievement. We were the first group of Baxter Employees to work with this program through JA. Helped to answer questions as students created a business that they launched to sell products to their school and their community. Led several classes where we had to go over specific information for creating their business plan and operating their business per the guidelines that were set forth by Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising,  Networking,  Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership.

HEALTHCARE

MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT SUMMARY OF QUALIFICATIONS Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre- to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review & breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent in English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Education MA : Film &Media Production , 09/2016 New York Film Academy - City , State Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Languages Fully fluent in English and Arabic, proficient in Hebrew and French (read, write and speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review & breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS , United Nations Associations Film Festival (UNAFF) 10th Al-Jazeera International Film Festival Kuala Lumpur Film Festival Harlem International Film Festival Manhattan Film Festival NYACK Film Festival The Yonkers Fest Film Festival (YOFI) SELECTEDAWARDS Aloha Accolade Award, Honolulu International Film Festival Humanity Spirit Award, The World's International Film Festival (TWIFF) Audience Award, Bellingham Human Rights Film Festival Audience Selection Award, Uno Port Art Films

CONSULTANT

CONSULTANT Professional Summary Astute and innovative attorney with strong ability to develop and implement effective litigation case strategies and write persuasive motions. Proven ability to resolve complex cases in clients' favor.  Meticulous, conscientious, tenacious, organized, analytical, and able to thrive in dynamic environments.   Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator Organization Communication Leadership Team Player Litigation Management Detailed-Oriented            Due Dilligence Deposition Motion Practice  Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional and Personable Analytical Work History Consultant 06/2014 to Current Company Name – City , State Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age.​  Conduct legal research in complex litigation matters. Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs. Conduct discovery. Interpret laws, rulings and regulations for individuals and businesses. Special Assistant Corporation Counsel 03/2011 to 05/2014 Company Name – City , State Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the police, District Attorney, correction officer, and the Mayor of the City of New York. Made frequent appearances in federal courts and managed heavy caseload. Evaluated cases and negotiated settlements. Represented clients at settlement conferences and mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters. Developed and executed investigative strategies. Conducted discovery, including taking and defending depositions, and prepared cases for trial. Investigated alleged criminal and constitutional law violations. Conducted legal research and analysis. Interviewed clients and witnesses. Made presentations to division attorneys and supervisors regarding case developments and strategies. Developed strategies and arguments in preparation for presentation of cases. Interpreted laws, rulings and regulations for clients. Attorney 01/2010 to 01/2011 Company Name – City , State Served as principal attorney in practice primarily focused  on family and immigration laws. Counseled clients on a variety of matters including compliance with various regulations and codes. Conducted factual and legal investigations. Drafted pleadings and motions. Filed and argued motions. Designed discovery plans and conducted discovery. Developed and successfully implemented case strategies. Negotiated and drafted settlement and commercial lease agreements. Represented client at hearings. Consultant Attorney 12/2005 to 12/2009 Company Name – City , State Served as Consultant Attorney by Assisting several law firms during  civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations. Analyzed financial documentation and communications such risk alerts and Suspicious Activity Reports (SAR) to identify regulatory risks and whether company exceeded its risk appetite in violation of company's own procedures.   Reviewed transactions and communications for fraud,  illegal wire transfers, suspicious activities, breach of contract, breach of  fiduciary duties, and regulatory violations.   Performed second level and quality control review to ensure documentation was correctly annotated and categorized prior to production to government regulators, and adverse parties. 
 Reviewed and analyzed documents to determine if method of calculating out-of-network benefits violated ERISA, RICO, the Sherman Act and state law.         Conducted due diligence to ensure merger/acquisition did not violate U.S. antitrust law. Conducted legal research, developed case theories, and drafted memoranda. Assisted in deposition and trial preparation by drafting privilege logs. Firms: Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton. Education J.D. : Law May 2005 Fordham University School of Law - City , State GPA: Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic - City , State The Honorable Cornelius Blackshear - City , State Bachelor of Arts : Criminal Justice May 2000 John Jay College of Criminal Justice - City , State GPA: Magna Cum Laude Dean's List Recipient Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient Bar Admissions

CONSULTANT

HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HR Policies & Procedures *Staff Recruitment & Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation & On-Boarding HRIS Technologies Training & Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 to Current Company Name － City , State Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment. Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality. Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies. Implement HR programs and policies as needed by the organization. Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns. Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels. Create or assist in the creation of associate training and organizational development programs. Develop and manage the annual associate review process. Insure that regional staff is included in corporate activities and feel like they are a part of the team. Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources. Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level. Create or assist in the creation of compensation plans. Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k). Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization. Sr. HR Manager Jan 2013 to Jan 2015 Company Name － City , State As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up. Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time. Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting. Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow. Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations. Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas. Influence HR strategy and execute tactical direction for the facility within the overall HR strategy. Ensure internal consistency of HR policies and procedures across multiple locations. Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations. Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company. Develop a work environment that demonstrates Fanatics core values. Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center. Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues. Championed a fun, friendly and approachable HR team of professionals. Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws. Improve HR service delivery in line with overall business performance expectations. Look for ways to innovate systems for HR delivery (People, process & technology). Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business. HR Director Jan 2008 to Jan 2012 Company Name － City , State As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees. Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization. Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating. Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff. Negotiated more than 100 salary offers at both the exempt and nonexempt level. Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information. Implemented employee satisfaction surveys and presented results to Board of directors. Introduced company's first formal performance review program. Developed job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Representative Jan 2001 to Jan 2007 Company Name － City , State Nation's largest small-box discount retailer. Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff. Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Instrumental in the start-up of the new 1.2 million sq. ft. state of the art distribution center. Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc. that increased employee satisfaction and productivity. Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff. Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts. Education Bachelor of Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City , State Professional Affiliations Society for Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops

HR

APPAREL DEVELOPER SPECIALIZED Professional Summary Innovate apparel development and create new ideas that improve performance, quality and lead apparel development industry standards. Collaborate with business counterparts to drive operation process improvements to maximize development efficiencies and optimize growth potential and profitability. Skills Organized Detailed Problem Solver Creative Proficient in Adobe CS5 Flex PLM Excel Collaborative Innovative Driven Efficient Powerpoint MS Office Work History Apparel Developer Specialized Jan 2014 - Current Company Name City , State Establish new fast track business model for JR fashion business across all product categories in the juniors market. Work with cross functional leadership to establish new source needs. Set up and onboard new suppliers as needed with Nordstrom product requirements. Create tools to gain speed in development process while also maintaining critical product testing and Nordstrom requirements. Lead weekly status meetings with upper management to overview process, tracking, potential concerns to ensure speed project was successful Step in to support technical woven development projects covering outerwear, denim, soft dressing. Guided team on new approaches of working including costing tools, streamlining meetings and optimizing new systems already set in place. Work with vendors when any issues arise as needed to steer projects back on course. Sourcing areas include United States, China, India, Nicaragua and Columbia. Manager Development Apparel Jan 2006 - Jan 2014 Company Name City , State Manager Apparel Development Technical apparel developer snowboarding outerwear, base layers, women's swim, board shorts, denim, woven shirts, t-shirts and sweatshirts, graphics, printing, knits, technical performance basketball, track jackets, women's fashion knits tops and bottoms, fashion original garments. Build tech packs and communicate daily with factories to execute technical product assortments. Collaborate with design and marketing up front to provide up front costing analysis in design phase to ensure product is right first time and eliminate added sample rounds and improve delivery time to customers.  Reduced labor rates on product by 10% increasing profit  Update workmanship sketches, material call outs and technical images in illustrator format on tech packs to the factory  Visit factories to conduct workshops to improve process and reduce steps to improve development time for better response to promo needs.  Innovate on process where not set to create standard operation process for wider audience to reference and allow category growth as needed for promo business unit expansion.  Work with athletes on wear testing trials to gain information for product improvements.  Coordinate and manage fit sessions with all necessary cross functions to review styles and execute needs. Directly work with suppliers and manufacturers to gain in depth technical knowledge and utilize information as needed on developments   Lead costing, improvements and technical quality standards to ensure all end results are captured  Provide input from development for calendar set up on a new business unit with business solutions along with representation from marketing, design, materials, planning, costing quality, and sourcing to make sure timelines were accurate so buy ready would be met and it did!  Selected to work on multiple high profile short timeline projects with limited process and guidance to delivery excellent results including Olympics, All Star, Jeremy Scott  Conduct weekly cross functional meetings to allow for better communication and share information with cross functions on updates that pertain to the greater team  Mentor new team members by implementing a new business unit manual and teaching development tasks  Test product at multiple stages in development and communicate results with marketing to show potential risks and suggestions to alleviate risk for production  Team focused and always willing to take on extra tasks as needed Sourcing and work in the following regions Thailand, China, Indonesia, Turkey, US, India, Bangladesh, Nicaragua. Product Developer Production Assistant Jan 2003 - Jan 2005 Company Name City , State Plan and purchase blanks and finished goods for private label needs. Update and track OTB reporting to ensure all product needs are met for store needs to meet sales requirements. Work with sourcing agents to develop new board shorts, prints, fleece, polo's, t- shirts, woven shirts and woven shorts Send out tech packs including specs, color standards, material needs, graphics and all product needs Manage fit sessions from first prototype on sample size extended to size sets and document final graded specs for factory and production documents Conduct all quality testing needs in development from color tests, wash testing and wear testing where needed Work with Screen-printing and embroidery technicians to ensure blank product passes embellishment testing needs Set up concept surf shop on Maui. Buying from selected surf brands covering jr. men's, women's, accessories, surfboards and skateboards. Selected from stock blank suppliers to produce private label program and ensure margins were met Sku volume buyer 700 est. volume 25 million annually. Consultant Jan 2003 Company Name City , State Work with local shop owner of Roxy store to improve assortment and set up OTB program. Review floor set up and improve merchandising. Set up immediate buy strategy to improve stock deficiencies and work to reduce assortment on slow sellers to improve turn time. . Men's Surf Buyer and Product Developer Jan 1999 - Jan 2003 Company Name City , State Buyer, Product Apparel Men's Surf Track and maintain stock to sales, gross margin reporting, location sales for 7 retail stores Exceed sales each month Manage slow selling merchandise through sell backs, discounts, merchandise transfers and exit strategies while maintaining margin requirements. Merchandise stores each week with store visits Buy from vendors keeping assortment fresh and in demand to maintain sales each month, vendor selection included Quiksilver, Billabong, Hurley, Volcom, Ripcurl, Lost, Split and selected local surf brands Set up monthly promotions to drive business with partnership from brands to provide incentive to customers while driving up selected brands monthly buy Plan OTB seasonally as well as manage chase orders Attend trade shows for action sports Establish and build good vendor relationships Sku volume buyer 700 est. volume 1.5 million annually Develop private label board shorts, cargo shorts, aloha shirts with sourcing agents Work with surfers to develop ultimate board shorts including testing materials, seam placements, fit and thread and stitches Shop marketplace to research trends and spot opportunity to grow business Work closely with store managers to watch stock to sales by region and have quick reactions to store need transfers as well as visit stores to maximize merchandising potentials. Buyer Jan 1997 - Jan 1999 Company Name City , State Business planning for Home décor department · Merchandise seasonal Christmas floor set up for 11 stores, communicate to all stores weekly · Observe sales weekly to see where items need replenishment and flag slow sellers that need help in moving goods. Attend trade shows for home goods to review and work with suppliers on best assortment and opportunities to gain margin through incentive programs · Work with store managers to learn about store needs and areas to improve · Determine advertising stories, and plan volumes for upcoming advertisements · Enter markdowns, maintain reporting needs · Sku volume buyer 1000 est. volume 5 million annually. Assistant Buyer Jan 1996 - Jan 1997 Company Name City , State Clerical to buying departments Update reporting for buyers of women's, coats, cosmetics Work on claims for vendors on returned merchandise Visit stores Merchandise floors to improve sale opportunities based off reporting's Sku volume buyer 1600 (covering women's apparel, cosmetics) 7 million annually. Education Bachelor of Arts : Sociology 1996 University of Oregon City Skills adobe, advertisements, advertising, Business planning, business solutions, Clerical, color, concept, delivery, driving, fashion, fast, functional, graphics, Illustrator, leadership, marketing, market, materials, meetings, Mentor, merchandising, excel, word, developer, paint, PLM, profit, quality, quick, reporting, research, retail, RMS, selling, sales, stories, strategy, teaching, tops, trade shows, workshops Additional Information Interests: Snowboarding, surfing, yoga, skiing, hiking, running, exploring new areas to travel and finding new art

APPAREL

SALES ASSOCIATE Summary Assertive, outgoing professional with ability to work independently and handle simultaneous projects. A dependable worker while skilled in problem solving, troubleshooting, great customer service and computer skills. My computer skills include Microsoft Office/Internet search engines to complete medical terminology and pharmacology verification. Inside sales department successfully managing multiple sales associates. Accurate and efficient with orders. Maintained filing for the inside sales office. Highlights Self-directed Excellent communication skills Resourceful Time management Invoice processing Advanced clerical knowledge Pleasant demeanor Understands grammar Experience Sales Associate 01/2005 to 01/2012 Company Name City , State Responsible for booking appointments, marketing plan and providing solutions for healthcare Sales Consultant 11/1996 to 10/2004 Company Name City , State Responsible for booking appointments, creating relationships with clients and delivering products for the healthcare market Sales Department/Data Entry 10/1992 to 07/1994 Company Name City , State Provided data entry for invoicing, quoting and general sales reports for multiple sales representatives, filing for the sales department. Travel Agent 08/1990 to 09/1992 Company Name City , State Responsible for booking airline, hotel, car rental and leisure. Education Medical Transcription 2013 At-Home-Professions City , USA Associate of Arts 1985 St. Gregory's College City , State , USA Executive Secretary Oklahoma State University City , State , USA

SALES

REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division

FITNESS

HEALTHCARE CONSULTANT Executive Profile Proven leader with solid performance seeking new challenges to bring a comprehensive set of skills to your company. Former military leader, certified instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer - Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015 Train, lead, and mentor upcoming healthcare specialists. Be the example of "what right looks like" for new healthcare practitioners to follow. Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000 individuals annually. Project management regarding training program tasks. Supervise the logistics of monthly synchronization meetings from catering and event planning to security and logistics for monthly gatherings of key leaders in public venues. Teach NREMT curriculum to students attempting EMT certification. Evaluate NREMT practical skills for EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum and advanced skills. Teach additional skills such as mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, and other necessary skills to be a Healthcare Specialist in the US Army. Instructor/Writer - Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to November 2014 Responsibilities Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman. Teach additional skills such as mass casualty management, critical thinking, leadership development, medical evacuation logistics, and other necessary skills to save lives. Supervise records management of instructor credentials, supply orders, equipment maintenance, and building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their duties and helped resolve their personal issues in order to make them effective leaders and efficient medics. Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT. Designated as the primary Information Technology point of contact within the section, implemented and oversaw the transition to paperless office management and streamlined previously cumbersome and outdated communications methods. Emergency Care Specialist Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division - Fort Bliss, TX - June 2009 to June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises and medical support. Individual and crew served weapons training. Infantry tactics and SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers. The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers. Designed and implemented a field expedient casualty evacuation system using civilian vehicles. Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S. tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption. Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007. Professional Experience Healthcare Consultant 05/2016 to 10/2016 Company Name City , State Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan. Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes. Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly. Troubleshoot equipment and software if necessary. Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping. Coach individuals through their training sessions and monitor their progress. Healthcare Consultant 02/2016 to 05/2016 Company Name City , State At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning. Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session. Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions. Provides an immediate analysis from the initial results of treatments. Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment. Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life. 60,000 to over $300,000 (USD) average daily investments. Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month. Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership. The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic. English Teacher 10/2015 to 01/2016 City Best Learning English - (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials. Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides. Simultaneously accommodate all learning styles into lessons. Perform demonstration lessons and marketing event planning. Improve public relations with local clients and the overall image of the Best Learning English brand. Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad. Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective. Education High School Diploma 2004 Winter Park High School City , State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Willing to relocate: Anywhere Interests Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon

HEALTHCARE

ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 to Current Company Name － City , State Responsible for Project Management of new system installations, Investigation and implementation of new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations. Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems. Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity. Industrial Electrician January 1996 to January 2000 Company Name － City , State Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems. Was a first responder to major break downs of any Russell Corporation Plants. Operator January 1993 to January 1995 Company Name － City , State Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product. Maintained production equipment and facilities of plant. Education Associates Degree : Applied Science Electronics Technology , January 1995 Central Alabama Community College － City , State Applied Science Electronics Technology High School Diploma : January 1992 Talladega High School － City , State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems

ENGINEERING

CONSULTANT Summary A dynamic public relations professional with 15 years of experience in developing integrated communications and media relations programs that drive executive eminence, thought leadership and brand awareness. Highlights Strong background in integrated, multi-channel communications. Focus on building thought leadership programs that lead to executive and brand eminence. Background in developing social content and strategies that lead to stakeholder engagement. Superior media relations skills and a track record of generating positive coverage for clients. Experience in providing counsel to senior executives. Excellent writing skills; author of ghost articles, executive speeches, bylines, blogs, video scripts. Ability to work across teams and geographies. Technical Skills and Qualifications Executive Positioning & Communications, Media Relations, Thought Leadership and Content Development, Executive Platform Development, Ghostwriting, Social Strategy, Speakers' Bureau. Experience Consultant 02/2016 to Current Company Name City , State Provide counsel on content strategy, product positioning and messaging, d evelop thought leadership content, co nduct media and message training. Senior Vice President 10/2015 to 01/2016 Company Name City , State Managed a team of 10 people, was responsible for evaluating, managing and optimizing team performance to drive top-quality client service. Group Vice President 05/2013 to 10/2015 Company Name City , State Led executive eminence and influencer/media relations programs for Deloitte Tax and Audit CEOs, Deloitte LLP Chairman and the Leader of Deloitte Growth Enterprise Services. Developed strategic thought leadership campaigns that reinforced executives' platforms and business goals. Developed a brand communications campaign for Deloitte Consulting and led media relations for Deloitte Human Capital and Deloitte Strategy & Operations service lines. Conceptualized and oversaw all aspects of the development and execution of Deloitte Consulting's inaugural "Deloitte Business Confidence" Report, which received coverage in top-tier outlets, including CNBC and Forbes. Developed a media strategy around Deloitte Consulting's acquisition of Banyan Branch, secured coverage in Ad Age, Ad Exchanger, and the Financial Times. Successfully sold into the client, Deloitte Growth Enterprise Services, Deloitte's first-ever live-stream broadcast program, which was nominated for SABRE's B2B Professional Services Award in 2015. Developed bylines, blog posts and social content for executives; secured byline placements in Huffington Post, Forbes, Fast Company, among others. Provided counsel to clients on social strategy and leveraged social channels to drive deeper engagement with stakeholders; developed Twitter chat strategy and managed chats with Deloitte Human Capital leaders. Conducted media trainings with senior executives, provided counsel on handling print and broadcast interviews. Vice President 07/2012 to 05/2013 Company Name City , State Led the day-to-day management of the Chase Cards and TIAA-CREF Institute accounts. Formed strategic sponsored content and thought leadership partnerships. Managed junior members of the team to ensure timely and high-quality completion of projects. Global PR Manager 11/2009 to 07/2012 Company Name City , State Developed executive eminence platforms for top global executives, including the Global CEO, Global Chief Innovation Officer, Global Financial Advisory Leader, as well as various industry leaders. Handled media relations efforts for Deloitte's Center for Cross-Border Investment, securing numerous top-tier broadcast interviews with Fox Business News and CNBC for the Center's then-Chairman Robert Kimmitt (Former Deputy Secretary of the Treasury). Managed external communications for various Deloitte's Global Industry programs; conducted proactive media outreach around Deloitte's Global Economic Outlook, securing coverage in Reuters, The Financial Times, The International New York Times. Developed executive briefing packages prior to media engagements and participated in executive briefings. Worked with the regulatory group to develop a global external communications strategy in response to the Audit reform proposals in the European Union. Worked closely with the Office of the CEO, as well as a global network of PR colleagues, to lead the global launch of a management book co-authored by the then-CEO Jim Quigley; secured coverage in CFO.com, Forbes, CIO Insight, Fast Company and The Financial Times. Worked with the Chief of Staff to the CEO to develop and disseminate the weekly CEO newsletter. Vice President 10/2006 to 11/2009 Company Name City , State Developed communications programs and strategies and oversaw the implementation of plans. Received a number of PR industry awards, including PRWeek's Business-to-Business Campaign of the Year 2008 Award, for an executive eminence campaign conducted on behalf of Deloitte's then-chairman Sharon Allen. Worked with the executive speech writer to the Chairman in developing speeches, bylines and video scripts. Developed a story idea around the 5th anniversary of Sarbanes Oxley Act and secured a cover story on BusinessWeek, which featured client, Deloitte, prominently. Established Chief Executive Magazine's CEO Index as a sought-after economic indicator; secured a regular spot on CNBC's Squawk Box for the Magazine's CEO. Managed projects and programs, account teams, as well as timelines and budgets. Associate Director 09/2005 to 09/2006 Company Name City , State Managed day-to-day communications activities for financial services clients, including TradeWeb and eSpeed. Led the development and creation of press releases, media pitches, bylines. Developed and fostered relationships with top-tier and trade media, including The Financial Times, Bloomberg, Wall Street & Technology, Investment News, among others. Provided investor relations advice to clients and conducted investor perception surveys and analysis. Participated in new business proposal development and presentations. Manager 11/2001 to 12/2002 Company Name City , State Developed and executed on a corporate communications strategy to reposition the company as a provider of financial technology services and to achieve awareness, buy-in and support for the business change. Counseled C-level executives on communications strategy and d eveloped speeches, Q&A's, presentations, etc. Worked with the marketing team, developing a communications strategy for the company's re-branding initiative Senior Account Executive 01/2001 to 11/2001 Company Name City , State Managed day-to-day media relations activities for a mortgage bank in the corporate communications practice; conducted rapid response and generated coverage in publications, such as The Wall Street Journal, CNNMoney, American Banker, among others. Education Master of International Affairs 2006 Columbia University - School of International & Public Affairs City , State Studied international politics and economics, with a special focus on the European Union Bachelor of Science : Communications 1996 University of Massachusetts City , State Minor in Italian; studied abroad in Salamanca, Spain, summer 1995

CONSULTANT

BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales. Highlights Skilled in MS Office AS400 Excel, Quickens and Cubs-Picklan Fluent in Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.Managed a portfolio of [Number] accounts totaling $[Amount] in sales.Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Business Development Marketing Representative January 2000 to Current Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Incoming and out calls to Dealers and Consumers Maintain a healthy and reputable relationship with Dealers and Management. Negotiated favorable contract structures, fees and criteria exceptions. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management. Review credit bureau and applications on consumers for decision making on approvals and declines for program guidelines and criteria. Train Dealers on our criteria and program guidelines for approval accuracy when submitting applications.Developed solid estate and tax code knowledge base through continued research and training to assist Dealers in maintaining a favorable look to book ratio on submitted deals. Problem solving on dealer packages submitted for funding In house support for assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc ) generating business. Communicate with customers and/or opposing counsels regarding status of account Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys. Junior Accounting Clerk / Case Analyst / Skip Tracer January 1991 to January 2000 Company Name － City , State Collected data to prepare and draft settlement packages for clients.Drafted various court documents, invoices and enclosures at attorneys' request, reconciling over 1,300 payments, 2,000 invoices daily. Managed communication with courts regarding status of petitions and granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Trained new employees on office equipment and job duties. Organized legal memoranda and client correspondence.Processed summons, subpoenas, appeals and motions. Loan Processor January 1989 to December 1990 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Effectively managed more than [number] client relationships.Provided expert financial advice on mortgage and both educational and personal loans.Performed daily maintenance of the loan applicant database. Education Accounting Business Certificate : Accounting , 1995 Cypress Community College － City , State , US Coursework in Accounting, Finance and Business Administration Certificate : Management , 1111 XXXX Seminar － City , State , US Completed Mortgage Underwriter training Legal Marketing and Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management and training.

BUSINESS-DEVELOPMENT

HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City , State Human Resources professional offering over 15 years of combined HR and payroll experience in both manufacturing and academic settings Accurate and timely preparation of employee payroll, payroll tax information, and employee benefits administration Highly effective employer representation in unemployment claims and hearings. 01/2014 to 01/2014 Payroll & Benefits Coordinator Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 and OSHA 300A. 01/2013 to 01/2013 Assistant Office Manager Company Name － City , State Calculate daily timesheets Enter new hire information into HRIS/Payroll system Process employee status changes Respond to Unemployment claims Maintain OSHA 300 and OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices for payment. 01/2012 to 01/2013 HR Assistant/Payroll Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Reviewed applications and identified potential candidates for position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A Coordinate quarterly meetings. 01/2009 to 01/2012 Safety & Benefits Coordinator Company Name － City , State promoted to this position in 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit of medical, dental and voluntary insurance products Process 401k Benefit Event Notices Record Associate and customer accidents Maintain OSHA 300 log and annual OSHA 300A for multiple locations Maintain Company-wide MSDS documents Worker's Compensation and General Liability accident reporting and investigation Conducted annual safety training Coordinate monthly random drug screens Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings Assist with Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist in employee conflict resolution Establish written policies and procedures. 01/2004 to 01/2009 Payroll / Human Resources Assistant Company Name － City , State Process weekly and biweekly payroll for over 300 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Process employee status changes in payroll, personnel, and benefit records Compilation and distribution of performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments with outside vendor Timely and accurate reporting of new hires to the State of MI Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings. 01/2002 to 01/2004 Human Resources / Payroll Assistant Company Name － City , State Primary contact between Human Resources and Corporate Payroll Prepare and distribute disciplinary actions for unionized manufacturing plant Maintain daily attendance records Reviewed applications and identified potential candidates for position openings Assist with generating Union layoffs and recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 to 01/2002 Payroll Tax Analyst Company Name － City , State Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S. Compiled withholding information for weekly tax deposits made via EFT Examined tax information to file monthly and quarterly withholding returns for states and localities Compiled divisional information to complete quarterly and annual Federal filings Analyzed information for annual reporting to Federal, State and local government. 01/1999 to 01/2001 Payroll Clerk / Human Resources Assistant Company Name － City , State Compiled information to calculate bi-weekly payroll for over 200 employees Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting Coordinated open enrollment for health care benefits Ensured correct paperwork was timely filed for Workers Compensation claims Researched employee records to analyze unemployment eligibility Calculated field trip information for billing back to classrooms Confirmed retirement information for monthly reporting to the State of Michigan Maintained direct deposit system. 01/1996 to 01/1999 Payroll Clerk / Human Resources Assistant Company Name － City , State Calculated weekly payroll for over 350 employees Determined eligibility for health care benefits company-wide, including accurate maintenance of information Liaison between 400 employees and health care insurance company Maintained necessary materials required to conduct new hire orientations Reviewed applications and identified potential candidates for position openings Researched employee information to complete unemployment determination Filed New Hire reports to meet State compliance Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits Developed spreadsheets to track employee reviews, insurance, and holiday pay Enabled accurate payroll information to be extracted from spreadsheets. Education B.B.A : Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City , State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written

HR

ACCOUNT EXECUTIVE Summary Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development. Highlights National account management Fortune 500 company management Accomplished in relationship selling Friendly and cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded a remarkable “worst-to-first” transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts. Experience Account Executive Aug 2011 Company Name － City , State A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals. Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety. Executed [number] daily cold calls to top level executives to increase client base. Exceeded targeted sales goals by [number]%. Emphasized product features based on analysis of customers' needs. Taught potential clients about products through seminars and other special events. Responsible for selling online, web-based technology tools to Director & VP level professionals - Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical. Business Development Associate Oct 2010 to May 2011 Company Name － City , State Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies. Staples is the world's largest office products company. Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%. Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations. Sales & Operations Manager Jan 2007 to Jan 2010 Company Name － City , State relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years. Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations. Responsible for millions in revenue across various business lines. Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas. Transformed district performance within the first 3 months. Increased sales and revenue by 50% month over month, above prior years. Responsible for hiring, training and development of all facility staff. Sales Manager & Assistant Sales Manager May 2002 to Dec 2006 City , State Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months. Accountable for $1.5 Million in annual revenue. Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed. Maintain a work environment conducive to professionalism and financial success. Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs. Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment. Assisted the District Manager in marketing the facility through community outreach programs. Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations. Education Masters of Science (MS) , Business Administration & Criminal Justice 1 2005 Lindenwood University － City , State Business & Criminal Justice Adminstration Bachelors of Science (BS) , Criminal Justice 1 2002 Criminal Justice Accomplishments and Other Achievements JUCO Top 40 All American - basketball Worked 40+ hours per week, while attending graduate school full-time Skills

FITNESS

SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting

CONSTRUCTION

ACCOUNTANT Summary Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well-established company in Houston Highlights Team-oriented Detail-oriented Deadlines focused Excellent communication and presentation skills Quick learner Strong management skills Good analytical skills Ability of managing multi tasks Technical Skills Accounting Software: PeopleSoft / QuickBooks Tax Software: Drake / Ultra Tax / TurboTax Operating Systems: XP Windows Professional / Windows 7/ Windows 8 Microsoft Office: Word / Advanced MS Excel skills /MS Access / PowerPoint / Outlook PDF: Adobe Reader / Adobe Acrobat X Experience 04/2012 to 06/2014 Accountant Company Name － City , State Prepare federal tax returns for individuals and small businesses. Perform bookkeeping and prepare financial statements for small businesses. Perform special projects & short-term assignments such as accountant at MCT Sheet Metal, Inc. 10/2011 to 04/2012 Tax Accountant Company Name － City , State Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals. Answered clients' queries regarding their tax filing status. Resolved clients' tax filing problems. Prepared simple and complex tax returns for individuals and for small businesses. Prepared and reviewed financial statements needed to prepare tax returns. 01/2007 to 08/2011 Accounting Manager Company Name － City , State Established new strategies to maximize profitability. Played an overwhelming role in the developing and restructuring of the entire accounting department. Improved the efficiency of the entire accounting department by 40%. Reduced accounts receivable turnover by 50%. Prepared general ledger journal entries on QuickBooks. Processed weekly and monthly invoices for accounts receivable. Prepared bank reconciliations and periodic financial statements. 12/2005 to 12/2006 Tax Accountant Company Name － City , State Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones Prepared individual and business tax returns Assisted in preparing corporate tax returns Prepared quarterly and annually payroll reports 940s & 941s and state sales taxes Reconciled monthly bank statements and prepared detailed financial statements Handled customer queries over the phone and through emails. Education 2005 Bachelor's degree : accounting University of Houston － City , State accounting Cum Laude - Graduating With Honors Skills accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone

ACCOUNTANT

SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint *Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone

FITNESS

CONSULTANT Core Qualifications Ganesh Seetharaman is a senior IT infrastructure specialist and Ganesh has just finished an international project for a client and is looking for a role specializing in the Solutions management. He has a Masters in Computer Applications (MCA) and is a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 - 06/2016 Company Name － City Project Manager Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Executed and implemented and managed multiple projects including, Upgrade database from 10g to 11203/11204 Upgrade database/Grid from 11204 to 12c Migrate database from Oracle Virtual Machines to Oracle Exadata Machines Move database from normal filesystem to ASM disk groups Apply database PSU patches, and one off patches to the environment for multiple customers. Building OEM from scratch to go live Upgrade Oracle WebLogic from 10.3.5 to 10.3.6 Upgrade Oracle Web Tier from 11.1.1.3 to 11.1.1.6 Apart from managing projects other daily tasks include Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites from end to end Deploy agents 1000's of agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues and make sure they are healthy and uploading all the time Create IP reports to monitor the health of targets Notification/Alerting setup for target availability issues Upgrade OMS and Agents for every new release Follow up with development on bugs and apply fixes as appropriate Maintain a test bed for testing all fixes Administration of access for users thru roles, privileges Automate EM administration thru command line interface "EMCLI" Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. 02/2005 - 11/2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 - 02/2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

CONSULTANT Skills Assessment Project Management - Consult with clients to gain detailed information used to develop comprehensive project plans and tasks. Process Improvements - The ability to devise and implement processes, procedures, systems and internal controls to strengthen operations and enhance customer satisfaction. Professional Training and Development - Extensive knowledge of electronic health care software and its clinical functionality as it relates to clinic workflow including documentation, orders and medications. Experience 01/2014 to Current CONSULTANT Company Name － City , State Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the training manager and coordinator to manage training issues and risks associated with projects, using standard tools and processes. Collaborate with the CHS project team to populate and establish training environments for training activities. Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation and change management into day-to-day practice and program offerings. Provide WebEx sessions as well as on-site training classes where necessary. Ensure training sessions are consistent with regulatory and clinical workflows. Work with organizations to solve issues, create value, maximize growth and improve business performance. Assist with follow up evaluations for recommendations on improving usage of the software systems in the various clinics and specialties. Advise clients on how to use information technology to meet their business objectives and overcome problems. Provide strategic guidance regarding technology, IT infrastructures and enabling major business processes through enhancements to IT. 01/2006 to 01/2014 PROJECT MANAGER Company Name － City , State Provided strategic management and operational oversight of support teams consisting of 6 direct reports and 55 technicians on Output Device Service & Support, including budget control; production timetable, status reporting, client/project team coordination; and quality assurance. Designed and deployed several highly successful projects from the ground up managing all aspects of the projects including customer support, client services, operations and quality assurance. Ensured monthly Service Level Agreements were met. Worked to monitor, track and report progress against a project plan to Senior Management. Accomplished project fielding and deployment on time and within budget. Was responsible for comprehensive planning of systems fielding, deployment tasks and budget. Created policies and procedures that incorporate day to day activities for all Output Device Technicians throughout the Army Corp of Engineers. Asset Manager and Configuration Item owner of over 12,000 output devices. Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase. Promoted teamwork and cooperation to achieve objectives. Interacted with Internal/External Senior Management Client side and Organization Side. Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support Team on Asset Management, Configuration Management Database Processes & Procedures. 01/1999 to 01/2006 PROJECT LEAD Company Name － City , State Provided technical support for Central office as well as all site offices, which included Windows 2000/XP, Windows 2000/2003 server operating systems. Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet protocol (VoIP) conversion project. Served as the single point of contact for all data and network and communication design development, installation, documentation and problem resolution. Completed maintenance, troubleshooting and documentation of network architectures including: Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls. Monitored and administered print, file application and email servers. Implemented and maintained network security and policy. Education and Training August 2003 Master of Science : Management Florida Institute of Technology － City , State Management May 1992 Bachelor of Science : Computer and Information Sciences Alabama A&M University － State Computer and Information Sciences Skills Army, Asset Management, budget, business processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows 2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow

CONSULTANT

SENIOR ACCOUNTANT Summary Experienced Senior Corporate Accountant dedicated to accounting and financial excellence, seeking to utilize skills and in-depth expertise in Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management and Process Improvement to help achieve your company's goals. Highlights Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint SharePoint PeopleSoft knowledge - Queries & data mining Oracle InfoLease for Lease and Financial Accounting CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools QuickBooks Account reconciliation expert Financial statement analysis Working Knowledge of GAAP guidelines and Sarbanes-Oxley Recordkeeping expert Highly analytical & Detail Oriented Analytical reasoning Complex problem solving Solution-oriented Strong organizational skills Superior research skills Effective time management Thrives under pressure Independent worker Flexible and Valued team player General ledger accounting Public and private accounting General and tax accounting Education MBA : Business Administration, Accounting & Finance , 2001 University of North Florida － City , State , USA BBA - Accounting, CPA qualified candidate BBA - Finance, CFP qualified candidate Experience Senior Accountant September 2011 to November 2014 Company Name － City , State •Special Project: Clear aged variances from Fixed Maintenance & Prepaid Maintenance GL Accounts Starting in January 2014 reduced leasing contract variances for Fixed Pass-Through and Prepaid Maintenance accounts Worked with Project Manager and Financial Adjustments to clear aged variances Resulted in the development of the new process and GAO Variance Tool for tracking variances for Maintenance and other GL accounts by Financial Adjustments •Since taking over the Fixed Maintenance Recs in Oct. 2012: Researched and found causes of variances from 2006, 2007, 2008, 2009, 2010 and 2011 Worked with Financial Adjustments/ Funding to facilitate the review and clearance of issues Reduced specific large Vendor credits owed from over ($35,700.00) to $0 Reduced Payables on HOLD from over $96,000.00 to $0.00 Decreased the contract variances caused by incorrect dispositions over 365 days with balances from Over ($163,000.00) down to less than ($25,000.00) in balances from 2006-2011 Reduced overall outstanding aging variances aged under 60 days in the Bank Holding Company GL from over ($302,000.00) to less than ($900.00) and in the Bank GL from over ($111,000.00) to under $ 25.00 aged under 60 days (to be clawed back). Cleaned up and streamlined the Fixed Maintenance recs and procedures Exposed a flaw in the Funding process where Voided checks and failed ACH's were not routinely monitored and re-issued, and the process of monitoring Payments on HOLD to Dealers that owed CIT money, resulting in the new API process for setting up payables in a separate account from all GL accounts to track all payables, liabilities and receivables. •Special Project: Worked 3 months on a “Fire Project” for Corporate Accounting - Sales Tax Project with Corporate Sales Tax group to help streamline backlogged sales tax reports for filing. •Reviewed, analyzed and Reconciled Fixed Maintenance Receivable and Payable accounts; Prepaid Maintenance Payables, Receivables & Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, and Reserved Value Insurance accounts for Bank Holding Company and Bank. •Ensured balances were valid and appropriate supporting documentation exists in accordance with US GAAP and the company's procedures; Researched and cleared variances; collected and maintained documentation. •Reviewed, Analyzed, Reconciled and Cleared variances in a timely manner for all assigned accounts for Bank Holding Company and Bank for US and Mexico Business Units. •Prepared various reports for and worked with other department management and staff; worked with internal and external auditors and others to obtain and provide information •Responsible for month-end, quarter-end and year-end journal entries for General Ledger accounts for assigned accounts and uploaded journal entries for Corporate Finance GL accounts. •Reviewed, documented and updated existing processes and procedures; Created new procedures for new accounts/processes Established and implemented improvements to new and existing policies and procedures •Outstanding work ethic - possess high level of integrity - maintain absolute confidentiality •Results oriented – proven ability to handle multiple tasks and priorities •Communicated effectively with diverse staff at all levels of the organization •Proficient in Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle Corporate Tax Analyst January 2011 to November 2010 Company Name － City , State •Established excel spreadsheet project for Texas Unclaimed Property Penalty & Interest Assessment of over $1.7 million; determined dollar amount of unclaimed property reported per company, per branch and per representative; wrote 11 letters to Texas state controller to request penalty and interest abatement waivers due to economic conditions; received all waivers approved; saved the company over $1.7 million •Enabled the Unclaimed Property group to get all reports completed and sent out 2 weeks earlier than the previous year; Finalized (and submitted for approval) over 1000 California, Illinois, and Texas annual unclaimed property refund requests (the majority of all the requests for 2010); Contributed to the preparation and submission of from 750 to 1000 of the 50+ states 2010 Unclaimed Property Reports; •Reviewed, analyzed and reconciled 7 multi-million dollar trust accounts to the penny and numerous Operations G/L accounts; Consistently received grade of “A” from Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager •Researched and documented issues as assigned; Q & A of documents to scan & scanned documents; Utilized various tax and legal research tools, i.e. CCH and Lexis-Nexis; Reviewed and coordinated refund requests and supporting documentation; Multi-state Unclaimed Property issues. Staff Accountant September 2009 to December 2009 Company Name － City , State •Public accounting; Accounting, Tax and Auditing Services; Compilations and Reviews •Tax preparation – individual 1040, 1120,1120S, K-1; 1065; federal and state; 940, 941, payroll tax; UCT-6 monthly state sales tax •Payroll tax and sales tax calculations, deposits, return preparation and e-filing for 12 business clients; •Monthly, quarterly and year-end bank reconciliation for 12 business clients and 3 trust accounts; G/L entries and adjustments and Financial Statement preparation •Bookkeeping, payroll, bill paying and check writing for the PA's trust accounts and several clients Financial Advisor November 2003 to September 2009 Company Name － City , State Series 7 & 66 Licenses, Life, Health & Variable Annuities License MBA, CRPC, CFP candidate, CPA candidate •Financial planning; comprehensive and target planning; asset allocation and investment selection and sales; 401k rollovers; retirement planning; wealth management; investment management; portfolio management; protection planning - life insurance, disability insurance, long term care insurance, health and HSA insurance; education planning; small business financial and retirement planning; estate planning issues; trust account management Skills Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint PeopleSoft use & knowledge - Queries & data mining Oracle experience SharePoint use experience InfoLease for Lease and Financial Accounting & CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research - STAT- FSI Track - Ultra Tax - IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools - QuickBooks

ACCOUNTANT

JAMAICA- APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational and planning skills. Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor. Skilled in communications, both written and verbal. Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Education Bachelor of Science : Urban and Regional Planning University of Technology University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate of Education : (GCE), Advanced Level Subjects Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers - how many bee keepers? The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business? Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups - what did you do? Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period Jamaica- Planning Technician 07/2012 to 08/2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region. Serving as team leader - what does leader do? Composed and submitted weekly progress reports to project supervisor, identifying any anomalies Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). National Environment and Planning Agency, Jamaica- Planning Technician 06/2011 to 12/2011 Conducting land use surveys in designated special areas of the development order region. Serving as team leader for an assigned team. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). 01/2011 to 01/2011 Company Name National Environment and Planning Agency, Jamaica- Planning Technician 06/2010 to 08/2010 Conducting land use surveys in designated special areas of the development order region. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations. 01/2010 to 01/2010 Company Name Jamaica- Planning Intern 08/2008 to 10/2008 Company Name Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal. Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS). Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved: Identifying and cataloging land parcels belonging to the UDC. Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved: Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan. The updating of existing land use and land cover maps within the project areas. Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS). Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys. National Environment and Planning Agency, Jamaica- Planning Intern 07/2008 to 08/2008 Involved in the compilation of policies for the Kingston & St. Andrew Development Order. Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order. Undertaking land use surveys in the development order region. Using the Geographic Information System (GIS) to update land use surveys. 01/2008 to 01/2008 Company Name 01/2008 to 01/2008 Company Name 01/2007 to 01/2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Certifications Four General Certificate of Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress

AGRICULTURE

BI TEACHER Summary Motivated teaching professional with over 25 years' experience addressing student needs and ensuring proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation in Truancy Committee Administrative management Experience working special needs students Effectively work with parents Differentiated instruction Behavior modification Instructional best practices Goal setting and implementation Professional Experience 08/2005 to Current BI Teacher Company Name － City , State Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic success in the classroom. Created a desirable and safe environment for behaviorally challenged students. Met with parents to resolve conflicting educational priorities and issues. Taught all four core subjects and social skills. Developed a Student Success Plan that has kept the suspension of my "At-Risk Students" to 5%. 08/2000 to 06/2005 Middle School Resource Teacher Company Name － City , State Taught English and math to 9th-12th graders: Implementing the use of technology, such as the internet to create lessons when materials were lacking. Developed program to work with students and increase interest in higher learning. Collaborated with a team of faculty to develop a tutorial program for students in need of extra help. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. 08/1988 to 05/1999 Resource and Self-contained Teacher Company Name － City , State Taught in a gang-affiliated school, managing 3-4 gangs in a class setting. Constantly adjusting to students entering and exiting my program. Successfully improved student participation in the classroom by creating a safe and conducive to learning environment. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Planned, implemented, monitored, and assessed a classroom instructional program that was consistent with Albuquerque School District regulations. Developed and taught lessons on relevant children's social economics and themes to promote student interest. Met with parents to resolve conflicting educational priorities and issues. Created an after-school sports program for an alternative to gang life. Education and Training Masters of Arts : Education Administration Whitworth University － City , State Education Administration Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education 2017 1995 1988 1983 Associate of Arts : Education Clarendon College － City , State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work

TEACHER

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS

HR

HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented "Lean Thinking" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning

HEALTHCARE

HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States "Managed Care Program" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first "web interview", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops

HR

WAREHOUSE LEAD Executive Profile A position in Warehouse Management requiring a self-starter with a reputation for dependability Highly qualified warehouse professional with cross functional and cross industry management experience including staff training, inventory control, shipping, receiving and customer service. Responsible for achieving production goals, coaching and motivating staff through workshops, setting up incentive programs, and supervising all operations with accountability to management Extensive inventory control including ordering supplies, disbursing materials and equipment, factory returns, vendor contact and negotiations, and maintaining stock levels Maintained focus on achieving bottom line results while formulating and implementing technology and business solutions to meet a variety of needs Personnel management experience includes recruiting, interviewing hiring / dismissing, training, scheduling, performance evaluation, promotion, and employee relations. Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan projects, multitask delegate as needed, and pay close attention to details while meeting commitment and deadlines. Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, and write concisely. Perform all job functions according to SOP / Procedure Manuals as well as contributing to the technical writing of manuals and to profitability of company. Core areas of expertise include: Self-Starter Personable and professional Exceptional Analytical Skills Process Redesign and Improvement Safety and compliance *Excellent Computer Skills Team Building and Leadership Performance Standards Creative Thinker Quality Control and Compliance Selected value offered highlights: Powerful Strategist able to map creative solution empowering organization with tools needed to produce high quality results. Superior record of delivering simultaneous large-scale, mission critical projects on-time and under budget Talent for proactively identifying and resolving problems resulting in increased productivity. [Job Title] familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Detail-oriented [Job Title] highly efficient in leading shipping and receiving operations. Able to lift [Number] pounds. Flexible schedule and available for all shifts. Skill Highlights Mac and PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet and Research Experience Specialized Training / Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade and Consumer Show Production / Management; Extensive Sales and Advertising Seminars and Training Shipping and receiving Safety-oriented Production scheduling Results-oriented Multi-tasker Fluent in [Language] Safety-conscious Customer-service focused Vendor management Strong communication skills Adaptable Exceptional problem solver Natural leader Core Accomplishments Reduced shipping operating expenses by [Number]%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for [Number] years in a row. Achieved [Number]% accuracy during [Year] [Audit Name] Audit of a [Number] stock-keeping unit warehouse facility. Recipient of the [Award Name] Achievement Award in [Month, year].Named “Employee of the Month” in [Month, year].Saved $[Amount] annually by negotiating better rates with all transportation carriers. Professional Experience Company Name April 2011 to Current WAREHOUSE LEAD City , State Reduced operating budget by [Number]% and misships by [Number] by implementing new policies and procedures.Established transportation cost standards and economical shipping practices. Negotiated bulk shipping discounts with contracted carriers. Company Name June 2008 to April 2011 Warehouse / Support Service City , State Evaluated operational records and made scheduling adjustments to maximize efficiency. Company Name October 2006 to June 2008 MARKETING & EVENT MANAGER City , State Worked effectively in a heavily cross-functional, fast paced environment. Company Name September 2002 to October 2006 WAREHOUSE & LOGISTICS MANAGER City , State Negotiated bulk shipping discounts with contracted carriers. Education Shoreline Community College 1 2010 Earned a Certificate of Completion in Business Software Applications City , State One quarter away for completion of Associate of Applied Arts and Science, current Skills ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM

ARTS

EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named "Employee of the Month". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM

ADVOCATE

PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to communicate orally, and present written program materials. Compassionate about community outreach and health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name - City , State Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP-Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions, and or alliances focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name - City , State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist. Assisted with and prepared food safety and food preservation presentations for community members and state Agents. Assisted with and prepared online and in-class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition, Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents. Mississippi County Extension Agent July 2007 to July 2008 Company Name - City , State I worked with the "Eating and Moving for Life" Dietary Intervention Program. Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over) Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting. Education Currently Pursing : Nutrition Degree , Present University of Central Arkansas - City , State Didactic Program in Dietetics Coursework Master of Public Health : Health Behavior Health Education , May 2011 Fay W. Boozman College of Public Health Little Rock, AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College of Public Health- Integration Capstone Project Little - City , State During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery. The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents. Bachelor of Science : Community Health Education , May 2007 Dillard University Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health. While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city. This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state. Qualifications •Experience in program planning, implementation, impact, and evaluation •Needs assessment experience and training •Grant writing training and skills •Capable of supervising staff •Ability to complete program reports to display research data for evaluators •Ability to forecast and monitor a yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability to clearly communicate ideas effectively •Ability to work effectively with personnel, county leaders, and general public •Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel

AGRICULTURE

ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience.  Successful at managing multiple projects and consistently meeting deadlines under pressure. Bi-lingual in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation  General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable Accounts Payable Inventory & Purchases  Fixed Assets Auditing Payroll Taxes  Benefit and compensation  Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage and oversee the daily operation of accounting department including.  Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of all accounts payable invoices.  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports. Banks deposit and office mail pickup.  Monitors and maintains office supplies inventory.  Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes. In charge of HR includinf,  hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts.  In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M.  Analyzing financial information and credit profiles for pre approval purpose.  Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO or SURI PC Law

ACCOUNTANT

CORPORATE ACCOUNTANT Summary Over 15 years of increasingly responsible experience in general accounting, budgeting and reporting, fixed asset management, project management, payroll and income tax preparation, and database administration. Eager to acquire a position in a prestigious organization, where I actively participate in their enhancement and my education, professional experience, and skills become a positive feature to the company. Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights *SPC4 -B Co. 192nd Support Battalion (76P10) - Logistics experience 1989-1992 *Acquaintance on SAGE, BANNER Financial, Infoview, SAP R3, SAP Business 1, FAS 500, QuickBooks, Labor Trak, Ceridian, Paychex and ADP payroll systems, MAPICS (SyteLine-manufacturing), Vertex (taxes), Outlook, Word, Excel, Power Point, Lync and Pro-series software. Analytical reasoning Account reconciliation expert Budget forecasting expertise General ledger accounting *ISO9001 QMM Auditor, Crosby Certify and knowledge of the full spectrum leadership imperatives skills Accomplishments ERP Implementations ADP (Payroll) SAGE FAS (Fixed Assets) Syteline (Manufacturing Experience Corporate Accountant Jan 2011 to Jun 2015 Company Name － City , State Implemented fixed assets internal controls create depreciation schedules, files, and monitor capital expenditures to ensure all projects are completed within budget and in the time frame stipulated. Accountable for fixed assets capitalization, depreciation and amortization. Fixed assets software implementation - Project Lead, research software companies, compare and contrast the different options that was suitable to company's needs. Payroll-HRO module implementation support, set up conferences calls, prepared implementation presentation; training, prepared written progress reports to management Create process and procedures for various aspect of accounting aligned to company guidelines. Responsible to analyze general ledger accounts to ensure financial statements are accurate and reliable. Review P & L accounts and compare current to prior year and calculate % of over or under budget for decision making. Reconcile balance sheets account and ensure adjustments are properly posted. Reduced closing time for monthly and quarterly close by 35% by implementing new consolidation procedures.Restructured and analyzed software deficiencies to improve budget reporting.Aligned all financial activity with the regulations of the GAAP.Revised and streamlined inefficient work procedures with automation software. Senior Accountant/Analyst Jan 2010 to Jan 2011 Company Name － City , State Responsible to prepare several reports such as; Operating expense report, Sales report, Revenue, and COGS analysis report in which we compare prior month and prior year data for decision making. Prepare the Gross Profit Inventory elimination (GPIE) report to ensure that we report the proper information in our financial statements as per GAAP and company standards. Managed capital and non-capital projects; prepare fixed asset capitalization, fixed asset cycle count, review for impairment, retire assets as needed and other related activities. Responsible to create account reconciliation metric to monitor and improves process. Assisted Cost Accountant with inventory management, annual cycle count, reconciling inventory data and adjustments. Prepare AP payment package and audit invoice for possible errors. Confirm month end Inter-company balances and ensures amount reported in BOFC agrees to our balance. Review accounts receivable aging for possible past due and maintain communication with customers. Post and reconcile daily cash transactions. Accountant Jan 2003 to Jan 2010 Company Name － City , State Performed general accounting duties; prepare journal entries, balance month end closing transactions, monitor inter-company transactions and confirmed balances at month end, prepared account analysis report and reconciliations as per company standards. Participated in the new ERP implementation, Sarbanes Oxley processes preparation for AP, Payroll, fixed assets and sales tax procedures. Prepare monthly headcount report, Payroll Added Cost (PAC) analysis report for manager's decision making. Responsible to prepare monthly and year-end schedules and assist controller with the preparation of the company's budget and financial statements. Fixed Assets - Reorganized fixed assets files, cycle count assets and properly record new assets to ensure that fixed assets were in accordance with general ledger and FAS system. Monitored projects, account balance and maintain communication with project manager as per company and GAAP regulations. Prepared monthly, quarterly, semi-annual and annual sales taxes for 35 states. Processed Annual Property Taxes and prepare 1099 forms. Improved payroll process, ensure time card information was process in a timely and accurately fashion. Accounts Payable Team Lead- Reorganized department, improved supplier and company communication, reduced vendor phone calls by processing and resolving invoices issues on a timely manner. Monitor vendor data master for duplication or possible fraud. Financial institution Accounting Clerk Jan 2000 to Jan 2003 Company Name － City , State Managed to downsize account reconciliation balance from 83 to .75 million dollars on open balances. Processed non-sufficient funds checks, ACH, and wires. Reconcile over 15 bank accounts, including FED account. Analyzed costs and revenues to project future trends. Financial institution Accounting Clerk Jan 1998 to Jan 2000 Company Name － City , State Reconciled bank accounts cleared more than .75 million in open items. Monitor FED account discrepancies. Processed non-sufficient fund checks, ACH and monitor Puerto Rico and Orlando transactions. Maintain communication with Puerto Rico and Orlando Branches. Education Graduate Diploma , Business Administration Universidad 2009 Metropolitan University － City , State Business Administration Universidad Bachelor of Science , Accounting 2007 Universidad del Turabo － City , State Accounting Languages Bilingual (English and Spanish) Skills ISO9001, Team Lead, Logistics, MAPICS, Excel, Outlook, Power Point, Word, Works, QuickBooks, SAGE, Sales, SAP, SAP R3, Sarbanes Oxley, self-starter, Spanish, SPC4, Vertex, Ceridian, ADP Improves process, Fixed Assets Administrator, Project Lead, Account Reconciliation Skill, Payroll and Budget Proficiency, Capital Expenditures and Inventory Management, Communications Skills, Decision making, Financial Statements Analysis, Research Skills, Fast learner,

ACCOUNTANT

PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly. I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.  ​ ​ Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings. Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings. Engaged in patient assessment, diagnosis, and treatment in a family practice setting. Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screening Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screenings. Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs. Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time. Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner. Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly. Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies. Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well. Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly. Proficient knowledge in medication administration, assessment, implementation, and wound care. Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life. Staff Nurse May 2007 to Jun 2008 Company Name Medical/Surgical. Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible. Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings. Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter-unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association of Nurse Practitioners

ADVOCATE

ENGINEERING INTERN Summary To contribute my skills and experience to the further the development of an organization and achieve growth in my professional career path. Education and Training Bachelor of Science : Civil Engineering 2017 San Diego State University , City , State Professional Project Manager BootCamp 2008 PMP Institute , City , State NITC Plumbing/Pipe Fitting Journeyman License 2004 Local 525 Plumbing Apprenticeship Hall , City , State Associate of Science : Airframe Power Plant 2002 Vincennes University/Purdue University ATC , City , State Experience Company Name City , State Engineering Intern 09/2015 to Current Performs complex engineering designs for the preparation of preliminary and final engineering plans. Aids in creating specifications and cost estimates for the construction and/or improvement of storm drains, streets, sanitary sewers and related structures. Preforms engineering calculations for hydrology/hydraulic structures, land surveys and highway and street alignments. Prepares legal descriptions and grant deeds for easements and street right-of-way; participated in right-of-way negotiations and acquisitions; investigated and checked tentative and final subdivision maps for accuracy, design, completeness and conformance to the local sub-division ordinance and the State of Subdivision Map Act. Helps in the design and coordinate in the construction of improvement projects; reviewed improvement and grading plans for composition and accuracy; provided written and oral information to the public, contractors, developers and other engineers on related issues. Attends meetings and made presentations to various committees, commissions, professional and community groups; wrote Council agenda statements, reports and correspondence as required; conducted studies related to planning public works facilities. Company Name City , State Preload Supervisor 04/2011 to 09/2015 Managed department resources to ensure maximum output, accuracy, and efficiency at all time for a total of 7 workers. Directed daily trans load activities to support account objectives for level service, cost management, customer expectations and volume requirements. Established and promoted a positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels. Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel. Maintained a responsiblity to ensure that all employees adhere to safety policies and procedure at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements. Company Name City , State Journeyman Plumber/Pipefitter- Commercial 02/2007 to 06/2010 Installed proper plumbing and pipefitting installation on The City Center Project, the largest privately funded jobs in American history costing a total of 9.2 billion dollars and 16,797,000 sq.ft.of mixed-use complex of 76 acres. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on The Mandarin Tower, a luxury 5 star hotel, with a total of 56 floors and 392 rooms. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping will providing safety first mentality while working on The Aria Resort and Casino, a 4,004 room mega resort that stands a total of 600 ft tall. Installed fittings, boilers, hangers, anchors, fixtures and guides on The Veer Towers, a twin 37 story, 480-foot residential tower, that houses 337 luxury condominiums. The Veer Towers lean from 5 degrees from center in opposite directions, which makes it a engineering accomplishment. Company Name City , State Journeyman Plumber/Pipe fitter 04/2004 to 02/2007 Preformed proper installation of plumbing/ pipefitting installation on The Blue Green Club 36 Time Share located on the west side of The Las Vegas Strip, a 7 floor low-rise that was 14.9 million in total cost. Knowledge of underground, sewer lines, draining system and all phrase of new construction on many small businesses in the greater Las Vegas area. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on many Las Vegas Schools. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete in makeup. Installed fittings, boilers, hangers, anchors, fixtures and guides. Knowledge of underground, trim work and installation of fixtures. Passed the Nevada state Licensure for Plumbing/Pipefitting. Company Name City , State Helper Plumber 01/2002 to 04/2004 Aided in the installation of underground, 2nd rough and finish trim with the direction of a Journeymen level Plumber Ability to Soldered/Brazed Copper Piping and installation of Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe and Galvanized Pipe.  Skills Proficient in Microsoft Word, Excel, Spreadsheet.  Ability to type in a excess of 50+ WPM with minimal error.  Working knowledge of AutoCad 2015 with 3D rendering and Micro station.  Med-Gas Certified and knowledgable in OSHA 30.

ENGINEERING

ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator  with management experience and exceptional people skills. Versed in  accident investigation and analysis to develop action plans   and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address  loss of revenue  which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public 2 , December 2007 Barry University － City , State Public 2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation

AVIATION

INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP

INFORMATION-TECHNOLOGY

OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management   Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events. Contributing time to church and community activities. Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops

HEALTHCARE

LINE CHEF Summary cook with 16 years of experience cooking in various environments. Prior work as prep cook, line chef, and sous chef. Motivated offering over years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. I am very personable. I love working hands on with people and have worked in various field with customers and ensuring their satisfaction of their product. Line Cook with years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Strong attention to safe food handling procedures attention to detail Hospitality and service industry background ability to receive critique fast learner fast paced environment is ideal ability to delegate strong people person strong communication skills open minded .Focused and disciplined.High volume production capability Focus on portion and cost control High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Experience line chef April 2013 to December 2013 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Promptly reported any maintenance and repair issues to Executive Chef. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. meat cutter August 2014 to January 2015 Company Name － City , State Cut and prepare meat as needed for recipes in a high volume manner. Ground fresh pork and beef. Cut steaks and roast. prepared seafood. preped everything that was meat or chicken or fish to be cooked accordingly by steamers. Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Validated weights and pricing with a scale printer machine.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Prepared a variety of local and seasonal specialties which contributed to a [number] % boost in sales during the summer months. Sales Associate February 2005 to September 2005 Company Name － City , State my responsibilities were included but not limited to helping the customer obtain the automobile that was best suited for their lifestyle needs, and financial obligation. I ensured customer satisfaction and comfortably during what can be a stressful time. assistant manager January 2003 to October 2003 Company Name － City , State Expertly managed number staff and maintained appropriate staffing levels throughout shifts. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by number percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 3rd key manager April 2002 to August 2002 Company Name － City , State As a third key manager my responsibilities included opening the store and closing the store, cash deposits, cahier, stocking products, ensuring our display was appealing to the customers eye and over all customer satisfaction. front desk associate March 2002 to December 2002 Company Name － City , State As a front desk associate my duties and responsibilities were included but not limited to answering phones taking reservations. Ensuring the customers stay was satisfactory and comfortable and if it wasn't that it was rectified as soon as possible. I also checked around for other similar hotels and motels for their price rates and would try to adjust ours accordingly. front desk associate May 2001 to October 2001 Company Name － City , State As a front desk associate my min responsibility but not only one was to ensure that the customers needs were met and had a comfortable and enjoyable stay if not then to ensure that they had what they needed for it to be so. I also took reservations and called to confirm as well. grill cook April 2001 to October 2001 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Regularly interacted with guests to obtain feedback on product quality and service levels. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. cashier when not cooking front desk associate/ housekeeping January 2014 to August 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained multiple new employees quarterly. Excelled in exceeding daily credit card application goals.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Recommended top dining and entertainment options for guests in the Zanesville area.Delivered requested items to guests' rooms.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients. Education Associate of Applied Science : business, Hospitality Management Liberty University Associate of Applied Science: business managment Liberty University - on line Coursework in Hospitality Management is my main goal and I will start these classes winter quarter Associate of Arts : criminal justice/paralegal Associate of Arts: criminal justice/paralegal Kaplan - online GED: Ged - state Skills Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal

CHEF

INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence. Highlights Course Design  Project Management Verbal & Written Communication Payroll & Budget Management Data Collection and Reporting Grant Writing Hiring/On-Boarding & New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City , State Instructional Designer 11/2016 to Current Assist faculty in designing online, hybrid, and face-to-face courses. Assist faculty in identifying, testing, and implementing innovative and new technologies. Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives. Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility. Provide one-on-one faculty training and guidance on use of in-class and online technologies. Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Developed partnerships with industry and secondary education institutions. Contributed to ongoing staff training sessions. Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012 Associate recruited to manage students' financial accounts. Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software. Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs. Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal. Provided vision, direction and overall implementation of the grant to align with approved grant award. Created and distributed all reporting to grant authority. Coordinated additional continuing education programs as needed. Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006 Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors. Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters. Escort for donor and courier for stem cell donation. Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005 Coordinated and implemented two large cancer prevention trials and various treatment trials. Marketing, screening/recruitment of participants for the trial, Data collection and Reporting. Creation of short articles for area publications. Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports. Company Name City , State Clinical Research Associate 01/1995 to 01/1998 Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members. Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings. Education Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems Professional Affiliations Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big "T" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. "Transition to Online Teaching and Learning." Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. "Making the Journey Together: Mentoring, Women's Issues, & eLearning." U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. "Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables." Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles

DESIGNER

ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial "at-risk" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: "Seminar on Career Development and Professionalism" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward.". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product "Education-In-Motion," HR Executive, 2006 Highest Professionalism," University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4

APPAREL

DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 to Current Director, Business Development City , State Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors. Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people. Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base. Company Name January 2011 to January 2013 Call Center Manager City , State Accept and handle supervisory requests and calls from staff and customers. Provide the Call Center Director with all information about any extraordinary situations. Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies. Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives. Act as a resource for the Call Center Representatives. Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls. Coordinate outside sales calendars with scheduling requests and call que assignments. Provide back-up support to the Call Center Director as necessary. Assist in the hiring process of call center representatives. Company Name January 2009 to January 2011 Director City , State Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business. Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations. Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts. Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions. Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets. Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies. Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect. Negotiate and finalize agreements/contracts with clients, and close sales. Coach and manage the inside sales team of seven. Recruited and managed a network of 60 realtors. Company Name January 2007 to January 2009 Business Development Manager, Team Leader City , State Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives. Develop high level relationships with CEO's, CFO's, COO's, and CTO's. Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account. Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale. Work with senior management team to define key business development strategies and initiatives. Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database. Generate proposals, negotiate contract terms and close sales. Develop and manage the business development team. Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing. Education 1 1 WGU City , State University of Potomac College 1 2013 Bachelors of Sales : Sales Management State Sales Management University of Potomac College 1 2011 Bachelors of Science : Business Management State Business Management 35 Credits Belford High School 1 2002 Associates of Science : Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory

BUSINESS-DEVELOPMENT

AVIATION SUPPLY SPECIALIST Summary Military professional with 11 years experience in team management, administrative accountability and supply management. Effectively managed more than $300 million in personal and procurable equipment. A value asset to the Aviation Supply Department I was able to perform in many areas of logistical support ranging from safety of equipment and personnel to proper shipping and handling of material. Several characteristics and traits are developed while serving on active duty. Responsibility, accountability, trust, judgment, and leadership just to name a few. Growing and advancing in the ranks of a Marine, it takes a great deal of Pride, Honor, Courage and Commitment. My experience has allowed me many great opportunities to develop and enhance these traits and over time, some of these traits become a requirement. Thats when the accountability and leadership skills begin to take over. As a Leader of Marines, I took charge of my subordinates supervising the functionality of proper and professional warehouse management and customer service. Highlights Effective team leader Supply and logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained in emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed over $300 million of personal and command equipment with no deficiencies loses or damages Maintained 100% accountability of a large section of equipment worth over $500 million during multiple overseas deployments Received 100% mission capable grade for the Commanding General's Functional Area Inspection Supervised, managed and pulled 2500 line items for forward operating support with "zero" discrepancies and 100% validity Experience Aviation Supply Specialist 05/2002 to 07/2013 Company Name City , State The supply administration and operations OccFld includes aviation supply specialists who supervise, lead, or perform highly technical functions in the areas of aviation unique applications of managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material. The work includes numerous phases of automated material management including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention or disposal. Fiscal accounting and purchasing procedures are performed in accordance with Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity with terminology, proficiency in key boarding, basic understanding of data entry, application, and manipulation. Duties involved administrative and government specific procedures for the use of material. Education Certificate of Completion : BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City , State , USA Adhering to Marine Corps Orders and Directives, Specific training and education requirements were assigned and needed to be completed annually. The Marine Corps Institute had several courses of study to enroll in. Courses of study varied on Occupational Specialty to Safety of Weapons and Weapons Handling, Leadership Traits, Leading Marines, as well as English, Spelling and Mathematics Certificate of Completion : Military Leadership 2006 Marine Corps Institute City , State , USA This was a school house setting split into groups focusing on the abilities to act as small group leader, Council and administer personnel. Commute orally and in writing. Understand and communicate Marine history and traditions and employ small group tactics and weapons. Develop and enhance superior leadership skills, tactful and appropriate discipline techniques and critical thinking skills Select One : NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City , State , USA The course includes an Overview of the Naval Aviation Survival Training Program, Classroom Instruction of Aviation Physiology, an appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress and Human performance presentation, classroom presentation and laboratory evolution on Sensory Physiology, class and lab on Combat/Survival First (SELF) Aid, class and lab on Aviation Survival Swim Skills, class and lab on Underwater Problem Solving Skills, class and lab on Multi-place Aircraft Underwater Egress skills, class and lab on Extended Sea Survival, and a written final examination High School Diploma : K1-12 2001 Monroe Senior High City , State , USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information

AVIATION

SECRETARY II Summary Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals. Experience Secretary II Dec 2014 to Jun 2016 Company Name － City , State Served as the primary support channel to five sales executive in the Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories. Created and maintained computer- and paper-based filing and organization systems for records and reports. Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests. Director of Operations Oct 2007 to Aug 2014 Company Name － City , State Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income. Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office. Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity. Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence. Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry. Managed all new product development and launch. Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 to Oct 2007 Company Name － City , State Responsible for implementing an online marketing strategy that helped increase property listings by 42%. Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands. Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal. Telco Engineer/Upper Tier Escalations Jan 2002 to Jan 2003 Company Name － City , State Consistently maintained 92% timely completion on all circuit install escalations. Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 to Jan 2002 Company Name － City , State Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients. Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction. Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold. Assistant Community Sales Associate May 1998 to Sep 2001 Company Name － City , State Communicated recommendations to the builder of home phase construction. Created and maintained customer files and implemented a computer tracking system for status updates. Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues. Maintained or exceeded 100% adherence to new home sales goals. Education Associate of Arts , Business Management 2010 University of Phoenix － City , State , USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling

AUTOMOBILE

BUSINESS DEVELOPMENT CONSULTANT MAR Summary I am a highly motivated individual with seven years of financial industry experience, specifically in the areas of risk management and compliance. My skills and strengths include, but are not limited to, excellent organizational, project management, and communication abilities, and expertise in compliance and risk management in both retail and commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability to create reports and interpret data using Oracle Discover Experience 01/2010 to Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City , State Develop commercial account procedures and guidelines. Create business member informational brochures, disclosures, applications, and marketing materials. Develop action plans to accomplish assigned goals for business accounts; manage activity within assigned budget. Track and report business account activity. Accumulate and report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet with current and prospective business members, as well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) to develop and enhance relationships. Provide monthly training to PSCU staff regarding all aspects of business member services. 10/2007 to 10/2009 BUSINESS SALES MANAGER Company Name － City , State Directed the Branch Business Banker program for 133 branches in the Michigan Market, including the training and development of Assistant Branch Managers and the communication of progress and necessary action steps to senior management. Partnered with Retail Regional Managers & Branch Managers to identify performance gaps and develop strategies in order to close these gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed on all Business Sales Campaigns by coordinating Market wide "kick-off" calls, crafting call scripts, and ensuring proper tracking and reporting. Managed all aspects of off-site Business Banking Events which includes; the event organization, event agenda, workshop development, facilitation, and event host-person Facilitated communication of business products, offers, and processes. 06/2004 to 10/2007 OPERATIONS MANAGER Company Name － City , State Prepared a region of 16 branches for audit by performing a Quarterly Risk Assessment to ensure all internal controls were adequate. Analyzed several reports daily such as Branch Cash Limits, ATM Balancing, and Regulation DD & Z (policy followed) to make recommendations for improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings to train Branch Managers on various operational topics, help write audit responses, and act as an operational expert. Developed branch operational policies and exceptions under the supervision of the State Retail Operations Director. Executed monthly Teller Manager conference calls and in person Operational Integrity training for Teller Managers and Branch Managers in Southeast Michigan and Toledo to train on new and existing operational developments. Education August 2000 Bachelor of Arts : Organizational Studies University of Michigan － City , State Organizational Studies Spring 2012 MBA : Finance Wayne State University － City , State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...).

BUSINESS-DEVELOPMENT

ENGINEERING TECHNICIAN II Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project and Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative to work independently  Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient and diligent MS Office proficiency Google Documents 5S expert Safety member  Validation process specialist Accomplishments 2006 - Global Engineering nominee for Back Side Transfer/Lamination Technology. 2013 - Nominations, Global Engineering, Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs. 2015  -  Global Engineering winner for PC Nidek Tinting lenses to Support Sun Business. 2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines. Experience Engineering Technician II 02/2012 to Current Company Name City , State Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs. Spearheaded documentation of classified reports. Managed numerous projects simultaneously that helped the company make good sales for the certain products. Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects. Supervision of the photo chromic production. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for photo chromic lenses production . Developed and organized records and maintenance reports for increased efficiency. Applied engineering principles to develop and operate Hard Coating and data processing systems. Executed root cause analysis to improve yield and reliability.     Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs. Maintained safety by verifying compliance and assuring proper Global Engineering testing. Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes. Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment. Organizing pilots line activities and setting them up. Training personnel as required. Documenting and reporting on pilot line activities. HMC HC Laboratory Assistant III 02/2005 to 02/2009 Company Name City , State Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines. Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals. Setting up lamination (Back Side Transfer) machines thru the Rx labs. Training the laboratory staff on the same, and giving technical support to the labs. Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses. Establishing and maintaining lens hard coating processes. Documenting and reporting on project progress. Analyzing the chemical properties of hard coatings. Working Independently. Hard Coating Technician 10/2003 to 02/2005 Company Name City , State Working with the Supervisor, planing  and scheduling the daily operations of the Dip/Dip process. Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions. Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical). Planing and scheduling the daily operation of the Dip/Dip process, spin processes. Communicating with incoming/outgoing tech for any specific problems or upcoming changes. Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run. Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log. Surfacing lab technician 01/2003 to 02/2003 Company Name City , State Handling all types of  lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting. Blocking of lenses for processing. Final Inspection overall cosmetic appearance of Rx eye-wear. Ensuring complete accuracy of specific Rx requirements. Monogram Operator 06/1999 to 01/2003 Company Name City , State Setup, operate and maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City , State , USA 2009-2010 ESOL Program 4.00 GPA Bachelor of Science : Engineering Managment 2020 Arizona State University City , State , USA BSE Engineering Management Working towards my Bachelors degree with the major GPA as 3.45 Expected to graduate spring of 2020. Associate of Science : Chemical Technician 1993 1989-1993 Chemical and Textile School Sanski Most,YU City , State , Yugoslavia Technician for the Production of Nonmetal and Construction Materials,    IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate of competition, Resource Conservation and Recovery Act (RCRA) Internal Auditor for engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training  Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection,  Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, and spending time with my children.

ENGINEERING

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Highlights Advanced Microsoft Office - Excel, Word, Power Point, Accounting software - SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala AR / Credit System - CTOS, Polymath, SAP Copa Languages - Bahasa Malaysia & English Financial statement analysis Budget forecasting expertise Account reconciliation expert Experienced with VBA programming Adobe software proficiency General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Accountant 07/2012 to 08/2015 Company Name Industry : Financial Services Monthly Salary: MYR 7,300 Daily operations, development and improvement of accounting processes - budget preparation, balance sheet, accounts receivables and payable transactions, payments and credit control. Preparation of all financial and management reporting and budgeting. Ensure an accurate and timely monthly, quarterly and year end close. Monitoring of financial and treasury functions including funds management, cash flow planning and projection, Draft full set audited financial statements and attend to all audit queries/issues. Responsible for company tax computation, tax compliance and tax planning. Responsible for GST implementation and quarterly submission. Liaise with auditors, tax agents, company secretary, bankers, external IT programmer and other local government authorities. Responsible for implementation of new accounting system, HSBC online banking, CTOS and Polymath contract system (credit application, reports, statement and etc) Responsible for withholding tax, calculation and allocation of cost sharing and intercompany billing. Review, follow up and closely monitor bad debts report. Provide training to new and existing staff as needed. Assistant Finance Manager 05/2005 to 07/2012 Company Name Industry : Manufacturing & General Trading Salary MYR 5,300 Managing subsidiaries month end closing process and consolidation as well reviewing to ensure accuracy, completeness and meeting deadline given by Group Head Office (Sime Darby Berhad). Preparation, reviewing and timely submission of monthly, quarterly and annual Financial Reporting for subsidiary company. Responsible for the preparation of yearly budget for subsidiary as well consolidation of the Budget Report for the Division. Implementation of new financial consolidation system (BPC-SAP) for the Division, provide training, support and maintenance for local and overseas subsidiary companies. Responsible for data mapping and testing. Prepare draft statutory accounts and attend to statutory audit issues. Credit control and follow up on outstanding collection. Treasury - trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees and cash flow monitoring. Liaise with external auditor, company secretary, bankers, tax agents, lawyers and government authorities. Ensure company's tax computation and submission is in order and made in a timely manner. Lead the team, supervise and monitor accounts staff on closing of monthly management accounts. Oversees, review and resolve all matters/problems in relation to accounts and taxation. Accounts Executive Junior Executive 01/2000 to 05/2005 Company Name Industry: General Trading Salary MYR 2,800 Prepare full set of accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily and monthly cash flow, payroll for management staff. Month end closing and reconcile of financial accounts, generating daily invoices and monthly intercompany billing and reconciliation. Supervise Accounts Payable and Receivable Officer. Reconcile bank statement, apply and monitor trade finance facilities (banker acceptance and letter of credit). Education Bachelor of Science : Finance 1997 Oklahoma State University City , State , United States GPA: GPA: 2.49/4 CGPA: 2.49/4 Diploma : Banking 1995 Mara Institute of Technology (UITM) City , State , Malaysia CGPA 3.35/4 Personal Information Expected Salary : MYR 7,000 Age : 41 Preferred Work Location : Selangor I'm independent, fast learner, hardworking, good communication skill and have leadership qualities. Analytical with an eye for details. Skills accounting, Accounting software, accounting system, Accounts Payable and Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English 9, external auditor, Finance, Financial, Financial Accounting, financial and management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written

ACCOUNTANT

PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees

PUBLIC-RELATIONS

FORMS DESIGNER Professional Summary Professionally trained [job title] with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare. Skills Strong clinical judgment High level of autonomy Patient/family focused Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Safe NG tube insertion and removal Thorough physical assessments Tracheotomy care Foley catheter insertion/removal familiarity Insulin medication assistance Work History Forms Designer , 01/2007 to 01/2010 Company Name – City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Conducted mandated health screenings, physicals and special education assessments in [number] schools with [number] students. Ensured external follow-up where required. Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for [number] patients per shift. Primary care, assessment and evaluation of neonatal and pediatric patients. Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning. Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of [number] students annually. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Charge nurse on neonatal and pediatric floor. Oversaw average of [number] patients per shift. Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. Directed the new hire LPN program. Recruited, hired, led training and managed budget for class of [number] students annually. Effectively supervised [number] LVNs, NAs and non-clinical staff. Improved annual employee retention rate from [number] to [number] percent. Examined patients and dispensed contraceptives and other medications as needed. Pharmacological and non-pharmacological management and treatment of various disorders and diseases. Self-directed with astute judgment skills. High level of personal accountability. Wrote successful grant for $ [amount] from [source] for [topic] . Effective counseling in health maintenance and disease management. Increased unit productivity for a 29-bed surgical unit. Processed monthly reports for department performance. Managed care for post-operative patients through discharge. Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Closely monitored acute conditions. Initiated hospital-wide study to identify areas for process improvement. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Demonstrated ability to lead and motivate outstanding healthcare teams. Contributed substantially to successful department JCAHO accreditation. Ensured HIPAA compliance. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia. Provided DHS (Department of Health Services) with corrective action plans. Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. Participated in unit-based Quality Assurance Program. Developed and implemented nursing care plans. Made appropriate interventions by reading and interpreting fetal heart monitors. Developed patient care plans, including assessments, evaluations and nursing diagnoses. Documented patient information obtained from interviews. Performed basic physical assessments of newborns and infants. Delegated staff nurse duties. Effectively managed clinical oversight for 44-bed unit. Provided on-call care at all times of day and night. Ensured efficacy of treatments through monitoring of treatment regimens. Trained new staff on quality control procedures. Followed infection control procedures. Assisted patients with daily functions. Monitored fluid intake and output levels. Extensive experience working in homes with disabled children and adults. Measured urine and delivered specimens to lab. Provided all daily living tasks to enhance quality of life for elderly patients. Performed pregnancy tests and sent specimens for laboratory testing. Assisted residents with bathing, dressing, feeding, lifting and transferring. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease. Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Developed and produced all office flyer notifications for important policy changes, office news and events. Maintained all confidential personnel files, license and CPR compliance records. Performed monthly inventory and maintained office and medical supply counts. Routinely retracted patient throat cultures and prepared for lab submission. Scheduled patient admissions and discharges. Specialized in the nursing care of patients with chemical dependency. Strong leader for nursing personnel assigned to the unit/shift. Forms Designer , 01/2005 to 01/2007 Company Name – City , State As a contract designer who utilized QuarkXPress and Adobe's Creative Suite, created business documents specifically for use with ExpeData's Digital Pen and Paper applications. Experience included both the redesign of existing documents and the crafting of unique files tailored to accurately capture handwriting interpretation. Other job functions included Graphic Designer , 01/2001 to 01/2004 Company Name – City , State Utilized Adobe Creative Suite, QuarkXPress and company's proprietary software to produce business forms, essential documents and custom collateral from concept to production ready compositions. Key Achievements Managed company-wide rebranding and graphic standards for ABN AMRO, a global banking corporation, and subsidiaries (Standard Federal and LaSalle Bank), resulting in $30,000 of revenue. Created design specifications for ABN AMRO's Core Teller Project, allowing client to capture handwritten data on deposit and withdrawal slips to be recognized by image character recognition software. Generated $25,000 in revenue. Managed design workflow and specifications simultaneously for Comerica Bank and Detroit Medical Group. Client Services Specialist , 01/2000 to 01/2001 Company Name – City , State Advised clients and vendors on company's products. Met client expectations by communicating business objectives and reviewing results with client, vendors and production team in a timely fashion. Worked with team to train on standards and procedures. Created presentations for client visits. Key Achievements Trained fellow employees on pander (do not mail) file and deceased file processing step necessary for the ethical and efficient use of their resources. Produced training pamphlet containing specific database procedural steps. Trained over 20 members of national publishing client's customer service staff on team processing, which afforded better communication and increased confidence in our services. Increased sales by 10%. Coordinated and prioritized several simultaneous projects and monitored entire job processing. Analyzed reports and job runs to ensure data integrity. Increased job efficiency by 10% and eliminated past due accounts. Forms Designer , 01/2001 to 01/2004 Company Name – City , State Strong leader for nursing personnel assigned to the unit/shift. Client Services Specialist , 05/2000 to 09/2001 Company Name – City , State Routinely retracted patient throat cultures and prepared for lab submission. Education Bachelor of Science : Nursing , 12 2014 Northern Illinois University - City , State Nursing Recipient of [Scholarship Name] Scholarship Graduated Magna Cum Laude Master of Fine Arts : Painting/Sculpture , 1 1996 Northern Illinois University - City , State Painting/Sculpture Bachelor of Arts : Studio Art, Painting/Drawing Art History and Chemistry , 1 1992 Loras College - City , State Studio Art, Painting/Drawing Art History and Chemistry Professional Nursing Foundations of Nursing Foundations of Nursing Clinical Pathophysiology Health Assessment : Health & Human Sciences , 1 2012 GPA: Sigma Theta Tau International Honor Society of Nursing Rosanne Krcek-Frank Nursing Student Scholarship Health & Human Sciences Affiliations American Nurses Association (ANA) Member Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, in design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow

DESIGNER

LABORER Career Focus Looking for an entry level job with challenges. Nolan has excellent communications skills, works well with others, while skillfully making independent decisions. Looking for a long term job to better myself. Accomplishments Captain of high school Football and Baseball 2014-2015 Lettered Varsity Football 4 years  Lettered Varsity Baseball 3 years  Lettered Varsity Track 1 year Voted Most Athletic by classmates 2015 First Team All Region Football 2014 Second Team All Conference Football 2014 Skills  Dependable Fast Learner Trustworthy Hard working  Experience 08/2016 to 12/2016 Company Name － City , State Aided in Aircraft mechanics, aircraft clean up, and restoration. 02/2016 to 05/2016 Laborer Company Name － City , State Categorized livestock to be sold at auction. Worked with live animals in livestock pens and with auctioneers. In charge of loading and unloading livestock. 06/2014 to 08/2014 Laborer Company Name － City , State Part time summer worker in charge of general labor and maintenance of parts and inventory. Education HVAC New River Community College － City , State , USA 2015 Advance Diploma Rural Retreat High School － City , State , USA Certifications CDL Class A Learners Pesticide Applicator Certificate   Boating Safety Course Certificate  Hunter Safety Course Certificate

AVIATION

PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for "PRISM" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned "Dean's List" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing

CONSTRUCTION

SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series  Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus  5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks  WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing.  Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging  LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation  WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.  Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management.  IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS.  Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features  Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors.​ Installation, configuration and maintenance of Palo Alto Firewalls.  ​ Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication  Implementation of HSRP, VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP and EIGRP Installation and configuration of Layer 3 Switching infrastructure Installation and configuration of MPLS WAN routers Cisco Call Manager and Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and Unity Connection operating system upgrades and installation  TACACS+ configuration and administration of all network devices using for authentication, authorization and accounting Manage incidents, Change Management and projects with System Center Service Manager Monitor Active Directory servers and all Cisco network devices with System Center Operations Manager Implementation and management of Cisco Prime Network Control System for wireless network Implementation and management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over 5000 users.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Experienced with troubleshooting issues with both Cisco and Brocade switches/routers.  Experienced with trouble shooting Spanning Tree issues that may occur during and after hours.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for both Cisco and Brocade.  Responsible for activating user, printer, VTC ports and troubleshooting link inactivity on a daily basis, as well as issues with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key issues.  Used Knowledge base to find solutions for issues that arose with customers networks using Pro-series network program running on Windows Server 2000 and Windows Server 2003 R2.  Communicated with team members to successfully keep customer downtime to a minimum.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing diagnostics, & configuring network devices Used Network Monitoring tool to manage, monitor and troubleshoot the network Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network Security implementation Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization Experience in new employee mentoring, training and coaching  Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.

BPO

SENIOR INTERIOR DESIGNER Summary Experienced   Interior Designer with a  diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD,  produce 3D renderings and monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office Design Adobe InDesign​    Languages: ​English & Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management  FFE 3D Rendering Experience 09/2015 - Current Company Name － City , State Senior Interior Designer Conferring with clients to determine their specific needs. Create design concepts and space planning depending on client's needs and budget. Drafting and create shop drawings in CAD. Monitor installation process and service. Expert at multitasking, handling several projects simultaneously.     08/2012 - 08/2014 Company Name － City , State Owner / Freelance Designer Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients.   ​ 01/2010 - 07/2011 Company Name － City , State Owner/ Freelance Designer Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai.  Furniture Design and sourcing. Education 2014 Academy of Art City , State Master of Fine Art : Interior Architecture and Design Interior Architecture and Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier. Professional Affiliations ASID - Allied Member IIDA - Associate Member

DESIGNER