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EDITORIAL ASSISTANT Summary Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast scripts. Strong technical command of the English language and familiarity with a wide range of writing styles. Committed to maintaining journalistic excellence and integrity. Skills Proficient with video editing software: Final Cut Pro and Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism and videography Copy editing and proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City , State Head of submissions department. Act as the first point of contact for author's questions, concerns ect. during the submission process. Update and maintain company's database. Review samples to determine if suitable for publication. Production Assistant 01/2017 to 08/2017 Company Name City , State Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee. Intern 01/2016 to 06/2016 Company Name City , State Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living. Intern Reporter 08/2015 to 12/2015 Company Name City , State Captured visual content and edited general assignment stories to be shown on air. Gathered and verified factual information regarding stories through interviews, observation and research. Columnist 08/2013 to 12/2016 Company Name City , State Published weekly op-ed in school newspaper titled School of Sarcasm. Topics covered campus life. Received highest readership for three consecutive years. Freelance Writer 08/2014 to Current Company Name City , State Wrote unique articles for Wojdylo media, pertaining to social media advancements. Deejay 01/2014 to 06/2014 Company Name City , State Presented local news on campus public radio. Organized playlists for radio and announced song titles. Education and Training Bachelor of Science : Journalism 2017 The University of Tennessee City , State Bachelor of Science in Communication and Information with a major in Journalism and Electronic Media and a minor in English. Activities and Honors Selected to participate in College of Communication and Information Global Scholars Study Abroad Program in Sydney, Australia for Spring 2016.

DIGITAL-MEDIA

ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships. Accomplishments Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named "Employee of the Month" in 02/2014 at C Spire.Winner of the "C Spire Employee of the Quarter" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA. Experience Account Service Representative II/Tech January 2012 to May 2014 Company Name － State Project Design & Development LeadMay 2014. Henderson-Thomas * Birmingham, Alabama. Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications. Produce visualassets needed by development team. Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables. Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers. Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life. Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations. ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image. This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness. ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing. Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive. reinforcement and adult learning techniques to promote learning and skill improvement.Participated in "Fiber to The Home" installation's receiving basic knowledge of Telephone,Cable and Internet home installation. Successfully increased positivity and smiling in theworkplace. Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops. Gained promotion to level II (key holder/assistantmanager) position based on experience and performance. January 2010 to December 2012 Company Name － City , State Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations. Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison. Martial Arts Instructor/CLient January 2008 to May 2012 Company Name － State Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients. Provide required information and documents toclients. Prepare reports of client meetings to record the details for future reference. Submitclient meeting reports to manager or supervisor. Provide support and assistance tomanagement teams. Audit all client liaison active accounts. Revise submission and accountsclosure applications. Develop liaison with client service and collection department to providerequired information and acquire necessary documents. Revise and distribute contractualreferrals. Provide feedback to management on areas of improvements. Recommendimplementation of enhanced processes. Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems. Initiatemeasures to research and resolve client raised issues. Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years. Education Bachelor of Science : Business (Entrepreneurship) , 2014 Auburn University － City , State , United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87 High School Diploma : Math & Science , 2009 Alabama School of Math & Science * Auburn － State , United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites

ARTS

EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award

BANKING

EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF Summary Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence. Experience Event Lead / Prep Cook / Assistant Pastry Chef Jan 2015 to Dec 2016 Company Name - City , State As an Event Lead I was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees. As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning. As the Assistant Pastry Chef I was responsible for completing a daily prep list (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries. Line Cook May 2014 to Dec 2015 Company Name - City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Line Cook May 2014 to Oct 2014 Company Name - City , State Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Baker Dec 2013 to May 2014 Company Name - City , State Mixed dough, scaled breads and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time. These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees. Properly wrapped, boxed, and weighed bakery department products. Achieved and exceeded performance, budget and team goals. Sous Chef Jan 2010 to Nov 2013 Company Name - City , State Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Maintained updated knowledge of local competition and restaurant industry trends. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Education High School Diploma Thomas Edison Senior High School - City , State San Joaquin Delta Community College - City , State Skills Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising.

CHEF

ENGINEERING TECHNICIAN Professional Summary Engineering Technician specializing in quality control sector. Analytical thinker skilled collecting data and executing product testing procedures with precision and ease. Results-driven and focused Engineering Technician successful at prioritizing safety, promoting cost-effective solutions and exceeding customer expectations. Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over [2] years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing and minor electrical work. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening andholiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills Installation Strong leader/team leader Customer service Cash handling Self starter Excellent communication skills Power and hand tools Willing to learn Repair Work Planning Groundskeeping and Landscaping Handheld Computers Pressure Washing Safety Monitoring and Compliance Mechanical Repair Critical Thinking Facilities Painting and Repair Heavy Object Lifting Troubleshooting and Diagnostics Work History Engineering Technician 01/2018 to 12/2020 Company Name , City , State Read and interpreted blueprints, technical drawings, schematics and computer-generated reports. Followed verbal instructions and hand sketches to adapt and modify tooling. Applied engineering principles to develop and operate electrical, mechanical and data processing systems. Performed work according to project schedules and high quality standards. Collaborated with engineers in new product introduction phases to develop and verify design changes. Tracked hours and expenses for each project, detailing each action and charge. Improved product quality by customizing tools and eliminating variability. Warehouse Worker 01/2016 to 11/2019 Company Name , City , State Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Loaded, unloaded and moved material to and from storage and production areas. Consistently lifted materials weighing as much as [Number] pounds. Simplified shipping and receiving processes for improved workflow. Operated company vehicles and heavy equipment with focus on safety and risk management. Checked packages and merchandise for damage and notified vendors. Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system. Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval. Wrapped pallets in shrink wrap prior to loading. Updated daily logs with regular shift activities and incident details. Recorded information, shortages and discrepancies to keep records current and accurate. Measured dimensions of finished pieces for conformance to specifications. Cleaned and maintained warehouse in compliance with OSHA safety standards. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Identified inadequate materials and faulty equipment and brought to supervisors' attention. Managed product staging to efficiently transfer items between receiving, storage and shipping locations. Performed general housekeeping and cleaning tasks, including sweeping, pulling weeds and power washing. Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Completed over [Number] customer orders each day in warehouse setting. Operated RF scanners to track merchandise and verify contents of containers. Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Customer Service Associate 06/2014 to 07/2016 Company Name , City , State Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Developed community reputation through commitment to customer satisfaction and strong client relationships. Maintained accurate and current customer account data with manual forms processing and digital information updates. Collected customer feedback and made process changes to exceed customer satisfaction goals. Resolved concerns with products or services to help with retention and drive sales. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Informed customers about special promotions and provided detailed information for various products. Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Education Schenck Civilian Conservation Center , City , State GED , 08/2017

ENGINEERING

FINANCE MANAGER Summary Outgoing Sales Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in the sale of Automobiles while providing the necessary financing packages to potential customers. Strong customer skills and the ability to handle task with accuracy and efficiency with a unique ability to relate to diverse clients and close high-dollar sales. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highlights Supervision and training Excellent communication skills Skilled negotiator Established track record of exceptional sales Cross-functional team management results Sound judgment Energetic Calm under pressure Resolution-oriented Effective Retail Sales Manager Highlights Personal Information Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Skills automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales and Management, seminars, strategic, time management, employee training Additional Information Recently acquired Life, Accident and Health Insurance License, along with my Property and Casualty Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Experience December 2013 Company Name City , State Finance Manager March 2014 As the Finance manager I submi ed loan applications to banks to obtain financing for customers along with completing all the necessary bank and state documents necessary for the purchase of automobiles. I was responsible for the sale of Warranty and maintenance products to customers that made there purchase and ownership of new and used cars worry free and cost effective while adding to my departments bo om line. My responsibilities also consisted of creating good customer relationships designed to grow future business. Monitored customer preferences to determine focus of sales efforts. Trained in negotiations and time management. November 2012 Company Name City , State Finance Manager December 2013 My responsibilities consisted of securing bank loans for the purchase of new and used automobiles. Completing all necessary documents required by the lending institutions along with all state required paperwork for the purchase of automobiles. The sales of aftermarket warranty and maintenance products that added to the bo om line of my department. Initiated programs that standardized employee training and led to an increase in customer satisfaction. Managed team of up to 18 professionals. March 2010 Company Name City , State Finance Manager November 2012Responsibilities included securing loans for the purchase of new and used automobiles, along with completing all necessary sate and bank documents necessary for the purchase of automobiles. I was responsible for the sale of aftermarket warranty and maintenance products to dealership customers, which generated additional income to my departments bo om line. Educated customers on the variety of loan products and available credit options. Managed team of 10 professionals. Directed strategic initiatives to achieve monthly increases in income for my department. Initiated program that standardized employee training and led to increase in customer satisfaction by 15%. March 2009 Company Name City , State Sales Manager August 2012Managed team of 10 of professionals. Directed strategic initiatives to achieve dealership sales objectives Increased profits by developing, initiating, and implementing training designed to grow and develop a knowledgeable and competent sales team. Initiated programs that standardized employee training and led to an increase in customer satisfaction and increased sales performance. Hired and trained all sales staff for new store location. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. March 2003 Company Name City , State Business Manager March 2009My responsibilities consisted of submi ing loan applications to lending institutions to secure financing for the purchase of new and used automobiles. The sale of aftermarket warranties and maintenance products to dealership customers. Generate additional profit from securing financing for customers and from the sale of aftermarket products to dealership customers. Created and directed sales team training and development programs. Maintained friendly and professional customer interactions. Received superior customer service satisfaction scores for 12 consecutive quarters. Created charts and graphs to illustrate daily, monthly and annual financial reports. Developed promotional programs to optimize revenue levels. Education 1 1977 Southern University Baton Rouge State , USA Bachelor of Arts : Music Music Bachelor of Arts degree : Music Music Completed Dale Carnegie Sales and Management Training. A ended numerous self funded training seminars to aid in my career development.

FINANCE

INVENTORY ANALYST\MATERIALS PLANNER Summary Industrial Engineer with wide experience in manufacturing, quality, material planning and inventory control. Reach revenue goals through hard work and process improvement. Expert in MRP II, proficient in MS office and Exact Macola. Bilingual English/Spanish. Areas of Expertise Material Planning\MRP Inventory Accuracy Manufacturing planning and control. ERP systems implementation Firm knowledge of APICS concepts. Knowledgeable of Lean Manufacturing principles and the Theory of Constraints. Process improvement Accomplishments As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy through weekly cycle counting and process improvement. Eliminated production disruption caused by material shortage. As Operations Manager: Improved customer service by automating Quote- Order Entry- Billing process for a small business. As Project Manager: Reduced implementation time by 50%. Experience 06/2008 - 08/2013 Company Name － City , State Inventory Analyst\Materials Planner Analyzed MRP output and exceptions. Worked with Procurement to expedite and prevent shortages, revised and corrected safety stock levels, audited inventory transactions and posted corrections. Managed sub-contractors. Implemented weekly cycle counting. Achieved 99% inventory accuracy through BOM analysis and process improvement. Eliminated material shortage trough in depth analysis of process flow and transactions. Mentored a comprehensive use of the software (Exact Macola) 11/2005 - 05/2008 Company Name － City , State Operations Manager Scheduled Job installation, placed and kept track of purchase orders and productions orders. Kept track of budget vs expenses. Prepared executive reports. Implemented Quickbooks - Contractor Edition. Achieved: Improved cost control and project management with Quickbooks. Achieved: Improved customer service through automation of the Quote - Order Entry - Billing Cycle. 02/1998 - 03/2005 Company Name － City , State Project Manager / Senior Consultant Successfully managed numerous software implementations of Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM). As senior consultant trained customers and automatized operations for medium and large companies. Achievement: Reduced implementation time to 50%. 03/1994 - 02/1998 Company Name － City , State Warehouse Manager / Production Manager Managed logistics and operations in the Distribution Center. Setup and launched production lines until fully operative. Achievements: Implemented the Quality Control System and personnel training. Reached desired efficiency in short time. Education 1993 Pontificia Universidad Catolica Madre y Maestra City , Dominican Rep. Industrial Engineer Certifications APICS Courses: Attended workshops for Master Planning of Resources, Detailed Scheduling and Planning, Execution and Control of Operations, Strategic Management of Resources, certification pending. Manufacturing Planning and Control, Exact Software, 1998. Enterprise Resourcing Planning, Exact Software, 1999. Datastream - MP2 , Certified Consultant , Santo Domingo, D.R. 2002 Technical Skills Skills Experience Total Years Last Used Crystal Reports MS Office Project Management / MS Project Quickbooks - Contractor Edition CRM - Goldmine

APPAREL

ACCOUNTANT Summary Self-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge. Highlights Complex problem solving Strong communication skills Expert in customer relations Portfolio management A Proficient in Microsoft Office Microsoft Excel expert Risk management expertise Financial statement analysis General ledger accounting Accomplishments Achieved an internal audit score of 95%. Promoted to Auditor after just 3 months of employment. Boosted quality ratings by 85% by developing new processes and improving work flow. Experience Accountant Current to September 2014 Company Name － City , State Prepare unpaid reports on actual expenses for marketing line of business. Create and maintain pending and process able database. Prepare and setup vendor purchase orders contracts as well as CRX templates. Verify funding and SAP project code against the most recent budget/forecast submission. Key invoices into ePurchase system as well as approve and reconcile invoices. Track invoices from submission to payment on database. Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request. Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request. Special projects as required. Accounting Coordinator Associate August 2011 to May 2014 Company Name － City , State Prepare and modify excel pivot table reports as well as reconcile and balance. Analyze data within pivot table and HSA databases. Assist business analyst in gathering and analyzing large sets of complex data. Create and run HSA exceptions and paid reports. Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request. Conduct routine audits as needed as well as generate monthly reports on findings. Setup all financial and personal information for new groups. Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts. Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently. Auditor February 2007 to August 2011 Company Name － City , State Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation. Analyze and review response to audit observations and facilitate corrective action plan. Collaborated with directors and managers to investigate questionable issues and failed compliance procedures. Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively. Monitored new processes, policies and work flow strategies that were implemented by leadership. Educated new hires and newly promoted employees on standard of job duties. Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work. Provided subject matters export support to enhance the proprietary systems. Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency. Consulted with department peers to address weekly trending errors and formulated solutions. Document sessions to track reviewer's progress and provide improvement based on my analysis. Claims reviewer February 2007 to April 2007 Company Name － City , State Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility. Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims. Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties. Trained and coached lower level claims reviewer. Payment Analyst November 2004 to February 2007 Company Name － City , State Processed over 1,000 customer monthly auto loan payments. Review/Reconcile general ledgers. Researched and resolved misapplied payments as well as payment inaccuracies. Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments. Corrected non-payment related discrepancies. Performed other duties as assigned by supervisor or manager. Trust Control Reconciliation Specialist November 1999 to November 2004 Company Name － City , State Process and reconciles a variety of securities and cash related transactions. Identified, research and resolve processing errors, and take necessary actions to balance differences. Responsible for creating general ledgers and daily balancing of activity in trust accounts. Ensured proper safekeeping of bank and customer assets. Recognized and proactively address risk associated with consumer compliance and fair lending. Education Accounting Certificate : Accounting , 2012 Cecil County Community College － City , State Performing Payroll in QuickBooks 2009 Certificate : Payroll , 2012 Cecil County Community College － City , State Bachelor of Science : General Studies , 2011 Wilmington University － City , State , New Castle County General Studies Skills Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written

ACCOUNTANT

PASTRY CHEF /SERVER Summary My main goal is to ensure that procedures are followed for seating and serving guests. Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints. It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as "shadowing" other servers to learn the restaurant's procedures and standards. additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage. Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Inventory control familiarity Courteous demeanor Top sales performer Customer service expert Adaptive team player Opening/closing procedures Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Experience Pastry Chef /Server May 2014 to September 2015 Company Name - City , State Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise. Line Cook March 2013 to March 2014 Company Name - City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Dishwasher April 2012 to November 2012 Company Name - City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Maintained system of control for storage temperatures and proper functioning of kitchen equipment Customer Service Rep September 2012 to December 2012 Company Name - City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Catering Assistant/Server January 2007 to January 2008 Company Name - City , State Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed Customer Service Representative March 2004 to November 2007 Company Name - City , State Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue. Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning. Shift Manager January 2001 to January 2003 Company Name - City , State Promoted within 1 month to shift manager supervising 20+ employees. Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports. Volunteer Experience:. Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources. COMMUNITY KITCHEN STUDENT Company Name - City , State Selected to participate in foodservice training program Developed knife skills Exposure to all aspects of kitchen operations Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply and ensured product safety Assisted Chef Instructor with crew supervision and all aspects of production Collaborated with students and instructors to develop menus Learned proper cooking techniques for all Leading Sauces Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program. Education Associate of Science Degree : Social Science Studies Administrative Justice Studies , 2012 Mesa Community College - City , State Social Science Studies Administrative Justice Studies St. Mary's Food Bank Alliance- Community Kitchen Certifications National Restaurant Association ServSafe Manager Certification Maricopa County Food Handlers Card Adult CPR & First Aid Fire Safety Certification Skills Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops

CHEF

AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance Experience August 2010 to Current Company Name City , State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor of Science : Technical Management / Occupational Safety and Health Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City , State , US Associate of Science : Aviation Technology and Healthy Technology Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 to August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Certifications OSHA 30-Hour General Industry Safety & Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate

AVIATION

OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training

AVIATION

DIRECTOR, MEDIA STRATEGY Summary Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success.  Core Strengths Integrated media planning and strategy  Team leadership and development Total video strategy  Digital strategy  Multi-platform content solutions Competitive research and analysis Client leadership Cross-agency collaboration Media stewardship Project execution Consumer insights and research Media mix development and ROI analysis Experience Director, Media Strategy 10/2015 to Current Company Name City , State - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio Associate Director, Media Strategy 02/2013 to 09/2015 Company Name City , State - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists - Continued professional development in completing key training courses: Advanced Presentation Skills , Managing Millennials & Essentials of Digital Marketing  (on-going weekly education series) Supervisor, Media Strategy 06/2012 to 01/2013 Company Name City , State - Improved management and delegation skills while overseeing growth of multiple junior level employees - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors - Completed strategic business focused media POVs to drive sales including a local radio "piggyback" execution targeting on-premise under performance as well as a NFL "always on" strategy Media Supervisor 09/2011 to 05/2012 Company Name City , State - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program  - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth Field Media Planner 01/2011 to 08/2011 Company Name City , State - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region   - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients Media Planner 12/2008 to 12/2010 Company Name City , State - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space Assistant Media Planner 06/2007 to 11/2008 Company Name City , State - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition   - Mastered planning, research and budget tracking tools Education Bachelor of Arts : Journalism - Strategic Communications Marketing May 2007 University of Missouri City , State , United States Business Minor - emphasis in Marketing Media Toolbox Nielsen Clear Decisions (MRI & Scarborough) Competitive Spending Tools - Ad*Views, Kantar, Comscore Media reach & frequency tools - proprietary & Comscore Proprietary audience measurement platform Media Tools planning software Econometric Modeling Analysis ?

DIGITAL-MEDIA

TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students. Highlights In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable Experience Teacher August 1994 to June 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Attended [number] staff meetings each month and served on the Site Base Committee. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques during tests. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Selected textbooks, equipment and other instructional materials. Science Teacher August 1987 to July 1993 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 1 to 5 students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Created lesson plans in line with school curriculum standards. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Chemistry Teacher August 1985 to June 1986 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 15 to 25 high school students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Mathematics Teacher September 2014 to December 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Managed classrooms of 10 to 22 high school students. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Taught students to utilize problem solving methodology and techniques during tests. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Education Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written

TEACHER

PUBLIC RELATIONS EXECUTIVE Professional Summary A highly skilled public relations, communications and special events executive with 15 +years of public relations, business development and operations experience. She has strong strategic thinking and planning skills; able to achieve goals with high efficiency and within tight parameters. Outstanding interpersonal management skills; establishes rapport and credibility quickly. Ms. Alexander has excellent team and project leadership qualities. Highly articulate with written and spoken word, quick thinking, and possesses sound judgment. Ms. Alexander maximizes her business effectiveness; and is experienced with managing and working with databases and software including Excel, Power Point, Outlook and Cision. Skills Media relations Strategic management Event planning Print media expertise Strategic Thinking Excellent Planning Skills Outstanding interpersonal & management skills Work History Public Relations Executive 08/2002 to Current Company Name – City , State Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music & red carpet events, provided crisis PR & managed staff. Responsibilities also include creating, implementing and executing creative press campaigns & special events for recording artists, professional athletes, television and film personalities as well as music, lifestyle and entertainment companies; along with VIP/Celebrity event management. Delegate tasks and oversees staff which includes: associate publicists, managers, coordinators & executive assistants to enhance their publicity skills and involvement in local publicity efforts along with promoting appropriate performances. Works directly with clients, creating and implementing targeted marketing plans and pitching clients for media coverage. Pitch all major market media, building relationships to increase client's visibility in the marketplace and create new business opportunities. Relationships with key players in the celebrity market - talent, publicists, agents, managers, stylists and editors. Create accurate budget estimates for client's long term and short term campaigns. Strong understanding of social media and social media trends. Prepare bi-monthly status reports of media activities which included press clippings and press analyzes of media coverage. Create campaigns for special events, award shows, showcases or other event-related press. Pitched and secured media coverage in local, national, international media outlets for television and film productions. Assess new business leads, and participate in pitch development and/or presentation. Senior Director 08/2000 to 08/2002 Company Name – City , State ·         Responsible for creating and implementing press campaigns for all high profile artists: Create and implement full national campaign for these artists: K-Ci & JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) and Steve Harvey as well as coordinating music press for films: Two Can Play That Game and Brown Sugar. ·         Garnered unprecedented media resulting in numerous placements on talk shows, business programs, cable, national print, social media, women and men magazines as well as trade publications, sports, fashion magazines, among others. ·         Developing long and short-term online, print and on-air media strategies in alignment with corporate & artists objectives. ·        Structuring long term PR plans and program recommendations for artists. ·         Supervised & secure national and local television coverage, along with coverage industry trade, music and consumer magazines. ·        Set-up artist releases: video shoots, EPKs, press kits, etc. ·         Responsible for writing all press materials such as press releases, biographies, media alerts, bullet points for artist interviews, etc. ·         Responsible for every aspect of coordinating photo shoots with talent for all series including working with other departments to hire photographers, scouting locations, planning budgets, etc. ·         Coverage on all red carpet and special events. Senior Account Executive 09/1993 to 08/2000 Company Name – City , State ·         Successfully designed, created and implemented PR projects, special events and publicity campaigns for recording artists, producers, record labels and entertainment companies. ·         Implemented PR strategies that grew client business and increase Rogers & Cowan's Entertainment/Music/Special Events department billings by 30%. ·         Lead strategy sessions on new and existing accounts and develop strategy for implementing successful client press campaigns. ·         Supervise account work performed by account executives and associate account executives. ·         Accountable for quality control for final review of all press releases, media alerts and other PR related correspondences. ·         Managing event publicity, updating media contact lists and databases; brainstorming PR|Marketing strategies and overseeing tour press. ·         Maintain anddevelop relationships with key media, including writers, television bookers and online outlets Work to secure national, regional, and tour press (TV, print, and online) ·         Worked extensively with talent representatives, in-house publicists, agents and managers on celebrity-oriented initiatives. ·         Coordinated media for major awards shows: National Academy of Recording Arts & Sciences (The GRAMMY, MusiCares “Person of the Year” Tributes & Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady of Soul Awards and Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration and The Blockbuster Awards among others. ·         Managed events & executed entertainment for Chris Tucker, Kenny “Babyface” Edmonds, (Academy & Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) and Warner/Chappell Music Publishing as well as assisting with Quincy Jones, Tupac Shakur, R. Kelly, OutKast and Jamie Foxx accounts, among others. Education Bachelor of Science : Business | Management University of Phoenix - City , State Business | Management Associate : Arts - Law Los Angeles City College - Legal Studies/Paralegal (Entertainment) 3616 Cardiff Avenue | #109 | Los Angeles, CA | 90034-4085 : Associate of Arts : Law | Legal Studies/Paralegal (Entertainment) Los Angeles City College - City , State Skills photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video Additional Information Play a vital role in event and awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, and BET, etc.), including artist coverage on red carpets and artist bookings at ancillary activities. Direct the production and approvals of press releases, videos, photography, press kits and other PR tools necessary to communicate image, product, and spokespeople Clients have included: NBA All-Star Weekend/Los Angeles (2011) & Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards and Film & Television Music Awards), Tony Rock (Actor/Comedian) and Roshanak Filmswork.

PUBLIC-RELATIONS

IT CONSULTANT Summary Over Seven years of Software Application Development, Application Support, Testing and Implementation experience with Web based and N-tier Architectures involving all stages of Software Development Life Cycle (SDLC). Experience in developing Web applications in . SDLC) including requirements, logical and physical architecture modeling, design, development, implementation, and support. Ability to work in a fast paced, collaborative environment and handle multiple concurrent projects. Collaborate with partners to understand high-level conceptual flow and develop prototypes to review with business partners. Functional Domain experience involves HealthCare, Life Sciences and Transportation. Moved to Application Support team and leading an offshore team in Triaging production related issues since six months Experience in using Fiddler in Post Production Release Validation for monitoring Web Traffic Hands on experience in decompiling the code from the DLL's by using dot peek tool Achieved "Masters degree in Computer Sciences" from University of IL, Springfield Highlights NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework and LINQ Expertise skills in CSS, Java Script, Themes & Skins, User controls, Custom Controls and intrinsic state management functionality in ASP.Net. Experience in Object Oriented Analysis & Design (OOAD) concepts including Inheritance, Polymorphism & Abstraction. Expert skills in ASP.NET Web Forms, State Management, Caching features, and Securing ASP.NET Web applications. Technologies ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC Languages C#.NET, XML, HTML, JavaScript, Core Java, T-SQL Database Access Methods ADO.Net, ODBC Databases MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g Servers IIS 7 & 7.5 Web Programming ASP.NET, Java Script, HTML, CSS, AJAX, JQuery Version Control Tools Team Foundation Server , IBM Rational Team Concert, GitHub Reporting Tools SSRS, Crystal Reports and Business Objects IDE Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 Operating Systems Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS Domain Skills HealthCare, Life Sciences, Transportation Third Party Tools Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager Experience IT CONSULTANT July 2014 to May 2016 Company Name － City , State Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions in the areas of Radiology, Radiation Therapy, Cardiology, Lab Management, Oncology, Pain Management and Sleep Management. Document Generation Services is a platform comprised of over 30 products that range from UI, Web Services, Windows Services, and Database Systems. The day to day maintenance for this platforms entrails building new database scripts, creating new web services, implementing new customers onto the platform, and enhancing existing products. The platform is currently utilized by 50+ customers and generated over 12 million documents per year Responsibilities: Develops core line of business application software Works directly with internal consumers to identify requirements for software development Works as a .NET developer to develop updated code for core internal services Works as a SQL developer to update internal business logic Developed grade level reading enhancements to internal web portals (using Flesch-Kincaid Algorithm) Developed plugins for core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery. Primary developer for internal implementations and enhancements Maintains production stability Monitors production services & servers Works on high priority Bug fixes in Production Participates in production software releases Actively involved in projects to migrate business logic away from database to a web service layer Participated in daily Sprint meetings with Scrum Master. Recently moved to Application Support Team which is responsible in dealing all kinds of Production issues from all applications in the organization and performing Root cause Analysis & fixing the bugs as per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor. IT Consultant January 2010 to April 2013 Company Name － City , State Project: COMET Description: Landauer Inc. is the world leader in personnel radiation monitoring with a third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL). Landauer is the leading provider of analytical services to determine personnel exposure to occupational and environmental radiation hazards in the workplace and home. Comet is an Agresso (ERP) application which is been developed to automate the manual process of Order Entry, Customer Service, Sales, Finance and Laboratory. Responsibilities: Developed and support above applications in AJAX, C#, JQuery and ASP.net. Developed web applications Oracle and SQL Server as Data servers. Developed the web application and all of its components using N-Tier architecture. Separated logic for Presentation, Business and Data access tiers to accomplish n-tier. Created complicated web interfaces to facilitate creation of reports. Created a RESTFUL WCF Service to communicate from .NET front end application to .net service deployed in IIS. Proficient in Configuration Management, setting up company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) and IBM Rational Team Concert. Implemented Data access layer using Entity Framework Database First Technology. Implemented Client Side scripting using JQuery. Created and consumed WCF Services for Business Logic. Wrote C# classes to generate excel and PDF reports. Heavily used Ajax and Ajax controls in several projects. Used Generics in C# to accomplish complicated business logic. Used both Client and Server side session management as a part of the project. Used Caching to display huge data on the web user interface. Created classes and core modules in C# for implementing business layer. Created Database Schema and Objects in SQL Server 2008 R2. Created SSIS packages for data transformation for data staging. Used CSS/Themes and Master pages to maintain styling throughout the application. Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework. Software Engineer August 2008 to November 2010 Company Name － City , State CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation's leading transportation suppliers. The company's rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers. Overall, the CSX Transportation network encompasses about 21,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec. Our transportation network serves some of the largest population centers in the nation. Nearly two-thirds of Americans live within CSX's service territory. Responsibilities: Actively participated in gathering requirements, design, and implementation. Designed and developed web forms using ASP.NET and C#.NET. Worked on Visual Source Safe for Version controls. Extensively worked on HTML, DHTML, CSS and Java Script for web forms designing and validations. Worked on Validation Controls, User Controls, Custom Controls for code reusability, and Web Server controls. Used AJAX, XAML for providing rich UI. Designed and developed the database using SQL Server 2005 and wrote SQL Queries, Stored Procedures, Indexes, Triggers and Cursors. Used ADO.NET and its Objects to communicate the SQL Server 2005 database and to access data and worked with SSIS. SSIS was used for creating packages and automating them using SQL scheduler. These packages are used to move data from and into SQL Server from various sources (like Excel & MS Access database) on a scheduled basis. Wrote Web Services using SOAP in the appropriate scenarios to communicate with other applications. Created program to Export and Import Datasets to XML file. Implemented Web Applications like Caching Services to boost performance and Security Services to identify users and prevent unauthorized access. Used Global. Sax files to handle Global Events which are fired for different reasons. Performed Unit Testing for ensuring the reliability of the application development. Involved in generating management reports on overall status of module using SSRS. Deployment of the project and the reports are done on the Testing and production servers. Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel, SSIS, Web Services, SOAP, VSS, Crystal Reports and SSRS. Education Master of Science : Computer Science , 2014 University of Illinois － City , State , USA Computer Science Bachelor of Science : Computer Science and Engineering , 2008 Jawaharlal Nehru Technological University － City , State , India Computer Science and Engineering Accomplishments Experience in .NET security features such as Windows-based & Web-based Authentication, Authorizing users and roles. Coded and designed User Controls and Custom Controls and implemented input validation using .NET input Validation Controls. Designed and documented REST APIs, including JSON data formats and API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) & Microsoft GitHub Worked extensively on various ADO.NET objects to interact with databases such as SQL Connection Object, SQL Command Object, Data Reader, Dataset and Data Adapter. Expert skills in database design and development, for creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures and Functions using T-SQL in SQL Server 2005/2008/2014 & Oracle. Successfully followed Test Driven Development (TDD)/ Agile Methodologies. Source Code Management, Code & Application Documentation, User Guide and Training manuals preparation experience. Developed system that automates posting of clearing firm financial data to general ledger using Angular JS, SQL Server, HTML Experience in configuration and setup of IIS Application Servers. Involvement in all stages of System development lifecycle (. Skills .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client and Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis & Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle and SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server Additional Information Visa Status: Having a stamped H-1B Visa

CONSULTANT

REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media

BPO

TEACHER Summary My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team. As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success: * Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials. It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view. In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally. Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success. Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools. Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner. Experience Company Name August 2015 to Current Teacher City , State Implemented diverse approaches to ensure understanding of course material and overall academic success. Analyzed student learning and plan and administer a variety of appropriate assessments. Ensured effective and positive parent communication. Participate in on-going planning development and evaluation of curriculum. Use a variety of instructional strategies to provide equity and excellence to students of all ability levels. Work cooperatively with other teachers in developing and sharing curriculum strategies. Company Name August 2010 to May 2015 Teacher City , State 4th grade Math, ELA). Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education. Worked with other teachers and administrators to evaluate and revise elementary school programs. Encouraged students with special academic interests to fully pursue those subjects. Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities. Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science. Company Name August 2007 to July 2010 Teacher City , State Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Monitored students' educational progress with individual charts and files. Nurtured a supportive learning environment that was often used as a model for other classrooms. Company Name May 2008 to September 2008 Teacher Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment. Developed and taught a curriculum to improve students' conversational abilities. Improved instruction methods by using a variety of assessment tools and strategies. Education and Training Grambling State University 2010 City , State , USA Elementary Education (1-5) Louisiana Tech University 2007 Bachelor of Arts : History Music Education City , State , USA History Music Education Interests AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Personal Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Additional Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Skills academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting

TEACHER

MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 CompanyName – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options Education Some College (No Degree) : Marketing/Accounting Louisiana State University - City , State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School & Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 Company Name – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options

ADVOCATE

CENTER SALES Summary Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.  Highlights Leadership skills  Team management Meticulous attention to detail and superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused on customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Process and Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales , 11/2016 to Current Company Name － City , State Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.  Field an average of 5 0 customer service calls per day. Recommend and help customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Confirm that appropriate changes were made to resolve customers' problems with reservations.  Inform customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day. Track down sources of special products and services to meet customers' special needs. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.  Completed documentation for product and service sales. Update database with customer and sales information. Establish new customer accounts. Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Excelled in exceeding daily goals. Achieved high sales percentage with consultative, value-focused customer service approach. Compute accurate sales prices for rental and purchase transactions. Express appreciation and invite customers to return to the store.  Develop  a relationship with  new customer prospects or referrals. Regularly seek out opportunities to up sell and add on additional merchandise. Communicate all merchandise needs or issues to appropriate supervisors. Generate leads for new sales through telephone contact with customers. Manager on Duty/ Team Lead , 03/2011 to 09/2012 Company Name － City , State   Developed effective relationships with all call center departments through clear communication.  Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.​ Receptionist/ Office Clerk , 07/2007 to 09/2008 Company Name － City , State   Planned travel arrangements for 15-20  staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.   Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.   Receptionist , 10/2004 to 08/2005 Company Name － City , State Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Posted open positions on company and social media websites. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Planned meetings and prepared conference rooms. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Payoff Specialist , 12/2001 to 06/2003 Company Name － City , State Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed. When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done. child care provider/ manager , 06/1998 to 11/2001 Company Name － City , State I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day. Education High School Diploma : general , 2000 John F Hodge High － City , State , USA Coursework in Marketing, Business Management and Communications.  Member of  Debate and Speech Clubs.  Student government representative.  Data Entry Office Assistant Certificate.  Languages Fluent English reading and writing Technical Skills and Qualifications Microsoft Word, Excel, Power Point, Outlook

SALES

SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist with over 20 years  experience in a fast-paced, team-based environment high call volume environments. Skills account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting Strong customer service orientation Problem solver Committed to team success MS Office Skills Self-motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Education GED apollo-resume.co : 1996 Mesa Community College - GED : 1996 Mesa Community College - City

ADVOCATE

ENGINEERING ASSISTANT Career Focus My full name is Kailie Marie Mahea'lani Graciidis. I am an ambitious 20 year old and also a part-time student at Bellevue College. I have a desire to work in the ocean one day and to also manage my own online company, but have yet to choose the right major(s) towards those goals. Summary of Skills Ability to make decisions and solve problems Ability to work in a team structure Attention to detail Balanced Computer proficient Dependable Determined Educated Fast learner Flexible Friendly Hardworking Honest Issue resolution Interpersonal skills Kind Outgoing Quick on my feet & with my hands Reliable Strong verbal communication Time management Very organized & energetic Computer proficient Experience 06/2012 to 06/2013 Engineering assistant Company Name － City , State At Stanbury Electrical Engineering, we built and repaired chargers for forklifts. Every two weeks, new shipments came in with new and old chargers that we were to repair and put together before the next shipment came in. Below are some details on my position at Stanbury Electrical Engineering. Typed and organized the binders stating everything there is to know about the chargers for meetings with potential buyers. Patiently and carefully put the "stickers" together through the sticker process. Stickers" meaning the logo for the chargers. Then, I lined up the stickers once they were completed and gently put it on the charger itself. Rendered technical drawings and electrical systems specifications that exceeded company standards. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes. Continually improved methods and procedures for processes, measurement, documenting work and techniques. 08/2013 to 11/2013 Receptionist Company Name － City , State Receptionist – Took calls, wrote down appointments etc. Cleaned – Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) 06/2014 to 10/2014 Receptionist Company Name － City , State Took calls, wrote down appointments etc. Cleaned - Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) BigFoot Java (24 hours I took on the role as both a normal Barista (4am-10am, 10am-4pm, 4pm-10pm), as well as the Graveyard Barista (10pm-4am). Pulled doubles, triples, and once an accidental 24 hour shift. Made high-quality beverages while also served out Bigfoot merch/food/gum/ and cigarettes. Quickly and efficiently rang up sales Neatly stocked and organized the merchandise -that included the window display. Greeted and talked to every customer, made sure they were happy by the end of their visit. Tried my best to remember each customers drink, so whenever there was a big line, I was able to have their drink ready by the time they made it to the window. Counted all the supplies in the store every day at the beginning of my shift to ensure nothing was missing or miscounted. Took Costco orders when they delivered more food/drink supplies. Covered emergency-shifts when someone was unable to make it in the stand that day. Trained new Baristas if needed. 01/2015 to 06/2015 Company Name I was their daytime nanny and date night nanny. Still, if it works with my schedule and they need an emergency nanny, I'll be there for them. Started at either 7am or 10am, ended at either 7pm or later if they had a date night. They have two little boys. Ryan (age 2) and Nathan (age 5) On the way to work for Kelly, she would drop off Nathan at pre-school. I would watch/care for Ryan until 11:30, then I got him ready to get in the car to go pick up big brother from school on Bellevue way. When we got back from picking up Nathan, I would feed them lunch. Made them dinner. Made sure they had good hygiene. They weren't allowed much screen time (television or online games, etc.) so we mostly did critical thinking activities such as reading and writing and art. Played active games, took them to parks in Seattle, North Bend, Bellevue, and Issaquah. Put the boys to sleep at night. Watched over their house & fed their cat when they went on long vacations. Cleaned up their house every visit. Education and Coursework 2014 High School Diploma Mount Si High School － City , State Bellevue College - Eastgate Bellevue, WA Current Freshman Skills art, Attention to detail, Interpersonal skills, critical thinking, Dependable, Electrical Engineering, electrical systems, forklifts, Java, logo, machinery, meetings, windows, window, works, next, pick, processes, protocols, quality, quality assurance, Quick, Fast learner, reading, safety, sales, television, Time management

ENGINEERING

PROGRAM MANAGER Highlights Microsoft Outlook and Office Suite Salesforce Electronic health records SurveyMonkey 3 Health Portal Client Configuration Center (C ) Various Social Media Platforms Various Reporting & Data Collection Software WebEx Piktochart Prezi Adobe Acrobat Pro PeopleSoft WordPress Weebly Marissa A. Kalkman 3 Accomplishments Level 1 Trainer (CF-L1), CrossFit, Inc. Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School of Coaching (In progress March ­ July 2016) ® Community Involvement & Leadership: Colorado Society for Public H ealth Education, Board of Directors Continuing Education Chair (2015 ­ Current) Public H ealth in the Rockies Conference Planning Committee (2015 ­ Current) Sponsorships and Exhibitors Sub-Committee Continuing Education and Evaluation Sub-Committee. Experience 11/2015 to Current Program Manager Company Name － City , State Manage a $600,000 grant contract to plan, implement and evaluate a tobacco cessation program in a community mental health center serving three counties in the greater Denver area Collaborate with community partners and internal clinical staff to facilitate systems changes for improved tobacco cessation Hire, train and supervise a team of three Tobacco Cessation Coaches Coach consumers who use tobacco and are working toward quitting in one-on-one sessions or group classes Develop a detailed evaluation plan and achieve measureable outcomes in the tobacco cessation program Create and present training on the best practices for tobacco cessation for all clinical staff center-wide. 06/2015 to Current Fitness Coach Company Name － City , State Coach six group classes per week in the following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth / Optum, Telecommute Position in Denver, Colorado (August 2014 ­ November 2015) Health Promotion Program Manager and Total Account Manager Strategic program and relationship manager for seven diverse corporate and public sector clients Design and deliver best practice health promotion programs including marketing and communication strategy, program evaluation, and outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching and online wellness portal Collaborate with internal and external stakeholders to drive success of programs based on the unique needs, resources and goals of each client and best practices for health management Health Promotion subject matter expert in response to requests for proposal and sales presentations Train and supervise a direct report employee Provide leadership to the client team for the State of Kansas employee wellness program. 11/2012 to 08/2014 Program Manager Company Name － City , State Managed the State of Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted and delivered program summary reports and participation metrics on a weekly and monthly basis and presented annual program outcomes Led the client team in program operations, issue resolution, change requests and project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments and surveys Implemented marketing and promotional campaigns using multiple channels including social media Developed continuing education and facilitated training meetings for over 100 Wellness Champion volunteers Presented instructional program training and health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership and wellness at work. 02/2011 to 11/2012 Health Risk Solutions Consultant Company Name － City , State Advised corporate clients in wellness program design and integrated incentive strategy based on the client's unique demographics, culture, industry, health data, claims and condition prevalence Presented the business case for employee health management to key stakeholders within the clients' organizations such as C-suite executives and Benefits/Human Resources teams Managed projects for multiple clients simultaneously including marketing and evaluation of wellness vendors, program implementation, budget planning, process timelines and service coordination Developed presentations to convey best practices, recommendations, data analysis and industry trends Supervisor, mentor and project coordinator for the Health Risk Solutions graduate intern. 08/2009 to 01/2011 Health Education Specialist Company Name － City , State One of six team members to develop and launch the Blueprint for Wellness Map product suite consisting of health education services for employer clients based on behavior change and adult learning theories Built an assessment tool and summary report for organizational culture and environment Researched characteristics and challenges of specific employee segments and developed recommendations for health promotion among these unique groups Analyzed employee biometric data and presented aggregate results and insights to clients. 07/2007 to 05/2009 Graduate Assistant Company Name － City , State Personnel and Programming Management Hired, trained, and supervised 70 student employees and managed payroll and scheduling Established a campus body image awareness campaign, Celebrate EveryBODY, during National Eating Disorder Awareness Week; th the campaign is now an annual event in its 8 year in 2016 Advised the Strength and Conditioning Council and the Body Image Awareness Student Committee Created and implemented the CircuitStrength fitness program and taught group exercise in multiple formats Worked with campus partners to administer the early stages of a faculty and staff wellness initiative. Education May 2009 Master of Science : Applied Health Science, Health Promotion Indiana University － City , State Applied Health Science, Health Promotion 2008 Graduate Assistantship - Fitness and Wellness, IU Campus Recreational Sports (2007 ­ 2009) Fitness and Health Promotion Internship, Lutheran General Hospital in Park Ridge, Illinois May 2007 Bachelor of Arts : Psychology Public Health Education Indiana University － City , State Psychology Public Health Education M aster Certified H ealth Education Specialist (M CH ES), National Commission for Health Education Credentialing (Current) Certified Exercise Physiologist (ACSM EP-C), American College of Sports Medicine (Current) Professional Affiliations Society for Public H ealth Education, Professional Member (Current) Am erican College of Sports M edicine, Alliance Professional Member (Current) International Association for W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition of Employers in Topeka, Kansas (2012 ­ 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 ­ 2013) Junior League of Kansas City, Member and Volunteer (2010 ­ 2012) Graduate Assistant Association, Treasurer (2008 ­ 2009), Scholarship Chair (2007 ­ 2008) Alpha O m icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 ­ 2006) Marissa A. Kalkman 2 Skills Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing and communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique

FITNESS

GM SALES ASSOCIATE Summary Looking for a company to grow with and continue customer relations in the industry I have came to know well and love. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events. Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising. Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success. Skills Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution. Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable and punctual Experience Company Name | City , State Sales Associate 08/2016 - Current Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Sold various products by explaining unique features and educating customers on proper application. Offered product and service consultations and employed upselling techniques. Negotiated and closed deals with minimal oversight. Prepared cash deposits up to $20,000 with zero discrepancies. Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections. Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales. Processed orders through each manufactures website and coordinated product deliveries. Company Name | City , State Equipment Rental Manager 11/2013 - 08/2016 Extended existing customer relationships through extensive communication and tried-and-true marketing strategies. Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations. Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing. Inputted customer data into company system, safeguarding financial and personal information to avoid breaches. Executed relations strategies to foster better customer service and promote positive and engaging environment for all. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Company Name | City , State Parts/Customer Service Sales Representative 01/2010 - 11/2013 Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers. Assisted customers with their maintenance requirements to keep equipment in proper and top performance. Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair. Assisted technicians with any questions on specs or maintenance requirements Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed. Educated customers on service plans, including upgrades. Company Name | City , State Parts Salesman 02/2002 - 08/2010 Operated point of sales and parts lookup computer systems. Opened crates to replenish stocked items in proper aisles. Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe] . Education and Training Conroe High School | City , State High School Diploma 05/1987 Customer Service and Warranty award Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new.

SALES

FINANCE MANAGER Summary Ability to communicate effectively to customers, management and staff. Establish rapport with clients from diverse socio-economic and ethnic backgrounds. Ability to deal with crisis in a calm, professional manner. Highlights Team leadership Accomplished in relationship selling Friendly and cheerful Approachable Proven sales track record Goal-oriented Exceptional time management Adept at closing sales Sales management Experience Finance Manager 01/2013 － 03/2016 Company Name City , State Lasco Ford. As the lead finance manager my responsibilities were numerous. My primary responsibility is to represent the dealership and abide by all the legal and ethical guidelines set forth under Federal Law. I aslo present all available products to 100% of the purchasing customers 100% of the time.I explain all the benefits unique to each available product. I am responsible for gathering all the appropriate documentation required from each lending institution for each individual customer. I ensure all CITs are funded within set guidelines by the dealership. I have build lasting and ethical relationships with my Buyers and Organizational Representatives. I have been professionally trained in Menu Selling by Gerry Gould AAGI. I am also part of additional Finance Manager formats such as Finance Showroom. New Car Sales. Al Serra Buick/GMC. I assisted customers with their New vehicle purchase/Lease with excellent counseling and product knowledge. I maintained a Customer Survey Index CSI of 100% (4.0) in the Buick, Cadillac, Chevrolet and GMC divisions. Along with the 4.0 customer CSI I also was current with all the General Motors training available for the complete GM 2012-2013 product Line-Up. I had complete working knowledge of all General Motors programs needed to maximize customer Rebate offers, as well as the ability to construct deals that maximize profits for the dealership. I was 2nd in the entire dealership for F& I penetration at $1050 per/copy. Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Maintained friendly and professional customer interactions. Assistant Sales Manager/Sales 01/2007 － 01/2009 Company Name City , State LaFontaine Auto Group. I assisted customers with the purchase/lease of a new or pre-owned vehicle, by maintaining the knowledge of the current purchase/lease options offered by the manufacture. I maintained the best product knowledge of the entire product line. I also assisted the New/Used Car Manager with the daily activities of the both departments to include lot and inventory management, deal structure and closing . I held the most certifications of all the sales associates. I completed all courses available from Lead Management, Commercial Vehicle sales, Leaf Vehicle Sales Leader, and all product knowledge training. New/Used Sales Consultant. General RV. I assisted customers with the purchase of the perfect Recreational Vehicle for their family. Extreme product knowledge was required due to a multiple line inventory, and floor plan availability. I was consistently in the top 10 of the sales force with volume and gross production. Assistant Used Car Manager/Sales 01/2000 － 01/2005 Company Name City , State Bill Fox Chevrolet. I assisted customers with their vehicle purchase/lease. Through excellent counseling and product knowledge. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was consistently awarded "The legion of Leaders" award from General Motors for my ongoing excellent CSI marks and product training. Used Car Manager 01/1998 － 01/2000 Company Name City , State Used Car Manager. Expressway Ford. I managed the used car inventory to include; appraisal's, auction purchases and sales, wholesale, deal desking, ongoing sales training, and the daily responsibilities of a Used Car Manager. Under my management gross per unit was improved from less the $800 per copy to more than $2000 per copy. I trained my sales staff though greater knowledge of the sales process and the entire product line, also their income was substantially increased. The implementation of my management processes and procedures was recognized by the Ford Motor Company's Regional Sales Director by his acknowledgment of the dealerships stunning success. General Sales Manager 01/1996 － 01/1998 Company Name City , State I was responsible for the inventory of both locations with a total of approximately 200 units. I also maintained the daily functions of the store such as personnel scheduling, deal desking, finance submissions, advertising in print and media form, floor plan management, and much more. Under my management the owner's were able to open a second location due to the increase in our gross per/unit profit. I also implemented many policy and procedures to enhance the capabilities of the stores performance. Sales/Assistant Used Car Manager 01/1991 － 01/1996 Company Name City , State New/Used Car Sales Professional/ Assistant Used Car Manager. Albert Chevrolet. I assisted customers with their vehicle purchase/lease needs through excellent counseling and continued knowledge of current rebate availability as well as product knowledge to ensure the customers best selection of a vehicle. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was awarded "The Legion of Leaders" from General Motors for volume sales, high customer satisfaction, and completion of all General Motors product knowledge training and sales training material. Munitions Systems Specialist 01/1985 － 01/1988 Company Name City , State Munition Systems Specialist: I assembled, disassembled and maintained non-nuclear tactical weaponry. Education Medical Engineering / Business Management 2 yrs. Baker College Professional Meetings * AAGI Finance Management Course * Several motivational skill building seminars and Work-shops. : City , State Interests Legion of Leaders, Nissan Certified, United States Air Force * Honorable discharge from the United States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Additional Information Honors & Activities * Legion of Leaders, Nissan Certified, United States Air Force * Honorablele discharge from theUnited States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Skills advertising, benefits, Business Management 2, closing, Consultant, counseling, customer relations, customer satisfaction, documentation, Finance, floor plan, forth, GMC, inventory management, inventory, Law, legal, Director, Meetings, 2000, personnel, problem solving, processes, purchasing, Selling, Sales, sales training, scheduling, seminars, phone skills, unique, Work-shops

FINANCE

TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.  Successfully decreased staff turnover by 10 % in 5 months, by increasing moral.  Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.  Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of Work Breakdown Structure (WBS). Completed plan Change Requests to add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their projects, particularly Schedule, Performance, Actual data and resulting variances. Created Work Release Authorizations (WRAs) for baseline changes and new activities. Created Interdivisional Work Authorizations (IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central engineering, including review of variance explanations, forecasts, and performance/data updates. Supported the quarterly manpower planning process by updating forecast project hours with CAM input and/or proposal hours in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed  SAP, Business Warehouse, and Winsight  to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS

BPO

DIGITAL PRODUCER Summary Personable Project Manager  successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Highlights Budgeting and forecasting Process improvement Contract management Relationship building Microsoft Office Suite expert Project development and lifecycle Superb time management skills Detail-oriented Sound judgment Organized and efficient Proficient in Adobe Creative Suite Decisive problem solver Exceptional multi-tasker Deadline-driven Special events planning Experience 08/2015 to Current Digital Producer Company Name － City , State Managed a project budget of $300,000. Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes. Monitored team progress and enforced deadlines for up to four projects at once. Defined project deliverables and monitored status of tasks. 10/2014 to 08/2015 Producer Company Name － City , State Managed all event logistics from conception to completion Ensured program objectives and strategies are met and all events are produced to the highest quality Maintained and expanded vendor relationships and negotiated contracts, pricing and services Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs Managed budgets with integrity and transparency at all times 02/2013 to 10/2014 Associate Producer Company Name － City , State Managed and executed smaller scale events with 2-3 staff. Served as a liaison between vendors, staff and clients regarding event details. Provided production support on-site during events. Anticipated project needs to meet deadlines. 09/2011 to 02/2013 Production Coordinator Company Name － City , State Researched and gathered information in planning phase for the execution of events. Coordinated and attended site visits. Tracked invoices and created check requests. 06/2011 to 09/2011 Production Intern Company Name － City , State Education May 2011 Bachelor of Science : Business Administration and Computer Information Systems Lewis University － City , State Business Administration and Computer Information Systems Skills Project Management Tools: Workamajig, Basecamp, DoneDone Desktop Publishing Software: Photoshop, Illustrator, HTML

DIGITAL-MEDIA