Datasets:

Manirathinam21

/

Resume_classification

like 0

SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities.  Professional Highlights Business Management  Cash Flow Conversation Certified  Treasury Management Business Banking Training Account Manager  Business Finance CCM Training Principals of Banking Laws of Banking Operations Management  Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products. I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro- cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals. Assessing and using my creativity to provide credit solutions to bank clients. Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch. Responsible for loan performance within the branch pertaining to growth and profitability. I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties   Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.   Responsible for analyzing market conditions, trends and related factors for services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County. Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies. Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs. Working with retail and business clients to develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing. Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12% Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010 - Howard County Advisory Board - Board Member 2010 - Certified Business Women's Network - Women Business Advocate 2010 - Howard County Chamber of Commerce 2010 - Montgomery County Chamber of Commerce 2012 - Ambassador Junior Achievement Program 2008 - The Ray Lewis Foundation - Finance Chairperson 2003 - Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard. 

BANKING

SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth strategy (retail and commercial); operations; business development; and sales and marketing, all with an entrepreneurial spirit. A macro-level thinker with a proven track record for structuring and negotiating sound, credit-worthy business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning

BANKING

NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School - City , State 2 Years Completed, Murray State College Tishomingo, OK

FITNESS

INSTRUCTIONAL DESIGNER Summary Tamantha Uebele is a Home Health Clinical Analyst and Instructional Designer with over 28 years' experience in home health and hospice and the Epic Home Health application for 5 years. During an enterprise install for ProHealth Care, Tamantha served as Business Analyst, Principal Trainer, and Application Coordinator during an end-to-end implementation and system updates post go-live. She was into the build phase of a system upgrade when she went into consulting. As analyst consultant for Providence Health & Services, she led a Community Connect Home Health implementation project involving discovery, validation, workflow design, build, and testing. At Northwest Community Hospital, she served as build analyst on the Home Health team where her experience involved validation, workflow design, build, testing, and clinical break-out sessions. At Lahey Health, Tamantha was Instructional Designer leading their Home Health agency's training environment build, materials build, and classroom instruction for an integrated implementation. She continued with go-live support, Nova review and testing with system updates. Tamantha possesses expertise in designing, building, implementing, and supporting the Home Health and Hospice application as well as other applications used for Home Health's module to run successfully (ADT & Cadence.) She has experience in an array of Epic functionality, including Facility, Profile, & Department Settings, Contact & Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User & Provider build, security templates and settings, Cadence Templates, Smart Tools, Care Plan build, and the technical needs of Remote Client. Qualifications Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice) Epic Principal Trainer/Instructional Designer for Home Health Clinical (TED 2010) Highlights Consultant experience: Lead in Home Health Implementation with responsibilities including: workflow analysis, recommendations, redesign, presentations, and team member duties Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building & testing, and training 28 years of experience in the Home Health and Hospice Full project experience: planning, validation, build, testing, go-live, maintenance, and optimization Knowledge & Experience with every version of Home Health since 2009 including 2015 releases Knowledge of Home Care and Hospice regulations including OASIS, Physicians' Orders, Care Plans, and Plans of Care Equally qualified as Analyst & Instructional Designer Epic Specific Experience and Expertise Application Coordinator/Analyst Specifics System analysis, build, testing, and system optimization with all versions: 2009, 2010, 2012, 2014, and new releases for 2015 Workflow analysis, development, redesign, and validation Build, maintenance of, and other experience: (but not limited to): Facility settings (EAF), Profile settings (LPR), Department settings (DEP) Contact & Visit Types (LCT & PRC) Reporting Workbench Reports (LRP) Build and layout of forms and form groups including Custom Form Build (LFG) InBasket Classes, Pools, messages, and routing Verbal Order build (LVO) User & Provider build (EMP & SER) Linked Templates, Sub-Templates, security points, and security classes (ECL) Cadence Templates: editing, patterns, exceptions, defaults, & blocks Documentation build (reports, Flow-Sheets, Care Planning, problems, and Interventions) Management & maintenance of the Home Health Databases Integrated workflows between Home Care, Home Hospice, & Inpatient Hospice Facility Integrated workflows between intake, scheduling, clinical documentation, HIM, quality, and billing Security Team Application Lead Data Courier/Migration Team Application Lead Change control and communications Application Lead Business Continuity Access (BCA)/Downtime Application Lead Provided end-user support for all clinical and office users Understanding of Epic's Community Lead structure involving several regions/instances Epic Training & Curriculum Development Development of all Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, and Competency checklists. Train-the-Trainers: Credentialed Trainer and Super-users Classroom instruction for end-users for all non-clinical courses Development of Quick Start Guides and Tip Sheets Training Environment build and Master Patient build for all Home Health courses Maintenance of the Home Health databases Learning Homes Dashboard Work Experience Instructional Designer Feb 2015 to Current Company Name - City , State Clinical Instructional Designer for Home Health during a Wave 2 implementation User, provider, and patient build for the MST training environment Created and update training materials: PowerPoint presentations, Quick Start Guides, exercise books, and Tip Sheets Classroom instruction for various types of classes: clinical, intake, scheduling, quality, and orders Classroom planning including course content, course structure, and class scheduling Build and maintenance of Learning Homes Dashboard Contract Analyst Mar 2014 to May 2014 Company Name - City , State *Contract ended early due to customer's decision to postpone Home Health implementation Analysis, re-engineering, and mapping of current and future workflows with Epic 2014 Version Discovery and validation with analyst team and Subject Matter Experts (SME) New record build and edits for: security, SER's and EMP's, facility structure settings, visit types, contact types, Smart Forms, and other Epic records. Project tracking on multiple tracking tools Led several Care Plan break-out build sessions with clinical SME's Member of several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier Database manipulation and management for Home Health databases Assisted Instructional Designer with 2014 training tools. Consultant Analyst Jan 2013 to Dec 2013 Company Name - City , State Lead analyst for new Community Connect Home Health implementation Data Validation/Workflow analysis of both existing agency and implementing agency Redesign of several workflows and build recommendations needed for agency differences Analysis, build, design, testing, and change control Led several presentations and data gathering sessions involving multi-state regulations and workflows. Led Nursing Care Plan break-out multi-state build sessions Application Coordinator/Analyst & Principal Trainer Jul 2010 to Jan 2013 Company Name - City , State Implementing Home Health, Home Hospice, and a Hospice facility through a successful EMR implementation Analysis, build, documentation, testing, migrating, and updating databases Clinical readiness lead: analysis of current workflows and processes to post go-live modification Managed system upgrades and maintenance of Home Health as well as the Home Health laptop databases required for the Remote Client software (Epic's Home Health module) Initial prep work and build for 2012 version upgrade Principal Trainer for Home Health Implementation: Environment build, Training materials build, management of tools & databases, classroom training Administrative Assistant Jul 2009 to Jul 2010 Company Name - City , State Designed a reporting tool to display clinician productivity to management; proving to lead to increased productivity Created and maintained a department Website linking communication, training, and materials Revised the department's orientation process, including organization, processes, work-flows, materials, and presentation Orientation to new staff members on Meditech & PtCT software Scheduler/Home Health Aide Apr 1991 to Jul 2009 Company Name - City , State Assisted with three scheduling conversions from paper to electronic, and two additional conversions as software changed Patient Care Education Associate of Arts , Information Technology 2010 University of Phoenix

DESIGNER

ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence  Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin)  Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection  Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop  ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057

PUBLIC-RELATIONS

HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision and training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm under pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational and Staff Reorg Oct 2006 to Apr 2007 Company Name － City , State Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist. Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move. Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises. Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews. Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance. Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module. Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality. Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager. Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation. Reported all employee payroll to Paychex. All other checks were cut by me. Operated in MS Office, MS Project, and Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 to Oct 2006 Company Name － City , State Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending. Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states. Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team. Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project. Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings. Reconciled general ledger lines to create monthly variance reports for the SVP. Assisted compliance questions from fulfillment field reps regarding business unit procedures. Monitored the monthly budget and established new procedures, controls, and tools concerning it. Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams. Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed. Used strong communication skills and developed solid relationships with all teams. Operated in MS Office, MS Project, Powerpoint, and Visio daily. Healthcare Administrator/Operations and Office Reorg Jun 2003 to Jan 2004 Company Name － City , State Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist. Managed all aspects of payroll, including creating a new system of accountability. Responsible for several large projects that ultimately brought in an additional $30,000/month. Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs. Maintained all doctors files, recredentialing, CME hours, and hospital affiliations. Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income. Identified ways to lower costs and increase efficiency of all services provided. Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 to Mar 2003 Company Name － City , State Supervised a staff of 25 collectors and 25 administrative assistants. Investigated delinquent accounts and provided reasonable solutions for collectors. Created and maintained daily reports for cost efficiency of overall collections and for daily income. Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%. Responsible for all things related to human resources and restructured personnel as needed. Departed once the reorg was stable and successfully completed. Logistics Supervisor Mar 2002 to Dec 2002 Company Name － City , State Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18. Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics. Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error. Participated in a great deal of problem solving and troubleshooting. Departed once my contract was successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 to Jan 2002 Company Name － City , State Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants. Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services. Sought resources for obtaining data applicable to Newborn Careline Dept. objectives. Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations. Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily. Maintained all backup for databases, as well as installations. Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications. Departed due to corporate restructuring, resulting in the loss of over 1000 employees. Statistics Coordinator Jul 1999 to Mar 2000 Company Name － City , State Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department. Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis. Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers. Responsible for all payments/invoices and delegated postings to appropriate A/R reps. Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities. Electronically released all available medicines for billing and collection reps daily. Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it. Education Bachelor of Arts , Psychology University of Southern California － City , State Graduated Magna Cum Laude Associate of Arts , Social Sciences Long Beach City College － City , State Graduated With Honours Skills Reorganization Procedural Evaluations Ability to collect/analyze/report data Can easily work as a team or independently Great ability to lower costs/increase efficiency MS Project, MS Office, all Windows OS, all Mac OS, Visio Advanced coding in fbml, css, html Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB

HEALTHCARE

CONTACT CENTER SPECIALIST Summary Accomplished and dedicated Customer Service and Administrative professional with over 10 years' experience in the non-profit, finance and healthcare fields. Proven track record of building rapport and establishing lasting relationships with clients and patients. Reliable, trustworthy and driven, with strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer at the GW Medical Faculty Associates status many times in the areas of call volume, attendance and punctuality, call answering time and personal accommodations from patients and clients.  ​ Exceeded the National Automobile Dealers Association incoming rollover goals by increasing company's assets in rollovers by 55%.   Experience 12/2015 to 12/2016 Contact Center Specialist Company Name － City , State Provided stellar customer service in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department. Answered high-volume patient and provider calls (average 90 - 160 calls daily) in a proficient and exemplary manner. Processed requests submitted by clinical staff and team members in all applicable systems. Reviewed chart documents thoroughly and accurately to determine needs of patients.  Managed calls in an organized manner, including trouble shooting issues and actively problem solving. Successfully tested the implementation of guided scheduling for the Department of Medicine Specialties.  Assisted with management with various projects as assigned.  05/2011 to 11/2013 Plan Information Call Center Manager Company Name － City , State Managed day-to-day operations of Call Center including training staff, management of daily tasks and special projects and department scheduling. Promoted client retention through exemplary customer service skills including onboarding new and conversion clients as well as serving as point of contact for existing clients. Supported and provided superior service to high volume call center via phones, e-mails and faxes as a receiver and caller; vectoring of incoming calls to receive more sensitive and complicated client issues. Provided telephone and web-based client training for plan administrators on new policies, procedures, and regulations. Assisted the Plan Information and Senior Specialists with more difficult phone call inquiries; responsible for training new Plan Information and Senior Specialists. Proactively managed incoming rollovers into NADART from the first lead to successful acquisition of assets. Other positions held within association: Senior Plan Information Specialist and Compliance Analyst 11/2006 to 05/2011 Plan Administration Specialist Company Name － City , State Administered all aspects of NADART plans including preparing, verifying and posting employee and employer contributions, earnings and fees. Communicated effectively with Plan Administrators to train on daily processing activities. Assist with all inquiries by Plan Administrators over the phone and respond to all written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers and evaluate and process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used a comprehensive understanding of company policies, procedures, and operations in order to perform a variety of administrative duties. Education September 2017 A.S. Degree : Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership and Success, Sigma Alpha Pi April 2017 Currently working toward an Career Certificate in Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers

AUTOMOBILE

CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly.

ADVOCATE

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

CONSTRUCTION

MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 to Current Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic / Aircraft Technician April 2014 to October 2014 Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft. Aviation Technician September 2010 to September 2013 Company Name － City , State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance Sales Associate September 2008 to August 2010 Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Education and Training BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018 Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014 AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 to January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports. Certifications Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present FCC Elements 1, 3, & 8 March 2011 to Present FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ and Conversational in Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine

AVIATION

CONSTRUCTION DEVELOPMENT CONSULTANT Summary Diverse Experience: Planning & Development, Construction, Project Development with technical experience using AutoCAD & GIS Systems. Background & Qualifications are ten years of college credits combined with 15 years of work experience. Experience 07/2016 to 10/2016 Construction Development Consultant Company Name － City , State Provided professional guidance in constructing government housing in rural regions of South Africa, including developing, implementing and administering methods of obtaining materials and costs, improved methods in regards to labor tasks in building structures using primarily cement/ mortar. Utilized management experience garnered from past work in the United States that differed from long used methods in South Africa. Created maps, task lists, materials list, network contact logs, including vital daily interaction/ communication with foreman and laborers alike. 03/2012 to 07/2016 Assistant General Manager Company Name － City , State Administrate daily operations through effective leadership which includes making vital decisions allowing company to expand into new markets. Inform Board of Directors of the progress and potential road blocks that may hinder progress and provided recommendations that may ensure revenue growth. Value the importance of networking with emphasis on enterprise to enterprise development. 06/2009 to 03/2012 Director of Planning & Development Company Name － City , State Coordinate projects with Tribal Council, providing detail information including project status reports. Introduce to Tribal Council a different perspective in community development with statistics revealing impacts to community & probable funding source(s). Primary focuses within the planning realm are; new housing development, land-use process, facilities, business districts, municipalities & environmental impacts. 01/2009 to 05/2009 Manager of Operations Company Name － City , State Managed the functionality of five distinct community service programs, including the directors and staff of each individual department; much of the responsibility was to fulfill the needs and concerns of the entire community and to do so in an expedient and professional manner. 06/2007 to 09/2008 Manager of Data Engineering Company Name － City , State Managed technical staff; converted paper maps to digital formats targeting uranium deposits. Organized existing maps and developed exploration maps, ore-reserve maps and regional location maps for the planning and extraction of uranium. Uranium Resources Inc. is in operation to provide alternative energy for future power plants throughout the United States. 06/2006 to 05/2007 Office Engineer Company Name － City , State Served as an assistant to the project manager and performed periodic inspections of the construction being performed on a large earth substance dam near Durango, Colorado. Assisted engineers and office managers with the company's multi-million dollar pay estimates on a monthly basis. Developed high-quality 3-D structural lift drawings using AutoCAD software and worked closely with Bureau of Reclamation's concrete specifications and design being used to construct a large earthen dam. 06/2003 to 03/2006 Natural Resource Planner/ AutoCAD Technician Company Name － City , State Established a new work station utilizing AutoCAD & ArcView software programs for the Ute Mountain Ute Tribe's Planning Department, this allowed for better mapping system for community development purposes. Produced and compiled a comprehensive ten-year natural resource plan. Examined annual reports and provided recommendations for fifty-three departments. Reviewed project specifications and offered insight for possible changes effecting community development. Oversaw department needs assessments in relation to departmental goals and objectives for fifty-three departments. Education and Training Master's : Business Management Colorado Tech University Business Management 2002 Bachelor of Science : Geography Business Information Systems Utah State University － City , State Geography Business Information Systems 1997 Associate of Science : General Studies College of Eastern Utah － State General Studies 1993 Associate of Applied Science : Computer Aided Drafting ITT Technical Institute － City , State Computer Aided Drafting Certifications Business Management Scheduling Development OSHA & CPR Certified Tribal Government Human Resources Native to Native Networking Project Management Business Networking Employee Relations Hiring and Retention Administration Business to Government Liaison Development Consulting Community Planning Business Development International Business Skills ArcView, AutoCAD, Business Development, Business Management, Consulting, Council, CPR Certified, Employee Relations, Government, Hiring, Human Resources, International Business, leadership, materials, office, natural, enterprise, network, Networking, progress, Project Management, quality 3, Scheduling, statistics, annual reports

CONSTRUCTION

SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization. Skills Business operations expertise Inventory control and record keeping Trained in performance and wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014 to Current Company Name – City , State The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa. Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq. feet of banquet and meeting space, 3 kitchens, and a skyline wedding venue. Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards. Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept. Direct and coordinate all administrative duties and purchasing for the Culinary Department. Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department. Custom created all menus and directed themed events for top ranking accounts and clientele. Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures. Strongly improved in house food production, and improving labor productivity below budget. Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department. Executive Chef 04/2012 to 02/2014 Company Name – City , State The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue. Directly Responsible for all culinary and banquets operations with over 40,000 sq. feet of meeting space. Leading and managing a team of 30 employees including a supervisory/management team of 5 people. All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage Department. i.e. food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc). Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation. Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall. Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program. Training & Development with direct F&B Management Training team. Achieved food cost and labor cost under budget and maintained excellent health inspection scores. Executive Sous Chef 08/2010 to 04/2012 Company Name – City , State The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa. Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq. feet of meeting space including an 11,000 sq foot ballroom. 35 employees including a supervisory/management team of 5 people. Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department. Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures. Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department. Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007 to 08/2010 Company Name – City , State The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq. foot of meeting space with a 12,000sq. feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting. Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group. Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership. Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations. Directly responsible for over 50 employees (Including the Leadership). Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG. Banquet Chef Winery Chef 03/2006 to 10/2007 Company Name – City , State The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa. The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues. Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and overseeing 6 F&B outlets. Manager in charge in the absence of the Executive Chef. Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs. Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities. Promoted to Winery Chef in 2007. Education Bachelors Degree : Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques 1 1998 RIVB Culinary Institute - City Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques Business Administration 1 1992 Mavo College - City Business Administration Certifications Serv-Safe Manager Certified Certified in Managing a multi-cultural diverse workforce   Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory

CHEF

TEACHER Summary Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience. Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges. Teacher with experience identifying children's individual and collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting and Implementation Achievements Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP) Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students . Professional Experience Teacher 01/2004 to Current Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Plan, implement, and evaluate structured educational programs. Completes report cards and 30 Day Educational reviews for each student. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Prepares and implements student IEP treatment plans. Teacher Assistant 03/2001 to 12/2003 Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Assists in the preparation/implementation of IEP goals. Residential Counselor 11/2001 to 02/2002 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Office Manager 10/1999 to 11/2001 Company Name City , State Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties. Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment. Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records. Therapeutic Recreational Counselor 04/1998 to 11/2001 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Administrative Assistant 10/1997 to 10/1999 Company Name City , State Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare. Student tracking: class schedules, renewal of state licenses and updating course information. Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures. Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees. Teller/Bank Representative III 06/1992 to 08/1998 Company Name City , State To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services. Inward Call Activation Representative 01/1997 to 09/1997 Company Name City , State Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager. Therapeutic Support Staff 05/1995 to 01/1997 Company Name City , State To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement. This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies. This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques. Head Teacher 11/1994 to 05/1995 Company Name City , State Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis. Education and Training Master's of Science : Human Resource Management 5 2005 St. Joseph's University City , State Masters in Human Resource Management Bachelor of Science : Social Relations 5 1994 Cheyney University of Pennsylvania City , State BS in Social Relations Certifications PDE Dual Certification for Special Education K-12 and Elementary Education k-6. Community Involvement Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month. As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children. Affiliations member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring

TEACHER

ORGANIZATION DEVELOPMENT CONSULTANT Executive Profile Proven business leader with extensive consulting experience. Award winning Executive Coach with over 15 years of experience as an internal and external Organization Development Consultant. Pragmatic, critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development. Exceptional ability to identify obstacles and implement processes that achieve targeted results. Professional Experience January 2006 to Current Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Consulted with the CA Public Utility Commission (PUC) Executive Director and Senior Team to design and deliver an initiative to engage 800 employees in organization wide culture change. Work included interviewing executive staff, designing and facilitating meetings, coaching executive staff. The cultural shift from hierarchical to participative enabled the PUC to compete in the de-regulated environment. Designed and delivered, with a team of four consultants, an initiative to provide Appreciative Inquiry as an innovative method to improve all aspects of service delivery to county residents. The initiative culminated in a one-day conference for 400 Sacramento County employees in order to practice new skills. Project teams established to lead the implementation of Appreciative Inquiry throughout the organization. Co-authored County of Sacramento, Book of Success. Facilitated, with a team of 40 colleagues, controversial group discussions for NYC Citizen's Budget Commission planning session attended by 600 participants. Issues successfully prioritized which set the stage for Commissioner's use in decision making for upcoming budget. Designed and implemented an innovative 8-week job search training program which increased placement by 20% for training organization. January 2004 to January 2006 Company Name City , State STAFF LIAISON Established the County's first youth center by forging alliances between internal and external stakeholders. Improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching. Transformed governance committee, in jeopardy of losing funding, into a successful operational team that met deadline and was awarded funding. January 2000 to January 2001 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Developed and led the organization's first Corporate Education Department by integrating and aligning four autonomous, underperforming district offices resulting in improved training services to 6,000 person organization. Managers reported transfer of training to staff dramatically improved customer service. Improved delivery of training and increased use of training services throughout the organization by managing staff of 21 training professionals and instituting performance standards, assessment processes and peer coaching. Increased quality of customer service by 45% through coaching cross-functional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork. January 1995 to January 2000 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Coached CEO of bio tech start-up to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team. Developed a culture of involvement and responsibility resulting in FDA deadlines met and IPO successfully secured by consulting to senior leadership team and direct reports. Increased leadership capabilities of Senior Team by coaching and consulting to Executive Team. Team development included improved decision-making, strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members. January 1981 to January 1993 Company Name City , State CO-FOUNDER/VICE PRESIDENT Increased sales from $20,000 to $1.2 million in five years. Managed 15-20 remodeling projects annually for award-winning Design/Build residential remodeling business. Education Professional School of Psychology Certified Executive Coach JFK University State Management - Organizational Change and Leadership Master of Arts Management - Organizational Change and Leadership Ramapo College of New Jersey Sociology Bachelor of Arts Sociology Work History Company Name Skills Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork Additional Information AWARDS & CERTIFICATIONS Received 3 Excellence Awards in recognition of leadership initiative for healthcare executives. Awarded the "Contractor of the Year Award" and the "BIG 50" Award for co-owned company. B/Coach Systems LLC, Coach2 Training Program Professional Affiliations National Organization Development Network (ODN) New Jersey Organizational Development (NJOD) Northern New Jersey American Society for Training & Development (ATD)

AUTOMOBILE

QA / QC MANAGER Summary QA / QC Manager Qualification Highlights Current Certifications Job 21 years' experience in the Oil and Gas Industry, Specializing in Repair/Maintenance and New Construction of Above Ground storage tanks, with 6 years in the QA / QC field. Highlights Microsoft Word, Excel, Weld Pro, Auto-Cad Matt Halderman- 1 Experience 01/2011 to 11/2016 01/2005 to 01/2008 QA / QC Manager Creates, maintains and establishes all WPQ's and WPS's while also training and document control of all NDE. Initiates, oversees and audits Shop and Shop Inspector. Reviews all drawings from the bid phase to procurement. Provides Superintendents with proper NDE training and technical support. Perform completion audits on job closing packages. Write and develop Weld procedures and can sign ASME Level III procedures. Construction Manager Company Name － City , State Responsible for day-to-day operations of construction projects, assembled personnel, equipment and materials for projects. Supervised multiple projects concurrently while providing advice and assisting in the planning of projects awarded for transition from sales to operations. Successful job management of up to as many as 10 Crews/jobs at one time. Customers worked for include. Superintendent / Repair and New Tank Construction Company Name － City , State Responsible for day-to-day operations on the work-site while controlling the short term schedule. Worked closely with Project Managers to maintain quality control and subcontractor coordination responsibilities. Lead Man / Repair and New Tank Construction. Responsible for crew management, QC efforts of the crew, daily and weekly scheduling of the crew. Hang steel/shell plate and structure for new construction and repair. Welder / New Tank Construction / Fitter. Welded for multiple Tank companies. CBI, Tanco, ATV, Bay Tank and Vessel, Cust-O-Fab, Inserv to name a few of the more known companies. Both New Tank and Repair. SMAW, FCAW, GMAW, and SAW. Proficient in the use of a gouge as well. Education AWS Certified CWI (Certificate # 08110741) API Certified TES (Certificate # 32697) API Certified 653 (Certificate # 42276) ASNT Level III (Certificate # 245052) Skills API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder

CONSTRUCTION

TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management.

TEACHER

PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player

ADVOCATE

SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair.

AVIATION

LEAD MAINTENANCE MECHANIC Summary Lead Maintenance Mechanic with 7+ years experience specializing conveyor equipment, sortation systems, Skills Electrical Maintenance skills including AC Motors, sensors, and controls. Mechanical skills focused primarily on the repair and maintaining of conveyor and sortation systems.  Specialized focus in working with Crisplant S2000 series tilt tray sorters. Strong communication both written and verbal. Experience in basic facilities maintenance. Experienced in spare parts inventory, and ordering.  Basic Understanding of Ethernet networks and the TCP/IP protocol stack. Proven track record of on the job skill advancement. Experience Company Name City , State Lead Maintenance Mechanic 06/2016 to Current In addition to previous duties as a Maintenance Mechanic  Supervised a team of four Mechanics. Provided onsite technical guidance, and skill development to maintenance team. Planned and executed the preventative maintenance program on various conveyor systems.  Coordinated with various levels of management across the distribution center with regards to equipment service and availability. Oversaw and performed various facility maintenance duties. Handled all parts purchasing and coordinated with vendors regarding lead times and availability.​ Continued to work hands on with all equipment. Served as primary point of contact for technical issues requiring outside vendor assistance. Served as onsite IT contact for issues regarding connectivity.  Implemented CCTV as an an IP solution, installing and configuring Hikivision servers in an enterprise network.  Developed and implemented equipment preventative maintenance program, primarily utilizing the MS office suite. Maintained data and accountability pertaining to the program. Company Name City , State Maintenance Mechanic 06/2014 to 06/2016 Performed preventative maintenance on mechanical systems, primarily conveyors. Performed Unscheduled, and emergency repairs on mechanical systems. Replaced Gearboxes, reducers, sprockets, chains, and most mechanical drive components. Modified mechanical systems where possible to improve equipment reliability and availability. Including specification of alternative parts, and maintenance methodology. Made basic hardware modifications to control systems, specified replacements for obsolete motor control components.  Performed AC Motor replacement. Performed troubleshooting, replacement, and repair of various motor, and control components including: Photo Electric Switches, Encoders, Tachometers, Inductive Proximity Sensors, Limit Switches, Emergency Stop Hardware, Speed Control (VFD), PC Back Planes, Solenoids, Float Switches, Pressure Switches, Motor Starters, Motor Overloads, Branch Circuit Protection. Worked extensively on Belt Conveyors, Live Rollers.  Specialized in the repair and Maintenance of an S2000 series Crisplant Tilt Tray Sortation System. Installed pallet racking systems per engineering drawings.  Operated with minimal supervision. Company Name City , State Maintenance Technician 06/2013 to 06/2014 Maintained various mechanical systems, primarily conveyors. Maintained various electrical systems, primarily on conveyor systems. Maintained, and repaired industrial battery chargers. Maintained industrial batteries. Performed various facilities maintenance duties as needed. Maintaining high bay lighting, egress lighting, exterior lighting etc. Installed various CCTV components, cabling. Installed Ethernet cabling.   Company Name City , State Maintenance Helper 06/2011 to 06/2013 Assisted mechanics with preventative maintenance on conveyor systems. Assisted mechanics with electrical installations and repairs. Performed basic facilities maintenance. Assisted with the assembly, and repair of warehouse racking systems. Performed maintenance on a fleet industrial batteries.  Company Name City , State Warehouse Associate 01/2010 to 06/2011 Perform general warehouse duties pertaining to open stock. Use of RF handheld scanner. Picking Packing Education and Training H.S 2004 West Deptford High , City , State Lock Out/ Tag Out 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/19/2016 Personal Protective Equipment 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 9/26/2016 Electrical Safety: Training for Unqualified Employees 2016 J. J. Keller & Associates, Inc. , City , State , United States Fall Protection: Workplace Safety 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renew 9/14/2016 Welding Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/16/2015 Machine Guard Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renew 12/15/2015 Technical Skills Experienced in the mechanical and electrical maintenance, and repair of conveyor systems. Specifically experienced in the following products. Buschman Unisort IV Buschman Unisort X Buschman Accuglide, Accuglide Plus Various V-belt Powered Live Roller Conveyors Various Belt on slider bed systems Various Belt on roller systems Stewart-Glappat Extendable Truck Unloaders(Adjust-o-veyor) Crisplant S2000 Tilt Tray Sorters. FKI Logistics Line-Shaft driven Live Rollers.​  Tech King Operations CHAMP Control Systems. Buschman BOSS2 Realtime Controls. Crisplant S2000 Control System.   Heavy focus on troubleshooting carton sortation systems. Both electrical, and mechanical. To a lesser extent network connectivity and server administration. ​ Experience leading a maintenance team across multiple shifts.   Ability to operate most powered industrial equipment, including forklifts, order pickers, aerial work platforms (skyjacks), and boom trucks.   Experienced in the troubleshooting and repair of conveyor motor control systems.   Experienced with the installation and configuration of Variable Frequency Drives.   Functional knowledge of Ethernet networking and the TCP/IP stack.   Reads and understands most types of electrical and mechanical drawings.

APPAREL

ADULT EDUCATION TEACHER Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Project Development Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District. Supervision Supervised team of three staff members.  Credit Recovery Coordinator CHS Professional Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience. Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills. Skills Data management Self-motivated Project management Strong verbal communication Extremely organized Staff development Process implementation Powerful negotiator Team leadership Work History Adult Education Teacher , 08/2016 to Current Company Name – City , State I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas Agriculture/Credit Recovery Teacher , 08/2000 to Current Company Name – City , State Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Agriculture Teacher , 08/1995 to 08/2000 Company Name – City , State Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Education Subject Matter Authorization in Science: Science : 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert , 2005 University Of San Diego - City , State Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education , 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills academic, creativity, Goal Setting, instruction, lesson plans, materials, progress

AGRICULTURE

CONSULTANT Education and Training 2016 MPH, George Washington University Bangladesh Medical College, University of Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry Skill Highlights Microsoft Word, Excel, and Power Point Professional Experience October 2015 to November 2015 Company Name Consultant Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials. January 2002 to May 2003 Company Name Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria. Dr. Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders. Helped provide poor residents of Jalla free medical resources. Dr. Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information. Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh. Dr. Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness. June 1996 to September 2003 Company Name Actively participated in community teaching programs about Eclampsia in rural Bangladesh. Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs. As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh. Dr. Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information. Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh. This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly. Dr. Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits. Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka. Dr. Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested. Physician (Family Medicine), with Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, and follow-up services. Accomplishments Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh. Professional Affiliations American Medical Association, Member (AMA) Registered Physician of Bangladesh Medical and Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written

CONSULTANT

HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States "Managed Care Program" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first "web interview", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops

HR

DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written

DIGITAL-MEDIA

FREELANCE GRAPHIC DESIGNER Highlights Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include: Development of brand identity Layout and copy of promotional materials Copy, editing and proofreading Execution and design of promotional campaigns Print production preparation Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark. Experience Freelance Graphic Designer , 01/2011 to Current Company Name Magazine Layout Design. Brochure Design. Web Design. Web Maintenance. Owner , 01/2004 to Current Company Name Creative design and layout of wedding invitations. Preparation of art files and print specifications for various clients. Creative design of marketing materials for various clients. Website maintenance for various clients. E-mail marketing. Accounts Receivable Manager , 01/1998 to 01/2001 Company Name Responsible for collections of all accounts. Maintained daily cash balance. Event Coordinator , 01/2004 to 01/2010 Creative design and layout of event posters, fliers and banners. Coordinator of five major community events. Personal Information Ability to work hard and accomplish duties without direct supervision. Additional Information Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision. Skills Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website

DESIGNER

ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word

BANKING

SENIOR MARKETING MANAGER Executive Profile Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer acquisition, brand awareness and nurturing growth through business development & strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B & B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's by leveraging historic sales data.  Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Professional Experience Senior Marketing Manager May 2016 to Current Company Name － City , State Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%. Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State Discovered growth opportunities through data analytics and optimization Developed Program Roadmap for Clients Marketing Campaigns. Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation. Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State Worked closely with Product, Sales & Marketing on all new Product Releases Managed a team of 9 Account Managers Decreased Advertiser churn rate by 37% through optimization best practices Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue. SEO Manager Sep 2007 to Jul 2008 Company Name － City , State Developed Digital Marketing Strategic Plan for Playphone & its Partners Generated over $12 Million in Revenue (100k mobile subscribers)  Partner revenue increased by 37% Managed Analytics for SEM, SEO & Mobile channel. Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State Manage In-House SEM Budget of $5MM Annually. Developed A/B & Multivariate UX testing across SEM & SEO Channels. Managed over $1M in Publisher Revenue. SEO Associate Jun 2004 to Feb 2005 Company Name － City , State Developed & Executed Link Building Strategies. Increased DVD Movie Channel Traffic by 60%. Developed SEO Strategy to be applied to all editorial content. Communications Intern Oct 2003 to May 2004 Company Name － City , State Content Marketing. Email Marketing. Press Release Development. Education Masters of Business Administration 2015 Saint Mary's College of California － City , State Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management

DIGITAL-MEDIA

ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To effectively and innovatively influence student and staff knowledge and skills with learning technologies and learning management systems through support and online education. Core Qualifications Multiple Learning Management System platform experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology as a mode of learning: mobile learning, tablet computing, online professional development, online courses for credit (both virtual and in the classroom), educational software as instruction and as supplemental to instruction, gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology in Education (ISTE) Presenter at 2012 TCCA – “Technology Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle School, 2006-2007 Member of International Literacy Association (ILA) Presenter at 2014 TCEA – “Technology Integration and You” Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff development sessions for district purchased online software programs for RtI and General Education settings Designed implementation plans and strategies for all learning technologies in the district (Administration and Campus staff) Implemented pilot studies and provided results and recommendations on all program purchases Create online professional development and maintain records of courses for entire district: campus, administration, and staff One on one coaching for implementation and learning technology design for blended learning environments Plan, provide, and measure effectiveness of intervention and instruction for students Oversee curriculum alignment within online courses in the Learning Management System for 125 Virtual School and Credit Recovery courses Design, plan, and implement customized training for campuses -     Develop training and support plan for 75 Instructional Technology Specialists for learning technologies and learning management systems System Administrator for all learning technologies and learning management systems for a district of 5,000+ students and 65,000+ students Design and implement all learning technologies training for Homebound teachers Department administrative contact for all High School campuses with learning technologies and courseware for Virtual School and Credit Recovery students and labs Compiled and analyzed data on 2 learning management systems, 11 online programs, and a multitude of learning technologies, including device management Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary)  K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs

ARTS

SOLUTION DESIGNER Summary Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible. Highlights Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology). Experience Solution Designer Mar 2014 to Current Company Name － City , State Designing projects. Manage all site and department specific requirements related to the projects being executed. Preparing OCS, WIR, MIR. Track site variations and field instructions. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 to Feb 2010 Company Name － City , State Monitoring and Supervising Concrete Casting Works. Day to day inspection monitoring. Preparation of project documents. Preparation of completion drawing. Monitoring and coordinating with professionals. Preparation of the progress reports which reflects the actual progress on site. Attending weekly progress meetings. Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala) Personal Information Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K)

DESIGNER

CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies

AUTOMOBILE

AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English

FITNESS

HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises. Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site.  Monitored all expenses to ensure they did not exceed the budget Human Resources: Structured the HR Handbook for all craft employees out on the project  Structured the hiring process  Mentored and trained office staff Operations Management: Managed personnel Liaison between owner, contractor, and sub-contractor Monitored daily progress out in the field Professional Experience Company Name January 2015 to Current HR Director/Administrator Responsible for the HR department and supervising administrative staff and trained support staff. Handled all hiring and payroll. Reviewed all invoices for appropriate documentation. Managed the construction of the new office for Forbes Bros Inc in the Houston office. Facilitated the start of the company in Houston. Company Name January 2013 to January 2015 Executive Administrator Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships. Prepared all bid proposals as well as administrated daily affairs. Company Name January 2010 to January 2013 Senior Administrator Assist in the development of processes for support functions within the group. Compiled and analyzed financial information for the transmission project. Ensured that project contracts and bids were completed and filed on time. Reviewed all invoices for appropriate documentation and approval prior to payment. Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies. Served as the main point of contact between contractors and all L-Con personnel. Provided company HR functionality at the site. Supervised an office staff of 15. Site Office Administrator E.ON Climate and Renewables 2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors. Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies. Served as the main point of contact between contractors and all E.ON personnel. Provided company HR functionality at the site. Company Name January 2005 to January 2006 Administrative Assistant Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits. Manager of House Accounts Total Design on Marble & Granite 2002-2004 Acted as liaison between customers and sales staff. Established customer service procedures to ensure quality. Provided operational expertise on the day-to-day management of business. Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance. Company Name January 2001 to January 2002 Administrative Assistant Assistant to the president of the company. Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget. Set up procedures for analyzing all financial information to determine the business expansion strategies. Education University of New Mexico BA : Business/Finance Business/Finance Volunteer- Food Bank and member of Chamber of Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission

HR

GROUP FITNESS INSTRUCTOR Summary 7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number] -months. Education 2012 Western New Mexico University City , State Masters of Business Administration (MBA) 2003 Western Washington University City , State Bachelor of Arts : English English May 2016 Additional Trainings, Certifications, Research Work National Federation of Professional Trainers (NFPT) Personal Training Workshop and Certification February 2016 Keiser M3 Indoor Cycling Instructor Program Indoor Cycling Certification December 2015 CorePower Yoga 200 Hour Yoga Teacher Training Chicago Yoga Center 100 Hour Yoga Teacher Training May 2008 CPR Certified *Non Violent Communication Research Experience January 2014 to Current Company Name City , State Group Fitness Instructor Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e. warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year. January 2013 Company Name City , State Manager Property Management tasks include: updating expiring leases, tenant relations, dealing with maintenance issues, and project management. Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports. January 2012 to January 2013 Company Name City , State Property Manager Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests. Organize and assist in creating all marketing projects, direct marketing, and market research. Update and manage website and calendars. January 2012 to June 2012 Company Name City , State Graduate Assistant Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students. June 2010 to March 2012 Company Name City , State Office Manager/Executive Assistant to President and CEO Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations. Coordinated wide variety of project management tasks requiring high degree of organizational skill. Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees. Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability. March 2010 to July 2010 Company Name City , State Office Manager/Human Resources Administrator Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search. Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence. Counseled and trained all GE Aviation employees on resume writing and interviewing skills. March 2009 to March 2010 Company Name City , State Independent Contractor Designed, developed, and marketed yoga fitness program. Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI. Attended sales production and management meetings to discuss goals and encourage business development and growth. May 2008 to March 2009 Company Name City , State Office Manager/Executive Assistant to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc. Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building. January 2007 to April 2008 Company Name City , State General Manager Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals. February 2004 to February 2006 Company Name City , State Account Manager Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages. Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints. Researched and performed comprehensive research and attended various training courses to ensure proper loan handling. Skills accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written

FITNESS

PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades

AUTOMOBILE

OPERATIONS TECHNICIAN Summary To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization. Highlights OSHA CERTIFIED (Alliance Safety Council 2014) * Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others. Experience April 2014 to Current Company Name City , State Operations Technician Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency. Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company. Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life. Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date. Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company. July 2011 to November 2014 Company Name City , State Store Manager Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets. Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service. Maintain status quo on product supply through daily inventory and bulk ordering. Oversee daily deliveries and enforce mandatory scheduled rotating of products. Hire and train new employees. May 2010 to July 2011 Company Name City , State Certified Quality Assurance Agent Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title. Data entry using databases, requiring knowledge of Access (query, etc.). Work long, diligent hours as a title approaches the estimated release date. Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12. January 2009 to May 2010 Company Name City , State Department Manager Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service). Complete tasks assigned by management in a timely and thorough manner. Maintain a sanitary, and customer friendly work environment. Ensure proper opening and closing of the department. Work with other employees to meet desired production goals. January 2006 to January 2009 Company Name City , State Industrial Wallpaper Hanger/Painter Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals. Provide detailed measuring and cutting of high-value material to ensure efficient project costs. Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.). Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport. Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each. This includes experience gained in plant work (in administrative buildings) which required site-specific training for each. Education 2014 Baton Rouge Community College City , State , United States Applied Science Entertainment Technology / Audio Engineering FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering 2014 Central High School City , State , United States General Studies High School Diploma GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago. Skills Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.

DIGITAL-MEDIA

BUSINESS ADVOCATE BANKER Cruz Navarro Cruz Navarro Professional Summary Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Skills account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law Skills Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Proficient level Microsoft Office  Oracle CRM Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Work History 07/2016 to Current Business Advocate Banker Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required. Company's advisor for the Small Business Development, provide financial wellness solutions for new and existing clients. Consultation of credit products and state regulations for business origination and ownership. Plan, develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability. Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction. Create performance and efficiency report, direct morning huddles with team members to provide feedback of previous activities. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with customers, etc. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor - Insurance Broker Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Wind and Hale, Auto and Commercial. Contact financial institutions for assistance with Escrow Accounts, payments, amendments and requirements. Assist to network events, develop partnership with Real Estate, Mortgage and other insurance companies. 02/2013 to 12/2015 Office Manager II Company Name – City , State Generate spreadsheets, reports and correspondence to use internally and externally. Perform monthly financial estimations to support financial transactions related to business activities. Match invoices to statements and purchase orders for optimum accuracy. Support calculating taxes of purchasing activities, acquired services and the deductions they might have. Revision of lawful permits and commercial invoices as result of transnational operations. Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement. Gather necessary data to cross-reference and generate the required reports. Submit data entries as required by management into the company's system. Requisition of information (invoices, forms, permits, etc.) as requested by management. Organize and update the cloud data files required by Audit department. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Generate reports of monthly operational expenses, revenue and break-even point when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 07/2010 to 01/2013 Buyer Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State In this position I was hired by Infosys LTD México but would work under CISCO SYSTEMS direction,. providing internal support to the San José, CA office and LATAM countries. Research requested product information, review supplier's location, reputation, prices, quality, efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance when required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP systems, usually working with CISCO systems and Oracle. Review performance indicators as monthly, quarterly and annually purchases. Discuss budget specifications with upper management when required and review reduction of costs options. Weekly phone conferences with Internal upper management regarding financial or market updates. Internal customer interaction with the Sales department. Weekly and monthly spreadsheets report of purchased materials costs. Education 2017 Houston Community College Leadership, account management, business Project Management Certification (on-going), development. : 2018 - On going Project Management Certification : Management Houston Community College - City , State 2012 Bachelor : International Business Management Universidad Autónoma de Nuevo León - City , State Emphasis in Business development and Management  2012 . Universidad Autonoma de Nuevo Leon Oracle, ERP and MRP systems, Salesforce.com, Bachelor's degree in International Business CRM (Customer Relationship Management). Administration, : . Proficient in Microsoft Office. : Affiliations Chair member of the Wells Fargo Latin Connection Houston Chapter

ADVOCATE

HR MANAGER/BUSINESS PARTNER Summary A Human Resources Business Partner with extensive experience aligning HR strategy with business strategy for assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development Highlights Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 and Leadership Architect HRIS – Workday, PeopleSoft, Oracle, HR Workways / Taleo Excellent Written and Verbal Communication Skills Self-motivated, detail oriented, organized, customer focused Maintains high level of confidentiality Proficient with MS Word, Excel, PowerPoint, Outlook Performance management strategies Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Talent management Employee Relations Coaching Talent Acquisition Workforce planning Experience HR Manager/Business Partner January 2000 to January 2014 Company Name － City , State Point of contact for multiple business groups of 400+ employees including various support groups Finance, Legal, IT, etc.) and other business units such as Manufacturing, Marketing, and Service. Strategic Business Partner – Partnered with Vice Presidents, Directors, and other management on workforce planning, talent management, change management, and building organizational capability. Employee Relations - Responded to and facilitated the resolution of employee relations issues (i.e. performance concerns, investigations, terminations, and day to day questions). Partnered with legal counsel as needed. Talent Management - Provided coaching and feedback to managers and employees on talent management activities including performance management, training and development, organizational capability assessment, strategy and planning. Facilitated annual calibration, salary planning, and talent reviews. Workforce Planning - Partnered with Talent Acquisition to drive recruitment strategies and processes including review and approval of requisitions and strategy sessions. Partnered with management on their staffing requirements, identified skill gaps, analyzed and communicated trends, and implemented retention initiatives. Designed, developed and executed HR plans within assigned business groups to support overall corporate and business unit direction. Partnered and collaborated with other HR functions (i.e. Compensation, Talent Acquisition, HRIS, T&OD) to develop, implement, maintain and deliver, value added companywide service to both management and employees. Change Management: Facilitated and managed organizational change such as reorganizations, leadership changes or reductions in force. Compliance: Assured client group compliance with legal requirements across diverse areas of human resources. Senior Human Resources Generalist January 1997 to January 2000 Company Name － City , State Point of contact for client group of 400+ employees in a fast paced, high volume-manufacturing environment. Strategic business partner with Vice President, Directors, and other management. Kept executive updated on areas such as morale issues, hiring needs, headcount, effective communication and management style, etc. Talent Acquisition: Managed a work load of 50+ open requisitions at any given time (Exempt and Non-exempt positions) Employee Relations: Handled employee relations' issues for client groups (i.e. performance, sexual harassment, violence, investigations, mediations, terminations and day to day questions). Benefits: Administered benefits and compensation and tracked leave of absences. Workers Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Associate Human Resources Representative January 1992 to January 1997 Company Name － City , State Administered company benefit programs for 800 employees including Flexible Benefits, 401(k), and COBRA; maintained vendor relations; prepared monthly insurance billings. Employee relations: Responsible for employee relations issues for a client group of 100 employees. New Hire Orientation: Conducted weekly new hire orientation to all employees including management. Events: Developed, coordinated, and promoted employee events and award programs (i.e. health fairs, seniority awards Wellness Program: Developed and managed the Wellness Program. Workers' Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Leaves of Absence: Processed and tracked leave of absences. Staffing: Supported the recruiting function. Education B.S : Business Administration California State University － City Business Administration SPHR Certification – (2010-present) HR Certification Institute Professional Affiliations Society of Human Resource Management Skills Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy and planning, vendor relations, Verbal Communication Skills, Excellent Written

HR

MANAGING PRINCIPAL Career Focus Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability. Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate. Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East. Summary of Skills Strategic business development Project management Procurement agent Emerging markets Domestic and international experience Infrastructure and real assets advisory Relevant Professional Experience Company Name June 2009 to Current Managing Principal City , State Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea. Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter. Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities. Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria. Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses. Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia. Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan. Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking City , State Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice. Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC. Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK. Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking City , State Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program. Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco. Education New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A. New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A. Babson College 2011 MBA : Finance City , State , U.S.A. University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A. Skills Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience

BANKING

HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HR Policies & Procedures *Staff Recruitment & Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation & On-Boarding HRIS Technologies Training & Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 to Current Company Name － City , State Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment. Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality. Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies. Implement HR programs and policies as needed by the organization. Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns. Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels. Create or assist in the creation of associate training and organizational development programs. Develop and manage the annual associate review process. Insure that regional staff is included in corporate activities and feel like they are a part of the team. Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources. Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level. Create or assist in the creation of compensation plans. Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k). Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization. Sr. HR Manager Jan 2013 to Jan 2015 Company Name － City , State As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up. Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time. Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting. Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow. Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations. Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas. Influence HR strategy and execute tactical direction for the facility within the overall HR strategy. Ensure internal consistency of HR policies and procedures across multiple locations. Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations. Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company. Develop a work environment that demonstrates Fanatics core values. Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center. Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues. Championed a fun, friendly and approachable HR team of professionals. Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws. Improve HR service delivery in line with overall business performance expectations. Look for ways to innovate systems for HR delivery (People, process & technology). Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business. HR Director Jan 2008 to Jan 2012 Company Name － City , State As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees. Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization. Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating. Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff. Negotiated more than 100 salary offers at both the exempt and nonexempt level. Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information. Implemented employee satisfaction surveys and presented results to Board of directors. Introduced company's first formal performance review program. Developed job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Representative Jan 2001 to Jan 2007 Company Name － City , State Nation's largest small-box discount retailer. Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff. Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Instrumental in the start-up of the new 1.2 million sq. ft. state of the art distribution center. Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc. that increased employee satisfaction and productivity. Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff. Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts. Education Bachelor of Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City , State Professional Affiliations Society for Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops

HR

SECRETARY II Summary Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals. Experience Secretary II Dec 2014 to Jun 2016 Company Name － City , State Served as the primary support channel to five sales executive in the Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories. Created and maintained computer- and paper-based filing and organization systems for records and reports. Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests. Director of Operations Oct 2007 to Aug 2014 Company Name － City , State Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income. Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office. Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity. Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence. Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry. Managed all new product development and launch. Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 to Oct 2007 Company Name － City , State Responsible for implementing an online marketing strategy that helped increase property listings by 42%. Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands. Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal. Telco Engineer/Upper Tier Escalations Jan 2002 to Jan 2003 Company Name － City , State Consistently maintained 92% timely completion on all circuit install escalations. Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 to Jan 2002 Company Name － City , State Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients. Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction. Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold. Assistant Community Sales Associate May 1998 to Sep 2001 Company Name － City , State Communicated recommendations to the builder of home phase construction. Created and maintained customer files and implemented a computer tracking system for status updates. Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues. Maintained or exceeded 100% adherence to new home sales goals. Education Associate of Arts , Business Management 2010 University of Phoenix － City , State , USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling

AUTOMOBILE

CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved in all facets of building construction. Specialty in commercial structures and municipal bridges. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Analytical [Job Title] skilled at predicting construction project duration and managing tight deadlines. Results-oriented Construction Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code, seismic retrofitting and construction planning. Dependable and self motivated professional with 6+ years' progressively responsible experience in the construction estimation field. Track record of identifying labor, material, and time requirements by studying proposals, specifications, construction plans, and associated documents. Possess thorough understanding of fundamental construction principles. Skills In depth knowledge of residential construction materials, methods, and systems Highly skilled in obtaining bids from suppliers, negotiating prices, calculating cost factors and prepares estimates Highly skilled in problem solving, and time and resource management Proficient in MS Office, AutoCAD, and PlanSwift e stimating software Honest, hardworking, confident, and patient individual, a bility to work independently with minimum supervision or in a team based environment Comfortable to spend extra time and efforts to meet the job requirements Experience 12/2012 - Current Company Name － City , State Construction Estimator Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of [Number] onsite general contractors for [Number] months. Reviewed and investigated Proposed Change Order Requests (PCOR). Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Led and managed resolution of all issues during project construction and commissioning phases. .Led the planning, budgeting and direction of all construction projects. Assisted the project manager with bidding new jobs and projects. Managed a project budget of $[Amount]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Served as the single point of contact for project scheduling and changes. Updated and managed [Number] project databases. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Assisted in implementation of operations, maintenance and capital programs. Counted and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed project drawings to perform installation activities according to specifications. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Drafted detailed drawings of structures, specifying dimensions and materials needed. Developed and monitored internal financial budgets. Reported on status of design process and cost analysis to project manager. Drafted technical write-ups for proposals and projects. Reviewed completed reports, plans, estimates and calculations for accuracy. 12/2009 - 06/2012 Company Name － City , State Construction Manager Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owners consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management.Led and managed resolution of all issues during project construction and commissioning phases. Assisted the project manager with bidding new jobs and projects. 07/2008 - 12/2009 Company Name － City , State Pre-Production Manager Carefully coordinated plans and specs using marketing programming standards. Acted as the liaison between landscape architects and the general contractors. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Performed construction site pre-inspections and coordinated post-construction audits. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Served as the single point of contact for project scheduling and changes. Addressed customer questions and concerns regarding products, prices and availability. Developed slideshows and other forms of media to present project progress to the executive team. Trained sales teams on educational products at seminars and special events. Answered customers' questions about products prices, availability, uses and credit terms. Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates. 03/2006 - 11/2008 Company Name － City , State Real Estate Agent Counseled customers on market current status for residential and land markets. Guided home buyers and sellers through the process of short sales. Educated clients on the current real estate market and answered any questions they had. Developed an excellent rapport with custom builders to expand opportunities for growth. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. 05/2003 - 11/2008 Company Name － City , State Executive Assistant Manager Qualified competitive subcontractor bids prior to execution of contracts.. Carefully coordinated plans and specs using marketing programming standards. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Cleaned all construction areas to avoid hazards. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Defined project deliverables and monitored status of tasks.Updated and managed project databases. 05/2008 - 06/2008 Company Name － City , State Sales Associate Counseled customers on market current status for residential and land markets. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Education 2004 Gettysburg College － City , State , US Bachelor of Arts : Business Management Coursework in Economics Coursework in Computer Science

CONSTRUCTION

CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. ​ ​ 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. ​ 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request

HEALTHCARE

SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints.

AVIATION

MANAGER Summary As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor of Science : Psychology City , State Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 to Current Manager City , State Oversee staff, reservations, and great customer at this trendy Manhattan restaurant. Plan shift schedules for staff. Monitor daily product deliveries and inventory. Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems. Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook. Company Name January 2015 to May 2015 Intern City , State Support design and development team in the fashion accessories hats department. Update line sheets according to changes made to samples. Track, organize and prepare sample orders for various sales, marketing and photography departments as needed. Successfully organize show room to effectively display products for merchandising vender meetings. Research popular hat trends for the season. Develop trend boards to be shown to potential buyers and displayed in showroom. Research and compile color trends for the upcoming season and match to color pantones. Demonstrate leadership skills, assertiveness, and intellectual curiosity. Company Name September 2013 to August 2014 Ticket Office Manager City , State Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast. Track ticket inventory and place orders for ticket printing. Maintain records of ticket sales and complimentary tickets given for particular events. Generate and analyze weekly ticket sales reports using Microsoft Excel. Respond customer to telephone and email inquiries. Created awareness of company website through phone and social media marketing. Generated and maintained clientele list for future events. Increased online ticket sales through email, and telephone marketing. Personally generated over 20,000 (25%) in ticket sales. Company Name September 2011 to May 2014 Clerical Assistant City , State Processed paperwork and payroll for 15 tutors. Coordinated with tutors to ensure adequate coverage for students in the program. Tutored students in English, History, Spanish, and Regents Exam preparation. Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams. Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs. Company Name September 2013 to December 2013 Public Relations/Marketing Intern City , State Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events. Facilitated marketing strategies targeted at prospective clients. Maintained client press and media contact list using Cision database. Posted news, upcoming events, images, and more on client social media channels to keep followers engaged. Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending. Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients. Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged. Company Name June 2009 to July 2011 Sales Associate City , State Assisted retail customers with apparel selections and processed sales transactions. Helped style merchandising displays to meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker

PUBLIC-RELATIONS

SENIOR BUSINESS DEVELOPMENT MANAGER Summary Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries. Highlights Accomplishments Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel) Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel). Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel). Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel). Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel). Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ½ million of new and $6 million of rebuilt centrifuges. (Sanborn) Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema) Experience Senior Business Development Manager May 2014 to March 2015 Company Name － City , State responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others Director, Sales & Marketing April 2011 to May 2014 Company Name － City , State Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise. Sales/Application Engineer June 2007 to April 2011 Company Name － City , State provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year. Consultant January 2003 to January 2007 Company Name － City , State provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm. Manager, Sales and Marketing December 1997 to January 2002 Company Name － City , State In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support. Product Manager April 1993 to November 1997 Company Name － City , State Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others. Education MBA : Marketing BS & MS (Mech. Engineering), MBA (Marketing). Presentations Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel Skills Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba

BUSINESS-DEVELOPMENT

SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable

BPO

SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India. Skill Highlights Developing and sustaining strong client relationships. Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.   Compatibility for both, independent and teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing Professional Experience Senior Associate 12/2012 to 06/2016 Company Name City Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives Communicated regularly with management regarding portfolio performance and new loan transaction quality ​ Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements. Active involvement in developing and launching of new products to increase and strengthen client engagement Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement   Assisted senior-level credit officers with complex loan applications Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book FX Dealer 05/2009 to 12/2012 Company Name City Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team Manage the INR risk and liquidity funding book in coordination with the money market desk. Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank. Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform. Franchise building by regularly interacting with Sales and Clients. Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets. Providing inputs to the daily market commentary and other research publications. Associate 05/2004 to 03/2009 Company Name City Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007 Involved in the set-up & implementation of a new in-house trade capture system for Fx trades Education Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management Interests Traveling and Photography Skills Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency Additional Information Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines. 

BANKING

SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades

INFORMATION-TECHNOLOGY

YOGA INSTRUCTOR Summary Creative, warm professional with exceptional people skills and a strong ability to build relationships. Dedicated supporter of team, driven to accomplish team and individual goals.  Possess the qualities required for building a strong, satisfied employee base. Highlights Enthusiastic Warm Engaging Problem solver Accountable Networking Relationship building Teaching and presentation Negotiation Love for community and what it has to offer Education Master in Teaching 2010 Heritage University － City , State  K-8 Endorsement Bachelor of Arts , Law and Justice 1996 Central Washington University － City , State Major: Law and Justice/paralegal studies Minor: Psychology Experience YOGA INSTRUCTOR Aug 2012 to Current Company Name － City , State Teach movement and principles of yoga Guide students through a variety of postures Promote physical, mental and spiritual wellness Demonstrate relaxation and breathing techniques FIRST GRADE TEACHER Aug 2010 to Current Company Name － City , State Manage a classroom of 20-27 students daily Plan and implement lessons based on common core standards Utilize a variety of instructional strategies to incorporate all student learning styles and differentiate lessons accordingly Maintain and utilize student data in a variety of programs to assess learning, and modify lessons to create meaningful, authentic education Collaborate with team members and staff to create and implement curriculum based on common core standards Communicate student progress to parents/guardians FITNESS AND WELLNESS COORDINATOR Feb 2009 to Dec 2009 Company Name － City , State Developed and facilitated diversified fitness programs campus wide Wrote monthly fitness and nutrition newsletter Instructed a variety of daily fitness classes FITNESS INSTRUCTOR Oct 2007 to Dec 2010 Company Name － City , State Developed and facilitated fun, safe and effective group exercise programs for senior citizens off site to stimulate mind and body  Motivated students to strive for physical wellness while accommodating diverse fitness levels and special needs Work History Police Services Specialist II Jan 1997 to Mar 2004 Company Name － City , State Skills Communication Customer Service Computer Proficient Needs Assessment Organization Research Writing/Editing

FITNESS

SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer. I have extensive experience working with DoD Components and am retired from service with the U.S. Navy. Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background in [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes. Developed a new customer base consisting of [Number] accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Targeted new long-term business partner prospects and closed [Number] deals in [Time period] in the [Industry] industry. Tracked RFPs and bids to develop new business opportunities. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Created and conducted unique marketing proposal presentations and RFP responses. Generated business development awareness by implementing in-depth sales and marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated with engineers and project managers regarding design parameters for client projects. Managed team of [number] of professionals. Served as mentor to junior team members. Served as mentor to junior team members. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Conducted analysis to address [issue] which led to [positive outcome] . Monitored multiple databases to keep track of all company inventory. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients. Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed. Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective. Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs. Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E). Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents. Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, "DoD Standard Practice for System Safety." Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012. Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety. Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved. Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List. Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation. Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover. Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition. Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR). Both of these projects will increase the fidelity and visibility of system safety programs within the Navy. Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints. Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes. As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs. Led a team of experts to the "ESOH in Acquisition" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process. Developed the ESOH technical content for DAU Continuous Learning Modules "ESOH in Systems Engineering" and ESOH in JCIDS" and DAU core acquisition, logistics, and systems engineering courses. Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements. Updated the "Strategic Environmental Goals in the Systems Acquisition Process," to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training. Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command. PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices. Environmental Scientist January 1996 to January 2000 Company Name Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45). Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies. Provided support for environmental life cycle cost analysis for Navy weapons system programs. Provided systems acquisition policy support and planning. Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59). Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations. Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill. Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program. Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases. As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities. Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system. Education MS : Environmental Management , 1996 National University Environmental Management BA : History/Government , 1991 Columbia College History/Government Affiliations International Council on Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades

AVIATION

AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course "Managing Anger/Stress in Work Environments". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting

AVIATION

FITNESS DIRECTOR Professional Profile Dedicated business professional with over seven years of experience in marketing and customer service in the fitness industry; marketing and selling fitness services while providing exceptional customer service. Qualifications Successful sales experience Creative and resourceful Exceptional problem solving ability Superior organization Strong leadership and communication skills Project management Proficient with Microsoft Office and Outlook Ability to work in a team setting Experience Fitness Director 01/2010 to Current Company Name City , State Managed 20 full time staff and 40 part-time and on call staff. Managed schedules for 10 full time and five part-time personal trainers, three nutritionists, two cardio coaches, and four Pilates trainers. Worked directly with sales of personal training, wellness, Pilates, group exercise services and packages to members based on the needs of the member. Provided members with exceptional member service by exceeding expectations and being proactive in resolving issues and answering questions. Setup and managed CSI scheduling, billing, and operating software system for the fitness and wellness departments. Developed and created new programs to promote and market the various fitness and wellness services to increase member engagement. Worked closely with the communications team on the various marketing outlets. This includes creating text and formats for email alerts, GPX and Group Personal Training schedules, brochures, flyers, and web content. Developed and trained fitness, wellness, and athletic services staff on departmental processes, procedures, and standards. Managed payroll by checking time and attendance records, entering service provider commission, and submitting payroll documents to payroll supervisor. Managed Group Personal Training program schedule, billing, and marketing materials. Managed all fitness and wellness department billing and credits. Helped develop, market, and host open houses for the Pilates studio and the launch of the new conditioning studio. Assisted with planning and hosting of annual Wellness Fair. Handled member complaints and worked with the members to find the best solution. Worked with the members to determine the best program or service and pairing the member up with the appropriate service provider. Worked directly with Membership Director to increase new member engagement by developing promotions and communications to welcome and support all new members. Fitness Specialist/Member Service Specialist 12/2007 to 03/2010 Company Name City , State Worked with clients to assess, design, and maintain exercise programs. Programs included goal setting, cardiovascular workouts, and strength training workouts to help obtain health and wellness goals. Created and implemented programming for fitness division within the company including fitness bowls, muscle matchups, and table tennis tournaments. The goal of fitness programs was to promote and educate employees on health and wellness within the corporations Vivecorp Inc. contracted with. Created marketing materials for all fitness programs including flyers, email alerts, and updating web content. Created and implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, and circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, and bone density to corporations to promote health and wellness. Designed and instructed group exercise classes including x-training, circuit training, and core conditioning. Provided members with exceptional member service by exceeding expectations, welcoming, and motivating members. Event Management 11/2006 to 03/2008 Company Name City , State Organized and prepared materials for school athletic events including basketball and volleyball matches. Sold and distributed tickets at athletic events working within the ticket sales and will call sales offices. Tracked game day attendance by counting tickets prior to completion of each match. Provided extraordinary game day experience by escorting ticket holders to seats, handing out flyers, and answering questions. Education Master's of Business Administration (MBA) : General Management 2012 UNIVERSITY OF PHOENIX City , State General Management Bachelor of Science Degree (BS) : Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City , State Exercise Science Interests Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Additional Information Other Activities *Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition

FITNESS

DATASTAGE ETL DEVELOPER Summary I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses .  I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time. Skills Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data Proficiency in Unix Shell Scripting Proficiency in writing and debugging  complex SQL Informatica ETL Support experience (Version 9.1) Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle Data archival into IBM BIGINSIGHTS with HIVE tables Experience in Control-M Scheduling Tool Accomplishments IBM Certified Solution Developer-InfoSphere Datastagev8.5  IBM Certified Solution Developer-InfoSphere Datastage v9.1  Certified in Oracle Database 11g: SQL Fundamentals I. Experience DATASTAGE ETL DEVELOPER Jan 2016 to Current Company Name － City , State MEMBER DEBT SOLUTIONS PROJECT Project involved the conversion of un-scalable SQL sandbox data into scalable Netezza Collections data capable of doing large scale analytics.  Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations. Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings. Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs. Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications. Provided technical support to both business team and user departments for all projects. Handled multiple offshore, nearshore resources during the project and delivered all requirements on time. ​​ BIGINSIGHTS DATA ARCHIVAL As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose. ​ DATASTAGE 11.5 MIGRATION PROJECT   Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support. DATASTAGE ETL DEVELOPER Feb 2013 to Jan 2016 Company Name － City , State CREDIT CARD CONVERSION PROJECT Large project to integrate the single entity credit cards to dual entity credit cards. This migration enabled a cross-border portfolio view for all credit card applications and enabled maintaining same plastic number across history for analytics usage. Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables. Lead Offshore team throughout the project and created detailed and accurate project documentation. Application SME (subject matter expertise) to the project implementation from offshore. INFORMATICA TO DATASTAGE ETL CONVERSION Migrated 180 mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support. DATAWAREHOUSE MIGRATION TO IBM NETEZZA Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation. DATASTAGE SERVER MIGRATION PROJECT Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to InfoSphere Information Server, Versions 8.5 and 9.1 over the years. PRODUCTION SUPPORT ANALYST Jan 2012 to Feb 2013 Company Name － City , State DATA MANAGEMENT RETURN TO SERVICE The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications.  Also worked on Service Requests developing ETL Datastage jobs for small business requirements. Education and Training BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City , State , INDIA BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City , State , INDIA SEPTEMBER 2011 - DECEMBER 2011  This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and data warehousing environment for 90 days. DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City , State , INDIA This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations. Activities and Honors DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015]

AUTOMOBILE

SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program & Project Management Sales Enablement Email, Web, & Print Content Account Management Experience Sales November 2014 to Current Company Name － City , State Maintaine knowledge of current menu items, ingredients and preparation methods. Deliver exceptional service by greeting and serving guests in a timely, friendly manner. Suggest additional items to guests to increase restaurant sales. Skillfully anticipate and address guests service needs. Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests. Marketing Manager (Contract) April 2012 to November 2014 Company Name － City , State ●Create, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ● Develop messaging that is supportive of and consistent with marketing strategies. ● Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ● Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ● Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ● Proactively work with vendors to process expenditure requests and approvals. ● Develop marketing communications campaigns and project management of activities. ● Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ● Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments. Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales. Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ● Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ● Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ● Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ● Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company. Outbound Marketing Manager January 2011 to March 2012 Company Name － City , State ●Successfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ● Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ● Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team. Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ● Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns. Marketing Programs Manager February 2008 to December 2011 Company Name － City , State ●Partnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ● Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ● Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ● Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ● Successfully developed and managed a pod-casting program titled "IP Talk Radio" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ● Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ● Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees. Marketing Consultant March 2002 to January 2008 Company Name － City , State ●Managed internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ● Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ● Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ● Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs. Program Manager January 2000 to January 2002 Company Name － City , State Affiliate Marketing Manager, Nationwide Territory January 1998 to January 2000 Company Name － City , State Channel Sales Account Manager, North-West Territory January 1995 to January 1998 Company Name － City , State Education Bachelor of Science : Marketing , 1994 California State University Northridge － City , State , US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter

SALES

ADMINISTRATIVE COORDINATOR Summary Reliable and energetic arts administrator with a Master of Arts in Arts Management. A highly motivated individual with strong organizational and prioritization abilities. Areas of expertise include communications, public relations, marketing, event planning and outreach. Highlights ➢ Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Fundraising Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 to Current Company Name City , State ➢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance. Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools Websites management (i.e. edits and updates) Schedules and coordinates School of Art Advisory Council meetings Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration Administers and collates information generated throughout the portfolio and recruitment process Coordinate/schedule for special departmental events along with other staff Responsible for knowledge of all School of Arts programs and degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus for Web publication Departmental tours Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews. Production Coordinator 06/2011 to 08/2013 Company Name City , State ➢Manage Center for the Arts internal production calendar Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars Rental recaps - track labor hours for FT staff and over-hire Coordinate hiring ushers and stage hands for events Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA Assist with GMU required training. PR & Marketing Assistant 09/2010 to 01/2011 Company Name City , State ➢Identified and conducted market research to provide logistical marketing support to the Artistic Director. Gathered promotional material for summer classes Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.). Provide PR and marketing support for Artistic Director. Assisted with developing creative summer camps and workshops Fundraising & Development Intern 03/2009 to 05/2009 Company Name City , State ➢Event management for Friends of the Hylton Provided staff support for annual fundraising event "Shooting for the Stars" Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials) Prepare and distribute notices, agendas, meeting minutes Attend Friends of Hylton Center committee meetings Assemble donor kits and presentation materials for events Process donations and prepare acknowledgment letters and other correspondence Logistics of donor and volunteer cultivation Education Master of Arts : Arts Management 2009 George Mason University, College of Visual and Performing Arts Fairfax City , State , US George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor of Arts : Dance & Recreation 2004 New Mexico State University, College of Human Performance City , State , US New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Experience in event planning Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Familiarity with fundraising and development tactics

ARTS

PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience. Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 to Current Company Name City , State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction. Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to. Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources. Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments. Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage. Create work orders and schedule patients for field office visits with appropriately trained staff. Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources. Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution. Assist management in developing solutions to better enhance work flows and process efficiency. September 2010 to November 2016 Company Name City , State Senior Customer Qualification specialist Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Document referral request for coordination of care. Provide information on equipment supplies and services. Assist walk-in patients with the selection of equipment, supplies and services. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". June 2010 to September 2010 Company Name City , State Customer Service Associate/Cashier Receives payment from customers for the purchase of merchandise. Operates a cash register and manages cash to no variances. Provides service to customers. Processes customer sales to include accepting payment, packs merchandise and issues receipts and change. Maintains the appearance of store which may include, stocking and performing general housekeeping duties. November 2008 to May 2010 Company Name City , State Customer Service Supervisor Supervise a Child Support customer service call center. Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills. Serve as a resource to others in the resolution of complex problems and issues using ACSES software. Bi-weekly submission of payroll. Hire new employees and administer disciplinary action up to and including termination. Supervise the daily activity of the call center policy and procedures. April 2006 to November 2008 Company Name City , State Case Manager Responsibilities included working with families low-income families to obtain child care assistance. Semi-annual reviews of cases to determine eligibility for assistance. Managing new client orientations and communicating daily with clients about the status of their case. Education and Training 1985 Alameda High School City , State , United States General High School Diploma

ADVOCATE

LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point

ENGINEERING

SENIOR SOUS CHEF Summary Chef with nine years of culinary experience and eleven total years of hotel experience. Skilled in leading and Raised banquet quality of food at the Renaissance Grand in St.Louis 39 points in a 6 month period Executed planned events such as Nola goes pink, Essence Fest and also New Orleans Food and Wine Festival motivating a team and consistently meeting my GSS quality of food goals. Highlights Trained in Sous Vide cooking Menu development Talent development Atlas Experience working Carpedia Modernist cooking knowledge Accomplishments 2014 silver medal winner in New Orleans Wine and Food Experience Raised the AES from a 50(previous leadership) to an 82 at the New Orleans Marriott Manager of the Quarter Nominee Fourth Quarter 2014 Cooked for Marriott Board of Governors Improved the food quality of food score 6 points at the JW Marriott Pilot Hotel for Chef's Market/ Fresh Bites  Experience 04/2016 to Current Senior Sous Chef Company Name － City , State Oversee three different outlets Improved Restaurant Quality of Food by 6 points in 2 years Developed menus for breakfast, lunch and dinner Achieved 87 for Associate Engagement Survey during my leadership Worked extremely close with Carpedia( consulting firm) Currently managing 3 managers and over 60 associates 15.6 million in food sales for 2016 04/2015 to 04/2016 Sous Chef Company Name － City , State  Oversaw the pm culinary operations Improved quality of food scores by 3 points during first year on the job Trained and developed new Assistant Sous Chef and lead cook Assisted the Chef in achieving not only GSS goal but also financial Assistant Sous Chef Company Name － City , State Made schedules Scored an 82 on the AES survey bridged the gap between am and pm attended WIG sessions won silver medal in the NOWFE competition menu development. 12/2014 to 04/2015 Kitchen Supervisor Company Name － City , State Oversaw the am shift Part of a renovation(M Club) Did scheduling and ordering for the hotel restaurant 02/2014 to 12/2014 Banquet Cook 2( Lead Cook) Company Name － City , State Attended daily BEO meetings Prepped and fired functions for upwards of 1500 guests Prepared tastings for VIP clients Delegated prep lists and daily cleaning lists to the team Education 2005 GED : General SWIC － City , State , United States Skills Highly Focused and Driven High Volume Production Capability High Profile Events Reliable

CHEF

PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments. Practiced in sophisticated inventorymanagementprograms. Trilingual - English, Wafi and Igbo - Global understanding of world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 to 01/2015 Company Name Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy. The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking. Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul. The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW). Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians. Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions. Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat. Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis. 01/2006 to 01/2011 Company Name LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy. Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements. Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations. Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees. Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent. Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations. Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office. Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases. 01/1996 to 01/2006 Public Relations Officer Company Name Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders. Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States. Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States. Education 2004 Bachelor of Science : Accounting Enugu State University of Science and Technology Accounting 1995 Bachelor of Science : Microbiology University of Nigeria Nigeria Microbiology Interests Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow

PUBLIC-RELATIONS

MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma

AVIATION

INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring

INFORMATION-TECHNOLOGY

HR INTERN Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Accomplishments Devised a successful recruiting plan for the engineering team at Magnasoft, which resulted in  122  new employees in six months. Work Experience HR Intern Feb 2016 to Current City , State General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening. Sourced the candidates through internal Applicant Tracking System. Track key dates and deadlines and maintained specific personnel lists. Posting positions through approved recruitment channels. Screen all applicants based on their qualifications and background. Hiring employees and initiated the new hire paperwork process. Researched and prepared a new termination of employment policy. Human Resources Assistant Feb 2016 to Current Company Name － City , State Create job descriptions for new openings. Manage employee information systems. Gathered personnel records from all employees from each department. Conducted job analysis and job evaluations, resulting in quality job specifications. Freelancer Jan 2015 to Jan 2016 City , State I moved to the US in 2015. I was waiting to obtain the necessary employment authorization and permanent residency. I am now a permanent resident of the United States of America. Recruiter Jan 2011 to Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation). Sourced and updated candidates through Applicant Tracking System. Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees. Hired C-level candidates by engaging passive candidates. Managed relationships with staffing agencies. Researched new sources of recruitment and market intelligence. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. Promoted from recruiter to senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development , Human Resources Management Present University of Washington － State Human Resources Management Master of Business Administration (MBA) , Human Resources 2011 State , India Human Resources Bachelor of Science (B.Sc , Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, Monster, Career Builder, LinkedIn, Indeed.

HR

TEACHER Summary Highly enthusiastic ,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years. Core Qualifications MA Education Effectively work with parents Knowledgeable in  Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs,  Dropbox, Excel Experience working special needs students Motivating students Interactive teaching/learning Innovative lesson planning Learning style assessment Differentiated instruction Achievements Teacher of the Month in January 2011 Nominated Teacher of the Year in June 2011 at MCTM Teacher of the Month in May 2014 Qualified to apply for Teacher of the Year in Spring 2014.  Enriched with the different teaching strategies and techniques Gained the trust and respect of the students, parents, colleagues and administrators Appointed H3 team leader in the Math department Assigned as moderator of Math Mentors Club N ominated as one of the top 3  Most Outstanding High School Teacher for Junior Category in SY 2002 -2003 Elected FACAMPA Treasurer in the High School unit Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005 Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels. Rated Proficient Teacher since 2003 Had the highest percentage rate in the High School Assessment in May 2013 and May 2014 Had 100% percent rate passing in HSA in 2010 Professional Experience Company Name January 2009 to Current Teacher City , State  Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis. Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class) Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name March 2005 to June 2009 High School Math Teacher City , State Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name November 1997 to March 2005 High School Math Teacher City , State Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th Responsibilities: - complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work. Company Name June 1995 to March 1996 HIGH SCHOOL MATH EDUCATOR City , State Subject/s Taught: Algebra 1 Level: 1st year Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc.  Education and Training Southwestern University Master of Arts : Math Education City , State , Philippines USA Math Education Philippine Normal University Math Education City , Philippines 30 units Philippine Normal University 2000 Master of Arts : Education City , Philippines Education 1994 Bachelor of Arts : Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude Certifications Maryland Teacher Certificate (APC ), current Community Involvement member/sponsor of ASPCA Affiliations Baltimore Teacher's Union member since 2005 NCT member since 2005 AFT member since 2010 ​ Personal Information Place of Birth: Pampanga, Philippines Date of Birth: 20th of March, 1973 Present Resident in Carroll County, Maryland, USA Sex: Female Status: Married with no child Hobbies: International Travel, Cruising, Watching TV/Movies, Listening                  to the Music Interests Watching tv/movies, listening to the music, playing  candy crush, coaching the students  Skills Average computer literate Can apply CPR Can apply varied teaching skills ​ ​ Additional Information I had a license in CPR and was able to save two lives. I used to join the Medical Mission I used to be a member of Operation Smile I love helping the students who are struggling in their academics through coach class every day.

TEACHER

MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England

PUBLIC-RELATIONS

PUBLIC INFORMATION MANAGER, SR Highlights Microsoft Office Suite, including Word, Excel, PowerPoint and Access; Knowledge of Mac and PC. Professional: Strong written and verbal skills; project management skills; detail oriented team player; research skills. Experience Public Information Manager, Sr July 2006 to Current Company Name Responsible for media relations for the City's Department of Watershed Management (DWM) to proactively ensure timely and accurate coverage including developing press releases, media alerts, and traffic advisories; provide talking points and briefings for DWM Commissioner and Deputy Commissioners for media interviews; monitor and track media coverage for accuracy, analysis and identification of potential issues; crisis communication resolution; generate updates for the Department's Atlantawatershed.org website and DWM's social media pages to provide continuous information to impacted stakeholders. Provide daily media updates to the Mayor's Office of Communications to develop strategies to manage news coverage. Develop and implement communications plans for DWM drinking water and wastewater construction and green infrastructure projects to include comprehensive public relations and outreach efforts to ensure effective citizen notification and involvement. Past and present projects include: Peoplestown Flooding Response (Southeast Atlanta Green Infrastructure Initiative, including communications outreach for the construction of award-winning five-million gallon stormwater storage vault at Turner Field and first major permeable pavers project in the City of Atlanta); Green Stormwater Infrastructure Task Force; FEMA Floodplain Maps; Automated Meter Reading program; Georgia Tech-Midtown Water Main Replacement Project; Camp Creek Sewer Capacity Relief Project, and citywide Valves and Hydrants Assessment and Location Project. Manage the public outreach activities for the Sewer System Evaluation Survey (SSES) and Sewer Rehabilitation Program and provide management and direction for a team of contract Public Information Managers and Public Information Officers. Write articles for highlighting Watershed Management initiatives in industry trade publications, including Georgia Engineer. Plan and execute press and special events related to construction projects, community activities and vendor/contractor. Graduate of the City of Atlanta's. Senior Manager January 2010 to January 2011 Company Name Winner of the 2012 H2Oscars Award for Best Performance in a Supporting Role in a Construction Project for role in project public relations and communications management. Assistant Public Relations Manager Special Projects Writer March 2005 to June 2006 Company Name Executive messaging for Airport General Manager and Atlanta Mayor - researched information and developed speeches and talking points for Aviation General Manager, Deputy General Manager and other executive staff members for formal presentations, weekly press conferences and media interviews. Contributing writer for Airport's monthly on-line newsletter, HJN News. Managed Department of Aviation's Speakers Bureau and assisted in the coordination of Hartsfield-Jackson Airport press events and managed on-site media. Senior Public Relations and Information Specialist May 2000 to March 2005 Company Name Researched, wrote and edited speeches and talking points for Transportation Board members and GDOT senior management. Developed presentations and created press materials including press releases, fact sheets, newspaper commentaries and pitch letters. Coordinated and managed Speakers Bureau. Developed and participated in community outreach campaigns. Monitored and reported legislative activities during the Georgia General Assemblies. Media relations responsibilities including monitoring media coverage of Department and other transportation related issues. Worked closely with media to answer inquiries and meet media needs in an accurate, timely and professional manner. Served as on-call, emergency Department spokesperson. Wrote feature articles for Departmental publications, including personnel newsletter. Education Masters of Public Administration Troy University Bachelor of Arts : English University of Georgia English Work History Company Name Company Name Company Name Professional Affiliations Public Relations Society of America - Georgia Chapter (Candidate for Accreditation in Public Relations certification) Black Public Relations Society of Atlanta - 2013 National Convention Planning committee Junior League of DeKalb County - Public Relations & Technology Chair (2012-2013), Public Relations Assistant Chair (2009-2010) Skills conferences, detail oriented, direction, Engineer, special events, senior management, feature articles, General Manager, letters, Mac, materials, Media relations, messaging, Access, Excel, Microsoft Office Suite, Office, PowerPoint, Word, newsletter, newspaper, personnel, presentations, press, press releases, project management, public relations, publications, Reading, research, speeches, team player, Transportation, verbal skills, website, written, writer, articles

PUBLIC-RELATIONS

OPERATIONS MANAGER Executive Summary A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements and laws. As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff. Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts. Core Qualifications Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations. Dynamic Leadership-Team Building and Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting and Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 to Current Company Name City , State Managed Yard and Terminal Operations Center SuperIndendent of RailRoad Department, Vessel Operations and Customer Service Solicited operational feedback from Union and implemented those recommendations, improved by 23% Improvements in productivity thus reduced operating budget from $52M to $48M a year U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen. Redesigned traffic patterns to improve safety and cargo movement Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication Creates a supportive team environment where all ideas valued Management Assistant 01/2000 to 01/2002 Company Name City , State Fleet Service Clerk 01/1998 to 01/2002 Company Name City , State Personal Fitness trainer 01/1997 to 01/2002 Company Name City , State Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals. My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business. Education M.B.A : Alternative Dispute 1 2008 Pepperdine University City , State Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution. B.A : Business Administration 1 1999 Whittier College City , State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 to 2016. The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results. The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms. Helps front line managers to reasonably suspect an employee of being under the influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity. The team was wrought with internal struggles because of the lack of trust in team ownership. As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play. In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition. We finished the year as CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence. These key points, I learned coaching young and older athletes crosses over to employees. People need consistent and helpful direction to improve their performance and ability to hone their craft. Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning

FITNESS

CONSULTANT Professional Summary Substance Abuse Counselor specializing in assessments.  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads of more than 30 clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions by 86 %. Professional Experience Consultant January 2016 to Current Company Name － City , State Provide clinical assessment for substance abusing patients entering treatment.  Efficiently gathered information from families and social services agencies to inform development of treatment plans. Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge. Clinical Case Management Specialist January 2015 to February 2016 Company Name － City , State Collaborated closely with treatment team to appropriately coordinate client care services. Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates. Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic. Correspond with MCO's to support appeal request and denial of services. Work with fiscal department to insure compliance with corporate goals. Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence. Treatment Consultant June 2013 to June 2014 Company Name － City , State Territory Management for Long Island and New York City. Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities. Marketed residential treatment programs throughout the United States. Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge. Supported families through referrals to local treatment programs, legal supportive services and private therapists. Worked as liaison between the treating facility and all stakeholders. Regional Service Coordinator February 2011 to June 2013 Company Name － City , State Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan. The ARC provided a first point of contact for patients seeking access to treatment. Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network. Responsible for developing and maintaining referral relationships in New York City and Long Island. Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists. Clients Served: 514 patients engaged for assessments since 2011. 208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact. Intake Supervisor September 2009 to February 2011 Company Name － City , State Restructured Intake/Assessment department increasing assessment s by 86%. Increased retention of clients engaged in treatment by 230% YTD 2010. Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010. Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010. Education and Training B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State Skills Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.

CONSULTANT

MINERALOGY ENGINEERING INTERN Summary Passionate graduate student in extractive metallurgy with solid industrial experience, a diverse academic background, and strong leadership and relationship-building skills. Education Colorado School of Mines 2016 Master of Science : Materials and Metallurgical Engineering City , State , USA Thesis work comprises of flotation fundamentals including zeta potential, contact angle, adsorption density as well lab scale flotation. Expected graduation date: May 2016 Aalto University 2014 Materials and Metallurgical Science City , Finland European Minerals Engineering Course. Studied plant automation, metallurgical plant design, and flotation. University of Miskolc 2013 Mineral Processing City , Hungary European Minerals Engineering Course. Focused on mineral processing including comminution and agglomeration. Wroclaw University of Technology 2013 Materials and Metallurgical Engineering City , Poland European Minerals Engineering Course. Took courses in hydrometallurgy, biometallurgy, pyrometallurgy, and mineral economics. Colorado School of Mines 2013 Bachelor of Science : Materials and Metallurgical Engineering City , State , USA Graduated with honors, cum laude. Experience Company Name June 2014 to September 2014 Mineralogy Engineering Intern City , State Working with lab and pilot plant scale project in minerals processing including flotation, magnetic separation, screening. Company Name May 2013 to August 2013 Metallurgical Engineering Intern City , State Developed and performed a study on several quality issues for anode production. Collaborated with operations, technical, and maintenance to ensure implementation of project. Conducted laboratory work for XRD/XRF measurements of ore. Company Name May 2012 to August 2012 Corrosion and Materials Engineering Intern City , State Researched and reviewed differing pipeline coating technologies in the academia realm. Conducted evaluations for existing commercially available coatings and provided a suggestion for their use. Company Name June 2011 to August 2011 Primary Process Intern City , State Provided assistance to technical operations, primary process, quality, and pilot plant. Developed and performed a study on several quality issues. Created a report with laboratory results that encompassed a solution to quality problems. Produced a plan for a new expansion of the plant. Affiliations Society of Mining, Metallurgy,and Exploration, Tau Beta Pi Engineering Honor Society, Blue Key Honor Society, Materials Advantage, Alpha Phi, International Intercollegiate Mining Games Accomplishments Cumulative GPA - 3.67 cum laude Involvement Tau Beta Pi Engineering Honor Society Director of Scholarship 2012 Skills Metallurgical, Metallurgical Engineering, Fundraising, Mec, Exploration, Metallurgy, Laboratory, Operations, Maintenance, Xrf, Coatings, Corrosion, Materials Engineering, Pipeline

ENGINEERING

TW SUBSTITUTE TEACHER Experience Company Name - Substitute Teacher 01/2008 - Current On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and teacher's aide. Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Maintained day to day classroom management to promote learning. Company Name - 4-H Program Assistant & Open Campus Assistant City , State 02/2009 - 10/2016 Supported educational programs through the delivery of program curricula, coordination of program elements or projects, assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retained volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Including travel to National programs. Gathered data for annual reporting of program success, volunteer hours, personal time, yearly reports of accomplishments. Created a Plan of Work annually. Used 4-H access and 4-H online. Promoted Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers and School District. Delivered polished and thorough lectures on topics such as teen sex-texting and generational differences. Company Name - Community Outreach Coordinator 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as a liaison between local groups and MOPS, INT. Skills used: self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda within the community. Developed presentations for public events, community groups and organizational assemblies. Work History Company Name - Substitute teacher 01/2008 - 01/2011 On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and as a teachers aide. OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 to October 2016; support educational programs through the delivery of program curricula, coordination of program elements or projects and assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retain volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Managed and oversaw fundraiser's and travel for National 4-H leadership conferences for local youth. Gather data and report program success, volunteer hours, personal time and yearly reports of accomplishments. Promote Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers. OSU Extension Service Tillamook County: Oregon Open Campus; 2012 ; helping to build, expand, and market programming related to the Outreach & Engagement activities of Oregon State University. Including public outreach events, fair booths, hosting learning workshops and public education of mission statement. Company Name - Community Coach 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as liaison between local coordinators/chartering ministries and MOPS Int. Skills include self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda with local churches, doctor offices and media. Professional Summary Experienced educator with hands on experience in youth development and interpersonal skills growing and managing large volunteer base and program development. Committed to offering programming and education to all youth. Skills Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops Education Oregon State University Bachelor of Science : Animal Science Certifications Paul Axtel Conflict and Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check off certified Highlights Volunteer management, public education of agriculture, supervisory skills, resourceful, diligent and persistent, committed to excellence in all activities, create positive environment. Have proficient use of internet for accessing, researching and sharing critical knowledge, social media use to maximize communication, adaptable, basic keyboard, computer skills, and ten key.

TEACHER

LEAD PHARMACY TECHNICIAN ADVOCATE - SUPERVISOR Experience Lead Pharmacy Technician Advocate - Supervisor June 2005 to Current Company Name － City , State Assist pharmacist in provision of pharmaceutical care by reviewing, collecting, and entering data used by pharmacists. Directly supervise the pharmacy technicians to keep a constant flow. Accountable for managing the day to day activities of the technician staff, scheduling technicians, and providing staff development. Under the supervision of a licensed pharmacist, I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program. Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed. Assist Business Pharmacy Manager with daily drug orders for all accounts, over the counter, pharmacy retail and 340b. Assist in inventory control, reconcile receiving and checking in orders as requested. Stock medication on shelves, rotation of stock, check for outdated medications, and process returns. Answer multi line phones, register patients and deliver superb customer service. Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies. Conduct patient intake interview and applications upon applying. Assist patients in properly completing documentation for entrance in to Medication Assistance Program. Properly maintain patient status in program by completing filing, referrals, and data entry. Apply for such programs in a timely manner and track eligibility status for determined program, complete renewal process. Inform patients with other community resources available for assistance. Major responsibilities include but are not limited to leadership, quality, improvement, orientation and training, and projects. Compute in-depth mathematical skills necessary to accurately calculate fractions, ratios, percentages and totals. Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives. Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology. Fill and Update Lists using the department computer, record keeping techniques including upkeep of inventory of pharmaceuticals stock. Restaurant Manager August 2002 to April 2005 Company Name － City , State Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos. Coordinated a variety of activities while handling the business performance to maintain high standards of food, service, and health and safety requirements. Combined strategic planning and day-to-day management activities, such as shift pattern organization, particularly in marketing and business development. Created and executed plans for restaurant sales, profit and staff development along with budget setting. Developed weekly and monthly food planning and coordinating menus to keep up with the fast-paced, highly demanding industry. Clinic Clerk December 2000 to August 2002 Company Name － City , State Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments. Maintain all medical records up to date and send to other medical facilities upon request. Collect, handle, and process medical insurance, accept co-pays and payments for clinic visits. Set up new charts and prepare for the following day. Assist in handling management functions to maintain a constant streamline Receive, organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits, schedules, appointments and seminars In house translator for patients, physicians and nurses. Education Bachelors : Behavior Science , March 2015 Bellevue University － City , State Behavior Science National Pharmacy Technician Certification (PTCB) 2012-Present *Certification for Nebraska Pharmacy Technician : General Studies , 2012 Metro Community College － City , State General Studies Skills streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written

ADVOCATE

LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA "Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions.   Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management for Executives (Resident Course), US Army, 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS

AVIATION

MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life. Core Qualifications Adobe Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient in Adobe Creative Suites) Corporate Marketing Communications Creative Print and Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials. Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness. Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns. Annual printing budget: $300,000 with an annual increase of 15%. Developed integrated marketing and branding campaigns for all internal corporate meetings and events. Attendance ranging from 10 to 1,000. Marketing budgets ranging from $500 to $250,000. Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral. Includes 150+ skus. Average of 35 orders per month. Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications. Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year. Trained additional employees to implement and maintain the ongoing training schedules/changes. Owner January 2001 to January 2005 Company Name － City , State Selected Accomplishments:. Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions. Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising. Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005. Art Director January 2000 to January 2001 Company Name － City , State Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers. Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry. Art Director January 1997 to January 2000 Company Name － City , State Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management. Established and maintained design clientele throughout three years with company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo. PIAS Awards: Best of Category, Award of Excellence and Award of Merit. Graphic Designer January 1995 to January 1996 Company Name － City , State Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained all incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State Manufacturer and distributor of personal care health and beauty products for the store brand industry. Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele. Selected Accomplishments: Piloted the "Traveling Artist" program resulting in an expedited design approval process. Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies. Designed corporate newsletter, presentation slides, sales brochures and POP displays. Promoted multiple times within my tenure. Education Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree. Professional Affiliations Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website

DESIGNER

INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Work History Information Technology Specialist I Summary of Skills and Qualifications:. 07/2008 to Current Computer Network Specialist Company Name – City , State I serve as the Lan Administrator. I installed and maintain over 100 servers. I installed and maintain a Hyper V cluster of 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS. I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary. I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple. I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment. I work with users on high level technical issues to analyze issue sand then take corrective action. I perform new employee technology orientations and cellphone training in groups or individually. I write or modify scripts such as Powershell, VBscript. I administer a Vsphere server. 06/2001 to 07/2008 Technology Specialist III Company Name – City , State Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary. LAN Administrator Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager. EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange : week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course : Skills

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention & Satisfaction Evaluating Customer Needs Team Builder Training and Development Business Development Sales Management & Analysis Experience Business Development Representative March 2010 to Current Company Name - City , State Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Preparing and completing action plans for customer-service standards. Resolving problems, completing audits, identifying customer service trends and determining system improvements. Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information. Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success. Successfully raised capital to assist with growth. Licensed Healthcare Representative December 2008 to March 2010 Company Name - City , State Managed high volume call activity from healthcare providers and Cigna clients. Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs. Maintained networks/partnerships with internal and external partners to expedite client processing. Effectively assessed patient needs and resolved client conflicts. Utilized technology to expedite client verification, documentation, & service. Outside Sales Manager March 2005 to December 2008 Company Name - City , State Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking. Successfully collaborated with territory partners and contribute to team success. Developed and maintained networks/partnerships with external community advocacy groups, pharmacies. Manager Trainee May 2004 to March 2005 Company Name - City , State Responsible for overseeing the day-to-day operations of the rental location. Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level. Managed team members job performance including counter sales Responsible for team member development. Education MBA : Business Administration , 2009 University of Phoenix - City , State Business Administration BS : Psychology , 2002 Florida State University - City , State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend

BUSINESS-DEVELOPMENT

SPANISH TEACHER Summary Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management. Highlights Professional Certification in Secondary level Spanish Permanent Certification in Secondary Inclusive Education Accomplishments Achieved effective and highly effective status on all APPR evaluations Helped more than 15 students reach their IEP goal of graduating with a Regents diploma Managed classes of up to 23 students Chaperoned 25 field trips and after school activities Designed twenty weekly lesson plans focused on age and level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 to Current Company Name City , State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer the 8th grade State Proficiency Exam. Administer the level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised the Middle School International Club. Developed and taught the 6th grade World Cultures and Languages program. Chaperoned High School Europe trip (April, 2005). Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University of Madrid, Complutense Master of Science Spring 2008 Nazareth College Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City Spanish certification 7-12 Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City Bachelor of Science in Sociology and Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish and Inclusive Education, 2008. Interests Creating fun, interactive, and motivating lessons for the Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing and slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador

TEACHER

PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business

TEACHER

CONSULTANT Summary Over 20 years experience working with IFC on many sectors - oil and gas, mining, renewable energy and Skills Experience with IFC jeopardy projects, portfolio management.    Experience with several IFC Portfolio Databases.  Experience Consultant , 12/1996 to Current Company Name － City Conducted risk and impairment analyses of IFC's portfolio of loan and equity investments and recommended to senior management the specific loss reserves to cover impaired individual investments. Analyzed financial statements of client companies and coordinated with Investment Officers to validate information from IFC files. Participated in the development of a new loan loss reserve forecasting tool based on loan migration analysis. Took part in the preparation of the FY97 Loss Reserve Review Paper. Participated in discussions on the status of investee companies with the Investment Departments. Prepared project status reports to external auditors. Policy Analyst , 03/1991 to 07/1994 Company Name － City Managed a team of seven professionals to establish and operate one of the Company's first joint ventures with the Austrian partner Berthold & Stempel. Worked on the introduction of leasing in the hotel and catering divisions of the company. Worked with Senior Management on the introduction of a new accounting system. Lecturer , 01/1987 to 03/1991 Company Name Taught a course in Microeconomics. Participated in a number of projects on companies' restructuring and regional development issues with local enterprises and government agencies. Languages Bulgarian and Russian (fluent); German (working knowledge). Education and Training MBA : Finance , November 1996 GEORGETOWN UNIVERSITY － City , State Finance 3.67 Finance Club, Consulting Club. * SEED (Students for Eastern European Development) --Fund-raiser. MS : Economics , February 1987 Varna University School of Economics Varna Bulgaria Economics 3.85/4.00 Graduated in the top 5%. * Gold Medal from the Bulgarian Ministry of Education awarded for academic excellence. Skills accounting system, Bulgarian, Consulting, client, Database, equity, Senior Management, Finance, financial statements, forecasting, German, government, investments, migration, Russian (fluent, spread sheet, word processing

CONSULTANT

DIRECTOR IT CLIENT SERVICES FILMS & OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I have over 20 years of experience in Information Technology spanning from Entertainment, Internet, Healthcare, Automotive, and Banking Industries. I managed staff in each of these industries doing everything from budgeting, staffing, planning, and installations and managing day-to-day operations. I coordinated and setup infrastructure in house and remote events. I have done M&A of major companies such as ESPN, ABC Family, Touchstone Television and most recently DreamWorks Animations. Good with analytic and financial skill. I have a Master of Science in Computer Information Systems and I am ITIL certified. Core Competencies Highly motivated visionary with excellent organizational leadership skill. Highly analytical and detail-oriented. Team oriented and ability to work well under pressure. Strong interpersonal and communication (written and verbal) skill. Ability to establish priorities, developed timelines, and determine accountabilities. Self-motivated, flexible, hands-on approach and able to work in a fast paced environment. Exceptional knowledge of service and application delivery, as well as successful service level agreements Able to work independently with little or no supervision. Demonstrated ability to collaborate and problem solve with executives and department managers. Strong presentation and communication skill Core Accomplishments Director of IT Services (Operation CIO) and first ever head of NFL Network IT department since its inception and national launch in late 2003.  I reported directly President and CEO Steve Bornstein. Built NFL Network from the ground up which included the creation and execution of: architecture of the data center, Voice over IP (VoIP) company telephony system, Video Conference systems, key architect of NFL Network IT infrastructure, in charge of vendor contract negotiation and management, established OEM procurement agreements for hardware and software assets. I oversaw and managed all aspects of NFL Network's studio and remote shows technical operations, managed IT staff in charge of production and infrastructure support.  This level of 24/7 support was essential for NFL Network's more than 2500 hours of live studio programming that includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around the League Live and Path to the Draft. Of the original 100 million dollars investment by NFL Network, 1 million dollars was used in the creation of the IT infrastructures, asset procurement, and establishment of a data center.  I was a key architect in the creation of the NFL Network, which is now producing over 1 billion dollar in annual subscription revenue. I created and oversaw deployment of a new company-wide inventory asset tracking system for TV Production.  Led to a $2 million cost avoidance per year. I initiated and implemented new TV Pilot desktop and laptop deployment process that saved the company $78,000 annually. ·       Spearheaded and implemented employee performance metrics system, which were used to create monthly, quarterly and annual reports for the CIO, CFO and management. Built out Post Production, Edit bays, media asset management at NFL as well as NBCUniversal. Implemented video encoding process for on demand delivery ·       Completed RFPs and ERP, Vendor Management. Coordinated and installed Infrastructure and Operations for 12 consecutive Super Bowls. Professional Experience 10/2015 to 11/2016 Director IT Client Services Films & Operations and Technical Services West Coast Company Name － City , State Responsible for overseeing the team that provides technical support for West Coast Operations & Technical Services as well as Universal Pictures clients both domestically and abroad.  This included communications and support for end users, their applications, and their computing devices.  As Director of client services I manage and oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators and 27 technical supports analysts across the country and Canada.  Worked to integrate DreamWorks desktop and laptops equipment as part of a 3.8 billion dollar acquisition.  Oversaw Broadcast team as well as postproduction.  Worked with digital rights and content distributions. 04/2014 to 10/2015 Director IT Client Services NBC Entertainment and TV Production Company Name － City , State Responsible for overseeing the team that provides technical support for NBC Entertainments, NBC Distribution, Universal Cable Productions and Universal TV Productions clients domestically and abroad, as well as communications with, end users for their computing devices and the applications that run on those devices. I created an inventory control system to better track our assets as well as global naming convention for company assets. Manage business-aligned client services team, which included technical lead, team coordinator, and data analysts. Maintain solid business relationships with vendors, and original equipment manufacturers (OEMs), and internal chain of command. Communicated and provided bi-weekly update and monthly reports regarding overall health of client services support along with status of planned infrastructure changes, which would affect our end user experience. Identified, documented, and maintained list of department leaders & key business contacts with the application and infrastructure leaders of the company. Maintain solid application, infrastructure, client services, and corporate relationships. Attended application staff meetings and function as a dotted-line report for all responsibilities. Provided application leader with updates regarding key issues and workplace changes. Coordinated business communication with application and infrastructure projects and corporate initiatives with leadership and chain of command. Coordinated project responsibilities with infrastructure liaison and made decisions of project assignment and of ownership of each project. Investigated and communicated any adverse impacts to our infrastructure and systems due to upgrades or implementation of system changes. Coordinated and managed infrastructure and system-wide changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), and core computer team (mostly network/file related). Communicated on a frequent basis system health and any system maintenance down time to client services team, business users, application leader and infrastructures leader. Managed high priority issues and escalations with multiple user impact until problem ticket were closed and resolution communicated to stakeholders. Manage overall health of the queue by re-shuffling resources where/when needed and intervened/reassigned tickets missing SLA's to technical lead. Oversaw and initiated workplace related projects with CS team including PC/Mac refreshes, upgrades, and maintenance. Microsoft office migrations, upgrades to Windows 10, etc. Provided technical training plan and coordinated on-site courses for all CS Analysts and technical leads. Monitored metrics including ticket service levels and customer satisfaction surveys. Created inventory control program for the company assets. Over saw workplace technology for TV Production Director IT Services 10/2003 to 05/2014 Director IT Services (Operation CIO) Company Name － City , State I was brought in from Disney as the first IT person for NFL Network when we started this company from the ground up. I reported directly to the CEO. I built and ran the company as department head for over 10 years. Built IT infrastructure and continued making improvements and technological advancements to what NFL Network is today. Built out TV studio, which consisted of multiple control rooms and sound stages. Setup Post Production facility and workflow. Managed and operate within departmental Capital (CAPEX) and Operational (OPEX) budget parameters. Implemented encoding process and infrastructure. Implemented media management I supported all facets of the 24/7 operations for NFL Network and NFL Digital Media, which included nfl.com, all 32 team sites, and NFL Fantasy football. Operations were located in Culver City with multiple remote sites across the country, which included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions and remote operations system and infrastructure. We were responsible for creating identification (ID) badges for staff and vetted personnel, security access to restricted areas and facilities, set up digital video recording (DVR) Security Camera systems throughout the facilities. I worked on IT budget, procurement, and contracts for both production facilities in Culver City and all remote facilities across the country. We were the first major media production facility to use virtual private network (VPN) Devices and voice over internet protocol (VoIP) over our various devices. I was key and integral part of building from the ground up and in charge of the information and data systems infrastructure of the NFL Network and NFL.com. We built infrastructure that can support engineering as well as business needs. I co-chaired Business Continuity and Resilience Services (BCRS) project for NFL as a whole. 03/1997 to 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City , State I reported directly to the CIO. I started out as temporary helpdesk analyst; I was hired on full time and was promoted from Helpdesk Analyst to Analyst to Lead Analyst to Supervisor to Manager. When ABC moved from Century City to Burbank, I was promoted to Manager of Executives Support for Disney/ABC and eventually became Senior Technical Advisor for ABC TV. As a Manager of Executive Support I oversaw 13 systems support analysts plus independent contractor for both East and West Coast to support executives of Disney, ABC Television, ESPN and Touchstone as well as productions on a 24x7 schedule. Coordinate the over all system support process to ensure that all executives and productions computers function properly, and personally provide services to top key executives of the corporation. Proactively researched, implemented and supported leading edge solutions to ensure that Disney/ABC executives are on the cutting edge of technologies. I was involved in procuring and providing Personal Digital Assistants (PDs) and Blackberries cell phones to Disney executives with login scripts. Lead efforts in diagnosing, resolving, and maintaining hardware, software, operating system, network, and backup recovery services for the enterprise. I established standard operating procedures (SOP) and corporate policies for use throughout the company. Interacted with clients and provided client surveys to ensure system support team provided quality services. I had open communication with other departments such as Local Area Networks (LAN) services, telecommunications department, and emails support group to resolve any system support issues our personnel may be experiencing. I communicated directly to CIO on all operations and implementation personnel. I oversaw corporate purchasing and asset management, which included software, hardware and computer equipment rentals. Prepare monthly system support activity and progress report for both East and West Coast. Prepare departmental budget as well as long range planning. When Disney acquired Touchstone, I was there to facilitate the integration between the two companies and transition Touchstone personnel to Century City facility. I spearheaded the migration of Touchstone's Macintosh ("Mac") systems with PCs systems for business reasons. Touchstone had 43 concurrent pilot Mac systems running and 1,000 rental computers being used in studio prior to the migration effort. We supported all the various Mac systems during migration effort until end user was fully migrated to PC based machines. I was an integral part in planning, preparing, and designing the information systems infrastructure for the ABC building when Disney relocated 400 ABC network employees from New York and Century City site to Burbank. I also was key integrator of ESPN, BVTV, and BVTV International into our corporate network. The ABC Building housed 1,000 employees. I was on the committee when Disney Consolidated 160,000 employees and hundreds of domains globally into 7 corporate domains in Active Directory. I was also present acquisition of ABC Family by Disney. I was an active member and technical consultant in the planning, integration, and migration of ABC Family TV from Saban building in Westwood to the ABC Building in Burbank. Education 2005 Master of Science : Computer Information Systems University of Phoenix － City , State , USA Computer Information Systems 1989 Bachelor of Science : Electrical and Electronics Engineer California State Polytechnic University － City , State , USA Electrical and Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity and Inclusion *Code of Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built and Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital and Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training

DIGITAL-MEDIA

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Account reconciliation expert General ledger accounting working on SAP tool and HFM Account payable Specialist Auditing Expert in customer relations Flexible team player Compliance testing knowledge Accomplishments Achieved cost reduction by eliminating redundant processes. Operated computers programmed with accounting software to record, store, and analyze information. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed.Reduced the open invoice cycle time from days developing new dispute reporting procedures. Experience Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions. Accounts Receivable experience with focus in Cash Application and/or Adjustments Process day to day AP; to include matching, reviewing for proper approvals and G/L coding, researching and entering invoices. HFM reporting including balance sheet profit and loss statement etc. Run weekly checks, match, mail and file copies. Prepare weekly cash requirements report. Work closely with other departments and outside vendors. Maintain vendor files. Assist with month-end account reconciliations and journal entries. Cross train with A/R to process invoices and deposits Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Company Name January 2016 to January 2016 Accountant Maintain of Cash book. Maintenance and Finalization of Annual account Preparation of Bank Reconciliation Statement. Billing And Realisation From Debtors Verification of Expenditure Bills and Traveling Bills. Salary JV Verification. Day to day office activity I hereby declare that all the facts mentioned above are true to the best of my knowledge. Company Name January 2016 to January 2016 Consultant Prepare journal entries and ensure reconciliation are complete. Review general ledger to ensure proper accounting is in place Process pay application invoice and payment. General ledger Reconcilation and adjusting entries. Reconcilation bank account accurately and in a timely manner with attention to unusal items that remain outstanding at monthend. Upload bank statement and Bank revaluation in SAP. Preparing financial reports in HFM (balance sheet, profit and loss statement, GR 55, Cycle run) Reviewing Balance sheet and profit and loss statement. Prepaid and accurual booking in monthed. Monthend quaterend and year end reporting. Intercompany reconciliation. ACCOUNTS PAYABLE Vendor creation, edit and reconciliation Stock report preparion Invoice posting and verification in SAP tool. Collect and maintain vendor W 9. GR/IR clearing Automatic payment run in SAP. 3 way matching. Inventory control and expensing. Ixos invoicing with payment. Create purchase order. Foreign currency Revaluation. 2)Working as Process Developer (Novartis Canada GL and AP) from 23. Company Name March 2009 to December 2012 Worked in several sub modules of Sap Financials: Accounts receivable, Accounts Payable, General Ledger, Banking. Accounts Payable: Automated Payment Program (APP), Invoice Processing, IDOC, MIRO. Vendor Master, Customer Master, General Ledger Master data. Having good domain experience related to different functional module: Order 2 Cash (OTC), Procure 2 Pay (P2P), Buy 2 Pay (B2P) and Invoice 2 Pay (I2P). Dash board maintenance, Client handling, Query resolution, Bank Reconciliation. Education MBA (Finance and IT) *B.Com(Mgt Hons) Technical Qualifications *SAP FI Module Diploma : Computer Application Computer Application Personal Information Date: Yours Sincerely, Place: Smruti Rekha singh. Additional Information Date: Yours Sincerely, Place: Smruti Rekha singh. Skills account reconciliations, accounting, accounts payable, Accounts Receivable, AP, Balance sheet, Bank Reconciliation, Banking, Billing, book, Com, Client, edit, Finance, Financials, financial reports, Preparing financial reports, focus, functional, General Ledger, GL, Inventory control, process invoices, Invoice Processing, invoicing, MBA, mail, office, Developer, profit and loss statement, coding, reporting, researching, SAP FI, SAP

ACCOUNTANT

INTERIOR DESIGNER Professional Summary Hands on and highly motivated Interior Designer involved in all stages of design from concept inception and development to installation. Results-oriented Design Professional who works with the design team to provide seamless, cutting edge and creative designs within strict time frames. Work History Interior Designer Jan 1999 - Current Company Name City , State Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design. Presented professional and polished storyboards, layouts and budgets based on scope of each project. Offered solutions for design concerns. Negotiated and assisted in writing contracts to present to client. Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project. Created custom furniture as needed by interfacing with fabricators and artisans. Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural. Offered clear and fair communication to team members, assisting with design process. Sourcing of all ff&e items to suit specific project needs, while maintaining project budget. Procurement of all items needed to complete project within deadlines. Receipt and placement of furnishings, art and all decorative elements. Created custom furniture as needed by interfacing with fabricators and artisans. Procurement Budget Preparation. Sales and Customer Service. Colorist and Paint Specialist Education High School Diploma : Shadle Park High School City , State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca

DESIGNER

EDUCATION OFFICER & SENIOR EDUCATION OFFICER GUIDANCE & COUNSELING UNIT Professional Summary I joined the Ministry of Education in 1982 and was posted at the R.M.Bailey Senior High School where I remained for seventeen and a half wonderful years. I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance & Counseling Unit upon the retirement of the former officer. I enjoyed my experience at R.M.Baily and have had the pleasure of working with and assisting students even after my departure from the school, I am still counseling many of them and their children today. I have had the opportunity of supervising the Guidance & Counseling Unit over the past sixteen years and watched it grow from forty- two (42) counselors in 1999 to one hundred and thirty two (132) in 2015, posted in ninety-four schools on fourteen islands and cays throughout the country. During my leadership, we collaborated with the College of The Bahamas and Kent State University and established a Master's of Education Degree Program in School Counseling from 2001 to 2011. Eighty- nine (89) persons obtained the Masters Degree, and the unit has the largest amount of employees with this Degree in the Ministry of Education. I realized in order for the unit to move forward, ongoing training was a requirement for all officers, which kept them informed about the latest techniques and strengthened areas of concern. We also established a crisis team that assists with grief and disaster counseling. The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas, I learned about the Employee Assistance Program, and implemented it at the Ministry of Education on a smaller scale. This proved to be very successful but the need for expansion was necessary. Upon the retirement of Mrs. Pansy Hamilton Brown, Iris Strachan, and Clevette Gibson took the reins and took EAP to the next level. The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided. I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level. Core Qualifications Experienced in individual and group counseling Sound knowledge of Erik Erikson developmental stages from birth to death outstanding planning and organizational skills Exceptional communication skills and outstanding leadership qualities Flexible, enthusiastic and enjoys working with people Solution focus Unique knack in identifying and improving counselors and clients potential Skilled in MS Office and researching on the Internet effective listener and Critical thinker skills Outstanding interpersonal and rapport building skills . Skilled in collecting and compiling information through interaction with colleagues, parents and students Experience 10/2007 to Current Co-chair person of the Annual Careers Month & National Careers Fair The purpose of the activities during the month of October is to launch career information to all students in the school system, which continues throughout the school year. Adjunct Lecturer 2002 to 2012   Kent State University & The College of the Bahamas for the Masters degree in School Counselling, Nassau Campus Employee Assistance Program Coordinator   In 2003,after visiting the school system in Dallas Texas and learning about their Employee Assistance Program, I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education. The program is a voluntary or referral ‘work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems'. The program has assisted an estimated two thousand five hundred employees over the last twelve years. National L.E.A.D Institute Bahamas Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members. These concerns were address and suggestions recommended on how to best assist our students. Education Officer & Senior Education Officer Guidance & Counseling Unit 08/1999 to 03/2015 Company Name Supervise Guidance Counselors in the Government School system. The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas, to develop well-balanced and comprehensive programs in order to meet the academic, developmental/person and social needs of students. School Counselor 03/1982 to 06/1999 Company Name Office Clerk 01/1975 to 01/1977 Company Name Education Masters of Science : Guidance Counseling 1985 Long Island University City , State , US Bachelors : Psychology 1980 Bethune Cookman College City , State , US High School Diploma 1975 St. Johns College Professional Affiliations Nassau Chapter of Links, Alpha Kappa Alpha Sorority- 1979 - Present Bahamas Association of School Counselors - 2010 - Present American School Counselors Association – 2000-Present Employee Assistance Professionals Association (EAPA) – 2013-Present Skills Brief Counseling, Resistance and Prevention Program (RAPP) certified trainer, Group and Individual counseling.

AGRICULTURE

CARPENTER Summary Carpenter Foreman Position where I can effectively utilize my expertise and skills. Highlights Thorough knowledge of safety practices and occupational hazards related to construction work. Solid understanding of supervising, planning, delegating, and performing tasks Remarkable ability to comprehend, blueprints, drawings and sketches Certified rigger and signal person Proficient with welding and cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 to Current Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. 08/2015 to 10/2015 Foreman Company Name － City , State Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction. 08/2014 to 08/2015 Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. Education High school diploma Byron High School － City , State Associate degree (A.S Rock Valley College － City , State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding

CONSTRUCTION

CONSTRUCTION WORKER Professional Summary Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers. Education High School Diploma : 04/2020 Corinth Holders High School - City Skateboarding, Gaming, Exercising I've skated for a long time but not much anymore, I still do enjoy it though and love to skate with my friends when I am free. I'm pretty good at video games also and I love playing them when I am with friends or on my own. Also recently I have been trying to get into exercising and making myself healthy. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers.

CONSTRUCTION

WMS CONSULTANT Objective Looking for the position of a supply chain consultant, where I can optimize a company's business, by providing supply chain solutions and building an efficient customer relationship. Summary of Skills Strong understanding of supply chain principles with an expertise in warehouse management. Functional knowledge in the end to end warehouse systems with an experience in Manhattan Associates' Warehouse Systems. Complete understanding of Inbound, Inventory and Outbound in a Warehouse. Excellent knowledge in software development life cycle with an emphasis in analysis and testing. Ability to clearly define and execute test plans and procedures. Ability to meet deadlines and deliver projects on time. Strong analytical and problem solving skills. Hands on experience in troubleshooting computer hardware peripherals. Work Experience Company Name City , State WMS Consultant 05/2015 to Current Created Test Cases for inbound receiving and put-away fields. Verified ASNs after parsing multiple ASNs using XML format. Created Inbound and Outbound License Plate Numbers.(iLPN/oLPN). Configured and Tested System directed and manual put-away. Configured the inventory to move an item from one active location to the another; one active location to a reserve. Configured Wave Management, Task Management, Locations, Wave Process Types and Inventory Need Types. Tested partial shipment and RF receive menu. Tested the PIX transaction to keep track of Inventory Movement. Worked on back-end testing of the databases by writing SQL Queries to join the tables, verify the data, etc. Environment: Manhattan Associates WMOS 2013, SQL Server 11.02   Client: Li&Fung(2013)   Company Name City , State Quality Assurance Engineer 11/2014 to 05/2015 Performed necessary software and hardware evaluations as per the client's requirements. Designed and modified user interfaces to accommodate new verticals. Assisted engineers by troubleshooting and configuring LANs, switches, routers and firewalls. Modified and tested prototype using working models for computer simulation. Documented and reported bugs to the developers. Ensured that the data from the production server is valid and not redundant. Worked with other engineering disciplines to evaluate interface between hardware and software and analyze the operational and performance requirements of overall systems. Worked towards customer satisfaction and overall sales by analyzing and correcting internal software and other customer problems. Performed site surveys, commissioned and installed hardware equipment at the client's site. Company Name City , State Junior PeopleSoft Developer 06/2014 to 11/2014 Implemented web based applications using Oracle's PeopleSoft technology for internal projects in the company. Worked on Oracle's PeopleSoft Supply Chain Module (SCM) to implement customer order, inventory and fulfillment management. Used PeopleTools to develop an order management portal and implemented business logics for the order management system. Worked on relational databases by querying relevant data and optimizing performance through normalization. Worked on the eight steps of PeopleSoft application development with emphasis on design and creating page definitions. Involved in various aspects of software development and generated reports using PeopleSoft's Structured Query Report (SQR). Environment : Oracle PeopleTools 8.46, Oracle Database Express 11g. Company Name City , State Senior Technology Consultant 01/2012 to 05/2014 Assisted users with hardware and software issues using the university's Lab resources. Monitored and managed computer labs at the University of Florida. Assisted Professors in setting up the lab for exams, practical experiments. Organized and maintained online classroom reservation system. Enforced lab policies and procedures. Promoted as a senior technology consultant during the period of work.. Certified as a Technology Consultant by the Academic Technology Labs, University of Florida. Education Master of Science : Computer Engineering May 2014 University of Florida , City , State , USA Received Achievement Award from the College of Engineering, University of Florida for my academic accomplishment. Bachelor of Technology : Information Technology 2011 Anna University , City , State , India Graduated with First Class Distinction. Technical Skills Programming Languages: Java Web Technologies: HTML5, CSS3, Java Script, PHP, JQuery Development IDE: Eclipse, Microsoft Visual Studio 2012, Matlab Database: Microsoft SQL Server R2, Oracle 9i/10g/11g Testing Tool: Microsoft Test Manager Software Suite: Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM).

CONSULTANT

ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.   Summary of Skills Professional verbal and written communication Type 80+ wpm Strong analytical and organizational skills Excellent interpersonal skills Professional phone manner and office etiquette Schedule management Self-starter Employee training and development Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 to Current Company Name City , State •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public. •Supervision of Student Assistants and adviser to both grad students and assistants. •Maintain documentations necessary to the Construction Management Department. •Manage calls to the main departmental phone number. •Maintain excellent customer service within the office for both students and parents. •Establish rapport with business professionals, representing the department and KSU in a professional manner. •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration. •Generate purchases and payments. •Set-up courses and prerequisites in Banner, and help students at the time of registration. •Assist project staff/faculty in preparation of institutes and workshops •Manage supply inventory. •Manage departmental records. •Assist with technology. •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department. •Manage Department Chair's calendar. •Order catering needed for any departmental events or meetings. •Create minutes and agendas for meetings. •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department. •Organizes and submit payment requests to the SPSU Foundation via KSU. •Maintain ongoing list of those with door passes for new KSU door swipe process for department. •Provide information on the Construction Management program to prospective students and parents. •Handle all correspondence for department chair. •Assist faculty, students, and industry advisory board members to arrange internships and job placement. •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair. •Travel arrangements for students, faculty and staff for competitions held throughout the year. •Appointment setting for academic advising between faculty and students. •Manage the department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details. •Arrange work requests for Information Technology needs and other facility repairs. •Provide typing and secretarial support to the department chair and faculty. •Maintain filing system. •Work with other departments in a cooperative manner. •Hire and processes paperwork for student assistants. •Coordinate departmental meetings; attend and prepare minutes for distribution. •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications. •Assist with all faculty job searches including making travel arrangements for applicants. Design electronic file systems and maintained electronic and paper files. Serve as central point of contact for all outside vendors needing to gain access to the building. Plan meetings and prepared conference rooms. Write reports and correspondence from dictation and handwritten notes. Disperse incoming mail to correct recipients throughout the department. Facilitate working relationships with co-tenants and building management. Organize files, develop spreadsheets, fax reports and scan documents. Manage the day-to-day calendar for the Department Chair. Properly route agreements, contracts and invoices through the signature process. Receive and distribute faxes and mail in a timely manner. Receive and screen a high volume of internal and external communications, including email and mail. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences. •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews. Office Manager 08/2014 to 04/2015 Company Name City , State Generating updated property information utilizing documentation from field representatives. Data Entry using AssessPro Software. Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England. Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents. Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island. Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary. Receiving calls and assisting callers with questions or directing them to the appropriate party. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 to 08/2014 Company Name City , State Facilitated working relationships with co-tenants and building management. Supplied key cards and building access to employees and visitors. Planned meetings and prepared conference rooms. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Shipping Coordinator 07/2010 to 08/2012 Company Name City , State Processed Internet based orders for customers all over the United States and utilize Endicia for shipment. processing. Prepared and shipped large orders to stores in the US and Canada. Kept shipping area organized for. efficiency. Ordered printing supplies as needed. Solely responsible for daily outgoing shipments of all Internet. based orders for this privately owned company. Website and Social Media Manger 12/2009 to 07/2012 Company Name City , State Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 to 10/2009 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 to 10/2007 Company Name City , State Began as the professional receptionist and was promoted to Disburser/Post Closer. As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients. Maintaining lobby area and kept conference rooms in order. As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests. I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed. Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed. For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED & Adult High School Diploma 1983 Dekalb Community College City , State , USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management

CONSTRUCTION

EXECUTIVE CHEF Summary Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus on portion and cost control Focused and disciplined Inventory management familiarity Accomplishments Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List for Honor Recognition Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day. Experience Executive Chef January 2014 to October 2014 Company Name － City , State Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members. Managed dietary budget to include labor cost, forecasting, and ordering. Responsible for the quality and appearance of food, the morale of the staff. Developed positive relationships on behalf of company with residents, families, and state and local government officials. Associate Pastor March 2013 to Current Company Name － City , State Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol. Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away. Responsible for preparing Wednesday Evening Meals for up to seventy five church members. Warehouse Worker/Delivery Driver July 2011 to October 2012 Company Name － City , State Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks. Was often called upon to transport trucks to various locations throughout the country. Safety Director/Office Manager August 2010 to June 2011 Company Name － City , State Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety. Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations. Responds to accidents and recommends changes to policies and procedures when necessary. Master Sergeant January 1983 to July 2010 Company Name － City , State Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences. Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait. Conducted Inspector General Inquiries, along with high profiled investigations and inspections. Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action. Senior Instructor and Course Manager November 2002 to October 2005 Company Name － City , State for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky 03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987 Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer

CHEF

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Aug 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Mar 2017 to Jul 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Customer Service Representative City , State Company Name / Jul 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Sales Associate City , State Company Name / Jul 2015 to Oct 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jul 2014 to Feb 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Oct 2013 to Jun 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / Jun 2011 to Sep 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017  

HEALTHCARE

HORIZONTAL CONSTRUCTION ENGINEER Summary Experience in leadership as well as propagating tactical information. Operator of Heavy Construction Equipment, offering extensive experience operating equipment for any mission. Retail professional who excels in fast-paced environments, experience in customer service, merchandising, POS systems and cash handling. Ambitious student with excellent research, time management and problem solving skills. Experience Horizontal Construction Engineer , 02/2016 to 09/2017 Company Name － City , State Planned and coordinated work modifications of standard engineering techniques, procedures and criteria. Immediately communicated any equipment issues to the supervisor. Maintained equipment in good working order by checking fluid levels and greasing and fueling machines. Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors. Organized all new hire, security and temporary paperwork. Prepared and administered preventative maintenance work orders. Administrative operation tasks (filing paperwork, paperwork runner, ect. Sales Associate/Cashier , 03/2015 to 08/2015 Company Name － City , State Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Completed all cleaning, stocking and organizing tasks in assigned sales areas. Verified that all customers received receipts for purchases. Trained and served as a peer coach for new sales associates. Priced merchandise and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Cleaned up gas/chemical spills with the appropriate store procedures. Sandwich Artist/ Sales Associate , 10/2013 to 09/2014 Company Name － City , State Prepared a variety of foods according to customers' orders or supervisors instructions, following approved procedure. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods, following specific methods that required quick prep time. Maintained high standards of customer service during high-volume, fast-paced operations as well as completing closing procedures. Skills Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player

CONSTRUCTION

MEN'S SR DESIGNER - FREELANCE Summary Innovative and artistic professional with 20+ years in the fashion industry. Passionate, creative, resourceful, dependable, efficient, strong communication and organizational skills with the ability to troubleshoot problems. Enjoys working in a fast-paced, dynamic environment with the ability to work cross-functionally as well as independently. Laser focus on details and achieving the desired results. Experienced in price negotiations, costing of materials. Proficient in product development, well rou nded Fashion Designer familiar with the complete product creation life cycle, from initial concept to retail sale. Highlights Strong creative design skills Extensive fabric knowledge Superb attention to detail Superior communication skills Vendor relations Self-motivated professional Accomplishments Traveled to Asia and Europe for international trend research and theme inspiration.  Eddie Bauer, Best Product Wins 2013 - Award for Materials Development. Experience Company Name March 2016 to February 2012 Men's Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name June 2015 to Current Creative Design Consultant City , State Consultant on Women's design, styling and fabric quality and trim selections. Merchandise seasonal collections. Work on seasonal color palette. Research seasonal inspirations for patterns. Planning seasonal style count and color assortment. Company Name July 2012 to October 2014 Associate Manager - Materials Developer City , State Researching, develop and sourcing of fabrics/trims that meet design vision, merchant requirements and Company financial plans. Provide fabric/trim trend research to design in support of the product development process. Work directly with Mills during the materials development process. Manage fabric/trim deadlines and tracking to meet seasonal TACT. Requesting and coordinating proto sample yardages/trims from the mills to the appropriate vendors. Work with Product Development and Quality Assurance to review fabric/trim qualities to ensure they meet Eddie Bauer standards and uphold the authenticity and personality of the brand. Fabric/Trim price negotiating to achieve the best price and IMU. Partner with Design and PLM's to ensure that appropriate material are selected for the product. Company Name March 2010 to December 2011 Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name July 2005 to November 2009 Men's Sportswear Designer City , State Initiated and interpreted new product concepts to meet the needs of our customers, resulting in sales and growth for the company. Managed design projects and worked with team members to ensure that deadlines are met to reach company goals. Proposed color palette for assigned category(s) and participate in color process, including defining lab dip needs and color-way development on a style by style basis. Work as a team member in identifying general color direction on a seasonal basis. Developed fabrics/created pattern work and trims with our domestic and international vendors. Company Name September 2004 to June 2005 Men's Bottoms & Outerwear Designer City , State Responsible for designing and managing the TB Men's Collection Pants and Shorts as well as the Outerwear program each season. Developed and created technical sketches for the garment styling and construction specifications. Daily communications between the Hong Kong vendors on development and production issues. Knowledge in fitting garments. International travel to Hong Kong to work with the liaison office and fabric/trim vendors. Company Name March 2001 to September 2004 Apparel Product Designer II City , State Designed seasonal collections for the Men's and Boy's Sport Athletic Groups (Classic, Retro, Basketball, ILE, Training and Headwear/Accessories) as well as the Two 3 Men's Street Casual Line (Knits,Sweaters,Woven,Denim,Outerwear and Headwear/Accessories). Domestic and International travel for trend, trim and fabric research. Involved in Merchandising the seasonal line through styling and color. Ensured that product was consistent with market trends as well as business strategy. Interacted closely with merchandising teams to execute seasonal lines accordingly to style counts, gross margin requirements, and retail/catalog merchandising strategies. Education Art Institute of Seattle Associate Degree : Fashion Design City , State GPA: Graduated at the top 5% of my class with Honors Fashion Design Graduated at the top 5% of my class with Honors University of Washington Bachelor of Fine Arts : Fiber & Textiles City , State Fiber & Textiles Skills Creative direction, competitive research and market trends, price negotiating, Materials development, Merchandising, product design and development, Knowledge of Quality Assurance testing.

APPAREL

TEACHER Summary Obtain a position working in customer service where I can utilize my friendly and outgoing attitude. I'm very a nalytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Skills Excellent analytical skills Strong verbal communication Computer proficient Microsoft PowerPoint, Microsoft Word, Issue resolution Attention to detail Excellent written and verbal communication skillsExperience in a high volume, high stress work environment, productiveFluent in English and  Twi, Energetic and organized Accomplishments Top representative in department with customer satisfaction surpassing 80 %. Received award for customer service recognition and ability to work well with the other team members. Experience Teacher Jan 2016 to Mar 2016 Company Name － City , State Educate children, take care of children, maintain a healthy learning environment. Nursing Aide Aug 2015 to Jan 2016 Company Name － City , State Provide basic care for patient, accompany patient when leaving facility, maintain healthy living environment. Front Desk Receptionist Jun 2015 to Sep 2015 Company Name － City , State Answer phones, transferring Support, Referred difficult issues to upper management while maintaining positive rapport with customer. customers with online billing and account issues. calls book appointments, enroll clients. Cook Apr 2013 to Aug 2014 Company Name － City , State Train new employees, take orders, pass orders out to customers, prepare hot and cold food items, stock deliveries, maintain work area (cleaning). Education and Training Bachelor of Arts , African American Studies 2017 The Ohio State University － City , State , USA Child Development, N utritional Needs,L anguage acquisition, M ovement and Motor skills, Cultural influences, Coursework in Business and Communications Interests Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor Skills Sales Software: Salesforce.com, Service now Ticketing system Desktop Publishing Software: Photoshop Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written Additional Information ACTIVITIES: *Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor

TEACHER

ENGINEERING TECHNICIAN II Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project and Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative to work independently  Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient and diligent MS Office proficiency Google Documents 5S expert Safety member  Validation process specialist Accomplishments 2006 - Global Engineering nominee for Back Side Transfer/Lamination Technology. 2013 - Nominations, Global Engineering, Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs. 2015  -  Global Engineering winner for PC Nidek Tinting lenses to Support Sun Business. 2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines. Experience Engineering Technician II 02/2012 to Current Company Name City , State Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs. Spearheaded documentation of classified reports. Managed numerous projects simultaneously that helped the company make good sales for the certain products. Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects. Supervision of the photo chromic production. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for photo chromic lenses production . Developed and organized records and maintenance reports for increased efficiency. Applied engineering principles to develop and operate Hard Coating and data processing systems. Executed root cause analysis to improve yield and reliability.     Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs. Maintained safety by verifying compliance and assuring proper Global Engineering testing. Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes. Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment. Organizing pilots line activities and setting them up. Training personnel as required. Documenting and reporting on pilot line activities. HMC HC Laboratory Assistant III 02/2005 to 02/2009 Company Name City , State Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines. Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals. Setting up lamination (Back Side Transfer) machines thru the Rx labs. Training the laboratory staff on the same, and giving technical support to the labs. Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses. Establishing and maintaining lens hard coating processes. Documenting and reporting on project progress. Analyzing the chemical properties of hard coatings. Working Independently. Hard Coating Technician 10/2003 to 02/2005 Company Name City , State Working with the Supervisor, planing  and scheduling the daily operations of the Dip/Dip process. Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions. Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical). Planing and scheduling the daily operation of the Dip/Dip process, spin processes. Communicating with incoming/outgoing tech for any specific problems or upcoming changes. Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run. Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log. Surfacing lab technician 01/2003 to 02/2003 Company Name City , State Handling all types of  lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting. Blocking of lenses for processing. Final Inspection overall cosmetic appearance of Rx eye-wear. Ensuring complete accuracy of specific Rx requirements. Monogram Operator 06/1999 to 01/2003 Company Name City , State Setup, operate and maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City , State , USA 2009-2010 ESOL Program 4.00 GPA Bachelor of Science : Engineering Managment 2020 Arizona State University City , State , USA BSE Engineering Management Working towards my Bachelors degree with the major GPA as 3.45 Expected to graduate spring of 2020. Associate of Science : Chemical Technician 1993 1989-1993 Chemical and Textile School Sanski Most,YU City , State , Yugoslavia Technician for the Production of Nonmetal and Construction Materials,    IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate of competition, Resource Conservation and Recovery Act (RCRA) Internal Auditor for engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training  Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection,  Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, and spending time with my children.

ENGINEERING

CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning

FINANCE

ACCOUNTANT Professional Summary Results-oriented and organized bilingual accounting and finance professional with 10 + years extensive and diverse accounting, auditing, and finance experience. Experience in all aspects of financial reporting, accruals, and managerial cost accounting, reporting systems, operational analysis, and human resources functions through the acceptance of expanded responsibilities after exceptional performance. Knowledge of Accounting theory, principles, practices, and regulations, including: FASB/GAAP and SOX compliance. CPA Candidate * Analytical * Problem - Solving and Decision-Making * Performance and Productivity improvement Team-building * Leadership * Payroll Accounting * Tax Accounting * Financial Analysis * Strategic planning * Project and Inventory Management * Staff Management Skills Work History 01/2014 to Current Company Name – City , State A full service accounting firm, services include assistance in all tax and business affairs. Compile and analyze financial information to prepare financial statements for the formulation of corporate tax returns for private and corporate clients. Maintaining general ledgers, including posting , adjusting, and closing journal entries Analyze financial transactions to ensure they are recorded to the appropriate general ledger accounts and make any necessary corrections to journal entries as needed to properly reflect the financial position of the company. continued) V. Mercado, p. 2. Accountant , 01/1999 to Current Company Name – City , State One the largest stone and structural steel fabricator in the south suburbs. Services include design and fabricate architectural stone for an array of clients which includes residential, commercial buildings, and financial institutions. As an Accountant, I oversee all financial accounting functions for a $15 million construction company. Report directly to the owner, providing financial data and analytical reports to maximize profits and cost savings alternatives. Responsibilities include, Assist with the preparation and coordination of the month/year-end closing by, ensuring financial statements are accurate and in compliance with Generally Accepted Accounting (GAAP) requirements. Assist the owner with the production of the monthly financials, management reports, and executive reporting packages. Responsible for fixed assets management which includes entering new assets, booking depreciation, and asset disposals. Inventory analysis and audit for finished goods and raw materials. Perform financial analysis, track variances, and profit initiatives to generate profitability reports, full-year forecast report, and participate in the annual budgeting process. Perform cost, plan, and track weekly and monthly reports for management. Manage full cycle of AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, and general ledger Formulate weekly payroll, year-end W-2s, and ensure compliance with Federal, State, and local taxes. Prepare tax returns: Sales and Use tax, quarterly, and year-end corporate payroll tax returns compliance with IRS requirements. Oversee the employee benefits including health, dental, vision insurance, 401k, and commercial insurance. Play a key role in annual audits through preparation of audit schedules and documentation for external insurance auditor. Participated in various projects to improve process efficiency, overall timeliness and accuracy of financial information. Participated in the evaluation and development of cost saving and revenue generating opportunities. Recognized potential problems and implemented innovative solutions. Trading Assistant , 01/1996 to 01/1999 Company Name – City , State a joint venture created in 2003 by the former Nissho Iwai American Corporation. Metal One America is a supply chain management focused on steel and steel-related products. Services include global material sourcing, logistics coordination, trade finance, and program management. Prepared reports, analyzed, and audited internal billing, while coordinating deliveries with accuracy and great attention to detail. Maintained high level of customer satisfaction through business communications with international subsidiaries in Mexico and Japan in the preparation of documentation of import and export shipments. Executed accounts receivable reporting enhancements and reconciliation procedures. Improved customer service satisfaction annually through streamlined inventory system operations by performing thorough inventory tracking. Designed and implemented cost controls to improve profitability. Negotiated contracts, including delivery point, terms, price, and export and import duty. Education Master of Business Administration : Accounting , 1 2013 LEWIS UNIVERSITY - City , State GPA: Cum laude Accounting Cum laude Bachelor of Arts : ROBERT MORRIS UNIVERSITY - City , State GPA: Accounting (magna Cum laude Accounting (magna Cum laude H&R Block - Tax courses Wiley CPA Excel review : Affiliations ACFE - Association of Certified Forensic Examiners Skills Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention to detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent in Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end

ACCOUNTANT

SALES REPRESENTATIVE Professional Summary Experience sales rep with territory management and closing experience. Computer proficient with strong communication skills. Offering more than 13 years in outside sales, sales operations and marketing. Quality-focused Account Manager, focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Skills Business development Organized Fast learner Highly dependable Natural leader Enthusiastic yet professional demeanor Organized Excellent attention to Customer satisfaction Account and territory management Retail sales detail Fluent in Spanish Computer literate Work History Sales Representative Company Name - City , State 12/2012 - 09/2014 Increased sales volume by adding 10 accounts in the territory. Selected the correct products based on customer needs, product specifications and applicable regulations. Increased sales volume by adding 10 accounts in the Rio Grande Valley territory. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Territory Manager Company Name - City , State 04/2012 - 11/2013  Established new territory for the company, adding special order, stocking dealers.  Managed portfolio of 30 accounts and $60,000-$90,000 per month in sales.  Negotiated prices, terms of sales, service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products, services.  Selected correct products based on customer needs, product specifications.  Created sales contacts with on- and off-premise accounts.  Recorded accurate, efficient records in customer database.  Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.  Consulted businesses to supply accurate product, service information.  Met existing customers to review current services and expand sales opportunities.  Built relationships with customers to promote long term business growth. Exceeded team sales goals by 30%. Sales Decora Kitchen Bath & Floors - McAllen, TX l Managed residential and commercial sales. Sales Company Name - City , State 01/2008 - 09/2010  Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate and hardwood, carpet.  Coordinated and supervised installations of Floor and counter-tops.  Project estimating and purchasing. Attended Surfaces and KBIS trade shows.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Identified prospective customers by using business directories and following leads from existing clients.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations.  Prioritized tasks and projects to meet tight deadlines. Owner Company Name - City , State 01/2000 - 07/2007 Coordinated residential and commercial sales, along with supervising all installations. Project estimating and purchasing. Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate, hardwood and carpet.  Attended Surfaces and Mohawk U trade shows and seminars.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. Matched purchase orders with invoices and recorded the necessary information. Education High School Diploma : James Pace High School - Continuing education Interior Decorator Skills attention to detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows

SALES

SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)

BUSINESS-DEVELOPMENT

TEACHER Accomplishments Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members Awarded with a monetary raise after successful completion of my Bachelors degree program Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays Recognized for work ethics, great customer service skills, and involvement as a team player Experience TEACHER March 2013 to Current Company Name Senior Accountant Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas. Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues. Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues. Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management. Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions. Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits. Review and approve third party vendor invoices for contract compliance accuracy. Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded. Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium. Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium. Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates. Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR). Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort. Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms. Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status. Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members. Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the "transition allowance provision" found on the contract. Awarded with a monetary raise after successful completion of my Bachelors degree program. Administrative Assistant June 2007 to March 2013 Company Name Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents. Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes. Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays. Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases. Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms. Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability. Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software. Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations. Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced. Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures. Maintain a good working relationship with other city employees and the general public providing excellent customer service skills. Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning. Proposed a paperless system within the department and have completed the "Keeping it Green" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis. Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired. Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department. Processed accounts payable documents, and other general accounting transactions. Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up. Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff. Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable. Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments. Recognized for work ethics, great customer service skills, and involvement as a team player. Specialist Program Technician December2005 to April 2006 Company Name Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP). Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis. Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide. Accounting Clerk July 2002 to October 2005 Company Name Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances. Prepared cash balance reports and ensured that bank deposits were accurately recorded. Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices. Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments Developed knowledge in both areas of Accounts Receivable and Accounts Payable. Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable. Education Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014 Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE to Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota

TEACHER

CONSULTANT Accomplishments Worked with Teach for India in conducting regular classes for under-privileged children as part of the CSR program at OSC Services. Student Co-ordinator of the ILS Free Legal Aid Society for the years 2010-2012. Experience Consultant 04/2013 Company Name Asset Finance - Drafting legal documentation necessary for cross-border aircraft financing and leasing transactions, with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions, operating lessors and investment funds. My experience includes acting for clients on commercial financings, operating leasing, aircraft sales, asset backed securitization and portfolio sales and financings. Co-lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management, team management and providing subject matter expertise. Senior Executive Compliance 01/2012 to 03/2012 Company Name Acting as in-house counsel and preparing legal letters and notices and drafting and vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc. Extending opinion and advises on host of operational, regulatory and legal issues concerning business operations. Also responsible for preparing agendas for board meetings, preparing analysis reports, departmental summaries, performance summary of the company and drafting other communications as required by the management of the company. Managing correspondence with the regulatory authority: drafting replies to show cause notices, maintaining record of communications, managing response and submissions to insurance regulators circulars and notifications. 16 May -14 June 2011 LAKSHMIKUMARAN & SRIDHARAN, Mumbai Legal research on Finance Act viz. Importation of Services and Taxation of various Services, Operating Lease, Finance Lease and reversal of Cenvat Credit. Preparing first draft of legal opinions and appeals to the Appellate Tribunal. 18 April - 14 May 2011 KHAITAN AND PARTNERS, Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India. This involved an extensive research on Companies Act, Competition Laws and Securities and Compliance Laws, Securities and Exchange Board of India and Reserve Bank of India Acts, Rules and Guidelines and other Tax Treaties. It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India. The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company's incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners. 10 May - 28 May 2010 VAISH ASSOCIATES, Gurgaon The internship involved legal Research on Company Law, Joint Venture rules, Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings, permissions, disclosures and minimum eligibility criterion. 05/2008 to 06/2008 Company Name Delhi. Mr. Singh is a member on the committee of consultants on Indirect Tax Reforms. The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence. Education Post Graduation Diploma : Cyber Laws 2010 Asian School of Cyber City GPA: 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009. *1st Rank in Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009. *1st Rank in Diploma : Human Rights and Law 2009 ILS Law College GPA: Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. 63.16 Qualifications Board/University Institute Marks BSL LLB (V Years Aggregate) Pune University I.L.S. Law College Class XII C.B.S.E ITL Public School New-Delhi 89.2% Class X C.B.S.E ITL Public School New-Delhi 88.8% Interests First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Publications Article published on the topic "Microfinance Institutions: A Cost Benefit Analysis" in LEXWITNESS, February 2012 issue at page 37. *Article published on the topic "Trading Activity and CENVAT Credit Rules" in LEXWITNESS, August 2011 issue at page 41. *Article published on the topic "Child Soldiers victim of Armed Conflicts and War crimes: an issue related to International Humanitarian Law" and also on the topic "Custodial Interrogation And Human Rights" in Abhivyakti, the College Annual Law Journal, 2010 *Presented Paper on the topic "Online Transactions and Consumer Protection Issues", in the Student Teacher Seminar organized by ILS Law College on 18 February 2010. Additional Information Awards and Achievements *College Researcher, for the Runners-up Team at the Lex Novitas National Moot Court Competition, V M Salgaocar College of Law, Goa 2011. *Runners-Up in You(th) Speak at the South Asian Youth Peace Meet (Paper Presentation Competition), at Symbiosis Institute of Media and Communication, Pune, 2009-2010. First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Skills business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers and Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management

ADVOCATE

INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference

AVIATION

RECRUITER-IN-CHARGE Summary Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy. Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making. Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for "getting the job done." Highlights Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 to Oct 2015 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions. Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques. Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success. Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives. Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques. Conducted production inspections and provided training to recruiting offices within the recruiting district. Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks. Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 to Sep 2010 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit. Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit. Managed training program for sales force ensuring compliance with parent company's policies and procedures. Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies. Production Supervisor / Aviation Electronics Technician Sep 1998 to Jan 2008 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft. Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks. Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians. Maintained Material Safety Data sheets, logs and records and supply inventory levels. Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems. Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued. Education Master of Science , Management May 2016 Riddle Aeronautical University - City , State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor of Business Administration May 2005 University of La Verne - City , State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional & Kindred) Apprenticeship Certification September 2015 Interests Department of Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department of Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025)

AVIATION

FINANCE OPERATIONS/ SUPERVISOR MANAGER Professional Summary Looking for a position as Manager in a company that provides an open environment with many opportunities for continuous growth.I am highly motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives Core Qualifications Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare , Call Support Tools. Amdocs, Exony &Cisco systems ,10-key by touch: Strong leadership skills Exceptional at resolving complex problems Excellent communication skills both verbal and written Good at presentations and conducting trainings for employees Energetic, creative, and great ability to motivate others Great interpersonal skills and the ability to resolve customer complaints and internal conflicts Time-management and multi-tasking skills Experience Company Name City , State Finance Operations/ Supervisor Manager 09/1999 to 02/2012 Company Name City , State Customer Relations Manager 03/2012 to Current Supervise and manage the daily operations of employees. Successfully led key projects which resulted in employee of the month.Monitor employee performance to ensure goals and objectives are met and/or exceed and that quality control techniques are utilized by each employee. Responsible for customer satisfaction and the implementation performance and service standards related to Sprint Nextel Direct Service. Prepare daily reports of key milestones as management tool to ensure that performance levels for each employee are properly documented for use during the mid-year and annual evaluations. Ensure new hires are familiar with the day to day administrative operations of the organization and have all the necessary tools to perform daily tasks efficiently and effectively. Field questions when necessary. Counsel employees on defining career and work related goals and objectives. Advise employees when necessary of opportunities and/or training that would enhance career opportunities at the company. Knowledge of principles and processes for providing good customer and personal service. Developed yearly and monthly team building actives for employees and upper management. Responsible for tracking customer claim information in system database and negotiating resolution of complaints that can be handled on the local level. Processed complaints resulted in 95% resolution to the satisfaction of both the customer and the company. Assist customers with routine requests, questions, and concerns regarding various store policies and their accounts. Research billing inquiries to ensure customers receive the best service possible. Work in conjunction with upper management/ director to identify performance gaps and develop departmental budget and controls in the operations. Provide written and verbal feedback regarding work results. Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of the operations. Ensure that productivity meets or exceed service and quality standards. Successfully developed and implemented several creative employee incentives for processing regional, government and corporate collections and establishing new accounts. Successfully refined and implemented new projects focused on aiding the Center in processing collections more efficiently and effectively closing gaps in process. Prepare daily reports of collection and customer care receipt transactions and disbursements. Reconcile daily accounts payable, accounts receivable and cash receipt transactions in general ledger. Ensure that all monetary transactions are properly documented. Review and monitor reports as required (i.e., daily time sheets, budgets, etc.). Interface with other business units to ensure timely completion of work. Outstanding interpersonal, motivational and presentation Driving business decisions. Can think strategically in order to create a vision and set company direction. Generating innovative ideas that are cost-effective ensuring profitability to the company. Implementing change in the work process to optimize productivity. Presenting the monthly performance in the monthly review meetings. Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and value. Delegating tasks to the subordinates. Negotiate and manage agreements through business contract process. Managing client relationships to build a reputation for excellent service and generate repeat business Informed the customers about the advantages and ease of use of credit cards the company offers. Education Early CHildhood education/ computer Science. 1996 Certificate in Early Childhood Education : Early Childhood Education 1995 Community C COLLEGE OF DENVER , City , State , USA Certificate in Early Childhood Education : Early Childhood Education 1996 EMILY GRIFFITH OPPORTUNITY SCHOOL , City , State , USA Diploma : General Studies 1993 GEORGE WASHINGTON HIGH SCHOOL , City , State , USA GPA: Rewards and recognition 2004-2006 Circle of Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner Professional Affiliations Owner of Nonprofit organization Co Founder& Executive Director of Lug- N - Nuts Car Club Member of Colorado Low-rider Alliance Skills 10-key by touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written

FINANCE

ACCOUNTANT I Summary Flexible A ccountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Strong communication skills Effective time management Analytical reasoning Detail-oriented Account reconciliations Customer-oriented Flexible team player Superior research skills Experience Accountant I 08/2014 to Current Company Name City , State Set up new jobs and new hires in the Profitool accounting software. Prepare weekly invoices and perform research to resolve billing/payroll issues. Collect on aged receivables and report to management on a monthly basis. Perform reconciliation of accounts and make necessary entries and adjustments. Perform accounting analysis and conduct special accounting related projects at management's request. Examine accounting documents to verify completeness and conformance with specific accounting requirements. Trace and reconcile records of financial transactions. Check accounting transactions to ensure proper support documentation. Staff Accountant/General Accounting Supervisor 03/2011 to 08/2014 Company Name City , State Assisted billing department staff with error resolution and direction on new issues. Resolved pricing, quantity, and sales or fuels tax errors on invoices for customers. Responsible for all accounting aspects of the Arguindegui Oil Company II (AOC). Reconciled purchases clearing and outstanding bill of lading report with accounts payable and tied to the general ledger monthly. Assisted with and helped coordinate month-end ledger process. Performed monthly closing of purchase order, bill of lading, and sales order modules. Responsible for journalization of recurring entries, investigated and resolved miss-posted transactions, monitored and managed month-end accruals, and performed bank reconciliations. Reconciled fuel and product inventory. Prepared and submitted reviewed trial balance to Controller. Kept current buyer listing of Texas End-User and Agricultural Exemption Signed Statement numbers and verified that exempt purchaser's statements were on file and licenses were not expired. Identified and segregated total of exempt gallons sold to governmental agencies. Reconciled listings of exempt buyer gallons purchased with report from Sage MAS 200 ERP, and prepared/filed federal and state fuels tax report forms. Prepared and filed quarterly Texas Motor Fuel Transporter Report form. Prepared and filed Texas Sales and Use Tax Return. Provided satisfactory responses to external requests for data. Ensured AOC complied with tax and regulatory authorities. Produced monthly trend reports and ad hoc investigative analyses. Accounts Payable Clerk 12/2010 to 03/2011 Company Name City , State Reviewed/entered invoices and booked manual checks for all electronic transactions. Performed other duties such as filing and organizing supporting documentation for check runs. Tax Associate 12/2008 to 04/2011 Company Name City , State Prepared tax returns, processed Refund Anticipation Loans and Refund Anticipation Checks, and served customers. Associate Administrative Assistant 01/2009 to 10/2010 Company Name City , State Provided significant level of administrative support to the Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director. Managed daily operations of the programs under the MRGB AHEC. Performed all functions of accounting which included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, and preparing monthly financial statements by department, on a consolidated basis and on a budget basis. Performed grant accounting and prepared all grant reports in order for the organization to receive its grant funds. Assisted in monitoring budget. Compiled statistical and financial data for reports. Assisted in maintaining equipment inventory. Coordinated travel arrangements for staff. Maintained employee records. Administrative Assistant/Bookkeeper 08/2008 to 01/2009 Company Name City , State Responsible for input, maintenance, and reconciliation of all accounting systems and recordkeeping including budget, purchasing, personnel procedures/files, salary & fringe benefits, insurance, contracts, taxes, and revenue-producing activity. Work-Study Student Employee 09/2007 to 04/2008 Company Name City , State Fulfilled general office duties, worked with The Raiser's Edge 7 fund-raising software, assisted with preparations for events, and performed basic use of TAMUS' Financial Accounting Management Information System. Work-Study Student Employee 02/2004 to 05/2005 Company Name City , State Performed general office duties which included filing, making copies, answering phones, sending faxes, shredding, and assisted in the distribution of paychecks, etc. Education Master of Professional Accountancy : Accounting 12/15/2012 Texas A&M International University City , State Bachelor of Business Administration : Accounting 08/07/2008 Texas A&M International University City , State Languages Bilingual English/Spanish. Skills Microsoft Office Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool

ACCOUNTANT