Datasets:

Manirathinam21

/

Resume_classification

like 0

BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate your time! I am a high performing and advanced sales professional of 10 years that can benefit your company. I know I would be a great asset to your company and here are a few of my thoughts why: I have 10 years of experience in sales and customer service, both in the auto and the software industry. In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges. In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry. I believe in strong customer relationships and exceptional customer service. I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions. I have proven to be a high achiever in this fast-paced technical sales role. I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters. Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success. I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business. Personally, I am a father of seven children who believes in life balance. I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life. Skills Career Summary - Sales Professional I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development. My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit. I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive. I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support. I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top in Core Sales in 2010 for Accounting CS. Top in Core Sales in 2010 for Accounting CS Payroll. 2011 Awards: Top in Core Sales in 2011 for Accounting CS 2012 Awards: Top in Core Sales in 2012 for Accounting CS Payroll. Top in Core Sales for Training Sales 2011 Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold for Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 to Current Company Name City , State Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year. Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales. Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training. Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters. Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals. Over eight years of professional sales experience with a credence of self-learning and continuous growth. Led 200 volunteers in the purchase and renovation of a 25,000 sq. ft. facility to accommodate a congregation of 800 people within a 6-month period. Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town. Commissioned a team of 40 volunteer leaders to administrate a three-day "Woodstock-like" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture. Relational Style Motivation. Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants. Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization. Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process. Results Oriented Administration. Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation. Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan. Provided quality customer support for tax software during peak tax season. Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software. Sales and Leasing Consultant 01/2005 to 01/2009 Company Name City , State 01/2000 to 01/2005 Company Name City , State Education and Training Master of Divinity Master of Arts : Counseling Asbury Theological Seminary City , State Counseling Bachelor of Arts : Psychology Asbury College City , State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor - License Number 6401006038

BUSINESS-DEVELOPMENT

ENGINEERING PROJECT MANAGER III Summary Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes Skills Electronic & Mechanical Technology Maintenance Management Project Management Program Management Lean/six sigma principles Mechanical Component Troubleshooting Quality Assurance/Control Material Management Staff Development/Leadership Technical Interface Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint Experience 02/2018 to Current Engineering Project Manager III Company Name － City , State Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards. Utilize an automated publishing system to author certain work instruction cards. Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones. Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings. Takes the necessary technical decisions in case of unresolved conflicts between disciplines. 08/2011 to 02/2018 Field Engineer/Maintenance Support Engineer Company Name － City , State Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft. Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects. Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting. Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel. Skillfully troubleshoot technical problems/issues affecting maintenance activities. Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins. AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force. Act as Sustaining Engineering and Logistics Support Services Fleet Manager. Review TCTO/Service Bulletin retrofit documents for implementation. Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors. Project Management Effectively manage project team, define scope, develop and manage project plans and budgets. Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology. Develop project schedules, status reports, analyze schedules and make resource balancing revisions. Coordinate activities of project personnel to ensure projects progress on schedule and within budget. Effectively delegate project tasks and ensure successful task completion. Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices. Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs. Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met. Conduct QA inspections, check the entire system to ensure components are installed in their proper location. Inspect technical files maintained within the shop for condition, completeness and accuracy. 03/2001 to Current Aircraft Mechanic / Electrician / Avionics Technician Company Name － State Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft. Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft. Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft. Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization. Test and repair components using mockups and test equipment. Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up. Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation. Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures. Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections. Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment. Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service. Accomplish Isochronal inspections during Phase dock. Provisioning Analyst Analyzes technical data and reports to determine spares and support equipment provisioning requirements. Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment. Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. Review BOM (Bill of Material) to ensure contractual obligations are met. Review drawing revisions for BOM and manufacturing changes. Education and Training Dec 2015 MBA Eastern New Mexico University － City , State Jan 2008 Bachelor of Science : Professional Aeronautics Embry-Riddle Aeronautical University － City , State Professional Aeronautics May 2004 Associate of Science : Airframe & Power Plant Technology Enterprise Community College － State Airframe & Power Plant Technology Skills Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author Additional Information Security Clearance: Active DoD Secret *Enterprise Resource Planning Certifications/License: FCC License, A&P License Security Clearance: Active DoD Secret

ENGINEERING

HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication

HR

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications run in various nodes of Nexio LAN to facilitate collaborative video broadcast workflows. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Led team of 22 developers from Burbank (6), Naperville (8), and Beijing (8 indirect), introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team, and leading team of 3 to 6 from Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, and released deliverables for Nexio Software Suite 6.0, 7.0, 8.0 and Global Proxy Suite 2.5, 3.0, 3.5. Team handles vendor communications for codec level customer issues, and team migrated source revision control to Mercurial, Jenkins, 30+ products. Published functional, REST API, and URI specification document for Hercules web service, and 10 JSON protocol API documents for 3rd party and in-house use. Selected hands-on projects include: Service-oriented architecture: Initiated, architected and executed SOA from concept to completion to facilitate centralized web client opportunities, and 24/7 service models, and team delivered 2 web services, 10 services, 5 desktop clients, and 3 web client pages for essential functions including media playback, metadata access, proxy management, and two-domain content management. Hercules web service for web player solution based off MPEG-DASH: Created complete backend C++ engine to process URI, provide dynamic HTML5 player page, JavaScript source based off dash JS, handle "ready to go" and "just in time" sources, and deliver segmented MP4 atoms (H.264, AAC), and team helped with providing C# web service framework, CLI bridge layer, and device testing. JSON services on TCP stack using C++ as part of SOA: Created header only parser on top of "rapid json" for SAX style reader, multi-threaded server side API framework classes for request-response and notification methods, developed new services Content Manager, and Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, and Transcoder as services, and guided Helper, and Requestor to completion. Content manager service for primary-backup workflows: Architected and developed rules-based, dynamic, multi-threaded C++ engine to manage media contents, and metadata updates between two domains. Scavenger, Transcoder for proxy media: Proposed new method, teamed up, and successfully wrote two new 24/7 products to replace escalated legacy products that required regular hand holding. MediaBase DLL, desktop explorer: Guided to optimize for 200K IDs to meet storage scalability, and achieved interactive UI performance for all conditions regardless of user operation. DTA-Handler architecture in ftp-server: Proposed to introduce single handler to help consolidate all formats as one product build, and scalability, and team added one converter DLL per container for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications:. Hired, mentored and built core editing team to size of 8 from Naperville, collaborated with expanded team in Beijing (8 indirect), teamed up to develop server integration modules for video broadcast workflows, and released deliverables for Video Editing Suite 2.5. Established development process document for consistent procedures and peer code review guidelines, and team established crash dump analysis procedures to help troubleshoot hard to repeat issues. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video and audio rendering engines Scalable decoder and encoder components Hardware integration modules (critical part of business success in post-production space) Interactive picon and waveform drawing components. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Skills API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++

ENGINEERING

ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) Active Volunteer in the local community

APPAREL

ART TEACHER Summary Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years. Core Qualifications Student Centered Classroom Instruction Creative Lesson Planning and Curriculum Development Active Listening Skills Assessments Motivating Students and Classroom Management Develop Positive Relationships with Students, Parents and Staff Community and Family Involvement Leadership Organization Recruiting Professional Development Administering Meetings Coordinating and Implementing Activities Achievements Fundraising for American Cancer Society for 3 years as the RFL Coordinator Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010 Outstanding Commitment to Education Service Award in 2010 NE Division Student Council Advisor of the Year Award in 2010 and 2014 Advisor of the Year in 2010 Student Council of the Year Award in 2015 Breast Cancer Survivor 2015 Professional Experience 09/2012 to 06/2015 Art Teacher Company Name － City , State Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues. 08/2006 to 06/2015 Community Education Director Company Name － City , State Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education. 08/2005 to 06/2015 Student Council Advisor Company Name － City , State Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc. Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention. 08/2005 to 06/2015 Enrichment & Pool Coordinator Company Name － City , State Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required. Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth. Education and Training 1996 Masters Degree : Curriculum and Instruction University of St. Thomas － City , State , USA Curriculum and Instruction 1992 Bachelor of Science : Art Education K-12 St. Cloud State University － City , State , USA 1989 Select One Moorhead State University － City , State , USA Graduate Level Art Courses University of Minnesota － City , State , USA Certifications Community Education Directors Licensure MN Teaching Licensure in K-12 Art Education Curriculum and Instruction Licensure Community Involvement Age to age Coordinator through the Northland Foundation. In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together. We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy. Community Cancer Walk Volunteer First Lutheran Church Member Volunteer Red Cross Volunteer Ice Box Days Volunteer Affiliations Minnesota Association of Student Councils (MASC) Minnesota Community Education Association (MCEA) National Education Association (NEA) Blandin Foundation Alumni Northland Foundation Youth in Philanthropy Mentor and Board Member Skills Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars

TEACHER

BUSINESS DEVELOPMENT CONSULTANT Executive Summary Dynamic financial services and business development leader with 17+ years of combined experience across diverse banking and sales platforms. Dedicated to delivering services excellence while surpassing revenue objectives, working closely with teams and clients to address needs. Enforces adherence to organizational policies, procedures, and standards as well as industry regulations. Blends strong analytical and communications acumen to generate comprehensive research and reports - supporting planning and decision-making. Senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes. Core Qualifications Loan operations & documentation Compliance guidelines Risk mitigation Team leadership & support Investments management Home & commercial mortgages Microsoft Office Business development Negotiations Stakeholder relations Customer service Sales life-cycle Underwriting requirements Financial & credit data analysis Prospecting & referrals Professional Experience Company Name City , State Business Development Consultant 02/2019 to 04/2020 Delivered expert consulting services in financing, operations, sales, and marketing. Fueled revenues and achieved top client satisfaction / referrals, maintaining top producer ranking by securing up to 50 new clients monthly. Forged and cultivated productive relationships with customers and team members, facilitating full sales process by identifying and addressing individual needs. Developed and implemented process improvement plans based on client feedback and operational monitoring. Served as key expert in products and services, skillfully representing brand and overall offerings. Company Name City , State Business Development Manager 03/2017 to 02/2019 Spearheaded new business development, leading turnaround of under-performing product lines to achieve objectives. Improved bottom line profit by securing business from up to 40 new clients monthly, generating quality leads, implementing client acquisition strategies, and effectively targeting valuable business opportunities. Orchestrated diversification of offerings, increasing sales via new product launches. Consistently exceeded quotas through new account penetration and territory expansion. Liaised with potential customers via telephone, email, and in-person - addressing inquiries and recommending products / services in alignment with individual needs. Company Name City , State Branch Manager 02/2014 to 03/2017 Coordinated talented team of 8 committed to development and retention of profitable client base. Managed and administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, and new hiring. Boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores. Applied expertise in Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, and MortgageBot tools. Company Name City , State Branch Manager/Loan Officer 02/2003 to 01/2014 Progressed through various roles, starting from Loan Officer position and culminating in Branch Manager title. Managed and administered consumer and real estate loan operations across various offices. Drove smooth transition of newly-acquired Smith County State Bank and Trust Department - consolidating team of 30+. Approved and oversaw payroll, bills for payment, budgeting, reporting, and advertising. Provided staff leadership, evaluations, salary adjustments, interviews, and hiring. Education Bachelor of Science : Business NorthWestern Oklahoma State University , City , State Major in Agricultural Business Minor in Business Administration Leadership Training Leader Effectiveness Training , City , State The Peoples Bank annual leadership training program Schools of Lending Principles Schools of Banking , City , State Associations Kansas Notary Public Augusta Chamber of Commerce, Board Member Saint Francis Community Services Foster Parent Nationwide Mortgage Licensing System (NMLS) - Previously Registered

BUSINESS-DEVELOPMENT

OPERATIONS COORDINATOR Summary Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office operations and personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media and Networks Managing  Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye for Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches, and special events for groups of 20+ employees. In charge of implementation of Office Evolution Columbus's social media, marketing, and online blog presence. Experience Operations Coordinator March 2016 to Current Company Name - City , State Human Resources Administrator for Portland branch. Payroll Administrator Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Business Center Manager June 2015 to March 2016 Company Name - City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems. Handled all media and public relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and reports. Properly routed agreements, contracts and invoices through the signature process. Managed daily office operations and maintenance of equipment. Billing and invoicing. Language Arts Instructor August 2013 to August 2015 Company Name - City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities and behaviors. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Incorporated music, art and theater into lesson planning. Developed professional relationships with parents, teachers, directors and therapists. Helped prepare daily lesson plans for activities and lessons. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Communicated effectively with educators from various grade levels. Teacher June 2009 to August 2013 Company Name - City , State Promoted language development skills through reading and storytelling. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Organized field trips to local parks, fire stations and zoos. Encouraged students to be understanding of and helpful to others. Education Bachelor of Science : Elementary Education , 2012 Ball State University - City , State Elementary Education Emphasis in technology, psychology, development, educational theory, and behavior management. Coursework in emergency preparedness. Minor in Educational Technology. English and Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering

ARTS

BUSINESS DEVELOPMENT MANAGER Summary Accomplished top performing professional with proven success in directing, leading and managing projects and campaigns from concept through completion. Intensely focused on partnering to ensure client/customer satisfaction consistently exceeds expectations. Creative, strong partnership building skills and excellent communicator recognized for taking a collaborative approach and an enthusiastic team player. Highlights TECHNOLOGY SKILLS Knowledge of Digital Marketing and Advertising, Social Media (LinkedIn, Facebook, Twitter), MS Office Suite (Word, Excel, Outlook, PowerPoint), Corporate Proprietary Software Accomplishments Online Advertising Campaign Management Sales and Territory Management Customer/Client Relationship Building Prioritization and Multi-tasking Cross-Team, Cross-Cultural Relations Training and Mentoring Effective Verbal and Written Communication Executive Interfacing Experience BUSINESS DEVELOPMENT MANAGER Sep 2011 to Sep 2013 Company Name － City , State Online Service Division Contract Position) Beta Coordinator for Project Rubicon. Shopper-Ready Content and Tools for Omni-Channel Digital Marketing. Managed all worldwide inbound customer and partner inquiries from the Microsoft Tag Platform and Startup Business Group by supporting and facilitating increased sales portfolio. Sourced top retailer and brands to facilitate in building growth revenue portfolio. Solicited prospective customers utilizing multiple social media venues such as LinkedIn. Provided analysis of customer experiences based on a set of evaluation questions. Built strong working relationships with vendors contributing to growth in market and profitability by identifying opportunities to introduce new products/services. Researched and analyzed online marketing trends and advertising tools. Managed all worldwide inbound customer and partner inquiries ensuring complete response satisfaction. ACHIEVEMENT: Successfully manage all Rubicon retail customer meetings. Help drive interest in project with local retailers based in the Seattle area. Result: Built a loyal customer list. ONLINE ADVERTISING DELIVERY MANAGER Oct 2008 to Oct 2009 Company Name － City , State Operated in the fast-paced Online Advertising division with a focus on the Detroit, MI territory. AOL, (S&P 400), is a pioneer and leading-edge global web services company that includes a network of premium and niche content sites, and an extensive offering of world-class tools and platforms. With one of the industry's largest advertising networks, AOL engages consumers with online advertising services on 10/both AOL's owned and operated properties and third-party websites. Partnered with the sales team to analyze contracts, negotiate and close deals. Determined advertising pricing and discounts. Provided forecasting and reporting support for the sales teams. Monitored campaigns and offered strategic analysis of client advertising campaign performance. Facilitated optimization inputs that enhanced performance and achieved client objectives. Crafted and delivered formal and informal presentations to sales teams. ACHIEVEMENT: Implemented critical analysis and identified campaigns that were not running. RESULT: Saved campaigns from showing $0 profit, effecting bottom line results. PROJECT MANAGER Aug 2005 to May 2008 Company Name － City , State Managed corporate training projects aimed for sales effectiveness. Huthwaite (a division of Informa) is the world's leading sales performance improvement organization. Founded on scientifically validated behavioral research, the methodologies include the internationally renowned SPIN® Selling. Target industries are software, financial services, media, transportation, and pharmaceuticals. Clients included: Bank of America, Boeing, Google and IBM. Partnered with clients and assessed needs of the organizations. Defined project scope and developed customized sales performance improvement and coaching programs that would drive real business results. Provided coaching, consulting and assessments of sales staff. Managed short- and long-term contracts, and managed implementation projects from concept through completion, delivering on time and in budget. Supervised, trained, and coached assigned teams and trained new hires on measurement and assessment tools. Created and implemented improvements on the processing of reporting. ACHIEVEMENT: Teamed with sales force to create and deploy "Template of Excellence", a diagnostic sales assessment tool with patent pending. RESULT: Provided a tool that would pinpoint individual strengths and weaknesses and identify critical gaps across a sales force. BUSINESS DEVELOPMENT COORDINATOR Jul 2002 to Jul 2004 Company Name － City , State Marketed fine fragrance products for this high-end perfumery house and managed a team of 20, across three states and 65 stores. BPI USA is a subsidiary of the Paris-based BPI and is a division of the Shiseido Americas Corporation. Products included: Issey Miyake, Jean Paul Gaultier and Narciso Rodriguez. Directed product launches. Trained client employees on features, advantages and use. Administered $100,000+ budget, defined and set sales goals. Successfully built a selling team, motivating and implementing solid sales techniques. Earned the #1 ranking in the region. ACHIEVEMENT: Successfully built a selling team, motivating and implementing solid sales techniques. RESULT: Earned the #1 ranking in the region. Education Bachelor of Science , Hotel Management 1992 University of Maryland － City , State , US Skills SALES, BUDGET, BUSINESS DEVELOPMENT, CONTRACTS, ADVERTISING, CLIENTS, COACHING, FINANCIAL SERVICES, FOR SALES, NEW HIRES, OF SALES, PATENT, PROJECT MANAGER, SALES FORCE, SALES STAFF, TRAINING, WITH SALES, DIGITAL CAMPAIGN, DIGITAL MARKETING, INCREASED SALES, MARKETING, NEW PRODUCTS, ONLINE MARKETING, RETAIL, RETAIL MARKETING, SATISFACTION, SALES GOALS, SALES TECHNIQUES, SET SALES, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, FORECASTING, OPTIMIZATION, PRICING, SALES TEAM, TERRITORY, THE SALES, TO SALES, WEB SERVICES, AWARD, COMMUNITY OUTREACH, BPI, EXCEL, MANAGING PROJECTS, MS OFFICE, OUTLOOK, POWERPOINT, STERLING, TEAM PLAYER, WORD Additional Information Teamed with sales force to create and deploy "Template of Excellence", a diagnostic sales assessment tool with patent pending Professional Affiliations National Golden Key Honor Society

BUSINESS-DEVELOPMENT

OWNER/ATTORNEY AND MEDIATOR Executive Profile As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills. Skill Highlights Leadership/communication skills Human resources Negotiations expert Skilled divorce mediator Estate planning & taxes Legal research & writing expert Core Accomplishments * Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents. Professional Experience Owner/Attorney and Mediator January 2001 to Current Company Name - City , State Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case. Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions. Arrange and conduct depositions & other discovery to obtain information & evidence relevant to claims. Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents. Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. Interview claimants, agents, or witnesses to obtain information about disputed issues. Research laws, regulations, policies, or precedent decisions to prepare for hearings. Recommend acceptance or rejection of compromise settlement offers. Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents. Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal. Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases. Analyze the probable outcomes of cases, using knowledge of legal precedents. Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate. Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements. Probate wills, represent and advise executors & administrators of estates. Negotiate settlements of civil disputes. Advise clients concerning business transactions, claims liability, and various legal rights & obligations. FOUNDING & INITIAL DIRECTOR March 1995 to June 1996 Company Name - City , State Researched and submitted grant proposals to the Cleveland and Gund Foundations. Developed forms and procedures to facilitate mediation process. Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators. Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements. Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement. Prepared Mediation Agreements for disputants to sign. ASSISTANT DIRECTOR OF LAW March 1986 to August 1988 Company Name - City , State ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES. RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION. Gathered and analyzed research data, such as statutes, decisions, legal articles, codes, & documents. Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal. Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation. 6-76 TO 7-80 MANAGER, CLEVELAND, OH Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio. Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees. Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments. Manager, Assistant, Manager-in-Training August 1976 to August 1980 Company Name - City , State Education J.D : Law, cum laud, rank 11th , 1983 Cleveland-Marshall College of Law, Cleve. State Univ - City , State GPA: cum laud, rank 11th% Cleve. diploma with Honors : College Prep , 1971 Normandy High School, rank 3rd - City , State cum laud in English Cleveland State Univ., Cleve., OH. *Over 100 hours mediation training, American Mediation Association *Annual requirement of 12 hours Continuing Legal Education since 1984. Publications "Mediation: An Idea Whose Time has Come." Kirtland Business Rev., Lakeland Community College, Kirtland, OH. "The Ethical Utilization of Paralegals in Ohio," Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997. Skills administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles

APPAREL

STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting. Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software (Word, Excel, PowerPoint, Access) Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Cultivated strong network in a community, resulting in a new patient enrollments. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Translated pharmacy communications for Russian speaking customers and recruited new customers. Professional Experience 12/2002 to 04/2009 Staff Pharmacist Company Name － City , State Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry. Proficiently processed and dispensed written, oral and electronic prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Strictly maintained customer and patient confidentiality. Maintained proper storage and security conditions for all drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements. Consistently upheld proper pharmacy and general safety procedures and standards. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. 01/1998 to 11/2002 Pharmacy Intern Company Name － City , State 12/1995 to 09/1998 Pharmacy technician Company Name － City , State 01/1990 to 11/1993 Electronics Technician Company Name － City , State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment. Recorded precision measurements from electronic devices during the test Completed database, created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01/1990 to 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City , State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards, including department cleanliness. Education 2002 Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA Clinical rotations at : Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center for Poison Control and Prevention), Beverly Hospital (Inpatient and Ambulatory care), Boston Dialysis Center . 1992 Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self-Disciplined and Self-Motivated

INFORMATION-TECHNOLOGY

JOB CAPTAIN DESIGNER Highlights Software Literacy: - AutoCAD R14 & 2000, Aperture v. 5.0, Microstation 7.1, - Adobe Illustrator, Photoshop 6.0, Excel, Word Experience 12/2002 to Current Job Captain Designer Company Name － City , State Worked independently and with other staff members to produce high-quality design proposals, presentation drawings and construction documents for retail and hospitality clients. Selected Projects: - Steiff Toy Company- Proposal for first North American prototype store in greater Boston - Stride-Rite- Proposal for the renovation of an existing shoe store & future roll-out design - Sodexho- Proposed renovations for cafeteria and food concessions at various college campuses across the US, including: Bentley College, UMass, & Wheaton College. 04/2000 to 10/2002 Project Manager Designer Company Name － City , State In-house architecture and interior design consultant for Fidelity Investments. Collaborated with domestic and international firms on all stages of design and construction. Facilitated project initiation and consultant selection. Assisted with the coordination and flow of information between disciplines such as mechanical, HVAC, landscaping, lighting, furniture and finishes. Managed the progress and work of the primary design consultant and evaluated their performance. Prepared design presentations and marketing material for clients, director and Fidelity chairman. Researched building technologies and interior/exterior finishes and cost analysis. Maintained design library and scheduled product presentations and learning credits for staff. Selected Projects: - Seaport Hotel & Health Club- Renovations to lobby, ballrooms, restaurant, fitness & locker rooms - Fidelity Broadband Group- 40,000 SF high tech office renovation and conference center - 39 Eaton Place, London- 5,000 SF renovation to existing residence and gardens. 09/1998 to 04/2000 Designer Company Name － City , State Worked both independently & in a team environment on all stages of design. Collaborated on construction documents. Reviewed shop drawings. Attended job meetings. Developed construction/design details in-house and on site. Managed construction administration. Prepared renderings and finish schemes for client presentations. Selected Projects: - Brighton Landing- 465,000 SF office and retail development - Cutler Lake Corporate Center- 200,000 SF premier office complex - EMC- 50,000 SF training complex & cafeteria - Fidelity Foundation- 1,200 SF conference center involving historic restoration & preservation. 06/1997 to 09/1998 Designer Company Name － City , State Collaborated on construction documents. Developed construction/design details. Attended job meetings. Reviewed shop drawings. Construction supervision. Researched zoning and code requirements. Field Surveys. Prepared client presentations. Met with product reps & vendors. Selected Projects: - Physicians Health Services- 300,000 SF office complex - Playtex Products- 40,000 SF office renovation & expansion - OCI Chemical- 20,000 SF office renovation. Education 1997 Master of Architecture Tulane University School of Architecture － City , State Skills Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design and construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys

DESIGNER

MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage "standard content" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010 Advanced Project Management Certification and Project Management Essentials 2007 WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013 Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written

BANKING

SALES ASSOCIATE Summary My goal is to become associated with a company where i can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Experience 12/2014 to 02/2015 Sales Associate Company Name － City , State Manage store alone (3rd shift) Stock items/coolers thoroughly Clean parking lot Sweep/mop store. 05/2012 to 09/2012 Dishwasher/cook Company Name － City , State Cooked and Cleaned working out of a Hawaiian food cart 01/2010 to 05/2015 Landscaper Company Name － City , State Customer service Worked as Landscaper in Preston's Tree Service from Jan 2010 to May 2015 Role :Concrete/Pavements Roofing Yard maintenance Trim and cut trees Pressure wash. Education 2013 Diploma David Douglas High School 3.0 Skills Excellent Customer service, Customer service, Works, Fast learner, Roofing

SALES

PATIENT SERVICE REPRESENTATIVE Summary Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment. Skills Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player with positive attitude Proven patience and self-discipline Personal and professional integrity Relationship and team building Staff training and development Effectively influences others Critical thinking proficiency Cultural awareness and sensitivity Experience Patient Service Representative 03/2015 to Current Company Name City , State Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies. Oversaw data queries and made sure that they were rectified in the most efficient manner. Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses. Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies . Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician. Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility. Proficient in Windows, Word, Excel, Access, PowerPoint, ect. Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages to pediatric, adult, and specialty physicians in Clinicare. Paging Physicians through Perfect Serve. Knowledge of Medical Terminology and Health Care related Training. Capable of managing multiple tasks with an emphasis on retaining quality standards. Ability to quickly assess and prioritize projects and office tasks. Proficient at evaluating problems and quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Led a team of customer service representatives to increase service center profitability. Assisted with the development of the call center's operations, quality and training processes. Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Helped training and development staff with all aspects of training coordination. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Created social media initiatives for new employee search strategies. Drafted department-specific employee announcements. Partnered with the IT department to create a streamlined onboarding process for new hires. Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations. Accountable for all staff development, budgeting and supply ordering. Worked closely with Salon team  to produce repeat clientel . Re-designed every business form, containing time & inventory sheets and appointment calendars to increase clarity and effectiveness. Increased product sales by 53% within first quarters as Salon Manager. Developed productivity of management by arranging bi-monthly meetings to talk about accomplishments, matters and room for enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Education and Training Bachelors of Arts 2011 Harrington College of Design Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail-oriented Effectively interacts with patients and families. Medical terminology Charting and record keeping

ADVOCATE

WEB DESIGNER Professional Summary Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics. Skills Work History Web designer , and Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow. Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist , 07/2015 to Current City Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g. gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API. In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products. Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software. Web master , IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of "IBTN research group ". Weekly Updation of the site with all the details of major events. Uploaded files and photographs of research works. The website has an user friendly interface which even helps everybody to have a clear idea about IBTN. Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests. Inputting records and data required for the operation of the sterile services quality system. Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters : Computer Application , Computer Application MCA : CMR Institute of Management studies, University of Banglore, INDIA. P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C. C P U scheduling graph developed in C language. : Bachelor : Electronics (BSc) , 1999 Electronics (BSc) Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system for automatic connector assembling machine . Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India) Web designing- ASP, HTML, Dream Weaver (Pentasoft, India) ECDL Certification and SQA qualification- Flexicentre Glasgow :

DESIGNER

MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER Summary Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Experience Company Name City , State Manager Engineering Manufacturing Systems Engineering Manager 08/2015 Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes. Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology. Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction. Company Name City , State Manager Engineering Process Initiatives Manager 04/2015 to 08/2015 Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L). Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Manage all aspects of the project plan for successful phased migrations using distributed resources. Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013. Company Name City , State Manager Engineering Process Manager 04/2014 to 04/2015 Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010. Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Managed all aspects of the project plan for successful phased migrations using distributed resources. Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange. Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects. Developed and administered sector wide training classes for SharePoint 2010. Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class. Company Name City , State Business Process Analyst 12/2012 to 04/2014 Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules. Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA). Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs. Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners. Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives. Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target. Company Name City , State Requirements Manager 04/2011 to 11/2012 Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution. This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil. Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission. Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation. Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership. Company Name City , State Applications Specialist 08/2009 to 02/2011 Delivered IT support for the physician practice management tool Epic. Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007. Performed organizational business and systems analysis to properly document workflows and execute training plans. Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records. Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic. Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology. Company Name City , State Business Systems Analyst 01/2009 to 08/2009 Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices. Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator. Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions. Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules. Company Name City , State Information Architect 08/1996 to 01/2009 Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization. Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's. This process netted an additional $690k in capitation revenue for fiscal year 2009. Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009. Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting. Education Masters of Business Administration : Project Management 2011 NOVA SOUTHEASTERN UNIVERSITY DISS, Attending BRENAU UNIVERSITY , City , State , US Project Management Bachelor of Science : Management Information Systems 2008 NORFOLK STATE UNIVERSITY , City , State , US Management Information Systems Associate of Science : Business Administration 2002 TIDEWATER COMMUNITY COLLEGE , City , State , US Business Administration Skills Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere. User Level: Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio.

ENGINEERING

WEBSITE DESIGNER Summary Software developer well-versed in the entire workflow for developing and implementing websites, including: consulting with the customer, designing mock-ups, programming the site, and incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, which lists a number of client sites: http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer , 12/2016 to Current Company Name － City , State Currently working as a freelancer to redesign websites for my own clients and customers. The process involved working with the client during all stages of development:. Discussed requirements, documentation, and business needs regarding the design of the site. Created mockups to get client approval before starting the coding. Worked with the client throughout the testing stages to make sure they were happy. Delivered the final website within the client's budget and the quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer , 07/2016 to 11/2016 Company Name － City , State Contracted to Fiserv and assigned to the Velocity Loan Software Migration project which involved upgrading credit union clients from version 2 to 3. This involved taking a client's XSLT and XML files and transforming them with custom mapping software into LUXML files, which were then processed by the Velocity software. Our team reduced the number of hours it took to migrate a client by 62.5%, from 800 hours, down to 500 hours. Worked with the lead developer to create testing and review processes to ensure the version 3 mapping files contained the same data and calculations as the version 2 mapping files. Helped develop unit testing software to ensure the LUXML files were fully tested before delivering them to the client. Supervised and reviewed the work of 3 offshore developers in India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III , 02/2016 to 04/2016 Company Name － City , State Contracted to Abila, a company which provides accounting and membership-management software to non-profit associations. Investigated and resolved tickets escalated from the Tier II engineers. Helped resolve the maintenance tickets in queue which resulted in improved metrics for our department and faster issue-resolution time for our customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, and .NET Framework 4.5. Lead Software Developer , 12/2014 to 02/2016 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Worked as a project manager on a project which involved creating a model of a soccer player for a client. This included going back and forth between the client and the model-maker to refine the model as needed. Created, redesigned, and cleaned up websites for a number of clients, using C#, ASP.Net, AngularJS, and PHP. Created digital models of a hospital interior for a medical equipment company. This involved having phone meetings with the client to create a list of requirements which were passed to the model-maker. Software Developer , 08/2014 to 12/2014 Company Name － City , State Assigned to Bank of America's CaseCura application, which gathers evidence and documents from for use in legal cases. Created new user interface (UI) designs by replacing obsolete pages with data-bound dynamic grid web controls. This improved the user experience, which led to happier users. Led design and documentation sessions to get user feedback at every step in the design process. This helped our team determine the best course of action for new feature requests and let the users be more involved in the decision-making process. Led user-acceptance review meetings after the code changes were complete. This ensured that the code met the user's specifications before the code was put into production. Participated in daily scrum meetings to make sure all software development was on schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA for ticket tracking, SQL Server, Agile development methodologies. Software Developer , 10/2013 to 02/2014 Company Name － City , State Contracted to AgriLogic, a crop-insurance company. Assigned to the AgAdvantage Legacy application, which processed crop insurance policies. Also investigated and determined the best course of action for maintenance tickets received from the business analysts. Worked closely with the business analysts and QA team to ensure all code followed the company's standards. Was instrumental in reducing the number of maintenance tickets in the queue: when I started in October, there were around 50 tickets; by February, we managed to reduce the number to about 3 or 4 a day. Participated in the weekly "Lunch & Learn" meetings where all the developers would discuss a current issue and brainstorm about how to solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst , 02/2013 to 09/2013 Company Name － City , State FBC Mortgage is an Orlando based mortgage company. Responsible for creating web-based applications to help increase the productivity of different departments, including:. Created web-based reports for the underwriters to better help them determine which loans and customers needed their immediate attention. Created a console-based application for the legal/ compliance department to alert them of any loans which could be considered high-risk so they could take appropriate action. Created web-based reports for the CFO which analyzed the credit scores and debt-to-income ratio for loan applications so he could determine the financial risk of the loans. Maintained and upgraded the existing web-based reports based on feedback from the loan openers, loan officers, and loan processors. Helped to create and develop the Customer Mortgage Application, which let customers apply for a mortgage online. I designed the graphics and layout, and then worked with the rest of team to connect the UI to the business layer of code. Helped mentor and assist the junior-level developers with coding or design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer , 09/2004 to 02/2013 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Consulted and developed websites for clients, using HTML ASP, and C#, as well as mySQL for database access. Managed a team of vendors who created their own digital models and products for sale at the Vanishing Point website. I designed, created, and programmed the Vanishing Point website from scratch, using ASP and mySQL, which includes a marketplace to purchase and download products, an image gallery, and sales report pages for vendors. Software Developer , 02/2002 to 09/2004 Company Name － City , State Contracted to AT&T in Orlando, FL as a member of the development team which upgraded, maintained, and monitored the Remittance Resolution System (RRS)- a system which processed over 8.7 million records and $4.2 billion in customer payments and refunds (2002 data). My specific responsibilities included: Monitored the daily reports to make sure they accurately reflected the payments processed by the system. Upgraded the reports as needed, based on user feedback and requests. Used VB 6, Windows NT, SQL Server 7, and Crystal Reports 8.5. Re-designed and re-architected the RRS trouble-ticket database system to upgrade it from a Microsoft Access file to a completely new ASP/ web based application with a SQL Server database backend. I was also assigned the task of adding additional features, such as an all-new interface (including new graphics and all-new layout), new security (users would now have to login), user auditing (tracking who updated what information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) and to consolidate numerous systems into one database. Used ASP, HTML, and SQL Server 2000. Hosted an hour-long panel discussion on the history and development of video games and digital artwork at MegaCon 2015 (April 2015). Around 250 people attended, with people standing against the side and rear walls. I've been using the Adobe Suite of tools since 1999. I'm as comfortable with graphic design as I am with coding so I can wear multiple hats as part of a development team. Education and Training B.A : 1995 University of Maryland － City , State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT

DESIGNER

DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer Highlights Office Management Team Building & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable / Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 to May 2016 Company Name － City , State Administration of the document control system. Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers. Examine documents to verify compliance, completeness, and accuracy of data. Control document database of all documentation that will allow secure document retention and corresponding files. Perform clerical duties to generate documents as necessary. Support continuous improvement activities in terms of process and system improvement. Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team. Contribute to team effort by accomplishing related inquires as needed. Perform a variety of tasks and duties as may be assigned by Quality Management. Rental Coordinator August 2013 to December 2015 Company Name － City , State Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations. Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results. Administer rental invoicing processes and reports. Assist customers with invoicing issues, issuing credits and adjustments when required. Develop positive, long-term customer service relations. Coordinate shipment of rental, used and stock equipment. Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories. Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos. Work with all department and employees to insure quality of customer service. Network Technician Assistant July 2011 to July 2012 Company Name － City , State Install, maintain and repair of voice, data, and video network systems (and other related network technologies). Install, configure, troubleshoot and repair of data circuits, lines and switches. Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards. Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions. Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script. Office Manager March 2008 to December 2008 Company Name － City , State Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code. Monitoring of costs/ensuring competitive bids services and office products. Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables. Supervise operations, maintenance and other duties. Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff. Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc. Business Customer Service Representative December 2003 to January 2008 Company Name － City , State Responsible for daily, ongoing interface between customer orders and plant operations. Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Oversee daily data entry of production, shipping and receiving in all databases including customers. Receive and process daily orders, confirm price, communicate directly with customer as necessary. Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations. Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers. Executive Administrative Assistant August 2002 to June 2003 Company Name － City , State Schedule appointments/meetings and maintain a calendar of events for the Plant Manager. Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters. Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities. Provide support for the Quality System during corporate audits, actively participate in department activities. Facilities Analyst II May 1997 to May 1999 Company Name － City , State Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files. Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments. Responsible for maintaining of Customer P.O. changes & streamlining with the sales department. Oversee daily data entry of production, shipping and receiving in all databases including customers. Education 1997 Kelly Services － City , State Microsoft Office Suite courseware training Completed some college courses : 2007 Hopkinsville Community College － City , State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video

APPAREL

INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.

INFORMATION-TECHNOLOGY

Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary

SALES

INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 to August 2013 Company Name － City , State Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 to May 2013 Company Name － City , State Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid Systemically organized information using Excel to facilitate data analysis and further research Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements. SALES CLERK May 2011 to August 2011 Company Name － City , State Advised customers and completed sales Increased sales earnings by 20% in the Junior's Department for the period of June to August Named "Employee of the Month" by recommendation of customers for friendly and helpful service (July). Company Name Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. Education and Training Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus, Thermodynamics I & II Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social responsibility London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP & ACTIVITIES ORGANIZATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Achievements: Any recognition, awards, honors Interests: Include any interests you have LEADERSHIP & ACTIVITIES CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Interests: Volleyball, CrossFit, World Cup

BANKING

ELECTRICAL CAD DESIGNER Summary Highly motivated team player with a vast skill set and strong work ethic.  Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish.  Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project and Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs and systems. Provided on-site field installation assistance and training both domestically and internationally. Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish. CAD coordinator for the Controls and Electrical Groups. Lean Six Sigma certification at Yellow Belt and Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 to 03/2017 Company Name City , State Electrical CAD Designer, North America Facilities Engineering Group  Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans. Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs. Write scopes of work for electrical contractors. Order equipment. Support the North American factories by providing drawings, technical information or spare parts and designing minor projects. PROJECT PLANNER 01/2011 to 05/2012 Company Name City , State Project Planner for the Machine Manufacturing - Global Glass Technology group. Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules .  Create work orders. Go-to contact to coordinate rush shipments.  Customer Service Representative to third party suppliers and machine shops Coordinator of the machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 01/2011 Company Name City , State Global Equipment Sales - Global Glass Technology. Order entry, price quotes  Arrange shipments Expedite rush shipments in emergency situations  PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 to 09/2008 Company Name City , State Process Control Services - Global Glass Technology. Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities.  Configuration of systems and field equipment.  Perform functional check out of completed panels. Order all panel and field equipment. W rite scope of work and specifications for field contractors On-site installation and training both domestically and internationally in both English and Spanish. Write technical training and troubleshooting documents for both plant personnel and colleagues. Teach training classes on new and existing systems and equipment in both English and Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish and International Relations STATE UNIVERSITY OF NEW YORK Dual Major of Spanish and International Relations in the Bachelor of Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.

DESIGNER

RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor   Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively.  

FITNESS

DIRECTOR OF FINANCE Professional Summary Seeking a position in financial/general accounting. Highly meticulous and reliable Finance Director with an outstanding client service record. Adept multitasker able to handle a number of cash management projects with professionalism and accuracy. Strong research skills in optimizing current and efficient cash management team operation. Experience Director of Finance May 2016 to Current Company Name － City , State Manages the day to day accounting department, including hands on monthly close, commission reports, financial statements. Manages financial tasks, budgeting and overall accounting of the company. Develop and implement short and long-term financial strategies and tactics in alignment with the company's business plan and strategic initiatives. Develop and monitor policies and procedures within generally accepted accounting principles and corporate guidelines to ensure sufficient cash flow, reduced operating cost, and increased revenues. Forecast, monitor performance and prepare analytical information and management reports to enable effective decision making by the CEO. Manage and develop clear and precise financial records, analyze financial statement while ensuring the integrity of all financials, and maintain internal control. Manages monthly and yearly closing responsibilities including system closing, journal entry preparation and inventory reconciliation. Prepare and review all documentation required to meet reporting deadlines. Provide financial reports and analysis to Executive Staff. Serve as primary liaison to outside CPA firm for assurance and income tax preparation services. Sr. Operations Analyst-Fund Accounting September 2015 to April 2016 Company Name － City , State Process funds' trade activity and communicate with the funds' investment manager on a daily basis. Prepares and review position and cash reconciliations between investment manager and custodians utilizing internal and third party custody platforms. Resolve cash and position reconciling items on a timely basis. Evaluate confirms and trades for settlements. Prepares Cash and Portfolio Reconciliations for equities and fixed income. Performs daily and monthly analysis and quarterly reporting for institutional investors. Communicates daily with custodians and prime brokers to resolve trading, operational and accounting issues. Prepares financial statement for the funds and participate in other Ad Hoc projects as needed. Financial Analyst-General Accounting October 2013 to September 2015 Company Name － City , State Prepares month-end, quarter-end, year-end account analysis and reconciliation, including reconciliation of bank statements to the finance ledger. Prepares financial reports by utilizing accounting and support systems within the scope of established controls and procedures to research and prove account balances. Maintains and reconciles general ledger, subsidiary ledger and DDA accounts. Performs a variety of routine accounting functions in accordance with United States Generally Accepted Accounting Principles and Sarbanes Oxley Act. Prepares financial statement reconciliation report, by analyzing general ledger activity and propose appropriate adjusting entries. Assists with audits by providing supporting records and documentation. Prepares, reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Reconciles intercompany and all balance sheet accounts on a monthly basis and report on variances. Assists in the documentation of processes and establishment of internal controls. I do evaluate the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Leads and participate in various finance ad hoc projects as needed (SAP/eLedger transition).​ Tax Analyst June 2011 to August 2011 Company Name － City , State Trained in preparation of Federal tax provisions and related financial statements disclosures. Trained in preparation of Federal excise tax calculations. Experienced in reconciliation of detailed realized gain/loss reports. Experienced in PFIC mark to market adjustment computation using Passive Foreign Investment Company(PFIC) identification procedures. Team Lead- Sr. Research/Financial Analyst June 2007 to September 2012 Company Name － City , State Helped clients understand their historical transaction statements. Analyzed and explained transactional transcripts, i.e.general ledger to financial advisors to assist their clients. Researched cost basis for shareholders and CPAs to help in preparation of tax returns. Processed corrections, adjustments or complex transactions for clients, i.e.monetary adjustments, non-monetary, account maintenance, and monetary distributions. Researched retirement accounts for shareholders to enable them make contributory/distributor decisions. Recorded and managed data within appropriate timelines. Gathered, analyzed, and presented data to resolve client escalation issues. Worked closely with the legal department to resolve legal issues; such as investment fraud and subpoenas. Assisted department manager with implementation of quality control procedures. Communicated with clients to resolve any problems on a regular basis. Investor Services Specialist October 2001 to June 2007 Company Name － City , State Reviewed market quotes for acceptable fluctuation, reasonableness and accuracy. Responsible for quality control of financial transactions. Performed data entry to generate shareholder reports. Regularly communicated with clients to assist them with their retirement accounts. Assisted in quality control processes which include: monitoring status of reconciling and fee bill processing, assuring written policies and procedures are consistently applied and identifying areas where additional training is needed. Utilized a variety of databases and applications to complete shareholders request. Results oriented and hands on skill in research and analysis, business operations and customer/client support. Education MBA : Accounting , 2011 Johnson & Wales University － City , State Accounting Bachelor of Science : Accounting , 2009 Johnson & Wales University － City , State Accounting Skills Accurate, Bloomberg, DTCC, PACE, Asset Arena, Essbase, Great Plains, Hyperion, ELedger/SAP, Access, Excel, Word, PowerPoint, Oracle, QuickBooks, fiscal budgeting knowledge and financial reporting.

FINANCE

SENIOR ACCOUNT EXECUTIVE Experience 10/2011 to Current Senior Account Executive Company Name － City , State 10/2011 to Current Senior Account Executive Company Name － City , State Serve as day-to-day contact for senior level Microsoft clients (e.g. collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway. Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g. which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g. holiday, back to school, etc.). 10/2009 to 10/2011 Public Relations Associate Company Name － City , State Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders). Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution). 01/2008 to 10/2009 Assistant Manager Company Name － City , State Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations). Ensured that associates are successfully marketing the Fossil brand. Coached associates on sales floor; trained new associates on company values and sales expectations. 01/2007 to 12/2007 Assistant Manager Company Name － City , State Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations). Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation). Education June 2006 B.A University of Oregon － City , State from the School of Journalism and Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves "cradle to grave" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect

INFORMATION-TECHNOLOGY

INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise. * Interventions & Behavioral Control * Technology Integration & Analysis * Educational Principles & Formulas * Develops and Implements Lesson Plans * Communications & Interpersonal Skills * Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired * Elementary & Secondary School * Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations *Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5

TEACHER

SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility. Core Qualifications 15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations. Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions. Developed the staff of various medical clinics in order to elevate the staff performance Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation. Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents. Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word. Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 to Current Company Name － City , State Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast provides support with apparel and footwear Equal Opportunity Advisor/Trainer January 2011 to January 2014 Company Name － City , State Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations. Providing briefings to the Chief of Staff of the AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade. Managed the annual budget for the Equal Opportunity program, which consisted of $45,000. Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011). I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan. I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province. Sales Associate January 2011 to January 2012 Company Name － City , State Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807. Provided customer support and assisted customers in the selection of products for purchase. Additional duties included helping as a cashier during high volume customer periods and merchandising. Other duties included packaging and shipping merchandise to other stores. Assisted with the balancing and closing of the registers at the end of the night. Manager January 2008 to January 2010 Company Name － City , State One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees. Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff. Was responsible for $3.8 million dollars worth of equipment and facilities. In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services. Sales Associate/ Forklift Driver January 2007 to January 2007 Company Name － City , State One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC. Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift. This was a part time employment (1989 -1991). Cashier January 2006 to January 2007 Company Name － City , State Commercial Retail. Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases. Assisted with the balancing and closing of the registers at the end of the night. Education Select One : Human Resources , May 2011 Defense Equal Opportunity Institute － City , State , USA The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base. Bachelor of Business Administration : International Business , 2015 University of The Incarnate Word － City , State , USA Graduated with a 3.15 GPA Deans List, Fall 2013 Human Resources , 2012 University of Pennsylvania － City , State , USA Master Resiliency Trainers Course, Level I - University of Pennsylvania Affiliations National Society of Leadership and Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian. Interests My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas. Additional Information I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system. Skills Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project. Posses the interpersonal skills required to solve conflict within members of the organization. Posses 15 years of Multi-unit operations experience with personnel in various circumstances.

SALES

PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis. Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative and innovative problem solving Professional certification in fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 to Current Company Name － City , State Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers. Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness. Intelligence Planner May 2012 to September 2013 Company Name － City , State Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives. Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime. Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces. Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises. Intelligence Officer November 2011 to May 2012 Company Name － City , State Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets. Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness. Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness. Intelligence Officer November 2009 to May 2012 Company Name － City , State Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit. Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team. Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills. Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training. Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification. Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready. Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period. Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency. Personal Trainer & Group Fitness Instructor March 2007 to January 2009 Company Name － City , State Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury. Education M.S. : Kinesiology , 2015 University of Texas El Paso － City , State , US GPA 3.85; Teacher's assistant for undergraduate and graduate class Professional Career Training : Military Leadership , 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership and tactical/ operational planning Professional Career Training : USAF Intelligence , 2010 Air Force Intelligence Officer School － City , State , US Radar theory, treat evaluation, presentation skills, & analytical skills B.S. : Health Science-Physiology, Chemistry , 2008 University of Arizona － City , State , US Minor in Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council of Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization

FITNESS

SENIOR SPECIAL INVESTIGATOR Summary To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years. When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims. When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud. Highlights Insurance fraud expertise Database management Strong interpersonal and communication skills Property claims Workers' compensation claims Report writing Team player Interviewing techniques Decisive Critical thinker Accomplishments Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU) Earned a Senior Claims Law Associate Degree Earned a Senior Fraud Claims Specialist Degree Experience Senior Special Investigator March 2004 to September 2014 Company Name － City , State Sr. Special Investigator in the SIU. In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American. These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units. I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States. After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation. Sr. Special Investigator January 2003 to March 2004 Company Name － City , State In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc. I also referred to the CA DOI upon completion. Sr. Special Investigator January 2002 to January 2003 Company Name － City , State Same job description as above. I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products. Sr. Special Investigator January 1994 to January 2001 Company Name － City , State I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office. Same job description as the above companies. Supervising SIU Investigator January 1987 to January 1993 Company Name － City , State I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance. These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI. This included the supervision of 4-5 different investigators along with support staff. Investigator January 1983 to January 1986 Company Name － City , State Conducted investigations of possible insurance fraud for several different carriers. These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem. Police Officer, Sr. Police Officer & Traffic January 1973 to January 1982 Company Name － City , State Normal Police duties. Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle. Deputy Sheriff January 1972 to January 1973 Company Name － City , State In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail. Education Associate Degree : Criminology , 1972 Long Beach Comm. College － City , State Criminology Bachelor's Degree : Management , 1977 Univ. of Redlands － City , State Management International Association of Credit Card Fraud Training 1996: International Association of Auto Theft Training 1997, 2001: California Conference of Arson Investigators Seminar 2004: Vehicle Fires, Cause and Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation and Prosecution Training : 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU Senior Claims Law Associate Degree, (SCLA) American Educational Institute Fraud Claims Law Specialist, (FCLS) American Educational Institute California Peace Officer Standard in Training: Basic, Intermediate & Advanced Skills Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision

AUTOMOBILE

SHELTER ADVOCATE Summary Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills. Highlights Crisis intervention and resolution Complex problem solving skills Valid Texas driver's license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self-starter Event planning and coordination Microsoft Office Suite Accomplishments Promoted to Lead Teller after 9 months of employment. Promoted to Assistant Manager at a gas station after being a cashier for 1 month. Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc. Assists with supervising and directing the work of community service workers and volunteers. Experience SHELTER ADVOCATE July 2014 to August 2015 Company Name - City , State Tested clients for drug use and referred them to other community resources. Produced media advisories, brochures, fact sheets, print ads and newsletters. Promoted healthy habits and practices in outreach materials and presentations. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Traveled locally and regionally to conferences, workshops and presentations. Maintained up-to-date and comprehensive electronic and paper filing systems. Collaborated with local health departments and other community partners. Educated the public regarding community health resources in correctional facilities, community centers and churches. Drafted and revised reports, articles and background papers. Educated clients about treatment options and answered related questions. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. MUNICIPAL COURT CLERK January 2014 to March 2014 Company Name - City , State Processed summons, subpoenas, appeals and motions. Drafted legal papers including complaints, summons and interrogatories. Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Processed and distributed invoices to bill clients. Composed and revised legal documents, including letters, depositions and court documents. Created and tracked all expenses and client account codes Recorded and monitored court appearance dates. LEAD TELLER June 2012 to August 2013 Company Name - City , State Established new customer accounts including checking, savings, lines of credit and loans. Processed sales referrals and promoted bank services and products. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Wells Fargo security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Education High School Diploma : General , 2000 Jefferson City High School - City , State , Cole Top 10% of class Coursework in Business, Communications and Advertising Coursework in Accounting 1 & 2 3.4 GPA Coursework includes Human Computer Interaction C oursework in Technical and Professional Writing Select One Skills 10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants

ADVOCATE

FINANCE CONTROLLER Summary Established goals and objectives, developed policies and procedures, recruited and trained staff, initiated and enhanced automated systems. Turned around "problem areas". Ensures compliance with and knowledge of governmental regulations and requirements. Defined and closely monitored short-and long-term goals and objectives for all departments. Excels at interacting with broad populations including senior management, staff, patients, and external auditors. Highly versatile, quickly masters' new roles, responsibilities, technologies, and environments. Initiate and spearheaded a special project resulting in measurable revenue growth; diffuses difficult situations with tact and ease. Skills Leadership/communication skills Product development Budgeting expertise Self-motivated  Project management Small business development Client account management Customer-oriented Skills Account reconciliation, accounting, administrative, budget preparation, budget, closing, commercial lending, contract negotiations, contracts, Credit, client, delivery, Department of Health, direction, financing, financial, financial controls, financial operation, financial statements, forecasting, funds, general ledger, grants, Human Resources, HR, Director, managing, Mental Health, Office, outlook, organizational, payroll, P.C., personnel, quality, quality assurance, quality control, reporting, research, supervisor, tax planning, annual reports, year-end. Education Bachelor of Science 1996 New york institute of technology City , State , USA MBA : Finance 1998 New york institute of technology City , State , USA Experience Finance Controller 08/2010 to 09/2017 Company Name City , State    Managed team 100 professionals. � Oversees accounting and financial activities  � Managed all general ledger activity, reporting systems, GAAP standards�   M onitored timely and accurate monthly, quarterly and year-end closing process � Prepared company forecasts and budget � Coordinated, monitored, and supported taxation requirements in compliance with and knowledge of governmental regulations and requirements � Managed and tracked the revenue of invested assets to ensure compliance with company policies and investment guidelines. Administrator 10/2008 to 09/2017 Company Name City , State Manage the 32-person Corporate Practice Group which specializes in the taxation and tax planning for corporations and sole proprietor-ships. Wrote comprehensive practice manual for payroll taxation practice. Analyzes financial statements of major corporations, large domestic and investment companies and broker/dealers to evaluate credit quality for commercial lending decisions. Prepare Credit Approval Summaries on client's financial position in light of current economic conditions and future business outlook. Direct and implementation of financial operation, budget preparation and administration, audit, taxation, monthly closing of books of record, account reconciliation, and journal entry adjustments. Prepares monthly, quarterly, and annual reports summarizing and forecasting business activities and financial position on income and expenses. Develops financial statements, analyzes business trends and daily operating costs. Manager of Finance 02/1997 to 12/2006 Company Name City , State Improved collections through the development of receivables performance measurement system to which project supervisor are held accountable. Upgraded the accounting department including personnel, job descriptions and financial controls to meet the requirements of a growing organization. Assisted external auditors in performing year-end audits. Monitored, reviewed and evaluated budget projections, grants / budget vs. actual day-to-day expenses, and provided advice on budgetary opportunities to address anticipated / projected shortfalls on an ongoing basis. Provided quality assurance audits to maintain process quality control plans. Assisted management in the development of long-term strategies and organizational implementation plans. Acted as lead on monthly budget projections and related research activities. Researched, developed, and implemented budgetary strategies designed to effectively and efficiently accomplish the hospital's mission. Worked as hospital / department liaison between the National Institute of Health (NIH), New York State Office of Mental Health (NYSOMH), New York City Department of Health and Mental Hygiene (NYCDMH), and private funded research contracts, training grants (NIH) T32 research related specific purpose funds. Controller 02/1990 to 12/1996 Company Name City , State Established line of credit used in financing working capital requirements. Implemented departmental budget vs.  actual reporting system. Consolidated branch accounting operations resulting in staff reduction. Improved P.C.-based general ledger and Account Payable software to improve reporting. Submitted monthly financial statements to Board of Director (BOD). Supervised four (4) direct and fifteen (15) indirect reports. Served as point of contact while managing key relationship with New York City Department of Health and Mental Hygiene (NYCDMH), banks, hospitals, universities, and other establishments to support service contract delivery and administration. Assumed additional responsibilities as needed, including oversight of Human Resources (HR), front desk, administrative staff, and IT functions. Presided over facility expansion and acquisition projects with direction of financial and budget forecasting and analysis, cost approval, contract negotiations, and associated functions.

FINANCE

SALES ASSOCIATE Summary Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive in fast-paced environment Experience 03/2016 to Current Sales Associate Company Name － City , State Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card. Opened lines of credit. Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Made courtesy calls to existing customers for upcoming event information and debuting new merchandise. 11/2015 to 02/2016 Receptionist Company Name － City , State Conduct outgoing phone calls to collect members' billing information and process payments. Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Resolve customer complaints or redirect them to appropriate management. 02/2015 to 11/2015 Service Representative Company Name － City , State Compile information about new accounts, enter account information into computers, and file related forms or other documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates. Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner. Operate register and process cash/credit transactions; opened and closed out registers. Collect referrals and inform members of membership promotions for discounts and deals. Skills Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City , State

FITNESS

AN ACCOUNT CUM FINANCE MANAGER Summary I am team-oriented Accountant prepares clear, comprehensive financial reports for executive-level management.I did work as an Account Manager in India for private sector company and also worked in financial sector only. Right now, I am looking for an entry level position based on my study in the United states. Highlights From 1st March, 2016 Key Skills Familiar with a vast array of Finance activities and management skills. Knowledge of basic computer knowledge like MS Office, Word and Power point. Accounts & Auditing General Administration Basic Computer Costing Knowledge, Tally 7.2 & 9 and ERP Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Financial planner Complex problem solving Effective time management Excellent managerial techniques General ledger accounting Expert in customer relations Superior research skills Advanced computer proficiency (PC and Mac) Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. I also have a vast knowledge of Taxation laws and policies. Experience An Account Cum Finance Manager , 05/2010 － 05/2014 Company Name － City , State Gujarat Education Board. Grand Project Investment Pattern of Investor on Diversification of Portfolio Management in recession Period Jan to March, 2009 Summer Training 1)TITLE: - "Inventory Management" To know the Inventory level in manufacturing company 4)DURATION:- Two Months May to July 2008 Projects Job experience I did work at RB Cars Pvt. Ltd. As an Account Cum Finance Manager since Last 4 Years and 1 Months Business : Maruti Suzuki Authorised Dealer Trading and Services. Duration : Since June 2010. Handling all kinds of Account and Finance Activities. Maintain two types of Accounts like Norms as per Income Tax and Maruti Suzuki India Ltd. I am also take a part to take a decision with Top Management Long term planning for fund for doing business. Prepare Documentation which required for TA and Inventory funding and Doing bargaining with financial institution for Interest rate on borrowing for same business. Responsible for Vat assessment, and prepare provisional balancesheet. Other works doing which were done in Previous Company as per my previous Job profile. Handle all kinds of Tax Related activities like Service Tax, Tds, Vat, Income Tax etc. Issue of C forms and activities related to 402 and 403 forms. Also filing Return of Service Tax, TDS and Vat. Maintain a stock and made a statement for cash credit purpose in bank. Job experience 1 year and 7 months in "Ratnaveer Stainless Products Pvt Ltd" as a Post of an Account and Finance Executive. Business : Exporter & Manufacturer of Stainless steel washer & fasteners. Duration : Since August 2008. Account cum Finance Executive , 01/2008 － 04/2010 Company Name － City , State Account cum Finance Executive , 01/2008 － 04/2010 Company Name － City , State Account & Finance Executive General Ledger scrutiny. Looking after Purchase bills, checking and verification of bills. Looking after sales, Preparing sales report on daily basis. Checking and Verification of supplier, contractors and transporter bills. Checking and verification of Expenditure bills. Maintain Daily Stock. Booking of Foreign inward Remittance and Buyer's Credit Payment Doing Audit on Monthly Basis. Basic Finance Knowledge related to LC and Export Packing credit Limit. Knowledge of Bank Guarantee and Buyer's credit. Knowledge related to Forward contract. Monthly payment of service tax, Tds and vat. Prepare Direct and Indirect expenses statement for costing. Management Accounting Preparing liabilities statements for provision of expenses. Make Credit & Debit note. Scrutiny of debtor's outstanding balance. Preparing of Bank Reconciliation Statement Preparing of Monthly, Quarterly, and Yearly Sales Tax Return. Preparing of Quarterly TDS Return. Issue of TDS Certificate. Done Forex Entry on daily basis. Issue and Collect "C" form. Finalization of Accounts/ Audit Assisting my senior while finalization of accounts and in preparing Profit & Loss accounts and Balance Sheet. Hobbies Playing cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From the summer project I have learned that how to actual processes are doing in the manufacturing company and how to maintain a strong relationship with seniors and sub-ordinate in the corporate sector. From the Grand project I have concluded that the thumb rule is shown the relation between risk and age is dependent to each other. I have also got so many certificates, Medals and Cash prizes in Sports and Education at my college as well as school level. Education March 2015 Devry University M.S Accounting Accounting U.S.A) Pursuing April 2013 Certified Public Accountant (CPA)(Part Time) May 2009 ICFAI University Gujarat University Master of Business Administration (MBA) Finance Finance April 2007 Gujarat University Bachelor Of Commerce (B. Com) March 2004 Gujarat Higher Secondary Education Board HSC Commerce Commerce Personal Information Citizenship : Indian * Date of birth : 13th October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile Additional Information Citizenship : Indian * Date of birth : 13th October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile Handle all organization Activities Related to my Field Skills Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS

FINANCE

PROJECT MANAGER Professional Summary Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments. Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments.  Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL and databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager , 07/2013 to Current Company Name – City , State Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization. Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log. Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations. Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach. Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget. Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track. Healthcare Product Manager , 07/2009 to 05/2013 Company Name – City , State Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems. Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap. Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team. Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives. Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment. Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value. Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities. Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managing Consultant , 08/2000 to 04/2009 Company Name – City , State Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. Managed boarding process for new customers of a global expense reporting solution tool. Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution. Reduced overall problem records by 50%. Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives. Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects. Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company. Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives. Technical Analyst , 06/1998 to 08/2000 Company Name – City , State Implemented package integration solutions for the healthcare industry. Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE. Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S. Lead efforts for unit, product, system, and regression testing of a data loader application. Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims. Education MBA : Finance , University of Georgia - City , State Finance BS : Computer Science , Spelman College - City , State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified by Project Management Institute (PMI)

HEALTHCARE

HR DIRECTOR Professional Summary Experienced HR Manager over 3 facilities with 10 years of proven HR experience in all areas of Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation & Safety.  Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching and training Staffing and recruiting professional Experience HR Director May 2005 to Current Company Name － City , State Onboarding, Hiring & Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety Orientation Benefit     Administration – Manages all aspects of benefits – Including new enrollment, changes & termination for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification & 5500 preparation for filing.  401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee & Employer Deferral Calculations & Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings & Plan Document Administration.  Payroll – Administered payroll law, reviewed & submitted weekly payroll, Managed all Garnishments, Levies & Child Support Orders. Managed updates & changes to time keeping system.  Maintained Employee Absence database for all personal, vacation & sick time. Company Communication - Employee recognition awards, Employee notices via publications, Intranet postings & e-mail.   FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – up with both employees and their physicians, days away tracking & return to work notices.  Temporary Help Management – Coordinated temporary workers with staffing company including:  Placement of workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up for both new and terminated temps & training sign-off as necessary    Training System Management - Entered new employees, established job roles & groups, set-up training courses, set-up training sessions & managed training reporting for complete & incomplete training.  Input training completions, ensure training documents have been signed, scanned & recorded both in software & in the employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed all annual reviews for potential liability issues, discussed difficult employee reviews with managers & provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate increases. Disciplinary Action & Terminations – Trained & assisted managers in proper documentation for verbal, written warning & terminations.  Prepared and reviewed documents for disciplinary action. Advised on next steps in the disciplinary process to ensure employer is in the best possible situation for termination if necessary. Participated in and delivered disciplinary and termination notifications to employees.  Unemployment Administration – Responded to each initial & on-going unemployment notification from WorkOne, gathered and submitted evidence on company's behalf to defend against unemployment charges, coordinated unemployment hearing documentation & parties involved in hearing before an Administrative Law Judge. Workers Compensation – Reported initial claim to carrier, assisted employees as a First Responder to incidents, instructed supervisors of appropriate action during emergency situations, worked side by side with Safety Director on- claims & follow- up appointments, coordinates light duty restrictions with managers, records & tracks OSHA reporting information & assists in preparing year-end audit reporting information, maintains confidential files & advises on Indiana Worker's Compensation law.   FAA/DOT Drug Screen Program – Served as DER for Federal Drug Program, administered training, supervised new employee compliance into program, conducted employee & manager training, tracks quarterly & annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years & monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking & notifications for EEOC – AAP plan. Tracks company additions, terminations & promotions for compliance purposes. Provides annual reporting to TPA of all company workforce & all applicants received along with their dispositions, Reviews plan for compliance & submit annual EEO1 Report & Veterans Reports Education Psychology Indiana University － City , State 1 Year of study Certificate : Human Resources Indiana University － City , State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end

HR

MERCHANT SERVICES ADVOCATE Summary Management Experience and a Desire to Work for the Best Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance. Highlights Client relations specialist Team management Focused on customer satisfaction Training and development Deadline-oriented Customer Relationship Management software (CRM) High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target for customer satisfaction for 4 months in a row. Experience 07/2013 to Current Merchant Services Advocate Company Name － City , State Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections. Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences. Manages logistics of promotions directly with the merchant via phone and email. Quickly responds to and resolve all merchant questions/issues. Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Problem solving by utilizing internal teams to solve complex issues. Communicates effectively across all internal channels and provide effective solutions. 11/2013 to 03/2014 Mobile Sales Consultant (Seasonal) Company Name － City , State Provided personalized service and exceptional expertise for customers. Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. 07/2012 to 07/2013 Operations Supervisor/T-Mobile Gen Care Company Name － City , State Maintained client satisfaction. Oversaw that agents were meeting required metrics (KPI's). Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors). Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place. Set career paths and mentored individuals seeking to move up in the company. Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager). Assisted with training individuals to learn the skills necessary for the client/ LOB. Organized training groups as well as facilitated them. Quality Assured calls to ensure company policies were meet. 08/2011 to 07/2012 Operations Team Lead/AT&T Consumer Mobility Company Name － City , State Effectively oversaw all agent personal payroll processing, attendance, etc. Efficiently trained new employees in company policy and procedure. Consistently ensured delivery of quality customer service vital to sustaining and growing client base. Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day. Calibrated every week with all contact centers and client to review QA. Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations. Communicated with other Operation Management Centers to go over questions or concerns for the day. Held meetings with Operations Manager and also with the client over Webex and phone to review results. Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.) Successfully steered home goods sales operations to generate high volume growth and revenue. 05/2009 to 07/2011 Assistant Supervisor Company Name － City , State Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Inspected dining and serving areas to ensure cleanliness and proper setup. Education 2015 Certificate : Systems Administration/Networks Pima Community College － City , State , USA Pima Community College Certificate, Systems Administration/Networks, 2015 - Present Grade: A GPA: 3.8 Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Operations Management Team Leadership Customer Experience Training

ADVOCATE

SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Experience 10/2000 to Current Self-Sustaining Engineering Technician Company Name － City , State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Rotating Area Coordinator which includes distributing work schedules to other technicians. Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers. Lead Level 3 Maintenance Technician and Level 2 Process Technician. Helped create Level 3 Maintenance training classes to ensure proper training is accomplished. Former Member of the Fab Emergency Response Team. 08/1999 to 09/1999 Production Technician Company Name － City , State Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing. circuit boards and building the product. Involved in the improving and implementing test procedures for all circuit boards. to insure they run properly. 08/1998 to 08/1999 Electronic Technician Company Name － City , State Troubleshooting and repair of 100 modems per night on average. Helped run other areas of the fabrication line when needed. Education 2000 Bachelor of Science : Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City , State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting

ENGINEERING

SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word

AVIATION

STAFF ACCOUNTANT TAM BUI Professional Summary To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment *Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook *Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Sr. Accountant May 2005 - Jun 2017 Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University City , State Accounting Business Administrative Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative

ACCOUNTANT

SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 to Current Company Name － City , State Financial Reporting and daily operations: Oversee cash management - daily. Manage financial closings - monthly. Manage general ledger - monthly. Review and prepare various account reconciliations - monthly. Prepare standard & custom internal financial reports in excel - monthly. Prepare bank borrowing base reports - monthly & quarterly. Prepare functional & managerial expense analysis - annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget - annually. Renew listed insurance policies annually: Commercial package policy - annually. Pawnbroker's liability insurance - annually. Fiduciary liability Policy - annually. Directors and officers liability policies (1) Primary & (1)Excess - annually. Workers compensation policy - annually. Commercial Crime Policy - annually. Auction Sale - 3 times per annum: Download auction sale data. Use system auction sales data to verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return prepared and filed by outside accountants - annually. Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually. Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually. Dept. of Labor - review wage report - prepared/filed by provident - quarterly. Payroll Tax returns - review - prepared and filed by payroll service - quarterly. Annual Financial Audit: Substantiate all material account balances - annually. Provide internal control structure information - annually. Prepare disclosure reports with CPA guidance - annually. Purchasing: Review and approve all purchase invoicing - daily. Code all invoices to the appropriate g/l account - daily. Review purchases - monthly. Finance and accounting: Calculate outstanding interest and fees - monthly. Review 12 standard journal entries - monthly. Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45. Prepare and file NYS Dept. of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly. Maintaining & Updating 1099 vendors. Manage monthly financial closings and adjustments. Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI). Prepare and process bi-weekly payroll. Review and journalize American Express expenses. Journalize and upload to accounting system payroll allocation, employee benefit allocation. Implement and review accounting process as needed. Finance Associate August 2011 to May 2015 Company Name － City , State Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits. Cash management including wire transfers, record charges, and adjustments. Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated. Prepare supporting documentation and post journal entries to computerized accounting Software. Managed domestic and international budgets, including budget modifications and closeouts. Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process. Processes and maintain organizations payroll using ADP. Maintained and processed International payroll, working with in-country payroll vendors. Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization. Assist with special projects. October 2010 to June 2011 Company Name － City , State Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures. Exemplary post sale communication with different departments. Education Bachelor of Arts : Economics City College of New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent in Spanish

ACCOUNTANT

SALES Career Overview During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills. I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise. My accomplishments as a major player in the successful pioneering and implementation of the "Paperless Office" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business. The experience of being a road warrior leading the day to day "hands on" training of the user afforded me a "real life" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in. The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper. I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation. I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient in AVG, Printers, PC Security systems MS Office proficiency Accomplished with mobile devices Patient and diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener and communicator who effectively conveys information verbally and in writing. 40 today Computer/Technical Literacy Computer-literate performer with extensive software proficiency covering wide variety of applications. 40 today Analytical/Research Skills, Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder with interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. 40 today Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints. 40 today Teamwork Resourceful team player who excels at building trusting relationships with customers and colleagues. 40 today Accomplishments My accomplishments as a major player in the successful pioneering and implementation of the "Paperless Office" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.   Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Work Experience June 2011 to Current Company Name City , State Sales March 2013 to August 2013 Company Name City , State Training Consultant/Business Analyst Developed DW refresher course and new user curriculum. Developed new versions of the DW training user manuals. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality. Recognized the need for improvements to VDSS DW's routine training techniques Communicated the need to update training resources such as the use of curriculum development software (Articulate). Used Microsoft Business Office Suite products and Snag It, Conducted all training of Data Warehouse to state and local administrators. January 2008 to June 2008 Company Name City , State Training Consultant/Business Analyst Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting. Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work. Supported RFP development process. Liaison between software vendors and stakeholder. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Project Lead Trainer for ChildWins (electronic case management project). Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application. Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage. Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards. Developed DW curriculum in several versions to accommodate User needs. Developed & updated multiple versions of the DW training user manuals. Represented State VDSS by serving on various local committees. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques. Suggested updated training resources such as the use of curriculum development software (Articulate). Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications. Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings. Identified and scheduled training locations, environment and timeframe to facilitate successful sessions. Classroom training developed to accommodate self-guided training for posting to VDSS training website. Conducted "Train the Trainer" sessions statewide supporting a "super user" concept. Lead "Super User" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application. SPIDeR). Conducted workshops on topics such as "Train the Trainer" and "Super Users" for DSS staff. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Installation of Electronic Filing System and Reporting software, scanners, printers. Developed training materials and IT operator manuals. Trained over 200 employees independently. Facilitated focus groups consisting of 15 staff members. Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training. Collaborated with various project stake-holders. January 2001 to January 2006 Company Name City , State Training Director/Business Consultant Lead business and workflow consultant. Director of Training for 8 traveling trainers, managing technical and non-technical training projects. Developed coursework for various learning environments to include classroom, individual, and onsite. Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers. Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software. Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users. Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional. Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise in interpreting Local, State and Federal program policies. Workflow specialist, created business process for the Medicaid "Smart Card" concept. Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff. Education and Training 12 Buckingham County High School City , State , USA High School Diploma : Business Skills Business intelligence, Business process, Business solution,   Project concept to Project Success Curriculum development,   Excellent customer service, Data Warehouse,   Functional,

SALES

VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient in the Moves Management Fundraising Process *Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills Experience 01/2015 to Current Company Name － City , State Design a fund development plan using move management, including social media campaign. Manage a portfolio of manager donors and prospects. Participate in various national events to promote the organization including national legislative days and United Nation days. Vice President of Membership , 06/2013 to Current Company Name － City , State Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies. Board of Directors , 06/2013 to Current Company Name － City , State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October. Commercial Relationship Manager , 06/2013 to Current Company Name － City , State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services. Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust. Work Officer, Assistant Vice President , 06/2012 to 06/2013 Company Name － City , State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships. Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments. Sales Officer, Assistant Vice President , 02/2010 to 06/2012 Company Name － City , State Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program. Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio. Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances. Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President , 07/2005 to 01/2010 Company Name － City , State Recruited into BB&T's award winning and nationally recognized Leadership Development Program. Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches. Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period. Grew fee based revenue annually of $160,000 per year in the Business Development role. Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes. Education Bachelor of Arts : Business Administration Marketing Concentration & History , May 2005 Salem College － City , State Business Administration Marketing Concentration & History Masters : Business Administration , May 2012 Georgia Southern University － City , State Business Administration Professional Affiliations Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010 *National Coalition of 100 Black Women-National Board of Directors 2016 *Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista

BANKING

CHEF Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights ServSafe certified Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Bilingual (English/Spanish) Accomplishments Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night. Experience Chef 02/2014 to 10/2014 Company Name City , State Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Prep Cook 08/2013 to 12/2013 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Cook 02/2013 to 06/2013 Company Name City , State Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable lunches and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Expert in final plate preparation with authentic presentation. Cook 06/2012 to 12/2012 Company Name City , State Season and cook food according to recipes or personal judgment and experience. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Prepare relishes and hors d'oeuvres. Bake breads, rolls, cakes, and pastries. Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Turn or stir foods to ensure even cooking. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Prep Cook 09/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Portion, arrange, and garnish food, and serve food to waiters or patrons. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Prepare relishes and hors d'oeuvres. Cook 05/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Turn or stir foods to ensure even cooking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Education Associate of Applied Science : Culinary Arts 2013 Hudson County Community College City , State , United States Culinary Arts Learned basic and advanced cooking techniques. Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well as a team member

CHEF

DIRECTV HR RECRUITER/ ADMINISTRATION Summary My goal is to obtain a position where I can utilize and enhance my education and skills. Highlights Excellent communication skills Self-directed Accurate and detailed Certified in Basic Life Support (BLS) Electrocardiography Certification (EKG) Independent worker Strong organizational skills Energetic work attitude Courteous demeanor Accomplishments Recognized by peers and management for going above and beyond normal job functions. Was named top leader while working at Alexander Dawson College Bound Quality Assurance Ensured quality of food . Quality of care for customers Offered job promotion to management only two weeks after start date Flexibly rotated between four different jobs for Mac Shack Human Resources Increased employee new hires by 65%. Experience DIRECTV HR Recruiter/ Administration 11/2014 to Current Company Name City , State Generate new hire paperwork Keep all government documents up to date Help with the new employees and documentation Make copies, badges, and packets Transfer 125 MSO sheets into the computer per week Post job ads to bring in candidates for open positions Call and interview candidates over the phone Scheduled and confirmed appointments for management team Assist multiple managers with office issues and staff issues Coordinated department functions for team of 10 employees Updated employee accounts and information regularly Create databases and spreadsheets to improve inventory management and reporting accuracy Develop more efficient filing systems Coordinate admission processes and prepare agreement packets Handle and process confidential employee information Hostess 09/2014 to 11/2014 Company Name City , State Tasks as Hostess: Friendly greeted customers Professionally answered the phone Had complete knowledge of the entire restaurant and menu Completed cleaning checklists Guided guests to appropriate tables Helped book reservations for large parties and group Ensured large parties were taking care of and satisfied Efficiently used OpenTable to take reservations and seat guests Dealt with customer issues calmly, quickly, and professionally Hostess/Cashier/Busser/Food Runner/ Expo 09/2013 to 09/2014 Company Name City , State Tasks as Hostess/Cashier/Busser/Food Runner/Expo: Cashier/Hostess: Professionalism Cooperated with fellow coworkers Ability to multitask Satisfied customer requests Greeted customers in a friendly and welcoming manner Answered telephones quickly and professionally Completed daily checklists Exceed customer and employer expectations Reliable and willing to cover employees shifts  Food Runner/Busser:​ Delivered food in a timely manner Insured a clean and orderly work environment Dealt with customer complaints and issues Helped keep customer complaints to a minimum Responded to customers requests immediately Answered phones and took customers orders Expo: Made salads and side dishes Added final ingredients and toppings to food Restocked all dishes and silverware Efficiently communicated with cooks to ensure orders were correct Made sure all counter spaces were clean and orderly Completed cleaning checklist Helped with customer complaints and issues Event Coordinator: Coyote U-Night Community Fundraiser 02/2012 Company Name City , State Brainstormed event ideas Oversaw budget plans Oversaw 5 coordinating groups Responsible for advertisement distribution and media coverage Responsible for communication with clientele Coordinated with 100 teachers to help with fundraiser Ensured safety for 2,000 people Education High School Diploma : Hospitality, Travel, and Tourism June 2014 Southwest Career and Technical Academy City , State , United States Four-year Hospitality program: Minor in Marketing ​Project Based Learning Coursework in Hospitality and Tourism Management Coursework in Marketing and Advertising Coursework in Business, Marketing and Communications Coursework in Marketing, Public Relations and Promotions Management Coursework in Business Administration and Organizational Development Coursework in Accounting, Financial Management and Event Planning Coursework in Travel and Tourism Hotel Management coursework Coursework in Hotel Operations Management Principles of Financial Accounting coursework ​ Four year member of DECA Club Four year Student Council member Student body government representative Nursing College of Southern Nevada City , State , United States Pre-Nursing Major: Taking prerequisites Courses completed: Math 95,96 English 101,102,223 ALS College Success Psychology 101 Sociology 101 Communications 101 3.75 GPA ​​ Skills Professional and friendly Careful and active listener Exceptional multi-tasker Delivers exceptional customer service Computer knowledge and skills​ Neat, clean and professional appearance Reliable team worker Engaging personality Detail oriented Personal skills Conflict resolution Accurate and detailed Computer knowledge and skills​

HR

P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Report creation Freight operations Adaptive team player Dependable and reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable and trustworthy Critical thinking Data management Team management Friendly, positive attitude Basic math People skills Microsoft Office Team building First Aid/CPR Experience Aviation Supply Specialist City , State Company Name / Aug 2017 to May 2021 Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements. Coordinated materials delivery to units world-wide. Validated and processed requisitions for new unit supplies. Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses. Operated forklift to elevate or place merchandise in appropriate areas. Communicated effectively with members of public in often crowded and noisy environments. Received orders via phone, mail, fax and internet daily. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment. Replenished inventory with focus on addressing customer needs. Prep Cook City , State Company Name / Jan 2016 to Jun 2017 Adhered to all regulatory standards regarding safe and sanitary food prep. Maintained consistent quality and high accuracy when preparing identical dishes every day. Made all meals in accordance with company standards and requirements. Executed proper techniques when preparing menu item ingredients. Kept stations stocked and ready for use to maximize productivity. Rotated stock items and ingredients to maintain efficiency and freshness. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Maintained clean and orderly appearance throughout kitchen and dining area. Dressed, seasoned and garnished appetizers and salads to prepare for food service. Cooked food following specific measurements and recipes. Grilled and deep fried various foods, including meats, potatoes and fish. Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing. Offered support to other stations in high-volume shifts or as needed. Organized and labeled stock of ingredients to maintain needed inventory levels. Assisted with training and development of new talent. Delivery Driver City , State Company Name / Nov 2015 to Mar 2016 Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks. Operated manual and mechanical equipment safely to minimize injury and accident risks. Completed daily pre-trip inspection checklist before first delivery. Directed efficient product loading and checked load balance to prevent on-the-road incidents. Answered customer questions regarding shipments. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments. Handled merchandise in accordance with product handling standards. Operated delivery vehicles four days per week, averaging 100 plus miles on road and over 100 customers served daily. Delivered rush merchandise on tight schedules to meet customer targets. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities. Resolved customer complaints and adjusted orders. Completed order forms and collected payments to keep customer accounts current. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Education and Training Bachelor of Science : Aviation Management And Operations Florida Institute Of Technology-Melbourne City , State Dean's List Honoree semester one 2020 3.2 GPA High School Diploma Olympia High School Jun 2017 City , State Technical Degree : Hotel And Resort Management Orange Technical College May 2016 City , State Some College (No Degree) : Sports And Marketing Mangement Orange Technical College City , State 3.85 GPA Some College (No Degree) . Accomplishments Consistently maintained high customer satisfaction ratings. Certificate of accommodation (USMC) and Navy and Marine Corps Achievement Medal

AVIATION

NATIONAL SALES MANAGER Summary It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board of Education member Client account management Midwest Band and Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed to cultivating a successful team Customer-oriented Accomplishments As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry. Experience National Sales Manager January 2009 to Current Company Name － City , State Oversee the daily operations of United Musical Distribution. Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums. Complete and submit institutional bids to schools throughout the nation. Responsible for creating sales opportunities and driving them to success as leader of a sales team. Develop quarterly sales goals and implement plans to reach our goals. Oversee the daily operations of the retail sales division. Oversee the daily operations of our warehousing staff. Analyze sales history for merchandise and submit purchase orders to vendors. Attend the annual winter NAMM show as a buyer. Negotiate special pricing for high volume items with vendors. Develop and maintain strong working relationships with vendors. Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals. Director of Educational Services/Bids Administration January 2001 to January 2009 Company Name － City , State Complete and submit institutional bids to school districts throughout the nation. Solving complicated customer service issues related to bid sales. Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week. Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin. Implement new ideas for promoting the educational services division of Cascio Interstate Music. Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income. Rental collection. Retail customer sales and service. Maintain the "look and feel" of the retail Band and Orchestra Department. Maintain a high level of customer satisfaction throughout the retail division. Assist with the daily administration of the retail division. Educational Services Representative January 1997 to January 2001 Company Name － City , State Captured 55%+ market share with band-related sales. Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois. Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone. Inventory purchasing. Band and orchestral instrument and accessory sales. Fine Arts Coordinator January 1992 to January 1997 Company Name － City , State Observed and assessed student performance and kept thorough records of student progress. Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels.. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at all staff meetings each month, designed to enhance school pride and presence. Employed a broad range of instructional techniques to retain student interest and maximize learning. Delegated tasks to teacher assistants and volunteers. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Coordinating all fine arts performances. Director of bands grades five through twelve. Director of choirs grade nine through twelve. General music instructor grades kindergarten through eight. Assistant Band Director January 1990 to January 1992 Company Name － City , State Education Masters : Music education , May 1992 Indiana State University － City , State Music education Bachelor of Science : Music Education , May 1990 Indiana State University － City , State Associate's degree : Fine Arts , May 1986 Vincennes University － City , State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance.

ARTS

FOUNDER AND PROJECT MANAGER Summary A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry. Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity. Highlights *Client Services Management *Portfolio Management *Project Management *Securitization *Corporate Trust *Compliance *Asset-Backed Securities *Insurance *Cash & Collateral Management *General Accounting and Taxation *Strong interpersonal and collaborative skill *Microsoft Office with advanced Excel skills Accomplishments Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group Increased the manageability for more than 500 collateral trust accounts at American International Group Experience Founder and project manager October 2012 to June 2015 Company Name Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies Fostered communication internationally with team members on project targets, achievements, and improvements Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives Client Service Officer, Associate February 2007 to October 2012 Company Name - City , State Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency Involved with but not limited to account analysis, reconciliation, and Know Your Customer process Financial Analyst February 2004 to January 2006 Company Name - City , State Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management Increased productivity and manageability for 700 collateral accounts through reorganization and restructure Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline Diligently reviewed assigned accounts for compliance with all reporting requirements. Recommended innovative alternatives to generate revenue and reduce unnecessary costs Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts Education B.S : Finance , 2004 Rutgers University, Rutgers Business School - State Finance Certified Corporate Trust Specialist, American Bankers Association, New York 2011 Professional Affiliations Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member Since 2007 Business English for Professionals and Entrepreneurs, Founder Since 2015 Vietnam Entrepreneurs of Today and Tomorrow Network, Founder Since 2014 Related Strengths • Excellence client orientation • Work well in a high paced and high pressure environment • Strong problem solving and creative thinking • Technically savvy

BANKING

INDUSTRIAL ENGINEERING INTERN Summary Seeking for full time position where I can apply my technical knowledge & skills for continuous improvement. I have 26 months of experience in Lean Manufacturing, Production Planning and Supply Chain Management. Excellent computer and analytical skills. Highlights Application Software: MS Office, Minitab, PowerPoint, Excel, Solid works, AutoCAD, Pro E Database: MS Access, SAP Programming: Java, C, C++, Visual Basic, R, Python Accomplishments Quality Control: Implementing of PDCA cycle for improving image quality of smartphone camera, implementing DMAIC cycle for improving quality issues related to cosmetic damages (scratches, bent, dent, etc.) using control charts and z transformation. Metrics & Measurements: Time study, Process Mapping, JIT, &Work Sampling of Activities. Intro to Statistics: Data analysis using normal & exponential distribution, simple & multi linear Regression. Project Management: Project planning, analysis, scheduling using CPM and PERT analysis. Production & Inventory Control: Develop assembly chart, process flow layout for subway with JIT. Facility Planning: Designing and planning picking process, rack arrangement, Shipping and receiving locations. Planning all warehouse process by analyzing previous order quantity records. Developing new process in warehouse for maximum utilization of assets and meet required shipping demand during peek session. Underwater Robot: Worked at IIT-Bombay workshop to make an underwater robot. The robot was assembled using sensors, switches and motors for maneuvering the robot. Technical Papers Inventory Management and Risk Pooling: Presented how centralized and decentralized distribution system affects safety stock, service level, overhead cost, customer lead time and transportation cost. Single Minute Exchange of Die concept: Explained how changeovers are not bad and how change over times could be reduced if the changeover process is mapped. Experience Industrial Engineering Intern May 2015 to January 2016 Company Name － City , State Conduct Time Study & perform analysis on data to determine hourly production scheduling, non value adding activities, reduce cycle time by 32% & lead time by 48%. Line balancing to achieve required takt time and reduce work in process (WIP) inventory. Implement Lean manufacturing such as Kaizen, 5S, documentation of Kanban card process & Continues Improvement to reduce waste, inventory, non-value adding activity to improve productivity. Developed material picking charts which determines the exact quantity of items to be picked, thereby, enhancing material picking operations. Scheduling material required for production and manage inventory of raw material. Writing standard operating procedure (SOP) for various process in entire plant. Ergonomic designing of work cell to improve efficiency of workers. Junior Engineer July 2013 to June 2014 Company Name － City Managed assembly line for traction and induction motors at Siemens. Responsible for supervising 4 Inspectors and 24 team members in the assembly department. Responsible for generating a production schedule and Process Planning for necessary changes based on customer priority and orders. Responsible for safety of everyone in the plant and Forecasting risk from data analysis and provide Strategy/planning for Lean Manufacturing Practices within the plant. Participate in monthly cost team projects, process improvement projects and assign cross-training projects and Kaizen projects to team members. Manage quality, day to day production, labor efficiency. Intern November 2012 to May 2013 Company Name － City Developed the inspection process for motor accessories. Designed tools, gauges and fixture in AutoCAD and /or ProE as required. Managed the outsourced manufacturing of necessary tools, gauges or fixtures. Maintain Gauge Calibration database. Managed the calibration schedule with outside vendors or in-house calibration group. Worked in PM and QM modules of SAP R/3 to enter or retrieve data. Awareness of ISO 9001:2008 and ISO 14001(EMS), Integrated Management system (IMS) & Hazard identification and risk awareness (HIRA) documents on shop floor. Education Masters of Science : Industrial Engineering Production & Inventory management , May 2016 University of Texas － City , United States GPA: GPA: 3.5 Industrial Engineering GPA: 3.5 Production & Inventory management Bachelor of Engineering : Production Engineering Manufacturing, Planning and Supply Chain , July 2013 Mumbai University India GPA: GPA: 3.5 Production Engineering GPA: 3.5 Manufacturing, Planning and Supply Chain Skills AutoCAD, C, C++, Calibration, charts, data analysis, Database, designing, documentation, Forecasting, IMS, inspection, inventory, ISO, ISO 9001, Java, Lean Manufacturing, MS Access, Excel, MS Office, PowerPoint, Minitab, process improvement, Programming, Python, quality, safety, SAP, SAP R/3, Scheduling, Siemens, Solid works, SOP, Strategy/planning, supervising 4, Visual Basic, reduce waste

ENGINEERING

ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems. Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name - City , State Evaluated program performance against expectations. Maintained compliance with company and legal requirements. Reviewed program needs and recruited qualified staff. Inspired students to translate their academic interests into the real world by taking positive actions. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar's office to review and process requests for requirements waivers. Organized recruitment and admission events for prospective students. Served as an Academic Adviser for undergraduate students each year. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Customer Service Specialist December 2004 to August 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.. Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Organized placement tests for applicants. Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies. Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients. Attended conferences, seminars, and training sessions on community, health, or education related issues. Assisted the Director in event planning and fundraising. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State Establish a relationship with the child to better understand the child's needs and desires Develop a relationship with the court dependent child by meeting with him/her on a weekly basis. Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors. Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child's family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child's circumstances and needs. Communicate the child's needs to the court in written reports and recommendation. Ensure that the court-approved plans for the child are being implemented. Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court. Communicate and coordinate efforts with the child's social worker, probation officer, and attorney Education Bachlor of Science : Sociology , 2014 University of West Georgia - City , State Minor in Psychology Member of UWG Social Science Newspaper "Sociological Collective" Member of Psychology Club Member of Sports Management Committee Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management

ADVOCATE

MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager - Information Technology and Building Automation Systems Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.  Highlights Enterprise platforms Current PMP Certification Project tracking Hardware and software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac and PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded the Navy and Marine Corps Achievement Medal in 2010, 2011, 2012, and 2013 . Awarded Sailor of the Year designation for the Pacific Naval Fleet in 2013. Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems. Responsible for the training and development of 8 technicians and project coordinators within my team.   Experience Manager - Information Technology and Building Automation Systems October 2014 to Current Company Name － City , State Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects. Delivered detailed feature roadmaps that included action items and project targets. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Managed the 8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Worked on large enterprise and business critical applications. Analyzed and created new configuration for packaged software to meet business and system requirements. Configured, maintained and provided trending and performance analysis of enterprise class storage systems. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Serviced electrical, pneumatic, mechanical and microprocessor controls. Analyzed, modified and repaired digital control systems. Set up, tested and configured networks, desktops, laptops and printers. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Diagnosed, installed, configured and repaired computer systems and software. Information Systems Technician July 2008 to July 2014 Company Name － City , State Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware. Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems. Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment. Education Master of Science : Computer & Information Science , 2015 University of Houston － City , State , USA Top 15 % of class Emphasis in Cyber Security and Information Awareness.  Coursework in Operating Systems and System Programming Coursework in Computer Networking and Information Technology Bachelor of Science : Management of Information Systems , 2011 University of Maryland University College － City , State , USA Coursework in Computer Networking and Information Technology 4.0  GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware  Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security  Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI - Project Management Professional (PMP) ISA - Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+

INFORMATION-TECHNOLOGY

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable

ARTS

SALES REPRESENTATIVE Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Also have some Sales Representative Skills. Highlights Reliable and punctual Reliable team worker Cash handling Comfortable standing for long time periods Math and language skills Conversant in Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able to work in fast-paced environment able to count daily bank deposit able to stay busy and focused while on the job Experience Sales Representative Sep 2015 to Sep 2015 Company Name － City , State Keep records of purchases, sales, and requisitions. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Complete expense reports, sales reports, or other paperwork. Complete product and development training as required. Swing Manager Aug 2012 to Sep 2015 Company Name － City , State Made sure Crew Members had designated breaks. Close and Open store in a timely manner. Run a shift with the full responsibility that comes with being in charge. Verify that prepared food meets requirements for quality and quantity. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Investigate and resolve complaints regarding food quality, service, or accommodations. Take food and drink orders and receive payment from customers. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Clean, stock, and restock workstations and display cases. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Serve orders to customers at windows, counters, or tables. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Remove trash and clean kitchen garbage containers. Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items. Operate cash register, handle money, and give correct change. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Assembler Apr 2015 to Jun 2015 Company Name － City , State Be able to lift at least 30lbs. Occasionally work under little supervision. Be fast and efficient in attaching parts. Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications. Rework, repair, or replace damaged parts or assemblies. Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations. Shovel, sweep, or otherwise clean work areas. Maintain stocks of parts. Lubricate moving parts. Disassemble defective equipment so that repairs can be made, using hand tools. Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges. Crew Sep 2014 to Nov 2014 Company Name － City , State Train workers in food preparation, and in service, sanitation, and safety procedures. Take food and drink orders and receive payment from customers. Compile and balance cash receipts at the end of the day or shift. Clean, stock, and restock workstations and display cases. Perform various financial activities such as cash handling, and deposit preparation. Wash, cut, and prepare foods designated for cooking. Supervise and participate in kitchen and dining area cleaning activities. Estimate ingredients and supplies required to prepare a recipe. Check identification of customers to verify age requirements for purchase of alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, and tables. Present bills and accept payments. Education High School Diploma Jun 2014 Saint James High School － City , State , United States Maintained B honor roll. 3.0 GPA Involved with Music & Music Projects through and out of school. Member of Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision.

SALES

ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.  Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information.  Works directly under business owner, coaches and other staff members to develop strong interpersonal relationships with clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director.  Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings.  Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.  Realtor Assistant 03/2014 to 06/2015 Company Name City , State ​ Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.​ Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience.   Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services.​ Skills Educator Social Media Recruitment  Communicator

PUBLIC-RELATIONS

SALES MANAGER Summary   Service focused professional offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Experience June 2014 to September 2017 Company Name City , State Sales Manager Opening store manager, count and balance safe and tills,  successfully managed the activities of team members in multiple locations, p assionately focus on customers needs, i mproved service quality and increased sales by developing a strong knowledge of company's products and services, maintain telzon ordering system for store products and customer merchandise, delivery driver, print and complete overstock, maintain MNDR, price changes,  developed rapport with customers by handling difficult issues with diplomacy and tact. February 2011 to April 2014 Company Name City , State Retail Sales Associate/Pharmacy Clerk Maintained front end of store, cashier, greet and assisted customers,  served as liaison between customers, store personnel and various store departments,  recommended and helped customers select merchandise based on their needs,  informed customers about sales and promotions in a friendly and engaging manner, assisted pharmacist with filling of prescriptions, 3rd party insurance billing, answered phones,  entered new patient profiles and prescriptions into medication input software system. January 2007 to December 2010 Company Name City , State Pharmacy Assistant /Clerk Assessed customer needs and responded to questions,  communicated directly with doctors offices via telephone, fax and email,  provided friendly customer service at prescription drop-off and pick-up counters,  worked closely with pharmacists and used medication input software to safely and accurately dispense medication,  entered prescription and insurance billing information into patient profiles,  verified patient data and billing information.     Education and Training Century Business College City , State , United States Business Management Skills 10-Key by touch Cash Handling Creative Problem Solving Multi-tasking

SALES

ASSOCIATE Summary To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization. Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management. Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card. Preparing and closing the GRN. Ensuring proper distribution of material & inventory control. Supervising in updating daily bin card system in store. Handling manpower and making awareness of in time work. Store material-keep record & maintain stock control. To handle receipt & issue activities of all types of material. Maintain the FIFO & 3C, 5S. Preparing in the documents in JIT System and following CAPA system. Monitoring the storage of stocks and ensuring right material stored at right place. Maintaining FIFO, issues transaction document & location the master part list. I-Process Services (India) Pvt. Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12. Designation: CPA Manager - Credit Operations. Key Profile: Finacle - Core Banking & Symbols. Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan. Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients. Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day to day Account of clients and update it in excels in month wise. Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS. Doing Operational Review for the Clients. Checking out the Customer's Account Limits of various products. Finding out the Outstanding Limit, liabilities and Overdue. Checking out the Tempory overdrawn for each and every Client. Finding the cheque returns (Inward / Outward). Seeing the Disbursement details. Taking out DR report and Due plus reports for the Term Loan Clients. Taking out the Repayment Schedules for Term Loan Clients. Admin. Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees. Coordinating with the Development Officers from various branches. Coordination of Induction Training and other joining formalities for New Joinee. Allover support coordination of all departments for smooth functioning. Manager - Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University : 2008 B.B.A Madras University － City Dip : Computer Technology , 2000 Madras University D.C.Tech － City Computer Technology PG Dip : Labour Law & Administrative Law , 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law & Administrative Law Certifications Handling of Vendor management Personal Information Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay

BPO

CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.  Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate

PUBLIC-RELATIONS

CONSULTANT TO OWNER Education Florida International University 1984 Bachelors Degree : Hospitality Management City , State Executive Experience Company Name City , State Hotel, Restaurant & Marina PRESIDENT May 1979 to October 2010 Skills BANQUET & CATERING DIRECTOR   Put together the menus for different family functions, business meetings, luncheon's and special functions. Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations. Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule. Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages. Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises. Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel. GENERAL MANAGER   Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations. Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards. Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays. Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department. Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints. Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant. VENDOR & PURCHASING SUPERVISOR   Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment. Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors. Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve. Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis. Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs. Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation. Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates. Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received. INSURANCE, LICENSE & PERMIT SPECIALIST   Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company. Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina. Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings. Accomplishments Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years. Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber. Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA. Treasurer of the Eastern Shore Chapter, since it's inception in 1986. Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA. Wachapreague Town Planning Commission Member for eight years. Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979. I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore. Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia. Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states. Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005. Experience Company Name November 2012 to April 2013 Consultant to Owner City , State Duties and Responsibilities;   Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility. Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant. Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system. Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management. Company Name October 2011 to July 2012 General Manager City , State Duties and Responsibilities;   Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level. Company Name April 2011 to October 2011 Assistant Manager City , State Duties and Responsibilities;   In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals. Summary Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility.

CONSULTANT

PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations

BANKING

HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)

HR

CASHIER Summary Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's. Highlights Arts and crafts aptitude Conflict resolution techniques Calm and patient Creative arts talent Training in food handling preparation Active listener Positive and cheerful Creative arts talent Conversant in korean Experience December 2015 to February 2016 Company Name City , State Cashier Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. September 2015 Company Name City , State Apparel Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. to Apparel. January 2013 to August 2015 Company Name City , State Care-giver Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Education 2017 Chandler gilbert community college City , State , USA Associate of Arts : Early Childhood Education/English second language Currently Finishing up First year of college, Majoring in Early Childhood Education/English second language 2015 Adult Education school City , State , USA GED : High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity

APPAREL

CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables

CHEF

SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical "Knowledge Base" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting

SALES

ASSISTANT BANKING CENTER MANAGER I Summary Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City , State Assistant Banking Center Manager I 03/2016 to Current Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products. Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines. Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution. Analyzed inspections, or investigations to identify problem area's within retail financial programs. Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages. Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar. Member and Provider Services. Company Name City , State Member and Provider Services 10/2015 to 03/2016 Certified in the 8 step Ulysses Service Mentor program. Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint. Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs. Knowledge of MDCH, NCQA, and MTM/NMIS. Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace. Company Name City , State Box Office Associate 01/2014 to 07/2015 Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales. Ability to multi-task and provide top level salesmanship. Directly handled customer complaints and provided problem-solving for a sufficient solution. Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills. Company Name City , State Head Sales Associate 05/2013 to 12/2015 Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership. Increased sales over 10% from 2013 to 2015. Understanding of general hospital/health care practices and regulations; OSHA. Skilled with all Microsoft Office Programs. Experienced in medical field sales pitches and marketing strategies. Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages. Company Name City , State SIGINT Analyst 06/2009 to 03/2010 Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats. Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic. Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting. Gained working knowledge of reporting to Captains and above. Squad leader of 14 entry level soldiers. Developed and improved IIR's and PIR's for analysis and collection capabilities. Due to injury, was unable to complete the given contract length. Company Name City , State Aquatics Associate 10/2007 to 04/2009 YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership by 47%. Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training.            Education Bachelor of Science 2008 Oakland University , City , State Basic Training, Fort Leonard Wood, MO (2009) Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College , State Masters of Business Administration 2016 Oakland University Network Plus Certification ( 2016 Expected) Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. *Increased North Oakland Waves Swim Team membership by 47%. *Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. Primary Databases and Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision

APPAREL

AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point) Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. Best regards, Fayaz Ahmad Sardar Personal information: Married status: Married U.S.A Green Card Holder

AGRICULTURE

INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011

APPAREL

MATH TEACHER MATH INTERVENTION TEACHER Summary Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable. Experience Math Teacher Math Intervention Teacher 02/2008 to 08/2014 Company Name Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities. Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students. Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance. Combines traditional teaching approaches with modern techniques and tools. Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved. Encourages higher ordered thinking by use of inquiry based learning. Provides students with questions, methods and materials while challenging students to discover the relationships between the variables. Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years. Achieved a 100% pass rate at this Title I school. Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities. Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school. Selected to be a member of the Mentor Team, providing support to the entire district. Coached, mentored and trained first year teachers on best practices. continued on page two. 08/2004 to 05/2005 Company Name New Store Coordinator 11/2003 to 08/2004 Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process. Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time. Assisted in the successful opening of over 20 stores throughout the country. Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location. Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team. Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal. Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action. Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims. Conducted onsite evaluations and appraisals of structural damage. Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process. Liability Specialist 08/1998 to 08/1999 Company Name Conducted initial investigation of auto claim and diligently analyzed damage repair costs. Maintained extensive contact with law enforcement and customers; participated in arbitration. Education Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching

TEACHER

SOUS CHEF Executive Profile I am an eager, professional and committed Chef, who is passionate about great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment. I am committed in developing my personal and culinary abilities to the fullest extent. I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward. I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area. Created signature main course dishes and a dessert that are on the menu till date. Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations. Professional Experience May 2015 to February 2016 Company Name City , State Sous Chef • Mentoring, training and supporting junior chefs. • Prepared and cooked, nutritious and well balanced meals for patrons. • Managed basic preparation of food together with Head Chef. • Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed. • Created dishes for patrons with special dietary or cultural needs. • Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines. • Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies. • Negotiating with sales representatives on the price of orders and supplies. • Hotline management. • Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials. October 2006 to February 2016 Company Name City , State Sous Chef/First Cook In charge of product and produce purchasing. Responsible for maintaining and inspecting kitchen produce as well as "walk-in" ensuring the quality and integrity of food supply ensuring optimal cleanliness. Mentoring, training and supporting junior chefs, cooks and other back of the house personnel. Instructing in the proper perceiving and cooking techniques. Managed all action stations while maintaining high standards as well as ensuring food quality. Maintained OSHA and safety regulations. Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner. Created and maintained food and equipment inventories and reliable records. Established standards for personnel performance and customer service satisfaction. Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies. Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate. Created "test taste menus" by creating food samples for tasting and smelling to ensure palatability and flavor conformity. Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety. Created specialty dishes and developed recipes which were later used used and placed on permanent menus in dining facilities. July 2003 to November 2006 Company Name City , State Chef/ Cook 2 Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef. Order Synchronization and maintenance of inventory control ensuring cost and stock management. Customer Service satisfaction intake. Hygiene assurance by food inspection withing the guidelines of health and infection control. Hospitality training and mentoring of new personnel. Responsible for maintaining daily breakfast and lunch specials by running assigned stations. June 1999 to February 2002 Company Name City , State Line Cook Assisted management in all manners of running and preserving integrity of the "hot line". Managed and maintained mise en place stations. Responsible with assisting Executive Chef in creating daily specials and menus. Responsible for proper food preparation and running work station while maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City , State , USA Associate of Applied Science : Culinary Arts GPA: GPA: 8 Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts. Held an internship at the New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire to instill good practice and procedures in those working with you. • Mentoring, training and supporting junior chefs. • Ability to bring creative and commercially viable new lines to the market before any competitors do. • Physically fit and able to lift heavy goods and stand for long periods of time. • Able to communicate well with both superiors and subordinates. • Can accurately estimate food and labor costs. • Enforcing strict health and hygiene standards in the cooking & food preparation area. • Assisting head chef in the basic and full preparation of food. • Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served. • Creating dishes for clients with special dietary or cultural needs. • Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in accordance with the relevant state and local law guidelines. • Negotiating price and productivity of supplies with sales representatives upon purchase orders. • Maintaining the correct level of fresh, frozen and dried foods in the "walk-in" as well as store room.

CHEF

APPAREL DEVELOPER SPECIALIZED Professional Summary Innovate apparel development and create new ideas that improve performance, quality and lead apparel development industry standards. Collaborate with business counterparts to drive operation process improvements to maximize development efficiencies and optimize growth potential and profitability. Skills Organized Detailed Problem Solver Creative Proficient in Adobe CS5 Flex PLM Excel Collaborative Innovative Driven Efficient Powerpoint MS Office Work History Apparel Developer Specialized Jan 2014 - Current Company Name City , State Establish new fast track business model for JR fashion business across all product categories in the juniors market. Work with cross functional leadership to establish new source needs. Set up and onboard new suppliers as needed with Nordstrom product requirements. Create tools to gain speed in development process while also maintaining critical product testing and Nordstrom requirements. Lead weekly status meetings with upper management to overview process, tracking, potential concerns to ensure speed project was successful Step in to support technical woven development projects covering outerwear, denim, soft dressing. Guided team on new approaches of working including costing tools, streamlining meetings and optimizing new systems already set in place. Work with vendors when any issues arise as needed to steer projects back on course. Sourcing areas include United States, China, India, Nicaragua and Columbia. Manager Development Apparel Jan 2006 - Jan 2014 Company Name City , State Manager Apparel Development Technical apparel developer snowboarding outerwear, base layers, women's swim, board shorts, denim, woven shirts, t-shirts and sweatshirts, graphics, printing, knits, technical performance basketball, track jackets, women's fashion knits tops and bottoms, fashion original garments. Build tech packs and communicate daily with factories to execute technical product assortments. Collaborate with design and marketing up front to provide up front costing analysis in design phase to ensure product is right first time and eliminate added sample rounds and improve delivery time to customers.  Reduced labor rates on product by 10% increasing profit  Update workmanship sketches, material call outs and technical images in illustrator format on tech packs to the factory  Visit factories to conduct workshops to improve process and reduce steps to improve development time for better response to promo needs.  Innovate on process where not set to create standard operation process for wider audience to reference and allow category growth as needed for promo business unit expansion.  Work with athletes on wear testing trials to gain information for product improvements.  Coordinate and manage fit sessions with all necessary cross functions to review styles and execute needs. Directly work with suppliers and manufacturers to gain in depth technical knowledge and utilize information as needed on developments   Lead costing, improvements and technical quality standards to ensure all end results are captured  Provide input from development for calendar set up on a new business unit with business solutions along with representation from marketing, design, materials, planning, costing quality, and sourcing to make sure timelines were accurate so buy ready would be met and it did!  Selected to work on multiple high profile short timeline projects with limited process and guidance to delivery excellent results including Olympics, All Star, Jeremy Scott  Conduct weekly cross functional meetings to allow for better communication and share information with cross functions on updates that pertain to the greater team  Mentor new team members by implementing a new business unit manual and teaching development tasks  Test product at multiple stages in development and communicate results with marketing to show potential risks and suggestions to alleviate risk for production  Team focused and always willing to take on extra tasks as needed Sourcing and work in the following regions Thailand, China, Indonesia, Turkey, US, India, Bangladesh, Nicaragua. Product Developer Production Assistant Jan 2003 - Jan 2005 Company Name City , State Plan and purchase blanks and finished goods for private label needs. Update and track OTB reporting to ensure all product needs are met for store needs to meet sales requirements. Work with sourcing agents to develop new board shorts, prints, fleece, polo's, t- shirts, woven shirts and woven shorts Send out tech packs including specs, color standards, material needs, graphics and all product needs Manage fit sessions from first prototype on sample size extended to size sets and document final graded specs for factory and production documents Conduct all quality testing needs in development from color tests, wash testing and wear testing where needed Work with Screen-printing and embroidery technicians to ensure blank product passes embellishment testing needs Set up concept surf shop on Maui. Buying from selected surf brands covering jr. men's, women's, accessories, surfboards and skateboards. Selected from stock blank suppliers to produce private label program and ensure margins were met Sku volume buyer 700 est. volume 25 million annually. Consultant Jan 2003 Company Name City , State Work with local shop owner of Roxy store to improve assortment and set up OTB program. Review floor set up and improve merchandising. Set up immediate buy strategy to improve stock deficiencies and work to reduce assortment on slow sellers to improve turn time. . Men's Surf Buyer and Product Developer Jan 1999 - Jan 2003 Company Name City , State Buyer, Product Apparel Men's Surf Track and maintain stock to sales, gross margin reporting, location sales for 7 retail stores Exceed sales each month Manage slow selling merchandise through sell backs, discounts, merchandise transfers and exit strategies while maintaining margin requirements. Merchandise stores each week with store visits Buy from vendors keeping assortment fresh and in demand to maintain sales each month, vendor selection included Quiksilver, Billabong, Hurley, Volcom, Ripcurl, Lost, Split and selected local surf brands Set up monthly promotions to drive business with partnership from brands to provide incentive to customers while driving up selected brands monthly buy Plan OTB seasonally as well as manage chase orders Attend trade shows for action sports Establish and build good vendor relationships Sku volume buyer 700 est. volume 1.5 million annually Develop private label board shorts, cargo shorts, aloha shirts with sourcing agents Work with surfers to develop ultimate board shorts including testing materials, seam placements, fit and thread and stitches Shop marketplace to research trends and spot opportunity to grow business Work closely with store managers to watch stock to sales by region and have quick reactions to store need transfers as well as visit stores to maximize merchandising potentials. Buyer Jan 1997 - Jan 1999 Company Name City , State Business planning for Home décor department · Merchandise seasonal Christmas floor set up for 11 stores, communicate to all stores weekly · Observe sales weekly to see where items need replenishment and flag slow sellers that need help in moving goods. Attend trade shows for home goods to review and work with suppliers on best assortment and opportunities to gain margin through incentive programs · Work with store managers to learn about store needs and areas to improve · Determine advertising stories, and plan volumes for upcoming advertisements · Enter markdowns, maintain reporting needs · Sku volume buyer 1000 est. volume 5 million annually. Assistant Buyer Jan 1996 - Jan 1997 Company Name City , State Clerical to buying departments Update reporting for buyers of women's, coats, cosmetics Work on claims for vendors on returned merchandise Visit stores Merchandise floors to improve sale opportunities based off reporting's Sku volume buyer 1600 (covering women's apparel, cosmetics) 7 million annually. Education Bachelor of Arts : Sociology 1996 University of Oregon City Skills adobe, advertisements, advertising, Business planning, business solutions, Clerical, color, concept, delivery, driving, fashion, fast, functional, graphics, Illustrator, leadership, marketing, market, materials, meetings, Mentor, merchandising, excel, word, developer, paint, PLM, profit, quality, quick, reporting, research, retail, RMS, selling, sales, stories, strategy, teaching, tops, trade shows, workshops Additional Information Interests: Snowboarding, surfing, yoga, skiing, hiking, running, exploring new areas to travel and finding new art

APPAREL

HR MANAGER Summary Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change. Highlights Staffing and recruiting Performance management Employee benefits Employment law Employee and labor relations Manager coaching and training Experience HR Manager 10/2013 to Current Company Name City , State Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges. Counsel employees to correct performance issues and deficiencies. Coach managers on disciplining and terminating employees to minimize liability. Facilitate management communication meetings with employees. Update senior management on Corporate initiated, Company wide HR matters. Ensure on-boarding of quality employees through established and effective recruiting processes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements. Conduct workplace investigations and represent the company at legal hearings. Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent. Develop and monitor required controls and programs to meet affirmative action plan goals and objectives. Implement human resources driven programs to maximize productivity to achieve plant goals and objectives. Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. Sr. HR Generalist 11/2011 to 10/2013 Company Name City , State Perform Initial Service Assessments to identify client needs. Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations. Design client employee handbooks and job descriptions. Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans. Complete training seminars for clients management staff and employees. Work to build strong client relationships while providing quality service to retain client base. Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance. HR Representative 11/2009 to 11/2011 Company Name City , State Coordinate employee hiring and orientation programs. Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues. Work extensively with union representatives to resolve labor relation issues and grievances. Develop and deliver training for management. Manage and promote the Employee Recognition Program. Prepare the annual Affirmative Action Plan. Maintain human resource data bases and manual filing systems. Employment Specialist 09/2008 to 11/2009 Company Name City , State Initiate the hiring process within designated divisions based on predetermined hiring needs. Utilize the Applicant Tracking System to track, source and report on candidates to management. Research, recommend and implement new sourcing methods to attract quality candidates. Create and post employment advertisements with newspapers, on-line job boards and technical publications. Coordinate and conduct interviews for hiring managers. Develop and present employment offers to candidates. Conduct New Hire Orientation for new employees. Prepare weekly, quarterly and annual reports on recruiting activity. Coordinate relocation assistance for candidates and transferring employees. Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews. Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals. Plan and lead the annual employee performance appraisal training and assessment program. Provide supervision of the Human Resources Assistant and Office Receptionist. HR Generalist 04/2007 to 04/2008 Company Name City , State Provide support to management regarding employment issues. Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees. Research and recommend changes in employee benefit plans. Review resumes, conduct reference checks and generate written offers of employment. Facilitate new hire orientation and conduct exit interviews. Lead annual performance evaluation process. Assist in the documentation of company policies and formalize job descriptions. Process disability and workers compensation benefit claims. Administer the company 401K plan and complete annual compliance testing and reporting. Ensure compliance with all applicable governmental and labor legal and reporting requirements. Human Resources Specialist 09/2006 to 04/2007 Company Name City , State Coordinate all recruitment and on-boarding efforts for facility. Facilitate annual performance appraisal process and review completed evaluations. Administer policies and procedures related to the Family Medical Leave Act (FMLA). Provide assistance to management with employment law, workforce and union labor relations issues. Develop organization related educational materials and conduct on-site training. Organize and chair monthly Facilities Committee in planning of community and company related events. Human Resources Coordinator 09/2002 to 09/2006 Company Name City , State Conduct new hire orientation and training. Process new hire enrollment, existing associate changes and terminations. Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing. Provide support to management regarding policy and procedure compliance. Plan community and company related activities and events. Maintain all employee personnel and medical files. HR Assistant 11/1998 to 08/2002 Company Name City , State Manage the Human Resources Information System (HRIS). Assist the HR Director in recruitment and new hire orientation. Review policies, procedures and benefits with employees. Provide assistance with benefit programs including health, 401K, short term disability and life insurance. Process disability claims, health insurance and 401K enrollment forms. Maintain employee files to meet governmental regulations. Education B.A : Sociology/Psychology State University of New York, Albany City , State A.A.S : Human Services Hudson Valley Community College City , State Skills Professional Human Resources Certification (PHR), June 2011

HR

FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.   Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of " Crew Trainer ". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003   Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005   Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004   Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006   Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type

ARTS

SALES ASSOCIATE Core Strengths Sales understanding Multi-tasking ability Organizational skills. Customer- and service-oriented Excellent communication skills Listening skills Reliable and punctual Organized Flexible schedule Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase. Received and processed cash and credit payment for in-store purchases. Described use of operation of merchandise to customers. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Helped customers over the phone regarding our store policy and store hours Helped customers over the phone regarding our store merchandise ​ ​ ​ Work Experience 08/2015 to Current Sales Associate Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Managed quality communication, customer support and product representation for each client. Served as the company's only bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. 11/2014 to 03/2015 Team Member Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. ​ 02/2017 to Current Sales Associate Company Name － City , State Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. Educational Background 2015 High School Diploma Monroe High School － City , State Associate of Science South Piedmont Community College － City , State , Monroe Currently enrolled in college. Interests Soccer, Working out, Music/Concerts Skills Customer service Customer Satisfaction Bilingual Quick Learner Good interpersonal skills​ Good communication skills Works well under pressure Attention to detail Collaborative team member

SALES

ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive who is a key contributor to strategic planning and product development. Highly skilled at creating and implementing key software improvements and process changes by uncovering major process limitations, maximizing profitability, scalability, and competition in the global marketplace. Accomplishments (over last 15 years +) Reported directly to C-level executives and Board members, successfully bridging the gap between the business and Engineering, implementing strategic plans and ensuring that the engineering teams are aligned to business goals. Agile expert and evangelist, running software development teams for over 17 years and specifically agile software development for more that 13 years. Reorganized and transitioned many teams and companies to become smooth running agile groups, drastically reducing delivery issues, making the work very transparent, empowering team members to become self-directed and accountable to their commitments. Skilled at managing entire software development process and employees including QA, Project Management, Technical Support, on and offshore teams, contractors, subsidiaries, and merger/acquisitions. Successfully on-boarded the engineers and technology from an acquired company and quickly merged their intellectual property (IP) into the main product line. Advocate for strong Engineering Best Practices, including design & code reviews, paired programming, unit tests and continuous integration testing through automation. Including, establishing leading and trailing engineering metrics, which provide strong indicators of product quality and delivery schedule. Managed globally distributed teams ranging from 15-60 people, with P&L responsibilities between $2M - $6M. Teams have been located in US, Germany, Hungary, Russia, China, and Argentina. Consistently an early adopter of critical trends in methodologies and practices, which transform and refine processes to increase the delivery of business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST and SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 to Current Company Name － City , State A high growth company, whose suite of services help researchers successfully communicate their work. Identified misalignment between technical teams and business, reorganized the technical teams and aligned technical metrics to support business KPIs, increasing revenue and cost savings. Doubled team to 20 people in 4 months, by introducing a new improved hiring process that quickly filtered out non-qualified candidates and increased our acceptance rate to over 90%. Awarded Culture Champion Award. Director of Software Development January 2012 to January 2014 Company Name － City , State A non-profit organization devoted to the advancement and well-being of dogs. Turned around a multiyear software delivery failure, by re-architecting the approach taken, changing the technology used, and transitioning the team to Agile; putting the software back on budget and on time. Reduced technical dependency on old technologies by road mapping out a multiyear strategic technology plan, reducing number of technologies used throughout the department by 50%. Responsible for web based PCI compliant e-commerce software, connected to an enterprise database. Chief Operating Officer January 2010 to January 2012 Company Name － City , State Public safety software and services company focused on enterprise-class software for Fire and EMS Departments. Implemented a SaaS solution, allowing smaller towns and cities the ability to use and integrate with the Fire and EMS software. Reduced customer's server upgrade time from 4 days to 4 hours. Removed the requirement, caused by software limitations, that hard mounted mobile computers be removed from fire trucks and brought into the IT dept for upgrades. Reduced a mobile computer's install and upgrade times from 1 day per machine to 2 hours. Vice President of Engineering January 2001 to January 2010 Company Name － City , State A mid-sized 3D software company for creating digital models of physical objects, including both 'off-the-shelf' and customized commercial applications. The software is used globally in markets such as: rapid prototyping, reverse engineering, inspection, and healthcare. Grew revenue from $0 to over $16M with a CAGR greater than 30% for 6 consecutive years. Integral in receiving 6 term sheets of similar valuation resulting in $8M in VC funds in 2008. Expanded company organically from 22 to 110 employees, coordinated effectively with Sales, Product Development, and Marketing teams to produce globally competitive products. Conceived of and implemented critical changes in software architectural designs creating a partner eco- system. Director of Software Development January 2000 to January 2001 Company Name － City , State A 30 person company using its patented lens system to project a standard 3D image into a 180 degree. hemispherical screen using software to convert the flat image to the curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 to January 2000 Company Name － City , State A 60 person company providing B2B and B2C real-time 3D solutions, via the Internet. Software Engineer January 1993 to January 1996 Company Name － City , State Software Engineer January 1989 to January 1993 Company Name － City , State Education Postgraduate courses in Cognitive and Neural Systems : 1991 Boston University － City , State M. S : Computer Science , 1989 Union College － City , State Computer Science Masters Project: A Netless Neural Network - presented on August 16, 1989 at International Conference on Expert Systems and Neural Networks - Theory & Applications B. S : Computer Science , 1988 Union College － City , State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC

ENGINEERING

INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms. Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products. Excellent troubleshooting skills in network, servers and software applications. Highlights Leadership and Vision Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional, Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal Experience Information Technology Manager July 2000 to Current Company Name － City Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information. systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts. Computer Manufacturing Supervisor September 1998 to September 1999 City Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility. Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication. Quality Assurance Supervisor April 1995 to March 1998 Company Name － City Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications. Education Bachelor of Science : Information System , December 2000 University of Phoenix Information System Information System Microsoft Certified Professional, Tech Skills : June 1999 Associate of Science : Computer Technology , June 1993 American River College Computer Technology Accomplishments Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity. Skills Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN

INFORMATION-TECHNOLOGY

FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages

PUBLIC-RELATIONS

INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees, organization members, or those who use the organization's products or services. Accomplishments State of TN Teacher License 474: Business Education Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt. Education University of Memphis 2016 Doctor of Education : Instruction and Curriculum Leadership Instructional Design and Technology City , State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award University of Phoenix 2005 Master of Arts : Adult Education and Distance Learning City , State GPA: GPA: 3.91 Adult Education and Distance Learning GPA: 3.91 University of Memphis 2003 Bachelor of Science : Business Administration Management City , State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar Experience Company Name May 2015 to September 2015 Instructional Designer City , State Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts. Company Name January 2015 to March 2015 Instructional Designer and Technical Writer City , State Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee. Wrote processes and procedures for warehouse roles and functions. Company Name December 2014 to Current Tutor City , State Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation. Offers assistance with developing study strategies. Works with the student and their parent to develop a tutoring plan to fit their individual needs. Prepare tutoring sessions to ensure the student's academic development. Assess the student's progress through the tutoring sessions. Company Name September 2013 to April 2014 Instructional Designer City , State Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant. International Paper Memphis, Tennessee. Company Name June 2013 to November 2014 Technical Training Manager Performance Improvement Manager City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually. Conducted counseling, coaching, and facilitates one-on-one coaching sessions. Facilitated training classes and conducts train-the-trainer workshops. Supervised group of instructional designers and technical writers. Assisted with operations interviewing and selection process. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Participated in Kaizen events for improving company processes and procedures. Company Name August 2012 to October 2012 Remote Instructional Designer City , State Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS. Company Name October 2011 to April 2012 Remote Instructional Designer and Technical Writer City , State Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Company Name August 2011 to December 2011 Remote Instructional Designer and Project Manager City , State Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions. Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project. Company Name April 2009 to June 2013 Training Consultant Instructional Designer and Technical Writer City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met. Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc. Supervised new hires during classroom facilitation. Facilitated training classes and conducts train-the-trainer workshops. Maintained the knowledge management system by providing on-demand publishing and disseminating urgent "Alerts" and other communications throughout the organization. Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps. Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Company Name August 2006 to December 2010 General Education Professor City , State Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives. Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process. Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc. Monitored and managed online classroom learning environment using ALEKS for Algebra classes. Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids. Maintained expertise in subject area and recommended improvements in curriculum design. Motivated students to actively. Skills academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops

DESIGNER

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

FITNESS

CONSTRUCTION ADMINISTRATION AND OBSERVATION Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Skills OSHA Certified Excellent customer relations General contracting professional Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services Work History Construction Administration and Observation , 05/2009 to 09/2014 Company Name – City , State Construction Administration and Observation. Full project administration from planning to close out. Duties include but are not limited to:. Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, and Project proposals, contract documents, project technical specifications, design criteria, etc. Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis for project planning. Mapping using ArcGis, and AutoCAD Civil 3D 2013. Observe and report progress on multiple projects, mainly with Water, Waste Water, Transportation, Civil, Parking Lots, and Landfill improvements. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Senior Construction Observer , 04/2008 to 04/2009 Company Name – City , State Observe and report progress on multiple projects dealing mainly with Water and Waste Water, Transportation, and Civil improvements. Duties include but not limited to be submittal review, cost analysis, progress payments, quantity review, field reports and photos. Constructability review of design and base bid cost review, Specifications analysis per type of project review. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Process Engineering Assistant , 07/2006 to 03/2008 Company Name – City , State Observe and report data from pressure gauges for the emulsion and Koch plants throughout the refinery. Equipment operation in Koch plant and around the refinery. Field Engineering Supervisor , 12/2005 to 07/2006 Company Name – City , State Design and build tanks and water piping throughout the refinery. Design build waste water piping, including manholes, force mains, and all appurtences. Field Engineer , 03/2005 to 12/2005 Company Name – City , State Project involved with was a 36 inch HDPE waste water improvement project in Rio Rancho, NM. The Job consisted of ordering materials, cost analysis for project. Data collection for placement of manholes and pipe, Survey data collection for as-builds, supervisor of 35 employees including Superintendant. Construction observer I , 08/2004 to 07/2005 Company Name – City , State Mainly hired for construction observation for the San Juan Chama Water Project for the City of Albuquerque. Large diameter pipeline up to 72 inch CCP, crossing the Rio Grande River and tying into the west side from the processing plant near Alexander Blvd. I observed three different contractors at the same time, placing pipe 20-30 feet deep through residential neighborhoods and along main streets and laterals. Observed the building of the dam along Alameda Blvd, down Paseo Del Norte, to the processing plant and then pumped out to different areas of the City wells. Owner Operator , Company Name – City , State Dirt and Utility contractor throughout the State of New Mexico. Projects consisted of building water and waste water pipelines, building pads, and roads. Subcontracted to Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels just to name a few. Education High School Diploma : 1984 Del Norte High School - City , State Certificate of Completion : Accounting , 1990 International Business College - City , State Continuing Education in accounting Associate of Science : CNM of New Mexico - Engineering Skills 3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type Additional Information GB 98 License with the State of New Mexico

CONSTRUCTION

SALES COORDINATOR Summary Looking for a position as an illustrator in a company where my knowledge and skills can be utilize and enhance. Highlights Microsoft Word, Excel, Photoshop CS6 Internet savvy Conceptual thinker Strong leadership abilities Team player. Time Management Strong design sense Highly organized and quick learner Creative and Artistic Accomplishments Obtain high position in military to implement certain skill sets to work well with people in everyday life Experience 03/2016 to Current Sales Coordinator Company Name － City , State  Able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.).  Tint paint, and match colors when applicable. Operate a computer and communicate via the telephone, although slightly hearing impaired. Poses great customer service skills, including problem solving and handling customer complaints.  Good written and verbal communication skills.   03/2016 to Current Security Guard Company Name － City , State Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry..Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.Controls traffic by directing drivers.Completes reports by recording observations, information, occurrences, and surveillance activities. 02/2008 to 02/2016 Maintenance chief Company Name － City , State In charge of the daily Maintenance operation of preventive and corrective services for all of Alameda's/Hawaii Amphibious equipment Record keeping of twenty 55 horse outboard engines. Managed 9 people to effectively implement their positions Education 1 2012 General Education Santa Rosa Junior College － City , State Bachelors : Fine Art Academy of Art University － City , State Fine Art Skills Experience of 4 years in the field of designing as an illustrator Proven ability to design layouts, logos and web sites Profound ability to plan, organize and manage the projects Sound knowledge of the advance technologies and designing techniques Exceptionally good communication skills Additional Information Sea Service Deployment Marines Corpse Good Conduct Medal t NATO Medal - ISAF Afghanistan Global War on Terrorism Afghanistan and Campaign National Defense Service Medal.

SALES

PROJECT ACCOUNTANT Summary Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports. A strong desire and ability to maximize profits and control costs with respect to maintaining effective internal controls related to Accounts Payable. Knowledge and experienced in AIA billings, Nevada prelien law, Nevada Contract Law, Union payroll and laws. Highlights SkillsTimberline Accounting software, Foundation Accounting software, Spectrum, JD Edwards, Ebuilder, Microsoft Office applications, General ledger accounting aptitude Strong communication skills Effective time management Accounts receivable professional 10 key by touch Knowledge of Sage Expert in customer relations Complex problem solving Experience Project Accountant Mar 2015 to Current Company Name - City , State Verified details of transactions, including tenant allowance requests and lease verification. Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices including tenant allowance requests and commission payments.Conducted month-end balance sheet reviews and reconciled any variances. Office Administrator Jul 2013 to Dec 2014 Company Name - City , State Responsible for office management including new hires/rehires. Responsible for processing invoices and creating purchase orders for approval. Assisting with union payroll processing. Responsible for running financial reports for management review. Staff Accountant Dec 2011 to Jan 2013 Company Name - City , State Responsible for all Accounts Payable using Foundation software Responsible for all Accounts Receivable including AIA billings, lien waivers, and payment postings. Responsible for Payroll including union reporting. General Ledger journal entries as needed. Office Administrator Sep 2008 to Jun 2010 Company Name - City , State Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Project Accountant Nov 2005 to Jul 2008 Company Name - City , State Comprehensive management of the Accounts Payable function for a $40 million General Contractor Responsible for compilation of extensive loan draw packages and respective documentation reviewed and approved by banks, owners/developers, architects, construction control companies and owners representatives. Worked closely with the Controller, Contract Administrator, and Project Managers insuring billing accuracy. Close interaction with sub-contractors ensuring proper documentation submitted with monthly billings. Completed annual certified courses covering aspects of Nevada Revised Statutes pertaining to Nevada lien and contract law. Accomplishments Reduced invoice over payments by 30%. Education Accounting 1997 Santa Barbara Business College Accounting Interests Nevada Notary Public References available upon request. Additional Information Nevada Notary Public References available upon request. Skills 10 key by touch, Accounting software, Accounts Payable, Accounts Receivable, administrative, AIA, AS400, billing, billings, Controller, draw, documentation, Drafting, Estimating, financial report, financial reports, General Ledger, Human Resources, insurance, law, Microsoft Office applications, office, office management, Payroll, payroll processing, Project Management, reporting, Timberline

ACCOUNTANT

GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs Strong interpersonal skills with experience in educating members and community about health related topics Innovative in designing and carrying out projects Advanced understanding and experience with the wellness industry Maintain high level of organizational, communication and service oriented skills Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex Responsibilities Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles Foundations of Strength and Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing

FITNESS

FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State

ADVOCATE

PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State

DESIGNER

PATIENT ADVOCATE Summary Customer service professional dedicated to effective team management and customer satisfaction, bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 to Jun 2017 Company Name － City , State Maintained accurate records of patient care, condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Set up patient appointments for all locations. Kept record of conversation on each individual file. Meet certain appointment goals daily and monthly. Answered basic questions regarding Insurance, past, and future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 to May 2015 Company Name － City , State Closed an average of 10 new sales per week. Calculated premiums and established payment methods for sales. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Met with an average of 5 walk-in policyholders a day to address and resolve complaints. Called 250 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage. Prepared necessary paperwork to process insurance sales and renewals. Submitted up-to-date activity and production logs to agency management for review. Debt Collector Apr 2014 to Dec 2014 Company Name － City , State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts with major retailer, and banks. Collect Daily goals to meet certain amount of money. High Call Volume Set up payment plans on automated system Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 20 calls in queue per minute. Aug 2013 to Mar 2014 Company Name － City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Scheduled and accompanied clients to medical appointments. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Assisted with patient transfer and ambulation. Positioned residents for comfort and to prevent skin pressure problems. Education and Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City , State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation

ADVOCATE

MANAGER AND EXECUTIVE CHEF Profile Results oriented manager who thrives in fast-paced, competitive environments is seeking position offering opportunities for new professional and personal challenge. Self starter with a positive, can-do attitude who is driven to learn and succeed. Areas of Expertise Inventory control Expense control Supervision and training Strong presentation skills Sound judgment Computer-savvy Process improvement Team building Staff motivator Business recovery and sustainability Conflict resolution Media marketing Cost reduction Budget allocation Diverse management experience Natural leadership Staff training Supervision and training Skilled negotiator Calm under pressure Complex problem solving Inventory control Adaptable Exceptional time management skills Operations Start up Performance evaluations Employee Scheduling Professional Experience Manager and Executive Chef October 2014 to Current Company Name － City , State Continually monitor all Rochester University Fraternity house kitchens and take appropriate action to ensure food quality, service standards, policies, and sanitation standards are consistently met. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed kitchen walk-throughs to gauge timeliness, performance and excellent service quality. Monitor budgets of all Rochester University Chefs on campus Manage and approve all inventories and budgets related to all culinary areas on campus Manage, plan, and oversee all culinary campus events Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Designated by Rochester University to be primary competitor to represent Rochester University in all culinary competitions Sous Chef October 2013 to June 2014 Company Name － City , State Approved procurement requests for banquet products Managed and updated day to day database of personal and existing recipes Budgeted food orders and products to maximize company profitability Maintained standards and responsible for all kitchen operations, banquet events and buffet lines Responsible for daily set up of all stations General Manager/Executive Chef September 2012 to October 2013 Company Name － City , State Advanced 30 year family owned non- profitable restaurant to lucrative, thriving business now known as "Local's Favorite" Personally acknowledged in the local Sun News, Myrtle Beach Tourist magazine, culinary and tourist websites as "Top 100 Myrtle Beach Chefs" in over 3,000 existing restaurants Designed, created, and implemented new restaurant and catering menus consisting of self-created recipes Scheduled and managed all catering events Reviewed and approved all food and beverage billing invoices and expense reports Monitored, budgeted inventory and expenses Managed day-to-day tactical and long-term strategic activities Scheduled and directed staff to maximize productivity Identified key growth opportunities through implementation of promotional events Hired and trained staff of over 20 for food and beverage preparation and approved payroll Reduced total operating costs while utilizing online tools such as Quicken Coached and mentored 25 employees and staff members by offering constructive feedback and taking interest in their career growth Chef De Cuisine and Sous Chef December 2010 to September 2012 Company Name － City , State Successfully and simultaneously worked with Owner and Executive Chef Ernest Bledsoe to successfully manage both restaurants Recruited and hired 20 new staff for each restaurant Inventoried, compiled and maintained records of food use and expenditures Ensured minimal product shrinkage and secondary use of products to avoid waste Managed food and produce receiving process with 100% accuracy. Led and motivated all restaurant personnel to be successful Trained new staff on cleaning and preparing various foods for cooking and serving Created special menu items and event menus Planned and prepared food for parties, holiday meals, special functions, and other social events Instructed other cooks in the preparation, cooking, garnishing, and presentation of food Sous Chef April 2010 to December 2010 Company Name － City , State Performed in a high volume kitchen under Executive Chef Frank Lee Supervised, coached and trained kitchen personnel, prep cooks and line cooks in the preparation, cooking, garnishing, and presentation of food. Executed various kitchen stations including meat, fish, grilling and saute while preparing fine dishes and special diet entrees Often switched between positions as Sous Chef to any other necessary Chef position mid shift to support changing needs of kitchen and staff Supervised and coordinated activities of cooks and workers engaged in food preparation Placed daily food orders Kitchen Manager July 2008 to April 2010 Company Name － City , State Scheduled kitchen and service staff Monitored safety, sanitation, and food preparation Inventoried food, supplies, liquor, beer and wine on daily basis Revised and organized kitchen procedures to optimize work flow Internship for Associate Degree in Culinary Arts January 2008 to June 2008 Company Name － City , State Skilled and proficient at all stations including prepping, sautéing, grilling before end of internship Served an average cover count of 300+ per night Obtained firsthand experience with international, European, and French Cuisine Interned during the 5th year of winning Charlotte Restaurant of the Year Education Associate Degree : Applied Food Science and Culinary Arts/Food and Beverage Management , May 2008 Johnson & Wales University － City , State , GPA 3.4 GPA: GPA: 3.4 Certification : Food Safety and Sanitation , 2008 Johnson and Wales － City , State Certification : National Beverage Service and Bartending , 2008 Johnson and Wales － City , State Affiliations Future Business Leaders of America Scholarship Federal Work Study Program Award Johnson and Wales Achievement Scholarship Skills Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time and Resource Optimization, Inventory Control and Management, Weekly Payroll, Policies, Safety, Work Flow

CHEF

PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written

PUBLIC-RELATIONS

HOSTESS Professional Summary Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, and social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized and efficient Experience March 2016 to Current Company Name City , State Hostess Take necessary steps to meet customer needs and effectively resolve food or service issues Seat guests Resolve guest complaints promptly and professionally Communicated clearly and positively with co-workers and management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms December 2015 to January 2016 Company Name City , State Student Intern Completed 80 hours Worked as an intern observing daily routines Learned and operated with physical therapy equipment Assisted alongside the doctor and PTA's with patients Practiced customer service tactics with patients Learned and operated WebPT operating system Scheduled appointments for patients May 2015 to September 2015 Company Name City , State Brand Ambassador Managed inventory Operated cash register for transactions Computed sales prices, total purchases and processed payments Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Placed special orders and called other stores to find desired items Replenished floor stock and processed shipments to ensure product availability for customers February 2015 to June 2015 Company Name City , State Virtual Social Media Marketing Intern Curate social media posts Write and edit/re-write articles for the website Update social media platforms for clients based on goals and intent Research music festivals and concerts Manage email interaction with clients Create photo collages and edits for events Recruit clients Find effective marketing and advertising tactics Stay up-to-date with music culture Seasonal internship January 2015 to June 2015 Company Name City , State PR Intern Research clients in order to develop a strategy for public relations activities Update social media on behalf of the clients Write/re-write articles for Bounce PR's website Identified client's needs and applied them through PR strategies Curate posts via Hootsuite Kept up to date with music culture and festivals Worked with management to identify trends and developments that might influence PR decisions and strategies Established long-range objectives and developed innovative strategies to help achieve them January 2014 to October 2014 Company Name City , State Sales Associate and Brand Ambassador Updated social media platforms for Buckle Researched and implemented public relations activities of other stores Worked with management to discover trends and developments that might influence PR decisions and strategies Recruited employees Managed inventory Answered telephone Organized and created new floor plans and designs for the store Clothed and updated mannequins frequently Practiced loss prevention tactics November 2012 to June 2013 Company Name City , State Marketing and Advertising Sales Associate Attended events in order to promote LF and their clothing Communicated with future potential customers Handed out fliers and information regarding sales and events Called regular customers to invite them to private events Managed inventory Updated social media websites to keep customers up to date on happenings within the store Discussed weekly changes to PR strategies based on trends and events in the area October 2011 to May 2012 Company Name City , State Hostess Created and organized seating charts based on the reservations for that evening Kept open communication with the staff and managers as changes occurred Answered telephones Greeted guests and sat them at tables or in waiting areas Supervised and observed the other hostess Education and Training 2016 Florida State University City , State , USA BACHELOR OF SCIENCE : Environmental Studies Skills Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT

PUBLIC-RELATIONS

SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ?

FITNESS

SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Results-driven Mechanical Engineer with solid product engineering and QA experience. Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised with MRB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 to September 2014 Company Name － City , State Handled the authorization of all internal blueprint and UTC revision changes. Supervised the Non-Destructive Testing and ETL lab. Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards. Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers. Identify negative quality trends and initiate appropriate corrective/preventative actions. Lead project engineer of the JSF F-35 ramjet development stages. Any engineering changes required my prior approval. Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and acknowledged. Maintained Aerospace Quality Management Systems both internal and external. Collaborated with engineers and project managers regarding design parameters for client projects. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping. Auditing experience with outside agencies and internal. Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods. Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action. Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation. Materials Program Manager January 2005 to November 2009 Company Name － City , State Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements. Maintain constant liaison and communicate effectively with clients. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans. Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics. Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing. Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance. Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review. Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team. Strict adherence was followed using both customer and Aerospace standards. Write reproduction procedures for any anomalies encountered, and generate comprehensive reports. Demonstrate experience in manufacturing and continuous improvement tools. Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team. Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract Directed customer installations maintaining cost efficiencies based on space and power allocation. Resolved part and assembly discrepancies. Mathematics and Physics Tutor January 2002 to May 2005 Company Name － City , State Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis. Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment. Related Coursework Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: H.Y. Loh Award Scholarship National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. Dean's List Summa Cum Laude M.B.A : Econometrics , 2007 MIT Sloan School of Management － City , State , USA GPA: Dean's List GPA: 4.0/4.0 Coursework in identifying areas of positive and negative private sector aerospace fluctuations. Emphasis on long-range military spending and to whom the funds are allocated to. GPA 4.00/4.00 M.S : Applied Physics , 2005 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Dissertation: Studies of Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework in physical applications to aviation. Dissertation: Studies of Ultrafast Structural Dynamics In Metals Bachelor of Science : Mechanical Engineering , 2002 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework in Mathematics Lean Six Sigma Black Belt; 2008 Lean Six Sigma Green Belt; 2007 Villanova, PA 19085 Villanova University － City , State Black Belt : Six Sigma , 2008 Villanova University － City , State , USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council of the Massachusetts Institute of Technology Physics Department Representative Sigma Pi Sigma National Honor Society Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate Hydrodynamic Instability at High Energy Density; Post Graduate Topology of Birational Manifolds and Applications to Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory and D Grand Unified Model; Post Graduate Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012

AVIATION

CONSTRUCTION WORK Career Overview Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership   Served as leader and instructor of new sub-contractors. Project Management   Managed complex projects, facilitating acquisition of business requirements. Prepared specifications, developed reporting and analytics Website Design Website Design   Created accent graphics, banner ads, icons, animations and logos using WordPress. Client Interface   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery. Team Collaboration   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds. Defined project skill sets in line with methodology and drove training. Work Experience Company Name May 2014 to Current Construction Work City , State Prepared and presented technical proposals for clients. Meeting with the engineers and inspectors for all of the work they needed was also a part of my job. Accomplishments I have learned how the process of building a building works. How to interact with all of the workers and engineers and inspectors. The process of scheduling who to come during what time was also clearly visible for me. I have learned how to set up a frame. How to read blueprints. I have perfected my skills of interacting with different people on a very professional level. Working with heavy machinery was also infused with my work. Time planning also taught me a great amount of skills. Company Name March 2012 to Current Owner City , State Each day I come to my office and get the work orders that I can complete that day. I plan each day accordingly so that I am efficient as possible. I drive to job sites and do very professional type of work. Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information. Doing work with buildings plays a major role because I have to winterize the houses. Finding broken pipes in the walls and submitting them to the larger companies. Problem-solving skills are used daily. Accomplishments I have earned the trust of my contractor. I have increased the number of jobs I take each day because of the efficiency I have learned. Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners. The network of people I knew in this field has grew over these two years and I am very proud of that. Skills Used Problem solving is a big part of my job! I use it daily. Efficiency is used daily and i am proud to say I have acquired this skill. Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes. Company Name June 2008 to September 2008 Painter/Carpenter City , State Each day I would paint the interior and exterior of houses and offices. We came to the job site early to get as much work done as possible. We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work. Accomplishments I acquired friends and business partners during this job. I would see many people that we did business with and very often they would recommend us to their friends and family. I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed. I learned to do it right the first time. Skills Used Doing everything carefully was the key to this job. Being very friendly with the crew and with the people we were doing business for was also a big deal. I learned about the way houses are built and how to treat different parts of the houses and buildings differently. Education and Training Highline Community College 2014 AA : General City , State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations

CONSTRUCTION

PAID MEDIA SPECIALIST Summary Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth and personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development and employee culture through educational and social events. Experience 08/2016 to Current Paid Media Specialist Company Name － City , State Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy. Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals. Manage relationship with radio partners, TV media agency of record, and other offline media contacts. Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV. 04/2015 to 07/2016 Coordinator Company Name － City , State Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships. Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M. Organized quarterly marketing summits with marketing leadership and agency partner teams. Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees. Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system. Angie's List top 20% performer Q3 & Q4 2015. 06/2013 to 04/2015 Member Care Trainer Company Name － City , State Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members. Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams. Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014). 06/2012 to 06/2013 Member Services Representative Company Name － City , State Provided exceptional customer service answering inbound phone calls from members. Documented member feedback on hiring experiences with service companies. Education May 2012 Bachelor of Science : Management Marketing Communications Purdue University － City , State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV

DIGITAL-MEDIA

TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking

TEACHER

TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).   Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.   Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.   Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.   Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006   Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.   Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.   Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp   Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.   Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia

TEACHER

PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod.

BANKING

SALES Summary Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner  Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient in cash management Cash handling accuracy Banking and financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient in MS Office Experience Company Name City , State Sales 10/2014 to 09/2015 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014 Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Promoted building security by locking doors and checking electrical appliances for safety hazards. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events. Scrubbed, top-coated, buffed and varnished hard floors. Worked here again in 2015. Company Name City , State Cashier 11/2011 to 05/2012 Answered several calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011 Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts. Counted cash drawers. Company Name City , State Technician 06/2010 to 09/2010 Cared for animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick and injured animals when appropriate. Cared for animals in both routine and emergency situations. Weighed and helped preform exams on animals and recorded information in files. Help Vet on duty with surgeries. Prepared billing after treatment. Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current Promoted good behavior by using the positive reinforcement method. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Answered and quickly redirected several calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Helped with children that needed direct supervision at all times. Company Name City , State Teller 12/2006 to 02/2009 Organized, stocked and maintained the teller window area. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with a high rate of accuracy. Handled various accounting transactions. Company Name City , State Customer Service 04/2006 to 12/2006 Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Verified all deliveries against invoices and completed shortage and overage reports. Developed knowledge about products and sales items to answer shoppers' questions. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues. Strong leader of customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Monitored payments due from clients and promptly contacted clients with past due payments. Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Company Name City , State Housekeeping 05/2012 to Current Cleaned rooms to the satisfaction of all clients. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Traveled to and from work sites in a timely manner. Dusted furniture, walls, machines and equipment. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins. Polished furniture and metal fixtures. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Education High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA Top 10% of class Graduated with Honors Member of National Honor Society Treasurer of FCCLA Skills  cash management, communication skills, computer literate,customer service

SALES

INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012

INFORMATION-TECHNOLOGY

GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters

DESIGNER

BEAUTY ADVISOR, MAKEUP ARTIST Summary I place great importance on working hard and being a reliable person. Therefore an employer can expect high quality performance and punctuality. I consider myself a student in every aspect  of my life, therefore I am driven, and I am optimistic about learning and applying. I am confident that I can use these qualities in any situation to provide excellent results and growth within the business/company I am a part of. Highlights Sociable, works well solo and in a team Excels at customer service and sales Works well in fast-paced environment Great at prioritizing duties and multitasking Works best in a creative environment Excellent adaptability to any given situation Excels at learning and teaching Leads by example Work Experience Beauty Advisor, Makeup Artist , 07/2015 － 12/2015 Company Name － City , State Opened 2nd counter in Canada and 1st in Vancouver Practiced pre-selling and making cold calls  Honed clienteling skills through detailed documentation of clients and follow ups Networked with businesses outside of the department and utilized social networking platforms to increase regular foot traffic to the counter Achieved individual and team sales goal for opening date of the counter Gained Charlotte Tilbury's artistry training Makeup Artist and Hair Stylist , 04/2015 － 12/2015 Company Name － City , State Curated makeup and hair looks according to wardrobe and style of photo shoot Created new concepts with the stylist and photographer for photo shoots  Photos featured on B-Authentique online magazine Makeup and Hair Artist , 03/2015 － 12/2015 Company Name － City , State Arrived before call time to set up station Created makeup and hair appropriate for maternity photoshoot Touched up hair and makeup when needed Makeup Artist and Hair Stylist , 01/2015 － 12/2015 Company Name － City , State Organized photo shoots for magazine submissions Designed makeup and hair looks according to theme of shoot Photos published in Surreal Beauty Magazine Assisted with lighting on location Beauty Advisor , 10/2014 － 07/2015 Company Name － City , State Gained professional artistry training at NARS schooling sessions Learned about product knowledge and specific ingredients Worked as a team to set and achieve sales goals Created events for loyal clients Practiced visual presentation of cosmetics Documented client information and created interpersonal relationships Booked appointments and practiced makeup artistry Freelance Makeup Artist , 10/2014 － Current Company Name － City , State Created contracts and invoices for every client Created time lines for every wedding preparation Provided makeup and hair trials for every bride-to-be Practiced makeup and hair artistry for brides and bridesmaids Gained professional and personal relationships with clients Collaborated with other freelancing makeup artists and hair stylists  Makeup Artist, Hair Stylist , 09/2014 － 12/2015 Company Name － City , State Dance Choreography - Music Video Producer and Choreographer: MJ Lee.    "Element"and "Story of Us" Cocoa Tanning Salon - Nightclub Event Owner: Kerri Leigh. Provided makeovers for Valentines day makeover station Trade for Print - Langara Photography Student Photographer: Teni Kim. Created face charts for different looks, and provided makeup and hair service for photoshoot Blushing Boutique Fashion Show Makeup Key: Gina Kang. Assisted Key Artist in replicating their creation, assisted in makeup and hair according to Key's directions, and worked in a timely manner Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created by key on the models quickly and efficiently and assisted other makeup artists with application Host , 08/2012 － 08/2013 Company Name － City , State Organized noted received onto Microsoft Excel Mediated communication between the director and the clients Recorded and copied focus group meetings onto DVD/CD disks to be sent out to affiliated companies Screened participants to confirm they were applicable for each specific focus group study Manager , 07/2012 － 09/2014 Company Name － City , State Maintained food quality consistency Maintained customer service efficiency and consistency of quality Managed social networking mediums (Facebook, Twitter, Website) Opened and closed restaurant Ordered required stock, maintained stock flow Responsible for hiring and training new employees Key holder/Sales Associate , 06/2011 － 12/2011 Company Name － City , State Practiced organization of clothing items - made sure the floor looked appealing to customers Made sure customers walked out of the store with what they wanted Top seller of the month for 3 months in a row Learned to sell independently and as a team Learned the importance of being preoccupied with work at all times Responsible for closing/opening store as a key holder Practiced inventory process every week Education 2015 Blanche MacDonald Centre － City , State , Canada Diploma Global Makeup Artistry Bridal Hair and Makeup Makeup for Fashion Airbrushing Makeup and Hair for TV, stage, and film Art and Tech Special effects makeup Makeup for Prosthetics Digital makeup design 2014 Simon Fraser University － City , State , Canada Bachelor of Arts Communications Bachelor of Arts: Communications 2014 Skills Key Words:   Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking

APPAREL

CONSTRUCTION SAFETY OFFICER Summary Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines Experience Construction Safety Officer Sep 2010 to Jul 2014 Company Name － City , State Responsible for doing regular work site inspections and bringing any safety issues up to field management. Responsible for filing regular local state and federal safety reports for each project. Responsible for creating a monthly safety briefing for project managers and executives working out of the main office. Safety Coordinator Nov 2008 to Current Company Name － City , State Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices. Safety Intern Jul 2008 Company Name － City , State Provided safety guidance for operations and personnel at the resort. Forwarded and processed employee claims. Anticipated safety hazards via extensive surveying and took precautionary measures accordingly. Supervised safety management at the environmental laboratory department. Construction Safety Officer Aug 2005 to Sep 2010 Company Name － City , State Responsible for weekly work site safety audits that were distributed to field and office management. Worked closely with field management to maintain all local state and federal safety standards. Responsible for developing safety policies for each project and updating policies for ongoing projects. Construction Safety Officer Jun 1998 to Aug 2005 Company Name － City , State Responsible for weekly safety reports that were presented field and office management. Responsible for quarterly safety audits for the local state and federal safety agencies. Responsible for developing and updating all safety policies on all work sites. Education Associate degree , Risk Management 2008 Barrington College － State Risk Management Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration Certifications Construction Safety * Employee Claim Processing * Certified Fire Fighter and CPR Trained * Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique

CONSTRUCTION