Datasets:

argilla

/

uber-reviews

like 1

Follow

Argilla 196

{ "text": "The idea, service and my experience as service is ok._x000D_But sadly the app, have thousand of errors, small issues_x000D_and not as good. i put down 2 stars as the app works just _x000D_on google maps for me." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 210 }

{ "text": "I had no problem with my Uber experience except the car was very strong smoke smell. Must of been in seats because my clothes smelled like stale cigarette smoke. It was a very nice car, clean, driver was a very polite/courtesy young man. I use Uber and will continue. Everyone has been great." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 292 }

{ "text": "Used their service for a week of vacation in downtown Chicago. Drivers were always available and service was quite prompt. The drivers and vehicles were clean and they were concerned for our safety by good driving practices. Even the pickup and drop off from the USA women's soccer game in Soldiers field was accomplished to our satisfaction even though the area was crowded with spectators. The prices were very reasonable. Very satisfied with the service." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 457 }

{ "text": "The founders and management of Uber have gotten rich on the backs of poor drivers who don't know how to calculate the full cost of driving for Uber. They make a very tiny percentage or they often lose money because Uber pays them LESS than the true cost of driving and maintaining a vehicle in the U.S." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 303 }

{ "text": "I get severe, sudden onset migraines. Sometimes I have to go to the emergency room and there is no one home to drive me there and home again. The Uber drivers have always been very polite, kind, and careful. I have never had any qualms about getting into the car." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 263 }

{ "text": "My uber driver was on his phone, driving very slow, incompetent of following directions. It was almost as if he didn't care (he most likely doesn't care with these rules of habits) over all I'm never using this service again unless its on someone else's dime!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 261 }

{ "text": "Needed to use it to go to a running store for a Packet Pickup... driver very courteous and good driver on the freeways and to find the place. It only took a couple minutes to get my packet and he agreed to stay and return me to my hotel where I got the pickup from. I was pleased with the service he provided and gave him a nice tip. There was no other potential way for me to get to the Packet Pickup unless I used a taxi and I'm positive that would have cost quite a bit more. Place was about 30 minutes away." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 511 }

{ "text": "DC: requested UberX and was Automatically slotted to UberPool without a chance to decline. 30 minutes late for a business meeting. Switched to Lyft" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 148 }

{ "text": "Always quick to confirm a ride no matter the time of day of the location making it very convenient. Use them often to and from the airport, very dependable." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 156 }

{ "text": "Uber has been horrid to work for. Week after week they keep issuing me a fee for the UberEATS bag that I have already paid for. Each week it gets taken out and they still have yet to fix it. Secondly they give you \"incentives\" but then make it impossible to reach those. I should have earned an additional $40 and instead they say that somehow I didn't meet the requirements. This company is a joke!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 399 }

{ "text": "I requested an Uber from LA to Pasadena which was quoted at an estimated $22.00. I was charged the full price and my $20 discount for getting Uber a new client through the use of my Referral Promo Code was removed from my account and not honored. I wasn't aware of this until I took my return trip home where I was charged about $5 dollars more. Once again my second $20 discount was removed from my account but was not honored. I was charged the full amount of the trip. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 472 }

{ "text": "because they charged from my credit cart 3 times and i never can take money back. Uber taxi driver forced me to pay in the car. He said Uber will not charge but they charged two more times. I sent them my statement I am talking with them it is not working out._x000D_Do not use Uber because serial killer could drive you too" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 325 }

{ "text": "I took 30 kms trip in Hyderabad, Telangana on 14th Feb 2016. I was charged 15 kms extra. When I asked for fare review they have put surcharge and reduced marginal amount. They are not transparent." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 196 }

{ "text": "While on vacation to Miami in Jan 2015, I decided to try Uber since taxis can be quite expensive. I downloaded the app and filled out all necessary information. Little did I know that one of their drivers would scam me and Uber condones this behavior. _x000D_My friend she lives in North Miami and we were going to South Beach. I ordered an Uber (Uber X showed up) for pick-up at approximately 9pm. North Miami to South Beach was $18.39. No problem with this fare.Got out of the Infinity SUV and we were on our way.Fast forward to two days later when I receive an email from Uber saying they made a fare adjustment. An adjustment in the amount of $175 for a cleaning fee. The driver filed an incident report with photos included stating I vomited in his vehicle. Photos that have no time or date stamps. There was no incident, his report is false. I have a witness who will attest that no incident occurred. I'm still disputing the charge in the amount of $175. Uber thinks it fine to allow one of their drivers file a false incident report against a customer and condones his dishonest behavior. Way to value your customers Uber!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1133 }

{ "text": "Uber only has online assistance/customer service, that's the first issue. The second issue is their online help never addresses the issue. All I wanted was a password reset. It's been over a year since I used their service because of an issue with a driver. I don't have the old phone to send a screenshot, I don't remember my last 2 trips, only one trip. My email and name should be sufficient and the fact I remember the last one last trip. Then if all of this isn't bad enough it takes them forever to respond, if at all. They have an office in Chicago and for what? Because they are apparently of no use either." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 615 }

{ "text": "Uber is being investigated for money laundering for foreign governments in the Middle East, trying to increase the value of their stocks before they go public, hiding behind their app with no means to contact them????????????????????????????" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 241 }

{ "text": "I noticed that when I Googled Uber, they were giving free rides to new customers so I downloaded the app and attempted to add a payment method. I'm disabled therefore I receive my money on a prepaid (if you will) government debit card. The card is issued through the Bank of America from the government of the United States and Uber will not allow it as a form of payment, nor will they allow me to use my PayPal account which is attached to said debit card. I find this extremely prejudicial towards the disabled sect, as many of us cannot drive or even afford a car, making ride sharing a necessity. I've spoken to Uber drivers who find the map app to be incorrect quite often, getting them lost and making them late. They also find the politics of the company deplorable. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 775 }

{ "text": "I requested a trip using UberPool. I have been using it daily to the same location. Today, when I received an Uber receipt, my daily charge of $2.99, was higher, $8.18. I used their app to dispute the charge, but receive a crazy response stating that I was charged correctly. They are liars and too lazy to even research the issues. Looking at the map on the app, the driver drove to my location, then continued on. No one else was in the car with me. He should have ended the call when I reached my location." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 509 }

{ "text": "Uber was wonderful when it entered the market offering an option to the not so exciting cab rides in our city. But since its arrival so many things have become apparent regarding their scam!_x000D_Cabbies are using this as their sole income- I've heard of maybe 1 successful uber driver who stayed longer than 6 months and wasn't doing it part time. _x000D_Cabbies never surge charged (though if Uber fails this may be a unwanted result to even the playing field between the two)- unfortunately there were enough cabbies that did stupid things but many are not trying to scam you- especially now that competition has put them back where they need to be. _x000D_Most reputable cab companies have strict vehicle regulations- I haven't meet many share riding drivers who even know how to change their own oil- and I'm hoping into their \"maintained vehicle.\"_x000D_Take a risk where you want. Saving a buck per mile isn't worth hoping into some strangers seat whose company is not held responsible for their actions as it has so frequently flaunted." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1046 }

{ "text": "VERY UNPROFESSIONAL ATTITUDE FROM UBER'S SUPPORT. On 12th December 2016, I have registered with Uber and uploaded a valid credit card. On the same day. The same day, Uber disabled my account and suspended too. There is no Phone Number listed to contact Uber Support. The only mode of correspondence is email communications. Uber support team never gave a valid reason for suspending my account. This is nothing but HARRASMENT on part of an International Company._x000D_SP U" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 473 }

{ "text": "I have had nothing, but trouble dealing with UBER customer service. The only way to contact them is by email since there is NO phone number. Also, you get a reply from a different person each time you reply to an email. The UBER app became usable after a recent Android update, and this caused me to miss a meeting. UBER told me to just reload the app, use a desktop UBER app, download their app from their site instead of Google Play and finally said they fixed it but gave me no way to test it. I have now unloaded my UBER app and loaded LYFT, and they even paid me $50 for my first five rides, where UBER gave me nothing grief!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 630 }

{ "text": "Why is it if they take money out of your account for the Uber rides that they have to take additional money which they say it's an authorization hold but they do not put it back for at least eight days and this is money that I cannot access and another thing if you have an Uber gift card they still want to put monies from the ride from your checking account on hold when it is confirmed that they will get paid by the Uber gift card. I have for three weeks been trying to resolve this problem on two separate situations and the customer service is horrible. Isn't it illegal for them to keep a hold on your money even after they get paid for the services of an Uber driver taking you to your destination. And why does it take so long for it to drop off from your checking account they should confirm you have the money then debit your account for the Uber ride and then that's it. I am trying to find out how to issue an official complaint against Uber because of the situation can you please help" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1002 }

{ "text": "F*ck Uber. They have horrible business ethics and refuse to take any accountability for their actions. They are on par with rapists because they surge prices at peak times when people are the most drunk and most likely to misunderstand something and they take advantage of people's drunkenness to rob them of their money. Not only that, they refuse to accept the fact that they made a mistake and they refuse to fix it. They charged me a surge price and I never accepted it. Nothing ever appeared on my phone screen giving me the option to accept or deny the surge. No matter how drunk I am, I would have denied the surge and walked home or gotten another taxi service." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 669 }

{ "text": "I only use Uber during out of town trips. Recently while in New Orleans, I was charged more than initially quoted on two trips. Uber's Customer service did not bother to investigate the complaint but just simply sent a form letter stating that they charged correctly and that the matter is resolved." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 299 }

{ "text": "A few years ago I purchased the Uber app as advertised using the $20 in case of an emergency for myself due to my situation. I had no transportation and still don't today. I was at a doctors appointment In Sanford Florida behavioral Center for my depression. The nurse took my blood pressure and pretty much gave me a lecture due to my new high reading. I was able to see the doctor right away due to it being an emergency for having a stroke any second that day. I couldn't go to the emergency room because I tried to use your app I was looking forward to due to my emergency however it never worked out other than I lost $20 for something I was never able to benefit from due to my situation that shouldn't have been an issue. I realize Uber was just getting started at the time. I only wanted to bring it to their attention. Thank You." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 838 }

{ "text": "My daughter left her new boots (Blundestones) in an Uber cab in Toronto. When she got home she realized they were missing from all the luggage. She texted the driver but he did not reply. We were on our way out of the country on a family vacation for two weeks so she had no contact until our return. She went into the head office in Toronto and they contacted the driver. He did admit to finding the boots and also admitted to giving them to a family member who lives in B.C. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 477 }

{ "text": "I like the service. In the app you can track the cab, the driver's picture as well as the make/model of the car. Before you enter you're given a short description about the driver. And at the end of the ride you have the option of rating the driver. Definitely would recommend Uber!" }

[ { "label": "5", "score": 1 } ]

{ "text_length": 282 }

{ "text": "I have set up accounts with all of my numbers- we have only used it a few times the app never works, it always has some glitch, you cannot cancel your account or get in touch with anyone- EVER- they have no way to communicate if there is technical difficulties. TAKE A CAB much easier and no complications and the customer service is much better." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 346 }

{ "text": "Called and Uber black car to get my husband and me to DFW airport. The estimate for the premium black car was $91.00 but we decided to go for it this one time. We went the 20 miles from downtown Dallas to DFW in about 40 minutes since it was 7:00 in the morning. When I got settled on our plane I checked my account to see that they had charged me $152.00!!! I have been going back and forth with them for a week now and all I get is \"The fare you were charged is within our estimate for a trip from your pickup location to destination. As a result, the fare was not adjusted.\" Even though I have told them it was NOT what they estimated, I continued to get the same reply 4 different times. I finally just cancelled my account. There was no other recourse except to now tell my story so someone else won't get ripped off like I was! By the way, the taxi ride back during evening rush hour was $50.00!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 904 }

{ "text": "We noticed UBER charges on our credit card for rides we did not take. Found out that we could not call UBER to notify them, only email. After 5 days of back and forth emails with 10 different 'customer service' people, during which time fraud charges were continuing with UBER (and we had cancelled the AMEX, which is strange)... UBER finally told us that a MISS MOM was using our account, or created their own account with our card. The ONLY fraud charges with the card were with UBER. They gave us zero peace of mind with their security systems with credit card information, basically we got the sense that there is NO security and they have NO sense of urgency when it comes to fraudulent credit card use. Luckily we have fraud protection with AMEX even though UBER will still try to hold us liable...Obviously Going to Lyft now.....UBER IS HORRIBLE" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 852 }

{ "text": "My best friend was driving for Uber, mostly on busy nights, when the rates were high, and when the surge area was busy, so I went with her a few times, so she feels safe. They ripped my friend off with her getting paid. Emailed her and said passengers complained and said she seemed intoxicated, and driving too fast, and speeding, which is Not true." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 350 }

{ "text": "$20 dollars to get to my destination, $75 dollars for the same ride home!!!! Thanks for the price gouge Uber!!!! Almost crashed on the way there, creepy driver on the way from!!! Cab drivers telling you they're Uber trying to get you in there vehicles. Will never use this service again!!! First and last!!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 309 }

{ "text": "Uber cab service is pathetic in India & you'll feel cheated everytime you travel with them. They will charge cancellation fee of Rs. 80 everytime the booking is cancelled by the cab driver due to his own reasons. Their so called promo codes never work and after paying the driver you have to lodge a written complain through your mail id or Uber app to resolve the issues and this normally takes between 24-72 hours to get resolved. Uber will refund the money and credit it in your uber account, so to use that you again have to book a cab. This is how uber forcefully tries to retain their customers._x000D_The drivers are unprofessional. Customer support too is very poor in India. Their app is not up to the mark and multiple issues arise during payment." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 757 }

{ "text": "Uber's customer service department is absolute GARBAGE! All i needed was help changing my password because someone had hacked my account. They wanted information like my social security #, which I was not going to provide. There is no # to call them unless you pay for a premium membership - so i went to their chat support. 7 representatives came into the chat and left immediately without resolving my simple request! Or giving instructions on how to change my DA*N password! Lyfe will have my business from here forward." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 523 }

{ "text": "Be careful when using Uber. My daughter injured her foot/ankle and had ice on it during her ride. She left behind water on the floor and was charged a $150 \"clean-up fee\" two days later for a $5 trip. The driver did not mention that she \"damaged\" his car and had to charge her an add'l $150. And, the only way to reach Uber is through email. Just sad that Uber drivers can rip people off so easily. I suggest you take pictures of the interior car before and after ride." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 469 }

{ "text": "I lost my cell phone in an Uber vehicle on a vacation to Las Vegas. Trying to track down the driver was a 12 day nightmare. Uber's doesn't really have a customer service. They have a few people available on twitter or a Uber lost item report that will eventually get a response. First Uber does not have a lost item link of their website home page or App. They also demand full rude detail, drivers name, date of trip, cost of trip, time of trip and pickup and drop off locations. So if you lost your phone, and don't have access to their app or a computer your screwed. I send various Uber contacts a minimum of 25 messages. Only when I purchased another iPhone and another SIM card from my service provider could I go through the secure process to use my old phone number and get into the app to get the ride detail. So I give them the detail that they could have looked up any time and they basically tell me that the driver has my phone and that I need to contact the driver through the app to get my phone back. Then then scolded me for opening multiple threads containing the sMe issue and sId my case was closed. I complained asking them how they could close my case when I do not have my phone back, they did not reply because they don't care. I went through their \" contact the driver\" process 7 times over 4 days and no one ever answered. Only on my 8th try did I reach the driver 12 days after it was lost in the car. Uber is an arrogant, rude company that does not care about providing customer service. The have no toll free numbers for customers and their online support is terrible. They tell you that they have sent you several DM's. I said I looked and could not find any Direct Messages from them. That's because the messages are hidden in their app under a help link. How are customers supposed to know that? I now use Lyft and they are awesome and will never ever use Uber again. I want to be very clear, the driver is not the problem, when I was finally able to reach him he was polite and very helpful. This is all Uber's rude unfriendly business model" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 2096 }

{ "text": "The cancellation fee should change because if a driver is 20-30 minutes away I would like to cancel because I need someone closer and you can't see how far away the driver is until you confirm the price and that's when you see how far away the driver is to meet with and you. And in most times the cancellation fee is taken out even if you don't meet with the driver and you cancel the fee is taking out the app show $0.00. And when you check your debit card account it show that it has been taken out so sometime needs to be done or changes to the app and service!!" }

[ { "label": "3", "score": 1 } ]

{ "text_length": 566 }

{ "text": "We booked & confirmed pickup in Anna Maria Fl to PIE 4 am Fri the 10th. No show. Lost our flight so had to get another from Tampa to Omaha which cost 4 of us 2200.00. Did talk to someone at Uber & they said nothing they can or will do. Shouldn't they have insurance for something like this. Never again & not done with this yet." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 328 }

{ "text": "Uber doesn't pay 18.00. It's more like 8.00 after gas, etc." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 59 }

{ "text": "I started using Uber about a year ago. I like Uber because it convenient. It takes me to and from work. To the movies I use it when I go out. On The town. Most of the people are friendly and they are there on time. I really like Uber." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 234 }

{ "text": "I have been using the service for the past one year. Your service is very good. Recently one issue is being observed while a cab is allotted for the ride booked. While the cab is already under a trip it is being allotted for the next booking as it is en route and about to complete its last trip. But it is not the case always. On 30-apr-17, when a cab was booked from my residence, the allotted one was somewhere at about 5km away and further 5km yet to go to complete the last trip and then to reach me. " }

[ { "label": "4", "score": 1 } ]

{ "text_length": 506 }

{ "text": "I requested an UberX, and was told he'd arrived, \"Will ** (Willie)\"... I made my way outside only to find him gone. I checked my App to see if he'd canceled, only to find that I was \"on my way\". How could that be, if I was still home. I emailed Uber about this situation, Harsh ** asked for details. I responded providing screenshots, and after 3 hours of waiting and hearing nothing, I was told they wouldn't be issuing a refund because based on the trip details, it \"looks like the trip took place\"... SMH, WTF. I even offered to provide a picture of myself, and asked them to contact the driver about whom he picked up, but to no avail. Thoroughly disgusted with Uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 671 }

{ "text": "I enjoy the cheap cost, but I feel saddened by the negative impact on the taxi drivers that have far better qualifications to drive people around. So many Uber drivers do not know the area in which they drive and are not safe drivers, often not obeying basic driving rules." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 273 }

{ "text": "Great service. e driver was friendly and picked me up within 5 minutes of sending the request. App is easy to load. I was hesitant at first but was impressed with the service so far. Use code hsu2r and we both get a free ride." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 226 }

{ "text": "I have had some very positive experiences with Uber, but two experiences were terrible. The first bad experience I had was a driver criticized me for not being able to drive myself. The second happened this morning (1/6/19). I had ordered an Uber at 7:02 a.m. and saw that the driver was only six minutes away which would've been more than enough time to get me to work at 7:30. I kept an eye on my Uber app to see how close the driver was and noticed at 7:10 they were about a block away. I waited in front of my house for 22 minutes and when I saw they hadn't moved since 7:10 I was forced to cancel my ride and call a taxi. Not only was I 15 minutes late to my job, but I was also charged a cancelation fee." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 710 }

{ "text": "I was taken to a location that I did not request, nor had I ever heard of. The driver was very rude. Uber would not refund my money. On two prior occasions they charged me two times for one ride. I was refunded, but it was a major inconvenience." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 245 }

{ "text": "I am about sick and tired of Uber and I am just going to cancel all use with them. This is the second time that they have charged me for something without my permission. This ride was $48!!! Why do they do this?! What makes them think that someone wouldn't notice such a chuck coming out of their account?! This is the weekend and I have plans, what if that was all I had to even grab a bite to eat?! Uber is making me sick now and I am so tired of the run around with them. The first time they tried to say it was just an \"authorization\" if it is just an \"authorization\" WHY ARE THE FUNDS COMING OUT OF MY ACCOUNT?! This time, they haven't even replied yet. If those funds pull out of my account, there's going to be a huge problem! PLEASE DO NOT WASTE YOU TIME WITH THEM AND DO NOT KEEP YOUR ACCOUNT ON THE APP, THEY WILL ROB YOU!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 834 }

{ "text": "I heard some great things about Uber and when a friend recommended using it, I seen no reason not to give it a try. The trip by cab would have been approximately 50.00 but I was quoted between 26-30 by Uber, so I asked for one. It was a 14.5 mile trip, one way. While waiting, a message came up asking if I wanted to use surge x4. I had no idea what this meant. There was no one to ask and it flashed up so quickly that I just said yes. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 437 }

{ "text": "The driver I had was professional, friendly, and personable. He made sure we were safe in his car, got to our destination safely. I would definitely use this car service again." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 176 }

{ "text": "Me and my wife and our son recently visited Myrtle Beach, South Carolina. While we got an Uber to a popular night spot approximately 15 min from our hotel. I thought the price was a little high going there, $30.00, but to my amazement, that was just their advertised price, to get back from the same spot, the price jumped to $65.00, more than double for the same distance. That's why we started using Uber several years ago to get away from the price gouging cab drivers, but now looks like Uber is the ones we need to be leery of. I will not be using Uber again. Try Lyft, same ride for $20.00. Shame on you Uber." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 615 }

{ "text": "recently signed up with Uber; first time tried to use was in Miami area; drivers never showed up ($35 cab ride back to hotel), emailed and complained to Uber, they sent email back telling me that they reset my phone number and now everything SHOULD work; tried again next evening, went out to dinner with friends, once again used Uber app and sure enough it sent me to another window asking if I would pay SURGE, first time said NO, then immediately sent to another page asking \"ARE YOU SURE\" said NO once again, then was informed car on way, waited outside of restaurant 15+ minutes and NO Uber, hailed taxicab ($40) back to hotel. Then next day found $55 cancellation charge on credit card...thank goodness Wells Fargo understood and removed charge, Wells Fargo agent said they have had several of these experiences" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 818 }

{ "text": "Unable to retrieve phone left in Uber car in 30 days of nonstop attempts. Surely, I am not the only one who has left their phone after leaving a party and surely, I am not the only one who greatly depends on their phone!!! No customer service at all." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 250 }

{ "text": "It's a very simple matter. I've been using UberEATS to place orders for food. It has a program in place where if you refer someone you get 15 off. I had 3 invite codes so I placed an order for a pizza. The total came to 4.99 with my 15 off discount (which I have the receipt saved for it). Afterwards they went into my account and altered it without my knowledge and removed my promos after I placed the order and sent out a receipt for 19.99. I called them and they slightly hinted towards my account being altered by someone in email support but they didn't expand on that matter and acted as if they didn't see any of my invite codes. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 638 }

{ "text": "Terrible experience with Uber service today. The rider Roger, Chrysler 300, 7LHV109 accepted my ride request but never showed up and ignored my calls and text messages. My App showed he was sitting near a shopping plaza a mile away instead of picking me up. After 35 minutes in the heat, my cell phone died and I had to take a taxi. Terrible service! And Uber charged me money for its driver's failure!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 402 }

{ "text": "Drivers will accept then never show. This has happened over 7 times. I've only been riding with Uber for a few weeks. Uber has made me late work because they say they're coming and never show up and then won't cancel the ride on their end so the company charges my card for the ride that's didn't show and a cancellation fee." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 325 }

{ "text": "This was very convenient and inexpensive. I used it with some friends to make a trip out on the town to celebrate a birthday. It was awesome, fast service both going and returning." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 180 }

{ "text": "In Salt Lake City my destination was changed after I entered uber car. I confirmed with uber driver my requested destination at my pickup location. Then again when he passed the street I going to. He took me to the location on app that I had not requested. I jumped out of the car fearing for my life. Do not drive off with any car service without seeing your requested destination on their app." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 399 }

{ "text": "Cut driver fees want them to drive more put more wear and tear on for less ,Won't add a tipping to App . Its not worth it ,stay away people." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 140 }

{ "text": "I linked my credit card to Uber for Epayment purpose but after my travel on 09/08/2018 Driver ask me to pay and I told him I linked my card. It will deduct from my card and driver said that, “I am not received money. Please pay cash,” hence I paid cash. Now again they deduct from my card also. When I contact help center of Uber they told that cash exchanged outside the Uber system cannot be recorded hence we cannot take account and cannot adjustment are refund." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 469 }

{ "text": "I cannot access my uber account. Give the suggestion... Problem is mobile is already existing it shows. It's made me angry...and there is no solution in your web page" }

[ { "label": "3", "score": 1 } ]

{ "text_length": 167 }

{ "text": "I have honestly lost track of the number of times I have had a frustrating experience with this company. It's got to be at least 10 at this point, within the past year. Each time I attempt to resolve the problem by contacting them through their website, as there is no option to speak with a human being. The process of attempting to communicate with them is, every single time, another giant frustration. I had decided to just stop using their services, as there are many better choices out there (thank you Lyft), but was recently enticed by an email I got offering unlimited $5 rides for a month. I decided to buy the \"pass\" for $5, which would then \"unlock\" the $5 rides. I just arrived home to see that I have been charged $17 for a ride which showed up in the app as being $5. And so I found myself, yet again, writing another disgruntled email, to try to remedy the situation. Please save yourself the trouble and use a different taxi service." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 950 }

{ "text": "I requested a Uber ride which I never received and was charged. I tried to get another ride in place of that ride and they're trying to charge me again. There is no one to talk to. You have to email to hear something back and no one has contacted me yet. I've heard all these good things about Uber. I will never use the services again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 336 }

{ "text": "As a rider all is somehow ok but as a driver this company is the biggest scam ever... They will use you, abuse you and throw you like a piece of trash after you get just a couple of traffic tickets, claiming on your driving record that even the non moving violations are moving violations for them... This nasty company full of thieves will steal drivers' tips and tolls and squeeze out of you and your car all they can before kicking you away..." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 446 }

{ "text": "I have a free ride at Uber and wanted to avail it for the first time... The stupid driver cancelled the ride when I was already in it... It was only then when he checked my destination and began to cancel. It was irritating because I'm on a rush. The other thing is he consumed my free and charged the ride I didn't take! I saw my 200P worth of free ride was gone on my Uber account. And the Liar put a 100 consumption on the cancelled trip. He indicated I have used it! What a liar!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 483 }

{ "text": "So my husband and I thought to let everybody know about our experience in New Orleans with Uber. We will never take Uber again. We went on vacation to New Orleans to take a cruise. We arrived the day before, The suggestion from our travel agent, just to make sure that nothing went wrong. We are new to Uber and our ride from the Comfort Inn Suites at the New Orleans airport to the Port of New Orleans on Feb 7 was the first time using Uber. This was at the suggestion of the Comfort Inn Suite and we were happy with the service that was provided to the Port of New Orleans. Mileage of 14.34 and drive time of 36 minutes as recorded with a value of $21.78. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 658 }

{ "text": "Write your review to help others learn about this online businessI was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. shady." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 543 }

{ "text": "I have been using Uber as a rider from 2016 with a good passenger rating. Never had issues with any driver and my experience was in general good. A month ago Uber disabled my account. I reached customer support and after a few email exchanges, customer support sent me a rude (and offensive) email that I have violated the terms and conditions. I can safely say that this is truth challenged. I have no duplicate accounts, I am quiet as a rider and cooperative and never caused any issues. I asked customer support if there is a mistake and if they can lift the suspension but they ignored my request. This is no way to treat a client. Uber deals with problems because it cannot handle the vast clientele it has currently and makes mistakes, but this is no way to treat someone like this. I believe that TLC should investigate further how Uber is operating in terms of customer support, as well as monitor it much closer." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 921 }

{ "text": "I love the app. Uber is a great way for getting around and it's still somewhat economical. Great in Dallas but not so good in Tucson where I was not able to get an Uber early morning pick up to the airport." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 206 }

{ "text": "They don't communicate and you can't contact them.i closed my account and they did - it seems._x000D_BUTT - they are still e-mailing me and I can't get them to stop_x000D_Think about your exit before you enter into a relationship with this company!You keep asking and I keep saying_x000D_REMOVE me from your system_x000D_NOW_x000D_!!!!!!!!!!?????????_x000D_Sent from my iPhone_x000D_On Aug 25, 2016, at 1:29 AM, Uber <*****@et.uber.com> wrote:_x000D_YOU HAVENT MADE MONEY WITH UBER IN A WEEK_x000D_We noticed you have a document that has been expired for a weekanything we can help with? If you need any help or have any questions visit us at help.uber.com and we'll be able to assist you._x000D_Document_x000D_Insurance ID Card: http://t.uber.com/dins _x000D_Expired 7 days ago_x000D_UPDATE_x000D_Get Help_x000D_View online_x000D_Unsubscribe_x000D_Uber Technologies Inc. _x000D_1455 Market Street_x000D_San Francisco, CA 94103_x000D_Privacy _x000D_Terms" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 954 }

{ "text": "The drivers were fine. The problem was I could not speak to a live person. It was very frustrating not to be able to talk to a person. On occasion it took me over 2 hrs to book a ride. Their system went haywire." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 211 }

{ "text": "I noticed that I did not get a refund for a wrong cancellation fee from Uber. It is annoying enough to wait for a driver who never shows up but even worse to be charged for it. I went back 2 months to see if any of my cancellations fees were posted and they we not! Tried to contact Uber, no number to call, except posting it through their website, which says that my refund has already been processed." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 402 }

{ "text": "My driver was personable, and made me feel safe. It was good to come across a patriot rather than the grunts and groans one usually encounters with car service drivers." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 168 }

{ "text": "First Uber, need to have a ASAP phone number !!People beware of your account your phone tablet DON\"T let anyone use it!!! Keep away from young people because they will use it, For instance an 13 yr old family member use another family member phone we know how some kids are be real, Well, this one stole the phone and went riding around visiting his friends which had moved. Yes, the mama please do not ask, Then the family member couldn't find his phone call for ride no ride. Now different drivers driving him around so I say, to drivers DUMMY" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 545 }

{ "text": "Used Uber to go 12 miles, simple route from my home to office. I was quoted 12.00 on the application I downloaded._x000D_First driver shows up 10 minutes late, wants to cancel on me because he is going in other direction. OTHER DIRECTION.? I thought they were a cab service. Second driver shows up. He is driving a beat up, disgustingly smelly Nissan Sentra. I'd have sworn he sleeps in the car. He speaks zero English, drives horrible. He blew through two stop signs at which point I said, \"stop the car\". I got out, hailed a regular cab. At my office I read that I am charged $37.45 for the 5 mile, horrible Uber trip. _x000D_I call their office and speak to a young man named Eric, who tells me I experienced \"surge\" pricing. So let me get this straight. You go on the ap, get a price of $12 and then because of some Uber formula, they quadruple the rate?? FRAUD._x000D_Unfortunately for Uber, I am an attorney that practices in the field of securities and corporate fraud. I will be on the phone this Monday with my contacts at state and federal levels. This company is a fraud, CONSUMER BEWARE." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1109 }

{ "text": "I was a driver for Uber 01/17- 04/18. In this time Uber has accused me of multiple accidents. To which I've had none. Uber has accused me of carrying a firearm, to which I don't. To my knowledge Uber manipulates driver ratings in order to keep people at certain levels. They need so many people at a certain rating to keep numbers active. If you choose to work for this pathetic company do it part time, don't do it full time. It's not worth it. If you are forced to work full time start looking for something else." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 515 }

{ "text": "They need to treat patrons better than they do. Besides there are so many options besides them. It is so much easier to go with someone else for the same service. I have been changing my provider, and better background checks would be nice. The people seem so random." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 267 }

{ "text": "I'm a driver with an active account. This is the second or third time that I've opened the app and it forces me to go to Bonjour, their leasing partner website without allowing me to access my account. I did NOT ASK for one of their overpriced $800 per month leases. I JUST want to get to my account!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 300 }

{ "text": "Don't use Uber. If you need a ride use Lyft. Uber has left me stuck in the middle of nowhere. I put $25 on my account and I can't even use it. They locked my account for no reason at all. I can't even get my money back. I try to email them and I get the same response over and over again. I will never use this crap anymore. Uber sucks." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 336 }

{ "text": "I called Uber for a ride to the airport in NY. I waited two hours, missed my plane which cost me $300.00 for a new flight. First hour I received text driver had arrived but he was not there. I recalled Uber received text from second driver I waited another hr., again no show. I sent a text to company, finally second driver called me. He could not pick me up because road work blocked his route. I tried to explain different route or stay where he was and I would walk down the street to him. His English was so poor he did not understand either. Received text second driver canceled. To top it off Uber charged my credit card for renting a car in Calf. I have never been in Calf." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 681 }

{ "text": "My first time ordering was GREAT! Ordered from McDonald's. With normal traffic it takes 7-9 mins from my place. First time food was mediocre warm but I do expected that. Driver was great, friendly and for price I thought, \"Yep. I'll be using this, though I wish they had more food choices for our area.\" Placed order on 3/22 at 2:46 pm. Food delivered 3:20 and as I said mediocre warm (as I expected so no biggy). My latest order on 5/28/18 I placed order same restaurant at 9:01 pm food was delivered at 9:27 pm so 26 mins later versus the 32 mins from 1st order and the food was cold as if it came out of fridge. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 615 }

{ "text": "My name is Clarence **, I was currently a full time Uber driver, Uber decided to deactivate my account which was my bread & butter for more than 13 months straight, I have a 4.90 Uber rating and I have drove more than 4800+ folks with awesome compliments, my bills which included car payment and insurance, rent and etc. My car that I financed a year ago was strictly for Uber, now I'm on the edge of losing my car and other things that matter. Please can someone help me as Uber has deactivated my account for a annual background check, I've been working for Uber for over a year and I have passed the requirements to become a Uber driver, so my question to Uber is why? Why me? And I've still haven't gotten a good response and I've been telling them about my bills and situation and they seem not to care." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 808 }

{ "text": "requested for uber at 09:30am to reach office, it showed waiting of 8 minutes. Waited for ueber till 10:00am and then saw d tracker,the driver was nowhere near to my place. Called him and explained the directions ,,no response till 10:10am.. finally booked ola cab and reached my office. Will never book uber again..this was d second time.." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 340 }

{ "text": "People have been going on strike since Uber reduced the pay to drivers. It is now about the same as Lyft or a tad better. I am an Uber/Lyft Driver and let me tell you. I hope both of these companies go away. Let riders go back to Taxis days where they never show up or show up rude and disrespectful in unclean cars. Let's see if both of these companies will appreciate drivers and pay them fairly for the HARD work they do. Such as ending up in a place that's 1.5 hours and having to drive 1.5 hour home just for one trip and get pay nothing. They pay is very little to drivers considering gas (how expensive recently and continue rising as of May 13,2019), maintenance every 2-3 months, car depreciation with high mileage each day. Do not bother to go on Strike. Drivers please just GET OFF the road so that there's not many drivers left with no drivers on the road but tons of riders. " }

[ { "label": "2", "score": 1 } ]

{ "text_length": 888 }

{ "text": "My daughter ordered Uber to take myself and my grandchildren to a meeting. The car had a very dark interior. When he stopped at light he turned on the red light although there was a sign NO RIGHT ON RED. He missed a car by inches and kept going." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 245 }

{ "text": "They rip off customers riding from NJ to NY with a 20$ surcharge and don't bother to let them know in advance. Screw uber!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 122 }

{ "text": "The vehicles were all clean over our recent trip to Washington DC. The drivers were all kind and friendly... Overall, it was a much nicer experience than the cab rides." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 168 }

{ "text": "I used Uber regularly a few years ago, then my driver got in an accident on the way to pick me up so I had to hop a train. The next time, a driver came to pick me up but I could smell alcohol on his breath so I hopped a train again. The last straw for me was the driver who was late because he was being cited for causing an accident but he could be to my house about 20 minutes late. Never used them again. Now I use taxis whose drivers are licensed, bonded and insured." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 471 }

{ "text": "I was picked up from my workplace on 30/8/2017 at around 8:56 pm by cab no. TN 07 CE 8554. The trip started on my account but the drivers account was not updated. navigation kept directing the driver to my pick up point. finally after taking a full circle and wasting my time he called up customer service. the executive directed him to cancel my ongoing trip and ask me to book another assuring that the same cab will be assigned. the driver cancelled and when i booked again i was assigned a ride 20 min away. the driver asked me to get off on the street amidst a downpour. when i refused to get off away from my pick up point, while it was raining and demanded to talk to customer service again, the driver called up the office again but refused to let me speak. customer service executive told him to tell me that i am not being charged for the trip so get off. I have never seen such behavior in my life. the moment you undertake the responsibility of a trip, you are taking responsibility for our time, safety and good service delivery and in return take payment from us. you cannot waste our time, compromise our safety and then put us through discomfort and finally say 'ok we won't charge you this time'. looks like uber is no better than a bunch of scoundrels with no work ethics or standards." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1303 }

{ "text": "After riding in four filthy cabs in Chicago, one with a gas can in the back seat, I signed up for Uber. very satisfied with the drivers, their vehicles and knowledge of the city. Not sure about other cities but this is the only way to go in Chicago." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 249 }

{ "text": "I placed an order on Uber Eats and the food never showed up but I was charged anyways. I called to tell the customer service reps but they ignored me. The food never showed up and now I can't eat my lunch because I gave my last money to eat today. This is completely unfair that my food never shows up and I still got charged! I want my 13 dollars back!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 353 }

{ "text": "I booked a ride for 7:30 AM and the driver shows up at 7:05 and calls me to come down. I politely said I would be there in about 10 minutes and that I had booked my ride for 7:30. The driver hang up and didn't say anything until the end of the trip when I arrived at the airport, only to find that I was charged a considerable (almost 15% of the whole bill) fee for \"waiting time.\" How is this ok when the trip actually started earlier than scheduled, which was entirely at the driver's will? Now that I did some research, it seems that in 2017 Uber added tons of hidden fees that are controlled 100% by drivers so they had many more ways to get paid more, of course by the consumer who knows nothing all so that Uber didn't have to spend a cent more on their contractor drivers. Utterly a scam. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 796 }

{ "text": "I do not drive. Mostly I walk. Since I fractured a bone in my foot, though, I haven't been able to walk, not even to a train station or bus stop. I have been utilizing Uber and it has been a godsend - the drivers are polite, the cars new and sometimes even fancy. Other than a few navigational mistakes, my experience with Uber has been great. Gets a little pricey, though. Can't wait to have my foot back!" }

[ { "label": "5", "score": 1 } ]

{ "text_length": 406 }

{ "text": "Apresenta certos problemas em relação ao selecionar os motoristas pela índole porém e uma empresa muito boa" }

[ { "label": "5", "score": 1 } ]

{ "text_length": 110 }

{ "text": "I was charged a cancellation fee when an Uber driver cancelled my call 2 minutes prior to arrival. I tried to get a refund and they would not give it to me. Uber does not have the right to refuse a refund due a driver canceling trip. This is downright fraudulent. Driver canceling trips has nothing do with the customer. I will never do business with this company again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 370 }

{ "text": "I went to the help section in Uber app and the following: \"I confirmed my trip price at $16.46 but I was charged $30. Why did my trip price change? I should be charged my confirmed price. Please refund me the difference... thanks.\" They wrote back: \"I reviewed your trip, and can see that the price you were charged $30.03 matches the price you were shown before you confirmed the trip. If there's a significant delay between entering your location and confirming your trip, your price may sometimes change. If that's the case, we'll always ask you to re-confirm the new price.\" " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 579 }

{ "text": "I find ridesharing services invaluable. From a business perspective, I much prefer using ridesharing over rental cars and certainly over taxis. The convenience and cost can't be beat. I also often use them for personal reasons over driving myself. With parking rates approaching $70/day in San Francisco, ridesharing quickly becomes cost-effective and eliminates any issues with drinking and driving." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 400 }

{ "text": "Uber is a horrible partner . Dropped its price again for the third time in less than two years and now I'm driving for chump change they want 5 star service for 1 star pay and the math just not working out . Furthermore they have partnered with local dealerships whereas they are taking advantage of people's economic situations leasing cars for outrageous amounts before nobody with bad credit could get approved now that Uber is on the scene miraculously any Uber driver can get approved which begs me to wonder just how sleezy the banks and dealerships are . Uber is a viper taking advantage of a certain demographic low income not educated driver trying to feed there families people say \" Nobody is forcing you .\" and to that I say \" And nobody is forcing me to feed my kids either .\" _x000D_Don't drive for Uber they are $#*!s period !" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 841 }

{ "text": "Our party of 6 consisted of three of my adult daughters and two friends going wedding dress shopping. We needed an SUV to accommodate all of us, and Uber showed a driver 20 minutes away in Sanford, Florida. Perfect, we thought as the reservation wasn't for another 40 minutes. We waited, and waited but the map showed the driver staying at the same place originally shown, yet the eta remained the same. We thought that the map must be frozen, so a reset was done, and then it showed that the driver had picked us up and was on route to someplace other than where we were going AND WITHOUT US! To make matters worse, our credit card was charged and we were very late for our appointment. There must be a way for Uber to assure that your card is being used for YOUR trip and not for someone else." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 795 }

{ "text": "I had booked a ride to take us from a restaurant on Canal Street, to the West Village. The driver stopped at the wrong place. We signaled him NOT to make a U turn on a busy street: we'd cross with the light. We did. He charged us for waiting time. Then he took the wrong route, and we wound up in New Jersey. We told him he had the wrong route, and he screamed \"I KNOW WHAT I'M DOING.\" In Jersey City, there was an accident in front of us - a bad one. He swerved, and nearly started a second one. Then he told us \"as a courtesy\" he wouldn't charge the NJ surcharge. After we got back to NY (another \"courtesy\", he wouldn't charge us the toll), he started taking us to Brooklyn. Twice. Again 'I KNOW WHAT I'M DOING'. Two sixty year olds have to act like James Bond and jump out of the car when it stops, to get away. We were further downtown than when we started. Uber's reaction? \"Oh well, we refunded your fare.\"" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 913 }

{ "text": "Overall a very marvellous travelling facility, with uptodate vehicles and decent partners. Really helping a lot of people on daily basis by saving them from headache of wandering in the streets for taxis and bargaining with the illiterate drivers. thumbs up" }

[ { "label": "4", "score": 1 } ]

{ "text_length": 257 }