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Argilla 196

{ "text": "Uber used to be the go to, now it's basically owned by third world. I paid for two rides and the idiot got me to destination 1 and cancelled and took my money basically. If you are in NJ say NOOO to the scam artist Yousaf in a Honda Accord license plate **. Another guy had the nerve to question me about my location and I was only 6 minutes away from my location. I almost got in 3 accidents in the last 2 days. One girl talking on the phone. The other guy I got yesterday was so nervous and scared and he admitted to me he's scared of highways. I'm done with Uber and if you had any brains people of NJ in the Wayne area you would too. Nothing but barely English speaking con artists." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 686 }

{ "text": "I have used Uber for a while now frequently during the week. Recently, upon returning from a two week holiday, I get back to business as usual and my usual route has a price hike from $12.50/$13 to a whopping $27.98 for an UberX. Also, two days in a row I've been charged more than the price shown for the same route I've been taking for months! Uber May be fine for “New Users“ and folks that aren't frequent riders. Otherwise, prepare to be ripped off. I'm done with them. They lost my business." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 501 }

{ "text": "2 times I had the incorrect fare charged. On 2/14/2017 was quoted a price when I requested ride and was charged double. On 5/31 I went from 12th and Locust to Ivy Ridge Train station. I was quoted $7 when I Requested the ride and was charged $19. It was 11:46 and the driver was Derrick. He had a Volkswagen Routan. He was very Nice. Since this happened twice, I feel that Uber is ripping off many people. The drivers are very nice and friendly." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 445 }

{ "text": "I have been now been told/advised that at twenty-seven Uber charges on my credit card within the past three months. During this time my father got sick. He went hospital stage 4 cancer and the hospice and passed away. No I wasn't paying attention to these little tiny charges but the driver should have been. How can you take someone, make an Uber account and then not ever show a credit card? They don't have the credit card. They have an internet so what is it? We're not match driver's license to a credit card. What is wrong with you people? You are as much to blame as the people that I'm getting thrown in jail. You need to change your policies Uber account. You need to have a driver's license or not a driver's license because you don't have a car but something that can show who you are and they're not stealing people's credit accounts or PayPal accounts to ride in your damn car. Should be ashamed of yourself." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 921 }

{ "text": "CAUTION!!!! Don't be ripped off by UBER. I was invited to use a $25 discount on my first ride. I tried to check this discount before I booked the taxi and my account just showed a discount was applied. To be sure I tried to use a code I was given that was for a $15 discount. So, I took my first ride from downtown to Pittsburgh Int'l Airport. The fare was $49!!!! It was on a Monday at about 1:00. Instead of the promised $25, I was only give $5. I ordered an UberX and what came was UberXL. My fare was twice the amount my husband paid a few days earlier. Yellow cab would have been $40 and the super shuttle would have been $25. I have tried to work with Uber to straighten this out. I have even sent pictures of the offer for $15 off and yet they only took $5 off my first ride. BE WARNED. . .verify your discount and fare. DO NOT TRUST this company. Check and double check. Yes, the car was nice and the driver was very pleasant. But, they use bait and switch to cheat the consumer!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1003 }

{ "text": "My husband and I were visiting New York City. We used the Metro and buses most of the trip, but we were going to Carnegie Hall for a concert in the rain. We didn't want to get wet, so we requested an Uber for the first time. We waited where we were told, on the sidewalk, in the rain, with time to spare. When the Uber driver texted that he was there, we didn't see his car at all. We tried waving at people, but we didn't see them and no one stopped. Then, the drive was cancelled by the driver. So, we waited another at least ten minutes for another driver, which ended up getting us there. The next day, I was emailed that we were charged a $5 cancellation fee for the first ride we never took. My big problem is that when I contacted Uber, they did not understand and didn't do anything to fix it. I did not cancel the ride, and we were standing where we we're supposed to. I won't be using Uber again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 906 }

{ "text": "I have always used Lyft due to negative info about Uber. After receiving an Uber gift card I went to Uber.com & checked balance. Uber not only downloaded $100, it advised I have an account under my email with a wrong phone #. As I tried to enter my REAL # a message stated that phone # was already associated with an account. I have received 10 emails from Uber that all ask for snapshot of phone # & sim info and NOTHING has been done to correct this problem. I have done everything possible to resolve this & at one point was advised Uber is not accepting cash gift cards! This is ridiculous, put the $ back on the card since I have already had to spend $45 using Lyft!! I have also reported to the BBB." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 705 }

{ "text": "I order car, which was reportedly 6 minutes away, but did not arrive until 20 minutes later. I tracked the car on an app on my phone and the car was driving in circles. I texted the driver and told him I was across the street from a local college and I noticed the car do a u-turn and start heading in the right direction. If Uber doesn't have local drivers they need to say so. Why send a driver from NYC into the outer suburbs when they don't know where they are going! Also teach them to follow the directions on their GPS!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 526 }

{ "text": "I'm driving for uber, of course as idea uber is a very unique company but bottom line it is taxi company. Only in taxi companies drivers may be non professionals but in uber company I can't see anything that american. Number one being unique company it's not enough to be the great company, and bet is very dirty cheating company, and they cheat not only customers, they cheat drivers, and that automatically mean they cheat government. I warn every customer, driver check your trips mileage and time and compare with charges and you will be surprised that is not matching reality, some small some big but it will be different. Even small different is cheating and if you may multiply that cheating to quantity of trips daily it will be millions, monthly will be billions. Is this is American way? I don't think so." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 815 }

{ "text": "My son booked me an Uber to take me to the station to catch a train to the airport. When I got in the driver started going at about one mile an hour and drove up loads of little side roads, going round in circles in completely the wrong direction and wasting a good 15 minutes. When I told him I had a train and flight to catch he suddenly said he was looking for other customers because it was a shared ride. I rang my son who said it definitely wasn't shared and to tell the driver to get a move on. He refused to. I asked could he then change it to unshared and charge the extra and he said no. I asked him to call his superior and he said there was nobody there to call. I explained that if I missed the one train an hour I'd miss my flight and there wasn't another one for seven days. Effectively I'd lose my whole holiday. He shrugged and carried on at one mile an hour. There was nothing I could do and even if I'd got out of his car he'd taken me down such quiet roads there was no chance of finding another cab. This was 3am in the morning and eventually after much screaming on my part he gave up looking for sharers - but I made it to the station with two minutes to spare and had to to try and run up numerous platform steps with two pieces of heavy luggage. I will never forget the experience and will never ever use them again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1341 }

{ "text": "I had selected my card as the payment method but when I reached my destination the driver requested a cash payment and I obliged since Uber has a refund option for such circumstances but when I requested the refund they give me excuses like it's my fault for not checking the payment method, etc. If that was the case, they wouldn't have a refund option for this exact issue. This is the second time Uber has done this to me and it is the only reason why I'm lodging a complaint here." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 484 }

{ "text": "Earlier this year I attempted to apply as a driver but due to poor knowledge and a lack of direct communication provided by Uber I was unable to complete the hiring process. This company has no readily available personnel to assist you when you require immediate assistance. They simply direct you by text to attend an upcoming Uber meeting in some city if you have questions. They also collect and maintain personal driving records, personal identifiable information and documents of individuals who were unable to meet their requirements. Such information should be purged from their systems, not kept on file." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 612 }

{ "text": "I have been recently using uber cab in Prahalad nagar Ahmadabad. i have received bill amount through massage from uber cab service. The actual billing amount is Rs.49. but drivers did not agree to this amount is ok. he is taken Rs.104 from me. also driver was very rude and tourchable . i don't book uber taxi service in my entire life._x000D_So look into this and short out this issue on urgent basis." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 402 }

{ "text": "We use one credit card for Uber. We do not use this credit card for any other transactions. Our credit card was hacked last night. Thanks Uber for your outstanding anti-credit card theft program! Not!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 202 }

{ "text": "Why is it so hard for you to understand that if I am trying to retrieve Uber cab, with the same email just a different phone number that it is me? If you say it is for security and you don't recognize the phone number, then your security system is **. Because therefore if it was any good, your security system would link my original number to my new number which is under the same account and recognize that it is me. So stop rejecting my new number. What do you think I want everyone calling me on my private or personal number. Do not respond to this until you have fixed your problems. Or IT will only tell \"you people\" TO SHUT THE ** UP. And now I just tried to send this and you would not let me go past too. Why would I put any amount of stars when you serviced me zero amount of stars." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 793 }

{ "text": "In NYC so a" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 11 }

{ "text": "Never seen before, the driver don't come for pick up and charged me 5 pound cancellation fee , I called for an other driver , the estate charge was 17 pound maximum, the driver confirm that it will be around 14 pound , they charged me 21 pound ._x000D_I been charged for the same distance 16 pound to 17 pound with golden line . I tried to call them their's no number for those people. This company is really rubbish . I will never use it again. _x000D_AVOID IT ." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 465 }

{ "text": "I was heading for a party, so I thought I would give Uber a try, I heard about people riding in fancy cars. I was surprised to see a black Tesla up my front door. I hopped in, and waddled out in-style at the party." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 214 }

{ "text": "I was at the airport and figured I would try Uber ..first guy ..we went around in circles _x000D_Trying to navigate the map.. I don't_x000D_Know where I am at the airport they say you can contact the driver or text I couldn't_x000D_Second driver same thing ..you would think one of them would call me they could see I was still standing lost ..never ever again at least real cab drivers call you and let you know where to go and where they can meet you.. I hope they do not charge_x000D_Me doe those two cancelations that would be the icing on the cake.. Uber you suck_x000D_Bigtime" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 582 }

{ "text": "The Uber driver broke my luggage when he loaded and unloaded it into the trunk. I was trying to put the handle down to separate the luggage and he said he had a better way not separating them. When he took it out at the drop off he handed me a piece that broke and said casually “this came off.” The arena to engage the pull up handle release was broken." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 358 }

{ "text": "I have used it regularly especially in Europe. Found it to be quick and efficient at a fair price. Have only had one issue where language was a major issue and we were put out a mile from our destination." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 204 }

{ "text": "My vehicle inspection ran out. Uber gave me no notice. I went and got it inspected and sent in the inspection papers to Uber. They emailed me back and said \"it was the wrong form. You have to get Uber forms to fill out.\" But I could not respond back to that email to find out how to get those. I tried for days to get in touch with Uber about the form they have that you need but you CANNOT get in touch with anyone in any way. They just reply from generalized questions on their website." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 488 }

{ "text": "We ordered an Uber Select ride home from the airport (this was not the first time we rode Uber Select). While waiting for the ride, which was 7 minutes away when we ordered it, the driver cancelled for some reason. We had to reorder the ride. And we got the same driver, who did come a few minutes later. The ride home was no problem, but we got a cancellation fee of $10 that showed up on our credit card transactions. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 420 }

{ "text": "I had a Uber driver pick me up at a restaurant in Chicago and requested a ride to hotel, only 2 miles away. Since I was a tourist I had no idea how to get to my hotel and neither did my driver. He didn't know English or how to use MapQuest. He drove around for 20 minutes in a circle. I had to get on my iPhone and give him the instructions to get to Chicago O'hare Sheraton. And since he got lost, I got charged $30!!! On paper, Uber sounds like a good idea, but in reality it doesn't work. The drivers are not trained well, their cars are dirty, they are just jumping from fare to fare without any regard to the customers. Uber is a hot mess." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 644 }

{ "text": "I received an email receipt for a Uber ride I never took. I had signed up for Uber 4 months ago but have never used it. Although the charge was only $7 I told Uber my account had been hacked. Instead of investigating they told me it was a legitimate charge and even if my bank refunded the charge I would still owe Uber the $7." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 327 }

{ "text": "I had my rating at 4.8 with 2500 plus rides and no complaints from Uber for 5 months. I uploaded this video which is on this page created by somebody else. Within few days I received an email from Uber and they wanted to talk over the phone... To my surprise because they never have live person that you can talk. Told the guy that they need to provide me with a lawyer and that they must pay for high tech cameras so I can protect myself while driving for Uber. They said that they will not do anything and following day they shut down my access and couple months later they discontinued my partnership for violating company policy. To this day I don't know what I did and they refused to provide AAPD with all the records... Stating that none can be found." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 758 }

{ "text": "I was an Uber driver in Raleigh,NC for 2 months a couple months after the launch just to check out what all the hype was about. First and foremost, driving for Uber is like working for about $10/hr(maybe) when you do the math. Uber charges riders in Raleigh $1.20 per mile. They pay their drivers 80percent of that or .96/mile. That is a mathmatical fact.As a driver,when you pick-up a passenger and drive them to their destination, you have to drive back to the hot pick-up area to get another fare.That's a fact. Raleigh is not New York City where you can pick up a rider,drive them across the city, and pick up another fare 5 blocks away. In Raleigh, you pick-up a rider, drive them 10 miles away,and then drive back the same 10 miles to get another fare(typically in downtown or local concerts etc). I did it and I know. I even camped out at the airport for 2 weeks from 7AM-10AM when 35 flights typically come in from big Uber markets. Very few calls to drive and I positioned myself so that I would be the first to be called because of an area I know about very close to the terminals. Back to the nasty math that Uber hates to talk about.Your .96/mile is now half that or .48/mile,because you have to drive back to pick-up another passenger. Gas in an efficient car is .15/per mile that you drive. Bro, now you are down to making .33/mile. Hardly what I call a good job part-time or otherwise considering you are wearing out your car driving people around. No BS what I have just told you here.Just the facts.1/16/2015 UPDATE!!!! Uber has now dropped their rider fees to .75/mile in Raleigh!! Amazing. Take everything I stated above regarding the money you can make at Uber as a driver and reduce it by over half now. They have added a bogus hourly guarantee(with conditions that are not within your ability to control)and have the gall to state that they are looking out for the drivers. Most drivers are actually losing money driving for Uber now,when they factor in gas and car expenses,nevermind making any money.People....You need to have your heads examined if you continue driving for Uber. Regards." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 2113 }

{ "text": "I took Uber for the first time last month. My wife and I were at the Tokyo Airport and had many bags. We would have had to wait a few hours for a base bus on standby. The vehicle was large and extremely comfortable. We got home before the standby bus departed airport. The cost was a bit high at $500 but was for a two hour commute." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 332 }

{ "text": "First time using this company and last one. Uber has a glitch in the system and the driver was directed to another address. I called him and he refused to come to my pick up location and Uber charged me $5 fee for canceling. I ordered the same service for a second time. The same driver and the same issue. He was sent to another place. I had to walk one block. Upon arrival he showed me Uber sending him to a place that I did not request." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 439 }

{ "text": "I called and set up my Uber ride. As I was waiting for him, I saw that he was making wrong turns and driving away from me. I called his contact number and received a message from his phone that he was not receiving calls at this time, so I texted him that he was going the wrong way, he did not respond. I then saw that he was just sitting, not moving anymore. I texted him again and he still did not respond. After a while I cancelled the ride and re-order a new ride, who got to me in 3 minutes." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 497 }

{ "text": "Uber is kind of like magic. You punch a few buttons on the app on your phone, and you watch as a black car appears out of nowhere at your doorstep. It's so much better than calling a taxi it's ridiculous. It does come at a price though--the black car service I've found to be about 20-25% more than a taxi, and the Uber taxi service was maybe 10-15% more. But honestly, it's kind of worth it. It's so painless...if only every service was like this." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 448 }

{ "text": "I was late for my work and appointment because driver's cancelled it for no reason, my place is easy to find so I wondered why they kept cancelling my trip. I had cancelled many times...it's not funny anymore \" Uber\" . I am almost done with you \"uber\". This company Sucks! I've been nice to all your drivers even if sometimes some of the uber driver's stinks I was still polite towards him. Now I download Lyft and will try it. Thank-you Uber!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 445 }

{ "text": "I have advised many people NOT to use it to save their time and money. They charged me for a service they have not offered twice and I lost about £10.00 (about £5.00 each time).I ordered a taxi and the taxi driver did not come and they still charged me. They did that again shortly afterwards.Never download this damned Uber App!! Their Refund Claim is a joke. It was very time consuming e-mailing them back and forth with a ZERO- result. They literally STOLE my money. What a shame that all this comes from a taxi company that lies about their customer service. Please listen to this golden piece of advice: NEVER use this taxi company!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 637 }

{ "text": "Today I booked a ride from I.D.A pharmacy. Driver was waiting in a different lane. When I finally found the car and sat in the car. Driver started arguing with me. He said that he is canceling the ride and I need to book another car. If I got get out of the car he will call the cops. He forced us to come out of the car. He came out of the car and was standing at the door until we came out of the car. How can someone cancel the ride and threaten us like this. Drivers get paid because of customers and this is how drivers behave. This was the worst experience as I was waiting 10 mins and he canceled the ride. Driver's name was Sherif and his cab number was ** Ford Focus. Trip was canceled on 20th oct 2018 at 1.28pm." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 722 }

{ "text": "I was in L.A. and a friend had the Uber account and software on her phone so she put-in the requests. I used Uber twice (maybe three times) in L.A... They were fairly short rides that went very, very well. The drivers were very friendly and the cars they were driving were newish and clean." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 290 }

{ "text": "\"Taxis\" that never come and charge you anyways from nonprofessionals that ask you to just move their wet groceries when they do come. Customer service is basically non existent. But it was cheaper than calling a real cab but not by much." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 237 }

{ "text": "This is my personal experience on 20th March, 2016 with Uber cab service. At 10.30 PM I was being threatened by a driver and I was trying to reach someone from UBER. Now see this, nowhere in the internet I could find any customer care number. I raised multiple complaints in 10-15 mins on UBER app. Until now (even after 20 hours) I did not get any response or call from them. Thus, there is not credibility or authenticity." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 424 }

{ "text": "Arrived at port Columbus Ohio few days ago and did not have a ride. For the first time, I downloaded Uber app. to get a short ride home. Prior to my arrival, I was in Chicago and checked their fair prices and it seemed inexpensive. Once I arrived in Columbus, I requested a ride which was higher by $9.25 So I thought maybe it was after hours and that would be ok. The driver arrived early and would not wait for me to get out of the airport so he took off because I was not outside immediately. I was not happy so I got on the Uber app again and requested a new ride. This time the fair was twice the original amount. I was totally upset. But who can I call. The drive informed me that they only pay him $1 per mile regardless of how much Uber charges the customers. I felt sorry for him and told him that I personally would not use Uber again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 846 }

{ "text": "I booked my Uber cab from Cantonment railway station to Bengaluru airport. After my ride gets started, my driver received a call from other customer for pickup. Suddenly my driver asked me to get down and book for a another cab. I ignored him and asked for the reason. Then I come to know that he is working for both OLA and UBER. The 2nd customer is from OLA request. I confirmed this from OTP option asked before started ride. Then I requested the customer to drop me first as I am already delay to my flight. Finally the driver not dropped me in the actual destination... hence I missed my flight... At last my important official meeting got canceled because of me. I am demanding from UBER at least to refund my missed flight charge 3500/-. I am not getting proper response... Feeling very bad about this... Need justice else will go to any extend to get back my loss." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 872 }

{ "text": "If they call you and find out that surge price, they are just not show up and make you wait._x000D_Rider that call from Newport Beach, rude, drunk, harmful personality, EXPECT you are the woman driver, they will tell you GO BACK TO YOUR COUNTRY , YOU ARE IDIOT. When you telling them to call another driver be issue of he so drunk, not put address in the app._x000D_Uber is stay on customer side when you report about real time situation about harmful rider, customer support just say, NOT serious and not harmful._x000D_Uber customer bad is super tarible, Lyft is a lot better._x000D_Uber back up rider, lyft back up driver._x000D_Uber can not tip driver, lyft can, if you appreciate driver._x000D_My score on lyft is higher than uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 736 }

{ "text": "After \"days\" of waiting for that online password reset email link to show up in my email box, I email support@uber.com more than 10 times of back and forward. Here is the summary of their staged response. Stage 1. I must press the wrong button after taking a ride to provide them a feedback about the services. Did I? I just need to access online to book a ride!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 362 }

{ "text": "Supposedly Uber is meant to be cashless per their response below, unless you got my driver \"**\", The ride from Boca TOOJAY's Deli on Glades Rd to WPB started with a stop at a gas station where the driver complained the cost to pay cash vs credit card was $.25 more per gallon... The ride then went well until we arrived in WPB where the drive said \"I\" do not that credit cards when I offered him my card. This was fine, as I always carry cash. I asked how much, he said like, like $42 to which I said fine. I handed the driver $60 and asked for $10 back. He said he did not have a $10 and offered me a few ones...." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 614 }

{ "text": "I used Uber for the first time on Saturday morning - 24.09.16. After my friend booked me a taxi via her phone. I had never heard of the company before, as I don't use many taxis. I wasn't aware at the time of booking - payment is taken. The taxi driver asked how much I had been quoted online as I was leaving Didsbury, Manchester to Prestwich. The taxi meter was set at £3.75 and he stated the journey was approx 20 miles. I felt confused at the time as the driver appeared to be questioning how I was going to pay. I informed him I didn't have money and therefore he would have to stop at an atm. He took me the longest way home and I was charged nearly £54 for the journey!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 678 }

{ "text": "I love Uber, but this a problem they need to fix. While on my way home, a very young impatient driver veered into another lane of freeway traffic to avoid a delay caused by an accident. I had a closed bottle of coke in my hand. It fizzed very little and some got on me. Not enough for me to panic about. We ended up having to take a very long route back to my house due to her impatience. Being a nice person I didn't say anything. When I got out I checked the back seat which was stained and filthy, to make sure I didn't leave anything behind. No coke spill, nothing. We exchanged pleasantry. Nothing, \"oh you ruined my car!\" Nothing. Charged $90 clean up fee... I will dispute this at my bank, at Uber. I don't think it is the company, but drivers who need to know that some people will make their lives miserable if they are very dishonest." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 844 }

{ "text": "I was ripped off for $150 for cleaning fee. After a night out, I call uber and got a ride home. I got in the front seat and got home within 12 minutes. The ride is about $7. I got a receipt for about $7. I have no idea the driver file a charge of $150 for cleaning until I look in my credit card bill. I never received the receipt for the $150 until I complain to uber. Apparently, my driver file a cleaning fee to my ride with pictures of the middle back seat being wet and a little mess. I was sitting in the front seat. And if I don't get an alert that the charge was going to tag on, where is the avenue where I can contest this charge. The mess could have been made by the previous rider or the driver lied and file s false report. But if I don;'t get the alert right away, there is no way for me to contest this. That's why this is a scam. I will suggest all rider to take pictures of the interior of the car before leaving the car. Just to be safe so that you don't get rape by Uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 990 }

{ "text": "Driver was prompt and friendly. Found out drivers rate passengers (they can alert other drivers of potentially be or aggressive riders) and passengers can rate the drivers which becomes company knowledge." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 204 }

{ "text": "Nothing good about uber_x000D_Use ARRO app instead_x000D_download ARRO on your phone_x000D_much better then uber _x000D_no surge pricing ever" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 155 }

{ "text": "I\"m new to Uber 2 weeks. It's bad. Bad app, bad gps, bad pay. $9.00 and hour before taxes, gas, insurance, fuel, ware and tare on your car. The fact that the owner is a multimillionaire and he pays drivers $2.18 to drive across the city is just another capitalist. You'll spend most of your time driving around the block looking for someone who is 1/4 mile away. Shame on uber. #Bernie" }

[ { "label": "2", "score": 1 } ]

{ "text_length": 393 }

{ "text": "This is my second day with Uber as a driver. Already have issues... went to cash out my earnings of $138 and received a message that I don't have access. Call and was told you have to wait 1 week to receive earnings. Asked to speak with a Supervisor and was informed there is no such individual available because they don't have one. After insisting on either a supervisor or a team lead the customer representative still insisted there was no such person. Then after standing my ground remarkably he has a supervisor." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 518 }

{ "text": "Like any business, Uber is all about the money and despite that fact they fail to invest in their technology. My driver drove right past me while I'm waving my arms and kept going. She continued to drive around for 15 minutes instead of going around the block. As a result I missed my bus home for the holidays because she also drove lost and ignored the route that she was supposed to take and it kept rerouting her. Uber's response? Should have canceled when she drove past. Excuse me? Cancel and gets charge her driving and Uber's GPS? I fought back and they said policies and things aren't changing and I don't have to ride with them. Yeah you are right, I don't. Thank you, next." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 684 }

{ "text": "I used Uber during my stay in Las Vegas, Nevada and it was a good experience. I was taken directly to my destination and arrived right on time and Uber driver was a very friendly lady and I really enjoyed laughing and talking with her during the trip." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 251 }

{ "text": "I've been driving off and on with the company since 2016. Since I have been driving in a new place, I noticed Uber is taking more than 50% of the fare. A passenger paid $7.52. Uber took $4.52 and just gave me $3. I have driven for 13 hours and not even paid $100. Majority (99.9%) of my fares never hit $7. Where I was making over a $200 a day, now it's $60, $70 maybe $90. And don't forget to tack on a full tank of gas which is over $30 for my car. And the maintenance upkeep that I accrue more quickly because of rideshare. I will never drive nor think about riding for or with them again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 592 }

{ "text": "I have comment about the rating system its not fare and its not based on fixed points and work is not stable with uber" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 118 }

{ "text": "Warning uber is a scam and there is no customer service and there drivers are drunks and drug addicts and sexual harassment" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 123 }

{ "text": "My wife and daughter spent a couple of days in Belfast. They decided to use Uber on the 1st day. Hotel Etap to Primark, journey is roughly 1 mile and had the cheek to charge them £14. This is someone taking advantage of 2 women on a break. It took them 10 minutes to walk back to the hotel. Didn't even want to leave the 1 star but you can't give them zero. This behaviour is disgusting." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 388 }

{ "text": "Thanks so much to Uber, who cancelled my ride, charged me for it, admitted I was wrongfully charged, and yet still kept the money for themselves as an \"Uber credit.\" Why not just stick your crooked hands in my wallet? Going into someone's bank account and giving yourself their money without reason is robbery. Cab companies can't do that. Now stop e-mailing me with your desperate pleas for me to reach out to Congress, because obviously thieves don't make for a safe ride home." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 479 }

{ "text": "I had damage to my vehicle due to a Uber driver my upstairs neighbor used. The trim from the rear wheel well was broke off. The driver didn't leave a note. He kept calling my neighbor. Now he will not answer his phone. Can't get a number for Uber to locate the driver." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 268 }

{ "text": "Poor driving and texting / address look up while driving and getting into accidents with no care for others" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 107 }

{ "text": "Wish I could give less than a one star review._x000D_It is so hard to deal with this company. No one to talk to so as to confirm that the reservation. The most difficult company to deal with for a ride. _x000D_I will never call them again.Joe" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 245 }

{ "text": "I HATE Uber because the estimated prices they gave me for a particular trip can be doubled. For instance, I took an Uber cab for trip that cost $100. On the way back, I took an Uber taxi and they charged me $205 for the SAME address!!! Really??! And here's the kicker... they give you the final price AFTER the trip is completed. So you have no control over your money. I deactivated my account immediately." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 407 }

{ "text": "I have only used Uber. 90% of the times, service has been excellent, car are clean and drivers are friendly and pleasant-mannered. Other times car are dirty and drivers are smelly. Next time will try Lyft." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 205 }

{ "text": "Spent way too much time today setting up our Uber for Business account since several folks from our company are going to be traveling. Sounded like a great concept but after getting everything set up I was informed that they needed three days to process our account. Nowhere was there a mention of that and we've used Uber individually for a long time. So, tried to get some help and they just weren't too concerned or interested in trying to resolve the issue. So account is deactivated and we use another provider who seems to care a lot more about customer service. Just a warning..." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 586 }

{ "text": "Tried driving for them going on two weeks still waiting on the decal I ordered twice. By time it comes I won't be trying to drive for them. Guess it's better then a two week wait from lyft on a background check. Not worth it. Y time you get everything it's the same as waiting 2-3 weeks at a new job for a paycheck." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 317 }

{ "text": "I was transported by Uber a few times by the VA. Sometimes they were on time, sometimes not. I only had one bad experience with them, and was a rude driver. He didn't seem to want to take me at all. I'm sure the VA paid good money to transport me, but he was just real unfriendly." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 280 }

{ "text": "They don't care about safety. I was a driver for Uber and they all time send me 6 or 7 people and my car only 4 people. When you tell the company this not good for the car and not safe they say cancel the trip. When you cancel the trip they get mad at the driver." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 263 }

{ "text": "I was recently in Seattle for a fun trip. Used Uber several times without a problem. But then all of a sudden they charged me $250 out of nowhere to which they never did respond. But thank God my bank denied that fee. Then I asked for a ride, they cancelled on me, yet said I was not at the location I requested, then charged me $5 for a cancelled ride, NOT!!! And trying to contact customer service is a joke, to say the least. I have not used Lyft yet but will now be checking that out. Uber is a big rip off be careful out there!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 534 }

{ "text": "Get $50 in ride credits from Lyft for those that need to get to voting stations in any city. No excuse not to be able to get to voting stations. https://www.lyft.com/invited/1WORLD" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 180 }

{ "text": "Uber is not good for the country because they are taking off the marker traditional taxis which we need in the London. We are better off without uber and use our black taxis like we use." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 187 }

{ "text": "First and foremost, in India there is no customer care service from UBER. There is just a help tab through which we can raise a complaint and that will be solved after 24hrs (taking their sweet time to respond)._x000D_If a customer is in a deep trouble there is nobody to help. That pathetic \"HELP\" doesn't help actually._x000D_There were multiple issues I have faced with UBER. But, today it was disgusting. I got ill because of the $#*!ty freshener used in the cab. Apart from that driver had stopped the car in the middle, ended the trip and told me to get down at the unknown place because I was ill. And I was helpless because UBER has only \"HELP\" tab which doesn't work at all at the time of need. He denied to take me to the destination as he had some other work. when I insisted him he told I'll take you to the X place (where he had some work) and then I'll drop you to the destination. He forced me get down. I had to taxi from that place to my destination (Thanks to God I found a taxi over there), by the way I was charged for this trip which was equivalent to trip charge. Who is going to help in this._x000D_This is not the end yet. As the driver had ended the trip I was wrongly charged (more than what it is at time of booking) whose fault it was?? Driver was rude & abusive - UBER has \"HELP\" tab for your security._x000D_I have raised many requests on UBER \"HELP\" till now no help._x000D_One more important thing \"TIME\", nobody cares. Because of abrupt ending of the trip I reached my destination very late. Who is responsible??_x000D_This is not the first time I was wrongly charged, it has become usual._x000D_IRRITATED, PATHETIC, DISGUSTING" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1660 }

{ "text": "Uber charged my credit card account for 220 rides in 3 days which are all incorrect, as I did not use Uber during those days. The rides were charged from the USA and The Netherlands, altogether for an amount of approximately USD 7000, - During these days, December 23 to 25, I was in a country where Uber is not active, as Uber services are illegal in that country. I reported this matter to Uber, but they will not cooperate." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 426 }

{ "text": "I request a UBER on Nov 27, 2017 to pick up at Altamonte Mall to the Harbour at Lake Howell, the app said 3 mins but the driver never called until after 15 mins. We told the driver we are at David's Bridal beside Shoe Carnival standing, we stood at the front beside David's Bridal for over 20 mins never see the driver pull up. We got a call telling us he thought we were out on the road and he is leaving. My card was charged 6$. I have tried several times to contact Uber for a refund and no response. I would love every cent back. I am not going to pay for a lazy driver who want to collect under false pretense. The driver name is Linson, drives Hyundai Accent **. Need my money back." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 688 }

{ "text": "Their system of Uber Cash cash to not allow partial payment for rides is atrocious. This is simply a way for them to keep our cash and use it for their own interest bearing bank account. Nothing Against the drivers, but the company tactics are." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 244 }

{ "text": "ON 7/30/17 I was in Oregon alone on a trip at the University needing a ride to PDX to get home to CA. I chose Uber over Lyft because they had a driver available and the time of arrival worked for me, I was to arrive at 5:11 to the airport PDX which would have been plenty of time. But with him getting lost to me looking for gas. And me having to use the app to guide him to my pick up locations I ended up being 45minutes late which therefore made me miss my plane. I'm sorry. This is unacceptable from Uber, feeling helpless at the time and that was not what I was quoted. My time that you gave me was to ARRIVE at 5:11 to PDX that gave me 1:35 min to catch my flight I WAS 45 minutes late!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 692 }

{ "text": "Well for starters!! I totally disagree with this star system they utilize, it is insane!! Getting to the point, of my dissatisfaction, after going through all that one has to do in order to become a driver for this Uber mess, number 1 - I don't agree with this off the wall system they call the STAR system, it's insane you work your butt off, but and your steadily being badgered by these ignorant Agents threatening to shut you down... For what I'd been subject to while driving for this ludacris company, for whoever these idiots are that intercept these Emails, from, some of these crazy riders!! It gets totally nerve wrecking!! Put up with this nonsense!!! " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 663 }

{ "text": "I'm a Uber Driver. I got a request on my app, I picked my passenger from Brooklyn, NY to Union City NJ and I paid the tolls. After I dropped off the passenger to the same address I have on my app I received a message from Uber that my fare been adjusted to $ 0.00 because it was a wrong rider (by the way it was same name, pick up & drop off location). What should I do next time? Take a copy of the rider ID. EVEN THE TOLLS I PAID FROM MY POCKET. IS THAT FAIR?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 461 }

{ "text": "Our first trip on Uber (New York) was satisfactory. The driver was prompt and price was reasonable. The second trip resulted in two $5 overcharges after THEY cancelled our ride twice. Reading these reviews shows that overcharging is a common practice for Uber. We found both drivers to be pleasant and capable, and this review is not directed toward them. We will not use Uber again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 383 }

{ "text": "The driver took ages to approach the location, didn't show up, cancelled my trip.. and then Uber charged me a cancellation fee. They wouldn't refund the wrongly charged cancellation fee back to my credit card. They rather hold it ransom instead, on my \"Uber account\", as if I was expected to use their miserable service ever again. They are a bunch of unethical morons." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 369 }

{ "text": "My 18 yr old daughter a college student was charged $250 for a ride that cost $45 on the way there. It was her first time using UBER and was not informed of the surcharge which they said was 2.8X but by my math 5X+ her cost their. There should be laws to prevent such gouging - SHAME ON YOU>" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 291 }

{ "text": "I ordered an Uber around 1130pm on July 20, 2018 for a 4.6 mile drive that would normally take 10 minutes. The regular car said it would cost almost $17 and the rideshare option was between $11-12. I opted for the cheaper option to save some money. The app told me the driver would arrive in 5 minutes, I waited in excess of that for the driver, fine. I get in the vehicle and settle in to look at my phone to see the fare jumped to $14.06. I agreed to one fare and Uber charged me over the agreed upon fare. Not to mention the driver drove so slow as if he was waiting for another pickup along route. I arrived to my destination much later than expected. He would stop at stop signs and wait half a minute before moving, it was past midnight at this point and there was nobody on the road. He also drove a route that was slightly longer than another. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 852 }

{ "text": "The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to \"Skip this Step\" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 872 }

{ "text": "I live in Jersey City New Jersey. Been taking Uber for about 2 years to work and from work in Hoboken. I thought the prices were really reasonable but the last month or two the prices are going through the roof even for pool. This is terrible when you do this to working people. Looks like I will be taking buses and trains again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 330 }

{ "text": "My mom who is 62 and handicap requested an Uber carseat for her and my 20 month daughter on 7th Ave. Kmart on 34th St. in NYC today. They sent a shared Uber. Then the driver said he would meet them at Grand Central Station which is at least 5 Avenues away or pick her up in front of a hotel. He never arrived and charged for a trip that neither my mom or child was in the car! You can see in the email images that there is no way in hell that short of a trip could have been $18! My mom called Dial 7 and they took her and the baby home. This is outright fraud." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 561 }

{ "text": "Used Uber for the first time in Seattle, found it confusing And there is no such thing as Uber customer service. No email, can't find the phone number and if you go on the app you have to search forever. Finally found something related to Uber cash. Wrote but whoever responded never answered my questions after sending it 3 times. . Had a problem with the promotional code. Deleted the app. Don't plan to use Uber again." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 421 }

{ "text": "I send for an Uber service and they gave me a price. After arrival, I ended up paying $25.00 more. This is the first time it has happen. I will never ride Uber again. People should know the final amount before accepting the service." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 232 }

{ "text": "So generally, I prefer Lyft over Uber mainly because over time it became apparent to me that Lyft has a better attitude towards its customers than Uber. And my suspicion was confirmed a few months ago when the story broke about sexual harassment claims at Uber and how they were handled. Until now though, I had never really experienced first-hand the callous nature of Uber's leadership. Here is my story:" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 406 }

{ "text": "Filed with the police. (This company needs to check and make sure there employees are legit) _x000D_I was using Uber for the first time and I thought I was in an Uber vehicle. (They had an uber sign in the window)_x000D_The driver told me I could only use cash and he gave me a receipt from northside executive LLC _x000D_$225 to go from The airport to a hotel 11 miles away. _x000D_Be careful" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 394 }

{ "text": "I ordered a car at Miami Internation Airport. Got notification text that driver was on the way. After waiting a little bit, I received a text that driver cancelled pickup and I should order a new uber. This has happened more than once at MIA. Has anybody else had this experience?_x000D_NO MORE UBER FOR ME!!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 312 }

{ "text": "Used Uber while in Boston MA. Driver was excellent and knew his way around during peak driving time after work. We used Uber 3 times and always got to our destination on time." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 175 }

{ "text": "I ordered Uber in Seattle on 6/17. I was getting off a cruise ship and needed to go into the city. I contacted the driver that never arrived. I then contacted another driver who wanted me to walk 3/4 of a mile to a Subway. My last encounter was a driver who wanted to charge me $45 for a short ride." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 299 }

{ "text": "I am a new driver with Uber and had the rug pulled out from me today. Out of the blue with no warning I was deactivated for not having a vehicle inspection. I fulfilled all requirements 27 days ago and nothing was ever communicated to me this was required. After spending 4 hours on the phone with “support “ I spoke with 3 customer service representatives and 1 manager. Only 1 representative spoke intelligible English. I got conflicting information from their “support team” and caught them in several lies. If you are considering rideshare with this company you will make more money at a minimum wage job and less hassles." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 634 }

{ "text": "24 charges to my card by Uber technologies, none of them on my Uber account, no \"ghost rides\", but $1,200 of bogus charges to Uber. USAA notified me, cancelled card." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 166 }

{ "text": "I had an extremely terrible experience with Uber Drive today.. (9/27/15 9:30 PM PST) I was picked up by a WRONG Uber. I showed him the Driver Info and Name and he said it is correct and I am his ride. After driving a mile, he asked me to leave as I was not his ride as it showed up on his phone! I had lost power from my cell phone at that time! I tried to explain the situation but did not understand English at all. I requested him to drop me off at nearby safe place, he declined. I offered him to pay full price to drop me off at my home, he declined." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 555 }

{ "text": "I just signed up to Uber and cannot use the app. I have downloaded it 3 times, it still does not work, so what do I do now? I want to use it in 2 days and also in London next year. The reviews I have read so far seem daunting, have I done the right thing?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 255 }

{ "text": "I booked cab at 11 pm but the cab not at all moving towards my pickup location. I called driver so many times, but he was unable to pickup the call. Still I waited for 20 mins after I cancelled the ride. For this I need to bear cancellation fee. This is happened for so many times. My issue is not with fee and all. It's all about night time waiting for a ride after so many hours of journey." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 392 }

{ "text": "In my opinion, Uber does not live up to the ethical standards they claim to have and does not respect their customers. I will avoid Uber to the best of my ability going forward and have moved to using Lyft which is much better. Here's my experience: I left very nice expensive speakers on the back seat of his Uber and sent an email to Uber later that day which said I should contact the driver." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 395 }

{ "text": "This is the worst company I ever had to deal with. They give you one price and charge your card another. BEWARE OF THIS COMPANY, TAKE A TAXI..." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 143 }

{ "text": "Today, right now as I'm writing this, for the second day, I have been waiting for a ride since 1 pm. It is now 6:02. Drivers have literally been driving right past me for hours. Yesterday I thought I would be stranded at worst when no Uber driver would pick me up. I will not EVER use Uber again. Lyft IT IS!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 310 }

{ "text": "I'm going to share a story about why I will never use Uber again. A month ago, my Uber account was hacked. In fact, AMEX confirmed to me that they had SEVERAL people calling in to say their Uber accounts had been hacked that week. Nothing on the media - strange? Within a 4 day window, 118 rides were charged to my credit card in USD - each totaling over $120+ CAD... Resulting in $8,200 of wrongful charges to my AMEX (thankfully I have fraud protection on my CC, so it was on Uber's end to stop the charges). Even though I alerted Uber immediately when it happened, it took them 4 DAYS to STOP the charges from being incurred/charged to my card." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 647 }

{ "text": "No one cares at UBER, No one cares at LYFT I wish I could get someone to tell me how to set up an account" }

[ { "label": "2", "score": 1 } ]

{ "text_length": 105 }

{ "text": "Although it may be a perception it seems safer. Most of the drivers I have met seem like nice likable people. Cars are much cleaner, not like cabs in Chicago." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 158 }