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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,621,173,811,736,600 | negative | 1 | Lost Luggage | 1 | American | null | CarlosMourino | null | 0 | @AmericanAir After 3 days NO BAGs amazing the way that you neglect customers | null | 2015-02-22 14:14:05 -0800 | null | null |
569,620,850,820,956,160 | negative | 1 | Late Flight | 1 | American | null | 5amantha_marie | null | 0 | @AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. | null | 2015-02-22 14:12:48 -0800 | null | Amsterdam |
569,620,782,566,875,140 | negative | 1 | Flight Booking Problems | 0.6828 | American | null | farfalla818 | null | 0 | @AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help | null | 2015-02-22 14:12:32 -0800 | Plano, Texas | null |
569,620,643,810,926,600 | neutral | 1 | null | null | American | null | chadkirchner | null | 0 | @AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email? | [0.0, 0.0] | 2015-02-22 14:11:59 -0800 | Tiffin, Ohio | Eastern Time (US & Canada) |
569,620,597,543,739,400 | negative | 1 | Can't Tell | 0.6444 | American | null | Kaywillsmith | null | 0 | @AmericanAir pls help. This is seriously beyond ridiculous. | null | 2015-02-22 14:11:48 -0800 | The City of Big Shoulders | Central Time (US & Canada) |
569,620,512,139,145,200 | negative | 0.7042 | Customer Service Issue | 0.7042 | American | null | SentieriMelinda | null | 0 | @AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help | null | 2015-02-22 14:11:27 -0800 | null | null |
569,620,494,724,366,340 | negative | 0.6404 | Customer Service Issue | 0.3311 | American | null | KristinaMeyer7 | null | 0 | @AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning! | null | 2015-02-22 14:11:23 -0800 | null | Eastern Time (US & Canada) |
569,620,452,043,317,250 | negative | 1 | Customer Service Issue | 1 | American | null | Kaywillsmith | null | 0 | @AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window. | null | 2015-02-22 14:11:13 -0800 | The City of Big Shoulders | Central Time (US & Canada) |
569,620,440,613,826,560 | negative | 1 | Bad Flight | 0.3576 | American | null | MatthewJMedlin | null | 0 | @AmericanAir
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj | null | 2015-02-22 14:11:10 -0800 | Rossford, Ohio | Atlantic Time (Canada) |
569,620,433,869,217,800 | negative | 0.6858 | Customer Service Issue | 0.3521 | American | null | kathyjazztx | null | 0 | @AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.. | null | 2015-02-22 14:11:09 -0800 | null | null |
569,620,202,045,841,400 | negative | 1 | Flight Booking Problems | 0.6775 | American | null | SentieriMelinda | null | 0 | @AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!! | null | 2015-02-22 14:10:13 -0800 | null | null |
569,620,169,971,998,700 | negative | 0.6808 | Customer Service Issue | 0.3449 | American | null | Bardi_toto | null | 0 | @AmericanAir flight to dca I need to change asap help can't get through | null | 2015-02-22 14:10:06 -0800 | Hawaii/Dallas/Tucson/LA | Pacific Time (US & Canada) |
569,620,123,096,494,100 | negative | 1 | Cancelled Flight | 1 | American | null | TemlyLouise | null | 0 | @AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? | null | 2015-02-22 14:09:55 -0800 | null | Quito |
569,620,017,840,398,340 | negative | 1 | Cancelled Flight | 0.6529 | American | null | CantankerousCMF | null | 0 | @AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control | null | 2015-02-22 14:09:29 -0800 | North of 146th | Indiana (East) |
569,619,752,399,667,200 | neutral | 0.3367 | null | 0 | American | null | natnicc | null | 0 | @AmericanAir flight 1041 is the first flight. | null | 2015-02-22 14:08:26 -0800 | null | null |
569,619,330,012,463,100 | positive | 1 | null | null | American | null | TravelWineSport | null | 0 | @AmericanAir Always love opening the upgrade email. | null | 2015-02-22 14:06:45 -0800 | Trying to go everywhere! | null |
569,619,246,520,479,740 | negative | 1 | Customer Service Issue | 0.7091 | American | null | KaelaMari | null | 0 | @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago | null | 2015-02-22 14:06:26 -0800 | Corona Del Mar | Pacific Time (US & Canada) |
569,618,972,535,959,550 | negative | 1 | Customer Service Issue | 1 | American | null | MarkPerlowitz | null | 0 | @AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours | [15.1659317, 120.5830548] | 2015-02-22 14:05:20 -0800 | null | null |
569,618,884,577,218,560 | negative | 1 | Late Flight | 1 | American | null | mattadams_ | null | 0 | @AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! | null | 2015-02-22 14:04:59 -0800 | ÜT: 29.717516,-95.505488 | Central Time (US & Canada) |
569,618,659,917,893,600 | negative | 1 | Late Flight | 0.6713 | American | null | nicoeats | null | 0 | @AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted | null | 2015-02-22 14:04:06 -0800 | Tokyo, Japan | Eastern Time (US & Canada) |
569,618,371,148,443,650 | negative | 1 | Flight Attendant Complaints | 0.6877 | American | null | SarahisJewish | null | 0 | @AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though. | [38.85482856, -77.04128223] | 2015-02-22 14:02:57 -0800 | Los Angeles, CA | Quito |
569,618,327,078,887,400 | negative | 1 | Cancelled Flight | 0.7021 | American | null | marystanforddc | null | 0 | @AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help? | null | 2015-02-22 14:02:46 -0800 | null | Quito |
569,618,210,699,513,860 | negative | 1 | Late Flight | 0.7033 | American | null | MrDisaster | null | 0 | @AmericanAir we're still stucked in the airport. #AADelay #AA919 | null | 2015-02-22 14:02:19 -0800 | São Paulo | Brasilia |
569,618,056,605,016,060 | positive | 1 | null | null | American | null | TrueChief77 | null | 0 | @AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew | null | 2015-02-22 14:01:42 -0800 | 970 Colorado | null |
569,617,894,666,997,760 | negative | 1 | Bad Flight | 0.6526 | American | null | JamieStrong38 | null | 0 | @AmericanAir redirect my flight without telling me, service is abysmal. | null | 2015-02-22 14:01:03 -0800 | null | null |
569,617,887,637,348,350 | negative | 1 | Customer Service Issue | 0.3536 | American | null | Benje0123 | null | 1 | @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! | null | 2015-02-22 14:01:02 -0800 | null | null |
569,617,808,885,096,450 | negative | 1 | Customer Service Issue | 1 | American | null | ejacqui | null | 1 | @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening. | null | 2015-02-22 14:00:43 -0800 | Chicago | Central Time (US & Canada) |
569,617,807,916,322,800 | negative | 1 | Late Flight | 0.6817 | American | null | c_morlando | null | 0 | @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly | null | 2015-02-22 14:00:43 -0800 | null | null |
569,617,089,155,211,260 | neutral | 1 | null | null | American | null | HollyHhirsch | null | 0 | @AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly... | null | 2015-02-22 13:57:51 -0800 | Chicago | null |
569,616,934,225,846,300 | negative | 1 | Flight Booking Problems | 0.6604 | American | null | farfalla818 | null | 0 | @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! | null | 2015-02-22 13:57:14 -0800 | Plano, Texas | null |
569,616,839,761,743,900 | positive | 1 | null | null | American | null | brentblume | null | 0 | @AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃 | null | 2015-02-22 13:56:52 -0800 | Omaha | Central Time (US & Canada) |
569,616,699,604,934,660 | negative | 1 | Customer Service Issue | 0.3474 | American | null | ejacqui | null | 0 | @AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. | null | 2015-02-22 13:56:18 -0800 | Chicago | Central Time (US & Canada) |
569,616,586,178,301,950 | negative | 1 | Customer Service Issue | 0.3718 | American | null | thepin618 | null | 0 | @AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available | null | 2015-02-22 13:55:51 -0800 | null | null |
569,616,573,905,936,400 | negative | 1 | Cancelled Flight | 1 | American | null | _BLeLLeN_ | null | 0 | @AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! | null | 2015-02-22 13:55:48 -0800 | null | Quito |
569,616,554,922,418,200 | negative | 1 | Flight Attendant Complaints | 0.6702 | American | null | ejacqui | null | 0 | @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. | null | 2015-02-22 13:55:44 -0800 | Chicago | Central Time (US & Canada) |
569,616,362,223,628,300 | negative | 1 | Customer Service Issue | 0.692 | American | null | BridleCharlotte | null | 0 | @AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now? | null | 2015-02-22 13:54:58 -0800 | null | null |
569,616,335,488,966,660 | negative | 1 | Customer Service Issue | 1 | American | null | JamieStrong38 | null | 0 | @AmericanAir fcuk you. Shit service. You got no fans. | null | 2015-02-22 13:54:51 -0800 | null | null |
569,616,283,706,077,200 | negative | 0.6582 | Cancelled Flight | 0.6582 | American | null | SilverStim | null | 0 | @AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now? | null | 2015-02-22 13:54:39 -0800 | null | null |
569,616,208,804,380,700 | neutral | 0.7026 | null | 0 | American | null | totestoked | null | 0 | @AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights? | null | 2015-02-22 13:54:21 -0800 | Naperville, IL | Eastern Time (US & Canada) |
569,616,120,866,476,000 | neutral | 0.6801 | null | 0 | American | null | galen_emery | null | 0 | @AmericanAir so how do we get me a person? | null | 2015-02-22 13:54:00 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,616,019,708,182,500 | negative | 1 | Customer Service Issue | 1 | American | null | farfalla818 | null | 0 | @AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!! | null | 2015-02-22 13:53:36 -0800 | Plano, Texas | null |
569,615,983,205,347,300 | neutral | 0.6997 | null | 0 | American | null | KiraMercedes_ | null | 0 | @AmericanAir where do I look for cabin crew vacancies? | null | 2015-02-22 13:53:28 -0800 | null | London |
569,615,855,505,387,500 | negative | 1 | Flight Booking Problems | 0.6961 | American | null | SouljaCoy | null | 0 | @AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here... | null | 2015-02-22 13:52:57 -0800 | Orange County, CA | Pacific Time (US & Canada) |
569,615,540,089,700,350 | neutral | 1 | null | null | American | null | HertzOnMyCouch | null | 0 | @AmericanAir hi how are you | null | 2015-02-22 13:51:42 -0800 | hertz's couch | null |
569,615,514,928,074,750 | negative | 1 | Customer Service Issue | 1 | American | null | morriskmm | null | 0 | @AmericanAir cannot talk to any agents keep getting hung up on crazy | null | 2015-02-22 13:51:36 -0800 | null | null |
569,615,444,300,185,600 | negative | 1 | Cancelled Flight | 1 | American | null | kat_lilfish | null | 0 | @AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville. | null | 2015-02-22 13:51:19 -0800 | null | null |
569,615,410,720,432,100 | negative | 1 | Cancelled Flight | 1 | American | null | mattlurrie | null | 0 | @americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do? | null | 2015-02-22 13:51:11 -0800 | New York City | Eastern Time (US & Canada) |
569,615,290,956,259,300 | negative | 0.6943 | Flight Booking Problems | 0.6943 | American | null | OrryClayborne | null | 0 | @AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated. | [47.24879409, -122.43874458] | 2015-02-22 13:50:42 -0800 | Memphis, TN | Eastern Time (US & Canada) |
569,615,100,006,440,960 | negative | 1 | Customer Service Issue | 1 | American | null | GurpreetSaran | null | 0 | @AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? | null | 2015-02-22 13:49:57 -0800 | San Jose, CA | Central Time (US & Canada) |
569,615,004,489,494,500 | neutral | 0.6535 | null | 0 | American | null | ChristianRicks | null | 0 | @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it... | null | 2015-02-22 13:49:34 -0800 | Durham, NC | Eastern Time (US & Canada) |
569,614,917,826,965,500 | negative | 0.7255 | Can't Tell | 0.3651 | American | null | jenw714 | null | 0 | @AmericanAir @AmericanAir how do you expect to do that? | null | 2015-02-22 13:49:14 -0800 | Atl | Central Time (US & Canada) |
569,614,088,390,578,200 | negative | 1 | Cancelled Flight | 0.6265 | American | null | louiswoof | null | 0 | @AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help? | null | 2015-02-22 13:45:56 -0800 | Tucson, Arizona | null |
569,614,085,807,067,140 | negative | 0.6567 | Lost Luggage | 0.3467 | American | null | macario2 | null | 0 | @AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP | null | 2015-02-22 13:45:55 -0800 | Pocos de Caldas | Brasilia |
569,613,661,045,690,400 | negative | 0.7143 | Can't Tell | 0.7143 | American | null | CandyandPizza | null | 0 | @AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you | null | 2015-02-22 13:44:14 -0800 | New York City | Central Time (US & Canada) |
569,613,611,510,960,100 | neutral | 0.6557 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today. | null | 2015-02-22 13:44:02 -0800 | null | null |
569,613,601,918,492,700 | neutral | 1 | null | null | American | null | CoryStinebrink | null | 0 | @AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow | null | 2015-02-22 13:44:00 -0800 | Madison, WI | Central Time (US & Canada) |
569,613,537,158,373,400 | negative | 0.6973 | Can't Tell | 0.351 | American | null | RussellsWriting | null | 0 | @AmericanAir tried that and can't get through. | null | 2015-02-22 13:43:44 -0800 | Los Angeles | Arizona |
569,613,523,648,532,500 | negative | 1 | Customer Service Issue | 0.3419 | American | null | mirmanwar | null | 0 | @AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! | null | 2015-02-22 13:43:41 -0800 | Jeddah-Karachi X NYC | Quito |
569,613,473,845,542,900 | negative | 1 | Lost Luggage | 1 | American | null | lindseyjerin | null | 0 | @AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted. | null | 2015-02-22 13:43:29 -0800 | Alexandria, VA | Quito |
569,613,265,631,780,860 | negative | 1 | Customer Service Issue | 1 | American | null | ra1der7581 | null | 0 | @AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain | null | 2015-02-22 13:42:40 -0800 | Albuquerque,New Mexico | America/Boise |
569,612,947,833,671,700 | negative | 1 | Bad Flight | 0.3488 | American | null | Meswannjr | null | 0 | @AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. | null | 2015-02-22 13:41:24 -0800 | Plano, TX | Central Time (US & Canada) |
569,612,307,363,266,560 | negative | 1 | Customer Service Issue | 1 | American | null | melmadetoday | null | 0 | @AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason. | null | 2015-02-22 13:38:51 -0800 | In the kitchen | null |
569,612,280,989,495,300 | negative | 1 | Flight Booking Problems | 0.71 | American | null | helloheidib | null | 0 | @AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today | null | 2015-02-22 13:38:45 -0800 | null | null |
569,612,035,585,155,100 | negative | 1 | Lost Luggage | 0.3557 | American | null | macario2 | null | 0 | @AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD | null | 2015-02-22 13:37:46 -0800 | Pocos de Caldas | Brasilia |
569,612,028,492,570,600 | neutral | 1 | null | null | American | null | juliezeier | null | 0 | @AmericanAir 2 hours to be answered on a call? | null | 2015-02-22 13:37:45 -0800 | null | null |
569,611,735,696,580,600 | negative | 1 | Customer Service Issue | 0.3514 | American | null | lmaxwell11 | null | 0 | @AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? | null | 2015-02-22 13:36:35 -0800 | O.K.C. | Central Time (US & Canada) |
569,611,721,054,162,940 | negative | 1 | Customer Service Issue | 0.3664 | American | null | TheLoveBite | null | 0 | @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation | null | 2015-02-22 13:36:31 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,611,581,920,808,960 | negative | 1 | Late Flight | 1 | American | null | macario2 | null | 0 | @AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? | null | 2015-02-22 13:35:58 -0800 | Pocos de Caldas | Brasilia |
569,611,482,234,687,500 | positive | 1 | null | null | American | null | BikashDube | null | 0 | @AmericanAir
Fantastic support by the Twitter team. I appreciate it. Thanks again. | null | 2015-02-22 13:35:34 -0800 | null | null |
569,611,259,357,863,940 | neutral | 1 | null | null | American | null | juliezeier | null | 0 | @AmericanAir hung up on now many times trying to cal 8004337300 crazy | null | 2015-02-22 13:34:41 -0800 | null | null |
569,611,217,301,450,750 | negative | 1 | Can't Tell | 0.3555 | American | null | raseay | null | 0 | @AmericanAir that's quite an impressive list of fees! | null | 2015-02-22 13:34:31 -0800 | Oxford, MS | Central Time (US & Canada) |
569,611,065,820,110,850 | negative | 1 | Customer Service Issue | 0.6696 | American | null | otisday | null | 0 | @AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes | null | 2015-02-22 13:33:55 -0800 | Pekin | Eastern Time (US & Canada) |
569,610,871,934,205,950 | negative | 1 | Can't Tell | 0.3658 | American | null | MrMarioMendoza | null | 0 | @AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah | null | 2015-02-22 13:33:09 -0800 | null | null |
569,610,485,101,768,700 | negative | 0.6941 | Flight Booking Problems | 0.6941 | American | null | jmgscott | null | 0 | “@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that! | null | 2015-02-22 13:31:37 -0800 | Dallas, TX | Central Time (US & Canada) |
569,609,970,007,674,900 | negative | 1 | Cancelled Flight | 1 | American | null | KyleKaplan | null | 0 | @AmericanAir flight was Cancelled Flightled can you guys help? | null | 2015-02-22 13:29:34 -0800 | iPhone: 40.829401,-73.926223 | Pacific Time (US & Canada) |
569,609,887,388,270,600 | negative | 1 | Flight Booking Problems | 0.363 | American | null | PredsFran | null | 0 | @AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really! | null | 2015-02-22 13:29:14 -0800 | Tennessee | Central Time (US & Canada) |
569,609,699,152,273,400 | negative | 1 | Cancelled Flight | 1 | American | null | SraJackson | null | 0 | @AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR | null | 2015-02-22 13:28:29 -0800 | New Jersey | Eastern Time (US & Canada) |
569,609,590,171,676,700 | negative | 1 | Lost Luggage | 1 | American | null | TheLoveBite | null | 0 | @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. | null | 2015-02-22 13:28:03 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,609,396,461,936,640 | positive | 1 | null | null | American | null | BrophySheen | null | 0 | @AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️ | null | 2015-02-22 13:27:17 -0800 | New Jersey | null |
569,609,326,253,502,460 | negative | 1 | Customer Service Issue | 0.6741 | American | null | BethMyn | null | 0 | @AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com | null | 2015-02-22 13:27:00 -0800 | null | null |
569,609,163,824,713,700 | neutral | 1 | null | null | American | null | nycgypc | null | 0 | @AmericanAir when is next lax JFK flight today | null | 2015-02-22 13:26:22 -0800 | null | null |
569,608,733,321,498,600 | positive | 1 | null | null | American | null | JuliaWallClarke | null | 0 | @AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital. | [40.6474324, -73.7936881] | 2015-02-22 13:24:39 -0800 | UK / Canada / etc | Atlantic Time (Canada) |
569,608,570,066,436,100 | negative | 1 | Customer Service Issue | 1 | American | null | jddowsett | null | 0 | @AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super. | null | 2015-02-22 13:24:00 -0800 | PA, NY & HI | Quito |
569,608,446,586,200,060 | negative | 1 | Customer Service Issue | 1 | American | null | sweetmel | null | 0 | @AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. | [32.97609561, -96.53349238] | 2015-02-22 13:23:31 -0800 | Dallas, TX | Central Time (US & Canada) |
569,608,307,184,242,700 | negative | 0.7039 | Bad Flight | 0.3587 | American | null | sa_craig | null | 0 | @AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs. | null | 2015-02-22 13:22:57 -0800 | College Station, TX | Central Time (US & Canada) |
569,608,282,442,047,500 | negative | 1 | Cancelled Flight | 1 | American | null | mycreativespark | null | 0 | @AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank | null | 2015-02-22 13:22:52 -0800 | Ohio | Quito |
569,608,265,623,064,600 | negative | 1 | Flight Attendant Complaints | 1 | American | null | igclp | null | 0 | @AmericanAir first the pilot, then the catering... | null | 2015-02-22 13:22:47 -0800 | null | null |
569,608,257,607,737,340 | negative | 0.6915 | Customer Service Issue | 0.3566 | American | null | DanielLassman | null | 0 | .@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams. | null | 2015-02-22 13:22:46 -0800 | Ocean Ridge, FL | Eastern Time (US & Canada) |
569,608,190,410,809,340 | negative | 1 | Flight Booking Problems | 0.3838 | American | null | igclp | null | 0 | @AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us. | null | 2015-02-22 13:22:30 -0800 | null | null |
569,607,918,569,410,560 | negative | 1 | Customer Service Issue | 1 | American | null | sweetmel | null | 0 | @AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice | null | 2015-02-22 13:21:25 -0800 | Dallas, TX | Central Time (US & Canada) |
569,607,706,358,779,900 | positive | 1 | null | null | American | null | stvnoneal | null | 0 | @americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines | [40.68621427, -74.1793971] | 2015-02-22 13:20:34 -0800 | NEW YORK CITY | Eastern Time (US & Canada) |
569,607,661,655,715,840 | negative | 1 | Cancelled Flight | 1 | American | null | 0veranalyser | null | 0 | @AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do? | null | 2015-02-22 13:20:23 -0800 | null | Perth |
569,607,509,167,595,500 | negative | 1 | Can't Tell | 0.3703 | American | null | andrewjh | null | 0 | @AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg | null | 2015-02-22 13:19:47 -0800 | Capitol Hill D.C. | Eastern Time (US & Canada) |
569,607,321,908,863,000 | negative | 0.7038 | Flight Booking Problems | 0.3613 | American | null | SraJackson | null | 0 | @AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight! | null | 2015-02-22 13:19:02 -0800 | New Jersey | Eastern Time (US & Canada) |
569,607,124,772,196,350 | negative | 1 | Can't Tell | 0.6598 | American | null | FvGrecia | null | 0 | @AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. | null | 2015-02-22 13:18:15 -0800 | null | null |
569,606,926,234,824,700 | negative | 1 | Customer Service Issue | 1 | American | null | galen_emery | null | 0 | @AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. | null | 2015-02-22 13:17:28 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,606,513,859,305,500 | negative | 1 | Customer Service Issue | 1 | American | null | EricStride | null | 0 | @americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail | null | 2015-02-22 13:15:50 -0800 | null | null |
569,606,467,646,578,700 | negative | 1 | Customer Service Issue | 0.683 | American | null | SraJackson | null | 0 | @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! | null | 2015-02-22 13:15:39 -0800 | New Jersey | Eastern Time (US & Canada) |
569,606,374,591,746,050 | negative | 0.6684 | Lost Luggage | 0.3419 | American | null | RafaelBertorell | null | 0 | @AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport? | null | 2015-02-22 13:15:17 -0800 | null | null |
569,606,248,095,576,060 | negative | 1 | Flight Attendant Complaints | 0.3648 | American | null | jddowsett | null | 0 | @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. | null | 2015-02-22 13:14:46 -0800 | PA, NY & HI | Quito |