tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,621,173,811,736,600
|
negative
| 1
|
Lost Luggage
| 1
|
American
| null |
CarlosMourino
| null | 0
|
@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
| null |
2015-02-22 14:14:05 -0800
| null | null |
569,620,850,820,956,160
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
5amantha_marie
| null | 0
|
@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
| null |
2015-02-22 14:12:48 -0800
| null |
Amsterdam
|
569,620,782,566,875,140
|
negative
| 1
|
Flight Booking Problems
| 0.6828
|
American
| null |
farfalla818
| null | 0
|
@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help
| null |
2015-02-22 14:12:32 -0800
|
Plano, Texas
| null |
569,620,643,810,926,600
|
neutral
| 1
| null | null |
American
| null |
chadkirchner
| null | 0
|
@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?
|
[0.0, 0.0]
|
2015-02-22 14:11:59 -0800
|
Tiffin, Ohio
|
Eastern Time (US & Canada)
|
569,620,597,543,739,400
|
negative
| 1
|
Can't Tell
| 0.6444
|
American
| null |
Kaywillsmith
| null | 0
|
@AmericanAir pls help. This is seriously beyond ridiculous.
| null |
2015-02-22 14:11:48 -0800
|
The City of Big Shoulders
|
Central Time (US & Canada)
|
569,620,512,139,145,200
|
negative
| 0.7042
|
Customer Service Issue
| 0.7042
|
American
| null |
SentieriMelinda
| null | 0
|
@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
| null |
2015-02-22 14:11:27 -0800
| null | null |
569,620,494,724,366,340
|
negative
| 0.6404
|
Customer Service Issue
| 0.3311
|
American
| null |
KristinaMeyer7
| null | 0
|
@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!
| null |
2015-02-22 14:11:23 -0800
| null |
Eastern Time (US & Canada)
|
569,620,452,043,317,250
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
Kaywillsmith
| null | 0
|
@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.
| null |
2015-02-22 14:11:13 -0800
|
The City of Big Shoulders
|
Central Time (US & Canada)
|
569,620,440,613,826,560
|
negative
| 1
|
Bad Flight
| 0.3576
|
American
| null |
MatthewJMedlin
| null | 0
|
@AmericanAir
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj
| null |
2015-02-22 14:11:10 -0800
|
Rossford, Ohio
|
Atlantic Time (Canada)
|
569,620,433,869,217,800
|
negative
| 0.6858
|
Customer Service Issue
| 0.3521
|
American
| null |
kathyjazztx
| null | 0
|
@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
| null |
2015-02-22 14:11:09 -0800
| null | null |
569,620,202,045,841,400
|
negative
| 1
|
Flight Booking Problems
| 0.6775
|
American
| null |
SentieriMelinda
| null | 0
|
@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!
| null |
2015-02-22 14:10:13 -0800
| null | null |
569,620,169,971,998,700
|
negative
| 0.6808
|
Customer Service Issue
| 0.3449
|
American
| null |
Bardi_toto
| null | 0
|
@AmericanAir flight to dca I need to change asap help can't get through
| null |
2015-02-22 14:10:06 -0800
|
Hawaii/Dallas/Tucson/LA
|
Pacific Time (US & Canada)
|
569,620,123,096,494,100
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
TemlyLouise
| null | 0
|
@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
| null |
2015-02-22 14:09:55 -0800
| null |
Quito
|
569,620,017,840,398,340
|
negative
| 1
|
Cancelled Flight
| 0.6529
|
American
| null |
CantankerousCMF
| null | 0
|
@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control
| null |
2015-02-22 14:09:29 -0800
|
North of 146th
|
Indiana (East)
|
569,619,752,399,667,200
|
neutral
| 0.3367
| null | 0
|
American
| null |
natnicc
| null | 0
|
@AmericanAir flight 1041 is the first flight.
| null |
2015-02-22 14:08:26 -0800
| null | null |
569,619,330,012,463,100
|
positive
| 1
| null | null |
American
| null |
TravelWineSport
| null | 0
|
@AmericanAir Always love opening the upgrade email.
| null |
2015-02-22 14:06:45 -0800
|
Trying to go everywhere!
| null |
569,619,246,520,479,740
|
negative
| 1
|
Customer Service Issue
| 0.7091
|
American
| null |
KaelaMari
| null | 0
|
@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago
| null |
2015-02-22 14:06:26 -0800
|
Corona Del Mar
|
Pacific Time (US & Canada)
|
569,618,972,535,959,550
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
MarkPerlowitz
| null | 0
|
@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours
|
[15.1659317, 120.5830548]
|
2015-02-22 14:05:20 -0800
| null | null |
569,618,884,577,218,560
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
mattadams_
| null | 0
|
@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
| null |
2015-02-22 14:04:59 -0800
|
ÜT: 29.717516,-95.505488
|
Central Time (US & Canada)
|
569,618,659,917,893,600
|
negative
| 1
|
Late Flight
| 0.6713
|
American
| null |
nicoeats
| null | 0
|
@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted
| null |
2015-02-22 14:04:06 -0800
|
Tokyo, Japan
|
Eastern Time (US & Canada)
|
569,618,371,148,443,650
|
negative
| 1
|
Flight Attendant Complaints
| 0.6877
|
American
| null |
SarahisJewish
| null | 0
|
@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.
|
[38.85482856, -77.04128223]
|
2015-02-22 14:02:57 -0800
|
Los Angeles, CA
|
Quito
|
569,618,327,078,887,400
|
negative
| 1
|
Cancelled Flight
| 0.7021
|
American
| null |
marystanforddc
| null | 0
|
@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?
| null |
2015-02-22 14:02:46 -0800
| null |
Quito
|
569,618,210,699,513,860
|
negative
| 1
|
Late Flight
| 0.7033
|
American
| null |
MrDisaster
| null | 0
|
@AmericanAir we're still stucked in the airport. #AADelay #AA919
| null |
2015-02-22 14:02:19 -0800
|
São Paulo
|
Brasilia
|
569,618,056,605,016,060
|
positive
| 1
| null | null |
American
| null |
TrueChief77
| null | 0
|
@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew
| null |
2015-02-22 14:01:42 -0800
|
970 Colorado
| null |
569,617,894,666,997,760
|
negative
| 1
|
Bad Flight
| 0.6526
|
American
| null |
JamieStrong38
| null | 0
|
@AmericanAir redirect my flight without telling me, service is abysmal.
| null |
2015-02-22 14:01:03 -0800
| null | null |
569,617,887,637,348,350
|
negative
| 1
|
Customer Service Issue
| 0.3536
|
American
| null |
Benje0123
| null | 1
|
@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!
| null |
2015-02-22 14:01:02 -0800
| null | null |
569,617,808,885,096,450
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
ejacqui
| null | 1
|
@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.
| null |
2015-02-22 14:00:43 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,617,807,916,322,800
|
negative
| 1
|
Late Flight
| 0.6817
|
American
| null |
c_morlando
| null | 0
|
@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
| null |
2015-02-22 14:00:43 -0800
| null | null |
569,617,089,155,211,260
|
neutral
| 1
| null | null |
American
| null |
HollyHhirsch
| null | 0
|
@AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly...
| null |
2015-02-22 13:57:51 -0800
|
Chicago
| null |
569,616,934,225,846,300
|
negative
| 1
|
Flight Booking Problems
| 0.6604
|
American
| null |
farfalla818
| null | 0
|
@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
| null |
2015-02-22 13:57:14 -0800
|
Plano, Texas
| null |
569,616,839,761,743,900
|
positive
| 1
| null | null |
American
| null |
brentblume
| null | 0
|
@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃
| null |
2015-02-22 13:56:52 -0800
|
Omaha
|
Central Time (US & Canada)
|
569,616,699,604,934,660
|
negative
| 1
|
Customer Service Issue
| 0.3474
|
American
| null |
ejacqui
| null | 0
|
@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
| null |
2015-02-22 13:56:18 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,616,586,178,301,950
|
negative
| 1
|
Customer Service Issue
| 0.3718
|
American
| null |
thepin618
| null | 0
|
@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
| null |
2015-02-22 13:55:51 -0800
| null | null |
569,616,573,905,936,400
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
_BLeLLeN_
| null | 0
|
@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
| null |
2015-02-22 13:55:48 -0800
| null |
Quito
|
569,616,554,922,418,200
|
negative
| 1
|
Flight Attendant Complaints
| 0.6702
|
American
| null |
ejacqui
| null | 0
|
@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
| null |
2015-02-22 13:55:44 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,616,362,223,628,300
|
negative
| 1
|
Customer Service Issue
| 0.692
|
American
| null |
BridleCharlotte
| null | 0
|
@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?
| null |
2015-02-22 13:54:58 -0800
| null | null |
569,616,335,488,966,660
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
JamieStrong38
| null | 0
|
@AmericanAir fcuk you. Shit service. You got no fans.
| null |
2015-02-22 13:54:51 -0800
| null | null |
569,616,283,706,077,200
|
negative
| 0.6582
|
Cancelled Flight
| 0.6582
|
American
| null |
SilverStim
| null | 0
|
@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?
| null |
2015-02-22 13:54:39 -0800
| null | null |
569,616,208,804,380,700
|
neutral
| 0.7026
| null | 0
|
American
| null |
totestoked
| null | 0
|
@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?
| null |
2015-02-22 13:54:21 -0800
|
Naperville, IL
|
Eastern Time (US & Canada)
|
569,616,120,866,476,000
|
neutral
| 0.6801
| null | 0
|
American
| null |
galen_emery
| null | 0
|
@AmericanAir so how do we get me a person?
| null |
2015-02-22 13:54:00 -0800
|
Seattle, WA
|
Pacific Time (US & Canada)
|
569,616,019,708,182,500
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
farfalla818
| null | 0
|
@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!
| null |
2015-02-22 13:53:36 -0800
|
Plano, Texas
| null |
569,615,983,205,347,300
|
neutral
| 0.6997
| null | 0
|
American
| null |
KiraMercedes_
| null | 0
|
@AmericanAir where do I look for cabin crew vacancies?
| null |
2015-02-22 13:53:28 -0800
| null |
London
|
569,615,855,505,387,500
|
negative
| 1
|
Flight Booking Problems
| 0.6961
|
American
| null |
SouljaCoy
| null | 0
|
@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...
| null |
2015-02-22 13:52:57 -0800
|
Orange County, CA
|
Pacific Time (US & Canada)
|
569,615,540,089,700,350
|
neutral
| 1
| null | null |
American
| null |
HertzOnMyCouch
| null | 0
|
@AmericanAir hi how are you
| null |
2015-02-22 13:51:42 -0800
|
hertz's couch
| null |
569,615,514,928,074,750
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
morriskmm
| null | 0
|
@AmericanAir cannot talk to any agents keep getting hung up on crazy
| null |
2015-02-22 13:51:36 -0800
| null | null |
569,615,444,300,185,600
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
kat_lilfish
| null | 0
|
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.
| null |
2015-02-22 13:51:19 -0800
| null | null |
569,615,410,720,432,100
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
mattlurrie
| null | 0
|
@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?
| null |
2015-02-22 13:51:11 -0800
|
New York City
|
Eastern Time (US & Canada)
|
569,615,290,956,259,300
|
negative
| 0.6943
|
Flight Booking Problems
| 0.6943
|
American
| null |
OrryClayborne
| null | 0
|
@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
|
[47.24879409, -122.43874458]
|
2015-02-22 13:50:42 -0800
|
Memphis, TN
|
Eastern Time (US & Canada)
|
569,615,100,006,440,960
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
GurpreetSaran
| null | 0
|
@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
| null |
2015-02-22 13:49:57 -0800
|
San Jose, CA
|
Central Time (US & Canada)
|
569,615,004,489,494,500
|
neutral
| 0.6535
| null | 0
|
American
| null |
ChristianRicks
| null | 0
|
@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...
| null |
2015-02-22 13:49:34 -0800
|
Durham, NC
|
Eastern Time (US & Canada)
|
569,614,917,826,965,500
|
negative
| 0.7255
|
Can't Tell
| 0.3651
|
American
| null |
jenw714
| null | 0
|
@AmericanAir @AmericanAir how do you expect to do that?
| null |
2015-02-22 13:49:14 -0800
|
Atl
|
Central Time (US & Canada)
|
569,614,088,390,578,200
|
negative
| 1
|
Cancelled Flight
| 0.6265
|
American
| null |
louiswoof
| null | 0
|
@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?
| null |
2015-02-22 13:45:56 -0800
|
Tucson, Arizona
| null |
569,614,085,807,067,140
|
negative
| 0.6567
|
Lost Luggage
| 0.3467
|
American
| null |
macario2
| null | 0
|
@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP
| null |
2015-02-22 13:45:55 -0800
|
Pocos de Caldas
|
Brasilia
|
569,613,661,045,690,400
|
negative
| 0.7143
|
Can't Tell
| 0.7143
|
American
| null |
CandyandPizza
| null | 0
|
@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you
| null |
2015-02-22 13:44:14 -0800
|
New York City
|
Central Time (US & Canada)
|
569,613,611,510,960,100
|
neutral
| 0.6557
| null | null |
American
| null |
georgetietjen
| null | 0
|
@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.
| null |
2015-02-22 13:44:02 -0800
| null | null |
569,613,601,918,492,700
|
neutral
| 1
| null | null |
American
| null |
CoryStinebrink
| null | 0
|
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow
| null |
2015-02-22 13:44:00 -0800
|
Madison, WI
|
Central Time (US & Canada)
|
569,613,537,158,373,400
|
negative
| 0.6973
|
Can't Tell
| 0.351
|
American
| null |
RussellsWriting
| null | 0
|
@AmericanAir tried that and can't get through.
| null |
2015-02-22 13:43:44 -0800
|
Los Angeles
|
Arizona
|
569,613,523,648,532,500
|
negative
| 1
|
Customer Service Issue
| 0.3419
|
American
| null |
mirmanwar
| null | 0
|
@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!
| null |
2015-02-22 13:43:41 -0800
|
Jeddah-Karachi X NYC
|
Quito
|
569,613,473,845,542,900
|
negative
| 1
|
Lost Luggage
| 1
|
American
| null |
lindseyjerin
| null | 0
|
@AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted.
| null |
2015-02-22 13:43:29 -0800
|
Alexandria, VA
|
Quito
|
569,613,265,631,780,860
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
ra1der7581
| null | 0
|
@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
| null |
2015-02-22 13:42:40 -0800
|
Albuquerque,New Mexico
|
America/Boise
|
569,612,947,833,671,700
|
negative
| 1
|
Bad Flight
| 0.3488
|
American
| null |
Meswannjr
| null | 0
|
@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
| null |
2015-02-22 13:41:24 -0800
|
Plano, TX
|
Central Time (US & Canada)
|
569,612,307,363,266,560
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
melmadetoday
| null | 0
|
@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.
| null |
2015-02-22 13:38:51 -0800
|
In the kitchen
| null |
569,612,280,989,495,300
|
negative
| 1
|
Flight Booking Problems
| 0.71
|
American
| null |
helloheidib
| null | 0
|
@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
| null |
2015-02-22 13:38:45 -0800
| null | null |
569,612,035,585,155,100
|
negative
| 1
|
Lost Luggage
| 0.3557
|
American
| null |
macario2
| null | 0
|
@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
| null |
2015-02-22 13:37:46 -0800
|
Pocos de Caldas
|
Brasilia
|
569,612,028,492,570,600
|
neutral
| 1
| null | null |
American
| null |
juliezeier
| null | 0
|
@AmericanAir 2 hours to be answered on a call?
| null |
2015-02-22 13:37:45 -0800
| null | null |
569,611,735,696,580,600
|
negative
| 1
|
Customer Service Issue
| 0.3514
|
American
| null |
lmaxwell11
| null | 0
|
@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?
| null |
2015-02-22 13:36:35 -0800
|
O.K.C.
|
Central Time (US & Canada)
|
569,611,721,054,162,940
|
negative
| 1
|
Customer Service Issue
| 0.3664
|
American
| null |
TheLoveBite
| null | 0
|
@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation
| null |
2015-02-22 13:36:31 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,611,581,920,808,960
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
macario2
| null | 0
|
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
| null |
2015-02-22 13:35:58 -0800
|
Pocos de Caldas
|
Brasilia
|
569,611,482,234,687,500
|
positive
| 1
| null | null |
American
| null |
BikashDube
| null | 0
|
@AmericanAir
Fantastic support by the Twitter team. I appreciate it. Thanks again.
| null |
2015-02-22 13:35:34 -0800
| null | null |
569,611,259,357,863,940
|
neutral
| 1
| null | null |
American
| null |
juliezeier
| null | 0
|
@AmericanAir hung up on now many times trying to cal 8004337300 crazy
| null |
2015-02-22 13:34:41 -0800
| null | null |
569,611,217,301,450,750
|
negative
| 1
|
Can't Tell
| 0.3555
|
American
| null |
raseay
| null | 0
|
@AmericanAir that's quite an impressive list of fees!
| null |
2015-02-22 13:34:31 -0800
|
Oxford, MS
|
Central Time (US & Canada)
|
569,611,065,820,110,850
|
negative
| 1
|
Customer Service Issue
| 0.6696
|
American
| null |
otisday
| null | 0
|
@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes
| null |
2015-02-22 13:33:55 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,610,871,934,205,950
|
negative
| 1
|
Can't Tell
| 0.3658
|
American
| null |
MrMarioMendoza
| null | 0
|
@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah
| null |
2015-02-22 13:33:09 -0800
| null | null |
569,610,485,101,768,700
|
negative
| 0.6941
|
Flight Booking Problems
| 0.6941
|
American
| null |
jmgscott
| null | 0
|
“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!
| null |
2015-02-22 13:31:37 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,609,970,007,674,900
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
KyleKaplan
| null | 0
|
@AmericanAir flight was Cancelled Flightled can you guys help?
| null |
2015-02-22 13:29:34 -0800
|
iPhone: 40.829401,-73.926223
|
Pacific Time (US & Canada)
|
569,609,887,388,270,600
|
negative
| 1
|
Flight Booking Problems
| 0.363
|
American
| null |
PredsFran
| null | 0
|
@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really!
| null |
2015-02-22 13:29:14 -0800
|
Tennessee
|
Central Time (US & Canada)
|
569,609,699,152,273,400
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
SraJackson
| null | 0
|
@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR
| null |
2015-02-22 13:28:29 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,609,590,171,676,700
|
negative
| 1
|
Lost Luggage
| 1
|
American
| null |
TheLoveBite
| null | 0
|
@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.
| null |
2015-02-22 13:28:03 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,609,396,461,936,640
|
positive
| 1
| null | null |
American
| null |
BrophySheen
| null | 0
|
@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️
| null |
2015-02-22 13:27:17 -0800
|
New Jersey
| null |
569,609,326,253,502,460
|
negative
| 1
|
Customer Service Issue
| 0.6741
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
| null |
2015-02-22 13:27:00 -0800
| null | null |
569,609,163,824,713,700
|
neutral
| 1
| null | null |
American
| null |
nycgypc
| null | 0
|
@AmericanAir when is next lax JFK flight today
| null |
2015-02-22 13:26:22 -0800
| null | null |
569,608,733,321,498,600
|
positive
| 1
| null | null |
American
| null |
JuliaWallClarke
| null | 0
|
@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.
|
[40.6474324, -73.7936881]
|
2015-02-22 13:24:39 -0800
|
UK / Canada / etc
|
Atlantic Time (Canada)
|
569,608,570,066,436,100
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
jddowsett
| null | 0
|
@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.
| null |
2015-02-22 13:24:00 -0800
|
PA, NY & HI
|
Quito
|
569,608,446,586,200,060
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
sweetmel
| null | 0
|
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
|
[32.97609561, -96.53349238]
|
2015-02-22 13:23:31 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,608,307,184,242,700
|
negative
| 0.7039
|
Bad Flight
| 0.3587
|
American
| null |
sa_craig
| null | 0
|
@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.
| null |
2015-02-22 13:22:57 -0800
|
College Station, TX
|
Central Time (US & Canada)
|
569,608,282,442,047,500
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
mycreativespark
| null | 0
|
@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
| null |
2015-02-22 13:22:52 -0800
|
Ohio
|
Quito
|
569,608,265,623,064,600
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
American
| null |
igclp
| null | 0
|
@AmericanAir first the pilot, then the catering...
| null |
2015-02-22 13:22:47 -0800
| null | null |
569,608,257,607,737,340
|
negative
| 0.6915
|
Customer Service Issue
| 0.3566
|
American
| null |
DanielLassman
| null | 0
|
.@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.
| null |
2015-02-22 13:22:46 -0800
|
Ocean Ridge, FL
|
Eastern Time (US & Canada)
|
569,608,190,410,809,340
|
negative
| 1
|
Flight Booking Problems
| 0.3838
|
American
| null |
igclp
| null | 0
|
@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
| null |
2015-02-22 13:22:30 -0800
| null | null |
569,607,918,569,410,560
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
sweetmel
| null | 0
|
@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice
| null |
2015-02-22 13:21:25 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,607,706,358,779,900
|
positive
| 1
| null | null |
American
| null |
stvnoneal
| null | 0
|
@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines
|
[40.68621427, -74.1793971]
|
2015-02-22 13:20:34 -0800
|
NEW YORK CITY
|
Eastern Time (US & Canada)
|
569,607,661,655,715,840
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
0veranalyser
| null | 0
|
@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?
| null |
2015-02-22 13:20:23 -0800
| null |
Perth
|
569,607,509,167,595,500
|
negative
| 1
|
Can't Tell
| 0.3703
|
American
| null |
andrewjh
| null | 0
|
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg
| null |
2015-02-22 13:19:47 -0800
|
Capitol Hill D.C.
|
Eastern Time (US & Canada)
|
569,607,321,908,863,000
|
negative
| 0.7038
|
Flight Booking Problems
| 0.3613
|
American
| null |
SraJackson
| null | 0
|
@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
| null |
2015-02-22 13:19:02 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,607,124,772,196,350
|
negative
| 1
|
Can't Tell
| 0.6598
|
American
| null |
FvGrecia
| null | 0
|
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
| null |
2015-02-22 13:18:15 -0800
| null | null |
569,606,926,234,824,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
galen_emery
| null | 0
|
@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.
| null |
2015-02-22 13:17:28 -0800
|
Seattle, WA
|
Pacific Time (US & Canada)
|
569,606,513,859,305,500
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
EricStride
| null | 0
|
@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
| null |
2015-02-22 13:15:50 -0800
| null | null |
569,606,467,646,578,700
|
negative
| 1
|
Customer Service Issue
| 0.683
|
American
| null |
SraJackson
| null | 0
|
@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
| null |
2015-02-22 13:15:39 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,606,374,591,746,050
|
negative
| 0.6684
|
Lost Luggage
| 0.3419
|
American
| null |
RafaelBertorell
| null | 0
|
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
| null |
2015-02-22 13:15:17 -0800
| null | null |
569,606,248,095,576,060
|
negative
| 1
|
Flight Attendant Complaints
| 0.3648
|
American
| null |
jddowsett
| null | 0
|
@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
| null |
2015-02-22 13:14:46 -0800
|
PA, NY & HI
|
Quito
|
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