tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,606,226,880,929,800 | negative | 0.659 | Customer Service Issue | 0.659 | American | null | otisday | null | 0 | @AmericanAir @cheerUPDATES So you're saying the call center is understaffed? | null | 2015-02-22 13:14:41 -0800 | Pekin | Eastern Time (US & Canada) |
569,606,135,960,858,600 | neutral | 0.6545 | null | 0 | American | null | kelseybiscoe | null | 0 | @AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA | null | 2015-02-22 13:14:20 -0800 | null | null |
569,606,093,393,010,700 | neutral | 1 | null | null | American | null | mareyes15 | null | 0 | @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted? | null | 2015-02-22 13:14:10 -0800 | null | Eastern Time (US & Canada) |
569,605,935,280,336,900 | negative | 1 | Flight Booking Problems | 0.7115 | American | null | otisday | null | 0 | @AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less? | null | 2015-02-22 13:13:32 -0800 | Pekin | Eastern Time (US & Canada) |
569,605,930,146,353,150 | negative | 1 | Late Flight | 1 | American | null | jddowsett | null | 0 | @AmericanAir many have missed connections already b/c of delayed flight which will finally board soon | null | 2015-02-22 13:13:31 -0800 | PA, NY & HI | Quito |
569,605,928,636,407,800 | neutral | 0.6393 | null | 0 | American | null | SmithsAreRare | null | 0 | @AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone. | null | 2015-02-22 13:13:30 -0800 | L-Town | Central Time (US & Canada) |
569,605,877,512,024,060 | negative | 1 | Customer Service Issue | 0.3469 | American | null | BDinDallas | null | 0 | @AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!! | null | 2015-02-22 13:13:18 -0800 | Dallas, Texas | Eastern Time (US & Canada) |
569,605,699,308,818,400 | negative | 1 | Customer Service Issue | 0.6475 | American | null | RafaelBertorell | null | 0 | @AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am | null | 2015-02-22 13:12:36 -0800 | null | null |
569,605,602,961,281,000 | negative | 1 | Flight Attendant Complaints | 0.66 | American | null | jddowsett | null | 0 | @AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. | null | 2015-02-22 13:12:13 -0800 | PA, NY & HI | Quito |
569,605,452,230,754,300 | negative | 1 | Late Flight | 0.6863 | American | null | otisday | null | 0 | @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times. | null | 2015-02-22 13:11:37 -0800 | Pekin | Eastern Time (US & Canada) |
569,605,359,406,485,500 | negative | 1 | longlines | 1 | American | null | jddowsett | null | 0 | @AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind. | null | 2015-02-22 13:11:15 -0800 | PA, NY & HI | Quito |
569,605,022,197,153,800 | positive | 0.6593 | null | null | American | null | wesleytravis | null | 0 | @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! | [44.26313964, -69.78197616] | 2015-02-22 13:09:54 -0800 | Webster Groves, MO | null |
569,604,994,825,105,400 | negative | 1 | Customer Service Issue | 0.7094 | American | null | Cameratown | null | 0 | @AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | null | 2015-02-22 13:09:48 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,604,909,571,678,200 | negative | 1 | Customer Service Issue | 1 | American | null | Kaywillsmith | null | 0 | @AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through... | null | 2015-02-22 13:09:27 -0800 | The City of Big Shoulders | Central Time (US & Canada) |
569,604,904,689,340,400 | negative | 1 | Customer Service Issue | 1 | American | null | JonGilsonAF | null | 0 | @AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting. | null | 2015-02-22 13:09:26 -0800 | Boston, MA | null |
569,604,777,962,643,460 | negative | 1 | Late Flight | 1 | American | null | erina_jones | null | 0 | @AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️ | null | 2015-02-22 13:08:56 -0800 | London | null |
569,604,674,715,693,060 | negative | 0.6711 | Flight Booking Problems | 0.3479 | American | null | LIGal19 | null | 0 | @AmericanAir cut it. Put me on a flt tomorrow. | null | 2015-02-22 13:08:31 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,604,659,712,811,000 | negative | 1 | Customer Service Issue | 1 | American | null | JWinakor | null | 0 | @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations | null | 2015-02-22 13:08:28 -0800 | null | null |
569,604,466,757,865,500 | negative | 1 | Cancelled Flight | 0.5057 | American | null | LIGal19 | null | 0 | @AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut | null | 2015-02-22 13:07:42 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,604,453,462,110,200 | negative | 1 | Lost Luggage | 0.6814 | American | null | agirlnamedfrank | null | 0 | @AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim. | null | 2015-02-22 13:07:39 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,604,425,238,454,300 | negative | 1 | Flight Booking Problems | 0.5561 | American | null | LIGal19 | null | 0 | @AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport | null | 2015-02-22 13:07:32 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,604,400,479,649,800 | neutral | 0.6613 | null | 0 | American | null | Kaywillsmith | null | 0 | @AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket? | null | 2015-02-22 13:07:26 -0800 | The City of Big Shoulders | Central Time (US & Canada) |
569,604,354,703,020,000 | negative | 1 | Customer Service Issue | 1 | American | null | csb2107 | null | 0 | @AmericanAir can you help me with a reservation? cant get through on the phone | null | 2015-02-22 13:07:15 -0800 | null | null |
569,604,330,229,092,350 | negative | 1 | Customer Service Issue | 0.6188 | American | null | CavaTed | null | 0 | @AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn | null | 2015-02-22 13:07:09 -0800 | Washington DC | Eastern Time (US & Canada) |
569,604,328,153,083,900 | negative | 1 | Late Flight | 0.6849 | American | null | farazq | null | 1 | @AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA. | [40.80718573, -73.95477259] | 2015-02-22 13:07:09 -0800 | New York, NY | Quito |
569,604,243,226,652,700 | negative | 1 | Can't Tell | 0.6826 | American | null | Texomagal5 | null | 0 | @AmericanAir more of the insane treatment by your customers | [38.5369071, -106.9349375] | 2015-02-22 13:06:48 -0800 | null | Eastern Time (US & Canada) |
569,604,176,960,827,400 | negative | 0.705 | Customer Service Issue | 0.705 | American | null | gorbell | null | 0 | @americanair Help! I need to speak to a live agent before I lose my online reservation being held. | null | 2015-02-22 13:06:33 -0800 | Santa Maria, Califoria | Pacific Time (US & Canada) |
569,604,173,236,477,950 | negative | 1 | Customer Service Issue | 0.7159 | American | null | otisday | null | 0 | @AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever. | null | 2015-02-22 13:06:32 -0800 | Pekin | Eastern Time (US & Canada) |
569,604,083,507,556,350 | negative | 1 | Flight Attendant Complaints | 0.6766 | American | null | Texomagal5 | null | 0 | @AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies | [38.538038, -106.9370467] | 2015-02-22 13:06:10 -0800 | null | Eastern Time (US & Canada) |
569,603,991,551,782,900 | positive | 0.6401 | null | null | American | null | HybridMovementC | null | 0 | @AmericanAir Mad love http://t.co/4ojrSDWPkK NYC- | null | 2015-02-22 13:05:48 -0800 | everywhere, all the time. | null |
569,603,962,233,622,500 | positive | 0.3646 | null | 0 | American | null | agirlnamedfrank | null | 0 | @AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries | null | 2015-02-22 13:05:41 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,603,590,349,848,600 | negative | 1 | Can't Tell | 0.6431 | American | null | otisday | null | 0 | @AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because... | null | 2015-02-22 13:04:13 -0800 | Pekin | Eastern Time (US & Canada) |
569,603,156,927,246,340 | negative | 1 | Flight Booking Problems | 0.6964 | American | null | JasonShaw2 | null | 2 | @AmericanAir missing a full days of work thanks guys | null | 2015-02-22 13:02:29 -0800 | Belleville | Eastern Time (US & Canada) |
569,603,127,223,066,600 | negative | 1 | Customer Service Issue | 1 | American | null | rebeccabw | null | 0 | @AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. | null | 2015-02-22 13:02:22 -0800 | Dallas, Texas | Central Time (US & Canada) |
569,602,798,867,882,000 | negative | 1 | Customer Service Issue | 0.6531 | American | null | DanielLassman | null | 0 | .@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us. | null | 2015-02-22 13:01:04 -0800 | Ocean Ridge, FL | Eastern Time (US & Canada) |
569,602,682,505,138,200 | negative | 1 | Flight Booking Problems | 0.6538 | American | null | nubzjubz | null | 0 | @AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! | null | 2015-02-22 13:00:36 -0800 | null | Eastern Time (US & Canada) |
569,602,563,261,276,160 | negative | 1 | Customer Service Issue | 0.6589 | American | null | otisday | null | 0 | @AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service | null | 2015-02-22 13:00:08 -0800 | Pekin | Eastern Time (US & Canada) |
569,602,295,224,246,300 | negative | 1 | Lost Luggage | 1 | American | null | GMFujarski | null | 0 | @AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow. | null | 2015-02-22 12:59:04 -0800 | null | null |
569,602,069,335,838,700 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though. | null | 2015-02-22 12:58:10 -0800 | Pekin | Eastern Time (US & Canada) |
569,602,057,285,574,660 | negative | 1 | Flight Booking Problems | 0.6626 | American | null | jweslo | null | 0 | @AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks. | null | 2015-02-22 12:58:07 -0800 | Brantford | null |
569,601,934,853,873,660 | negative | 1 | Customer Service Issue | 1 | American | null | rakugojon | null | 0 | @AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour... | null | 2015-02-22 12:57:38 -0800 | San Francisco | London |
569,601,869,598,867,460 | positive | 1 | null | null | American | null | mattlantz | null | 0 | @AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! | null | 2015-02-22 12:57:23 -0800 | Tyler, Texas | Central Time (US & Canada) |
569,601,519,663,906,800 | negative | 1 | Late Flight | 0.6925 | American | null | tj_carlson | null | 0 | .@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! | null | 2015-02-22 12:55:59 -0800 | Brookings, SD | Central Time (US & Canada) |
569,601,363,799,359,500 | negative | 1 | Flight Attendant Complaints | 1 | American | null | stevereasnors | null | 0 | @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! | null | 2015-02-22 12:55:22 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,601,354,118,905,860 | negative | 1 | Can't Tell | 0.3606 | American | null | ronrisman | null | 0 | @AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | null | 2015-02-22 12:55:20 -0800 | New England | Central Time (US & Canada) |
569,601,337,882,755,100 | neutral | 1 | null | null | American | null | elizabethlawley | null | 0 | @AmericanAir yes and I would like a refund. | null | 2015-02-22 12:55:16 -0800 | Chicago | Central Time (US & Canada) |
569,601,332,040,089,600 | neutral | 1 | null | null | American | null | SamuelWatkin | null | 0 | @AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen? | null | 2015-02-22 12:55:14 -0800 | Maidstone, UK | London |
569,601,094,239,825,900 | positive | 1 | null | null | American | null | EricRoberts | null | 1 | Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! | null | 2015-02-22 12:54:18 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,600,985,007,558,660 | positive | 0.6868 | null | null | American | null | IoanGil | null | 0 | @AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW | null | 2015-02-22 12:53:52 -0800 | null | London |
569,600,927,394,631,700 | negative | 1 | Customer Service Issue | 0.7282 | American | null | otisday | null | 0 | @AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything? | null | 2015-02-22 12:53:38 -0800 | Pekin | Eastern Time (US & Canada) |
569,600,780,048,560,100 | negative | 1 | Bad Flight | 0.3688 | American | null | sa_craig | null | 0 | @AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather. | null | 2015-02-22 12:53:03 -0800 | College Station, TX | Central Time (US & Canada) |
569,600,694,388,445,200 | negative | 1 | Cancelled Flight | 0.6773 | American | null | otisday | null | 0 | @AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues? | null | 2015-02-22 12:52:42 -0800 | Pekin | Eastern Time (US & Canada) |
569,600,599,588,630,500 | neutral | 1 | null | null | American | null | SentieriMelinda | null | 0 | @AmericanAir please help us get home tomorrow!!!!! | null | 2015-02-22 12:52:20 -0800 | null | null |
569,600,462,661,554,200 | negative | 1 | Customer Service Issue | 0.6887 | American | null | otisday | null | 0 | @AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal. | null | 2015-02-22 12:51:47 -0800 | Pekin | Eastern Time (US & Canada) |
569,600,295,833,116,700 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work. | null | 2015-02-22 12:51:07 -0800 | Pekin | Eastern Time (US & Canada) |
569,600,291,290,656,800 | negative | 1 | Bad Flight | 0.671 | American | null | shmitty03 | null | 0 | @AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow | [33.64199395, -84.44238523] | 2015-02-22 12:51:06 -0800 | Long Island, New York | Quito |
569,600,137,296,633,860 | positive | 1 | null | null | American | null | douglaskgordon | null | 0 | @AmericanAir Thank you.....you do the same!! | null | 2015-02-22 12:50:30 -0800 | Caribbean, New York and Miami. | Indiana (East) |
569,599,978,722,746,400 | negative | 1 | Customer Service Issue | 0.361 | American | null | otisday | null | 0 | @AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget... | null | 2015-02-22 12:49:52 -0800 | Pekin | Eastern Time (US & Canada) |
569,599,379,893,575,700 | negative | 1 | Customer Service Issue | 0.6599 | American | null | otisday | null | 0 | @AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced. | null | 2015-02-22 12:47:29 -0800 | Pekin | Eastern Time (US & Canada) |
569,599,312,671,301,600 | negative | 0.6474 | Customer Service Issue | 0.6474 | American | null | KeelyPerez | null | 0 | @AmericanAir hey there me again from yesterday im still on hold | null | 2015-02-22 12:47:13 -0800 | NEONgarden | Quito |
569,599,269,189,107,700 | negative | 1 | Customer Service Issue | 1 | American | null | tennetexan | null | 0 | @AmericanAir weather is unavoidable. Understaffing is controllable | null | 2015-02-22 12:47:03 -0800 | Pilot Point, Republic of Texas | null |
569,599,116,403,036,160 | negative | 1 | Late Flight | 0.6424 | American | null | skogsbergh | null | 0 | @AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF? | [32.90771571, -97.04233322] | 2015-02-22 12:46:26 -0800 | Lake Arrowhead | null |
569,598,991,463,268,350 | negative | 0.7257 | Flight Attendant Complaints | 0.3919 | American | null | otisday | null | 0 | @AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? | null | 2015-02-22 12:45:56 -0800 | Pekin | Eastern Time (US & Canada) |
569,598,942,821,744,640 | negative | 0.6426 | Cancelled Flight | 0.6426 | American | null | KirstKV | null | 0 | @AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun | null | 2015-02-22 12:45:45 -0800 | null | Central Time (US & Canada) |
569,598,671,420,919,800 | negative | 1 | Customer Service Issue | 0.6618 | American | null | jenrpblcn | null | 0 | @AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. | null | 2015-02-22 12:44:40 -0800 | Seattle, WA | Arizona |
569,598,544,379,818,000 | neutral | 0.6917 | null | 0 | American | null | csb2107 | null | 0 | @AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help? | null | 2015-02-22 12:44:10 -0800 | null | null |
569,598,406,181,695,500 | negative | 1 | Customer Service Issue | 1 | American | null | jadedhippie09 | null | 0 | @AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!! | null | 2015-02-22 12:43:37 -0800 | null | null |
569,598,314,825,556,000 | negative | 1 | Flight Attendant Complaints | 0.6282 | American | null | sigmanu56 | null | 0 | @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. | null | 2015-02-22 12:43:15 -0800 | Natchitoches, LA | null |
569,598,155,999,674,400 | negative | 1 | Flight Attendant Complaints | 0.3555 | American | null | jadedhippie09 | null | 0 | @AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had | null | 2015-02-22 12:42:37 -0800 | null | null |
569,597,962,659,110,900 | neutral | 0.7241 | null | 0 | American | null | kelseybiscoe | null | 0 | @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!! | null | 2015-02-22 12:41:51 -0800 | null | null |
569,597,885,446,271,000 | negative | 1 | Customer Service Issue | 0.6379 | American | null | cataattack | null | 0 | @AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin | null | 2015-02-22 12:41:33 -0800 | Buenos Aires, Argentina | Buenos Aires |
569,597,742,693,154,800 | negative | 1 | Customer Service Issue | 0.6733 | American | null | jadedhippie09 | null | 0 | @AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. | null | 2015-02-22 12:40:59 -0800 | null | null |
569,597,666,025,345,000 | negative | 1 | Customer Service Issue | 0.3482 | American | null | bshelton68 | null | 0 | @AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome. | null | 2015-02-22 12:40:40 -0800 | Everett | Arizona |
569,597,220,871,282,700 | negative | 1 | Customer Service Issue | 0.6888 | American | null | sweetmel | null | 0 | @AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else. | null | 2015-02-22 12:38:54 -0800 | Dallas, TX | Central Time (US & Canada) |
569,597,072,350,978,050 | negative | 1 | Customer Service Issue | 1 | American | null | sweetmel | null | 0 | @AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything! | null | 2015-02-22 12:38:19 -0800 | Dallas, TX | Central Time (US & Canada) |
569,596,793,941,401,600 | negative | 1 | Customer Service Issue | 0.6521 | American | null | rdaniel10 | null | 0 | @AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare | null | 2015-02-22 12:37:12 -0800 | null | Eastern Time (US & Canada) |
569,596,652,622,721,000 | negative | 1 | Late Flight | 1 | American | null | billyrobbinscsp | null | 0 | @AmericanAir But Eagle is always Late Flight | null | 2015-02-22 12:36:39 -0800 | null | Central Time (US & Canada) |
569,596,515,510,956,000 | negative | 0.6694 | Customer Service Issue | 0.3451 | American | null | angiedrich | null | 0 | @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! | [33.93939612, -118.38973148] | 2015-02-22 12:36:06 -0800 | Santa Monica, CA | Pacific Time (US & Canada) |
569,596,502,558,920,700 | negative | 1 | Customer Service Issue | 1 | American | null | MeereeneseKnot | null | 0 | @AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great | null | 2015-02-22 12:36:03 -0800 | null | null |
569,596,420,761,604,100 | negative | 1 | Late Flight | 1 | American | null | billyrobbinscsp | null | 0 | @AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation | null | 2015-02-22 12:35:43 -0800 | null | Central Time (US & Canada) |
569,596,325,076,955,140 | negative | 0.6667 | Cancelled Flight | 0.6667 | American | null | nicoeats | null | 0 | @AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help. | null | 2015-02-22 12:35:21 -0800 | Tokyo, Japan | Eastern Time (US & Canada) |
569,596,156,927,303,700 | negative | 1 | Late Flight | 0.6742 | American | null | Diane_Lowery | null | 0 | @AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning | null | 2015-02-22 12:34:41 -0800 | Cool suburb N. of Dallas | Central Time (US & Canada) |
569,595,899,204,255,740 | negative | 1 | Customer Service Issue | 0.6234 | American | null | BaburRaja | null | 0 | @AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr | null | 2015-02-22 12:33:39 -0800 | Chelmsford, MA | null |
569,595,791,355,981,800 | negative | 1 | Can't Tell | 0.6684 | American | null | CakeNDeath | null | 0 | @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary. | null | 2015-02-22 12:33:13 -0800 | Old City Philly | null |
569,595,643,087,487,000 | neutral | 0.6616 | null | 0 | American | null | coffeeculture | null | 0 | @AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102. | null | 2015-02-22 12:32:38 -0800 | Dublin, Ireland | Dublin |
569,595,595,754,639,360 | negative | 1 | Customer Service Issue | 0.648 | American | null | SchrierCar | null | 0 | @AmericanAir no hold times, just disconnections. There is no excuse for that | null | 2015-02-22 12:32:27 -0800 | null | null |
569,595,399,557,685,250 | negative | 1 | Customer Service Issue | 0.6579 | American | null | rcshore | null | 0 | .@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same. | null | 2015-02-22 12:31:40 -0800 | Washington, DC | Quito |
569,595,333,899,997,200 | negative | 0.6384 | Customer Service Issue | 0.6384 | American | null | jkordyback | null | 0 | @AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. | null | 2015-02-22 12:31:24 -0800 | North Saanich, BC | Pacific Time (US & Canada) |
569,595,309,279,440,900 | neutral | 0.6767 | null | 0 | American | null | RafaANieves | null | 0 | @AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st? | null | 2015-02-22 12:31:18 -0800 | null | Quito |
569,594,855,556,452,350 | negative | 1 | Customer Service Issue | 1 | American | null | jmgscott | null | 0 | @AmericanAir I've been trying for 4 hours to get hold of someone. | null | 2015-02-22 12:29:30 -0800 | Dallas, TX | Central Time (US & Canada) |
569,594,712,337,854,460 | positive | 0.6566 | null | 0 | American | null | Ag03Recruiter | null | 0 | @AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there | null | 2015-02-22 12:28:56 -0800 | Fort Worth, TX | Central Time (US & Canada) |
569,594,402,114,392,060 | negative | 0.7021 | Late Flight | 0.7021 | American | null | JasonPeppel | null | 0 | @AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes? | null | 2015-02-22 12:27:42 -0800 | null | null |
569,594,123,222,585,340 | negative | 1 | Customer Service Issue | 1 | American | null | ColourBasis | null | 0 | @AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26 | null | 2015-02-22 12:26:36 -0800 | National, based in Texas | Central Time (US & Canada) |
569,594,026,732,740,600 | negative | 1 | Customer Service Issue | 0.6275 | American | null | TomGasparetti | null | 0 | @AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired? | null | 2015-02-22 12:26:13 -0800 | null | null |
569,593,810,390,425,600 | negative | 0.7094 | Customer Service Issue | 0.7094 | American | null | guernicaguy | null | 0 | @AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working | null | 2015-02-22 12:25:21 -0800 | null | null |
569,593,694,963,310,600 | negative | 0.6541 | Customer Service Issue | 0.6541 | American | null | otisday | null | 0 | @AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow? | null | 2015-02-22 12:24:54 -0800 | Pekin | Eastern Time (US & Canada) |
569,593,346,223,579,140 | negative | 1 | Customer Service Issue | 1 | American | null | catiekate | null | 0 | @AmericanAir we've been on hold for hours. | [35.22534456, -106.57241352] | 2015-02-22 12:23:30 -0800 | null | null |
569,593,278,636,675,100 | negative | 1 | Late Flight | 1 | American | null | otisday | null | 0 | @AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end? | null | 2015-02-22 12:23:14 -0800 | Pekin | Eastern Time (US & Canada) |
569,593,050,235,736,060 | neutral | 1 | null | null | American | null | WishUpon_26 | null | 0 | @AmericanAir can you guys help me please? | null | 2015-02-22 12:22:20 -0800 | KY | Eastern Time (US & Canada) |
569,593,045,777,322,000 | negative | 1 | Cancelled Flight | 0.3704 | American | null | otisday | null | 0 | @AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth. | null | 2015-02-22 12:22:19 -0800 | Pekin | Eastern Time (US & Canada) |