tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,606,226,880,929,800
|
negative
| 0.659
|
Customer Service Issue
| 0.659
|
American
| null |
otisday
| null | 0
|
@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?
| null |
2015-02-22 13:14:41 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,606,135,960,858,600
|
neutral
| 0.6545
| null | 0
|
American
| null |
kelseybiscoe
| null | 0
|
@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA
| null |
2015-02-22 13:14:20 -0800
| null | null |
569,606,093,393,010,700
|
neutral
| 1
| null | null |
American
| null |
mareyes15
| null | 0
|
@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?
| null |
2015-02-22 13:14:10 -0800
| null |
Eastern Time (US & Canada)
|
569,605,935,280,336,900
|
negative
| 1
|
Flight Booking Problems
| 0.7115
|
American
| null |
otisday
| null | 0
|
@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?
| null |
2015-02-22 13:13:32 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,605,930,146,353,150
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
jddowsett
| null | 0
|
@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon
| null |
2015-02-22 13:13:31 -0800
|
PA, NY & HI
|
Quito
|
569,605,928,636,407,800
|
neutral
| 0.6393
| null | 0
|
American
| null |
SmithsAreRare
| null | 0
|
@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.
| null |
2015-02-22 13:13:30 -0800
|
L-Town
|
Central Time (US & Canada)
|
569,605,877,512,024,060
|
negative
| 1
|
Customer Service Issue
| 0.3469
|
American
| null |
BDinDallas
| null | 0
|
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!
| null |
2015-02-22 13:13:18 -0800
|
Dallas, Texas
|
Eastern Time (US & Canada)
|
569,605,699,308,818,400
|
negative
| 1
|
Customer Service Issue
| 0.6475
|
American
| null |
RafaelBertorell
| null | 0
|
@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am
| null |
2015-02-22 13:12:36 -0800
| null | null |
569,605,602,961,281,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.66
|
American
| null |
jddowsett
| null | 0
|
@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
| null |
2015-02-22 13:12:13 -0800
|
PA, NY & HI
|
Quito
|
569,605,452,230,754,300
|
negative
| 1
|
Late Flight
| 0.6863
|
American
| null |
otisday
| null | 0
|
@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.
| null |
2015-02-22 13:11:37 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,605,359,406,485,500
|
negative
| 1
|
longlines
| 1
|
American
| null |
jddowsett
| null | 0
|
@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.
| null |
2015-02-22 13:11:15 -0800
|
PA, NY & HI
|
Quito
|
569,605,022,197,153,800
|
positive
| 0.6593
| null | null |
American
| null |
wesleytravis
| null | 0
|
@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help!
|
[44.26313964, -69.78197616]
|
2015-02-22 13:09:54 -0800
|
Webster Groves, MO
| null |
569,604,994,825,105,400
|
negative
| 1
|
Customer Service Issue
| 0.7094
|
American
| null |
Cameratown
| null | 0
|
@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.
| null |
2015-02-22 13:09:48 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,604,909,571,678,200
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
Kaywillsmith
| null | 0
|
@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...
| null |
2015-02-22 13:09:27 -0800
|
The City of Big Shoulders
|
Central Time (US & Canada)
|
569,604,904,689,340,400
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
JonGilsonAF
| null | 0
|
@AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting.
| null |
2015-02-22 13:09:26 -0800
|
Boston, MA
| null |
569,604,777,962,643,460
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
erina_jones
| null | 0
|
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️
| null |
2015-02-22 13:08:56 -0800
|
London
| null |
569,604,674,715,693,060
|
negative
| 0.6711
|
Flight Booking Problems
| 0.3479
|
American
| null |
LIGal19
| null | 0
|
@AmericanAir cut it. Put me on a flt tomorrow.
| null |
2015-02-22 13:08:31 -0800
|
ÜT: 40.881241,-73.107717
|
Quito
|
569,604,659,712,811,000
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
JWinakor
| null | 0
|
@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
| null |
2015-02-22 13:08:28 -0800
| null | null |
569,604,466,757,865,500
|
negative
| 1
|
Cancelled Flight
| 0.5057
|
American
| null |
LIGal19
| null | 0
|
@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut
| null |
2015-02-22 13:07:42 -0800
|
ÜT: 40.881241,-73.107717
|
Quito
|
569,604,453,462,110,200
|
negative
| 1
|
Lost Luggage
| 0.6814
|
American
| null |
agirlnamedfrank
| null | 0
|
@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.
| null |
2015-02-22 13:07:39 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
569,604,425,238,454,300
|
negative
| 1
|
Flight Booking Problems
| 0.5561
|
American
| null |
LIGal19
| null | 0
|
@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport
| null |
2015-02-22 13:07:32 -0800
|
ÜT: 40.881241,-73.107717
|
Quito
|
569,604,400,479,649,800
|
neutral
| 0.6613
| null | 0
|
American
| null |
Kaywillsmith
| null | 0
|
@AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?
| null |
2015-02-22 13:07:26 -0800
|
The City of Big Shoulders
|
Central Time (US & Canada)
|
569,604,354,703,020,000
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
csb2107
| null | 0
|
@AmericanAir can you help me with a reservation? cant get through on the phone
| null |
2015-02-22 13:07:15 -0800
| null | null |
569,604,330,229,092,350
|
negative
| 1
|
Customer Service Issue
| 0.6188
|
American
| null |
CavaTed
| null | 0
|
@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
| null |
2015-02-22 13:07:09 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
569,604,328,153,083,900
|
negative
| 1
|
Late Flight
| 0.6849
|
American
| null |
farazq
| null | 1
|
@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.
|
[40.80718573, -73.95477259]
|
2015-02-22 13:07:09 -0800
|
New York, NY
|
Quito
|
569,604,243,226,652,700
|
negative
| 1
|
Can't Tell
| 0.6826
|
American
| null |
Texomagal5
| null | 0
|
@AmericanAir more of the insane treatment by your customers
|
[38.5369071, -106.9349375]
|
2015-02-22 13:06:48 -0800
| null |
Eastern Time (US & Canada)
|
569,604,176,960,827,400
|
negative
| 0.705
|
Customer Service Issue
| 0.705
|
American
| null |
gorbell
| null | 0
|
@americanair Help! I need to speak to a live agent before I lose my online reservation being held.
| null |
2015-02-22 13:06:33 -0800
|
Santa Maria, Califoria
|
Pacific Time (US & Canada)
|
569,604,173,236,477,950
|
negative
| 1
|
Customer Service Issue
| 0.7159
|
American
| null |
otisday
| null | 0
|
@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.
| null |
2015-02-22 13:06:32 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,604,083,507,556,350
|
negative
| 1
|
Flight Attendant Complaints
| 0.6766
|
American
| null |
Texomagal5
| null | 0
|
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
|
[38.538038, -106.9370467]
|
2015-02-22 13:06:10 -0800
| null |
Eastern Time (US & Canada)
|
569,603,991,551,782,900
|
positive
| 0.6401
| null | null |
American
| null |
HybridMovementC
| null | 0
|
@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-
| null |
2015-02-22 13:05:48 -0800
|
everywhere, all the time.
| null |
569,603,962,233,622,500
|
positive
| 0.3646
| null | 0
|
American
| null |
agirlnamedfrank
| null | 0
|
@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries
| null |
2015-02-22 13:05:41 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
569,603,590,349,848,600
|
negative
| 1
|
Can't Tell
| 0.6431
|
American
| null |
otisday
| null | 0
|
@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...
| null |
2015-02-22 13:04:13 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,603,156,927,246,340
|
negative
| 1
|
Flight Booking Problems
| 0.6964
|
American
| null |
JasonShaw2
| null | 2
|
@AmericanAir missing a full days of work thanks guys
| null |
2015-02-22 13:02:29 -0800
|
Belleville
|
Eastern Time (US & Canada)
|
569,603,127,223,066,600
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
rebeccabw
| null | 0
|
@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
| null |
2015-02-22 13:02:22 -0800
|
Dallas, Texas
|
Central Time (US & Canada)
|
569,602,798,867,882,000
|
negative
| 1
|
Customer Service Issue
| 0.6531
|
American
| null |
DanielLassman
| null | 0
|
.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.
| null |
2015-02-22 13:01:04 -0800
|
Ocean Ridge, FL
|
Eastern Time (US & Canada)
|
569,602,682,505,138,200
|
negative
| 1
|
Flight Booking Problems
| 0.6538
|
American
| null |
nubzjubz
| null | 0
|
@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
| null |
2015-02-22 13:00:36 -0800
| null |
Eastern Time (US & Canada)
|
569,602,563,261,276,160
|
negative
| 1
|
Customer Service Issue
| 0.6589
|
American
| null |
otisday
| null | 0
|
@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service
| null |
2015-02-22 13:00:08 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,602,295,224,246,300
|
negative
| 1
|
Lost Luggage
| 1
|
American
| null |
GMFujarski
| null | 0
|
@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.
| null |
2015-02-22 12:59:04 -0800
| null | null |
569,602,069,335,838,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
otisday
| null | 0
|
@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.
| null |
2015-02-22 12:58:10 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,602,057,285,574,660
|
negative
| 1
|
Flight Booking Problems
| 0.6626
|
American
| null |
jweslo
| null | 0
|
@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
| null |
2015-02-22 12:58:07 -0800
|
Brantford
| null |
569,601,934,853,873,660
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
rakugojon
| null | 0
|
@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...
| null |
2015-02-22 12:57:38 -0800
|
San Francisco
|
London
|
569,601,869,598,867,460
|
positive
| 1
| null | null |
American
| null |
mattlantz
| null | 0
|
@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
| null |
2015-02-22 12:57:23 -0800
|
Tyler, Texas
|
Central Time (US & Canada)
|
569,601,519,663,906,800
|
negative
| 1
|
Late Flight
| 0.6925
|
American
| null |
tj_carlson
| null | 0
|
.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
| null |
2015-02-22 12:55:59 -0800
|
Brookings, SD
|
Central Time (US & Canada)
|
569,601,363,799,359,500
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
American
| null |
stevereasnors
| null | 0
|
@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
| null |
2015-02-22 12:55:22 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,601,354,118,905,860
|
negative
| 1
|
Can't Tell
| 0.3606
|
American
| null |
ronrisman
| null | 0
|
@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.
| null |
2015-02-22 12:55:20 -0800
|
New England
|
Central Time (US & Canada)
|
569,601,337,882,755,100
|
neutral
| 1
| null | null |
American
| null |
elizabethlawley
| null | 0
|
@AmericanAir yes and I would like a refund.
| null |
2015-02-22 12:55:16 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,601,332,040,089,600
|
neutral
| 1
| null | null |
American
| null |
SamuelWatkin
| null | 0
|
@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?
| null |
2015-02-22 12:55:14 -0800
|
Maidstone, UK
|
London
|
569,601,094,239,825,900
|
positive
| 1
| null | null |
American
| null |
EricRoberts
| null | 1
|
Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
| null |
2015-02-22 12:54:18 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,600,985,007,558,660
|
positive
| 0.6868
| null | null |
American
| null |
IoanGil
| null | 0
|
@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
| null |
2015-02-22 12:53:52 -0800
| null |
London
|
569,600,927,394,631,700
|
negative
| 1
|
Customer Service Issue
| 0.7282
|
American
| null |
otisday
| null | 0
|
@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?
| null |
2015-02-22 12:53:38 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,600,780,048,560,100
|
negative
| 1
|
Bad Flight
| 0.3688
|
American
| null |
sa_craig
| null | 0
|
@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.
| null |
2015-02-22 12:53:03 -0800
|
College Station, TX
|
Central Time (US & Canada)
|
569,600,694,388,445,200
|
negative
| 1
|
Cancelled Flight
| 0.6773
|
American
| null |
otisday
| null | 0
|
@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?
| null |
2015-02-22 12:52:42 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,600,599,588,630,500
|
neutral
| 1
| null | null |
American
| null |
SentieriMelinda
| null | 0
|
@AmericanAir please help us get home tomorrow!!!!!
| null |
2015-02-22 12:52:20 -0800
| null | null |
569,600,462,661,554,200
|
negative
| 1
|
Customer Service Issue
| 0.6887
|
American
| null |
otisday
| null | 0
|
@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.
| null |
2015-02-22 12:51:47 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,600,295,833,116,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
otisday
| null | 0
|
@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.
| null |
2015-02-22 12:51:07 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,600,291,290,656,800
|
negative
| 1
|
Bad Flight
| 0.671
|
American
| null |
shmitty03
| null | 0
|
@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
|
[33.64199395, -84.44238523]
|
2015-02-22 12:51:06 -0800
|
Long Island, New York
|
Quito
|
569,600,137,296,633,860
|
positive
| 1
| null | null |
American
| null |
douglaskgordon
| null | 0
|
@AmericanAir Thank you.....you do the same!!
| null |
2015-02-22 12:50:30 -0800
|
Caribbean, New York and Miami.
|
Indiana (East)
|
569,599,978,722,746,400
|
negative
| 1
|
Customer Service Issue
| 0.361
|
American
| null |
otisday
| null | 0
|
@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...
| null |
2015-02-22 12:49:52 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,599,379,893,575,700
|
negative
| 1
|
Customer Service Issue
| 0.6599
|
American
| null |
otisday
| null | 0
|
@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.
| null |
2015-02-22 12:47:29 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,599,312,671,301,600
|
negative
| 0.6474
|
Customer Service Issue
| 0.6474
|
American
| null |
KeelyPerez
| null | 0
|
@AmericanAir hey there me again from yesterday im still on hold
| null |
2015-02-22 12:47:13 -0800
|
NEONgarden
|
Quito
|
569,599,269,189,107,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
tennetexan
| null | 0
|
@AmericanAir weather is unavoidable. Understaffing is controllable
| null |
2015-02-22 12:47:03 -0800
|
Pilot Point, Republic of Texas
| null |
569,599,116,403,036,160
|
negative
| 1
|
Late Flight
| 0.6424
|
American
| null |
skogsbergh
| null | 0
|
@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?
|
[32.90771571, -97.04233322]
|
2015-02-22 12:46:26 -0800
|
Lake Arrowhead
| null |
569,598,991,463,268,350
|
negative
| 0.7257
|
Flight Attendant Complaints
| 0.3919
|
American
| null |
otisday
| null | 0
|
@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
| null |
2015-02-22 12:45:56 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,598,942,821,744,640
|
negative
| 0.6426
|
Cancelled Flight
| 0.6426
|
American
| null |
KirstKV
| null | 0
|
@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun
| null |
2015-02-22 12:45:45 -0800
| null |
Central Time (US & Canada)
|
569,598,671,420,919,800
|
negative
| 1
|
Customer Service Issue
| 0.6618
|
American
| null |
jenrpblcn
| null | 0
|
@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.
| null |
2015-02-22 12:44:40 -0800
|
Seattle, WA
|
Arizona
|
569,598,544,379,818,000
|
neutral
| 0.6917
| null | 0
|
American
| null |
csb2107
| null | 0
|
@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?
| null |
2015-02-22 12:44:10 -0800
| null | null |
569,598,406,181,695,500
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
jadedhippie09
| null | 0
|
@AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!!
| null |
2015-02-22 12:43:37 -0800
| null | null |
569,598,314,825,556,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6282
|
American
| null |
sigmanu56
| null | 0
|
@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.
| null |
2015-02-22 12:43:15 -0800
|
Natchitoches, LA
| null |
569,598,155,999,674,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.3555
|
American
| null |
jadedhippie09
| null | 0
|
@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
| null |
2015-02-22 12:42:37 -0800
| null | null |
569,597,962,659,110,900
|
neutral
| 0.7241
| null | 0
|
American
| null |
kelseybiscoe
| null | 0
|
@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!
| null |
2015-02-22 12:41:51 -0800
| null | null |
569,597,885,446,271,000
|
negative
| 1
|
Customer Service Issue
| 0.6379
|
American
| null |
cataattack
| null | 0
|
@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
| null |
2015-02-22 12:41:33 -0800
|
Buenos Aires, Argentina
|
Buenos Aires
|
569,597,742,693,154,800
|
negative
| 1
|
Customer Service Issue
| 0.6733
|
American
| null |
jadedhippie09
| null | 0
|
@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
| null |
2015-02-22 12:40:59 -0800
| null | null |
569,597,666,025,345,000
|
negative
| 1
|
Customer Service Issue
| 0.3482
|
American
| null |
bshelton68
| null | 0
|
@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.
| null |
2015-02-22 12:40:40 -0800
|
Everett
|
Arizona
|
569,597,220,871,282,700
|
negative
| 1
|
Customer Service Issue
| 0.6888
|
American
| null |
sweetmel
| null | 0
|
@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
| null |
2015-02-22 12:38:54 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,597,072,350,978,050
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
sweetmel
| null | 0
|
@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!
| null |
2015-02-22 12:38:19 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,596,793,941,401,600
|
negative
| 1
|
Customer Service Issue
| 0.6521
|
American
| null |
rdaniel10
| null | 0
|
@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare
| null |
2015-02-22 12:37:12 -0800
| null |
Eastern Time (US & Canada)
|
569,596,652,622,721,000
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
billyrobbinscsp
| null | 0
|
@AmericanAir But Eagle is always Late Flight
| null |
2015-02-22 12:36:39 -0800
| null |
Central Time (US & Canada)
|
569,596,515,510,956,000
|
negative
| 0.6694
|
Customer Service Issue
| 0.3451
|
American
| null |
angiedrich
| null | 0
|
@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
|
[33.93939612, -118.38973148]
|
2015-02-22 12:36:06 -0800
|
Santa Monica, CA
|
Pacific Time (US & Canada)
|
569,596,502,558,920,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
MeereeneseKnot
| null | 0
|
@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great
| null |
2015-02-22 12:36:03 -0800
| null | null |
569,596,420,761,604,100
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
billyrobbinscsp
| null | 0
|
@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation
| null |
2015-02-22 12:35:43 -0800
| null |
Central Time (US & Canada)
|
569,596,325,076,955,140
|
negative
| 0.6667
|
Cancelled Flight
| 0.6667
|
American
| null |
nicoeats
| null | 0
|
@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
| null |
2015-02-22 12:35:21 -0800
|
Tokyo, Japan
|
Eastern Time (US & Canada)
|
569,596,156,927,303,700
|
negative
| 1
|
Late Flight
| 0.6742
|
American
| null |
Diane_Lowery
| null | 0
|
@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning
| null |
2015-02-22 12:34:41 -0800
|
Cool suburb N. of Dallas
|
Central Time (US & Canada)
|
569,595,899,204,255,740
|
negative
| 1
|
Customer Service Issue
| 0.6234
|
American
| null |
BaburRaja
| null | 0
|
@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr
| null |
2015-02-22 12:33:39 -0800
|
Chelmsford, MA
| null |
569,595,791,355,981,800
|
negative
| 1
|
Can't Tell
| 0.6684
|
American
| null |
CakeNDeath
| null | 0
|
@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.
| null |
2015-02-22 12:33:13 -0800
|
Old City Philly
| null |
569,595,643,087,487,000
|
neutral
| 0.6616
| null | 0
|
American
| null |
coffeeculture
| null | 0
|
@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.
| null |
2015-02-22 12:32:38 -0800
|
Dublin, Ireland
|
Dublin
|
569,595,595,754,639,360
|
negative
| 1
|
Customer Service Issue
| 0.648
|
American
| null |
SchrierCar
| null | 0
|
@AmericanAir no hold times, just disconnections. There is no excuse for that
| null |
2015-02-22 12:32:27 -0800
| null | null |
569,595,399,557,685,250
|
negative
| 1
|
Customer Service Issue
| 0.6579
|
American
| null |
rcshore
| null | 0
|
.@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.
| null |
2015-02-22 12:31:40 -0800
|
Washington, DC
|
Quito
|
569,595,333,899,997,200
|
negative
| 0.6384
|
Customer Service Issue
| 0.6384
|
American
| null |
jkordyback
| null | 0
|
@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
| null |
2015-02-22 12:31:24 -0800
|
North Saanich, BC
|
Pacific Time (US & Canada)
|
569,595,309,279,440,900
|
neutral
| 0.6767
| null | 0
|
American
| null |
RafaANieves
| null | 0
|
@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?
| null |
2015-02-22 12:31:18 -0800
| null |
Quito
|
569,594,855,556,452,350
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
jmgscott
| null | 0
|
@AmericanAir I've been trying for 4 hours to get hold of someone.
| null |
2015-02-22 12:29:30 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,594,712,337,854,460
|
positive
| 0.6566
| null | 0
|
American
| null |
Ag03Recruiter
| null | 0
|
@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there
| null |
2015-02-22 12:28:56 -0800
|
Fort Worth, TX
|
Central Time (US & Canada)
|
569,594,402,114,392,060
|
negative
| 0.7021
|
Late Flight
| 0.7021
|
American
| null |
JasonPeppel
| null | 0
|
@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
| null |
2015-02-22 12:27:42 -0800
| null | null |
569,594,123,222,585,340
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
ColourBasis
| null | 0
|
@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26
| null |
2015-02-22 12:26:36 -0800
|
National, based in Texas
|
Central Time (US & Canada)
|
569,594,026,732,740,600
|
negative
| 1
|
Customer Service Issue
| 0.6275
|
American
| null |
TomGasparetti
| null | 0
|
@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?
| null |
2015-02-22 12:26:13 -0800
| null | null |
569,593,810,390,425,600
|
negative
| 0.7094
|
Customer Service Issue
| 0.7094
|
American
| null |
guernicaguy
| null | 0
|
@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working
| null |
2015-02-22 12:25:21 -0800
| null | null |
569,593,694,963,310,600
|
negative
| 0.6541
|
Customer Service Issue
| 0.6541
|
American
| null |
otisday
| null | 0
|
@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
| null |
2015-02-22 12:24:54 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,593,346,223,579,140
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
catiekate
| null | 0
|
@AmericanAir we've been on hold for hours.
|
[35.22534456, -106.57241352]
|
2015-02-22 12:23:30 -0800
| null | null |
569,593,278,636,675,100
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
otisday
| null | 0
|
@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?
| null |
2015-02-22 12:23:14 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
569,593,050,235,736,060
|
neutral
| 1
| null | null |
American
| null |
WishUpon_26
| null | 0
|
@AmericanAir can you guys help me please?
| null |
2015-02-22 12:22:20 -0800
|
KY
|
Eastern Time (US & Canada)
|
569,593,045,777,322,000
|
negative
| 1
|
Cancelled Flight
| 0.3704
|
American
| null |
otisday
| null | 0
|
@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.
| null |
2015-02-22 12:22:19 -0800
|
Pekin
|
Eastern Time (US & Canada)
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.