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F86702 | st-clement's-surgery | https://www.nhs.uk/services/gp-surgery/st-clement's-surgery/F86702/ratings-and-reviews?currentpage=7 | Friendly staff | 5 | My experience with the doctor to discuss my medical condition was a positive one. She listened and took my concerns into consideration. Her manner was warm and friendly. | April 2022 |
F86702 | st-clement's-surgery | https://www.nhs.uk/services/gp-surgery/st-clement's-surgery/F86702/ratings-and-reviews?currentpage=7 | Understanding and caring | 5 | Attended today for a smear test which I normally dread, like a lot of women, but the nurse was so good and understanding with my concerns and it went very smoothly and pain free. Thank you so much. | March 2022 |
F86702 | st-clement's-surgery | https://www.nhs.uk/services/gp-surgery/st-clement's-surgery/F86702/ratings-and-reviews?currentpage=7 | Good Doctors surgery | 5 | Was seen by GP yesterday she was patient with me listened to what i had to say and generally was very empathetic towards me which makes a face to face consultation more comfortable ,huge thankyou to my GP | February 2022 |
F86702 | st-clement's-surgery | https://www.nhs.uk/services/gp-surgery/st-clement's-surgery/F86702/ratings-and-reviews?currentpage=7 | Great GP | 5 | I went to see my GP yesterday ... all GPS should be like this lady. She was very thorough during the appointment and covered all avenues possible to try and resolve and make better my current situation. A kind and caring GP ... | February 2022 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Professional service | 4 | I have been very well treated today with my appointment at my doctors willows surgery in particular with my doctor himself..he was very helpful and very professional and I felt he genuinely cared about me and my issue and made sure I got the care and attention I needed. | June 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Great care as always | 5 | Yet again a lovely experience from the Willows. Phoned for some MRI results and was given a telephone appointment with a doctor to discuss these. Doctor called when scheduled and gave me the results and happily answered my questions and then immediately booked me a physio appointment for a few days time . Always find the reception staff and doctors polite and friendly. Highly recommended | June 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Great practice | 5 | I had my blood test done couple of weeks ago. Very friendly staff and made me feel very comfortable. | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Very helpful and friendly | 5 | The reception staff are extremely friendly and helpful and so is the doctor. My baby and I recieved very good care | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Very Impressed | 4 | I required two separate appointments for myself and my Son. The receptionist and GP were accommodating and ensured my Son was seen as earliest as they could and also arranged a next day blood test for myself at the surgery as I couldn’t travel to another clinic. The GP answered all my questions without making me feel like I was taking up any of her time and was thorough in explaining why my Son may be experiencing his symptoms. | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Above and beyond | 4 | After a mix up at the surgery the receptionist went out of her way to contact the dr who very kindly found a way to see me today Thank you so very much | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Outstanding Practice | 5 | I have had an outstanding service with this practice.
So many Nhs services are under enormous pressure. This practice has gone above & beyond.
A good GP equals peace of mind.
I'm just remembering to say thank you & be grateful where credit is due. | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | A very caring practice | 5 | I am very happy with the caring service received at The Willows. The drs and staff are determined to make the practice even better. | May 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Great Dr | 5 | The Dr was kind, considerate and very knowledgeable she helped me so much. Arranged medication and further consultation with hospital. Asked me to come back after next course of antibiotics. | April 2023 |
F86057 | the-willows-practice | https://www.nhs.uk/services/gp-surgery/the-willows-practice/F86057/ratings-and-reviews?currentpage=7 | Excellent service and staff | 5 | I highly recommend Willows Medical Center. The environment is friendly, the reception staff is helpful, and the overall quality of health and well-being delivery is excellent. The cleanliness is exceptional, and everything about the center exudes professionalism and care for patients. | April 2023 |
F82039 | dr-p-&-s-poologanathan | https://www.nhs.uk/services/gp-surgery/dr-p-&-s-poologanathan/F82039/ratings-and-reviews?currentpage=7 | Worst experience | 1 | I went to GP as I have been struggling for nearly two months with cold, completely blocked nose, cough, lack of sleep and stress which illness was causing, and stress on job. The doctor wouldn’t want to listen to me at all, why I came to see him. I didn’t get any medical advice regarding my condition. He didn’t do any examination, didn’t check blood pressure, pulse, nose lining, nothing. I insisted on checking lungs at least as I was coughing. He did it through my coat, just checked in two places at the front and that’s it, didn’t even check from the back. I asked for a sick leave as I felt very poor and was not fit to work. Forgot to mention I am pregnant 25 weeks. And the doctor said he cannot give me and that’s when I got an advise from him to resign from job if it’s difficult for he because jobs are like that.
I am thinking to change the practice | December 2023 |
F82039 | dr-p-&-s-poologanathan | https://www.nhs.uk/services/gp-surgery/dr-p-&-s-poologanathan/F82039/ratings-and-reviews?currentpage=7 | Thorough and understanding service | 5 | I experienced complications following a heart operation at another hospital and have had to engage with my GP on numerous occasions this year. My GP at this practice has gone above and beyond with his duty of care towards my health and recovery. He has taken a personal interest in my condition and made me feel at ease at all times. I have felt let down by the hospital who operated on me but now feel confident as my GP has set out a good progress and recovery plan. He is the one professional I have real confidence in. I do not have any issues obtaining appointments and everyone at the practice conducts themselves in a professional and compassionate manner. | November 2023 |
F82039 | dr-p-&-s-poologanathan | https://www.nhs.uk/services/gp-surgery/dr-p-&-s-poologanathan/F82039/ratings-and-reviews?currentpage=7 | Great gp practice | 5 | Not long joined this surgery after my old gp surgery closed down.all the stress caused from losing a dr whom had treated patients with great care and respect. I am delighted with my new gp surgery because the receptionist answer their phones promptly and are super helpful, the nurse is excellent and so is my new gp. I can highly recommend this gp practice for it's great care. | August 2023 |
F82039 | dr-p-&-s-poologanathan | https://www.nhs.uk/services/gp-surgery/dr-p-&-s-poologanathan/F82039/ratings-and-reviews?currentpage=7 | Unbelievable | 1 | Today 9.45am I went for my prebooked appointment with GP. After going inside GP Centre, I have been told that Doctor is running 1 hour late; also 2 admin people are late. Hence, they couldn't inform me. I left and was waiting for bus. And found out something unbelievable. The patient in queue with a child before me but appointment was after me at 10am. But was seen before time. She said she is very happy as Doctor saw her before time. I have heard complain about this GP before. Today, I have experienced by myself. | August 2022 |
F82686 | dr-a-patel | https://www.nhs.uk/services/gp-surgery/dr-a-patel/F82686/ratings-and-reviews?currentpage=7 | Poor Practice | 1 | Absolutely horrified at the amount of time it takes to get through to reception - waiting 32 mins today and only stayed on the line as i needed to cancel an appointment and didnt want it to be a wasted slot for someone else, knowing how unlikely it is to get an appointment before 2/3 weeks. Almost impossible to get through to anyone and even more impossible to get an appointment within 2 weeks minimum. Puts a lot of pressure on secondary services. | March 2023 |
F82686 | dr-a-patel | https://www.nhs.uk/services/gp-surgery/dr-a-patel/F82686/ratings-and-reviews?currentpage=7 | Great Practice | 5 | I would like to say a Big Thankyou to the receptionist for getting my meds sorted out and ringing me back to let me know my recent test was clear they are working hard to help patients through this extremely difficult time of covid Also the Doctors are working very hard to see as many patients as possible or making phone consultation over the phone I am very happy on how I have been treated and appreciate all at the surgery Thankyou . | January 2022 |
F82671 | prasad | https://www.nhs.uk/services/gp-surgery/prasad/F82671/ratings-and-reviews?currentpage=7 | Great practice | 5 | I find the Doctor and reception staff very helpful no problem is to small and offer good advice you do t feel rushed with your appointment | December 2023 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | No appointments. | 1 | I phoned at the said times to get an appointment; 8.30 and 1.39. No appointments available and no offer of alternative venue or pharmacist. In fact when I phoned this morning and I became number 2 in the que the surgery cut me off with a message saying they are busy. I work so I cannot continue to be holding on to a phone line to get an appointment. I have also emailed the surgery regarding a repeat prescription to no avail. | April 2023 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | 1 1/2 hour wait for a booked appointment | 2 | Review: I had an oppointment today 7/3/2023 at 14.00. arrived on time went to the robin's surgery reception desk at 13.55 told the receptionist my name date of birth and was told to take a seat
then went to the toilet and sat down and waited and waited. At 1430 went up to reception desk and asked whether the doctor was running late and was told he had a patient in with him and it was a double appointment. I said ok and sat down and waited and waited .At 14.50 went up to the reception desk. They apologised and tried to call the doctor who didn't respond then the receptionist said pop round and knock on doctors door. Doctor didn't respond and Iwas told told was still on his list so he should respond. I wasn't very pleased so the receptionist said ring my line manager which she did, the line manager came down and told the receptionist the doctor had called me over the system 3 times which did not hear and if that's the case I would like to hear it because I never heard a thing. Doctor can be rude to the point of being obnoxious but put up with it. Thinking he's under pressure and stress but enough is enough. will see doctor in future even though I've got to wait another month until 3rd April. | March 2023 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | Unprofessional staff | 1 | I had a worst experience of visiting a GP today ..i visit the surgery after waiting for almost 2 months.. The staff at reception is totally unprofessional. Anyways i went in doctor room and i expalined about my issue and he was so rude and said he can discuss one matter and 10 minutes time .. After that he was busy in his computer for making a refferal and for the other problems i have to wait for 2 months to see the doctor and then again 2 months for another probem.. These NHS staff cant even talk gentally and professionally to patients. The doctor said it is all politics and i just left ..Its better to stay home rather than visiting such GPs and suffering more with their behaviour and attitude. | January 2023 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | Really, really awful GP practice | 1 | It is nigh on impossible to get a GP appointment, the system is not fit for purpose & by the time your call is answered there are never any appointments.
The online booking system doesn’t work, the polyclinic is always full to capacity.
Even booking an appointment in advance is over a 4 week wait. Utterly disgraceful and not fit for purpose, this GP practice needs to listen to patients and review the way it takes appointments. | December 2022 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | Nothing short of a complete shambles | 1 | After contracting a case of tonsillitis I needed to be prescribed some antibiotics, in extreme pain I rang the surgery on Wednesday afternoon to be told by a lady nothing could be done that day and I would get an appointment if I called back the following morning at 8:30. So as instructed I called in at 8:30 and was advised by a ridiculous sounding message that they’ve had on their system for around 3 years about covid cases rising in the capital (old news indeed) I was then advised I was 6th in queue after 1 hour of waiting I got to 1st in the queue and was anticipating speaking to someone when the same ridiculous voice told me they were completely busy and I was cut off. I am 51 years old and have worked since leaving school at 16 I estimate I’ve paid over £150,000 in National insurance and feel I deserve better treatment. I am moving home in the next few days and I will certainly not miss the robins surgery and it’s completely dire service. In the 15 years I’ve been a patient along with my family we have probably visited the surgery around 20 times and it has always been an extremely unpleasant experience. | September 2022 |
Y00312 | the-robins-surgery,-harold-hill-health-c | https://www.nhs.uk/services/gp-surgery/the-robins-surgery,-harold-hill-health-c/Y00312/ratings-and-reviews?currentpage=7 | For an appointment lottery - your start must favour you | 2 | For accessing medical assistance, One need to see a doctor.
At Robin's, accessing doctors is possible only when you are lucky to get an appointment. It takes on an average of 40 minutes to get onto a call. Because I had called at 8:27 am for the morning appointment (3 minute earlier - wary of past several experience of waiting for 40 minutes to hear that "all appointments are booked for the day and you can contact out of hours GP"), and post waiting on the call for 31 minutes, to anyone's dismay, I was informed of a #rule that, "because you have called earlier to 8:30am, you have been directed to enquiries line" (a different phone line). The staff attending the appointment line and the enquiry line sit at a distance of two feet, and if the practice really has the sense of patient care
For the sum of money that I pay every month to NHS, I don't get the return of service. Incidents such as these gives a very bad experience and cause irky mood to the already distressed mind due to illness. There have been multiple instances where I had to wait for weeks to get an appointment, and it is a lottery win to get a successful. I think experience of lack of attention, lead people to call 999 for silly things, which is a absolute stress on emergency services. | January 2022 |
F82609 | dr-pm-patel | https://www.nhs.uk/services/gp-surgery/dr-pm-patel/F82609/ratings-and-reviews?currentpage=7 | Fantastic GP and helpful reception staff | 5 | The service at this surgery is so good that I have recommended it to others and my partner has moved his care here as he was at Rosewood before who were impossible to get an appointment with. One of the doctors has helped me with both mental health and physical health problems and supported me with problems with my employer making sure I did not go to work until my employer had organised a return properly through occupational health. She is a very proactive and professional doctor who cares about what you think as well as offering outstanding advice. They also accept repeat prescription requests via email rather than the archaic dropping off and picking up like so many surgeries still do and you can also use the NHS app to ask them for advice. Prescriptions can often be ready the same day you request them which is fantastic. They do have a bit of a lack of appointments but I think this is the case with all surgeries nowadays sadly. I would recommend this surgery to anyone. | October 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Amazing Team! | 5 | By far the best team of doctors and reception ! So lovely, caring and helpful. I'm very grateful for them all. The nhs has been under pressure and they have worked so hard to still remain open during covid-19 to look after others. | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Amazing practice | 5 | Amazing practice, reception staff are so friendly they are very professional and supportive and have helped me massively. I definitely recommend using this practice! | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Very good surgery | 5 | I been registered at this practice for many years and the care has always been excellent. My doctor is very nice polite and caring and the reception team are very helpful and also willing to go out there way to help. | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Best GP ! | 5 | Best gp surgery, my doctor is helpful and he is very nice. The reception team are very friendly and helpful always happy to answer all my questions and advice me on any situations. My children and wife also registered and they also think very good surgery | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Brilliant service | 5 | The staff at this surgery are very helpful. They helped me with a same day appointment as I had one a week later. The reception staffs are very polite and I would highly recommend this GP to my friends and family | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | friendly staff and doctor | 5 | I am very happy with this surgery staff are caring and nice. Every time i come to the surgery i always have a good chat with the reception staff they make me laugh and keep me happy. I got to see my doctor on the same day and my doctor was helpful, he listened to me and sorted my problem. Best surgery in my area. | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Fab Team of drs & reception | 5 | The girls in reception ever so lovely, Always smiling and helpful. Always good laugh with the reception team, Always a good mood when entering the practice. My doctor is very polite kind and caring exactly what a patient looks for ! Fantastic service always! Grateful to be part of an amazing practice. | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Best Practice | 5 | Very happy with the GP practice excellent doctors who go out their way to helping patients would recommend this practice to locals in the area | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Great practice | 5 | I have been using queens bridge practice for about three years now They have been amazing throughout the years. The staffs are very helpfull and the doctors and nurses are here to help. You can get appointments each day if you call them between 8:30 to 9:30 which i find it very easy to get help as i have three kids under 6 years old. Once you get to the practice you will get called not more than 20 minutes from your appointment time. Because of those reasons i recommend queens bridge practice and happy with the service they provude | March 2022 |
F84117 | queensbridge-group-practice | https://www.nhs.uk/services/gp-surgery/queensbridge-group-practice/F84117/ratings-and-reviews?currentpage=7 | Superb practice | 5 | The whole team were superb from the reception team to the doctor. This was not surprising as I have always had this quality of service in the past and over many years. This was particularly impressive at a time when the surgery is under enormous pressure due to the pandemic and patient demand | March 2022 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Stop advertising Dr Iq when it isnt working | 2 | the Practice should stop advertising Dr iq as an access tool because most if not all of its features do not work. For example it is impossible to get an appointment via Dr iq. The practice should instead improve access to appointments by making more appointments available and have a triage system in place to direct patients to the best service. It should also have all staff in the back office to lessen the queues at busy times. There should be a queue target of no more than three people in each queue waiting to be seen by reception. It should also advertise times during the day when it is less busy so people can targwet when they arrive for adviceor to make an appointment. | November 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | worst practice ever | 1 | I have been with a few gp practices in the last 20 years, but this one is the worst ever.
You'll wait at least 90 minutes to speak with reception, whatever the reason.
On the app, you'll never be able to book an appointment - as there's nothing available.
I also don't think is fair to charge (only cash payments) your clients for a form requested by a private medical insurance. I sent the form to the GP 6 weeks ago, after 2 weeks waiting, they emailed me asking to come in person at the reception to make the payment. When payment was done, I have been told that I'll have the form on the same day. It's been another 4 waiting weeks, while I was spending every week at least 90 minutes trying to chase the form. I still don't have the form, which is becoming so frustrating. Every time I call, a hear a different story. It's a nightmare!!! | November 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Appointments are cancelled instead of rescheduling | 1 | They canceled the baby's vaccine appointment in last minute and we are unable to book the appointment again | November 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Loxford practice | 2 | I was sent a message asking to have a blood pressure reading.I had an appointment a few weeks before and the clinician took my blood pressure but they told me there was no record of it how bad is that they don't even update your records when you have an appointment,so I have to go and have my blood pressure taken again they need to get there act together. | July 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Loxford polyclinic | 1 | I don’t understand this gp. You call to get to appointment and the admin act like there the doctor. You have to get very confrontational with just to see the doctor. There job is to book people to see the doctor not act like there a doctor otherwise we would waste our time calling or coming to the clinic. When people call for an appointment you should just take there details and book it’s not there job to give medication and medical advice. | June 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Near impossible to get appointments | 1 | The app is awful and there is an hour long wait on the phone at 8 in the morning to get appointments. | June 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Awful practice, poor service , poor booking systems | 1 | Awful spend ages trying to book a consultation on the app at 8am going through all the options and boxes that are clearly not read by anyone. Phone rings for split second then gets put down got no time to answer then get a voicemail saying missed appointment and need to book again another day call the surgery back to try and get call back need to wait as 20th in a que finally get through receptionist says it’s my fault I shouldve been by my phone the whole morning waiting as i knew i had an appointment, Says nothing they can do and says i might get a call back I might not now depends on the person. How is this an efficient system people work through illness and injury people have lives and jobs and kids how can you expect people to rush onto an app at 8 am then wait 5 hours for a phone call with no way of contacting back if missed | May 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | A special gratitude | 4 | I have had several issues over a year now. I want to take this opportunity to thank all the staff at reception, manager and the team, doctors, nurses, pharmacist and hca. Thank you for your services and patience. Your kindness and professionalism. Thank you for finding the time to see me and guide me in the right direction. Thank you for all the abuse that you tolerate from your patients and take it on the chin and stoll carry on with your service at the desk. I have witnessed many abusive patients at reception and have witnessed, your understanding for such patient's frustration but you all have shown great respect and kindness. It's a special gratitude from me and my children, under your care. We are proud to be under your care and we also understand the load of work you all have on a daily basis. I also would like to thank you all on behalf of loxford community as a gesture of respect and honour for the whole team. You successfully gave us great service and I encourage to continue with the good work of serving the humanity. | May 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Unprofessional staff | 1 | The latest “press 1 to be called back” means simply that you hang up and wait for a call that won’t come. I have high blood pressure and the medication is not working, still the practice manager rejected my appointment request because I had not attached pics of my swollen legs. Looking elsewhere now. Disgraceful system. | May 2023 |
Y02987 | at-medics---the-loxford-practice | https://www.nhs.uk/services/gp-surgery/at-medics---the-loxford-practice/Y02987/ratings-and-reviews?currentpage=7 | Loxford Polyclinic | 1 | More shame for Loxford Polyclinic. I am very upset.
In almost in every day I contact the clinic to make an appointment and they can't do it, all the time the same answers,I'm tired of always hearing the same answers and I'm tired of wasting hours on the phone calling the Practice and not solving anything. I and my son we did test blood and I want to discuss with the doctor about the results, considering that I was not called by the Practice to tell me about the results, and there is more to say but I am tired. Disappointing !!! | March 2023 |
F86692 | mathukia's-surgery | https://www.nhs.uk/services/gp-surgery/mathukia's-surgery/F86692/ratings-and-reviews?currentpage=7 | The worst. | 1 | I pre-booked an appointment and did not get a call. I even went about emailing them on many occasions and have called them regarding my antidepressants needing to be put on repeat however they do not seem to care and do not take measures until I have taken the extreme such as complain to the NHS. Not sure how a surgery which is this bad is still running. This is not the first time I have dealt with an issue with them. This is probably the 5th time I am having an issue with them especially considering that they allowed me to go through withdrawal symptoms as they could not be organised enough to send through a prescription I requested on many occasions. This issue itself happened over 3 times and I will not be staying with them after this summer. | July 2023 |
F86692 | mathukia's-surgery | https://www.nhs.uk/services/gp-surgery/mathukia's-surgery/F86692/ratings-and-reviews?currentpage=7 | Brilliant and helpful staff | 5 | I have always had brilliant experience with the surgery, staff is very friendly and helpful. Me and my family always had brilliant service. Every member of the surgery deserve the best appreciation for all the hard work they have and continue to put in to help their patients beyond and above the limits. I would like you say thank you so much for all the help and support you have given me and my family. I wish you all the very best a caring Surgery with best staff and best doctors. Thank you | December 2022 |
F86692 | mathukia's-surgery | https://www.nhs.uk/services/gp-surgery/mathukia's-surgery/F86692/ratings-and-reviews?currentpage=7 | Great practice | 5 | Great staff and always very helpful. Doctors always take there time to listen to you. The practice does look after there patients | June 2022 |
F86692 | mathukia's-surgery | https://www.nhs.uk/services/gp-surgery/mathukia's-surgery/F86692/ratings-and-reviews?currentpage=7 | Great Practice and service | 5 | Me and my family have been with this practice for 30 years now and We never have any issues with it. The receptionist staff members are really nice, friendly and are always willing to help where they can despite the busy nature. They are friendly over the phone and try to put my needs first.
I am writing this because this surgery as a whole deserve the best words. Thank you so much for being there during these hard times. We really appriaciate your service. | May 2022 |
F86010 | fullwell-cross-med.-ctr. | https://www.nhs.uk/services/gp-surgery/fullwell-cross-med.-ctr./F86010/ratings-and-reviews?currentpage=7 | Time waste | 1 | They don't give you the timing you want to see, doctor. They are so rude and disgusting. Not enough experience, doctors or staff. We just go and sit there and wait for more then one hour. They are not helpful. | December 2023 |
F86010 | fullwell-cross-med.-ctr. | https://www.nhs.uk/services/gp-surgery/fullwell-cross-med.-ctr./F86010/ratings-and-reviews?currentpage=7 | Spot on | 5 | Very efficient service made even better by the friendly manner it was done. An obvious knowledge of the individuals own personal medicine was very evident | September 2023 |
F86010 | fullwell-cross-med.-ctr. | https://www.nhs.uk/services/gp-surgery/fullwell-cross-med.-ctr./F86010/ratings-and-reviews?currentpage=7 | New booking process | 5 | Applause for the new online booking system. Went online at 8; had a text about five mins later and doctor has already called by 9:20. I know I can’t expect this service all the time but impressed so far. | July 2023 |