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D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Covid and Flu Vaccinations | 3 | Very smooth throughout. Booking was easy. On attending the clinic there was minimal delay and the clinician dealt with both my wife and myself at the same time. Neither of us had any after effects other than the usual soreness in the arms for a few days. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Good Practice | 5 | I attended the flu/covid vaccination clinic. It was very well organised and meaning the vaccinations were carried out quickly. Friendly staff helped lighten the visit. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Professional service | 4 | Very professional service, quick and pain free for both COVID and flu injections. Would highly recommend this practice | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Good practice | 4 | Been at this surgery for years now , never had a problem , yes it is a busy place you can't always get through on the phone first time , the staff are always helpful and polite despite having to do a very stressful job | September 2023 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Best Practice In The Area | 5 | The staff , as all medical staff and receptions are extremely busy but they are excellent in all respects. From the initial call to treatment through to ordering prescriptions they are polite, professional and accommodating. Over the years I have been with a number of surgeries due to the vagaries of my employment but St James surgery are undoubtedly the best. | November 2023 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Great practice | 5 | Have always been treated with respect and apart from some difficulties in 'getting through on the telephone' have received the treatment required, when required | December 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Excellent receptionst | 5 | The lady who was on the appointment line yesterday morning couldn't have been more pleasant and helpful. She was brilliant! | December 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Great Practice, helpful, efficient and friendly | 5 | Immediate response to any questions I had, and with a smile. Felt like they genuinely cared. As an old person I felt I had at last found a surgery that I had confidence in. | October 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Excellent organisation | 5 | Recently had my flu jab and as always the organization of the appointments was fantastic, the staff were friendly & professional. It was so calm & straightforward, in & out within 5 minutes. Extremely well done to all involved & thank you. | October 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Difficult for no reason. | 2 | Not really a welcoming surgery, no one’s really explained to me the protocol on how they work, couple times now I’ve been on the phone and the receptionists have been nothing but rude to me, first time when I registered and they got my appointment dates wrong, & then I’ve also came in today because I lost my sample bottles and requested some more, but was refused as I didn’t have my blood forms, with me (they were at home) they still refused they wanted me to bring them in, show them I had the forms then I would of been given the sample pots, even though these forms are my notes and could of easily been printed off, and these samples have been requested by a nurse. I work at a different surgery so I know how things work and how easy it is to do things for the patients just seems to me they’re difficult for no reason. | September 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Practice usually helpful. Not today | 4 | I phoned the surgery today receptionist not at all helpful I am 82 type one diabetic my husband has diabetes ,vascular dementia,atrial fibrillation I am his only career I needed to see a nurse as I have a area on my leg re inflamed with puss coming from it has been like this for about two weeks worried it could ulcerated was told couldn’t see a nurse must go to accident hospital as accident caused the wound Three weeks ago it in gin Clacton driving to Colchester is to difficult so I’ll treat it myself and hope for the best most dissatisfied and disappointed usually the reception staff are most helpful and caring maybe this one was having a bad day let’s hope my leg heals without problems | August 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | Lovely place and Staff | 5 | My wife passed away last week after along illness. I cannot thank the doctors and staff enough for the kindness and care she received during this time. Nothing was too much trouble to help her or me. Thank you all. St. James, you are brilliant. | June 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=7 | All the staff are so helpful | 5 | My mother and I have just moved into the area from East London. My mother who is 89 and had a partial hip replacement 2nd January 2022, has not long left hospital and the care she has received from the practice is wonderful. Her GP home visit was so amazing. I also had to see the nurse for a medical ( as a new patient) and the attention I received was great! The nurse took her time and was so approachable.
The after care my mother is receiving from this practice is unbelievable. Thank you and thankyou to the receptionists, everyone has been so informative and caring.
You are all a credit to our NHS service!
We cannot thank you enough. | January 2022 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Difficult Practice | 2 | I had a wonderful experience with a part time Doctor, who was fantastic , at this particular practice
Extremely polite manner and very efficient
However, it is impossible to get appointments without waiting many days and lengthy wait for telephone calls , so I cannot imagine what it must be like if you are severely ill or elderly
I reiterate, my recent experience with my GP was brilliant but I understand he will be leaving in February 2024 | October 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Positive experience | 5 | As a patient who rarely visits the Practice ( usually for med reviews ) I had to do so twice this week and found staff at both appointments extremely helpful going far beyond my expectations . On the first to a GP referred by 111, I received a telephone call at precisely the time given. This was followed by a face to face consultation with a GP there within the hour. Early the next morning I was scanned at Royal Free ( thanks to my GP calling them). They were able to diagnose the problem prior to planned treatment.
Yesterday I had a booked Travel vaccination appt in which all was carefully explained and administered. I also had my diabetic review inc foot check up at the same time- not expected as I had a booked appt for this next month.
How much more could a patient expect? Absolutely nothing so thank you once again.
( I don’t think am allowed to name people involved but hopefully they will see this). | October 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Great, friendly and responsible staff | 5 | After a very long time I have found my practice has great doctors with patients at their heart. They are really interested in getting patients well quickly and also quite quick at organising quick diagnoses. Also telephone follow ups are getting normal | September 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Good practice | 4 | I was seen by a doctor who was extremely patient and helpful.she was very supportive with all my concerns | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Great practice | 5 | I was seen on time. GP very pleasant and I didn’t feel rushed.
Care assistant extremely helpful and kind | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Great practice that goes above and beyond! | 5 | The care at this practice is brilliant. Like all of the NHS the demand is greater than the supply can ever meet but the team here work hard to try to manage patients fairly and once you get seen by a doctor/nurse/pharmacist they provide excellent care, are kind and show real empathy. The reception team try their hardest despite the challenges faced. In this day and age it’s hard to find a gp practice who actually still treat people as individuals and where you can truly trust the doctors and nurses. I feel lucky to be a patient here and I am grateful for their care in these challenging times for the NHS. | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Surprised | 1 | It is virtually impossible to get an appointment, very long waits for all appointments usually recommended to ring 111 yet the surgery are posting leaflets locally to get new patients. Totally unacceptable when they seem unable to manage the patients they already have. | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Helpful staff and good care received | 5 | Staff and GPS are very helpful. Appointment always given in fair amount of time and support offered is always great. | July 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Great practice but | 5 | In general this is an excellent practice but I send the practice manager an email that wasn't acknowledged. I sent it again and still haven't had an acknowledgement. Even if there's no comment on the content the email should at least be acknowledged | June 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=7 | Speedy resolution | 5 | Due to a misunderstanding my pain relief medication was cancelled (possibly, erroniously, by me online).
With 2 conversations with very helpful staff the issue was resolved and medication was available from nominated chemist that afternoon. | May 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Difficult to book an appointment | 3 | I have spent a long time on the phone and when it is my turn there are never any appointments. The online booking system was fantastic!!! Sadly it was stopped during covid, understandably. Are there any plans to bring it back soon? When do you think that will be? I can't wait - I loved it! Many thanks in advance. | November 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Bad practice | 2 | I have been trying to get an appointment last two weeks and after half and hour waiting on the phone, they says call back tomorrow! I’ve been suffering with pains and now my arms and ankles are swollen! 28th November when I rang them after long explanation they booked a telephone consultation out of hours evening 8.15 of 29th. I was waiting from 8pm still no one call me!!
I don’t ask or call them often but when I really need an appointment, they try their best not to give any appointments! Why this GP practice even open if they don’t want to help any patients! | November 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Ok practice | 3 | I did have a bad experience the last appointment I had.
The lady doctor was so rude to me, ii was told to stop talking as she had another patient to see
I believe it was because I mentioned my medication, but was told you are here to have your stomach. Looked at, God you can only mention the one symtom | November 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Terrible communication | 1 | I am waiting for some blood test results which I had done on 28th October.
I have tried calling the surgery multiple times only to be number 1 in the queue for half an hour!
Some days I have called twice with the same result.
I have tried the econsult only to be told someone will get back to me by a certain date,which never happens.
It is impossible to get through to this surgery. | November 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Loss of Personal Records | 3 | I left a Medical Questionnaire, about 20 pages, with the practice on 7 August. I had filled out the form in order to start a new job and just needed it to be checked over by my GP and counter signed. I was told this would take 6 weeks. 8 weeks later, I contacted the Practice online and within hours was told my form was ready - only to be given a 'Medical Report' that my GP had produced. This was not what I needed and the original form I had submitted to my employer and could not get back in order to copy for the practice again. They didn't seem to understand what I was asking for and as yet I still have no form and am in limbo with my new job starting date. | October 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Forced to go private | 1 | I tried to book an appointment at Vale drive. At first I was told that they had zero availability, I explained that I hadn't seen a doctor since 2018 and am on 3 medications and do need to see someone I was then offered an appointment in 3 weeks time. I need help now so ended up having to pay for a private doctor. I am self employed, no private medical and couldn't take the time off work to wait at a hospital emergency room. The level of indifference to my request for help was appalling. Truly terrible level off care. | September 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Emergency | 5 | During a routine blood test at Longrove Surgery last week, I collapsed. When I came to, I could hear talk of ‘blue light’ and ‘ambulance’ and as I was helped onto a bed, I realised that the nurse had had to call for emergency help as she was alone with me when this happened. It took some time – more than half an hour, perhaps much more - for me to feel vaguely normal again and all this time my vital signs were being regularly monitored and there were 2 clinicians in the room with me throughout.
I am very aware (and was at the time) that this situation was extremely disruptive not only for the practice staff but also for the patients who were waiting, some of whom - I found out later – had to have their appointments rescheduled. If you are one of those patients, I’m sincerely sorry for the inconvenience I caused you but please know that if you are ever in a similar situation, the attention and care you will receive will be second to none.
I cannot praise the staff at Longrove highly enough for the way they looked after me. The doctor, the nurses, the reception staff were all absolutely extraordinary in the calm, quiet, professional manner they dealt not only with my medical wellbeing but with the unfolding backlog of patients that was having to be attended to. Thank you, a million times, for your care, commitment and downright hard work. The immense pressure on the system is well known but when you glimpse the impact that one unexpected incident has, this really hits home.
And yet, amidst all the disruption and paddling of feet under the surface, the senior doctor used this opportunity to teach a trainee doctor what to do in an emergency situation. In my semi-awake state, I felt truly privileged to witness this exchange as he quietly asked her what she might do next and discussed her responses. I’m sure she knows it but she is truly lucky to have such a dedicated teacher – as we all are to have our NHS. | September 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Ecg Appointment | 1 | I came in for my Appointment,had to use the loo a few times whilst waiting,fuming my name was called 3 times and I missed my Appointment,waited around 40mins,had to re book my appointment and go through this anxiety again,hopefully take some1 with me so don't miss my name being called again,can't help going to the toilet | September 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | GP over 1 hour late - and still waiting - for appointment | 1 | I understand GPs are busy and under lots of pressure, but to arrange a telephone appointment them not have them call is atrocious. No message or communication from them, then 30minutes+ queues when calling to speak to their reception to see what's going on.
Seriously bad service - leaves me feeling hopeless. I visited a GP in Australia a couple of years ago and was able to walk straight in off the street, and was seen within 10 minutes, even as a foreigner (Uk citizen in Aus). Why is our system so broken? Okay I had to pay £30 in Australia, but was totally worth it! When a pint cost £6+ in a pub these days, I'm more than happy to spend £30 to get my health checked / issues sorted out! | August 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=7 | Caring and dedicated | 5 | Within 30 mins of appt on 11.8.22 I had received a text confirmation of my referral to clinic and within a further half hour I received text from hospital with a confirmation letter 2 days later. I also received a phone call to explain a test result. Thank you - knowing your Doctors and surgery staff care makes such a difference. | August 2022 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Good teamwork | 5 | I had a meeting with the doctor and physiotherapist this morning. They demonstrated the Epley manoeuvre on me to help improve my vertigo condition. The meeting was mutually beneficial and the study is ongoing | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Very helpful | 4 | Reception were a great help in organising an urgent appointment and very patient in helping me to arrange on a call. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Good caring practice | 5 | Wentworth is a good caring local practice
With kind and attentive doctors
I would happily recommend this practice | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Medical Practice with excellent, well trained staff. | 5 | Appointment provided at short notice to consult with Principal General Medical Practitioner who throughly advised and put in place medical procedures to help my wife and myself. I am indebted and very grateful to him. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Good practice | 4 | I was seen shortly after my scheduled appointment and the Dr was very friendly, kind and open to hear my concerns, sharing her advice and guidances to follow. Overall, very pleased with the care received and the practice overall. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Good Practice | 5 | Good practice.
All staff are good.
Particularly helpful is Hips.
She is a delight to observe under pressure.
You are lucky to have her. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Great practice | 5 | Very helpful and very considerate .in all excellent service. Always there to help and staff in reception are excellent. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Lovely Practice | 5 | The reception staff and Drs at this practice are very kind and helpful. You are always able to get an appointment and if it is urgent on the same day.
Things are very hard for Drs practices as many have a large number of patients and things are generally stretched for the NHS.
The front desk or telephones are first point of call and it saddens me that sometimes people can be rude when the staff are trying their best to help. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Efficient process | 4 | After this gp surgery adopted online appointment booking system I feel it became easy to book and appointment and be seen by a gp. It takes a few minutes to fill the form and then within 15min I received a call for booking me in. The appointment itself was quick, I was able to checkin at reception myself using qr code and waiting time was minimal. The doctor listened to me carefully and clearly explained next steps. | December 2023 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=7 | Efficient Wentworth medical practice | 5 | Answered quickly.
Understood my concern and made a telephone appointment me to speak to a doctor.
I appreciate that very much | December 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Retraining Of Receptionists | 2 | The receptionist was rude, uncaring and did not bother to listen to what I had to say! All she wanted to do was get rid of me!
I had a severe allergic reaction but she told me to go to the prescriber of the oil, which caused the reaction!
Then she told me to fill up a patchs form. I informed her that I tried to fill the form at 8.01 am but it was not open. After I insisted she said she would put me in the triage system.
Then I received a text telling me to fill up the patchs form again which of course I completed (luckily it was open) and sent before her text!
The surgery will not improve until they retrain all the reception staff! | November 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Patchs = we don't care | 1 | Request this via 'Patch' online on 23 Aug 2023 and no one has been in touch, again with the same request on 4th Sep 2023. Both to which no response as of today. Overall abismal service since 'patchs' introduced. rename it to 'we don't care'. | September 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Poor practice | 1 | I have called the practice several times and communicated through patchs about the completion of a health form. More than a month has passed and a consultation has not been organised and the health form has not been completed by a GP. The practice is unresponsive through patchs and I have not received a reply in 3 days. I am left in a situation where the health form may not be completed in time for my program, in which case, I would not be able to participate. The secretary has also been rude to me during phone calls for no apparent reason. | July 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Terrible practice | 1 | The most terrible Gp practice ever. Their patches hardly ever ver works & if you are lucky enough to get on it at 8am when they start they don’t reply unless you send emails or complete another patches & just badger them, they don’t know what urgent means, you phone & hang on forever, whose got the energy, I put something urgent at 8am this morning of course they’ve ignored it & now patches is not working I think they are negligent | February 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Can’t get appointment | 1 | Spend hours to get an appointment for blood test and get my medicine. No one answered. I had to stop my medication now I’m in lots of pain | January 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | terribly bad at responding to the phone | 1 | I've just spent over an hour waiting on the phone as number one in the queue. Once you get through they're good, but overloaded isn't the word for it! | November 2022 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Should not be allowed to be in operation | 1 | Please note the date input at the beginning of the exercise was false, you cannot get through the doors to get an appointment.
Ever since the introduction of Patches the practice has fallen apart, complete lose of people friendly operating.
It seems that no one within that practice actually cares, they are there to fill their contracted hours, gather their salaries, and be on their way.
There is a total lack of care for patients across the board. If you want to be taken seriously you have to beg, or come across as aggressive. If you come across any other way you wont get very far.
If you do get through the practice will hide behind the app (Patches) or recommend you go to A&E, cant help you here.
If you are pregnant, looking for follow up pregnancy care I recommend you go else where. They cannot plan far enough in advance to offer any peace of mind, or assistance.
The band needs new management, if I was a doctor....would not have my name up on the door. | April 2022 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=7 | Terrible practice - don’t fall ill | 1 | Terrible practice can’t get to see or speak to a gp, all they do is send messages or text, even when they finally said to me yesterday lunchtime (by message) admin team will call you to make a face to face appointment it’s now 4pm next day, nothing! Phones not taking call, patches not running, in desperation I sent an email to them at 1pm, nothing they are an absolute disgrace | February 2022 |
E83020 | st.-georges-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-georges-medical-centre/E83020/ratings-and-reviews?currentpage=7 | Very happy new patient | 5 | The surgery staff have been helpful and efficient. The online Patches system works well for communicating with GPs and the surgery appears to have adequate number of admin staff to deal efficiently with phone and in person enquiries. | November 2022 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Excellent local practice | 5 | Feel lucky to have had this as my local practice for the last eight years. The e consult system works well and I am always seen quickly if needed (often same day!). Friendly staff and a nice airy, clean surgery. Appointments never feel rushed. | January 2024 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | efficient and quick service | 5 | I was seen for an acute problem on the same day and treated efficiently and well. I received adequate reassurance. The doctor spoke very clearly. | January 2024 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Very grateful | 5 | My family and I have been patients at this surgery for c.30 years. We have had good experiences from reception, admin, nursing staff to the doctors.
During the summer, my uncle with whom I was extremely close passed away suddenly and at a relatively ‘young’ age. I was and still am devastated and shocked.
To add to my sadness and stress, I myself was admitted into hospital in the autumn and my mother has had health issues too.
The review page states that I am not allowed to name individuals, so I will state that one of the GPs has been extremely patient, understanding and kind throughout this difficult period. His helpful advice and calm nature has kept me sane during these trying times. He has been my GP for many years and has always given good counsel. When necessary, he has referred me to other professionals and has always involved me in the decision-making process.
I am extremely grateful that my family and I are patients at this practice. | January 2024 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Professional health care | 5 | The entire team from the admin staff to the GPs, always deliver a great service to their patients. This medical practice is a credit to the NHS. | December 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | great practice | 5 | just wanted to say how efficient the e consult service is.
Put a consult in one evening, got a call next morning from receptionist offering me a face to face appointment that day.
Never had to wait more than 5 days for a gp call back or appointment. | September 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Knee examination | 5 | A very satisfactory examination and explanation of my knee injury. The Doctor was thorough and gave a comprehensive explanation of the likely damage and options for rehabilitation and recovery. I am completely satisfied with the recommended course of action with the option for a further consultation if necessary. Thank you | September 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Fantastic practice - the best | 5 | I love this practice. I have been with it around fifteen years. The doctors are lovely. They care and have a good ethos. I also find the staff very human… and helpful. Of course much of the time they are functional, to get through their heavy workload. I am always really nice to them, because they deserve it. Whenever I have really needed particular help they have also shown how much they care, and they have always tried to help where they can.
I must admit I don’t like econsult and preferred queuing at 8am or booking online - I can’t have my phone on at work, so it makes it quite stressful waiting for a call back, but often you get a message instead. I can however see why they need to do this given the pressure on resources, and if I can request something by econsult rather than have to waste resources with an unnecessary appointment then I think this is probably a good thing.
This doesn’t stop me thinking this is a great practice. I have never regretted transferring here - it was one of the best decisions I made. Friends tell me things about their practices, and I realise how lucky I am.
Thank you. | August 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Brilliant service | 5 | I had the most amazing experience with attention to detail in regard to the fabulous service from St Peter’s Medical Practice recently. Their E-Repeat Pharmacy department really went the extra mile to procure an alternative eye ointment from local pharmacies. I had totally run out of ‘my usual’ eye ointment and was quite stressed about not having any to use. I expressed my gratitude to the GP’s & all members of staff for this and their assistance and support always. Thank you very much. I will not hesitate to recommend your medical practice to my family members and friends. | August 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Great practice | 5 | Excellent service, very kind and understanding staff,doctor's, nurses and reception .My mother being monitored closely with her medical condition which is very good. | August 2023 |
F83032 | st-peter's-street-medical-practice | https://www.nhs.uk/services/gp-surgery/st-peter's-street-medical-practice/F83032/ratings-and-reviews?currentpage=7 | Excellent practice | 5 | I am so happy this is my local GP. The staff always go above and beyond to assist you. I felt so put at ease at my recent check up, I was well informed and had all of my questions answered in a kind and considerate manner. I’m massively grateful for the level of care I receive from my practice, thank you. | June 2023 |
F83658 | belsize-priory-medical-practice-(group) | https://www.nhs.uk/services/gp-surgery/belsize-priory-medical-practice-(group)/F83658/ratings-and-reviews?currentpage=7 | Great Practice | 5 | I was very impressed with the level of care and treatment at my new Practice. I assumed all London GP practices were the same, so was not expecting the professionalism, level of care and genuine interest in my health when I joined Belsize Priory Medical Practice. My GP actually knows me and even knows my name. In my last Practice for about the last 5 years, I never saw the same Doctor twice so it's very comforting to actually know who my GP is and to see her and build up the patient/doctor relationship. I am astonished at how quickly I can get through on the telephone and no longer have to wait for an eternity to speak to someone. I have been recommending this Practice to all my firends who live in this area. | January 2022 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=7 | Fortune Green Road Practice | 5 | I have a series of repeating prescriptions which I update via Patient Access. The practice is usually extremely efficient at getting the order to my chemist as soon as I log it, which is a great help.
The desk staff, doctors & nurse are all helpful and listen to whatever concern I have. There is almost always a wait of around 10–12 minutes after your given appointment time, but (as above), they do listen and discuss, so I don’t find this a major problem. You just have to factor in more time for the visit. It can take a while for phones to be answered but that’s hardly an unusual experience!
I requested the shingles jab as I have had chickenpox. Because of one condition, I had to have it in 2 stages & using the “dead” vaccine. They were able to organise these & schedule them at the necessary time spacing, which made it an easier experience for me. Overall, I would definitely recommend them as a practice. | August 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=7 | Administration is the downfall | 1 | My personal GP is excellent however the telephonists / receptionists and practice management are diabolical and it gets worse by the year. I arrived 20 minutes late for an appointment because I didn’t get the confirmation text message. I was told the doctor “refuses” to see me. Upon enquiring why I didn’t get text confirmation message (as I was not the only patient here facing the same problem of being refused their appointment and neither receiving a text confirmation) I was threatened by the receptionist to leave else she would call the police. I did not act in any threatening manner so I welcomed her to report me to the police. She confirmed that the practice manager has called the police so I am patiently waiting here to speak to them when they arrive, to make sure that I do not get falsely reported as an abusive patient. The waiting room is completely empty, I am the only person here most of the time, however, still a GP is blocked from fulfilling my appointment. | March 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=7 | not bad | 3 | I have been with the practice many years.
I went in january.
I am told my appointment will be in april.
I looked in waiting room empty.
I live near by. | January 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=7 | Consistently incompetent | 2 | I have visited the practice a few times over the last few years and without fail there has been an admin issue, long waits for an appointment and incompetent staff.
The most recent experience involved not being called or updated on test results that are abnormal and have been available at the clinic for 3 weeks. I had to call and chase. The NHS app didn’t have the results either. When organising the various tests the doctor did not explain what to do with the swabs and instead I had to ask the receptionist! For the bloods, the receptionist pointed me to a nearby hospital and said it was walk-in. It wasn’t and they weren’t happy with me for turning up.
These problems predate Covid and some feel really avoidable. | April 2022 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=7 | Everything works as it should | 4 | They've got an online booking system that allows you to make an appointment. If that doesn't work, you can just book through the phone lines, though like other GPs, be prepared for a wait there.
The practice itself is stretched, but works. | February 2022 |
F85682 | chalfont-road-surgery | https://www.nhs.uk/services/gp-surgery/chalfont-road-surgery/F85682/ratings-and-reviews?currentpage=7 | Bad customer service | 5 | I have been trying to make appointments with the GP for blood test referral since April 2023.
At first ( in April), the customer service said their system
Is down and unable to book a routing appointment so I should call at 8 am
For a he same day appointments. I called various time at 8 am ( because they don’t answer the call
Before 8am) but unable to get through after 45 min wait on the line.
I called today the receptionist told me that there is no appointment available and I have to call at 8 am tomorrow. When I told her that I tried several times, she said I am free to go
Elsewhere if I am not happy with their service.
I asked for her name, she said she doesn’t have to give me her name. I asked to speak to a manager, she said there is no manager available I can speak.
Overall, she made me feel like I called to beg for the service.
Outrageous that you called a GP because you are unwell but the receptionist make you feel worst about yourself. Where are we going as a county, I wonder | January 2022 |
F85666 | dr-me-silver's-practice | https://www.nhs.uk/services/gp-surgery/dr-me-silver's-practice/F85666/ratings-and-reviews?currentpage=7 | Rude, unhelpful and patronising receptionists. | 1 | I spoke to two receptionists, one on Tuesday 16th and one on Friday 19th. Both were rude and hostile, unwilling to help. The receptionist on Friday morning hung up on me and had no patience whilst facing apparent signal issues. They were also incredibly patronising and spoke to me as if I did not understand English. They also did not take the time to understand the situation to better aid me. I feel incredibly let down and now stuck as they were the only port of call for my issue. | January 2024 |
F85666 | dr-me-silver's-practice | https://www.nhs.uk/services/gp-surgery/dr-me-silver's-practice/F85666/ratings-and-reviews?currentpage=7 | the doctor who judges | 3 | I just had a phone call from the doctor(i forgot his name) we was talking about my smear test and he asked me why i dont want to do it and i said because its my choice and suddenly he just said ok thank you and he hang the phone on my face. He was talking as if he was judging me for not doing smear test and for not getting any conceseption. Its all my choice nobody can judge me for my choices. Im not happy with this doctor. He called me at 10.57 on 23.10.2023 | October 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Very happy with service | 5 | I have been at this surgery for 26 and i feel my health is in good hands here. Obviously its down to us to look after ourselves too. Had an appointment with Dr Abedi today. She is always very professional, helpful and friendly as is Mr Dr Abedi. The receptionists are always really helpful, Sue is a gem with a mountain of knowledge too | October 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Professional kind respectful | 5 | She was very professional and related all issues individually .. she always uses my name and talks me through the conditions one by one | April 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | very good practice | 5 | i run out of my medicines i phoned the surgery they processed it on the same day receptionist was very polite i had blood test 2 days later dr called me about my results fast service very good surgery i would recommend to anybody who is new to the area i have been a patient over 10 years now | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Excellent | 5 | Never had any problems…disappointment…friendly,professional…..efficient….never push you for time…always willingness to listen and help the patients….well done… | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Great Practice | 5 | this Surgery amazing Reception staff was very helpful on friday i called late for an emergency appointment i was booked with the clinical pharmacist he called me after an hour and sent a prescription to my pharmacy. i am so grateful. thank you thank you thank you | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Great Practice | 5 | I have been a patient for many years would recommend this Practice to everybody. i am happy with my gp Nurse receptionist. i always got seen on the same day for an emergency and got my prescription on the same day. Thank you | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Excellent Practice and Service | 5 | I have been with Brick lane for 8 plus years and have always been brilliant. Always going above and beyond and helping me. I always request a certain doctor as she is brilliant and always helps in every way for me and my little daughter. Very happy as always :-) | February 2022 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=7 | Dr Abedi | 5 | I can’t express how good Dr Abedi is, I suffer with bad depression,anxiety and ptsd and struggle a lot everyday, she is the first doctor that I find actually listens to me and actually cares. She is a credit to this doctors surgery and really does her job good. | January 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Good medical care undermined by chaotic reception practices | 4 | Good quality medical care undermined by chaotic administrative practices. The reception staff claim there is a queuing system but also allow people to push to the front, which is clearly not compatible with having a queueing system and undermines any sense of fairness and order from the outset.
Clarification is required. Perhaps signs could be put up confirming that a queueing system is in operation. | November 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Dna infant under 1 when called 2 hours before | 1 | Worst place they “Did Not Attend”everything when it relates to children under 1 who has had a fever throughout the night and we wanted to reschedule 2 hours before the appointment, they don’t care saying it’s company policy, the receptionists where rude and it is upsetting this practise is open with receptionist who have such rude behaviour below standard practise behaviour | August 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Excellent GP | 5 | On multiple occasions I've called West green surgery and they've sorted me out the same day. I called them earlier this month on a Sunday with a hearing issue, had a phone appointment by 4, face to face appointment at 5, prescription picked up same day.
Would recommend to everyone in Haringay. | May 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Dreadful practice | 1 | I've had a deeply disappointing experience with this GP practice. Their chronic lack of availability for appointments is a major issue that has caused me undue stress and frustration. On the rare occasions when I have been able to book an appointment, I have found the doctors to be rushed and inattentive to my concerns. This lack of focus is concerning, especially when dealing with serious health issues that require thorough examination and attention.
Furthermore, the practice frequently assigns junior staff members who are not yet equipped to make independent medical decisions. While I appreciate the need to learn on the job, I have found this lack of expertise to be unsettling and has caused unnecessary delays in my treatment.
Overall, I do not feel that this GP practice provides adequate care for their patients. The inability to schedule appointments combined with rushed, inattentive doctors and inexperienced junior staff members is a recipe for disaster. I urge the practice to address these issues, as they are directly impacting the quality of care they provide. Until then, I cannot recommend this practice as a reliable source of healthcare. | March 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Fantastic service | 5 | Really happy with the care offered. Great bunch of people from reception to doctors and nurses. I have only been offered good care. They listened, accommodated my request and tried their best with me. Thank you | January 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Inhumane | 1 | I was refused access to briefly use toilet by the receptionist. I have severe IBS and as a result soiled myself. Fortunately a private dental clinic across the road medi park let me go. The toilets were empty and the surgery was not busy, i couldve walked in and used west green toilet without asking but I sought permission and waited till the receptionist finished with a patient. She explained to me they dont let non patients use the toilet even in emergencies. So why does a private dental clinic across the road let me use their busy toilet but not you? Its a disgrace that you have the NHS logo outside but wont let people use the toilet. If id gone to the dental clinic first I would not have had the accident but i assumed like most people would that a large nhs affiliated surgery would be more likely to let me use toilet. I was very polite, I even begged. I have never had this happen before at a medical establishment . Was She wrong? Is it that the policy? Why? | November 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Outstanding service | 5 | I was apprehensive in changing GPs as my last 3 experiences weren't the best. I had been trying to get HRT for the past 2 years and no GP would support me through menopause. I was desperate and didn't expect such a warm welcoming and understanding at all.
From reception to each doctor supporting me in the past 6 months, I can't thank them enough from all my heart as they have been amazing and went above and beyond to support me. My health and quality of life improved so much.
I truly feel cared for and that I matter. Thank you so much. | November 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Terrible patient care | 1 | Awful patient and customer care. Most people working at the reception have no respect for patients and no idea of the deontology of their job. Plus, if you do have chronic conditions that will take you to have to deal with them constantly, they do not get better but worst and worst, day by day.
Doctors are averagely kind, but most of them have no idea or practical experience of what the actual medical profession looks like. | July 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Impossible to get same day appointments | 1 | It was impossible for me to be seen by a doctor. I called first thing in the morning for three days and was always told that the same day face to face appointments had already gone (I literally called the moment the practice opens). Even a note sent from 111 saying that I should be seen by a doctor was not enough to grant me a same day in person appointment. Phone appointments cannot always substitute face to face ones: there are cases where a doctor needs to make examinations,not just chat with you. Plus, the receptionists can be rude. | May 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=7 | Awful practice | 1 | The receptionist staff are unhelpful and rude, and refuse to let you speak to management. They only let you book telephone consultations, which sometimes come and sometimes don't. I have never had a physical examination here for as long as I've been registered. Worst GP surgery I've ever had, sadly. | April 2022 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Terrible Admin, great doctors | 2 | I have been with St Anns Road Surgery since 2010. And until this year have had no issues with them. But in the last year they have shown total disrespect to patients. The app they use is answered by Admin staff with no medical experience, who then refuse to respond to emails. I sent an email fao doctor but received a response from system telling me only prescription emails are accepted, not on the Web site. This practice has good doctorss, but terrible admin. If the admin passed on messages to doctors it would be a help, but they don't. I am a copd Emphysema and hypertrophic cardiomyapathy heart patient, and need to be in contact with doctor. Admin appear to block questions for doctors most times. I am seriously considering changing surgeries. If I can find a good one in north London. | November 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Confused Attendants | 1 | terrible attendance. I went there to make an appointment with a man at reception and when I went on the scheduled date, to my surprise, there was no appointment. I had to stop working to go to the GP and not be attended to. Confused attendants | October 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Appointment | 5 | I rang the surgery and got though and booked an appointment and saw the doctor the same day. St Ann's Surgery has always been a very good surgery. | September 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Top surgery | 5 | Want to St.Annes Surgery recently about a throat infection. The receptionist was very professional and I went to see the doctor and was prescribed some medicine which I took. My throat cleared up straight away and I would definitely recommend this surgery. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Much Better | 5 | I have not been to the surgery for a while. I got an appointment recently. The staff were great. The doctor was great aswell. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Disgraceful service | 1 | The difficulty in getting an appointment, or your phone call answered is appalling. The call back system doesn't work, as this week I was not called back on 2 ocassions. On one ocassion I was called back the following day. The option to get test results ask you to send an email, which I did but no one responded. I have called the surgery, was number 5 in the queue, and waited 90 minutes before the call was answered. I have emailed a complaint and have been ignored. The state of GP services really needs an overhaul, as like the patients I am sure the staff are frustrated and fed up to. I have no idea why I am paying national insurance as I rather spend it on private medical appointments. The only reason why I am still registered with the surgery is that every surgery is the same. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Top Surgery | 5 | Have not been to the surgery for a while. Got a appointment this week and saw the doctor. He was very helpful and caring. | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Avoid, terrible | 1 | A surgery not fit for purpose. They expect you to call from 8am to get an appointment - you get in a 60-80 minute queue only to be told they 'don't book for the future' and you have to call back at 11:30am, only for it to happen again and now you’re in the queue again for another hour. It is a disgrace that a surgery as large as this is offering substandard care to patients, disregarding that many people are in work and cannot be sitting on hold for long periods and even if they did the answer is “there’s nothing we can do there’s so many patients we are working on, call back tomorrow and maybe you’ll get an appointment” I don’t understand is it first come gets the appointment or the health situation. There is no actual care at the GP service. I was arguing about the DrIQ app and the receptionist told me it’s only open at 8am so I should have submitted it there when you’re app is never available. Absurd and negligent.
Avoid if you want actual care from an actual GP | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Good surgery | 5 | Have been coming to this surgery for quite a while. Last time was about two weeks ago. The Doctor was very understanding. He put my mind at ease by explaining everything to me clearly. | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=7 | Repeat prescription fiasco | 2 | Two days ago I ordered a repeat prescription for Ibuprofen and Enalapril Maleate. Today I went to collect the order from my local pharmacy and was told that a number of patients had not received a repeat prescri[option and I was one of them. The pharmacy was not informed as to why repeat prescriptions were not being honoured and patients had no idea what was going on. Very kindly, the pharmacy provided me with some medication to help me while the medical centre got its act together. My medication is for high blood pressure, type two diabetes and kidney problems so it is imperative that I receive my medication. I have now been told that one GP at the practice has gone; but how can this be allowed to affect the service of repeat prescriptions? There are other GPs and qualified staff who can deal with repeat prescriptions and are part of the team. | March 2023 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=7 | Really good service | 5 | In this particular instance, I sent a message via email as my mum was ill. Within a few hours a doctor had called me and taken details. He then went away to consult another GP and then called back to advise us how to proceed. You couldn't really ask for a better service than that.
More generally, the practice is efficiently run and the doctors have been, without fail, kind and caring, and have speedily made referrals and recommendations when needed. They have often called me to discuss how mum is getting on. I can't really fault their dedication.
Recently I sent this short email to the team there by way of thanks:
"I just wanted to say I big thank you to you all for the courtesy and efficiency and quality of your service - both medical and front desk.
Today was just one example of many where it was exemplary.
Please do pass this on to all parties - and do let me know if there is an ‘official’ way I can thank and commend you.
Kindest regards,
James | August 2022 |