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E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | Shocking service | 2 | We’ve lived in Puckeridge since Aug 2020 and have never been able to get an appointment. I have to take Thyroxine and a Statin so should be monitored 6 monthly, but have never been seen by the GP. Have however received a text message some time ago asking me if I was happy with the dose I take.
I now need to arrange an appointment and blood test as not feeling as well as I should, but it is absolutely impossible to get through to the surgery. When I drop my repeat prescription in, there’s always several admin staff around in the office, so why do they not answer the phones. I’ve been trying to get through since 8.30 this morning, could hold on at that time, after 9.00 am I rang again and have been in a queue ever since. What on earth do the staff and GPs do all day in this surgery. Next stepitake will to be contacting the General Medical Council to ask why this surgery seems to have no regard for its patients. | December 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | Great General Practice | 5 | I have used this GP Surgery for many years.
As someone with a chronic health condition I rely on them in varying degrees throughout the year.
Polite, efficient and helpful staff.
Continued good service throughout these continuingly difficult times. | December 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | Never had a problem | 5 | I've been using this practice for many years. Reception staff have always been polite and helpful, I'm sure they respond to being spoken to in a courteous manner.
The doctors have always been top class. | October 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | Not Interested | 1 | We called the surgery this morning as our son has been bitten by something on his eye and it's swollen shut, the response from the surgery was to go to the chemist. We have been into the surgery twice in the past three years and there have never been more than three people waiting.
I don't think the 1.25% uplift in national insurance contribution to fund the NHS is good value at all totally disgusted. | August 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=7 | Service has collapsed | 1 | Unable to make a booking at reception…..told to phone instead as they don’t have enough medical staff due to sickness.
Made over 100 attempts to get through the following morning, finally got through at 8.45am, answer phone message directs me to the online booking system…. Use option 2 for reception…..which is then engaged so a total waste of time
Can’t use the online system as that’s been turned off.
Get through again at 9.15 and this time don’t press 2 …. Wait for the end of the message and Get into a queue system which when finally answered ….told that there are no appointments left and told to try again tomorrow.
We can however take time off work and come for the 1230 emergency queue but as we can’t get there until 1.15 am told we have to rest everyone the same so turning up late to this is not an option. Explained that my wife can’t leave work early and in return the Receptionist says that we’ll if it was an emergency she would take the time off….a total lack of understanding of what my wife does for a living but a superb example of why the surgery has no staff at the moment.
Very sadly concluded they are not functioning as a viable service, no compassion and no organisational backup plans. | December 2023 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=7 | Great as always | 5 | Used the e-consult and had a phone call within two days, appointment with my Dr within 4 days.
The appointment was only in 4 days, because I prefer to see ‘my’ Dr., otherwise it would’ve been made sooner.
In all this chaos and criticism, I felt I had to leave a Thank You (couldn’t use capitals) to all the staff for listening, supporting and understanding.
Thank you
Theresa Leonhardt | September 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=7 | Booking system a joke. | 1 | I keep trying to book an appointment for my daughter after being told by a doctor I need to make an appointment for 4 weeks time. I get told, call in 3 weeks as the diary is open, I do this and then I get told call in 2 weeks so I do that and it’s still not open. Your reception staff are not compassionate at all and I ended up crying on the phone as I’m so stressed trying to get an appointment for my baby and I can’t just sit on the phone for 20 minutes at a time with a new baby trying to book an appointment. The answer I got is ‘the diary isn’t open the person that does the diary hasn’t released it’ can’t even give you a time of when this diary is going to be opened. I have never known anything like this and still when you’ve got a new mum on the phone crying there’s no apology for being told to call today and still not being able to book an appointment. It’s an absolute joke and the reception staff definitely need to go on training courses or just be a nice human being!!!!!! I have a feeling I will call up and then they will tell me all appointments are full. | June 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=7 | The Pharmacy Staff and New Driver | 5 | Absolutely Fantastic Service! The pharmacy must have realised that some of my medication is to heavy for me to carry with my current medical situation and without any prompt from me arranged for the intire prescription to be delivered to my home. This was a most welcome surprise as it is sometimes difficult to arrange transport to collect my meds. So a huge Thank You to everyone who made this happen. | February 2022 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Delays on routine appointments | 0 | I arrived five minutes before my appointment time. Fifteen minutes later, the person in front of me was called in. I asked reception if there was a delay and was informed there was a 30-minute delay as the person in front of me had a 20-minute appointment booked and had gone in. All I needed was a routine blood pressure check and needed to get back to work so I couldn't stay. I know delays can't be helped but 30-minute delays on routine appointments is not helpful when you have work. | November 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | avoid | 1 | been with this doctors surgery for over 20 years, it's been deterioting over the years. current practice doctors are good but let down sometimes by locums and struggle to see the actual practice doctors. A particular member of the reception team does the bare minimum which we've experienced before with same person. Very unhelpful and non caring. struggle to get through on phone lines at 8am for appointment and when you do get through most appointments gone. it has got better with regards to the online system patch however. Certain people in reception really let the practice down as do some but not all locums. | November 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Lovely practice | 5 | Every time I have needed a GP for either myself or my children I have been able to get an appointment and mostly have it sorted that day. The nurse is kind and friendly and the doctors are thorough explaining the symptoms as well as giving the diagnosis. | October 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Very good service today | 5 | Called the surgery at 8:00am
My call was answered within 15 minutes
I received a call back from the doctor at midday, after a short telephone consultation, the doctor asked to see me
I was seen, dealt with and left with a referral within 20 minutes.
Very happy with my experience today. | October 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | No one picks up the phone | 1 | I called their prescription department number of times today, no one picked up the phone. Surgery picked up but didn't help about my query. | September 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | No respect for your time and rude receptionist | 1 | There are a lot to say about this surgery.
I arrived to my appointment on time today but waited over 40 minutes.
I feel like receptionists is just calling everyone at the same time regardless of the capacity of the surgery.
Receptionist was rude when I mentioned that.
They are not organised; when they gave me a phone appointment two weeks ago, they didn't give me any specific time for the call and just called me whenever they wanted. I missed number of appointments like that because I didn't know when they were going to call and I wasn't in an appropriate position to answer a call when they did. Worse part is doctor doesn't call you back if you miss that call or receptionists don't put you in touch with the doctor when you call them back !
They should be more respectful to patients. | August 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Amazing practice | 5 | Completed an online form at 9am, phone call 9.30am seen by doctor 10am. Amazing service and impeccable customer service | July 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Very good service today | 5 | Got appointment, spoke to doctor and followed up quickly. Visited and was given prescription. There was a problem which was sorted very quickly | June 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | 10out of10 | 3 | Today 8th May 2023 call about a concern told GP would call and within 2 hrs called me ,after a quick consultation, told me to come down straight away ,so as to address it inperson .so on this occasion (Brilliant service) | May 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=7 | Good service | 5 | Overall a very welcoming and efficient service. I was seeing Senior HCA for routine check. Was a great experience from start to finish. | April 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=7 | Can not get any basic medical treatment | 1 | Phoned this practice and spoke to reception who got a doctor to phone me back about a home visit for my dad who is housebound. Unfortunately, I couldn't be available on the Tuesday the doctor suggested, so she said that she would phone me back with a home visit appointment, this was last Thursday, it is now Wednesday afternoon and no doctor visit or update from the practice, so I've had to phone them back, sit on hold and they wanted to send a paramedic out not a GP. Now I have to wait for them to phone me back sometime today. Will a GP come out and see my dad, who knows?
You can not even get basic medical treatment from this surgery there taking more and more patients on their books but current patients on their books can not get basic medical treatment or care | May 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=7 | Family can not get basic medical care from this surgery | 1 | I have not had a smear test in over 5 years and the last time I went to the surgery to get a smear test one of the receptionists got aggressive with me and told me to leave. I contacted the Practice Manager and she could not care less. My brother and I have not had an asthma check-up in over a year. My dad's doctor does not want to help him because he is housebound she just wants him to be sent back to the hospital so she does not have to deal with him. She said she was going to look at my dad's CT scans and MRI scans he had at the hospital but did not bother. We asked if he could go back on medication for high cholesterol and again she did not bother. He is on medication that needs monitoring and no one has checked up on my dad. My mum was put on medication and not monitored at all after about 3 years she started passing out after taking this medication so we stopped the medication. The St George's Medical Practice does not even supply basic medical treatment or care as a patient, they will not listen. It's either their way or the highway. | March 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=7 | No medical care now for housebound patents | 1 | My dad came out of Hospital and is now housebound he is very ill but the family has asked for a doctor to come and see him 4 times but she will not come out and the receptionist says yer yer yer when we say he needs to see a doctor all they have sent to our house is a paramedic who did nothing for my dad so my dad is still ill and he can not even get basic medical treatment from this doctors surgery. | February 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=7 | Awful practice | 1 | So difficult to make any progress with this surgery. If you are luckly enough to speak to someone, receptionists are generally rude and unhelpful. I finally managed to get an appointment but they would only book me a phone consultation. Waited two weeks for that phone call to then be told by the doctor he cannot assess me over the phone so I would have to come in. I'm now waiting for test results that are already late but you can only phone between 1pm and 2pm to get these, and if you are waiting in the phone queue and it gets to 2pm they simply cut you off. It's like a sketch from Monty Python, only not that funny! Let's just hope I dont have anything seriously wrong. I can see why people end up phoning an Ambulance or going to A&E out of sheer frustration of the poor service they get from this surgery
Update: Just to add to the above, and separate to the issues above, this surgery have now completely messed up a repeat prescription. Firstly I was unable to order online as I normally do as they had failed to update my records following a medication review. I have had the displeasure of speaking to three very rude and arrogant staff to get this sorted. I had to explain their mistake to the lady who is responsible for prescriptions who suggested it was my fault for ordering online, but admitted she had absolutely no idea how online ordering actually worked. How on earth can the person in charge of prescriptions not have knowledge of the online ordering process. Simply unbelievable!! | April 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Appointment for my dad | 1 | Trying to get an appointment for my 87 year old dad with his gp. The only option is for 5 weeks time before 9 am. There are no appointments available (ever) after 9.00 am unless you are willing to be number 35 in the queue and secure one for that day. Apparently they are all block booked. As it’s not possible to call at that time, I’m not sure how I’m ever going to get him an appointment. It’s basically them refusing to provide him care and wondering if I can report them to nhs. | February 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Consistently great service | 5 | I’ve been with this practice for over twenty years. I find it very easy to get in touch with the surgery to make an appointment, order a repeat prescription or make a general enquiry.
All staff are polite, friendly and happy to help. This surgery came recommended and it has never disappointed. | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Useless phone line | 1 | After trying time and again for a week using option 3...tried option 5 and actually got through to someone within 5 mins....their excuse was sheer volume of calls which I dont believe for one minute...everyone use option 5 as a back up | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Useless phone line | 1 | Tried and to get through but no joy...absolutely useless phone line...its pot luck as to whether you will get through...sick to death of trying to get through...sort your poxy phone line out | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Telephone system not fit for purpose | 1 | i have been a patient with this practice since it first opened, and it was always pretty good. However since around 4 years ago it has fallen off a cliff in its ability to provide any kind of a patient service. The telephone system as many people have noted is beyond a joke, and could very easily be improved with some very basic changes.
In addition, there seem to be more and more persons working in the reception/ administration area, with less and less efficacy.
I n addition to the basic problem with actually getting to speak to someone, when you do the is very often no appointments available.
By far for myself, and my very elderly Mother, the drastic deterioration of the prescription service needs urgent attention.
Almost every prescription we have needed in the last 12 months has been either very late, incorrect, or gone missing.
I have lost count of the times I have had to take time off work to go there in person to sort out prescription problems, that should never happen in this day and age. I am 58, and my Mother 94,
and neither of us have ever experienced the sort of issues we have had in thelast 12 months with whoever is " in charge " of prescriptions. It has been so bad in general that my mother has decided to sell her jewellery that she has had her entire life, so that she can be seen privately before she runs out of life.
In short this practice is abysmal. | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Very poor phone appointment bookings | 4 | Very disappointed with appointment bookings I had to wait 1hour 51 mins for someone to finally answer my phone.
No issues with The doctors and all members of staff at this surgery as they all are doing great job and I have always been pleased with the care I received at this surgery.
The only problem being phone appointment bookings time this needs seriously addressed and sorted. | November 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Appalling service | 1 | I recently received a letter from the practice advising me that Covid/flu vaccination clinics were taking place and that I could phone them to arrange an appointment. Both myself on a mobile and my husband on our landline attempted to do this but were put on hold for 60 mins at which point we had to give up as both devices have maximum single call limits. I have now booked appointments through 119 at a local pharmacy for us both which I wish I’d done to start with as the whole process took less than 5 minutes. Fortunately in this instance the serious ongoing problems with this practice’s phone lines caused nothing more that wasted time and inconvenience but I am extremely concerned that I might have similar problems should I need to make an appointment urgently for a more serious problem. They really must get this sorted out! | September 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Dreadful practice, shocking service. | 1 | When we first moved to this practice it was very good indeed. Unfortunately now, after the pandemic, it is the most dreadful experience to even try and speak to anyone, let alone get an appointment. Waits of over an hour on the phone, despite being "...number one in the queue..." are commonplace, yet when you do get through you are often off the phone within a minute or two! So disappointing, it used to be such a good practice. The doctors, if you ever do get to see them, are very good, however everything else is an absolute disgrace. For example 3-4 weeks to get a referral letter? Unreasonable. Really, really bad surgery now, and really deserves to be investigated and in special measures. How many people are being adversely affected through not bring able to access something as fundamental as a GP? | July 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=7 | Seriously needs to improve | 0 | I believe that this practice needs to be put under review by the NHS as it is virtually impossible to get through to get help.
I have been in a queue for an hour and a half, only to be told to come in on the day to try and get an appointment that way.
I needed an urgent referral to hospital for my child ( which the hospital secretary is aware needs to be done and is waiting for due to protocol). Only to get the first call adviser at the GP surgery saying to me that it would take at least 2 weeks to get a GP to speak to me.
I find this outrageous and feel the owner of this practice needs to pull their finger out and do something. | January 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Efficient practice | 5 | I spoke to a helpful receptionist and was seen by an efficient nurse. I have always found this to be a well run surgury | August 2023 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Dismissive GP | 2 | I decided to get something checked out that I was worried about. This particular GP was cold and uncaring and made me feel like I was wasting her time. I felt terrible when I left. This is not the first time this has happened. I can see why patients put off seeing a GP when this is how you are treated. There are other GPs at this practice that are very good but you are told when booking you must see your allocated GP or you are challenged as to why you want to see someone else. This needs to be reviewed. | March 2023 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Quick and efficient appointment process | 4 | Submitted a request using the online system after lunch on a Friday and I had a reply within 2 hours telling me and apointment had been booked for an out of hours doctor the following day. Very efficient and makes it easier knowing I don’t have to wait on the phone and is more convenient.
Also got straight through on the phone to book nasal flu for so and got an appointment within a few days . Would highly recconmend and have never had any issues. | October 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Rude reception staff | 1 | I contacted the surgery to request an emergency prescription as i had travelled to a town over 4 hours away and accidentally left my medication at home - medication that is imperative that i take daily and do not miss a dose. The first lady that i spoke to was actually very helpful. She arranged to ask the doctor to prescribe me an emergency amount of my medication to be sent to a pharmacy that was in the town i was staying in. She asked me to call back at the end of the day to confirm it had been done. I did call back at the end of the day and was met with an incredibly rude, incompetent and obstructive woman who told me, and i quote, that i would need to collect it from my nominated pharmacy, which is over 4 hours away by train. When i queried this she was very nonchalent and came across like she really couldn't care less. I do appreciate that there was nothing she could personally do to resolve the error, and that the error was not her fault, but I'm a firm believer in it's not what you say but how you say it and she was flat out rude. There was no apology, no suggestion on how i could resolve the issue, just "well it's at your nominated pharmacy so you'll have to get it from there". I will be making a formal complaint because at the very least this woman needs some training in customer care. | April 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Poor communication | 1 | Call the surgery today to speak to a doctor as I needed my medication for a long standing condition, only need the medication when I get a flair up. All went well until I picked up the medication. The prescription was the wrong one, when I questioned the survey about it I was made to feel like I was not telling the truth by the reception staff. The meds they prescribed I have never take before in my life, and still was made to feel like I wasn’t telling the truth. The information they have on me was wrong, I got so upset by this I went back to the pharmacy and broke down in tears. And I’m constantly fed up of having appointments there and being treated like a second class citizen. The doctors there desperately need to work on their people skills as to the reception team. | February 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=7 | Accessibility of Drs | 1 | I rang for some results, got told one was abnormal...Then told a Dr will ring me at an unspecified time in a week...That is not a service | January 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | Excellent Service | 5 | From phoning requesting a call back, I was called back within 50 minutes and offered an appointment with, I think a locum, but was very good given a antibiotic/ steroid ear spray for an ear infection.
The receptionist, who was in training, was helpful and friendly as was the GP / Locum.
Thank you | August 2023 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | Is it possible to see a GP | 1 | Receptionists very helpful, but i feel for them having to take the `can` for not being able to access care from a Doctor ! Have nurse practitioners taken over the practice ? | February 2023 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | Almost impossible to get through on phone | 1 | Having had a scan recently I tried to call to get results. After hanging on hold for two hours (I took a screenshot of my phone as proof) I finally became ‘caller no1’ in the queue and was then cut off! I called back and after a further 40 mins got through to be told the doctor was reviewing my results and would call me back the next working day. They didn’t call me back so today I drove to the surgery to be told the doctor was reviewing my results and would call me back, but no idea when. | December 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | No answer of phone | 1 | I've phoned New Surgery repeatedly during the past week to book an appointment. I can't get anyone to answer. This is so frustrating. What do the staff and doctors do all day? | June 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | Great Practice | 5 | Good service from reception, staff helpful and caring. I always have a positive experience. Today in particular receptionist that served me was excellent could not find fault with her helpful and caring attitude. | March 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=7 | Does anyone ever answer the phone | 3 | Been trying to get blood test results for 3 days, over the phone, online and in person. Seems an impossible task, appreciate all staff are not medically trained, as they keep telling me, but having been with this practice over 30 years this is the first time I’ve had a problem trying to get my cholesterol level. Just tried phoning again and phone has rung for 13 mins and no answer. | February 2022 |
F81740 | chaudhury-surgery | https://www.nhs.uk/services/gp-surgery/chaudhury-surgery/F81740/ratings-and-reviews?currentpage=7 | Very happy patient | 5 | Called at 8:00am just before Christmas to ask for an appointment. I am not a frequent flyer at the doctors so expected a six week wait to be seen. I was told that they run a triage service and a clinician would try to call me same day. Had to give a reason why I was calling which I know some people find awkward. The GP called me the same day and offered a face to face appointment that afternoon also arranged a follow up appointment in Jan. Great service, friendly staff. Doctor I saw was very understanding cannot complain. | January 2023 |
F81740 | chaudhury-surgery | https://www.nhs.uk/services/gp-surgery/chaudhury-surgery/F81740/ratings-and-reviews?currentpage=7 | Always a great service | 5 | Phone lines were busy but used the call back option which I found very handy as saved me holding on. Was called back by on of the reception ladies and they added me to the triage call list. Their pharmacist called me back same day and dealt with my problem. Was a lovely man, very polite and professional. Felt he really listened to me. Great service would recommend. | January 2023 |
F81740 | chaudhury-surgery | https://www.nhs.uk/services/gp-surgery/chaudhury-surgery/F81740/ratings-and-reviews?currentpage=7 | Lovely Reception Staff | 5 | I was in a panic this morning as my 5 year old was very unwell, the receptionist was so helpful and put me on the triage for a call back. A very lovely GP called me back and arranged a face to face appointment later that day. Thank you to all the staff involved, highly recommend this surgery. | December 2022 |
Y00758 | dr-jo-arayomi's-practice | https://www.nhs.uk/services/gp-surgery/dr-jo-arayomi's-practice/Y00758/ratings-and-reviews?currentpage=7 | Poor practice | 1 | Having been with this surgery 3 years I have never managed to get a face to face appointment with a GP, everything is done over the phone. The reception staff have absolutely no people skills, they are rude and impatient. You cannot order a repeat prescription without first physically going to the surgery to request it, have the reception staff demand the reason you need it, and then each time you request a repeat prescription you have to make a medication review appointment to speak to the GP before they issue the prescription, which invariably means you will run out of medication before the new prescription is issued. | December 2023 |
F81031 | dr-m-aslam's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-aslam's-practice/F81031/ratings-and-reviews?currentpage=7 | Excellent | 5 | Excellent professional, understanding and friendly receptionists. Doctors professional, listen and understanding. I cannot fault the surgery from receptionist, nurse and doctors. Highly recommended an amazing surgery. | April 2023 |
F81158 | dr-nasah-&-partners | https://www.nhs.uk/services/gp-surgery/dr-nasah-&-partners/F81158/ratings-and-reviews?currentpage=7 | Cannot read paperwork | 1 | If the doctors took time to actually read the information about a patient that has been sent to them, then maybe people would be less angry with there so called service. Mums death still cannot be registered as the doctor read the information incorrectly so has done nothing about authorising her death and sending the paperwork off to register so I can officially register her death. I’m actually fuming!!!! It’s stressful enough having to deal with this, and now I’ve the added stress of a doctor who obviously does not read information sent to him properly. Which mean yet another day of not being able to arrange a funeral. | November 2023 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Reception and booking | 3 | I am a frequent flyer for 8 weekly injections, and am notoriously poor at remembering to book these in advance of the actual week they are required. Once again I have just called they surgery (minimal wait less than 6 mins) to book an appointment. The receptionist, as always, was polite, professional and managed to secure me an appointment for Friday. So we are quick to moan but not so swift in saying thank you - so today I am taking the time to do just that. | June 2023 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Disappointing Service | 3 | Called to make an appointment. Have done this on various occasions in the past and always, always, having to wait 30 minutes or more before getting through. Today it took 33 minutes to get answered and this was as a result of calling dead on 8am - BBC 1 time & Apple iPad time! I was 23 in the queue once I got through. Had to listen to irritating music until I was answered. Then, when I did get through, I was told all appointments with my doctor where taken! I only wanted a telephone conversation, not a face to face appointment. I have an ongoing health condition for which I started medication. Having been extremely ill over the weekend I needed to speak to the doctor who I have been consulting with for many months. The best they could offer me was an appointment in over three weeks time. I have had to accept an appointment with another doctor today who doesn't know me or my condition, so no continuity of care. I have had to stop taking the prescription drug. | June 2023 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Incompetent & uncaring | 1 | After a severe ankle fracture , the treating hospital referred my case to my GP to arrange physiotherapy locally. Having not heard anything after a month, I phoned the surgery to follow up and told glibly by a receptionist With couldn’t care less attitude that “oh, it could be months yet, they’re busy”. How useless ! | March 2023 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Nasty receptionists. | 1 | Like almost every other review on this page, my concerns are focused on the receptionists and administrative staff.
Almost impossible to get on the phone to anyone. When you do eventually your told to call back tomorrow. I assume this is shortage of staff and resources. Perhaps not a problem specific to this clinic but a broader issue.
On two occasions I had to get documents filled out, signed and stamped by a GP for my occupation. On the first occasion, my form was given to a specific member of the admin team who I was told directly by them specializes in handling these sort of requests. It took well over a month and a half for my forms to be filled in. All I needed on them was a number of boxes ticked and a signature. In my view it could have been done in less than fifteen minutes. When I called up after endlessly waiting and informed them I was not happy I was given a blunt response as if it was my fault.
On a second occasion, I required an additional and final letter to be printed off by my GP. Knowing the GP, I asked the receptionists can I have an appointment to sit down with them in person, explain what I require and then have it printed there on the spot. Once again, something I would imagine would take up no more than ten to fifteen minutes. They said no. They further informed me that it would take thirty days to have the letter printed. After almost one month I made contact with only to be told that the letter had been ready after one week! I demanded to know why I was not contacted sooner but was bluntly mugged off by the receptionist over the phone. Upon arrival at the clinic to collect my letter. I was told that I cannot pay in card twenty pounds for the service but instead need to pay in cash. I, in anger and frustration, stormed off to the nearest ATM for cash. When I arrived back the receptionist gave me a warning that she had made a note of my alleged 'bad behavior' on their computer system. The poor receptionist I must of caused so much offense storming off, boo-hoo. According to her I should have known to pay in cash as I should have received a text message telling me my letter would be ready. I tried telling her that it has been almost a month I have never received a text message telling me the both the letter has been ready for a few weeks now and that I need to pay in cash. Clearly a technical problem exists in which I am not getting SMS notifications. Did they seem interested in getting to the bottom of that? Not the slightest.
I finally had it out with them for their attitude and reminded them of the amount of woeful reviews they have on this page which largely focus on them as a team. As I left they all just laugh and giggled at me in the most septic way possible. | July 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Great practice | 5 | Difficult for the receptionists to try and accommodate all the patients, to try and keep everyone happy. Always found them helpful on the phone. I would like a first name added to any texts that is sent out to patients, to stop confusion. My father and myself both use the surgery, as he is 92 . I take care of his appointments. When a text arrives from the surgery about appointments , because no name is added, I don't know if its for myself or my father, without having to phone the surgery to check. | July 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Access lottery - fine if you’re retired | 1 | Almost impossible to access this practice if you are working, commuting or have child-ferrying to school / nursery responsibilities.
Prior to COVID this practice offered a limited number of slots that could be booked online in the morning. This was brilliant as involved little time to log on and select.
Since COVID the practice has moved to exclusive on-the-day bookings for new requests (different if you’ve already been lucky enough to have been seen by one of the team who can book follow ups with you). The practice does not appear to have moved back to more normal access options since the easing of restrictions.
This means you have to start trying to contact them at 8am but you need to be prepared to leave up to an hour to get through and find out if you’ve won the lottery.
The process includes listening to a pre-recorded message about COVID for over a minute before you can select the option to book an appointment. At this point you are often either hung up on or told high call volume and try again later.
If you do eventually get through, it can then be another 30 minutes in the queue to speak to someone and that still doesn’t guarantee you an appointment. You can be told to phone back again at the same time tomorrow.
If they can’t increase the call queue capacity, they should at least get rid of the pre-recorded minute that you can’t skip by. If they still need to play COVID messages, why not do that once you’re in the queue?
Now that the rest of the country has opened up to live with COVID, it would be helpful if they could reinstate some of the previous channels to book appointments that are less time intensive at a key time in the morning for those working, commuting or on the school run. | May 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | When the Surgery keeps you waiting | 1 | I Received on May 5th a text from The Rivermead Gate stating that a late morning appointment had been made to discuss some recent test results.
By 12.30 the call had not materialized I cut my afternoon plans as I was going somewhere not telephone appropriate. Still no call.
This is not the first time this surgery has missed an appointment with me, the last time they put it on my NH record that I had missed the appointment. Duh! This really is the most shabby Medical Practice and not to be recommended. | May 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Inconvenient | 1 | Receptionists often sound short tempered and impatient. Getting an appointment is extremely difficult if you work and/or have kids. When you do an appointment it's at great inconvenience because you will need take a day off work, make alternative arrangements for school runs, etc. Very poor service unless you work from home, are unemployed or retired. | May 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Bent over backwards to help | 5 | I came for an appointment with my daughter in wheelchair, accessible! She got her appointment mixed up with physio but they still fitted her in as an emergency.. The receptionist was amazing and helped with booking a few different future appointments needed, the doctor also went above and beyond!! This is my daughters doctors and I'm envious! Mine which is in different town which is amazing but if I could change and come here I would do it in a heart beat 💓 the receptionist needs recognising for what she did for my daughter. Just need to email prescription staff to put her meds on one script now. Never had nhs service like this! 👍 ❣️ | May 2022 |
F81071 | rivermead-gate-med.ctr. | https://www.nhs.uk/services/gp-surgery/rivermead-gate-med.ctr./F81071/ratings-and-reviews?currentpage=7 | Covid clinic | 5 | Attended the covic vaccination clinic yesterday and have to say it was extremely well organised. Excellent service.
Well done Rivermead Medical Centre. | January 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Exemplary Service | 5 | I have always found the staff to be helpful and friendly and I do not recognise some of the negative feedback I have seen on other websites. I have always managed to get an appointment when I have wanted one but for me my recent consultation was exemplary. I have a neurological condition which is not serious but is life limiting. I was told by my consultant that it would have to live with it. However my GP took the time to really understand my symptoms and prescribed medication which has really improved my quality of life. I have nothing but praise for the doctors and staff who deliver a good service in difficult circumstances | April 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Really positive experience | 5 | Over the past 4yrs I have unfortunately been a fairly regular visitor to Kelvedon and Feering Health Centre and therefore been in frequent communication because of a chronic autoimmune disease I was diagnosed with in 2019.
At the beginning, some of these communications didn't always feel as helpful or reassuring as they might have done, but things sometimes can, and do go wrong and we were all living and working under extreme pressure at that time.
However, my own personal experience over the past 12mths or so has left me with nothing but praise for the health centre team, who seem to genuinely try their best for their patients and work hard to put in place whatever is required.
This particular visit was to resolve and clarify some worries and concerns I had and the lovely lady at reception went out of her way to help me..... offering an alternative strategy to resolve the problem when she couldn't do anything more for me from her desk (and it worked)
I was greeted by a friendly smile, and that makes such a difference when as a patient you're feeling anxious or a bit overwhelmed by things.
All the ladies I've encountered at Reception have been helpful, kind and professional and the systems in place seem to be working much more efficiently now.
The doctors and nurses I see now are also reassuring and approachable and I now feel much more confident that whatever problem or concern I encounter, someone from the team will help me sort it.
So...a big thankyou to all of you who work so hard in such challenging times. You're very much appreciated. | February 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Excellent patient centred care. | 5 | I phoned the surgery for assistance with a medical matter. Initially I spoke to the receptionist, after explaining my situation I was told they were unable to help personally but told politely that I could speak to a secretary and was put through immediately.
The secretary told me they would look into the issue and find me some telephone contacts at the hospital that may be able to assist me. Within a few minutes that information was sent to me. Unfortunately, the hospital could not help me. The next day I made an appointment to see my GP. The doctor was very helpful and understanding. Reviewing my notes, the doctor suggested a way forward, I was very grateful of this.
Within a couple of days I received an update via a text message and a couple of days later I received another text with the results I needed.
I cannot thank and praise the Doctor and the surgery enough. At every stage and with every member of staff I received excellent patient care. | February 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Outstanding practice | 5 | Despite the immense pressure all healthcare workers are clearly under at the moment, I cannot fault the entire Practice team at Kelvedon & Feering Health Centre. The particular doctor whose care I am under is the most thorough, caring and considerate GP I have ever had. The Reception staff are always friendly, knowledgeable and willing to help. Overall, a great Practice who deserve some recognition for the care they provide. | July 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Great experience | 4 | I have been with this surgery for many years and to be fair when they merged with the surgery over the road, it all went a bit wrong. But credit where credit is due. I called the surgery at 5:20 one evening, desperate to get a appointment. Not necessarily the next day but it was an urgent appointment I needed. The receptionist took my details, brief details of my concern and the doctor called me back an hour later. He also booked me in the following evening to see him. It was the first time I have seen the doctor working 19/1 face to face tonight and I was pleasantly surprised. He was so patient, listened intently and gave excellent advice. I’m so pleased I stuck with the surgery, other people have also mentioned great service being received lately so I think they have turned a corner and it gives me great pleasure to leave to good review. | January 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=7 | Efficient | 5 | Had a good experience here when visiting the nurse. The reception staff are efficient and the nurse was marvellous. | January 2022 |
F81130 | william-fisher-med.ctr. | https://www.nhs.uk/services/gp-surgery/william-fisher-med.ctr./F81130/ratings-and-reviews?currentpage=7 | Ongoing high standards of quality of care | 5 | I don't attend William Fisher Medical Centre that often, but when I do, I have always been treated friendly and efficiently by both reception and clinical staff. Unusually, this month I did need an urgent appointment with one of the clinicians and was able to speak to one of the receptionists at ca 08:07 who organised me a same day appointment. A friendly and professional advanced nurse practitioner called me the same morning and was able to solve my problem by providing me with a prescription sent to a chemist near my workplace.
Based on my experiences over the last ten years with the practice would happily recommend them to friends and family. | June 2022 |
F81674 | wyncroft-surgery | https://www.nhs.uk/services/gp-surgery/wyncroft-surgery/F81674/ratings-and-reviews?currentpage=7 | Consistently Excellent Service | 5 | We joined this surgery some time ago because, like many others who have transferred to Wyncroft Surgery, even though we live in Little Baddow, we were appalled by the poor quality of service at the local practice. We are continually delighted with the courtesy, efficiency and care given by ALL members of this excellent practice.
Thank you so much. | March 2022 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=7 | Doctors are great receptionist are awful | 2 | After waiting in a cue for 45mins this morning to try and get my daughter an emergency appointment. I get a call back from the doctor to come down at 3:30pm after waiting at the bus stop the bus arrives 20mins late I stand in the rain with my unwell child for 20 mins finally we get to the doctors 15mins later then the appointment time due to the bus being late my 3 year old daughter is wet and crying she’s not well after all I am then told by the rude receptionist she won’t be seen as we are over 10 minutes late I have a moan and ask can you speak with the doctor to see if the doctor will see her I’ve waited over half hour when had an appointment before so I no the doctors can run over ! to be told we aren’t allowed to ask ! The way they speak is disgusting to people and rude ! i now don’t want to return to that doctors and I’m looking for another 1. I understand it’s over populated and can be frustrating but I to have sat in the surgery and listened to all the gossiping behind the glass while the phones are continuously ringing!!! It’s disgusting what’s a real shame is the actual doctors are all helpful and nice shame can’t say the same for the reseptionist and now have to attend another surgery | December 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=7 | Great GP surgery | 5 | Amazing experience always. I have always had a very prompt response from the team. Never had to wait too long for an appointment or prescription. Hands down, I will definitely recommend using their services. | November 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=7 | Phone Service problems | 2 | The waiting time on the telephone to book an appointment can be quite long , which is just a fact of life. But when you get down to number one in the queue you do expect that you will be heard soon.
Unfortunately on two recent occasions I have reached number one in the queue (today in took 11 minutes to get to that position) and then I hear the phone connect and I get cut off.
Si i ended up having to drive to the surgery to make the appointment (which being with the diabetic nurse cannot be booked on-line) | November 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=7 | Poor service | 1 | If I have to call my gp, I have to wait about an hour each time until someone is answering me . 2 days ago I called GP Abela & partners ( chafford hundred ) . I requested to be called back by a specific doctor and called after few hours a different doctor . I explained I feel more comfortable to discuss with the doctor I know already and said ok . After never called back the doctor I requested or receptionist…. Completely ignore !!! Like I don’t have what to do with my free time | March 2023 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | Excellent communication skills.
Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet.
Appreciate your support whilst practicing self-care in recovery (AA). | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 2 | I waited 55mins for my turn at surgery. And there was no doc at that time. Nurse had treated me instead of doc. Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor? | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 1 | I was waiting fir a telephone appointment, when the dr did call it was 1.5 half ring and when i picked up the dr had hung up
Dr need to understand some people dont have the phn glued to their hands and it take more then 1 ring to pick up | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 4 | Got my appointment on the day I phoned and the receptionist was very helpful with a question I had all round very good. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 4 | I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | I thought reception was very helpful and took an interest to go the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=7 | My experience | 5 | I am only too happy to be a patient at Oddfellow GP Practice.
Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider.
This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide. | January 2024 |
F81061 | conner-&-partners | https://www.nhs.uk/services/gp-surgery/conner-&-partners/F81061/ratings-and-reviews?currentpage=7 | Great Prctise | 5 | I called at 8.30 on a Monday morning, appointment at 10.55, X-ray at hospital at 3.45 and results back following day.
I have never had a problem with this surgery admittedly I don’t need to be there often but always get an appoint very swiftly mostly on the same day.
Dr’s, Recetionists and Nurses have all been lovely and helpful.
This is an exceptional surgery. | November 2023 |
F81007 | dr-puzey,dr-kothari-and-dr-nanda | https://www.nhs.uk/services/gp-surgery/dr-puzey,dr-kothari-and-dr-nanda/F81007/ratings-and-reviews?currentpage=7 | Quick response | 4 | Recently I've found it a trial to try and get through to the surgery by phone and was pretty down about trying to do it again today. I went to the surgery's website this afternoon to see if they'd turned on the online appointment service again to see that they are now using the econsult service. I put my details in around lunchtime, got a call at 2pm, and had a nurse appointment by 3 and was seen 2 minutes early. Never had quicker service. Definitely a massive improvement on using the phone line. | August 2023 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=7 | Great Service! | 5 | Had a great service from Wakering Medical Centre.
I called, requested a call back, which I got in a short time, arranged a telephone appointment, got a call at the time stated and problem solved.
Thanks, keep up the great service. | January 2024 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=7 | totally inadequate | 1 | 3 times home visit booked for my very ill father - 3 times no visit the third time went to wrong house and said there was no one in - did not call to check address just left saying no one in, if he could go out then he wouldn't need home visit. Eventually duty doctor issued prescription which was sent to wrong pharmacy | April 2023 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=7 | Poor service | 1 | They stated that they have appointments online. This is not true. I've never find any appointment online for months.
I have to call them every time, as they answer to e-mails. The waiting time is an hour! I spent all my minutes from my phone in two days because of them. They never answer to calls. I only have appointment after more than an hour waiting time on phone to 3 weeks later! I have to call them exactly at 8am to get anything. Terrible.
They cant let me see my blood test results online and dont give it over the phone. They even said I have to contact the hospital about my blood test results, but the hospital never give out information over the phone to patients, as GP has to do it.
They dont do anything well at all. Full of rubbish. Need to find another surgery soon, as they dont care about my condition. | October 2022 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=7 | Very frustrating and extremely poor service | 1 | Having waited an extra day to receive results of recent medical tests because the surgery was “closed for training purposes” I have again telephoned after 3 pm to enquire. I was told I was number one in the queue at 3pm and am still waiting for someone to answer the phone after 50minutes.
This is causing me serious mental health issues and must be dreadful for others further down the queue.
Calling reception was no substitute as that put me at number 10 in a queue.
Clearly the surgery has insufficient staff. If there are staff unavailable due to sickness then temporary substitutes should be available. Is this a cost cutting exercise? What excuse can there be? | September 2022 |
F81086 | central-surgery---southchurch-blvd | https://www.nhs.uk/services/gp-surgery/central-surgery---southchurch-blvd/F81086/ratings-and-reviews?currentpage=7 | Good practice | 5 | I received a first-class service from the office, the receptionist and the doctor. I was contacted by the office to see what time a telephone consultation might be convenient. I received the doctor's call on time and was offered a face-to-face consultation when appropriate medication was prescribed. Thank you all for your great help. Michael | October 2022 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=7 | Amazing Practice | 5 | This Practice is the best I have been registered with. Nothing is too much trouble, lovely on phone whatever your query, and organised and efficient. Excellent practice all round so its a big thank you from me | August 2023 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=7 | No care | 1 | got out of hospital after heart attack
Discharge letter emailed to receptionist claims as not sent from hospital! Have to wait 28 Days medication given from hospital runs out before then
Missed appointment with Dr said will have to make another appointment been trying to sort all day
Admin staff are rude and unhelpful and there is no care from this practice
Have asked practice manager to call
Shouldn’t be this hard to get medication a heart specialist has prescribed
Have rung 11 times today to try and sort life saving medication
Had discharge letter at 8.51am | May 2023 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=7 | Simply the best surgery. | 5 | Nothing is too much for this surgery they consistently go the extra mile and you are left feeling that they actually care. The receptionist are always friendly and approachable and will do their best to help you. You do sometimes have to ring a few times to get through during their busy times but this is expected, I always get through in the end. I would highly recommend this practice. Thank you for all you do. | March 2023 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=7 | Very good practice | 5 | Lovely receptionist staff, very polite and not rude ,, all the nurses are lovely and they give out good advice , you can always get an appointment, if it’s not the same day then they pre book you one. Would definitely recommend this surgery. | February 2023 |
F81649 | drs.-palacin-&-guyler | https://www.nhs.uk/services/gp-surgery/drs.-palacin-&-guyler/F81649/ratings-and-reviews?currentpage=7 | Great service when I needed it | 5 | Tuesday morning, I attended the surgery in person at 8:10 am and requested a GP appointment having tried to fix myself for 5 days. I was given a face to face appointment with the Dr for 9am and was in the chemist next door collecting my prescription at 09:15.
Polite professional receptionist, thorough examination, and empathetic response by the GP. Thank you great service. I don't often need to attend the surgery thankfully, but I was grateful for your help this morning. ( I do know the names of both but the Reception and GP but this site stated they don't use the review if the persons are identified) | February 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Excellent surgery now dreadful | 1 | This surgery now use Anima system which is useless. The receptionist cannot give appointments after 3.30 Mon to Thursday and only till 1.30pm Friday so it's tantamount to only working 4 days a week. It was excellent before this system but now the receptionists have their hands tied and cannot help as they did before. Worse system than Post Office Horizon. I imagine that the doctors are still excellent if only you could actually get to see one. Terrible decision to install this system. | January 2024 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Amazing surgery and medical staff | 5 | I joined this surgery only recently and today had my new-patient consult. The nurse who conducted this couldn't be more friendly and helpful. The whole practice is helpful and efficient. I have the feeling if I was ill, when I was ill, I would be helped and seen to quickly. They have networks extending to another Shoebury practice, also Norton Place and Shaftesbury Avenue. I think I have made the right decision to join this efficient GP's. Renee Powell | January 2024 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Outstanding Diabetic Care | 5 | As a type 2 diabetic I cannot commend Thorpe Bay Surgery enough. The 6 monthly reviews, service, treatment, information, explanations and advice I get about my test results is outstanding. | October 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Awful practice and awful receptionists | 1 | To start, a couple months ago I put in my forms to be registered here… I call to make an appointment with the doctor to be to told that I’m not registered with them but yet my husband and children are and our forms all went in together.. I asked what happened to my forms and was told they can’t answer that but also couldn’t answer how the rest of my family was registered but not myself. The receptionist was extremely rude, and even threatened to hang up on me and proceeded to tell me that they didn’t have a duty of care to help me. Absolutely horrible. | May 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Disappointing | 1 | Unsupportive
Extremely slow
Defensive and often abrupt receptionists
Very unreliable when it comes to returning calls
Advertise they do home visits for terminally ill and housebound patients - that is not true
No proactive support for patient with terminal diagnosis
Medical Certificate of Cause of Death had to be chased and chased and in the end, when no calls were returned we had to physically stand in their waiting room to almost force them to complete it.
When speaking to receptionist during the above visit the receptionists personal mobile phone rang and she looked at it mid conversation with the deceased family - the height of bad manners
The GP spoke to me just 2 hours before my mum passed to discuss my disappointment at their overall support of my mum over her last few months of life and even when I then had to call them to notify them of her passing, he must have recalled our conversation only 2 hours previous, he still didn’t bother to call.
2 days after my mums passing my dad had an appointment with their nurse and they hadn’t even bothered to update his notes that his wife had died and the nurse asked ‘how’s your wife’ ? How insensitive !
Overall our whole family is extremely disappointed with the majority of the Tyrone Road team. | March 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Awful Service | 1 | The most awful receptionists I have ever encountered. Given they are front of house for the Surgery, they are clueless and have the most horrific manners, not to mention the rudeness and "no can do" attitude. I have been at the surgery for few years and it has progressively got worse, i am seriously considering moving practice and would not recommend this surgery to anyone. Such a shame that a few receptionist can give such a terrible impression for the doctors they represent! | March 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Amazing work, nice to be able to see doctors face to face. | 5 | Super staff. The prompt and kind care I received helped me process my new diagnosis. They help was quick and I got to see a doctor quickly. Couldn't thank them enough.
We the NHS services being so stretched by the government I didnt think I would get such a good and quick service. Credit to the management and doctors. thank you. | March 2023 |