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D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Smear test | 5 | Appointment on time. Quick and easy. The nurse was great and made me feel at ease. A very necessary test and done in a respectful and efficient manner. | July 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Lovely Nurse | 5 | I had a cervical screening test booked the nurse was very friendly and professional! I was in and out within 10 minutes | July 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Great practice | 5 | Very friendly staff that went above and beyond to fit me in for an emergency appointment. Did not have to wait for more than 3 minutes in the waiting room. Excellent service & care | July 2023 |
D81022 | octagon-medical-practice | https://www.nhs.uk/services/gp-surgery/octagon-medical-practice/D81022/ratings-and-reviews?currentpage=7 | unhelpful and dismissive | 1 | Impossible to get any sort of appointment. Receptionist extremely unhelpful and dismissive when you finally manage to get through on the telephone. I found very humiliating questioning me on the phone regarding my need to see a gp. Basically, the receptionist decides whether or not a person needs medical attention. | February 2023 |
D81022 | octagon-medical-practice | https://www.nhs.uk/services/gp-surgery/octagon-medical-practice/D81022/ratings-and-reviews?currentpage=7 | rude receptionist | 1 | terrible horrible rude telephone manner from the receptionist i spoke to after they messed up my repeat prescription.
very very unhelpful when because of there mistake i had no medication.
hopefully the person in question will act the same in front of a manager and get the sack. | November 2022 |
D81022 | octagon-medical-practice | https://www.nhs.uk/services/gp-surgery/octagon-medical-practice/D81022/ratings-and-reviews?currentpage=7 | Ignorant and rude reception | 1 | I phoned 27 April mid afternoon and could hardly hear the person on the phone. It sounded like a party going on in the office with shrieking and screams! I asked a specific question and was told ‘she would email someone’ but could hear exactly how who or what! When I asked if she could check my records she said’ ie told you I’ll email …… what do you expect me to do about it! So talk about rude! Patients are asked to be civil with staff but what about staff with patients? | April 2022 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Good experience | 4 | Was booked in for a flu jab and was in there less than 2 minutes. Very efficient. Pity that they did not have any covid vaccine. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Great Staff | 5 | The reception and pharmacy team are always friendly and helpful. The nurses are also nice and friendly. I haven't see a doctor in more than 3 years so cannot comment about them. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Terrible practice | 1 | The flu jab service was very quick & efficient. The surgery itself is a disaster, no Doctors, no appointments can't get through on the phone. Surgery services practically non existent | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Good practice | 4 | Registered my issue on the Doctor in on-line platform and got an appointment the next day. The Doctor was very caring and professional. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Flu jab | 4 | Much better than previous years. No long queues . Was in and out in just a few minutes. Shame you weren’t able to supply the Covid booster at the same time and place. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Great for pre-booked flu jab, hopeless for everything else | 4 | The flu jab was very efficiently done, with the minimum of fuss and no problems. If only it were so easy to get access to health care professionals at other times. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Flu Vaccination | 5 | The vaccination was given in a very quick and professional appointment overall took about 3 minutes 👏🏻 | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Hard to see a doctor | 2 | Quick and easy flow jab. Surprised to hear n0 covid jabs available. When some other surgeries are offering vaccination. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Lovely practice | 5 | The practice is always very busy,but the staff always have time to help you with any problems you may have. It’s always a lovely clean environment to sit in while you wait for your appointments. | September 2023 |
D81046 | new-queen-street-surgery | https://www.nhs.uk/services/gp-surgery/new-queen-street-surgery/D81046/ratings-and-reviews?currentpage=7 | Very Well Organised | 5 | Attended for flu jab. Met inside the doors by a pleasant, smiling assistant. Guided, without any waiting, to an appointment room. Didn't even feel the jab in my right shoulder. Then I was guided out the side door to the car park, barely 3minutes after arriving. Well Done. Thank You. | September 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Improvement needed urgently | 1 | Called last week and was pleased to get through in 10 minutes. Promised a call back from the nurse. Waited all day and called to check up at 4.15pm. Nurse had gone home! Receptionist said there was no record of me calling.
Another time, I asked for my address to be changed back to my Epping address after falling ill on holiday in Cornwall (I had to give a relative's address when seeing a local GP). I was assured this would be done. A few months later I had secured a GP appointment that day only to be told later that I was no longer registered and that I would have to re-register again in person!
All I want is a functioning GP practice. I would love to leave this surgery but then look at the bad reviews at Limes. Complaints via the website are not even acknowledged so no chance of anything being addressed. The telephone system is terrible. Receptionists can be rude. Drs are leaving all the time and not being replaced. Sigh... | August 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | 5 star extra | 5 | The introduction of the practice pharmacist reviews are invaluable. In addition to the overall good services of the practice we are now enjoying the benefit of regular detailed reviews of medicine tolerance and effectiveness and immediate changes if applicable. The discussions also contain an element of health education and self help. Links are made to blood tests and referrals where necessary. Our family strongly feel that our health is being monitored and the practice experience has become proactive rather than reactive. This is certainly the way to go bringing together a variety of clinical staff to manage the previous GP only workload. Most grateful. | May 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Terrible administration | 1 | It is practically impossible to get an appointment with anyone at this surgery.
- On every occasion, I and family members have been unable to get through to the surgery between 8.30-10am: calls do not connect, requiring ringing every 5 seconds for 90 minutes. By this point, all appointments have been given out.
- Advance appointments are rarely available. After significant effort, I have occasionally managed to get an appointment for over a month’s time, causing potentially significant risk to health.
- The surgery refuses to give out an email address including to other NHS practitioners involved in the patient’s care or for the purposes of making a complaint. Complaints must be delivered or posted on paper. This is unacceptable in today’s world, causing significant inconvenience and making an audit trail impossible.
I cannot comment on medical staff as I have had extremely limited interactions due to the impossibility of making an appointment.
The vaccinations nurse is excellent. | April 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Appointments | 2 | Tried to see a gp since nov 22. Got a phone appointment but the surgery cancelled it. Booked a face2face that they suggested and they cancelled that. Requirement diabetic review and other issues. It feel like I don't have a gp anymore except for medication.
I wouldn't mind but I work in NHS.... | January 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Not best experience | 2 | Impossible to get through on the phone for appointments. Severe pain and offered appointment over 4 weeks away. Unable to order repeat medication online. Managing this by completing repeat using prescription form. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Understaffed | 1 | Two doctors for the amount of patients in Epping is grossly inadequate. Went to reception today to be told there are no appointments available to book until middle of December (a 4 week wait) and I can’t book until my mid December appointment until Monday, providing they have received the rota !
This is completely unacceptable and is letting the Epping residents down. I cannot access the healthcare I need. This needs addressing urgently. Epping residents deserve better. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Bad service | 1 | I called at 8:30 to book an appointment with the doctor on the same day but the line was busy. There was not even a queue on the phone. I was trying to get through for almost an hour but was unable to. I phoned again at 10:00 and spoken to the receptionist. She told me that they have no appointments anymore and the next available is not until after 4 weeks. When I asked the receptionist about the line being busy at 8:30, she is unable to give an answer as to why there was not even a queue on the phone. I contacted 111 and was advised to contact my GP to get seen but obviously this did not happen. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Cannot fault service given | 5 | A family member rang surgery Wednesday morning. Shortly afterwards doctor texted for further information and photo of medical condition. Within an hour reply from Doctor, diagnose given, a blood test request made, and prescription sent to local chemist. Follow up phone call two days later to discuss blood test results and guidance given. Excellent service | August 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Friendly and professional | 5 | I have been with this surgery for a number of years. I’ve found all the staff to be helpful, friendly and professional to me at all times. They make you feel at ease and treat you as a person with empathy and kindness. Highly recommend | June 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=7 | Worst GP I have ever known | 1 | Changed to this doctors recently and it had been the worst decision I made. Reception are the most unhelpful people, wouldn’t register my two week old to receive his prescription because the person allocated to do it wasn’t in. My 2 year old was refused an appointment for an allergic reaction. My last GP always made every effort to see the children but this GP has no care for infants at all. | May 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Can't fault the service received from this caring practice | 5 | I recently required to be checked for chest pain symptoms and was seen by a doctor the same day I rang and thorough checks done including blood tests and ECG. I received excellent service from a very friendly and caring GP and could not have felt in better hands. I received texts about appointments and was telephoned by the doctor the day after blood tests were done to give me the results which was very reassuring. The doctor took the time to explain everything and recommended follow up tests to be on the safe side. GPs and local surgeries take a lot of stick, particularly since things have changed after Covid, and I feel this is very unfair. They are all doing their best with sparse resources and staff and I for one could not be happier with the service I receive from The Limes. As others have said, the facility to request a call back when hanging on in a queue to make an appointment is very helpful. The practice seem to be actively seeking out ways to improve things for patients, and the increased use of online systems and using texts to keep patients informed is very welcome. I would comment that there do appear to be quite a few systems to keep on top of - that may overlap and confuse folk - including System Online, NHS App, NHS Covid App, SwiftqueueU and the Princess Alexandra Hospital website for booking blood tests. It would also help if the latter two could flag up that you need a blood test paper form if you want to book for Waltham Abbey or Ongar, as they are not in the computer system. Conversely currently the Swiftqueue email confirmations advise it is essential you take your blood form with you to St Margaret's which is incorrect. A couple of tweaks needed there to save folk getting things wrong.
Grateful thanks to all the staff at The Limes Medical Practice. | October 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Quick and easy check up | 4 | Limes staff made it very easy to book my daughter in for her 16 week jabs. We were seen on time and it was all done swiftly. | September 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Happy to let my child suffer even longer ! | 1 | I contacted the limes yesterday for my daughter who was in the very early stages of Tonsillitis. I was actually pleased with the quick appointment time we managed to get , however the Nurse we saw refused to give Antibiotics to my daughter until she suffered at least another 24 hours of pain and showed further symptoms. My daughter has now been crying in pain for the remainder of yesterday and through the night . She has had a terrible night sleep and we are due to go on holiday today . The Nurse decided she would send a prescription to a chemist near our holiday destination so we could spend time driving around a destination we don't know to find the chemist and delay our family holiday further, rather than listen to me as a mother of a child who regularly suffers with tonsillitis and give a prescription there and then . Apparently she was too concerned she would be taken to court ? So my daughter is currently sobbing that she will feel too ill to enjoy the first couple of days of her holiday and exhausted. I am absolutely disgusted with the treatment from the surgery and wouldn't recommend them to anyone ! | August 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Good practice | 4 | The doctor I saw was very nice and extremely helpful . He explained things to me so that I understood. He went to see another doctor to make sure he was saying the right things to me . Excellent. | August 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Excellent care for my son with ADHD | 5 | My son is diagnosed with ADHD and needs regular check ups for his medication etc. The surgery is really proactive in contacting us for appointments and they are excellent at liaising with the Essex Child Development Centre as part of the shared care agreement to ensure he has the right medication at all times.
Everyone is so kind and helpful and I’m really grateful for the proactive care and support he receives. | August 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Great practice | 5 | Really grateful for the same day appointment. The professional help I have received from speaking to the receptionist to seeing a doctor has been so reassuring. | July 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Impressed with limes surgery | 4 | I had face to face appointment with two of the resident lady doctors
at the surgery in one week , was given an ECG at the surgery which was done by a very professional and caring nurse ,the lead doctor also requested an emergency appointment to see an ENT consultant all this happened within the same week. My very grateful thanks to the Limes surgery for the excellent care and attention I have received from doctors and staff. | June 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Exceptionally Good | 5 | Reception team are outstanding, polite, helpful and understanding. Medical professionals are also excellent | May 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | The best smear test ever! | 5 | Not many people are likely to say that, but the nurse today had my smear over within a minute and for the first time in all the years of enduring them - I didn’t feel a thing! One of the most undignified tests a woman can go through but if they were all as easy as today’s none of us would dread them. The nurse has magic powers, totally recommend to every lady in the region. | May 2022 |
F81043 | the-limes-medical-centre | https://www.nhs.uk/services/gp-surgery/the-limes-medical-centre/F81043/ratings-and-reviews?currentpage=7 | Lovely experience | 4 | I had my smear test today with the nurse at Limes in North Weald and she was so lovely. She made me feel very comfortable and put me at ease. The actual procedure was very straightforward and I left feeling really happy with my care. | April 2022 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Poor service | 1 | On the 19th January 2024 I visited Addison House to make several appointments the first for my regular bimonthly B12 injection only as always having to argue the point that the records need updating updating as it every 2 months and not every 3 months and it had been that way for the last 5 years.
As my condition is deteriorating rapidly I need a face to face appointment and not a telephone call unless he can test my legs and feet down the telephone. Refused protocol demands that I must have a telephone appointment first
My medication review is due on the 26th January but the earliest date would be the 8th February by which time I would be out of my medications.
I should not have to argue with a receptionist for 30 minutes about a patients needs. | January 2024 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Absolutely disgusting service | 1 | Trying to get through via the telephone is impossible! When you do finally get through, after hours of trying to get on the queue to speak to someone, then wait for 2 and half hours once you are on the queue for the receptionist to call you back, to then be told that someone will call you back! The triage nurse didn’t call me back till over 12 working hours later (I was listed as a very urgent) to be told that they have no available appointments!! I had an open wound that needed a dressing change, but the receptionist said the nurse can deal with your problem over the phone!!! She must be amazing if she can change a dressing over the phone!!! When I said I needed to see someone urgently they told me to go to A&E!!! This is their answer to everything, I had a rash two weeks ago and yet again couldn’t get an appointment and was advised to go to A&E….for a rash how absurd! | December 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Disgusting treatment | 1 | I have apparently been told I have to go on statins no phone call no discussion about this. I have no intention of taking medication unless I feel 100% about it which I do not. This surgery needs to sort it out. | November 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Not Great | 3 | Came to the surgery to ask about some antibiotics for my foot was sent to the surgery on Tuesday I came in today to find out if they had been sent to harlow Pharmacies and was told that he had sent to your in-house Pharmacist and was told it would be sorted out in 24 hours so asked if the pharmacist was in and was told he works remotely so how can an in-house pharmacist not be in-house the name in-house means that they work in-house and not remotely. So now I do not have any antibiotics untill 24 hours later as I have run out of them . I'm not happy with the practice. | June 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Casual approach to patients health | 1 | Practice send test results regardless of issue via text with no Dr follow up to explain possible outcomes, options or reassurance.
Patients left to Google possibilities which is very scary | June 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Contacting Surgery | 1 | Surgery is almost impossible to contact by phone, making appointments or getting results requires smart phone and takes for ever to fill out on-line questionnaire via e-connect just to get an appointment. | June 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | disappointing service | 2 | Since November trying to figure out what is going on with my 6 year old boy, no one has been helpful or able to see him although I have provided details of the problem. Today again I tried to book an appointment and the gentleman on reception laughing in my face that I should call, also were other people who said the same like myself , that when I call first thing in the morning no one picks up.
In my opinion this practice definitely would be great and patient orientated with different staff, first capable of giving the correct information and maybe less rude. | January 2023 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Unhappy | 2 | I rung Addison house to book an appointment on 22nd November as I’ve got a chest infection and tonsillitis they told me that I there’s no appointments and I was told to call 111 or them at 8am the next day, I went into Addison house today (23rd for a doctors note that my work had requested) and was told that I could of been pushed forward due to my condition however on the phone on the 22nd I told them my condition and there was nothing they could of done, this is very concerning that someone over the phone is telling me something and another person at the surgery is telling me something different | November 2022 |
F81181 | addison-house---haque-practice | https://www.nhs.uk/services/gp-surgery/addison-house---haque-practice/F81181/ratings-and-reviews?currentpage=7 | Disappointing | 3 | Firstly I didn't visit the doctor because doing so is impossible nowadays. Your electronic doctor would be great if it wasn't so rigid in your choices, you know like when you talk to an actual human. Secondly your call back time is over a week, so a triage time frame of 8 days! The fact that I have to wait for a call sometime between 10-11am on a work day is less than useful, what if I miss the call? I don't expect to be seen immediately but if you are claiming me as a patient I think it's reasonable for you to see me within a week, yet you can't even call me in that time. This is why people are going to hospital instead. | September 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Really understand | 5 | I have seen a few Doctor's in the practice regarding my Depression. Everyone of them has always understood & been really helpful. | March 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Brilliant Service | 5 | Overall, this is a great surgery. Had a few drs who haven’t been as helpful as I’d like but equally I’ve had people serving me at the checkout in the supermarket who weren’t as polite as say you’d want. Never had any trouble getting an appointment, follow ups have always been prompt and as promised. Dr I saw last year picked up the symptoms of my IBD very quickly, referred me straight to hospital and definitely helped me getting a diagnosis for a chronic illness in less than a month in total. | February 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Can’t do enough for patience | 5 | I suffer from a condition called chronic regional pain syndrome and was told I needed a procedure, the hospital that my pain consultant had chosen wouldn’t see me and the GPs at this practice had helped me to go to a different hospital and they couldn’t do enough to help me and got my in to a different hospital, which was more local to me for this procedure I needed.
Every GP I see at this practice are helpful and friendly, and all understand my condition.
I am truly happy with the practice. | February 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Patient and understanding | 4 | Fast appointment booking same day helpful receptionist.phone appointment on time with very helpful ,patient and understanding nurse . | February 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Great nurse support for HRT | 5 | Nurse has been attentive, friendly, open and helpful in listening to symptoms, suggesting prescription and experimenting with dosage. It’s hard to get through to reception on the phone but once I so, they are helpful and the nurse called back within 24 hours (sometimes same day).
Machine in reception for checkin weight and blood pressure yourself is really helpful too. | February 2022 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=7 | Excellent service | 5 | I was dealt with promptly and professionally. The doctor asked relevant questions and answered my concerns. I didn't feel pressurised to complete the consultation quickly and I was confident in the care given. | February 2022 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | Amazing response time | 5 | I used econsult twice in the last week. The replies came back within 10 minutes. So very efficient, thank you.
Just wish there was an “other” box, as not everything fits into one of the health categories, so you have to be inventive. However, I am a fan of this system.
Thanks to all | December 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | Efficient econsult | 5 | Used the new E-consult online, was easy to use and explain what was wrong with me, and very happy and impressed to receive phone call from practice arranging a GP phone appt within 2hrs of submitting form | November 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | Dynamic Doctor | 5 | This surgery now has an online system to book appointments, so that urgent cases can be prioritised.
In my case, the GP phoned within 10 minutes of me completing my online form, and booked me in within 4 hours. Happily it turned out to be a minor, but extremely distracting, infection that was sorted with antibiotics.
I am very grateful that this particular doctor was so on the ball. I think she realised that this condition needed sorting out quickly, and she ensured that it was. The effect of the antibiotics was virtually instant, and I could get back to work and stop wondering what was going on.
I dropped off my post-treatment sample this morning. That was available to view within a few hours on my NHS app. That too was appreciated, because it confirmed that one important test was negative, just as I'd hoped it would be.
Thanks again. The GP in question made a real difference, and I am very thankful for that. | November 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | Excellent and efficient | 5 | From e-consult to prompt f2f appointment to hospital for tests the same day, amazing service.
Lovely caring GP, excellent communication. I really cannot fault. | October 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | very good appointment | 5 | I had a health review which I found informing and supportive.The information I was given was clear and helpful and the nurse was very kind. | March 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=7 | Great first impression | 5 | I recently moved to the Lodge Surgery. After 20+ years registered with another local surgery that has unfortunately got worse and worse as the years have gone on (negatively affecting my health and sanity) followed by 13+ weeks waiting for another surgery to complete the registration process and accept me there, I decided to register at the Lodge Surgery and first impressions have been great.
I myself work in the NHS and understand the pressures facing all NHS workers at this difficult time but I could not fault the help and care I have received so far and wanted to share this as I feel they (and others) deserve to hear this.
My registration was completed in the five working days promised and I was notified once this was done. I later phoned to get my online services set up. They were unable to do this over the phone so suggested I came into the surgery. The receptionist I saw was very helpful and immediately sent me a link via email to get this resolved. She suggested I booked an appointment with a doctor to get my repeat prescriptions sorted as my old practice had been unable to send this over. She managed to book me in within two weeks, which I was very happy with, given it was not an urgent appointment and how busy things are at the moment.
I emailed a copy of my medication history to aid this appointment and within minutes received a reply and within days, had a call from a pharmacist to check my medications.
I am so impressed with the service so far and so grateful for this!
Thank you so much for the help, especially during these difficult times! | February 2022 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Awful | 1 | Despite phoning at 8am on the dot, by the time I got through all appointments for the day had gone and they wouldn't see a child who had been awake all night in pain.
We ended up at an urgent care center with a ruptured ear, severe pain and hearing loss. | September 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Exemplary, professional service | 5 | Today I had a face-to-face consultation with one of the doctors at the practice. The doctor sympathetically explored my issues and concerns, addressing them with exemplary thoroughness. She struck a perfect balance between friendliness and professionalism, putting me at ease, treating with me with respect and understanding , and encouraging an openness which facilitated a productive and constructive outcome. My experience today is typical of the treatment my wife and I have consistently received from all the doctors since we joined this practice some 2 years ago, having moved to the area from the north of England. We have also enjoyed the same friendly, professional treatment from the support staff, and we can wholeheartedly recommend the Stockwell Lodge practice. | August 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Quick Appointment | 3 | On 11 July I went around to Stockwell Lodge to make an appointment for my mum, who has COPD and had developed a chest infection- to my surprise I was told that if I could get her there in 20 minutes she could have an appointment then. Needless to say I got her there. | July 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Outstanding Nurse | 5 | I came in for an invasive test that I had been dreading for quite some time. The nurse that performed the test was quite simply outstanding, and a testament to the nursing profession. They identified I was stressed, kept me smiling throughout and reassured me afterwards. The level of professionalism, yet kindness was remarkable and Stockwell Lodge are incredibly fortunate to have this person on their team. As I said to the nurse as I left, I couldn't do what people like them do eg. Nurses, but I am so grateful people like them exist to do this job, because I was terrified, yet they were able to keep me smiling. | July 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Poor reception and poor practice | 1 | Reception Rude, unhelpful, never answers the phone, phone system is so bad - kept on hold then hung up (20minutes later) I cannot wait to leave this practice | May 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Very poor service | 1 | I rang the surgery today 2/5/23 to get the results of a chest xray that was done 3 weeks ago I was held in a queue for 45mins after being told I was 7th in the queue when I got to no 1 in the queue I was held for a further 15mins waiting for the results line to answer when the phone was answered I asked why it had taken an hour to answer the phone to be told that she was the only one taking calls this afternoon so in total 1hr 10mins on this call, this is not the first time it has happened it's a regular thing to be on the phone for ages so when your asked to select an option it doesn't make any difference because the same person is answering all the calls this is totally unacceptable the attitude of the staff seems to be it is what it is like I said this is not the first time it's happened even after speaking with the manager it doesn't seem that things are going to improve anytime soon I have been using this surgery since it first opened and it just goes from bad to worse its virtually impossible to get an appointment unless your prepared to queue outside from 07-45 in the morning and take your chances absolutely ridiculous | May 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Impossible to get through to GP | 1 | I have been undergoing tests for a possible medical condition. After 2 months of waiting for my GP to get back to me about the results, I assumed that all was well, and was surprised to miss a call from them that I was not expecting. So I called the surgery and waited 49 minutes to put through - during which time the GP called me again, so I had to end my call to the surgery, by which time the GP had hung up and left a voicemail asking me to call the surgery! So I called the surgery a second time and got put back to the start of a long queue, during which time the GP called a third time and left a message saying they would not be available for the rest of the day - so I would have to call the surgery to rebook. But when I called the surgery a third time and got put in a long queue yet again, the receptionist told me that as the GP was not available I would have to call tomorrow to rebook, and there was no way I could rebook with them directly without calling the surgery! After two and a half hours of being unable to get through, and with no transport to get to the surgery in person, I am completely stressed out - especially as I have no idea why the GP called me out of the blue, and am now worried about the results. But nothing could be worse than going through this whole procedure again, so I will just have to wait for the GP to call me again - which in the past has also been without warning at inconvenient times, without giving me enough time to answer - and hope that any condition I may have does not get worse in the months that this could take. I thought the surgery would have improved once it was taken out of special measures, but evidently not! | February 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Very happy | 5 | Lately I've been having some health issues. Whenever I contact the surgery by telephone or in person, I feel that I am listened to as well as being seen by a doctor that day, offered a telephone consultation or a face to face appointment that day or the next.
Staff are very welcoming, show empathy and I feel are very helpful.
Thank you for being so kind. | January 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | Poor rude staff | 1 | I went into the surgery to request a sick note which I had initially requested online. The online service says 48 hours turnaround and the staff are saying 5 working days. I point their attention to the website and the next thing I am told by the staff is I am taking over them. They have no understanding of customer service or where hey going wrong which is understand your patient’s needs. I am now applying to move to another surgery and will be asking my fiends and family in the area to do likewise. If your system says one thing and you say another, change the system so you don’t look incompetent. | January 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=7 | great receptionists | 4 | I want to say a massive thank you to the amazing staff at Stockwell Lodge, the reception staff, they really went over and beyond to help me get the painkillers for my husband who had been in hospital. Also sorting out a doctors note. I really cant thank you enough! | December 2022 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Service Could be Improved | 3 | Hopefully, this will be a helpful review for some. I have had both positive and negative experiences at Manor View Callowland. The doctors have been very helpful, informative and thorough. In contrast, I have at times found the nurses and receptionists to be aggressive, rude and argumentative. As someone who has worked in the NHS, I am quite appalled by the behaviour of certain staff. Unfortunately, the negative experiences were quite hurtful and as a result, will not be returning to the practice. Though I live in Watford I will henceforth be using the Bushey branch. | April 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Recent Decline in what was a great service | 3 | We joined this practise in 2021. Getting appointment was fairly easy.
Recently When trying to get appointments it's difficult and they are gone by the time you get through.
Last month After two visits to hospital and getting ultra sound in stomach and other tests at Watford Hospital I was asked to contact the surgery for an appointment which I was given for telephone on 25th Apr. I was discharged from hospital on 14th March.Why does it take
more than five weeks for me to see the GP and than that appointment is cancelled on 21sr Apr???
Now the the new appointment is the following later part of week.
The patient service as of recent has declined.
I hope you'll take my complaint seriously and address my concerns.
On 6th Apr I paid £35:00 to get my Insurance Certificate signed by GP and still there is no response to my request. | April 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Diabolical service | 1 | Every time I have had an interaction with this surgery it has ranged from negative to downright appalling. Unbelievably long waiting time on the phoneline, stroppy receptionists, useless amount of parking for the number of patients. It is so difficult making an appointment. Really rubbish in every way. | April 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Life threatening issues ignored | 1 | 3 occasions that I had issues - 1. cellulitis in my leg and I couldn’t get an appointment; when I finally saw a doctor she sent me straight to A&E where subsequently I received intravenous antibiotics for 5 days and still having issues. 2. Couldn't get an appointment for a chest infection. Reception told me to call 111 who sent a message to the surgery to say I should be seen that day. The surgery refused. 111 again contacted the surgery who again refused. I drove to the surgery who still refused. I was sent to Watford A&E who diagnosed pneumonia. When I needed a sick note, what the surgery emailed was impossible to print and they would not provide me with one. We have now left the practice. | March 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Greatcservice | 5 | Easy to check in and my appointment time was met with accuracy. The pharmacist who saw me explained everything and even ordered some pills for me whilst I was there. | February 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Great support | 5 | Last week I had a last minute cancellation for a blood test, but too late for me to realise. The super kind and pragmatic lead nurse fitted my test in between other appointments. And today I had a follow up with a doctor to discuss my ongoing medication. She was again super helpful and thoughtful and I was very pleased to be able to do this easily over the telephone. All in all I think the surgery really try hard to accommodate patients and make things simple. | January 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Great Practice | 5 | Had my blood test, was seen on time and everyone was very friendly. Good experience thank you…………….. | January 2023 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Worst patient care | 1 | I'm waiting 5 days for a doctor to write as referral letter for my daughter to see a psychologist. We are literally taking the work away from them and they still cannot send a simple letter. My child's mental health is deteriorating and I've tried using the correct channels to no avail. Complete lack of empathy and duty or care. | December 2022 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Swift appointment | 5 | The surgery were very flexible with my appointment for my child. I went in for a flu vaccine and she technically wasn't a new compromise but had had quite a rough year and they talked me through it and they were really accommodating and then when I arrived they saw me really quickly. They were really upbeat. The system was really clear on where to go. They were very well organised | November 2022 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=7 | Excellent practice | 5 | Since Manor View have taken over Theobald Street the level of service has greatly improved, no comparison to the poor service I received over the past years. Doctors listen to you and really seem to care. I now feel that I can contribute to the treatment I am given not just told to ‘take this’ or ‘do that’. Thank you | November 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Good Practice | 4 | Very poor service by the people at the reception. I received a text message "The result of your recent test has been received' A further test is advised - please collect a form from the surgery at your convenience".
I went to the surgery and am told you do not need to collect any form. You have to make an appoint for another blood test.
I wasted my working time. How difficult is it to send a correct message. Further, this lady was looking at me as though I am stupid to turn up at the surgery.
Please have some respect for the people who use your services. | June 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Excellent experience with new GP | 4 | I saw a GP today who I think may be newer to the practice but was absolutely excellent. I tend to avoid using GP services where possible due to some negative experiences in the past but my experience today was very different. The GP had an incredibly warm, patient and kind manner. They were very thorough but efficient in their assessment and also sent a notification through to my phone clarifying follow up instructions which I thought was great practice as it’s easy to leave the surgery and forget the exact details re next steps.
Throughout my assessment with the GP I felt listened to and that they were genuinely invested in helping to resolve my problem. I’m sure it’s very challenging to juggle the numerous demands and challenges on GPs whilst also not allowing appointments to feel rushed etc but this GP did an exceptional job and was lovely, whilst being efficient. My appointment must have only lasted a couple of minutes but I feel as if I got everything I need from it, and couldn’t have asked for anything more.
I wanted to leave this review to highlight the difference that one’s interpersonal and professional clinical skills can really make in terms of the patient experience. The GP is saw today is an asset to the practice. | May 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Excellent Doctor care | 5 | Contacted surgery and had a telephone phone call regarding my daughters health as was very unwell, the doctor was fantastic and order blood test and totally put my mind at ease. He explained everything to me. Thank you | May 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Receptionists can come across as rude. | 2 | I recieved a text message last week stating I had to speak to a GP about my blood test results.
I called up the GP surgery last week in which they told me they didn't have any over the phone appointments for 5 weeks and advised me to call up on the day at 8am if I want the chance of being seen quicker.
I called up this morning (a week later) at 8:00am and it stated I was number one in the call queue. The receptionist didn't answer the phone to me until 8:21am despite it still saying that I was first in the queue.
The receptionist told me they didn't have any on the day appointments for non-emergency appointments and once again told the the wait list time. I explained to her my situation and told her I needed to speak to the GP as soon as possible so that I can be refered.
The receptionist then went on to tell me there were no appointments left for the day but then was interupted by (i'm assuming) another receiptionist which told her there was actually a morning appointment for non-emergency for the day. So the first receptionist had clearly not even checked.
The receptionist didn't seem very happy with booking me in and then checked my mobile number which was also wrong, they had changed it to my mums new mobile number (whos my emergency contact) and over-wrote my actual contact number. This issue should have been fixed before as I corrected them last week but obviously they had not fixed the error.
The GPs on the other hand are very professional and are great at helping but the reception feels lacking and puts me off attempting to get into contact with my GP about important issues. | April 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Great practice | 5 | Really polite helpful receptionists
Never had a problem getting an appointment
Lovely doctors especially the one today
Everyone should remember how busy the practice is and what a great job reception/admin are doing. Well done | April 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Great response from King George & Lister Hosp | 4 | I had just recently moved to Stevenage from a different health authority, when the night before my CPAP machine stopped working.
I called the relevant dept at Lister to see if they had a machine that I could borrow, as I was very concerned that with a dodgy heart I might not get through the night without a machine.
Lister said they could not do anything without a doctors referral. But although I had registered with King George the week before I had not been invited to attend the surgery. Trying to get an appointment was some weeks away, so I tried the emergency number. After some 5-10 min a lady doctor answered and I explained the situation, she said leave it with her and she will try to organise something, I was not very optimistic.
Within the hour Lister rang me up to inform me that a new machine would be waiting for me later that day.
This was a fantastic result, not only had King George excelled themselves, also the Lister
Thanks again for a timely response | February 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Excellent treatment | 5 | Following a severe burn to my right arm the treatment I received was excellent. The skill of the nurse has made the healing process very quick and significantly reduced the chance of infection, thanks to the nursing staff | September 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Appaling treatment at the hands of Reception Staff Member | 1 | I am genuinely shocked and appalled at the treatment that I suffered at the hands of a member of the reception team Friday at 16:30 - 17:00.
I had earlier attended to register as a new patient on behalf of my wife and myself who had Covid symptoms and was therefore unable to attend the surgery in person. While I was there, I asked the first reception (who was pleasantly fine) whether I can fill this form out on my wife's behalf (as I had her passport with me), I was informed I could. There was a box asking whether 'are you filing out on behalf of someone else' to which I ticked yes. A perfectly logical decision based on the information on the form.
The 2nd part of the form requires family history information so I decided to take it home for my wife to complete that section, which she done.
I returned to the surgery at approx. 16:30 to hand in both completed forms. There was a different receptionist on duty. She took the forms and I stated I'm here to hand these in to register. She asked if I had proof of ID (I did and retrieved from my car). Back at the desk straightaway she says 'I can already see a problem here, you have signed this yourself 'it is illegal!'. I attempted to explain why I had ticked and signed and the fact I was here earlier in the day. She proceeded to ask a colleague 'is this legal?' 'he has signed this' the colleague says 'he is not meant to sign that box'. The receptionist comes back and says 'as I thought, it is illegal to sign this' I ask her why she keeps using the word 'illegal'. If I have completed the form incorrectly then that's fine. Annoyed at this point I ask her to get me new forms. She looks me dead in the face and proceeds to forcible throw my original forms across the divide to the point that I have to stop them from falling. Indignant at her actions I forcible say 'don't throw papers at me' to which point she starts saying I am 'abusing' her, being 'aggressive' and that is was the fan that caused the papers to fly (even though the papers where perfectly still once placed on the counter). She hands me new forms I return 10 minutes later and she refuses to take the forms in because I had 'abused her' and will get a colleague. She then tells me to come back on Monday because I won't get seen. I tell her that my wife is pregnant and has to register so she can do her scans and that her whole behaviour is wholly unprofessional. She then says to a colleague 'he is back and starting up again'. She goes in the back and tells colleagues loudly that 'he was trying to commit fraud earlier and get registered illegally' and that she 'is going to stop us being registered and it's not a good start'. A different colleague takes over and processes the registration with no fuss, just saying that my wife needs to come in for the online services. I don't won't to speculate why I was treated to and dealt with in such a manner but if this is the accepted behaviour then it is a disgraceful reflection on the entire surgery. | July 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Thank you Nurses | 4 | I have been visiting various Nurses in King George and Manor House Surgeries regularly for the last 2+ months and every time I leave I know that I’ve been well looked after and helped to resolve an issue that’s been a problem for a long time. Well done and thank you x | July 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=7 | Fabulous Team | 5 | Just want to say a huge thank you for the fabulous help I had last week in sorting out my Mum's prescription. I was so stressed and both the pharmacy and receptionist were wonderful. Problem sorted ! | June 2022 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Booking system. | 1 | Decided to ring surgery to try to book an appointment, after Triage system didn't seem to be the correct path. However, after about 10 cycles of the back to back very polite, but too frequent recorded message, directing me back to the 'more efficient' on-line system, I thought I would give it a go. It was only 1220, but the system was closed until 1400. Sorry, but this booking system is rubbish
I last dealt with the surgery, when I called in to find out about the Flu & Covid jabs, as no point in ringing. After a brief wait in the Q, I was directed by the receptionist to the pharmacy, as apparently the surgery are not doing any Flu or Covid booster jabs.
I was told by the pharmacy that the age has now been increased to 65 for routine Flu & Covid jabs, so I was no longer eligible, but could obviously pay for a Flu jab, but not Covid. At least I now know why I didn't receive the usual text invite. | January 2024 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Frustration | 2 | For a start the new phone system and answer phone message is enough to send someone insane!!As much as the gentleman's voice is very nice it really sends you scatty when you have to wait 40 minutes!!I was also cut off at this point which is infuriating!!
Now for the main complaint!! I have to have a 3 monthly injection which a nurse undertakes. On my last appointment I was told to book for 3 months time which when asked the Practise said they couldn't go that far ahead. I have phoned and waited several times and have been cut off many of those times! When I have got through I have been told that the reception cannot book an appointment with the nurse - the world has gone mad!! Instead I have to do it online. I thought online meant systems online but there no sessions available!! At no point was I told to go to the Web site and do an e consult form. Consult means to speak to someone but I only wanted an appointment!! I have now finally got an appointment for 17th Jan but was due on Nov 30th!! I really dislike the new system and it is absolutely ridiculous that a receptionist cannot book an appointment. What about the elderly and vulnerable!! If I get ill due to the late injection I will be less than happy and I worry about how many vulnerable people out there are missing out on medical treatment! | November 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | There was no GP | 1 | I called to see a GP today. Got through and was told to use the online form. This then told me to call 111. So I basically don't have a GP anymore and have had to wait in a hospital for 3 hours to see someone. This building may as well not exist. | November 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Poor | 1 | I have used a number of different gp practices over the years as I have often had to move house due to work. This practice is poor, a lot of the doctors, nurses and staff are good, but its organisation and a few staff let them down. I won’t reiterate every problem such as their telephone system or all the stages to try to get appointments or asking for repeat prescriptions and not getting all of it. I have been without blood pressure tablets for nearly 2 weeks while on holiday despite requesting all my medication for instance I was only given some medication. A lot of people go to the surgery just because they struggle to get through or their email triage system is clunky and easy for mistakes to occur. It took me 3/4 of a year to get a referral for one ailment using their systems and saw a lot of staff before progress was made. All a waste of the medical staff time as I was pushed from pillar to post doing unnecessary things. There is a litany of similar stories for this practice. I don’t know if it’s because they have too many patients or the management is poor or what but I would recommend you check other practices with better nhs scores. before signing up here. If you are looking to register here the only positives are that they do appear to be trying to improve. | November 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | new online communication system | 1 | why was total triage/'submit a new request' not available to access at 4:20 today. website states should be 'open' until 5pm. having struggled to communicate effectively with telephone request, tried this new system of online communication - one word rubbish! had a simple request to add to an existing blood test- as required following recent hospital admission (ie gp to check bloods), plus the diabetic nurse | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Online forms a waste of time | 1 | I done as you asked last Wednesday online form to be made an appointment for Thursday, Thursday I get a text to say it had been cancelled and sent to someone else. Friday I get a text to say I didn’t I turn up for my appointment you cancelled. And I’d have to start the process again and that someone would call me back on Friday no call back. I called today Monday at 8am and got told it had been red flagged and some one would call me today. I called back at 5pm to check someone is calling and she told me that I hadn’t called this morning when I quite clearly did I asked to speak to someone higher and she told me she was there by herself and there was no one else to talk to which I believe is dangerous told me I had to go to a and e I don’t need a and e no wonder they are over run. My advice is do not use online forms be careful who you speak to on the phone as they don’t/can’t help anyway. Tell you you didn’t call when you say but calls are recorded you can check told they can’t check. My advice to anyone is call at 8am for on the day appointment because online does work. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Wouldn't take my dog to this place | 1 | One of the worst practices iv ever come across .you can't even ring up and book an appointment but must do it on line and that is not easy they want you to watch a 5 minute vidio first on how to do it. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Great new system | 4 | The new system, total triage, is great, very efficient. Used twice now, one for an admin query which was resolved in few hours, second was today. Put in a request to see someone at 8.10, had a text at 8.45 advising I had an appointment at 9.45, all staff friendly and helpful, can not fault the new system so far. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Fantastic quick service! | 5 | I requested and was given a same day appt and saw a paramedic. She was uncertain what the problem was so asked a GP to see me. He was suspicious of the problem, asked the paramedic to contact Moorfields. Within an hour of being home, Moorfields rang asking to see me in 2 days time.
Thank you so much to everyone at Knebworth today. | September 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=7 | Terrible service | 1 | This is a terrible service, F2F are near on impossible to obtain. Two calls made- 1st time after 27mins caller number one, I was hung up on. 2nd time 26 caller number one,the 32 mins there is no one to take your call and cut off. Receptio staff are rude when asking simple questions as if you jave inconvenienced them by visiting the surgery. I would not recommend this surgery to anybody and would look around for a more reliable practice. As a previous commentor has made, the surgery never seem to have anybody waiting so makes you wonder why! | August 2023 |
E82654 | parsonage-surgery | https://www.nhs.uk/services/gp-surgery/parsonage-surgery/E82654/ratings-and-reviews?currentpage=7 | Medical Staff fantastic - admin staff poor! | 1 | Increasingly poor customer experience - real nightmare getting prescriptions and repeat prescriptions sorted - takes forever to get repeat prescriptions approved - I have now been without key medication for weeks and the surgery appear to do very little…
Doctors and nursing staff fantastic - but let down by a shambolic approach to administration
Telephone system and methods of contact are extremely poor - and staffing levels far too low | October 2023 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | not good | 2 | i have been told i am wasting his time as i was asking a question about my test results i feel when you get to a certain age they are not interested in you, why is it when you go into the surgery there is only 1 or 2 doctors there, why have all the new rooms when they are not being used. i am thinking of going to a private doctor. very unhappy with the way they treat people | November 2023 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=7 | Brilliant service | 5 | Rang early in the day - waited only a couple of minutes to speak to a receptionist. Extremely polite and efficient, booked me in for an evening call with a GP who was also polite and efficient. Sorted my private referral out straight away having been let down my the NHS system. People need to think before you write anything negative, these people are under extreme pressure and are at bursting point largely due to time wasters and an inefficient NHS service. | October 2023 |