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L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Bring back askmyGP! | 3 | I have twice used Klinik recently resulting in appropriate consultations, for which I thank you. However, I found using Klinik much more cumbersome to navigate with all its boxes and menus before I could get to a box where I could write what I thought I needed to say. I found askmyGP much more user-friendly. Also, it was accessible for less restricted hours and, where appropriate, permitted a dialogue without recourse to telephone appointments. In the context of telephone queues and lack of appointment availability, it seemed to represent a real step forward in access to GP services. Doubtless, there are operating reasons for the change, but I have noticed from review sites that I am not the only one who has found the switch to Klinik less patient-friendly. | August 2022 |
F81700 | canvey-village-surgery | https://www.nhs.uk/services/gp-surgery/canvey-village-surgery/F81700/ratings-and-reviews?currentpage=6 | Absolutely terrible service | 1 | Absolute waste of a doctors surgery! You can never get through on the phones and when you do there are never any appointments- even for children! Phones ring and ring and then just cut off! Receptionists ignore you when you are waiting to be seen at the counter on the rare occasion you actually get an appointment! | November 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | In and out blood test | 5 | Went for a blood test, seen on time and job done within 5 mins. This GP practice has really improved since last year. | January 2024 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Very bad service, this surgery need to be shutdown | 1 | Not even one star. Appointment was booked for 2pm to 3pm , had a private call 9.28am. My phone don't accept private calls. They didn't even told me the call will be from withheld number. What a bad service. This surgery need to be investigated and shutdown | July 2023 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Dreadful locum GP - Pak Medical Centre | 1 | My niece has just returned home in floods of tears after seeing a locum doctor whose bedside manner clearly leaves a lot to be desired. When a patient is trying to describe painful symptoms (worth noting this is a fourth time infection that has not been dealt with effectively by this surgery to date) and suggesting ways in which you might help, they shouldn’t be confronted with an unhelpful and abrupt ‘I’ll be the judge of that’ and sent away feeling unsupported and unlistened to. And this is not the first bad experience she has had with this locum either. Although we appreciate the stress and pressure everyone is dealing with right now, sending a young woman away in tears after she has told you about the toll her condition is taking on her mental health is disappointing to say the least. Perhaps this practice should review their locums list and only source those who have a degree of empathy to go with their medical knowledge in future. I would not recommend this particular locum doctor to any patient given my niece’s experiences with her… | February 2023 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Rubbish | 1 | My son has a sever infection in one his thumb and it is getting worse and he's in a lot of pain, so rang the surgery for an emergency appointment on 1st Nov 2022 but was told the next available appointment is on 14th Nov. This is totally unacceptable. I took him to my local chemist to see if I could buy something over the counter but the pharmacist said he needs to be seen by the doctor and prescribe antibiotics. I explained the GP is not available and 111 is a joke. | November 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Surgery messed up | 1 | Wanted to order my repeats spoken to reception. Over the phone and personally at the surgery . Told receptionist am here so can i order for now. Said no . I mean patient have medical condition and how you bluntly said tell your pharmacy and call and order. Was told to speak to my pharmancy. Ok which I did Pharmacy was shocked why there need to call and order on behalf of patients. Any wer Pharmacy agreed and called
Pharmacy called me back said the receptionist don't know what there doing . Seriously this practice need to get professional or staff that know what there doing . Orthwise will go down hill. Every time I have been most of the staff just are talking and not paying attention of what the patients are asking or saying or the phone is of the receiver. Or there put you on hold . And I have personally seen this while I have been in the surgery . | September 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | very rude and unprofessional GP And staff | 1 | very rude unprofessional Staff, lacking in basic skills GPs are not sure what they doing have had multiple times very bad experience, Practice Manager does not know how to communicate with patients no wonder why staff is lacking in reception skills, All staff looks lost in their own world no eye contact with patients, no smile on their faces, phones are ringing and staff is busy in talking to each other, GPs are avoiding to listen to patients. this practice is just A Joke nothing more than that. | May 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Unprofessional | 1 | Phoned in the morning for an emergency appointment and was give an appointment for 12 o'clock. 12 o'clock comes and goes and no phone call. Waited over 4 hours. Later rang the GP at 4 o'clock to be told the doctor is running late and should ring after 5oclock. And still no one rings. Thanks for wasting my time and waiting for absolutely no reason. Could have received treatment elsewhere. Very unprofessional and not to be trusted. | February 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Unprofessional | 1 | Rude, ignorant and disrespectful reception staff, extremely disappointed the way they deal with the patients. | January 2022 |
M85739 | pak-health-centre--r.bhatti | https://www.nhs.uk/services/gp-surgery/pak-health-centre--r.bhatti/M85739/ratings-and-reviews?currentpage=6 | Unprofessional GPS | 1 | visited for my annual review surprised to see that doctor is talking to his staff in very high and rude tone in front of other patients ,this is not the first time I have witnessed this I don't understand how this Practice can get away with This Attitude why relevant authorities are are not investigating, no wonder why each Time I visited practice I see New staff . I will be reporting this practice Soon. | January 2022 |
Y03584 | the-zero-tolerance-service | https://www.nhs.uk/services/gp-surgery/the-zero-tolerance-service/Y03584/ratings-and-reviews?currentpage=6 | Good Experience | 5 | I have been at this surgery for a few years now, they are clearly very busy but I have always been impressed with how hard the reception staff try to do their very best to help and are so kind overall.
The GPs are also very knowledgeable and I have confidence in their abilities and intentions to do their very best, despite being under such huge pressures.
Thank you to all the staff, I hope you know just how much you are appreciated. | December 2022 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | good practise , but website not pleasing | 4 | I have found the practise very helpful but the website is a nightmare
e consult takes you to various medical problems to allow symptom match ..but my specific symptoms are not there ..it is very complicated to navigate ..even when asking how to make an appointment via the question box it does not specify how .click on make an appointment and zilch..very frustrating and I am fairly computer literate ..those of an older generation probably loose the will to live and give up...practise itself is good and waiting times are also but you cannot book an appointment in advance even if GP wishes to see you in following week ..! | December 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | GP is wonderful. Making an appointment is problematic. | 4 | I cannot fault my specific GP at all, he is warm, friendly and understanding of my needs. Making an appointment through econsult can be a nightmare as some of the questions are not constructed to meet specific needs, queries or questions and, if it is to make an appointment there is no way to indicate which specific surgery you wish to go to, either Wootton or Shortstown. But responding to the email sent confirming the appointment is fruitless as they are "undelivered". This is extremely frustrating and not at all helpful to those with communication needs - not everyone can communicate via telephone. | October 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Excellent help for asthma attack | 4 | The nurses and GP responded very quickly when I came to the surgery with asthma difficulties. They treated me immediately until the ambulance arrived. They've also been caring and professional with my late husband throughout his life, living with multiple complex medical conditions. | August 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Beyond difficult to work out how to contact the practice | 2 | There are multiple apps, multiple ways they expect you to contact them. It is quite ridiculous. I am happy for contacting the surgery online, but it needs to be clear and on one system. There is the website, that is a bit of a joke really, the nhs App, Airmid uk SystmOnline. Really? And only some seem to talk to one another. make it simpler please. | July 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Great service | 5 | I contacted the surgery via the on line app in the morning, described symptoms, within a few hours received an email link to where I could book a face to face appointment the next morning, attended the appointment, got a prescription and obtained medicine from the pharmacy that morning, all done in 24 hours,
Receptionist and doctor very friendly and helpful, 10 out of 10 , very happy with the service I reviewed. | June 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Good service | 5 | I like the new booking service, went on line and got a text back with an appointment the next day. Helpful receptionist and good doctors. | May 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Caring and professional | 5 | I find the staff helpful and kind. They do their best to facilitate an appointment when needed. The medical team take time to care for me and explain how to to best treat my health conditions. | May 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Need training | 1 | I visit to Surgery and was told I needed a scan was told to go to the hospital as it was urgent on Saturday morning with told I had to phone up and it was on a look at the Form basis and then I would get an appointment in the post had to pay for parking at the hospital And a half a day wasted Staff need to know about the system if you’re referring | March 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | very happy with the new appointment booking system | 5 | Following a recurrence of an ongoing medical condition I felt I needed a non urgent face to face appointment with a GP. I messaged the surgery with details of my condition and requested an appointment. I received a reply and a text link within a few days and on using the link I was able to choose from a good selection of appointments and doctors within a week or so. I saw a lovely doctor today who was very thorough, caring and helpful and who is arranging an appointment to see him again in a week. I will receive a text with the time. Thank you all, | December 2022 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=7 | Very helpful receptionist | 5 | Would like to say a really big thank you to the receptionist who was so helpful in obtaining a prescription for my son. thank you | December 2022 |
E81617 | dr-ps-bath's-practice | https://www.nhs.uk/services/gp-surgery/dr-ps-bath's-practice/E81617/ratings-and-reviews?currentpage=7 | Understanding and supportive | 5 | I have a family member with complex needs and they pulled out all the stops to ensure those needs were meet. I am so grateful for the help they have given. | May 2023 |
E81617 | dr-ps-bath's-practice | https://www.nhs.uk/services/gp-surgery/dr-ps-bath's-practice/E81617/ratings-and-reviews?currentpage=7 | This is the best practice | 5 | Dr. Bath, Marian and all the staff provided me great support from day one. Especially during my time as I was grieving for my daughter's death. I received a great empathy from all the staff I come across during the grieving period. Customer care a good communication skill of the entire staff is appreciated. I wish that in all nhs such professional medical personnel should provide care to Uk population. | April 2023 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=7 | Outstanding | 5 | Had a morning telephone consultation booked but due to an admin error didn't get to speak to the GP. Called the surgery, helpful receptionist rectified the error, received a call from the doctor for the telephone consultation at approx 7pm that same day. Understand the pressures general practice is under so this was unexpected - GPs and their teams are human beings too and need to go home to rest after a day of working in a pressurised, hectic environment. People need to stop knocking GPs. They want to help us patients but structural NHS problems and systems get in the way of them being able to do that. Sincerely grateful for the above and beyond service provided by my practice. Thank you Leagrave Surgery. | March 2023 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=7 | Went the extra mile | 5 | This week there has been a lot of press about child deaths due to strep A and there have been cases of scarlet fever at my child’s school. When my daughter woke with a painful and red sore throat and a flushed face, I was very anxious. I called the surgery and there were no appointments and I asked could I email a picture, within the hour the receptionist called me to say she would pass it to the GP and I later got a call and a face to face appointment for my daughter. We are quick to criticise GP’s but today I experienced excellent and caring service, even though it meant a large workload for the doctor. Despite it being a long working day for him, he treated us with great care and friendliness. Just to add that the surgery have improved their phone system, you can ask for a callback without losing the place in the queue, this is a fantastic and patient focussed improvement that more NHS services should implement. | December 2022 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=7 | Great practice | 5 | Works well, obviously there are no unlimited appointments because this is the real world. I've been registered with this practice for approx. 15 years, never had any major issues. Only once I had to call back 2/3 days to get an appointment but considering how many patients they have - this is not the practices fault. I have the ability to book in advance which is not something that is available in other surgeries. I have recommended this practice to family who have joined and also have many positive comments to make compared to their previous practice. Overall a great GP practice | October 2022 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=7 | Getting worse | 1 | I have been registered here over 25 years , and have to say that that the practice has materially worsened in the last 12 months. It was poor even before COVID, but now its significantly worse. Huge waiting times on telephone lines , unable to book appointments in person , telephone or online , even then it's only for a telephone call ( how can you diagnose for example tonsils, chest infection or skin cancer without a physical examination or seeing it ? ) rather than a face to face. If they have to then see you ( nearly always ) , you have to try and book again using the same broken system, which ends up being another delay - why take up two appointment slots , just book a face to face to start . 5 doctors, but none seem to be at the practice or don't come in regularly , they don't call you with test results ( so then subsequent treatments delayed ) , poor telephone manner / impolite reception staff and regularly get prescriptions wrong even after going in to explain in person and in writing multiple times . Even the local pharmacy who deals with them has mentioned this. It is simply not working , which is why everyone then goes to 111 or A & E , and a lot of elderly patients have simply given up . | March 2022 |
E81612 | drs-mirza-sukhani-&-partners | https://www.nhs.uk/services/gp-surgery/drs-mirza-sukhani-&-partners/E81612/ratings-and-reviews?currentpage=7 | no sense of sticking to their 'word' or verbal agreements | 1 | I've had nothing but bad experience at this place along with family members from elder generations too, I took it personal when I logged a call via 111 and they still showed no care or sense of loyalty to their own words of "we will call before 1pm" it then turned to 2pm and now I find myself caller number 1 in the queue for the past 7 minutes as if they've seen my number calling again and purposely left me aside on hold for their own amusement purposes, I would never recommend this surgery to anyone who has family member history in terms of any of your family members suffering from any health issues and the surgery then ignoring those types of people or any relation of those people as a means of getting their own back, this is how I'm left feeling with my personal and hearing from elder generations experience of the health care they provide here, will be changing asap as I lay here struggling to walk in hope of medical advise on how long recovery may take but they have advised the number on the system was incorrect even though I had given the new number both on online NHS report and via phone call so twice the correct number was given and yet they just refer to old system numbers they've not put the effort in to change or realise they are calling the wrong number in the first place, the best I'm left with is I've now spoken to the someone who has taken the new number down at the surgery and I'm left with 'the doctor will call you so now I'm left bedbound awaiting a call in hope to atleast be told "you will need to rest until the back pain goes" but will await the phone call before I can even say that much in regards to how I feel about this gp considering all the personal experiences over the years | December 2022 |
E81612 | drs-mirza-sukhani-&-partners | https://www.nhs.uk/services/gp-surgery/drs-mirza-sukhani-&-partners/E81612/ratings-and-reviews?currentpage=7 | Extremely disappointed | 1 | I tried to book an emergency appointment after receiving my MRI report, all I got in reply after waiting 40 minutes on the phone, We have no available appointments today
I said please book me for Monday,
Reply from receptionist. Call Monday
Terible | January 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=7 | Lovely staff, poor parking. | 2 | I have been registered for nearly 30 years. My few actual visits since lockdown have been appointments with nurses and phlebotomists. The waiting room is almost deserted and there are few clinicians on site. However, the car parking in the vicinity is awful - why? There are plenty of spaces but all occupied. | November 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=7 | Face to face appointments | 4 | These continue to be good but getting the actual appointment in the first place is becoming increasingly more difficult. Any medical problem you may have is being delayed by lack of available appointments to see a gp, to be seen by msk, to have a blood test at the hospital etc. I don’t come to see you because I want to. It is an actual need. What can be done to improve this please. | July 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=7 | Great oravtice | 5 | Called the telephone appointments line at 8.50...but then also went online and managed to book same day face to face appointment . I was unaware that the online booking opens at 8.50 . Was very impressed at being able to book same day appt. I inadvertently managed to book 2 appts by mistake so stayed on phone line to cancel one. Receptionist was very nice and pleased that I had called. I have never had any problems getting appointments and staff are always very pleasant and helpful. Well done Greensands Surgery. One happy customer. | May 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=7 | Pharmacist great, reception appauling | 1 | Having to wait almost a month for a telephone medication review, can't actually tell you if they are going to confirm the medication for you to have in the meantime, ask for information reception doesn't need to know, belittling attitude on the phone, just seem to want to get you off the phone. I have noticed a hernia grow in lockdown and haven't even bothered trying to get an appointment to get it checked out as whats the point, will probably need surgery on it by the time I can get seen.
When I have spoken to the pharmacist she has actually been really friendly and easy to talk to so cant fault her. | March 2022 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Shocking service | 1 | Takes an hour or more to get through.
They then tell you to goto a website to chase up.
But tell you the wrong button to click.
The receptionists don't listen to you, probably a training issue along with being overworked.
I find this surgery shocking and I can't wait to move house to try another surgery which will be better, there's no way anywhere else could be worse. | January 2024 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Poor service | 1 | I had an appointment online with a physio recommended by larksfield in December. They said they would email me excercises and did not. I went back in January to get a contact number. They make another appointment for a follow up phone call. I had no phone call. | January 2024 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Efficient and quick appointment and referral | 5 | A big thank you to the practice for providing an appointment a day after I requested one for a new issue with an existing condition , resulting in me being referred to a secondary specialist where I was seen and treated within 2 weeks !
Excellent communication throughout the process via text.
Thanks | January 2024 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Excellent Service and Experience | 4 | On the 28/12/23 I required an appointment for an irritable skin infection. In the past I had to phone the Surgery and wait to be acknowledged, only to be informed there is none available. On this occasion I was required to use the new Triage procedure and complete a form on-line. I had reservations on doing this due to some of the negative comments I had heard about the procedure. But I decided to make the effort and had a present surprise. The system was easy to complete,I got an immediate response from the NHS that my request had been received and within two hours I had an appointment for the following day at the Arlesey Medical Centre. The Receptionist and the Paramedic at the Centre were very friendly and most helpful. | December 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Disappointing service | 1 | The Surgery has no records of me at all, history of my vaccines, cervical screening or any letters that might be required. This has been mentioned to me in two separate occasions.
I have made a request for travel vaccines on the 24th of Oct as we had planned to travel on the first week of December. When my family and I turned up for the appointment the nurse advise us she did not have all the vaccines for children at Arlesey branch, so we had to be rescheduled. We agreed at the time and got rebooked, On the 28th November, the day of our appointment, I received a cancellation text at 10:40am, and another text re-booking us for the 12th December, when we would not be in the country (as per the form submitted to the surgery)
I phoned the surgery and they could only apologise and advised we could go private and that either way the vaccines would not be effective as they are recommended to be done 2 weeks before travel.
Receptionist also said ‘as we are were fully booked for the rest of the week, and paramedics are doing other things, we can only apologise’
I have requested a call from them to see what could be arranged and also try to get a hold of them for over 30 min with no answer. | November 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Good service | 3 | Hello
I must send a short report today the past two times have not been very good but today I put a request in this morning and was able to see the nurse a12 noon very good and the nurse was really nice and helpful! A thumbs up | October 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Impossible to get appointments | 1 | I’m 8 weeks pregnant with a fever and tonsillitis. I completed the form at 7am and then received a text at 6.30pm saying I couldn’t been seen today. I called 111 and got what I needed within a few hours but why is this now the norm? Only last week I saw a woman in the surgery in severe distress as she couldn’t get an appointment for her mental health. It’s scary to me how under resourced the surgery is for the size of the local population. | October 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Excellent Service and Experience | 3 | Both my wife and I had to book a Blood test for October. In the past the the experience was stressful. Long hourly waits on the telephone, then being told no appointments available. However, today 05/09/23 the experience was excellent, we got straight through on the telephone,the reception staff was friendly and most helpful and we both got an appointment with no fuss. We can criticise when it is due but we should also give credit when we receive good service. Thank You. | September 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | Not very good | 1 | am on apixaban, blood thinners, cut myself on 29th, could not stop bleeding, doctor told me to get blood test, tried online couldn't book one so went to surgery spoke to receptionist got booked in for 27th Sept, on 30th Aug cut started bleeding again, could not stop it, phoned 111 spoke to someone, bleeding stopped told me to contact surgery, phoned surgery, spoke to receptionist, explained situation and asked if I could speak to doctor, was told no appointments available so I asked if doctor could phone me, not too difficult I thought, but was told no telephone appointments available, receptionist then told me I could go to a walk in clinic, I asked where the nearest was she told me welwyn qe2, I asked how do I get there, down the a1 she replied, I think the receptionist missed the irony assuming I could drive, I appreciate I'm not the only person who needed advice, but surely a gp could make a phone call, the surgery is not efficient enough for the size Stotfold is now. | August 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=7 | What has happened to our surgery | 2 | I am very concerned what is happening to our doctors surgery Larksfield used to be great I arrived today for a blood test which was booked by the receptionist a few ago which I had confirmation for only to be told I need to go through the doctor! Before I could have the blood test then finially managed to book online for lister all ok I thought I bet check if nurse or doctor as cleared the paper workstill on the phone 45 mins still on the line!!!! Why do they not have more reception staff when busy!! Why is the system so hard now it was never like this I been coming for over 20yrs i worry for the future and health of patients this surely has to change I have put the phone down I can’t wait any longer it’s absolute madness | August 2023 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=7 | Great attention | 5 | I am so grateful for twice recently being seen on the same day that I went into the surgery, following allergic reactions to insect bites. Firstly by the understanding and helpfulness on the Reception desk, and then by the Practice Matron. Each time she was so lovely, caring, efficient and helpful - thank you! | June 2023 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=7 | Excellent experience | 4 | I had an appointment I was extremely anxious about but the nurse I saw explained the procedure, put me completely at ease and was absolutely fantastic. They made the whole experience much better than I had expected it could be. | May 2022 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=7 | Very efficient surgery | 5 | Over last 2 years, cant fault anything with this practise, always able to make appointment, email for advise on medications with rapid response and see a GP face to face. Staff always pleasant and would like to praise the NHS in all areas as well as surgery staff. Thank you. | May 2022 |
E81076 | dr-dv-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dv-shah's-practice/E81076/ratings-and-reviews?currentpage=7 | Great Practice | 5 | Cannot fault the surgery …from friendly receptionist to caring Nurse and Doctors.
I went in for a blood test and a general health check up. Both appointments went well. | June 2022 |
E81063 | dr-k-prasad's-practice | https://www.nhs.uk/services/gp-surgery/dr-k-prasad's-practice/E81063/ratings-and-reviews?currentpage=7 | Outstanding practice | 5 | This surgery provides the best care and service to its patients, my family have been registered here for nearly 40 years and have always received the best care.
The receptionist team are very helpful, polite answer the phone in good team, the practise has outstanding team of doctors who provide the best care. Tests are dont on time, prescription requests, referals are all done promptly.
Highly recomended, best surgery in luton. | September 2022 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Bad Reception and Unavailability | 1 | I have been trying to speak to my GP about 5times, I call every morning, it takes over 40mins before they even pick, I am always told they are fully booked. One of them even banged the call at me on the 24th of October. | October 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Freely and caring | 5 | After ringing up to book an appointment i was told a doctor would call me back later that day. Which they did, in good time and the help and guidance i was given was very caring and understanding of my concern which put me at ease. | June 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Dr Farah samad | 4 | Dr Farah Samad is a life saver when she called me for appointment she within no time assessed the severity she advised me to call 999 but I refused because of my 2 young children she then explained how important for me to call 999 I agreed but then I didn’t call as I was looking after my kids she called me again to check but till then I didn’t called the ambulance she got worried about me she kept telling me to call 999 but then she go above and beyond and she called ambulance on my behalf and within few mins ambulance was with me and when paramedic came they said your GP is a life saver as we urgently need to take you to hospital I went to hospital in the ambulance they tried constant nebulisation I reached hospital and had arrest I went to HDU after 5 days I came home and then again dr Farah called me to find out how I am doing and arranged a follow up for me
Dr Farah samad NHS need more doctors like you you are an angel God bless you I don’t have more words to thank that I am alive because of you
I had bad experience with this practice in the past please follow a human pattern like dr Farah did please respect us and learn how to give respect to patients from dr Farah samad if she is so good why can’t you all doctors be at least she is light of hope for us patients | June 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Great Dr service | 5 | Had a telephone appointment today. The Dr took time to listen about my symptoms, asked questions and gave advice. Informed me about what would happen next and what to expect. I was made to feel at ease with the Dr’s friendly approach while still being professional. Very happy with today’s appointment. | May 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Best doctors Dr Tahir & Dr Farah | 5 | I must say best doctors they listen their patients very nicely and excellent approach towards the patients very humble attitude in the whole surgery its pleasure to meet both great personality. | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Very good practice | 5 | Very helpful doctors, always have time for patients. I am happy from tablets they look for my health and caring for my. Thank you very much. | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Very Happy - great service | 5 | My son needed treatment for conjunctivitis, he was seen too quickly, effectively and professionally, I am extremely happy with this surgery, I think they all do a great job!! | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Dr Tahir mehmood & Dr farah samad | 5 | Amazing doctors with amazing service provided both doctor's were amazing seen my child on urgent basis welldone | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Excellent doctors practice | 5 | Have found this practice provides an excellent service,they are completely methodical in helping the patient and trying to find the best form of treatment for them.Have never heard any negative feedback,always positive from this practice and patient’s | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=7 | Excellent appointment | 2 | The doctor dealing with me listened, made me feel comfortable and asked questions which helped me to explain my concerns and symptoms. This is not what I normally experience from this practice. | February 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Efficient and responsive practice | 5 | I have had a number of medical issues over the last 12 months and I have used the online triage system , which has worked well for me . When required I have speedily escalated to a face to face appointment or blood test appointment . Much of my contact has not necessitated a face to face appointment and has been dealt with perfectly appropriately by telephone contact or text message | January 2024 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | By far the best practice | 5 | I've been with this Medical Centre since 2020, and could not be happier with the way I've been treated. Of course it can take a while to get an appointment, but it's the same, if not worse, everywhere. On occasions I've needed urgent help, I've been assisted in good time, and with remarkable kindness and dignity. For routine appointments or issues, I've been listened to and given appropriate help. Their follow-up response time when I've called 111 has been great.
I do not understand people asserting the staff are rude or unhelpful, this could not be further from the truth - I accept if you're worried or in pain you may feel like they're not helping but one can only assume this is a very subjective opinion based on the moment. I had Covid & flu jabs last weekend, the nurse & assistant were exceptionally friendly and happy - this goes a long way to make a patient feel welcomed and cared for. And as for the reception staff, they are the nicest I've ever met (and I've met a lot over the years). Last week I popped in to change an appointment and had a bit of a breakdown, the receptionist immediately came from behind the desk and helped me to sit & calm down - I felt genuinely cared for.
Also the site is clean, tidy and a pleasure to visit - I have visited surgeries where you want to wipe your feet on the way out.
In short, best MC I've ever been to | October 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Efficient co-ordinated care | 4 | I have experienced a number of medical issues in recent weeks and have found the practice to be extremely efficient and prompt in their response. I felt my concerns were listened to and addressed. I find telephone consultations quite difficult compared to face to face but I have really noticed a change in the quality of these type of appointments at Newport Pagnell Health Centre. The consultation was a true dialogue, rather than one-sided, and I felt able to voice my concerns. A series of appointments included GP, nurse and paramedic input - my comments apply to all. | September 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Mixed Experience | 2 | In some ways this surgery is great. The diabetic nurse is excellent and is very thorough and if I were just basing my review on her it would be top notch.
Now to the bad bits. Trying to get through to the surgery takes over 20 minutes each time I have called. The online system where you can apparently book appointments is rubbish and unhelpful. Waste of time using the system. I’ve had one particular dr who wasn’t interested in what was causing my symptoms but would rather prescribe me painkiller than address the cause which she didn’t know and didn’t refer me anywhere.
Another appointment the dr did refer me for investigations and did say she would also put some of my meds on repeat but she hasn’t done this. I raised this with the online system and have a standard message from the surgery that I need to speak with a dr to get the meds on repeat. No offer of an appointment. No taking into account my message advising that rhe dr hadn’t done what she promised. So now I am going to have to waste more of my time actually trying to get through to explain to a receptionist.
I get the impression the surgery is understaffed but this shouldn’t mean getting rid of me as quickly as possible and not addressing any causes of my illness or errors they have made. | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Attentive, caring, responsive staff! | 5 | : I have a severe disability due to a freak accident caused by officers at Northamptonshire Police, and the GP and her colleagues have been more than understanding of the extremely unique, unprecedented circumstances of the injury that introduced me to her/them. She is graceful, knowledgeable, and attentive. I am so very grateful for her care and meticulousness | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Fantastic Occupational Thereapist | 5 | The OT has been fantastic. She called me personally and, despite my dismissals to the contrary, told me not to worry about taking up her time for something so 'trivial'. She is working diligently to help me find replacement crutches for my 6'5 frame, for which I am so grateful. God bless you and everyone there! | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Attentive Practice | 4 | They were quick & attentive to deal with my Nan & I really appreciated the matter of urgency! Very helpful, kind & understanding! | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Worst practice ever | 1 | I’m actually complaining on behalf of my 80 year old mother, who cannot get an appointment, has a heart condition and various other ailments.
Having also been with this practice it has to be one of the most unprofessional surgery’s I have come across.
Staff are rude unhelpful and the doctor’s aren’t much better .
Having read the reviews thinks have not improved! | July 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | Superb in many ways | 5 | Telephone was answered very quickly and my problems were dealt with in a sensitive and professional manner. It was a good experience that has eased my anxiety. Thank you . | July 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=7 | very poor | 1 | I would stay away! very poor service and uncaring staff, Reception staff and secretaries are rude and do not get back to patients if they say they will, always having to chase for an answer | May 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=7 | Uncaring, uninterested incompetent recetion staff | 1 | I was called in by my GP on 18 th of December to attend the surgery urgently at 11am. Having seen me he arranged for various tests including bloods and a scan. As I left his surgery he asked me to book blood test for 3wks time. I went directly to reception where the receptionist booked me an appointment for the 10th of Jan 24. It wasn’t 3wks but it was the best she could do. She seemed new and accommodating. On the 10th I went to the surgery at the appropriate time. This time the receptionist was one I have had cause to complain about previously. Anyway I trid to log in on the computer but that didn’t work, it’s not unusual for the computer not to work. I went reception and explained to the receptionist I cond not register on the computer. Anyway she checked the system and said I didn’t have an appointment for that day. I told he I did and had booked it in person in December after my appointment with GP and at his request. She told me if it was not on her system then I didn’t book it she told me she could give me an an appointment for the Saturday at the hospital. I told her I would not be able to go to the one on Saturday as I had a prior engagement. She didn’t ask what my engagement was and simply told me she couldn’t help me. Could I please leave. This was an urgent appointment requested by the GP. Sadly I have not had the test done. I have written to the GP to inform him but as yet not heard from him. It makes me very sad indeed. This surgery used to be one of the best in the area but it’s now one of the worst. I am looking to move surgeries and I am hoping I can find one soon before my healt is jeopardised. I am very concerned as I suffer from chronic illnesses.
In recent years I have had a number of issues with the reception staff who have no interpersonal skills and have no respect for the patients. Not all staff but certainly the majority including the practice manager. | January 2024 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=7 | Why doesn't anyone answer the phone? | 2 | I regularly get sent letters from the surgery asking me to phone up and book an appointment. However almost every time I try and get through the number is either engaged, or you sit in a queue and no-one answers (often with no music to indicate that you are on hold).
What used to make it even more frustrating was that you had to listen to a very long and rambling message (which still included details of long irrelevant Covid restrictions) before you could even get to the wait queue. Thankfully that message has just been replaced with something a lot more concise.
After trying to get through on various different days at different times with no joy I finally got through today after waiting on the phone for around 20 minutes (and I started off as only 3rd in the queue!).
Unfortunately when I did get through I was told that the diary for new appointments hadn't opened up yet, so I would have to phone back at some unspecified time in the future!
Once when I went to the surgery I did ask a receptionist if they still took phone calls - they initially replied yes, but when I said how difficult it was to get through they just said they were very busy so couldn't always answer.
This situation has been going on for many months now - how difficult can it be to employ someone to answer the phone and book appointments.
If this was a commercial operation they would have gone out-of-business a long time ago. | November 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=7 | Terrible online appointment system | 1 | Went online to make appointment was given one for 3 weeks later. It’s a terrible service can’t speak to a human and if you call the receptionist tells you to go online. Would be great to see a doctor when you are actually unwell not 3 weeks later. Since Covid the practice has gone down hill, it’s a shame because it was really good. | June 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=7 | 25 years and no real issues | 5 | However - during and after covid not always so good - although I have always got an appointment ok. The online book in is far too tedious - especially for anyone actually ill/or not used to online questionnaires.
I guess covid affected us all, differently. Especially our behaviours. However having my hearing aid batteries shoved through a letter box and onto the floor, by a receptionist, was quite something. Given I have arthritis and struggled pick them up. Loose packages too, not even in an envelope. So 0 for customer service I'm afraid. | April 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Difficult to reach | 4 | I have no quibble with the care - always been pretty good. Access is another matter. For instance yesterday I attempted to leave a message on Ask my GP. Available time was between 7.30 and 7.48. What sort of online service is that? All I wanted to do was update the doctor on recent communication over a referral. | November 2023 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | AskmyGP feels like "catch me if you can" | 2 | It's been a week I've been trying to book an appointment that cannot be classified as 'emergency' and thus needs to be done through AskmyGP. I log in at 9am and the Surgery has already reached capacity of safe working levels and thus nothing can be done until the next morning. The safe working level is definitely not from the patient's point of view who is left helpless. The advertised service times are until 12 noon except from Friday, but this is very misleading is every day for a whole week the Surgery has reached capacity already by 9am. The whole experience with AskmyGP feels like "catch me if you can" and the answer, for me, has been "I can | October 2023 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Quick response | 5 | I logged a request for a consultation after 8am and, following a callback, was at the surgery for an appointment with a doctor at 9.30. This system works really well for me. | July 2023 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Great Practice | 5 | From booking appointment to having tests done plus follow up and referral process has been seamless by caring ,thorough and highly professional manner. | June 2023 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Outstanding Practice | 5 | When I hear people moaning about their GP service it makes me kind of sad. I have been lucky to only have St Mary's as our family GP service throughout my life so far and we can not fault them!
The Practice is much bigger now with a fab newly re-modelled building however one thing remains, the Doctors, Nurses and staff from reception to dispensary are still professional, kind, caring and helpful at every visit, call or "Ask my GP" we have made.
The medical and mental healthcare support we (as a whole family) received a few months ago from St Mary's allowed us to be able to look after an end of life family member at home. The Practice was simply outstanding and without a certain doctor and the support behind her from everyone at St Mary's we wouldn't have been able to have done this.
We as a family are grateful for our great GP service and all they provide. | October 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Caring and supportive practice | 5 | I have recently made several visits to see a practice nurse at St Mary's regarding my asthma and another ongoing condition. I wanted to say a huge thank you as she has been incredibly helpful and supportive during what has been quite a frustrating time for me. Overall I have a positive impression of St Mary's Surgery and would highly recommend. | September 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | PCN alcohol counsellor | 5 | The help and understanding of my situation have been of the highest and most professional standard possible. The counsellor has guided me on methods for monitoring and ways in which I can cope with moments of stress, weakness and circumstances where I might regress.
The PCN has always been available and the follow ups have been supportive with reviews of the periods between the consultations.
I definitely consider that I have turned a corner and will continue with what I refer to as my treatment.
My thanks to the PCN and the NHS for providing this service and hope it will continue to be funded in order to help others who have the same or similar illness.
supo | May 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | Outstanding support | 5 | St. Mary's Substance misuse worker is beyond fantastic. She has helped me so much, never judging even if I lapse.
She has supported me in such a great down to earth way.
My chats with her always involved my fiancee which was fantastic. My fiancee has been able to understand the challenges and processes of withdrawal more clearly and is able to give my the support at home I need.
Highly recommended. | April 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | The Best Practice I Have Ever Experienced | 5 | Some may say this is a waste of NHS resources, however it can happen to any one at any time.
I have been experiencing alcohol issues due to a variety of events in my life and the support I have received from the Alcohol Counsellor attached to St. Mary's Surgery and 2 Dr's in particular have been outstanding in every way. Dr referred me to said Alcohol Counsellor and I am very relieved to say that with the Alcohol Counsellors daily support and advice I am now on my way to recovery which has been very hard and sometimes scary but with the support, encouragement and extensive knowledge and sensible reduction goals to ensure I am physically safe during the process has been there to keep me going and on track. Without the continued belief in me from the Alcohol Counsellor I would not have been able to achieve our goals which is to be alcohol free and claim back control of my life and return to work which is now in sight and without this individual I see my life would have continued to spiral. Combined with the support of Dr I would not have been able to get this far. I’m not out of the woods yet but I’m much nearer to the clearing than I have ever been and that would not have happened without their combined intervention. I can not thank these individuals highly enough and I remain overwhelmed by their care and determination to get me alcohol free which I’m on the way to achieving. The reception team are also so helpful and pleasant and always happy to help however they can. This is a truly outstanding practice that clearly only have their patients at the centre of everything they do.
This is a rather personal review to raise awareness of how easy it is to fall into that hole without realising it's happening but to also give hope to seek help and if you are lucky enough to receive it at St.Mary's you will be very well supported and cared for. | April 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=7 | The Best | 5 | Everyone always so helpful and kind I could not ask for more, I also now use ask my GP online and i really like it. a big thank you to you all | March 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Brilliant doctors and staff | 5 | We recently had the unfortunate and very sad loss of a close family member at home.
St George's Medical Centre doctor and staff were extremely helpful and timely in their approach to numerous home visits needed. Everyone involved from the practise was compassionate and caring. I would recommend this practise to anyone. Many thanks | September 2023 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Simply The Best | 5 | I have been with St George’s for around 10 years. In all that time they have been excellent, without ever letting me down. The GP’s, nurses, reception and dispensary staff - everyone who works there - are professional, courteous, kind and empathetic. I’m in my 60’s and I can say, hand on heart, they are the very best medical practice I have ever encountered. We are so very lucky to have them. They are much appreciated. | December 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Don’t expect too much | 2 | I must go to a different surgery to other reviewers! Thankfully I don’t need to go often, which is just as well. MyGP, although it has its place, seems to be used as a preventative to stop you seeing or talking to a human. You ask to be called and you just get appointments sent through when they’ve not checked if you can make it - what an exercise in time wasting! Even though you take the time to fill in symptoms/issue, when you do get a call you get asked what’s wrong, clearly MyGP notes aren’t being read. I don’t know how anyone gets to see an actual doctor these days. The staff that I have encountered recently have been, especially one of the nurses, rude and impatient. I sat and listened to one of the dispensary staff huff and puff at an elderly gentleman who was just trying to get his prescriptions sorted. This surgery has completely gone downhill since I first joined it over 15 years ago | December 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Positive experience at this GP Practice | 5 | I am currently having chemotherapy in the Practice oncology unit which means I don’t have to travel backwards and forwards to Addenbrookes and I would like to thank all the Practice staff and the staff who come out from Addenbrookes to administer the chemo. It has made a stressful and worrying experience so much easier to bear and without exception the staff I encountered were kind and went out of their way to help me. Thank you | October 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Working with PCN Counselor | 5 | I have been working with the PCN Counselor since November 2021 to help with my drug addiction. I smoked 30-40 joints a day and thought quitting was impossible. after a few conversations with the counsellor she had a great understanding of my habit and how I work, she set personal goals to hit each week and I was free from weed in January 2022.
She was terrific at keeping me focused on my goals and encouraged me every step of the way.
She continued to keep in contact afterwards to make sure I was ok and discuss methods to stop the cravings.
The support was amazing and would recommend anyone with personal demons seek help. she was not judgemental but was caring and knowledgeable.
Now we are in June and I have never been happier, Me and the family really thank her. | June 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | I could not ask for a better practice | 5 | St. George’s Medical Center is the best practice I have ever had. The staff are professional and compassionate and go the extra mile for their patients, each and every time. AskmyGP is a great service and free’s up time for the hardworking doctors, nurses and allied professionals and for routine and non urgent appointment’s it’s really easy to use. I have never had a problem getting an appointment and with the different options available, it fits around commitments that I have. I have huge admiration for the staff, who ensure that patient care is at the centre of everything they do. I cannot rate the practice high enough. | May 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Excellent Care | 5 | I had an issue with some paperwork for some tests which i had not received from the local hospital.
I phoned the practice to see if they could help as this needed completing on this day.
The reception team were extremely helpful, providing assistance in providing a later appointment so I could chase up the paperwork to be able to provide on my visit.
I cannot fault their prompt, caring compassionate support, along with my GP, who was trying to assist me to be able to get the tests completed.
The GP's and staff at our practice are always willing to help and assist the patients, no matter how busy they are. They always go above and beyond and I cannot thank them enough for the services they provide. | May 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Good all round care | 5 | I find everyone I see is helpful and have nothing but praise for the team here, from receptionist to pharmacy, doctors, and nurses. All put you at ease which is so nice especially in these trying times we find ourselves in. Jan Richards | April 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | Great on line call service | 5 | Had an online consultation and follow up with a doctor from the surgery.
The doctor was great. Empathetic, patient and really positive.
Very impressed that a telephone consultation could be so personal and effective.
The whole Littleport practise in my experience has always been very efficient and responsive. Very impressed!!! | March 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=7 | great practice | 5 | Recently I have attended St Georges surgery to have my finger redressed following a fall also I am being treated by the nursing staff,on advice for a long standing back problem. I cannot praise the nurses enough for all the care and understanding given to me, a big thank you to you all. | March 2022 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Exceptional kindness | 5 | I had to take my mother to the surgery after she cut her leg on the car door.
The receptionist promptly contacted the nurse, within minutes her leg was dressed and a follow up appointment made to check progress.
The kindness of all involved was greatly appreciated.
Thank you all | November 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Fantastic care | 4 | I had a routine smear test with one of the surgery nurses and she was absolutely amazing. It’s not easy to go to something like a smear but she was so professional and lovely, she set me at ease and made it feel like a really important thing I had made the time for the appointment. She’s really changed the way I think about potentially awkward appointments like smears, as she explained to me how they can truly save lives, so that will stay with me. Really exceptional and this nurse deserves to know what a fabulous job she’s doing - thank you. | November 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Excellent Service | 5 | Despite the obvious pressure the staff are under, overall the surgery provides an excellent service.
Helpful reception staff and caring clinical advice from the GPs and nursing staff. | September 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Terrible | 2 | Why is the dispensary always shut ????can never got through on the phone to them and not everyone can get to the dispensary for 10.00am absolute nightmare and now it's easier for the doctors to phone you instead of seeing you how can thy diagnose over the phone or do they just guess by what you tell them the new influx of doctors down there has made the practice worse bring back the old doctors at least they got to know you more than the new ones do | September 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Quick response | 5 | I was bitten by a dog and got to see a nurse and have a tetanus shot the same day. This was a relief as I know they are really busy | August 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Great practice | 5 | Staff friendly and respectful, very genuine manner, listen to concerns and spend time getting to bottom of issue or forming a plan to. | August 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=7 | Mixed | 2 | Everytime i have met with a dr or nurse for either myself or my children, they have been fantastic. Cannot fault them at all. However, the reception is just awful! My daughters vaccination appointment couldn't be attended as she was unwell, so i tried to call to inform them and reschedule. Noone ever answers the phone, 11 times i rang and each time the phone just rings out for 10 minutes then ends. This isn't the first time, nearly every time I have to call this happens and its just so frustrating. I understand they are overwhelmed with the workload and understaffed, but how can you not answer the practice phone? | July 2023 |