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L82010 | stillmoor-house-medical-practice | https://www.nhs.uk/services/gp-surgery/stillmoor-house-medical-practice/L82010/ratings-and-reviews?currentpage=6 | Initial Appointment | 5 | This appointment was for an assessment of a facial mark. The response by the G.P. was speedy and thorough and led to an appointment at the hospital within days of the G.P. appointment. Thank you for your attention to this, it is wholeheartedly appreciated. We are fortunate to having a caring team around us. | October 2022 |
L82010 | stillmoor-house-medical-practice | https://www.nhs.uk/services/gp-surgery/stillmoor-house-medical-practice/L82010/ratings-and-reviews?currentpage=6 | Very disappointing and worrying | 1 | Nothing that was promised leading up to the joint venture of Carnewater and Stilmoor Surgeries had been honoured! Appointments are a joke. I was left 3 weeks late with an important injection! I'm now 2 weeks late for the same injection, and they won't acknowledge my communication. This is literally the worst doctors surgery I know, we was told we could still see our own doctors, important with my ongoing care, haven't seen her since the merger. Husband has been left high and dry, where he has had to call an ambulance! A friend is passing blood in his stools, and.they don't seem to care about its urgency | September 2022 |
L82010 | stillmoor-house-medical-practice | https://www.nhs.uk/services/gp-surgery/stillmoor-house-medical-practice/L82010/ratings-and-reviews?currentpage=6 | Covid breeding ground | 1 | I have just had the displeasure of awaiting a repeat prescription for medicine since the merger of the two practises. If someone could explain how the idea of the same staff doing twice the the prescriptions was going to work i would like to see the numbers, i waited almost an hour in a hot stuffy, (no doors or windows open) reception area with many others, statistacally one of us had Covid, so probably many of us do now. If this merger is going to work somebody needs to do some thinking on footfall and staffing!! | July 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Staggering. | 1 | I am pretty blown away to be honest with you. I am very very sympathetic to the state of our NHS at the moment but my patience with the admin and reception staff has reached its limit. I try to smile and be polite at all times and that will continue. Taking two weeks to organise an appointment is one thing. But to not act on a letter from Dermotology for nearly two *months*, is something else. Of course, I can't ring them about it, otherwise I'd be made to feel evil for daring to interrupt their day...
I always think they can't get any worse, but I'll give them this - they'll always surprise me | October 2023 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Great | 5 | Felt listened to, understood and felt I was given plenty of time to explain my symptoms,
Dr was great at giving me the time I needed and has followed up with treatment and further appointments. Feel supported and feel now that I have someone who listens that my health will start to improve | April 2023 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Good quality of care | 5 | My experience has required several tests and follow ups. The results have come back quickly and been communicated with any further action required. I feel confident in the treatment I receive across the practice. | March 2023 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Awful Practice | 1 | This Practice is awful telling you they can't do a routine appointment and then call you on the day and you miss one call and they don't try again Absolutely outrageous | March 2023 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Thorough review | 5 | Had a well-person review last November.I thought the nurse was very thorough and made me feel the time was well sent.I have,on other occasions,had telephone consultations with a diabetic nurse and I found those to be useful and informative | November 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Where is my medication??? | 1 | They do say laughter is the best medicine but as laughably bad as Queens Medical are, this really isn’t funny.
I’m fortunate enough to never have had the need to visit this practice in person and I can only imagine the torment this would involve but after a recent; and still unresolved repeat prescription fiasco, I’m frankly appalled at how bad this is.
I ran out of my heartburn tablets on 8th October despite reordering on the 24th Sep, through the staggeringly hopeless, Bramley Health app which I was recommended to download via someone at Queens. My selected Pharmacy in Torrington still hasn’t received them and as of 18/10, I’m using a more expensive alternative which I found online as my stomach would be in bits now.
The best bit is, I’m unable to reorder a replacement batch of medicine until the 25th October which really is fantastic.
The only saving grace here is that at least there is an alternative available online, I’m sure plenty of other people wouldn’t be so lucky?
Closing note: the end of their answerphone message, of which I’ve heard many times, the voice reminds you that ‘a kind word goes a long way’. I have none to give. | October 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Marvellous practice | 5 | Polite and professional staff,nice quiet waiting room, test results can be see online very quickly and thanks for keeping me healthy. | October 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Impossible to ever see | 1 | I received a phone call to say I needed to see a doctor to get some medication, so I booked an appointment right there with the person on the phone. On the day of the appointment I arrived 5 minutes early, it took me 10 minutes to get past reception and then I sat in a completely empty waiting room for 20 minutes, where I could hear the receptionist tell everyone how busy they were (It must have been an outbreak of invisibility, because there was no other visible people waiting with me). Then someone called out a name, which wasn't mine, but it began with the same letter and as I was the only person there, I knew it must be me. I was then told I didn't have an appointment and it was just supposed to be a phone call. I ask how can I see a doctor over the phone, as I was having issues breathing, I was expected an examination. I checked my phone when I got home and there was no missed call. This is not just a one-off, it's always extremely badly run. | May 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | Good Practice | 3 | When speaking to clinicians I am more than happy with the service of this practice. However the process of getting through seems onerous but I also know this is the same or worse in other practices. | May 2022 |
L83003 | queen's-medical-centre | https://www.nhs.uk/services/gp-surgery/queen's-medical-centre/L83003/ratings-and-reviews?currentpage=6 | best practice | 5 | best service , kind , polite, helpful
can recommend to all , if you need any help or have any problems they will be willing to help, never too busy alway there for you great service.
,..........................................................,...............,............................................................................................. | February 2022 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Well looked after | 4 | Have been going regularly for treatment which has really helped. The nurse practitioner has been brilliant and looked after me 100%. She has given excellent treatment and gone above and beyond to look after me. | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Local Practice | 4 | My recent experience both for covid and flu jabs plus health concerns and appointments have been dealt with quickly and efficiently. Staff have been pleasant and courteous . | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Vaccinating | 5 | Had my covid and flu vaccines on a Sunday afternoon. Very efficient, only took 5 minutes, no waiting. Very kind nurse and painless jabs. Thank you for a great service. | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Face to face consultation with my designated GP | 5 | As always my GP spent time with me so I was allowed to outline the problems I was experiencing. I was not rushed during my conversation with my GP and I have had positive feedback from two of the referrals raised during my consultation | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Practice was good | 4 | Arrived and checked in appointment waiting took longer than expected. Got to see doctor who gave me a good check up recommend other things to do before getting a final check | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Poor communication | 1 | Request a fit note online
Received a confirmation email advising it would be done by 6pm on the Friday. If not received use the link in the email
On Monday used the link in the email to chase
Called up on the Wednesday couldn't get through
Called on the Thursday 30 mins to get through
Advised a doctor would call my tomorrow as per my email received. That email was never sent to me
Also I was fit and had returned to work.
Gp Called on the Friday although I was already back to work. | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Pleased with support provided | 4 | Leaving this on behalf of my mother who has dementia so won't herself. I am happy with the nurse visits and the support provided. My mother is 92 (and difficult with it) so the treatment is very welcome although I expect you have higher priority patients and limited resources. | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Good service | 5 | Walk in clinic forcCovid vax was organised efficiently and good naturedly. This was in October 2023. I do not usually attend this branch of Beacon as I live in Ivybridge | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Good correspondence | 5 | Dr was running a bit behind but still took the time to listen and help deal with the situation
I have always been happy with the services I have ret | October 2023 |
L83100 | beacon-medical-group | https://www.nhs.uk/services/gp-surgery/beacon-medical-group/L83100/ratings-and-reviews?currentpage=6 | Rather impersonal | 3 | I had to wait week before my e-consult was actioned. The appt was quick to follow, although I had to wait over 20 minutes after my appt time.
The appt itself was rather impersonal but I guess that's the way it is these days. | October 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Appalling | 1 | Asked them to complete private medical form. The person dealing with these goes in once a week so basically you have to wait months to get a response. They asked for health and welfare lasting power of attorney - they already have a copy of the registered lasting power of attorney for property and finances. They don't need this and I sent them a government link to prove it. That was 3 weeks ago and I've heard nothing - they haven't even got the decency to tell us they're not prepared to fill in the form. So we are left in limbo, unable to get Probate for my father, unable to pay my 92 year old mother's care home fees and improve her quality of life for the time she has left. All they want to know is whether we want her resuscitated and has she got a do not resuscitate request in place. It's absolutely shocking and shows how little they actually care about their patients. My recommendation - go to another GP surgery - there are others far better. This place wouldn't know good or decent customer service if it jumped up and bit them. | October 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Superb service completely at odds with the media | 5 | Since January 2023 I have required numerous appointments with the surgery for medical reasons, all I can say is that the response has been superb. Despite what I read in the National Media, I have been able to get an appointment within days (in one case on the day), the correspondence between me and the surgery has been superb. I feel that I have received a first class service and I cannot recommend this practice enough. Okay the waiting room and entrance area could do with some TLC but as a practice they are very focused on‘patient first’ and I felt they have my best interests at heart. | August 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Check up | 1 | I went for blood pressure in January 2023. I was pushed on to scales how I feel with this nurse all my clothes on my jacket keys & phone all my winter clothes little did I know I been marked as overweight. I discovered it in August looking back at medical records. I now had trouble getting this removed off my own medical records I contacted the practise manager it appears I got no control over my own file. I am unhappy they also marked me as given weight advice i recieved none on the day & they mark me down as being good with food not really knowing my history with food and excessive exercise . As a solution this they want reweigh me to cancel it out which no way I’m ever going for check up how I feel. | August 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Still waiting for a booked phone consult from the GP | 3 | I was asked to give my blood pressure reading via a link through my phone which I did. It was very high as was my heart rate and I do have a pre-existing heart condition, was asked to go in and get it checked with the nurse as it was too high, I did and she was also concerned and put a request for the GP to call me. This was nearly 6 weeks ago, with my blood pressure still rising to the point of headaches, I called after a couple of weeks as I have not heard anything so one of the staff members put a prompt on the system for him to action the task. This too was ignored, finally one of the lovely administration staff Booked me in last Friday 16th June for a telephone consult with a Dr C as numerous prompts by reception staff to the said GP to look at his tasks on his computer had been ignored, all Friday I waited for the call, three times I called the surgery to confirm it was definitely going to take place as my blood pressure and heart rate was rising still And then lo and behold by 8 o’clock nothing, so he had ignored not only the nurses request. Not only the staffs request but an actual booking for a telephone consult. With a large history of stroke and heart death in my immediate family. I am wondering if this is the only way that the GP in question will actually look to see what is going on. I appreciate how busy GPs are, but I also feel extremely let down by a surgery that has always given first class service to both me and my husband. | June 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Easy experience | 4 | Reception answered my call within fifteen minutes and after a few clinical questions said that a doctor would call back as soon as possible which turned out to be just a further 15 minutes. Consultation eas concluded satisfactoraly the whole experience taking less than an hour. A pleasing and smooth experience with a good result. | June 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Terrible waiting times | 1 | I submitted the online form for an appt and was told via text that I’d be called by a GP in five weeks time.
I patiently waited.
On the due day, I had a call window of 7am - 8pm (!). I kept my phone with me all day and at 5:29pm I missed the call as I was collecting my spouse from work. I received no voicemail, email, or text of what would happen next.
I waited a couple of days thinking that the surgery would either call back, or attempt to re-schedule. Nothing.
I tried calling. No answer.
I contacted them again via the online form explaining what had happened and that it was unacceptable - and then got a text reply the following day with another phone call appt in another three weeks, again between 7am - 8pm. A joke!
I understand the whole medical world is busy (!) which is why I patiently waited the initial
Joke of a five weeks for a phone call. But this is completely unacceptable. | May 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | The best practice in Plymouth and beyond | 5 | I have used several different practices over the past 6 years since my previous three practices closed down. My family chose a different practice and have had nothing but trouble.
However, Lisson Grove has been amazing. The doctors are knowledgeable and helpful and always follow up when required. But the thing that makes Lisson Grove stand out above the rest is the receptionists and other front-facing staff. They are so kind and extremely helpful - and also knowledgable. They are always compassionate and step you through support to pass you through to a doctor.
Thank you, Lisson Grove staff. | April 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | They have no patient care | 1 | I am a person with disabilities, unfortunately I also have asthma, in January they changed my traditional inhaler with a generic one.After a few days of use I had side effects, I called on February 3rd explaining the reason, I was told that I had to apply online from the site. After 1 week I still hadn't heard back. I sent an email and again no response. .at this point I had to buy the inhaler at the pharmacy for £57. I managed to get an appointment on March 15th, but after 1 hour of waiting with pain and severe headaches, I was told that the appointment was wrong, despite having the confirmation messages from the surgery. .I got an appointment today March 22nd. Unprofessional service. And many other problems. | February 2023 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Excellent Practice | 5 | I registered with this practice about a year ago due to the closure of my previous surgery. I cannot believe how pro-active and efficient it is. Wish I'd moved sooner. Great staff allround. | October 2022 |
L83147 | lisson-grove-medical-ctr. | https://www.nhs.uk/services/gp-surgery/lisson-grove-medical-ctr./L83147/ratings-and-reviews?currentpage=6 | Always helpful and understanding | 5 | I became a patient at Lisson grove just over a year ago and have nothing bad to say. The reception team especially are always helpful and friendly, and have always offered me great solutions to any issues I’ve had. | August 2022 |
L83030 | north-road-west-med.ctr. | https://www.nhs.uk/services/gp-surgery/north-road-west-med.ctr./L83030/ratings-and-reviews?currentpage=6 | Fantastic Practice | 5 | This practice is full of dedicated, hard working and caring individuals. My experience for myself and for my children has always been excellent.
The best GP Practice in Plymouth, and all staff including the reception staff are outstanding. | April 2023 |
L83030 | north-road-west-med.ctr. | https://www.nhs.uk/services/gp-surgery/north-road-west-med.ctr./L83030/ratings-and-reviews?currentpage=6 | A Caring Surgery | 5 | Professional, efficient and above all caring. I have always find the team very responsive and extremely helpful. I would have no hesitation recommending North Road West Medical Centre. | May 2022 |
L83045 | bovey-tracey-&-chudleigh-practice | https://www.nhs.uk/services/gp-surgery/bovey-tracey-&-chudleigh-practice/L83045/ratings-and-reviews?currentpage=6 | Very happy | 5 | Very happy with the service I had this morning.I had a phone call back from a lovely doctor the same morning,who was very helpful and easy to talk to and took the time to talk to the hospital ring me back and explained now best to treat me me. Thank you | January 2024 |
L83031 | kingskerswell-&-ipplepen-med-practice | https://www.nhs.uk/services/gp-surgery/kingskerswell-&-ipplepen-med-practice/L83031/ratings-and-reviews?currentpage=6 | Difficult to contact | 3 | I am recent resident of Ipplepen, I have been given username and password. I have today and tried to use them to order repeat prescription, but totally failed? | January 2024 |
L83031 | kingskerswell-&-ipplepen-med-practice | https://www.nhs.uk/services/gp-surgery/kingskerswell-&-ipplepen-med-practice/L83031/ratings-and-reviews?currentpage=6 | Great doctors | 4 | I have had a few appointments recently for various reasons and my concerns have been listened to and I have felt supported. I had an excellent appointment today where the doctor really listened to my problems and concerns and worked with me to find a treatment that I was happy with whilst ruling out any other serious conditions. He also went above and beyond to answer the many other questions I had and booked in follow up appointments. | February 2023 |
L83031 | kingskerswell-&-ipplepen-med-practice | https://www.nhs.uk/services/gp-surgery/kingskerswell-&-ipplepen-med-practice/L83031/ratings-and-reviews?currentpage=6 | Unnecessary comments | 3 | Had an appointment for my son and the GP that we saw thought it was necessary to make remarks about my medical problem throughout the appointment, this was unnecessary and in my opinion rude and it made me feel like I was being tested on my ability as a mum and made me uncomfortable for further visits | January 2023 |
L83031 | kingskerswell-&-ipplepen-med-practice | https://www.nhs.uk/services/gp-surgery/kingskerswell-&-ipplepen-med-practice/L83031/ratings-and-reviews?currentpage=6 | Wonderful GP | 5 | I had to see a doctor recently for my son and I was booked in with a registrar who went above and beyond my son is non verbal and he was completely at ease with her. She was extremely through throughout! I then had to have a call regarding my daughters blood result and I had the same doctor. She explained everything to me with great detail and discussed options and a plan with me. I cannot praise her enough. I’ve always had a good experience at this practice but with was exceptional. | December 2022 |
L83031 | kingskerswell-&-ipplepen-med-practice | https://www.nhs.uk/services/gp-surgery/kingskerswell-&-ipplepen-med-practice/L83031/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | Never had any problems & I have long term conditions & I have had a few extra health issues more recently. Doctors always brilliant, great to have a phone consultation & then be seen if necessary. I cannot thank them enough for all the help they have given me & are still giving me. Doctors, nurses & staff always friendly & polite, even when they are rushed off their feet, which is normal these days following on from covid & all the problems that have arisen during, including seeing how exhausting they were, & from that. They are simply the best | May 2022 |
L83007 | seaton-&-colyton-medical-practice | https://www.nhs.uk/services/gp-surgery/seaton-&-colyton-medical-practice/L83007/ratings-and-reviews?currentpage=6 | A listening Practice | 5 | I joined the practice 10 years ago. I have been very impressed by all the staff I have met or phoned. I feel I have had excellent care and this has been primarily down to the ability of all the staff to listen. Even through the Covid Pandemic if I needed to talk or see my GP I could do so. I feel when I see any of the team I am not just a number but a person. I cannot recommend them more highly. | September 2022 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Good experience | 5 | I had some blood tests and blood pressure check. The team were very professional and polite. Overall a very good experience. | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Incredible care and efficiency! | 5 | I know how quickly the NHS are slated in the current day so I just had to send a message of commendation for such a great surgery!
This week, I was asked to collect my 4yo daughter from nursery at 16:15 due to her having a high temperature (40degrees). By 18:05 we were leaving the pharmacy. In less than two hours I had spoken with a lovely receptionist, had a triage phone call from a nurse, been invited into the surgery for an appointment, seen face to face with the nurse practitioner, and consequently been given a prescription. The speed of service and level of care we always experience at Peverell Park is exemplary and I am so thankful we chose this surgery when our previous one closed. I will never look back! | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Kind professional and supportive | 5 | Following an econsult today 8/5/23 I was phoned by a male GP who has been supporting me through a terrible time. I’m so grateful and humbled by his compassion and and professionalism. I always feel so much better after speaking to him about my treatment plan. Thank you so much you are so valued. | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Best care | 5 | Went to surgery with prostate worries, gp arranged ct scan mri and the hospital arranged biopsy. Cancer was found, but localised, had it removed end September, just imagine how worse this would be if the gp or I had prevaricated!!!!! Excellent work, well done, Peverell park. | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | The best surgery | 5 | I was seen same day I rang,amazing consult,understood how poorly I feel and went above and beyond to get me the tests I needed,she listened and at no point did I feel rushed ,I'm truly lucky to have such a amazing practice, everyone works as a team to provide the best outcome x | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | Always prompt response. Polite helpful reception.
Phone calls from Doctor had a kind voice & had further blood test suggestion. | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Great care | 5 | Called the surgery feeling poorly today. Receptionist was compassionate and sent me an econsult to fill in. I then had a call back within 30 minutes.The lady was very thorough and listened. She explained what she was prescribing and told me what to do if I continued being in pain over the Bank Holiday. My prescription was ready within the hour. Thank you Peverell Park Surgery | May 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Five star service | 5 | Since joining this practice we have had nothing but excellent service from all areas. The reception staff are so pleasant and helpful. The nurses and doctors also. We feel now we are in good hands in a practice that is working so efficiently. The care of the doctors is so reassuring. | April 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | I have never had other than prompt and caring treatment from this practice, even throughout the pandemic. The medical professionals are willing to discuss my concerns with me and present options, where appropriate. | April 2023 |
L83648 | peverell-park-surgery | https://www.nhs.uk/services/gp-surgery/peverell-park-surgery/L83648/ratings-and-reviews?currentpage=6 | As always, a thorough, caring response to econsult | 5 | Recently did an econsult for my daughter, expecting it to take a few days, the following morning I felt she had actually improved (it was a minor issue with her eyes), so I rang in to cancel the call back. Despite this (having reviewed my photos) a Dr contacted me to prescribe eye drops, arranging for the prescription to be sent to our allocated pharmacy. I collected them within a couple of hours. As always the response to econsult was good and I was really pleased. Thank you. | April 2023 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | Drs very kind and understanding Great practice | 5 | Non judgemental supported my needs showed concern when needed help ref tummy. Very professional. Recommended them to daughter and friends. Drs know I just get on with life. Had lots of drama with ongoing court case that finally won after 6 years. For my wellbeing centre land taken of me wrongly by solicitors causing me unbelievable duress stress and unnecessary trauma. Read up on law represented self. Got land back after 6 years. Drs been so understanding and supportive to me ref my stress levels. As have been getting headaches and tummy issues. Drs addressed situ immediately ordering bloods to be done and put me in contact with hospital for stomach scan possible endoscopy colonoscopy. Beauties. Brilliant Drs. Just saying kind regards Fizz n Family. | October 2023 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | Helpful staff | 5 | Been registered to the surgery for almost a year now and visited a good number of times. Staff are always friendly and eager to help. I commend their effort. | April 2023 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | amazing gp practice. | 5 | I have been at this practice for three and a half years. I can not recommend this practice enough. I have always been treated so respectfully and kindly, as have my family through various illnesses. As a family, we have always been seen when needed, either virtually or in person and have always been treated with respect and empathy. Thank you to an amazing practice. | January 2023 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | Prompt professional service | 5 | Did an econsult online at 8:30 rather than call the surgery. A GP called me by 8:50 and I was seen in the surgery that morning. Did another econsult the following week for the same ongoing issue at 5:30pm. The GP messaged me at 5:50pm to inform of my appointment to be seen the next morning. The GP was thorough and gave me plenty of time. Took my bloods urgently and called in the morning with the results and next steps. Amazing prompt service. Thank you | October 2022 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | appointments | 4 | your new policy on booking appointment to attent the surgery in person?? do this mean event if disable limited to walk ?? as this is what was told on the phone | August 2022 |
L83646 | st.-levan-surgery | https://www.nhs.uk/services/gp-surgery/st.-levan-surgery/L83646/ratings-and-reviews?currentpage=6 | Left Outside | 3 | I got out of sick bed in pain to get blood test. Reception said I had to stand outside 20mins as no mask. She said no time to give people masks. Could they ask if patients are able to stand 20mins. I was rescued by kindly person who asked reception to please let me in as I needed to sit down. | April 2022 |
J81021 | shelley-manor-holdenhurst-medical-centre | https://www.nhs.uk/services/gp-surgery/shelley-manor-holdenhurst-medical-centre/J81021/ratings-and-reviews?currentpage=6 | Practice in general | 4 | This visit was v good. I was able to discuss without being rushed. Having to be patient waiting for a face to face appointments (3wks on average) | January 2022 |
J81021 | shelley-manor-holdenhurst-medical-centre | https://www.nhs.uk/services/gp-surgery/shelley-manor-holdenhurst-medical-centre/J81021/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | Thank you for arranging my blood tests so quickly and booking my appointments and always offering me an appointment with practice nurse of doctor busy / practice nurse can deal with . Thank you to you all helpful receptionists, practice nurses and everyone at practice . | January 2022 |
J81648 | dr-newman | https://www.nhs.uk/services/gp-surgery/dr-newman/J81648/ratings-and-reviews?currentpage=6 | Quick Response & Easy to contact | 5 | We moved into the area August 2021 and registered with this practice. So pleased we chose this practice as everybody is friendly and the follow up has been brilliant. So much easier to contact than our previous practice in Surrey. | February 2022 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Receptionist enjoys being unhelpful | 1 | I popped in today to Chase up a prescription for my wife who has been very unwell over the 8 weeks or so. She had spoken to someone there who said it would be ready at the chemists next door after 4.30pm. When it was not there I asked the lady on the reception desk, where it was. She had a look and said nothing was requested, which I knew was untrue, so I asked her to look again and guess what she said, ah yes it's here but we need a full list of meds and a discharge letter. I asked how long once they have the details will it take? She said we don't arrange prescriptions . What! I said ok, so how long will it take. I don't know she said. I said is it days, weeks or months? I don't know she said again, we don't do them. I was really confused as you have done this many times before. I then asked her where do they go then? She said we do them here. What!! I said, you just said you don't do them here. She reply, well I don't do them, the Drs do. - I know that the receptionist aren't Drs, what I don't understand is why did she need to be so obstructive and awkward, when she knew exactly what I was asking. Do they know they are playing with peoples lives when they pay their silly games. They need to take their job seriously otherwise they should leave. All I need to know is if a transferred prescription can be sorted in under 1 week. Why is that so hard to answer. I am blown away that anyone can chose do that job and be so intentionally rude and obstructive. Why? | December 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Cancelled Appointments | 1 | Three appointments cancelled. All the day before and every time marked as..did not attend.. dna..
These were for Blood tests requested by the Dr..then offered more appointments weeks in advance. What a shame. Can't they refer a patient to the Hospital which is more reliable | December 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Gone downhill. | 1 | This used to be a very good practice, but no longer. Doctors used to listen to you, but that too is a thing of the past. After years of being with them, I am now making arrangements to move to another surgery. Trust is a very important part of doctor/patient relationship, and, I for one, no longer trust them at Marine. It is one particular doctor who is the problem. Obviously that one thinks the saying "the doctors always right" is gospel. My advice if you are planing on joining this surgery, is don't. | December 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Really bad | 1 | I have ptsd anxiety depression ect for months I had really bad tummy problems trying to get a appointment was a joke all I got was excuses I was asked for blood for tests several times as well has other tests they all came back and I had a phone call saying its could be fatty liver ect because I'm under mental health it feels that these poeple treat me like a mental problem I asked for a letter to reinstate my bath to help me with my ptsd and anxiety and panic attacks that was over 2 months ago I got a phone call today asking for £20 for a letter from my surgery they didn't even ask what was going to be in it I really fed up of getting treated like a mental proplem by poeple who should be helping poeple like me | March 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Great Practice | 5 | Thank you so much for the very thorough and professional consultations my children have received in the last couple of months.
I have been so impressed by both the Drs that we have seen.
All the receptionists have been amazing too, working under such pressure but are always cheerful and caring and it is much appreciated.
Thank you to all the staff at Marine Surgery. | February 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Unimpressed yet again! | 2 | Terrible rash on side of head and discomfort!
Phoned only one Doctor and booked up so advised to do an e- consult which isn’t good enough! | February 2023 |
J81049 | the-marine-&-oakridge-partnership | https://www.nhs.uk/services/gp-surgery/the-marine-&-oakridge-partnership/J81049/ratings-and-reviews?currentpage=6 | Clinical Excellence | 5 | At a time when the NHS is under such scrutiny and immense pressure, I feel it is essential to give an honest and accurate account of accessing GP services, as a patient at Marine Road Surgery and with the perspective of someone who has extensive experience of working in the Health and Social care Sector.
I have been a patient at Marine Road Surgery for nearly a decade and having several complex health conditions means I have frequent and regular contact with the surgery. Non clinical practice staff are friendly and helpful, both over the phone and during face to face encounters. I have also observed them treating people of all ages and abilities with such friendliness, patience and empathy.
The medical care provided by Doctors, Nurse Practitioners, Nurses and Physio's can only be described as clinical excellence. I always feel safe, cared for and that I am listened to. I am encouraged to take part in discussions about my health and decisions about treatment and medication.
To continue to provide effective and regular services for day to day patient visits on top of a very smooth roll out of the Covid vaccination programme and the flu jab and Covid booster jab programmes, is irrefutable proof of an exceptionally well led practice and I can say with confidence that I am in very, very good hands. | October 2022 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Deteriorating service | 1 | If an appointment is made, doctors and medical staff have been professional and very helpful. However, getting an appointment is another matter and 20 minutes, often more, waiting on the phone for a receptionist is unacceptable. Doctors and staff are not being recruited to join this seriously overstretched practice, despite advertising and the latest consortium that have recently taken over show no visible signs of improving matters. Currently perceived as the worst practice in the area by patients and other medical professionals. The website is out-of-date with broken links, in line with practice management. A real concern, as the practice serves a large area, often with no convenient transport routes and alternative medical centres are not available. | November 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | poor service | 2 | I filled out a request for help was told they would contact me so far 48 hrs later no contact poor service all round never bothered to contact me about my problem cant say anything went well trying to get help very poor service | August 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Gives general practice a bad name | 1 | I put my registration in 2 weeks ago, for one took forever for staff to come to out to reception, second when came out they weren’t dressed professionally at all! Thirdly the two times Ive called in the afternoon so not at peak times have taken well over 10 minutes to be answered! Fourthly 2 weeks and I’m still not registered, told them to cancel it! I myself work in a surgery and know it doesn’t take that long and given the excuse we’ve had months of sickness within the staff so short staffed! That’s not professional to tell a patient and doesn’t exactly make me feel like I would want to join there! | June 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Wasted trip | 1 | Was told by chemist I needed blood test , went to get appointment but was told had to wait for a letter, received letter few days later, booked appointment, why I could not book first time at practice seems pointless, | May 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Nurse at Chickerell | 5 | I’ve just received my blood pressure and had blood tests taken by the nurse. Just want to thank her for her excellent Customer Service and putting me at ease | May 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Poor practice | 2 | Today went to surgery to explain to receptionist, my father whom had just come home from having a full knee replacement needed to see nurse to have dressing and staples removed ( also had letter from hospital with date this should be done ) to be told no appointments available I will try get appointment in one of our other surgeries we will ring back later .No phone call absolutely disgusting. | March 2023 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Awful | 1 | Have been waiting for them to send a GP report for us to get life insurance since 10/5/2022. Insurance company have sent 7 requests for this report which also includes a payment. Me and my wife have chased this ourselves over 10 times and have left several voicemails with no response. I am now un-insured and my family are at risk | October 2022 |
J81051 | wyke-regis-&-lanehouse-medical-practice | https://www.nhs.uk/services/gp-surgery/wyke-regis-&-lanehouse-medical-practice/J81051/ratings-and-reviews?currentpage=6 | Contacting Surgery needs improvement. | 3 | The Doctor was brilliant. He was helpful, polite and solved my issues. Trying to contact the surgery is always very difficult but when you do finally make contact, the receptionists try to be helpful. | April 2022 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Great practice and lovely friendly nurse | 5 | I had blood tests on Tuesday. The nurse i had that did it was absolutely lovely. Full of energy. Had a lovely chat with her about her dogs. She told me everything that i was being tested for. Was pretty much on time too. Was a bad and hard day when i had my blood tests and she definitely put a smile on my face and made me have a laugh. Definitely a credit to the surgery. Absolutely lovely lady. Definitely helps to have a chat. | May 2023 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Fabulous support staff | 5 | Every time I have had cause to call the surgery the help received from the reception team has been amazing. They always go over and above and managed to rectify a prescription issue within 2hrs. They really are a credit to the surgery. | March 2023 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Vaccination experience | 4 | To whom it may concern,
I bought my little boy in on Tuesday 13th for his pre school vaccinations. I would like to pass on a heart felt thank you and appreciation to the lovely kind nurse who we saw at 3pm. She was so welcoming, lovely and calm and talked us both through the process (I was a tad nervous!) she was so friendly and made the appointment actually enjoyable and gave my little boy a certificate and sticker for being brave.
I would be grateful if this could please be passed on to her and her manager as recognition for her professionalism and excellent bed side manner.
Kind regards
Ng | December 2022 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | what a discraceful shambles | 1 | requested to attend for covid/flu jabs today Saturday 24th sept. Arrived at 12.30 and waited 30 mins in huge que with disabled wife after we could no longer stand up we left to return later, hoping it might be a little quieter. Arrived again at 3.30 only to be told no more jabs today. We were just one among many turned away who will not get our jabs. No organisation or consideration asking old and infirm people to que down a cul-de-sac for ages. No parking facilities, no space, nowhere to sit. I dread to think what would happen if it was cold and wet today, covid/flu vaccine with added cold and pneumonia. What is the Vale for? After all it has only got plenty of parking, space and shelter available. Whoever organized this chaotic, irritating and stressful mess needs excommunicating, [polite version of what I really would like to say!] | August 2022 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Excellent treatment and care | 5 | I was triaged by a fantastic nurse who I found to be absolutely amazing on Friday , she was caring considerate and very informative she helped me through a very difficult time when I was in a great deal of pain with a abscess to my mouth from a previous tooth extraction, my dental surgery refused to offer after care and I did not know where to turn, with her advice and The dr who was on that days expertise they managed to sort a follow up for me .
What a fantastic team they are, not sure what I would have done without them, absolutely incredible. Thank you , even though the dentist did not see me and refused I did end up in Aand E but with my Doctors doing such an amazing job I was not disappointed with there compassion or their dedication towards me. | August 2022 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Trying to get an appointment over the phone | 2 | I rang the reception on 12/08/2022 to arrange for a blood test, for which I would have to go to Cam as they no longer offer this service at their Uley Surgery. I rang at Reception at 14:36 and was cut off after 8 mins. I rang again immediately and had to wait over 2 hours before reception answered. When I finally got through the appointment was arranged for the 16th and the results of the blood test became available on 23rd August. I have no complaint about the speed of the medical service, but having to wait over two hours to get an appointment is very poor. It compares very unfavourably with the service I used to get when working in Tanzania, Nigeria and India before that.
By the way, I have the relevant detailed phone records from my i.t. supplier. | August 2022 |
L84060 | cam-&-uley-family-practice | https://www.nhs.uk/services/gp-surgery/cam-&-uley-family-practice/L84060/ratings-and-reviews?currentpage=6 | Brilliant team particularly in an emergency | 5 | I attended the surgery today fit and well to have a routine blood test. Upon leaving the surgery I suddenly felt very unwell, shaky, chest pains, racing heart. After staying for a few minutes in my car and not feeling any better I returned to the surgery to explain how unwell I felt and by this time anxious. The receptionist was absolutely brilliant, she recognised immediately I needed medical help, within what felt like seconds a medical team was attending to me, got me into the treatment room, an immediate aspirin administered and ECG undertaken. Throughout this time the receptionist held my hand and was reassuring. Fortunately all tests were normal and after half an hour or so I felt much better with my heart rate down, pulse returning to normal and chest pain subsiding. I wish to say a big thank you to the team who assisted me this morning - you were all brilliant. | July 2022 |
L84075 | walnut-tree-practice | https://www.nhs.uk/services/gp-surgery/walnut-tree-practice/L84075/ratings-and-reviews?currentpage=6 | First class care | 5 | I cannot recommend this practice highly enough. Same day appointment given, excellent, helpful advice given by associate practitioner - truly wonderful service all round. Thank you Walnut Tree. | November 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Service & Communication | 1 | I tried to book and appointment early September was told I couldn’t have an appointment until 27th Sep three weeks later. The day before I was told it had to move due to sickness, so I was booked in on 4th October. Then I was told a few days later I couldn’t have that day because of training, it’s was moved again to the 10th October, I was sent a text for a 8.00 appointment. Because it was early I had to make childcare arrangement, I got to Prestbury Park and the text I was sent did not match the appointment time,so this was also very disappointing. I finally was seen by a nurse at 8.30 on 10th Oct. The entire experience was a shambles. Please note I fully understand the pressures people are under in the NHS, but this is simple admin and patient experience. | October 2023 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Brilliant | 5 | Really helpful GP, easy to talk to and listened to me with great patience. Prescribed something that has really helped after giving me time and listening to me and offering helpful advice. | February 2023 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Fabulous service, great GP and nurse | 5 | My first visit to this practice and I felt in safe hands. I was really listened to, given time and immediately had observations and bloods taken following a fall. Great experience compared toy last surgery, so glad I made the move . | September 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Poor Service | 1 | Awful system - I phoned as needed some advice and help from a Doctor- either phone call or face to face, you have to fill in an online form which I did, I then sent photos of the large painful lump on the side of my face , was told I would be called back that day. It’s now midday the following day and I still have not received a phone call. So bad ! I was in a lot of pain and very concerned and have had no response at all. I have now re registered at my previous surgery and I will never return ! Your system does not work | September 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Excellent practice. | 5 | The best of help and attention from reception,
nurses, doctors, and specialists.
It,s nice to feel that you have been listened to,
and come away satisfied. | August 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Poor service | 1 | Tried phoning the surgery on three occasions today, 14th June during opening hours detailed on-line, to try and book an appointment. Redirects to on-line information unless it is a ‘medical emergency’ - online information not readily available through normal searching methods. Advises to ‘phone back during telephone opening hours, which is when I was ‘phoning! I have been with this surgery for over 30 years and never has the front end service been this poor. I’ve now submitted a registration application to another practice. | June 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Delightful reception | 5 | Visited today after a along absence to be greeted by two young receptionists who were courteous and helpful. In no time at all a call with a doctor and an appointment for a second booster were arranged. Thank you, Ladies. You set the cheerful tone for my day. | March 2022 |
L84616 | prestbury-park | https://www.nhs.uk/services/gp-surgery/prestbury-park/L84616/ratings-and-reviews?currentpage=6 | Great staff in a great practice. | 5 | I’ve been with the practice for a number of years but in the last 6 months I’ve had a lot of interaction with the administration team. Everyone I have spoken with has had time to talk through my questions, listen & the then decide how best they can help. They’ve sent text messages & even called to make sure I have everything I need. The relevant paperwork I’ve requested or has been requested on my behalf has been action promptly & I’ve been continuously updated with the progress of these requests. Nothing had been to much trouble & despite me feeling like a thorn in their side I have never been made to feel like an inconvenience. I wish the company I currently work for was as kind, courteous & efficient. The team have been a credit to the practice & themselves. I don’t have enough ways of saying thanks to everyone I have spoken with during this difficult time in my life. Thank you! | January 2022 |
L84059 | royal-crescent | https://www.nhs.uk/services/gp-surgery/royal-crescent/L84059/ratings-and-reviews?currentpage=6 | Great Practice & excellent communication | 5 | I had a telephone consultation with one of the female doctors about my HRT, and she was a breath of fresh air. It was great to have a practical and caring conversation with somebody who knew their stuff whilst I am hoping I don’t have to speak to her again for sometime, I also really enjoyed our conversation and felt really good afterwards. | May 2023 |
L84059 | royal-crescent | https://www.nhs.uk/services/gp-surgery/royal-crescent/L84059/ratings-and-reviews?currentpage=6 | To the rescue!! | 5 | Just wanted to say huge thanks to the 2 members of staff that came to the rescue with a resident at Nightingale Court last week, came to help with their defibrillator prior to the ambulance arriving, as the warden at NC I cannot thank you enough. Reassurance and care even though the resident wasn't one of their patients. Huge, huge thanks | June 2022 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Always felt looked after | 5 | Over the past two months I have had a blood test to check diabetes and cholesterol, and been checked for sun skin damaged. At both visits I was seen in a timely manner, and efficiently dealt with, receiving blood test results in a day, and a prescription for my skin damage straight away. Both practitioners being friendly too. | January 2024 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Great practice | 5 | My GP has been very proactive in initiating diagnostic tests and as soon as results became available I received a phone call where the GP gave me detailed feedback and explained to me the results very thoroughly | December 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Reliable Practice | 5 | My wife,Ann and I have been with this practice for many years and we both agree that we have nothing to complain about.
Everyone we come into contact with is pleasant and helpful.
Both of us rely on our surgery as we have several health issues, all of which are dealt with efficiently and with understanding. | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Great Doctors practice | 5 | My experience with my Doctor was first Class very polite and understanding of the issues I've been Dealing with he listened and talked to me with fully understanding my situation gave me advice n also sent me phone numbers for counselling brilliant doctor | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Outstanding patient care | 5 | I have been a patient of this practice for well over 30 years. Throughout that time, I have had nothing but excellent care and, when necessary, a prompt response to my health concerns. Despite the obvious pressures to meet high demand, the GPs and health professionals at this practice offer excellent service time after time, often going above and beyond to ensure that patients receive the best possible care and treatment, delivered with empathy and understanding. I can't recommend them highly enough and feel extremely fortunate to be one of their patients. | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Always helpful | 5 | I’m lucky enough to not use the GP service often, but when I’ve had to go to Yorkleigh Surgery, I’ve always had a surprisingly good experience. I’ve always been impressed with the level of care in listening to my complaints and being forwarded for further investigations if appropriate. My symptoms have never been brushed off as unimportant, with an attempt to get to the bottom of it. | November 2023 |