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H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Excellent Service | 4 | Normally extremely helpful and friendly service.
My recent experience was outstanding and confirmed this. I needed the last 7 years of my medical records to pass to another NHS Trust prior to surgery there. Because the computer systems of the trusts were incompatible the records had to be copied and printed on paper by hand and physically passed to me in two large envelopes (over 100 pages).
This highly manually difficult and time consuming activity was fully completed in just a few days and prepared for me to pick up at the reception desk. The other trust obtained all the information they required and were fully satisfied.
It was a huge request completed fully, thoroughly and very promptly. Very impressive. Well done Parishes Bridge! | June 2023 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Much improved | 4 | Over the last six months I have experienced a much improved follow on service and better new reception staff. It is still quite a long wait for a face to face appointment but the x rays and scans the doctors arranged all took place within 2 days; quite different to what the media would have us believe. I had lost faith in the practice and the rather terse previous receptionists but they have gone and my experience suggests that alot of effort is being put in to turning things around. | May 2023 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | An excellent medical practice | 5 | I joined the Parishes Bridge practice 15 years ago when moving to West Byfleet. The initial assessment showed I was pre-diabetic, type 2 and, since then, I have been supported and really well looked after with a special thank you to the Practice Nurse who has maintained my symptoms at pre-diabetic level for the whole time. She is caring, totally reacting to any change in my health and ensuring the medication is adjusted whenever she feels it is necessary. The Practice Nurse, along with the other members of this practice, have shown that the NHS provides outstanding thoughtful support to all of my family. I am 80 and would not be if the Nurse and the team at Parishes Bridge did not act the way they do. Today, my heart was checked and they have made an urgent referral to the hospital to ensure I get treatment to control the problem. If they are as good as I feel they are, I will be able write another review many years from now. | December 2022 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Great Practice | 5 | Today I went to the surgery for a blood test which I’d waited for a couple of weeks I arrived for my appointment at what time I’d thought it was 4 o clock but in fact it was 2.0.clock entirely my fault thought the receptionists would say you will have to make another appointment but no she went and asked if the nurse could do it now and thank goodness she did as I am waiting for a referral to the hospital and the blood test was to go with it Receptionists tend to get a bad name but both receptionists on duty were so helpful so I would like to thank them both and of course the nurse who managed to take the blood and get it to the desk in time for it to be collected on the day.
Thank you Parish Bridges Practice . | November 2022 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Really responsive service | 5 | Despite 18 in the call cue, I was dealt with inside 5 minutes. Very responsive to a number of different requests . Very impressive. | October 2022 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Extraordinary people! | 5 | Since registering with Parishes Bridge over three years ago, I have had many, many interactions with a large number of the team due to my husband’s complex health situation. Everyone I have encountered has been extraordinarily helpful, and they never failed to help us in a professional, compassionate, caring and timely manner.
They are quite simply amazing. Thank you for all your help. | August 2022 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Website - Doctor's names | 3 | I find it unbelievable that nowhere on the practice website is a list of GP's names for Parishes Bridge Medical Practice. The GP's change so much and I have no idea who I am actually registered to or who they are. | May 2022 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Very helpful staff. | 5 | We recently moved to area and joined practice. We have had a couple of medical issues. All the staff have been very polite, professional and helpful. Very happy with service we have received so far. | January 2024 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Can't actually help &/or never has appointments | 1 | Dropped a referral form in 3 weeks ago and advised the doctor will review in between clients, called repeatedly throughout to check progress. Called back to check again and now told I need an app call at 8. Call at 8 and no appointments ever available - also can't pre-book as again no appointments available. I wonder what this surgery actually does when there are never any appointments?! and the right hand clearly doesn't speak to the left hand. Reception utterly useless | June 2023 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Impossible to get help | 1 | The worst surgery I’ve ever attended. I have been struggled with them since 2021 to get diagnosed correctly. From the original doctor forgetting to order blood tests to the most unfriendly, unhelpful receptionist my experience has been terrible. I am now waiting to get treatment but unable to even book an appointment. When you try to explain anything over the phone you’re just talked over and palmed off. I am truly at a loss as to where to turn to for medical help now. Do not move to this surgery! | June 2023 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Ring back at 8am.... | 2 | Something is broken at this practice, many years ago it used to be really good, and I felt lucky that we had such a surgery in the village. Now - it is just the same old repetitive response every time you phone for an appointment - "no appointments, ring back at 8am". Guess what happens at 8am when dozens of people all ring the surgery at the same time. It's engaged all morning, or you have to wait on-hold in a long queue. When you do finally get through and its full again - you are told to ring back at 8am tomorrow again, and so the cycle goes on. A ridiculous and unsustainable working model that delivers no value to the patient. A real shame. | April 2023 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Dreadful | 1 | Impossible to get through for the 8am emergency slots
Impossible to speak to anyone during the day
No option to email
Reception can be utterly unhelpful (one good one there is helpful)
Impossible to get an appointment within a month if you do manage to get through
Impossible telephone appointment system involves waiting all day for a 10 minute phone call, effectively wiping out the whole day (I work so particularly difficult). They say it is morning or afternoon slots, but never is.
If you miss your phone call because you happen to be trying to pick up your children from school, you have to wait another 6 weeks to repeat the farce.
If you want actual treatment, don't bother looking for it here. | November 2022 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Appointment for my 8 week old | 1 | This morning I tried to book an appointment for my 8 week old baby to see a GP. After waiting on hold for 45 minutes I was told by reception that there were no appointments available and that I was to call 111. I reiterated the age of the baby and still the same answer. Not even a suggestion of a phone conversation with the GP. A patient of this age should be a priority. I felt as though I was completely fobbed off. | September 2022 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Total breakdown of service | 1 | Just needed a pratice nurse to check my my wound after spinal surgery... possible infection. No emergency appointment today.. no appointment at all for over a week! No consideration of sepsis, no empathy, no humanity.. shame on you. What more is there to say? | September 2022 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Triage | 1 | I am appalled that my 8 week old granddaughter (6/52 premature) mother phones to request. Appointment or Dr call back
45 minute wait to be informed by receptionist No appointments call 111 asked again re enforcing babies age and unwell same response
However 111 called and they called surgery
Dr called back and offered appointment that afternoon
Call 111 . | September 2022 |
H81015 | chobham-&-west-end-medical-practice | https://www.nhs.uk/services/gp-surgery/chobham-&-west-end-medical-practice/H81015/ratings-and-reviews?currentpage=6 | Great service received | 5 | Wanted to say how very grateful we were with the help received from Chobham Surgery in obtaining an emergency prescription the day before the Easter holidays. The receptionist was exceptional, very empathetic to our situation and reassuring that she would help us as much as she possibly could, which she then proceeded to do. Other staff also polite and kind in dealing with us, helped to make a very difficult and stressful situation far more manageable. Many thanks to everyone involved. | April 2022 |
H81025 | st-john's-family-practice | https://www.nhs.uk/services/gp-surgery/st-john's-family-practice/H81025/ratings-and-reviews?currentpage=6 | Unsuccessful in making an appointment. | 1 | Won't bother seeking medical help even when under the weather. Even if you request an appointment for next month. | January 2024 |
H81025 | st-john's-family-practice | https://www.nhs.uk/services/gp-surgery/st-john's-family-practice/H81025/ratings-and-reviews?currentpage=6 | Booking system is pointless | 2 | They’ve moved from the fastest finger dialing system at 8.30 am to booking online. I thought that sounded good until Livi recommended I make a face-to-face appointment to investigate a chronic cough following COVID, with a possible X-ray to follow. I completed the form online but next day I’d heard nothing and called, to be told there were no available appointments. I asked about the booking system and had it explained it was likely they didn’t call because there were no available appointments. I asked if GPs are full-time and the response was that they work 4-days a week. I’ve no argument with that if their pay is commensurate with short hours so that more GPs can be employed to fill the gap but I doubt this is the case. It also sounds as though they’re so well paid they don’t feel the economic need to work. The system is broken. Someone should at least have let me know they had no availability. The Receptionist was helpful though. She arranged an appointment at the Walk-in… with one of their GPs. I think I’d still be waiting if I hadn’t called. Had it not have been for the Receptionist I’d have reviewed zero stars if that option has been available however, given that one star is the minimum I’ve given an extra one because she outside the box and was pleasant. Thank you. | June 2022 |
H81025 | st-john's-family-practice | https://www.nhs.uk/services/gp-surgery/st-john's-family-practice/H81025/ratings-and-reviews?currentpage=6 | Frustrated. | 3 | My GP asked me to book an appointment a week after some blood tests. I booked online . I recieved a reply to be told my blood tests were normal (good news) but whoever looked at my notes decided i didn't need a follow up appointment 😡 even though the Dr asked for a review.
When phoning and waiting 13 mIns with 1 person ahead of me the lady admitted it said i needed a review . my question is who was qualified enough to decide otherwise ? I was given another appointment gor a weeks time, but really no kindness etc.
Unfortunately it's not the first time and you do tend to get of on the wrong foot when you actually get to speak to some one . | February 2022 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Very Helpful | 5 | I had a very bad rash on my upper torso and contacted my own GP twice, they refused to see me face to face and prescribed some steroid cream which made no difference at all. I got to the walk in centre just as they opened at 8am and everyone was so helpful. I think it is so sad that our own GP cannot be borrowed to see us, but the staff at the walk on centre are so under pressure and they are willing to help. Thank you | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Great service in a good environment. | 5 | I came back from a short break with a medical issue and was too late to get an appointment with my GP. I went to the walk in centre and despite a number of people in front of me I was seen by a doctor within an hour. She was very thorough and diagnosed my issue and gave me good advice for treatment. A very good and efficient service from receptionists to doctors in a clean and calm environment. | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Walk-in review | 5 | I have used the walk-in twice, once for my toddler son and once for myself. On both occasions the service was excellent. Not a long wait, and when I saw the doctor about a respiratory issue he was very helpful, showing good professional concern and didn't make me feel rushed. | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | First class experience… | 5 | Thank goodness for this practice. A relatively small medical problem treated with efficiency thus preventing a more serious condition. Very professional and respectful. | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Necessary facility | 5 | I have had to use the walk in centre because I work when surgeries are open . I have been I’ll many times when surgeries are closed ( weekends & bank holidays ) Without these I would end up waiting in A & E for a prescription for antibiotics. | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | On being poorly visiting my daughter I went to this practice I was treated with professional caring help by all members and a very big thank you to the doctor that made a professional diagnosis and treatment required. | October 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Good service | 5 | The receptionist was very welcoming and helpful.
The waiting area was clean and comfortable.
Even though I had a wait, when I saw the dr, I didn’t feel rushed, that I was listened to and was given good treatment | September 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Excellent service | 5 | For an emergency this service is invaluable. In my case I needed an antibiotic before foreign travel which my GP practice was unable to give. The short wait was well worth it. | September 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Kind and friendly staff | 5 | The receptionists were so polite and friendly when I was feeling at my worst which made the whole situation feel better. They were happy to answer all of my (what I deemed silly questions) with a smile and warmth. And the doctor was so lovely too as she helped me. Needless to say if I'm ever in need again I would not hesitate to go to this walk in centre again. | September 2023 |
Y02676 | brighton-station-health-centre | https://www.nhs.uk/services/gp-surgery/brighton-station-health-centre/Y02676/ratings-and-reviews?currentpage=6 | Incredibly valuable service | 5 | Thank goodness for the Brighton Walk-in Health Centre! I honestly don’t know what I would have done without it this summer. I h had to visit twice over the last few weeks, the first time after a call to 111. Both occasions were at the weekend with issues that could not wait till Monday. The alternative would have been the very busy and overstretched A and E Department. All the staff at the Walk-in Centre were highly professional and extremely helpful. Excellent and much needed service. Thank you. | September 2023 |
H82009 | st.-lawrence-surgery | https://www.nhs.uk/services/gp-surgery/st.-lawrence-surgery/H82009/ratings-and-reviews?currentpage=6 | Fabulous | 5 | Absolutely amazing service, super quick response times to e consults, friendly staff, doctors are amazing and very supporting, which unfortunately is quite rare these days due to the pressure on the NHS. I have been able to connect with my named GP so well and we have a great professional relationship which makes it so much easier to discuss my problems without feeling like a burden.
Absolute 10/10 GP surgery, would definitely recommend!! | October 2022 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 5 | The receptionist kindly phoned me back about my inquiry about my tablets . I was very surprised and pleased she had taken the trouble. It makes such a difference. | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 5 | This was my first time using econsult and I must say I'm a fan. The '8am scramble' as it's come to be known doesn't work well with my working patterns so I'm glad there's another option available for non-urgent things. | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 5 | Polite and informative of the condition found from a recent bone density scan. Most useful advice on sensible exercise routines to control the deficiency. Also new prescription arranged to increase essential vitamin intake. Very professional and friendly approach throughout. | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 2 | First time in my life I’ve been refused an appointment on the day I call.
To receive a triage txt 4 hours after calling at 8.00 is completely unacceptable service.
And for it to explain the next available face to face appointment is approximately 4-5weeks wait. ????
Need I say more.! | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 5 | Ring back service worked well Appointment organised for same day team as antibiotics needed. Excellent | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 1 | My doctor forgot to prescribe my daughter’s medication so when I went to pick it up the next morning, it wasn’t there. We had to wait an extra 2 days without it until she prescribed it again. | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 1 | Doctor didn’t listen to what I was saying. Hadn’t a clue as to what I wanted referral for . Didn’t even understand the system | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 5 | Easy enough to do econsult, only drawback is, you have to keep repeating what you have already stated. | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 3 | Turned up for appointment which had been cancelled. I was not sent a message on my phone . Was told that a message had been sent . I am still waiting for it to arrive . Wasted my time and petrol . Jean Mitchell . | January 2024 |
H82034 | lime-tree-surgery | https://www.nhs.uk/services/gp-surgery/lime-tree-surgery/H82034/ratings-and-reviews?currentpage=6 | My experience | 2 | The doctor was fine, but the wait time was atrocious. I understand it was a couple of days after Christmas, but we had an appointment and weren't seen for 45 minutes. In addition, seven other people came and were seen before us. It's not good time management, especially when you have an ill 2 year old. | January 2024 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Great medicine & frontline staff but dangerous signage | 3 | Arrived to full reception, too ill to jostle for place in queue. Automated check in not working & poor receptionist doing a valiant job of i) dealing with pt in front of her, ii) breaking off every time a new pt came thru door so they wdnt get bashed to encourage them to come right in iii) back to pt in front of her iv) when finished she then had to patiently explain the magical mystery tour to the btm of lift/stairs. I watched this time & motion insanity, let at least 6 pts in front of me but it was scrambling my autism & making me feel even more ill so i wrote a note to receptionist, slipped it under screen & told her i'd wait round the corner so she cd come & find me when there was a gap. As well as easing the brain frying scene in the absence of a *simple* sign over the door, i hoped it wd i) ease pressure on brilliant receptionist & ii) speed other pts thru who do have time pressures. Sooner/later lovely receptionist came thru & we did whatever. I told her all it needed was a simple sign over the door to save her & colls all that extra work& that I'd like2 speak2someone 2sort that when they had a moment. I reassured her it was not a complaint against her but *for* her & ease this obvious log jam (also a serious h&s egress exit problem). I have worked as a professional in h&s & signage placement on 1st & 2nd floor is positively dangerous in the event of a fire. I had plenty of time it didnt matter where i felt so poorly & safer& nicer for receptionist & pts if receptionists are not having2 continuously explain blocked reception area. Sooner or later someone came along whose grammatically medically evident sex ..she did not invite me to explain my observation she just assumed i was a selfish patient who was complaining for myself, the very *last* thing i was doing, even though i had waited at least 30mins for receptionist to get to me & *chosen* to do that *for* her & *for* other pts. In fact i wanted to suggest a *solution* that would save receptionists work & stress & ease patient throughput (systems engineering was my actual profession) This dear lady launched in to "It's temporary"in fact new building has been live since 19 Feb ie 4 months "You've got to understand only one receptionist". In fact i understood that salient fact very well which was why i was going *out* of my way to *help* everybody *else*. Its almost like this lady thinks all pts are nasty, selfish people but in fact some of us want to give reception staff basic arrangements that some ppl might think were the responsibility of the surgery management. After an autistic meltdown due to this bizarre response (which may be breach of Equality Act 2010: Autism as Id'd by excellent GP at St Ps) a Dr was kind & said come back at 5pm. I came back at 5pm with the relevant sign & some more with the lovely new logo (at my own expense). Lovely receptionist was really happy& agreed (as did others) they no longer had to waste time explaining how to get to the bottom of the stairs/lift. | June 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Great service but would like to add a suggestion | 5 | My overall experience with the surgery is great! I attended Albion street for the first time and would like to suggest that some sort of radio be played in the waiting room of the surgery as sitting in the waiting room I could hear what was going on in the consultation rooms which isn’t very appropriate for other patients to hear. | April 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | An excellent example of a GP Practice | 5 | I have had consistent, professional and caring support from clinicians and frontline staff alike, for more than six years since moving to Brighton.
I nearly always get the support I need over the phone from easily booked online appointments.
I think it helps that I take responsibility for my own health and view my relationship with my GP practice as a partnership. I also know that things have had to change and that face-to-face appointments with the same health care worker every time is not possible. This has not affected the consistency or quality of care at all. It has been first class all round and this is no mean achievement in the current climate. Thank you all. | April 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Excellent use of 'in house' allied professional (Physio) | 5 | Described painful knee to GP on phone, who agreed being seen by their Physio was better than the GP 'having a look'. GP arranged this face to face assessment within 2 weeks.
Really impressed & relieved by his efficient, skillful assessment. Followed by explanations, diagnosis, advice & management plan.
I thought I would have to be referred out of practice, which my past experience has been, an unhelpful wait & further loss of function before being seen by a physio.
The physio was good at his job, gave me plenty chance to clarify & check I knew what to do, what to expect & what to do if it didnt improve within a given time scale.
Its heartening to witness such joined up, efficient services. Thankyou all involved. Including the reception staff were also very attentive & helped me find where to send positive feedback (not that easy to find on website) | January 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Bad reception | 1 | I try to make appointment many times it’s has been told to call 8:30 morning never been picked up and it’s always on hold
I’m in pain and I have to work and it’s not okay to not respect the patient too.
We have to be patient with them but they are ignoring us
The worst gp experience in my life | January 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | No health here. | 1 | You can't book a consultation on NHS app because there aren't available appointments within the next 16 weeks!!!
You than try to book early in the morning by phone but they do not answer the phone. I need an urgent medication review as they prescribed me a medication that is not available anywhere and I can't speak to a doctor. I have no medication. | January 2023 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Horrible practice | 1 | I have always had a bad experience with this practice. My main issue is they never approve my regular medication on time so I always end up failing days of medication because they haven’t process on time. I was waiting 12 days after saying I don’t have any left, and I need to take it everyday at the same time | September 2022 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Apalling service | 1 | Have been trying to see a doctor for over a month now as I am having breathing problems resulting from a flu attack. I have made several phone calls but the line just cuts off when I choose an option & when I walked into town & visited the Albion Street surgery in person (I live out of the town centre) I was told that I'd have to come back early the next day as they couldn't book me in for an 'appointment in advance' today & I'd have to take my chances tomorrow. All in all, it feels like the practise is putting up barriers to access rather than being a useful service. | June 2022 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Exemplary service, surgery & staff. | 5 | I just want to commend SPMC, the practice, staff & my doctor, who have dealt with some very sensitive issues in an exemplary manner, doing everything necessary to support me & get to the root of some real problems at a difficult time. Their patience & persistence was greatly appreciated. They looked at problems which have not been addressed in the past; perhaps because of the urgency of the situation. Thanks so much for your excellent treatment, patience, & service, I really think you went above & beyond in this particular matter! As a reluctant patient, this means my experience so far since our surgery merged is exemplary! Thanks. Dylan, Brighton. | June 2022 |
G81011 | st.-peter's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-peter's-medical-centre/G81011/ratings-and-reviews?currentpage=6 | Excellent service | 5 | Receptionist took my details and explained it would be passed to a doctor who would ring me later in the morning which he did. Gave me advice and prescribed medication, problem solved. | April 2022 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Delighted | 5 | I came to the surgery yesterday 18/1/24.
Today I had an X-ray and by lunchtime
I had a reply from the Surgery Doctor.
Thank you so much for your prompt
and explicit reply. | January 2024 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Child-focussed Consultation | 5 | Took my five year-old granddaughter for consultation with Advanced Clinical Practitioner.
Could not have been more impressed by the compassionate, personable and professional manner of the practitioner.
She was unhurried (at least on the surface) - allowed ample opportunity for discussion.
She was well-informed and reassuring.
She was absolutely magnificent in her demeanour and understanding with a small child.
She was an enormous credit to the Practice.
Great consultation. | October 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Terrible service | 1 | I joined the Brunswick branch because it's around the corner from my home, I don't drive, and I have two small children. I have repeatedly been sent to the other branches for vaccinations for the kids. This means taking a chunk of time out of my day to schlep miles from my home on public transport with two kids, or my partner having to take time off work to drive us. When I've questioned this or asked for an appointment at the surgery where we are registered I have been dismissed or treated as unreasonable. Being told 'its only 20 minutes on the bus' is frankly condescending. I've also been lectured on the benefits of veganism by a GP while trying to get help for my baby's reflux The final straw today was receiving a text which booked my daughter in for her flu vaccine in another part of town without checking with me that the date was convenient. The service here is appalling, fortunately we will be moving soon and I will be looking for a new doctor operating from a single location. | October 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Well done the NHS | 5 | I really can't express the immense appreciation I have for the incredible care and support I have received from the NHS. Everyone from reception staff through to my consultants have been absolutely been spot on. I know there may be some who do not feel that they are getting a five star service, but considering the immense pressure that everyone is under at this time, I find it amazing that we still receive free service and support. Well done all at the NHS | August 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Great practice | 5 | Thank you for your ongoing service and support. I really do appreciate the care and kindness of all the staff who are continuously assisting in my recovery. I cannot express how delighted I am with my personal care. | August 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Terrible klinik access and accurx systems | 1 | Hi, I am not happy with patients being forced to fulfil klinik access form and the way outsourced consultant communicates via text/portal . It is awful, time consuming and I had bad experience when I could not reply to the consultant online via accrurx because she has closed "reply" button. You must abolish it immediately and revert back how it was- phone and in-person bookings and stop wasting taxpayers' money on it services like this. I can't get a prescription and will have to wait few days , I cant book an appointment for 3-4 weeks. Before covid times it was much easier to use gp surgery. I think they are just lazy and don't want to see patients, that's why they have created all this hassle. | July 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Terrible | 1 | This is a terrible practice. I have been trying to get a repeat prescription for 5 days. My request is being ignored. I have filled in the correct form, left messages with their prescription team and spoken to 2 receptionists - still no prescription. The GPs when you are lucky enough to speak to them are useless and sometimes rude. I have been feeling really ill for months, I’ve had a couple of tests, but there is no follow up. | July 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Poor practice | 2 | After seeing one doctor at the surgery who had recommended a course of action, further to having x rays and blood tests. When I booked a follow up appointment I was contacted by phone by a nurse who offered her opinion on my xrays when I pointed out to her that there was more than one issue to be dealt with she said she would make an appointment for me to see a doctor. Instead I received a text informing me the doctor I had seen originally had left and that I would need to book another appointment. Which means I have to start the process all over again and go through the practices triage system which in itself is an ordeal. There is no way this practice offers continuity of care and it would seem to me and a lot of other patients they do there upmost to ensure you dont get to see a doctor. | May 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | Communication Black Hole | 1 | I have been trying to get an appontment for over 4 weeks, the web system, Klinik is not fit for purpose and surgery impossible to contact.
Takes days to get a response and then seem to ask the exact same questions, seem to be stuck in an endless loop. | May 2023 |
G81638 | brighton-health-and-wellbeing-centre | https://www.nhs.uk/services/gp-surgery/brighton-health-and-wellbeing-centre/G81638/ratings-and-reviews?currentpage=6 | impossible to speak to a gp | 2 | I've found it impossible to speak to a gp let alone see one. You get confusing texts you can't reply to and a hold time of 40 minutes to try to speak to a receptionist to resolve the problem are common | April 2023 |
G81088 | heathfield-surgery | https://www.nhs.uk/services/gp-surgery/heathfield-surgery/G81088/ratings-and-reviews?currentpage=6 | Very pleasant receptionists and nurses | 4 | The services given are perfectly fine but the requirement to telephone the surgery at 8 a.m. is an absolute pain! In my experience is - you make the call at a second after 8 only to find you are 39 in the queue! There has got to be a better way and what does it cost to be hanging on for 30 minutes or more? | December 2022 |
G81088 | heathfield-surgery | https://www.nhs.uk/services/gp-surgery/heathfield-surgery/G81088/ratings-and-reviews?currentpage=6 | Great practice | 5 | The Team of Heathfield surgery was really accommodating, from the receptionist up to the GP. They are really helpful and very supported to all of our staff and residents especially during the outbreak. The team of General practitioner are always available, no matter what time of the day- or days of the week.. Hats off to all you... | August 2022 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Always helpful | 5 | I have been to Harold road quite a few times in the past year with my son and needed an appointment today for my daughter. Every time I have called we have been seen the same day and all clinicians have been extremely helpful and I just wanted to thank the whole team. | January 2024 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Terrible Practice | 1 | The phone waits since the merger, which we were told would improve service levels, have become significantly worse. The wait times are minimum of an hour and regularly much higher. The phone automated messages are overly aggressive, blaming the patients trying to contact them on the long wait times (yes a doctors surgery that has patients who need assistance, but please don't call as your clogging up the phone lines).
Once your through its hit or miss if you will be helped, some very rude and unhelpful staff, some really pleasant and helpful.
If you somehow get an appointment generally the GPs here are excellent.
Unfortunately the good points are so badly out weight by the bad its one star as there is no way to ensure you reach the good on any given day. | January 2024 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | No one is answering the phone | 1 | I called at 8.45 this morning and was on hold for an hour - then cut off. I called back and after another lengthy wait I requested a call-back. I have waited all day and nobody had contacted me. It's scary not being able to get through to anyone when you're unwell. | January 2024 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Arrogant | 2 | Awful experience trying to make an appointment as requested by the surgery. I asked a simple question and was hung up on. Disgraceful!
And still no appointment.
I will not be going there again. | January 2024 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Excellent call handler | 5 | I called to ask if my fit note could be sent over to me. I pressed 0 for a call back and received this within 30mins. The person I spoke to was helpful, polite and efficient. I have used the engage consult as well as the telephone and it has been successful on each occasion. I feel if you do choose to hold on the phone then you cannot complain. Once again thank you for the service you are providing in difficult circumstances. | December 2023 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Appalling service | 1 | After just 6 months since last blood test, texted to make an appointment for an annual blood test and that I must do this before placing a repeat prescription, message then said up to a 30 minute wait, waited 2 hours 12 minutes before receiving a response, and then put on hold for another 3 minutes.
And, if someone says press 0 to have a call back, not all phones allow you to do this.
There needs to be a "your'e number # in the queue" so you can see your progress.
Ad, if you think about it, if I've had to wait over 2 hours, then so have all those before me.
Combining Shankil, Beaconsfield and Hill Surgeries was the worst decision ever... | November 2023 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Can not get through, was 89 in the queue. Scary. | 1 | I totally understand that they are having a bad time at the moment but it is actually very scary not being able to get through at all. Also I find the new message explaining the reason the waiting times are so long is because staff have resigned due to aggressive behaviour from patients. This is awful but it’s not our fault. What has gone so badly wrong to always be 80 or so in the queue waiting?? I am looking to transfer to a new surgery if I can. | November 2023 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Efficient staff and always willing to help | 5 | Although phone lines are busy, the team always call back and I have never had a problem making an appointment when necessary. All staff are under pressure, but are always friendly and willing to help. | November 2023 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | Dire service prior to merger and even worse since merger | 1 | 93rd in queue at 9-20 a.m. Suggests insufficient staff levels to answer phones.appalling message on phone system, blaming staff shortages because of staff leaving due to patient abuse of staff.Message has been removed 6 days later.I used callback system and got a call back nearly 3 hours later.Of course all appointment (triage) slots gone. Added to "cancellation" list and did get a call mid afternoon. Call handler was very good in manner and booking an appointment for one week later.Harold Road surgery was a mess before merger with high staff turnover and poor GP leadership. Very misleading to blame abusive patients as the reason for all staff having left the surgery.The surgery website Merger update 30th October"statement" on there, with the names of the GPs at the bottom of it, is embarrassing, in terms of professionalism,grammar, and reasoning. Are patients expected to know what "off listing"means? It`s taken me a lot longer than 2 minutes to write this. Why no surgery response to any of the feedback left on this site? The Practice manager should be able to take a couple of minutes to respond constructively to the negative comments, and thank those who have provided positive experience comments.Even allowing for I T issues that the surgery states as being a huge issue to have had to deal with since merger, and the fact that nearly all GP surgeries have more demand than their capacity can cope with,the sheer number of patients held in the phone queue at any time of day suggests insufficient call handler numbers, and the excuse laden message (since removed) and poor website message, all suggest poor leadership from GPs and/or senior manager/s.Thus far the merger of the two surgeries has in no way enhanced the service to patients. | November 2023 |
G81031 | harold-road-surgery | https://www.nhs.uk/services/gp-surgery/harold-road-surgery/G81031/ratings-and-reviews?currentpage=6 | It seems to get worse every day | 1 | Called as soon as surgery opened. Recorded msg said that due to staff shortages (any chance of hiring new staff?) the wait to be answered was over thirty minutes. Requested a call back which came within the hour. Explained the nature of the call and asked to speak to a GP. The call handler told me they would pass on the info and call me back. A minute later received a text msg saying "had reached beyond safe working capacity today" and told to call 111 if condition worsened. No point in calling the surgery these days might just as well start off by calling 111. | November 2023 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Lovely staff - great service | 5 | We had our flu jabs today, excellent organisation, happy friendly staff - really efficient. Despite our health service being under pressure - this practice always do their best. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | I had a pre-booked flu jab and it took literally seconds, could not feel a thing. Very happy and would recommend. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Flu clinic | 5 | Thank you for such a great flu clinic: quick, easy, all staff very friendly. Nicely done! A very good surgery . Thank you all for your hard work. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Flu jab organisation | 3 | Very well organised. Better today on 3rd level rather than on ground floor as last year. Plenty of room. No hanging around. Very pleasant staff today. Well done to the surgery for this aspect of seeing patients. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Excellent professional kind treatment | 5 | I have now seen the same nurse twice and on both occasions received excellent professional treatment. She today carried out lung function tests which were not hurried, the process was clearly explained to me and I was encouraged, reassured and made feel properly looked after. I could not fault the treatment I have been given. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Flu clinic | 5 | Short queue on arrival. Took about 5 mins to reach reception where details were confirmed Was also offered pneumonia vaccine which I had immediately after the flu jab. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Efficient Vaccination service 01-10-22 | 4 | The Flu Jab service on Saturday 1st Oct was well organised and very efficient. It was divided into 2 lines and very speedy but the staff were friendly. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Flu clinic | 5 | We visited on the 1st of October for our flu jabs. It was very well organised and we were in out in 5 minutes. Thank you | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | Efficient service for 'flu jabs | 5 | Very smooth and professional throughput of persons requiring 'flu jab. In and out within 10 minutes. | October 2022 |
G81658 | the-station-practice | https://www.nhs.uk/services/gp-surgery/the-station-practice/G81658/ratings-and-reviews?currentpage=6 | I was passed to this practice without being asked | 4 | I was invited for a flu jab and attended On 1 Oct 2022
All went efficiently and speedily. Thank you.
I’ve never seen a doctor at this practice.
I asked about walk-in Covid booster and was referred to Town Hall, I tried there but they said not till following week. | October 2022 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Ignoring babies again | 1 | Called today at 8.01am, got cut of when I was number 6 in call que. When redialed was called later and told they all booked up and I can take my 1 and half years old who has high temperature and been vomiting all night to crawley hospital or call 111. This is not first time this happens. Receptionist said she understand but I don't think she cared one bit, as she wouldn't even acknowledge that the line got cut off and couldn't end the call fast enough. | October 2023 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Excellent experience. | 5 | From start to finish my visit to Riverside exceeded my expectations. Very modern surgery, helpful staff and brilliant clinicians. Thank you all so much. | June 2023 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Not a good experience... | 3 | Recently (20/10) we had some a family issue in our family - food poison. I called the surgery at 8:oo am and at 08:10 I've been told that they are busy all day, can't take anymore pacients and we need to go to a&e. Travelling with our condition wasn't a best solution so we called 111 because our Gp couldn't do anything to assist us.
Today 21st of Oct I called for my little man which was very poorly, vomiting and coughing a lot. I called around 10:30 and I've been told that I supposed to call at 8am and the triage list is closed and I need to go to see the a&e.
So even if I'm calling at 8am or a bit latter the triage list is already full. No idea when will be a good time to call and be placed on this list.
Is not the first time when I experience this kind of issues but sometimes is enough. | October 2022 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Good Service | 5 | I would like to commend this Practice for the recent investment made to bring the Surgery very up-to-date. From the moment you walk in you feel it is clinically safe and ready to suit the demands of the 21st Century. The nurse practitioners are very supportive to the doctors and when an appointment has been needed, we have always been able to see an appropriate clinician, and safety netting is in place if the problem needs to be checked with a doctor.
Fully support the new triage system that has been introduced, and after an ongoing acute ear problem, I experienced excellent service by one of the Partners. Seen, waited and microsuctioned all within an hour by the Triage Doctor.
Doctors, Nurses and Receptionists are all extremely professional, friendly and supportive. | May 2022 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Helpful, efficient and friendly | 5 | We have not been with the surgery for long but on all my contacts with them for myself or my children the admin and healthcare team have been friendly, approachable, caring and professional. Also I have found the medical treatment to be thorough and doctors and nurses seem genuinely interested and eager to help. I think they are doing an excellent job and we are extremely happy with the care we have received. Thank you. | April 2022 |
H82089 | riverside-surgery | https://www.nhs.uk/services/gp-surgery/riverside-surgery/H82089/ratings-and-reviews?currentpage=6 | Fantastic doctors | 5 | Couldn't be happier. I have had my health issues over last few years and am always happy and relaxed when I leave that I have been given top class help and advice. Have kept me alive. Many thanks | March 2022 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Be nice if they ever answered the phone | 2 | It used to fairly easy to at least get an on the phone niw seems impossible. 2 hours trying on first occasion so gave up, today rang out so gave up again! | November 2023 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Out of date medication | 3 | Recently saw GP at Sedlescombe prescribed antibiotics course of 21 tablets. Following completion of course happened to notice expiry date on box was 09/2021 some 18 months out of date. Contacted surgery and received an apology had phone call from GP following day saying reissuing In Date prescription. All well and good but was not asked or informed whether tablets being this amount of time out of date could be harmful and I was made to feel that it didn’t really matter when it could explain some effects I have experienced since finishing the out of date tablets prescribed but I wasn’t asked about that possibility. Unbelievable. | February 2023 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Great pharmacy | 5 | I use to get my tablets from westfield surgery but they kept getting my tablets wrong so came to sedlescombe what a difference they are cheerful and very efficient well done sedlescombe brillant surgery | February 2023 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | Ive only been at this practice for 2 years but i cannot fault them !! The GPs reception staff and chemist are all helpful ! In this day when there is so much strain on the nhs they yave never failed to help me or my hubby!! Well done | December 2022 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Great service | 5 | Called surgery at 8:30 this morning. Got through by 8:45 with Tel appt that same day. Doctor called at 10am. Gave us face to face appointment at 5pm the same day. So happy with how easy it is to access the surgery and to be reviewed, especially with all the difficulties that surgeries are facing in the current climate.
Even better was the GP (NHS website won't let me name him) who was a great listener, paid attention to our concerns and was patient with my daughter, who has additional needs. Very impressed with the service from this surgery. | September 2022 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Exemplary service | 5 | My family have always been given the best care. We have been patients for 13 years and have found the care and attention to detail to be exemplary. Referrals or any extra health care has been provided when needed. Appointments are thorough and unhurried and we are listened to. | April 2022 |
G81057 | sedlescombe-&-westfield-surgeries | https://www.nhs.uk/services/gp-surgery/sedlescombe-&-westfield-surgeries/G81057/ratings-and-reviews?currentpage=6 | Wonderful practice | 5 | This practice has always been very good. But over the last two years of Covid they have been exceptional. Working under great pressure they have looked after me and my family so well. Also there is great kindness from all the staff which means a lot.
S F Stephenson | April 2022 |
J83050 | patford-house-partnership | https://www.nhs.uk/services/gp-surgery/patford-house-partnership/J83050/ratings-and-reviews?currentpage=6 | Very good service | 5 | I made an appointment due to an historic knee problem. My appointment was made within acceptable time.
The doctor I saw was very thorough and gave good information. | October 2023 |
J83050 | patford-house-partnership | https://www.nhs.uk/services/gp-surgery/patford-house-partnership/J83050/ratings-and-reviews?currentpage=6 | Great treatment | 5 | I had a consultation at Patford House and it was a very helpful visit , the doctor was very understanding, informative and didn't rush explanations , I came away feeling very reassured. Thank you! | October 2023 |
J83050 | patford-house-partnership | https://www.nhs.uk/services/gp-surgery/patford-house-partnership/J83050/ratings-and-reviews?currentpage=6 | Reassuring outcome | 5 | After a few months of trying to treat problem without success I was relieved and reassured to be offered prescription - or return if not working. | October 2023 |
J83050 | patford-house-partnership | https://www.nhs.uk/services/gp-surgery/patford-house-partnership/J83050/ratings-and-reviews?currentpage=6 | Polite and friendly | 5 | The doctor was very supportive and understanding. He listened and offered advise in an understanding manner in easy to understand in non medical speak. | October 2023 |
J83050 | patford-house-partnership | https://www.nhs.uk/services/gp-surgery/patford-house-partnership/J83050/ratings-and-reviews?currentpage=6 | Great surgery | 5 | Never have any issues getting an appointment.
Was sent for a chest xray at 9 am had results from gp few hours later. Very happy. | October 2023 |