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J82050 | st-paul's-surgery | https://www.nhs.uk/services/gp-surgery/st-paul's-surgery/J82050/ratings-and-reviews?currentpage=6 | Great practice | 5 | Recently I sent an email requesting some medication which I needed relatively quickly but still allowing time for it to be processed.
This was actioned really quickly and efficiently without any problems and also letting me know how the process was going.
I would have to say that whenever I have rung for various reasons everyone has been very helpful, listened carefully and dealt with queries in a professional and caring way.
Thank you very much. | July 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Going through worst GP experience | 1 | Ever since pregnancy started I have never consulted my GP except on phone calls which was escalated by 999 emergency out of hour midwife.
As my panic attack got worse for not getting enough support as it’s my first pregnancy and GP finds it convenient to leave a text msg that get in touch 8 am in the morning.
I can assure from 8 am to 6 pm the phone lines goes into a voice machine (this call queue in full) and disconnects. How on Earth they expect patients to inform any change or worsening of condition if they don’t want to get on calls.
And everytime you wish to contact one must fill econsult long list of same repetitive questions which I filled a million times and yet at the time of booking my 16 weeks appointment - I received a msg from the college practice - reads as
"Thank you for your recent eConsult request.
Please confirm when you are 16 weeks and we will arrange an appointment for you.”
All this time I thought my GP should have my details.
If at the time of pregnancy GP fails so badly I wonder if there’s any complication or someone with more serious health problems who do they turn to?
I also question their merge with Albion place- longer list of patients and zero quality. | October 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Was a great practice | 1 | I have been a member of this practice for 20 years + and it seemed the Doctors have vanished in the last three years leaving the nurses in charge. You can see a nurse almost as usual but a Doctor you must phone at 8 o'clock to make an appointment but they are always full . This as gone on too long most people are back to normal and it's about time the Doctors did the same. I give the nurses 10 out of 10 and the Doctors 0 out of O Yours Sincerely Spud. | September 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Useless | 1 | Messed up my prescription again. Took a year to get it on batch. Worked ok though never knew how long the batch would be and sometimes each item was different! This time they've decided though cannot explain no longer on batch. That means facing the daunting monthly task of trying to use their online system that is often turned off or hand deliver request. Unnecessary problem for me and them. They've just taken on 11000 more patients from a defunct practice so that not going to help as they cannot cope now. | September 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | More problems | 1 | Once again couldn't get through on the telephone and call back full.Engage consult more off than on. College Road cannot cope now but has just taken over Albion Place - a surgery the CQC criticized. So another 11000 patients on their list is not going to help. Their focus will be on the acquisition and problems inherited. This will means focus will be drawn away their own issues. The CQC looked at College Road earlier this year - it was not a full inspection - and somehow still awarded a good rating despite their own evidence tables showing a poor and very poor comparison to national figures. Complaints are ignored by the CQC. | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | How is this practice still going? | 1 | In the very unlikely even that you can get to speak to a doctor, they aren't that bad.
I've called every morning for the last week trying to get an appointment. It's not unusual to be on hold for more than an hour and then be told that there's no appointments, try again tomorrow. I've done that 3 days in a row now. Finally got told this morning that I would get a call back this morning. Still not heard anything after 3pm so I call to follow up and get an automated message that the surgery is closed for training?!?!
This place is like the medical equivalent of the hunger games. People are suffering and being left with no other option that to go to hospital. This is not how doctors surgeries are supposed to work!!! | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Excellent & timely interaction | 5 | Visited surgery at 8 am to arrange á telephone call from a Dr. Call received that morning. Problem discussed. Face to face visit arranged för the next day. When I saw the Dr he efficiently & sympathetically understood the problem.
I was sent straight to A & E where they were expecting me. I had a pacemaker fitted the next day and was discharged the day after.
College Road practice & Maidstone Hospital both superb. | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Doing ok | 5 | People are so quick to complain, but, I have always had a good service, diabetic nurses are very thorough and like the GPs very efficient. Many thanks for taking good care of me...even if it takes a while... | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Impossible to contact the surgery by phone or online!! | 1 | Despite trying to ring and getting a message telling me the line of waiting callers was full and not accepting anymore calls after which I was cut off - I then tried the engage consult service from the website again discovering that none of the links to report my problem via email or electronically was possible. This has happened on numerous occasions and the College Practice is no longer fit for purpose. | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Balancing out the moaners! | 4 | Having just moved to Maidstone from London and being very anxious about changing GPs, my two experiences so far (routine smear with a nurse and ongoing medication review with a GP) have been brilliant. Easy communication through Engage Consult, reasonable waiting time (for current times) and empathetic professional service. Thank you! | August 2022 |
G82099 | the-college-practice | https://www.nhs.uk/services/gp-surgery/the-college-practice/G82099/ratings-and-reviews?currentpage=6 | Good service | 4 | Have used the surgery for different family members 3 times in the last year and have been pleased with the service. Engage and consult we’ve used twice and got called back in a timely fashion. Needed an emergency appointment and whilst had to hold for over30 minutes we did get a same day appointment . The doctor we spoke to was helpful and efficient.
Overall would have to say we are happy with the service provided | June 2022 |
G82666 | birchington-medical-centre | https://www.nhs.uk/services/gp-surgery/birchington-medical-centre/G82666/ratings-and-reviews?currentpage=6 | My experience | 5 | The service I received was excellent being nervous of beedles Icwas put at my ease and the procedure was carried out perfect - thank you Rachel | January 2024 |
G82666 | birchington-medical-centre | https://www.nhs.uk/services/gp-surgery/birchington-medical-centre/G82666/ratings-and-reviews?currentpage=6 | My experience | 4 | Receptionist very approachable and friendly. Dr made time for me and made me feel at ease, really listening to me. | January 2024 |
G82666 | birchington-medical-centre | https://www.nhs.uk/services/gp-surgery/birchington-medical-centre/G82666/ratings-and-reviews?currentpage=6 | My experience | 5 | Reception staff were friendly and understanding.
Doctor was very thorough and actually examined me. Explained everything clearly and referred me to a specialist. All was calm and I did not feel rushed out. | December 2023 |
G82666 | birchington-medical-centre | https://www.nhs.uk/services/gp-surgery/birchington-medical-centre/G82666/ratings-and-reviews?currentpage=6 | Good service received | 4 | Had a telephone conversation with a GP to discuss results of some tests. Tests revealed no abnormalities but GP offered a face to face to discuss further possibilities which I found very reassuring. I know some people may have had a different experience but I feel cared for. Thank you. | December 2023 |
G82219 | st-peter's-surgery | https://www.nhs.uk/services/gp-surgery/st-peter's-surgery/G82219/ratings-and-reviews?currentpage=6 | Blood test | 4 | I had a routine blood test. I am always very nervous but the practice nurse was very reassuring and competent. She put me at my ease and did the procedure without pain or bruising.
The permanent doctor at the practice picked up an abnormality immediately and requested a repeat blood test.
The receptionist went out of her way to fit me in for the second blood test. This was carried out by the same phlebotomist with the same faultless experience.
I have been lucky enough to have good health so my experience of the surgery is limited but, based on my experiences over the last two weeks, I am really pleased and grateful for their prompt and caring responses. | March 2023 |
G82219 | st-peter's-surgery | https://www.nhs.uk/services/gp-surgery/st-peter's-surgery/G82219/ratings-and-reviews?currentpage=6 | Abysmal Service | 2 | Although the medical staff are competent the 'Gate Keepers' are absolutely without any communication skills or willing to listen, obstructive, and dictatorial, and accuse the patient of lying and are undermining.The website states appointments can be made in advance or emergencies on the day at 8am. Rubbish, when you get through at 8 they then put you on hold for 10 minutes, and then ask lots of intrusive questions including wether a covid test has been taken, when they informed yes, they disbelieve the patient and say do it again. Even after receiving a msg from the surgery to book an appointment for antibiotics due to the severity of the illness, they refuse to give an appointment and tell you to ring back the next day at 8am. Is the directive coming from the doctors running the surgery to have rude and incompetent staff as first point of call for the surgery or are they unaware of the way they treat people. This I find hard to believe. Being accused to working the system by taking online consultations because it is impossible to see or speak to the actual medical professionals is disgusting. Then being told to have a phone consultation when at work on a 10 hour shift, whilst feeling like as though you cannot fo on anymore also does not work. Real people in the real world cannot just drop everything at a drop of the hat just to appease the staff. Heavan forbid that a complaint is made, and to then receive a message from the Practice Manager to remove the negative comments. So this looks as though we will have to spend another afternoon at A&E to see the GP at the hospital. It was better during Covid when the surgery actually appeared to care for it's patients. Or was this just an act. | February 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Great service | 5 | I was very pleased with the approach and overall my appointment went really well. Communication was good and I got so much help . | January 2024 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Wonderful nurse! | 5 | A wonderful nurse took care of me today. She was so caring and very professional. She really calmed my nerves when I was feeling a bit nervous and I felt so much better once I had seen her. | January 2024 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Used to be great | 5 | I had to have a smear test done today, and I can’t fault the nurse that did the procedure, she treated me how she would have liked to be treated and she talked me through everything that she was doing.
It’s a shame that the practice has gone severely down hill I just can’t get an appointment to see my own doctor, I’m lucky that I don’t go to the doctors that often. | November 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Great asthma Nurse | 5 | Asthmas nurse was fantastic, reassuring me my dosage and usage are right and felt very confident and happy walking away. Lovely lady | November 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Saddened and disappointed | 2 | I’m mystified about this surgery when you do get appointments every thing seems to work well for me
But my previous comment on this system on 05/09 got a response on 7/11 asking me to contact an unnamed person which I attempted to whilst in the surgery and the receptionist said someone would be in touch
Not yet 29/11
Other members of my close family have had very little luck getting what could be maybe serious problems sorted out ie the local hospital refer them back so they (the doctor)only to be told by said doctor she couldn’t refer to any other hospital than our local hospital They have now had to go private at considerable cost
It’s a very sad state of affairs when young people can’t get help unless family pays
This probably a complete waste of my time as I get the impression polite comment doesn’t actually achieve anything
Small wonder some resort to insults
Happy Days | November 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Great nurse | 5 | I went to see my nurse at the surgery today to get my INR check and once again the nurse was professional and very understanding in her approach to my problems, my INR has always been a problem to keep to a even level but my nurse now has an understanding with my issues and with a few minor adjustments she always seems to get it back on track,I also mentioned a few other worries that I have with my health and again my nurse went above and beyond to answer my questions and put me at ease ( I wish I could name the nurse but am not allowed due to NHS policy) I personally think that when dealing with a patient with a few issues it is so reassuring when your nurse understands and listen’s, which mine does and I could not be happier with the treatment that I receive on every visit.
Keep up the good work and thank you. | September 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Disappointed | 3 | We as family have been with this surgery for over fifty years and sadly recent experiences haven’t been great
I’d booked an appointment early August and to my surprise got one for the next working day.From that several tests were needed When the test results arrived I tried to book a consultation (phone would be acceptable) and was told the earliest would be 1 day short of a calendar month away.
My concern is that I had genuine reasons for my initial appointment and my problem is still persists
Clearly it’s not life threatening but am I wrong to expect something slightly better
I read all comments online from the surgery but no mention of when things might improve | September 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Fantastic advice | 5 | Had a full and Frank conversation with the nurse yesterday about my options for a couple of issues I’m having. First class advice, as always, from someone who you know genuinely cares about her patients. Thank you! | August 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Deadfull | 1 | Total non caring attitude . No consideration if working and actually want to book , told call from 8 am next day fine if not working but can't afford to wait on there convenience and lose wages reception staff rude and unhelpfully. | August 2023 |
G82048 | horsman's-place-surgery | https://www.nhs.uk/services/gp-surgery/horsman's-place-surgery/G82048/ratings-and-reviews?currentpage=6 | Condition Review | 5 | Was very friendly and listened to my comments. She was able to provide a lot of advice on various aspects. Probably the best review that I have had over the last 13 years or so. | August 2023 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Abysmal | 1 | I dreaded having to telephone for an advance appointment. Having been told that instead of being able to arrange one during the day when the 8.00 am scrum has ended, this is not possible. One must join the mob at 8 or do without. This,although it is a doctor wanting to contact me, and not me being a patient annoyingly requesting an appointment. I am now attempting econsult to thwart another dehumanising phone conversation with reception. | September 2023 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Access is impossible | 1 | Absolutely shocking. I have tried calling the surgery everyday this week to try and arrange appointments each time I have called at various times of the day, I have been hanging on waiting for my call to be answered at least 40 minutes each time. Finally arranged a couple of appointments for my son and husband. Following my son's appointment and having blood test and chest x-ray he received text asking to arrange follow up appointment, as he works full-time he asked me to sort this for him. So when I finished work I again attempted to call the Surgery after 50 minutes waiting for someone to pick up the phone I gave up. I really do not have the time to waste trying to arrange an appointment that has been requested by the GP to book are you going to pay my phone bill, as I still need to arrange his follow up appointment. Absolutely appalling service. Sort it out | August 2023 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Impossible to get an appointment even if you have cancer | 1 | Husband has terminal cancer, received text to make an appointment. He also has a serious issue he needs to talk to GP about. He was told that there were no appointments so would have to call at 8am next day. Did this and at 52 seconds past 8am all appointments gone and he is instructed to call the next day. No one to talk to just an automated message. Also the email address for prescriptions link on website is faulty. It does not pick up the whole address when you send the email from your mailbox | April 2023 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Terrible practice | 2 | Terrible experience over the past couple of years. Can't ever get an appointment. Medication is never right. Waiting for a scan for 3 weeks and the referral hasn't even been sent. Phoned daily promised it will be done, 3 weeks later after daily calls and emails and still no joy. Absolutely terrible. | February 2023 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | What’s going on? | 4 | Had been trying to get a routine appointment for a few weeks to discuss an ongoing issue but unable to get through I finally managed to get onto the appointments line at 12pm for an afternoon booking I sat through the waffle about Covid and the duties of the Receptionist and then the message told me I was 22 in the queue swiftly followed by another message that all appointments were now gone so call back the next day !!! It was now only 2 minutes past 12 so how is that possible?? Undeterred and because I wanted a routine appointment not an in the day one I rang again selected option 2 for the Receptionist and joined the queue at number 14. I quickly moved up to number 1 (5mins) but then 40 minutes later was still holding on. Eventually the phone was answered and after a few hellos I was disconnected. This system is not working for the patients and needs a serious overhaul I understand the pressures that practices are under but it is infuriating to be treated in this way This newly merged Practice promised a lot but seems to have changed nothing. In desperation I got in the car drove to the Practice and booked an appointment at the desk But why should I have to do this I shouldn’t have had to go into the building when the whole ethos is still on limited face to face access and what about the patients who can’t get there what do they do. Maybe the practice should have a freephone line because I dread to think how much that call cost me Come on Wellcome Practice Sort this out. You have a lovely staff group there and I have been a patient for 10 years but this is the very thing that gets a practice a bad reputation | July 2022 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | They has restored my faith in GP surgeries | 5 | Had an awful experience with my previous GP practice (which had high recommendations online), to the point were I felt my ‘infertility’ was my fault and I very much felt judged. Found out that the tests they were meant to have done were not the correct ones.
Joined Orchard a few months ago despite the negative online reviews and finally picked up the phone to them. It was the best call I have made. They were excellent, from that initial call, to GP consultation, to getting the right blood test done in the same day!
The GP outlined the onward plans and the nurse couldn’t more supportive.
People only write their negative experiences, give them a call make up your own mind. I am honestly so happy with the service I have received so far.
Thank You Wellcome Surgery :) | June 2022 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Terrible practice | 2 | Every morning for 7 days I had called to get an appointment for my newborn baby, every single day told no appointments available.
Was told I wouldn't be seen for a post natal check at 6 weeks even though I had concerns regarding my recovery, was then called by a "gp" who was not Interested in the slightest about anything I had concerns for and was only Interested in putting me on contraception.
Told can't book newborns jabs in advance at all too. Filled out 2 e-consult forms and it took over a week for a response.
Half of the time when calling at 8am exactly the call got cut off 10 minutes after waiting in a queue.
Honestly, I've never experienced such awful service. | May 2022 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Simply awful | 1 | I am speechless with the terrible service provided at this surgery. I have tried twice, on two separate occasions to get an appointment for my unwell 1 year old daughter and failed both times. One time I was promised a call back, before a certain time, which never materialised and when I tried to contact the surgery no one answers the phone - I would like to know what the receptionists do there all day, as it certainly isn't answering calls to their patients. I am honestly appalled and this surgery should be ashamed of the service they provide. | May 2022 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Feel like I don't have a GP any more | 1 | It is practically impossible to get any type of appointment at this surgery. If you are fortunate enough to have time on your hands at either 8am or Noon you may be lucky in getting one of the few on the day telephone appointments available. Unfortunately, if you are working and unable to call at those times you are out of luck. Their website says they have some routine telephone appointments that you can book in advance. According to the receptionist these are very very few and are usually booked by the doctors themselves.
If you do manage to get a telephone appointment the doctor will only call you once! So you need to be available all afternoon or all morning to take the call. Miss that call and you are out of luck again. What happens if you are a teacher or a bus driver for example and can't take the call. People can be at work and still need the advice of a doctor! Basically they have set up a system that is good for how the practice wants to operate but not for the patient. It is not a system that allows for people who work at all! If you try e-consult you may get a call at some point but ignore the timescales it gives for the call as it may be days later and if you miss it you are out of luck again!
There is nothing they can say in response to this review. This is not a complaint it is a comment on the entire way they have decided to operate their appointment system. There can be no excuse. | February 2022 |
G82056 | the-orchard-practice | https://www.nhs.uk/services/gp-surgery/the-orchard-practice/G82056/ratings-and-reviews?currentpage=6 | Orchard practice | 1 | I have been registered here for almost 10 years and I have never had a good experience, unfortunately. I work very long hours, whenever I try to book an appointment I am unable to do so, I am being told to ring on the day, I am sorry madam but I cannot take a day off work on the off chance that I may get an appointment. Whenever I ask if I can book in advance it is a flat no, with no explanation, so my question is, who is booking these appointments?! Do you have more patients than you can handle? Because if that's the case I will be looking for another GP where I can hopefully book an appointment. | January 2022 |
G82002 | st-james'-surgery | https://www.nhs.uk/services/gp-surgery/st-james'-surgery/G82002/ratings-and-reviews?currentpage=6 | Good Reception people and great all round | 5 | Good people to deal with. Touch wood I cannot recall any problems. There seems to be a nice approach from the reception team even if your question might be a little tricky. | July 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | speedy service | 4 | On getting through to the receptionist, she made an appointment for me the same afternoon to see my own named doctor. That doctor went over and above the requirements to refer me quickly online. I was pleased to meet her and see her efficient and caring nature and how much she enjoyed her job in spite of the obvious difficulties these days. The teams need everybody's support in these difficult times that are not caused by themselves. | December 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | So helpful and efficient | 5 | I always receive a phone call on the same day when I use the eConsult as I did on this occasion. The GP referred me straightaway for the treatment I required and I was then contacted by the surgery the next day as they had a cancellation. All the staff I encountered were excellent and I really feel they should be commended. | December 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Help for my Mother | 4 | My mum has been a patient at Newton Road for many years and she has had amazing care. Sadly, in the the last few years my sisters and I have found that there is no joined up thinking or holistic approach to the care my mum receives. She is 87 and suffers from chronic pain from arthritis, as well as other ailments that she receives medication for. She manages the pain with patches and this was fine until they decided to change the patch. This is because they are worried about her liver and kidneys. They have now changed her blood pressure pills too. She now doesn't sleep and as she says, Im 87, I just want to be out of pain. From being a very gregarious independent lady, it seems she has lost the will and can't be bothered with anything. This is ridiculous. Why can they not leave things when they are working, or if they are worried look at the patient as a whole and how the changes will affect her. She has complete capacity, but they are not listening to her. I have now stepped in to try and advocate for her, but it is obviously very difficult to get an appointment and you cannot talk to anyone. There isn't even an email that you can contact the surgery with to express your concerns. Hence me writing on this.
I would very much like to talk to someone that could possibly help me get to the bottom of this.
My fear is that my mother will be so tired she will fall and end up in hospital. My mother would in all likelihood not come out and this would cost the NHS a lot more in the long run! | November 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Seamless, professional and caring coil change | 5 | I had my coil changed on 3rd October 2023. This was my first coil change so I was a little nervous going in to the appointment.the Dr and chaperone really put my mind at ease, explained the procedure fully and again at each step. All I can say is, wow and thank you! You reassured me, made sure I was comfortable throughout and I have to add, I didn't experience pains anywhere near what I had imagined. The only feeling I had was a very mild discomfort woth the old coil being taken away, but that was very minimal.
The Dr did also find a cyst on my cervix at the time of the coil exchange, and has done a referral for swabs to be taken but assured me it doesn't look like it is anything nasty, but she wanted to be safe and have it checked.
Thank you all staff at Newton Place!! You're truly amazing | October 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Thankyou | 5 | I just wanted to write to express my thanks and gratitude to all the staff, nurses and doctors who have cared for me over the last few months. Off all the professionals involved in my care, as a team you're by far the most reliable and you have offered me the most care and support when I need it. Thankyou for your caring, empathic approach and most importantly a reassurance that despite how busy you all are you continue to be responsive and pro active to my needs. Kindest regards Gemma | April 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Best Practice | 5 | All the consultations I’ve had at this practice have been excellent. But the last two have been exceptional. The last GP I saw has a brilliant future ahead. Unbelievably thorough in questioning and examining me. It’s so reassuring to have such a great team looking after their patients in an exemplary manner.
Sincere and grateful thanks. | March 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Great service in difficult circumstances | 5 | A very busy practice and yet fantastic service. Reception staff were calm and very helpful. The GP went university and beyond with her advice. Amazing experience all round. | February 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Fantastic service | 5 | I have had the most fantastic service from Newton Place in the last 2 weeks. 3 face to face appointments in 3 days, professional, kind and knowledgeable staff and rapid onward referrals made.
At least 6 different staff at the Practice have been involved and all have been excellent.
Thank you | January 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Had great experiences everytime | 5 | I've moved around a lot and been to many GPs and honestly have had nothing but great experiences here. I have always managed to get appointments when needed. Been seen quickly. Had very friendly Drs and nurses who listen to my concerns. Having the option to do E-consult too has made a huge difference. I often struggle to say what I need to over the phone but having that platform to explain my concerns and feel listened to (which I know the doctors read too) has been a game changer and really helped me articulate my issues, and also allows the right course of action without wasting appointments if they can be solved in another way. I also think the clinics they run are great and very useful. Thanks to the staff for all their hard work! You are appreciated by your community! | January 2023 |
G82039 | newton-road-surgery | https://www.nhs.uk/services/gp-surgery/newton-road-surgery/G82039/ratings-and-reviews?currentpage=6 | Difficult to access | 1 | I tried to use the econsult before 1200, as it closes after 1200. This is the way the surgery recommends accessing its services.
It was already closed even before 1200. | January 2023 |
G82808 | oakfield-health-centre,-practice-2 | https://www.nhs.uk/services/gp-surgery/oakfield-health-centre,-practice-2/G82808/ratings-and-reviews?currentpage=6 | Bad repeat prescription service | 2 | I ordered one medicine after a long time as I stopped using regularly,
When I ordered again it was rejected without any reason given.
Still not ready to approve the medicine.pre dating as issued until February 2024.
One week on still struggling to get the medication approved. | December 2023 |
G82808 | oakfield-health-centre,-practice-2 | https://www.nhs.uk/services/gp-surgery/oakfield-health-centre,-practice-2/G82808/ratings-and-reviews?currentpage=6 | Good practice | 4 | Great in consultation with medical staff but only problems in getting medications updated when required otherwise they are excellent | November 2023 |
G82808 | oakfield-health-centre,-practice-2 | https://www.nhs.uk/services/gp-surgery/oakfield-health-centre,-practice-2/G82808/ratings-and-reviews?currentpage=6 | Going downhill | 3 | Oakfield practise windsor road is going downhill staff are rude with a chip on there shoulder and think they are doing you a favour by getting you an appointment or call back .
The telephone system is not very good if it tells you to hangup and they will ring you back do not do it stay on the line .
Over 3 days now trying to get an appointment on the phone as soon as they open at 8am and still no luck.
The staff they employ havent a clue whats going on and seem to think they are doing people favours rather than getting on with there job. | December 2022 |
G82808 | oakfield-health-centre,-practice-2 | https://www.nhs.uk/services/gp-surgery/oakfield-health-centre,-practice-2/G82808/ratings-and-reviews?currentpage=6 | Great Practice | 5 | Receptionist are all polite & try to accommodate a time that suits you . I saw a very helpful doctor who took time to ask me how things were going & listened to everything I said . The surgery is always clean & welcoming . These doctors have been offering face to face appointments since January I don't think many other have . I have no hesitation in recommending this surgery . | October 2022 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Superb GP | 4 | I had to wait 6 weeks to see the correctly trained and knowledgeable GP, but the care I received in the appointment was fantastic | July 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Good Practice | 4 | Manage to arrange an appointment quickly and effectively. Good and effective communication and very pleased with the excellent telephone conversation transpired. Well pleased with the out patient care services. Thank you. | July 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Brilliant nurse | 5 | The nurse I saw today made me feel welcomed and comfortable. Spoke to me throughout my whole treatment. Made what could've been an uncomfortable appointment one where I left laughing and smiling.
The surgery itself was clean and comfortable. | July 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | neck pain | 5 | Glad I finally saw a doctor today face to face .The doctor was so kind I may get answers to why I am struggling with this pain. | June 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Brilliant service | 5 | I phoned in the morning got an appointment in the same afternoon. The doctor was fantastic and is doing every check possible to find out why I’m in so much pain, not just guessing | June 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Helpful GP | 3 | Surprised to get a phone call from GP regarding blood test, but pleasantly surprised as it meant someone actually now reads results . GP explained result and treatment. So thank you. | May 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Diabolical. | 1 | I was in desperate need of an emergency appointment today and was told there were none available. Rung up as soon as GP opened and was told no emergency GP appointments for several days. Asked about my options and was told to call 111 or go to A&E! Was also then told if I need a prescription to go to the pharmacy where they can now prescribe medication and when I queried this they said yes?! I called the pharmacy and they said they cannot prescribe prescriptions. The receptionists at this practice have a clear lack or knowledge and are telling patients wrong information and this is just awful! Do not register with this practice if you need to see a GP as you will not get an appointment. It’s like not having a GP. Outcome? I had to pay for a private appointment so register at your own risk. Also, if you have prescriptions with this practice Boots can no longer chase these so for you- you need to do yourself so you have been warned. It’s also run by locums now, so forget consistency in care. It’s the worst practice in rainham. | May 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Good practice | 5 | Excellent service on reception caring nursing staff. Who listen to you and do not make you feel rushed. | May 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Vast Improvement | 5 | I attended one of the surgeries on Tuesday to get an urgent appointment as I am hearing impaired and cannot use telephone. I was helped cheerfully by the receptionist who managed to fit me in later that day for an appointment with the doctor of my choice.. The physician gave me a thorough examination and a referral. I was even given a blood test the following day by a competent nurse without a mark.
All in all I was pleasantly surprised by the service and improvement at this surgery. | May 2023 |
G82744 | maritime-health-partnership | https://www.nhs.uk/services/gp-surgery/maritime-health-partnership/G82744/ratings-and-reviews?currentpage=6 | Ops good review no names this time! | 5 | The care of the GP was absolutely outstanding, he was honestly amazing with my baby boy, he literally made my day with how much care he had for both of us!!
He explained everything to me and addressed me by my name which was nice for us as he was talking to me, he really did make us feel comfortable and assured me of my sons health putting me so much at ease, also The receptionist too was lovely and very helpful and kind and even though my sons name is a bit different and people do find it hard to either spell or pronounce we got there in the end and she was really lovely so thank you so much and even writing this makes me cry with happiness as I’ve never experienced so much kindness to us in a surgery before!! Also I’ll throw in the nurse who done my boys have too, she is so lovely when she did them, she was easy to talk to, understanding and very helpful! Definitely be proud of your staff as they was amazing! | May 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Good practice | 4 | It would be better if the appointment times were kept to,letting people in before you, it just bungs the system up and causes arguments. | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Very caring practice | 5 | Has my flu jab today. An amazing experience. All Staff were very friendly and helpful when and where required. It was very well organized too. The Practice have every right to feel proud of how they excelled in all matters. 10/10 | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Friendly practice | 4 | Well organised, very short waiting time,was pleased to be weighed and have blood pressure checked.flu jab was very quick and painless | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Good practice | 4 | A satisfactory visit for flu jab. Queue moved swiftly and efficiently . Polite staff and jab given swiftly after checking my details. | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Very well organised flu jab clinic | 5 | Attended for a Flu jab clinic, was in and out very fast and it was all very well organised. A few quick questions and jab was done | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Excellent go practice | 5 | Has a lovely nurse today who was kind and friendly and made me feel at ease while I had my flu jab and also went above and beyond to do all her checks to make sure I had no allergies xxx | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Flu Jab | 5 | A really slick operation at the practice for my flu jab. In and out within 5 minutes and all the team were very friendly. Never felt the needle go in my arm. | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Called in for annual flu jab | 2 | My experience was fine. I got the injection at the time I had booked and the person who administered the injection was pleasant and competent. I've no idea who he was and I didn't recognise any of the staff I saw there. I've been registered with the practice since 1997, but I have no idea what the name of my GP is. | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Well organised | 4 | My husband and I attended for our flu vaccinations. There were several staff assisting with the smooth running of the large numbers of patients attending for vaccinations. The staff were helpful, friendly and courteous. A very efficient service
Car parking was challenging as many cars were arriving to park in limited spaces | September 2023 |
G82233 | st.-werburgh-med.practice | https://www.nhs.uk/services/gp-surgery/st.-werburgh-med.practice/G82233/ratings-and-reviews?currentpage=6 | Flu Clinic | 4 | I was invited via the my gp app for my flu jab and the service was brilliant. Staff were lovely and helpful, welcomed you in and pointed you in the right direction without any problems. A few elderly patients were struggling but the staff were right there to direct and help them. The nurse who vaccinated me was lovely, kind and friendly, and so gentle I didn’t feel a thing. Thankyou! | September 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Good practice | 4 | Warm welcome at reception
Advance nurse took time to understand the problem and review my condition well | July 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Good diagnostic work | 3 | Received a good thorough diagnosis and proposal for going forward. Surgery was of a tired appearance; not inspiring any confidence | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Positive experience | 5 | Very please with my visit. Dr was Extremely Helpful and dealt with all my issues
I would recommend the GP . | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Same day appointment | 4 | I had a face to face appointment with a very pleasant and helpful Doctor , he listened and advised appropriate further tests , Thankyou. | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Good Practice | 4 | Unable to get an appointment for treatment/antibiotics for a UTI I was able to access one at Rochester Healthy Living Centre the same evening thanks to the receptionist
I also needed advice on pain relief for a chronic shoulder pain which was given over the phone then followed up three weeks later ( today) regarding the medication prescribed.
The advice I was given was positive reassuring and sympathetic. I have every confidence in Maidstone Road Surgery despite the challenges faced by GP practices in these difficult times. | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Good GP practice | 4 | I rang in the morning and asked to see a Doctor and was given a face to face appointment. She was very thorough in diagnosing my problems and actioned further investigations. Very pleased with the service provided, very friendly and listened. | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Great Practice | 4 | Changed surgeries recently because the last one was so awful with rude and unhelpful staff. This one is so much better with friendly and helpful reception staff and a lovely practice nurse | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Dreadful care and attitude | 1 | Virtually impossible to get an appointment. Rude,uncaring , dismissive staff. Practice manager is condescending, patronising and lacks any empathy. My family have the misfortune to all be registered there. One has mental health issues and was told by the doctor to "get a grip" very helpful indeed!
They do not open on Saturdays so good luck if you're in work.
To get an appointment you have to ring at 8am, again if you work good luck with that. By 8am and one second you're about number 30 in line so by the time you get an answer, there are no appointments left. Face to face appointments are nigh on impossible to get, mostly it's over the phone and it's as and when they get round to it so the second your not by the phone and it rings, you've missed your chance.
If I were to describe this practice in one one it would be "omnishambles | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Much improved | 4 | I called this morning and was offered a face-to-face appointment in the early morning. The doctor saw me on time and was very thorough in her examination of my injury. This resulted in 3 referrals to various clinics and the necessary paperwork was made available promptly.
The improvement in access to medical care at the surgery under the current regime is remarkable. The reception staff continue (as they always have been) to be helpful and friendly. | June 2023 |
G82139 | maidstone-rd-chatham-surgery | https://www.nhs.uk/services/gp-surgery/maidstone-rd-chatham-surgery/G82139/ratings-and-reviews?currentpage=6 | Doctor listened to me | 4 | The doctor listened to me. Examined me. Careful with my problem, have me clear instructions and that I needed an X ray, then what happens after. | June 2023 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | No appointments possible | 1 | In regards to the above practice, we have been members since February and we have found the two occasions where we needed a GP to be completely unreachable.
Case 1 - I had a rash that I wanted to get checked out (for potential cancer screening as I have in the family) - The GP did not have any appointments for weeks. Weeks!
Case 2 - I sprained my ankle and called the GP and was told no appointments for weeks and to try my luck with the A&E. For me this is a waste of A&E and I truly don't understand why we even have a GP.
The question is.... what is the purpose of a GP if we can't call them for anything?
We ended up having to purchase private insurance because we have 0 confidence that we will have any form of coverage or ever be able to see a GP at this practice no matter what the urgency or issue.. | May 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Great service | 5 | I am really impressed with the quality of the service and support I have received from this surgery, the doctor I spoke with was extremely helpful, supportive and patient, the receptionist was very helpful and supportive, quick response and treatment, very impressed | May 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Supportive Staff - Thankyou. | 5 | All telephone consultations: The practice pharmacist was supportive and following two calls arranged for a medication review which occurred yesterday and the doctor was very supportive and understanding. | May 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Very good practice | 5 | I was made to feel at ease all my questions were answered and my problem will be sorted with things that the doctor is putting in place | May 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Best receptionist by far | 4 | I come into to the surgery today to be met with a very sparkly receptionist, I must say it makes a difference seeing someone that looks happy to help you even if I was
Coming in to moan about my prescription, I was reassured it would be done before Wednesday and low and behold I had a call from the receptionist to say it was with my pharmacy. The lady remained very happy to help me and I’m really impressed to be quiet honest as I’ve always been met with abrupt receptionist in the past. | May 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Helpful and friendly staff | 3 | I came for an over 60 health check and was dealt with by efficient and friendly staff, from the receptionist to the nurse who carried out the check. Excellent service. | April 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Excellent support from GP and nursing staff | 5 | Had a worsening chest infection which was recognised and treated immediately by GP when I attended today for blood test and ECG. Nursing staff involved were also excellent and most helpful. Felt very re-assured by the professional care and interest in my welfare shown by all staff. GP and nursing staff were a welcome breath of fresh air bearing in mind my condition. | April 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Good experience | 5 | Had my first official appointment at my new surgery. My experience was good. The staff were all very friendly and have time for you which I didn't witness in my previous surgery. I would definitely recommend this practice. | April 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Caring staff | 5 | While it's extremely difficult to get an appointment for a new health problem eg infection, feeling very poorly or unwell. I find that follow up checks for existing ailments is excellent. Contacted by surgery to book up reviews etc. Any member of staff I have ever met there, are always extremely professional, helpful and friendly. The receptionist etc are always so nice and do whatever they are able to help and advise you. | April 2022 |
G82095 | thorndike-partnership | https://www.nhs.uk/services/gp-surgery/thorndike-partnership/G82095/ratings-and-reviews?currentpage=6 | Excellent Support from Reception | 4 | Excellent support and help from a member of the Reception staff when I rang to check whether the surgery had received a prescription request for me from Medway Community Health. The Receptionist chased down the e-mail, passed it to a GP for authorising and ensured it then went to Bod Pharma. And rang me back to update me. Couldn't have asked for better support. | March 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | Much improved since last time | 4 | I have been a patient at St John's Hill since it split with the Otford surgery, which is a long time ! Over the last few years it hasn't been easy to get an appointment and out of frustration, I have previously ended up paying for a digital GP appointment.
I called the surgery at 8.20 this morning to make an appointment. I was number 6 in the queue and got answered after 11 minutes of holding. The receptionist was friendly, professional and helpful. I got an appointment for the same day. Arriving at the surgery the greeting at reception was warm and friendly. They were busy answering phones and dealing with walkin patients.
I saw the doctor within a few minutes of arriving. She gave me time to explain what I was there for and I didnt feel rushed. All done and dusted in a short time, with my prescription on its way to the chemist. Which I duly picked up within 30 minutes.
I would like to say thank you for the great service, you get 5 stars from me :) | August 2023 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | It is so stressful to obtain an appointment | 1 | My elderly father is a carer for my mother who has dementia and is very frail. They are both patients at this surgery. When my father tried to telephone to make an appointment he was told to call back as there is only one doctor now- this has happened twice. Upon the third time of ringing he was told he would need to visit the surgery in person simply to organise the appointment. My parents are almost ninety years old, my mother can barely walk and yet they are expected to travel into town by 8am simply to arrange an appointment? They don't have a car, there are no buses at that time so would have to pay for a taxi it is madness. Like many dementia patients, my mum can barely get ready for 11am these days. I told my dad that he will need to be more assertive with the receptionist and, eventually we got something arranged over the phone. Today he managed to make an appointment when ringing but that has now been changed to a time which is not possible for them. I do understand that the reception staff are trying their best but some common sense and compassion needs to be applied. | February 2023 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | Very satisfied | 4 | My appointment was with ENT after referral.
A lovely gentleman sorted out my problem.
Plus I did not wait long and went in about 15 minutes before my time slot.
Thankyou | December 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | Thanks | 4 | Thanks for organising for my son to have his flu vaccination. The process was really easy, we were called back after our initial enquiry and booked into an afternoon appointment. We were met by a helpful and kind nurse who gave him his nasal flu vaccine. I know it’s hard going in the NHS at the moment so i am very grateful for all your help and hard work. | November 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | Excellant flu roll out 2022 | 3 | Really organised seasonal flu roll out, well done St John's Staff. From the text reminder to the organised roll out of the flu vaccine it was excallant. | October 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | Worst practice | 1 | Took more than two days of trials to book an appointment. First time, waited in the line for more than an hour to get a response that no appointments and call back next day. When called next day, they suggested going to A&E as they are closed in the afternoon. Finally on third time, managed to get an appointment but only a telephone appointment without any specific time mentioned. We had to stay close to the phone the entire day finally to receive the call at the end of day.
Now other GP’s are not willing to register since we are already registered locally. | May 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | lovely staff completely 0verloaded | 2 | according to media this is a national tale. the staff are great, friendly etc and the doctors are wonderful. it is however almost impossible to get access to the doctors, staff are completely overworked - how they stay calm is a credit to them. i am leaving this review to support the surgery in any request for additional doctors/ staff etc. we are told to consult our GP yet when i did they had no appointments and referred me to 111 which led to an emergency ambulance being called and many hours in A&E where I saw so many medical staff and had lots of tests. A&E were good but dealing with that first call could have saved many resources. | February 2022 |
G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | I will join another Surgery after 38 years of poor service | 1 | Been registered with this outfit for 38 years and in that time very rarely needed to make appointment. When needing an appointment as we all know hard to get. Recently needed a 6 month blood check (as directed by hospital) told to make a doctors appointment. 8 years ago sent a letter asking me to make an appointment to visit the surgery, only to be told upon arrival that the surgery did not know me - as I have stated been with this outfit 38 years. In sort when you really do need to see someone the answer is go to A&E so whats point of it all? | February 2022 |
Subsets and Splits