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K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | It's impossible to get an appointment | 1 | I have been trying to contact the surgery to book an appointment for 2 weeks. If I call between 8am-10am the phone line is busy it doesn't even let me in the queue. When finally getting through later on the day, you are told to call back the next morning as there are no appointments available. I live in constant pain for weeks and can't get any help.
They keep merging with other surgeries, how about doubling the number of receptionists and doctors, not just the number of patients? | December 2022 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | The worst practice ever | 1 | If I could give zero stars I would. The lady who answered the call doesn't even know how to spell my name. I've been trying to make an appointment face to face for 3 days. but every time it's the same and the doctor calls and tells me to look for help on the internet. and stay home for a week. worst practice ever. They should be closed because they are not helping anyone. How much money I should spend more for private help???? | December 2022 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Dr's great | 1 | The telephone system is broken, doesn't work it's nothing to expect to be on the phone for an hour.
The longest queue I've joined is at sixteen, 40 mins later I am still on 11. This is ongoing every day the telephone is engaged, if you are able to hold the phone by the time you get through, no appointments. Despite the Dr asking me to make an appointment, it's impossible. Told me to come to the surgery in person at 8am.
I can't do that, 4 taxis back and forth. 1, make appointment, 2 return for appointment. I am 75 years old, in need of a Dr but can't access an appointment.
person rang me with an an appointment, I attended, no appointment booked,
Today I have transferred to another practice. | November 2022 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Getting even worse. | 1 | The operation of this surgery has been taken over by another practice. It has taken another step down following on from this. Coincidentally, the other practice has recently improved from its very poor performance. I suspect that they have simply moved resourcing from one to another. | January 2024 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Not walk in | 1 | I went Bupa online doc said I should go to go there immediately for chest pains.
At the urgent care counter 4:20 pm I was told the NHS website is wrong its not a walk in centre and even if it was it has no appointments for urgent care either.
The main signage no longer talks about it being a walk-in centre so I am very confused by the advice on this page. | November 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Was good. Now average at best and getting worse. | 3 | Appointments are a nightmare like everywhere now. They've stopped the extremely useful late appointments.
Now they've started putting prescription renewals on automatic with all the problems that's going to end up introducing when it gets messed up. Also makes it awkward to request it to a different Pharmacy as you don't know exactly when it will be sent through. Not that they care, they just want to avoid any work. | October 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | All Round Excellence | 5 | Receptionists, nurses and GP's have been consistently excellent in every possible way. Today was no exception for my on time appointment at 09.10 with the receptionists and the GP being really helpful as always. Thank you! | October 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Burearocracy gone maed | 1 | I went there today at 4.30 pm to be told that I could not been seen today and was asked to return tomorrow. I tried to book an appointment for tomorrow but this was refused.
Service of This level is totally unacceptble and I shall be bringing this to the attention of my MP. | July 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Quick response saves life | 5 | Had spoken to my own GP twice and didn’t get anywhere. The doctor at the walk in centre diagnosed my condition immediately and was sent to RBH. I had an emergency operation that evening. If things had been left the outcome could have been very different. I want to express my and my families gratitude to the staff at the clinic. Thank you. | May 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | The Walk-In Centre provided a Great Service | 5 | I was seen very quickly.
The practitioner was very thorough, explained everything well and gave me re-assurance and advice.
(please note I went as a walk-in patient, so the questions relating to the GP practice do not apply) | March 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | They do not want anyone to contact them. | 1 | You can't contact this walk-in centre on the phone because the lines are always engaged and you are automatically cut off. I have tried on so many different times throughout the day. Decided to email instead but the email address advertised on this NHS site, just bounces back. This is really poor service. | February 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Awful practice | 1 | I am a registered patient, you can never get an appointment, you are told to call at 8am but can’t get though. The surgery, Broad Street Health Centre (formally known as Reading Walk-in Health Centre), for registered patients, and the Reading Urgent Care Centre, are located in the same place. I attempted to access the Urgent Care Centre as a walk-in due to an urgent medical need in pain. I was dismissed, they said as it was a bank holiday, and because I am a registered patient, they wouldn’t see me. The Urgent Care Centre is only for unregistered patients. They turned me away without even asking what was wrong. I then had no choice but to go to A&E at the hospital. How ridiculous that patients from other surgeries can access the Urgent Care Centre but patients at Broad Street Health Centre cannot. I will be looking to change surgeries. | January 2023 |
Y02476 | reading-walk-in-health-centre | https://www.nhs.uk/services/gp-surgery/reading-walk-in-health-centre/Y02476/ratings-and-reviews?currentpage=6 | Frustrating | 2 | I have been a registered patient for number of years but sadly the service has been getting worse over time. It’s impossible to get an urgent appointment, despite of calling during appropriate times and spending almost an hour waiting to get through.
The nursing staff is very friendly and helpful but the GP’s are apathetic and never running on time. | January 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Appalling non existent service | 1 | I have recently moved from another (much bigger) town - and had a relatively easy experience when accessing healthcare/booking GP appointments (not that I use them often at all). I reluctantly joined hart health because it was closer to my home. What I’ve found is the following - you cannot get hold of anyone unless you call at exactly 8am or 2pm, reception staff are abrasive and behave as though they have themselves been to university to study medicine. I mean why have doctors when a receptionist can diagnose you over the phone in 2 minutes. If the reception then decides you are allowed to see a doctor, they then say this (without fail) ‘I’ve got nothing for 3 weeks.’
Urgent appointments don’t exist. Routine appointments are booked for 4 weeks time. A very depressing and non functioning gp practice. | December 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | A very good medical practice | 4 | As a chronic (ie since childhood, now in my 60s) asthmatic, albeit well controlled, if I have a bout of flu, a heavy cold, or more recently Covid, after the main symptoms have gone I am left with a lingering breathlessness, and am unable to speak full sentences as the day progresses. This always requires medication.
I find Hart Healthcare Practice to always be as responsive as I could wish for it to be on these occasions, always calling me on the day if I submit an online report and, if that call then necessitates an appointment, usually giving me one on the day ot the day following.
I find the reception staff to be helpful and the medical staff to be professional and caring. OK, sometimes I may not see my 'nominated' doctor, but I always see someone who is perfectly able to deal with my issue.
We all know that the National Heath Service is under some financial and resource constraints but, within that landscape, I feel that the practice provide a first class service.
We have a long term 'house guest' recently moved in, the partner of one of my sons, and I have had no hesitation in recommending she join the practice.
And, as a final observation, when the reception sraff are sometimes a little 'frosty', it's usually in response to the way they are initially approached. Courtesy can take you a long way. And, yes, you may sometimes have to make sure that you call early on the day. But it's a busy practice. | December 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Negotiating a care pathway | 3 | After speaking with the surgery for four consecutive days, I am managing to seek appropriate treatment via this practice, but mainly falling on out of hours, and this process has not been easy and quite stressful.
The big issue is not being able to see anyone. Although the triage system takes initial note of the issue, these are not always accurately captured and end up with a mix up of what you need - especially for an on-going issue. Being full by just after 2pm when the surgery re-opens is not sufficiently meeting the needs or demands. If you have a straightforward issue requiring a prescription then the system is fine.
The surgery staff are very helpful and do their best to support, but you do need to constantly push and ask to get beyond another alternative such as speaking to a pharmacist (which was not an option for my treatment having already called our local pharmacy ahead ).
There is no continuity of care meaning serious issues may get missed and some of the multiple calls with health care workers could have been avoided if I had seen someone in the first place for an on-going issue. | November 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Frimley Health Review still thinks my GP is the retired one | 5 | Frimley Health Review still shows my previous GP, even though he retired some months ago, before the merger of Branksomewood Centre for Health and Fleet Medical Centre. Otherwise, the new Hart Health Partnership practice is great! | July 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Hit and miss | 4 | 1 year ago I had appointment for a lesion on my face and the person I saw was not a doctor. They did not use a dermatoscope but just looked at it with a naked eye and said it was nothing. 1-year later it had grown cosiderably so I called and got appointment in a weeks time. Within two weeks I received a call to go to Heatherwood Hospital Ascot to see a specialist. On this appointment it was looked at properly and was taken off at same time, I cannot now therefore fault this joint practice. Ps Apart from this one appointment at the former Fleet Medical Centre a year ago, I have always been happy with them giving my good care. | April 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Very efficient. | 4 | I telephoned the practice at 8 a.m. for advice. Received a call back very promptly, and all sorted out by 8.40. Very pleasant clinician. Wonderful service. Well done Fleet Medical Centre | March 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | No longer care | 2 | Online consult requesting a specific test for recurring problem. The reply was see a pharmacist spoke to three all said I needed GP consult a week later the specific test was undertaken antibiotics were prescribed.
You cannot see a GP you get either senior nurse paramedic or junior doctor answers all queries. That is after you have to discuss your medical history with a receptionist to see if you can get appointment usually a telephone one.
The changes made at the practice have turned them into one that just don’t care & will miss anything serious . | January 2023 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Impossible to get appointment | 2 | I’m sure that the doctors are all good, but boy is it impossible to get an appointment here. What’s the point in building all the new houses in fleet if it can’t cope with medical needs. My partner has had a bad stomach for a long time I finally persuaded him to let me do an e-consult which I did, but after a week heard nothing. He called finally to arrange an appointment only to be told there was no one available and that they’ll try and get round to looking at the form. I sincerely hope he doesn’t have a serious ailment because if so I will hold the surgery responsible for delaying the opportunity to help him. Might as well just do away with the practice altogether and allow us all to live by the will of the gods.
To the government - stop building new homes in areas without having appropriate infrastructure and facilities for the people who live here already. | December 2022 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | Terrible | 1 | I have been trying to get an emergency appointment for my mother who is 61 and had serious asmath. I called at 8.20 this morning to a recored message to say they are not taking any more patients today.
This is discussing. I've tried calling 111 but 4 hours later no answer. Uou can understand why a and e is overwhelmed when surgery's won't help | December 2022 |
J82110 | fleet-medical-centre | https://www.nhs.uk/services/gp-surgery/fleet-medical-centre/J82110/ratings-and-reviews?currentpage=6 | impossible to see a gp | 2 | told by a nurse I need to book in to see a GP. Then told by reception I had to phone Monday morning to book. I was one of 40 callers and could not hold as I had to return to work. Tried again later, same problem. Finally got through and told there are no appointments and to complete an online form as this was the quickest route to contact a GP. GP texts to say book an appointment. Unfortunately, this has been my experience every time I have needed a consult. I am unsure how elderly patients manage this system. Also, there is one receptionist who needs to be trained how to talk to people in distress or feeling over sensitive/unwell. I find her very officious and rude. The others are lovely and remain calm and empathetic | November 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | No complaints - decent practice | 4 | Just moved house but had been with surgery for many years. Have been well looked after on the whole but for many diverse reasons the practice is not what it was in the early years. Large turn over of doctors has not helped with continuity (used to be well known to my regular doctor which benefitted health wise). Appreciate things have changed drastically due recently to Covid and staff turnover seems to be fairly regular. The appointment system is now so difficult to access and to have a face to face consultation is nigh on impossible. However despite all the problems the doctors nurses and reception staff have always been efficient and courteous. If this review does not seem ‘glowing’ it is mainly down to prevailing circumstances which have afflicted all surgeries I would suggest. Overall have been thankful for the care and attention afforded me and my family over the years so on that basis would recommend the surgery to any new patients. | July 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Good communication | 4 | I have never had a problem contacting my Doctor via econsult service, the return phone consultation normally occurs within 24 hours at which time a course of action is instigated ie blood test, urine test etc. or refersl to specialist treatment.
Regular visits are arranged on a 6 monthly cycle to check the condition of heart, kidney and liver functions.
I have availed myself of the “my gp” and “NHS” apps which provides me with emails and texts from the practice confirming the date and times of upcoming nurse appointments etc. These apps also provide access to all of my previous treatments and much more, such as allowing me to read my own blood pressure regularly and forward this information along with height and weight data to the practice, this information is posted on the app - all very reassuring and time savings all round.
On the down side the telephone lines are constantly engaged in the morning ‘rush hour’ and it is almost impossible to book an appointment this way unless you are prepared to listen irritating piped music and pre- recorded messages telling you how busy the lines are at the moment and where your position in the queue.
During my visits to the Orchards surgery, I have found all staff members polite and friendly, the environment is pleasant and always clean and tidy. | July 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Great practice | 5 | Amazing GP. Receptionists, nurses and doctors are very good professionals. Always helpful, explaining all the details and medical terms. | April 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Great practice | 5 | Dr Was very courteous and polite
He listen to my problems and acted on them, which makes me feel good | April 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | I had no idea my GP had a physiotherapist | 5 | But now that I do I intend to take advantage. I don't get sick much but this service comes in handy as my knees hurt all the time. | March 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Physiotherapy service | 5 | Had a physio appointment today for shoulder muscle pain which has been keeping me awake for weeks
The Physio identified the problem(s) within a few minutes and soon had the trigger points released from my super spinnatus muscle and the muscle in my forearm
Relief was virtually instant!
Thank you so much! | March 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Great Practice & Helpful | 5 | We are so thankful for the exceptional care and support we have received, I felt strongly it was a positive experience in all the aspects. I highly recommend Orchard Surgery, it was overall a great experience we have received each time. | March 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Great practice with amazing Doctors | 5 | I have had an amazing experience all throughout from the doctors to the nurses I have come across. The doctor who I saw did thorough checks on me and made sure to have follow up calls too which I have never had before. I was also seen by the practice nurse and she was very kind and polite. My last appointment I was seen by the physiotherapist at the surgery. He sorted my back out just there within minutes. I cannot thank him enough for sorting my back issue out. I am very grateful to all of them. I have never had such an experience before to be honest.I would definately recommend the practice. My experience has been 100 percent exellent | February 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Great Practice | 5 | I would like to thank all the doctors, all the nurses and all the rest of the staff of "The Orchard Surgery" for the enormous work they have been doing for a long time with a very high level of professionalism.
All this in an oppressive pandemic period that afflicts all of us
All of us patients should understand this well
Consequently we should not always complain if we find the telephone line always a too long and slow line.
All the receptionist ladies work for us, only for us
I want to thank all of you once again,
Keep it up, you are on the right path | January 2022 |
Y00437 | the-orchard-surgery | https://www.nhs.uk/services/gp-surgery/the-orchard-surgery/Y00437/ratings-and-reviews?currentpage=6 | Nurse visit | 5 | No delay went in on time. Nurse very helpful. Rebandage my finger and gave me another dressing. Also booked another visit. | January 2022 |
J82103 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/J82103/ratings-and-reviews?currentpage=6 | Good practice | 4 | I changed from another local practice that I was dissatisfied with, and have always had good service with same day appointments where required | April 2023 |
J82103 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/J82103/ratings-and-reviews?currentpage=6 | Amazing surgery | 5 | I am a mum of 4 children so through the winter we use the surgery alot to check on rashes or if a fever has been going on a while.
I must say that I think the surgery and all the staff there are just amazing.
They always manage to get us an appointment, the staff are very friendly and the doctors never make you feel silly for getting things checked out.
I understand that alot of GP practices are struggling at the moment and just wanted to highlight what a brilliant job this surgery does. | November 2022 |
J82103 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/J82103/ratings-and-reviews?currentpage=6 | Unwanted texts | 4 | I have received a number of texts from the practice asking me to divulge my ethnicity. Considering that I have been a patient at St Mary's Surgery for about 35 years, my ethnicity should be on your records. Throughout this period, I have generally been very satisfied with my treatment. | September 2022 |
J82103 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/J82103/ratings-and-reviews?currentpage=6 | excellent practce | 5 | hello there when i visited my doctor i find very easy to talk and relax i been there for almost 6 years and i find the staff very welcoming and pleasant i alway get a good service from all the staff excellent service the very good & nice & polite well done regards | June 2022 |
J82103 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/J82103/ratings-and-reviews?currentpage=6 | No fighting needed | 5 | I went back to my GP today after 5 years of struggling with back pain. My first experience trying to figure out what was going on was not great. I went in with back pain while exercising and I felt like I was constantly needing to convince the doctors I spoke to that I was actually in pain and had to push to get seen by a specialist who along with my GP told me they couldn't do anything and to go to the gym and lose weight, no pain management offered no recommendations of sites to visit or help.
But today I went in expecting to have the same experience but was seen by a doctor I hadn't met before. He listened to me, he examined me and he is helping me, he is getting more checks done. He recommended a site to visit that gave advice on pain management and lists more concerning symptoms to watch out for. I didn't feel judged at all and I left feeling like I had been taken seriously and I will have more confidence next time to go to the doctor's rather than put it off until I am really having trouble dealing with my problems. | May 2022 |
J82131 | fordingbridge-surgery | https://www.nhs.uk/services/gp-surgery/fordingbridge-surgery/J82131/ratings-and-reviews?currentpage=6 | Great service | 5 | I received excellent thorough attention with appointments efficiently and timely arranged. My telephone call was answered quickly and return call from the doctor was almost immediate . Really first class service, Beyond what I expected really, thank you | January 2022 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 4 | I was able to book all what I wanted quite easily and pleased with the consultations. My only comment would be, I had my ear syringed and the practitioner said she would have liked to have seen me prior to the procedure. My appointment was made without being checked beforehand. | December 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 5 | Had my injection for pneumonia and the service was very quick. The nurse was helpful in describing the symptoms I might or might not have after the jab. I did not have any pain or discomfort while having the injection. | December 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 3 | The fact I’m going to have sleepless nights and worry until after the new year about whether I will still be prescribed a medication issued to me by a t specialist consultant.
A receptionist phoned to say that my request for HRT that is on my repeat prescription list was being restricted and I would have to see their clinic despite being prescribed it by a hospital consult a specialist in the field. The receptionist was understanding of my concerns however understandably did not have the information about why this was happening and therefore could not explain the reason. She did say she would get an emergency last supply as she understood that you can’t just suddenly stop something, which is credit to her however it has left me unnecessarily anxious and worried about my future health.
I would sooner have the person who is requesting the action to contact the patient to explain why you are putting different measures into place as at least you can explain why it is happening and what is going to happen rather than leave it to someone who doesn’t have the power or knowledge to answer my concerns leaving me concerned and anxious which is having a further detrimental effect on my health. Absolutely beside myself. | December 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 4 | The Doctor took what time he could to have a conversation about my issue & initiated the next course of action I hoped for. | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 4 | Following a recent spate of breathlessness I managed to get a examination on the Monday by a new doctor who told plenty of rest and to expect problems as I had just recently spent time in hospital ( 8 days ) and all was ok - on the Wednesday I attended the hospital for a 6 month checkup on my pass maker and within a hour I was back on the cardiac ward and am still here in QA - - happy at all with that appointment | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 1 | That it takes over a month to get a prescription. Told that I needed to see a nurse when I didn't. Surgery not sending over prescription in time. | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 1 | I was called in for an appoitnment by the doctors for a 6month review so i didnt want to be there nor really know why i was there. I didnt get seen for 25minutes and the doctor had absolutely no clue how to interact with someone struggling with a mental illness. I have never felt so uncomfortable or awkward in a setting where youre meant to be honest and truthful so infact i wasnt just so i could leave. If i had this doctor when i first reached out for help for my anorexia, i would have left without getting help. | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 5 | It was good. I rang the surgery about my husband about his coughing . Then i recieved a phone call back from olivia to see my husband at miday . He had a chest infection and needed antibiotics. Within 2 hrs the persription was ready. What stood out for me was the way we was treated thk u. | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 5 | The doctor was kind and understanding. I expected to be passed over as time wasting, but he listened and treated me very well | November 2023 |
J82194 | east-shore-partnership | https://www.nhs.uk/services/gp-surgery/east-shore-partnership/J82194/ratings-and-reviews?currentpage=6 | My experience | 1 | I rang the surgery enquiring about steroid injections, the receptionist was very helpful and said she would leave a message for my Doctor to contact me back, 5 weeks later and still not heard from him. What's the point of having a Doctor when they can't be bothered to get back to you. | November 2023 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | Lovely staff | 5 | Amazing team who go above and beyond to help. Clean and modern environment. Very welcoming. thank you for all that you do. | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 4 | The service has been good so far. Appointments started within reasonable timescale. Slightly disappointed by the delay in seeing a doctor face to face but far better than previous practice.
Overall happy. | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | Doctor was very friendly and helpful. I felt like my problem had been listened to and delt with appropriately. | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | From staff to the Doctor especially my last visit with was very good . Very experienced
And professional | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 3 | I had a very early appointment for a blood test(I have fatigue issues so early mornings are difficult for me) but this was cancelled due to staff illness. Fair enough. However the text was only sent to me within 15 mins of the appointment by which time I was in the car and didn’t hear it arrive. I had looked at my texts when I first got up. If reception had only phoned I would have answered and got cancellation before I went all way through in to surgery. | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | Call was made during time window given, was given plenty of time to give my own views & to listen to advice of the health professional | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | The receptionist was very polite
Said she would put my request through
It was all sorted within 30 minutes
Excellent service | January 2024 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 4 | Easy to book an appointment and almost always on the day or within a few days. Staff are friendly too and make the experience easy. | October 2023 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | The staff and the GPs seem so relaxed but always professional considering the noise and commotion that often happens just outside the surgery. Also i always manage to get decent appointments unlike other surgeries where they have to wait months! | October 2023 |
J82199 | the-university-surgery | https://www.nhs.uk/services/gp-surgery/the-university-surgery/J82199/ratings-and-reviews?currentpage=6 | My experience | 5 | My husband and I both had our Covid and flu jabs.We were in and out within a few minutes and we’re very nice ladies who made us feel very relaxed. | October 2023 |
J82071 | st.-andrew's-surgery | https://www.nhs.uk/services/gp-surgery/st.-andrew's-surgery/J82071/ratings-and-reviews?currentpage=6 | Fantastic surgery | 5 | I have been with St Andrews since November 2020, I have never been more than number 2 in the call queue and have never had a problem getting a same day appointment, I called at 8am this morning for an urgent appointment for my daughter who had been unwell over the weekend, got through on the phone straight away and was offered 9.30, we where seen promptly and actually home by 10am with a prescription sent over to the chemist of my choice for antibiotics for my daughter, amazing service.
Thank you | May 2023 |
J82071 | st.-andrew's-surgery | https://www.nhs.uk/services/gp-surgery/st.-andrew's-surgery/J82071/ratings-and-reviews?currentpage=6 | Great experience | 4 | A big thank you to the lead Practice Nurse at St Andrews for being kind, compassionate and knowledgeable. I have seen her twice and both times she has been on time or early, really helpful with whatever complaint I’ve had and treated me with the upmost respect. Thank you :) | April 2023 |
J82071 | st.-andrew's-surgery | https://www.nhs.uk/services/gp-surgery/st.-andrew's-surgery/J82071/ratings-and-reviews?currentpage=6 | Great practice and service | 5 | Needed to book blood test, was put straight through on phone, receptionist was lovely got me booked in that day and couldn’t have been more helpful if she tried. Nurse who took my blood was lovely and didn’t feel a thing all done within couple minutes. Lovely service thank you. | February 2023 |
J82071 | st.-andrew's-surgery | https://www.nhs.uk/services/gp-surgery/st.-andrew's-surgery/J82071/ratings-and-reviews?currentpage=6 | Nurse practitioner fabulous way forward | 5 | My husband rang up late morning asking for a GP appointment with a significant back pain issue expecting to wait at least 48 hours before he could be seen. The reception staff were brilliant and he was given an appointment that day within 2 hours of ringing with the nurse practitioner. He was very pleased with her assessment and advice and reassured by her.
I understand this is a trial service for the practice. In present times within the health service this is a very positive way forward. Nurses are not just for vaccinations and dressings.
As a former nurse practitioner in the NHS setting, I highly commend the practice for this step forward. Our GPs need as much support as possible and moving to an integrated professional service in the community setting is one of the ways this can be achieved.
Thank you. | February 2023 |
J82071 | st.-andrew's-surgery | https://www.nhs.uk/services/gp-surgery/st.-andrew's-surgery/J82071/ratings-and-reviews?currentpage=6 | Great Practice | 5 | I would just like to say how amazing the receptionist and doctor were today, I phoned at 2pm as my daughter had tonsillitis the doctor called back at 3.30 after looking at a picture of daughters tonsils, a prescription was sent to the pharmacy and I picked it up a couple of hours later! It was all done very quickly and professionally so I would like to say a big thank you! Especially as daughter started her exams today!! 😊 | May 2022 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Quick service | 5 | Arrived for my shingles vaccination sign in with reception and went straight in. No waiting however parking was difficult. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | Receptionist made every effort to find an appointment which she did for 2 weeks time. She also advised me to do an econsult after which I was called by the doctor and offered treatment same day. Very satisfied. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Very good practice | 5 | The staff are very helpful and understanding as are the doctors I felt at ease whist waiting for my face to face with the doctor ,and the information.on different things the surgery does | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Practice staff are professional and helpful. | 5 | My last visit two days ago was fine and all was sorted by the Gp Recommend it to anyone. Like all practices these days a normal appointment takes 2 to 3 weeks to arrange. Due to this occassionally have to attend the Urgent Minor Injuries Unit at the rhs. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | High Quality Care provided by the practice nurse | 5 | My review appointment on 18 May 2023 commenced on time, the nurse was not only very professional but understanding | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Good local practice | 5 | Nurses are very professional and caring, but as practice is very busy I rarely get to see doctor. Reception are also very busy so long phone answering times are not uncommon. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Excellent Service | 5 | The Doctor was extremely helpful and has resolved my pain problems with sleeping after a total kneecap replacement. She was very helpful and friendly. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | NHS Health Check | 1 | I received an SMS message from Blackthorn Health Centre to book a health check. The SMS message coincided with NHS ads about health checks for males in Hampshire (cannot believe this is a coincidence!)
When I called to book an appointment, I was told 'management' had decided to stop appointments, so there were none available.
I mentioned that the NHS ads mentioned that heath checks should be offered every 5 years from age 45. I have been with this surgery since 2004 (aged43) and have yet to have a health check - therefore not assesed / checked at 45, 50, 55 or 60.
As well as the lack of appointments, I also dislike the negative and overly long telephone message. The message seems geared to not providing services and is un-friendly in its content and delivery.
A poor customer experience in my opinion. Perhaps 'management' need reminding that the service is funded by clients taxes and is not 'free' and therefore in their gift to provide services as and when they like.
I accept the pressure the NHS is under, however this practise could at least soften its telephone messaging and at least try to give a better impression of providing a community health service. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Great Diabetes Nurse | 5 | Called back for a review after recently moving to the area from the Midlands. Had more information given to me than I have previously had. I’m more happy with the way forward dealing with my diabetes than I was. The nurse was friendly and professional throughout and made me feel comfortable with the information she gave me. | May 2023 |
J82051 | blackthorn-health-centre | https://www.nhs.uk/services/gp-surgery/blackthorn-health-centre/J82051/ratings-and-reviews?currentpage=6 | Good practice | 5 | I was seen shortly after my booked time, the Dr was extremely thorough as well as being personable. He made me feel at ease and explained what my problem was and what the options to deal with it were. | May 2023 |
J82084 | bury-road-surgery | https://www.nhs.uk/services/gp-surgery/bury-road-surgery/J82084/ratings-and-reviews?currentpage=6 | Above and beyond expectation | 5 | The practice staff went out of their way to assist and above and beyond the call of duty to ensure that we received the treatment my partner and I needed for which we are extremely grateful stop | January 2024 |
J82084 | bury-road-surgery | https://www.nhs.uk/services/gp-surgery/bury-road-surgery/J82084/ratings-and-reviews?currentpage=6 | Wonderful treatment | 5 | I tried to make an appointment following an eConsult only to find that none were available. I was advised by the Receptionist to call back at 8am on a certain day when more appointments would be released. I did this an had an appointment the following week.
I was greeted by the Receptionist at the surgery and my temperature was taken. It was normal. I had already checked at home and done a lateral flow test to be on the safe side. I managed to organise a blood test that had been requested by the doctors whilst I waited in the well spaced waiting room.
The doctor saw me promptly and explained that what I thought might be arthritis wasn’t. A diagnosis was made and advice was given.
Throughout my visit I was treated with the utmost care and concern. Thank you Bury Road Surgery. | February 2022 |
J82149 | derby-road-practice | https://www.nhs.uk/services/gp-surgery/derby-road-practice/J82149/ratings-and-reviews?currentpage=6 | Amazing service | 5 | I visited on 12th of July, called for ear infection was told to come straight away, saw a lovely paramedic who prescribed antibiotics and gave me all the advice needed. From call to consultation was 30 minutes. Amazing service. Were often too quick to leave a bad review but I feel derby road is brilliant, so credit where credit is due. | July 2023 |
J82149 | derby-road-practice | https://www.nhs.uk/services/gp-surgery/derby-road-practice/J82149/ratings-and-reviews?currentpage=6 | No Gp appointments | 1 | Absolutely disgusting service and terrible experience. You spend 45 minutes on the phone to get through to the receptionist who says to go on e consult between 6pm-7pm in the evening. Unable to help or give me an appointment. I go onto E consult and it’s closed at 6.35pm and informed to try tomorrow. Let’s hope I don’t have a stroke as I am unable to get my medication reviewed. No wonder A&E is overloaded with patients. | October 2022 |
J82149 | derby-road-practice | https://www.nhs.uk/services/gp-surgery/derby-road-practice/J82149/ratings-and-reviews?currentpage=6 | Great practice. | 5 | The staff listen carefully and then respond as is necessary with medication, referals and whatever else is necessary for the benefit of the patient. | October 2022 |
J82149 | derby-road-practice | https://www.nhs.uk/services/gp-surgery/derby-road-practice/J82149/ratings-and-reviews?currentpage=6 | good practice | 5 | this practice is a breath of fresh air compared to the one i moved from, for a recent appointment i was seen quickly by a doctor and then an asthma nurse,from the receptionist to doctor and nurse i i was treated so well and am so grateful. | May 2022 |
J82149 | derby-road-practice | https://www.nhs.uk/services/gp-surgery/derby-road-practice/J82149/ratings-and-reviews?currentpage=6 | Shambles of a GP Surgery | 1 | Very unprofessional receptionists, Doctors and nurses are ill equipped, Instead of helping you they go against you. And they palm you off to a email box that's probably never gets read. been waiting 2 and 1/2 years to get one condition sorted out! AVOID at all costs. | January 2022 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Prompt excellent service | 5 | Thank you for providing excellent service, there are so many ways to access General Practice, which make it possible for all my family. We all work, and are busy. With patience, I can access this. You have addressed all our concerns, respecting our ideas and expectations. You have followed up after receiving advice from Secondary Care. You gave also been proactive with health prevention. Every encounter has been professional, courteous, friendly and prompt. Thank you for the great job you all do. | November 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Booking a repeat GP appointment | 3 | The experiences I have had with GPs at this practice has been excellent face to face and on the phone.
However, my experience when trying to make a repeat appointment (that the GP asked me to do) has been dreadful. There are no appointments ever on line. It took 3 visits to the surgery to get my last repeat appointment. Currently I have made three visits to get another repeat appointment and have not managed to get one. Admin staff are variable in the way they advise you. It is very upsetting to feel that you literally can't see a GP when you have been advised to. | November 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Gone downhill since joining the other two surgeries | 1 | Before Covid Sunnyside was brilliant and I would have highly recommend it and did.
But now, definitely not. I’ve been diagnosed with a rare illness and my doctor at the time was amazing, that Dr has since gone on long term leave so I’ve not seen them for a long time.
I keep getting sent over to Lake rd and seeing different Drs that don’t understand my illnesses and ask me questions like what do you want us to do?! Why are you on this medication?!
I go to them for help they are meant to tell me what’s best.
They don’t listen. I don’t have much fight left in me and sometimes don’t see the point in trying to argue with them as they all just seem to look after themselves and not worry about the patients.
It’s not just me it’s been the same for my mum, she’s disabled asked for the doctor to do a home visit because she was so ill they refused, a week later she tried again the only reason they came out was because my brother took over the call and my mum ended up in hospital.
Which could have all been avoided if doctor had came out in first place.
We both have compromised immune systems so have to be extra careful. | November 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | High blood pressure. | 2 | I had an appointment with the Lake road surgery for 9-10 this morning I got there on time and then I was
Told I had to go to Sunny side surgery which is through Portsmouth in heavy traffic .I have never been there before and had to find it,so when they did my pressure it was high because I was so angry . | October 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Great care shown | 5 | I went in for a routine BP check following some alarming results doing the NHS Futures trial and had excellent care from start to what’s still ongoing. Within 24 hours I had received a prescription at my local pharmacy and had been for both blood and ECG tests between two of the surgeries in the practice. Consultations with the GP were excellent and each member of staff was exceptional. The ongoing care I am receiving is a credit to our NHS thank you. | September 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Gone downhill since merging | 2 | After sending in an E consult, which states that you would hear back from surgery after 48 hrs, I heard nothing. After a week I went in to surgery and asked if I had been forgotten, I was told I was on the list to be phoned to arrange an appointment. After two and a half weeks I was phoned and offered an appointment another 2 weeks later. Due to being at work when I received the phone call and being in the midst of doing other things I realised that I had completely got all .y days mixed up and would actually have been away that particular day. I went into the surgery after work and explained what had happened only to be told there were no appointments at all in Lake Road or Sunnyside and basically I would have to be put to the back of the list for a phone call to arrange another appointment. I asked how long this would take and was told they didn't know and I was 54th on the list. I went home to my husband in tears as I couldn't believe that I would have to wait even longer due to a small mistake and Confusion with my dates of being away. I do understand that GP surgeries are busy with a lot of patients but I just can not stand why it has got so bad especially when you are advised to do an E consult in the first place. | September 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | It's making people more sick | 1 | I tried and tried to book appointment over the phone it cuts off or there closed because of staff training and when u finally get though there is no available appointments. I put several e consultants and never heard back. I feel for the surrounding community because this seriously a bad issue that making people even worse. I give up on this surgery | September 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Good | 5 | Individual receptionist very helpful doctor very thorough there was a problem getting my info across from q a rheumatology I do not know where the problem is but when I was told it was sent electronically and I went into surgery 10 days later to get appointment you did not have my info so I had to chase it | August 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Good practice | 5 | I usually go in to make appointments for bloods etc.or phone the surgery sometimes in a long queue sometimes not.but everyone's very helpful and much better now I can access. My results on line . | August 2023 |
J82085 | lake-road-practice | https://www.nhs.uk/services/gp-surgery/lake-road-practice/J82085/ratings-and-reviews?currentpage=6 | Island City Practice | 5 | Perfect blend of a technology enabled practice that supports a people focussed approach. Had a text to invite me for health check and options to book in response to that message. I Was travelling but called the practice a couple of weeks later. They went above and beyond to find a suitable time for me. I saw 2 nurses who were both kind and caring and professional. I needed some follow up appointment. The nurse booked one for me (so great not having to go out to reception to do it). Then they recommended e consultations for the other two. The receptionist gave me all the information I need to make these and even recommended a push doctor appointment for one. I felt empowered and supported. Really lovely team but also I was very impressed with the use of technology not to mention the speed at which I have gotten follow up appointments. For a busy working parent, this was the ideal experience for me. The staff and the practice have completely exceeded my expectations. Huge thank you to the people who saw me and helped me! I appreciate being able to self-serve with different e-appointment options, being away from work or my family is difficult and everything about my patient experience took that into account! | August 2023 |
J82139 | wistaria-&-milford-surgeries | https://www.nhs.uk/services/gp-surgery/wistaria-&-milford-surgeries/J82139/ratings-and-reviews?currentpage=6 | Fabulous Practice | 5 | I don’t typically leave reviews, but wanted to share my positive experience as a patient of Wistaria. Since joining in 2021 the care I have received has been excellent by all members of staff. I feel very lucky to have been under the care of this surgery and in particular the GPs and nurses looking after me. I have nothing but praise and wanted to pass this on to the practice before I leave for pastures new. I can only hope to find another surgery with the same care and compassion like I have been lucky enough to experience at Wistaria. Many thanks to all. | July 2023 |
J82139 | wistaria-&-milford-surgeries | https://www.nhs.uk/services/gp-surgery/wistaria-&-milford-surgeries/J82139/ratings-and-reviews?currentpage=6 | Felt Ignored | 3 | I did an online form explaining my symptoms after a bad reaction to a prescription. The doctor who called me was quite condescending and I did not feel like I was being listened to. The doctor was also pushing a treatment on me i had rejected in the past, even after i explained to her that i had discussed this option with another doctor and did not want it. I am quite disappointed as I have always had a great experience with doctors at wisteria in the past | June 2023 |
J82139 | wistaria-&-milford-surgeries | https://www.nhs.uk/services/gp-surgery/wistaria-&-milford-surgeries/J82139/ratings-and-reviews?currentpage=6 | Useless website and unhelpful 'it' back-up support | 1 | I sound the whole requesting prescription medication online process a massive struggle as I couldn't use the online form provided, I explained this by email sent the prescription information required but was basically told by i't'I can't do that I have to ring reception to be talked through it over the phone, so I still wouldn't be able to use the online form(if I can't use/access the form on my own, how would someone talking me through it over the phone ensure the I could?. I also cannot hold a phone and type due to only having one arm/hand. Despite my having provided the info they need for my prescriptionalbeit just not on the form they want it on, I still can't get my prescription meds which leaves me extremely stressed I was so ill in hospital they had the 'purple forms' out for me which shows serious concerns for my health which are being exacerbated by the stupid and unhelpful system. in place for requesting prescription meds. | May 2023 |
J82139 | wistaria-&-milford-surgeries | https://www.nhs.uk/services/gp-surgery/wistaria-&-milford-surgeries/J82139/ratings-and-reviews?currentpage=6 | Really good GP | 5 | While it’s some times difficult to get through of the phone, this surgery does take time to care for individuals. The doctors are hugely experienced and competent. | September 2022 |
J84007 | st.-helens-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-helens-medical-centre/J84007/ratings-and-reviews?currentpage=6 | Very responsive support | 4 | I recently had severe knee pain. I rang the surgery early in the morning and the very helpful receptionist booked me in with a nurse practitioner in the early afternoon. She was very responsive and directed me for a walk-in X-ray at St Mary's, which was done later in the afternoon with very little waiting. Over the last twenty years I have found all the staff, reception, nurses and doctors at this practice to be sympathetic, courteous and helpful. | May 2023 |
J84007 | st.-helens-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-helens-medical-centre/J84007/ratings-and-reviews?currentpage=6 | Terrible practice | 1 | I have been with this practice for 5 years. My experience of them has ranged from adequate to terrible. Mainly this is because their receptionists are rude, arrogant, unhelpful and lazy whose main objective seems to be prevent access to medical care. I have been left without needed medications for periods of time due to their mistakes and there is no apology. I have witnessed them being especially rude to the elderly amd vulnerable , leaving one very elderly lasy in tears. | September 2022 |
J82155 | portsdown-group-practice | https://www.nhs.uk/services/gp-surgery/portsdown-group-practice/J82155/ratings-and-reviews?currentpage=6 | Frustrated | 2 | Having experienced not being able to get on to e-consult for several days, I spoke to a receptionist who kindly emailed me a link. Using the link, I have still struggled to get on line to complete the form as by 6.31pm it had stopped you completing a form due to meeting maximum numbers.
The phone system has improved considerably but there needs to be a better system or the practice needs to increase the number of e-consults that they will accept each day.
The reason for e-consult was to reduce the need for an appointment. Now, your symptoms get worse due to not receiving medication quick enough.
Today, I got on at 6.30pm and got to the form, pressed back as I answered a question incorrectly and I lost the form. By 6.31pm it would not allow me to complete an e-consult until tomorrow.
It is the most frustrating system and I can understand why people go to the walk-in for minor ailments.
I feel extremely sorry for the older generation who don’t understand computers and will probably struggle or even not bother to contact their GP. | April 2023 |
J82155 | portsdown-group-practice | https://www.nhs.uk/services/gp-surgery/portsdown-group-practice/J82155/ratings-and-reviews?currentpage=6 | Absolutely shocking | 1 | You can never get an appointment even when holding on phone at 8am then being cut off
Been trying for 3 weeks to get an appointment no additional help avaliable they just say sorry phone back tomorrow I wonder how many people have died due to this shocking service
The reply will be standard and no good what so ever and they have just take on 9000 patients from north harbour practice which closed
I wonder if they get monies for the amount of patients on there books rather than patients seen
Please don't get ill you've got zero chance to see a gp there | March 2023 |
J82155 | portsdown-group-practice | https://www.nhs.uk/services/gp-surgery/portsdown-group-practice/J82155/ratings-and-reviews?currentpage=6 | Amazing service today | 3 | Got on the phones at 8am and chose to hold rather than select the new callback option. I was 22 in the queue. Was only on hold for 8 minutes and was kindly arranged a triage call. 30 odd minutes later, a GP called and prescribed some antibiotics for me. Really pleased with the service I received today. | March 2023 |