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K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Fast and compassionate treatment | 5 | I telephoned to ask if they provided advice on a problem. Call from GP an hour later and a follow up appointment made.
It’s not urgent but such a relief to know there’s a solution, I simply couldn’t ask for better treatment. | August 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | As usual I was seen on time and had a thorough yearly health review with one of the doctors. Exemplary treatment… respect, kindness, attentiveness, and careful research into whether my current COPD medication was right for me, with a follow up text message of advice. I feel very lucky to be a patient at this practice. | June 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Brilliant experience | 5 | The best GP surgery I have been to!! I just wanted to write and say thank you for the brilliant service this practice provides. As a student in the area who has had negative experiences with GPs in the past, I am really grateful to have had a positive experience. I have a few health issues, and have always been able to get an appointment fairly quickly. The staff are lovely and friendly, and whenever I have had an appointment, I have felt well listened to, taking the time to ask to put how I feel into my own words. Thank you so much!! | June 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Great practice | 5 | Went in for an injection and a hypertension review. The nurse was cheerful and patient with me. She always gives a written reminder of the date I should book my next B12 injection. | May 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | I am always able to get an appointment when I want one, and choose which doctor suits me best. Appointments are generally on time, and if I have to wait I don’t mind because the doctors give me as much time with them as I need to explain the issue and examine me thoroughly and always with the utmost respect and kindness. If ever there is need for a referral it is done quickly and easily. I feel very lucky that this is my local GP surgery. | May 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Very happy with this GP practice | 5 | Highly recommending GP practice. Do not hesitate to register with this GP practice. The practice has enough tightly trained staff waiting time for an appointment is minimum for Oxford. | March 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | Simply awful | 1 | This practice bought out our former practice of South Oxford Health Centre and we have been trying to appreciate St Bartholemew's for 3 years now. That said, the service we receive as a family of five (including 3 young children) has been consistently awful. It is rarely possible to speak to a doctor. Telephone appointments with nurses and paramedics (for which no appointment time is given) are simply made. We are then told to diagnose one another over the phone. On the rare occasion that a prescription is agreed, the paramedics/nurses need to send this for approval by a senior paramedic or a duty doctor who then promptly changes the medications which makes for a nasty surprise when we go to collect the medication from the pharmacy. Often, the prescription is not even there. If we ask to see a doctor (e.g. for our ailing 3-year-old), we are often told that the doctors are too busy. This practice is too big and they certainly don't care about their patients. | March 2023 |
K84013 | st.-bartholomews-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-bartholomews-medical-centre/K84013/ratings-and-reviews?currentpage=6 | All Good | 5 | Appointment arranged at v short notice
Dr was very meticulous and thorough as well as having a friendly manner
The follow ups have happened very quickly
All on all a good and comforting experience | January 2023 |
K84060 | st.-clement's-surgery | https://www.nhs.uk/services/gp-surgery/st.-clement's-surgery/K84060/ratings-and-reviews?currentpage=6 | Exemplary care | 5 | Doctors and team looked after my father over a very difficult
Time for our family, the care and kindness shown was outstanding.
The whole family is truly thankful. NHS care at its highest standard. | March 2023 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Brilliant all round experience | 5 | I have been suffering with eczema and the first 2 steroid creams did not cure the problem. Both times i phoned the surgery and the phone was answered promptly and a very quick appointment was made. On Wednesday 3rd January and as i was passing the surgery i called in to book an appointment. The receptionist was very helpful and patient as i explained my concerns about my hands. She asked a few questions about my situation and the offered me an appointment on Friday 5th January. I was given 2 time slots to choose from and I chose the one suitable for me. At my appointment i had to wait about 5 minutes before i was called in. The nurse was very good and she referred me to the RBH for an appointment to see a Dermatologist. She also gave me prescriptions for antibiotics and a stronger steroid cream. So its the 10th January and my hands are improving daily, not cured yet but I'm on the mend. Thank you Brookside i have been with you since 1985 and you have been there when ever I have needed you. | January 2024 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Great practice | 5 | I have a number of issues and have been blessed in recent times with Brookside doctors evidently troubling to think wisely outside the box as to what could be done to help me, with the effort etc that involved. Indeed I'm also very grateful for the care and creativity I've had over the years from doctor after doctor at Brookside; at least eight come to mind. A great practice! | November 2023 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Brilliant practice | 5 | I have been very impressed with the attention that I've received. The staff are very friendly, efficient and professional. | January 2023 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Great Practice | 5 | In a time where the NHS and GP surgeries are under a great amount of stress and criticism, I feel it’s only right to recognise when a service does excellent care.
I saw a practice nurse yesterday for, what should have been, a straightforward medication appointment. I discuss the issues I was having as I was unsure if it was normal. The nurse was kind and went to ask a GP associate for some advice, who then promptly saw me during the same appointment. I then saw another GP who gave me some more advice and treatment. As a NHS worker myself I appreciate how precious time is and I didn’t want to take up a lot of theirs. I never felt rushed and felt very reassured when I left. I’ve never had a problem with the surgery and feel they do give some of the best care in the area. | December 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Fantastic practice | 5 | No praise will be enough for the work you do and i hope this little bit of feedback helps -i have had to come in a couple of times over the last few months to this practice and every time the service has been superb. More recently my son came to see the practice nurses and they were brilliant with him
They really took their time making sure he felt safe and gaining a connection with him. i have been with this practice since i was born, it has undergone many changes but what has remained constant is the level of care and quick action when required. i feel so lucky to be apart of this practice and would like to thank all the team , doctors , nurses and other clinicians and non clinical staff. You all do a fantastic job in quite often challenging circumstances. A big thanks once again. | November 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Unnecessary text messaging & lack of response | 2 | Received a patronising text message basically asking me not to contact the surgery if I have a if I have a viral infection. I would never seek an unwarranted appointment and am lucky be in the position of being a light user of GP services. I am aware the surgery is under great pressure but feel they are trying to discourage people who may be genuinely ill from seeing health care they need which is not acceptable.
I also had a message about withdrawing access to my childs digital records once they turned 11. Called the surgery who said it was nothing to do with them. The communication had the surgery name on it I confirmed this to them. Said they would call me back no follow up ever came with advice on what to do & it is more than a month later. I know this is not an urgent matter but if you send emails at least be able to follow up on them. Not great service. | November 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Appointment and call service | 3 | So I was recently referred for a 2 week wait after experiencing some very nasty effects which I thought could be menopause related turns out ca125 was raised so haf a 2 week referral the hospital treatment I received was amazing. I was advised by the specialist to go back to the doctors to receive an urgent appointment for removal of the coil and replacement, well after 3 calls and 2 hours on hold over 3 days I have finally been told they would have no appointments available till February which goes agains what the specialist has advised. I have no idea what has changed with this surgery's phone/ booking system but it's seriously disappointing you get through to receptionist who can't book as needs to be past to the bookings team who then book you for an appointment you can't make even though you advised the Receptionist morning appointment would be better clearly a big lack of communication. | November 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Absence of useful service | 1 | I have received a message about needing a flu shot and a follow up complaining that I still have not had one. The message claims that they have a website that allows booking online but does not specify the Url.
Searching the web it is possible to find a Url which offers a button to book an appointment, but clicking that leads to a text box explaining that most likely I should select an eConsult, but for some special things use the NHS app. Obviously I don’t need a consultation for a flu shot, but flu shots are not listed as a reason to use the NHS app.
This means a phone call whereupon you have to wait for several minutes of explanations of why you should not waste your GP’s time by trying yo phone them, But if you are persistent you can get to an announcement that you are between 7th and 10th in the queue, and since they don’t have many people answering calls (I'm assuming at least one but it’s hard to be sure) this is an all day effort and most people can’t waste all day.
This practice is utterly useless and I wonder how much of our NHS money is being wasted on a non-functional GP surgery ? | October 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Online service never good to use | 1 | Hi I’ve contacted the practice 4 times this week about the nhs app not working and with out it I can’t order my medications and no one phoned. | September 2022 |
K81047 | brookside-practice | https://www.nhs.uk/services/gp-surgery/brookside-practice/K81047/ratings-and-reviews?currentpage=6 | Concerning Telephone Reception at the Practice | 3 | This concerns my recent experiences. Obtaining a response when phoning for an appointment can take a very long time and, in my opinion, it doesn't need to.
Recently I phoned and was told "you are number 3 in the queue". That part is good and is useful information. I then held on for 20 minutes to be told I am number 3 in the queue. Then within another 2 minutes I was answered.
This indicates that the person on the line was not simply booking an appointment and then two more people had their appointment requests handled in one minute each.
So my suggestion is --- if someone needs an extended conversation about something before the appointment can be booked they should be moved to another extension for that conversation, thereby freeing the line for other patient bookings to be handled.
I am aware there are other extensions because when first dialling one is offered several options before being offered the appointments extension.
Changing the procedure in the way suggested could help provide a much better service for all.
Regards. | August 2022 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | A long association with great service | 5 | I have always had great service and attention from all sections of the Windrush practice. My most recent visit was for a regular standard blood test, expertly carried out. In addition, a leg wound I had suffered the day before was examined and re- dressed, an extra and unexpected request by me which was sorted out without problem and much appreciated by me.
Only problem I have is the queue on the phones when trying to get a doctor's appointment. It's disheartening to realize you are number 26 in the queue so you just give up. However, I do understand the increase in the demand for service from this very popular practice and now try to use their website services instead where appropriate. | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Windrush Health | 5 | I received an appointment which was 30 minutes after requesting it. The nurse carefully and thoroughly examined my ear and then gave me a prescription for ear drops.
Later in the day I needed advice and treatment for a problem with my back which occurred following a dermatolgical procedure, once again I received an appointment very shortly after I phoned. The nurse again made a comprehensive examination ; she subsequently, after consulting with a doctor telephoned me to advise me to collect a prescription.
In both cases I was given the best and most sympathetic treatment that I could have wished for. | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Positive experience | 5 | I was able to make an appointment with a nurse on the day I phoned. I was seen on time. She listened carefully to my health issue and this is now being resolved | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Good practice | 5 | Got through on the phone fairly quickly and was offered an appointment the same morning was pleased as was going on hoilday next day | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Doctors appointment | 3 | The advice and clarification from the GP was excellent. The receptionist seemed not to understand my request for my medical records to be available on the NHS app. I’m sure she’s now checked with the ‘team’ and my request will be acted on | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Great care | 5 | Called at short notice referred to acute care, saw a clinical practitioner diagnosed quickly and efficiently proscribed medicine, and gave onward advice great service. | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Worth the wait | 4 | Had to wait a long time for my appointment as the doctor was running late. The reason she was running late was because she actually listened to me and obviously had been doing the same for all her previous patients. I came out not minding the long wait because I felt somebody was actually going to do something to help me at last. | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | I couldn't fault it. | 5 | I was seen on time, the Nurse was very welcoming, made me feel at ease and did a good job.
It was a pleasure to have needles put in me by such a nice team :-) | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Great doctor | 5 | GP was extremely helpful, easy to talk to and found practical solutions immediately left me as a patient confident with the outcome of my appointment and the future | August 2023 |
K84017 | windrush-medical-practice | https://www.nhs.uk/services/gp-surgery/windrush-medical-practice/K84017/ratings-and-reviews?currentpage=6 | Nice experience | 5 | I am pleased and very satisfied with how I am treated by the Practice and its Practitioners O was able to have quality time with my GP and was not rushed during my visit | August 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | So caring and efficient | 5 | I feel I am looked after very well - I have very frequent visits and they’re always good. They pick up issues quickly and I can get appointments when I need them. | July 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Good practice | 3 | Most of the doctors, I have seen have been pleasant, effective, and efficient, and I would recommend the practice in general. However, for the older patient, I am not sure it is totally appropriate as it is more like a drop-in centre and I am never able to see the same doctor twice am - most of the GPs. do not know who I am, although I have a couple of quite serious conditions. In general it is I will run practice, but I think it is too impersonal for those over retirement age. | June 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Good practice | 5 | Professional and kind, never rushed, both with doctors receptionists and nurses whether online on the phone or in person | June 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Great practice | 5 | Always get looked after. Any problems I have get sorted. Any further treatment I need is sorted too. | June 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Great individualised care | 5 | I saw one of the practice nurses who was lovely - both professional and reassuring. When the ECG machine didn't work first few tries, she called a colleague in to help and together they got it going. | June 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Great practice | 5 | Really good doctors practice always happy helping staff understanding they care seen quickly, I have autistic son and they are understanding and care , welldone , | May 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | The Team are knowledgeable, professional and caring
I feel very well looked after by you
Thank you. | May 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Excellent Practice | 5 | Saw the nurse fr a BP check. Very pleasant and efficient. She also organised a further appointment to check my diabetes. | April 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Lovely receptionist | 5 | I rang to see if I could get an urgent appointment for my son, and the receptionist, B....., was extraordinarily helpful and kind to me. In these days when we know all doctors and receptionists are under huge pressure, she managed to organise an appointment but she also listened and was reassuring and helped reduce my stress. I am very grateful to her. | April 2023 |
K84016 | 19-beaumont-street-surgery | https://www.nhs.uk/services/gp-surgery/19-beaumont-street-surgery/K84016/ratings-and-reviews?currentpage=6 | Very patient centred practice | 5 | I was offered an appointment with the GP of my choice, for a non urgent problem, the following week, at a convenient time. I was asked whether I wanted it to be a phone consultation or in person at that time. Booking in was quick and easy. The waiting area was quiet and peaceful. I was invited in to the consultation by the GP himself. In the consultation, the GP took time to listen to me. It was evident that he was aware of my past history, though I had not consulted him as a patient for several years. He took time to understand my concerns, made wise suggestions, offered blood tests and told me he would email me himself when he has the results. He offered me the opportunity to contribute to the note taking process for my rather complicated presentation. The receptionist told me I could have had the blood test the following day but an appointment was made at my request for the next week. | March 2023 |
K84049 | 27-beaumont-street | https://www.nhs.uk/services/gp-surgery/27-beaumont-street/K84049/ratings-and-reviews?currentpage=6 | Amazing practice. | 5 | I've been with this surgery for years, and they are absolutely fantastic. All of the Doctor's have been caring, understanding and incredibly professional.
The reception and administrative staff are so friendly, and have often gone out of their way to help out in extenuating circumstances.
Also, this is the only practice that I've been with in nearly fifty years, where you don't feel like you have to fight past the 'reception guard' just to get to a doctor.
Honestly, I cannot recommend this surgery enough. Thank you all at 27, Northgate. | May 2023 |
K84049 | 27-beaumont-street | https://www.nhs.uk/services/gp-surgery/27-beaumont-street/K84049/ratings-and-reviews?currentpage=6 | Fantastic lead nurse | 4 | I have encountered the lead nurse several times now, including in the context of a cervical screening. It is very rare to encounter someone as highly professional, friendly, thorough, and efficient as this lead nurse. Even procedures that can be very uncomfortable and even traumatic don't have to be uncomfortable at all under their hands. This person is absolutely fantastic and probably deserves a big raise! | March 2022 |
K84605 | king-edward-st-medical-practice | https://www.nhs.uk/services/gp-surgery/king-edward-st-medical-practice/K84605/ratings-and-reviews?currentpage=6 | Above and Beyond | 5 | The doctor went above and beyond to sort the appropriate pain medication for me. Even going so far as ringing around pharmacies to ensure that I would be able to collect asap given the level of pain I am experiencing. She took time to go through my condition and pain options. She has even booked in a follow up telephone call for later this week to assess progress. I am continually impressed by level of care offered by this practice. They really excel at care and compassion for patients as well offering high quality professionalism in service delivery. They are a model of good practice. | August 2023 |
K84605 | king-edward-st-medical-practice | https://www.nhs.uk/services/gp-surgery/king-edward-st-medical-practice/K84605/ratings-and-reviews?currentpage=6 | great and fast response | 5 | After my blood test, i had a very quick response from the doctor who called me and offered me another visit on the same day. | March 2023 |
K84605 | king-edward-st-medical-practice | https://www.nhs.uk/services/gp-surgery/king-edward-st-medical-practice/K84605/ratings-and-reviews?currentpage=6 | Excellent Personal Care | 5 | I have never experienced such personalised and thorough care from a GP. Taking time to sort referral, take BP and bloods, reviewing my medication and suggesting appropriate modifications something that I have never had from previous GP practices. I came out feeling that I had had a full health MOT. From the very friendly and responsive reception team, practice nurses to the GPs this is clearly a practice who care about their patients. I am more than happy that by moving into the area I have signed up to such an excellent practice. | March 2022 |
K81633 | south-reading-&-shinfield-group-med-prac | https://www.nhs.uk/services/gp-surgery/south-reading-&-shinfield-group-med-prac/K81633/ratings-and-reviews?currentpage=6 | A total joke | 1 | This surgery is a joke, can never book an appointment even when it’s the go that has requested you book one. It’s always that you have to call at 8 in the morning for an on the day appointment. So people’s jobs do not allow that and using an emergency on the day appointment for a non emergency just seems wrong.
Complete and utter unprofessional and unhelpful surgery | July 2023 |
K81633 | south-reading-&-shinfield-group-med-prac | https://www.nhs.uk/services/gp-surgery/south-reading-&-shinfield-group-med-prac/K81633/ratings-and-reviews?currentpage=6 | Terrible experience | 1 | This review covers the combined Shinfield / South reading practice.
Getting an appointment at this surgery is always an excercise in frustration. Getting through on the phone is near impossible and you can guarantee that by the time you do get through, there will be no appointments left for the day.
You are unable to book appointments for future dates, so the only option is to give up and call again the next day.
I was pleased to see that this practice was moving to allowing appointment bookings online, but unfortunatley, it seems to be a lie.
In the practice, there are posters advertising this service. If you phone up, you'll get a recorded message telling you that you can book online, but it's just not true. If I go to my online account it says 'you have no upcoming appointments', but when I try and book one, it says 'You have reached the maximum number of upcoming booked appointments at your GP practice.'
The only way that I can get an appointment is to walk down to the practice in person in the morning and talk to the receptionist directly.
The appointment will almost always be a phone appointment, which is fine in many cases. However, I won't be given a time, or even a window. This means that I must be available to take a call for the whole day until it comes through. In a meeting, on the toilet or otherwise unable to get to the phone? Tough luck, you missed your chance and need to book again.
Once I'd spoken with the GP, I needed to go back to the surgery to pick up a form. Luckily, I work from home, so this wasn't a big deal.
However, when I got there, the receptionist was unable to print the form due to computer issues. After 20-30 minutes of trying different things, she had to leave the front desk to go to a separate office and ask someone else to print it out.
I'm grateful for that receptionist's perseverance and I have a lot of sympathy for both GPs and receptionists who are often overworked and overwhelemed, but the service provided by these practices is simply not good enough. | January 2023 |
K81633 | south-reading-&-shinfield-group-med-prac | https://www.nhs.uk/services/gp-surgery/south-reading-&-shinfield-group-med-prac/K81633/ratings-and-reviews?currentpage=6 | Receptionists are rude | 1 | During call with Receptionist, I kept on coughing, and she reprimanded me for coughing over the call , stating my coughing is causing ache in her ear. Tried explaining that I am putting my phone away while coughing but she wouldn't listen.
They lack basic manners. I can name the receptionist here, but naming and shaming won't solve the issue. They need to be given training how to work under stress without losing basic human manners. | December 2022 |
K81633 | south-reading-&-shinfield-group-med-prac | https://www.nhs.uk/services/gp-surgery/south-reading-&-shinfield-group-med-prac/K81633/ratings-and-reviews?currentpage=6 | most unreliable surgery | 2 | i was calling to book a appointment for 4 days . every time they answered call saying doctor will call us , then what they doing giving one ring then putting phone down before answer the call . it was nurse calling everyday not even doctor. this type of behavior not acceptable from doctor. we only call doctor when we really need help and medicine to prescribe for our illness . my wife suffering pain and other problem last 8/9 days but could not see doctor . | January 2022 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Appallingly overcomputerised | 0 | Although the staff are excellent, communications with the surgery can mean working through four separate online forms, all of which ask the same questions. Ditto asking for a appointment. This is new and may settle in, but at the moment it's truly appalling | January 2024 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Confusion | 3 | It has taken 2 . 5weeks to get an appointment with a Dr . I received text to confirm face to face booked in on the machine waited & waited !! Then my phone rang it was the Dr " what can I do for you ?? . Couldn't believe it thought she was running 35min late !! I was seen i do believe the administration team could be better .
It will be a good talking point but of course in medical situations these errors are unprofessional. | November 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Very unhelpful | 1 | I am 32 weeks pregnant and a teacher and have come into contact with a child who has mumps. I think I am fully vaccinated but rang the surgery to ask if they could access my vaccination record to confirm this. I was told this would have to be a phone appointment with a nurse which couldn’t happen for another 13 days. This could be putting myself and unborn child at risk for almost two more weeks. This is unacceptable and could potentially be dangerous. | October 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Poor service and communication | 3 | Blood test results taken 1 month ago confirmed I was taking too much medication. I was advised by text that I would receive more information by telephone in 4 weeks time.
Despite requesting more information at an earlier time, this was refused. The surgery were quite happy for me to continue taking too much medication. If I experience chest pain etc. then to contact local hospital or 111. This promotes poor use of our health care services and a neglect of my healthcare. As it is I am expected to take the call in the middle of my working day. | September 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Faultless practice! | 5 | Yet another blooming ailment for me but yet another excellent response from the Western Elms/Circuit Lane team. I had to wait all of three-and-a-half minutes for my call to be answered this morning, the very polite and friendly receptionist took the essentials of my problem, I was called by a highly helpful and knowledgeable paramedic just over an hour later who discussed my symptoms in detail and told me exactly what I needed to do and what the surgery would organise for me and three hours later I had a phone call offering me dates for blood tests and a full med check.
I am actually staggered – although very grateful – that with the load there is on GPs and their support staff these days that our surgery is able to offer such a first-class service – one that nevertheless I have experienced from the surgery many times over recent years – but I am also saddened that as I know there are many patients from the surgery who have all had similar excellent experiences that it is generally only people who feel the need to complain who give feedback. It would be really good to see a few more positive reports from patients who have received the great service that I have, to show the Western Elms/Circuit Lane staff – medical and administrative – how much we appreciate them being there for us! | July 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Poor service | 1 | Called into surgery on Monday 24th due to concerns with a mole on my back. The surgery waiting room was empty but told no slots available and told to call in morning. Tried to contact surgery in morning couldn't get through. Tried a bit later to then find I'm 14th in queue hung up as couldn't wait that long as at work. Difficult to call from work as unable to use phone in certain areas. Still haven't got appointment and concerns about the mole on my back. Totally disappointed with service | July 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | OMG, I have no words... | 1 | You have a better chance of winning 6 in the National Lottery than booking a doctor's appointment at this clinic.... And if you're lucky enough to get a face to face appointment, they'll send you across town to a clinic at the Circuit Lane. If I would like to explore England, I'd book an appointment at some surgery near Snowdonia! Nevertheless, I am lucky and managed to book an appointment! Of course they sent me to Circuit Lane - and I don't have a car, so I'll have a one hour journey to my destination. Also I have to wait over a month for the mole to be seen, a bit long in my opinion, isn't it? I have already been to this clinic about two weeks ago regarding exactly the same issue!!!!!! I was sent to a triage nurse who (there were 2 nurses at the time of my visit), and now is the best, they told me straight up that she didn't know anything about moles and someone would contact me to book another appointment! What a wasting of tax payers money, resources and patients time!!!!!!
I have been to several GP surgeries in Reading but Western Elms is the worst of them....
NHS, please sort this mess out! | May 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Excellent practice! | 5 | I have just had a telephone consultation with a doctor at the surgery and bearing in mind that seemingly most people only give feedback to complain I thought I would say how helpful, thorough and caring the doctor was … as always. I have nothing but praise and thanks for the attentions I receive from Circuit Lane/Western Elms. | April 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Caring as always | 5 | I felt it was once more time for me to express my gratitude to the medical and the administrative staff at Circuit Lane Surgery. There is so much bad press these days about GP surgeries and I find ‘my’ surgery so caring, responsive, competent and proactive. As the years go by, these factors become ever more important to one’s day-to-day well-being, having the comfort of knowing that if I do present with health issues they will be promptly and properly attended to.
Well done guys, and thank you! | March 2023 |
K81062 | western-elms-&-circuit-lane-surgeries | https://www.nhs.uk/services/gp-surgery/western-elms-&-circuit-lane-surgeries/K81062/ratings-and-reviews?currentpage=6 | Terrible practice | 1 | Over the last few years the level of care and service from this practice has steadily declined.
It's almost impossible to arrange an appointment unless it's an emergency, there's no continuity of care for follow up appointments. Today I've had a phone appointment booked, the gp did call but as soon as I answered they hung up and then I received a text saying that I missed my phone appointment!!. I called back to wait on hold for ages to be told that the gp would call me again. 5 minutes before closing I called again to be told the GP had left for the day and my only option was to go through the same process tomorrow.
This is 4 months after my initial contact for the same issue which is still unresolved, there have been errors at every point. Appointments booked incorrectly, blood tests have been either lost or missed and had to be repeated, phone appointments haven't been completed, medication hasn't been reviewed and no one seems able to resolve any of the issues.
Separately specialised referrals haven't been carried out and GP's have on occasion been rude and insensitive.
The receptionists do their best in an impossible situation and all of the nursing staff have been professional.
I will be moving surgery. | March 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | I used to rave about this practice (not anymore). | 1 | I have just had a health issue and once I got a doctor to speak to they were absolutely wonderful, but, I had to make the appointment via 111 and not the surgery as it is impossible to get through to the surgery directly, or once through be able to secure a future appointment . I have also recently attempted to make an appointment for my daughter, but to no avail.
I understand the pressures that the NHS are under at the moment. I sympathise. However, it is unacceptable to have a phone system that rather than even allow you to join a queue, simply presents you with an engaged tone. I can sit in a queue, I can be disappointed that I have not been able to get appointment, but this feeling of absolute desertion and helplessness from not being able to even access a queue is unacceptable.
Simply sticking a letter up on your website that there are pressures and you are doing your best is not good enough. The NHS is not a free service, we all pay for it through our taxes. I have a great deal of time and respect for the institution. I am grateful that I have the opportunity to access my surgery. But respect flows both ways. I'm asking you a simple thing - just sort your phone system out. | April 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Horrible surgery and rude reception staff | 1 | I have been waiting since last week for my appointment . I was told to go on patient access at 7.30 am or 9.00 am or 1 .00 when surgery released the appointments. Tried to go for every single day and appointments gone with in 1 minutes of releasing them . Then I manage to book 1 appointment for today and doctor meant to call me and no one call all day . When I enquired I was told my appt was closed because I didn’t pick the phone . I was holding my phone since all morning . Reception lady was so rude and said if I compliant I need to write a letter not email . I said email is writing but she told me we don’t do emails . Then why this surgery asking us to only book appointments online why not we allowed to go to surgery . This surgery need big big change . So fed up . We are paying all our taxes and insurances but unable to see Gp when we need it . I hardly go to see GP but this time I had to get it checked as my colestrol are high unless surgery want me to have heart attach than they will see me . | March 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Great clinicians no appointments | 1 | I am so very sorry to write this review but I am defeated. I have been trying to get an urgent appointment on behalf of my mother who is going through a needs assessment in a local care home and referrals need to be made to certain places. I’m told I need to speak to the dr but you just cannot get an appointment. I’ve tried all the usual Patient Access and NHS app and within seconds of releasing spots before you can register they are gone. I strongly suspect they are not really being released. I’ve tried complaining and I’m told there is a strict embargo on allowing patients access to GPS.
Alongside my mothers situation I need to get referred back to hospital clinics after Covid for serious illnesses and again without access to the GP cannot do so.
I’ve been with this surgery since 2005 apart from a very short period away over 2019-2020. The clinicians are amazing snc very good once you do get through but the system is completely broken. They really have to rethink what they need to do- and they are still admitting new patients.
On Facebook everyone is complaining about the same issue and review too as you will see, but I note that the surgery isn’t even bothering to comment which isn’t the sign of one who cares.
My mothers care home has advised I remove Mum from this surgery now because they also have hit a brick as with them.
I strongly advise people in the samd position as me to contact the CQC site South Bucks because the inspector is now collating evidence to decide whether to go in and reinspect according to an email I received from them last week when I complained.
People are not safe with this practice until access is improved to our wonderful GPS. | March 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Trying to get an appointment is impossible | 3 | I've not been able to get an appointment since November 2022.
Clinical care is probably ok,but trying to even speak to a Doctor is seemingly impossible. | February 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Great Practice | 5 | Had symptoms of dizziness, was seen the same day, had blood tests and treatment given. Diagnosed with postional vertigo and had treatment for that as well. | January 2023 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Awful | 1 | Impossible to get an appointment. The doctors are good but getting through to them is impossible. I'm currently taking medication for asthma and depression but as i am a newly registered patient i am required to book a GP appointment before any repeat medication can be issued. I have been trying for 10 days to get an appointment. I managed to get one today, but the receptionist was very rude.
Last 10 days I have been spending 30 mins each morning calling the surgery trying to get an appointment (and at the same time using my laptop to see if i can find an appointment online) while getting the kids ready for school. It's awful.
Also, i do not understand why they are not able to release some appointments for 1 or 2 weeks ahead (and also release some appointments on the day).
I can see that there are many reviews highlighting the issue with the appointments. So not sure if anyone is looking at the reviews. | December 2022 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | can't get an appointment | 2 | I have been trying front 10days to get an appointment no luck. I made 30 phone calls from 8am .phone busy for 23 minutes. 31st call through but sorry no appointment for today. suffering from knee pain. | November 2022 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Possibly improving? | 3 | I was dreading having to battle with the notoriosly overloaded telephone appointment system when I felt I really needed to get a doctor's examination of a persistent chest pain (My 1st 'feel-need-to-speak-to-a doctor' request in four years)
After pressing the redial button a few times at around 08.00 hrs, I managed to get myself into the queue to speak to a receptionist (15 mnute wait) who arranged for a call-back from one of the practice doctors 90 minutes later.
After explaining my symptoms over the phone, I was invited to attend in person for a physical exam 30 minutes after finishing my call and had a same day chest X-ray.
I've always found all the staff at Burnham Health Centre helpful, professional and reassuring. I've nothing but praise for the treatment I've received over the years from all the doctors, nurses & admin I've encountered.
Maybe I got lucky today in getting through to make an appointment relatively painlessly today, or maybe there have been improvements to their system. Hope it's the latter because once you get to see the medical professionals their service is second to none. | August 2022 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Appaling Treatment When Calling through to reception | 1 | I have been a patient at this surgery for more than 2 decades and this practise once had a preteen reputation. I have certainly witnessed the downhill spiral of service provided over the last 7 years. Appointments are hardly ever available with the doctors, one's care is not followed up and long holding times on the phone continue. Most of the time appointments are not available which is the key issue for this surgery is. The reception staff members are not in the least friendly and are antagonistic and unhelpful. Many Burnham Health Patients who are friends in the local area all talk about Burnham Health Centre and the lack of patient care and not being able to get appointments. I have read through some of the reviews online again today and certainly agree with most of the reviews and 1 star rating. Other surgeries offer easy access on their online page such as patient suggestions and complaints, numbers of doctors and names etc. There are also other Trusts that offer easy web page booking systems and cancellation with make it far easier than the Patient Access System which clearly doesn’t work at Burnham Health Centre. Today was another example, I called and held for nearly an hour just to be told by the receptionist to hurry up with my enquiry as the line is for emergencies calls only. The receptionist advised me that all the calls are directed to reception and that the automated messages when calling through for options such as new appointments or cancellations all filtered through to reception anyway. With other words, reception is the emergency line. I don’t know why the receptionist treated me like this today – is my call not important? I am well aware that Burnham Health Centre does not take emergency calls and I was not aware that they have an emergency line. I was not shocked at what the reception said to me today as there always seems to be some sort of divergence when making contact with the surgery as experienced over the past few years. In fact, I am so use to the antagonistic way I am treated that I prepare myself before making a call. The whole experience of calling and speaking with the staff leaves one feeling anxious, disparaged and distressed. I am currently looking to re register myself and family with another surgery and follow many other of my friends and family who have already done so. It is truly sad to have watched a brilliant Medical Centre go backwards and achieve ratings of (1) star. The Doctors are brilliant when you can get to see them! | August 2022 |
K82033 | burnham-health-centre | https://www.nhs.uk/services/gp-surgery/burnham-health-centre/K82033/ratings-and-reviews?currentpage=6 | Extremely poor service | 1 | Daughter found a lump in her breast, we called to try and obtain an urgent appointment for it to be looked at, got told no appointments and to call 111 after 6pm (no doubt this is because 111 would have probably told us that we have to be seen by them) | August 2022 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Great Practice | 5 | Had my monthly bloods taken by the health care assistant. Very good experience she made me feel at ease. Kind and very professional. | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Diabetic nurse and receptionists | 4 | When you do finally get to see someone, their patient handling and understand is top notch.
They actually listen.
Thank you.
I just wish we could sort out the appointment fiasco for us who struggle with online stuff. | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Amazing patient care | 5 | After visiting the practice yesterday I needed to rebook a second appointment today and the lovely receptionist this morning around 8.30am could not of been more helpful, even offering to call back once the second lot of appointments were available as I was working and unable to call but desperately needed this appointment. The care given was above and beyond yet again! Such a wonderful practice with wonderful staff! Thank you | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Vast improvement | 4 | This is the best consultation l have had for a long time. I would point that being very healthy visits to the surgery are infrequent. However today’s experience can only be described as ‘top dollar’. Well done with the surgery improvements. | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Very good practice | 5 | Had blood test at 8.14 am was done on time an was able to get to school on time aswell. Staff was very friendly an profeesional | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Great practice great service | 5 | I had to get an urgent appointment in which I was asked to fill out a request on the new online form for appoinmemts. I had a reply via text message withi. 20 minutes with an appointment booked for that day. Thank you | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Good experience | 5 | Had appointment with the Practice Nurse today. Made me feel at ease very gentle and extremely polite. The Reception team very helpful. All Round good experience . | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Good practice | 4 | I phoned the surgery I waited till I was on queue no 1 and when it came to my turn the phone continued to ring I decided to drive to yhe surgery which was empty bar one person spoke to the receptionist
Who dealt with my query straight away. | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Complete Mismanagement | 1 | I followed their process to book an appointed for my elderly mother, I received two call, which rang twice and then they hang up before I could answer the call. Then I received a text message to book a slot for the appointment which I did. Later in the day when I called to ask when I was expecting to receive a call back, I was informed that the appointment was arranged face to face, when the text message I received was for a telephone appointment. | January 2024 |
K82006 | iver-medical-centre | https://www.nhs.uk/services/gp-surgery/iver-medical-centre/K82006/ratings-and-reviews?currentpage=6 | Great helpful practice | 5 | GP are very helpful, staff members are really supportive, appointments are always on time with several reminders. The Iver Medical Centre is the best in area. | January 2024 |
K84008 | chalgrove-&-watlington-surgeries | https://www.nhs.uk/services/gp-surgery/chalgrove-&-watlington-surgeries/K84008/ratings-and-reviews?currentpage=6 | Fantastic Surgery | 5 | I cannot recommend this surgery highly enough - all the staff are so helpful and friendly from the reception and admin/secretarial teams to the HCAs, nurses and doctors. I have visited a lot in the last year with my 90 year old mum and all the doctors have been incredibly kind to her and have really gone the extra mile to make her feel comfortable and supported in her health journey including 2 last minute home visits when she was really poorly. It’s the little touches like remembering she needs to get well so she can get back to going shopping and eating tea and cake that make all the difference! The HCA team really take their time trying to get blood out of her tricky to bleed veins and they always succeed with minimum discomfort to my mum whilst asking about her day to take her mind off it. The nurses are always kind and do their utmost not to hurt her when she has her injections. Receptionists are polite and courteous and go out of their way to help with queries. Calls are usually answered quickly and professionally and when I have to wait I just know they’re super busy but they still go out of their way to help when they answer. I have had no problems booking appointments for either my mum or myself and the secretaries even emailed me directly a couple of referral letters so I wouldn’t have to wait for the post. All held together no doubt my an amazing practice manager. Well done to all of you for providing such a first class service in what are very difficult times for primary care. | January 2023 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Superb Service | 5 | I recently had a heart operation following a diagnosis from my GP at The Allen Practice.
Unfortunately after discharge from the hospital I felt that my condition was not progressing well at all.
I went back to my GP and after listening to my concerns he left no stone unturned to establish what was wrong.
It was within a short time that he established that I needed to be back in hospital.
So here I am , back in Hospital and hopefully will soon have my problems sorted. ThankYou. | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Very helpful, friendly and extremely professional | 5 | I had a telephone call today with the doctor with myself and my son, about whom we’ve been concerned. The doctor took time to understand the issues in detail and asked a lot of questions and helped Henry to feel comfortable sharing details. He carefully explained his thoughts on the issues and went through his proposal for next steps. As always, the doctor was clear, friendly and very patient. | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Fantastic, friendly and helpful practice | 5 | The surgery have been so supportive and helpful, in the most difficult time in my life. Whenever I call or go into the practice I’m always treated with so much care, compassion and sympathy. | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Great GP practice | 5 | I attended the GP practice this morning do you have the flu injection and I found them to be both professional understanding and answered all my questions | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Amazing Practice | 5 | I have been with the practice for many years and in my opinion it goes from strength to strength .The booking system amd prescription ordering is effortless through patient access . My doctor is efficient , calm and friendly .
I can get a face to face appointment or a telephone appointment quickly . This morning I had a telephone appointment as promised . The call was thorough , relaxed and covered all areas of my concerns . I feel very well supported and looked after . My doctor is amazing but I also think it’s important to mention the lovely nurses and secretaries who are incredible too . I would highly recommend this practice to anyone . 5 stars ⭐️ | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Excellent care after inpatient stay in hospital | 5 | I had various follow up calls and in person visits to try to determine why I had a fall which resulted in surgery.excellent care all round | October 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Great Practice | 5 | I have been under regular review to manage high blood pressure and the attention to detail has been excellent. I recently developed a very nasty Polymyalgia and the GP service to tackle the symptoms has been both speedy and effective. Very pleased. | September 2022 |
K82078 | the-allan-practice | https://www.nhs.uk/services/gp-surgery/the-allan-practice/K82078/ratings-and-reviews?currentpage=6 | Great practice is the talk of the town | 5 | Always helpful and on the ball,with a good professional manner,getting things arranged as soon as possible A very well thought of practice | January 2022 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Woolton Hill & kintbury are both great practices . | 5 | Woolton Hill & kintbury Surgeries are both very good practises. The staff are helpful and efficient,and try to do their best for each person.
At times appointments are a little far off, but if the intended visit was an emergency one would be seen at once. I have no problem with attending the Surgery and find the doctors very thorough. The nurses also take great care to do their jobs with great care. | September 2023 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Amazing service. | 5 | All through covid and beyond we have always been able to contact the surgery and speak to or see a doctor the same day. All over the news it's about people unable to see a doctor or access treatment and we feel truly blessed that our surgery is so amazing and they work so hard. | February 2023 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Exceptional practice | 5 | So caring and professional ,they make every effort to available and helpful.
The doctors always call when they say they will and and appointments where appropriate are offered without hesitation. | January 2023 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Perfect GP practice with fantastic patient care | 5 | I have had the pleasure of being a patient at this surgery for numerous years. I am always above 95% satisfied with the level of care and service provided. Contact with reception and Dr appointments are fast (in comparison to what I hear about their contemporaries) and readily available. The practitioners and staff have great customer facing skills and understanding, plus the level of experience is exemplary.
My health issues have been varied and complex (in my opinion), but I have never struggled to get appointments (either face to face or via phone), the repeat prescription service is hassle-free and the communication between myself and the surgery is always straight-forward and reliable. The staff are always pleasant, polite and understanding. They all seem to be prepared to offer the highest level of care/service and will also go above and beyond if needed.
I truly appreciate the fact I have finally found myself in the highest level of care (this is my 5th GP surgery in my 45 years) and cannot recommend them enough.
Thank you Woolton Hill & Kintbury. | September 2022 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Effective, quick and kind | 5 | Dear surgery,
Thank you for making a rapid referral to physio within a day of the request. Also very kindly see me one day after requesting an appointment with your physiotherapy doctor. Is most reassuring to have an expert view given so quickly and details advice about how to manage the issue. Under the current strain of the pandemic, it is impressive and lovely to have such quick kind and effective service. I can see why you have been rated number one practice in west Berkshire recently (I say this as a GP from a nearby practice that was also in the top five but not the number one spot!). Many thanks. | March 2022 |
J82054 | kintbury-&-woolton-hill-surgery | https://www.nhs.uk/services/gp-surgery/kintbury-&-woolton-hill-surgery/J82054/ratings-and-reviews?currentpage=6 | Highly Responsive Practice. | 5 | Having suffered a stroke in 2021, the support from the practice has been nothing short of brilliant. Their responsiveness is well within any acceptable measure and often a few hours after a telephone call. One can get advice and help with medication, physical and mental well being not to mention physiotherapy and calm, attentive front office and nursing.
Thoroughly recommended. | February 2022 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Disappointing experience | 1 | Overly long pre recorded telephone message states that you can now book appointments using the NHS app. This is incorrect as there are no appointments available to book at this surgery. Why not?
The website is difficult to navigate, contains out of date information and does not allow feedback from patients about how to improve services. It is not possible to directly message this surgery. | June 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Medication | 4 | On numerous occasion I have been told my meds be ready and when got all way to pharmacy they haven’t even been side by doctor
Today as the last straw that I’m suffering I went to doctors on Wednesday and Thursday meds haven’t even been signed so waiting another day it isn’t good enough the doctor it been sent to had left for day but she had them sent to her on Wednesday | June 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Good experience so far | 3 | Thought I'd leave a positive review as others have been quite negative so I was preparing for a long wait but credit where it's due - I just called to make an appointment, was first in the queue, the phone was answered even before the automated message was finished, I spoke to a friendly and helpful receptionist, I didn't feel rushed and the appointment was made in two minutes flat. New phone system apparently which is helping a lot. Very many thanks. | March 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Obfuscating procedure. Treating clients childshly | 2 | Unable to access my medical records via MyGp. Continually failing to find connection to Milman. This is an nhs recommended app.
Trying to access same records via Milman website....met with "patient" requires further validation without stating what that might be.
Disgraceful and insulting if not illegal. | March 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Refusal to do simple blood test | 2 | Cannot book an appointment for a blood test even a month in advance as they apparently don't have anyone to do it. It is imperative that I have this text once a month in order to be allowed my essential medication. If I don't get it I may become seriously ill. | March 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Worst Surgery- avoid if possible | 1 | I have requested for a medical certificate and I have been told that it will take 28 days for doctor to fill few fields. Any way service is extemely poor and let’s not talk about appointment system which is non existent. | February 2023 |
K81040 | milman-&-kennet-surgery | https://www.nhs.uk/services/gp-surgery/milman-&-kennet-surgery/K81040/ratings-and-reviews?currentpage=6 | Amazing new phone system | 4 | After months of not being able to get through to their phone handling system, it seems they have a new call handling system in place. Was able to ring direct, request a call back holding my place (instead of queuing), got a call back from Dr in 15 minutes, and offered a face to face appointment with a highly qualified health professional/nurse that morning. Hoping this new technology will return the practice back to their previous high levels of service before they merged - fingers crossed! | February 2023 |