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G82205 | st-john's-medical-practice | https://www.nhs.uk/services/gp-surgery/st-john's-medical-practice/G82205/ratings-and-reviews?currentpage=6 | So friendly and helpful | 5 | I registered here today for me and my son as we are new to the area. The receptionist was so friendly and couldn’t have been more helpful. She made sure I had all the right information and even called me to confirm some details that I hadn’t provided (which was my poor admin skills)… I know it sounds silly to be so overwhelmed by simple friendliness and helpfulness but I’ve honestly never had that in any doctors surgery I’ve registered with, I’m normally quite intimidated. It really made me feel positive about it. Thank you! | January 2022 |
G82698 | dr-rb-kumar-practice | https://www.nhs.uk/services/gp-surgery/dr-rb-kumar-practice/G82698/ratings-and-reviews?currentpage=6 | No compassion for patients | 1 | I had to ring exactly 120 times from 8 this morning and finally was able to make an appointment. I was told I’d have a call back after 3pm. I kept my phone by my side on loud for the entire day just in case he called before. I even took the phone in to the toilet with me. Eventually after 6pm I called the surgery to find out if the GP was going to ring me. The receptionist said the GP left a note saying he tried to ring me at 15.50. I have evidence that this is entirely false information. Unfortunately this is not the first time I’ve been made to feel insignificant and unimportant by this GP. What a waste of my entire day. Very upset and will be looking for a new surgery. | April 2023 |
G82698 | dr-rb-kumar-practice | https://www.nhs.uk/services/gp-surgery/dr-rb-kumar-practice/G82698/ratings-and-reviews?currentpage=6 | Blood | 3 | i had a blood test and this always good as the nurse is always helpful because my veins are not always showing so she told me to drink lot's of water and it really helps. | July 2022 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Thankful for the dedication and compassion | 5 | The kindness and compassion and dedication and expertise you showed during that appointment was beyond what I had expected. It led me to conclude that you have had specific training in this area of mental health or if you haven’t, you are extremely naturally gifted with these skills.
Not only were you able to show professionalism and respect that resonated with our teenage son but you showed us, his parents, the same. | September 2023 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Friendly and helpful staff | 5 | My post-surgery recovery process was perfectly handled by the nursing and admin staff at Greensands. They made me feel safe, comfortable, and confident along my road to recovery. I know I'm in safe hands should I need care again. | August 2023 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Awful | 1 | Avoid this practice, it’s totally impossible to get an appointment, there are so many barriers. You are always palmed off on to other Heath care professionals - there are no doctors it seems. Terrible | August 2023 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Excellent service | 4 | My husband had a health issue which needed a prescription urgently as we were going away for a few days. The prescriptions and operations team could not have been more helpful in advice and support and pulled out the stops to get him a very swift review which enabled him to be prescribed what he needed. They were helpful, friendly, sympathetic and a credit to the surgery - thank you so much. | August 2022 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Great service every time | 5 | I have always received wonderful service from Greensand’s & appropriate appointments are always made. I’m sure like many surgeries and being NHS in general, the staff feel the pressure and try their very hardest to satisfy each patient and I really appreciate the help I have received each time from the surgery, so thank you. | June 2022 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Kind and caring | 5 | We recently changed Doctors and moved to Greensand Surgery. They are always so helpful when needing an appointment. After my daughter becoming very unwell recently they were exceptionally kind, caring and thorough. At a worrying time I couldn’t have wished for a better person to take care of us. No one ever wants to go to the Doctors, but if you attend Greensand you will be in good hands! Thank you for your kindness. | June 2022 |
G82024 | greensands | https://www.nhs.uk/services/gp-surgery/greensands/G82024/ratings-and-reviews?currentpage=6 | Fabulous treatment from all the surgery staff. | 5 | After my 15 year old son experienced a sudden an very unexpected bout of I'll health , I can not fault the service at Greensands Surgery, Maidstone. From the receptionist to the doctors and everyone in-between our son and family felt very well supported and looked after. We can not thank you enough. | June 2022 |
G82708 | marlowe-park-medical-ctr. | https://www.nhs.uk/services/gp-surgery/marlowe-park-medical-ctr./G82708/ratings-and-reviews?currentpage=6 | Medical staff are very good | 3 | Can not fault the doctors and nurses who work at this practice. However, the administrative staff are persistently dismissive and rude. The Practice heavily recommends the eConsult service to request appointments or advice. Today administrative staff outsourced my eConsult request to an external GP hub (4 days after submitting it). The outsourced GP, again lovely and helpful, but they have created a prescription (which I requested in my eConsult) and I have to travel out of my area to collect it from the Hub. The practice admin staff need to consider this when outsourcing eConsults because not everyone is able to travel so freely. | April 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Surgery simply does not pick up the phone | 3 | I have had recurring experience of the surgery simply choosing not to pick up the phone. On more than one occasion, I have waited for a very long time after reaching number one in the call queue. It appears from other reviews that this is a common problem. Furthermore, when you get through, the triaging by reception has been problematic as reception tries to send you to a nurse even though a doctor has suggested coming to see a doctor for the next appointment, because of the nature of the review required. The doctors are great, but working through reception is less than satisfactory. | December 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Felt very cared for | 5 | I was in excruciating pain and called for an urgent appointment. Within 3 hours I'd seen a doctor face to face, my prescription was at a pharmacy within six hours of my first call, I was booked for blood tests within 48 hours, I got blood test results texted to me within 24 hours and a follow up appointment made to discuss results within a week if my first contact witha doctor. I felt extremely well cared for and was dealt with with compassion and care by great staff right through from receptionists to nurses and doctors. A great experience when I was feeling very poorly. | October 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Act on letters | 2 | If you get a letter from another NHS service asking you to do something - please do it. In all the time I have been with this surgery - 15 years - I have always had to chase letters. For example, from a consultant asking for a referral to be made, or for drugs to be prescribed. The latest experience was this September. Letters just get ignored and filed.
I'm with it enough to chase you up, ask you to dig out the letter and do what is requested. Then follow up again if you don't. What happens to the more vulnerable patients? You are letting people down badly, and all you need to do is read and use some common sense. | September 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Pick up your phone!!! | 1 | I received a letter in the post to book a screening test, but have been unable to get through on the phone. I called at 3:30PM today (20/06/22), with 4 others ahead of me. After a while, the phone starting ringing (I got to the top of the queue, yay, I thought!). The phone was ringing for over 30mins with no one picking up, in the end I hung up at just after 4PM - when is the closing time? No idea what to do. How do we get the service we deserve in Swanley? I would desperately like to move surgery, but the alternatives are just as bad going by the reviews. | June 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Urgent registration of a death now day 3 | 1 | To keep within the current laws of registering a death within 5 days tried to call to get assistance with a code but after waiting an hour twice the phone call was dropped.
When it is deemed that we failed to register I will guide the powers that be to this review to show we have tried to keep within the law
Please add an email address to your contact page as without being able to contact we cannot get the numbers required so we can lay dad to rest | February 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | WTF is going on here | 1 | Phone appointments that don't exist, don't return calls, wrong dosage prescribed, turn up for appointment made by them to tell no nurse and can't tell what for - I am extremely saddened and confused with present state of affairs at this practice. I believe care commission should investigate. | February 2022 |
G82028 | the-cedars-surgery | https://www.nhs.uk/services/gp-surgery/the-cedars-surgery/G82028/ratings-and-reviews?currentpage=6 | Shockingly bad practice | 1 | Cannot reach them on the phone, cannot email, if you don't have access to the NHS app, which my elderly Mother in Law doesn't you simply don't have a Doctor. She cannot reorder medication and she can't get through to actually talk to someone, let alone make an appointment.
I genuinely have no idea what they do all day, no patients, no repeat prescriptions, you cannot get past the buzzer on the door etc. etc. This is not a service by any stretch of the imagination. How the elderly are supposed to cope - I have no idea!
The sooner they are shut down and a surgery commensurate with the population numbers they serve is created the better.
I have run out of words to describe this place! | January 2022 |
G82022 | speldhurst-&-greggswood-medical-group | https://www.nhs.uk/services/gp-surgery/speldhurst-&-greggswood-medical-group/G82022/ratings-and-reviews?currentpage=6 | Hit & Miss | 2 | The hit and miss refers to the clinical and admin staff.
Hit - I had an emergency last year and the receptionist was so caring and compassionate.
Miss - Same emergency situation - follow up treatment - the GP was totally uninvolved and couldn't get rid of me quick enough. This was my first contact in 9 months.
Miss - Yesterday, I rang to book an appointment related to above, recurring problem, which is now recurring more frequently. I wasn't bothered how long I had to wait, just wanted to discuss what I should be doing, I wasn't given any real advice at the original appointment, I couldn't book an appointment with the doctor I wanted to see (kind and caring) at all.
I dread ringing and speaking to them or even going in to the surgery.
I wonder why they are accepting new patients when it is difficult to get through and get an appointment as an existing patient.
Today I've been looking at switching surgeries. | October 2023 |
G82055 | weald-view-medical-practice---hawkhurst | https://www.nhs.uk/services/gp-surgery/weald-view-medical-practice---hawkhurst/G82055/ratings-and-reviews?currentpage=6 | Impressive short notice cover for absent GP | 5 | Receptionist asked me to see my GP about non-urgent issue arising from routine blood test. At 45 mins before 9am appointment, I was texted to say GP unwell, but arrangements in hand for colleague to cover. A few hours later, helpful receptionist rang to offer 4.30pm appointment, at which my issue was cheerfully resolved in a two-way discussion with another GP from the practice. Ten out of ten to Weald View for their rapid response and concern for patient care, maintained at a time when health services are facing high and increasing levels of demand alongside staff shortages. | December 2022 |
G82055 | weald-view-medical-practice---hawkhurst | https://www.nhs.uk/services/gp-surgery/weald-view-medical-practice---hawkhurst/G82055/ratings-and-reviews?currentpage=6 | Excellent service | 5 | My telephone call was answered very quickly by a friendly and helpful receptionist. She arranged a test for me and I was receiving treatment within 24 hours. I am a new patient and very pleased with the service. | October 2022 |
G82055 | weald-view-medical-practice---hawkhurst | https://www.nhs.uk/services/gp-surgery/weald-view-medical-practice---hawkhurst/G82055/ratings-and-reviews?currentpage=6 | Poor Medical Practice | 1 | Referals not followed through from recommendation of Hospital Discharge.
GP did not provide handover of medical care during their abscence whilst admitting me into Hospital.
GP does not provide full descriptive information of symptoms to allow investigations by Hospital to assist with diagnosis and medical treatment to aid recovery.
Relys on the method of Pain Prescriptions rather than avenues of Recovery Treatment for long-term injuries.
Medical Documents not collaborated or provided to Hospital Consultants in time of long awaited appointments.
Emails to Practice Manager seeking advice for assistance with raised issues, replied defensively rather than objectively.
Locum GP have acted speedily with medical investigations and medical treatment rather than Practice based GP. | September 2022 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Excellent practice and great service | 5 | The practice has an easy way to ‘check in’ and easy to follow instructions. The doctor who saw my son was fantastic. Very friendly and explained what he was doing and why he was doing it. Could not ask for more and a credit to the NHS | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Offered fast appointment | 5 | Lovely doctor saw our very unwell toddler and reassured us he was OK & fighting a nasty virus. Very supportive and so impressed with how quickly we were offered a same day appointment | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Good Practice | 5 | I Was well looked after and the doctor I saw was very thorough and answered all my questions in a professional way
Thank you | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Great practice | 5 | My appointment was 45 minutes late today, due to unexpected circumstances with patients before, but the Doctor I saw was still very patient and helpful | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Kind care | 5 | I’m always treated with care and respect , they always answer any questions fully and kindly. I always manage to get my problem treated. | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Fantastic nurse! | 4 | Great experience the nurse put me at ease and was really clear in her explanations. She demonstrated to me that although I feel my asthma is ok, I need to take my brown inhaler because of my lung swelling. | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Prompt attention | 5 | I rang the surgery on Friday @ 1730. Explained my problem to a very efficient practitioner and sent a photo as it was a skin issue. Within the hour I had a phone call back and an appointment Saturday @1530. The doctor I saw was pleasant & thoroughly explaining exactly what she thought the issue was. A prescription was issue and a follow up appointment booked. It was a first class service. Thank you | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Efficient service | 5 | Easy to book online, appointment on time, very thorough and efficient. Added bonus of health check. Thanks very much | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Great GP Practice | 5 | The Wall House surgery is just one of the best. Friendly competent staff and patient care is first class. All of the doctors are so professional, approachable and caring and leave me feeling very supported every time I have had a consultation. | February 2023 |
H81089 | the-wall-house-surgery | https://www.nhs.uk/services/gp-surgery/the-wall-house-surgery/H81089/ratings-and-reviews?currentpage=6 | Great service. | 5 | Nothing but a sense of wanting to help. Had a appointment with a respiratory nurse and she was friendly and professional in her approach to understand, diagnose and cure my condition. | February 2023 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Quick and easy | 5 | I saw a nurse for a blood test. It was prompt and simple. I had a query about the result being passed quickly to the hospital where the MRI was taking place the same week and, after checking with the receptionist, they assured me that this would happen in good time | May 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Prompt service and understanding | 5 | The Doctor phoned and was very understanding about my condition and recommended and made the appointment to see the Physiotherapist while I was on the phone, to attend the Dorking surgery. | May 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Great practice | 5 | Absolutely brilliant all staff polite and considerate caring and always do there best to help and go to great lengths to resolve your issues | May 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Excellent service | 5 | I have always found this to be a very good practice for myself andmy family, with a team of friendly and efficient staff. | May 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Excellent care | 5 | I have had several appointments this month due to ongoing ear infections. I have seen the same doctor each time and he has been fantastic. He takes time to listen and has been understanding and supportive throughout. On top of this he has an easy going and friendly nature which makes you feel at ease. I have been very pleased with the excellent care he has given me. | April 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Excellent immediate response | 5 | I emailed a query first thing in the morning I was contacted within hours given an appointment that day and referred immediately for hospital services where I was seen within 4 days of my initial GP visit | April 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Great doctors, dislike the booking system | 3 | I’ve been a patient for over 18 years. My usual doctors are fantastic and caring.
Booking system feels unsympathetic though; I answered all questions and a flurry of questionnaires followed or I was given an delayed appointment so ended in the A&E. During latest visit two receptionists ignored me until an elderly couple joined the queue.
I also wish there was more support on menopause as I’m getting more information from a FB support group than I do in the short period of time doctors are given to deal with such an overwhelming life change. I would not normally even contact the surgery unless I was desperate for help. | April 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Outstanding practice | 5 | I was seen as soon as I arrived even though it was earlier than the start time. Had a comprehensive discussion with the doctor about my needs, not at all rushed. The medication I needed was prescribed for the period I asked for at the pharmacy I chose. This was all especially noteworthy as the doctor had had to work all of Easter weekend and still gave me such excellent service. | April 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Good phone call | 4 | Had a pre-booked phone call with GP which dealt very satisfactorily with my health needs. It was not rushed and there was time for all my questions to be answered. | April 2022 |
H81028 | dorking-medical-practice | https://www.nhs.uk/services/gp-surgery/dorking-medical-practice/H81028/ratings-and-reviews?currentpage=6 | Life Saver | 4 | I registered with Dorking medical practice and I have to say for me personally it has been a lifesaver. Apart from my physical conditions my mental health has deteriorated. The medical practice have very quickly acted on both physical and mental health conditions.
It has left me more confident through this worst period of my life to date.
I was a firefighter for 25 years and now I’m the one being rescued.
Thank you. | April 2022 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Brilliant practice, caring staff and incredibly helpful | 5 | I feel very lucky to have had such positive experiences with this practice, I have recently had to call regarding extremely sensitive issues and have had every query met with an understanding that has soothed my worries and anxieties. The Doctors at this practice are extremely gracious and accommodating, I feel blessed to know that I am in such good hands if ever I need assistance regarding my health. I would recommend this practice to anyone in need of non-judgemental, genuinely caring communication. The outcome following my recent visit has resulted in a quicker diagnosis and the confidence that I needed. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Great practice | 5 | Other than the phone system, which is dreadful, I can't fault the practice. Top marks ! The doctors are lovely as are the nurses. Most of the receptionist are also really great. Very helpful and friendly. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | The best practice | 5 | I wish my doctors were closer to where I live but I would never change! Even though there is a different practice here. Medwyn Surgery has been the best experience for my health. The staff are kind, compassionate and understanding. They don’t treat you like a number but like a human being which is everything. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Great Practice | 5 | All staff always smile and make you feel welcome and cared for. Also very efficient and professional. Really excellent in every way. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Caring and professional | 5 | I was rung with my blood test results - the doctor took care to explain and reassure me. I couldn't ask for better service. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Thorough check up | 5 | Asthma review. Really thorough and didn’t feel rushed at all! Answered all of my questions and put my mind at ease! | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | We are very fortunate | 5 | My GP takes care of my health without even being asked. I appreciate this hugely. This a a most efficient and friendly practice with a very high level of patient care. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Holistic care | 5 | Having seen lovely nurse for general medical review, my gp face to face was organised in line with a pre booked bloods test and ecg , to cover all bases and left me feeling nurtured, valued as a patient and at all appointments that my health and well-being was and is a priority to the practice. My symptoms could have been explained away as exhaustion from battling with a demanding work role and balancing with complex caring for a family with many needs , but staff in the practice empowered me to ask for help . They didn’t make me feel like a failure for needing reassurance and bolstered my achievements against the odds of my own mental health history. Unlike my work environment ( teaching) I feel genuinely cared for by Medwyn practice and my recent visits have made me realise I’m not “ bothering them “ if I have health worries. | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Friendly & efficient | 5 | Made my high cholesterol diagnosis via blood test ECG etc with the nurse plus doctor liaison very easy and reassuring | February 2023 |
H81072 | medwyn-surgery | https://www.nhs.uk/services/gp-surgery/medwyn-surgery/H81072/ratings-and-reviews?currentpage=6 | Fantastic Surgery | 5 | Initial contact is made by filling out a request online . Answers are alway prompt/timely according to request . Communication to offer the appropriate appointment by which ever means is always quick , I generally do not wait longer than a day to resolve my request. Staff always helpful and polite and give good explanations and reason for any delays. Doctors : professional, knowledgeable , empathetic and very approachable. I feel very privileged to be a patient if this surgery , especially when comparing the service I get compared to friend dotted around the area and further a field . Thank you to all at Medwyn | February 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Failure at point of entry | 1 | I rarely trouble my local GP. I am one of those men who only goes to the doctor when something is very wrong. I rang today to get an urgent appointment because I have a lump near my thyroid which has persisted for the last 2-3 months. I have difficulty swallowing and no infection. The receptionist was dismissive and offered an appointment in a months time. At a time when so many people are being diagnosed with cancer too late, it is shocking that one of the significant reasons for late diagnosis is likely to be receptionists who are simply not qualified to be in the critical diagnosis pathway. | May 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Newsletter | 5 | The Spring 2023 Newsletter is the best we have seen. Thanks for providing such excellent information. | April 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Excellent Patient Service | 5 | I am full of praise for St Luke's Surgery. I have been a patient for over 30 years now and the team have never failed to deliver excellent medical attention. The Reception Team are courteous and recently I was seen expeditiously when I called in earlier this week. As always it was a pleasant experience. I highly recommend this practice to those newcomers to the area, or those wishing to perhaps make a change . | April 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Very poor treatment of Autistic daughter | 1 | My daughter has autism and complex needs. She has been treated appallingly by staff who have been rude and unhelpful. She has significant communication difficulties and needs patience and understanding, however staff have gone out of their way to make her feel rushed and stressed to the point of melt down. They have a '5 min rule' on the phone so if you cannot communicate your needs in that time they put the phone down.
I have made several attempts to contact the practice manager and named doctor for my daughter but they have refused all attempts to work with us. All calls & emails to practice manager have been ignored.
All reasonable adjustments for her disability have been dismissed as attempts to manipulate .
Every parent with a severely disabled child fears the time they can no longer care for them & this unfortunately is the reality.
It's probably a lovely practice if you are middle class with private insurance but appalling if you are complex or disabled and when something goes wrong they do not want to know and are impossible to contact. | April 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Very poor experience | 1 | Very uncaring team and lack understanding of autism and mental health.
They insisted on repeated appointment for the same issue. I left one appointment with a list of 4 appointments in the same week at the practice with a doctor who was inexperienced and offered no useful advice or treatment and despite telling the doctor I would not be able to attend them all and would prefer just 1 they refused to cancel.
Then very rudely criticized by another member of staff because I wasn't able to attend despite trying to cancel .
The inexperienced doctor then decided they had enough of me as I have a complex disability and decided to move me on elsewhere. Very confusing and conflicting advice and impossible to understand. All reception staff went out of their way to make me feel stupid for being autistic and mocked and criticized me every time I got one of their 'rules' wrong (rules changed from week to week and different staff have different rules)
They are only interested in positive feedback and the practice management and lead doctor both refused to meet and discuss the issues so I think anyone with autism or caring for someone with autism or similar disability would be very safe at this surgery | March 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Outstanding Practice | 5 | I called the practice on the off chance they could see my son after after finding out there was a 4hr wait at the walk in centre after an accident he had had that afternoon with his finger at school, the receptionist was very helpful and fitted him in with in the hour of me calling. The doctor was outstanding, kind and caring towards my son, dealt with his sore finger, cleaned it and dressed it while making him feel calm and relaxed. Many Thanks for all your help. | March 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Prompt thorough care | 5 | In at least three occasions over the last 5 years my wife and I have had a need for emergency consultation, in one case leading to an urgent cancer referral. In every case we were dealt with speedily and given the consultation the next day other than a weekends. The staff were courteous and caring and continue to be so. Your service we have received is excellent. | March 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | The practice staff from receptionists to the nurses and Doctors are helpful, understanding and strive to do their best by the patient. I have always managed to get an appointment within a reasonable time frame, even during these times when the NHS is stretched. The practice itself is in a modern building and has a range of other facilities such as physiotherapists, a pharmacy and plentiful parking. The practice is well run and send helpful text messages with updates about the service. Thank you St Luke’s! | January 2023 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Very bad | 1 | I was scared, and I am scared now. NHS staff has left me without medication for over one month.
I filled out the online request and was told to present my passport at reception. Of course, it was not a British passport. However, despite my peculiarity, I was told by the receptionists to wait a good seven days before they could double-check my ticket. And this adds to another fourth day without medication. I can never tell this story to my family. | September 2022 |
H81085 | st.-luke's-surgery | https://www.nhs.uk/services/gp-surgery/st.-luke's-surgery/H81085/ratings-and-reviews?currentpage=6 | Great practice and came across this fantastic surgery. | 5 | The best and most caring doctors I have had in years, moved to are so needed new doctors. I had to leave other local doctors in my new are due to appalling conditions,service, gps and was left anxious to change to here. Was shocking and felt worried if the same would happen. Not al all here, they are amazing .The reception are fantastic, friendly ,kind and helpful. All doctors I’ve encountered are brilliant. Appointments straight away for urgent matters. Wonderful staff and clean and professional surgery. They text and follow up all items that need to be looked at and referrals are done straight away.
I registered this year and has restored my faith in the wonderful gps and practices after lockdown.
Thank you again on here to all staff, doctors and nurses here. | April 2022 |
H81638 | smallfield-surgery | https://www.nhs.uk/services/gp-surgery/smallfield-surgery/H81638/ratings-and-reviews?currentpage=6 | Merger has not gone well | 1 | Due to the apparent mis-management of the recent merger, it seems no longer possible to book appointments online. The information supplied by SMS about changing the GP practice name online was wrong and bore no resemblance to the actual options. Their note to contact support and not them if there are problems is horrendous given that it is them who have created this mess. Does no one bother to do things properly anymore? This does not bode well for any treatments - I'll be going direct to the local hospital in future. | November 2023 |
H81638 | smallfield-surgery | https://www.nhs.uk/services/gp-surgery/smallfield-surgery/H81638/ratings-and-reviews?currentpage=6 | Well done for messing up once again | 1 | I do not know how many times you can mess up until you actually change. Stop telling people that you are working under pressure because of shortage of staff. If your staff are good, I do not need to write this review and yes you will be getting a complaint letter off me too.
Who ever in your team who does patient referrals should win a medal for the most rejected referrals. This person managed to get my referral rejected 3 times because she did not filled in the Proforma form which was sent to her by the team she has been referring to on several times. Before you asked, I have spoken to the team who keep rejecting the referral. Now my referral is for definite been rejected now. Thank you for doing your job so well that you certainly does not care about the patient. If you did care about the patient, you would have picked up the phone and call to ask why was the referral been rejected so many times. | August 2023 |
H81638 | smallfield-surgery | https://www.nhs.uk/services/gp-surgery/smallfield-surgery/H81638/ratings-and-reviews?currentpage=6 | you don't get to see a GP | 1 | Utterly disappointing experience. Having done an e consult and asked to attend the surgery I was given an appointment with a physician associate and not with a GP. They instilled absolutely no confidence in me, first not having been aware of the e-consult and second not asking questions about one of the key areas I had attended for. Smallfield surgery has some great GPs, what a shame they have gone down the route of physician associates. They are simply not the same as the GPs and should be avoided. | July 2022 |
H81638 | smallfield-surgery | https://www.nhs.uk/services/gp-surgery/smallfield-surgery/H81638/ratings-and-reviews?currentpage=6 | Fantastic Practice | 5 | I feel so fortunate to have such a fantastic service in Smallfield. I was able to use the e-consult system and get speedy advice and a prescription from a GP. Without this service I would have been ill for much longer as I wouldn't have taken time out from work to visit the GP. I think it is fabulous that there are so many ways of making contact and getting first rate medical advice. Thank you | March 2022 |
H81638 | smallfield-surgery | https://www.nhs.uk/services/gp-surgery/smallfield-surgery/H81638/ratings-and-reviews?currentpage=6 | They are a fantastic practice | 5 | I have been taking mum there at least once a week for over a year the team in particular the reception and nursing team are amazing always a smile and care very much about their patients. I have just called as I need to get a form signed by a doctor for mum and they said yes no problem just bring it down and we will sort it for her. What a massive difference they make to our community throughout these really tough times. Thank you Smallfield surgery. | February 2022 |
H81103 | eastwick-park-med.pract. | https://www.nhs.uk/services/gp-surgery/eastwick-park-med.pract./H81103/ratings-and-reviews?currentpage=6 | Repeated terrible service, fobbed off again | 1 | I am having persistent issues with my hearing (under 45). Pharmacist told me to see the doctor, I did the online form and the response was not to give me an appointment but to refer me to a pharmacist. This is the first time I’ve used my doctors for 18months as my last experience with them was so draining, we’ve used private instead at great cost to avoid using them since. With my job at risk of redundancy, I need to return to NHS care - first time I try them again this happens. This practice only seems interested in getting rid of patients to reduce workload as much as possible. | October 2023 |
H81103 | eastwick-park-med.pract. | https://www.nhs.uk/services/gp-surgery/eastwick-park-med.pract./H81103/ratings-and-reviews?currentpage=6 | Very good experience. | 5 | I needed a non urgent “face to face” appointment and was offered one within a few days of my initial telephone call. I was advised to call before then if the condition worsened and I could be offered a “same day” appointment. The GP I saw was attentive, considerate and took time to really understand the problem. There are no on line forms to complete to obtain an appointment! Reception staff are caring and attentive. | September 2023 |
H81103 | eastwick-park-med.pract. | https://www.nhs.uk/services/gp-surgery/eastwick-park-med.pract./H81103/ratings-and-reviews?currentpage=6 | Great Practice | 5 | I have had great care and attention from the practice each and every time I have needed them. The online form is simple and must be completed within a certain time frame of the day. If you have an urgent matter, you just need to call the friendly receptionists who will process your request. The GPs are splendid and the fact you can get an appointment at the weekend or online is fabulous for those who work.
I cannot fault the practice in its efforts to treat their patients who need it. You should all be proud of the service you offer. | May 2022 |
H81103 | eastwick-park-med.pract. | https://www.nhs.uk/services/gp-surgery/eastwick-park-med.pract./H81103/ratings-and-reviews?currentpage=6 | Appalling - urgent case, no response | 1 | This practice has an online system which doesn’t work for anything other than non-urgent concerns. My son had a nose bleed and was coughing up blood for the 2nd time in a month. We previously went to A&E who advised us to get an urgent same day appointment with our GP if it happened again. I did the form, called and was told it would take a while to get to it. It was eventually categorised as urgent and I got a message saying someone would call me, the doctor called but hung up so quickly the call didn’t even ring on my phone (I was watching it diligently despite being a full time working Mum). No appointment time had been specified. Got a text to say they’d called and I missed it and they would call back ‘if time allowed’ No call all day, the phone lines unmanned since lunchtime, absolutely shameful negligence. | April 2022 |
H81103 | eastwick-park-med.pract. | https://www.nhs.uk/services/gp-surgery/eastwick-park-med.pract./H81103/ratings-and-reviews?currentpage=6 | Incredibly long wait times | 3 | I tried to get an appointment in December and was not able to. Used the LIVI app and ‘saw’ a GP on there. They referred me for X-rays. After 2 weeks and no appointment I contacted the practice and got told to ring the local X-ray department, make an appointment and then make an appointment with the practice to see the GP one week after my X-rays. Booked X-rays, but first appointment available with a GP after that was over 2weeks later and was a telephone appointment only. During the telephone appointment I was given a diagnosis and was told that actually he needed to see me face to face. He said they would contact me. I waited 5 days and no contact so I filled in the horrid online form to ask if I could have an appointment. They phoned me back, the first face to face appointment available is 4 weeks away!
I know that they are under pressure but I am too. I am in pain, finding it difficult to walk, have not had any sort of help regarding coping with the issue I have been diagnosed with. I have not been given any support regarding pain management, I had to ask for stronger pain killers and got prescribed one weeks worth (over 4 weeks until my appointment?!)
Since I first tried to make contact with them regarding this issue it has now been 8 weeks with another 4 to wait before I even see the Doctor. I have no idea what to do or where to go for help. | January 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Great support! | 5 | I would like to thank the pharmacist’s at the surgery for all their help regarding my medication & arranging blood test’s. Excellent support! | July 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Credit where it’s due | 4 | I had a very thorough telephone appointment with a doctor concerning a problem with my ear, which resulted in her asking me to attend a face to face appointment that same day, she examined me and prescribed medication, and arranged a follow up for 2 days later. The follow up was with a different doctor and was equally thorough and resulted in the doctor writing a letter for me to attend A&E great service. | June 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Great Doctors | 2 | Doctors and nurses very friendly, they was great with me and my not so recent daughter. rude receptionists and shocking booking system unable to book appointments for me or my child and for someone with very bad anxiety that does not like to talk on the phone nor would I like to go in to the doctors and speak to the receptionists. Much preferred the old way of being able to book appointments. | June 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Above and beyond help | 5 | The receptionists have helped me over the last few days, and have been able at short notice to get me a telephone consultation. This has been a great help as we are going on holiday in a day or so. | June 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Great practice | 5 | My health has not been good over the last 6 years and during this time I have received all help, consideration, kindness and empathy from the staff here. The receptionists are exceptional and go above and beyond their duties for me whenever I ring up. | May 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Great Practice very helpful | 5 | I submitted an online form and received a call the same evening asking me to attend the practice straight away. The Dr was really helpful and I came away happy with the outcome. Cannot fault the service I received at all. | May 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Listen please | 3 | First off, I would like to thank the practice staff for your work in getting medication for my wife who was released from hospital last week. Due to the delayed nature of her discharge from St Peters some of the meds she should have brought home were used in hospital while others were issued from ward stock so she had too little of some meds and too much of others. For one in particular she had only a four day supply so I endeavoured to get more via Studholme. My lack of understanding of the prescription process led to some difficulties which your staff overcame! However, although I was only asking for one medication you sent requests to Boots for all 6 on her list to be issued! This resulted in the issue of some expensive drugs of which we already had more than was required. I will, of course, return the excess medication to Boots, but I'm sure handling charges will have been incurred. I feel that if someone had actually listened to my request rather than making assumptions this situation could have been avoided.
Secondly, while I understand the doctors and other staff are operating under unprecedented pressure, not everyone who phones the surgery wants to make an appointment and a separate line for enquiries would serve both patients and staff well. | May 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Good service | 5 | I had very good service from the front desk & all the medical staff, thank you all.I found all the doctors to be very professional & the nurses who take the blood brilliant, all this in a very difficult time we are in at the moment. | May 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Shocking service | 1 | Contacted the surgery via online form to see a doctor and received a reply to go see a pharmacist, if I wanted to see a pharmacist I would go and see a pharmacist, I want to see a doctor that's why I contacted my GP. Further more on the advice of 111 I attempted to contact the surgery regarding my 8 month old son to be left sat on hold with no answer resulting in a trip to St Peters a&e, I was a patient at this surgery during my youth and can say that the receptionist service has taken a substantial downward spiral over the the last few years | April 2022 |
H81009 | studholme-medical-centre | https://www.nhs.uk/services/gp-surgery/studholme-medical-centre/H81009/ratings-and-reviews?currentpage=6 | Not happy | 2 | Terrible admin , great GPs but constantly unable to speak to anyone or get a response online . I was asked to take blood tests which I did but to date I have yet to be given the results . This should be something I could request online but the webpage is such that if the surgery is not open it doesnt allow you to book anything. I would not recommend as exceptionally disorganised | April 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Great pratice | 5 | Been here roughly 14yrs never struggled to see a Dr, reception always go extra mile to help and never had a bad experience here. Drs even call me sometimes in order to check up. Now that's customer service. | July 2023 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | So impressed with this practice | 5 | I recently moved and was worried about leaving the doctors that I had been with my whole life but since moving to St David’s Family practice I have had nothing but great experiences. The doctors are thorough and give you the time to explain, they care and they get back to you quickly. The reception staff are really lovely. I honestly could not recommend this practice enough and wish I had moved to them sooner | December 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Uneceptably poor | 1 | Very rude staff, they hang up on you for no reason clearly the receptionist are under alot of pressure are unable to communicate in a professional manner.
I requested doctors letter 9 weeks ago they took the money but we are still waiting for the letter it was ment to be done in 3-6 weeks been given the same excuse for weeks apparently only one person deals with these requests but this person is never in work. | October 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Great Attention | 5 | GP extremely understanding of needs and prescriptions and treatments needed and available and good follow up attention from Phamacist to check when any new medications taken | August 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Lovely practice | 5 | I recently moved to St David's from another GP as they were extremely unhelpful.
I called St David's to arrange appointments for myself and my baby and each time I called, I was always caller number 1 and my call was answered quickly. The ladies at the reception are very helpful and knowledgeable. I had no issues with arranging my appointments at the time that suits me which was a big issue with the previous GP.
I was anxious to change my GP after 6 years but it was definitely a good decision.
Highly recommended. | July 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Receptionists treat patients with contempt | 1 | Reception staff are rude, unhelpful, plainly demeaning and dehumanising. I have a disability that effects my health consistently and only take my medication, nothing else. Yet they treat you as if you want a prescription for methadone, even when you just want a cancer screening. Disgusting and will be soon seeking another surgery. | June 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Excellent Surgery | 5 | In short the service since the pandemic has been exemplary. If every GP practice was as efficient as this one the health service would be flying high. The staff are courteous and a credit to the surgery. | June 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | review of repeat prescrption | 3 | have until recently always been able to request repeat prescription medication a couple of weeks before medication finishes. have now been told tbat xan only request 1 week before medication finishes. this is my first time on new rules and already had a problem. request was thursday allowed 72 working hours took me to today .. tuesday. asked someone to go collect for me as chemist would be closed by time i got back from work. chemist only had one of my medication. go back tomorrow wednesday.. and should hopefully have some. my last tablet tomorrow. will ask another favour for someone to collcet for me.. lets hope they have stock, otherwise i dont have all my medication for thursday.
i dont think requesting medication 2 weeks in advance is unrealistic and this example is exactly reason why allowing more than 1 week is important. also please dont forget that people work and cant always pick prescription within such a short schedule. i dont finish work until 5.30 impossible for me to get back in time before chemist closes. my medicayion finished mid week. looks like i might be missing daily medication on a regular basis. not too sure that is going to do my blood pressure any good. considering the above 2 examples of the difficulties and unexpected problems the 1 week rule present please please review this process and give a least a 2 weeks | May 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | good service | 5 | Seen on time, doctor was very thorough and explained things well, treatment was well planned and successful | April 2022 |
H81087 | st-david's-family-practice | https://www.nhs.uk/services/gp-surgery/st-david's-family-practice/H81087/ratings-and-reviews?currentpage=6 | Great practice | 5 | Can’t recommend this practice enough. Always make me feel at ease when dealing with my health. Have been at the practice all my life and never had an issue with anything. | April 2022 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | Great practice | 5 | Excellent service, when i had to have a biopsy. Very efficient and caring Dr. Quick appointment
Thank you | November 2023 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | Excellent Professional Practice | 5 | Called reception greeted by a lovely receptionist who pointed me in the direction of their website and was very informative to how I should follow a process of obtaining a form. Any other issues to call her direct. Thanking you. | July 2023 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | Minor Surgery | 5 | I arrived at the surgery very nervous. Very helpful professional secretary. Dr and his assistant informative and very empathetic, reassured me.
Absolutely painless procedure.
No fuss or bother.
Thank you to a great team. | July 2023 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | Fantastic locum doctor | 4 | Saw a locum doctor, was fantastic, she listened patiently and was thorough. Receptionist not friendly at all, made me feel very uncomfortable and was not treated with respect. | April 2023 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | Excellent support | 5 | Went for an appointment with Dr Morcos listened patiently and I felt hopeful that o was getting the support I needed. | December 2022 |
H81131 | dr-s-morcos | https://www.nhs.uk/services/gp-surgery/dr-s-morcos/H81131/ratings-and-reviews?currentpage=6 | telephone appointments only | 2 | Extremely difficult to get an appointment and when I did for an ear infection I was diagnosed over the phone and given antibiotic ear drops, still have the infection ten days later and have been unable to get a follow up appointment. Why are doctors still not seeing patients face to face? | December 2022 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Great Practice with excellent service and perseverance | 5 | I’ve recently moved to the area and had to complete an application which required a medical to be performed.
Following the medical unfortunately the people requiring this asked a number of challenging questions which resulted in significant extra work and follow up from the practice.
The person at the practice responsible for this went above and beyond to resolve this for me and turn what could’ve been a bad situation a very good one.
I’m so grateful for the service I received in this regard. | November 2023 |
H81036 | parishes-bridge-med.pract | https://www.nhs.uk/services/gp-surgery/parishes-bridge-med.pract/H81036/ratings-and-reviews?currentpage=6 | Very happy with treatment | 5 | I have been very impressed with treatment of a recent issue - won't go into my personal details here but initial diagnosis and appointments for blood tests, ultrasound tests at a separate clinic and further GP contacts have all been very speedily arranged. GP has been very understanding of any concerns of mine and acted to reassure me. Couldn't ask for more. First rate! | July 2023 |