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L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | GPs that care | 4 | My experience of this practice has been nothing but very positive. The GPs I have seen always go out of their way to help, going above and beyond what is asked. The practice admin staff have also been very helpful, when treated with the respect they deserve.
I realise the building could do with some updating and as with many other practices’s, it is hard to get an appointment within a short space of time. | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | From reception through to doctors thank you for listening | 5 | The new message of the phone for the doctors practice sign posted me when I was on hold. Appreciate the online facilities to lead for a call back. Handled with care and understanding. Appreciate that I have been not left alone as my injury has left me not myself and in need of reassurance. Thank you. | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Excellent care | 5 | The doctors at the surgery take time to understand your needs and ensure you get the treatment you require, whether that's under their care or via a referral to a specialist. As a patient you feel heard, supported and cared for. I wouldn't hesitate to recommend the surgery to anyone, as it's the best treatment I've received in years. | November 2023 |
L84022 | yorkleigh-surgery(ct) | https://www.nhs.uk/services/gp-surgery/yorkleigh-surgery(ct)/L84022/ratings-and-reviews?currentpage=6 | Highly recommendable | 5 | Couldn't praise yorkleigh surgery enough, very thorough and speedy with examination and treatment, family friendly and considerate to family circumstances, 10/10 from my experiences | November 2023 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Helpful service | 5 | I went book appointment this evening and I was told all the appointments had gone for the day and I would have to ring up first thing in the morning to get the next appointment. I mentioned that I was a teacher and it would be difficult to call at this time. The lady on reception was very understanding of this and went out to speak to her colleagues and was able to get me appointment at a later date. | January 2024 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Awful Service | 1 | I have been with this practice for three years and it has gone downhill very fast. Phones that are constantly engaged (and have obviously been put on an engaged tone at certain times) and no online booking system. When you do get through you then are unable to make an appointment as all the appointments released for that day have been taken. Therefore you are unable to see a doctor.
A receptionist was very condescending and explained to me that it was the same situation all over the country.
She's wrong this is just normal for this practice. I lived in East London for twenty years which is considerably busier than Bishops Cleeve and never failed to make an appointment. | December 2023 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Flu vaccine Booking | 5 | I just wanted to say how easy and simple the fly booking system was to use, intuitive and quick. A big contrast to the NHS England Covid Vaccine Booking System. Thanks for making it easy- staff were also really helpful with advice on the Covid Booking System issues (even though they aren’t responsible for that one) | September 2023 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Continuing 'Good Service' Through The Years! | 5 | In 2021 wrote a review stating the excellent care I had received from all concerned. Two years on I have experienced the same caring attention from the receptionist dealing with my request to see a doctor urgently, the nurse who took a blood sample, and the ongoing care from the doctor. With a few breaks over the years, having travelled and lived abroad I have been with this surgery
since the age of eight! I am now in my late 70's and although many changes of doctors and staff I cannot speak highly enough of this practice! This, I think, validates my ongoing praise. | June 2023 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Above and beyond | 5 | Can’t thank the member of staff enough for the support and care given when assisting my gp with my consultation and for the next instalment of bad jokes for distraction. Thank you so much, it was really appreciated | March 2023 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Good service today | 5 | Despite all the negative press, I received great service today from this surgery. Going on holiday tomorrow and desperately needed some advice/medication today. I got a phone call and my prescription in plenty of time. Thank you for responding so quickly. | December 2022 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Very bad experience & rude receptionists | 1 | I have to say that most of the receptionists are very rude! It is very difficult to get through them and have no empathy what so ever! I have tried to get an urgent appointment as I was in too much pain that even basic movements have caused me agony however as this issue existed for a while the receptionists have decided if I could live with this issue in the last year I can wait 3 wks for an appointment!!!! Surely I would not have called if I could have put up with this flare up! How she come to decide through the phone how much pain I am in, or what do I need?? This is appalling! Then when the appointment has arrived I was told that my appointment is half an hour later even though I had the text confirmation of the appointment but the receptionists had none of it! She said my appointment is half an hour later and that is it!!!
A month ago I also called to get an appointment or referral for another issue that causes me concerns that it might be cancerous! The surgery asked me for a photo I got a quick call back saying that a doctor will need to have a look closer as from the picture cannot say what it is! I got an appointment 3wks later!! What?! 3 wks to look at something in 5 mins and give me a referral?!! My appointment has fallen on the Queen's funeral therefore it was rearranged for two days later with a nurse rather than the doctor! The nurse was taken a picture of the spot and advised that someone will call me. In couple of hours I got a call that a doctor will need to look at it closer and book another appointment! I called to arrange an appointment which is again over 3 wks later! Shocking! Basically they wasted my time, doing the same thing twice rather than a GP to look at it the first time! So I am actually waiting for an appointment for 2 mths, where the issue is potentially cancerous and growing!
This GP practice clearly don't care about their patients or their issues!!
This is a shocking service and would not recommend this GP surgery to anyone! | September 2022 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Exceptional Surgery | 5 | I joined the surgery in the year 2000 and I have been through several ups and downs regarding simple and more complex issues. This practice is without doubt consistently outstanding and I would highly recommend it to anyone in our area. Only today I received a phone call to tell me that my GP could see me having submitted an enquiry online last night. The staff are so caring and genuinely interested in your welfare. When my marriage broke up they sensed something was wrong in the lead up to it and took me to one side to tell me that they were there to support me. People don’t believe me but they contact you both the doctors and the reception staff . You do not have to chase them for any issues and referral times to hospital within Cheltenham and Gloucester are exceptional. I’d recommend my favourite GP but I don’t want to getting too busy !! | June 2022 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Great service | 5 | I called this morning with an issue and received an appointment for this afternoon. The doctor was thorough, helpful and made me feel at ease.
Hats off to this surgery, who have been so supportive even during lockdown. | May 2022 |
L84048 | the-stoke-road-surgery, | https://www.nhs.uk/services/gp-surgery/the-stoke-road-surgery,/L84048/ratings-and-reviews?currentpage=6 | Excellent support and response | 5 | I have needed to consult the surgery a number of times over recent years, usually by phone but occasionally attending in person. During this time the response has been exemplary, even in the midst of the COVID epidemic. I have always received timely attention and referral where necessary. | April 2022 |
L84021 | yorkley-health-centre(wg) | https://www.nhs.uk/services/gp-surgery/yorkley-health-centre(wg)/L84021/ratings-and-reviews?currentpage=6 | Another great health care experience | 5 | When attending Yorkley Health Centre for my Covid-19 booster, I mentioned a severely swollen little finger on my right hand to the clinician. It was suggested that I see a doctor about it, and I was seen that same afternoon! The doctor was very kind and understanding. Following an X-ray to confirm osteoarthritis, I then saw a different doctor to discuss the results of the X-ray. I received sincere help and advice during this second consultation.
I would like to name the doctors involved, but understand that this review must not include the names of individuals, which is a bit of shame.
Another great health care experience from Yorkley Health Centre! | October 2022 |
L84034 | partners-in-health,-pavilion-family-drs | https://www.nhs.uk/services/gp-surgery/partners-in-health,-pavilion-family-drs/L84034/ratings-and-reviews?currentpage=6 | Customer service needs improved | 3 | Most miserable receptionist today, all i got was a hello pavillion docters. What happened to ' how may i help you? ' and then extremely flat voice through out the whole conversation. I understand how stressful a job can be, we are all in the same boat but when your ringing a service because you need help or advice you shouldnt be met with someone on the other side of the phone who sounds likes they couldnt careless esp when the person ringing was nothing but polite. Receptionists are front of house and they are the first port of call who set the standard and reputation for a docters surgery and by that receptionist on the phone they are certainly not giving a good impression. | June 2023 |
L84034 | partners-in-health,-pavilion-family-drs | https://www.nhs.uk/services/gp-surgery/partners-in-health,-pavilion-family-drs/L84034/ratings-and-reviews?currentpage=6 | Caring GP | 5 | I felt listened to and involved in the treatment plan. GP apologised for the wait for a review. Such a shame this GP is leaving. | May 2023 |
L84034 | partners-in-health,-pavilion-family-drs | https://www.nhs.uk/services/gp-surgery/partners-in-health,-pavilion-family-drs/L84034/ratings-and-reviews?currentpage=6 | Brilliant Surgery | 5 | As a family we have been with this GP surgery for around 4 years unfortunately we have definitely been more than average users due to multiple illnesses between us all. I can honestly say I’ve never had a bad experience. Sometimes the wait time to answer the phone is longer than I would like but they always do answer. The receptionists are always friendly and do what they can in what must be an extremely challenging role. Triage have always called back in a timely manner and given good advice or offered a same day appointment when it’s been needed. The wait for routine appointments can be a bit long but routine appointments have always been really thorough and addressed the presenting need.I have also used the online form and had a quick response. As well as the nurses and drs I have also had telephone appointments with the pharmacist which have been helpful. Just an example which is not unfamiliar to me, recently I phoned the surgery, I was number 3 in the queue, took around 5 minutes to get through, I requested a call back from the triage nurse for some advice about an illness for my child, triage called within an hour and a face to face appointment was made for the same day. I am baffled by some other reviews I have seen as it couldn’t be further from my many experiences. Wouldn’t hesitate to recommend the surgery. ! Thank you to all the staff that work there :-) | April 2023 |
L84034 | partners-in-health,-pavilion-family-drs | https://www.nhs.uk/services/gp-surgery/partners-in-health,-pavilion-family-drs/L84034/ratings-and-reviews?currentpage=6 | Listen to my needs | 5 | I have always found the practice good for me especially the last couple of months when my health hasn't been great. The doctor was very thorough and informative and she gave me lots of information I didn't know about. | September 2022 |
L84034 | partners-in-health,-pavilion-family-drs | https://www.nhs.uk/services/gp-surgery/partners-in-health,-pavilion-family-drs/L84034/ratings-and-reviews?currentpage=6 | Do not provide an adequate service | 1 | Inconsistent service, no available appointments, lack of humanity. Staff demonstrate little interest in personal situations and stick to pre written script. Yes, I clapped for the NHS during the pandemic - those on the frontline did an absolutely fantastic job. This surgery is shambolic, I worked in the NHS for 26 years and have never felt such despair for what used to be held in high esteem by the rest of the world.
To be honest, you're probably better off with a GP than registering here. Promised call back never materialises. | June 2022 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Super surgery! | 5 | Excellent in every way.
The staff are very helpful and the doctors caring and knowledgable.
Nothing is too much trouble. Thank you. | December 2023 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Excellent surgery! | 5 | This is a great surgery. Nothing is too much trouble.
The doctors and staff are fantastic and do their best for you.
I have no complaints whatsoever. | October 2023 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Negligent and rude | 1 | Endless text reminders for an appointment that the doctor failed to show up for. God forbid we should express our frustration, it is met with hostility. No care. No concern. No professionalism, poor communication. Reception staff gatekeep and think they have the right to question you about your personal, private, medical conditions. Absolutely awful. | October 2023 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | A real credit to Stroud | 5 | A kind and compassionate GP surgery that actually cares for a change. This GP surgery did more for me in two weeks than my last GP surgery did in 25 years. A real asset to the Stroud valleys. | February 2023 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Felt heard and that my GP was interested in me. | 4 | Since joining the practice ivevgot had great experiences, particularly in obtaining repeat medications. Today my GP was warm, listened, showed interest in my life, and endeavoured to people solve, as well as hear my intention. Thanks and gratitude Doc. | October 2022 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Fantastic practice | 5 | I have had a few problems the last few months and the team have either fixed them outright or have got me comfortably on the way to recovery.
I am always delighted in the amount of information given and the care in which it is delivered.
I cannot say specific names but you all know who you are.
Thank you very much for taking care of me and my partner. | June 2022 |
L84077 | stroud-valleys-family-practice | https://www.nhs.uk/services/gp-surgery/stroud-valleys-family-practice/L84077/ratings-and-reviews?currentpage=6 | Made me feel at ease | 5 | I just wanted to thank the two nurses that I had for my smear appointment this morning. They both made me feel at ease and we’re so understanding. Thank you so much !!
I also wanted to say sorry for being pathetic . | February 2022 |
L84058 | st.-catherine's-surgery | https://www.nhs.uk/services/gp-surgery/st.-catherine's-surgery/L84058/ratings-and-reviews?currentpage=6 | Waste of time | 1 | Referred for an X-ray to check for any abnormalities for permanent chronic migraines. Waited an hour for the technician to tell me she wasn’t prepared to do the X-ray because my GP had written instructions in the notes to check my neck aswell. | July 2023 |
L84058 | st.-catherine's-surgery | https://www.nhs.uk/services/gp-surgery/st.-catherine's-surgery/L84058/ratings-and-reviews?currentpage=6 | Lack of service and support. | 2 | For the last few years the sevice has gone down. I went into the surgery to check on my supposed annual Heart and diabeties checkup and was told they are catching up! there were no patients in the waiting room, this is not unusual, usually it is lately 1-2, previously there would be at least half a dozen. I dont know any of the doctors and was told last time I saw one he didn't even know the latest heart tablet I was on. and the surgery chemist reviewed and modified my medicines without a consoltaion with the doctor checking my condition. | November 2022 |
L84058 | st.-catherine's-surgery | https://www.nhs.uk/services/gp-surgery/st.-catherine's-surgery/L84058/ratings-and-reviews?currentpage=6 | Cancelled Appointment | 2 | Having been invited to have a health check I contacted the surgery to make an appointment. After holding for more than 20mins got through and made the appointment. It was weeks ahead but felt the others needed to take priority as they were actually poorly. The day of the appointment I got a text message to say it was cancelled. No reason or apology given, just instructions to say contact us in 2wks for a new appointment. I’d taken a half days holiday to make the appointment.
I’ve just received another text from the surgery asking that I make an appointment for my flu jab so gave them a call. Couldn’t speak to anyone due to staff training. This isn’t the first time.
When checking their phone number on the website it states that they are still taking on new patients. Why, if they are unable to see existing ones in a timely fashion and to mutual convenience.
I’m sure there must be elderly patients who just give up and are not seen because the contact/appointments system is one sided in favour of the doctors. | October 2022 |
L84058 | st.-catherine's-surgery | https://www.nhs.uk/services/gp-surgery/st.-catherine's-surgery/L84058/ratings-and-reviews?currentpage=6 | Lack of competence concerning maternity services | 1 | New mum, recommend to contact Gp via Hv for help. Contacted 18/10, receptionist said I wasn’t registered there, I registered back in April and have records to prove this. Wanted to book for my new borns vaccines too, she said he wasn’t registered either, again I have letters to prove he is. She said she would register us and got a text giving a date and time for his appt afterwards. Following day got a second text changing the date and time, followed by another text saying to ignore it and go for the original date and time. Rang up a few days later to cancel the appt and rearrange, she once again stated we were not registered at the Gp, yet I have these texts as proof it’s from St Catherine’s and another letter received from the Gp saying about his vaccines. She was extremely unhelpful, didn’t seem bothered to help us, and only after I expressed I was registered there and extremely upset with the situation, did she say she’d register us again. Doubt she has, and it was the same receptionist I dealt with both times, the first time 18/10 and second time 26/10. Training needs revisiting for this receptionist before something bad happens due to her lack of professionalism and empathy. | October 2022 |
L84058 | st.-catherine's-surgery | https://www.nhs.uk/services/gp-surgery/st.-catherine's-surgery/L84058/ratings-and-reviews?currentpage=6 | How is anyone supposed to see a doctor | 2 | I have just come out of hospital, had a blood test which hospital told me to do as I had sepsis and was very poorly. I called for my results and told the doctor wanted to see me, I asked the receptionist to make me an appointment. The next on was 11th October. Absolutely ridiculous 6 weeks wait. I was feeling very poorly again yesterday, call the doctors and told I needed to fill out a form which is sent by text, I filled it in and sent if off, never had a call back, just a text message the next day with an appointment which I never got till after the appointment time. I have been with St Catherine's Surgery for 52 years and it upsets me that you are not treated when needed. Very disappointed patient. | September 2022 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Taking on more patients ? | 3 | Why, when current patients cannot get an appointment.
Information about taking on patients from NHS app. | August 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Excellent Practice | 5 | Managed to see a doctor at short notice and i must say that the receptionist was very helpful and the doctor was very polite, professional, and very informative, not rushed at at any time during my consultation, thank you so much. | July 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Amazing service | 5 | Having just moved back to Gloucestershire, I had a couple of issues that weren’t being addressed in Hampshire. Within 3 months of being here, GP’s and practitioners have been on the case and I have received 2 referrals for further investigations already. I feel confident that I am now with a practice that has amazing communication between all departments and the hospital and I have already recommended St George’s to 2 other people. Reception staff are friendly and helpful (which is not what I have experienced in the past with surgeries!) and do their very best to help. | June 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Good Practice | 5 | Just like to let you know how impressed I was by the “Hub” respiration clinic, which I attended last Sunday. The doctor I saw provided in depth information on my condition and there seemed to be no rush. I felt properly looked after and cared about. Overall, very impressed. Thank you. | May 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Excellent practice | 5 | Saw GP 30 minutes after phone call requesting appointment. GP listened carefully then carried out checks. Discovered irregular pulse. Saw nurse for ECG immediately and then back for consultation with doctor. Atrial fibrillation confirmed and medication prescribed and explained carefully. I had no idea I had this condition and only vigilant checks revealed it. All within 50 minutes of initial appointment. Brilliant, empathetic doctor. Follow up appointment given to monitor me. Cannot speak highly enough about this practice. Not the first time excellent service has been given to me. Thank you most sincerely. | May 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Amazing! | 4 | The Dr, surgery pharmacist and secretary were amazing and helpful in sorting out information I needed and getting medication that had been discontinued and needed something new urgently. | April 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Very disappointing | 3 | Rang today for a telephone appointment regarding my child. Receptionist was very curt and stand-off-ish. I was told a Doctor would call me by 6.30pm today. It’s now almost 8pm and still no phone call. Will now have to contact out of hours GP when I’ve already been waiting for hours. | March 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Fantastic service | 5 | Wonderful friendly staff and Doctors who genuinely care. Brilliant follow up service! Lovely nurses too! would highly recommend this practice. Thanks to all staff for looking after me so well, can't thank you all enough. | March 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | Great practice | 5 | I have been with the practice for many years now and have always found it very accessible. I have not had to wait weeks for treatment whether by phone or in person. The follow up on new medication or tests has always been thorough. The staff have always been helpful. I’m happy. | March 2023 |
L84008 | st.-george's-surgery | https://www.nhs.uk/services/gp-surgery/st.-george's-surgery/L84008/ratings-and-reviews?currentpage=6 | No appointments | 2 | I have just got off the phone and am so disappointed , I asked for a simple appointment to see my Doctor about some severe allergic reactions I have been having , and was told its a routine matter which negates me from seeing a GP ! I complained and then was offered a telephone appointment for the 28th of February ??? . | February 2023 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Incredible delay | 2 | Phoned for a telephone appointment and told that the next available was the 2nd of september, 30 days away.
Also had to wait for 31 minutes on the telephone to hear this information. Was informed that there is no other way to make an appointment or to check if cancellations become or are available. Im worried, is the surgery taking on too many patients or is there another reason for this service which isnt very good. | August 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | This practice genuinely cares | 5 | When my old practice told me I was just gaining weight and gave me diet plans this one actually looked at my diet and my and my blood and said there's something underlining they saved me from confidence issues and gave me hope | July 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Kind helpful admin staff | 5 | I just wanted to say thank you to the really helpful staff answering the telephone at Hatherley. They have always been so helpful, kind and they do their job really well. Very pleased that I am registered at this practice. Thank you | July 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Going above and beyond! | 5 | Thank you to everyone at the surgery who helped source my medication whilst I was isolating at home with Covid, particularly the lady who personally went to the pharmacy to sort it out for me. It was impossible to sort it out myself because the pharmacy were not answering the phone ( phoned often over a four day period) Everyone was sympathetic, professional and helpful at a very stressful time. Thank you. | July 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Amazing Staff! | 5 | I rang the practice on 1st July, as I needed an appt for my son who has been having horrendous migraines and also for an issue for myself. I got through quite quickly and spoke to one of the receptionists. I cannot thank her enough for her help, advice and kindness throughout the call. She booked the appts, which did have a 3-4 week wait, but she explained that if things worsened to call back as it may be that a triage appt would be needed. It was really comforting that they did everything they could to make sure both my son and my issues were being dealt with.
I would like to add that I have been with the Weston House practice for over 20 years (one year with Weston House and prior at Corinthian surgery which combined with Portland about a year ago) and 99% have always felt that I was being listened to and that all the staff, receptionists, doctor, nurses etc. genuinely cared for all the patients in their care. I cannot stress enough on how important that is to a patient and I know a lot of people who don’t get that. | June 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Great service | 5 | Extremely pleased with the friendly efficient help I received today.
The lady was extremely helpful | June 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Astonished about the lack of attention. | 1 | Having been a previous patient and my mother a previous patient of Corinthian Surgery we have found the merger nothing less than a disaster.
This week has been the last straw, I requested via the surgery website an acute prescription for my mother which I have done previously. I received a text message to say it would be looked at if I do not hear then it would be completed. A week later the prescription still had not arrived at the Pharmacy. A phone call to the surgery I was told it hadn't been completed and it would be sent through and able to collect the next day.
The Pharmacy had not received it, so another phonecall to the Surgery to be told they haven't had a request. I was told it would be another seven days and told I should use the online ordering system. Then told to find a way of ordering a prescription which would suit me better.
I am staggered that after 9 Calendar days and being told that the prescription would be available, some how it is my fault. I have asked for the medication to be out on a repeat so I can order it via the Pharmacy but this has been ignored. I asked to speak to the Practice Manager and told to go online to fill out a form, so I asked to speak to a Dr, only to be told I couldn't.
So this has to be the only way then. | June 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Amazing nurse | 5 | I had the most amazing nurse this morning. She listened to me talk about my problems even though I was only there to have blood out. She was patient and kind hearted. After I sat in the waiting room waiting for my other appointment which wasn't on time and the nurse came out and seen I was still sitting there and could tell I was anxious because of my panic attacks and she said she would see when I was next. I felt better and my aniexty went away. She could see I needed help and that to me is a special kind of person. I hope she gets to read this because she needs to know how much that meant to me. | June 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Very helpful and friendly | 5 | Very helpful and friendly receptionists. Also the nurse was brilliant, so knowledgeable, helpful and caring. Fully resolved my medical issue. Thank you so much. | June 2022 |
L84033 | weston-house-practice | https://www.nhs.uk/services/gp-surgery/weston-house-practice/L84033/ratings-and-reviews?currentpage=6 | Helpful staff | 4 | I had to call in for an appointment which was urgent. I could hear how stressed the receptionist was as I am sure she expected me to be rude or curt. I am sure every call is stressful.
However, I knew she would be doing her best for me in these stretched times.
I was polite and cooperative, and her tone changed. She knew I was not going to be horrible.
She was very helpful, getting me an appointment in 3 weeks with my gp, and an emergency appointment in 3 days. She was efficient, effective and I could hear how glad she was that I was not abusive.
Please know, we are not all abusive. Some of us out here just need help.
She knew this and was an angel. I am very grateful to her as I am worried about the thing that caused me to call.
Keep going, team. We DO appreciate you!! | May 2022 |
L84006 | staunton-&-corse-surgery | https://www.nhs.uk/services/gp-surgery/staunton-&-corse-surgery/L84006/ratings-and-reviews?currentpage=6 | Excellent Assistance | 5 | At 3.00 pm on a Friday afternoon I didn’t expect to get a Drs appointment, but couldn’t face going to A&E with a pain that I was sure would be nothing of concern. The receptionist booked me in within half an hour, the Dr advised hospital and referred me to the correct area. The hospital was expecting me and ascertained I had indeed had a heart attack! Everything was efficient and smooth and - despite the news headlines - the NHS was wonderful! Thank you Staunton & Corse Surgery staff. | September 2023 |
L84006 | staunton-&-corse-surgery | https://www.nhs.uk/services/gp-surgery/staunton-&-corse-surgery/L84006/ratings-and-reviews?currentpage=6 | Not great but could be worse | 3 | Every interaction with the surgery is mixed. Some admin staff are helpful, others need the sack with their bad attitude. The same with the doctors. Some of the newer additions are atrocious and really don’t seem to know what they are doing.
The pharmacy staff are nice; although they have made a few mistakes recently, I have found them to be generally good and accommodating.
Given the general lack of care and availability of doctors, and admin staff attitude I would give the , this surgery
2.5 for doctors
2 for admin (particularly receptionist/s)
4 for practice nurses. | December 2022 |
L84006 | staunton-&-corse-surgery | https://www.nhs.uk/services/gp-surgery/staunton-&-corse-surgery/L84006/ratings-and-reviews?currentpage=6 | Professional and friendly service | 5 | I am hugely grateful for everyone at Staunton and Corse surgery, the support from the doctors for two long term conditions has been excellent, and I am very relieved with how that has continued through Covid. I have monthly blood tests and the nurse who looks after me for those tests could not be better, not only is she highly professional and a very good phlebotomist (especially with my tricky veins!), but she is always friendly and cheerful and is a huge asset to the surgery. | May 2022 |
L84006 | staunton-&-corse-surgery | https://www.nhs.uk/services/gp-surgery/staunton-&-corse-surgery/L84006/ratings-and-reviews?currentpage=6 | Phlebotomy Nurse | 5 | A cheerful, professional and efficient lady who was a pleasure to meet and quickly took the appropriate blood samples. | April 2022 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Unusable Service | 1 | Used to be a really easy appointment service, never had any problems as a healthy and infrequent visitor, only going for routine appointments as requested by the surgery when needed. Now, Ariel have taken over, the admin team are friendly but have no idea what's going on, can't book appointments and don't want to even tell you when they've out you on a waiting list. When you have been added to a wait list, they can't tell you how long it is. Directed me to services that clearly advertise they cannot help me, as my GP is supposed to provide the service. No individual concern or regard to my situation. Also thought it was appropriate to send a text to my mobile about a very personal issue - not sensitive, not kind and not compliant with patient confidentiality.
Sent an email to the practice manager with feedback about the service and never had a reply.
I'm lucky enough to be able to afford to go privately to a GP, but I feel sorry for all those that can't. I won't ever be using the service again. Only hope that the capitation the surgery receives for me being registered and never having to use them actually goes towards helping some of the other unfortunate patients who are stuck with this surgery. Ariel taking over is the worst thing that ever happened to friendly community healthcare. | October 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Helped | 4 | Staff were nice and helpful and the doctor listened and gave me plenty of advice and help. Id not been before so the receptionist was happy to explain and answer my questions. Really helped as i was a little nervous. Thankyou | October 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Very poor quality of care compared to before the merger. | 1 | I waited 5 or 6 weeks for a telephone appointment.
The GP showed no interest in my healthcare concerns and made me feel like a nuisance. I was forced to consult a private GP and received this sort of service most people would expect from a GP.
My previous experience of Tawstock medical centre had always been very positive, however the merger with Essex House seems to have resulted in bringing the quality of care down to the lowest possible denominator. Patients used to have a designated GP ...this is no longer the case, therefore there is no continuity for long term health issues.
The reception staff at the old Tawstock site continue to try to offer excellent service, although since the merger they do seem to be under significant pressure.
Overall in my recent experience I could not recommend Aerial Healthcare to anyone. | September 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Not sure how the surgery remains open | 1 | Most of the reception staff are helpful, expect for a couple who have been very rude when not necessary.
You call for an appointment and are number 20 in the queue, try another line and it’s closed due to high demand.
Try econsult online, and they’ve closed it for the day
I’m not sure how this surgery is even open still, and how it ever gets past the CQC is a mystery!
Appreciate they are all very busy, but this surgery is a shambles! ! | September 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Shambles | 1 | Was given a new doctor when my doctor left but he doesn’t do face to face Appointments!! Went to surgery in May to make an appointment after giving up trying to get through on the phone. Earliest appointment was mid July. Had said appointment and the doctor told me to book a blood test. Earliest available appointment was mid August which I took. My appointment was cancelled due to staff sickness and Ihad to rebook. Another month to wait and my blood test done, four months after needing to see a doctor.Shambles. They went from 7000 patients to 22000. They clearly can’t cope. Impossible to get through on the phones too ! | July 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Poor | 2 | Cannot get through on the phone to book an appointment, which the doctor told me to do! When on the phone, you get a message to tell you they're all busy and can't answer my call, then you get cut off. Went on line and tried to book appointment but the quickest date is 2 months time!!
Tried to phone again to listen to the very long messages to be told at the end we are busy!! | June 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Dreadful systems! | 1 | I have no idea whether the GPs are any good as I can't get through to speak to one. There is something fundamentally wrong with the system, as no one replies to the online forms (supposed response time 2 working days), and good luck if you try to call them. They don't respond to emails; can't find correspondence from consultants even when emailed several times to them. I had an urgent issue so I spent 1.5 hrs queuing on the phone, but even then they struggle to help. The receptionists sound completely over-worked and harried (they try to be helpful) but the practice systems are absolutely dreadful. I'm now changing practice, as the stress of trying to get routine healthcare (i.e. repeat prescriptions) is not worth it. Would not recommend anyone register with this practice if you ever need to actually speak to someone. | May 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Trying to speak to surgery | 2 | Tried ringing the surgery as I have a medical condition I am really concerned about. Chose option 3 for appointment and new system just hangs up the phone. | May 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Terrible practice | 1 | Have attempted to ring the surgery and been on hold for over an hour!The staff can be very rude and seem to not care regarding patient welfare when appointments are only available in 6/8weeks time.Ihave had medication prescribed by a consultant taken off my repeat medication slip with no communication from Aerial.How they got good from the CQC is beyond me. | April 2023 |
L85030 | essex-house-medical-centre,-chard | https://www.nhs.uk/services/gp-surgery/essex-house-medical-centre,-chard/L85030/ratings-and-reviews?currentpage=6 | Almost Impossible to contact | 1 | I have a recurrent condition that has flared up today. GP usually prescribes antibiotics. I have been kept on hold queueing for a total of 2.5 hours. The battery kept running out on my phone. It’s 4pm and still no contact or medication. Not good enough and dangerous for some. | April 2023 |
L85040 | millbrook-surgery,-castle-cary | https://www.nhs.uk/services/gp-surgery/millbrook-surgery,-castle-cary/L85040/ratings-and-reviews?currentpage=6 | Uncaring and barely competent | 1 | Rarely able to speak to my gp. It can take days for them to do something as simple as repeat a prescription. | July 2023 |
L85040 | millbrook-surgery,-castle-cary | https://www.nhs.uk/services/gp-surgery/millbrook-surgery,-castle-cary/L85040/ratings-and-reviews?currentpage=6 | Great service | 5 | I have contacted Millbrook Surgery with a problem through askmyGP, and they replied within half an hour offering me an appointment the same day. Once I arrived, the staff was attentive and the doctor was informative and professional. I am very grateful we have such great surgery near me. | May 2023 |
L85040 | millbrook-surgery,-castle-cary | https://www.nhs.uk/services/gp-surgery/millbrook-surgery,-castle-cary/L85040/ratings-and-reviews?currentpage=6 | Awful Service | 1 | Every single day without disruption, you will be placed on a hold and after wasting much of your time, the call ends without being put through to a professional. This happens time and time after again and it appalls me to think if someone urgently needed their help they’d probably still dilly dally about and wouldn’t bother picking the phone up. Millbrook surgery needs new/more desk staff as the current situation is horrendous. Don’t even try bother using AskMyGP app either, it is an absolute shambles and unnecessary. What happened to speaking to someone directly over the phone? I’m sure the elderly haven’t got a clue how to work their way around the app. | April 2023 |
L85040 | millbrook-surgery,-castle-cary | https://www.nhs.uk/services/gp-surgery/millbrook-surgery,-castle-cary/L85040/ratings-and-reviews?currentpage=6 | My scan results are not being added to my NHS records | 0 | After a visit to my GP, I was diagnosed with Stage 2c Malignant Melanoma in January 2022.
I had surgery and later a CT scan, the results of which were uploaded to my NHS records within a couple of days. A fortnight ago, I had a second CT scan and a first MRI scan but my NHS records have still not been updated.
I contacted Millbrook Surgery for their help in chasing these results but they said they would not help. I am left feeling shocked. | September 2022 |
L85040 | millbrook-surgery,-castle-cary | https://www.nhs.uk/services/gp-surgery/millbrook-surgery,-castle-cary/L85040/ratings-and-reviews?currentpage=6 | Feeling depressed | 0 | I contacted my Doctor at the beginning of December 2021 as I had had a low mood for several months. They suggested I contacted Talking Therapies in Somerset. I contacted them straight away and got initial telephone appointment on 9th February. I waiting in all day for them to call and they did not. So I contacted them and a nice lady managed to arrange another appointment on 28th February - which they made. After about an hour discussing my feelings etc they told me that their service was unable to help and then sent me a letter which contained a list of charities that I could contact.
But that was it. In my experience when you go to the doctor they will either help sort you out or refer to to someone who can. However no referral was made. It looked like I would need to start the process again - possibly with similar wait times and possibly with the similar rejection. This experience certainly did not help me.It would have been better for me if they made some form or referral of at least a recommendation to whom I should contact given the information I gave them rather than me feeling I had to start again.I told the Doctor and bless them, they did make a referral for me to talk to someone.I realise that you have been very busy recently and do not want to criticise however I thought that I would share my thoughts.In my case I would have preferred it if you had given more considered guidance on what I should do next. | May 2022 |
L85007 | church-street-surgery,-martock | https://www.nhs.uk/services/gp-surgery/church-street-surgery,-martock/L85007/ratings-and-reviews?currentpage=6 | Experience when calling the surgery | 4 | Managed to get through to reception without waiting too long. Spoke to a very pleasant supportive receptionist who explained the process.
A Dr rang back within 10mins and was able to issue a prescription.
I know lots of people have not had such a positive experience but I was impressed with the care and attention that received today and felt it worthy of a review. | December 2022 |
L85007 | church-street-surgery,-martock | https://www.nhs.uk/services/gp-surgery/church-street-surgery,-martock/L85007/ratings-and-reviews?currentpage=6 | In two minds???? | 3 | Having brought in the new regime there is little or no recognition between patients and staff. I don't think that I have seen the same lady on the reception twice. No friendly good mornings etc. The staff seem to be very stand-offish with cold greetings and business takes the priority. It is certainly no more efficient than it was with the old crowd. | November 2022 |
L85007 | church-street-surgery,-martock | https://www.nhs.uk/services/gp-surgery/church-street-surgery,-martock/L85007/ratings-and-reviews?currentpage=6 | Great Practice | 5 | I’ve been with this practice for almost 3 years now, so a majority of my experience has been through the pandemic. As the practice is shared between Martock and South Petherton I have found there is always help at either. I think all the doctors, nurses and admin do a wonderful job considering how many people they look after during such a difficult time for the NHS.
THANK YOU to all who have called me back within hours to help, to the girls on reception for being so reassuring and helpful, and the doctor who has seen me and helped me so much in such little time. This is a lovely practice filled with kind and helpful people throughout. | January 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Very understanding | 5 | I was beginning to experience troubling side effects with my medications and phoned the surgery. The receptionist understood the urgency and got a doctor to call me within a few hours who was also very understanding and communicative. A new treatment plan was arranged between us and I felt so much better, especially as I had felt listened to by both the receptionist and the doctor. | August 2023 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Appointment system. | 3 | Why are we unable to go into the surgery in person and make an appointment? Husband queued in reception, details taken, then told, no, you must make a telephone appointment. What a waste of time, for both the receptionist and my husband. What is the rational for this? As users of this practice we were unaware of this. You need to be fully functioning just to get over the first hurdle, that is get an appointment. By virtue of the fact we are needing to see a doctor, why make it so difficult. Telephone calls frequently tell you that you are in double digits in the queue, which can take forever to clear. That is if your call is not weirdly cut off. It is obvious that there are not enough staff to deal with these very important, emotional calls. Or the system is not dealing with them efficiently. It is of no surprise then that patients take themselves off to the overburdened A&E departments in desperation.Please get the basics in place, good communication. | July 2023 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | My visit to the surgery | 4 | I visited this surgery twice this week beginning 22/5/23. The first visit was on 25/5/23 and I was happy with my consultation with the doctor. I went back the next day to talk about my prescription and had a different doctor. I was an hour late being called for my appointment and although I was given a thorough examination,the doctor said it was difficult for him to prescribe a suitable prescription as I appeared not to suit the best ones! I resigned myself to having a repeat prescription of my original one and left the surgery feeling rather deflated!
The staff at the reception desk are very pleasant and willing to help where they can. We have been with this practise for over 40 years. | May 2023 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | not fit for purpose | 1 | in march this year i had a debilitating back injury further to a blow on the head. After several days of martyrdom i rang the surgery for an appointment to see a doctor..to no avail. i entered the que, two hours rang again 16th in que two hours later rang again 18th in que. tried internet self analysis, it seems at 72, male ,i'm pregnant.
i drove, in pain, to the surgery .An extraordinarily defensive receptionist offered me an appointment in May stating the practice had 14,000 patients, (seemingly all ahead of me in the que)
only option ...off to "a n e".Who informed me that their findings would be forwarded to my doctor who would communicate with me in due course to set out ongoing care regime .Nothing. I have now re learnt to walk through private practitioners.
Today and for the past few days i have been experiencing vertigo ,further to my head injury earlier in the year i have an anxiety re dizzy spells .having spent the last few hours on the internet self analysing via the Nhs website, it would seem prudent to see a doctor.
i have tried through the "Patient access" to make an appointment.
i have not been able to do so .
further to my accumulating negative experiences .
I feel sure you loose patients through natural causes on a regular basis .However, one is left wondering if this number could be reduced by the establishment of a access to medical assistance system that worked. Surely as the medical practice with 14,000 individuals relying on you ,you have a responsibility to provide such a service.
Can you please recommend a way of reaching a doctor.
(it would be interesting to field the views of all 14000 registered patients, text or mail, to enable you to improve your service .
ps you recently text me re flue/covid jab appointments.
I immediately responded to book appointment for both jabs on Sunday.
no option for Sunday were offered, only appointment for flue jabs on Sat .
i decided to hold off a couple of days to see if Sunday both jabs appointment would come up.
to no avail ,no appointment now available .
What happened there. why offer a service but no appointments.
I am not an habitual complainer ,but something is not working within your organisation .
For your personal enlightenment may i suggest you step out, and as a pedestrian try getting an appointment for a condition not on the list. | March 2023 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Excellent compassionate team | 5 | I am into the surgery today for an appointment for my mum. The receptionist was so helpful and went out of her way to help. My mum was seen within a couple of hours and treatment started. Thank you so much. | October 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Admiration for the Reception Team.Having | 5 | After relocating to Crewkerne then I was required to register with the medical centre.
Initially, there was ‘some confusion and teething problems’ with my registration.
However, having visited the centre, I was surprised at certain ‘Patients’ unnecessary attitude towards the Reception Staff! Suffice to say on two occasions I was full of admiration for the lady receptionist that dealt with those patients with the calmest of patience!
When it was turn, I informed the lady receptionist of ‘ my probable impending lack of medication’.
To that end she statutes that medication request would be dealt with that day. To my amazement and surprise, I received a text stating that my medication was ‘ ready for collection from my nominated Pharmacy!
A big, big thank you to all of those receptionist he helped me that day.
As far as I’m concerned, ‘ they are the unsung heroes’ at the medical Centre. | October 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Praise for receptionist | 4 | I had cause to phone the practice on a Monday morning which is always busy. The receptionist I spoke to was extremely understsnding of my problem and need to speak to a doctor. She immediately spoke with the duty doctor and came back to me. The doctor then phoned within an hour. I was very impressed by her and felt that she went the extra mile for me. I feel that the receptionists don't always get the praise they deserve | July 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Dreadful. | 1 | It is impossible to have any trust or confidence in such a mismanaged and badly run practice . If you achieve getting through on the telephone which is usually up to an hour's wait it is impossible to get a face to face appointment without waiting weeks. After a wait of three weeks for a telephone consultation,it failed to happen . Potentially very serious delays ,mistakes ,rudeness ,apathy are failing every single patient. | June 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Asthma review | 4 | A review with my asthma nurse suggested a possible problem,I saw a student doctor the same day ,who with a practice doctor arranged appropriate tests.
Today I have had an ECG and blood test at the West One Surgery.
On both occasions I was treated with respect and kindness. What more can you ask? | March 2022 |
L85004 | crewkerne-health-centre,-crewkerne | https://www.nhs.uk/services/gp-surgery/crewkerne-health-centre,-crewkerne/L85004/ratings-and-reviews?currentpage=6 | Dangerous delays on prescriptions | 1 | Huge delays on repeat prescriptions which is getting dangerous. Also weirdly getting worse the further out of the pandemic we get. Often having to go without vital meds and reception staff not very helpful. Speaking to lots of other people saying the same things. Have been a patient here for decades. Would like to stay.. however dont think i can risk it. Please pay attention to this. | March 2022 |
L85065 | dunster-&-porlock-surgeries | https://www.nhs.uk/services/gp-surgery/dunster-&-porlock-surgeries/L85065/ratings-and-reviews?currentpage=6 | Reception Staff | 2 | I have been with this surgery for many years and I have always been very happy with the care by the GP's and Healthcare staff, however, in recent years I have come across one member of the reception team that lets the side down massively, she is rude, unhelpful, ignorant, and on two occasions was chewing gum while talking to me. She has no empathy or understanding at all and is completely dismissive of any queries. It is clearly evident that she is not happy in her job and this certainly effects my experience as a patient. The surgery used to be such a welcoming place where the staff knew the patients and welcomed them, but not anymore. | January 2024 |
L85065 | dunster-&-porlock-surgeries | https://www.nhs.uk/services/gp-surgery/dunster-&-porlock-surgeries/L85065/ratings-and-reviews?currentpage=6 | Great practice manager | 5 | Confusion over a urgent prescription that I tryed to collect myself but was unable to because of pharmacy mix up but practice manager delivered to my door all can is say is thank you fantastic | November 2022 |
L85065 | dunster-&-porlock-surgeries | https://www.nhs.uk/services/gp-surgery/dunster-&-porlock-surgeries/L85065/ratings-and-reviews?currentpage=6 | Efficient service | 5 | Elderly mother dealt with promptly, face to face, with thorough physical examination. Tests conducted in house, currently awaiting results. Medicine prescribed to deal with problem straight away. Excellent friendly service which you should be proud of. | June 2022 |
L85017 | penn-hill-surgery,-yeovil | https://www.nhs.uk/services/gp-surgery/penn-hill-surgery,-yeovil/L85017/ratings-and-reviews?currentpage=6 | Confused | 3 | Why can no appointments be made in advance can someone tell us please. No continuity, have a named GP but not able to see him! With serious health conditions and recently out of hospital again and concerns over medication changes offered an appt with a trainee and totally understand and certainly not being difficult but having said can wait as symptoms quite complicated please can we see our own GP, told would have to wait 3-4 weeks, so could we make an appt for 3-4 weeks time, it is all too confusing! The receptionist was very polite but we are in our seventies and just dont understand what on earth is going on. The one positive is that the practice manager has changed I understand, the previous one was so rude and disrespectful, he was actually quite threatening. | November 2023 |
L85017 | penn-hill-surgery,-yeovil | https://www.nhs.uk/services/gp-surgery/penn-hill-surgery,-yeovil/L85017/ratings-and-reviews?currentpage=6 | Rude Receptionist | 2 | I called this morning after explaining that my 90-year-old mother-in-law had a bad fall at the weekend, and I need to make an appointment to have her 9 stitches out, unfortunate she is house bound so we would need a home visit. This was going ok at this time until I was bluntly told that she wasn't registered as house bound. I have a huge respect for the receptionists as they do have a hard time, I always make sure I am courteous and polite to them. She then explained that they would telephone my mother-in-law, I explained that she doesn't answer her phone I was told "that's not my problem"
I asked her not to be so rude and I'm afraid she was, so I terminated the phone call. My mother-in-law still needs to have her stitches taken out. My mother-in-law has been a patient with Penhill for over 70 years and I think she reserved some respect!! This incident wasn't necessary, and politeness goes both ways!!! | December 2022 |
L85017 | penn-hill-surgery,-yeovil | https://www.nhs.uk/services/gp-surgery/penn-hill-surgery,-yeovil/L85017/ratings-and-reviews?currentpage=6 | Rude staff | 2 | This morning at 8:30 I tried to contact a doctor through the ask my gp online service but with no luck. I understand they can switch off the service before 9:30 if they reach maximum capacity of emergency cases, but from the way it is explained on their website, it's not clear at all that this could happen even at 8:30, which is when the service is supposed to be switched on. I felt like the conversation with the first lady I spoke with over the phone wasn't going anywhere, since she kept repeating the same sentence over and over, so I asked if there was someone else I could speak to. She then transferred the call to a colleague of her who was quite rude! The lady just cut me off saying I wasn't listening to her, which was not true, I had been listening and very carefully. She also just kept using the same sentence as the first lady, saying that they had already reached maximum capacity. I felt it was like talking to a rude robot. After a while, after asking the "right" questions, I was able to understand that by emergency cases they don't mean people who can have access to the surgery since they are considered emergencies; they mean that these people are a priority and therefore can use the ask my gp service before others. That's why at 8:30am they had already reached maximum capacity. For future reference I would recommend trying to find a different way of explaining things rather than just repeating the same exact sentence over and over. Also showing a bit more respect or empathy wouldn't hurt either. It looks like I am not the only one who has complained about some very rude people working at the reception. I really hope the manager will take action because these rude people are ruining the reputation of the surgery and I know that there are also some caring and professional people working there. | September 2022 |
L85015 | preston-grove-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/preston-grove-medical-centre,-yeovil/L85015/ratings-and-reviews?currentpage=6 | Practice | 2 | I went into town to look at my husband's arm as he had badly cut it.and her advice was to come to doctors. But the receptionist was very off and said there was no nurses in on a Friday afternoon. What a joke. All we needed was a dressing put on. We were told to go to another .no wonder other places are overwhelming are so over run.the receptionist need to have more compassion. But I will do the best I can not being a trained nurse and hope he has no infection and that he is okay at 91years old. | August 2023 |
L85015 | preston-grove-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/preston-grove-medical-centre,-yeovil/L85015/ratings-and-reviews?currentpage=6 | I could not have wished for better care | 0 | I contacted Preston Grove Medical Centre, Yeovil, and spoke to a very kind receptionist who passed my message on. I was invited in to see the urgent care team that same afternoon.
The doctor phoned me the following day and organised to an urgent ultrasound and gave me dietary advice. I had an ultrasound scan where gallstones were found. That week my GP phoned me to see how I was. I saw a consultant at Yeovil District Hospital. I followed the dietary advice and had no more attacks. A Laparoscopic Cholecystectomy was carried out on me at Yeovil District Hospital.
All the nurses, doctors and consultants were amazing. Their attitude and kindness, let alone their skill, made the whole experience much less traumatic and a very positive one.
I could not have wished for better care and the time scale was very acceptable (Just over five months from start to finish) I also found the Day Surgery Clinic to be spotlessly clean.
I wanted to send this feedback as there is such bad press around the NHS and I really do feel that everyone involved in my story needed a shout out because they really are unsung heroes. Many thanks for letting me tell this story. | June 2023 |
L85015 | preston-grove-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/preston-grove-medical-centre,-yeovil/L85015/ratings-and-reviews?currentpage=6 | Lucky to get an appointment | 1 | I have tried for the last few months to get an appointment. I had to contact them regarding an admin query and on the recorded message it stated that the online enquiries were available between the hour of 0800 - 0900 to make a request for an appointment. This is very unhelpful if, like myself, are on the school run and then going straight to work (where you cannot use your phone for safeguarding reasons). I tried this morning as I am currently off work and the online service wasn't even open, leaving a message saying it will be open again on Monday. Thinking of changing doctor surgeries as this means I can never see my doctor. | March 2023 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Team effort | 5 | The nursing care, pharmacy and prescription team input through to seeing a Doctor has been nothing but exceptional for me recently.
I’ve been a patient since the Higher Ryalls days and it’s always been a good Surgery, yes sometimes with it’s problems like everything else. In these tough times the Surgery is providing, in my experience, a great service. | April 2023 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Helpful receptionist | 4 | After a frustrating attempt to respond to a request for feedback on an appointment (my phone isn't smart), I telephoned the surgery late afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and provided alternative details that enabled me to submit the review - and this one. | September 2022 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | We don't all have smart phones! | 2 | Notified by text from GP surgery to expect contact from an NHS provider for a home urine test. Text duly received from provider and kit arrived through the post. Tried to download the required app onto my laptop using the link in the text from the provider but failed. So, telephoned provider to receive confirmation that the app would only download to two types of smartphone. I don't have any kind of smartphone. So, a waste of time for all involved! Returned unopened kit to provider through the mail at my expense and telephoned the surgery for an appointment. | September 2022 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | We don't all have smartphones! | 2 | Twice recently, I have received sms messages requesting feedback and providing a link to the required review site. Wanting to be helpful, I tried to comply but, since I don't have a smartphone, I struggled to enter the very long url in my laptop browser and encountered difficulties distinguishing 1 and l, k and K, and u and v in the tiny characters of an sms text. Each time, I eventually gave up after a number of failed attempts. After the second time, I telephoned the surgery, and a helpful receptionist gave me simple directions to this site: so much easier for those of us who don't have smartphones. The assumption that everyone has a smartphone - or even internet access at all - is not a very inclusive one. | September 2022 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Helpful Receptionists | 3 | Inexplicably cut off at beginning of telephone consultation with pharmacist yesterday afternoon. After pause, rang back and, after very little queueing, explained to helpful receptionist, who confirmed my contact details and messaged pharmacist confirming my availability on both mobile phone and preferably landline. No call back, but received an SMS telling me to contact the surgery to arrange another appointment. Telephoned today mid-afternoon and was pleased to find myself No 1 in the queue. Explained to helpful receptionist, who found pharmacist very booked up but arranged a call from a doctor next week. Telephoning the surgery seems to have become a much better experience than it was a while back. | September 2022 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Helpful Receptionist | 4 | After a hometesting app fiasco (no smart phone!), I telephoned the surgery mid-afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and, after seeking advice, arranged an appointment with a nurse practitioner the next week. | September 2022 |
L85048 | ryalls-park-medical-centre,-yeovil | https://www.nhs.uk/services/gp-surgery/ryalls-park-medical-centre,-yeovil/L85048/ratings-and-reviews?currentpage=6 | Uncaring Receptionists | 1 | Saw a GP and had a few tests done (the GP was actually wonderful) The practice then booked a phone call for me about one of the test results and didn’t even tell me they had booked it. I only knew about it because I saw it on the NHS App. Called in to query what they were and to ask to change the appointment to sooner than a week and a half and was told that she couldn’t book me an appointment any sooner. I was told to try their online system but it was unlikely that I’d get anything. So now I have to wait over a week to find out what the results are. This is causing major anxiety. I appreciate they probably aren’t serious but telling someone they have to wait a week and a half for a phone call for the results? Not great. As I said, the GP I saw was wonderful but is being majorly let down by the reception staff. | August 2022 |