ode
stringlengths 6
6
| surgeryname
stringlengths 4
40
| url
stringlengths 84
120
| title
stringlengths 2
65
| star_rating
int64 0
5
| comment
stringlengths 64
3.9k
| visited_date
stringclasses 27
values |
|---|---|---|---|---|---|---|
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Quick service | 4 | Needed prescription review. This was arranged for saturday phonecall with practice pharmasist. Called ontime and review completed. Thank you. | February 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Unhelpful receptionist | 1 | Put in request for prescription to be told it would take 3 days so in total 5 days over weekend. Asked if it would be quicker to book appt with doctor and told no. Asked if there was any other way and told I should have requested it sooner to which I replied I did not know I was gong to be ill sooner ! This conversation all delivered in the manner that I was being a nuisance and she had better things to do. My husband had a similar experience with the same receptionist a few weeks ago so not just me. I know the NHS is busy and I would not be troubling it if I did not need to but there is simply no excuse for rudeness. | January 2023 |
F81121 | the-thorpe-bay-surgery | https://www.nhs.uk/services/gp-surgery/the-thorpe-bay-surgery/F81121/ratings-and-reviews?currentpage=7 | Keep on walking past | 1 | Absolute awful GP Surgery. First you need to deal with the receptionists. Good luck with that. I hate it when people like to me which they constantly do. They never do what you ask and always have an excuse. As for the practice manager, I must have left dozen of messages asking for her to call me and sent about 3 emails. Still waiting. Utterly rude person. The doctors are just as bad. On numerous occasions they have given me completely wrong information and made me wait 3 months and even then if I had not called back, I would still be waiting. If you are referred somewhere, the say on the referall letter, wait until this date. Then on that date, I call the referral place and I am told they got back to the surgery either the same day or day after receiving request saying no availability. Does the surgery let me know! do they heck. I wait for the date before finding out. I have now moved surgeries after 22 years as i personally feel that I deserve to be treated better than that and not lied to by the receptionists. | January 2023 |
Y02707 | st-luke's-health-centre | https://www.nhs.uk/services/gp-surgery/st-luke's-health-centre/Y02707/ratings-and-reviews?currentpage=7 | Great care | 5 | My friend joined 2 months ago and received a blood test, smear invite and smear appointment, and a bowel cancer screening test that she was overdue in this time. I think they are going to make her live longer and and more healthily! She wasn't offered this before at her previous surgery! | December 2023 |
Y02707 | st-luke's-health-centre | https://www.nhs.uk/services/gp-surgery/st-luke's-health-centre/Y02707/ratings-and-reviews?currentpage=7 | Mixed feelings | 3 | On the whole I have found the surgery to be good, however they really need to sort their phone system out particularly if they intend to continue with telephone consultations as trying to get through is a nightmare. | May 2023 |
Y02707 | st-luke's-health-centre | https://www.nhs.uk/services/gp-surgery/st-luke's-health-centre/Y02707/ratings-and-reviews?currentpage=7 | Rude secretarys | 1 | Twice today i rung to get a same day appointment for an unfit to work note. i have been of work for two weeks and now employer is asking for a unfit note from my doctor. i was told this morning to ring back at 1pm due to having no more appointments. i ring back and got through at 13:14 to be told no more appointments after being asked what i need to see a dr for. i explained again i really needed this dr note as my employer was demanding it. she said if there are any cancelations i would get a call , i said yes same story every time but thank you as im saying this she slams phone down on me! its the same every time with the secretarys there ive put in a complaint already due to one of them bad mouthing me when she thought i was on hold. disgusting behaviour and yet its some patients who get labbled through no faults of our own. | April 2023 |
F81046 | dr-krishnan-&-ptnr---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-krishnan-&-ptnr---kent-elms-hc/F81046/ratings-and-reviews?currentpage=7 | Poor Service | 1 | Extremely curt reception staff who are abrupt and unhelpful Was told that there would be no appointments available for the nurse for weeks | April 2023 |
F81046 | dr-krishnan-&-ptnr---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-krishnan-&-ptnr---kent-elms-hc/F81046/ratings-and-reviews?currentpage=7 | Very helpful | 4 | It was with relief that I saw the GP within an hour of making the request; was diagnosed and treated then received a follow up call from the doctor a week later. As a relatively new resident of Leigh on Sea, I’ve greatly appreciated the helpfulness of all concerned, from receptionists to nurses to doctors! Thank you! | April 2023 |
F81046 | dr-krishnan-&-ptnr---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-krishnan-&-ptnr---kent-elms-hc/F81046/ratings-and-reviews?currentpage=7 | Lovely Staff | 5 | Had a telephone consultation today then went in to see the doctor, despite him being extremely busy with the bank holiday weekend coming up he took time explaining everything to me and I am so grateful for his care. Also a big thank you to the lovely staff at reception. | April 2022 |
F81046 | dr-krishnan-&-ptnr---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-krishnan-&-ptnr---kent-elms-hc/F81046/ratings-and-reviews?currentpage=7 | Went above and beyond | 5 | The ladies in the office at Kent Elms Surgery are easy to talk to and have gone out of their way for my newborn son, getting him registered and booked in within a week, with appointments close together on the same day. I understood it was a busy time for the NHS and was not expecting the level of care and helpfulness I’ve received. Thanks Ladies. | February 2022 |
F81029 | dr-degun-&-dr-macaulay | https://www.nhs.uk/services/gp-surgery/dr-degun-&-dr-macaulay/F81029/ratings-and-reviews?currentpage=7 | Terrible staff attitude | 1 | The receptionists are rude and do not want to help at all. The doctor will only do telephone appointments and recommends going to the hospital instead of seeing them | November 2022 |
F81029 | dr-degun-&-dr-macaulay | https://www.nhs.uk/services/gp-surgery/dr-degun-&-dr-macaulay/F81029/ratings-and-reviews?currentpage=7 | Waste of time | 1 | Needed a fit to work abroad letter. Got an appointment with a nurse who was lovely. When I phoned to get the letter the reception staff were rude telling me they can't give me one and I need an appointment, although I had already had the appointment. Got a phone call from the doctor who said I need to see him directly because I need to have the tests done again and he can't give me one because he didn't see me. Wasted my time and the nhs's time. Always take over an hour to get an appointment and my call normally gets cut off after about half an hour. | February 2022 |
F81025 | dr-gc-chajed's-practice | https://www.nhs.uk/services/gp-surgery/dr-gc-chajed's-practice/F81025/ratings-and-reviews?currentpage=7 | Brilliant Practice | 5 | After suffering with back pain for a while and having various checks, I was seen by another doctor at the practice who, examine me further and suggested exercisers and prescribe a drug to reduce my pain. After a couple of days my pain was less and I felt better, still not completely over my condition however, it’s going in the right direction. Then I received a curtesy telephone call from the Doctor to ask “how I was after my visit”, then took the time to see me at the surgery for a quick catch up. What more could I ask for from the practice! | January 2024 |
F81025 | dr-gc-chajed's-practice | https://www.nhs.uk/services/gp-surgery/dr-gc-chajed's-practice/F81025/ratings-and-reviews?currentpage=7 | Dreadful | 1 | The new telephone message is a complete joke in fact more an insult by the time you listen to the long message and select a number you then told your number 15 in the que . So no matter how unwell you are just put the phone down you are never going to get an appointment. Which is normally just a call back. Which is a waist of time a dr can’t tell you what’s wrong by not seeing you corona is now an excuse not to see a patient.
This use to be rated a good drs but now the worst my pets get Better treatment as t the vets than humans get at this surgery | January 2022 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=7 | Declined | 1 | This surgery do not even bother to get back with results. Really declined.previously the last few years never had an issue with them. It seems lately that their attitude is much less caring. Would not recommend this surgery to any one. Such a same because we all need and depend on our doctors. Not to have confidence in them is such a difficult thing. | September 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=7 | Bad Attitude and Communication | 1 | The so call trained reception are so rude especially when talking to people on phone. If you want to book appointment with the doctor, the receptionist will always make sure they block you in order not to have access to your GP. Since last year I have been trying to book appointment with GP face to face, for once I haven't been able to get one. The receptionist will be passing you from pillar to post.
Noak Bridge Medical Centre should let us know if we still have GP practice or not?
Getting appointment in Noak Bridge Medical Centre is like a camel passing through needle hole.
Please can something urgent be done to help our community. | April 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=7 | Excellent treatment | 5 | After getting an appointment at the surgery which I found very easy speaking to the receptionist and the follow up telephone conversation with the doctor. I found everyone from doctor, nurse and receptionist very helpful. I had tests and quickly got the results. When I had a problem with a referral appointment the surgery sorted it out for me straight away. Overall I found the experience was very professional and was treated with the upmost respect and care. | January 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=7 | Disgusting treatment | 1 | I rang for an appointment today for my two year old. I spoke to someone at 8:09 and was told I would receive a call. At 12:18 I literally miss the phone call by seconds as I was dealing with my child. I rang back immediately to be told I would have to ring back in the morning because I had missed the phone call. When I tried to explain what had happened they continuously repeated how I had missed the phone call and my child not being looked at was my fault, they stated they attempted to contact me three times however didn’t do so in the slightest. I received a phone call at 12:18 followed by a voicemail, then received a text at 12:21 to which I was back on the phone to the doctors at 12:22. Fuming and completely disgusted by their care in their patience, especially that fact the appointment was regarding a minor. | February 2022 |
F81223 | dr-malik---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-malik---kent-elms-hc/F81223/ratings-and-reviews?currentpage=7 | awful!!!! avoid at all costs! | 1 | unless you can be on the phone dead on 8am you will Not get an appointment, have been trying for months now and still nothing!! doesn't surprise me when you call up and get told the manager is away on holiday for another 2 weeks!! so what exactly are these rude receptionists being paid for? because you will never get an appointment here!! yet they are still taking on new patients! how about you care for the ones you already have and the ones that Need to be seen!! absolutely shocking!!!!!! | October 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=7 | Friendly & helpful staff | 5 | Had to phone and then email the surgery today, staff were very helpful and sorted out the problem straight away, only been in the area a month now and on both occasions have had a great response. | June 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=7 | Fab practice | 5 | First visit to this surgery since moving into the area, friendly and helpful staff and excellent doctor. | June 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=7 | Excellent | 5 | Been with this surgery for a year and I can't fault it, excellent service, phones answered swiftly and never a problem speaking to a clinician and being seen | May 2022 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Pharmacy Assistant with poor people skills | 3 | I have attended the pharmacy at Kenninghall Surgery on a number of occasions for repeat prescriptions and have been treated by the vast majority of staff in a polite and courteous manner. The sliding window is always fully opened and I have been greeted warmly and professionally.
However, there is one particular member of the pharmacy team who has such poor people skills that I am considering raising a complaint. For example, patients dealing with this particular individual are met with the sliding window only being cracked opened. As I wear hearing aids this reduces my capacity to hear what is being said. This person has no conversation skills; no greeting, not even a "please tick the appropriate box and sign here" on the script that is thrust through the tiny gap in the window. Any enquiries regarding your medication are met with a non verbal response apart from another piece of paper being thrust through the tiny gap and a "tick which medication you want".
Whilst I appreciate that surgery staff can be busy, If I was to speak to or treat a member of the surgery in such a manner then, quite rightly, I would be pulled up for this. This does not excuse staff from treating patients in such a way. | December 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Inaccurate information | 1 | Rang for a GP call back..
Noted on my file we ask that home phone is used. Frequency this is ignored. Today resulted in my missing a mobile call. Mobiles in this area seldom work
I rang and was eventually put through to GP. Staff admitted their error.
The promised prescription for antibiotics did not arrive at the Chemist as promised despite assurances from the GP and confirmation that the prescription had been sent.
I visited the surgery to find it had not even been printed and signed.
Not one piece of information supplied to me that day was correct.
Sadly this not unusual.
Attempts to speak to the Practice Manager were rebuffed. | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Prescriptions | 1 | After ordering my repeat online allowing 7 days despite it stating 5 days the prescription wasn’t at the Chemist and was told to take this up with the doctor. I walked down and spoke to the girl at the prescription hatch who said it was done the day before but may still be waiting to be signed. She checked the pile for signing and it wasn’t there either so now has to be reprinted and signed and won’t be done for another day but as I’m leaving the country I need this now which was the whole point in ordering within plenty of time and working full time doesn’t allow me to keep taking time off to chase this and collect!! Atrocious service | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Poor service | 1 | When I first registered I had problems with prescriptions, in the past drugs changed without a reason and without being informed, this was eventually sorted. In the summer many appointments were cancelled, 3 to 4 times the same appointment that you had waited weeks for. The figures/numbers of appointments that were cancelled by the surgery were never displayed, but missed appointments are displayed.
Problems ringing and waiting weeks for appointments. Call in the morning advised to see a pharmacist, pharmacist tells you Antibiotics are needed, then told 10 day wait for an appointment even for antibiotics. If you work you cannot keep holding on at 8.30 am. even then it is not guaranteed. Some care you receive from this surgery is as it should be, however a lot is very poor. | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Never Answer Calls | 1 | Weirdly every time you call, you’re 9th in the queue, only to fe to 1st in the queue and you’re then cut off.
I’m not the first to complain about this and no doubt won’t be the last.
Sheer incompetence. If you can’t answer your calls in the correct manner, I doubt you’re taken care of very well either.
I never need the doctors and the one time I do, can’t even get through.
This surgery is beyond shocking! | September 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Failure to provide service | 1 | The surgery is impossible to contact. The on-line services have had a message saying that they are receiving a high volume of demand so you should phone them. The phone is a time consuming device as you are forced to wait over 20 minutes or more to actually make contact. If the matter is not urgent but still needs to be addressed you are going to hang up.
You are told not to call in person to make appointments. There are no same day appointments and you are constantly advised to go to A & E for anything that may require being seen within a day or two.
There is no email contact, you are advised to phone in. There is no online contact, you re advised to phone in. There is no in person contact, you are advised to phone in. There is no service and the front line staff are being over worked to an unhealthy level. | June 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Great Worker | 3 | I have waited for an appt for by deafness since January and wrote a scathing review previously. To give balance, I eventually did get an appt and referral to ENT. The guy who saw me this morning was absolutely fantastic. Just shows that the government are making great public servants look bad. Thank-you very much. | April 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Best Doctors I have been with | 5 | I’ve moved around a lot due to work so have been under quite a few doctors in Essex Kent and Suffolk and this is by far the best doctors I have been with. I have a long term chronic illness & when I have needed an appointment in regards to this I have always been able to get one - without the stress and demeaning attitude a lot of previous surgeries have had. I’ve recently been under maternity care and I cannot fault that at all. From needing an early referral for a scan, to my baby’s vaccinations, & even an on the day emergency app for her, staff have always been great and easy to talk to. All services are stretched to the max and I’m so thankful this surgery is still trying their best to put the patient first. Reception staff have always been great also and have always helped with any enquiries I have had & are always pleasant despite the influx of calls I can imagine they get daily. I don’t usually leave reviews or feedback but I feel NHS services that go above and beyond need the recognition for the amazing support they provide. | November 2022 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=7 | Reception team not all great | 2 | I telephoned the surgery this evening and apologised to the receptionist as I got the wrong day for my appt! Although I get it isn’t great but was genuine, I did get a very patronising response! When you call the surgery you are reminded to be polite and respectful, sometimes I feel this should be reciprocated by the staff on reception. That said some are lovely and I get not everybody is respectful and polite, but I was so appreciate the same back… some training on how to speak to patients is recommended I feel. I would be horrified if I knew one of my family spoke to anybody in such a patronising tone… there really is no need for it esp when I was very polite and apologetic | October 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Amazing service | 5 | The nurse practitioner I spoke to today was absolutely amazing, totally understood my issues and rectified immediately, cannot recommend enough. I shall be writing to the practice to state the same. Amazing | May 2023 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Appointments | 5 | When an appointment is made on surgery messenger . I noted the time and date on my calendar . The time was 8.45
I then received a text message the day before my appointment to say my appointment was 8.54. I then had to waste Time phoning the surgery to check the correct Time to be told. Yes we do send a text with a more accurate time . Why not say the " accurate " time on messenger when the appointment is made !!!! | November 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Fantastic GP | 5 | Saw one of the GP's today who was very friendly, polite, professional and approachable (would put her name on here but it says I'm not allowed). A credit to the surgery and the NHS as a whole. Will definitely recommend her | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | So pleased I changed to this brilliant GP Practice | 5 | After having numerous problems getting appointments at my previous GP surgery, a 40 minute wait to have the phone answered when I was number 16 in the queue at 8.30 am on one occasion followed by sending them an online message (told it was quicker to do it that way) detailing my problem and getting a prompt email reply asking me to resubmit my online message or telephone them at 12am on the dot to try for a pm appointment, I transferred to Southgates and the Wootton’s practice.
Unlike my old practice Southgates has a very efficient online service. I have had 2 face to face visits with impressive GP’s who actually give a thorough examination of my problems and immediate treatments rather than referring onto the hospital which has a 42 week ENT waiting list before they aim to contact you with an appointment at some point.
My new surgery offered a new treatment for that condition which within days had relieved a long term breathing problem.
My new surgery has also given me an examination and a cortisone injection into an arthritic joint rather than telephone consultations advising pain killers or pain relief gel. I have also had a diagnostic blood test to determine the type of arthritis in the joint.
My quality of life has improved drastically under Southgates Practice and I am very grateful to the amazingly friendly staff from receptionists to nurse and GPs.
A GP practice should, as this one is, be run for the best interests of its patients not for the convenience of receptionists and medical staff.
I would add the building is lovely, spacious, light and airy unlike My previous practice where, if you are ever lucky enough to be seen in person, you sit in narrow, crowded, corridors. | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | good comunication | 3 | good comunication,but when i need proof from gp i need pay many...i dont understend why?i now on sick not after 1 week back to work end need proof from dr. I'm very angry becouse on reception tell for me i need pay 30pound ...I think this its not right. | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Abysmal | 1 | I never saw the same GP, had referrals that were not completed and dismissed during appointments when discussing my symptoms. Told to "google" a diagnosis when called about test results and randomly said that they would not prescribe a class of medication for no actual reason during my appointment which left me wondering if the doctor was even listening to the concerns. After they failed to take it seriously I changed surgery to my previous one and got the tests needed to rule out obvious serious health conditions and the help I needed.
I was also concerned at the surgeries poor record keeping. One of my medical records said I had a test and I mentioned that I didn't recall having that test and the doctor did not seem bothered. It looked like a test a family member may have had and not mine.
Sometimes I wonder why every year I have to pay so much money for services like these to be treated like a mug. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Well done & Thanks | 5 | Emailed 30/5/22 8am. Surgery phoned me by 10am I had a face to face appointment with a great female GP at 11.30am same day. Examined and some tests etc.
Very efficient. Great bedside manner. Caring. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Lovely staff | 5 | Yesterday I had a lesion removed and from start to finish the staff made me feel so at ease, so friendly. I cannot praise them enough what a brilliant "team".Well done to all of you ,feel proud. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Outstanding Care and Support | 5 | My experience at both Nth Wootton and Southgates Surgery’s has been brilliant.
Very kind, caring staff. Prompt appointments and timely treatments offered.
A cancer diagnosis inevitably increases contact with surgery and services. The diagnosis itself thanks to a fast track referral.
Well done and thank you | April 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=7 | Brilliant service | 5 | Prescription of pain medication provided by GP allowed my husband to settle and sleep which in turn enabled him to begin to recover from a virus that had been attacking his body for 2 weeks. Many thanks. | March 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Great service | 5 | Moved to this surgery last month and it’s so much easier to get an appointment, either on the same day or another day. There is also a physiotherapist at the practice, which is very helpful for musculoskeletal issues. | July 2023 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Brilliant Practice | 5 | Since the beginning of this year I have had several quite serious health issues. The surgeries have provided me with a great deal of advice and support during this time. The health care professionals including the receptionists, nurses, well being practitioners, health care practitioners and drs have all done their level best to arrange appointments and signposted me to other services in a timely and professional manner. Despite the difficulties facing NHS practitioners, I have always been treated in a courteous and respectful manner.
I would like to nominate the surgeries for for their excellent professional practice. | January 2023 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Bad communication systems | 1 | Tried to phone at various times during the day phones always engaged for long periods of time almost as if phones are taken off the hook so to speak. Very disappointed with this practice I sometimes feel that I do not have a GP it’s very worrying. | September 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Sadly, nice people with simply appalling service and systems | 1 | Patient communications is sadly lacking. I accept that telephoning the surgery is now a long winded and time consuming process, but when you explain to the person on the phone and get an appointment, one would think all was well. Discovering it's not a doctor you will see is embarassing for the clinician and awkward for the patient, and then the clinician taloks to the doctor and eventually an appointment is made - from time of first booking to the end date, over 5 weeks. Then, a repeat prescription - statins - is blocked because a review is required. However, the first you know about it is when you are on your last packet, and the first review date is in 3 months time! November, and we are in August. Surely, with such a backlog, perhaps the pharmacist might consider telling patients their review is due, rather than just blocking the repeat from the NHS system and waiting for patients to nearly run out. I might get a repeat before the review, I might not. Surely if a medical review is necessary, 3 months is somewhat long? In short, now I'm getting older, I get asked to contact the surgery more often, yet the service cannot cope. I ran out of painkillers for a long term condition, and had to go without any for a period until the Doctor spoke to me. I regret joining this practice which I had to as my old doctor's surgery closed. I've always felt like an inconvenience. The standard of care and treatment has always been poor. Emergency treatment at the hospital has always been good, but the minute you are back to the surgery, you know it's going to be bad. The receptionist triage system generates an appointment with a person who cannot treat you and 5 weeks to see a doctor is frankly disgraceful. At this appointment, I've alrady been told physio will be prescribed, which if unsuccesful, will then be another delay. My problem is a long term progressive one, and I'm already very aware what helps and what does not. Physio is not a suitable treatment, but it's having a big impact. I am self-employed and receive no benefits, and not working means no income. I don't want to retire, just have some treatment, but even with the symptoms, the system has to be followed - even when the system is totally flawed. I'd strongly advise any new patients to go elsewhere - anywhere would be better than my doctors. The staff are fine, but if it takes 5 weeks to even see a doctor, when you are in pain, with totally ruined sleep patterns, that's really not good. My anger is towards the practice managers, not the reception staff and medical staff - but surely a pharmacist could ping off emails to people warning them their prescriptions are about to be stopped ahead of time, rather than letting the NHS app tell you to contact the surgery to find out why they have been stopped? That's so simple. I'm typing this in pain, bursting to go to the loo (one of my symptoms) and another 3 weeks to go before I can even explain! | August 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Feel very let down. | 1 | Fell down the stairs & after a few days of over the counter pain relief not working I called the surgery. Given a phone appointment for 2 days time. Receptionist said whoever I spoke to would be able to refer or prescribe accordingly. This was a lie. A physio called who told me to do exercises that I’d already looked up on the NHS website. They could not prescribe pain relief. She said I’d get a call within 2 hours. Again this was a lie. I received a text Message 5 hours later. I was offered a phone appointment in 9 Days time. I was not sleeping due to the pain, unable to drive for more than 20 minutes due to the pain and sitting down was very painful. After 9 long painful days I was prescribed pain relief from a very nice gentleman dr. On a separate issue I had a medication review with a different male dr who was rude, abrupt and no bedside manner whatsoever. I then had a missed call from them. I called back and after 33 minutes bring on hold reception said they’re not sure why they called me and that there are no appointments available. I feel completely dismissed & disregarded as a patient. I feel that if you’re not older then they do not care or take anything seriously. I have today registered with a new surgery and sincerely hopethey will be a lot better - don’t think they can be a lot worse than my recent experiences I’ve had with Alexandra & Crestview. | July 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=7 | Outstanding | 5 | I have attended both Crestview and Alexandra Road surgeries with my elderly mother over the past weeks.
The compassion, care and kindness shown by ALL staff is outstanding.
Thank you | May 2022 |
D82030 | reepham-&-aylsham-medical-practice | https://www.nhs.uk/services/gp-surgery/reepham-&-aylsham-medical-practice/D82030/ratings-and-reviews?currentpage=7 | Excellent Service | 5 | I had to take the time to leave a review and to thank the staff at the surgery for their excellent and friendly service.
I would not hesitate to recommend the practice at Aylesham Surgery. | August 2023 |
D82030 | reepham-&-aylsham-medical-practice | https://www.nhs.uk/services/gp-surgery/reepham-&-aylsham-medical-practice/D82030/ratings-and-reviews?currentpage=7 | Hearing aids and face masks. | 5 | I have a good hearing aid but the face mask prevented me from hearing properly all that was said. If it is possible could the physio wear a transparent face shield when I come on Thursday 6th Oct? | September 2022 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=7 | Fantastic Response! | 5 | After filling in the contact form and saying that I did not consider my problem serious there was a very quick contact from the Surgery who were obviously more switched on than me. I was invited for a face to face with my GP who also did not like what he was seeing and in short order was being tested at the surgery, N&N and Cromer. The follow up reassuring telephone call was also very much appreciated. Fantastic work from all the team across the board. Huge thank you to all concerned in this age of huge pressure for all the NHS | May 2023 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=7 | Excellent phlebotomist | 5 | I would like to thank the nurse most sincerely when she carried out a blood test this morning. It was over so quickly , didn’t even feel the needle . Plus she was extremely kind helping me to put on my jacket & checking I was okay. | May 2023 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=7 | Great Caring Practice | 5 | Hoveten and wroxham medical Centre ie my Doctors, are such a caring considering practice, from the receptionists who are so qualified and caring to pharmacy to Doctors and all the other people who are behind the scenes that help run the place, are truly caring and dedicated professionals. I feel that thay are not prased highly enough. I thank them all for such a wonderful job thay all do. | February 2022 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=7 | Thay Go that extra mile. Fantastic Practice. | 5 | Fantastic practice, from the receptionist to the doctor's, thay have so much knowledge to help anyone. Myself and my wife have only been with them approx 4 years or so but thay have help us so menu times with all there knowledge, the receptionist all are so qualified and know what thay are talking about, and all the other staff, weather it be in pharmacy and the doctor's etc have never let us down, always keep going untill a illness or other problem has been resolved. I cannot speak highly enough about them. I thank them from us both. | February 2022 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Very bad administration services | 1 | I would not recommend anyone to get any treatment from here especially if it is serious, please just go to the hospital instead . At oak street they don’t mind if you’ve got a condition you suffering from, and how it’s affecting you. They will not give a toss about getting your medicine to you that will help. They always divert from what the doctors say, for example I was told by the doctor to ring in a ask for the medicine if I wanted it, if they anti histamine did not work then the steroids will be given, I rang up on the 8th of December and was told I need to ring back next week. I ring back in the 12th of December I was told , I need an appointment, it’s now the 18th and still have no appointment, no contact from them what so ever. But that’s ok for me from there perspective to have to suffer and be in pain. | November 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Great team | 4 | I find if I need to call the surgery the reception team will go out of their way to help whatever the situation maybe.
There has been many times I’ve been in a distressed state.
Yesterday I saw my Doctor and although the answer wasn’t want I had necessarily hoped. I as always felt listened to and so supported afterwards.
I wish I could mention whom as they deserve to know. | June 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Kind, understanding, caring | 5 | I find the staff at the practice to be kind, encouraging, positive, gentle and supportive.
Last week I phoned when I was at my lowest, couldn’t see a way forward with mood, blood sugar levels, getting repeat prescriptions, I was anxious, teary, felt like I was fighting a system that I couldn’t navigate. Kind of having a meltdown.
I’m passing on my thanks now to everyone I spoke to. The gentleman on reception who was so kind, reassuring, non judgemental and went out of his way to find somebody to help me then and there. The pharmacist was so incredibly kind, gentle and encouraging and made sure that when I was too overwhelmed to talk that the metaphorical door was open to come back and complete the conversation. Finally the diabetes specialise nurse who is also sensible, friendly, non judgemental, kind and encouraging. In the past I have struggled with medical interactions and appreciate Oak Street’s attitude and style.
I have seen some negative comment about the practice not seeing people face to face and just want to add that I am very happy with the way the practice works. I find it useful to be able to write all I want to say down and share it online, saves me forgetting things or going off on a tangent. The practice are always good at responding and we get to see a nurse or doctor if we need to.
Really appreciate the practice and staff. Thank you. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Amazing Doctors surgery | 5 | I have been a patient at this surgery for about 26 years and can honestly say I have only ever received amazing care from all at the surgery. Over the years my two children suffered from various health issues varying from Ulcerative colitis to scoliosis and lots in between and every Doctor there, past and present has helped us through these horrible times.
I recently had an appointment with A (apparently this will only be published if no names are recorded) who listened to my woes and came up with an action plan, which included homework (for me to research) and bloods to have taken.
My dog had also recently died so we were unsure if this could also have been a contributing factor.
I had the blood tests and they came back normal.
A’ called me to check up on me, we hadn’t made this appointment and I thought it was for me to chase but since I was feeling a lot brighter I hadn’t done so.
She is extremely efficient, very friendly and so easy to talk to.
She didn’t make me feel at all like my feelings weren’t validated and was sympathetic whilst listening to me babble on.
Thank you.
I got off the phone and spoke to my daughter, repeating what A’ had told me.
I said to my daughter “oh and she’s vegan too’ (same as we are)
To which point my daughter, who now has been diagnosed with Endo, said this was the same clinician who had helped her too.
When my daughter had her appointment with A’, A’ had a plan in action straight away, reassured my daughter on everything she needed to know at the time and stopped my daughter spiralling into a “what’s the point” mind set, which once down is hard to get up again from.
A’ is an asset to your already great practice.
Thank you from both of us. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Highly reommend | 5 | My wife and I first moved to this practice 2 years ago. We have found the staff to be courteous, very helpful, friendly and response time is very quick. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | A knowledgeable, helpful and warm practice | 5 | I have been continuously impressed by the team at Oak Street Practice for both myself and my two children who require frequent medical support. Every member of staff I've encountered from my GP to reception to pharmacy has been so helpful. I recently had a particularly fantastic help from a pharmacy technician who helped me when the NNUH was not able to. They are quick to see you, listen respectfully and take your concerns seriously, balancing the availability of in-person to phone appointments in a way that works. Thank you to the whole team. | March 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Great Doctor | 5 | I have been dealing with with a specific doctor for a few months now. I have had many health issues and she always takes the time to listen to me, explain things and generally goes out of her way to help me. I really couldn't ask for a better doctor. | November 2022 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=7 | Helpful Service | 4 | Would like to express how very efficient/friendly and understanding the reception staff member was in dealing with my urgent enquiry,thankyou to whomever you were.Also a big thankyou on the callback from my doctor who listened to my dilemma and dealt with my issue immediately,prescribed the relevant medication, notified the pharmacist promptly so others were able to pick it up for me.Really pleased to be back on my feet and have mobility again after a somewhat scary episode.Thankyou to all concerned . | November 2022 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Pathetic practice | 1 | Early this month (January) had a number of issues and feeling very low, I did get a quick appointment due to my conditions but asked by the doctor what did I think the problem was. I was sent to reception to organise a blood test, I was advised she was to busy and to come back later in the day. This I did but I have to wait three weeks for a blood test. Could be dead by then. Real attitude and it's getting worse! | January 2024 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Constantly on hold | 2 | I’ve been on the phone for 1 hour and 15 mins still no answer. I have given up I’ll phone again tomorrow to be on hold for god knows how long. Everytime we phone it’s a min of an hour call. If we even make the top 10 on the waiting. Constantly cut off | November 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Appointment availability | 2 | I asked the receptionist face to face for a GP appointment at some point in the next week or so. No privacy when asked to explain why. Then only offered triage. This is not a robust, supportive or a accommodating service. it appears to be too much to expect to achieve a non emergency appointment with a GP and discuss with them only my reason for requesting an appointment. I cannot stuck on a phone for two hours in the hope of getting an appointment, this is unachievable, which is why I visited your reception. | November 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Waste of an appointment | 5 | Last week I wrote a review, waited for my email confirmation which did not come, so presume my review will not be published. Yet another reason why I would not recommend this practice.
My review was about having a flu vaccination appointment. Having been given the appointment by a nurse at the practice (not the one I eventually saw), I attending the appointment, I was told that I was not entitled to have it. I told the nurse that I was because my husband was clinically vulnerable but the nurse was having none of it. Kept quoting the NHS website, but obviously this person had not read it because quite clearly it states on the website that I was. Having taken my booking it was a compete waste of not only my time but the appointment time. In an age where you cannot get an appointment easily to see anyone I was disgusted at the way I was treated. "So whats wrong with your husband" was the derogatory mannered question. The nurse made me feel like I was lying to get a free flu vaccination. Both my clinically vulnerable husband and I have been at the practice for 10 years. My experience with the practice in that time has not been great. I rarely see a doctor, and when I have they have made me feel as if I have wasted there time. So this was the last straw; thankfully I am in the catchment area for another surgery. Hopefully they will treat me with a little more respect, and not make me feel I am doing something wrong. I was entitled to the vaccination not just for me but to help to protect an immuno-compromised hard organ transplant patient; something the goverment thinks I should do but not the Taverham Surgery. | September 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Finally understood | 5 | I came in for an appointment with an ANP today and she was absolutely incredible. She didn’t make me feel like I was wasting her time and was brilliant with talking to me to get to the bottom of my problems. I have never felt so listened to and understood, I wanted to say a massive thank you. Also praise to the whole surgery especially the reception team, I’ve been where you are and it’s one of the hardest jobs going, you are all great. | July 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Difficult to contact | 2 | Difficult to contact via the phone, I have visited the practice in person due to the difficulties in communicating. | July 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Amazing staff and practice | 5 | Can’t rate the surgery and staff enough. On my last 2 visits I have been fortunate enough to be able to see the same doctor and I have to say he was the best. He listened to me, didn’t make me feel like I needed to rush and explained so much to me. When having to book another appointment the receptionist was also very friendly and helpful. | June 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Poor response | 4 | This is the first time in all the years I’ve been with this doctors I’ve not been happy, had bad bruising on arm which as the day got on got worse, took several hours to contact me back and was told they were not concerned, my wife showed the pictures to a 2 pharmacist and they said I should go to A&E, she contacted the doctors back again said they were not concerned without even looking at it, my wife sent pictures of it and again said they were not concerned,I left it overnight in which got a lot worse so in the morning my wife called 111 and spoke to a paramedic and she told me to go straight to A&E 111 were very helpful so took their advice and the hospital were brilliant and gave me a diagnosis, I feel very let down by the doctors because if they had looked at it and diagnosed it I would not have to be worried about it and wouldn’t had to have to go to the hospital, well done A&E, I don’t like writing reports like this but I think the practice which includes the pharmacist should know. | April 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | A Surgery Full of "Faceless Doctors" | 2 | Saw the Physician’s Associate, who's very amiable, but not the person to see if you want a decision made; apparently a discussion is held with a Dr at the end of the day & the conclusion relayed to one over the phone - Don't be fooled into thinking they're under the supervision of a Dr, simply because no one else was involved during the appointment! I kept away from the surgery for a fortnight, hoping my immune system would fight the "infection", it didn't work so now I'm in their hands. It amazes me that as all of us mortals go about our business, shopping in Tescos etc, mingling with the rest of humanity, all without the aid of masks, that Drs surgery treat everyone like a pariah. Even the receptionist, who's protected by mask & perspex screen, had trouble hearing some patients, including me. - I've kept this review anonymous simply because even a broken lifebuoy has to be better than no lifebuoy at all & I'm not looking for a backlash from the surgery! | March 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=7 | Excellent experience with the Physician’s Associate | 4 | I had an excellent experience with the Physician’s Associate at Taverham Surgery this week, when he treated my 6yo son. The Physician’s Associate was very friendly, personable and sensitive professional with my child. He was very skilled in communicating with my young child showing empathy and great emotional intelligence. He was exceptionally thorough in his assessment and diagnosis. He is a warm individual and very open to listening to the patients views and he seems to really value patient care. I was also seen by him in November 2022 and was very impressed with his clinical ability and patient care - he is a real asset to the Taverham team! Many thanks ! | February 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Consistently poor care. | 1 | The care I have received from this practice has been consistently poor. Every time I have spoken to a doctor, they have completely ignored the actual issue to hand and recommended weight loss, no matter how comedically irrelevant it is or how many times I try to steer them back on track. In an average appointment, I am lucky to get two sentences about the thing I actually asked about, and usually end up having to go and do my own research, which makes me wonder why I keep bothering to come back. Absolutely do not recommend. I hope that they consider some more weight-neutral approaches to medical care, or at the very least listening to their patients and getting back on topic when repeatedly requested, but frankly I do not have high hopes. | November 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Great if you live in Bowthorpe but... | 2 | I joined this practice (Trinity Street) because it is local and I can walk to it in 10 minutes as I don't own a car. Every time I try and make a GP appointment now they offer it at Bowthorpe - which is very hard to get to from here (£10 each way in a taxi or 4 buses). To get one locally there is often a several week wait. The same with flu jab - I was sent a text offering it - but it's only available to under 60s in Bowthorpe. | October 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Very helpful and effective | 5 | Had flu-like symptoms, which developed and I lost my sense of balance.
The GP (phone consultation) was quick to respond, thorough, and efficient - the medication was effective.
A very good experience! | April 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Harassment. | 1 | GPs are no problem , but after requesting that receptionists do not send me invitations to clinical trials and invitations to vaccinations which I’ve already had the harassment continues with a request to send my weight to them . I’m not a frequent visitor and already have a respect form in place . I suggest they concentrate on those people who need them . | March 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Not good on this occation | 2 | Went to Wessex St Eye specialist for a cateract on Tuesday.
Whilst there the took my book pressure and it was way too high and told me to go straight to the doctors for another pressure test and consultation.
I went straight to the doctors and explained the seriousness of the situation that Wessex St stated I must go straight away.
The young lady went away to talk to somebody and after looking on screen said an appointment cannot be made until 1415 on Monday the 9th.
Just hope this will be OK as they were so insistent I sore a Doctorp/nurse straight away. | January 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Outstanding Practice | 5 | This Practice must be the best Practice in Norwich. They respond so quickly to online requests for appointments and medication requests.
Also the Receptionists are polite and helpful. | August 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Online forms not available out of working hours | 4 | It would be really helpful if the online forms to contact the surgery were available outside of working hours. Many of the patients work and can only find time to contact the surgery online when they themselves are not working. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Telephone appointment | 1 | The receptionist at Bowthorpe told me a certain GP would either contact me today 21/05/2022 at 11am by phone or email I replied to their message stating an email would be preferred as I would most probably be driving at the time of the appointment so she replied to me to state she would notify the GP that an email would be preferred. I am still awaiting contact and its 11.35am and this appt is in connection to results from a colonoscopy which was done on the 10th May 2022 so I am still none the wiser of the results.. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Very disappointing | 1 | Had two horrible experiences in one day!
Heavily pregnant and after my bloods came back with midwife it was noted that I needed medication to start before my next appointment with them in 4 weeks. I rang the surgery to explain this, to be told that I have to use the online booking form and she can’t refer this herself to the doctor to do a prescription whilst after my telephone conversation, although the midwife had already put the request through also. (Bearing in mind it took 4 days just to get a different appointment for my daughter with backwards and forwards of messaging on the portal where a simple quick 2 minute telephone could have prevented this)
An appointment was booked over a week in advance for my daughter to have her injections, to be called 5 minutes prior to the appointment taking place that they haven’t got the stock in. Highly ridiculous when this was booked in advance and can’t understand why it was left 5 minutes before appointment was due to start especially when you schedule time off work to attend!
Highly unorganised! The nurses I’ve met have been wonderful in the past but the reception team highly lets them down, lack of empathy, lack of consideration and always say use the online form. Utterly gone downhill in the recent years. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=7 | Excellent Service | 5 | On contacting the surgery via email, I got a quick response telling me that a GP was to call me so to keep my phone nearby. On speaking to the GP shortly afterwards I was asked to go to the surgery. On arriving I had some bloods done and saw the GP. The GP said she would call the next day which she promptly did. I cannot fault the service I received. Well done to all concerned, keep up the good work. | May 2022 |
D83073 | dr-solway-&-dr-mallick-practice | https://www.nhs.uk/services/gp-surgery/dr-solway-&-dr-mallick-practice/D83073/ratings-and-reviews?currentpage=7 | Lack of communication, lack of respect for patients | 1 | On Tuesday 17/10 I went in the surgery because my blood pressure was 180/100 I had an appointment with a doctor at 3 p.m , in the surgery my blood pressure was almost 200/120, I was prescribed a new medication and I was told to come back in the next morning for an appointment with another doctor, in the second day when I attended my blood pressure was the same, they increased my medication and made another appointment appointment for 20 of October. On 20 of October the doctor took blood tests, my blood pressure was 170/100 and I was told by the doctor to monitor my blood pressure and to bring it in the surgery after 5 days. I told my doctor that I am working and I need a fit note because I was told that might take 2 weeks for my blood pressure to settle, the doctor told me that if I feel that I need a fit note he will issue one in the next Monday because he cannot give me for the first seven days. Monday ( on 23rd of October I didn't receive nothing, in the next I called the surgery an I was told that the doctor is not in and they will send a message to him for the next day when he in the Surgery. On 25th October I didn't receive nothing so I went in the Surgery,after the identification first I was asked if I was seen by the doctor because the doctor said he didn't see me, I told them about all the appointments and I was told from GP reception that the doctor doesn't think I need a fit note. I am speechless and my blood pressure is up to the roof again, I am trying to keep my calm bu I am really disappointed . | October 2023 |
D83073 | dr-solway-&-dr-mallick-practice | https://www.nhs.uk/services/gp-surgery/dr-solway-&-dr-mallick-practice/D83073/ratings-and-reviews?currentpage=7 | Awfully rude | 1 | Over 10 years with the practise. I moved 2 miles down the road and recieved a letter terminating my health care as I am "not in thier area".
They sent me a link to a website that doesnt exist to find a new practice. | January 2023 |
D83073 | dr-solway-&-dr-mallick-practice | https://www.nhs.uk/services/gp-surgery/dr-solway-&-dr-mallick-practice/D83073/ratings-and-reviews?currentpage=7 | Awful and rude | 1 | Receptionist has told us we can't make an appointment because it's a Friday and they only cover emergencies on a Friday. She was rude, abrupt and had little interest in helping us. | February 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Good practice | 5 | Just had our Autumn flu & Covid jabs, we were treated really well by friendly & professional staff we were in & out in minutes, extremely happy | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Excellent in all respects. | 5 | On this occasion my wife and I visited the practice for Flu and Covid vaccinations, the whole experience could not have been better. We arrived about 15 minutes earlier than our appointment times, by the local door to door community bus service, but we were both seen and injected immediately. The staff, as always, were efficient and friendly and we were out of the surgery very quickly. The whole experience could not have been better managed. | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Good practice | 5 | My wife and myself had an appointment for flu and covid vaccinations. Good service, seen on time, staff were friendly and helpful. In and out in 10 minutes. | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Covid booster | 5 | Fantastic service. Very well organised. All the staff were friendly.
From booking to having the booster every stage was easy to understand and swift to complete. | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | They are the best !!!! | 5 | Had my flu and covid jabs , they were absolutely amazing, I can’t recommend them highly enough !!!! It was so efficient from the moment I drove in , they were all so very friendly it’s a shame all practices were on par with Leiston surgery | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Always excellent | 5 | I have nothing but praise for Leiston surgery, the team are friendly and professional despite the pressures they work with everyday. Thank you | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | A First Class Doctor's Surgery | 5 | I joined Leiston surgery shortly after arriving back in the United Kingdom in 2016 and after living in the Rep. of Ireland for 10 years. From the outset the team at the surgery have looked after myself and family especially well - something we have not been used to. They have helped me through some very tricky health problems, some of which were life threatening, with professionalism and good humour. The latest ongoing service has been the roll out of the Covid vaccination which has been second to none probably nationally. I have just had the latest dual 'jab' (Covid and Flu) which was delivered again with great professionalism and humour and rapidly. I actually arrived home 5 minutes before my appointment was due!!
Thanks Guys! You are all Angels! | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Professional and efficient | 5 | Had my flu & Covid vaccination today. Really well organised parking and queue.
I find the whole team here friendly but also professional and efficient.
Thank you to all the staff at Leiston Surgery for your care and dedication. | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Caring nurses and doctors | 5 | Had my Covid and flu jab today the organisation was seamless as usual the staff were happy smiling and very helpful the nurse that gave me my jabs was so kind and I didn’t even realise she had given them I would say this doctors surgery is the best in Suffolk Thankyou for caring for us patients I really appreciate you all | November 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=7 | Professional service | 3 | I today received my flu and covid injections. The service was very efficiently provided. I had only a very short wait before I was called into the consultation room. | November 2022 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Excellent care | 5 | I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months. | January 2024 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Good interaction and answered wuestions | 5 | Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service | November 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | New Telephone System | 3 | I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue.
Your operatives are as helpful and considerate as ever.
This new system certainly gets a 10 out of 10 from me.
Thank you. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Covid / flue jab | 4 | Very quick and pain free. Husband was reluctant to have his jabs, nurse kindly went into car park and talked him into having them. Great service in my opinion. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Great practice | 5 | After my call a doctor phoned me back after about an hour, discussed my problem with me then booked me in for a face to face 3 hours later, which is a great service
Thanks to all the Burlington team. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=7 | Great Practice | 5 | My whole experience from start to finish was excellent. I didn’t have to wait at all and the staff were well organised and helpful | October 2023 |
Subsets and Splits