text
stringlengths 13
368
| topics
listlengths 0
0
| topics-suggestion
sequencelengths 1
6
⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
0
| sentiment-suggestion
stringclasses 3
values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
values | metadata
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|
Is there a fee for using a European bank card to top up? | [] | [
"card_payment_fee_charged",
"top_up_by_bank_transfer_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.033056143671274185,
0.047852784395217896,
0.03021601028740406
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35214078426361084,
"agent": null
} | null | {} |
Are there any fees for adding money with an international card? | [] | [
"card_payment_fee_charged",
"country_support",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.029532795771956444,
0.03081517480313778,
0.03172836825251579
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3769966959953308,
"agent": null
} | null | {} |
i was charged when i used a us issued card. why and what cards are free to use to add money | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4000939130783081,
"agent": null
} | null | {} |
Any hidden fees associated with the international card if money is added? | [] | [
"card_payment_fee_charged",
"country_support",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.035719383507966995,
0.026125820353627205,
0.030815262347459793
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40057626366615295,
"agent": null
} | null | {} |
Will I get charged for topping off my card? | [] | [
"topping_up_by_card"
] | {
"type": null,
"score": [
0.14899465441703796
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40070435404777527,
"agent": null
} | null | {} |
Are there charges for topping up US cards? | [] | [
"topping_up_by_card"
] | {
"type": null,
"score": [
0.13441136479377747
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3987686038017273,
"agent": null
} | null | {} |
Are there fees for top ups? | [] | [
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.040265683084726334
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36919522285461426,
"agent": null
} | null | {} |
What are the charges for US cards with top up. | [] | [
"top_up_by_card_charge"
] | {
"type": null,
"score": [
0.0638408437371254
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3869258463382721,
"agent": null
} | null | {} |
Is there an additional charge for topping up using a European card? | [] | [
"topping_up_by_card"
] | {
"type": null,
"score": [
0.1266869753599167
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42098334431648254,
"agent": null
} | null | {} |
In exchange for top ups will you take fees? | [] | [
"exchange_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.027674313634634018,
0.037956878542900085
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38561809062957764,
"agent": null
} | null | {} |
I just topped off my card will I be charged for it? | [] | [
"card_payment_fee_charged",
"top_up_by_card_charge"
] | {
"type": null,
"score": [
0.03093276359140873,
0.0463753305375576
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39186784625053406,
"agent": null
} | null | {} |
How much does it cost to top up by card? | [] | [
"card_payment_fee_charged",
"top_up_by_card_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.029412908479571342,
0.033731717616319656,
0.02891106903553009
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.39130663871765137,
"agent": null
} | null | {} |
Are there any fees if I use a European bank card for a top up? | [] | [
"card_payment_fee_charged",
"top_up_by_bank_transfer_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.032234568148851395,
0.04608984664082527,
0.030886678025126457
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3657003343105316,
"agent": null
} | null | {} |
What are the top-up fees? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.04959898442029953,
0.057152483612298965
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3421383202075958,
"agent": null
} | null | {} |
How much is the charge to top up my card? | [] | [
"card_payment_fee_charged",
"top_up_by_card_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.05499326437711716,
0.08367466181516647,
0.04287760704755783
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3634040355682373,
"agent": null
} | null | {} |
How much can I expect to pay to top up a US card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.39441269636154175,
"agent": null
} | null | {} |
What fee is included if I top up by card? | [] | [
"card_payment_fee_charged",
"top_up_by_card_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.0806281715631485,
0.029641056433320045,
0.07391089200973511
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3453769087791443,
"agent": null
} | null | {} |
If I use a European bank card for top up, Do I get charged? | [] | [
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.06749077886343002
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4149409234523773,
"agent": null
} | null | {} |
Will there be any extra fees for European bank card for top up? | [] | [
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.0390545129776001
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35369381308555603,
"agent": null
} | null | {} |
Will I be charged if I use European bank card for top up? | [] | [
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.06373888999223709
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40915200114250183,
"agent": null
} | null | {} |
I want to use a European bank card for a top up. Must I pay? | [] | [
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.0392732210457325
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4004664719104767,
"agent": null
} | null | {} |
Will I be charged for topping up by card? | [] | [
"topping_up_by_card"
] | {
"type": null,
"score": [
0.194687619805336
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41370972990989685,
"agent": null
} | null | {} |
Is there a fee for topping up | [] | [
"topping_up_by_card",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.1785782277584076,
0.02794252708554268
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36552906036376953,
"agent": null
} | null | {} |
What do you charge for top ups? | [] | [
"exchange_charge",
"top_up_by_card_charge"
] | {
"type": null,
"score": [
0.031445588916540146,
0.06840382516384125
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39929908514022827,
"agent": null
} | null | {} |
Will it cost anything to top up a US card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.36336183547973633,
"agent": null
} | null | {} |
Does topping up my card have a fee? | [] | [
"card_payment_fee_charged",
"topping_up_by_card",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03581717610359192,
0.15947377681732178,
0.03268319368362427
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37988805770874023,
"agent": null
} | null | {} |
Are there fees for adding money using an international card | [] | [
"card_payment_fee_charged",
"country_support",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.029049575328826904,
0.030150730162858963,
0.03142955154180527
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3758077919483185,
"agent": null
} | null | {} |
When using a US card, what is the cost for a top up/off? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3399602174758911,
"agent": null
} | null | {} |
I need to use a European card for a top up, what will the charge be? | [] | [
"exchange_charge",
"top_up_by_card_charge"
] | {
"type": null,
"score": [
0.026270901784300804,
0.055614929646253586
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4155402183532715,
"agent": null
} | null | {} |
Is it okay to use a bank card to top up | [] | [
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.12934495508670807
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.39085322618484497,
"agent": null
} | null | {} |
Any fee for topping up? | [] | [
"topping_up_by_card"
] | {
"type": null,
"score": [
0.18232998251914978
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37518075108528137,
"agent": null
} | null | {} |
Are there any fees for top ups? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.026203801855444908,
0.04018164798617363
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36735233664512634,
"agent": null
} | null | {} |
What are the fees of using an international card to add money? | [] | [
"card_payment_fee_charged",
"country_support",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03450906276702881,
0.029137417674064636,
0.03551062196493149
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37805861234664917,
"agent": null
} | null | {} |
Is there a charge or discount if I use a European bank in a top up? | [] | [
"fiat_currency_support",
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.02620103769004345,
0.061038725078105927
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3746645152568817,
"agent": null
} | null | {} |
Is their a fee for top ups? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.027200164273381233,
0.03451332822442055
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37818196415901184,
"agent": null
} | null | {} |
Can I top up using an international card | [] | [
"country_support"
] | {
"type": null,
"score": [
0.06377016752958298
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3752492368221283,
"agent": null
} | null | {} |
What will happen if I want to add money using an international card? Will I run into any fees? | [] | [
"country_support"
] | {
"type": null,
"score": [
0.03695525974035263
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37065649032592773,
"agent": null
} | null | {} |
Are there any extra fees for adding money into the international card? | [] | [
"country_support",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.027209138497710228,
0.02786022610962391
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3835276961326599,
"agent": null
} | null | {} |
What are the fees for top ups? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.029283098876476288,
0.04404328390955925
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3667954206466675,
"agent": null
} | null | {} |
What are the top up charges for US cards? | [] | [
"top_up_by_card_charge"
] | {
"type": null,
"score": [
0.0680733472108841
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3770459294319153,
"agent": null
} | null | {} |
Could you please activate my card | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.1993391215801239
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3792165517807007,
"agent": null
} | null | {} |
I need to activate my card can you do that now? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.18770848214626312
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3878646790981293,
"agent": null
} | null | {} |
What do I need to do to activate my new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.14453937113285065
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41192173957824707,
"agent": null
} | null | {} |
Tell me how to go about activating my new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.11279916763305664
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3879038393497467,
"agent": null
} | null | {} |
How can I activate my card so I can start using it? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.17397335171699524
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3729945719242096,
"agent": null
} | null | {} |
How long will it take to activate my new card? | [] | [
"activate_my_card",
"transfer_timing"
] | {
"type": null,
"score": [
0.09498231112957001,
0.026931846514344215
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38826513290405273,
"agent": null
} | null | {} |
What's the right way to activate my card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.20721977949142456
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38487938046455383,
"agent": null
} | null | {} |
I received my new card, how is it activated? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.10294714570045471
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42528462409973145,
"agent": null
} | null | {} |
Is there a way my new card can be renewed? | [] | [
"card_about_to_expire"
] | {
"type": null,
"score": [
0.03129562735557556
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.352095365524292,
"agent": null
} | null | {} |
How do I activate a card I received? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.16341593861579895
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4011087417602539,
"agent": null
} | null | {} |
Why can't I activate my card? | [] | [
"activate_my_card",
"card_not_working"
] | {
"type": null,
"score": [
0.14796395599842072,
0.046581756323575974
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38628149032592773,
"agent": null
} | null | {} |
What is the process of card activation? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.08662240207195282
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.400902658700943,
"agent": null
} | null | {} |
WHAT CAN I DO AFTER THE CARD MISSING | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3578730821609497,
"agent": null
} | null | {} |
I got my new card where do I go to activate it? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.11600470542907715
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4079853892326355,
"agent": null
} | null | {} |
Would like to use my card and need to activate it first. Can you help me do this? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.1624307781457901
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38028204441070557,
"agent": null
} | null | {} |
I need help activating my new card. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.1104980930685997
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37440022826194763,
"agent": null
} | null | {} |
how to activate card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.16664499044418335
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3843730092048645,
"agent": null
} | null | {} |
Please, activate my card | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.2000199407339096
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3923560678958893,
"agent": null
} | null | {} |
I tried activating my bill of fare and it didn't workplace | [] | [
"card_not_working"
] | {
"type": null,
"score": [
0.02896234020590782
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4358566105365753,
"agent": null
} | null | {} |
I just got my card and want to use it, how do I activate my card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.17136068642139435
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3919277787208557,
"agent": null
} | null | {} |
I have a new card and I want to activate it | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.1681707203388214
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4004765748977661,
"agent": null
} | null | {} |
Assist me please with card activation. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.13566657900810242
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43166449666023254,
"agent": null
} | null | {} |
I need help with activating my card | [] | [
"activate_my_card",
"card_not_working"
] | {
"type": null,
"score": [
0.17535054683685303,
0.02733483351767063
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3753484785556793,
"agent": null
} | null | {} |
How can I start using my card? | [] | [
"activate_my_card",
"card_not_working"
] | {
"type": null,
"score": [
0.029807576909661293,
0.029042687267065048
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3724146783351898,
"agent": null
} | null | {} |
Activating my card | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.20918411016464233
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37962040305137634,
"agent": null
} | null | {} |
When will my card be activated? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.10244142264127731
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3832268714904785,
"agent": null
} | null | {} |
How can I activate my card> | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.2079247534275055
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37886714935302734,
"agent": null
} | null | {} |
What are the steps in order to activate my new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.12420585751533508
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3904166519641876,
"agent": null
} | null | {} |
How do I go about activating my new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.11532019078731537
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38805878162384033,
"agent": null
} | null | {} |
What is the activation process on my new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.10151373594999313
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43250828981399536,
"agent": null
} | null | {} |
I would like to get help from someone with activating my card. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.09486478567123413
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38818326592445374,
"agent": null
} | null | {} |
What is the process for activating my card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.13527046144008636
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38408219814300537,
"agent": null
} | null | {} |
How do I use my new card? | [] | [
"card_not_working",
"change_pin"
] | {
"type": null,
"score": [
0.03183847665786743,
0.032050684094429016
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38212037086486816,
"agent": null
} | null | {} |
I got my new card but I am not sure if it need s activated and how? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.12492977827787399
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44808343052864075,
"agent": null
} | null | {} |
What are the steps to activating a new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.07079242914915085
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37703803181648254,
"agent": null
} | null | {} |
I would like to activate my card to use now, can you help me? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.16418032348155975
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3905525803565979,
"agent": null
} | null | {} |
How do I activate a new card? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.12554039061069489
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38961246609687805,
"agent": null
} | null | {} |
I just got this card & I don't know how to activate it. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.12359868735074997
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40139713883399963,
"agent": null
} | null | {} |
I got my new card. How do I activate it? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.14605452120304108
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39784523844718933,
"agent": null
} | null | {} |
What do I need to do to activate my card? | [] | [
"activate_my_card",
"card_not_working"
] | {
"type": null,
"score": [
0.20040498673915863,
0.025998488068580627
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4031964838504791,
"agent": null
} | null | {} |
I see some fees for cash withdraw. | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.12122876197099686,
0.04146712273359299,
0.040309756994247437,
0.05274675041437149
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3798607885837555,
"agent": null
} | null | {} |
How come I was charged extra when I withdrew cash? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"extra_charge_on_statement",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.07361527532339096,
0.032158300280570984,
0.026600031182169914,
0.03480185940861702
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43001729249954224,
"agent": null
} | null | {} |
Why am I being charged when I withdraw cash? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.1293962150812149,
0.037895724177360535,
0.03323237597942352,
0.04920164495706558
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43136391043663025,
"agent": null
} | null | {} |
What is this charge on my account for a cash withdrawl? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.10855823010206223,
0.02913213148713112,
0.031965624541044235
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41883382201194763,
"agent": null
} | null | {} |
Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. | [] | [
"card_payment_fee_charged",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"pending_cash_withdrawal",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.0337543822824955,
0.08641274273395538,
0.030311061069369316,
0.03311897814273834,
0.0302052590996027
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38968077301979065,
"agent": null
} | null | {} |
How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.11370348185300827,
0.042414162307977676,
0.030612144619226456,
0.04807497560977936
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40339723229408264,
"agent": null
} | null | {} |
It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? | [] | [
"atm_support",
"card_payment_fee_charged",
"cash_withdrawal_charge"
] | {
"type": null,
"score": [
0.03901469334959984,
0.027888566255569458,
0.04706888273358345
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38814637064933777,
"agent": null
} | null | {} |
Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? | [] | [
"atm_support",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.06847724318504333,
0.08689585328102112,
0.03241843730211258,
0.026224883273243904,
0.03525238856673241
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3660828769207001,
"agent": null
} | null | {} |
Why is there an extra charge for money that was withdrawn? | [] | [
"cash_withdrawal_charge",
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.06243611499667168,
0.027332719415426254,
0.0355941504240036
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.39572957158088684,
"agent": null
} | null | {} |
Why was I charged a fee for withdrawing cash? | [] | [
"card_payment_fee_charged",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03247751295566559,
0.09621786326169968,
0.03024587780237198,
0.029079817235469818,
0.0371427945792675,
0.033688291907310486
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42628973722457886,
"agent": null
} | null | {} |
Why did I get a fee? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": [
0.05565924569964409,
0.0435626320540905,
0.040981464087963104
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4183149039745331,
"agent": null
} | null | {} |
Why did my cash get charged a fee that should not be there. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.058025676757097244,
0.03503460809588432
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4184591770172119,
"agent": null
} | null | {} |
Why did I have to pay a fee when I got cash? | [] | [
"card_payment_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": [
0.04712367430329323,
0.03731821849942207
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40688979625701904,
"agent": null
} | null | {} |
Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. | [] | [
"card_payment_fee_charged",
"cash_withdrawal_charge",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.050373274832963943,
0.0507940873503685,
0.039484523236751556
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4277619421482086,
"agent": null
} | null | {} |
A fee was charged for my recent withdrawal. | [] | [
"card_payment_fee_charged",
"cash_withdrawal_charge",
"pending_cash_withdrawal",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.056738488376140594,
0.07519455254077911,
0.028356999158859253,
0.06089281290769577
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42152169346809387,
"agent": null
} | null | {} |
I got a fee for an ATM withdrawal. | [] | [
"atm_support",
"cash_withdrawal_charge",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.06959278881549835,
0.04829055070877075,
0.028906507417559624
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36566081643104553,
"agent": null
} | null | {} |
What is the reason for this fee I got after a simple cash withdrawal? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal",
"why_verify_identity"
] | {
"type": null,
"score": [
0.07105667889118195,
0.026851501315832138,
0.029023488983511925,
0.035017430782318115,
0.03432042896747589
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38268786668777466,
"agent": null
} | null | {} |
Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? | [] | [
"card_payment_fee_charged",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"pending_cash_withdrawal",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.04677771031856537,
0.08136637508869171,
0.028315085917711258,
0.03176974505186081,
0.030876517295837402
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38819247484207153,
"agent": null
} | null | {} |
Is there a fee for withdrawing cash? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.11552459746599197,
0.03842379152774811,
0.04213118180632591,
0.05519320070743561,
0.031468942761421204
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38384369015693665,
"agent": null
} | null | {} |
I've notice I was charged for withdrawing cash, can you explain why? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": [
0.12465446442365646,
0.04165855050086975,
0.03845016658306122,
0.05400024726986885
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.413314551115036,
"agent": null
} | null | {} |