olua/Customer_service · Datasets at Hugging Face

instruction stringlengths 7 125	input stringclasses 2 values	output stringlengths 4 1.03k	sub-category stringclasses 21 values	category stringclasses 11 values
What type of services can I carry out at an agent location?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Apart from account opening, cash deposit, withdrawal, and transfer, you can also register for Bank Verification Number (BVN) and pay bills.	UBA Moni	PRODUCTS CATEGORY
Can I change my user ID? How often can it be changed?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	You can change your user ID anytime. Go to My Profile >> Security Settings >> Update My User ID. Authenticate with Secure Pass/Token and click submit.	General Frequently Asked Questions	GENERAL CATEGORY
How secure is UBA Internet Banking platform and how can I further secure my profile?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Our Internet Banking platform is very secure. Some of the platform’s security features include: • Two-level authentication (password + token) available each time you transact on Internet Banking • Image and Phrase security feature to guard against phished sites. • Virtual keyboard for use on open networks and public spaces so that key loggers are unable to capture your account details. UBA Internet Banking platform is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com.	UBA Internet Banking	CHANNELS CATEGORY
Can I obtain a debit card?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes.	Zero Instant Savings Account	Zero Instant Savings Account
How can I initiate Multiple transactions on screen?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Menu >> Transactions >> Initiate Funds Transfer >> Initiate Multiple transactions >> Fill in the required details to proceed. New records can be added if necessary, accommodating up to 30 records at once.	UBA Internet Banking	CHANNELS CATEGORY
What is the 13th month reward and how do I partake in this?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The 13th month reward is an amount paid to UBA Teens customers at the end of each year if they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of ₦5,000 to begin.	Teens Account	Teens Account
Are there any interest-free periods?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, there is a 45-day interest-free period on POS/Web transactions provided 100% repayment is made on the due date. Less than 100% repayment will result in a 2.5% charge on the outstanding balance.	UBA Naira Credit Card	PRODUCTS CATEGORY
I still have some enquiries not covered here. How can I get help?	You are a helpful customer service assistant, please answer the customers questions or enquiries	For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com, 234-700 2255-822, 234-1-2808-822 or Live Chat available on the log-in screen of the app	Mobile Banking	CHANNELS CATEGORY
How can I get more information on UBA Moni?	You are a helpful customer service assistant, please answer the customers questions or enquiries	If you have further questions or inquiries, please send a mail to ubamoni@ubagroup.com.	UBA Moni	PRODUCTS CATEGORY
What is the maximum loan tenor for UBA Personal loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	– A customer in the private sector can enjoy loans for a tenor up to 60 months. – A customer in the civil service, you can get loans for a tenor of up to 48 months.	Personal Loans	Personal Loans
How many transactions can be uploaded in each of these upload files?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Multiple debit, Multiple credit – Maximum of 50 transactions per upload • Single debit, Multiple credit – Maximum of 50 transactions per upload • NAPs Single Debit, Multiple Credits – Maximum of 5,000 transactions per upload to other Banks • IFT (UBA – UBA) – Maximum of 5,000 transactions per upload	UBA Internet Banking	CHANNELS CATEGORY
How much am I expected to repay monthly and when should repayment be made?	You are a helpful customer service assistant, please answer the customers questions or enquiries	You are expected to make at least a minimum monthly repayment of 10% on the outstanding balance. However, customers can opt to repay higher amounts e.g., 20% to 100% of the outstanding balance. Fund your repayment account on or before the 30th with the amount for your chosen repayment plan as it will be debited from your account on the 30th of each month.	UBA Naira Credit Card	PRODUCTS CATEGORY
How can I view Details of Bulk Transactions?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• NAPs and NEFT Transaction Details: o Menu >> Transactions >> Bulk Uploads >> Select view NAPs uploaded file details for NAPS transactions or Select view NEFT uploaded file details for NEFT transactions >> Click on the transaction which you want to view, and the details will be displayed. This can also be downloaded in either Excel/PDF/Txt format. • To View Other Bulk Payments (SFU, MDMC, SDMC AND Card Payment Upload): o Menu >> Transactions >> Status of transaction >> View completed transactions >> Find the transaction via the search criteria.	UBA Internet Banking	CHANNELS CATEGORY
How do I reset my password?	You are a helpful customer service assistant, please answer the customers questions or enquiries	On Internet Banking Home Page, https://ibank.ubagroup.com, click on forgot your password, enter your Internet Banking USER ID and submit. You will be asked to provide the answer to any security question you set at registration and a new password is automatically generated and sent to your registered e-mail address.	UBA Internet Banking	CHANNELS CATEGORY
I just got registered on Internet Banking; what are my limits and how can they be increased?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Retail Limits: • OTP (One Time Password): ₦200k per transaction/day without indemnity. • Secure Pass (Hard/Soft): ₦1M per transaction/day without indemnity; ₦2.5M per transaction and ₦5M per day with indemnity; ₦2.5M per transaction and ₦10M per day with NEFT. Corporate Limits: • Secure Pass (Hard/Soft): Up to ₦1B and above per day with indemnity.	General Frequently Asked Questions	GENERAL CATEGORY
Can I create a list of regular beneficiaries (favorites)?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, when doing your transactions, there is a tab for save to favorites list to add your favorites. You can then be selecting from your favorite list in subsequent transactions. Note: Your favorite can be edited/deleted from settings, by sliding the favorite to the left.	Mobile Banking	CHANNELS CATEGORY
How do I sign up for the scholarship reward?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To begin, simply maintain a Standing Instruction of a minimum of ₦10,000 for 6 consecutive months (without withdrawals).	Kiddies Account	ACCOUNTS CATEGORY
How do I know where and who the Entrepreneurial development institutes are?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	You can get this information from our SME page on our website or visit the closest branch to you, to inquire of an EDI closest to you.	AGSMEIS Loan	AGSMEIS Loan
What is UBA transfer limit per day?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Transfer limits vary based on the class of account or the digital channel used for the transaction.	General Frequently Asked Questions	GENERAL CATEGORY
How can Corporate users reset passwords for other users in the same company?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Corporate users with Approval/Authorizer roles can reset passwords for all users in the same organization by following the steps below. • Log in to https://ibank.ubagroup.com • Click on MENU > MORE > CORPORATE ADMINISTRATION > ACCESS MANAGEMENT > MAINTAIN USER ACCESS DETAILS. • Search for the User you wish to reset password, click on the name then Click Set Password. • Select the Set password box and click Continue • Enter secure Pass response and Click Submit • You will see a confirmation message and the user will receive a password reset email immediately.	UBA Internet Banking	CHANNELS CATEGORY
How can I learn more about the UBA Internet Banking?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com.	UBA Internet Banking	CHANNELS CATEGORY
What is AGSMEIS?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	AGSMEIS means Agri-Business Small and Medium Enterprise Investment Scheme is a loan of 5% per annum implemented by the central bank of Nigeria through UBA as a disbursing bank for empowering potential entrepreneurs with the necessary equipment and working capital to kick start their businesses.	AGSMEIS Loan	AGSMEIS Loan
How does your agent handle complaints?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Our agents work closely with relationship managers who handle complaints promptly.	UBA Moni	PRODUCTS CATEGORY
Must I have to be certified by an Entrepreneurial development institute before I am qualified to access this loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	YES. To be qualified to assess this loan you need to be trained and certified by any of CBN approved Entrepreneurial Development Centers closest to you. Accredited EDIs are all over the nation.	AGSMEIS Loan	AGSMEIS Loan
What is my limit for transactions on Internet Banking?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Retail Customers Token Type Indemnity Transaction Value Date Per Transaction Per Day One Time Password (OTP) N/A Instant 200k 200k Secure Pass (Hard/Soft) No Instant 1M 1M Secure Pass (Hard/Soft) Yes Instant 5M 5M Secure Pass (Hard/Soft) Yes NEFT 5M 10M Corporate Customers Token Type Indemnity Transaction Value Date Business Segment Per Transaction Per Day Secure Pass (Hard/Soft) No Instant All segments 10M 10M Secure Pass (Hard/Soft) Yes Instant SME I 100M 100M Secure Pass (Hard/Soft) Yes Instant SME II 100M 500M Secure Pass (Hard/Soft) Yes Instant Medium Corporate 100M 1B and Above Secure Pass (Hard/Soft) Yes Instant Large Corporate 100M 1B and Above Secure Pass (Hard/Soft) Yes NEFT All Segments 100M 100M	UBA Internet Banking	CHANNELS CATEGORY
Does UBA offer any additional Value Added Services in the payments business?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, UBA offers additional Value Added Services. In addition to payments, UBA offers automation of Human Resources (HR) and Payroll application applications to our corporate customers. This HR/Payroll application automatically calculates all deductions and processes payments directly into recipients’ bank accounts.	HRIS	PRODUCTS CATEGORY
Which variant does customers with a monthly turnover of above 100 Million belong to?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Customers with turnover above 100 Million can use the medium variant of the SME account and will be charged a concessionary CAMF of ₦0.6/mille for the excess of 100 million in a particular month.	SME	SME
How can I increase my transaction limit on UBA mobile app?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Visit Settings >> Self Service >> Transfer Limit to increase your limit.	General Frequently Asked Questions	GENERAL CATEGORY
How much do I have to pay for the debit card?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The debit card is at 50% discount for first issuance, and the standard charge applies for lost or expired cards.	Teens Account	Teens Account
What is the objective of UBA Bumper targeted draws?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To promote credibility of the UBA Bumper Reward Scheme, increase product awareness and drive sales acquisition in specific areas.	Bumper Account	ACCOUNTS CATEGORY
What can I do with my corporate internet banking?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Bulk upload transfers • Bill Payments • Flight Payments • Account Statement download	UBA Internet Banking	CHANNELS CATEGORY
How do I register for UBA Mobile Banking?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using: • UBA Debit Card • UBA Prepaid Card • UBA Account + Secure Pass Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here • Continue Branch SignUp Note: For Branch sign up, visit any UBA Business Office.	Mobile Banking	CHANNELS CATEGORY
How much do we pay per transaction?	You are a helpful customer service assistant, please answer the customers questions or enquiries	This fee is country dependent. In Nigeria, the cost is ₦100 per transaction as regulated by the Central Bank of Nigeria, with additional applied VAT and/or Switching fees.	HRIS	PRODUCTS CATEGORY
Why is the UBA mobile app not working?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	This may be due to an error or network issues. Please log out and log in again. If the challenge persists, call the Customer Fulfillment Center on 07002255822.	General Frequently Asked Questions	GENERAL CATEGORY
Can my UBA Naira credit card be used internationally?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, your UBA Naira Credit Card can be used locally and internationally at any ATM or POS outlet which has the Visa logo, the Internet, and POS terminals.	UBA Naira Credit Card	PRODUCTS CATEGORY
What is PTA/BTA?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• PTA stands for Personal Travel Allowance. • BTA stands for Business Travel Allowance.	FX Accounts	ACCOUNTS CATEGORY
Will the student/corps member get a debit card if the account is not funded?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No – the account must be funded with at least the card fee (at a 50% discount) to get a debit card.	NextGen	NextGen
How do I sign up for the scholarship reward?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To begin, simply maintain a Standing Instruction of a minimum of ₦10,000 for 6 consecutive months (without withdrawals).	Teens Account	Teens Account
Can I still buy foreign exchange, even if I do not want up to my maximum travel allowance?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, you can. The minimum purchase amount is $100 or its equivalent in other currencies.	FX Accounts	ACCOUNTS CATEGORY
Do I have to visit the branch to open an account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No, simply click to dial 91920# or open a zero account via our website.	Zero Instant Savings Account	Zero Instant Savings Account
What is the UBA Zero Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The Zero Instant Savings Account is a savings account that can be opened without immediate funding. It is designed to encourage the unbanked and the under-banked to open a savings account.	Zero Instant Savings Account	Zero Instant Savings Account
Which sectors are eligible to apply for this account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	All MSME sectors and segments with a maximum annual turnover of ₦600MM.	SME	SME
Can I get a debit card on my UBA NextGen Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, you can get a debit card on your UBA NextGen account at a discount of 50% for your first card.	NextGen	NextGen
Are Corporate customers required to use Token authentication at login?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No, token verifications are only required during file upload validation, transaction verification, and final authorization.	UBA Internet Banking	CHANNELS CATEGORY
Who can apply for AGSMEIS?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry.	AGSMEIS Loan	AGSMEIS Loan
I have not used my profile in a long time and have forgotten my password, how do I reset it?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To reset your password, click on ‘Forgot Password’ on the login page, input your User ID, and follow the on-screen prompts.	UBA Internet Banking	CHANNELS CATEGORY
Can I get a debit card on my UBA Bumper Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Yes, you can get a debit card on your UBA Bumper Account.	Bumper Account	ACCOUNTS CATEGORY
Can I transfer money from my child’s account to my account with UBA?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, as the signatory on the account, you can transfer money from your child’s account to another account at UBA.	Teens Account	Teens Account
What is NUBAN?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	NUBAN is your bank account number.	General Frequently Asked Questions	GENERAL CATEGORY
If I am already in business, do I need to be certified by the entrepreneurial institutes to be qualified to access this loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.	AGSMEIS Loan	AGSMEIS Loan
Do I have to be a UBA account holder to buy foreign currency from UBA FXMart?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No, UBA FX Mart will sell to both account holders and walk-in customers.	FX Accounts	ACCOUNTS CATEGORY
I forgot my USER ID, what should I do?	You are a helpful customer service assistant, please answer the customers questions or enquiries	On Internet Banking Home Page, https://ibank.ubagroup.com, please click on Forgot your USER ID. Enter your account number, click submit and your USER ID will be sent to your registered e-mail address.	UBA Internet Banking	CHANNELS CATEGORY
Can an existing customer who has a personal current account migrate to the new SME Business Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, by doing a scheme code change for an active account or resuscitating a dormant account.	SME	SME
How many approvers can approve a fund transfer?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The platform supports multilevel approvals. You can specify the number of approvals required to complete transactions. Transactions will only be processed once approved by the final approver.	UBA Internet Banking	CHANNELS CATEGORY
I am yet to be a confirmed staff of my firm, can I still get a loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	– No, please.	Personal Loans	Personal Loans
What are the documents I need to open a UBA Bumper Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	1 Recent Passport Photograph Valid means of ID Utility Bill for Nigerian Nationals Valid Resident Permit – for Foreign Nationals	Bumper Account	ACCOUNTS CATEGORY
Can I transfer money into my child’s account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, you can either deposit cash or transfer into the account.	Teens Account	Teens Account
Where can I purchase foreign exchange?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The FX Mart service is available in all UBA Business Offices.	FX Accounts	ACCOUNTS CATEGORY
Who can open a UBA Bumper Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	All individuals.	Bumper Account	ACCOUNTS CATEGORY
How can I view Individual transaction status?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Menu >> Transactions >> Status of transaction >> View transactions history >> Select the transaction by clicking on Entry ID >> Details will be displayed and can be downloaded in Excel/PDF/Txt format.	UBA Internet Banking	CHANNELS CATEGORY
What happens to my 13th month bonus if I withdraw funds early?	You are a helpful customer service assistant, please answer the customers questions or enquiries	If you withdraw funds early, you will not be eligible for the 13th month bonus that year. Your plan will remain in effect, and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.	Kiddies Account	ACCOUNTS CATEGORY
Must I be a UBA customer before I can access this loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.	AGSMEIS Loan	AGSMEIS Loan
Must I be a UBA customer before I can access this loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.	AGMESIS Loan	PRODUCTS CATEGORY
Can I get a debit card on the account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No, however, you can access the accounts via our other digital channels.	Kiddies Account	ACCOUNTS CATEGORY
Is the SME Business Account a COT-free account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	COT-free when the customer achieves their minimum threshold.	SME	SME
What is stamp duty charge?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	The Federal Government of Nigeria (FGN) has directed all banks to apply a Stamp Duty Charge of ₦50 for transactions of ₦10,000 and above, effective February 1, 2020. This fee is remitted to the Central Bank of Nigeria (CBN).	General Frequently Asked Questions	GENERAL CATEGORY
What are the benefits of the UBA Naira Credit Card?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Easy access to cash with a revolving line of credit. • Enjoy up to 45 days’ interest-free credit. • Flexible repayment option with as low as 10% minimum monthly repayment required. • Enjoy amazing discounts at partner Restaurants & Hotels, Lounge access, etc. across the world. • Withdraw cash from ATMs or make payments on terminals locally or internationally. • Make online bill payments, hotel reservations, car rental services, and online shopping.	UBA Naira Credit Card	PRODUCTS CATEGORY
Is UBA Internet Banking for Corporate available for download on my mobile?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, Authorizers can use the Internet Banking App to authorize payments.	UBA Internet Banking	CHANNELS CATEGORY
If I am already in business, do I need to be certified by the entrepreneurial institutes to be qualified to access this loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries	One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.	AGMESIS Loan	PRODUCTS CATEGORY
How to dispute a transaction on my account with UBA?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Please call the Customer Fulfillment Center on 07002255822 or send an email to cfc@ubagroup.com.	General Frequently Asked Questions	GENERAL CATEGORY
How does the monthly repayment cycle work?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The cycle runs from the 15th of every month to the 15th of the next month. The credit card statement showing transaction details within the period and the amount due for repayment will be sent to the cardholders’ registered email address.	UBA Naira Credit Card	PRODUCTS CATEGORY
I want to apply for an instant loan, however, I do not have an account with UBA. What do I do?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To enjoy this product, you need to operate a salary account with UBA. You can open an account through USSD Short Code [91920#], UBA Mobile Banking Application, or chat with LEO on Facebook or WhatsApp. You can also visit any UBA Business Office.	Click Credit	PRODUCTS CATEGORY
I want a UBA NextGen Account, I am 18 years old, but I am yet to get admission into a tertiary institution?	You are a helpful customer service assistant, please answer the customers questions or enquiries	A Savings account will be opened when you present a passport photograph and valid photo ID. However, with your School ID/admission letter, your account can be converted to a UBA NextGen account.	NextGen	NextGen
I am yet to be a confirmed staff of my firm; can I still get a loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Confirmation status in the place of employment is not required for loan eligibility.	Click Credit	PRODUCTS CATEGORY
Will accounts without complete documentation qualify for the draw?	You are a helpful customer service assistant, please answer the customers questions or enquiries	All accounts without complete documentation will not qualify for the draw. However, accounts with CAV pending can be considered for the draw.	Bumper Account	ACCOUNTS CATEGORY
How do I know if I am eligible for a loan?	You are a helpful customer service assistant, please answer the customers questions or enquiries	To be eligible, customers must have received their salary through UBA for the last 6 months.	Click Credit	PRODUCTS CATEGORY
What do I stand to get for having a UBA KIDDIES Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Several exciting rewards such as: • Earn 13th Month Reward. • A chance to partake in the scholarship scheme. • Annual interest of 4.05% (payable monthly) • Complimentary invites to UBA Kiddies events.	Kiddies Account	ACCOUNTS CATEGORY
How can I enroll/register for Internet Banking?	You are a helpful customer service assistant, please answer the customers questions or enquiries	There are 3 ways to register for Internet Banking: • Instant Self-Registration: Visit https://ibank.ubagroup.com and click the “Instant Self-Registration” button to start and complete the enrolment process. It takes less than 2 minutes to complete. • Enrolment via account opening: Visit any UBA branch to open an account and get enrolled in Internet Banking during this process. • Enrolment with an Internet Banking Enrolment Form: Individual and corporate account holders can enroll using the interactive online PDF forms listed below. o Internet Banking Virtual Channel Enrolment Form o Individual Internet Banking Virtual Channel Enrolment Form – Corporate o Enrolment through our Business Offices: Existing customers can walk into any of our branches to fill in an Internet Banking enrollment form. Corporate customers can write an instruction to enroll their desired users using their letterhead and submit it to RMs or Business Offices – there is no limit to the number of users who can be enrolled under a corporate user.	UBA Internet Banking	CHANNELS CATEGORY
Is there a minimum and maximum age of eligibility?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Yes, applicant must not be less than 18 years at loan application date and should not be older than 55 years at loan maturity date.	Personal Loans	Personal Loans
Can I view all my UBA accounts using one Internet Banking login ID?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, when you enroll in Internet Banking, you can specify which accounts you want access to using your user ID.	UBA Internet Banking	CHANNELS CATEGORY
Each time I want to transact, I get transaction limit exceeded; what could be wrong and how can it be resolved?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Confirm the applicable limit from the table provided. You may need to give an instruction and execute indemnity at any UBA Business Office for higher limits.	General Frequently Asked Questions	GENERAL CATEGORY
Can I change my user ID? How often can it be changed?	You are a helpful customer service assistant, please answer the customers questions or enquiries	You can change your USER ID at any time. Click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass/Token and click submit.	UBA Internet Banking	CHANNELS CATEGORY
What type of transactions can I use the Bulk upload feature for?	You are a helpful customer service assistant, please answer the customers questions or enquiries	• Multiple debit, Multiple credit • Single Debit, Multiple credit • NAPs Single Debit, Multiple Credits • NEFT	UBA Internet Banking	CHANNELS CATEGORY
What is my UBA mobile banking ID?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	Your mobile banking ID is your mobile number.	General Frequently Asked Questions	GENERAL CATEGORY
Will I qualify for the 13th month bonus if I do not have a target saving plan?	You are a helpful customer service assistant, please answer the customers questions or enquiries	No, you will not qualify for the 13th month bonus if you do not have a target savings plan.	Kiddies Account	ACCOUNTS CATEGORY
Can I have both my account and prepaid card registered on the same profile?	You are a helpful customer service assistant, please answer the customers questions or enquiries	You can only register with either your bank account or your prepaid card. You cannot have both registered on the same profile.	Magic Banking	CHANNELS CATEGORY
Can I use the Internet Banking service for Corporates to initiate international fund transfers?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes, you can.	UBA Internet Banking	CHANNELS CATEGORY
How do I view my account statement?	You are a helpful customer service assistant, please answer the customers questions or enquiries	After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.	Mobile Banking	CHANNELS CATEGORY
What happens if I forget my password?	You are a helpful customer service assistant, please answer the customers questions or enquiries	If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen.	Mobile Banking	CHANNELS CATEGORY
How can transactions be rejected/discarded?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Once a transaction is initiated, the approver can choose to reject it using the steps below: • For Multiple Debit, Multiple Credit (MDMC), on-screen and prepaid card transactions: o Menu >> Transactions >> Status of transaction >> View approval queue >> Click on the multi-records actions dropdown to reject or via a click on the arrow for more options. • For Bulk uploads: o Menu >> Transactions >> Bulk Uploads >> Approve/reject Uploaded files >> Click on the arrow for more options >> You can then either approve/reject/view transaction history.	UBA Internet Banking	CHANNELS CATEGORY
I only just received my new password and it has expired?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Your new password expires after 1hr if you don’t activate. However, you can still use the expired password to trigger a new password. On the Internet Banking site, enter your User ID with the expired password and click on RESEND. A new password will be sent to your registered phone number and email address.	UBA Internet Banking	CHANNELS CATEGORY
How do I open a UBA KIDDIES Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Documents required: • Child’s birth certificate or International Passport • 1 Passport Photograph each of parent/guardian and child ID • Parent’s valid ID (National ID/ Driver’s License/ Permanent Voters card/ International Passport) • Utility Bill within 3 months from account opening date	Kiddies Account	ACCOUNTS CATEGORY
What is Click Credit?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Click Credit is a fully automated instant loan for salary earners available on all UBA digital channels including USSD, Leo WhatsApp and Facebook, Mobile Banking, and Internet Banking.	Click Credit	PRODUCTS CATEGORY
How can I check my child’s balance or recent transactions?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Parents/guardians can monitor teens’ account activity including balance information and recent transactions through online banking/Mobile App/USSD.	Teens Account	Teens Account
How do I apply for Click Credit product?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Dial 91928# or apply on any of our digital channels (Leo, Mobile Banking, and Internet Banking).	Click Credit	PRODUCTS CATEGORY
What are the requirements for opening a UBA Teens Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Forms: • Personal Account Opening Form (to be completed by parents with parent’s information or with guardian’s information). • Signature Specimen form (to be completed by parent or guardian). Documents required: • Birth Certificate or international passport of the child/teenager. • One passport photo each of parent or guardian and child/teenager. • Valid and acceptable means of Identification for parent/guardian (e.g., Intl. Passport/Driver’s License/Voter’s Card). • Recent Utility bill. Funds: • Minimum Opening Balance of ₦3,000. • Minimum Operating Balance of ₦1,000.	Teens Account	Teens Account
Can I still open a UBA Kiddies account without a valid means of ID and utility bill?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes.	Kiddies Account	ACCOUNTS CATEGORY
Can I still open a UBA TEENS account without a valid means of ID and utility bill?	You are a helpful customer service assistant, please answer the customers questions or enquiries	Yes.	Teens Account	Teens Account
I want to apply for a loan, however, I do not have an account with UBA. What do I do?	You are a helpful customer service assistant, please answer the customers questions or enquiries .	To enjoy any of our loan products, you would need to open a UBA current account. Kindly walk into any UBA Business Office nearest to you or click here.	Personal Loans	Personal Loans
What is the SME Business Account?	You are a helpful customer service assistant, please answer the customers questions or enquiries	The SME Business Account is designed to support micro, small, and medium-sized businesses with minimal fees and value-added propositions to help MSMEs build capacity. The account has three variants representing different turnover bands and monthly fees.	SME	SME

What type of services can I carry out at an agent location?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Apart from account opening, cash deposit, withdrawal, and transfer, you can also register for Bank Verification Number (BVN) and pay bills.

UBA Moni

PRODUCTS CATEGORY

Can I change my user ID? How often can it be changed?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

You can change your user ID anytime. Go to My Profile >> Security Settings >> Update My User ID. Authenticate with Secure Pass/Token and click submit.

General Frequently Asked Questions

GENERAL CATEGORY

How secure is UBA Internet Banking platform and how can I further secure my profile?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Our Internet Banking platform is very secure. Some of the platform’s security features include: • Two-level authentication (password + token) available each time you transact on Internet Banking • Image and Phrase security feature to guard against phished sites. • Virtual keyboard for use on open networks and public spaces so that key loggers are unable to capture your account details. UBA Internet Banking platform is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com.

UBA Internet Banking

CHANNELS CATEGORY

Can I obtain a debit card?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes.

Zero Instant Savings Account

How can I initiate Multiple transactions on screen?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Menu >> Transactions >> Initiate Funds Transfer >> Initiate Multiple transactions >> Fill in the required details to proceed. New records can be added if necessary, accommodating up to 30 records at once.

UBA Internet Banking

CHANNELS CATEGORY

What is the 13th month reward and how do I partake in this?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The 13th month reward is an amount paid to UBA Teens customers at the end of each year if they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of ₦5,000 to begin.

Teens Account

Are there any interest-free periods?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, there is a 45-day interest-free period on POS/Web transactions provided 100% repayment is made on the due date. Less than 100% repayment will result in a 2.5% charge on the outstanding balance.

UBA Naira Credit Card

PRODUCTS CATEGORY

I still have some enquiries not covered here. How can I get help?

You are a helpful customer service assistant, please answer the customers questions or enquiries

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com, 234-700 2255-822, 234-1-2808-822 or Live Chat available on the log-in screen of the app

Mobile Banking

CHANNELS CATEGORY

How can I get more information on UBA Moni?

You are a helpful customer service assistant, please answer the customers questions or enquiries

If you have further questions or inquiries, please send a mail to ubamoni@ubagroup.com.

UBA Moni

PRODUCTS CATEGORY

What is the maximum loan tenor for UBA Personal loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

– A customer in the private sector can enjoy loans for a tenor up to 60 months. – A customer in the civil service, you can get loans for a tenor of up to 48 months.

Personal Loans

How many transactions can be uploaded in each of these upload files?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Multiple debit, Multiple credit – Maximum of 50 transactions per upload • Single debit, Multiple credit – Maximum of 50 transactions per upload • NAPs Single Debit, Multiple Credits – Maximum of 5,000 transactions per upload to other Banks • IFT (UBA – UBA) – Maximum of 5,000 transactions per upload

UBA Internet Banking

CHANNELS CATEGORY

How much am I expected to repay monthly and when should repayment be made?

You are a helpful customer service assistant, please answer the customers questions or enquiries

You are expected to make at least a minimum monthly repayment of 10% on the outstanding balance. However, customers can opt to repay higher amounts e.g., 20% to 100% of the outstanding balance. Fund your repayment account on or before the 30th with the amount for your chosen repayment plan as it will be debited from your account on the 30th of each month.

UBA Naira Credit Card

PRODUCTS CATEGORY

How can I view Details of Bulk Transactions?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• NAPs and NEFT Transaction Details: o Menu >> Transactions >> Bulk Uploads >> Select view NAPs uploaded file details for NAPS transactions or Select view NEFT uploaded file details for NEFT transactions >> Click on the transaction which you want to view, and the details will be displayed. This can also be downloaded in either Excel/PDF/Txt format. • To View Other Bulk Payments (SFU, MDMC, SDMC AND Card Payment Upload): o Menu >> Transactions >> Status of transaction >> View completed transactions >> Find the transaction via the search criteria.

UBA Internet Banking

CHANNELS CATEGORY

How do I reset my password?

You are a helpful customer service assistant, please answer the customers questions or enquiries

On Internet Banking Home Page, https://ibank.ubagroup.com, click on forgot your password, enter your Internet Banking USER ID and submit. You will be asked to provide the answer to any security question you set at registration and a new password is automatically generated and sent to your registered e-mail address.

UBA Internet Banking

CHANNELS CATEGORY

I just got registered on Internet Banking; what are my limits and how can they be increased?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Retail Limits: • OTP (One Time Password): ₦200k per transaction/day without indemnity. • Secure Pass (Hard/Soft): ₦1M per transaction/day without indemnity; ₦2.5M per transaction and ₦5M per day with indemnity; ₦2.5M per transaction and ₦10M per day with NEFT. Corporate Limits: • Secure Pass (Hard/Soft): Up to ₦1B and above per day with indemnity.

General Frequently Asked Questions

GENERAL CATEGORY

Can I create a list of regular beneficiaries (favorites)?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, when doing your transactions, there is a tab for save to favorites list to add your favorites. You can then be selecting from your favorite list in subsequent transactions. Note: Your favorite can be edited/deleted from settings, by sliding the favorite to the left.

Mobile Banking

CHANNELS CATEGORY

How do I sign up for the scholarship reward?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To begin, simply maintain a Standing Instruction of a minimum of ₦10,000 for 6 consecutive months (without withdrawals).

Kiddies Account

ACCOUNTS CATEGORY

How do I know where and who the Entrepreneurial development institutes are?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

You can get this information from our SME page on our website or visit the closest branch to you, to inquire of an EDI closest to you.

AGSMEIS Loan

What is UBA transfer limit per day?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Transfer limits vary based on the class of account or the digital channel used for the transaction.

General Frequently Asked Questions

GENERAL CATEGORY

How can Corporate users reset passwords for other users in the same company?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Corporate users with Approval/Authorizer roles can reset passwords for all users in the same organization by following the steps below. • Log in to https://ibank.ubagroup.com • Click on MENU > MORE > CORPORATE ADMINISTRATION > ACCESS MANAGEMENT > MAINTAIN USER ACCESS DETAILS. • Search for the User you wish to reset password, click on the name then Click Set Password. • Select the Set password box and click Continue • Enter secure Pass response and Click Submit • You will see a confirmation message and the user will receive a password reset email immediately.

UBA Internet Banking

CHANNELS CATEGORY

How can I learn more about the UBA Internet Banking?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com.

UBA Internet Banking

CHANNELS CATEGORY

What is AGSMEIS?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

AGSMEIS means Agri-Business Small and Medium Enterprise Investment Scheme is a loan of 5% per annum implemented by the central bank of Nigeria through UBA as a disbursing bank for empowering potential entrepreneurs with the necessary equipment and working capital to kick start their businesses.

AGSMEIS Loan

How does your agent handle complaints?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Our agents work closely with relationship managers who handle complaints promptly.

UBA Moni

PRODUCTS CATEGORY

Must I have to be certified by an Entrepreneurial development institute before I am qualified to access this loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

YES. To be qualified to assess this loan you need to be trained and certified by any of CBN approved Entrepreneurial Development Centers closest to you. Accredited EDIs are all over the nation.

AGSMEIS Loan

What is my limit for transactions on Internet Banking?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Retail Customers Token Type Indemnity Transaction Value Date Per Transaction Per Day One Time Password (OTP) N/A Instant 200k 200k Secure Pass (Hard/Soft) No Instant 1M 1M Secure Pass (Hard/Soft) Yes Instant 5M 5M Secure Pass (Hard/Soft) Yes NEFT 5M 10M Corporate Customers Token Type Indemnity Transaction Value Date Business Segment Per Transaction Per Day Secure Pass (Hard/Soft) No Instant All segments 10M 10M Secure Pass (Hard/Soft) Yes Instant SME I 100M 100M Secure Pass (Hard/Soft) Yes Instant SME II 100M 500M Secure Pass (Hard/Soft) Yes Instant Medium Corporate 100M 1B and Above Secure Pass (Hard/Soft) Yes Instant Large Corporate 100M 1B and Above Secure Pass (Hard/Soft) Yes NEFT All Segments 100M 100M

UBA Internet Banking

CHANNELS CATEGORY

Does UBA offer any additional Value Added Services in the payments business?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, UBA offers additional Value Added Services. In addition to payments, UBA offers automation of Human Resources (HR) and Payroll application applications to our corporate customers. This HR/Payroll application automatically calculates all deductions and processes payments directly into recipients’ bank accounts.

HRIS

PRODUCTS CATEGORY

Which variant does customers with a monthly turnover of above 100 Million belong to?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Customers with turnover above 100 Million can use the medium variant of the SME account and will be charged a concessionary CAMF of ₦0.6/mille for the excess of 100 million in a particular month.

SME

How can I increase my transaction limit on UBA mobile app?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Visit Settings >> Self Service >> Transfer Limit to increase your limit.

General Frequently Asked Questions

GENERAL CATEGORY

How much do I have to pay for the debit card?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The debit card is at 50% discount for first issuance, and the standard charge applies for lost or expired cards.

Teens Account

What is the objective of UBA Bumper targeted draws?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To promote credibility of the UBA Bumper Reward Scheme, increase product awareness and drive sales acquisition in specific areas.

Bumper Account

ACCOUNTS CATEGORY

What can I do with my corporate internet banking?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Bulk upload transfers • Bill Payments • Flight Payments • Account Statement download

UBA Internet Banking

CHANNELS CATEGORY

How do I register for UBA Mobile Banking?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using: • UBA Debit Card • UBA Prepaid Card • UBA Account + Secure Pass Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here • Continue Branch SignUp Note: For Branch sign up, visit any UBA Business Office.

Mobile Banking

CHANNELS CATEGORY

How much do we pay per transaction?

You are a helpful customer service assistant, please answer the customers questions or enquiries

This fee is country dependent. In Nigeria, the cost is ₦100 per transaction as regulated by the Central Bank of Nigeria, with additional applied VAT and/or Switching fees.

HRIS

PRODUCTS CATEGORY

Why is the UBA mobile app not working?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

This may be due to an error or network issues. Please log out and log in again. If the challenge persists, call the Customer Fulfillment Center on 07002255822.

General Frequently Asked Questions

GENERAL CATEGORY

Can my UBA Naira credit card be used internationally?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, your UBA Naira Credit Card can be used locally and internationally at any ATM or POS outlet which has the Visa logo, the Internet, and POS terminals.

UBA Naira Credit Card

PRODUCTS CATEGORY

What is PTA/BTA?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• PTA stands for Personal Travel Allowance. • BTA stands for Business Travel Allowance.

FX Accounts

ACCOUNTS CATEGORY

Will the student/corps member get a debit card if the account is not funded?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No – the account must be funded with at least the card fee (at a 50% discount) to get a debit card.

NextGen

How do I sign up for the scholarship reward?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To begin, simply maintain a Standing Instruction of a minimum of ₦10,000 for 6 consecutive months (without withdrawals).

Teens Account

Can I still buy foreign exchange, even if I do not want up to my maximum travel allowance?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, you can. The minimum purchase amount is $100 or its equivalent in other currencies.

FX Accounts

ACCOUNTS CATEGORY

Do I have to visit the branch to open an account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No, simply click to dial *919*20# or open a zero account via our website.

Zero Instant Savings Account

What is the UBA Zero Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The Zero Instant Savings Account is a savings account that can be opened without immediate funding. It is designed to encourage the unbanked and the under-banked to open a savings account.

Zero Instant Savings Account

Which sectors are eligible to apply for this account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

All MSME sectors and segments with a maximum annual turnover of ₦600MM.

SME

Can I get a debit card on my UBA NextGen Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, you can get a debit card on your UBA NextGen account at a discount of 50% for your first card.

NextGen

Are Corporate customers required to use Token authentication at login?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No, token verifications are only required during file upload validation, transaction verification, and final authorization.

UBA Internet Banking

CHANNELS CATEGORY

Who can apply for AGSMEIS?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry.

AGSMEIS Loan

I have not used my profile in a long time and have forgotten my password, how do I reset it?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To reset your password, click on ‘Forgot Password’ on the login page, input your User ID, and follow the on-screen prompts.

UBA Internet Banking

CHANNELS CATEGORY

Can I get a debit card on my UBA Bumper Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Yes, you can get a debit card on your UBA Bumper Account.

Bumper Account

ACCOUNTS CATEGORY

Can I transfer money from my child’s account to my account with UBA?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, as the signatory on the account, you can transfer money from your child’s account to another account at UBA.

Teens Account

What is NUBAN?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

NUBAN is your bank account number.

General Frequently Asked Questions

GENERAL CATEGORY

If I am already in business, do I need to be certified by the entrepreneurial institutes to be qualified to access this loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.

AGSMEIS Loan

Do I have to be a UBA account holder to buy foreign currency from UBA FXMart?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No, UBA FX Mart will sell to both account holders and walk-in customers.

FX Accounts

ACCOUNTS CATEGORY

I forgot my USER ID, what should I do?

You are a helpful customer service assistant, please answer the customers questions or enquiries

On Internet Banking Home Page, https://ibank.ubagroup.com, please click on Forgot your USER ID. Enter your account number, click submit and your USER ID will be sent to your registered e-mail address.

UBA Internet Banking

CHANNELS CATEGORY

Can an existing customer who has a personal current account migrate to the new SME Business Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, by doing a scheme code change for an active account or resuscitating a dormant account.

SME

How many approvers can approve a fund transfer?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The platform supports multilevel approvals. You can specify the number of approvals required to complete transactions. Transactions will only be processed once approved by the final approver.

UBA Internet Banking

CHANNELS CATEGORY

I am yet to be a confirmed staff of my firm, can I still get a loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

– No, please.

Personal Loans

What are the documents I need to open a UBA Bumper Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

1 Recent Passport Photograph Valid means of ID Utility Bill for Nigerian Nationals Valid Resident Permit – for Foreign Nationals

Bumper Account

ACCOUNTS CATEGORY

Can I transfer money into my child’s account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, you can either deposit cash or transfer into the account.

Teens Account

Where can I purchase foreign exchange?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The FX Mart service is available in all UBA Business Offices.

FX Accounts

ACCOUNTS CATEGORY

Who can open a UBA Bumper Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

All individuals.

Bumper Account

ACCOUNTS CATEGORY

How can I view Individual transaction status?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Menu >> Transactions >> Status of transaction >> View transactions history >> Select the transaction by clicking on Entry ID >> Details will be displayed and can be downloaded in Excel/PDF/Txt format.

UBA Internet Banking

CHANNELS CATEGORY

What happens to my 13th month bonus if I withdraw funds early?

You are a helpful customer service assistant, please answer the customers questions or enquiries

If you withdraw funds early, you will not be eligible for the 13th month bonus that year. Your plan will remain in effect, and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.

Kiddies Account

ACCOUNTS CATEGORY

Must I be a UBA customer before I can access this loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.

AGSMEIS Loan

Must I be a UBA customer before I can access this loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.

AGMESIS Loan

PRODUCTS CATEGORY

Can I get a debit card on the account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No, however, you can access the accounts via our other digital channels.

Kiddies Account

ACCOUNTS CATEGORY

Is the SME Business Account a COT-free account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

COT-free when the customer achieves their minimum threshold.

SME

What is stamp duty charge?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

The Federal Government of Nigeria (FGN) has directed all banks to apply a Stamp Duty Charge of ₦50 for transactions of ₦10,000 and above, effective February 1, 2020. This fee is remitted to the Central Bank of Nigeria (CBN).

General Frequently Asked Questions

GENERAL CATEGORY

What are the benefits of the UBA Naira Credit Card?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Easy access to cash with a revolving line of credit. • Enjoy up to 45 days’ interest-free credit. • Flexible repayment option with as low as 10% minimum monthly repayment required. • Enjoy amazing discounts at partner Restaurants & Hotels, Lounge access, etc. across the world. • Withdraw cash from ATMs or make payments on terminals locally or internationally. • Make online bill payments, hotel reservations, car rental services, and online shopping.

UBA Naira Credit Card

PRODUCTS CATEGORY

Is UBA Internet Banking for Corporate available for download on my mobile?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, Authorizers can use the Internet Banking App to authorize payments.

UBA Internet Banking

CHANNELS CATEGORY

If I am already in business, do I need to be certified by the entrepreneurial institutes to be qualified to access this loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries

One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.

AGMESIS Loan

PRODUCTS CATEGORY

How to dispute a transaction on my account with UBA?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Please call the Customer Fulfillment Center on 07002255822 or send an email to cfc@ubagroup.com.

General Frequently Asked Questions

GENERAL CATEGORY

How does the monthly repayment cycle work?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The cycle runs from the 15th of every month to the 15th of the next month. The credit card statement showing transaction details within the period and the amount due for repayment will be sent to the cardholders’ registered email address.

UBA Naira Credit Card

PRODUCTS CATEGORY

I want to apply for an instant loan, however, I do not have an account with UBA. What do I do?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To enjoy this product, you need to operate a salary account with UBA. You can open an account through USSD Short Code [91920#], UBA Mobile Banking Application, or chat with LEO on Facebook or WhatsApp. You can also visit any UBA Business Office.

Click Credit

PRODUCTS CATEGORY

I want a UBA NextGen Account, I am 18 years old, but I am yet to get admission into a tertiary institution?

You are a helpful customer service assistant, please answer the customers questions or enquiries

A Savings account will be opened when you present a passport photograph and valid photo ID. However, with your School ID/admission letter, your account can be converted to a UBA NextGen account.

NextGen

I am yet to be a confirmed staff of my firm; can I still get a loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Confirmation status in the place of employment is not required for loan eligibility.

Click Credit

PRODUCTS CATEGORY

Will accounts without complete documentation qualify for the draw?

You are a helpful customer service assistant, please answer the customers questions or enquiries

All accounts without complete documentation will not qualify for the draw. However, accounts with CAV pending can be considered for the draw.

Bumper Account

ACCOUNTS CATEGORY

How do I know if I am eligible for a loan?

You are a helpful customer service assistant, please answer the customers questions or enquiries

To be eligible, customers must have received their salary through UBA for the last 6 months.

Click Credit

PRODUCTS CATEGORY

What do I stand to get for having a UBA KIDDIES Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Several exciting rewards such as: • Earn 13th Month Reward. • A chance to partake in the scholarship scheme. • Annual interest of 4.05% (payable monthly) • Complimentary invites to UBA Kiddies events.

Kiddies Account

ACCOUNTS CATEGORY

How can I enroll/register for Internet Banking?

You are a helpful customer service assistant, please answer the customers questions or enquiries

There are 3 ways to register for Internet Banking: • Instant Self-Registration: Visit https://ibank.ubagroup.com and click the “Instant Self-Registration” button to start and complete the enrolment process. It takes less than 2 minutes to complete. • Enrolment via account opening: Visit any UBA branch to open an account and get enrolled in Internet Banking during this process. • Enrolment with an Internet Banking Enrolment Form: Individual and corporate account holders can enroll using the interactive online PDF forms listed below. o Internet Banking Virtual Channel Enrolment Form o Individual Internet Banking Virtual Channel Enrolment Form – Corporate o Enrolment through our Business Offices: Existing customers can walk into any of our branches to fill in an Internet Banking enrollment form. Corporate customers can write an instruction to enroll their desired users using their letterhead and submit it to RMs or Business Offices – there is no limit to the number of users who can be enrolled under a corporate user.

UBA Internet Banking

CHANNELS CATEGORY

Is there a minimum and maximum age of eligibility?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Yes, applicant must not be less than 18 years at loan application date and should not be older than 55 years at loan maturity date.

Personal Loans

Can I view all my UBA accounts using one Internet Banking login ID?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, when you enroll in Internet Banking, you can specify which accounts you want access to using your user ID.

UBA Internet Banking

CHANNELS CATEGORY

Each time I want to transact, I get transaction limit exceeded; what could be wrong and how can it be resolved?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Confirm the applicable limit from the table provided. You may need to give an instruction and execute indemnity at any UBA Business Office for higher limits.

General Frequently Asked Questions

GENERAL CATEGORY

Can I change my user ID? How often can it be changed?

You are a helpful customer service assistant, please answer the customers questions or enquiries

You can change your USER ID at any time. Click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass/Token and click submit.

UBA Internet Banking

CHANNELS CATEGORY

What type of transactions can I use the Bulk upload feature for?

You are a helpful customer service assistant, please answer the customers questions or enquiries

• Multiple debit, Multiple credit • Single Debit, Multiple credit • NAPs Single Debit, Multiple Credits • NEFT

UBA Internet Banking

CHANNELS CATEGORY

What is my UBA mobile banking ID?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

Your mobile banking ID is your mobile number.

General Frequently Asked Questions

GENERAL CATEGORY

Will I qualify for the 13th month bonus if I do not have a target saving plan?

You are a helpful customer service assistant, please answer the customers questions or enquiries

No, you will not qualify for the 13th month bonus if you do not have a target savings plan.

Kiddies Account

ACCOUNTS CATEGORY

Can I have both my account and prepaid card registered on the same profile?

You are a helpful customer service assistant, please answer the customers questions or enquiries

You can only register with either your bank account or your prepaid card. You cannot have both registered on the same profile.

Magic Banking

CHANNELS CATEGORY

Can I use the Internet Banking service for Corporates to initiate international fund transfers?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes, you can.

UBA Internet Banking

CHANNELS CATEGORY

How do I view my account statement?

You are a helpful customer service assistant, please answer the customers questions or enquiries

After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.

Mobile Banking

CHANNELS CATEGORY

What happens if I forget my password?

You are a helpful customer service assistant, please answer the customers questions or enquiries

If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen.

Mobile Banking

CHANNELS CATEGORY

How can transactions be rejected/discarded?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Once a transaction is initiated, the approver can choose to reject it using the steps below: • For Multiple Debit, Multiple Credit (MDMC), on-screen and prepaid card transactions: o Menu >> Transactions >> Status of transaction >> View approval queue >> Click on the multi-records actions dropdown to reject or via a click on the arrow for more options. • For Bulk uploads: o Menu >> Transactions >> Bulk Uploads >> Approve/reject Uploaded files >> Click on the arrow for more options >> You can then either approve/reject/view transaction history.

UBA Internet Banking

CHANNELS CATEGORY

I only just received my new password and it has expired?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Your new password expires after 1hr if you don’t activate. However, you can still use the expired password to trigger a new password. On the Internet Banking site, enter your User ID with the expired password and click on RESEND. A new password will be sent to your registered phone number and email address.

UBA Internet Banking

CHANNELS CATEGORY

How do I open a UBA KIDDIES Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Documents required: • Child’s birth certificate or International Passport • 1 Passport Photograph each of parent/guardian and child ID • Parent’s valid ID (National ID/ Driver’s License/ Permanent Voters card/ International Passport) • Utility Bill within 3 months from account opening date

Kiddies Account

ACCOUNTS CATEGORY

What is Click Credit?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Click Credit is a fully automated instant loan for salary earners available on all UBA digital channels including USSD, Leo WhatsApp and Facebook, Mobile Banking, and Internet Banking.

Click Credit

PRODUCTS CATEGORY

How can I check my child’s balance or recent transactions?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Parents/guardians can monitor teens’ account activity including balance information and recent transactions through online banking/Mobile App/USSD.

Teens Account

How do I apply for Click Credit product?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Dial 91928# or apply on any of our digital channels (Leo, Mobile Banking, and Internet Banking).

Click Credit

PRODUCTS CATEGORY

What are the requirements for opening a UBA Teens Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Forms: • Personal Account Opening Form (to be completed by parents with parent’s information or with guardian’s information). • Signature Specimen form (to be completed by parent or guardian). Documents required: • Birth Certificate or international passport of the child/teenager. • One passport photo each of parent or guardian and child/teenager. • Valid and acceptable means of Identification for parent/guardian (e.g., Intl. Passport/Driver’s License/Voter’s Card). • Recent Utility bill. Funds: • Minimum Opening Balance of ₦3,000. • Minimum Operating Balance of ₦1,000.

Teens Account

Can I still open a UBA Kiddies account without a valid means of ID and utility bill?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes.

Kiddies Account

ACCOUNTS CATEGORY

Can I still open a UBA TEENS account without a valid means of ID and utility bill?

You are a helpful customer service assistant, please answer the customers questions or enquiries

Yes.

Teens Account

I want to apply for a loan, however, I do not have an account with UBA. What do I do?

You are a helpful customer service assistant, please answer the customers questions or enquiries .

To enjoy any of our loan products, you would need to open a UBA current account. Kindly walk into any UBA Business Office nearest to you or click here.

Personal Loans

What is the SME Business Account?

You are a helpful customer service assistant, please answer the customers questions or enquiries

The SME Business Account is designed to support micro, small, and medium-sized businesses with minimal fees and value-added propositions to help MSMEs build capacity. The account has three variants representing different turnover bands and monthly fees.

SME