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Funding | You are a helpful customer service assistant, please answer the customers questions or enquiries | No minimum Opening Balance. | NextGen | NextGen |
I have not used Internet Banking in a long time; how can I start again? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Retrieve your user ID by clicking on "Forgot user ID?" and your password by clicking on "Forgot password?" on the Internet Banking login page. | General Frequently Asked Questions | GENERAL CATEGORY |
What do I need to qualify for this service? | You are a helpful customer service assistant, please answer the customers questions or enquiries | You have to be enrolled for SMS alert, and the number you are dialing the code from must be maintained on the account/prepaid card you are trying to enroll. | Magic Banking | CHANNELS CATEGORY |
Will I still earn interest if I do not achieve my target plan? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan. However, you will no longer be eligible for the 13th month bonus. | Kiddies Account | ACCOUNTS CATEGORY |
Must I have to be certified by an Entrepreneurial development institute before I am qualified to access this loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries | YES. To be qualified to assess this loan you need to be trained and certified by any of CBN approved Entrepreneurial Development Centers closest to you. Accredited EDIs are all over the nation. | AGMESIS Loan | PRODUCTS CATEGORY |
What are the benefits of having an SME Business account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • Fixed Monthly Charges • Access to business loans • Onboarding on digital collection solutions • Access to MSME masterclasses and advisory • Access to the bank’s SME events and fairs • Access to a free online marketplace (as applicable) | SME | SME |
Does FXMart deal in all the currencies in the world? | You are a helpful customer service assistant, please answer the customers questions or enquiries | At this time, FXMart only deals with the three major world currencies: US Dollar, British Pounds, and the Euro. | FX Accounts | ACCOUNTS CATEGORY |
I am out of data. How else can I do my banking transactions? | You are a helpful customer service assistant, please answer the customers questions or enquiries | If you are out of data or in a weak internet region, you can still use our magic banking code *919# to transact. Simply dial *919# and follow the prompt. Please note that the same PIN used for your UBA Mobile Banking will be used for UBA Magic Banking. | Mobile Banking | CHANNELS CATEGORY |
How secure is the Internet Banking platform and how can I further secure my profile? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | UBA Internet Banking uses best-in-class security technology, including two-level authentication (password + token), image and phrase security features, and a virtual keyboard. Do not share your credentials and always verify suspicious links by contacting cfc@ubagroup.com. | General Frequently Asked Questions | GENERAL CATEGORY |
I have not used Internet Banking in a long time, how can I start again? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Getting started again is easy! Click forgot user ID to retrieve your user ID, then, click forgot password to retrieve your password. | UBA Internet Banking | CHANNELS CATEGORY |
What are the means of ID acceptable to open a UBA NextGen account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • For Tier 1 KYC: Student ID Card OR Departmental ID Card OR Faculty ID Card, NYSC ID card. • For Tier 3 KYC: International Passport OR Voter’s Card OR National ID OR Driver’s License; but must also provide evidence of being a student/corp member. | NextGen | NextGen |
What happens if I lose the collection PIN? | You are a helpful customer service assistant, please answer the customers questions or enquiries | To get a new PIN, the sender will need to go to the branch where the transaction was initiated to request another PIN. | Africash | PRODUCTS CATEGORY |
How can I open a UBA Diaspora Account Abroad? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • Customer goes online via the web link https://aop.ubagroup.com/SignUpProcess/step2disapora • Inputs all required data filled. • Uploads document. • Clicks on the submit button to open Diaspora account. • Downloads the video Banking app. • Signs up and logs in. • Initiate a call to authenticate document. • A CFC Rep downloads the contact details of the customer and initiates the call via WhatsApp video call to validate customer details and complete the account opening process. | Diaspora Account | ACCOUNTS CATEGORY |
What is the applicable interest rate on this product? | You are a helpful customer service assistant, please answer the customers questions or enquiries | The applicable interest rate is 21% p.a. (1.75% monthly). | Click Credit | PRODUCTS CATEGORY |
How much do I need to open a UBA NextGen Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | No minimum account opening balance. | NextGen | NextGen |
Are children entitled to buy foreign exchange? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Foreign exchange can be purchased by holders of Nigerian passports who are 18 years and above. | FX Accounts | ACCOUNTS CATEGORY |
Which countries can I receive money from? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • Benin Republic • Burkina Faso • Cameroon • Chad • Congo Brazzaville • Congo DRC • Cote D’Iviore • Gabon • Ghana • Guinea • Kenya • Liberia • Mali • Mozambique • Senegal • Sierra Leone • Tanzania • Uganda • Zambia | Africash | PRODUCTS CATEGORY |
Can I change my beneficiary details on a transfer? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, beneficiary details can be changed as long as the transfer has not been processed. Simply visit the branch where the transaction was initiated to complete and submit a modification form. | Africash | PRODUCTS CATEGORY |
I have received my login credentials with a PDF attached, how do I access the PDF as it contains my login credentials? | You are a helpful customer service assistant, please answer the customers questions or enquiries | In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits. Your login credentials are in the PDF attached to the mail you received. The PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc. As a hint, the last 3 digits of the account used is stated in the body of the e-mail you received. | UBA Internet Banking | CHANNELS CATEGORY |
Are other bank cheques allowed into UBA teens account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, but only for a full KYC Teens account. | Teens Account | Teens Account |
How can I identify a UBA Moni Agent? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Agents representing UBA will have a “UBA Moni Agent” signage as part of their identification in addition to other branding materials. | UBA Moni | PRODUCTS CATEGORY |
Who can request for a UBA Teens card? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • New-to-Bank Teen customers by completing the Teens Debit Card section of the Account Opening Form. • Existing Teen customers by completing the Teens Debit Card section of the Debit Card Request Form. | Teens Account | Teens Account |
What is a HOME ACCOUNT? | You are a helpful customer service assistant, please answer the customers questions or enquiries | The Home Account for Diasporas in Africa is a unique product that offers bank accounts with adjoining products in both the resident countries and in Nigeria at the point of onboarding. | Home Account | ACCOUNTS CATEGORY |
Is the service secure? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, the Africash service is secure. Beneficiaries need to present the following in order to access transfers: • PIN code • Test Question & Answer • Valid means of identification in line with regulatory provisions in each country | Africash | PRODUCTS CATEGORY |
What is UBA internet banking transfer limit? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | • Retail: ₦10 million daily • SME: ₦500 million • Corporate: ₦1 billion | General Frequently Asked Questions | GENERAL CATEGORY |
Can I get a debit card on the account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, the first issuance is at a discount of 50%. | Teens Account | Teens Account |
What happens when I change my device or download a new UBA Mobile Banking app? | You are a helpful customer service assistant, please answer the customers questions or enquiries | When you change your device and/or download a new app, your profile will become temporarily inactive. This is to prevent unauthorized access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions. | Mobile Banking | CHANNELS CATEGORY |
What does my Corporate user ID look like? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Your user ID is your company name, dot, your first name. For example: DoeLimited.John. | UBA Internet Banking | CHANNELS CATEGORY |
Can customers who participate in a targeted draw also participate in the monthly & quarterly draws? | You are a helpful customer service assistant, please answer the customers questions or enquiries | YES. These customers will still be eligible to win in the monthly and quarterly draws (Subject to the qualifying criteria for these draws). | Bumper Account | ACCOUNTS CATEGORY |
Why is my UBA account showing balance unavailable? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | This may be due to an error or network issues. Please log out and log in again. If the challenge persists, call the Customer Fulfillment Center on 07002255822. | General Frequently Asked Questions | GENERAL CATEGORY |
What are the criteria to access the loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | • Customer must maintain an active salary account with UBA. • Customer must not have a history of dud cheques. • Customer must have a satisfactory credit report. | Personal Loans | Personal Loans |
Can I transfer funds to a non-UBA Bank Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, but only from a full KYC Teens account. | Teens Account | Teens Account |
How do I reset my password? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | On the Internet Banking Home Page, click on "Forgot your password?" Enter your Internet Banking USER ID and submit. Answer the security question set by you, and a new password will be sent to your registered email address. | General Frequently Asked Questions | GENERAL CATEGORY |
I have not used my profile in a long time, how do I retrieve my User ID? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Click on ‘forgot User ID’ and input your account number; your User ID will be sent to your registered email address. | UBA Internet Banking | CHANNELS CATEGORY |
How much do we pay for the U-Pay Solution? | You are a helpful customer service assistant, please answer the customers questions or enquiries | It is free; however, country-specific transaction fees apply. Please contact us for more details: Email: cfc@ubagroup.com Tel: 0700-2255-822, 01-280-8822. | HRIS | PRODUCTS CATEGORY |
How much do I need to open a UBA Bumper Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | ₦6,500 and above. | Bumper Account | ACCOUNTS CATEGORY |
What are the Benefits to the customer? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • One home transfer per month from Expatriate account to Diaspora account will be free of charges (Africash-based account-to-account transfers) • Diaspora debit card will be free of charge • Free Issuance on the first debit card • Interest rate of 4.05% on the naira savings account • Access to UBA global network • Online account opening gives customers immediate access to banking facilities | Home Account | ACCOUNTS CATEGORY |
What is Africash? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Africash is a secure electronic payment service that allows you to send and receive money from the 20 countries UBA operates in. See country list. | Africash | PRODUCTS CATEGORY |
What if I have an existing loan with other banks, can I still apply for a personal loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Yes, you can. | Personal Loans | Personal Loans |
Can a traveler buy all three currencies at the same time? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Absolutely, as long as the quarterly limit for PTA/BTA is not exceeded. The US dollar is the base currency. | FX Accounts | ACCOUNTS CATEGORY |
Can transfers be made directly into the Beneficiary's account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, Africash offers instant credit to the beneficiary’s account. The sender simply selects the direct-to-bank option and includes the beneficiary’s UBA account number. | Africash | PRODUCTS CATEGORY |
Will I still earn interest if I do not achieve my target plan? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan; however, you will no longer be eligible for the 13th month bonus. | Teens Account | Teens Account |
Who can apply for AGSMEIS? | You are a helpful customer service assistant, please answer the customers questions or enquiries | All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry. | AGMESIS Loan | PRODUCTS CATEGORY |
I wish to know if there is a maximum threshold for each band? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, each variant has a band with a maximum limit at the Medium category. | SME | SME |
Who do I submit my application form to? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Only eligible entrepreneurs that have been trained and certified will submit their application forms to the EDIs indicating United Bank for Africa as the disbursing bank for onward submission to CBN. | AGMESIS Loan | PRODUCTS CATEGORY |
Who has access to the service? | You are a helpful customer service assistant, please answer the customers questions or enquiries | The product is available to UBA account holders and non-account holders. | Africash | PRODUCTS CATEGORY |
How to increase transfer limit on UBA app? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Visit Settings >> Self Service >> Transfer Limit to increase your limit. | General Frequently Asked Questions | GENERAL CATEGORY |
What must my password contain? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Your password must contain a minimum of six characters and alphanumeric. | UBA Internet Banking | CHANNELS CATEGORY |
How many times can I request for this loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | As many times as you may require, as long as you have not exceeded your eligible limit. | Personal Loans | Personal Loans |
What is the maximum loan tenor? | You are a helpful customer service assistant, please answer the customers questions or enquiries | You can enjoy a flexible loan tenor of up to 12 months. | Click Credit | PRODUCTS CATEGORY |
What file format can I upload when using the Bulk Upload Feature for funds transfers? | You are a helpful customer service assistant, please answer the customers questions or enquiries | The acceptable file formats include Excel, Txt, and CSV (Comma-Separated Values) files. | UBA Internet Banking | CHANNELS CATEGORY |
Will accounts without BVN qualify for the draw? | You are a helpful customer service assistant, please answer the customers questions or enquiries | No, please. Accounts without BVN will not be considered for the UBA Bumper targeted draw. | Bumper Account | ACCOUNTS CATEGORY |
I am not a Nigerian, can I still open a UBA Bumper Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Yes, for foreigners that reside in Nigeria. | Bumper Account | ACCOUNTS CATEGORY |
How do I make repayment? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Fund your repayment account on or before the 30th with the amount for your chosen repayment plan. | UBA Naira Credit Card | PRODUCTS CATEGORY |
I have received my log-in credentials with an attached PDF in my inbox; how do I access my log-in credentials? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Your login credentials are in the PDF attached to the email you received. The PDF is pass-coded using the last 7 digits of any of your 10-digit account numbers with UBA Plc. | General Frequently Asked Questions | GENERAL CATEGORY |
Can I download statements from the platform? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, statements can be downloaded in PDF, Excel, and MT940 formats. | UBA Internet Banking | CHANNELS CATEGORY |
Are there Africash sub-agents in Nigeria? | You are a helpful customer service assistant, please answer the customers questions or enquiries | No, Africash sub-agents are available in Cameroon, Congo, Ghana, Senegal, and Tanzania. | Africash | PRODUCTS CATEGORY |
How can I enroll/register for Internet Banking? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | There are multiple options for enrollment: 1. Instant Self-Registration: Using your debit card, complete the enrollment on the Internet Banking login page. 2. Virtual Enrollment Form: Individuals and corporates can enroll using interactive online PDF forms available on the UBA website. 3. Business Offices: Visit any UBA Business Office to fill out a form for enrollment. Corporate customers can also instruct their RMs or Business Offices to enroll their desired users. | General Frequently Asked Questions | GENERAL CATEGORY |
I Forgot my PIN. How can I change/reset my PIN? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Dial *919# and select ‘PIN Setup’ to change/reset your PIN. | Magic Banking | CHANNELS CATEGORY |
What qualifies me for the UBA Bumper Account raffle draw? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Your UBA Bumper account number. | Bumper Account | ACCOUNTS CATEGORY |
Is the Minimum opening balance the same as the minimum operating balance for the SME Business Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | There is no minimum operating balance, but there is a minimum opening balance. | SME | SME |
How can I access Internet Banking? Is it available as a downloadable app to phones? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Internet Banking can be accessed from any internet-enabled device – computer, laptop, smartphone, etc., via https://ibank.ubagroup.com. | UBA Internet Banking | CHANNELS CATEGORY |
How can I increase my transaction limit? | You are a helpful customer service assistant, please answer the customers questions or enquiries | The following transaction limits apply: PIN – N200, 000/day OTP – N200k per day Secure Pass – N1miliion/day Note: For higher limits, up to N5million per day, you will need to visit any of our Business Offices or contact CFC to execute an indemnity. Please note that these limits are as regulated by the CBN. | Mobile Banking | CHANNELS CATEGORY |
Who do I submit my application form to? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Only eligible entrepreneurs that have been trained and certified will submit their application forms to the EDIs indicating United Bank for Africa as the disbursing bank for onward submission to CBN. | AGSMEIS Loan | AGSMEIS Loan |
What is the maximum loan amount I can apply for? | You are a helpful customer service assistant, please answer the customers questions or enquiries | You can get up to ₦1,000,000.00 (One million naira). | Click Credit | PRODUCTS CATEGORY |
Can I view all my accounts with UBA PLC using one Internet Banking log-in ID? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Yes, you can specify which accounts you want access to during enrollment and view them all using a single user ID. | General Frequently Asked Questions | GENERAL CATEGORY |
How do I apply for a loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | – To apply for any of UBA Consumer loan, a customer walks into the nearest Business Office and submits an application or sends an E-mail to his/her Relationship Manager to process the loan request. – Or apply through any of the bank’s channel; Leo, mobile app, internet banking. | Personal Loans | Personal Loans |
Who is eligible for the UBA Naira Credit Card? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Any employee of approved corporates whose salary account is domiciled with UBA. | UBA Naira Credit Card | PRODUCTS CATEGORY |
What do employees need to do to receive payments through U-Pay? | You are a helpful customer service assistant, please answer the customers questions or enquiries | This is country specific. For instance, in Nigeria, what is required is the 10-digit NUBAN number. | HRIS | PRODUCTS CATEGORY |
What are CBN EDIs? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Central Bank of Nigeria Entrepreneurship Development Institutions are public and private institutions approved by the Central Bank of Nigeria to carry out vocational and entrepreneurship training for Entrepreneurs and SMEs. | AGMESIS Loan | PRODUCTS CATEGORY |
What is Personal Loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Personal loan is an uncollateralised loan accessible to staff of approved companies, whose salary accounts are domiciled with UBA. | Personal Loans | Personal Loans |
Do I need collateral for this loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | In an instance of asset acquisition; the asset acquired becomes the collateral and must be registered with National Collateral Registry(NCR). For Working Capital Loan of N500,000 and below; the collateral is Personal Guarantee of the borrower. If the working capital is above N500k, the obligor will submit a receipt of assets previously purchased, to cover the balance of the exposure. | AGSMEIS Loan | AGSMEIS Loan |
What is the UBA Bumper Targeted Draw? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | It is a special draw conducted for customers in a group, cluster or location (associations, markets, organizations etc.) who open UBA Bumper accounts within a specific period. This means that only customers from an identified cluster will emerge as winners in the draw. | Bumper Account | ACCOUNTS CATEGORY |
How do I know where and who the Entrepreneurial development institutes are? | You are a helpful customer service assistant, please answer the customers questions or enquiries | You can get this information from our SME page on our website or visit the closest branch to you, to inquire of an EDI closest to you. | AGMESIS Loan | PRODUCTS CATEGORY |
What is the minimum loan amount? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | – If you are an employee of a private firm, the minimum loan amount you can apply for is ₦100,000 (One Hundred Thousand Naira only). – If you are an employee of a civil organisation, the minimum loan amount you can apply for is ₦50,000 (Fifty Thousand Naira only). | Personal Loans | Personal Loans |
What are the account opening documentations required? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • International Passport with valid Resident Visa or Work Permit • Proof of Address (Utility Bill Not Exceeding Last 2 Months or Last 6 Months Bank Statement) • The CRO sends an email to country of residence to verify and confirm the proof of address as provided in the document for Home account to be opened. • 2 passport photographs • References for current accounts | Home Account | ACCOUNTS CATEGORY |
My enquiries are not covered here. What should I do? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Please contact our 24/7 Customer Fulfilment Center (cfc@ubagroup.com), 234-700-2255-822. | Magic Banking | CHANNELS CATEGORY |
What documents am I required to provide to obtain a loan facility? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | – To obtain the UBA Personal Loan, you would need to provide the following documents: – A duly completed Loan Application Form. – A copy of your pay slip and bank statement of account indicating salary inflows in the last 6 months. – A letter of awareness from your current employer. – A letter of Introduction and Awareness from your current employer. – Positive credit search reports. | Personal Loans | Personal Loans |
What is UBA mobile transfer limit? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | The maximum transfer limit on the mobile app is ₦200,000, which can be extended to a maximum of ₦5 million. | General Frequently Asked Questions | GENERAL CATEGORY |
How do I qualify to win the pocket money reward? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Simply open your account and maintain a minimum balance of ₦5000. | NextGen | NextGen |
How to reset password for multiple users on the platform? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Corporate users with Approval and Authorizer rights can reset passwords for other users on the platform by following the steps below: • Log in to https://ibank.ubagroup.com. • Click on MENU > MORE > CORPORATE ADMINISTRATION > ACCESS MANAGEMENT > MAINTAIN USER ACCESS DETAILS. • Search for the User you wish to reset password, click on the name then Click ‘Set Password’. • Select the ‘Set password’ box and click ‘Continue’. • Enter secure Pass response and Click ‘Submit’. • The user will receive a password reset email immediately. For further enquiries, contact internetbankingteam@ubagroup.com or call 01-2808822 or 0-700-2255822. | UBA Internet Banking | CHANNELS CATEGORY |
Sometimes I get a ‘transaction limit exceeded’ message, how can I fix this? | You are a helpful customer service assistant, please answer the customers questions or enquiries | This happens when you are trying to perform a transaction above your current transaction limit. To increase your transaction limits, you may need to give an instruction and execute indemnity at any of our Business Office for higher limits. | UBA Internet Banking | CHANNELS CATEGORY |
What if our internet access is very poor, will the solution still work? | You are a helpful customer service assistant, please answer the customers questions or enquiries | UBA has a solution for you; we will provide a version of U-Pay that is ideal for low bandwidth areas. | HRIS | PRODUCTS CATEGORY |
How long does it take to access Personal Loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Personal Loan will be availed immediately after a successful application. | Personal Loans | Personal Loans |
If customer exceeds the maximum amount, will they be charged? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Customers are charged the Fixed Monthly Charge for the band they exceeded into. | SME | SME |
How can I access Internet Banking? Is it available as a downloadable app to phones? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Internet Banking can be accessed from any internet-enabled device via https://ibank.ubagroup.com. You can also download Internet Banking apps from app stores. | General Frequently Asked Questions | GENERAL CATEGORY |
I want to know more about what Internet Banking has to offer. How can I go about it? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | Click on the Internet Banking Quick Guide for more information. For further assistance, contact cfc@ubagroup.com. | General Frequently Asked Questions | GENERAL CATEGORY |
Is there a Checker functionality on the platform? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, there is a checker process. The verifier authenticates what the checker has uploaded and the Authorizer validates as the final approval. | UBA Internet Banking | CHANNELS CATEGORY |
What are the prizes to be won? | You are a helpful customer service assistant, please answer the customers questions or enquiries | – Rent for a year – Shopping Vouchers – Get paid for a year – Cash prizes and lots more | Bumper Account | ACCOUNTS CATEGORY |
How do I know if I am eligible for a loan? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | – To be eligible to obtain a loan facility, the following criteria are to be met: – You must be a confirmed staff. – Your employer must be on the approved list of organizations for Personal Loans. – Net monthly salary should not be less than ₦12,000 (Twelve Thousand Naira). | Personal Loans | Personal Loans |
What are the key benefits of the UBA Teens Account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • 50% discount on first debit card issuance. • 13th Month Reward with a maintenance of an SI for 12 months at a minimum of ₦5,000 (Target-Plan). 10% of the monthly Target plan amount is paid to the customer. • Consistent maintenance of SI above ₦10,000 for 6 months stands a chance to partake in the Scholarship scheme. • Opportunity for Internship with the Bank. | Teens Account | Teens Account |
What kind of customers can agents serve? | You are a helpful customer service assistant, please answer the customers questions or enquiries | All customers who want to deposit or withdraw cash, send money, or open an account with UBA. | UBA Moni | PRODUCTS CATEGORY |
Can I access The Internet Banking Platform 24/7? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Yes, our internet banking platform is available 24/7 and is accessible anywhere in the world. | UBA Internet Banking | CHANNELS CATEGORY |
How do I register for USSD (Magic Banking)? | You are a helpful customer service assistant, please answer the customers questions or enquiries | There are two registration options: • Dial *919# to see the Main Menu and select your desired option. If the user is not yet registered, they would be presented with registration options: o With UBA Account o With UBA Prepaid Card | Magic Banking | CHANNELS CATEGORY |
How long does it take to deploy this solution? | You are a helpful customer service assistant, please answer the customers questions or enquiries | Not more than 72 hours, which includes training on the solution. | HRIS | PRODUCTS CATEGORY |
I am interested in UBA’s Internet Banking Service, but I am not in a country with UBA presence, how do I enroll? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | You can enroll in Internet Banking without visiting a UBA Business Office by downloading the virtual enrollment form and submitting it via email to virtual.enrollment@ubagroup.com. | General Frequently Asked Questions | GENERAL CATEGORY |
I entered the wrong password three times and have now been locked out of the platform, what do I do? | You are a helpful customer service assistant, please answer the customers questions or enquiries | If you have forgotten your password, you can reset it by selecting the forgot password option on the sign-in page, type in your USER ID, and follow the prompts. | UBA Internet Banking | CHANNELS CATEGORY |
What is AGSMEIS? | You are a helpful customer service assistant, please answer the customers questions or enquiries | AGSMEIS means Agri-Business Small and Medium Enterprise Investment Scheme is a loan of 5% per annum implemented by the central bank of Nigeria through UBA as a disbursing bank for empowering potential entrepreneurs with the necessary equipment and working capital to kick start their businesses. | AGMESIS Loan | PRODUCTS CATEGORY |
What is the maximum loan amount I can apply for? | You are a helpful customer service assistant, please answer the customers questions or enquiries . | – If you are an employee of the private sector, the maximum loan amount you can apply for is ₦30,000,000.00 (Thirty Million Naira Only). – If you are an employee of the civil service, the maximum loan amount you can apply for is ₦20,000,000.00 (Twenty Million Naira Only). N.B: Maximum loan amount is subject to applicant’s net monthly/annual salary. | Personal Loans | Personal Loans |
If I already have a Savings account, why do I need a UBA NextGen account? | You are a helpful customer service assistant, please answer the customers questions or enquiries | • The Savings account is a basic savings account. • As a Tertiary student or Corp member, the NextGen account will better meet your lifestyle needs. • You stand a chance to win pocket money for a year in our targeted draws. • Your first debit card is issued at only half the regular cost. • You get to attend all campus events. | NextGen | NextGen |