Datasets:

splevine

/

dstc11-intent

like 0

banking_0255

banking_0255_001

Customer

yes, my name is John Meadows. And I'm currently a customer and I'd like to I recently moved. And I'd like to check on the nearest branch.

['InformIntent']

FindBranch

banking

banking_0255

banking_0255_003

Customer

OK. I'm My new address is seven. And. And if you could update my.

['InformIntent']

UpdateStreetAddress

banking

banking_0255

banking_0255_035

Customer

OK, great. the You know, I'd like to set up an online banking option, also. This way, in case I can't go to the branch, or. Or meet one of those hours.

['InformIntent']

SetUpOnlineBanking

banking

banking_0255

banking_0255_038

Customer

Could you do one and a last thing for me, please. the balance in my checking account?

['InformIntent']

CheckAccountBalance

banking

banking_0256

banking_0256_001

Customer

Hi, I need to do a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0256

banking_0256_055

Customer

Do I have any money in my savings account?

[]

CheckAccountBalance

banking

banking_0256

banking_0256_057

Customer

OK, can we transfer money from my savings account to my checking then?

['InformIntent']

InternalFundsTransfer

banking

banking_0256

banking_0256_073

Customer

Can I close my savings account and transfer the remaining balance from my savings account into my checking account?

['InformIntent']

CloseBankAccount

banking

banking_0257

banking_0257_000

Customer

Hi, I was just calling to ask a question about my bank account. I received this notice in the mail that there had been a a change that I wasn't expecting.

['InformIntent']

DisputeCharge

banking

banking_0257

banking_0257_026

Customer

Well if that's the case can you possibly give me more information on the on opening a savings account with the bank?

['InformIntent']

OpenBankingAccount

banking

banking_0258

banking_0258_054

Customer

Yes, that's all correct. Will there be a fee for this wire transfer?

['InformIntent']

AskAboutTransferFees

banking

banking_0259

banking_0259_001

Customer

I would like to report a stolen card. A man snatched my purse out of my hand and managed to find my credit card. Then he ran off with it.

['InformIntent']

ReportLostStolenCard

banking

banking_0259

banking_0259_027

Customer

How long does it take to get a new credit card delivered to your to you via in?

['InformIntent']

AskAboutCardArrival

banking

banking_0260

banking_0260_056

Customer

A matter of fact there is. I would like to update my email address information please.

['InformIntent']

UpdateEmail

banking

banking_0261

banking_0261_001

Customer

Hello, this is Rod Curtaine and I would like some information on my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0262

banking_0262_005

Customer

I know there's a charge on my travel card but I'm not sure where where it came from? And I don't want it I don't want it there.

['InformIntent']

DisputeCharge

banking

banking_0262

banking_0262_034

Customer

Yes. Can you tell me how much money is in the account associated with my card?

['InformIntent']

CheckAccountBalance

banking

banking_0263

banking_0263_001

Customer

Hi, yes, I was calling because there was a transaction on my account that I don't believe I made.

['InformIntent']

DisputeCharge

banking

banking_0264

banking_0264_001

Customer

yes hi. I just got a notice in the mail. I'm just checking to see what it's about.

[]

ReportNotice

banking

banking_0264

banking_0264_031

Customer

Yes, and by the way can I transfer money from my checking to my savings if that's possible?

['InformIntent']

InternalFundsTransfer

banking

banking_0265

banking_0265_001

Customer

Yes. Hi there. I would like to see if I can get another card.

['InformIntent']

RequestNewCard

banking

banking_0265

banking_0265_005

Customer

I believe I misplaced it.

[]

ReportLostStolenCard

banking

banking_0266

banking_0266_063

Customer

Yes. And when will this be. And when will this be closed, and when will my transfer go through?

['InformIntent']

AskAboutTransferTime

banking

banking_0267

banking_0267_001

Customer

Yes, hey Jerry, my name is Evelyn Richards and I am calling because I need to change my phone number.

['InformIntent']

UpdatePhoneNumber

banking

banking_0267

banking_0267_035

Customer

Yes, there is. I'd like to know if there are any ATMs near me.

['InformIntent']

FindATM

banking

banking_0267

banking_0267_050

Customer

OK, well I really do appreciate that. Now do they accept cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

banking_0268

banking_0268_003

Customer

I'm doing all right. I'm calling today because I need to I need to close an account. I'm looking to close my savings account with you guys. and transfer the funds into my checking account please.

['InformIntent']

CloseBankAccount

banking

banking_0269

banking_0269_003

Customer

I wanna move money from one account to another. Is this something Intel does over the phone?

['InformIntent']

ExternalWireTransfer

banking

banking_0270

banking_0270_002

Customer

Hey Susan. I I I moved and I gotta tell you where. you know. I moved my address. My address changed.

['InformIntent']

UpdateStreetAddress

banking

banking_0270

banking_0270_020

Customer

Such a frustration and so I know I hate. You know I got you on the phone. I wonder if we could get a bank. My bank balance. My my credit card. My not credit card. My checking account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0271

banking_0271_001

Customer

Yes, I like to make simply make a wire, wire transfer today. I need to transfer some money.

['InformIntent']

ExternalWireTransfer

banking

banking_0271

banking_0271_063

Customer

Fine. Can you could I go ahead and transfer some of my savings to my checking?

['InformIntent']

InternalFundsTransfer

banking

banking_0272

banking_0272_001

Customer

Hello this is Charlene speaking, and I have an issue regarding my address since I just recently moved and my mail keeps being sent to my old mail whereas I'm at a new place right now.

['InformIntent']

UpdateStreetAddress

banking

banking_0273

banking_0273_037

Customer

Yes. Can I check my saving account, please?

['InformIntent']

CheckAccountBalance

banking

banking_0275

banking_0275_001

Customer

Hello, I'm trying to see why there are some charges on my account that I know nothing about. I'm trying to understand what that's for and if you can help me with any information that'll be great. I believe that they are on my travel credit card.

['InformIntent']

DisputeCharge

banking

banking_0275

banking_0275_003

Customer

Yes my traveler's card. Yes I thought I lost that. I lost my card but I found it. But there are charges that I do not recognize. Also can I have my last two transactions?

['InformIntent']

CheckTransactionHistory

banking

banking_0276

banking_0276_002

Customer

I'm Jim Andrews. I'm calling I, I, I'm having a transaction dispute. .

['InformIntent']

DisputeCharge

banking

banking_0277

banking_0277_003

Customer

Actually it's me and my me me and my friends where having a little guys weekend and we went away to Atlantic City. Having fun in the sun, own the beach, toes in the sand you know at the casino, gambling, living it up. Having a good time. And I lost my travel card.

['InformIntent']

ReportLostStolenCard

banking

banking_0277

banking_0277_093

Customer

once I I realized this had happened last night have been easier if I did online banking would I have go online and cancel this right away or.

['InformIntent']

SetUpOnlineBanking

banking

banking_0278

banking_0278_001

Customer

yes I'm calling to check to check on my savings account.

['InformIntent']

CheckAccountBalance

banking

banking_0278

banking_0278_033

Customer

Yes I wanted to know about a new savings account.

['InformIntent']

OpenBankingAccount

banking

banking_0278

banking_0278_045

Customer

Yes my savings. I don't know how much I have in there at the time.

[]

CheckAccountBalance

banking

banking_0280

banking_0280_031

Customer

I have some questions. Is there a fee I have to pay for international wire transfers? And if there is a fee, how much is it?

['InformIntent']

AskAboutTransferFees

banking

banking_0281

banking_0281_039

Customer

Is there any way I can get my account balance?

['InformIntent']

CheckAccountBalance

banking

banking_0282

banking_0282_001

Customer

Hi Rose my name is Kim and I am calling to check my account balance please.

['InformIntent']

CheckAccountBalance

banking

banking_0283

banking_0283_001

Customer

yeah hi, good evening. I was interested in doing a wire transfer. Can you assist me with that tonight?

['InformIntent']

ExternalWireTransfer

banking

banking_0283

banking_0283_027

Customer

yeah I was interested in doing setting up for the online banking. How does that work?

['InformIntent']

SetUpOnlineBanking

banking

banking_0283

banking_0283_031

Customer

Oh that's just wonderful, thank you so much for explaining that for me. can you by chance is there a local branch that has twenty-four hour ATM services near my home?

['InformIntent']

FindBranch

banking

banking_0283

banking_0283_037

Customer

Oh yeah that was it Can you also verify the store hours or the branch hours as well?

['InformIntent']

GetBranchHours

banking

banking_0284

banking_0284_001

Customer

Hi! I'm and I was requesting if I could get some help in a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0285

banking_0285_001

Customer

yes I actually need to report my card stolen.

['InformIntent']

ReportLostStolenCard

banking

banking_0285

banking_0285_028

Customer

OK. I would actually like to go to one of the physical locations, can you tell me what location is closest to my residence?

['InformIntent']

FindBranch

banking

banking_0286

banking_0286_021

Customer

OK. Can we close that account and just transfer the money over to my active account?

['InformIntent']

InternalFundsTransfer

banking

banking_0287

banking_0287_001

Customer

Yeah. I'm looking to find an Intellibank branch.

['InformIntent']

FindBranch

banking

banking_0287

banking_0287_007

Customer

I got this email saying there was some information that I should look into I'm not really sure what it's saying though. So I just wanted to talk to someone in person about it.

[]

ReportNotice

banking

banking_0288

banking_0288_026

Customer

Yeah, if you can find one close to my house, that'd be perfect.

['InformIntent']

FindBranch

banking

banking_0290

banking_0290_003

Customer

I'm just calling to set up a new account with you guys.

['InformIntent']

OpenBankingAccount

banking

banking_0291

banking_0291_044

Customer

You know I don't think so you know Let me see here. Let me look at me list. Oh Is there parking near the branch or is that something because I know with Britain you have to park on the streets. Am I going to have to pay to park to go in there?

['InformIntent']

GetBranchInfo

banking

banking_0296

banking_0296_001

Customer

This is Jennifer Johnson. I just got this notice in the mail regarding a problem with my account. I don't know what's going on with that and I want to see if you can help me with that, please.

['InformIntent']

ReportNotice

banking

banking_0297

banking_0297_012

Customer

yeah it says something about raising your ATM fees again.

[]

ReportNotice

banking

banking_0297

banking_0297_016

Customer

Well this is ridiculous. You guys have raised your fees more than once this year. I'm not paying for this. I wanna close my accounts.

['InformIntent']

CloseBankAccount

banking

banking_0298

banking_0298_005

Customer

Yeah. So, last night me and my friends we went out. We went out to our favorite restaurant and dinner and of course naturally we were having a lot of drinks. And somehow some way, when I got up this morning and I was getting everything situated. I went to go to the gas station to get gas in my car and I realized my card is gone card.

['InformIntent']

ReportLostStolenCard

banking

banking_0299

banking_0299_007

Customer

OK. Well in my eyes, you're Intellibank, so so all right so I I have major problem. am from the Philadelphia area. I am traveling out of town. I'm in Nashville and I need a actual bank location so I can go. I have some banking things I need to take care of. Some deposits, withdrawals, some checks, and I I just have a lot of situations I need to take care of in person not you know at an ATM or whatever. So is there a local bank to my location? I'm having trouble finding one.

['InformIntent']

FindBranch

banking

banking_0299

banking_0299_038

Customer

that will be perfect because I'm staying not too far from there. Actually right now I'm not too far from there. And I can like what are the hours today? You said they open at seven are they still open right now?

['InformIntent']

GetBranchHours

banking

banking_0300

banking_0300_001

Customer

Oh! Yes. Hi, my name is Beach. do you guys have any banking branch nearby? I called earlier today.

['InformIntent']

FindBranch

banking

banking_0300

banking_0300_050

Customer

so, what about the branch hours are they open twenty-four hours or?

['InformIntent']

GetBranchHours

banking

banking_0300

banking_0300_052

Customer

OK. And the lobby is open twenty-four hours?

['InformIntent']

GetBranchHours

banking

banking_0300

banking_0300_054

Customer

But the branch closes at five?

[]

GetBranchHours

banking

banking_0301

banking_0301_009

Customer

yeah, I want to report a stolen card.

['InformIntent']

ReportLostStolenCard

banking

banking_0302

banking_0302_001

Customer

yes I'm wanting some information about your savings account interest.

['InformIntent']

CheckAccountInterestRate

banking

banking_0302

banking_0302_003

Customer

was thinking about opening a savings account and I was wanting to know the interest rate rate that was paid.

['InformIntent']

OpenBankingAccount

banking

banking_0302

banking_0302_007

Customer

Oh. OK. Well. I think I'll pass on that Can I get you to check the balance of my checking account for me please?

['InformIntent']

CheckAccountBalance

banking

banking_0302

banking_0302_029

Customer

Well I might need to order some checks pretty soon.

[]

OrderChecks

banking

banking_0303

banking_0303_001

Customer

Yes. My name is Jimmy Watkins and I would like to open account.

['InformIntent']

OpenBankingAccount

banking

banking_0303

banking_0303_002

Customer

And at the same time I want to dispute a. A transaction I noticed on my. One of my accounts.

['InformIntent']

DisputeCharge

banking

banking_0304

banking_0304_003

Customer

I gotta get my grandma some money.

[]

ExternalWireTransfer

banking

banking_0305

banking_0305_001

Customer

How may you help me? Do you know how long I've been trying to get you guys on the phone? I mean that's not right, I mean if you guys don't know that this this this the kind of thing that makes people get angry. If you know you want to work at the bank and you want to keep our money. You make yourself available and and and and Oh right now I'm not really in a good mood to like talk because right now I'm so so so angry. The last bank I did my transaction with was crazy. I mean, you know, you why you'd? You know what? This is a new bank, right? Let me see what you guys got. I want to open an account with you people. How do I go about that, please?

['InformIntent']

OpenBankingAccount

banking

banking_0306

banking_0306_010

Customer

well I was calling because I was looking on my account earlier today and I've and maybe I'm just like overthinking it but I seen a transaction that I I didn't recognize and you know I was I was out of town last week so I think like maybe it's possible that like I used it my card or something and I couldn't remember. I don't know but I just feel like it's not something that I had you know something that I had done so, I don't know, I was just hoping that maybe you could give me some insight as to like what this transaction was.

['InformIntent']

DisputeCharge

banking

banking_0307

banking_0307_005

Customer

actually I just moved into town and I'm having a hard time locating a ATM. for. For whatever reason I just can't find one.

['InformIntent']

FindATM

banking

banking_0307

banking_0307_038

Customer

OK. What if I use a different ATM? What are your fees?

['InformIntent']

AskAboutATMFees

banking

banking_0307

banking_0307_045

Customer

Actually, yes. Could you please check the balance on my account?

['InformIntent']

CheckAccountBalance

banking

banking_0308

banking_0308_003

Customer

I I need to check my account balance of my checking account, please.

['InformIntent']

CheckAccountBalance

banking

banking_0308

banking_0308_020

Customer

OK. could you direct me to the closest branch near my address?

['InformIntent']

FindBranch

banking

banking_0308

banking_0308_028

Customer

OK. That sounds great. can you tell me what the hours of the branch is and what days they are open?

['InformIntent']

GetBranchHours

banking

banking_0310

banking_0310_001

Customer

Yes, hi Jerry. my name is Evelyn Richards and I'm calling because I lost my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0310

banking_0310_033

Customer

OK. I appreciate that. And I wanted to also update my number.

['InformIntent']

UpdatePhoneNumber

banking

banking_0310

banking_0310_052

Customer

Yes there is. I would also like to open a savings account.

['InformIntent']

OpenBankingAccount

banking

banking_0311

banking_0311_001

Customer

yes. I need to get the balance of my account. you know what? Never mind, I don't need that. I'm at a hotel downtown and I don't want them to use my debit card. because they might lock it up. Can you help me with some nearby ATM machine please?

['InformIntent']

FindATM

banking

banking_0312

banking_0312_007

Customer

OK. Alright. I guess that's true. The reason that I'm calling is that I recently had some work done on my car and I need to transfer the money from my savings account to the mechanics account who's also at this bank.

['InformIntent']

InternalFundsTransfer

banking

banking_0315

banking_0315_041

Customer

yes. I would like to know what would be the balance on my savings account once the checking account balance is transferred. What would that be?

['InformIntent']

CheckAccountBalance

banking

banking_0316

banking_0316_024

Customer

to get money to her. can I I and I I don't because she don't have her cards she can't access her It doesn't doesn't matter if I transfer money to her account or you know accessing our account. She she don't have her cards.

[]

ExternalWireTransfer

banking

banking_0316

banking_0316_079

Customer

Just by chance you know cuz she has to. Like like I said like we have to pay for all these expenses up front and her company will reimburse her. Say if by time the end of her stay she's like running out of money. Can I set up instead of doing another transfer like what's it called? Like a a travel card or something?

['InformIntent']

OpenCreditCard

banking

banking_0317

banking_0317_021

Customer

Well, I wanna open a checking account. a savings but I wanna open up a checking account.

['InformIntent']

OpenBankingAccount

banking

banking_0317

banking_0317_036

Customer

Yeah I'mma go ahead and put about three hundred in there.

[]

InternalFundsTransfer

banking

banking_0318

banking_0318_005

Customer

Thank you. I dropped my phone, it broke and I had to get new a new phone and I forgot all my passwords. Also, I have a charge on my credit card statement I didn't make. Can you help me?

[]

DisputeCharge

banking

banking_0319

banking_0319_003

Customer

Wait, I'm sorry. You know what? I have a few cards that look alike. I might have put the wrong PIN number in. have another, another thing that you can help me with if you can. to check the balance of my bank account. I need to do a large order. And I wanted to make sure I had enough to cover the order.

['InformIntent']

CheckAccountBalance

banking

banking_0320

banking_0320_001

Customer

Oh yeah, hi darling, good afternoon. Oh, I apologize, it's good evening over here for us too. I was tryna find information on how do I order checks from your bank I'm just a little confused and I'm kinda little, you know, not that really tech savvy, so how will that work as far as ordering checks?

['InformIntent']

OrderChecks

banking

banking_0320

banking_0320_015

Customer

Oh, that's wonderful. Thank you so much for taking your time and gimme that, and I'm so thankful that I'm able to order the checks over the phone. This is so much more easier for me. my husband was wondering if we can possibly do a I believe it's called a internal transfer?

['InformIntent']

InternalFundsTransfer

banking

banking_0321

banking_0321_001

Customer

there's. I have money taken of my account that I didn't that I did not do.

['InformIntent']

DisputeCharge

banking

banking_0321

banking_0321_068

Customer

OK great and can you just tell me now what the balance is in the in the savings since we just transferred that.

['InformIntent']

CheckAccountBalance

banking