Datasets:

splevine

/

dstc11-intent

like 0

banking_0392

banking_0392_035

Customer

ma'am, but before you do that, will there be a charge doing a internal transfer?

['InformIntent']

AskAboutTransferFees

banking

banking_0393

banking_0393_003

Customer

I'd like to update my address I believe when I opened the account I used the word Dogwood Road instead of oh excuse me. I used the word Dogwood Street. instead of Dogwood Road. when I set up my I used the word street instead of road when I set it up.

['InformIntent']

UpdateStreetAddress

banking

banking_0393

banking_0393_021

Customer

the I have another problem I noticed a transaction that I have no clue what it is. I looked at the company. I've it's not it's not anything I purchased.

[]

DisputeCharge

banking

banking_0393

banking_0393_039

Customer

And what do I do? Do you send me another new card? Or how does that work?

['InformIntent']

RequestNewCard

banking

banking_0393

banking_0393_041

Customer

Oh That'll be fine. why don't you send me the send me a new card. Could you give me the balance on that card?

['InformIntent']

CheckAccountBalance

banking

banking_0393

banking_0393_048

Customer

the I I think I'm OK. I Could you I I I assume it's self explanatory but I would like to be able to do all of this online. how do I? If you could just walk me through that.

['InformIntent']

SetUpOnlineBanking

banking

banking_0394

banking_0394_001

Customer

Yes, hello Jerry. My name is Evelyn Richards, can you help me find an ATM near me?

['InformIntent']

FindATM

banking

banking_0394

banking_0394_035

Customer

OK, and what are your hours?

['InformIntent']

GetBranchHours

banking

banking_0395

banking_0395_001

Customer

Hey, I just got my credit card stolen, so I need some help right now.

['InformIntent']

ReportLostStolenCard

banking

banking_0395

banking_0395_037

Customer

I'm really just so angry right now. And how long will it take until you send me the new card? Because I really need it with me.

['InformIntent']

AskAboutCardArrival

banking

banking_0396

banking_0396_001

Customer

Hi Rose. My name is Kim and I need some help with you. I am actually out of town. And I need to find a local branch near me.

['InformIntent']

FindBranch

banking

banking_0396

banking_0396_042

Customer

no, I think that's everything. Like I said, I I would have generally gone on line you know to your to your information, you know to find a branch online. Oh you know what I did want to ask you the hours for these locations. could you tell me what the hours are for each please?

['InformIntent']

GetBranchHours

banking

banking_0400

banking_0400_003

Customer

Well I need to get a balance on my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0400

banking_0400_055

Customer

Actually you know what, I was thinking there is. I have changed my email address and I don't think I gave it to you all.

['InformIntent']

UpdateEmail

banking

banking_0401

banking_0401_001

Customer

yes. This is Dan Thomas. T H O M A S. And I'm looking at my bank statement and I see a charge to my account that I do not recognize.

['InformIntent']

DisputeCharge

banking

banking_0401

banking_0401_009

Customer

Well I'll be. I can't find it. It's it's not in my wallet. I don't know what happened to it. . Somebody must have stolen my card.

[]

ReportLostStolenCard

banking

banking_0402

banking_0402_001

Customer

Yeah so the branch I just go to decided to change their hours and they aren't open past Five p.m. anymore. So I need to find one that's open later please.

['InformIntent']

FindBranch

banking

banking_0402

banking_0402_032

Customer

And. And the lobby it. It's open until five p.m. then. That's right correct?

[]

GetBranchHours

banking

banking_0402

banking_0402_039

Customer

OK. So will there be a way for me to find out when the other branch opens back up for the longer hours again?

['InformIntent']

GetBranchHours

banking

banking_0405

banking_0405_003

Customer

I'm having not so good of a day. I I am calling to I can't seem to find my credit card I've looked everywhere. I'm trying to, you know, go back in time, see where I've used it the last time. I'm missing my car keys, so, lost or stolen, it's gone. I just can't seem to find it.

['InformIntent']

ReportLostStolenCard

banking

banking_0405

banking_0405_032

Customer

Can you please look in my debit card and see what was the last charge on it?

['InformIntent']

CheckTransactionHistory

banking

banking_0406

banking_0406_018

Customer

but the main reason why I called right now is because I'm at a restaurant and I just curious if you could tell me any nearby ATMs.

['InformIntent']

FindATM

banking

banking_0406

banking_0406_022

Customer

No, I'm good. In fact, I think that I'll check out the the first one you told me about. About near the coffee shop. do you do you know if they accept cash deposits at that ATM?

['InformIntent']

AskAboutCashDeposits

banking

banking_0408

banking_0408_001

Customer

yes. I was looking at my bank statement and there's a charge on here that I don't quite understand.

['InformIntent']

DisputeCharge

banking

banking_0408

banking_0408_024

Customer

OK. is that something that you could help me get set up today?

[]

SetUpOnlineBanking

banking

banking_0410

banking_0410_001

Customer

Yes, my name is Fred Smith and I'm calling to dispute a rather large transaction that I found on my billing statement. Ronnie, I'm hoping to get this situation resolved today. How is your day going so far?

['InformIntent']

DisputeCharge

banking

banking_0411

banking_0411_001

Customer

Hi. I have a charge on my card and I don't recognize it. I need help.

['InformIntent']

DisputeCharge

banking

banking_0412

banking_0412_013

Customer

I wanted to update my address in my personal file.

['InformIntent']

UpdateStreetAddress

banking

banking_0412

banking_0412_054

Customer

actually that I think that that might be it. can you read me my account balance back to me please?

['InformIntent']

CheckAccountBalance

banking

banking_0413

banking_0413_003

Customer

I'm doing pretty well. I am trying to find a branch near me I was trying to look online and for some reason I'm getting zero service on my cell phone as far as the internet searches. So I figured I'd call you and see if I could get some help from you

['InformIntent']

FindBranch

banking

banking_0413

banking_0413_031

Customer

no, that's OK. while I have you, do you mind checking my account balance for me please?

['InformIntent']

CheckAccountBalance

banking

banking_0414

banking_0414_001

Customer

Yes. I need to find an ATM location.

['InformIntent']

FindATM

banking

banking_0414

banking_0414_047

Customer

OK can you tell me where the nearest branch is to my hotel?

['InformIntent']

FindBranch

banking

banking_0415

banking_0415_034

Customer

just a minute I don't have I don't recognize this transaction. Now that I have.

[]

DisputeCharge

banking

banking_0416

banking_0416_003

Customer

I need to go to the ATM. I need to find one and get some cash out and I don't know where to find one.

['InformIntent']

FindATM

banking

banking_0416

banking_0416_043

Customer

OK. Let's do that. How much money do I have in my account?

['InformIntent']

CheckAccountBalance

banking

banking_0417

banking_0417_003

Customer

actually I'd like to open a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0418

banking_0418_012

Customer

I have dispute the transaction.

[]

DisputeCharge

banking

banking_0419

banking_0419_003

Customer

Hi, yeah. I was actually just calling to see my checking account balance. I just wanna be sure I have the correct amount.

['InformIntent']

CheckAccountBalance

banking

banking_0419

banking_0419_052

Customer

Seven thousand what is the amount that I have on my credit card?

['InformIntent']

CheckAccountBalance

banking

banking_0420

banking_0420_001

Customer

hi. My name's Charlene and I was requesting your help in finding an ATM?

['InformIntent']

FindATM

banking

banking_0420

banking_0420_054

Customer

Oh there's no like standard fee among each and every bank?

['InformIntent']

AskAboutTransferFees

banking

banking_0421

banking_0421_003

Customer

not so good. I need to report my my card stolen.

['InformIntent']

ReportLostStolenCard

banking

banking_0421

banking_0421_070

Customer

actually, since I'm not in front of the computer, could you please check and tell me what was the last charge on my debit card? Just wanna make sure that.

['InformIntent']

CheckTransactionHistory

banking

banking_0422

banking_0422_004

Customer

No, I I I don't have time for that right now. I need to go to the car dealer. Because they are fixing my car. And yeah, I need to be there before closing time. Anyway but I I calling because I wanted to update my home address.

['InformIntent']

UpdateStreetAddress

banking

banking_0423

banking_0423_001

Customer

Hello my name is Charlene and I'd like to open a new bank account.

['InformIntent']

OpenBankingAccount

banking

banking_0424

banking_0424_004

Customer

The reason I'm calling, I'm wanting to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0425

banking_0425_001

Customer

Hi, yes I'm calling because I need to know if you can help me find A T M that's near my location?

['InformIntent']

FindATM

banking

banking_0425

banking_0425_019

Customer

sure and if while you're at it if you can also please give me the phone number, just in case I get lost.

[]

GetBranchInfo

banking

banking_0425

banking_0425_029

Customer

OK oh so you said I can get a list of ATMs on the website?

[]

FindATM

banking

banking_0426

banking_0426_001

Customer

yes. I need to find an ATM close to where I am.

['InformIntent']

FindATM

banking

banking_0426

banking_0426_036

Customer

OK. I also need to find a branch to actually go into physically to handle a few things about a loan.

['InformIntent']

FindBranch

banking

banking_0427

banking_0427_001

Customer

Yes. I got something in the mail about an issue on my loan.

['InformIntent']

ReportNotice

banking

banking_0427

banking_0427_045

Customer

Yes I would like to get the account balance on my golden card.

['InformIntent']

CheckAccountBalance

banking

banking_0428

banking_0428_001

Customer

Hi yeah, my card my credit card has been stolen. I I may have lost it. I am I am unfriendly in Chicago right now. I am on vacation with my family. I may have just lost it. but we I we I'm one hundred percent. I'm like ninety-nine percent sure it has been stolen. I'm pretty sure have traced my steps I'm pretty sure it's gone it's stolen. I'm pretty sure.

['InformIntent']

ReportLostStolenCard

banking

banking_0429

banking_0429_006

Customer

Oh thanks and And so anyways, now I'm in a new neighborhood and I need to find an ATM near me and can you help me with that?

['InformIntent']

FindATM

banking

banking_0429

banking_0429_024

Customer

And then also I'm gonna be going to Charlotte and you you you folks have locations in Charlotte as well?

['InformIntent']

FindBranch

banking

banking_0429

banking_0429_041

Customer

right, and and it's open like all the time?

[]

GetBranchHours

banking

banking_0430

banking_0430_001

Customer

Hi. I got a notice in the mail and it said that there is some problem with my account.

['InformIntent']

GetAccountInfo

banking

banking_0430

banking_0430_041

Customer

Can we can we cancel that account?

['InformIntent']

CloseBankAccount

banking

banking_0431

banking_0431_009

Customer

Real quick cuz I'm I'm only on lunch break for like an hour, is there a bank branch nearby?

['InformIntent']

FindBranch

banking

banking_0432

banking_0432_004

Customer

OK. I'd like to close my checking account.

['InformIntent']

CloseBankAccount

banking

banking_0432

banking_0432_024

Customer

I'd also like to transfer my balance to my new account.

['InformIntent']

ExternalWireTransfer

banking

banking_0432

banking_0432_036

Customer

Yes, ma'am. I need to report a lost credit card.

['InformIntent']

ReportLostStolenCard

banking

banking_0433

banking_0433_001

Customer

Yes, hey Jerry my name is Evelyn Richards, and I'm calling to report a lost card.

['InformIntent']

ReportLostStolenCard

banking

banking_0433

banking_0433_044

Customer

OK and by the way I got something in the mail about a rate interest increase. And I was told it was fixed so is can you explain that?

['InformIntent']

CheckAccountInterestRate

banking

banking_0433

banking_0433_046

Customer

OK. I was gonna come by the bank and speak to Michelle but I decided to just call. And you know, so I'm happy about that, and I also would like to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0434

banking_0434_027

Customer

Yes, yes there is. I always wondered if I can check my account balance to my savings and checking?

['InformIntent']

CheckAccountBalance

banking

banking_0435

banking_0435_022

Customer

I. So we're gonna open a checking account in in my son's name .

[]

OpenBankingAccount

banking

banking_0435

banking_0435_139

Customer

So yeah I guess getting him set up online banking would probably be good as well.

[]

SetUpOnlineBanking

banking

banking_0436

banking_0436_003

Customer

I'm doing fabulous. I just move into town and I need to open a bank account with you guys.

['InformIntent']

OpenBankingAccount

banking

banking_0437

banking_0437_003

Customer

I, I really can't find my card. I don't know if it is stolen or I misplaced it or what exactly the problem is. But I was out I think all day yesterday, really really busy and then I just go home and then I couldn't find the card anymore. Like, I don't know what happened.

['InformIntent']

ReportLostStolenCard

banking

banking_0440

banking_0440_002

Customer

Hi, Susan. I'd like to open a a new account at the bank.

['InformIntent']

OpenBankingAccount

banking

banking_0440

banking_0440_060

Customer

Well, I don't know. it. Just to set it up? I actually I I think I'd like to move a thousand of that over in into the new account.

['InformIntent']

InternalFundsTransfer

banking

banking_0441

banking_0441_001

Customer

Yes. My name is Nat Williams and I got update my address.

[]

UpdateStreetAddress

banking

banking_0442

banking_0442_001

Customer

I'm calling to check my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0442

banking_0442_036

Customer

Yes one more thing. I want to update my street address, that's the yeah.

['InformIntent']

UpdateStreetAddress

banking

banking_0442

banking_0442_056

Customer

Yes, I just wanna change my email address. That's all that's the last thing. I'm sorry.

['InformIntent']

UpdateEmail

banking

banking_0443

banking_0443_034

Customer

Well, let's see. I wanna put it in a different address. I wanna, I wanna put it in a PO box address in a I think I'd better put in a phone number too. I need to change that.

['InformIntent']

UpdateStreetAddress

banking

banking_0443

banking_0443_059

Customer

OK. And is OK. How long do you figure it'll be til I might get this card?

['InformIntent']

AskAboutCardArrival

banking

banking_0444

banking_0444_003

Customer

Well it seems I have misplaced or lost my credit card, and I'm not sure what I need to do about that.

['InformIntent']

ReportLostStolenCard

banking

banking_0445

banking_0445_003

Customer

I need to Can you please help me about transferring some money between my bank accounts?

['InformIntent']

InternalFundsTransfer

banking

banking_0445

banking_0445_027

Customer

Where are you located?

['InformIntent']

FindBranch

banking

banking_0445

banking_0445_045

Customer

How soon am I gonna have the money?

['InformIntent']

AskAboutTransferTime

banking

banking_0445

banking_0445_069

Customer

And those are open twenty-four seven?

[]

GetBranchHours

banking

banking_0446

banking_0446_001

Customer

Hi. Yes, I'm interested in finding out more information in regards to your internal transfer.

['InformIntent']

InternalFundsTransfer

banking

banking_0446

banking_0446_048

Customer

just so my husband and I know can you just briefly tell me the nearest branch at my location.

['InformIntent']

FindBranch

banking

banking_0449

banking_0449_001

Customer

Hi, my name is Catherine Caughllins and I wanted to transfer some money to another account.

['InformIntent']

ExternalWireTransfer

banking

banking_0449

banking_0449_041

Customer

how soon will she receive the money and do I get some kind of receipt?

['InformIntent']

AskAboutTransferTime

banking

banking_0450

banking_0450_001

Customer

Hi, this is Peter Davis. I have a new a email address and I wanted to let the bank know.

['InformIntent']

UpdateEmail

banking

banking_0451

banking_0451_001

Customer

Hi. I need to get my balance.

[]

CheckAccountBalance

banking

banking_0451

banking_0451_016

Customer

And are you in Juno? Or where are you located? Can I come in and talk to you specifically?

['InformIntent']

FindBranch

banking

banking_0451

banking_0451_022

Customer

Sometime soon, I just didn't know if I was talking with someone I can make an appointment with or if I needed to call someone else. I would like to do this all online I just don't know how to set it all up.

[]

SetUpOnlineBanking

banking

banking_0451

banking_0451_038

Customer

Could you see my savings account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0452

banking_0452_001

Customer

Hey Millie, how you doing? long time customer of Intellibank sadly first time caller. I have to make a money transfer to bail out my baby brother who is a moron.

['InformIntent']

ExternalWireTransfer

banking

banking_0454

banking_0454_001

Customer

Yes, I think I need to dispute a transaction on my account.

['InformIntent']

DisputeCharge

banking

banking_0454

banking_0454_034

Customer

Can you tell me what the nearest location is for me?

['InformIntent']

FindBranch

banking

banking_0455

banking_0455_001

Customer

Hi Rose. My name is Kim. I need some help please I am trying to do a wire transfer to send some money to a friend.

['InformIntent']

ExternalWireTransfer

banking

banking_0455

banking_0455_041

Customer

Yes, and when the transfer goes through, about how long does that take for it to show up in his account?

['InformIntent']

AskAboutTransferTime

banking

banking_0456

banking_0456_001

Customer

Hi I was hoping to find a branch nearby so that I could yeah make a deposit.

['InformIntent']

FindBranch

banking