Datasets:

splevine

/

dstc11-intent

like 0

banking_0456

banking_0456_009

Customer

OK sounds good. what are the hours for both of those?

['InformIntent']

GetBranchHours

banking

banking_0456

banking_0456_023

Customer

Yeah do you think we could also just check my account balance really quick?

['InformIntent']

CheckAccountBalance

banking

banking_0457

banking_0457_002

Customer

I'd like to report my credit card stolen or lost.

['InformIntent']

ReportLostStolenCard

banking

banking_0457

banking_0457_042

Customer

Yes, please. I need you to check my balance on my card.

['InformIntent']

CheckAccountBalance

banking

banking_0458

banking_0458_001

Customer

my name's Edward Elric not sure I can do this over the phone but I have a checking account that I just wanna close out today.

['InformIntent']

CloseBankAccount

banking

banking_0460

banking_0460_001

Customer

Hi, Rose. My name is Kim. I am calling to find a ATM actually that's near me.

['InformIntent']

FindATM

banking

banking_0460

banking_0460_042

Customer

OK, great. And is the ATM hours the same as the lobby hours of, at both of these locations?

['InformIntent']

GetBranchHours

banking

banking_0460

banking_0460_047

Customer

yeah. I do want to check my account balance. let me see here. I wanted to check my account balance for my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0461

banking_0461_001

Customer

Hello. Sorry about that. I was wondering about. Well, I moved and we're a little bit out of the country. And I was wondering, we need to find some ATMs in my area. And I have a couple other questions about regarding that as well.

['InformIntent']

FindATM

banking

banking_0461

banking_0461_027

Customer

Walmart open twenty-four?

[]

GetBranchHours

banking

banking_0461

banking_0461_043

Customer

What is my withdraw limit for the for the days? A two hundred, five hundred or thousand

['InformIntent']

GetWithdrawalLimit

banking

banking_0462

banking_0462_018

Customer

OK. So here's the thing I was down over at the. What was that the lucky silver Yeah the lucky Silver. Anyways I got to talking to Bob and Frank and they were talking and stuff and anyways I go out to talking about like savings rates and interest rates and like inflation basically we got started on this and I'm kind of preparing for like an economic downfall or something I can't remember it was a long conversation but I'd like to close my savings account.

[]

CloseBankAccount

banking

banking_0462

banking_0462_022

Customer

Yeah. That'd be fine. I'd be OK with that. How much is in there?

['InformIntent']

CheckAccountBalance

banking

banking_0463

banking_0463_005

Customer

I think an ATM would work for me. I prefer ATMs.

[]

FindATM

banking

banking_0463

banking_0463_011

Customer

you said it's a four hundred dollar daily limit?

[]

GetWithdrawalLimit

banking

banking_0463

banking_0463_013

Customer

OK. while I got you on the phone, could you check my balance?

['InformIntent']

CheckAccountBalance

banking

banking_0463

banking_0463_033

Customer

could you tell me what email is listed on my account?

['InformIntent']

GetAccountInfo

banking

banking_0463

banking_0463_035

Customer

OK. Could you update it to my new email address?

['InformIntent']

UpdateEmail

banking

banking_0464

banking_0464_009

Customer

And transfer the money from that to my checking.

['InformIntent']

InternalFundsTransfer

banking

banking_0465

banking_0465_063

Customer

how much did you say I have in there?

['InformIntent']

CheckAccountBalance

banking

banking_0467

banking_0467_001

Customer

Hi, how are you doing? I just moved and and I just wanted to know if there were any close by ATM machine chine by this address?

['InformIntent']

FindATM

banking

banking_0468

banking_0468_003

Customer

a bank branch I think is best.

[]

FindBranch

banking

banking_0468

banking_0468_034

Customer

Are the opening hours of the bank?

['InformIntent']

GetBranchHours

banking

banking_0470

banking_0470_001

Customer

Hi. I was wondering how I can make payments to my other accounts.

['InformIntent']

InternalFundsTransfer

banking

banking_0470

banking_0470_043

Customer

And may I know how long it'll take to transfer?

['InformIntent']

AskAboutTransferTime

banking

banking_0471

banking_0471_001

Customer

Hi, Joe. I called last week and I wanted to check my checking account balance and they said it was nine hundred dollars but when I checked today it was six hundred and I wanted to see what happened. What was the difference.

['InformIntent']

CheckTransactionHistory

banking

banking_0471

banking_0471_029

Customer

Oh OK. That actually makes sense. so I'll definitely do that. Moving forward I'll. I'll take a look and try to get the app and see if I can keep an eye on my balances but while I do have you on the phone, could I ask for another favor and for you to check my savings account

['InformIntent']

CheckAccountBalance

banking

banking_0472

banking_0472_001

Customer

I'm calling today trying to open up account.

['InformIntent']

OpenBankingAccount

banking

banking_0473

banking_0473_003

Customer

Oh I'm doing great thank you. The reason that I am calling I was going to see if I could do an internal transfer and transfer some money from my checking account into my savings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0473

banking_0473_028

Customer

yes ma'am actually while I have you on the phone, could I go ahead and check the balance of both of those accounts?

['InformIntent']

CheckAccountBalance

banking

banking_0474

banking_0474_003

Customer

I'm doing great. Thank you so much for asking. I'm actually calling to see if I could check my account balance please.

['InformIntent']

CheckAccountBalance

banking

banking_0475

banking_0475_003

Customer

Actually, it wasn't the best, and it's part of the reason I'm calling. I planned a nice surprise dinner out for my husband and myself, my treat. But when I went to pay, my debit card was declined. So, he ended up paying for his own, surprise. It was very embarrassing. I need to check my last five transactions. I should have had enough to cover our dinner.

['InformIntent']

CheckTransactionHistory

banking

banking_0475

banking_0475_022

Customer

I think I'd just like to close my account. These fees are too much.

['InformIntent']

CloseBankAccount

banking

banking_0476

banking_0476_003

Customer

Yes. I wanna close one of my accounts here.

['InformIntent']

CloseBankAccount

banking

banking_0477

banking_0477_001

Customer

Hello. I was calling about your lobby hours. I noticed that y'all are closing earlier. and I wasn't even aware that that was happening. And, so I was just trying to understand, you know, what's going on. Is that permanent? And whatever you can do to help. That would be great.

['InformIntent']

GetBranchHours

banking

banking_0477

banking_0477_005

Customer

No. I was looking to transfer funds. To another account.

['InformIntent']

ExternalWireTransfer

banking

banking_0477

banking_0477_045

Customer

Yes. Yes, it is. And, how long does this process usually take? When will it hit my my other bank account?

['InformIntent']

AskAboutTransferTime

banking

banking_0478

banking_0478_001

Customer

yes I need to check the my account balance for my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0479

banking_0479_001

Customer

Hi. Yes, ma'am. I'm calling because I need help finding an ATM near me.

['InformIntent']

FindATM

banking

banking_0479

banking_0479_034

Customer

I'm sorry. I got distracted by something on my computer. I meant to ask you, do you guys charge a fee to withdraw funds from the ATM?

['InformIntent']

AskAboutATMFees

banking

banking_0479

banking_0479_042

Customer

by the way, is there a daily withdrawal limit?

['InformIntent']

GetWithdrawalLimit

banking

banking_0480

banking_0480_003

Customer

I'm doing great. I I'm calling back, actually, I had called earlier today. I need to close my savings account. but I got disconnected earlier and I, unfortunately, was at work and got held up again and didn't get a chance to call back, so I'm calling tonight to to close my savings account. I do still want to keep open my checking account, but the the fee for the savings account right now is just something that I'm not. I can't afford, so.

['InformIntent']

CloseBankAccount

banking

banking_0480

banking_0480_015

Customer

the it's just the fee for per month is I can't afford it. So, I'm having hard. I'm having trouble saving, so I just wanna. I know there's not much in the savings account. I'd like to transfer it to my checkings. Checking account with you all. until I'm able to, you know, open a savings account again.

['InformIntent']

InternalFundsTransfer

banking

banking_0481

banking_0481_001

Customer

Hi Alicia. I was calling to dispute a transaction on my account.

['InformIntent']

DisputeCharge

banking

banking_0482

banking_0482_003

Customer

Oh, thanks. what I'm looking for, I need to find the nearest ATM.

['InformIntent']

FindATM

banking

banking_0482

banking_0482_018

Customer

Wait, what's the limit I can take out?

['InformIntent']

GetWithdrawalLimit

banking

banking_0482

banking_0482_028

Customer

Well yeah you know what. While I got ya here on the phone and since you saved me so much time, can I go ahead and update my mailing address? I've recently moved.

['InformIntent']

UpdateStreetAddress

banking

banking_0483

banking_0483_003

Customer

Huh. OK. well I need to close my savings account that I have with you guys.

['InformIntent']

CloseBankAccount

banking

banking_0483

banking_0483_012

Customer

You do close this account though is that going to affects my credit? score because if that is I don't want to move forward.

['InformIntent']

AskAboutCreditScore

banking

banking_0483

banking_0483_014

Customer

No I'm transferring to a different bank.

[]

ExternalWireTransfer

banking

banking_0484

banking_0484_001

Customer

Yes. My name is Mitchel Michael. And I like to open up a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0485

banking_0485_001

Customer

Hi, I was wondering if you could tell me what my balance is?

['InformIntent']

CheckAccountBalance

banking

banking_0485

banking_0485_011

Customer

Actually I need something else. Could you help me make a internal transfer between two accounts? I'd like to withdraw money from the checking account I just gave you and my savings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0485

banking_0485_019

Customer

Yes, actually I want to close the account and transfer any remaining balance to my savings account.

['InformIntent']

CloseBankAccount

banking

banking_0486

banking_0486_001

Customer

Hi Alysha. I was actually calling to check the balance on my account.

['InformIntent']

CheckAccountBalance

banking

banking_0486

banking_0486_031

Customer

I also have another question. I would like to know if you can provide me with ATMs near my area?

['InformIntent']

FindATM

banking

banking_0487

banking_0487_039

Customer

actually, can you please give me the balances on both accounts,

['InformIntent']

CheckAccountBalance

banking

banking_0488

banking_0488_023

Customer

Well I'm calling today because I'm trying to transfer money from my account to my mom's account and I was wondering if you could help me with that please.

['InformIntent']

InternalFundsTransfer

banking

banking_0488

banking_0488_037

Customer

Oh OK if we can update that please to my new address

['InformIntent']

UpdateStreetAddress

banking

banking_0488

banking_0488_058

Customer

no not right now but I would like some help opening up a a savings account please.

['InformIntent']

OpenBankingAccount

banking

banking_0491

banking_0491_001

Customer

Hi. My name is Larry Billups and I'm calling to see if you guys have a local ATM machine nearby that I can get to? I need to buy my Aunt Donna a birthday gift.

['InformIntent']

FindATM

banking

banking_0492

banking_0492_003

Customer

well, first I need what are those things she mentioned them, but I can't quite remember what she called them. It's like a pre-loaded card. For spending out in the country, if you're outside the states.

[]

OpenCreditCard

banking

banking_0492

banking_0492_023

Customer

The local branch located in relative to where I'm at?

[]

FindBranch

banking

banking_0493

banking_0493_051

Customer

OK and the the one that's closest to me walking distance is there any fees transaction fees that I have to do?

['InformIntent']

AskAboutATMFees

banking

banking_0494

banking_0494_001

Customer

Jerry I need to find a branch near me.

['InformIntent']

FindBranch

banking

banking_0494

banking_0494_024

Customer

And I also need to know what the hours are.

['InformIntent']

GetBranchHours

banking

banking_0494

banking_0494_041

Customer

Yes. I'm tryna get my checking account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0495

banking_0495_002

Customer

can you help me find an ATM near me?

['InformIntent']

FindATM

banking

banking_0495

banking_0495_021

Customer

And and by the way how much money can I get out of the account?

['InformIntent']

GetWithdrawalLimit

banking

banking_0496

banking_0496_001

Customer

Yes, hi. I'm calling because I need to close one of my accounts and transfer those funds to a separate bank.

['InformIntent']

CloseBankAccount

banking

banking_0496

banking_0496_033

Customer

Yes. It is and do you know how soon that money will be transferred? I mean how long does it take?

['InformIntent']

AskAboutTransferTime

banking

banking_0497

banking_0497_001

Customer

Yes, ma'am. I'm calling cuz I need to make a wire transfer. Could you tell me please what are the fees.

['InformIntent']

ExternalWireTransfer

banking

banking_0497

banking_0497_036

Customer

Correct. How long before they will receive the payment?

['InformIntent']

AskAboutTransferTime

banking

banking_0498

banking_0498_009

Customer

I'm gonna need your assistance. We gotta do some wire transfer.

[]

ExternalWireTransfer

banking

banking_0498

banking_0498_086

Customer

no I guess that's it. Oh actually can you tell me the balance on my saving account please?

['InformIntent']

CheckAccountBalance

banking

banking_0499

banking_0499_015

Customer

Oh OK. I think I know where that is. does it have a daily withdrawal limit at that ATM?

['InformIntent']

GetWithdrawalLimit

banking

banking_0499

banking_0499_027

Customer

Ooh yeah guess I'd better guess I'd better look for one that's with Intellibank. do your ATM machines take cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

banking_0499

banking_0499_029

Customer

OK and and and can I find ATM machines on your website?

['InformIntent']

FindATM

banking

banking_0499

banking_0499_053

Customer

Well how soon will that that money be in my account?

['InformIntent']

AskAboutTransferTime

banking

banking_0500

banking_0500_001

Customer

hi Rose. My name is Kim. I was wondering if you could help me locate a nearest branch to me.

['InformIntent']

FindBranch

banking

banking_0500

banking_0500_009

Customer

Oh OK. if it can be updated to my new address that's what I would like to do.

['InformIntent']

UpdateStreetAddress

banking

banking_0500

banking_0500_021

Customer

Oh OK. That That works great. That should be enough for me I think. and you said and are the ATM hours the same as the lobby hours there?

['InformIntent']

GetBranchHours

banking

banking_0501

banking_0501_011

Customer

yes. I need to transfer some money between my savings to my checking.

['InformIntent']

InternalFundsTransfer

banking

banking_0506

banking_0506_001

Customer

Hi Daisy, my sister just called me to ask to borrow her some money. So, I'd like to transfer transfer some money into her account.

['InformIntent']

InternalFundsTransfer

banking

banking_0506

banking_0506_031

Customer

Yes actually, I would like to open an account.

['InformIntent']

OpenBankingAccount

banking

banking_0507

banking_0507_001

Customer

Hi Ashley I'm calling because I need to report my card lost or stolen.

['InformIntent']

ReportLostStolenCard

banking

banking_0507

banking_0507_021

Customer

the last one that I made I purchased gas at Wawa for thirty-five dollars. but I did see two purchases that I don't recognize. And one of them is at Walmart for two hundred thirty-five dollars and there's one at Target for three hundred and fifty dollars. Can I dispute those charges?

['InformIntent']

DisputeCharge

banking

banking_0507

banking_0507_030

Customer

Actually there is. is there any way to set up an account online? You know God forbid this happens in the future I can report the card stolen without having to call.

['InformIntent']

SetUpOnlineBanking

banking

banking_0508

banking_0508_005

Customer

So all right. So I'm a customer at your bank and actually my business partner is on a. It's kind of like a business trip. We own a sports collectibles business and he went out to this convention in Las Vegas and I gave him X amount of dollars and now he's telling me about all these great buys. And I want to give him more money. I don't know if I'm right or wrong but I want to give him more money to get these hopefully good buys.

['InformIntent']

ExternalWireTransfer

banking

banking_0509

banking_0509_016

Customer

I would like to change my address.

['InformIntent']

UpdateStreetAddress

banking

banking_0509

banking_0509_030

Customer

Oh OK and I would like to open a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0509

banking_0509_037

Customer

We're gonna we're gonna pull a thousand out of the savings.

[]

InternalFundsTransfer

banking

banking_0510

banking_0510_001

Customer

Yes, I'll have to close an account, please.

['InformIntent']

CloseBankAccount

banking

banking_0510

banking_0510_015

Customer

I don't want to open anything else. But I do have another checking account. So if I could just move it to that checking account, that'd be fine.

['InformIntent']

InternalFundsTransfer

banking

banking_0511

banking_0511_001

Customer

Yes I need to transfer money to my husband's account.

['InformIntent']

InternalFundsTransfer

banking

banking_0512

banking_0512_001

Customer

yes this is Dan Thomas T H O M A S. And my son needs some new tires on his car and I'm trying to figure out how to get him some money.

['InformIntent']

ExternalWireTransfer

banking

banking_0513

banking_0513_001

Customer

I've I've misplaced my card. I can't find it.

['InformIntent']

ReportLostStolenCard

banking

banking_0514

banking_0514_015

Customer

actually actually, yeah, there is. I actually have a credit card through you guys and I I've just been kinda making payments on it. But I haven't really looked at the details. Is there any way you can give me the. My. The balance I have on that credit card?

['InformIntent']

CheckAccountBalance

banking

banking_0515

banking_0515_003

Customer

I have a question. Let me see here I am trying to do a wire transfer. I was trying to do it online and I kept getting stuck at one point so I figured I would just call and see if if you all could help me do it over the phone.

['InformIntent']

ExternalWireTransfer

banking

banking_0516

banking_0516_007

Customer

I have to make a wire transfer.

[]

ExternalWireTransfer

banking