Datasets:

splevine

/

dstc11-intent

like 0

banking_0587

banking_0587_014

Customer

I just wanted to know my balance.

['InformIntent']

CheckAccountBalance

banking

banking_0588

banking_0588_001

Customer

yes, my name is Toby Barlow. B A R L O W. And my date of birth is August twelfth nineteen seventy-five and I live at eight five zero five Strawberry Street. Oklahoma seven two three nine six. and I need to check my account balance please. I I'm gonna try to buy some four wheeler tires and I need to know if I got enough money in my bank to do that.

['InformIntent']

CheckAccountBalance

banking

banking_0588

banking_0588_009

Customer

Ooh that's not gonna be enough I don't think to buy those four wheeler tires Can you transfer money from my well lemme lemme check my savings account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0588

banking_0588_011

Customer

OK. can you transfer five hundred dollars from my savings account to my checking account? That should be enough to buy those tires.

['InformIntent']

InternalFundsTransfer

banking

banking_0590

banking_0590_001

Customer

Hi. Yes, I need to report a card lost.

['InformIntent']

ReportLostStolenCard

banking

banking_0590

banking_0590_050

Customer

Yes, please. and while you're at it I'm just curious on how long it will take to do this because I really have somewhere else to be and after you do it when will I be receiving my card?

['InformIntent']

AskAboutCardArrival

banking

banking_0591

banking_0591_001

Customer

Yes, hi. I'm calling in. My I wanna dispute some charges on my credit card account.

['InformIntent']

DisputeCharge

banking

banking_0594

banking_0594_001

Customer

Yes. I'm looking for the branch banks' locations. Where you have the banks located at that's closest to my house.

['InformIntent']

FindBranch

banking

banking_0594

banking_0594_013

Customer

OK. Great. Thank you. Now I need to know I need the hours of the locations for each one of those if you don't mind giving those to me?

['InformIntent']

GetBranchHours

banking

banking_0594

banking_0594_020

Customer

OK. Do you have a close ATM location that I can go to that right off that you can think of or that you've got in your computer?

['InformIntent']

FindATM

banking

banking_0594

banking_0594_026

Customer

Yes, can you check on my bank balance for me if you don't mind?

['InformIntent']

CheckAccountBalance

banking

banking_0595

banking_0595_001

Customer

This Peter Davis, and I have a problem that somebody took money from my bank. fifty-two fifty from Tom's Grocery shop. And I never did that purchase.

['InformIntent']

DisputeCharge

banking

banking_0596

banking_0596_001

Customer

Hi, this is Laura Winters. I was trying to pay some bills, and some went through but the rest didn't. And I know I double checked all the numbers and the information was correct and it was. What's going on?

['InformIntent']

ExternalWireTransfer

banking

banking_0596

banking_0596_015

Customer

Oh, yes a checking account would be very helpful.

[]

OpenBankingAccount

banking

banking_0597

banking_0597_001

Customer

Hi my name is Helen Clark. I'm calling because well I'm. I wanted to transfer some money from my. One of my accounts to the other.

['InformIntent']

InternalFundsTransfer

banking

banking_0598

banking_0598_001

Customer

Yes, hi. My name is Wu, and I'm calling in. I'm traveling from work, and I just. I'm trying to find an ATM , so I can pull out some cash. And they just They gave us our per diem which is fine but, we per diem has to be used from work. And I smoke, unfortunately, and I really need a pack of cigarettes, so I'd really like to get me some cash It's cuz they got a they got a cigarette machine over here at the hotel I'm staying at and I'd really like to use some cash to get it. But I don't know where there's any ATMs at.

['InformIntent']

FindATM

banking

banking_0599

banking_0599_031

Customer

Sure. and in the meantime, I'd also like to go ahead and close my savings account please.

['InformIntent']

CloseBankAccount

banking

banking_0600

banking_0600_003

Customer

I'm doing great thank you. I was actually calling to see if I could transfer some money from my savings account into my checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0600

banking_0600_019

Customer

Sure absolutely. It is two six one nine eight two four seven eight. And after you get that transferred, could I check the the available balances in both. Or I guess the new balances for both of those accounts?

['InformIntent']

CheckAccountBalance

banking

banking_0601

banking_0601_001

Customer

Hi, Tony. My name is Martin Lauren. And I would like to open an account with Intellibank.

['InformIntent']

OpenBankingAccount

banking

banking_0602

banking_0602_003

Customer

I would like to man an internal transfer.

['InformIntent']

InternalFundsTransfer

banking

banking_0602

banking_0602_034

Customer

yes. can you tell me what my remaining balance is on my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0603

banking_0603_003

Customer

Hi. Yeah. So I was just trying to, check my checking account balance. I wanted to see, what amount I had.

['InformIntent']

CheckAccountBalance

banking

banking_0603

banking_0603_031

Customer

No. That's OK. it should hit in, in a couple of days. But since I do have you on the phone. Could you tell me my, my second savings account balance in there? I don't think it's much. But I think, yeah, I'm not too sure how much I have in there. Can you just remind me really quick what's the savings account?

['InformIntent']

CheckAccountBalance

banking

banking_0603

banking_0603_037

Customer

go. You know what, go ahead and just tell me the regular savings account balance. I mean might as well since I have you on the phone, and I'm writing this down. I already got the checking. And I got the second savings, and what's the amount for the first the savings account

['InformIntent']

CheckAccountBalance

banking

banking_0604

banking_0604_001

Customer

yes. I'm trying to find out if there's an ATM close to me somewhere?

['InformIntent']

FindATM

banking

banking_0605

banking_0605_005

Customer

I wanted to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0605

banking_0605_096

Customer

I'd like to credit cards.

[]

OpenCreditCard

banking

banking_0607

banking_0607_009

Customer

Well, Rose I am, actually, looking for an ATM near me. I am out and about and I am having horrible cellphone coverage today so I'm trying to find an ATM actually not too far from where I am at home. but the one I used to go closed so I need some help finding another ATM.

['InformIntent']

FindATM

banking

banking_0607

banking_0607_025

Customer

and I'd also like to know the lobby hours of the the locations that you find. Lobby and ATM hours.

['InformIntent']

GetBranchHours

banking

banking_0608

banking_0608_008

Customer

So I was just thinking. I was thinking back to when I was a kid and you know like I said fourth of July is coming up this weekend. And we all know once fourth of July hits, Christmas is around the corner. And when I was a kid my my aunt and my everybody in my family, my mom and everybody but my aunt would organize it every year. She used to call it, it was she would set up Christmas club accounts for us. I wanna get. I wanna set up I don't know if they still call it that or whatever, but I want to set up an account and this way every week, I can just you know go and transfer money from from my one account to this new account. This way I have money come you know which I'll probably wait till the last minute to do my Christmas shopping. So this way I can get you know my wife and my kids and my you know I have grandkids. I can be ahead of the curve financially and ready to make all those nice purchases.

['InformIntent']

OpenBankingAccount

banking

banking_0609

banking_0609_001

Customer

hi Pat. my name is Suzy Bowen. And I'm calling today because well me and my fiance we are moving to Italy and I need to close my account.

['InformIntent']

CloseBankAccount

banking

banking_0609

banking_0609_018

Customer

oh oh before we do that I do need to ask you. What's that balance right now?

['InformIntent']

CheckAccountBalance

banking

banking_0609

banking_0609_024

Customer

five hundred and then we're gonna transfer the rest to my new joint account.

[]

ExternalWireTransfer

banking

banking_0610

banking_0610_005

Customer

Yeah, I don't know I got horrible reception in this area Yeah I was calling to report that my card lost or stolen.

['InformIntent']

ReportLostStolenCard

banking

banking_0610

banking_0610_026

Customer

what's last transaction I had?

['InformIntent']

CheckTransactionHistory

banking

banking_0612

banking_0612_001

Customer

Hi Wes. I was just calling because I found a transaction in my checking account this morning. It shows that I spent about seventeen ninety-five last night, but I I didn't use my card anywhere.

['InformIntent']

DisputeCharge

banking

banking_0613

banking_0613_003

Customer

Yes I like to make a transfer to a different account. I think having just one account to pay all the bills is somehow is is somehow too much because sometimes I feel like I forget I forget some details or I overpay so I like to break down the accounts to see how many bills I'm paying and where where exactly the the money's going to.

['InformIntent']

InternalFundsTransfer

banking

banking_0614

banking_0614_001

Customer

Hi. My name is Ashley and I wanted some information on opening a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0615

banking_0615_007

Customer

OK, Mike. I have been trying to send my friend some money for days now. It just won't go through. Can you help?

['InformIntent']

ExternalWireTransfer

banking

banking_0616

banking_0616_001

Customer

yes, my car payment is going to post, and I'm not sure that there's enough money in there to account for that. So I don't want it to bounce, or whatever.

['InformIntent']

CheckAccountBalance

banking

banking_0618

banking_0618_001

Customer

Hi, Vicky. My name's Nate. I'd like to do a money transfer from my Intellibank checking account into my account at my credit union, credit union.

['InformIntent']

ExternalWireTransfer

banking

banking_0619

banking_0619_001

Customer

Hi Rose. My name is Kim. I have a question, please. I actually need to make an internal transfer from my account to my mom's account.

['InformIntent']

InternalFundsTransfer

banking

banking_0620

banking_0620_001

Customer

Yes I need to find a branch near me.

['InformIntent']

FindBranch

banking

banking_0621

banking_0621_001

Customer

Yes. I'm calling to see about an account.

['InformIntent']

OpenBankingAccount

banking

banking_0622

banking_0622_031

Customer

So yes let's check the balance and while you're doing it please take a look to see if there's any indication or notice on in of some sort of issue. Whatever.

['InformIntent']

CheckAccountBalance

banking

banking_0625

banking_0625_038

Customer

Yes actually. What's the maximum daily limit I can withdraw from an ATM.

['InformIntent']

GetWithdrawalLimit

banking

banking_0626

banking_0626_005

Customer

I would like to check my checking account balance, please.

['InformIntent']

CheckAccountBalance

banking

banking_0626

banking_0626_030

Customer

I need to report it as lost.

['InformIntent']

ReportLostStolenCard

banking

banking_0626

banking_0626_048

Customer

What'll I need to do to cancel the card and get a new one?

['InformIntent']

RequestNewCard

banking

banking_0627

banking_0627_003

Customer

my sister needs some cash in her account.

['InformIntent']

InternalFundsTransfer

banking

banking_0627

banking_0627_063

Customer

no, if possible, could I update my email with you? That's an old one.

['InformIntent']

UpdateEmail

banking

banking_0628

banking_0628_007

Customer

I want to put money into his account.

['InformIntent']

InternalFundsTransfer

banking

banking_0628

banking_0628_019

Customer

Hey before we do the transfer could you tell me where the nearest branch is?

['InformIntent']

FindBranch

banking

banking_0628

banking_0628_021

Customer

and also the hours please.

['InformIntent']

GetBranchHours

banking

banking_0629

banking_0629_003

Customer

Sure. Don't worry about my account. I just received some information on a document that needs to be provided. I honestly don't understand what this is for or what it's about.

[]

ReportNotice

banking

banking_0629

banking_0629_011

Customer

OK. Where is your Intellicheck bank located?

['InformIntent']

FindBranch

banking

banking_0630

banking_0630_001

Customer

Hello. I'm calling to check my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0630

banking_0630_010

Customer

But it's very beautiful. First, OK first can I have a location of an ATM near me, please?

['InformIntent']

FindATM

banking

banking_0631

banking_0631_001

Customer

yes hello. I need to make a wire transfer please.

['InformIntent']

ExternalWireTransfer

banking

banking_0633

banking_0633_001

Customer

Hi, Rose. My name is Kim. I have. I need to update actually my telephone number on my account and I was wondering if I could do that with you?

['InformIntent']

UpdatePhoneNumber

banking

banking_0633

banking_0633_007

Customer

well, I'm trying to update my phone number, but I actually do need to check my my account.

['InformIntent']

CheckAccountBalance

banking

banking_0634

banking_0634_001

Customer

yes. I need to, to I, I need my septic tank pumped out. And I need to know if I've got enough money.

['InformIntent']

CheckAccountBalance

banking

banking_0635

banking_0635_005

Customer

I wanna dispute a charge on my credit card.

['InformIntent']

DisputeCharge

banking

banking_0636

banking_0636_001

Customer

hi Josie, I need to make a wire transfer as soon as possible, and could you tell me if when or when this wire transfer will occur once it's initiated?

['InformIntent']

ExternalWireTransfer

banking

banking_0637

banking_0637_001

Customer

yeah. Something's going on with my checking account. I'm looking at my statement, and I've got a charge for sixty-seven dollars and eight cents don't know what's going on with it.

['InformIntent']

DisputeCharge

banking

banking_0638

banking_0638_028

Customer

All right. Can I go ahead and check my savings account also?

['InformIntent']

CheckAccountBalance

banking

banking_0640

banking_0640_001

Customer

Hi. Yeah. I thought you were called Intel Bank but whatever. I need to make a transfer wire or whatever it's called.

['InformIntent']

ExternalWireTransfer

banking

banking_0642

banking_0642_001

Customer

yes this is Dan Thomas and I need to close my savings account.

['InformIntent']

CloseBankAccount

banking

banking_0642

banking_0642_002

Customer

And then I need to transfer the remaining funds of my savings account to a checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0645

banking_0645_001

Customer

Hi, I'd like to my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0645

banking_0645_015

Customer

can I also check my savings?

['InformIntent']

CheckAccountBalance

banking

banking_0647

banking_0647_002

Customer

Hi, I'm in town and I need to take out some money out of the bank.

['InformIntent']

FindATM

banking

banking_0647

banking_0647_022

Customer

I. One of the questions I have. Is there a daily withdrawal limit?

['InformIntent']

GetWithdrawalLimit

banking

banking_0648

banking_0648_001

Customer

I I I need to check the balance on my account.

['InformIntent']

CheckAccountBalance

banking

banking_0648

banking_0648_034

Customer

That's so bad. OK, I'll need to transfer. Let me transfer twenty thousand over to my savings from my checking.

['InformIntent']

InternalFundsTransfer

banking

banking_0649

banking_0649_001

Customer

All right Francine this is this is Jason Smith. I have an I have a savings account with y'all and a checking account I'm not totally sure how much is in the checking account. point is I am looking to I'm looking to close my accounts today.

['InformIntent']

CloseBankAccount

banking

banking_0650

banking_0650_001

Customer

Hi Becky, my name is Raoul. I'm calling because I wanted to move money from my savings to my checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0652

banking_0652_028

Customer

Yes I need to check my savings account.

[]

CheckAccountBalance

banking

banking_0653

banking_0653_032

Customer

Oh can, when we're done with that, can I check the balance on my savings I just want to make sure that kinda running low on funds and I want to make sure that I'm good until my next paycheck.

['InformIntent']

CheckAccountBalance

banking

banking_0654

banking_0654_001

Customer

I lost my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0655

banking_0655_001

Customer

yes. Hey Michael. I'm I was interested in opening up another checking account with y'all.

['InformIntent']

OpenBankingAccount

banking

banking_0655

banking_0655_003

Customer

if possible. I mean I was just kinda curious. Can we just go ahead and fund it with some of the money I have in another account with y'all?

['InformIntent']

InternalFundsTransfer

banking

banking_0656

banking_0656_001

Customer

Oh my goodness . I've gotta get to the store today before they close. But before I get there I gotta check something on my Intellibank account and I think I should do that in person. Do you think you can help me with that?

[]

FindBranch

banking

banking_0657

banking_0657_004

Customer

I am. Well I'm actually trying to find an ATM. I I'm outta town and have been trying to look on my phone for the past like ten minutes and I am getting zero service. It and loading and loading. I don't know what's going on so I was wondering if you could help me with that?

['InformIntent']

FindATM

banking

banking_0657

banking_0657_025

Customer

Can you tell me what the daily withdrawal limit is for for the ATMs?

['InformIntent']

GetWithdrawalLimit

banking

banking_0657

banking_0657_027

Customer

OK. OK great and let me see here. Oh yeah I was gonna ask you since I can't get online and check my check my account. Can I check my account balance with you as well?

['InformIntent']

CheckAccountBalance

banking

banking_0658

banking_0658_001

Customer

Yes, Samantha. I just need to make a transfer from my savings to my checking.

['InformIntent']

InternalFundsTransfer

banking

banking_0659

banking_0659_002

Customer

hi Susan. I I got a problem with a guy on on my credit card.

[]

DisputeCharge

banking

banking_0660

banking_0660_008

Customer

I would like to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0661

banking_0661_005

Customer

I'm trying to find a ATM near me.

['InformIntent']

FindATM

banking

banking_0662

banking_0662_001

Customer

yes. Hi I'm calling because I lost my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0663

banking_0663_001

Customer

Hi, yes I am calling because I need to close my account and transfer all to my funds to a different account. That is a bank not with you. This is the third time I've called to fix this problem.

['InformIntent']

CloseBankAccount

banking

banking_0664

banking_0664_020

Customer

I want to open up a. A new account.

[]

OpenBankingAccount

banking

banking_0664

banking_0664_051

Customer

Yeah, I'm a go ahead and put about three hundred in there to get it started and there.

[]

InternalFundsTransfer

banking

banking_0665

banking_0665_001

Customer

Hi, yes, I'm calling because I'm interested in doing an internal transfer.

['InformIntent']

InternalFundsTransfer

banking

banking_0665

banking_0665_037

Customer

Yes, I like to stop in just to use your ATM walk-in services I but I can't find the nearest location that's near my house. Can you help me with that, please?

['InformIntent']

FindATM

banking

banking_0665

banking_0665_066

Customer

OK. OK, now let's just say that I was going to visit your branch after hours. Is there a way I can access your ATM machine on the is your ATM machine going to be accessible?

['InformIntent']

GetBranchHours

banking

banking_0666

banking_0666_001

Customer

Oh! Yes, I wanna check my account. no, never mind. what do I do about a a stolen card? I let my friend borrow it and she never returned it.

['InformIntent']

ReportLostStolenCard

banking

banking_0667

banking_0667_049

Customer

I was gonna I was gonna stupid can you because you know you see the cameras checking out so I I mean it's gonna prove that it was not me. So to do to dispute this

['InformIntent']

DisputeCharge

banking