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DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school where previous theater program had failed. Developed and taught courses in acting, playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey course of visual and performing arts. Directed and designed 3-4 main stage productions per year including a musical as well as 3-5 studio plays, including original and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs and copy for all performing arts events used for school website, magazine and brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as ! residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for Shakespeare & Young Company, an intensive summer training program for pre- professional young artists in high school and college. Directed for Shakespeare in the Courts, a program for juvenile offenders. Collaborated on writing handbook outlining methodology and philosophy of school residency programs. Actor: Shakespeare and the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound ! (2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum for grades 6-12 at independent day school with no previous theater program. Taught courses including: Honors English 12, Introduction to Theater, Acting Shakespeare, Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning after school theater program producing 3-4 plays per year. Served as academic adviser for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught Introduction to Theater, and Language Retraining, an Orton-Gillingham based course for the remediation of dyslexia. Expanded theater program to 3 productions per year and created extracurricular club and opportunities for students interested in design and technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, ! DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates TRAINING and curricula more gender-fair and racially equitable. ! ! National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare ! Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016 · Superior Production · Best Costume Design · individual students recognized for Excellence in Acting, including Best Supporting Actor across the whole festival. ! Cochran Mastership for Excellence in Teaching Fine Arts 2013 Episcopal High School ! Faculty Incentive Award for Young Professionals 2014, 2015 Episcopal High School ! ! American High School Theater Festival 2014 and 2005 National Finalist · Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present · Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC · Honorable Mention Play Award (placed in the top 15 in the state) 2013 · multiple state-level awards for costume design, ensemble work, and individual students nominated for "All Star Cast" honors. ! Folger Shakespeare Library Secondary Festival 2013, 2015 · Peggy O'Brien Award for Comedy 2015 · Brian Cabe Award for overall excellence 2013 · multiple individual students recognized for Excellence in Acting awards ! ! North Carolina Theater Conference 2003--2006 · John W. Parker Award for Excellence in Directing (state level) · Excellence in Directing Awards (regional level) 2003-2006 · Special guest performance at North Carolina Professional Theatre Gathering 2004 · multiple regional-level awards for costume design, production design, choreography, ensemble work, and individual student acting awards.

TEACHER Professional Summary Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts Education M. Ed : Teaching , 2016 University of California - Los Angeles - City , State Master's degree Elementary Education and Teaching Bachelor of Arts : Psychology , 2003 The University of New Mexico - City Studio Arts Santa Monica College - City , State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts

RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February - Selected by Science Development Network for their highlights. Interests Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.

HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at "ANANDA IN THE HIMALAYA". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills.

ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 to Current Company Name － City , State Responsible for Project Management of new system installations, Investigation and implementation of new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations. Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems. Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity. Industrial Electrician January 1996 to January 2000 Company Name － City , State Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems. Was a first responder to major break downs of any Russell Corporation Plants. Operator January 1993 to January 1995 Company Name － City , State Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product. Maintained production equipment and facilities of plant. Education Associates Degree : Applied Science Electronics Technology , January 1995 Central Alabama Community College － City , State Applied Science Electronics Technology High School Diploma : January 1992 Talladega High School － City , State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems

ENGINEERING ASSISTANT Summary Product and Process engineer with more than three years of experience with leading projects on new product development, new model assembly launch, quality and Toyota production systems. Extensive understanding on process engineering and design and development of automotive systems. Skills C, R, Catia, AutoCAD, ANSYS, Microsoft office, Product Project Management, GD&T, Minitab, Kanban, Kaizen, FMEA. development. Toyota production systems, APQP, PPAP, 8D, 5 why, KPI's, Reliability SAE Standards, Vehicle ergonomics, DVP&R, QCC, CNC engineering. Programming Experience 07/2017 to 08/2017 Engineering Assistant Company Name － City , State Developed Delphi's SPQVC (Safety, People, Quality, Volume & Cost) metrics to cut assembly issues by 10%. Developed APQP, cost estimations and integrated new fuel injectors models in the remanufacturing process line. Performed PFMEA, root cause analysis and lead cross functional teams to resolve quality downtime issues. Sustained and monitored lean manufacturing (5S, workplace safety, Kaizen, Single piece flow) and drove continuous improvement. 06/2013 to 06/2016 Engineer Company Name － City , State Designed, developed, tested and introduced new product in the manufacturing line. Developed control plans and schedules to support prototype development, pre production and zero defect production parts launc h. Studied market forecast, conducted benchmarking and manufacturing cost analysis for new product introduction. Lead APQP, DVP&R and PPAP development and conducted DFMEA for new product development. Scheduled and coordinated phases of project (cost, tooling, equipment,) to develop 'World class model line manufacturing' imp lementing (TPS). Successfully launched new product assembly project worth $100 million adhering to Toyota standards. Performed design reviews, documented BOM and created assembly process documentations. Reduced manufacturing costs by 30% by improving SQD (Safety, Quality & Delivery) KPI's metrics. Performed and ensured quality and reliability of processes and developed validation recovery plans. Spearheaded cost estimations and closure of non-conformance reports using quality tools (Pareto charts, Fishbone analysis, 8D, 5Why, FMEA). Developed actions for IPQPR's (In process quality problem reports), SQPR's (Supplier quality problem reports) to present to Japanese quality teams. Prepared product and process engineering change requests (ECR's) documentations, cost reduction proposals and presented to management. Developed manufacturing process layout, control plans, work instructions and PFMEA. Major Projects. University of Michigan Dearborn Product Development - Designed a manually operated juicer using CATIA V5, prototyped the part using additive manufacturing (3D Printing), used benchmarking, customer surveys, DFMEA and brainstorming methodologies to build its business portfolio using lean canvas. Occupant package design - Assessing driver requirements like seat track length, head clearance, entrance height, steering wheel height and diameter, accelerator heal point and other important driver's requirement to design a new compact sedan with the help of Anthropometric data and SAEJ1100v005, SAEJ1516v002, SAEJ1517v002 and benchmarking analysis. Vehicle package analysis and evaluation of cargo compartment - Analyzed vehicle attribute requirements like cost, quality, operation and packaging of cargo compartment by benchmarking three entry level sedans and evaluating the results using ANOVA for customer feedback reliability. Analysis of driver door interior trim panel using Quality function deployment (QFD) - Evaluated HMI logical layout and packaging of systems in interior trim panel by benchmarking compact sedans, interviewed customers for user experience, used QFD to take suggestions to find area of improvements. Exterior and mechanical package analysis - Developed interface diagram and interface matrix to represent various functions between components. Studied vehicle anatomy by decomposing the vehicle into systems, sub-systems, and components. Vehicle body side aperture spot welding - Conducted detailed analysis of spot welding of BIW, determined robot base and end effector motion and the factors for complete station design using 4M. Gearbox FMEA - Conducted detailed study on potential failure causes in 6X4 truck gearbox casing failure in fracture using DFMEA and PFMEA. Implemented DFA and DFM to derive optimal design for ease of assembly and disassembly of gearbox casing. Design for assembly - Proposed assembly line for plant with 138 stations for volume requirement of 240k vehicles, analyzed the JPH, throughput, bottleneck, labor hours, number of shifts and operators, length of station and line speed. Six Sigma - Implemented lean six sigma concepts to improve the efficiency of base coat usage at body paint shop by DMAIC methodology. Education and Training 04/2018 Master of Science : Manufacturing Systems Engineering University of Michigan Dearborn － City , State Manufacturing Systems Engineering 06/2013 Bachelor of Engineering : Mechanical Engineering Visvesvaraya Technological University Mechanical Engineering Skills anatomy, AutoCAD, benchmarking, CATIA, CNC, cost analysis, ergonomics, lean manufacturing, manufacturing process, Minitab, packaging, process engineering, Product Development, surveys, validation, welding

SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series  Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus  5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks  WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing.  Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging  LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation  WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.  Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management.  IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS.  Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features  Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors.​ Installation, configuration and maintenance of Palo Alto Firewalls.  ​ Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication  Implementation of HSRP, VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP and EIGRP Installation and configuration of Layer 3 Switching infrastructure Installation and configuration of MPLS WAN routers Cisco Call Manager and Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and Unity Connection operating system upgrades and installation  TACACS+ configuration and administration of all network devices using for authentication, authorization and accounting Manage incidents, Change Management and projects with System Center Service Manager Monitor Active Directory servers and all Cisco network devices with System Center Operations Manager Implementation and management of Cisco Prime Network Control System for wireless network Implementation and management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over 5000 users.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Experienced with troubleshooting issues with both Cisco and Brocade switches/routers.  Experienced with trouble shooting Spanning Tree issues that may occur during and after hours.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for both Cisco and Brocade.  Responsible for activating user, printer, VTC ports and troubleshooting link inactivity on a daily basis, as well as issues with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key issues.  Used Knowledge base to find solutions for issues that arose with customers networks using Pro-series network program running on Windows Server 2000 and Windows Server 2003 R2.  Communicated with team members to successfully keep customer downtime to a minimum.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing diagnostics, & configuring network devices Used Network Monitoring tool to manage, monitor and troubleshoot the network Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network Security implementation Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization Experience in new employee mentoring, training and coaching  Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.

PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With more than 29 years of expertise at the forefront of restaurant operations and menu development, I bring an innovative approach to restaurant's, catered events and hospitality services – one that focuses on cost-effectiveness in food and labor, with quality to deliver impactful and exceptional cuisine. My background includes Mexican, Italian, Japanese, American, and fusion of all those cuisines, with broad experience in line management, staffing, new restaurant development and menu planning. Fine dining, scratch kitchens, Catering onsite and offsite 100-20000 people at any given time, retail food outlets, concessions and QSR's Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multiple tailored menus to client specifications. Education AOS : Culinary Arts & Hospitality Management , 1997 California Culinary Academy - City , State High School Diploma : 1993 Mary Star of the Sea High School - City , State Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multipletailored menus to client specifications.

PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996 Interests Hunting & Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting

OWNER/PRESIDENT Professional Profile A seasoned marketing professional who delivers results in alignment with strategic business plans by developing and executing marketing campaigns as well as managing external agencies. Qualifications Strategic marketing planning Results measurement Strategic development Experiential customer events Plan execution NASCAR sponsorship Video production Execution of Webinars Product positioning Brand developmentIntegrated marketing communications Account relations Tactical planning Relevant Experience Oversaw campaign that exceeded annual goals and increased brand relevance with consumers/ Experience Owner/President January 2013 to Current Company Name Freelance communications and digital content creation for corporate and independent businesses. Development and production of video content for internet and social media. Strategic Marketing Manager January 2010 to January 2012 Formulated, directed and coordinated marketing activities to promote products and services Maximized marketing budget and coordinated media buys. Provided oversight of PR and trade show activity. Created strategies to stretch marketing and promotional budgets while improving brand impact in the marketplace. Adjusted marketing mix and implemented an improved integrated strategy. Took ownership of and executed an experiential NASCAR marketing program that raised awareness for one of our brands and increased pull-through rate for the product resulting in a 15% increase in production volume and sales and $3 million of total branded TV exposure as estimated by Joyce Julius. This program also resulted in strengthening a relationship with a major customer. Reduced shipping and set-up costs for trade show properties by $3000 per event by refreshing tradeshow properties and displays. Developed impactful displays designed and engineered to be lighter and easier to transport to shows. Cost savings of $50,000 over the entire trade show season. Developed and refined an iPad App designed and implemented to standardize sales materials and presentations. This provided customer facing brand consistency and product specification accuracy. It improved the process of creating sales presentations and eliminated redundancy making sales staff more efficient and productive. Product Marketing and Brand Manager January 2003 to January 2010 Managed and coordinated marketing and branding activities, created communications materials Created an engine brand for the commercial vehicle market. Developed strategy, positioning, naming and graphic elements along with brand standards and guidelines. This allowed the company to focus marketing and advertising efforts to meet brand objectives as well as optimizing budgets. Produced an award winning documentary video from conception to completion to depict the company's 75-year history. Finished product was an integral part of an internal and external communications campaign to illustrate product evolution leading up to a new product launch. The project required extensive historic research and fact checking. Hands-on production saved $75,000 in cost. Developed and executed an integrated brand launch in partnership with a Country Music Association event in Nashville. Combined an on-site product experience with a premium distribution and interactive web site. Billboard Magazine recognized the sponsorship for extraordinary innovation. Developed and implemented a PR and communications campaign that increased consumer interaction and loyalty to a company brand and Integrated customer events with website interaction. Project was completed on time and on budget. Managed internal corporate events that included planning, logistics and vendor management for Board of Directors meetings, Wall Street analyst gatherings, and Annual Dealer Meetings This reduced production costs 50% resulting in $1 million annual savings. Executive producer January 1999 to January 2012 Company Name － City , State Manufacturer, marketer and distributor of trucks and engines (Fortune 200 Company. Education BA : Communications , 2005 Benedictine University － City , State Communications Magna Cum Laude Accredited Certificate, Computer Graphic Design, International Academy of Design and Technology, Chicago, IL : 1996 Affiliations Member, American Marketing Association Skills advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website Additional Information Awards Chicago BMA "Tower Award" / Websites over $50,000 / MaxxForce.com 2007 Chicago chapter Business Marketing Association "Tower Award" / Logo Design / MaxxForce Diesel Power logo 2007 PCC "Silver Trumpet" / Marketing Communications / Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement for excellence in planning, creativity, and execution in public relations and related communications.) Publicity Club of Chicago "Golden Trumpet" / Marketing Communications / Navistar "The Dieselization of America" public relations campaign 2002

SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County "Read to Achieve" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP

ACCOUNTANT Highlights TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle Accomplishments Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Dean's List Experience Accountant July 2012 to Current Company Name － City , State Handle invoicing & receivables consisting of $15 million in yearly sales Review credit applications and issue credit terms Review purchase orders to ensure proper amounts are received into inventory Set up all vendors and customer records to ensure proper documentation is documented including tax exemption certificates and 1099 information Month end reconciling for bank accounts and loan accounts File all sales tax returns which currently consists of six states Manage all company credit card expenses, including account reconciling and employee expense reports for approximately $40k in monthly charges Review monthly GL, including expense accounts, fixed assets and COGS Review sales and commission reports Provide payroll support Review inventory, warranties and service cases to ensure accurate records are kept Sales & Use Tax Administrator June 2011 to June 2012 Company Name － City , State File approximately $1 million in monthly sales and use tax returns throughout the North Central region, including eleven states, City of Chicago, North Dakota Propane and Minnesota Care Tax Prepare and file tax deposits and quarterly returns according to state guidelines Perform month-end closure for both sales and use tax general ledgers Review and analyze account short pays for tax issues Assess customer accounts to determine proper taxability according to tax publications set forth by the Department of Revenue Maintain all exemption certificates to ensure state guidelines and procedures are followed Support branch locations, administrative and corporate offices with sales tax related issues Assist with accounts payable and receivable Accounting Associate August 2008 to June 2011 Company Name － City , State Accounts payable for the company headquarters and three large operational centers, including coding, keying, purchase orders, employee expense reports, etc Portfolio balancing for several large clients including Citibank and Sallie Mae Bank reconciliations Importing financial data into financial reporting software using Mas90 Ensure financial records are maintained in compliance with accepted policies and procedures for both internal and client audits Ensure accurate and timely monthly, quarterly and year-end close Work closely with several different departments and clients to ensure accurate records are kept Compile and analyze financial information to prepare entries to accounts Accounts receivable for several different clients and systems throughout the company Government Collections Representative November 2004 to August 2008 Company Name Involved with the initial startup of the department, creating and implementing policies and procedures to ensure Government regulations were met Performed team lead position consisting of a 15+ employee team Worked a self-managed portfolio consisting of 300 - 800 accounts Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Consistent top achiever and performer Helped to develop, implement and maintain policies, procedures and standards on training new associates Advised and provided customers with account detail, payment history, loan refinance, etc. Analyzed credit history and finances to determine risk to the client Negotiated repayment of defaulted loans within government guidelines Employment location and verification for litigation and wage garnishment purposes Asset investigation and location for potential judgments Education Bachelor of Arts : Real Estate & Finance University of Northern Iowa － City , State , US University of Northern Iowa, Cedar Falls, IA May 2008 Bachelor of Arts Degree, Real Estate & Finance Associates of Applied Arts : Applied Arts Hawkeye Community College － City , State , US Hawkeye Community College, Waterloo, IA May 2003 Associates of Applied Arts Dean's List Skills Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate

MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS

FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow

CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive.

QUALITY ASSURANCE LEAD Career Overview Coaching & Development Technical Support Ability to multi-task in a demanding environment Process improvement Administrator of Development Knowledgeable system, with extensive knowledge of the companies internal procedures. I am able to to be Energetic, outgoing and driven to reach company goals. Core Strengths Customer Service Professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules. Key strengths include implementing standardized policies and procedures; training development and delivery to drive performance improvement for customer service agents. Has a strong work ethic with the ability to work as a team player or individual in various leadership roles. Key Strengths Quality Assurance Monitoring Customer Experience Life-cycle Escalations Training Development & Delivery Leadership & Management Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Annual Best Leadership Award of the year Completed Love or Lose communication Leadership course CLE Training Award for Leadership Support of the year Work Experience Quality Assurance Lead 08/2014 to 07/2015 Company Name City , State Monitor a select number of agents per hour, per day, per week deliver feedback within an acceptable time frame Analyze Mobility Support Departments Created Mobility Support Team quality form, Observations form Implemented program that resulted in Mobility Support quality scores increase by 10% which results in a higher quality expectation percentage Participate and speak in the weekly huddles, which provides continued motivations to all agents Participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center Actively facilitate calibrations and monitor the program requirements Assisted in creating recognition programs Created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers, leadership, management, new hire graduation and team building events Attended CLE (Coaching Leadership Essentials) Training and Development and continue to utilize the new coaching processes Monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments Trained Management on Excel spreadsheets and reporting shortcuts, metric reports, etc. Cross trained on several different contracts within the call center Contributed in the start-up of new Sprint contract Created Informational Development tips to call center agents Created Coaching tracking spreadsheet to assist in analyzing the agent opportunities Assisted in creating Development Progress plans to assist with process improvement. Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs. Cross-trained and provided back-up for other customer service representatives when needed. Manager 11/2010 to 08/2014 Company Name City , State Implemented program that resulted in a 15% point increase in agent quality scores Assisted in implementing Customer Experience program that achieved a sustained Net Promoter score of 90% + Project Managed the development and implementation of new dispatch system. Developed training materials which resulted in improved customer service agent performance Implemented customer compliment initiative which led to an increase in employee moral Project plan creation and implementation Implemented and created operational procedures, practices and materials Developed quality materials, audit protocol and training modules Conducted successful client tours and presentations, which increased financial bottom line Managed third party vendor relationships on issue escalation and process documentation Supervised in-bound call center consisting of Client Services Representatives as well as departmental leads. Monitored overall performance, attendance, and training progress for all representatives assigned. Conducted interviews for entry level openings and technical support positions. Recipient of company's leadership support achievement award Development and maintained the call center knowledge base system. Lead Customer Service Agent 03/2010 to 11/2010 Company Name City , State Emergency Dispatch Agent Consistent top performer Handled customer escalations for peers as need Assisted in training and development Peer to Peer mentoring program Promoted to Quality Assurance Department in 6 months of employment Created Culture committee to increase morale Created excel metrics reporting spreadsheets Monitored in-bound and outbound calls Coaching and development of co-workers. Technical Customer Service Agent 09/2009 to 03/2010 Company Name City , State Troubleshoot setup top boxes Troubleshoot Mac and PC operating issues Dispatched mobile technicians as required to customer locations Created tracking tickets for issues Maintained a maximum handle time of 12 minutes Data Entry Scheduled new cable and Fios installation. Senior Service Agent - Assistant Supervisor 05/2005 to 02/2007 Company Name City , State Quality assurance monitoring Processed customer prescription claims Verified insurance coverage Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures and policies for agent accountability. Educational Background High School Diploma : General August 2000 Newman Smith High School City , State Bachelors of Science and Psychology degree : Psychology 2016 University of Phoenix City , State Course work is related to the management field with because it is constant face to face interaction with employees and co-workers. By obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities. Skills Telecommunication, multi-tasking call center, coaching, contracts, client, customer service, data entry, documentation, financial, insurance, team building, leadership, Mac, materials, meetings, mentoring, Outlook exchange, newsletter, organizational skills, personnel, policies, presentations, process improvement, Quality assurance, re-engineering, reporting, spreadsheets, team player, technical support, Training Development & Delivery, training materials, Troubleshooting,Strong public speaker,Careful and active listener, Professional and friendly, Able to think outside the box

CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized

AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application of risk-management Principles. Learning style assessment. Accomplishments Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME). And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility. Experience Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration. 04/2013 to 01/2015 Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT. 09/2008 to 04/2013 Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment. 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment. Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors. With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, "Q" routs, "K" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's. I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds. Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are. Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course. Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained. Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign. April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines. December 1987 I was certified as an On The Job Instructor (OJTI). November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016. Education Safety Risk Management , 2013 On-The-Job Techniques for instructors , 1992 Controller in Charge Training (CIC) , 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training , 1987 Recertified November 2007 November 2000 January 1992 Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: from August 1983 - January 2016 I am very accomplished OJTI that is able to train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding of ATC Automation processes strong understanding of ATC rules and procedures Expert vectoring and speed control skills

CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education and Training May 2017 Bachelor of Science : Hospitality and Tourism Management Uni versity of Massachusetts － City , State Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 to Current Chef Assistant Company Name － City , State Ensure cleanliness of kitchen work stations and operate dish washing machinery. Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests. Arrange the banquet area according to expected guest flow and type of event. Welcome customers and monitor flow between front and back-of-the-house operations. Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' and 15'). Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created "Player Spotlights". Administered primary source of team funding- overseeing donation collections and raffle programs. Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for approximately 10,000 attendees. 05/2016 to 01/2017 Property Operations Intern Company Name － City , State Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the maintenance team, including follow up. Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments. Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events and maintained their budgets and marketing. Created the first ever "Puppy Pow Wow" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships. Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out. 05/2012 to 01/2016 Sales Associate Company Name － City , State Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies", "Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House) · Reinforce my professional skills through training and development opportunities, grow through various leadership platforms, and contribute to the community through service work HTM Career Day Board October 2015-Present · Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and company satisfaction. Handled all company requests on the day of the event · Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015) · Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread Alone" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies", "Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms, and contribute to the community through service work HTM Career Day Board October 2015-Present · Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and company satisfaction. Handled all company requests on the day of the event · Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015) · Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread Alone" Soup kitchen)

EXECUTIVE CHEF-PARTNER Summary Proven abilities in fine dining restaurants, catering, corporate dining and provisioning. Well versed in cost control, P & L analysis, menu production, design, sanitation, purchasing and receiving, as well as, all duties concerning a restaurant's day to day operation.  Highlights ServSafe Certified FoodManager ServSafe Liquor Certified 13CT Caterer Liquor Licensee Florida State Gaming Commission Licensee Experience Executive Chef-Partner July 2014 to Current Company Name － City , State Daily supervision of BOH team members. Weekly supervision of FOH operations-customer service, point of sales, management, staffing, and financials for 1.5M annual sales revenue. Reduced food costs by 9%  by expertly estimating purchasing needs and buying through approved suppliers. Implemented portioning systems throughout all areas of the kitchen. Retrained staff in proper recipe and sanitation (H.A.C.C.P) adherence.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Catering Manager/Executive Chef March 2014 to July 2014 Company Name － City , State Plan and execute all off site catering and events for catering department  Obtain new clients and track sales. Event planning of all sizes at all stages. Menu planning and execution from prep to production. Executive Chef August 2013 to March 2014 Company Name － City , State R & D of foods, plan menus and production for new concept company with intent to expand national. Gourmet office lunches, packaged meals, vegan solutions Commissary kitchen development, staffing and cost projections Catering logistics for large office functions. Executive Buffet Chef December 2011 to August 2013 Company Name － City , State Supervisor of 65 team members of cooks, 30 stewards and 3 sous chefs. Successful record of meeting and exceeding target budget food cost and P&L quarterly goals for annual sales of 15 million. Created daily menus to feed an average of 1700 people. Oversaw banquets and off premise events and provided support for  concert venues and casino's employee commissary. Responsible for ordering, scheduling, and hiring of all staff members, stock and par control. President/Executive Chef March 2004 to December 2011 Company Name － City , State Owner & chef of gourmet catering company servicing corporate, weddings, and event planning. Personal touch catering for small, intimate parties to large scale venues. Exclusive needs clients and Miami productions craft services. Upscale catering-yacht provisioning business. Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, and party planning, for events up to 2000 guests. Status: Sold Business. Highlights:  Fort Lauderdale International Boat Show Caterer, Boys and Girls Club of Broward County Yacht Hop, and Rybovitch Mega Yaucht Marina Caterer and Provisioner. Sous-Chef/Banquet Chef October 1997 to December 1998 Company Name － City , State Opening management for Chef David Burke in the first of 6 new steakhouse openings for The New York Restaurant Group. Trained new personnel in S & W'S technique of restaurant operation (as well as Chef Burke's recipes). Skilled in butchering of meats as well as maintaining the largest dry aging operation in Miami. Responsible for handling all banquets from prep to production for parties up to 200 guests. Sous Chef January 1997 to November 2003 Company Name － City , State Hired as opening kitchen manager for an upscale venture for Chef Mark Militello. Achieved a 5 diamond award within 4 months of operation, and received numerous awards including a James Beard Foundation invitation to cook at the Beard House. Responsibilities included personnel management, ordering and receiving of all foods and equipment, daily menu special, and training of new personnel. Sous-Chef February 1993 to November 1996 Company Name － City , State Worked with Chef David Burke in one of the most famous restaurants in N.Y.C during the mid-1990's. Promoted to Sous-Chef and traveled with him to help with other restaurant openings out of state. Chef Burke was a mentor to me and helped me to develop my palate and style of cooking, which still reflects my work today. Assisted with recipe development for his first book "Cooking with David Burke". Education Associate of Science : Culinary Arts , 1991 The Culinary Institute Of America － City , State Business administration , 1987 Kingsborough Community College Abraham Lincoln High School － City Business administration Skills Well versed in POS usage, Microsoft, Aloha and Cateredge.  Excellent communication skills, and the ability to work well either alone or as part of a team. Multi-tasking abilities and great decision making skills. Very detail oriented in providing exceptional food and ensuring that all guests expectations are met and exceeded.  Additional Information A complete listing of all references, awards, and accolades will be furnished upon request. Thank you for your consideration.

EXECUTIVE CHEF Professional Summary A Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable successes in large scale event planning, food production, food preparation and menu development. Currently seeking a management position in food service. Skills Conflict Resolution Leadership Skills Staff Training Premier Ordering FMS(Food Management Systems) Hospitality Suite Payroll and scheduling ServSafe Certification High energy Vendor relations Sysco/U.S Foods Performance assessments Menu planning Problem-solving Strong work ethic Work History Executive Chef 06/2016 to Current Company Name – City , State Inventoried food, ingredient, and supply stock to prepare and plan vendor orders. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Incorporated customer feedback in the experimentation and creation of new signature dishes. Monitored linework processes to ensure consistency in quality, quantity, and presentation. Generated employee schedules, work assignments and determined appropriate compensation rates. Ensured personnel safety, kitchen sanitation and proper food handling or storage. Planned promotional menu additions based on seasonal pricing and product availability. Executive Chef 01/2015 to 03/2016 Company Name – City , State Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Worked with nutritionist and doctors to develop proper meals for patients with special needs. Responsible for weekly cleaning schedule and submitting cleaning reports to management. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Executive Chef 08/2012 to 01/2015 Company Name – City , State Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Responsible for managing food production for a high volume $15 million account. Sous Chef/Interim Executive Chef 01/2009 to 08/2012 Company Name – City , State Inspected dining and serving area to ensure cleanliness and proper set up. Instructed cooks and other staff in the preparation, cooking, garnishing and presentation of food. Responsible for managing food production for a high volume $3 million account. Responsible for managing employees in the BOH and the FOH daily. Experience managing branded retail locations. Responsible for keeping up with inventory levels & ordering products in compliance. Assisted with training other accounts in the area with the new FMS system. Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction. Effectively managed a kitchen staff for banquets, catered events. Kitchen Supervisor 06/2005 to 06/2009 Company Name – City , State Delivered quality service by providing a warm and welcoming environment. Maintained clean dining room, lobby and service areas at all times. Ensured compliance with relevant regulatory employment rules and standards. Updated daily logs, computer tracking systems and other relevant documentation. Operated all kitchen equipment adeptly. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Kitchen Manager 06/2005 to 08/2008 Company Name – City , State Responsible for the ordering of food and service products. Created and implemented a HACCAP program for food safety. Created and implemented an inventory program to assist restaurant with ordering organization. Managed food production and managed kitchen staff. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Security Police/E4 Senior Airman 05/2000 to 10/2005 Company Name – City , State Commanded operations post, including personnel, weapons and equipment. Coordinated training schedules and filed crucial administrative paperwork. Led military police teams in support of battlefield operations. Certifications ServeSafe Certified Focus on portion and cost control Knowledge of Food Service Management Focused and disciplined Conflict Resolution techniques Knowledge in Premier Ordering Assisted with training & roll out of FMS 4.0 Featured in Entertaining with Sodexo Mediterranean Culinary Creations Kitchen staff training Education Associate of Arts : Culinary Arts 2005 Savannah Technical University - City , State Majored in Culinary Arts Minored in Sanitation Graduated with 3.5 GPA Graduated in Top 10% of Class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine : 2002 United States Air Force - City , State Security Police/Culinary Course work in leadership skills. Emphasis training with Military Police. Skills administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow Additional Information Accomplishments Contest Winner in the 2011 Entertaining Mediterranean with Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First to receive a double gold score on National Food Service Audits for two years straight.

BUSINESS DEVELOPMENT SPECIALIST/AE Professional Summary I am an exceptionally creative and results-driven marketing professional with over 20 years of successful experience covering the entire gamut of the industry. I am extremely adept at all levels of communication; work extremely well independently or as part of a group, while possessing strong supervisory, organizational and staff management skills. I am experienced in all related design, database/analysis and presentation programs and have extremely strong media identification, planning and negotiation skills-with a solid history of success in targeting primary demographics. I possess exemplary project management, budgetary and analytic skills and bring a rare mix of right-brain creativity and left-brain organizational skills to the table, and am currently seeking a challenging position within my field of proven expertise. Extremely adept at multi-tasking-with the ability to effectively juggle multiple projects and deadlines Experience in developing metrics and methodologies to assess campaign effectiveness and ROI statistics Strong media identification, negotiation, planning, campaign creation, production and assessment skills Highly-experienced in all phases of print production, including: design, negotiation, press checks, pre-press and print operations Highly-experienced in all phases of media planning, budgeting, negotiation, trafficking and assessment Highly-experienced in all phases of television and radio campaign production and development Experienced in forging and strengthening high-value business relationships Building and creating cross-functional teams within a supportive environment to maximize efficiencies Development of co-op advertising/marketing initiatives within non-competing industries Experience in preparing and delivering statistical and consumer trend reports to C-level company executives Extensive background art directing photo shoots-both in-studio and on-location Extremely battle-tested in crisis management and creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced in PageMaker, InDesign, QuarkXPress, as well as all other layout/design programs Highly-experienced in Photoshop - as well as most other graphics programs Exemplary staff motivation/development/management skills Experience on both sides of the media negotiation table (client/media) Highly-developed interpersonal and presentation skills / superior writing and editing skills Strong work ethic Skills Work History BUSINESS DEVELOPMENT SPECIALIST/AE 09/2012 to 07/2014 Company Name – City , State Develop new business and manage existing accounts for #1-rated KESQ-TV / kesq.com. Maintain relationships and service new and existing advertisers; continue / increase KESQ spending levels. Sell and execute commercial schedules, in-content sponsorships, internet/mobile digital projects and packages. Compile and present comprehensive and creative sales presentations to ad agency media buyers, corporate marketing directors and business owners after assessing their current marketing initiatives to determine targeted best potential customer/patient/client base and potential return on advertising investment. Act as media specialist for clients. Complete requested reports in an accurate and timely manner. Have thorough understanding of the station's websites, programming and competitive advantages in the market. Represent the station in a professional manner in all matters. Operate independently and as part of multi-station group. Initiated market research studies and analyzed findings. Directed and coordinated marketing activities and policies to promote products and services. Developed and implemented campaigns for email, online advertising, search engines and direct mail. Defined and tracked campaign effectiveness and adjusted strategies accordingly. DIRECTOR OF MARKETING & ADVERTISING 01/2004 to 01/2012 Company Name – City , State Responsible for all aspects of company branding, marketing, promotions and advertising. Research, plan, propose, budget, execute and assess all retail (and B2B) marketing, collateral, and support services for three branded entities within a 12-showroom chain. Negotiate all media contracts, conceptualize and produce all TV and radio commercials. Conceptualize and produce all monthly CRM and direct mail campaigns, including mail list identification and procurement as well as campaign analysis. Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and identify emerging industry trends to Company President. Design all reporting methodologies and metrics to quantify and qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, and present results to company president on a weekly basis. Prepare, allocate and manage multi-million dollar annual budget including development of vendor co-op programs. Conceive, research legal implications and regulations, negotiate and implement promotional contests, raffles, value-added giveaways, etc. Write speeches, press releases news articles, and ad copy. Working with Company President and General Sales Manager select products for ad inclusion and design ads, circulars, POP/POS materials, external and environmental signage/graphics, etc. Train, supervise and manage department staff. MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% and increased vendor co-op payments over 600% in first 18 months. Proposed, researched and supervised development Company's e-commerce website. Developed all PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and to identify emerging industry trends to Company President Re-branded upscale Legacy showroom to more affluent demographic, including revamp of all in-store, TV and print materials. Interviewed and identified new spokesperson-write, direct and edit all TV commercials, with 68% of all customers now reporting TV as primary reason for store visit. Increased Hispanic customer-base from 7% to 19% and Asian customer base from 4% to 12% with targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc. Conceive, write, script video, select and supervise voice over talent, edit, distribute and handle all traffic responsibilities for all of company's radio and TV commercials (on a budget of $3,000 or less for 30-second TV spots). Produce 2-3 TV commercials and 5-7 radio spots per month for over 7 years. Saved company hundreds of thousands of dollars per year by negotiating (and re-negotiating) broadcast and cable TV, radio, newspaper and direct mail contracts. By most accounts, delivering rates in every medium that represent that vendor's lowest rates. Researched, proposed and installed TRAX system to deliver company's first accurate store traffic and closing rates. Designed and deliver weekly reports on closing ratios, cost per lead, etc. Research, propose, write, design, track and maintain all company's CRM initiatives. Conceive, plan, budget, negotiate with associated vendors/insurance companies and design all advertising/marketing campaigns for all company sales events/promotions. Adept at bringing in product vendors co-op dollars to defray part, if not all of the associated costs. Identify and negotiate branding sponsorships with Angels, Lakers, Ducks, etc.-and by negotiating pass-through rights, was able to offset 85% of costs via vendor participation. Company selected as retail furniture industry's "2007 Retailer of the Year" by WHFA in recognition of ".innovative marketing promotions/campaigns.". CREATIVE MARKETING DIRECTOR 01/1998 to 01/2004 Company Name – City , State Provide creative marketing / communications solutions and strategies from concept to final production (through distribution). Including work on: media planning and placement; product and image brand management; franchise campaign development; regional, national and international ad campaign development. Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc. MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department. Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication & environmental) as well as working on corporate communications and studio projects, film promotion, TV syndication campaigns, etc. Proposed and created proactive campaign diffusing community reaction to Sony Pictures Entertainment's building expansion plans. Developed successful franchising campaign for Closets By Design (taken from 3 to 27 locations) Created turnkey ad programs for Closets By Design franchisees Ran day-to-day operations and new client acquisitions for successful ad agency Earl Scheib same-store sales increase of close to 20% with development/release of new creative Placed "retro" Earl Scheib TV spots on Nick at Night at no cost to company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness of Earl Scheib print ad campaigns Synchronized rollout of Earl Scheib national & regional advertising campaigns for all 150 locations. ADVERTISING AND MARKETING DIRECTOR 01/1993 to 01/1998 Company Name – City , State Conceptualized, wrote, designed, and produced advertising and marketing campaigns and materials for the entire company. Coordinated and ran day-to-day marketing advertising operations for all 25 company-owned and all 21 franchise offices, supervised all corporate advertising needs, as well as direct responsibility for individualized ad campaigns for over 1,200 sales agents. Fred Sands ranked as the nation's 7th largest real estate company-and only non-national company to break into top ten-during my tenure. Re-negotiated all L.A. Times contracts - effectively saving company 24% in costs Conceived and created marketing department's employee development program Conceptualized, supervised and marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies and collateral Created new revenue stream for the company by designing new home marketing materials for new home developments. PUBLICATION DESIGNER / EDITOR 01/1988 to 01/1993 Company Name – City , State Responsible for the writing, editing, graphic design and production of university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters as well as computer-generated presentation materials. Created fund-raising campaigns; coordinated special event coverage, photography, and logistics; designed museum and exhibition signage and promotions, etc. Education BA : Journalism / Marketing - State Journalism / Marketing Skills academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing / communications, marketing materials, materials, media planning and placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, s 7, TV, employee development, video, web site, website, websites, articles, annual reports Additional Information / Client reference / General Air Conditioning & Heating / 2 years -Extensive portfolio, commercial reel, salary information, and stellar recommendations available upon request-

FOOD SERVER Professional Summary Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication. Skills Cash handling, Professional and friendly, Careful and active listener, Data Entry. Education and Training May 1982 McEachern HS City , State High School Diploma : Business Business Community Service Volunteer, Girl Scouts 2012-2013 Work Experience August 2013 to May 2015 Company Name City , State Food Server Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed. Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Served over 300 students daily. Load trays with accessories such as eating utensils, napkins, or condiments. Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads Food preparation or serving techniques to ensure that proper procedures are followed. August 2007 to May 2011 Company Name City , State Subsitute Pre K Teacher Order or obtain materials needed for classes. Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. October 1985 to February 1999 Company Name City , State Loan Processor Encode and cancel checks, using bank machines. Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Match statements with batches of canceled checks by account numbers. Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand. Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Certifications Serv Safe Certification

MANAGER/PIZZA CHEF Summary Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.  Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment. Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef  offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience. Experienced and professional with strong leadership and relationship-building skills. Highlights Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City , State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed. Inventoried and restocked items throughout day. Developed and maintained positive working relationships with others to reach business goals. Routinely cleaned work areas, glassware and silverware throughout each shift. Skillfully promoted items on beverage lists and restaurant specials. Developed and maintained positive working relationships with others to reach business goals. Inventoried and restocked items throughout day. Verified cash drawer against the day's receipts. Restocked, refilled condiments, organized pantry area and swept and mopped floors. Assertively upsold beverages, appetizers and desserts. Assisted co-workers whenever possible. Operated all kitchen equipment adeptly. Stocked and maintained cleanliness of stations. Cashier 05/2008 － 02/2013 Company Name City , State Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service. Skillfully promoted items. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Maintained complete knowledge of restaurant menu. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Operated all kitchen equipment adeptly. Routinely removed trash and debris from restaurant. Stocked and maintained cleanliness of stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Mixed and matched paints according to customer specifications. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Bid on projects, prepped the sites and completed the projects in line with customer specifications. Cleaned the exterior of buildings using a motorized power washer. Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Selected the proper amount and type of thinners and accelerant to be used for each specific job. Applied paint with cloth, brush, sponge and fingers to create special effects. Completed tear-down of existing structures and prepared for new construction. Accurately estimated time and materials costs for projects. Requisitioned new supplies and equipment. Cleared drains and downspouts and cleaned gutters. Loaded and unloaded building materials used for construction. Set ladders, scaffolds and hoists in place for taking supplies to roofs. Sprayed walls with waterproof compound. Blended paints and correctly matched colors. Installed waterworks. Education 1986 High School Diploma : South Philadelphia High School City , State Skills Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position   Prefer to work nights and weekends Assumes 100% responsibility for quality of products

INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems.  Experience includes  analytical support to computer surveillance activities in Cyber Security, Intrusion detection analysis and System Administration.  Also knowledgeable in Military Cyber Operations.  Security Clearance Currently hold an active TS/SCI Security Clearance.  Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking,  Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. ​Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols.   Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for  6  employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide computer networks on an unclassified and classified entity (NIPR and SIPR).  Provided immediate analysis and verification of network activity using Automatic Signature Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS). Detected network intrusions and applied appropriate methods of counter activity. Analyzed trends of all network activity. Provided daily activity reports to management and headquarters.     Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques  2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector

AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design   Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written

VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called "IBOR 1.0" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain

CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center

SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Experience Senior Student Finance Specialist January 2010 to Current Company Name － City , State SUMMARY I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Evaluates students' Financial Aid's compliance with schools' regulations and control. Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation. Responsible for performing daily Title IV and Tuition Refund calculations. Maintains the students' general ledger by assuring all the Academic Years are balanced. Main adviser of students' credit balances assisting other teams and departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance. Emphasis on time management to meet month end and quarter end deadlines. Supports interdepartmental teams regarding any issues with out of school students. Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc. Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end. Invoicing Associate January 2008 to January 2010 Company Name － City , State Researched and assigned the correct identifiers for each customers based on their regions. Performed updates and movements of customers based on their regions. Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger). Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead. Retained database by determining customer's legal corporate structures and hierarchies. Created procedures for TCAM usage for new hires and for future references. Adjustments Associate January 2007 to January 2008 Company Name － City , State Investigated and adjusted Item Processing Center's bank teller errors based on their regions. Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items. Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts. Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers. Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks. Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks. January 2003 to January 2007 Company Name － City , State Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits. Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily. Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance. Reviewed teller transactions, corrected the errors, and balanced the accounts in question. Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount. Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks. Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB. Education Bachelor's Degree : Business Administration , December 2006 University of Illinois at Chicago － City , State Business Administration Master's Degree : Business Administration Accounting , April 2012 American Intercontinental University Online － City , State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing

INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.

APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Skills Excellent planner and coordinator Microsoft Excel certified Works well under pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 & 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 to 12/2017 Apparel Sales Associate/Cashier Company Name － City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Contacted other store locations to determine merchandise availability. Prioritized helping customers over completing other routine tasks in the store. Contributed to team success by exceeding team sales goals by 30%. Completed all cleaning, stocking and organizing tasks in assigned sales area. 08/2017 to Current Administrative Specialist I Company Name － City , State Close providers complaints Re-export Claims Check eligibility for Medicaid for participants Claim adjustments Processing contracts for new In-home care providers Provider Compliance Submitting new waivers for In-Home care providers. Recoupments for Providers 08/2011 to 06/2012 Custodian Company Name － City , State Maintaining housekeeping at V.C Summers Units 2&3 site. 06/2011 to 07/2017 Field/ Administrative Assistant Company Name － City , State Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Ordered and distributed office supplies while adhering to a fixed office budget. Opened and properly distributed incoming mail. Maintaining materials while imported and exported. Placing material off hold while communicating with QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material out of the warehouse. Creating paperwork for production in the field. Creating tags for material. Obtain supervisory approval of time card discrepancies. Building spreadsheets for production. Maintaining craftsmen training records. Registering craftsmen for hands-on tests. Assisting (Human Resource Department) with craftsmen confidential paperwork. Maintaining electronic and hard copy filing system. Maintain office supplies Prepare and modify documents including correspondence, reports, drafts, memos and emails. Manage Calendar for Managing Director. Perform Data Entry and scan documents. Process and issue annual W-2 forms to employees. Print and distribute time sheets to craftsmen. Collect and summarize timekeeping information. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Maintaining housekeeping at the V.C Summers Units 2 & 3 site. 01/2010 to 08/2011 Warehouse Associate Company Name － City , State Assisted machine operators with finished pieces. Collated components for assembly. Responsible for achieving production requirements. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Achieved a 50% on-time shipment rate. Redirected shipments en route in response to customer requests. Loaded products weighing up to 25 pounds onto trailers for delivery. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Swept floors and stored equipment at the end of each shift. Loaded and unloaded ship cargo. Used item Numbers to properly stock warehouse. Recorded Numbers of units handled and moved using daily production sheets and work tickets. Attached identifying tags to containers. 04/2018 Inventory Specialist Company Name － City , State Organized and coded all documents related to due diligence for acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. ​ ​ Education and Training 2009 High School Diploma Fairfield Central High School － City , State BA : Applied Behavioral Science Sociology Ashford University Clinton Campus － City , State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing and SAP Production System. Activities and Honors Member of: The Instructural Design at Ashford University and The Psychology club. ​ ​

ENGINEERING TECHNICIAN II Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project and Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative to work independently  Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient and diligent MS Office proficiency Google Documents 5S expert Safety member  Validation process specialist Accomplishments 2006 - Global Engineering nominee for Back Side Transfer/Lamination Technology. 2013 - Nominations, Global Engineering, Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs. 2015  -  Global Engineering winner for PC Nidek Tinting lenses to Support Sun Business. 2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines. Experience Engineering Technician II 02/2012 to Current Company Name City , State Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs. Spearheaded documentation of classified reports. Managed numerous projects simultaneously that helped the company make good sales for the certain products. Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects. Supervision of the photo chromic production. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for photo chromic lenses production . Developed and organized records and maintenance reports for increased efficiency. Applied engineering principles to develop and operate Hard Coating and data processing systems. Executed root cause analysis to improve yield and reliability.     Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs. Maintained safety by verifying compliance and assuring proper Global Engineering testing. Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes. Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment. Organizing pilots line activities and setting them up. Training personnel as required. Documenting and reporting on pilot line activities. HMC HC Laboratory Assistant III 02/2005 to 02/2009 Company Name City , State Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines. Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals. Setting up lamination (Back Side Transfer) machines thru the Rx labs. Training the laboratory staff on the same, and giving technical support to the labs. Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses. Establishing and maintaining lens hard coating processes. Documenting and reporting on project progress. Analyzing the chemical properties of hard coatings. Working Independently. Hard Coating Technician 10/2003 to 02/2005 Company Name City , State Working with the Supervisor, planing  and scheduling the daily operations of the Dip/Dip process. Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions. Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical). Planing and scheduling the daily operation of the Dip/Dip process, spin processes. Communicating with incoming/outgoing tech for any specific problems or upcoming changes. Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run. Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log. Surfacing lab technician 01/2003 to 02/2003 Company Name City , State Handling all types of  lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting. Blocking of lenses for processing. Final Inspection overall cosmetic appearance of Rx eye-wear. Ensuring complete accuracy of specific Rx requirements. Monogram Operator 06/1999 to 01/2003 Company Name City , State Setup, operate and maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City , State , USA 2009-2010 ESOL Program 4.00 GPA Bachelor of Science : Engineering Managment 2020 Arizona State University City , State , USA BSE Engineering Management Working towards my Bachelors degree with the major GPA as 3.45 Expected to graduate spring of 2020. Associate of Science : Chemical Technician 1993 1989-1993 Chemical and Textile School Sanski Most,YU City , State , Yugoslavia Technician for the Production of Nonmetal and Construction Materials,    IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate of competition, Resource Conservation and Recovery Act (RCRA) Internal Auditor for engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training  Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection,  Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, and spending time with my children.

FINANCE ASSISTANT Summary Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent and Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability and Leadership Accomplishments Awards :Most Improved Employee for the Year Year :2008 Company: MBS Accounting Services cc Awards :Emerald Award for hard work and Dedication to my work Year :2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards :Amber Award for hard work and Dedication to my work Year :2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths & Profile Professional Experience Finance Assistant January 2015 to December 2015 Company Name － City , State Receive purchase request forms, Processing & Issuing of purchase orders to suppliers, Send through the Purchase orders to Suppliers, Submit Supplier Invoices for payment, Follow up on delivery (goods received vouchers - GRV's), Corresponding with suppliers to get Tax Invoices for payment, Processing quotations & invoices on system, Submit all transactions & documents to line manager for approval Daily follow up on outstanding Invoices, Submitting supplier forms to line manager Maintaining Asset Register, Reconciliations per creditor Ensure that we receive Statements from Suppliers, Print proof of payments Send Proof of payments to Suppliers, To ensure there is enough funds available for the invoices that has to be paid. Monitoring the Funds Available, Assisting with the Audit information Monthly processing/capturing of payroll Debtors: Receipt of invoice request forms, Request line manager to create customers on system Ensuring allocations are correct, Processing sales order on system Forward original invoice to the requestor, Corresponding with Commercial Venture staff regarding payments Outstanding debtor follow up - weekly, Handover of outstanding debt Liaising with Attorneys, Monthly debtor reconciliations Cash Management: Capture payments on FNB Business banking (Daily), Capture payments on Nedbank Business banking (Daily) Ensure that there are two signatories to approve payments, Weekly bank reconciliations. Nedbank Procurement & Credit Cards: Ensure reminder of slips are send out on a weekly basis, Nedbank bank statements distributed to collect all slips Allocate slips to the correct account, Receive slips for all procurement & credit cards Compile all slips on statements, Process on Pastel Cashbook Processing Journals, Ensure Recon for Statements is signed off by the 15th of each month. Ad hoc Tasks: Answer the Telephones/Take messages, Creating New Files when needed Filling, Assisting other Staff with Office Administration, Monthly reconciliations of all sub-systems Financial Statements: Prepare financial statements of all University of Johannesburg companies on CaseWare. 35 companies). Fixed Asset Management Reason for looking: This is a temporary contract for 6 months Management Accountant August 2013 to January 2015 Company Name － City , State General Ledger System Management, Perform Month-end Procedures to finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations for all Balance Sheet Accounts, Prepare Monthly Management Reports and Distribute to Management, Participate in Budgeting and Forecasting processes, Participate in 3 Year Plan Process, Assist in the preparation and running of the Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared to the budget, Calculate monthly incentives for store staff, Allocate expense lines to all stores, Liaise with store managers in case of over spending, Managing rental expenses, making sure that all landlords are paid each month, Invoicing to MTN, Cell C, Vodacom and other cellular providers for monthly cellular income, Following up on all unpaid invoices, Management of all credit cards and petrol cards, Calculating of margin and making sure it agrees to merchandise and cellular department KPIs. Reason for leaving : Had to raise my son until he is at least 1 year. Senior Accounts Assistant September 2009 to August 2013 Company Name － City , State Transitioning Fixed Assets duties of all business units within the Anglo American Group into a Global Shared Service environment, Managing the Fixed Asset Registers of the Anglo American group, from calculating Depreciation, posting and reconciling it. Disposing of Assets and all other transactions that involve fixed assets. Analysing depreciation. I also help with project management at Anglo Coal. Reason for leaving : Looking for exposure in other Accounting fields and growth in my career. Trainee Accountant - SAICA Trainee September 2007 to September 2009 Company Name － City , State Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s and IT14's, EMP501's, Bank Reconciliation,. Finalizing VAT, Advising Clients, Preparing the Financial statements,. Debtors Reconciliation, Creditors Recon, Fixed Asset Register. Reason for leaving : Looking for better opportunities and growth. Education and Professional Training National Diploma : Internal Auditing , 2005 Walter Sisulu University of Technology － City , State , South Africa Internal Auditing Matric : Standard 10 , 2000 Thubalethu Senior Secondary School － City , State , South Africa B com : Internal Auditing University of South Africa － City , State , South Africa Not complete, 8 modules in 3rd year are still outstanding. Languages English IsiXhosa IsiZulu SeSotho Personal Information ID Details: 8209030804081 Family and marital status: Married Nationality: South African Date of Birth - 1982-09-03 Skills Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns

CONSULTANT Profile Around 5 years of experience in Gathering Requirements, design, development, testing and implementing solutions in SAP and mobile. Worked as business analyst in telecom, Utility Industry. Good knowledge of Operations & Maintenance business process. Experienced in SAP EAM using Compatible units, Design and integration of Design with Work orders. Experience in end-to-end process using computable units for GAS and Electric line of business. Experienced in planning and executing scenarios for End-to-End Testing, Documentation and End User Training Performed Configuration for Plant Maintenance module for End to End process in integration with Material Management Module Knowledgeable in Sales and Distribution module. Extensive experience in documenting reporting requirements to development of the same in SAP ECC and BW. Possess the ability to grasp quickly new concepts and apply the same, the skill, which are typical requirements for working in large SAP R/3 implementations. An excellent team player with a deep sense of commitment and strong desire to learn and grow. Strengths include Intellectual Ability, Ability to work under pressure. Excellent Communication, interpersonal, and presentation skills. Good understanding of Software Development Life Cycles and its different phases. Deans Excellence Scholarship and Distinguish Scholar Award at UT Dallas. EXPERTISE 5 years of experience in Information Technology with specialization in Gathering Business Requirements and Quality Assurance and Testing. Configuration for Organizational Units and Master Data in Plant Maintenance. It includes Plants, Work Centers, Functional Locations, Equipment, Installation/Dismantling at Functional Locations, Equipment Hierarchy, Material, Serial Numbers and Serial Number Profile, Maintenance Plans, Measuring Points and Counters, Document Link, Maintenance Processing, Corrective and Preventive Maintenance Notification Types, Objects and Object Information, Catalogs and Catalog Profiles, Integration of Notification to Order, Order Types, Operation List and Activity Types, BOM's, Costing Sheets. Proficient in Testing and Change Management tools like HPQC, QTP, SMC. Planning and Development of Test cases, Test plans, Test scenarios to meet the products business requirements. Experience in ERP applications. Excellent Communication and Documentation skills and End User Training Testing including GUI Testing, Functional Testing, Performance Testing, Positive and Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, Interface Testing and Regression Testing. Design documents, As-Is & To-Be process and Function Specifications Skills Requirements Gathering Data Analysis Business Analysis Testing Documentation Configuration Design Functional specification Accomplishments Requirements Gatherire : rements and propose solution which align with cureness Te.sting, Evaluation and Analysis:   Mastered engineering scureare ess.equirements and propose solution which align with the businessprograms, including [Program Name] and [Program Name].sted equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Received the "Deans Excellence Scholarship "“and "Distinguish Scholar Award” at UT Dallas.   Professional Experience Consultant 07/2014 to 06/2015 Company Name City , State Projects: ETGIS, Leak Repair, Cathodic Protection. Requirements gathering and Data analysis. Perform Mapping of GIS to SAP. Working with Developers on creating Dashboard for Reporting and Asset Management Perform Interface Testing using SOAPGUI, Functional Testing and UAT. Data cleansing involving creating, dismantling and reconfiguring Equipment, Function Locations, Maintenance items in critical environment. Identifying data discrepancies comparing GIS and SAP Data by working with SME's Acting as a single point of contact between business users and testers. Identified and automated different processes to significantly bring down the time and resources. Providing technical and functional support in migration of GIS data to SAP. Working on Conversion requirements specifications and definition of data elements including clarification of the meaning and purpose of SAP fields. Working closely with Asset Strategists, Mappers, and GIS Engineers to identify the issues and resolving them. Using LSMW,IBIP to create and update the Equipment's, and Functional Locations. Responsible for preparing training manuals for End Users. Using the PAR (Problem Action Resolution), Quality Center tool for defect tracking. Responsible for preparing Requirements Document and Testing for Enhancements for GAS and Compliance Team. Configuration for Capacity Planning and Work clearance Management. Business Analyst 05/2012 to 06/2014 Company Name City , State Southern California Gas Involved in the requirement gathering and designed specifications for business process and Interacted with business users to model the requirements for Reporting Participated in JAD, Gap Analysis session. Configuring Asset Life Cycle Management (CP10, Gas Storage and Riser Inspection )end to end process using SAP PM module in integration with MM module Generated Maintenance Plans by Region for Preventive Maintenance. Design Bundling Program for generation of orders by Region, District, Street, Section, Segment and House no. Design Exception Report to capture certain conditions which requires different process. Integration of GIS with SAP for design to be sent to SAP. Good Understanding of Corrective and Preventive Maintenance. Creation of Data using QTP for training in different environments. Scheduling through Click schedule and Click Mobile Preparing Functional Specification Involved in planning and preparing Test Plan, Test Cases and Test Scripts based on business requirements in the areas like Notifications, Designs, Work Orders, Equipment's, Functional Locations, Material Reservation, Material Master, Customer Master, Purchase requisition and other financial transactions. Created test scripts for front end testing using (GUI and Functionality) QTP. Maintain Requirements matrix in HPQC Managed HP Quality Center for creating, linking and tracking Defects. Writing and running test scripts in HPQC for different scenarios. Providing Support after go-live including training users. Preparing Job Aids for End User Training. Involved in User Acceptance Testing of Reports and Debugging. Design and test reports using BEx Analyzer Define the reports for Compliance with Compliance group, Key Performance Indicator, develop data model and worked closely with development team Worked in translating business processes into technical design documents for M&I process. San Diego Gas Electric Projects: Construction , Planning and Design Facilitated JAD sessions for Electric Field Memo and Riser Inspection (DIMP) Process in SAP Plant Maintenance Module. Designed and implemented Electric Field Memo to improve Electric Gas and Transmission Field and Office Operations by automating the End to End process. Designed complex Compatibility Search for Electric field Memo Data Extraction from Legacy system to SAP for Riser Inspection Designed Process Flow and prepared FunctionalSpec Co-ordinated with Developers with Business requirements Define test scenarios for Mobile Application for Riser Inspection Performed End to End Testing of SAP to Mobile Application Provided training to end users Design process for PMLite and mapped custom table with Costing Sheet for Costing to generate letters in form of pdf to be sent to customers. Testing Adobe Forms for PMLite. Business Analyst 01/2014 to 06/2014 Company Name City , State Gathered requirements for implementing SAP Financial Supply Change Management process. Participated in Brain Storming sessions for Collections Management Business process. Defined Test Scenarios and documented Test scripts for End to End Testing Configure Company Segments, Company codes, Collection Groups, Collection Strategies Data Creation for Testing Preparing Job Aids for End User Training. Business Analyst 09/2010 to 02/2012 Company Name City , State Asset Management Life Cycle Responsible for gathering requirements, documentation and testing Worked in translating business processes into technical design documents Worked in creating query transforms of the ETL process Design and validated reports Co-ordinated with developer for the requirements. Managed the Change Management Process. Uploaded scripts into HP Quality Center from Excel Tested Enhancements, Reports, Functionality and Conversions Performed the Shakedown and Ad-hoc testing before UAT Performed the Smoke, White box, Black box testing before actual execution of test cases. Reported the bugs and communicated with the developers for tracking the defects. Tracked, reviewed, analyzed bugs using Quality Center. Consultant 01/2010 to 05/2010 Company Name City , State Conducted market research and prepared business plan for exploring new market opportunities. Involved in requirements gathering, current market trend evaluation, financial evaluation and comparative study. Education and Training Master of Science : Information Technology Management 2011 University of Texas City , State , United States GPA: GPA: 3.78/4.0 GPA: 3.78/4.0 Skills Asset Management, business plan, Business process, Capacity Planning, Change Management, Conversion, Costing, Data analysis, Debugging, documentation, ETL, Forms, Functional, GIS, GUI, HP, Excel, Office, migration, developer, pdf, Design process, processes, QTP, Quality, Reporting, requirement, Requirements gathering, SAP, Scheduling, Scripts, Specification, User Training, training manuals

GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 to Current Company Name City , State Ongoing Researches -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant. Assistant Lecturer 08/2010 to 06/2013 Company Name City , State -Instructed a class of 156 students in animal feed and feeding course -Lectured and communicated effectively with students from diverse backgroups -Inspired students to translate their academic interests into the real world by taking positive actions Education Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA Awards -Grinter Fellowship for outstanding new PhD students -Certificate of outstanding academic achievement, University of Florida International Center Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria Awards -University of Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship for First Class Students in the University -Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria Award Academic achievement award for graduating with a First class...4.59 out of 5.00. Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical and analytical skills

FIELD SUPPORT SPECILIST Summary Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.  Highlights Network traces Technical standards and deliverables Critical thinker Technical standards and deliverables Telecommunications field service Network security Network protocols Proficient in Internet Technologies Proficient in Windows MS Office proficiency Efficient data management Excellent communicator Cisco routers and switches Supporting IP Telephony Visio Analysis and problem solving Education Master of Science : Network Communications Management 2016 Keller Graduate School of Management , City , State , United States of America 3.15 GPA Master's Degree of Network Communications Management Concentration in Technology Apps 3.35 GPA  Completed data model normalization Process modeling Object oriented analysis Created Entity Relationship Diagrams in MS Visio Knowledge of user interface design Bachelor of Science : Interdisciplinary Studies with a concentration in Mathematics 2003 Texas Southern University , City , State , United States of America 3.1 GPA Coursework in Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education Experience Company Name City , State Field Support Specilist 06/2017 to Current Download radio and alarm panel programming information into new/existing accounts in response to telephone requests. Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind. Supports reps with CPQ and Matrix Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades Verifies customer contract/billing accuracy Captures, maintains and verifies customer information with painstaking attention to detail Utilizes contingency plans during system outages to continue to support our internal customers Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups Company Name City , State Technical Support Representative 01/2017 to 01/2017 Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products. Resolved customer complaints and concerns with strong verbal and negotiation skills. Provided thorough support and problem resolution for customers. Managed IT setup and service requests for Intuit and Turbo Tax . Company Name City , State 8th Grade Reading/ Language Arts Teacher 01/2005 to Current Prepares lessons  reflecting  accommodations for differences in student learning styles Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students. Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area Maintain a classroom environment that promote safe, effective learning Continuously engage with students, parents, and community members to advance student outcomes Establish and implement effective classroom management procedures Create systems to monitor and assess student learning Collaborate with professional staff to identify and address student needs regarding health and learning styles  Be available for counseling with students and parents before and after school Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations Company Name City , State Customer Service 06/2000 to 08/2003 Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Skills Knowledge of Telecom industry Experience in 2-way radio systems, satellite systems and FCC/FAA Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS Windows 7, Windows 10- Active Directory- TCP/IP networking- Tablet Technologies- Smartphone technologies- Microsoft Office proficiency- Messaging technologies including but not limited to Exchange and SMTP- Wireless technologies- VPN technologies- PC Security- Telecommunications- Web Technologies- Video Conferencing

AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives using the Agile methodology and Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams. Expertise in gathering and translating requirements, leading scrum teams, and release management, including owning the release management lifecycle for multiple applications across different environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple projects, identify interdivisional dependencies, encourage real-time team collaboration, and develop streamlined workflows to expedite project submittal reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year acquisition and procurement needs based on project criticality and available internal resources. Developed annual planning process to support capital improvement planning activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in collaboration with project team and subcontractors for each contract period of performance. Tracked project level-of-effort and budget expenditures to enable the team to deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from project inception to completion. Tracked resource availability and allocate staff according to client priorities for the project goals and timeline. Managed communication of project status, including risks, within the project team and external to the project team. Gathered and communicated performance metrics and develop performance reports. Identified and managed project risks, defined opportunities for improvement, and worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events to develop realistic work plans and release timelines for client-prioritized workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with the project team. Served as the primary point of contact with IT partners in deployment planning activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning with the project team. Captured and translated requirements to the development team via Jira, Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish

BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 to Current Company Name Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally. Branch Manager Trainee 08/2004 to 06/2005 Company Name City , State Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products. Senior Project Manager 06/2002 to Current Company Name City , State URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation. Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project. Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting. Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity. Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors. Education B.A : Business Administration December 2003 University of Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters

SALES Career Focus Professional, yet laid back top notch sales person and manager offering a 29 year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Summary of Skills Excellent people skills Corporate buyer background for major automotive Established track record of exceptional sales results group Recipient of numerous sales awards Staff training and development Effective Retail Sales Manager Establishing goals and setting priorities Decisive leader Consistent work history Powerful negotiator Customer service experience Compelling leadership skills Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker Accomplishments Multiple sales person of month awards Multiple Sales person of year awards Employee of Month Awards Was member of Peninsula Sales and Marketing Was President of Senior Sales Executives Earned membership in Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring. Professional Experience Sales May 2011 to Sep 2013 Company Name － City , State Top of sales board consistently Monitored multiple databases to keep track of all company inventory. Transported clients to other company locations to view and select right vehicle for them Increased sales monthly by implementing strategies to develop and expand existing customer base. Maintained high aftermarket and finance percentages through keeping clients informed and recommending products prior to turn over Assisted sales managers with walk around and product presentation training Assisted sales Managers with vehicle appraisals Helped other sales people learn relationship building and closing skills Chrysler SRT VIPER Certified Participated in company sponsored civic activities: Wounded Warriors" Crossing of America.org" US Navy Chiefs "Selectee" Program Multiple school and community sport programs Maintained company vehicle Locked door at night when necessary (trusted to open and lock store. Corporate Buyer/ Wholesale Manager Mar 2004 to May 2011 Company Name － City , State Assigned multiple franchise locations as Wholesale Manager Attended weekly Corporate meetings to discuss store level issues, track store eligibility for purchases, and plan of attack for the week ( Travel needed if any etc..) Followed up with in store meetings with GM'S and Used Car managers to discuss recommended purchases and corporate recommendations Participated in weekly conference calls with Regional GM's, GM's, and Sales managers for updates and training Recommended merchandising and marketing strategies Purchased multiple types of used vehicles for assigned stores Appraised vehicles over the phone as described by sales manager Followed up with physical inspection of all trades for accuracy Controlled wholesale accounts for each assigned store location Trained new and used car managers appraisal techniques Tracked all company locations inventory using multiple databases Followed market trends , market share, and days supply through company databases and various other tracking systems Controlled overage inventory by assessing value and arranging inner company transfers or packaging to an outside source Facilitated inner company transfers store to store for inventory control Established relationships with local wholesalers and other franchise dealers to purchase and dispose of vehicles Traveled weekly to Auto Auctions nationwide to purchase and sell inventory Purchased vehicles online through " Smart Auction" and numerous other websites Followed up with Post Sale inspections on all purchases to insure service cost kept at a minimum Arranged transportation and tracked all vehicles transported to and from auctions Turned in weekly purchase updates to Regional GM's Arranged all travel personally Prepared and turned in monthly expense reports Maintained company vehicle. Sales person/ Sales Manager Sep 1989 to Mar 2004 Company Name － City , State Senior sales executive Wholesale Buyer Tracked client's through personal and company databases Set personal Milestones and Goals and accomplished them Achieved high sales percentage with consultative, value-focused customer service approach. Handled Fleet bids for Municipalities, Counties and State. Quoted prices, credit terms and other bid specifications. Acquired out of stock vehicles by using dealer exchange techniques Negotiated prices, terms of sales and service agreements. Prepared , Mailed correspondence, and followed up with clients Executed outbound calls to existing customer base resulting in referrals and increased sales Assisted management with Walk-around and product presentations for training purposes Valeted clients vehicles for service Maintained company vehicle Promoted to Used Car Manager: Hired, trained and maintained sales people Set departmental projections Prepared advertising for local and military newspapers Monitored multiple databases to keep track of all company inventory. Turned wholesale losses into wholesale profits Increased used car sales by planning and executing training Appraised incoming trade ins Work sales desk with sales people and new car department manager Stocked in all incoming used vehicles, to include pulling "carfax" or "autocheck" reports Processed all inventory through service and detail departments Established relationships with local wholesalers and other Franchise dealers to purchase stock units and dispose of unwanted inventory Attended Auto Auctions to purchase inventory and dispose of unwanted units Switched to Backed by Dealer Principle as independent wholesaler Helped dealer dispose of and track overage units Bought and sold units for Company through wholesale and Auction sources Bought and sold units to numerous other franchise and independent dealers. Education High School Diploma Wingo High Shool － City , State , USA Certifications Dale Carnegie (Public speaking and relationship building) Grant Cardone (Sales and Objections) Ford Motor Company product and sales training (previously certified) Chrysler Corporation product and sales training (previously certified) Invited by previous employer to be one of 500 dealers nationwide to receive " SRT Viper " training certified (Completed certification) Skills advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites

SENIOR ACCOUNTANT Professional Summary Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Strong communication skills ERP (Enterprise Resource Planning) software Certified Public Accountant (CPA) QuickBooks expert Superior attention to detail Account reconciliation specialist MS Office Suite Budget analysis Self-motivated professional Advanced bookkeeping skills SAP expertise MS Office Suite Work History Senior Accountant 06/2011 to Current Company Name – City , State Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account. Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity. Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses. Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete. Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed. Preparation of audited financial statements for Broward County Library, including footnote preparation. Review and reconcile NSU Museum of Arts monthly financial statement for senior management review. Record, verify, and reconcile, weekly deposits for a parking garage revenue account. Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement). Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals. Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes. Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry. Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries. Respond to management inquiries and assist on special projects or other administrative tasks. Created periodic reports comparing budgeted costs to actual costs. Staff Accountant 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 01/2005 to 07/2012 Company Name – City , State Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods. Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close. Coordinated the bank statement review and reconciliation for multiple bank accounts. Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization. Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans. Managed fixed asset additions, deletions, transfers, and modifications. Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data. Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review. Education Master of Accounting & Financial Management : 2012 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.91 GPA: 3.91 Master of Business Administration : 1 2011 - Bachelor of Science : Technical Management Accounting 1 2010 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting DeVry University - City , State GPA: GPA: 3.79 GPA: 3.79 Skills Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end

BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales. Highlights Skilled in MS Office AS400 Excel, Quickens and Cubs-Picklan Fluent in Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.Managed a portfolio of [Number] accounts totaling $[Amount] in sales.Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Business Development Marketing Representative January 2000 to Current Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Incoming and out calls to Dealers and Consumers Maintain a healthy and reputable relationship with Dealers and Management. Negotiated favorable contract structures, fees and criteria exceptions. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management. Review credit bureau and applications on consumers for decision making on approvals and declines for program guidelines and criteria. Train Dealers on our criteria and program guidelines for approval accuracy when submitting applications.Developed solid estate and tax code knowledge base through continued research and training to assist Dealers in maintaining a favorable look to book ratio on submitted deals. Problem solving on dealer packages submitted for funding In house support for assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc ) generating business. Communicate with customers and/or opposing counsels regarding status of account Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys. Junior Accounting Clerk / Case Analyst / Skip Tracer January 1991 to January 2000 Company Name － City , State Collected data to prepare and draft settlement packages for clients.Drafted various court documents, invoices and enclosures at attorneys' request, reconciling over 1,300 payments, 2,000 invoices daily. Managed communication with courts regarding status of petitions and granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Trained new employees on office equipment and job duties. Organized legal memoranda and client correspondence.Processed summons, subpoenas, appeals and motions. Loan Processor January 1989 to December 1990 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Effectively managed more than [number] client relationships.Provided expert financial advice on mortgage and both educational and personal loans.Performed daily maintenance of the loan applicant database. Education Accounting Business Certificate : Accounting , 1995 Cypress Community College － City , State , US Coursework in Accounting, Finance and Business Administration Certificate : Management , 1111 XXXX Seminar － City , State , US Completed Mortgage Underwriter training Legal Marketing and Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management and training.

IT CONSULTANT Career Overview Director of Information Technology More than two decades of sound IT leadership in areas including IT strategy and security; systems analysis, architecting, installation, integration and streamlining; software development and management; network design, administration and management; technical support and help desk management and telecommunications management. Proven business leadership skills in strategic planning, consulting, change management, policy development, team leadership and motivation, training and development, project management, process improvement and procedure development. Operationally astute with demonstrated abilities in new business development, needs assessments, proposal development, presentations, contract negotiations, post-sales support and client relationship management. Financially savvy with superior skills in budget planning and forecasting, business forecasting, financial reporting and traditional accounting functions including A/R, A/P, General Ledger and Payroll Management. Recent recipient of B.S. in Information Technology with a Concentration in Cyber Security Technology and completed case studies in Current Homeland Security Issues, Perimeter Defense Techniques, Systems Analysis and Development, System Modeling Theory and Project Management. Qualifications Workforce Planning & Scheduling Contractor Management Team Leadership & Motivation Training & Development Business Partnering Consulting Vendor Partnering & Management Budgeting Payroll Management Business Startup & Growth Technology Implementations & Upgrades Network Architect & Administration Network Security Website Creation & Management Router & Firewall Configuration & Optimization Custom Database design Custom Front-End Systems design Development Environment Software: C, Microsoft Visual Basic, Visual Studio Enterprise Resource Planning (ERP) Software: Oracle E-Business Suite, Microsoft Dynamics GP, Sage Pro, MAS90 Object or Component Oriented Development Software: Borland Paradox, C++; Practical extraction and reporting language:  Perl, Python, PHPWeb Platform Development Software: Hypertext markup language HTML, JavaScript, CSS Work Experience IT Consultant 01/2013 to Current Company Name Provide IT consulting and support to clients including Intuit, Washington Home Mortgage, The Library of Virginia and NeighborWorks America Washington Home Mortgage: Recommend efficient use of resources. Support planning for Office 365 migration; facilitate Cisco UCS reinstall and conversion from T-1 to Verizon Digital Voice. Library of Virginia: Reviewed domain server installations and processes to improve performance. Documented systems. Installed and configured Citrix Provisioning Services. Configured and integrated Infoblox DNS appliances. Setup Hyper-V server for image maintenance. NeighborWorks America: Created network documentation. Identified areas of inefficiency in help desk processes. Firewall changes ­ access and NAT rules and firmware upgrades. DC infrastructure (backbone, UCS/ blade servers, storage, switches, routers, vCenter, VOIP, etc.) optimization and maintenance. Active Directory maintenance (domain controllers, multiple forests) ­ including resolving issues with replication of DNS and AD info; troubleshooting domain controller issues, DNS management, CISCO ­ ASA, UCS, VOIP phone system / Unified Communications, Data Domain, EMC storage. Analyzed Cloud services, submitted recommendations for improvement, and identified areas of inefficiency. Created VMWare Server images and adjusted for performance and stability. Technical Director/Consultant 01/2010 to 01/2013 Company Name A firm providing comprehensive technology consulting, IT support and computer networking solutions. Served as a technical and professional expert across teams, clients, and the information technology spectrum. Led or served in engagements involving management of VMware ESXi; provision of cloud service support; server and workstation installation and maintenance, SAN installation and maintenance; switch, router, firewall and VoIP support; Windows server installation and upgrades; TCP/IP network design and installation and network security provisioning and management. Led or participated in System Projects that included: System PCI Compliance check and configuration. Exchange 2000-2010 upgrades and new installations. Campus wireless network design and installation. Cisco VoIP systems design and implementation. Server installation and consolidation using VMware ESXi and Hyper-V servers. Windows Terminal Server 2008 and Wyse terminal installations. Director of Managed Services / IT Manager / Professional Services Engineer 01/1993 to 01/2010 A firm providing comprehensive technology consulting, IT support and computer networking solutions. Founded and grew the organization from a startup to a respected local consultancy. Drove all new business development while running all daily back office support functions including finance, accounting, human resource management, and staffing and workforce management. Took the lead in delivering IT consulting and professional services to Associations, Non-profits, and SMEs across the DC/Metro Area. Served in roles beyond project manager that included lead programmer and lead developer. Utilized technologies that included DirectX C++ simulator; MS-SQL 200-2012, MySQL and PHP on Linux and Windows 2003-2012 server platforms, C programs, VB scripts, PowerShell and batch scripting. Functioned as Chief Architect providing onsite and remote network administration, at a peak of 300+ network nodes among 30 different businesses. Grew a home business with a handful of clients into a profitable $25,000/ month operation by effectively developing and managing all business development, client engagements and supporting operations. Established partnerships with major vendors, including HP, Dell, Microsoft (Solution Provider) and Novell (Gold Partner). Directly managed projects or engagements that included: eCommerce websites creation and installation. Hyper-V and ESX installations for Windows 2003 and 2008 servers Active Directory, LDAP and email installations across wide area networks. NetWare networks; integration and NDS conversions to Active Directory networks. Firewall installations and upgrades. Cisco routers and switches; VPN networks optimization including site-to-site and client/server. Voice over IP and PBX installations. Custom database and web-based front-end systems development for contact management, association membership, statistical analysis, and business management tools. Communications Specialist Company Name Specialist with Law Firm Gibson, Dunn & Crutcher and as IT Manager with CPA Firm Crutchley, Marginot and Tosi. Provided WAN, LAN and Server Management as well as OS and network installs, upgrades and migrations and systems. implementations. Education and Training Master of Science : Computer Science 2016 Georgia Institute of Technology City , State , USA Bachelor of Science : Information Technology 2014 Strayer University City , State GPA: Summa cum Laude Concentration in Security Graduated Summa Cum Laude ITIL v3 Foundation · Security+ · Microsoft Certified Professional (MCP) · Master Certified Novell Engineer-Security Cisco Certified Network Associate · Cisco Certified Design Associate Member : Information Technology Project Management Institute Information Technology Skills accounting, Active Directory, AD, Architect, Borland, Budgeting, business development, business management, Business Startup, C, C++, Cisco Certified Network Associate, Certified Novell Engineer, CISCO, Cisco Certified, Cisco routers, Citrix, client/server, computer networking, Consulting, contact management, controller, conversion, CPA, CSS, client, clients, database, Database Design, DC, Dell, documentation, DNS, eCommerce, E-Business, email, ERP, Enterprise Resource Planning, finance, Firewall, help desk, HP, HTML, human resource management, Hypertext markup language, PHP, image, information technology, IT support, ITIL v, JavaScript, LAN, LDAP, Team Leadership, Law, Linux, managing, MAS90, access, Microsoft Certified Professional, MCP, Microsoft Dynamics, Exchange, Office, Windows, 2000, migration, MySQL, NDS, network administration, network design and installation, Network Security, Network, networks, new business development, Novell, NetWare, OS, Optimization, Oracle, developer, Paradox, Payroll, PBX, PCI, peak, Perl, phone system, processes, programmer, Python, reporting, Router, routers, Sage, SAN, Scheduling, servers, scripting, scripts, MS-SQL, staffing, statistical analysis, switches, switch, Systems Design, systems development, T-1, TCP/IP, Terminal Server, troubleshooting, Upgrades, VPN, Microsoft Visual Basic, VB, Visual Studio, Voice over IP, VOIP, Website, websites, WAN, Windows server

CONSTRUCTION WORK Career Overview Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership   Served as leader and instructor of new sub-contractors. Project Management   Managed complex projects, facilitating acquisition of business requirements. Prepared specifications, developed reporting and analytics Website Design Website Design   Created accent graphics, banner ads, icons, animations and logos using WordPress. Client Interface   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery. Team Collaboration   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds. Defined project skill sets in line with methodology and drove training. Work Experience Company Name May 2014 to Current Construction Work City , State Prepared and presented technical proposals for clients. Meeting with the engineers and inspectors for all of the work they needed was also a part of my job. Accomplishments I have learned how the process of building a building works. How to interact with all of the workers and engineers and inspectors. The process of scheduling who to come during what time was also clearly visible for me. I have learned how to set up a frame. How to read blueprints. I have perfected my skills of interacting with different people on a very professional level. Working with heavy machinery was also infused with my work. Time planning also taught me a great amount of skills. Company Name March 2012 to Current Owner City , State Each day I come to my office and get the work orders that I can complete that day. I plan each day accordingly so that I am efficient as possible. I drive to job sites and do very professional type of work. Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information. Doing work with buildings plays a major role because I have to winterize the houses. Finding broken pipes in the walls and submitting them to the larger companies. Problem-solving skills are used daily. Accomplishments I have earned the trust of my contractor. I have increased the number of jobs I take each day because of the efficiency I have learned. Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners. The network of people I knew in this field has grew over these two years and I am very proud of that. Skills Used Problem solving is a big part of my job! I use it daily. Efficiency is used daily and i am proud to say I have acquired this skill. Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes. Company Name June 2008 to September 2008 Painter/Carpenter City , State Each day I would paint the interior and exterior of houses and offices. We came to the job site early to get as much work done as possible. We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work. Accomplishments I acquired friends and business partners during this job. I would see many people that we did business with and very often they would recommend us to their friends and family. I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed. I learned to do it right the first time. Skills Used Doing everything carefully was the key to this job. Being very friendly with the crew and with the people we were doing business for was also a big deal. I learned about the way houses are built and how to treat different parts of the houses and buildings differently. Education and Training Highline Community College 2014 AA : General City , State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations

DEALERSHIP FINANCE MANAGER Experience Dealership Finance Manager , 03/2011 to Current Company Name – City , State Oversaw credit department staff. Maintained ongoing communications with clients. Worked to resolve credit and financing issues. Identified new business prospects. Developed strategies with sales managers. Established credit and financing policies and procedures. Reviewed and approved loan applications in a timely manner. Dealership Finance Manager , 11/2006 to 03/2011 Company Name – City , State Processed credit and loan applications. Prepared and analyzed credit reports. Evaluated contracts and loan agreements. Maintained customer database. Dealership Finance Manager , 02/2003 to 11/2006 Company Name – City , State Reviewed credit and loan applications. Prepared monthly and quarterly financial reports. Negotiated financing and credit terms with customers. Ensured compliance with all applicable financial regulations. Education Associate's Degree : Accounting , 2002 University of California - City , State Accounting Bachelor of Science : Finance , 2005 University of California - City , State Finance Want more? Check out our other examples. See More Examples Summary Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Adept at evaluating credit requests preparing and analyzing financial reports and preparing loan agreements. Specialize in quickly dealing with customer credit and financing issues in a timely courteous manner. Core Qualifications · Extensive understanding of credit and financing issues · Comprehensive knowledge of credit and loan evaluation procedures · Sound understanding of generally accepted accounting principles · Ability to motivate staff and increase productivity · Proficient in the use of MS Office applications including Excel and MS Word · Adept at preparing financial reports and statements and analysis reports · Solid problem solving and communications skills Skills contracts, credit, clients, database, financing, financial, financial reports, policies, sales

ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view

ENGINEERING PROJECT MANAGER Experience Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Work History Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Education Bachelor of Arts : Communication , 05/2015 Oakland University Summary Experienced with multiple years of client relations, leadership, team building, strong analytical skills, managerial and project management knowledge. I seek to join a dynamic firm where my attention to detail and creative professional services can be valuable. Highlights Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, Real time Ad, Reporting Advertisements, Sales Advertising, SAP Ad copy, Scheduling Agile, Verbal communication skills Automation, Workbench Billing, Written Budgets Budget Cable Hardware Client Clients Database Engineering projects Financial Focus Inventory Leadership Managing Market trends Access Excel Microsoft Office Suite PowerPoint SharePoint Word Works Networks Oracle PeopleSoft Processes Project management Proposals Skills Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written

ACCOUNT MANAGER Highlights Excellent verbal and written communication skills Ability to successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual and reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 to Current Company Name － City , State Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks. Media Coordinator June 2012 to January 2013 Company Name － City , State Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks. Supervising Production Coordinator July 2011 to June 2012 Company Name － City , State Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically. Production Intern February 2011 to June 2011 Company Name － City , State Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution. Public Relations Intern February 2010 to June 2010 Company Name － City , State Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets. Marketing Intern September 2009 to January 2010 Company Name － City , State Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc. for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors. Admissions Assistant September 2008 to June 2010 Company Name － City , State Assist students, faculty and university administration with various admission policies, procedures and activities. Accountable for organization and administration of student applications. Responsible for scanning and indexing documents into database. Education Bachelor of Arts : Public Relations and Journalism Seton Hall University － City , State GPA: Cum Laude Public Relations and Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009

PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality   Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the "Train the Trainer" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society  Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills

STAFF ACCOUNTANT Summary Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Skills SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables and VLook Up) Access, PowerPoint Experience Staff Accountant 09/2015 to 09/2017 Company Name City , State Supported Regional Finance Manager with special projects and other responsibilities as assigned. Handled monthly accrual process for 22 expense accounts. Full responsibility for all fixed assets; maintained detailed depreciation schedules. Conducted monthly reconciliations of all balance sheet accounts to ensure their accuracy. Reconciled 4 bank accounts (250+ transactions per month), researched and resolved all issues. AP: Reviewed, processed and reconciled invoices ensuring timely payment (500+K monthly). Monthly analysis of AP process led to an improved aging schedule and 20% increased cash flow. AR: Receipt and posting of all payments to ledger (SAP); Weekly analysis of AR process which led to an increased cash flow by 90% by decreasing outstanding AR. Assisted with internal audit by providing all necessary data to minimize billable hours. Streamlined accounting processes and maintained appropriate documentation to improve procedures in accordance with company policies and SOX compliance. Researched and resolved discrepancies as well as financial related inquiries. Performed month-end/year end close, financial statement preparation and budget variances and assisted management to resolve variances. Staff Accountant 09/2012 to 12/2014 Company Name City , State Worked closely under the supervision of the Controller and Director of Accounting. Experience in GAAP accounting and monthly closing processes. Researched and resolved financial inquiries from management at 48 campus locations. Reconciliation of 40 bank accounts on a monthly basis. Posted necessary monthly journal entries to the general ledger (Great Plains Dynamics). Compiled and analyzed transactions primarily related to: cash, fixed assets, inventory & sales tax. Liaison with external accounting firm during audits. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting. Paid approximately 100,000K in funds via wire transfers to suppliers on a weekly basis. Treasurer 01/2011 to Current Company Name City , State Implemented the accounting process, policies and procedures in accordance with US GAAP. Bank account maintenance and financial transactions oversight. Developed the annual budget and analyzed actual revenue and expenses against the budget. Kept the board informed of trends, concerns, assessments of organization financial health. Completion of all financial reports in a timely manner and made available to the board. Accounts Receivable/Audit Clerk 02/2009 to 08/2011 Company Name City , State Researched and implemented a new remote deposit banking system. Processed an average of 200 checks on a daily basis via a bank remote system. Created and balanced several accounting spreadsheets. Prepared and managed reports for executive management. Posted month and year end journal entries. Researched, verified and corrected the validity of account discrepancies. Worked with various departments and built stronger working relationships organization wide. Data Analyst Assistant 12/2006 to 10/2007 Company Name City , State Project VPO: Assessed 2500 foreign accounts within a 6 month period. Achieved and maintained a 90% Customer Satisfaction rating. Verified and researched data for 500 Savings Bonds accounts on a daily basis. Tracked and updated non-nationals accounts preventing over one million dollars in fines. Indexed, verified and scanned 1200 IRA accounts on a monthly basis. Keyed interest and tax ratesfor over 350 accounts holders daily. Education and Training Masters of Accounting May 2016 Nova Southeastern University City , State Bachelors of Business Administration : Accounting August 2012 Florida Atlantic University City , State Accounting Associates of Arts : Accounting May 2007 Western International University Online Accounting Skills Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research. Experience Director of Business Development Jan 2009 to Current Company Name － City , State Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries. Created entire business-to-business sales strategy and marketing function for the business. Interact with providers, third party administrators, insurance companies, attorneys and other referral sources. Make personal on-site visits and educate and train clients on all services. Promote the business throughout the Central Pennsylvania and Philadelphia region. Develop and maintain business relationships with current and prospective clients. Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials. Director Jan 1997 to Jan 2008 Company Name － City , State Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position. Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce. Visited businesses including health care, manufacturing, insurance and real estate. Provided and presented analysis of key information and resources. Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data. Assisted in fundraising and growing the membership of EDC. Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support. Established key contacts and teams in all areas of the business community. Owner Jan 1995 to Jan 1998 Company Name － City , State Established a gift basket business specializing in corporate design. Responsible for marketing, selling, and creating customized gift baskets. Member of networking group that met monthly to generate sales leads. Vice President Jan 1993 to Jan 1997 Company Name － City , State Managed the government affairs activities of a 3000+ volunteer membership organization. Fast paced and highly visible position accountable to the President. Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs. Member of Senior management team and responsible for staffing and personnel issues. Researched and analyzed the impact of legislation and regulations on the business community. Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues. Organized over 120 volunteers throughout the business, education and workforce community. Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues. Created special programs, activities, and educational seminars for the membership of the Chamber. Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership. Manager Jan 1992 to Jan 1993 Company Name － City , State Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg. Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues. Managed Executive Roundtable Meetings for member company volunteers. Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings. Over 75 meetings held per year with over 200 professionals attending. Director Jan 1989 to Jan 1992 Company Name － City , State Established the entire research function for the PBA in this newly created position. Developed in-depth analysis on major issues impacting the banking industry on the state and federal level. Organized and taught educational outreach seminars to banking volunteers across the state. Lobbied and assisted in directing the PBA's Political Action Committee. Directed a statewide economic development initiative in collaboration with Penn State Harrisburg. Education MBA Lebanon Valley College B.A , International Studies Central Atlantic Intermediate School of Banking Dickinson College Indiana University of Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry Member, Fundraising Committee, Kids' Chance of Pennsylvania Member, Leadership Team of Central PA MS Society Executive Committee Member, Sweat-A-Fit Leadership Team

AVIATION SUPPLY SPECIALIST Summary Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds. Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable and reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning and coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 to 05/2019 Aviation Supply Specialist Company Name － City , State Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Managed vendor relationships to support supply chain and maintain product quality. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories. Reordered stock to replenish inventory without interruption to production Replenished inventory with focus on addressing customer needs. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Received orders via phone, mail, fax and internet daily. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. 05/2011 to 05/2015 Aviation Supply Clerk Company Name － City , State Improved customer satisfaction by finding creative solutions to problems. Performed site evaluations, customer surveys and team audits. Supported Customer Care department by compiling paperwork and taking detailed meeting minutes. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including customer liason and procurement. Created agendas and communication materials for team meetings. Earned reputation for good attendance and hard work. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft. 12/2010 to 05/2011 Care Aide Company Name － City , State Created safe environment, preventing falls and accidents. Reminded clients to take medications and keep appointments. Observed and reported changes in clients' physical condition and behavior. Facilitated games and other activities to engage clients and provide mental stimulation or entertainment. Demonstrated flexibility to work as needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming and washing dishes. Established good rapport with clients and family members by being cheerful and efficient. Distributed snacks, reading material, drinks and linens to provide comfort. Motivated clients to perform physical exercise according to age and abilities. Possessed understanding and compassion for elderly and mentally challenged clients. 09/2009 to 12/2010 Shift Supervisor Company Name － City , State Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Motivated team members to complete assigned tasks and perform at exceptional levels. Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Collaborated with team members to improve performance and implement training updates. Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Performed store opening and closing procedures, including setting up registers and checking products. Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions. Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Education and Training 09/2019 Associate of Arts : Mathematics Ad Science Emphasis Orange County Community College － City , State 12/2020 Social Work Broward College － City , State 06/2004 High School Diploma Coral Springs High School － City , State

HR DIRECTOR Professional Summary Experienced HR Manager over 3 facilities with 10 years of proven HR experience in all areas of Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation & Safety.  Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching and training Staffing and recruiting professional Experience HR Director May 2005 to Current Company Name － City , State Onboarding, Hiring & Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety Orientation Benefit     Administration – Manages all aspects of benefits – Including new enrollment, changes & termination for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification & 5500 preparation for filing.  401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee & Employer Deferral Calculations & Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings & Plan Document Administration.  Payroll – Administered payroll law, reviewed & submitted weekly payroll, Managed all Garnishments, Levies & Child Support Orders. Managed updates & changes to time keeping system.  Maintained Employee Absence database for all personal, vacation & sick time. Company Communication - Employee recognition awards, Employee notices via publications, Intranet postings & e-mail.   FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – up with both employees and their physicians, days away tracking & return to work notices.  Temporary Help Management – Coordinated temporary workers with staffing company including:  Placement of workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up for both new and terminated temps & training sign-off as necessary    Training System Management - Entered new employees, established job roles & groups, set-up training courses, set-up training sessions & managed training reporting for complete & incomplete training.  Input training completions, ensure training documents have been signed, scanned & recorded both in software & in the employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed all annual reviews for potential liability issues, discussed difficult employee reviews with managers & provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate increases. Disciplinary Action & Terminations – Trained & assisted managers in proper documentation for verbal, written warning & terminations.  Prepared and reviewed documents for disciplinary action. Advised on next steps in the disciplinary process to ensure employer is in the best possible situation for termination if necessary. Participated in and delivered disciplinary and termination notifications to employees.  Unemployment Administration – Responded to each initial & on-going unemployment notification from WorkOne, gathered and submitted evidence on company's behalf to defend against unemployment charges, coordinated unemployment hearing documentation & parties involved in hearing before an Administrative Law Judge. Workers Compensation – Reported initial claim to carrier, assisted employees as a First Responder to incidents, instructed supervisors of appropriate action during emergency situations, worked side by side with Safety Director on- claims & follow- up appointments, coordinates light duty restrictions with managers, records & tracks OSHA reporting information & assists in preparing year-end audit reporting information, maintains confidential files & advises on Indiana Worker's Compensation law.   FAA/DOT Drug Screen Program – Served as DER for Federal Drug Program, administered training, supervised new employee compliance into program, conducted employee & manager training, tracks quarterly & annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years & monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking & notifications for EEOC – AAP plan. Tracks company additions, terminations & promotions for compliance purposes. Provides annual reporting to TPA of all company workforce & all applicants received along with their dispositions, Reviews plan for compliance & submit annual EEO1 Report & Veterans Reports Education Psychology Indiana University － City , State 1 Year of study Certificate : Human Resources Indiana University － City , State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end

GENERAL ACCOUNTANT Career Focus To obtain a position which will allow me to utilize skills I have acquired through my education and work experiences while continuing to expand my knowledge. Energetic and motivated student dedicated to providing top-quality patient care. I have ten years of administrative support service with five years of that being in a senior position. I work proficiently in a team environment and demonstrate excellent interpersonal skills. I am detailed and multi-task oriented and believe that I can efficiently accomplish any task placed before me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled in conducting physical assessment Post-operative care BLS certified Committed to pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 to April 2011 Company Name － City , State Responsibilities: Maintain general ledgers, bookkeeping, generate reports from Dun and Bradstreet, establish credit limits for new customers, balance books for end of month closing. Medical Biller/Collector December 2009 to April 2010 Company Name － City , State Responsibilities: Post charges/payments, Maintained patient charts and confidential files, transcription, prepare progress reports for workers compensation cases, process liens for liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in and scheduling. Lead of Clerical Services August 2000 to December 2009 Company Name － City , State Responsibilities: Provide administrative support for senior management, present education/training to all new clerical staff, including cross-training for multiple service areas, Maintained patient charts and confidential files., prepare statistical reports for senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars and meetings, involvement in interviewing new-hires, organize general staff meetings to provide information to all levels of workforce, in addition to minute taking, prepare special handling reports, provide performance evaluations for all clerical staff, and prepare invoices from outside facilities. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Education and Training Bachelor of Science : Nursing , 2016 California State University, Northridge － City , State , USA Attendance: 2014-Current 3.56 GPA Associate of Science : Nursing , 2015 College of the Canyons － City , State , USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours of clinical work Recorded patients' medical history, vital statistics and test results in medical records. Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit. Assisted patients with healing and recovery after surgery. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Provided behavioral/emotional support and supervision for those with dementia, Alzheimer's, schizophrenia and suicidal ideation. Assisted patients with multiple chronic diagnoses including COPD and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow. Tested glucose and administered injections. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Assisted patients with bathing, dressing, daily hygiene care and grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets and physician instructions to patients. Skills Healthcare:   Sound, ethical and independent decision-making ability consistent with medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills : Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm

SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 ­ Oct 2013 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment. Dust furniture, walls, machines, or equipment. Clean and polish furniture and fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 ­ Jul 2009 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean and polish furniture and fixtures. Dust furniture, walls, machines, or equipment. Experience 11/2013 to 12/2015 Shoe dept. lead supervisor Company Name － City , State Enforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Interpret specifications, blueprints, job orders, and company policies and procedures for workers. Keep records of employees' attendance and hours worked. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Recommend or execute personnel actions, such as hiring, evaluations, and promotions. Calculate labor and equipment requirements and production specifications, using standard formulas. Plan and d evelop new products and production processes. 02/2007 to 07/2009 Cashier/Crew leader Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on - the -job training. Maintain food and equipment inventories, and keep inventory records. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. 11/2006 to 01/2007 Company Name Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales con tracts. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type

OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training / Development Schedule management Critical thinking Team building Written and oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional with 20+ years' with a broad scope of experience driving process improvements, financial administrative, and staff productivity in military environments. Cultivate strong relations through contract negotiation, project management, and policy/program development. Oversee all aspects of operations including HR/financial/accounting, and inventory control. Selected Accomplishments Managed all financial activities for program operations for $1.8M in travel funds; reduced regional expenditures by 8% annually. Met management goals by screening over 1000 personnel records for the necessary skill sets and appropriation of talent acquisition and leader development. Authored strategic integration and implementation procedures increasing production time by 20%. Continues to received commendable ratings annually from cooperate and regional inspections. Increased performance scores 60% by developing new employee processes. Managed the daily operations of 18 Aviation maintenance courses and supervised the training for over 650 military and foreign national students. Developed and implemented cross training instructor certification program that increased productions by 25%. Incorporated the first ever advance composite aircraft process that assisted the Army composite program manager in writing new procedures. Work History Operation Manager , 09/2013 to Current Company Name – City , State Role: Operation Management Coordinates all training of 3000+ employees within the regional footprint with 100% mission completion. Ensures compliance with established policies and procedures; led staff training initiatives to maximize productivity. Analyzes key aspects of the business to evaluate the factors driving results and summarized results into presentations. Writes office job descriptions and directives.  Develops and executes marketing programs and general business solutions resulting in increased regional exposure, customer traffic, and tracking system. Role: Financial Management Authorizes for the mission and the authority to obligate funds to support TDY travel. Assumes ownership of accounting, forecasting and strategic supply planning. Forecasted operating costs for scheduled projects by strategizing with other departments. Manages high volumes of financial activity in a fast-paced, risk-based corporate environment. General Manager , 11/2009 to 08/2012 Company Name – City , State Managed the Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, and Administration section. Assisted the planning, organizing, directing, and supervising all Company level training, oversees the accuracy of monthly reports. Oversaw unit training calendar and schedules, forecast training requirements. Manages the Defense Travel management System, Army Training Requirements and Resource System and understanding of Microsoft based programs. Coordinated and executed of all internal activity between Company and Battalion staff sections. Supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order. Logistic Manager , 01/2012 to 10/2012 Company Name – City , State Coordinated and managed resident training activities in the field of aviation logistics and maintenance, to include utilization of training resources, facilities utilization, upkeep and modernization, and the recognition and establishment of new facilities requirements as necessary to maintain the quality of the training facilities. Identified and managed un-programmed requirements, training program constraints; training and support schedule synchronization; tracking and resolution of training support failures; de-conflicting class, equipment, and facilities schedules, instructor requirements, and external tasking of personnel and equipment. Coordinated aviation maintenance resident and non-resident training issues such as unique on-site instruction of Active Army and Reserve components through the use of Displaced Equipment, and New Equipment Training Teams. Senior Training Specialist , 11/2009 to 12/2011 Company Name – City , State Served as a Training Instructor and subject matter expert performing instructional and training development work in the Structural Branch, at the Structural and Pneudralic Division (SPD). Managed the course material for assigned blocks of instruction within comprehensive courses, providing training materials and aids as needed, conducts platform instruction, and administers practical exercises and examinations for students. Administer and proctors written and performance examinations. Conducted evaluation and certified training instructors within the Division as a Senior Evaluator. Trained the Initial Entry Level, intermediate, and advance course for the Military Occupation Specialty on all National Guard, Reserve Component, Foreign National, and Active Duty Soldiers. Education Bachelor of Science : Business Administration , Current Trident University International - City , State Professional Development (United States Army) - Structured Self Development [2013]                                                   - Manager Development CRS [2006]   - Systems Approach to Training Basic [2012]                                        - Action Officer Development [2006]  - Supervisor Development [2012]                                                           - Safety Course [2006]                         - Training Developer (Middle Manger) [2012]                                      - Hazardous Materials/Waste Handling [2006] - Injury Prevention Through Leadership [2010]                          - Aircraft Structural Adv LDR [2002]                                        - Composite Risk Management CRS [2010]                                - Basic Noncommissioned Officer [2002]           - Army Basic Instructor [2010]                                                 - Total Army Training System (TATS) [1999]                - Support Cadre Training [2010]                                               - Primary Leadership Development [1999] - Aircraft Component Repairer Supervisor Senior LDR [2007]      - Leadership Development [1999] - Supervisor Development [2006]                                             

INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+ 7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written

ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)  Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.   Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes  Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests   Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals     Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year  Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735

CUSTOMER ADVOCATE Summary To obtain a position in Company. Education BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner Experience Customer Advocate September 2014 to Current Company Name - City , State Handle incoming calls from a national customer base. Provide detailed information on services and products to customers. Make appropriate account recommendations based on customer requirements. Enter accurate and complete customer information into system. Research and resolve service, product and billing issues. Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Caregiver September 2010 to August 2015 Company Name - City , State Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Planned and implemented educational programs for children Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Supported children's emotional and social development by adapting communication tactics for differing client needs. Planned and led games, reading and activities for groups of school-age children. Disciplined children and recommended other measures to correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 to May 2015 Company Name - City , State Contact potential students to schedule campus tours. Provide incoming students with scholarship opportunities available to each individual. Contact potential students to inform them of scholarship deadlines. Help potential students signup for campus events via online portals. Activities Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership

MONITOR TECH Summary Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment. Ability to speak clearly and concisely. Ability to perform duties with speed and accuracy without immediate and constant supervision. Ability to use good judgment in recognizing scope of authority. Ability to learn, interpret and apply office practices and procedures. Ability to establish and maintain good working relationships with co-workers and the general public. Ability to perform duties under critical deadlines Accomplishments Quick learner Reports generation and analysis Computer proficient Microsoft Office Experience Company Name January 2014 to Current Monitor Tech City , State Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses. Company Name March 2007 to December 2013 Health Unit Clerk City , State Answer telephones and direct calls to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Receive and route messages or documents, such as laboratory results, to appropriate staff. Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons or agencies according to regulations. Process patient admission or discharge documents. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Transcribe medical reports. Company Name May 1999 to March 2008 P.B.X. Operator City , State Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Monitor alarm systems to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Interrupt busy lines if an emergency warrants. Route emergency calls appropriately. Company Name January 2006 to February 2007 Warehouse Supervisor City , State Keep records of employees' attendance and hours worked. Confer with other supervisors to coordinate operations and activities within or between departments. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Company Name January 2004 to December 2005 Warehouse Shipping and Receiving City , State Warehouse Shipping and Receiving Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Inspect outgoing work for compliance with customers' specifications. Company Name January 2002 to December 2003 Front Office Receptionist City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Complete and mail bills, contracts, policies, invoices, or checks. Education High School Diploma City , State , US Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985 Skills Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards, Clerk, Medical Records,MS Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills.

CONSULTANT Summary Master's degree in Computer Science with twenty-five years of experience designing, implementing, and maintaining computer programs, architectures, and operating systems. Expert in C, C++, Java, SQL and with web based applications. Over ten years' experience teaching as adjunct or full time faculty while running a consulting firm. Highlights Proficient in HTML SQL expert Analytical Self-starter JavaScript expert C, C++, Java expert Accomplishments Awarded United States Patent Number 5,758,052 in May 1998 for Network Management Method Using Redundant Control Processors Awarded United States Patent Number 5,491,791 in February 1996 for System and Method for Remote Workstation Monitoring Within a Distributed Computing Environment Deans Scholarship at the University of Pittsburgh towards Ph.D. degree, May 1989 - May 1990 Teaching Assistant at the University of Pittsburgh, Operating Systems, August 1989 Experience Consultant January 2002 to Current Company Name － City , State Currently running a business doing general programming and web development. The majority of the work is server side programming using either ASP or PHP with SQL. Recent contracts included a PHP project using MySQL for a ticket broker with 1500 websites. Another was doing business analysis programming using SQL Server, C#, .NET, AJAX, and HTML for a global law firm. Senior Operations Programmer January 2001 to January 2002 Company Name － City , State Operations programmer responsible for programming card access systems. The programming included enhancements to the Casi-Rusco Picture Perfect system. Responsibilities were to write C and SQL code to enhance the capabilities of Picture Perfect. Maintained a Red Hat Linux 7.1 server for development purposes. Wrote PHP code to generate reports from a MySQL database. Programming Manager & Systems Analyst November 1999 to January 2001 Company Name － City , State Programming manager for a distance learning web based business. Responsibilities included managing the programming department and the programming for a virtual classroom. The classroom was created using Director with parts including ASP, HTML, Flash, Quicktime and VB. IS Manager July 1999 to November 1999 Company Name － City , State Programming manager for a web based business. Responsibilities included managing programmers and IT professionals and maintaining the front and back ends of an Internet based business. Programming was done in VB, Delphi and JavaScript. Systems Analyst - Department Manager November 1998 to July 1999 Company Name － City , State Systems Analyst for a large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups with other vendors and new account set-ups. Managed the whole department while the director was not available. Languages used in this position were Java, C++, VB, SQL, FoxPro and HTML. Databases used were Oracle and btrieve. Senior Systems Developer October 1997 to October 1998 Company Name － City , State Software engineer for an inventory control group in a large project. Product was developed in a Windows and a UNIX environment, with the final product to be delivered under UNIX. Code was developed in C using dynamic SQL on an Oracle database. Duties included coordinating with off-shore programmers, unit testing, sub-system testing, development and performance tuning. Tools were written in VB on a Windows system. Computer Consultant April 1994 to September 1997 Company Name － City , State Developed a Lotus 123 project to manage resources for the project management team. GE Capital Stamford, CT Maintained and enhanced C programs supporting a client/server collections application. Provided 24 hour customer support for the application as well. IBM Corporation Fishkill, NY Maintained previously existing code written in Lotus 123. Oversaw the delivery of code using TCP/IP and worked on IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support to IBM management. IBM Corporation Southbury, CT Designed and implemented an OS/2 DB2/2 interface for all SQL in a VX-REXX application. IBM Corporation Fishkill, NY Designed and implemented an OS/2 Presentation Manager program in C to capture real-time scientific data from an IBM mainframe assembly line producing computer wafers. The data was captured from the serial port of a piece of equipment monitoring wafer qualify. Graphs were then drawn using the OS/2 PM GPI commands. Spent some time learning GPF as a tool for code development. Self-Employed New Hyde Park, NY Designed and implemented modifications to a dBase program to customize it for a client. Senior Associate Programmer January 1990 to March 1994 Company Name － City , State and Poughkeepsie, NY Systems Test Lead and OS/2 developer for a large OS/2 project written in C to manage the TPF operating system. This included extensive Presentation Manager and Database Manager knowledge. This was a LAN based system and some communications programming was included. Also did some 370 Assembler programming for the TPF operating system. Additional Programming January 1979 - July 1984 Defense Industry Programmed for defense contractors in Virginia, Maryland and New York mostly using the UNIX operating system, with C, Extended Basic and Fortran. This work was mostly classified; some was real-time analysis for submarine warfare. One 2-year project was mapping for the Defense Mapping Agency. Education Master of Science : Computer Science , 1989 University of Pittsburgh University of Pittsburgh, Master of Science in Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design and Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics and Microcomputers. Almost all of this work was done using the UNIX operating system. Bachelor of Arts : Computer Science , 1978 State University of New York, College at Potsdam State University of New York, College at Potsdam, Bachelor of Arts in Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming and Operating systems. Skills Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming

CONSTRUCTION SAFETY OFFICER Summary Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines Experience Construction Safety Officer Sep 2010 to Jul 2014 Company Name － City , State Responsible for doing regular work site inspections and bringing any safety issues up to field management. Responsible for filing regular local state and federal safety reports for each project. Responsible for creating a monthly safety briefing for project managers and executives working out of the main office. Safety Coordinator Nov 2008 to Current Company Name － City , State Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices. Safety Intern Jul 2008 Company Name － City , State Provided safety guidance for operations and personnel at the resort. Forwarded and processed employee claims. Anticipated safety hazards via extensive surveying and took precautionary measures accordingly. Supervised safety management at the environmental laboratory department. Construction Safety Officer Aug 2005 to Sep 2010 Company Name － City , State Responsible for weekly work site safety audits that were distributed to field and office management. Worked closely with field management to maintain all local state and federal safety standards. Responsible for developing safety policies for each project and updating policies for ongoing projects. Construction Safety Officer Jun 1998 to Aug 2005 Company Name － City , State Responsible for weekly safety reports that were presented field and office management. Responsible for quarterly safety audits for the local state and federal safety agencies. Responsible for developing and updating all safety policies on all work sites. Education Associate degree , Risk Management 2008 Barrington College － State Risk Management Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration Certifications Construction Safety * Employee Claim Processing * Certified Fire Fighter and CPR Trained * Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique

BUSINESS DEVELOPMENT Executive Profile Over 17 years of demonstrated operational, consulting and architecture experience in IT development, implementations and architectures with a proven background in capturing new business ranging from $1 Million to over $1.5 Billion Total Contract Value. Experienced leader with strong business and technical skills. Successful track record of supporting bid analysis and decomposition of requirements to provide strategic IT architectures that meet demanding functional, financial and technical needs while meeting security requirements. Provides technical leadership in the areas of transformations, strategies and implementations to bring demonstrable value to streamline IT spend and reduce the TCO of IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research and analysis Professional Experience Business Development January 2013 to January 2014 Company Name － City , State Served as business development and principal solution architect consultent for Elevate Technology Solutions - Federal Practice. Captured activities included opportunity assessment, pipeline qualification and development, customer relationship building, teaming partner selection and negotiation, vendor evaluation, cost and schedule pursuit estimation, executive management reviews and project planning. Managed bid efforts by executing all phases of the capture lifecycle process. Provided regular briefings to executive management concerning overall pipeline status and also updates to specific capture pursuits. Lead adjacent growth and new growth strategies in white space areas. Worked all phases of the proposal lifecycle - from opportunity identification and customer relationship building to partner selection, development and delivery. Researched and developed clients and executed customer call plans to shape program requirements early, increase customer intimacy and improve our position within the target agency. Identified potential Source Evaluation Board (SEB) members and developed call plans to effectively influence key decision makers. Developed relationships with key teaming partners and major software vendors that compliment our solution sets. Led competitor black hat assessments and related PTW activities. Deals Won include: United States Agency for International Development (USAID) - Engineering of Information Technology Infrastrucutre and Systems, USAID M/CIO PIV & NPE, U.S. Securities and Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office of Compliance Inspection and Examination: Analytics Support; Asset Verification Support, eDiscovery and Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 to January 2013 Company Name － City , State Direct internal, parent and partner Program Capture and Business Development teams responding to RFI, RFQ, RFP and unsolicited proposals that lead to successful capture of new business opportunities. Deals won include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army and Navy. Engage clients at the Cxx level to articulate all aspects of VCE offerings including Cloud-based Products and Services including presenting the value proposition and company roadmap through onsite, phone, and WebEx presentations Architect innovative technical solutions to meet the needs of both Public Sector and Federal Systems Integrators increased IT requirements while supporting reduced IT budgets, including developing Proof of Concept and technology demonstrators in the Cloud Computing space Authored pre-sales documentation to include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs and White Papers. Lead technical business development of key accounts, providing technical and strategic solution architectures for VCE, Parent Company and Client needs. Design Cost Modeling of solutions for various bids across multiple client verticals, managing partners and sub-contractors throughout the bid process, mapping requirements to solutions providing a cohesive solution, lead proposal text authoring and review of proposal documents with VCE and parent companies including Cisco, EMC and VMware. Principal Business Architect Leader January 2009 to January 2012 Company Name － City , State Identified business targets, gathered, assessed and qualified requirements, prepared cost models and developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE and SLA for pursuit and successful capture of new business Public Sector opportunities. Developed operational and technical strategies and solutions for CSC's North American Public Sector. Areas of expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring and Communication Network Services which are now part of the NPS New Business Service Offerings and Standard Operating Procedures (SOP). Developed key relationships and teaming agreements with federal prime government contractors, small business subs and technology vendors that lead to streamlined processes to go after large federal business, capturing several business opportunities for CSC NPS. FY 2011 CSC Main Thrust New Business deals won (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare & Medicaid (MERP), and $300 Million- DHS Work Place as a Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 to January 2009 Company Name － City , State Effectively demonstrated product solutions through presentations, both on-site and web conference, marketing campaigns and new media advertising for capture of opportunities for over 200 diverse accounts within Commercial, Non-Profit and Government Contracting organizations including U.S. Based and International customers. Developed and executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk & Compliance, Business Continuity and Disaster Recovery Managed business solutions, responding to various RFP, RFI, and RFQ that lead to a 60% win ratio over a two year period. Boosted potentiality of securing high-value client accounts through business development & relationship building skills, advancing organizational objectives as a Subject Matter Expert. Customer requirements often met or exceeded by providing tremendous cost savings and ROI. Sold over 1,000 licenses, 300 WAN Optimization Devices and 5 Global Managed Service Contracts within 24 month period, leading to exceptional performance of exceeding 150% OTE. Senior Information Technology Consultant January 2002 to January 2007 Company Name － City , State Performed program management oversight of implementation plan, timelines, issues, risks, and successes to maintain a portfolio of projects. Assess results, determine and implement risk mitigation solutions. Through effective business development strategies, worked closely with client stakeholders to understand emerging customer needs, gain competitive positioning and requisite capabilities to successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services and End User Field Support for Pfizer Executives. Effectively demonstrated project management and leadership skills to develop and implement several technical solutions based on ITIL and Six Sigma standards. Managed design and implementation of new Remedy IT Service Management to track change, incident and problem management services. Through research, best practices, industry standards, saved customer Business Units over 60% in technical systems implementation costs with a total savings projected to more than 150%. Systems Engineer January 1999 to January 2002 Company Name － City , State Configured and maintained Windows NT Server & Win2k for corporate, production, and test environments including both servers and client upgrades. Tested and installed all server and client applications and designed technical installation procedures for implementation of Market data applications. Led team developing Help Desk, supporting LAN network and end-user client base of +250, end result was launch of a 24/7 Market Call Center for support. Implemented Data Center environment to include Disaster Recovery and Production environment. Reduced over 45% costs of IT Operations by implementing processes, methodologies and procedures based on industry standards. Regional Account Manager January 1997 to January 1999 Company Name － City , State Successfully established relationships with new accounts in multi-regional territory. Managed account base of over 267 (1999), which is an increase of 219 accounts from 1997. Developed strategic referral system which provided continuous leads for new business development. Received "President's Club Award" for two consecutive years. Achieved Top Account Manager Status from 1997 Q2 - 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design for Technology Architects, 2013 EMC Information Storage and Management v2, 2013 EMC Storage and Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 : 1 2012 Strayer University Bachelor of Science : Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware - MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management and leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN

SERVER Professional Summary Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City , State Server 01/2017 to Current Spoke with patrons to ensure satisfaction with food and service Displayed enthusiasm and knowledge about the restaurant's menu and products. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Company Name City , State Server 08/2016 to 12/2016 Provided friendly and attentive service and exceptional hospitality. Set dining tables according to type of event and service standards. Consistently offered professional, friendly and engaging service. Stocked service stations with items such as ice, napkins, and straws. Company Name City , State Front Desk 01/2014 to 05/2015 Promoted club programs, products and services to participants Trained all new sales employees on effective techniques. Listened to customer needs and preferences to provide accurate advice. Corrected dangerous movements and suggested alternate exercises. Education and Training High School Diploma 2012 Jackson Liberty High School , City , State Associate of Science : Psychology University of South Florida Psychology Associate of Science : Psychology Temple University , City , State Psychology

COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include: Analysis Accounts Payable/Payroll Microsoft Office Written and Verbal Communications Detail Oriented Multi Tasking Organization/Prioritizing Data Entry Highlights Strategic and financial planning expert Process implementation Staff leadership and development Strength in financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant. Experience Company Name January 2015 to Current Court Appointed Special Advocate City , State Reviewed documents and records, interviewed the children, family members and professionals in their lives. Provided written reports at court hearings. Advocated for the child's best interests and provided testimony when necessary. Helped the child understand the court proceedings. Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available. Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals. Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held. Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation. Company Name May 2014 to August 2014 Cashier City , State Computed and recorded totals of transactions. Issued receipts, refunds, credits, or change due to customers. Resolved customer complaints. Calculated total payments received during a time period, and reconciled this with total sales. Answered customers' questions, and provided information on procedures or policies. Compiled and maintained non-monetary reports and records. Kept periodic balance sheets of amounts and numbers of transactions. Company Name January 2010 to May 2012 Event Planner City , State Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Assigned diverse talented team member different missions and gave feedback on work process to the manager. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Company Name August 2008 to October 2009 Manager Assistant City , State Facilitated and planned all conferences, meetings and presentations for the manager. Assigned team members to different projects to improve the quality of public areas. Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy. Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue. Tracked progress of committee members and reported to the manager. Attended weekly trainings provided by the committee. Researched market trends and surveys and used information to stimulate business and revenue growth. Education Indiana University Bloomington May 2016 Bachelor of Science : Public Financial Management; Mathematics City , State , U.S GPA: GPA: 3.28/4.00 International Business and Economics coursework Work History Company Name January 2015 to Current Court Appointed Special Advocate City , State Company Name May 2014 to August 2014 Cashier City , State Company Name January 2010 to May 2012 Event Planner City , State Company Name August 2008 to October 2009 Manager Assistant City , State Interests Experienced Decorator, 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent in English and Chinese. Skills Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy

DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable

HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor management, vendor management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources

SENIOR ANALYST DATA QUALITY & GOVERNANCE Professional Background Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments.  Excels at cultivating, managing, and leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality & Governance 04/2018 to Current Company Name City , State Create policies and procedures for actuarial and analytics group Monitor adherence to policies with scheduled reviews Conduct training on quality and governance policies Lead analyst for HIPAA compliance Create and analyze validation reports for health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 to Current Company Name City , State Experience with process analysis and other analytic functions Ability to interact effectively with different business units, team members, and external client at all levels Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access) Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules. Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program. Business Analyst 03/2008 to 05/2012 Company Name City , State Responsible for identifying processes to streamline and assist with various projects Created and maintained access databases for departmental use Identified system issues and coordinated with vendor for resolution Involved in project planning and testing system enhancements Defined business requirements for various projects Created adhoc reports as needed Created audit process for all securities applications Created reports for SEC and FINRA audits. Finance Analyst 06/2005 to 05/2008 Company Name City , State Backup to department manager Created and maintained managerial reporting daily, monthly, quarterly and yearly Created work schedule for department on weekly basis Created and distributed department stats and analysis to upper management monthly Primary contact for electronic invoicing candidates Created multiple databases for interdepartmental need. Trust Analyst 02/2003 to 03/2005 Company Name City , State Responsible for daily operations of 401(k) accounts for retirement services clients. Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis. Researched and resolved out of balance situations quickly. Conversion Analyst 02/2002 to 02/2003 Company Name City , State Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving. Revised an existing Microsoft Access program for incoming assets for accuracy Created a new reporting process in Access to identify asset balance discrepancies Resolved daily out of balance situations with various depository institutions Registration Analyst 02/2000 to 02/2002 Company Name City , State Responsible for re-registration of physical assets for trust customers Streamlined processes by automating applications for quicker processing and problem resolution Solved re-registration issues through brainstorming and troubleshooting Created a Microsoft Access program to track pending registration issues and generate reports Collaborated with company legal counsel for asset restriction removal Authored and updated procedures for registration process. Education and Training Masters of Business Information Technology : Project Management 2007 Walsh College City , State Project Management Bachelor : Business Administration 1996 Rochester College City , State Business Administration Certifications Certificate in Health Care Informatics Affiliations Volunteer weekly in local elementary school in reading development  Lead business meetings on a weekly basis Volunteer in children's church on a weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop

ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition

LECTURER, CHEF INSTRUCTOR, RESEARCHER, AND RECRUITER Professional Profile A goal-driven food service manager, dietitian, and culinary professional specializing in quick paced, high-volume operations, team building, and systems improvement eager to offer 15+ years experience towards maximizing productivity and profitability. Highlights 6 years dynamic LLUH training and employment Multi-unit manager 2,000-20,000 daily meals National and international director to 100 employees and 500+ independent contractors Extensive experience managing audits Excellent communicator Adept computer skills Recipe modification specialist Zero-based budget management Accomplishments Experienced Operations Director : Executive management of 500 national and international sales agent, grew portfolio from start up to 12 million monthly processing volume. Experienced food service manager: CBS Studios multi-unit, single-unit manager for Marriott concepts (including Bob's Big Boy and Alley's Restaurants), and Burger King. Participation Driven: Grew participation at CBS Studios by expanding audience services, increasing ready-made, and redesigned customer flow to increase speed of service. Compliance Committed: Provided menu compliance and policies for all food allergies at CHOC Hospital and Casa Colina Hospital and drew upon best practices, as well as emerging evidence. Recipe Modification Specialist: Established compliant menus and recipes for kidney patients at Kaiser Hospital to include culturally relevant options. Farmer Focused: Connected the Cal Poly harvest through Taste of the Farm Store by providing student opportunities for nutritional education and cooking demonstrations. Supported locally grown by incorporating Rialto farmer Adams Acres to Rialto Unified School District Dedicated Professional: Regularly attend conferences to include Childhood Obesity Conference, California Dietetics Conference, Foods and Nutrition Conference & Expo, and Experimental Biology. Professional Memberships : The Academy of Nutrition and Dietetics, California Dietetics Association, Inland District Dietetic Association, School Nutrition Services Dietetic Practice Group and School Nutrition Association Professional Experience 01/2013 to Current Lecturer, Chef Instructor, Researcher, and Recruiter Company Name － City , State Created sustainable clinical nutrition resources for patient care. Provided engaging lectures integrating nutrition and foods earning the highest peer evaluation. Integrated Affordable Health Care Act clinical impacts and resources throughout lecture series. Provided dynamic cooking shows for LLUH audiences of 20-500 compliant to protocol 02/2012 to Current Professor Biology and Nutrition Department Company Name － City , State Constructed a dynamic nutrition curriculum/syllabus consistent with department standards. Tailored unique classroom activities to enhance comprehension, and participation, as well as foster communication. Created fluid and engaging classroom instruction centered around cutting-edge presentations authored to support the assigned textbook, current evidence-based practices, and guidelines. 09/2010 to Current Nutrition/Chef Consultant Company Name － State Claremont USD : Crafted signature recipes from the edible gardens and presented the recipes at the open house to the press, parents, and children. Provided nutritional instruction to the teachers grades 6-12 to support the wellness policies. Authored nutrition services newsletter distributed campus wide. Rialto USD: Selected to teach K-12 teachers project-based learning over a 3 year continuum for the fields of nutrition, foods, and health. Integrated leading edge science and technology, such as crowd mapping, windshield survey, and farm to table. Resulted in five unique lesson plans and above average reviews. Collaborating with the City of Rialto, Healthy Rialto, and RUSD staff to bring GIS mapping to the district for mutual benefit. Fontana USD: Created high-energy, televised food demonstration to increase salad bar participation for grand opening. Uniquely crafted carrot smoothies resulted in nearly 100% participation of the salad bar. San Bernardino City USD: Partnered with SACHS Clinic to provide cooking classes at Victoria Elementary to bilingual audience. Coordinated fluid and engaging evening of instruction, which resulted in participation of parents and students. Created culturally relevant recipes with nutrient-rich profiles. 06/2006 to 08/2009 Chef Instructor/Nutritionist Company Name － City , State Created interactive curricula uniquely tailored for children ages 4-16 to include farm-to-table cooking. Synchronized specialty programs that accommodated all food allergies, ensuring accessibility to all. Restructured banquet services for 300+ Performance Night visitors. Education 2011 Master of Public Health : Nutrition Loma Linda University － City , State , 92354 2009 Bachelor of Science : Human Nutrition California State Polytechnic University － City 2006 Associate of Science : Culinary Arts Le Cordon Bleu － City , State Credentials and Certificates Registered Dietitian #1023289 ServSafe Management #11458213 Additional Information Community Connector: Founded the largest community-based public safety organization that is well regarded throughout the region and recognized by Senator Carol Liu 2014 "Women Mean Business" award and Chief of Police Paul Cooper and City of Claremont 2013 "Community Hero" LA County Fair award.

MANAGING CONSULTANT Summary Highly accomplished Management Consultant / Senior Business Analyst with a verifiable track record of managing complex strategy projects and exceeding client expectations. Demonstrated skills in business process management and process redesign, specializing in the end-to-end business process management lifecycle. Extensive experience in the integration and implementation of organizational transformational efforts in both the Public and Financial Services Sectors, designing processes and system improvements to increase productivity and reduce cost. Strong interpersonal skills, highly adept at managing broad stakeholder communities and supporting the development of cohesive strategic visions across disparate groups. Skills Business Process Improvement & Redesign Agile/Scrum SDLC Business Transformation PMO  Project management IBM BPM Blockchain Robotic Process Automation Strong analytical skills Experience Managing Consultant 11/2003 to Current Company Name City , State Currently a Managing Consultant in the Customer Engagement & Design practice of IBM Global Business Services, US Federal, with a focus on Cognitive Process Transfomation. ​ Notable Projects include: ​ Substance Abuse and Mental Health Services Administration (SAMHSA) - Application Development Support ​ As the BPM Lead, responsible for the development, maintenance, and delivery of a portfolio of custom applications built on IBM's BPM Cloud platform These custom BPM applications replaced manual processes, improved efficiencies, and provided audit capabilities across SAMHSA. Managed several Agile development teams, serving as Scrum Master, leading sprint planning sessions with client product owners, backlog grooming, and sprint reviews/demos, in addition to daily stand up meetings. ​ ​ IBM CHQ Office of CIO - Next Generation Tooling Initiative ​ Led the design, development, and implementation of a custom BPM 8.5.7 enabled, cloud based, automated solution to facilitate a single trusted source of application to server hosting information across the global IBM enterprise. Facilitated the documentation and analysis of as-is and to-be deployment processes across multiple IBM Geos. Solution was awarded best of breed by PwC during compliance review ​ Federal Housing Finance Agency (FHFA) - Program Management Support Led a Project Management Maturity Assessment in order to define the strategy and operationalize project management disciplines required to establish a PMO. Led the requirements definition phase for the development of a custom program management application, incorporating project health, executive dashboards and reporting. Facilitated demonstrations of the application to key FHFA executives, including agency CIO and deputy director. ​ United States Citizenship and Immigration Services (USCIS) - USCIS Transformation Served as IBM BPM SME and Requirements Update Team Lead as part of $500 million transformation engagement in which IBM was the solution architect responsible for the successful development and implementation of the Electronic Immigration System (ELIS). Utilized model driven development, established standards, developed best practices, and delivered processing modeling training across product teams in order to document and implement targeted "to-be" state. Led team responsible for tooling integration, configuration management, and management of multiple requirements baselines. Managed the integration between multiple IBM Rationale products including ensured integration with related IBM products (e.g. Rational Requisite Pro for requirements gathering and Rationale ClearCase for configuration management), ​ United States Department of Agriculture (USDA) - Transformation Strategy ​ Leveraged Component Business Modeling methodology to create an IT planning and management platform that is agile and business aligned. Delivered a target architecture blueprint and transformation roadmap to identify and prioritize specific initiatives and activities to enable CIO to deliver on mission. Program Manager 08/1998 to 08/2001 Company Name City , State Coordinated college recruiting efforts and staffing efforts within the Information Technology Resource Center (ITRC) Conducted analysis and managed the business unit's utilization across accounts. Account Manager 12/1996 to 07/1998 Company Name City , State Marketed IT software and services to major educational institutions and healthcare providers. Responsible for managing customer relationships, sales and related business development activities. Education and Training MBA : Information Technology 2003 University of Maryland, Smith School of Business City , State , USA Bachelor of Science : Marketing 1996 University of Arizona City , State , USA Certifications Certified IBM Process Analyst - BlueworksLive & IBM BPM 8.5 Certified IBM Blockchain Consultant Certified IBM Agile Consultant Certified IBM SOA Associated

ACCOUNTANT Summary To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization. Experience Accountant Aug 2015 to Current Company Name － City , State Accounting for six companies  Maintained confidential information, such as pay rates, bonus targets and pay grades Processed payroll, electronic deposits and employee pay adjustments Reconciled all bank and credit card accounts Processed journal entries, online transfers and payments (internal and external) Analyzed cost control and provided timely financial information to support company goals Cost effective purchasing (office equipment & supplies, janitorial, food & beverage) Reviewed book entries to ensure accuracy of the G/L Assisted the CFO with the production of the monthly financials and management reports  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices  Processed A/P weekly, working with 50+ vendors Processed company purchase orders and communicated with customers regarding orders Researched and resolved collections and billing disputes with tact and efficiency Researched and resolved billing and invoice problems ​ Director of Finance & Accounts Jun 2014 to Aug 2015 Company Name Responsible for daily entry of accounting transactions. Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments for 70+. Issued paychecks to contractors on a bi-weekly basis. Issued W2. s to employees & 1099. s to contractors. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed journal entries, online transfers and payments. Produced monthly financial summaries and reports. Maintained employee files, incident reports, unemployment claims and training progress. Maintained office inventory. Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current Company Name － State Training & Operations Consultant July 2015 - Current Assist six store franchise in training staff and streamlining operations in accordance with corporate standards Monthly unannounced inspections to inspect product and operation standards Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans  Franchisee   June 2007 - February 2011 Grow a performance culture, based on teamwork, innovation and training Creatively constructing advertising and promotional deals in accordance with corporate initiatives Implemented and maintained corporate standards Drive revenue and reduce expenditures to meet and exceed revenue and profit targets Maintain integrity of stores, including coding, sanitation, equipment and major appliances Labor and food cost management; Inventory management Community and customer relations Established and implemented internal training and time-management program Handled tasks related to payroll, inventory and job scheduling Managed accounts payable and accounts receivable in conjunction with company accountants Prepared reports, spreadsheets, and administrative documents Maintained office calendars, open and prioritize mail, receive and prioritize phone calls General Manager  February 2004 - April 2007 Orchestrating and directing crew consisting of up to 20 people. Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment. Improve operational statistics and efficiency. Patient Service Representative Jun 2012 to Nov 2016 Company Name Consistently build positive report with patients while accurately and efficiently registering in a timely manner. Perform daily administrative duties including: cash management and internal quality assurance. Insurance processing and communication. Patient account resolution and billing assistance. Provide Preliminary assessment of patient health. Serve as liaison between patients and medical providers. Mentor new employees on company policies and practices. Develop and implement client service techniques to better serve both the patient and corporate needs. Compliance and comprehension of HIPPA regulations. Effectively prioritize tasks  Education Bachelor of Science , Accounting Strayer University － City , State

STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra databases; used to analyze sales numbers and performance, and create progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by scheduling interviews for candidates located in the US and abroad and travel arrangements for domestic candidates while maintaining HR data through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, and Marketing areas within the Medical Products and BioScience Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Work with Excel to create reports for Directors of HR in BioScience to aid in understanding the number of open positions the recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State Supervisor of the Women's Accessories department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance of the new and current associates that work in the department. Other department experiences were: Home Department supervisor which included overseeing the commissioned sales Window Department, Shoes Department, Children's Department, and Women's Department. Key carrying supervisor that was also tasked with securing the store at night and opening the store in the morning and managing the associates to open and close the store at the same time.   Handled many customer service issues that were resolved to the satisfaction of the customers involved. Successfully completed the Manager in Training program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014 Volunteered to help mentor students at Round Lake High School in the Company program for Junior Achievement. We were the first group of Baxter Employees to work with this program through JA. Helped to answer questions as students created a business that they launched to sell products to their school and their community. Led several classes where we had to go over specific information for creating their business plan and operating their business per the guidelines that were set forth by Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising,  Networking,  Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership.

SALES Executive Summary Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet. Professional Experience sales January 2011 to Current Company Name － City , State Responsible for developing relationships with purchasing agents, engineers, and architects. Negotiate and secure sales, developing existing accounts and acquiring new account business. Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing. Branch Manager January 2009 to January 2011 Company Name － City , State Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas. Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance. Developed and implemented strategies to improve branch operations, staff competency and productivity. Establish relationships, educate, service, maintain and manage approximately 100 accounts. Trained, motivated, assigned and supervised performance of support staff. Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in "top 2%" for corporate sales performance. Sales Representative January 1997 to January 2009 Company Name － City , State Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area. Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues. Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions. Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain and manage approximately 50-60 accounts. Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts. Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4% Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in "top5%" for corporate sales performance (out of 600+ sales reps, nationwide). Education Bachelor of Science : Business Administration , 1995 The Citadel, The Military College of South Carolina － City , State , US Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina Presentations Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word

FINANCE / OFFICE MANAGER Summary Dedicated Finance Manager and Office Admin who leverages initiative and resourcefulness to deliver excellence in meeting business objectives. Highlights Intuit QuickBooks specialist Accounting operations professional Fiscal budgeting knowledge Accounts receivable and payable Expert in customer relations professional Exceptional time management skills Skilled multi-tasker Microsoft Office proficiency Excellent communication skills Computer-savvy Customer service-oriented Accomplishments Power Words: Proposed, Researched, Created, Streamlined, Represented, Recommended, Identified, Established, Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised, Won, Increased, Documented, Recorded, Initiated, Managed, Reduced, Solved, Consulted, Guided, Developed, Ensured Skills accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end Experience Finance / Office Manager , 01/2008 － Current Company Name － City , State Manage day-to-day financial operations, month and year end accounting, AR and AP for two companies. Established process for professional services project accounts receivable, collections, and accounts payable bookkeeping systems which created a monthly cash flow that was not previously available. Manage complex financial spreadsheets and grant accounting details. Prepare payroll, insurance benefits and FSA records. Submit payroll reports to Paychex and post to QuickBooks 2015. Administer benefits and coordinate with insurance carriers to renew agreements. Established and maintain a complex filing system. Coordinate purchasing, maintenance and repair of office equipment, plus maintain office supplies inventory. Make travel arrangements for conference registration, airline, hotel and rental car reservations. Coordinate in and outbound shipping of booth /materials for tradeshows. Proofread written materials, edit and recommend changes for marketing and professional services documents. Administrative and financial manager for the nonprofit Protected Harvest Certification Program application process, including creating new set of books for 2009 accounting going forward. Developed and nurture excellent grower relations and training on the online self-assessment system. Integral member of team that re-built the Protected Harvest website. Bookkeeper , 01/2005 － 01/2008 Company Name － City , State Bookkeeping for six company entities, including AP, AR and ADP payroll and journal entry posting to QuickBooks, bank deposits and reconciliations, vendor 1099s, end-of-year books submittal to accountant, and professional liability insurance applications. Converted MYOB accounting program for five company entities to QuickBooks Pro for January 2006 start date. Set-up an additional company in 2008. Utilized ADP Payroll Service for up to 20 employees. Obtained various state tax agency accounts nationwide. Created Excel spreadsheets to analyze multi-company financial data, workers' compensation SCIF reports and audits. Database updates in FileMaker Pro, plus occasional resume and contract work for the recruiters. Created spreadsheets to track reservation schedules for two vacation rental properties, including online payments, contracts, client communication, keys, and cleaning schedule - for owners' rental property. Bookkeeper / Office Manager , 01/1999 － 01/2003 Company Name － City , State Bookkeeping using QuickBooks Pro for payroll and taxes, AP and AR, general ledger maintenance, billing, project cost accounting and managing variable budget to $1.5 million. Managed insurance administration, wrote correspondence, and produced architectural specifications. Set up all administrative office systems and files for new Aspen office, plus financial management, including payroll, of the Telluride office. Bookkeeping for five company entities on QuickBooks Pro. Produced marketing materials. Created annual client/financial project report. Maintained excellent client, consultant and vendor relations. Project / Purchasing Manager , 01/1997 － 01/1999 Company Name － City , State Managed the purchasing process for interior design projects, including resourceful coordination of national shipments for local interior installations. Developed and implemented effective project management system in Excel for tracking purchases, shipment dates and project costs. Successful Liaison at all levels of client, consultant and vendor relations. Founder / Principal , 01/1996 － 01/2009 Company Name － City , State Founded and successfully managed a small bookkeeping and graphic design service company. Delivered a range of services including bookkeeping, administrative and office assistance, research and writing, travel, presentation materials, business cards, flyers, brochures and chapbooks. Clients included not-for-profit, foundations, architects, alternative health care practitioners, and consumer product companies. Bookkeeper for the Santa Cruz Art League www.scal.org. Learning Resource Center Technician , 01/1993 － 01/1995 Company Name － City , State Managed accounts payable and developed data spreadsheet to track budget. Provided excellent customer service, and computer database instruction on information retrieval, research, and inter-library loan services, plus maintained vendor relations, library supplies, and selected books for collection development. Wrote procedures manual for ordering and cataloging new books. Hired and supervised student employees. Advertised and marketed the 1994 Colorado Mountain Writers Workshop, a five-day, accredited intensive course in creative writing. Created and produced the CMWW brochure, flyers, and advertising. Coordinated faculty and seminar scheduling. Directed all administrative functions and logistics for faculty and participants. Bookkeeper / Office Manager , 01/1987 － 01/1993 Company Name － City , State Managed office operations and financial administration. Initiated computer equipment purchases. Computerized all phases of accounting and architectural specifications. Developed Excel templates for billing, project costs, payroll, general ledger and financial reports. Managed $400K-5OOK budget, payroll and taxes, W-2s/1099s, AP and AR, billing procedures, business correspondence, year-end income tax preparation, and project analyses. Education Metropolitan State College － City , State Bachelor of Arts Psychology - Sociology Graduate Level Studies California State University － City , State Counseling Master's Candidate Community College of Denver － City , State Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO Paralegal Certification Courses: 30 Hours.

PATIENT CARE TECHNICIAN Summary Enthusiastic and hardworking nursing school graduate. Graduated Salutatorian and Magna Cum Lauda from Chamberlain University. My can-do attitude has led me to be a valued member to all my prior employers. I am extremely dedicated and always strive to provide the best service possible, one that I can proudly put my name on. I understand the importance of getting the job done correctly the first time, and in a timely manner. I will be a strong advocate for my patients and for the healthcare team I work for. Experience 12/2016 to 07/2017 Patient Care Technician Interviewed patients, measured vital signs, and documented all information on patients' EMR. Assisted nurses in pre-and postoperative therapy with treatments; inserting and discontinuing Foley catheter, discontinuing IV catheters, and maintaining IV fluids. Collected and prepared laboratory specimens, preformed glucose monitoring. Transported patients via wheel chairs and stretcher, assisted patients to ambulate around the unit. Notified nurses of any conditional changes of patients in my care. Provided care and comfort to all patients, ensuring the best possible care. 06/2010 to 12/2014 Server Company Name Assisted patrons during selection of food and beverages by presenting menu, and offering recommendations. Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests. Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. 09/2005 to 09/2009 Aviation Electronic Technician Company Name Drastically reduced aircraft discrepancies by 30% during my tenure with Patrol Squadron Sixteen. Troubleshot, replaced, and repaired critical electronic equipment on 17 different P-3C aircraft avionic systems. Responsible for accurate and timely updating of aircraft log books. Accountable for over 10 junior sailors in my work center. 07/2000 to 08/2005 Company Name Assisted DVM with medical examinations, triaged incoming patients and managed clients throughout their visit. Prepared animals for surgery, prepared surgical packs, monitored patients under anesthesia, and assisted Veterinarians during surgical procedures. Performed dental procedures, x-rays, lab and bloodwork. Gave vaccinations, obtained blood samples, and administered medications. Monitored and appropriately documented patient vital signs and activity. Clearly communicated instructions to my clients and veterinary assistants. Education and Training June 25, 2017 Bachelors of Science Degree : Nursing Chamberlain University － City , State Nursing May 6, 2011 Associates of Arts Florida State College of Jacksonville Interests Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Skills anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays Additional Information Licensure: *Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Awards: *Salutatorian, and Magna Cum Laude graduate from Chamberlain University. *Honor Graduate: P-3 Electrical Connector and Wire Repair Organizational Maintenance Course and P-3C Avionics Organizational Level Maintenance Course, Aug. 2006. *Enlisted Aviation Warfare Specialist, Nov. 3, 2006 *Department of the Navy, Good Conduct Award, Sept. 7, 2007 *Navy and Marine Corps Achievement Medal, Sept. 6, 2009

COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 to Current Company Name - City , State Computer hardware and software technical support company. Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area. We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy. Install and configure new equipment, including operating software and peripheral equipment. Undertake routine preventative measures and implement, maintain and monitor network security. Convert paper charts to Electronic Medical Records (EMR) for physicians. Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems. Ensure systems comply with industry standards such as HIPAA, MU, and COBIT. Monitor employees or family computer usage. Manage email, spam, and virus protection. Manage system backup and restore if necessary. Commercial Project Manager and Construction Manager January 2007 to January 2011 Company Name - City , State Design and build Construction Company with $100 M in annual sales. Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings. Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals. Instrumental in the completion of 21 commercial projects valued at approximately $50M. Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints. Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software. Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews. Ensure adherence to regulatory guidelines through compliance inspections and OSHA training. Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff. Conduct end to end project management of large or multiple large projects. Construction Manager January 2003 to January 2007 Company Name - City , State Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales. Joined company to oversee project activities. Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations. Fundamental in closing $25M+ in new home sales annually, leading to "Community of the Year" award for quickest settlements, most settlements, and best customer satisfaction. Expedited projects by developing and implementing a 10-month construction schedule. Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting "checkpoints" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections. Project Manager and Network Consultant January 1998 to January 2001 Company Name - City , State Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting. Develops other enhanced services including network design and implementation, equipment selection, procurement and installation. 2.5B in annual sales. Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors. Oversaw project schedules, problem resolution, and account management. Performed human resources functions with regard to hiring and supervising engineers and support staff. Provided technical training to groups of 50+ customers and vendors. Increased sales over 20% through targeted marketing of new software to existing clients. Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers. Ensured secure network operations by implementing Checkpoint Security Software. Improved customer productivity by delivering on-site hardware and software training. Managed customization of products by working in collaboration with "buyers". Develops detailed work plans, schedules, estimates, resource plans, and status reports. Education Bachelor of Science : Technical Management DeVry University - City , State Technical Management Associate of Science : Computer Network Information Systems Westwood College of Technology - City , State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow

DIGITAL MARKETING COORDINATOR Skills PROFESSIONAL SUMMARY Digital Marketing Coordinator skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. SEO optimization expert adept at creating highly-targeted web content that drives inbound traffic. CORE QUALIFICATIONS Strategic media placement Creative content Media relations Special events planning 5+ years customer service & sales experience. WordPress Google Analytics & AdWords Certified Adobe Photoshop Budget planning Reports generation and analysis SEO & SEM Experience Digital Marketing Coordinator 12/2016 to Current City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Managed all social media programs, including online reputation, blogs, and social networking. Planned and managed monthly budgets. Developed marketing strategies and campaigns each month. Maintained and updated websites. Increased following by over 400%. Sales & Customer Service Representative 02/2015 to 02/2016 Company Name City , State Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 30%. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. 03/2011 to 01/2013 Company Name City , State Achieved high sales percentage with consultative, value-focused customer service approach. Earned "Top Seller" for four consecutive times. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Education and Training Bachelor of Arts : Communications Cinema Arts. Communications, English and Journalism 2016 Vanguard University City , State , USA Communications Cinema Arts. Communications, English and Journalism Advanced coursework in Public Relations. Wrote and proofread many articles, press-releases, and scripts. Produced several student-films. Best film 2015 Academic Achievement Award. Skills Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications run in various nodes of Nexio LAN to facilitate collaborative video broadcast workflows. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Led team of 22 developers from Burbank (6), Naperville (8), and Beijing (8 indirect), introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team, and leading team of 3 to 6 from Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, and released deliverables for Nexio Software Suite 6.0, 7.0, 8.0 and Global Proxy Suite 2.5, 3.0, 3.5. Team handles vendor communications for codec level customer issues, and team migrated source revision control to Mercurial, Jenkins, 30+ products. Published functional, REST API, and URI specification document for Hercules web service, and 10 JSON protocol API documents for 3rd party and in-house use. Selected hands-on projects include: Service-oriented architecture: Initiated, architected and executed SOA from concept to completion to facilitate centralized web client opportunities, and 24/7 service models, and team delivered 2 web services, 10 services, 5 desktop clients, and 3 web client pages for essential functions including media playback, metadata access, proxy management, and two-domain content management. Hercules web service for web player solution based off MPEG-DASH: Created complete backend C++ engine to process URI, provide dynamic HTML5 player page, JavaScript source based off dash JS, handle "ready to go" and "just in time" sources, and deliver segmented MP4 atoms (H.264, AAC), and team helped with providing C# web service framework, CLI bridge layer, and device testing. JSON services on TCP stack using C++ as part of SOA: Created header only parser on top of "rapid json" for SAX style reader, multi-threaded server side API framework classes for request-response and notification methods, developed new services Content Manager, and Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, and Transcoder as services, and guided Helper, and Requestor to completion. Content manager service for primary-backup workflows: Architected and developed rules-based, dynamic, multi-threaded C++ engine to manage media contents, and metadata updates between two domains. Scavenger, Transcoder for proxy media: Proposed new method, teamed up, and successfully wrote two new 24/7 products to replace escalated legacy products that required regular hand holding. MediaBase DLL, desktop explorer: Guided to optimize for 200K IDs to meet storage scalability, and achieved interactive UI performance for all conditions regardless of user operation. DTA-Handler architecture in ftp-server: Proposed to introduce single handler to help consolidate all formats as one product build, and scalability, and team added one converter DLL per container for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications:. Hired, mentored and built core editing team to size of 8 from Naperville, collaborated with expanded team in Beijing (8 indirect), teamed up to develop server integration modules for video broadcast workflows, and released deliverables for Video Editing Suite 2.5. Established development process document for consistent procedures and peer code review guidelines, and team established crash dump analysis procedures to help troubleshoot hard to repeat issues. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video and audio rendering engines Scalable decoder and encoder components Hardware integration modules (critical part of business success in post-production space) Interactive picon and waveform drawing components. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Skills API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++

SENIOR FOOD DEFENSE ANALYST Summary Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. Highlights Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations. Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders. Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. Accomplishments Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative. Experience Senior Food Defense Analyst Dec 2003 to Current Company Name － City , State Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply. Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams. Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative. With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets. A leading expert on policies and strategies to address global supply chain vulnerabilities. Influenced senior leadership resulting in significant funding for major international initiative Established long-range objectives and developed innovative strategies to help achieve them.. Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff. Managed the editorial content, design and distribution of the external agency newsletter. Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms. Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries. Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives. Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development. Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs. Project Manager on activities to develop and execute strategies, outreach, and training initiatives. Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources. Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials. Public Affairs Specialist Jan 2000 to Nov 2003 Company Name － City , State Conducted public relation activities to promote effective communications with the media and constituent groups. Marianne L. Elbertson Page 2 Managed preparation and publication of weekly newsletter. Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident. Coordinated and supported agency communication activities and constituent outreach campaigns. Effectively responded to constituent and media inquiries. Established and maintained effective working relationships with all involved stakeholders. Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries. Government Relations Associate Jan 1995 to Dec 1999 Company Name － City , State Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues. Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes. Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals. Public Affairs Specialist Jan 1990 to Apr 1994 Company Name － City , State Effectively responded to media inquiries. Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports. Routinely interacted with member-company executives and representatives in support of organization mission and goals. Assistant Publicist Aug 1987 to Mar 1989 Company Name － City , State Researched and pitched story ideas and tour publicity for a variety of clients. Worked with management to identify trends and developments that might influence public relation decisions and strategies. Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials. Interacted with clients regularly to refine strategic media plans. Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances. Used knowledge of clients' media goals to identify appropriate media forum. Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage. Administrative Assistant Jul 1986 to Aug 1987 Company Name － City , State Prepared documents for purchasers of packages of syndicated television shows owned by Universal. Completed assignments on-time with high accuracy rate. Education Graduate Certificate , Washington Representatives Program 1994 George Washington University － City , State Bachelor of Arts , Radio/Television/Film Production 1986 University of Maryland － City , State Interests Member of the Daughters of the American Revolution Member of the Colonial Dames 17th Century Society Former President of the Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful and persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA Administrator's Award for Excellence: Work on food security intelligence and communication initiatives

PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak ) Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License

EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007

ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program

HEALTH SYSTEMS ANALYST Summary Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate. Education and Training 2016 University of Saint Francis City , State Master of Health Administration 2010 Pfeiffer University City , State Business Administration and Management Information Systems Bachelor of Science Degree Business Administration and Management Information Systems 2012 Certified Health Information Technology -Implementation Manager Certification-CHTS-IM Skills Proven patience and self-discipline Conflict resolution Relationship and team building Claims analysis and review specialist Critical thinking proficiency Government relations knowledge Proven patience and self-discipline Motivation techniques specialist Activities and Honors American Health Information Management Association, Member, AHIMA 2012-Present Dress for Success 2010 to Present Experience January 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2017 to May 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2007 to January 2014 Company Name City , State Healthcare Claims Analyst Loaded and analyzed Medicaid, Medicare, and Commercial health plan data. Implemented analytic directives from senior staff and clients. Investigated issues in healthcare data from acquisition through presentation. Contributed to the development and maintenance of operational, financial, and performance-related reporting packages. Generated Medical reports summarizing cost and utilization trends and investigate drivers. Developed reports for clients using our business intelligence tool. January 1996 to January 2007 Company Name City , State Senior Benefit Claims Consultant Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize Lean efficiency and training procedures for managed care and auto adjudicated claims. Achieved operating-margin targets while fostering a culture of performance and continuous improvement. Gained increase of 25% in financial raises and stock options. Work relationship with Executive, Directors, and clients to maintain good communication goals. Ensured contractual compliance requirements and reporting. Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations. Reimburse expertise on products in all place of service under medical, pharmacy and vision. Experience in contracting Hospital and Physician. Researched and Analyzed Insurance Data as directed. Maintained 95% production and performance goals for six consecutive years. Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9). July 2011 to April 2016 Company Name City , State Academic Resource Specialist II Maintained detailed administrative and procedural processes to improve accuracy and efficiency. assignment duties such as implementation of performance programs, and lesson assessment programs. Developed and executed strategic and tactical plans to meet student and organization needs. Interacted and Partnered with staff and key management teams in implementing strategic action plans to help with identifying organization objectives. Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application. Skills Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow

BIOMEDICAL ENGINEERING TECHNICIAN II Professional Summary Versatile BMET II highly effective at working independently and as part of a team. Expertise in installation and inspection of medical devices. Core Qualifications Microsoft Excel, Project and Visio Adobe Engineering standards OSHA regulations MS Office proficient Competency in procedure development Advanced anatomy knowledge Advanced knowledge of embedded systems Vast technical knowledge Windows XP/Vista DHCP/DNS Ethernet and Firewall proficient LAN aptitude Proficient in AVG, Printers, PC Security systems Knowledge of manufacturing test methodologies. Database servers Local remoter systems support Proficiency in TCP/IP protocols Information security Document management Excellent communication techniques Self-starter Team player Patient and diligent Keen eye for detail Acutely observant Excellent problem solving skills Experience Company Name June 2008 to Current Biomedical Engineering Technician II City , State Properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on the hospital's biomedical equipment. Integration of software for network systems such as Philips, Hillrom, and Hugs Infant Security System as well as installs of such systems. Knowledge of the application and repair of computers and servers and how they interface with medical equipment. Evaluate biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol and complete necessary documentation. Follow-up with hospital staff to ensure resolution. Assist other technicians on basic and complex repairs. Provide efficient service delivery for all medical devices within assigned areas. Share the on-call / pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Brings ideas/concerns to supervisor; participates in department decision-making. Assist senior biomedical equipment technicians or leads with in-service educational programs on equipment use to staff. Ensure all work orders, vendor service reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner. Perform electrical safety checks on incoming medical equipment and monitor maintenance and repair records for them also. Add to or change original components to meet specific or diagnostic requirements. Maintain, inspect, install devices and system configurations, and oversee the hospital's Hugs infant security system which protects all pediatric / newborn patients from abduction. Review outcome of preventive maintenance actions and make recommendations to department staff concerning outcomes. Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment. Knowledge of color code conventions used in component and wiring marking. Promoted to one of 3 Lead Techs overseeing Preventive Maintenance (PM) inspections that are due each month throughout various locations in the hospital, in charge of keeping the Supervisor informed on PM statistics, tracking the PM process week by week, and training other techs on PMs. Ability to lift up to 100 lbs and push a cart up to 250 lbs. Ability to stand and walk for hours at time. Company Name January 2006 to July 2008 Nutrition Clerk City , State Keep a count of patients' carbs intake throughout the day. Assist nurses in monitoring patients' daily meals to ensure they do not eat any foods restricted on their diet plan; prep and serve supplement drinks to the patients while providing excellent customer service. Company Name November 2006 to June 2008 Manager/Assistant Service Coordinator City , State Input, update, upload, and maintain master schedule files for DeVry University Kansas City, MO main campus and other DeVry branches. Utilize Oracle database to schedule courses for the upcoming term and review student academic records to compare grade progression. Provide tutoring for DeVry students, schedule the ESC staff as well as perform clerical chores for the academic and registrar office as needed. Managed a staff of 6-8. Company Name June 2006 to November 2006 Receptionist City , State Answered phone calls and greeted customers, assisted staff with special projects, alphabetized and filed paperwork. Monitored equivalency tests for new students to access knowledge before they enroll and monitored proficiency tests for current students who want to test out of classes. Cleaned student testing. area and reception areas; alphabetized student academic files so they could be ready for scanning into the school's electronic records database; received and submitted transcript requests to the Systems Administrator. Skills

RETAIL SALES CONSULTANT Summary Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate. Highlights Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms. Experience 08/2014 Retail Sales Consultant Company Name - City , State 01/2011 to 01/2014 Communications, Public Relations & CSR Manager Company Name - City , State Media, Community and strategic Public Relations.- Corporate Social Responsibility. Artist Management. Coordination and production of events.- Social Media accounts creation and management. Photography and video production for Social Media channels Managed crisis communications. Established effective working relationships with clients, government officials and media representatives. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Press conferences, media tours, in-stores, and special events. 01/2011 to 01/2012 Communications, Public Relations & Development Manager Company Name - City , State Host of television program 'Del Campo a la Mesa'. Production assistant. Established effective working relationships with clients and media representatives. In charge of sponsorship and establishing commercial alliances. 01/2008 to 01/2011 Communications, Public Relations & CSR Manager Company Name - City , State In charge of all internal and external communications. Company spokesperson and ambassador. Responsible for all forms of Media, Community and Government Relations. Coordination and production of events. Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art. Responsible of all Corporate Social Responsibility public initiatives. Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others. In charge of store opening ceremonies and protocol. Launching of new products and services. Press conferences, media tours, in-stores, and special events. Development of strategies to promote traffic and increase sales. Responsible of obtaining more than $800,000 in solid publicity every year. Media training for employees and store managers. Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program. 07/2005 to 07/2008 Media Relations Manager Company Name - City , State Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image. Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains. Responsible of obtaining more than $700,000 per year in positive, solid publicity. Writing of press releases and official statements. Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences. Worked closely with the Walmart Foundation (charities and community empowerment). Writing of key messages and communications strategies for crisis prevention (internal and external). Coordination and production of events. Publicity efforts for the launching of new products and services. In charge of identifying success stories, press conferences, media tours and special events as well. Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors. The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce. Launching of the $4 Prescriptions pharmacy program. Developing of key messages and delivery of official statements to the media. Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.' Launch and supervision of a reforestation program to give away more than 100,000 trees. The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Established effective working relationships with clients, government officials and media representatives. Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information. 01/2002 to 07/2005 Business News Reporter Company Name - City , State Coverage of the Retail, Sales, Marketing, and Manufacturing industries. Also writing of Politics, Community, and Human Interest articles and reports. 01/2000 to 01/2002 Business reporter / Supplements writer Company Name - City , State Full coverage of the Advertising, Marketing, Media, and Public Relations industries. Also in charge of Business People Profiles, special reports and front-page stories. 01/1997 to 01/2000 Editor/Writer Company Name - City , State Education 1996 Bachelor of Arts : Communications University of Puerto Rico - City , State 1990 High School Diploma : General Studies Ramón Power y Giralt - City , State Languages Bilingual (Spanish and English). Skills Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician.

ASSISTANT STORE MANAGER Core Strengths Visual retail experience in fashion and design Experience in store remodel, store reopening, store transition Stamina to engage in frequent lifting Ability to interpret a variety of diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 to Current Assistant Store Manager Company Name － City , State Coached team to increase sales to a 2.4% growth over last year. Analyzed sales daily to develop daily goals for the store and associates. Prepared monthly scorecard for TM visit resulting in a average score of 95. Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year. Created training to bring awareness of additional categories. Lived the core values set by the Bailey's. 10/2010 to 10/2013 Assistant Store Manager Company Name － City , State Drives for positive results through effective coaching and reacting to the needs of the business. Builds and develops high performing teams by setting challenging goals and holding associates accountable. Consistently maintains and grow a personal base through the use of client books. Implements the monthly VMG to make sure the store is visually appealing and help build upts. Prepare, directs, and participates in weekly management meetings. Positively and consistently demonstrates a neat, professional, and fashionable image. Performs all other duties and responsibilities as directed by the SM, DSM, and RSM. 04/2008 to 10/2010 Assistant Store Manager Company Name － City , State Ensure Making Women Feel Beautiful is the top priority at all time. Understands and demonstrates Chico's FAS, Inc Values with both customers and team. Maintains constant and timely communication with the SM. Prepares weekly and monthly communication for recap with the SM. Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS). Encourage and coaches the store associates in developing their retail skills. 02/2007 to 04/2008 Department Manager Company Name － City , State Efficiently manage everyday activities including daily maintenance and inter-department projects. Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market. Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories. Schedule associates with corporation set labor hours to ensure all department needs are efficiently met. Conduct preliminary interviews in absence of Training Supervisor. Assist with training new associates from performing basic transactions to core recovery standards. Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager. Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory. 11/2005 to 01/2007 Department Manager Company Name － City , State 09/2002 to 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City , State Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented. Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction. Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store. Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store. Update and maintain store visuals according to corporate standards. Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor. Oversee placement of all merchandise and fixtures in the house wares and children's departments. Guide customers through the gift registration process based upon their specific wants. Educational Background December 2002 Bachelor of Science : Textile Products Design University of North Carolina at Greensboro － City , State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display

DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,

WAREHOUSE LEAD Executive Profile A position in Warehouse Management requiring a self-starter with a reputation for dependability Highly qualified warehouse professional with cross functional and cross industry management experience including staff training, inventory control, shipping, receiving and customer service. Responsible for achieving production goals, coaching and motivating staff through workshops, setting up incentive programs, and supervising all operations with accountability to management Extensive inventory control including ordering supplies, disbursing materials and equipment, factory returns, vendor contact and negotiations, and maintaining stock levels Maintained focus on achieving bottom line results while formulating and implementing technology and business solutions to meet a variety of needs Personnel management experience includes recruiting, interviewing hiring / dismissing, training, scheduling, performance evaluation, promotion, and employee relations. Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan projects, multitask delegate as needed, and pay close attention to details while meeting commitment and deadlines. Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, and write concisely. Perform all job functions according to SOP / Procedure Manuals as well as contributing to the technical writing of manuals and to profitability of company. Core areas of expertise include: Self-Starter Personable and professional Exceptional Analytical Skills Process Redesign and Improvement Safety and compliance *Excellent Computer Skills Team Building and Leadership Performance Standards Creative Thinker Quality Control and Compliance Selected value offered highlights: Powerful Strategist able to map creative solution empowering organization with tools needed to produce high quality results. Superior record of delivering simultaneous large-scale, mission critical projects on-time and under budget Talent for proactively identifying and resolving problems resulting in increased productivity. [Job Title] familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Detail-oriented [Job Title] highly efficient in leading shipping and receiving operations. Able to lift [Number] pounds. Flexible schedule and available for all shifts. Skill Highlights Mac and PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet and Research Experience Specialized Training / Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade and Consumer Show Production / Management; Extensive Sales and Advertising Seminars and Training Shipping and receiving Safety-oriented Production scheduling Results-oriented Multi-tasker Fluent in [Language] Safety-conscious Customer-service focused Vendor management Strong communication skills Adaptable Exceptional problem solver Natural leader Core Accomplishments Reduced shipping operating expenses by [Number]%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for [Number] years in a row. Achieved [Number]% accuracy during [Year] [Audit Name] Audit of a [Number] stock-keeping unit warehouse facility. Recipient of the [Award Name] Achievement Award in [Month, year].Named “Employee of the Month” in [Month, year].Saved $[Amount] annually by negotiating better rates with all transportation carriers. Professional Experience Company Name April 2011 to Current WAREHOUSE LEAD City , State Reduced operating budget by [Number]% and misships by [Number] by implementing new policies and procedures.Established transportation cost standards and economical shipping practices. Negotiated bulk shipping discounts with contracted carriers. Company Name June 2008 to April 2011 Warehouse / Support Service City , State Evaluated operational records and made scheduling adjustments to maximize efficiency. Company Name October 2006 to June 2008 MARKETING & EVENT MANAGER City , State Worked effectively in a heavily cross-functional, fast paced environment. Company Name September 2002 to October 2006 WAREHOUSE & LOGISTICS MANAGER City , State Negotiated bulk shipping discounts with contracted carriers. Education Shoreline Community College 1 2010 Earned a Certificate of Completion in Business Software Applications City , State One quarter away for completion of Associate of Applied Arts and Science, current Skills ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM

SALES ENGINEER Summary I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 to May 2017 Company Name － City , State Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions. Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends. Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives. Perform current state reviews and future state recommendations to enhance productivity and increase ROI. Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner. Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers. EHR Application Specialist April 2014 to March 2016 Company Name － City , State Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process. Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times. Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 to January 2014 Company Name － City , State Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients. Understand the varied needs of and specific business objectives/goals of Client. Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize. Perform regular quality checks (QC) of large data sets and large data loads through Oracle. Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables. Manage deliverables and requests for new retailers, items and data coverage. Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping. Education and Training B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6) Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71 Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints *Gain communication and relationship building skills while interacting with members during event setups *Market events through social media, while marketing the brand through self-branding Interests SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. Languages Trilingual - English, Hindi, and Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, and Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5 Data BI Tools: Tableau, R, SAS, and Excel Database Tools: MySQL, Microsoft SQL Server, and Oracle Network Software: Citric and MS Remote desktop CRM Applications: Salesforce, and Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.

CONSULTANT Skills  Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations  Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution  Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's  Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated an organization-wide change in electronic health record systems. Analyzed and summited monthly reports to accounting manager- goal was to demonstrate that all policies and procedures were appropriated practiced  Performed end of day accounting and balancing: Specifically accounts receivable for; products and services purchase internally, & documentation of all co-payments received –. Averaged $12K-$20K in daily balances   Conducted a thorough HIPAA risk assessments: I dentified weaknesses within current record systems-ranging from insurance information to confidential patient information Successfully developed new organizational policies and practices to better protect patient information needed to .   Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA

HR - SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City , State HR - Shared Services Supervisor 01/2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards. Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R. processes and procedures. Company Name City , State Operations Manager 01/2013 to 01/2014 Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures. Enhancing overall customer experience through call coaching and monitoring escalated call trends. Coaching and developing to ensure all client support delivered per contractual agreements. Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement. Responsible for 10 customer service supervisors and 250 customer service agents. Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Effectively establish and maintain cross functional and cross-departmental partnerships. Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013 Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates. Managed the Action Response Team function, ensuring service levels and quality goals were met. Analyzed department satisfaction results and proactively developed and implemented action plans for improvement. Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training. Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue. Company Name City , State New Hire Supervisor 01/2005 to 01/2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate. Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees. Conducted orientation sessions and arranged on-the-job training for new hires. Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials. Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training. Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks. Maintained a database detailing employee training dates, types of training, qualification and recertification dates. Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors. Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement. Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities. Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions. Education B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, , trainer, employee development, employee training, training programs

CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances. Core Qualifications Change management and ability to shift roles and problem-solve quickly in an emerging organization Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts Lead developer and facilitator in training and professional growth Creative problem solving in scenarios with multiple variables Acute awareness for budget management and resource allocation Systems thinking and ecological approach to program development, implementation and evaluation Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work Experience 06/2013 to Current Chief Innovation and Outreach Officer Company Name － City , State Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child. Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS. Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region. Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience. Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility.  Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization. 10/2014 to 04/2015 Consultant - Green and Healthy Schools Academy Company Name － City , State Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation. 06/2008 to 06/2013 Curriculum Architect and Academic Director Company Name － City , State Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than "one-hit-wonder" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to "rethink school." 07/2008 to 07/2009 Science Educator and Environmental Coordinator Company Name － City , State Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization. 09/2004 to 09/2007 Educator - Center for the Highly Gifted Company Name － City , State Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students. 02/2001 to 08/2002 Account Executive Company Name － City , State Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs. 01/2000 to 02/2001 Account Coordinator Company Name － City , State Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment. 05/1998 to 01/2000 Education and Outreach Coordinator Company Name － City , State Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments. Education 2012 Principal Certification : School Leadership Gannon University － City , State 2004 Masters : Curriculum Design and Instruction University of Maryland College － City , State Creative Initiatives in Teacher Education (CITE) Program 1998 BA : Environmental Studies Allegheny College － City , State Professional Affiliations Trained in Human Centered Design at Luma Institute Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center Member of the Remake Learning Network Chief proposal writer for the Thinking Lab HS XQ application  Volunteer curriculum integration adviser to the Pittsburgh Opera Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could "look like" regionally Additional Information Pittsburgh's 40 under 40 Award winner (2015) Presenter at the Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12) Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015) Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019) Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014) Guest blogger on evolveEA's website (2014) Presenter at Greenbuild (2014) Presenter at National Green Schools Conference (2016) Skills expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs

BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * ameredith@desu.edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities. *2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).

ACCOUNTANT Summary Results driven and award winning accounting and auditing professional with over ten years of experience. Motivated team leader and excellent mentor. Exceptional skills in: Generally Accepted Accounting Principles Generally Accepted Auditing Standards Interviewing Techniques Research & Data Gathering Financial Analysis Budget Preparation Accounts Payable/Accounts Receivable Implementing Effective Internal Controls OMB Circular A-133 MS Office Experience 09/2015 to 03/2016 Accountant Company Name － City , State Evaluated the effectiveness of financial processes, and made procedural changes to improve Child Support Cashier Collections and Settlement which, decreased incidence of misallocated funds due to software glitches and documentation mistakes. Recommended video surveillance system installation which, safeguarded cashiers. Participated in committees and task forces established to analyze and resolve systemic problems. Performed a financial data analysis of $1.3 million and 4,700 receipts to locate busy periods in the Child Support Cashier Booth, and noted that the Cashier Booth is usually the most busy during the beginning and end of the month as well as around holidays. Interpreted and implemented a variety of policies and guidelines, and proposed findings and solutions to decrease errors and susceptibility to fraud such as utilizing a second cash register at the Child Support Cashier Booth when cashiers may feel overwhelmed from high client volume. Supervised and trained six staff members on proper utilization of policies and procedures to insure that there would be less possibility of inaccuracies. Reviewed and approved twelve bank reconciliations to insure accuracy. Reconciled Child Support Fee check register on a daily and monthly basis. Audited Child Support Files, and reconciled amount of Child Support owed to the PACSES (Pennsylvania Child Support Enforcement System),. 09/2014 to 09/2015 Administrative Specialist II Company Name － City , State Posted and entered accounting data to the City's financial database using proper fund codes. Gathered and reviewed supporting detail as well as re-computed invoices and backup documentation, and authorized invoices for payment. Examined accounting records to ensure that all data was correctly and consistently recorded. Identified and corrected incorrect entries and other clerical errors. Also, communicated with vendors to assist with billing disputes. Prepared bank deposits and booked income for SELF Inc. client savings accounts in Quickbooks. Also, recorded receipt of money orders. Reviewed and evaluated target, operating, and quarterly budgets for funds amounting to approximately $100 M. Developed reports required by Federal and State monitoring agencies for the Homeless Prevention and Rapid Re-Housing (HPRP) and Child and Adult Care Food (CACFP) program within deadlines. Reviewed relevant regulations, contracts, laws, ordinances and procedures governing departmental decision-making. 04/2005 to 09/2014 Auditor II Company Name － City , State Evaluated city departments for conformity with SAPS (Standard Accounting Procedures), GAAP (Generally Accepted Accounting Principles), and departmental policies and procedures. Audited city departments for grant compliance with CFDA (Catalog of Financial Domestic Assistance) and state requirements. Assessed Federal and State grant compliance requirements including: laws and regulations, administrative procedures, contract terms, and general grant stipulations. Reviewed prior year's audit documentation, audit report, management letter, and budgetary testimony. Met with department representatives during entrance conferences to discuss objectives and timetables. Interviewed department officials to gain knowledge of the internal control systems in place. Also, prepared internal control questionnaires to assist in the modification of audit programs. Selected audit sample, and completed attribute testing of sample items. Prepared and organized audit work papers. Formulated findings and recommendations based on exceptions found. Investigated cases of suspected fraud or abuse including: noncompliance with Charter School laws, contractual fraud, co-mingling of funds, and overstatement of assets on financial statements. 01/2003 to 04/2005 Accountant Company Name － City , State Searched account histories to locate imbalances and incorrect entries. Prepared invoices and reconciled asset and liability account balances for 300 agency contracts, which accounted for $550 M per fiscal year. Established and maintained effective working relationships with agency officials and administrators. Compiled, summarized, and analyzed financial data concerning accounting transactions. Performed basic statistical analyses to determine trends, estimates, and significant changes. Examined accounting source documents for conformance to standard accounting principles, departmental and citywide procedural directives and guidelines, and legal or budgetary restrictions. Provided technical direction to a staff of six financial service staff members. Education Bachelor Business Administration : Accounting Fox School of Business, Temple University － City , State Accounting Professional Affiliations Assisted in auditing Emergency Medical Services (EMS) and found only 60% of Philadelphia Fire Department (PFD) ambulances met a widely accepted standard of arriving on scene at a medical emergency in less than nine minutes, ambulance crews were overworked, and the demand on some EMS units was excessive. Won the bronze Knighton Award from the National Association of Local Government Auditors (NALGA) for submissions -Reviewed the School District of Philadelphia's Charter School Office and noted that 51 out of 63, or 81%, of charter schools' files were incomplete, missing items such as the charter agreement itself, articles of incorporation or proof of insurance leaving them vulnerable to fraud. Recognized for excellence by the Association for Certified Fraud Examiners (ACFE) Skills Accounting, administrative, agency, audit report, backup, bank reconciliations, basic, billing, budgets, cash register, Cashier, Catalog, clerical, conferences, contracts, client, data analysis, database, decision-making, direction, documentation, Financial, financial statements, funds, legal, money, policies, processes, Quickbooks, video

ENGINEERING INTERN Summary Motivated Entry Level Civil Engineer with technical knowledge and a quality assurance mindset necessary to conquer unforeseen obstacles. Organized, detail-oriented, and efficient work ethics. Committed to high performance and mastering tasks to better future duties.   Relevant Courses Materials of Construction Construction Management Reinforced Concrete Structural Steel Design Survey  Engineering Leadership Foundation Design Environmental Engineering Soil Engineering Transportation Engineering Experience Company Name City , State Engineering Intern 05/2017 to 08/2017 Spreadsheets Estimating Dealt with Subcontractors/Suppliers Plan Revisions Company Name City , State Field Engineering Intern 05/2016 to 08/2016 Drill Logs Time Cards Drilled Shaft Concrete Pours Quantities Company Name City , State Field Engineering Intern 05/2015 to 08/2015 Spreadsheets Concrete RFI's Soil Nail Wall Installation Skills Bluebeam, Mathcad, Microsoft Word, Excel, Project, Powerpoint, Autocad Civil 3D. Education and Training Bachelor of Science : Civil Engineering 2018 University of Pittsburgh at Johnstown , City , State GPA: 3.01 Activities and Honors Dean's List - 2013

PARTNER; BUSINESS DEVELOPMENT Summary A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives. Highlights Integrity first Quality leadership Excellent written and verbal communicator Experienced manager Customer service-oriented Training and development Experience 11/2011 to 05/2014 Partner; Business Development Company Name － City , State Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing. Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies. Created documents and data used to communicate the company's capabilities via web-site and presentation materials. Built and successfully presented various strategic marketing plans to prospective clients. Interviewed, hired and trained members of our executional field teams. Worked with field/ executional teams to ensure performance expectations were reached. Built and monitored project budgets to maximize ROI. 06/2009 to 10/2011 Regional Manager; Consumer Engagement Company Name － City , State Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging. Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers. Effectively managed $1.2 mm operations budget. Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency. Instituted compliance and safety parameters during our consumer engagement promotions at large scale events. Experienced (0) accidents and (0) compliance issues. Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness. Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance. Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment. Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to. 05/2002 to 06/2009 Regional Event Marketing Manager Company Name － City , State Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals. Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business. Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary. Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year. Measured event ROI to ensure specific event strategies and tactics were accurate and on target. Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio. Conducted Performance Reviews resulting in continued talent development. Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches. Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth. Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies. Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery. 05/1998 to 05/2002 One-on-One Marketing Supervisor Company Name － City , State Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors). Effectively trained, developed and lead a part-time staff ranging from 15-30 employees. Managed a combined budget of over $200,000. Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume. Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives. Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities. 02/1992 to 05/1998 Sales Representative Company Name － City , State Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts. Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items. Worked Trade Shows to sell designated promotional displays. Managed numerous Part-time employees who assisted in retail sales coverage. Education Bachelor of Arts Degree : Communications Stephen F. Austin State University － City , State GPA: Dean's List recognition Social fraternity member Dean's List Skills Seasoned Leadership, Experienced Manager, Motivated, Balanced

BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze "Big Data" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting.

CONSTRUCTION ADMINISTRATION AND OBSERVATION Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Skills OSHA Certified Excellent customer relations General contracting professional Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services Work History Construction Administration and Observation , 05/2009 to 09/2014 Company Name – City , State Construction Administration and Observation. Full project administration from planning to close out. Duties include but are not limited to:. Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, and Project proposals, contract documents, project technical specifications, design criteria, etc. Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis for project planning. Mapping using ArcGis, and AutoCAD Civil 3D 2013. Observe and report progress on multiple projects, mainly with Water, Waste Water, Transportation, Civil, Parking Lots, and Landfill improvements. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Senior Construction Observer , 04/2008 to 04/2009 Company Name – City , State Observe and report progress on multiple projects dealing mainly with Water and Waste Water, Transportation, and Civil improvements. Duties include but not limited to be submittal review, cost analysis, progress payments, quantity review, field reports and photos. Constructability review of design and base bid cost review, Specifications analysis per type of project review. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Process Engineering Assistant , 07/2006 to 03/2008 Company Name – City , State Observe and report data from pressure gauges for the emulsion and Koch plants throughout the refinery. Equipment operation in Koch plant and around the refinery. Field Engineering Supervisor , 12/2005 to 07/2006 Company Name – City , State Design and build tanks and water piping throughout the refinery. Design build waste water piping, including manholes, force mains, and all appurtences. Field Engineer , 03/2005 to 12/2005 Company Name – City , State Project involved with was a 36 inch HDPE waste water improvement project in Rio Rancho, NM. The Job consisted of ordering materials, cost analysis for project. Data collection for placement of manholes and pipe, Survey data collection for as-builds, supervisor of 35 employees including Superintendant. Construction observer I , 08/2004 to 07/2005 Company Name – City , State Mainly hired for construction observation for the San Juan Chama Water Project for the City of Albuquerque. Large diameter pipeline up to 72 inch CCP, crossing the Rio Grande River and tying into the west side from the processing plant near Alexander Blvd. I observed three different contractors at the same time, placing pipe 20-30 feet deep through residential neighborhoods and along main streets and laterals. Observed the building of the dam along Alameda Blvd, down Paseo Del Norte, to the processing plant and then pumped out to different areas of the City wells. Owner Operator , Company Name – City , State Dirt and Utility contractor throughout the State of New Mexico. Projects consisted of building water and waste water pipelines, building pads, and roads. Subcontracted to Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels just to name a few. Education High School Diploma : 1984 Del Norte High School - City , State Certificate of Completion : Accounting , 1990 International Business College - City , State Continuing Education in accounting Associate of Science : CNM of New Mexico - Engineering Skills 3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type Additional Information GB 98 License with the State of New Mexico

DIGITAL COMMUNICATIONS SPECIALIST Summary Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management. Skills Solid knowledge of AP Style Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook 508 compliance Website content management with OpenSource platforms  Proficient use of mass marketing systems Proficient use of Google Analytics Proficient use of Hootsuite Sprout Social to maintain social media networks Technical writing background with experience writing for national publications Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator Experience Digital Communications Specialist 12/2015 to Current Company Name City , State Develop, write and execute communication plans for projects of all scale. Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program. Utilize Sprout Social to schedule and manage social media posts and activity. Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter. Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973. Develop, coordinate and implement content for all communication channels. Edit and develop content so it is optimized for website publication. Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses. Communications Specialist 08/2012 to 12/2015 Company Name City , State Ensured consistence and accuracy in internal and external communications. Edited and revised all marketing content to guarantee the highest quality of writing. Created and edited content for the organization's annual report. Developed and implemented communication strategies and information programs. Created and carried out social media strategy and oversee implementation of national social media campaigns. Worked with Subject Matter Experts to develop messaging and content. Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content. Reporter 06/2008 to 08/2012 Company Name City , State Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession. Edited and proofread articles. Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee. Wrote about tax law, regulations and issues impacting investors and public companies. Reporter 06/2006 to 06/2008 Company Name City , State Wrote articles covering commercial real estate in a real-time news environment. Wrote daily for eNewsletter. Standardized press releases for publication. Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter. Education and Training B.A : Communication May 2006 George Mason University City , State Communication Skills Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials