text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
How long will it take to deliver something to US? | 13card_delivery_estimate
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What currencies can I hold money in? | 37fiat_currency_support
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How can I view the source of my available funds? | 70verify_source_of_funds
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My new pin needs to be set. | 22change_pin
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Are there any hindrances to using a disposable virtual card? | 30disposable_card_limits
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My password isn't being accepted and I need to reset it. | 45passcode_forgotten
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Can I get a copy of the card by email? | 41getting_virtual_card
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After the transfer, the balance did not update. | 6balance_not_updated_after_bank_transfer
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What is the cost for an exchange fee? | 32exchange_charge
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Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible. | 52request_refund
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virtual card is not working for me | 72virtual_card_not_working
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I made a mistake when I did a transfer so now what can I do to fix that? | 9cancel_transfer
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Can I exchange between GBP and USD on the app? | 34exchange_via_app
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How old does one have to be to have an account with the bank? | 2age_limit
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I would like a virtual card- where can I purchase one? | 41getting_virtual_card
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which kind of documentation do I need for identity check? | 69verify_my_identity
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My card's expiring, what happens now? | 10card_about_to_expire
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Is there a verification code for top-ups? | 71verify_top_up
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Help! I can't find my card. | 42lost_or_stolen_card
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What countries will my card be supported in? | 25country_support
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My top-up has failed. | 59top_up_failed
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I don't have my access code for the app. | 45passcode_forgotten
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I was charged extra for a withdrawal | 20cash_withdrawal_charge
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I would like to know how I can verify my Identity. | 69verify_my_identity
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How can I activate my card so I can start using it? | 1activate_my_card
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Why were there additional charges when transferring? | 64transfer_fee_charged
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How long does shipping take to get to a US destination? | 13card_delivery_estimate
| [
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What places will accept my card for payment? | 11card_acceptance
| [
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I would like an account for my children, how do I go about doing this? | 2age_limit
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How do I exchange my GBP to AUD? | 34exchange_via_app
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My disposable card seems not to be working am I doing something wrong? | 72virtual_card_not_working
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Can you look to make sure the exchange rate is correct | 76wrong_exchange_rate_for_cash_withdrawal
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Who else can top up my account | 62topping_up_by_card
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I think my top-up was cancelled. | 61top_up_reverted
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How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up
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Why do I have a pending cash withdrawal? | 47pending_cash_withdrawal
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I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you. | 0Refund_not_showing_up
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Where do I find the top-up verification code? | 71verify_top_up
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I need to get some more physical cards. | 40getting_spare_card
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I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? | 28declined_transfer
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What happened to where my top-up was canceled? | 61top_up_reverted
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I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | 0Refund_not_showing_up
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Where do I need to go in the app to enter my card info? | 14card_linking
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Why am I unable to take money from my card but the statement says the transaction is still pending? | 47pending_cash_withdrawal
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Which credit or debit cards can I use to top up? | 54supported_cards_and_currencies
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How do disposable cards work? | 38get_disposable_virtual_card
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I had cash transferred but the balance did not change. | 6balance_not_updated_after_bank_transfer
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The exchange rates are? | 33exchange_rate
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I am not satisfied with your company and would like to delete my accounts! | 55terminate_account
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Where do I find the exchange rate? | 32exchange_charge
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When I got cash, my exchange rate was wrong. | 76wrong_exchange_rate_for_cash_withdrawal
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Someone else may be using my card. There are transactions I don't recognize. | 23compromised_card
| [
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Can you explain why there is a payment showing twice? | 63transaction_charged_twice
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The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? | 27declined_cash_withdrawal
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Can I top up by cheque? | 58top_up_by_cash_or_cheque
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What should I do if I see a payment I didn't make? | 17card_payment_not_recognised
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Am I free to top-up as much as I want? | 60top_up_limits
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What information do you need to verify my Source of Funds? | 70verify_source_of_funds
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Is the PIN delivered separately? | 39get_physical_card
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I'd rather not verify my identity. | 74why_verify_identity
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please tell me why my top-up failed. | 59top_up_failed
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Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? | 27declined_cash_withdrawal
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I need help changing my last name on my account. | 31edit_personal_details
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Would I be charged for exchanging currencies? | 32exchange_charge
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Are there fees for top ups? | 57top_up_by_card_charge
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I transferred my funds, why did it not go through? | 36failed_transfer
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Is there a verification code for the top-up card? | 71verify_top_up
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How long with my cash withdrawal stay pending for? | 47pending_cash_withdrawal
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Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean? | 47pending_cash_withdrawal
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I had made a transfer but its still pending. | 49pending_transfer
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How much does it cost to top up by card? | 57top_up_by_card_charge
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Can I get a mastercard? | 73visa_or_mastercard
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In receiving cash, the wrong exchange rate was used for my transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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Why am I being asked to have an identity check | 74why_verify_identity
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There is an important thing from China that I need to transfer. Approximately how long will this take? | 67transfer_timing
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Do you have Visa or Matercard? | 73visa_or_mastercard
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I made a transaction this morning and would like to revert it. | 9cancel_transfer
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Is there a way to reset my passcode? | 45passcode_forgotten
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Does my PIN come with my card? | 39get_physical_card
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Why can't I verify my identity? | 68unable_to_verify_identity
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What type of ATMs accept this card? | 4atm_support
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I'd like to know why my top-up was canceled please. | 61top_up_reverted
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Is GBP a supported currency? | 51receiving_money
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can you check why I wasn't able to top up? | 59top_up_failed
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Can friends add to my account | 62topping_up_by_card
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I was charged a fee after using my card and I shouldn't have been. | 16card_payment_fee_charged
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Why is there an extra charge for money that was withdrawn? | 20cash_withdrawal_charge
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How much does it cost to get a new card? Mine is almost expired. How fast does it come? | 10card_about_to_expire
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Where do I go if I want to link my new card? | 14card_linking
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My transaction to pay for an item was returned to my account. | 53reverted_card_payment?
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locations to withdraw money | 4atm_support
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I receive my salary in GBP. Do I need to configure this somehwere? | 51receiving_money
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What do you base your exchange rates on? | 33exchange_rate
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How do I go forth verifying my top-up card? | 71verify_top_up
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I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through? | 6balance_not_updated_after_bank_transfer
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Are PIN separately? | 39get_physical_card
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Oh no! I lost my card! Help! | 42lost_or_stolen_card
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Can I give my friends access to my account so they can top it up for me? | 62topping_up_by_card
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Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? | 21cash_withdrawal_not_recognised
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What do you need so I can verify my identity? | 69verify_my_identity
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