text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
My address has updated and I need to change it. | 31edit_personal_details
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Are US credit cards accepted? | 54supported_cards_and_currencies
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Where do I link the new card? | 14card_linking
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I need to cancel a purchase I made. | 52request_refund
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can I choose a date for delivery? | 13card_delivery_estimate
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How long does a UK transfer take? | 6balance_not_updated_after_bank_transfer
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. | 0Refund_not_showing_up
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How can I get a real-life card of my own? | 44order_physical_card
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Is there anyway, I can get a disposable virtual card? | 38get_disposable_virtual_card
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Where can I find a virtual card? | 41getting_virtual_card
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How come you need to know my identity? | 74why_verify_identity
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I need to verify my identity, but how do I do that? | 69verify_my_identity
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Is it possible to change to another currency? | 34exchange_via_app
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Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please. | 61top_up_reverted
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How do I get a physical card? | 44order_physical_card
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The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? | 27declined_cash_withdrawal
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I would like to not have to do the identity verification. | 74why_verify_identity
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What other methods are there to verify my identity? | 74why_verify_identity
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I bought something, but the exchange rate looks wrong. | 18card_payment_wrong_exchange_rate
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$1 extra has been charged on my statement, why is that? | 35extra_charge_on_statement
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What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal
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How many disposable cards per day am I allowed to have? | 30disposable_card_limits
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My app says that I received cash from an ATM and I didn't. | 21cash_withdrawal_not_recognised
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I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them. | 24contactless_not_working
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My attempted transfer failed. | 36failed_transfer
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How do I pay by check? | 58top_up_by_cash_or_cheque
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Can you please help me with this exchange? I am trying to get crypto and the app won't let me. | 8beneficiary_not_allowed
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How do I get my top-up verification code? | 71verify_top_up
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I live in the US, how long will it take for delivery? | 13card_delivery_estimate
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Where are cards delivered to? | 44order_physical_card
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The receipient doesn't see my money transfer. | 66transfer_not_received_by_recipient
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] |
How long can an EU transfer take? | 49pending_transfer
| [
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How are exchange rates calculated? | 33exchange_rate
| [
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When should I receive my virtual card? | 41getting_virtual_card
| [
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I believe my card payment exchange rate is incorrect. | 18card_payment_wrong_exchange_rate
| [
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If there isn't much money left can it automatically top-up? | 5automatic_top_up
| [
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I've already topped up, but I cannot see the funds being available. What happened? | 48pending_top_up
| [
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I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges! | 76wrong_exchange_rate_for_cash_withdrawal
| [
-1.7431640625,
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My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? | 53reverted_card_payment?
| [
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] |
I topped up my card but the money disappeared. | 62topping_up_by_card
| [
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] |
The transfer is coming up as pending the payment is due today. Will I be charged a fee? | 49pending_transfer
| [
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Is there a reason my top up hasn't gone through | 48pending_top_up
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Is there any nearby ATM's? | 4atm_support
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i tried to make a transfer to a beneficiary and it didn't go through | 8beneficiary_not_allowed
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I want to top-up using cash | 58top_up_by_cash_or_cheque
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How can I get paid in a different currency? | 51receiving_money
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How come I was charged extra when I withdrew cash? | 20cash_withdrawal_charge
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What is the time frame for a transfer from the US? | 67transfer_timing
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I need it delivered by Saturday. | 13card_delivery_estimate
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Can i deposit my salary to this account? | 51receiving_money
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I can't pull my card out of the ATM. Help me. | 19card_swallowed
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Will there be any charges for money received? | 56top_up_by_bank_transfer_charge
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why do your exchange rates change | 33exchange_rate
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Why is a payment showing up on my card as pending? | 46pending_card_payment
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How do I deal with a stolen card? | 42lost_or_stolen_card
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How can the recipient see my money transaction? | 66transfer_not_received_by_recipient
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I think someone has access to my card numbers that shouldn't. | 23compromised_card
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What is the importance of verifying the top-up? | 71verify_top_up
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Can I have a second card? | 40getting_spare_card
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Where in the app can I find my PIN? | 39get_physical_card
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can you tell me why my transfer failed? | 36failed_transfer
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Tell me which cards and what currency is supported. | 54supported_cards_and_currencies
| [
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Can I use this account to receive my salary? | 51receiving_money
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Someone else is using my card, freeze it. | 23compromised_card
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Which ATM's accept my card? | 4atm_support
| [
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Can I top up from my Apple Watch? | 3apple_pay_or_google_pay
| [
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Do all ATMs take this card? | 4atm_support
| [
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I tried to use my card to top up but all of the money has disappeared. | 62topping_up_by_card
| [
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I would like to apply for a visa card. | 73visa_or_mastercard
| [
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Why am I being charged a fee for transferring money? | 64transfer_fee_charged
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Should I just wait until the post office sends a change of address form? | 31edit_personal_details
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How do I get the contactless feature to work for my card? | 24contactless_not_working
| [
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What steps do I need to take to change my card PIN? | 22change_pin
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Help me reset the passcode. | 45passcode_forgotten
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I believe my card has been stolen, what can I do about this situation? It's urgent. | 42lost_or_stolen_card
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When will the transfer be completed? | 49pending_transfer
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Freeze my account it's been hacked. | 23compromised_card
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app doesnt think its me | 68unable_to_verify_identity
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Is my card usable anywhere? | 11card_acceptance
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How can I get my card out of the damn ATM? | 19card_swallowed
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Somebody used my card to make a purchase | 17card_payment_not_recognised
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Can the card be mailed and used in Europe? | 25country_support
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Why did I have to pay a fee when I got cash? | 20cash_withdrawal_charge
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I requested a refund, and never received it. What can I do? | 0Refund_not_showing_up
| [
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Where do I obtain my virtual card? | 41getting_virtual_card
| [
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What countries are supported? | 25country_support
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How do I make more than one disposable card in a day? | 30disposable_card_limits
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I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? | 28declined_transfer
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Why did the disposable virtual card which I used to pay a gym subscription get denied? | 72virtual_card_not_working
| [
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How can I check the source for my funds? | 70verify_source_of_funds
| [
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Are there any extra fees for adding money into the international card? | 57top_up_by_card_charge
| [
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How can I make my contactless work for the metro? | 24contactless_not_working
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Can you tell me the limits for top ups? | 60top_up_limits
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I received my card but not my PIN. | 39get_physical_card
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When can I expect my card to be delivered to the US? | 13card_delivery_estimate
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Why did it decline my payment? | 26declined_card_payment
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working
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Why is there a direct debit I didn't make showing in the app? | 29direct_debit_payment_not_recognised
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It doesn't let me verify my identity. | 68unable_to_verify_identity
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Was my top up reversed? | 61top_up_reverted
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