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E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Wrong Clinical details | 0 | I had a blood test in Cauldwell medical centre last April. The doctor was really nice and the rest of the staff. As I have checked my results in ICE I noticed the clinical details stated I was on antipsychotic monitoring. It took me by surprise as it's not correct.
I left it for a bit, and then yesterday I rang the practice and enquired about an appointment and flagged up my concern regarding the wrong clinical details. I spoke to a member of staff who raised it with the GP on duty at that time. They both tried deleting the information but unfortunately couldn't. This will then be on my medical which is a false report. I'm just writing this as I wouldn't want this to happen again and hopefully the GP will sort this out for me. | April 2023 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Inflexible appointment system | 0 | Can’t make an appointment.
My husband had a head injury 30 years ago. He does not understand new systems of working or online stuff in general. Hanging on the phone for 1 hour and 40 minutes means he’s given up making an appointment. Last week the nurse phoned to tell him his cardi gram was ok but his BP readings were high. There was no reference to the sleep study he’s been promised no letter has been sent.
He can’t take his tablets for high blood pressure they make him itch day and night.
He needs different tablets but not beta blockers . He has mental health issues as he sleeps from 10 pm til 10:30 am. It takes him 2 hours to get going, wash and dress and he’s slowly losing his independence.
How can he engage with the service when all you offer is at 8:00am to get on the phone or come to the surgery?
Then he could be sent away to have to come back. So immediately he’s given up.
There are other people like him as I work with special needs so what provisions are there at your practice to give disabled people and those with mental health a chance? | January 2023 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Fantastic patient care | 5 | I brought my mother to an appointment on Tuesday at 5:30pm in the evening and was sat in the waiting room. A elderly patient came into the surgery, was sent by the hospital. The lady was clearly very confused, the young lady on reception told her that her that she was in the wrong place. I was expecting this receptionist to turn the lady away but to my Amazement the receptionist called the lady’s doctors found out who she was meant to be seeing and then called the hospital found out the appointment time and place! Not only did this person go above and beyond helping but then she saw this lady was confused, she walked her over to her appointment. The elderly lady was practically in tears! I have seen patient care in all my years but this young lady did really blow me away. She then came back saw another elderly patient struggling to walk, managed to get her a wheel chair! All I wanted to say is after all the hate I read about receptionists at GPS surgery’s. This person needs to be applauded! Bravo, surgery’s needs more staff like you! | November 2022 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Very poor | 1 | I now have to measure my own blood preasure, becouse it's impossible to get to see a doctor. I monitored my blood preasure for seven days as requested by doctor, he sent a link to my phone and asked me to click on the link after monitoring for seven days, when I clicked on the link it had expired as they only last for 48 hours. Since then I have been trying to phone them, but I am still number 1 in the queue, after 1/2 an hour. Now I'm bored and I will try again for the third day running. | November 2022 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Very bad practice | 1 | I came for my baby's 8 week vaccination. Baby is already 9 weeks . I got appointments ment on 13/10/22 at 9.30 am. But receptionist told nurse is off sick can't do vaccine today and she hasn't got any appointments till November and she don't have the facility. I asked baby is 9 weeks already, then she went inside and asked the doctors and came back one of the doctor will come and do the vaccine in 5 mts. But I am waiting here and it's now 11am ,nobody came | October 2022 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Seen improvement | 3 | We have seen improvement in staff attitude, particularly the receptionists, they have become caring and attentive and listen to you over the phone and respond to written queries. The secretary is lovely, and she is initiative-taking to help and listen. Gp appointments are still in shortage, but I was able to book using other GP services on Sundays . I consider the manger has acted, and the practice is ok now after it was not. | September 2022 |
E81060 | linden-road-surgery | https://www.nhs.uk/services/gp-surgery/linden-road-surgery/E81060/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | My GP practice is outstanding, they answer calls promptly and they have never not accommodated an emergency for my children or myself on the same day saving us taking up space at emergency care services . They always offer some form of help which I why I use the word outstanding especially with the current pressures on the NHS ( both staffing and winter pressure ). Reception staff are also always friendly and helpful. | December 2022 |
E81060 | linden-road-surgery | https://www.nhs.uk/services/gp-surgery/linden-road-surgery/E81060/ratings-and-reviews?currentpage=1 | Terrible reception staff | 1 | I recently moved to Bedford and wanted to register at this surgery as I'd heard the doctors are good. What a shame that I was made to feel so unwelcome by the staff on reception. They made it really clear that they would rather I did not register with them and insinuated that I was living outside of the catchment area when I had already checked that I am not. I won't register with them even though they reluctantly gave me the forms to fill out. Those people really let your surgery down. | February 2022 |
E81019 | london-road-health-centre | https://www.nhs.uk/services/gp-surgery/london-road-health-centre/E81019/ratings-and-reviews?currentpage=1 | Patient and caring staff | 5 | I needed to have a blood test and am extremely needle phobic. The surgery arranged for me to have my blood test done at the surgery. The two nurses who saw to me were brilliant, patient and kind from start to finish. They listened to me and made me feel as comfortable as possible throughout.
I would recommend this doctors surgery to anyone. | January 2024 |
E81019 | london-road-health-centre | https://www.nhs.uk/services/gp-surgery/london-road-health-centre/E81019/ratings-and-reviews?currentpage=1 | Fast and efficient | 4 | Called Monday morning had to wait a while on the phones but got an appointment that morning sent for tests that day - fast and efficient- everyone was polite and help from reception to the gp that I saw - thank you | May 2023 |
E81019 | london-road-health-centre | https://www.nhs.uk/services/gp-surgery/london-road-health-centre/E81019/ratings-and-reviews?currentpage=1 | Great experience | 5 | I went to get an injection today and honestly the nurse was absolutely incredible. The nurse was asking me thorough questions and also informed me of information I had not been aware of. The nurse made me feel at ease and built a rapport with me. I would definitely recommend that nurse to anyone. | December 2022 |
E81019 | london-road-health-centre | https://www.nhs.uk/services/gp-surgery/london-road-health-centre/E81019/ratings-and-reviews?currentpage=1 | Can't get an appointment | 1 | You can't book an appointment online and when you phone up they haven't got any either. Heaven knows how you're supposed to see a doctor at this surgery. | June 2022 |
E81019 | london-road-health-centre | https://www.nhs.uk/services/gp-surgery/london-road-health-centre/E81019/ratings-and-reviews?currentpage=1 | Great service | 5 | Had a medical issue needed addressing popped into the elstow surgery , was welcomed and got appt prompt.
Upon return for was again addressed professionally. Though the care/attention and professionalism provided by the GP was outstanding. For that I say Thankyou. | June 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Thankyou | 4 | Would like to say thankyou for the great service i received last Friday when i attended the walk in centre. I was seen promptly by the doctor who listened whilst i described by symptons, i was given an E C G which was fine but he decided to send me to Same Day Emergency Centre to have blood tests. The results from them showed i needed a stay in hospital where i had to have a stent fitted on Monday. I will be forever grateful for the doctor as going when i did meant i got prompt treatment for what was a serious condition in the end. | August 2023 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | States it treats dressings and wounds but | 1 | Arrived, waitEd patiently to be seen, a 90 year old patient with sore open wounds that needed redressing, it’s the only walk in centre within a 20mile radius of their home, states it treats dressings and wounds. Get in meet the very kind nurse only to be told they have no dressing materials on site! What a waste of everyone’s time and energy! Distressing and tiring for the patient. Now at her GPS and guess what no dressings there either! Appalling Bedfordshire NHS! | July 2023 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Awful | 1 | Never an appointment available when ever you call. Pity those that really need appointments but can't get one. | May 2023 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Fabulous NHS service | 5 | I took my son to this walk-in clinic this morning and when we joined the queue at 8:30 there was already a 2-3 hour wait.
The receptionists were absolutely amazing, they booked people in continuously for the next 2 hours and 10 minutes until the rush slowed down - they were friendly, professional and their smile never slipped once. The compassion they showed to each individual that turned up was second to none - true NHS hero’s. Just want to give those two ladies on reception Saturday 3rd December a big shout out. Amazing. | December 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Kindness and compassion! | 5 | Receptionist and lady calling people for their flu jabs were so warm and kind! And the Dr we saw was also so warm and friendly, didn’t rush us and listened so well. Checked my daughter over really well and eased my worries. With the amount of stress the NHS are under constantly they still all have smiles on their faces. Never been to a walk in before but we didn’t have to wait long at all. I was outside when I was called and they didn’t skip over me they came and got me so I am so happy. Really good experience I came away feeling reassured and happy. Thank you so much! | November 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Unable to get appointment | 1 | One of the doctors, that took over an ongoing issue I’ve been having since 2019, around early August 2021, asked me to come back to see him after I have had a blood test.
Since late August/early September 2021, I’ve been trying to get a follow up appointment to see him. I’ve been repeatedly told there are no appointments and to try again the following day. I’ve even asked in the short term I’m willing to see someone else, but there is no appointments.
Something must be wrong if I’ve been trying to get an appointment for a year and can’t get one.
It’s been a pretty much the same situation I’ve been going through (see previous reviews from me) regarding my Cellulitis infections I’ve been having.
I’ve been told to A&E to get my leg dressed 2 to 3 times a week, by receptionists.
The receptionists have also said to go to A&E to have follow up appointments that the doctor I was seeing, who requested me seeing after I had my blood tests.
No wonder A&E is overstretched if Receptionists are telling people to go to A&E for stuff that is usually done at a doctors surgery and stuff like a doctor requesting to see you.
A&E is supposed to be dealing with emergencies and not follow up appointments that a GP has requested and dealing with redressings 2 to 3 times a week | September 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Gem of a walk- in clinic ! | 5 | Needed help re possible chest infection. Seen within an hour by really lovely nurse and initially greeted by friendly reception staff.
Clinic was also comfortable and clean.
Really pleased with service received. | September 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Really Impressed with Staff | 5 | After trying desperately to get through to my own GP without success, i drove to the walk in Centre in Putnoe . I cannot praise the GP i saw highly enough , I was feeling pretty miserable and sick , and he was just so kind to me , and what an efficient clinic, prescription was given immediately and I collected from chemist just over the road from the walk in. 5 star review from me for the walk in clinic | September 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | Exemplary care | 5 | I used the walk-in-centre for an intimate healthcare need, which before coming I was extremely anxious about. The staff, including the receptionist and the doctor I saw, couldn't have been kinder and more understanding. They were extremely gentle in their approach and considerate of how they handled things, seeing me within a very reasonable amount of time. They put me at ease straight away. I was unable to see a female practitioner, and they offered a chaperone without me even suggesting. The doctor took time over my appointment in giving me the reassurance and information I needed. I can't thank them enough. I would recommend using them, and I certainly will if I need to again, where I had previously been fearful of being quickly dismissed or struggling to be seen. | August 2022 |
E81029 | putnoe-medical-centre-partnership | https://www.nhs.uk/services/gp-surgery/putnoe-medical-centre-partnership/E81029/ratings-and-reviews?currentpage=1 | At last, pleasant human contact. | 5 | Just been in regarding a very painful and swollen foot. I was seen after about an hour wait which is nothing compared to a&e and better than my own doctors who I can barely get hold of at all, and where appointments are rarer than rocking horse poop.
My clinician, was beyond awesome. They actually took their time to examine properly, ask all the right questions and do it all while being friendly and human, which is lacking in most other places these days. I would be more than happy to travel all this way again if it meant getting more expertise and would probably ask for that staff member by name.
The reception staff were also friendly and polite, again, lacking in so many places these days.
Thank you. | August 2022 |
K82054 | ashfield-medical-centre | https://www.nhs.uk/services/gp-surgery/ashfield-medical-centre/K82054/ratings-and-reviews?currentpage=1 | avoid avoid avoid | 1 | 1. Staff members are rude and inadequately trained in customer service skills or anything else for that matter
2. Impossible to get an appointment
3. Phone lines are always busy
4. The General Medical Council should close this center to save lives. Even vets provide more care to animals than this place to human beings.
Summary: avoid avoid avoid at any cost. Would like to give 0 stars but that's not an option unfortunately | January 2024 |
K82054 | ashfield-medical-centre | https://www.nhs.uk/services/gp-surgery/ashfield-medical-centre/K82054/ratings-and-reviews?currentpage=1 | Awful Practice | 1 | Before i start, if the Ashfield Medical Centre wants to reply just like to everyone else saying i am not a patient there, i am, however i want to stay anonymous. This practice has always been terrible. For some of my visits, the doctors have sat right in front of me googling my symptoms and deciding my diagnosis from whatever comes up, i can literally do that at home myself instead of paying for taxi and wasting my time coming all the way there just to have my symptoms googled for me. I come in for help and medicine needed not for google to be used to decide my diagnosis. I had covid a while back as well, i called in for an appointment saying my temperature was 40° and my lungs were burning up, i was struggling to breathe. They told me not to call them unless i am dying as they have “patients who require more help.” Last time i went to the practice was about a week ago, where i have seen their phones ringing, and patients waiting at reception while they are sitting in the staff room, drinking coffee and having a laugh as if there are no patients waiting for help. I was supposed to receive a call today from a doctor as a phone appointment but no one has called or tried to contact me in any other way. I highly do not recommend this medical practice unless you want to be pushed further to your death and being given the impression of “I don’t care.” Can not describe how disappointed i am in this. We pay taxes yet not receive the help we need. And what are the staff even getting paid for? For chatting to each other, having a laugh and drinking coffee? Give us the job there as well then. I’m sure many of us don’t mind coming in for a coffee and getting paid for it. | May 2023 |
K82054 | ashfield-medical-centre | https://www.nhs.uk/services/gp-surgery/ashfield-medical-centre/K82054/ratings-and-reviews?currentpage=1 | Brilliant Service Today | 4 | My Husband came home from his appointment today very impressed with the service he had, quick to get an appointment, extremely helpful doctor, took his issue seriously and professionally.
Getting through on the phone is sometimes tricky, but since we have started emailing for an appointment, it has been no problem. | November 2022 |
K82054 | ashfield-medical-centre | https://www.nhs.uk/services/gp-surgery/ashfield-medical-centre/K82054/ratings-and-reviews?currentpage=1 | Great practice | 5 | I cant fault anyone in the practice always there when needed they go above and beyond to help always get a call back from the doctors and they actually listen to you and if u need to be seen they get u in to be seen
Wouldn't go anywhere else | October 2022 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | Attentive Practice | 4 | Helpful and attentive
reception team and
GP services.
Re-assuring, patient
care and quality services
when needed.
Thank you. | February 2023 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | it a brilliant practice | 4 | i have been with this surgery since I moved to Bradwell Common nd have always been satisfied with the level of care . Unfortunately the same cannot be said for the booking line when the surgery is closed I have been poorly for the past 3 weeks and have tried every day to phone and get an appointment no luck so I tried online every night for over 9 days . I am diabetic and my illness has impacted my sugar levels . after logging on to my account I got as far as seeing a list of appointments and doctors , i chose one and just as i did the site just closed down and I lost the appointment . It needs sorting !!!!!!!!!!!!!!!!!!!!!!!!!!!! | February 2023 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | Avoid if you want to be looked after | 1 | I joined the practice a few years ago after my existing practice got into difficulties.
I have ongoing medical problems, and at first there was no issue with appointments and the medical attention I received from my allocated GP was exemplary.
Whenever I went for an appointment I noticed that there always seemed to be people from abroad registering as patients. Now I am told as an excuse for poor service, that the practice has 19, 000 patients; that is 1900 for each of the full time doctors.
As a result it is impossible to get an appointment, but that of course is not unique to this practice. All I will say is that if this were a commercial business it would have gone bust by now, as it’s patients shopped elsewhere.
What concerns me is what I believe is a fall in professional standards. In February 2022 I developed a skin problem. I managed to get a nurse to book me an appointment to see my GP who diagnosed Ringworm; gave me a prescription for an ointment and sent me on my way.
The condition got worse and over the next months I saw 3 more doctors because I was unable to get an appointment with the original doctor, and each of whom merely prescribed a different ointment. Eventually I managed to persuade the last doctor I saw to refer me to the Dermatology Department of MK Hospital. The consultant said that the cause was a side effect of the other drugs I was taking, and he would refer back to the surgery. That was 4 – 5 months ago. I assume he reported but no-one has told me what he said or advised.
Eventually I managed to obtain a telephone appointment with the original GP for several weeks hence. 3 weeks before the day, I wrote to them explaining the situation and asked about the drugs. The staff apparently gave them my letter on the morning of the appointment ,so that they had had no time to consider it. They asked me to give a stool sample for analysis, which I later did (after I had recovered from Covid).
I am told by the staff that the results came back negative and that the doctor had “signed it off”. They have not contacted me to tell me this , or suggested any follow up as my condition is getting worse, and whatever I have has spread to the whole of my body.
In conclusion, I believe that the doctors, having been greedy in their recruitment of patients, have lost any caring skills for their patients that they may have had, and the surgery has become an atrociously managed tick box operation.
I am seriously thinking of breaking into my savings to see a private doctor. I do not think that it should be so after I paid a lifetime of National Insurance contributions. | January 2023 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | Virtually impossible to book an appointment | 1 | I am a new patient. I called today to book an appointment which is relatively urgent. I was told to use the online system and to wait till 7 pm when the appointments for the next day come up. I was on time, but the few appointments that came up at 7 pm disappeared within less than 15 seconds.
Booking a doctor's appointment shouldn't feel like trying to win the lottery. I have wasted a day - had I known that booking was so difficult, I would have gone straight to a walk-in centre. I see that someone else has flagged this in another review, which concerns me that this experience is not unique and that it could keep happening. If this is due to a glitch in the system, I strongly encourage the practice to fix it asap; however if it is not a glitch, they should consider to stop accepting new patients, because they cannot provide a good enough service with the current numbers. | October 2022 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | An efficient practise | 5 | The website is easy to follow and requesting meds online is quick and easy. The reception and enquiry staff are very helpful, compassionate and sympathetic, taking the time to listen to your concerns. They are able to deal with your concerns in a logical and thoughtful manner, making you feel like they aren't just 'reading from a script'. I have yet to speak to a doctor, as I am new to the practise, but I spoke to the pharmacist who listened to me without rushing me off the phone. He also afforded me credibility and took me at my word, something I struggled with at my last practise. A good all round experience. | July 2022 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | Quality Service | 4 | Quality services.
Attentive (patient centered) GP service.
Kind and caring nurses.
Reduced waiting room, waiting times.
Thank you. | June 2022 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | Phone consultations an Issue | 2 | I waited for a doctor’s call between 9 and 10. After that hour I went to the bathroom. Of course that’s when the call comes in. I got to the phone within about 30 seconds at the most, but the doctor had just rung off and sent a text about not getting through to me.
When you want an appointment, the surgery’s response time is measured in weeks if not months. When the doctor calls you, your response time is measured in seconds. If the doctor is rattling through calls at that kind of rate I dread to think how elderly less mobile patients are able to respond in time. | June 2022 |
K82065 | central-milton-keynes-medical-centre | https://www.nhs.uk/services/gp-surgery/central-milton-keynes-medical-centre/K82065/ratings-and-reviews?currentpage=1 | No appointments | 1 | This GP practice has too many patients on its books and, as a result, rarely has any appointments with the doctor available. It has got even worse recently. I always end up going to the walk-in centre if I need to see a doctor. | March 2022 |
K82631 | milton-keynes-village-surg | https://www.nhs.uk/services/gp-surgery/milton-keynes-village-surg/K82631/ratings-and-reviews?currentpage=1 | Can't even speak to GP | 1 | I am getting adverse reaction to tablets prescribed. However cannot even get a telephone call for two weeks! Perhaps we should call it the National Health Non-service. | June 2023 |
K82631 | milton-keynes-village-surg | https://www.nhs.uk/services/gp-surgery/milton-keynes-village-surg/K82631/ratings-and-reviews?currentpage=1 | Great service | 5 | I felt that Mk village practice & the pharmacy next door deserve good recognition after visiting the pharmacy first & then being directed to the surgery, my husband had an issue with his thumb, the pharmacist suggested trying to see a nurse, the receptionist was ever so accommodating & my husband got to see a nurse within 20 minutes, the nurse called in a doctor who prescribed him antibiotics. My husband is on blood thinners & the bleeding hadn't stopped for many days, he also has heart failure & can't do very much these days, he was greatful for the care by all parties & the service he received.
Thank you Milton Keynes village practice & the pharmacy next door. | May 2023 |
K82631 | milton-keynes-village-surg | https://www.nhs.uk/services/gp-surgery/milton-keynes-village-surg/K82631/ratings-and-reviews?currentpage=1 | Registration | 1 | I register this GP and ask the reception to confirm any problem with our name. She reply no problem. However I received the letter from NHS that the name of all get wrong, two sets of our first name missing. While I message the clinic about this issue. The reply email indicates that I have to come up to the clinic to submit the amend form.I submitted the form with name same as my passport and show my passport to the reception staff to check. I just wonder why I still get the letter with wrong name and ask me to submit the amendment form. | June 2022 |
K82631 | milton-keynes-village-surg | https://www.nhs.uk/services/gp-surgery/milton-keynes-village-surg/K82631/ratings-and-reviews?currentpage=1 | Bad experience | 1 | I visited the surgery today to get registered and was told that you don't accept new patients from certain areas, it's funny, because my husband just recently registered with your practice. Also, I am pregnant and by law you cannot reject pregnant women. You are delaying my visit to see a doctor. You staff "advised" to register with a different surgery, which is much further from where I live. Can you explain, how does that make sense?
I asked to speak to the practice manager and the receptionist refused to do so, she kept arguing with me and repeating the same thing like an automated answering machine, instead of being understanding and sympathetic. Patients move from surgery to surgery, so don't tell me that you don't have the capacity. Families should be registered together. | February 2022 |
K82610 | the-grove-surgery | https://www.nhs.uk/services/gp-surgery/the-grove-surgery/K82610/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | Impossible to get an appointment when you need one, been ill for a week, probably need antibiotics and also need a sick note for work but have been unable to get through to book an appointment despite trying for two days, have rung over 500 times (not a guess) but can’t even get in the call queue. And we wonder why everyone ends up at a&e | March 2023 |
E81617 | dr-ps-bath's-practice | https://www.nhs.uk/services/gp-surgery/dr-ps-bath's-practice/E81617/ratings-and-reviews?currentpage=1 | Understanding and supportive | 5 | I have a family member with complex needs and they pulled out all the stops to ensure those needs were meet. I am so grateful for the help they have given. | May 2023 |
E81617 | dr-ps-bath's-practice | https://www.nhs.uk/services/gp-surgery/dr-ps-bath's-practice/E81617/ratings-and-reviews?currentpage=1 | This is the best practice | 5 | Dr. Bath, Marian and all the staff provided me great support from day one. Especially during my time as I was grieving for my daughter's death. I received a great empathy from all the staff I come across during the grieving period. Customer care a good communication skill of the entire staff is appreciated. I wish that in all nhs such professional medical personnel should provide care to Uk population. | April 2023 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | No appointments ever | 1 | I haven’t managed to get a single appointment since 2 months of trying. Their process is to call for appointment everyday at 08:30 am. When I do understandably it’s busy and can’t get through. With in 30 minutes all appointments are filled and there is an automated response saying no appointments try another day. This happens every day. It’s similar to calling Mtv in the 90’s requesting for your favourite song to be played on the television, your call never gets through and you never hear your song being played.
They have an “app” through which you can book appointment, that doesn’t show a single appointment for months on end. | December 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Reception Service | 5 | The Receptionist I spoke to regarding an enquiry was very helpful and Understanding.
She dealt with the issue very proffesionally. | November 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Rude Receptionist! | 1 | Honestly I don't know how she got the job, let alone one in customer service but my goodness the receptionist is rude. Not helpful at all with dealing with my query following wrong directions and she was sarcastic on top of that. I will not be using this practise again. | August 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Not satisfied | 3 | I am pregnant 36weeks and 5days.I need a letter for my university regarding travel restriction. I called gp i did not get appointment rather they said I have to pay for this. It's frustrating that I have to pay for this true letter.I am waiting for price of letter and appointment | June 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Rude inconsiderate receptionist. | 2 | I asked the receptionist if she could send a message three to the doctor asking to ring me like we did thr week before. The receptionist told me I needed to tell her in detail my issue before she would send a message threw to the doctor for him to contact me. I said it is personal the doctor will know what it is about. I then got placed on hold for a minute to be told they no longer send a message asking your gp to phone you even though my gp phoned me the week before using this process. Either lies or annoyed I didn't want to explain what my medical issue is to the receptionist so she told me they no longer send messages. She started explaining to ring up at 8:30 Monday morning at this point I had given up so hung up on her. Patients need help. Not to be made to feel alone. The doctors are good and some of the receptionist are but theres others like the one I spoke to today who have no care in the world for your physical and mental well being. | June 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Excellent treatment | 4 | Had a problem which required dealing with under 2 week rule. Tests arranged promptly, kept up to date with all results, GP contacted me out of hours to check everything was going as planned. Could not have asked for better, the GP in question has always been so caring and the practice is lucky to have him. | June 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | This practice is extremely efficiently run - all the staff are kind, pleasant, well organised and treat you as a person. Doctors and nurses are helpful, knowledgeable and they listen. At a time when GP practices are being highly criticised, this one is outstanding and I can’t recommend it highly enough. A huge thank you to everyone at Larkside. | March 2022 |
E81026 | larkside-practice | https://www.nhs.uk/services/gp-surgery/larkside-practice/E81026/ratings-and-reviews?currentpage=1 | Very incompetent surgery | 1 | Can only get an appointment by phone ,waited almost an hour to be told can’t see a doctor, only by phone appointments.
That’s fine with me just want repeat pascription . Then they changed it , sorry you have to see the nurse. So the next day see nurse, ok pick up prescription next door in the chemist . Go nxt door no prescription. Go to reception, your pascription sent , 40 miles away , to Ruislip. Can I get another one that I can pick up where the nurse told me to pick up? Oh well I suppose we can get you another prescription, but the doctor will have to do it ? Ok can he do that .yes but not now . The next day not ready , day three!!!! Not ready. I had an asma attack and said can you please get the Doctor to give me pascription or I will have to go to A&E !!! At last I got my pascription!!! After three days !!! | January 2022 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Very disappointing | 1 | firstly, it's very difficult to get an appointment here, and finally I got an appointment after trying for almost 2 weeks. the medicines prescribed did not work. i still have the symptoms. i requested the clinician for a fbc test, and she booked an appointment for june 1st. they couldn't find my veins to take samples and test postpones happened twice and finally today, they took my blood sample on june 13. every time i visited, i had bad and rude experience with the receptionists. they are on their personal calls every time. i notice it always. we wait in telephone queue for hours and hours, and now I got to know the reason why. | June 2023 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Worst GP | 1 | Trying to sort out appointment for my wife from last year for removal of polyp, finally got an appointment after 10 months but was cancelled and gp keep prescribing medicines and blood test instead of referring her for removal. | April 2023 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Rude Staff and worst GP Practice | 1 | Staff is extremely rude and unhelpful, always busy using their personal phones instead of helping. I have been told today to go to private doctor instead of booking my appointment. | April 2023 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | worst behaviour | 1 | the people sitting at the counter always talking to clients with rude way. they treat people like we are here to seeking help for no reason. they do not use please, thank you words.
feel free to send someone to check.
We are taxpayers. and they should be aware of it. | April 2023 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Patients are disadvantaged at this practice | 1 | I have faced every experience listed under your other reviews, i.e. rudeness by reception staff, barriers to getting basic medical needs that fall under the patient charter etc. As a working employee with no ability to use personal phones at work or use work devices for personal matters you give no option to patients but to go sick from work just to arrange a prescription review. You are convincing yourselves that your systems are efficient and help the patient - but they are not, they are designed to deter patients from getting the help they need, at the time they most need it. But most importantly your systems have caused me stress and anxiety. Twice I have come off of a phone call upset and in tears feeling I cannot proceed. Feeling that any pain I would suffer from not getting the help is far less than the pain I get trying to battle with your systems. How as a surgery can you ignore these reviews, it is immoral and surely must make you feel you are letting your patients down .... shame on you to have this much power and control in treating people the way you do. | April 2023 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | No service - None! | 1 | Request medication - receive message - have to see GP
Go online see we are very busy make appointment online.
Go online see - either no online services available notice.
Later get into online system - no appointments available please call practice to make an appointment .Call practice. We are very busy Cannot take your call make appointment online.
No service - none at all. | December 2022 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Difficult to obtain an appointment | 2 | The surgery called (on landline) to make an appointment for my son who was at work (he has regular blood test for his condition) . He does Not have a mobile (only the land line) and is not conversant with technology (eg online etc) . I answered the call and said he was at work but that his days off were Monday and Wednesday so if they could note this and call on those days. The receptionist said she would note this. She said for him to call the surgery but the queues are long even early in the morning and it is near impossible to get through. Not everyone has a mobile or access or the ability to use online forms. I appreciate that this is the way doctors are working these days but there are some it does not suit.
Reference another issue.
Some time ago (not related to my sons call from the surgery) after waiting in a queue for 57 minutes I was told that I had to fill in a form to get an appointment. Why is this not made clear on the website or on a voice message when you call? For example a voice message could state if you require an appointment and have access and ability to go online please fill in a form on the website.
This would cut the wait time down considerably
I did go online and the form was quite long winded to fill in.
I did eventually get a telephone appointment but I wanted to see a doctor. | October 2022 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Dedicated to avoiding caring for patients | 1 | Mixed experience when I and family members have seen doctors, sometimes ok and sometimes dismissive. But the biggest problem is the receptionist process, the system seems designed to stop you seeing a doctor. Receptionists hang up the phone after you've been on hold forever, recorded messages tell you specific times to call and then there is no answer at those times, receptionists deny receiving test results when the hospital say they've been sent to GP surgery (this has happened multiple times). Worst of all is receptionists without medical training asking personal medical questions on the phone or in the waiting room when you should be able to discuss those questions with the doctor you are registered with. When you eventually get through on the phone the receptionists will find absolutely any excuse to not let you see a doctor. The supposed 'system' for booking appointments frequently changes so you are always told you're doing something wrong. The whole practice seems set up to deny access to medical care while pretending that it's the patient's fault for not navigating the impossible gatekeeping process. Find another practice if you can. | October 2022 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Unbelievably Bad | 1 | Twice my elderly mother has ended up in hospital because of the negligence of this practice, and even now after promising to have regular reviews of her serious condition, we haven't heard a word since she was released from hospital 3 months ago ????? She is now deteriorating again, and you can't speak to anyone, when you call you cannot get through. When you do no doctors are available, and after begging to get a doctor to telephone. Nobody calls , i am at my wits end, and all i see is my mother ending up in hospital again because this practice is incapable of dealing with their clients. They even have a branch at BUshmead luton that does not even have doctors on site most of the time | September 2022 |
E81032 | lea-vale-medical-practice | https://www.nhs.uk/services/gp-surgery/lea-vale-medical-practice/E81032/ratings-and-reviews?currentpage=1 | Worst service | 1 | rude staff, called for my elderly father for the prescription which sent by hospital to GP. hospita got automated email confirmation that email received by GP but GP's staff told me that i have to call again and tell them to send me on my personal email and then i have to forward to GP. there is no difference if i sent email to GP or hospital send direct to GP. its really frustrated. | August 2022 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Poor communication | 1 | I had a short phone call with a practice nurse who was very eager to get off of the phone even though I was asking relevant questions regarding my pill review. I felt very dismissed and felt I was not listened too. This is very upsetting as pill reviews are only offered yearly and the questions I wanted to ask and the support and guidance I wanted was not provided. When asking questions they were not answered and dismissed straight away. This is not working under the NMC code of conduct of prioritising people or effective practice! | October 2023 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Experience of Triage system | 5 | Filled a online triage request at 08.20. By 08.40 the duty doctor had assessed that a face to face appointment with a GP was required and had been booked. 08.45 reception calls to enquire if the appointment time was OK. 10.00 had been seen by the GP and was leaving the surgery.
What a wonderful service. 5 stars to Flitwick Surgery. | May 2023 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Thanks | 4 | Many thanks to the paramedic, doctor and receptionist for my excellent care on Thursday.
No fun not being able to breathe but the care was excellent
Thank you all | March 2023 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Great new system | 5 | New system now in place. I filled in an online form, had a reply within 30 mins advising me to contact eye clinic with details and then advice received by end of the day after speaking to optometrist . Easy system and didn’t have to wait on the phone for ages. | March 2023 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | New triage appointment service | 5 | Extremely pleased with the new appointment system implemented on 26th January!! I went to the pharmacy about my condition and was advised to see my GP, so on 31/01/23 in the afternoon, just after 1pm; I filled out a form online about my problem and submitted a photo to the surgery. Within less than half an hour, I received a text confirming that I needed a face to face appointment and that one had been made for me the very same afternoon at 4.25pm! I was seen by lovely GP, given a prescription sent to Highlands pharmacy; next door. All done and dusted in a matter of hours. I was very grateful to have been dealt with so quickly and efficiently, just felt I had to take the time and write a review for a place which has received very negative comments and feedback from patients. | January 2023 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | How many blood test results do they need? | 2 | I had some blood tests done for the standard checks. The 1st set came back with statins apparently boarder line. I was asked to repeat the blood test. I did so and again was advised that some results were "boarder line". I was asked to repeat the test again for the 3rd time. I did so and called today, only to be told I have to repeat the test (4th time) as some results are "boarder line"
I give up. How many sets of results do they need to make a decision? This entire blood sucking exercise is stuck in a never ending loop. I guarantee that the 4th set of results will come back and I will again be asked to repeat the blood test. Unbelievable. | December 2022 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Great practice | 5 | Great practice good staff able to work under pressure goodput information on data base willing help people with disabilities all round good team credit to NHS keep up the good work thank you for all your help, Ian | November 2022 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | GP appointment rationing | 1 | This surgery rations appointments by only doing on-the-day appointments. Despite, hitting speed-dial promptly at 8.00am over 100 times on each of 3 consecutive days I never got through in time to catch one of the day’s quota. And this despite having been asked by the surgery to make the appointment with a GP. The web-site suggests on-line booking is possible or suggests times for calling for non-urgent appointments. No doubt this is for the benefit of official eyes looking at the web site. The actual practice is once the day’s appointments are gone you will not get to see a GP that day or any other. Oh, and if you happen to work away from the local area hope you have a sympathetic boss as you will be late to work a lot as you try, and usually fail, to get through successfully | September 2022 |
E81015 | flitwick-surgery | https://www.nhs.uk/services/gp-surgery/flitwick-surgery/E81015/ratings-and-reviews?currentpage=1 | Surgery Dispensary Admin | 3 | I feel the front line customer facing team in the surgery dispensary require possible on going customer service training - On occasions they have been quite curt and although the majority of patients are also employed in job roles , they are under the assumption that patients are able to make trips to solve issues , that on occasions maybe a possible dispensary admin oversight - A little more politeness make everyone's day a little more smoother | February 2022 |
E81043 | marston-forest-healthcare | https://www.nhs.uk/services/gp-surgery/marston-forest-healthcare/E81043/ratings-and-reviews?currentpage=1 | Terrible Patient Care and Service | 1 | For weeks, I have been running the 8.30 am lottery of trying to get an appointment with a GP at the Cranfield Surgery for a new asthma inhaler. Each time I call, I am immediately cut off. Today, after retrying 8 times, I end up number 25 in the call queue. When I get an answer, I am told there are no appointments left. I explain I have been trying unsuccessfully for weeks to get an appointment for a new inhaler and I am desperate. I just need to speak to a GP very briefly to get a new prescription. Again, I am told there are no appointments today and am offered one in a weeks time. I explain that I am out of the Country on holiday next week and I need it before then. I am told that my only option is to go to a walk in Centre. The appointment system and the total lack of empathy and flexibility at this surgery is appalling. I am a very infrequent user of the GP service, but I feel continually let down by this practice. I don't blame the staff, who are doing their best, but this really is a totally inadequate practice and it needs some serious reform to provide any kind of service to the local community. | August 2022 |
E81048 | bute-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bute-house-medical-centre/E81048/ratings-and-reviews?currentpage=1 | Impossible to see a doctor | 2 | The last three times I have tried to call at 8:30 I have sat in hold for at least an hour and a half, just to be told all the appointments have gone. Call back tomorrow and try again. I can't do this everyday as I work. Twice I have tried to get my very unwell child seen, but no. It was more acceptable for them that I call 111 and take him to St. Albans at 11:30pm to be seen. Routine appointment, can see you in a month. Just as well it's not for abnormal lumps or other worrying things. However, copious messages and emails I get sent inviting me to wellwoman clinics, health check clinics, flu jabs, etc. I wonder if so much of the time the doctors have free to run these clinics but not see ill patients is to do with additional funding. It was never like this before, over twenty years a patient here and have never felt so let down. | May 2023 |
E81048 | bute-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bute-house-medical-centre/E81048/ratings-and-reviews?currentpage=1 | Excellent clinic | 5 | For the first time in a few years I met such Professionals in GP. The doctor was very nice, he had time to talk, explain, advise, the nurses the same and the reception staff is also very nice. | November 2022 |
E81048 | bute-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bute-house-medical-centre/E81048/ratings-and-reviews?currentpage=1 | Worse experience every time I visit | 1 | They don’t even deserve one star.
I had appointment and went there to attend it. Been told by reception that I’m next. I waited 50 minutes, but nothing or haven’t been called by doctor. Went to reception and asked them how long it will be more as it’s been 50 minutes. They said oh sorry doctor can’t see you today as he has an emergency. Understand as any one can have any emergency but atleast let patient know so no need to wait for 50 minutes. And worse thing monomer bother to informed me unless I went to reception. I was the only one person sitting in waiting area so how hard is to inform. Very unprofessional staff. This should get close. I had few time issue here but now it’s more then what I could bear it. So decided to leave feedback today. Just seen that they got one star rating and the reason is understandable bcoz they don’t deserve one star even. | February 2022 |
E81048 | bute-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bute-house-medical-centre/E81048/ratings-and-reviews?currentpage=1 | Pro-active practice | 5 | I find Bute House surgery, professional, understanding, friendly and pro-active in health care and support of patients. Demands on the NHS are acute but Bute House staff really do show a level of care to be commended. Thank you. | January 2022 |
E81048 | bute-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bute-house-medical-centre/E81048/ratings-and-reviews?currentpage=1 | Very responsive to online non urgent messaging system. | 4 | I sent a message on Sunday eve and received a call back at 10.30 on Monday morning. A comprehensive conversation resulted in me being given a phone appt for the following day. Very good service on this occasion. | January 2022 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=1 | Outstanding | 5 | Had a morning telephone consultation booked but due to an admin error didn't get to speak to the GP. Called the surgery, helpful receptionist rectified the error, received a call from the doctor for the telephone consultation at approx 7pm that same day. Understand the pressures general practice is under so this was unexpected - GPs and their teams are human beings too and need to go home to rest after a day of working in a pressurised, hectic environment. People need to stop knocking GPs. They want to help us patients but structural NHS problems and systems get in the way of them being able to do that. Sincerely grateful for the above and beyond service provided by my practice. Thank you Leagrave Surgery. | March 2023 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=1 | Went the extra mile | 5 | This week there has been a lot of press about child deaths due to strep A and there have been cases of scarlet fever at my child’s school. When my daughter woke with a painful and red sore throat and a flushed face, I was very anxious. I called the surgery and there were no appointments and I asked could I email a picture, within the hour the receptionist called me to say she would pass it to the GP and I later got a call and a face to face appointment for my daughter. We are quick to criticise GP’s but today I experienced excellent and caring service, even though it meant a large workload for the doctor. Despite it being a long working day for him, he treated us with great care and friendliness. Just to add that the surgery have improved their phone system, you can ask for a callback without losing the place in the queue, this is a fantastic and patient focussed improvement that more NHS services should implement. | December 2022 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=1 | Great practice | 5 | Works well, obviously there are no unlimited appointments because this is the real world. I've been registered with this practice for approx. 15 years, never had any major issues. Only once I had to call back 2/3 days to get an appointment but considering how many patients they have - this is not the practices fault. I have the ability to book in advance which is not something that is available in other surgeries. I have recommended this practice to family who have joined and also have many positive comments to make compared to their previous practice. Overall a great GP practice | October 2022 |
E81010 | dr-whm-matta's-practice | https://www.nhs.uk/services/gp-surgery/dr-whm-matta's-practice/E81010/ratings-and-reviews?currentpage=1 | Getting worse | 1 | I have been registered here over 25 years , and have to say that that the practice has materially worsened in the last 12 months. It was poor even before COVID, but now its significantly worse. Huge waiting times on telephone lines , unable to book appointments in person , telephone or online , even then it's only for a telephone call ( how can you diagnose for example tonsils, chest infection or skin cancer without a physical examination or seeing it ? ) rather than a face to face. If they have to then see you ( nearly always ) , you have to try and book again using the same broken system, which ends up being another delay - why take up two appointment slots , just book a face to face to start . 5 doctors, but none seem to be at the practice or don't come in regularly , they don't call you with test results ( so then subsequent treatments delayed ) , poor telephone manner / impolite reception staff and regularly get prescriptions wrong even after going in to explain in person and in writing multiple times . Even the local pharmacy who deals with them has mentioned this. It is simply not working , which is why everyone then goes to 111 or A & E , and a lot of elderly patients have simply given up . | March 2022 |
E81612 | drs-mirza-sukhani-&-partners | https://www.nhs.uk/services/gp-surgery/drs-mirza-sukhani-&-partners/E81612/ratings-and-reviews?currentpage=1 | no sense of sticking to their 'word' or verbal agreements | 1 | I've had nothing but bad experience at this place along with family members from elder generations too, I took it personal when I logged a call via 111 and they still showed no care or sense of loyalty to their own words of "we will call before 1pm" it then turned to 2pm and now I find myself caller number 1 in the queue for the past 7 minutes as if they've seen my number calling again and purposely left me aside on hold for their own amusement purposes, I would never recommend this surgery to anyone who has family member history in terms of any of your family members suffering from any health issues and the surgery then ignoring those types of people or any relation of those people as a means of getting their own back, this is how I'm left feeling with my personal and hearing from elder generations experience of the health care they provide here, will be changing asap as I lay here struggling to walk in hope of medical advise on how long recovery may take but they have advised the number on the system was incorrect even though I had given the new number both on online NHS report and via phone call so twice the correct number was given and yet they just refer to old system numbers they've not put the effort in to change or realise they are calling the wrong number in the first place, the best I'm left with is I've now spoken to the someone who has taken the new number down at the surgery and I'm left with 'the doctor will call you so now I'm left bedbound awaiting a call in hope to atleast be told "you will need to rest until the back pain goes" but will await the phone call before I can even say that much in regards to how I feel about this gp considering all the personal experiences over the years | December 2022 |
E81612 | drs-mirza-sukhani-&-partners | https://www.nhs.uk/services/gp-surgery/drs-mirza-sukhani-&-partners/E81612/ratings-and-reviews?currentpage=1 | Extremely disappointed | 1 | I tried to book an emergency appointment after receiving my MRI report, all I got in reply after waiting 40 minutes on the phone, We have no available appointments today
I said please book me for Monday,
Reply from receptionist. Call Monday
Terible | January 2022 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Continuous Terrible service | 1 | Trying to contact this surgery is a sham, especially for an appointment, the standard of service supplied has consistently dropped since lockdown, when or if you finally get an appointment the service in general is quite efficient, if I was to pay for this service I would definitely expect a better quality, Oh wait I do and have done all my working life, do I feel as though I’m getting value for money No,not sure what other surgeries are like but would definitely advise anyone looking for a new Doctors surgery give this one a miss | November 2023 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Great practise and care delivered | 4 | Doctor was very nice and reassuring, explained clearly and provided great advice, listened to what I had to say and was friendly. | June 2023 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Poor service as per usual Lister House surgery Luton | 3 | Called the surgery requesting an appointment with a GP as I suspect I have symptoms of a urine infection, waited 30mins to get through, to then be told there are no appointments available and advised by receptionist to contact NHS 111 who managed to get me booked in for a telephone consultation with a GP at my surgery. Waited around for a call back, no scheduled time provided. Eventually received a call mid day and advised by a GP that a urine sample is required and i need to come in. Attended the surgery and the reception staff seemed very confused and lost, I had to repeat myself twice (explaining why i have had to come in). System down and unable to obtain my details. Had to leave details on a piece of paper and contact number with urine sample. Awaiting further contact. Meanwhile, in severe pain waiting around for an outcome. The whole process is just a faff and time consuming. I could have simply been offered an appointment on the day but had to go through NHS 111 to get one. Furthermore, I am still waiting for contact and in alot of pain. With all due respect had this been another patient that has significant health needs it wouldn't suprise me if they drop dead in the time it takes to receive any support. Disgusting service! | June 2023 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Going the extra mile | 5 | On Visiting the practice this morning the receptionist went out of her way to ensure that I could get the medication that was needed would like to say a big thank you | August 2022 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Poor leadership and practice | 1 | This was genuinely once the best surgery in Luton but the standard of support for patients and lack of care is astonishing. I've read the last CQC report and I genuinely fail to see how the inspectors came to the conclusion that it was providing safe practice. How many patients did they speak to. It is impossible to get an appointment, the doctors appear to be working part time and are hardly available and the communications is poor. I can't see how the surgery is taking onboard the recommendation to improve the telephone appointment system. It has got worse. The governance and leaders need to be held to account because patients deserve better. | March 2022 |
E81016 | lister-house-surgery | https://www.nhs.uk/services/gp-surgery/lister-house-surgery/E81016/ratings-and-reviews?currentpage=1 | Get out while you can | 1 | Recently our elderly mum has been poorly and after a stay in hospital tried getting through to sort out her medication, informed doctor wasn’t available. Put through to prescription officer explained the issues , was told she would see if the doctor could sort the medication out for the next day , promised to call me back to confirm That was last Fri , still waiting . Mum has now left them for another practice as not only is it difficult to speak with someone or get an appointment, they have added not returning calls to their repertoire of indifference. | March 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | Great practice | 5 | I contacted the surgery yesterday as my husband is unwell and unfortunately, due to his condition, he is unable to attend the surgery himself. The response from them was immediate and very helpful. One of the doctors visited us today and was so kind and professional. I am very impressed with the Sundon Medical Centre. | August 2023 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | worst practice | 1 | I rarely ever go to the doctors for many things. However i never miss a smear test as i have had abnormal cells from screening and have to go to the hospital for more tests and a biopsy. I have been trying to book in a smear since November 2022. They have cancelled it nearly 5 times now! Absolutely horrific making me wait weeks and weeks nearly months to have a smear test!!! Especially knowing the severity of them and the fact mine are abnormal and they are supposed to be keeping a close eye on them. Receptionist are rude and are not bothered at all. This surgery are the worst and i will not be returning to them and will ensure everyone i know knows about their horrific service and their rude staff. | January 2023 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | Shocked | 4 | I have a chest infection and needed either an oppointment or a prescription for antibiotics. I initially phoned general enquiries to ask if I needed an oppointment or could just get a prescription. I got through on the phone, past all the messages, phone was ringing the a message came on "This Box Is Full, Try Again Later." . I phoned back this time on the appointments line, again got past the messages was number 1 in the cue then a message said no more appointments for today if its an emergency please hold and your call will be answered. Then to my shock it said "this box is full please try later" . So no appointment and no antibiotics guess I will try again Monday or go to hospital. I know lots of people are struggling but to talk to someone is presious. Even if its Just to know why I was calling my Gp or to redirect me else where but to just be hung up on especially when you feel really poorly doesn't feel very nice. At the end of my review I answered 5 questions as I couldn't get an answer I could only put very dissatisfied. | January 2023 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | I can't get an appointment | 1 | I'm desperately depressed, my medication isn't working, I work really long hours so can only call at certain times. I've tried to months to get an appointment but just can't get one. This practice is about as bad as Stopsley, Ashcroft Road. I am just supposed to be depressed and get on with it? What a joke. | October 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | worse practice ever been | 1 | i went to make an appt with gp this morning, at 9.30 am for a child who has fainted over the weekend, and ambulance was called, she, did not need to go hospital because she was conscious, by the ambulance left and adv to see gp following day , only to be told there was no appointment available that day, nor next day. One has to ring in the morning to get an appt, i guess no one is allowed to get ill any other hour in day., Tried to explain to the receptionist, the urgency of it, she did not care or listen,
I had similar experience in past when ever i went to make an appt, I was told its fully booked ,
Afterwards I started going in person at 8.30 am to make an appt and many time , I came back disappointed.
I am a working gp myself and know the situation of health service very well, but this practice has topped the list of non caring, there must be a way to prioritise or keep some appts open for urgent cases, some one must take responsibility to short out the presenting cases, otherwise disaster is waiting to happen,
i so disappointed i will go health minister if needed | October 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | Great service | 4 | After reading so many bad reviews on the surgery I have been with many years, I thought I would put my review forward. I have never had a bad experience with this surgery, receptionist, Doctors & Nurses always so helpful, lovely and caring. | October 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | Nearly impossible to get an appointment | 1 | I have tried so many times to get appointments and I rarely get one - often not receiving treatment I need. I've managed to get only 2 booked in within the last year and one was booked in by 111 as an emergency. I had a telephone appointment that was scheduled for the evening around 5pm. I did not receive the phone call until 8pm, at which point my phone was on do not disturb and I was not offered another appointment after I complained.
You can only book a doctor's appointment for the current day and you can only make those appointments if you call and manage to get through at either 8am or 2pm. Often all the appointments are gone within 5 mins of them turning on the phone.
I am currently stuck with medication that has nasty side effects and I have had to stop taking this medication. I cannot get an alternative medication since only the doctor can change the prescription! I now have absolutely no treatment for my current conditions and there is no way to get it without an appointment. I am suffering at the hands of this surgery and I wonder why I am even having to pay National Insurance in the first place because it's certainly not worth it for me, and anyone else at this surgery. | October 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | Awful Poorest of the poor | 1 | Had a phone appointment for my 5 weeks old babies was called around 18.30 Monday and asked to send photos but now is Wednesday 11.50 no call back.When I call all I get is your on the system and doctor will call you back.Asked them to see the duty doctor and reply is call us back later to book an appointment .Why if the receptionist can see what’s on the system no any other doctor in the surgery can review and give my babies their treatment or why can’t they automatically call me to come in but I have to call them on a line that you can barely get thru and when or if you do,after almost 40 minutes waiting on the phone appointments will all be gone | August 2022 |
E81040 | sundon-medical-centre | https://www.nhs.uk/services/gp-surgery/sundon-medical-centre/E81040/ratings-and-reviews?currentpage=1 | They don't care | 1 | This medical centre is just useless ,for example I'm trying to contact with them since 2 weeks and they don't answer or they have no appointments already , I'm calling always on time and I'm spending more than 1 hour on the phone trying to contact with them . It's very hard to get treated there . I definitely don't recommend , if you respect yourself and your health , go find another practice | February 2022 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Poor communication | 1 | Promises made that urgent referrals had been soon weeks ago only to find out that they hadn’t. I’d imagine that most of us don’t want ‘special service’ but we do demand professionalism and honesty. Disappointed is an understatement | December 2023 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Poor Service | 1 | Never given face to face appointment. Unhelpful staff. Poor service. 3 years old child with throat and chest infection was give telephone appointment and without physical examination, it is unlikely to get proper service. | November 2023 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Surgery’s receptionists are rude | 2 | Needed Appointment for my child and me as we had the same Infection. Called at 8am just to be told only one of us can get the appointment as limited appointments are available so... | October 2023 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Impractical & Rude | 1 | This surgery’s receptionists are rude and they have a ‘rule’ that only one patient per household can book an appointment each day and it’s the responsibility of the household members to prioritise which medical condition is most urgent for that day to take the appointment. They also claim this has been a rule across all NHS GPs for 2 years and it’s the first I’m hearing of it. It’s impractical and borderline (or perhaps completely) unethical to be refused medical care simply because more than one person in a household exists. This was also never made clear on any paperwork upon registration. | March 2023 |