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E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | A very bad experience | 1 | I have tried to make an appointment for a week, literally every day I waited for an hour to be told that they no longer have available appointments.
and when she finally asked me why I wanted an appointment, I realized that the lady had never heard of ovarian cysts. Her words “I’ve never heard of it”. I do not recommend! | August 2022 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Worst ever! | 1 | Tried ringing for appointment last week at 8.45…44 times, permanently engaged then when I finally got through no appointments left and when I told receptionist I’d tried to get through all morning didn’t seem to give two monkeys.Tried again today as have discovered lump in breast which I explained to receptionist and that obviously to me it’s urgent!!!….was told no appointments, no emergency appointments left, ring back Monday morning (which i’d already tried 44 times last week!)or go to walk in centre.Really???? Well I hope for her sake it’s nothing serious! I was transferred to this practice 3 years ago because apparently I’m in their catchment and had no choice in the matter….I will be writing to whoever I need too, to get moved asap, waste of space!Fuming is a understatement!!!!! | February 2022 |
E81073 | the-medici-medical-practice | https://www.nhs.uk/services/gp-surgery/the-medici-medical-practice/E81073/ratings-and-reviews?currentpage=1 | Terrible practice as most of them. | 1 | Getting to see a doctor in this practice is a miracle. I have experienced about 6 different practices in the last 8 years and this is for sure the worst or between 2 worst. NHS system in England has become a patients ki system, denying to people the chance to see a doctor and consulting about conditions and allowing these conditions in many cases to grow until is too late. They make it so difficult for people to get an appointment that people finally give up and continue to live with worst and worst quality of life and more and more weak health. You need to call between 2 time slots which is an absolutely shameful system. Is basically thousands of people calling and fighting to get an appointment to see a doctor in a supossedly advanced society. And if you are lucky you get an appointment then some doctor ( aparently ) will call you whenever they wish or if they wish and if you are lucky enogh to take the phone call when they call you ( because they dont tell you when they will call) is just to talk to sommeone and explaining the reason ( on a phone call!!! ).
Is a third world practice on a third world country. Absolutely shameful and run by people with no soul and no human values nor any kind of empathy. Only this way can I explain how on earth someone would be able to stand this situation on sick people just asking for support. | July 2023 |
E81073 | the-medici-medical-practice | https://www.nhs.uk/services/gp-surgery/the-medici-medical-practice/E81073/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I have been a patient at the Medici Medical Centre for 10 years. Their service has always been excellent. Recently I had an issue and I called st the opening time of 8:30 and was placed in the queue. In 5 min. I had the receptionist on the line and 2 hrs later the Dr called and interviewed me and had ordered blood tests. I find them an efficient, caring and efficient surgery. I am very grateful for their care. | February 2023 |
E81073 | the-medici-medical-practice | https://www.nhs.uk/services/gp-surgery/the-medici-medical-practice/E81073/ratings-and-reviews?currentpage=1 | Poor practice | 2 | I went in with my daughter for a wound dressing. The rude receptionist turned us away because she dont have her own dressing. What kind of medical centre is this that has no equipment even for emergency. This centre is a waste of space. My 4 year old who has had a surgery and got an open wound has been turned away which was very rude of them. | June 2022 |
E81073 | the-medici-medical-practice | https://www.nhs.uk/services/gp-surgery/the-medici-medical-practice/E81073/ratings-and-reviews?currentpage=1 | Good practice | 4 | I have read many bad reviews of this practise but I must say I have over 11 years experience found the staff at reception helpful and pleasent. I do agree the phoning in is sometimes a nightmare of 20 in a queue. But if you use the on line service it is faultless in my personal experience. The care I have received from the nursing staff there and the doctors is very good. I've always found them polite kind patient and helpful. From receptionest to nurses to doctors they are under so much pressure in whats a huge practice. Thankyou. | June 2022 |
E81073 | the-medici-medical-practice | https://www.nhs.uk/services/gp-surgery/the-medici-medical-practice/E81073/ratings-and-reviews?currentpage=1 | Buzzer | 1 | Buzzer still not working! Last time I visited a very polite and helpful
receptionist told me to knock on the window for admission.
On a recent visit, a very officious and unpleasant receptionist told me
to not bang on the window but to call a telephone number. Does
everyone have a mobile phone? | March 2022 |
E81018 | woodland-avenue-practice | https://www.nhs.uk/services/gp-surgery/woodland-avenue-practice/E81018/ratings-and-reviews?currentpage=1 | Unable to access services due to reception | 1 | If by some miracle you are able to get to see a Dr they are good. The problem is that the reception and admin team make it extremely hard to see or speak to a Dr. I can understand they want to save the Dr's time and some people should visit other services like pharmacies etc for some things but this surgery behaves as if visiting the GP is the last resort for anything at all.
Agree with previous review that the phone line regularly cuts while waiting in the queue.
Overall | December 2023 |
E81018 | woodland-avenue-practice | https://www.nhs.uk/services/gp-surgery/woodland-avenue-practice/E81018/ratings-and-reviews?currentpage=1 | Very bad service | 1 | I called in to get booked in for appointments, this practise has the habit of cutting up phone calls, they just randomly hangup a phone call. Keeping in mind that the patient has been in the waiting list and has waited and for them to just cut the call, its time wasting to call this GP. Would recommend going to another GP and hoping they aint the same as this one. | December 2023 |
E81018 | woodland-avenue-practice | https://www.nhs.uk/services/gp-surgery/woodland-avenue-practice/E81018/ratings-and-reviews?currentpage=1 | Very poor practice | 1 | To call these people lazy would be an understatement.
I went today to the surgery at 8:00 am and joined the queue before the practice was open for business.
I was behind about 10 people.
When they opened the practice I waited until my turn came to speak to the receptionist just so she could tell me "Sorry there are no available appointments for today. Bye."
I looked at my watch and saw that the time was about 8:30 am.
Basically it is impossible to get an appointment at this practice.
You cannot get an appointment for the next day.
To get an appointment for the same day you need to go there at 6:00 am and wait two hours outside the practice, and even then you are not guaranteed an appointment.
I have been going to this practice for about 10 years and always came across as exceptionally lazy and work shy.
But this now is a new low. | November 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Thanks to all | 4 | In view of on-going problems, I have needed to have contact with the practice quite a bit over the past 3 months.
I cannot praise all the staff enough. The Receptionists have tried to help as much as possible. The Practice Nurse and Advanced Nurse Practitioners have taken the time to explain things as have the GPS I have seen.
Of course there are problems with the time taken for a call to be answered and the wait for appointments but that seems to be the same wherever you go. We should applaud when things go well. The steady stream of negative comments must be so disheartening for those trying to do a good job with limited resources.
Thankyou to all at Oakridge Park Medical Centre. | September 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Difficult times | 1 | It is extremely difficult to get an appointment with this practice. They are very good at contacting a patient when they need to; for screenings etc., but when a patient needs to speak to them - nothing. I will not attend any preventative screenings, until they respond to my needs. This practice has all forms of online communication disabled. The NHS is broken and this practice has died | September 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Waste of Time | 2 | Had a review of my blood test results this morning (these are every 6 months). I had some concerns with the results but the health care person completely missed the point, recorded it incorrectly in my notes, didn't know what they were talking about, got quite annoyed with me and finished by saying: "are you blaming me for all your problems?" - seriously? Is that how nhs staff talk to patients now?
I really do not want to see this person again, but I don't see that I have a choice - there is only the one person for this service!
My issues are not resolved. It is always a total waste of my time. No wonder the NHS is on its knees! The problem is there is nowhere else to go! It's just incompetence everywhere you go these days.
The practice has been going steadily downhill for some years now - all the original doctors have left and the management is clearly incapable - and I do not see it getting better - not in my lifetime anyway - being an old pensioner.
All this just adds to the stress of an already stressful modern society we live in. | March 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Appalling service. Worst than its ever been | 1 | How can this practice be taking on new patients when existing ones can't get an appointment!
This practice seriously needs to improve its appointment system. No pre-bookable appointments available online or by telephone.
In order to attempt to get an appointment you need to call the surgery at 8am for an on the day appointment. This would work if you were able to get through! I have been trying for a month now, re-dialing over a hundred times to get through. If you are able to do that the queue is almost an hour long and at times 15-20 callers ahead of you. This is a waste of time, as when you do get though all the appointments are taken. So like many others i try the same process over and over, putting up with my symptoms, hoping its nothing serious. No wonder The A&E departments are so full all the time! | January 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Sarcastic | 2 | After calling at 8AM i was pleased to only have one person ahead of me in the queue and my call would be answered in 4 minutes. 17 minutes later it is answered and i am told they have no doctors appointments only nurse practitioner and not until 2:40pm. I asked if they had anything earlier to be told in a sarcastic manner that if they had anything earlier she would have offered it to me. At this surgery you cannot pre book appointments (only the very rare ones released online) so why are doctors not available first thing in the morning. | January 2023 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Impossible to get appointment | 1 | I have received messages to book a health check with the nurse twice now but unfortunately cannot book these appointments online, when calling the surgery the wait for booking exceeds the time i have available to make the call, i cannot wait upwards of an hour just to book a nurses appointment, it would be really good if you could actually book an appointment and not keep receiving reminders to book an appointment when it is literally impossible to get through with a reasonable wait nor the ability to book online. Good thing i dont have any chronic health issues... oh wait I do... how can you have a duty of care when you don't care about answering the phones or make the care easily accessible. | December 2022 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Terrible | 1 | I waited yesterday to be called back off a doctor and and i wasnt because they ran out of time i rang like 135 times just to get threw it was rediculous service and judt for them to ring today a couple of times for the doctor to hang up everytime i answered they are useless tbh telling me i got missed off from yesterday but i was 14th call in the que | October 2022 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Many thanks to Receptionist and GP | 4 | The surgery contacted 2 days ago to arrange for me to speak to a GP in 2 weeks regarding the results of a recent ultrasound scan. We are away then and, for various reasons, I needed the results as soon as possible. I explained this to the receptionist who spoke with the GP. A short while later the results were sent to me.
I cannot thank the surgery enough for all their help in sorting this. They may not always get it right but they certainly did so this time. Thanks. | September 2022 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | Doctors that listen, helpful receptionists | 5 | I have seen many doctors in my life, lived many places in uk. The doctors here actually look you in the eyes and listen to what you are saying. I have seen 3 GPs here now and they were all patient, didn't make assumptions or push me out with a prescription, but took time to understand symptoms and push forward with exploration and advice and follow up!!!. I have never felt so cared for as a patient by a GP. Likewise, several times receptionists have helped me when i have found myself in situations caused by my own bad planning without judgement. They have always done everything to find solutions in an efficient manner. I have never waited long for an appointment when i attend which is unheard of! | August 2022 |
K82032 | oakridge-park-medical-centre | https://www.nhs.uk/services/gp-surgery/oakridge-park-medical-centre/K82032/ratings-and-reviews?currentpage=1 | unusual practices | 2 | I am disappointed with the practice, they cancelled my prescription and then expect me to phone them at 8am which is difficult due to my health conditions and it's whether I'll get to speak to anyone or even get an appointment. It should be the case if the practice are responsible they should be the ones to rectify the issue not make the patient lives harder. | July 2022 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Horrendous | 1 | After calling and calling and calling I finally got through to what can only be described as an uncaring unkind no compassion woman, I asked for an appointment to be told there is no treatment for my condition and that there were no appointments, this is coming from someone who is not medically trained but is trained enough to tell me there is no treatment for me. I called again the next day to and finally got an appointment to which I had to have further investigation at the hospital to which my diagnosis is now cause for a major operation. The receptionist at this surgery need to use there protected learning time to actually be trained for the job. They need to stop thinking they are above every patient at this practice. The practice manager should be ashamed of there employees, maybe a conversation on taking prebookings is in order waiting a couple of weeks for an appointment is better then calling daily only to be told to call again tomorrow at 8am. | October 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Rude receptionists and doctors | 1 | This doctors practice continues to disappoint. Most of the staff that answer the phones are extremely unhelpful and rude. The doctors are no better. I spoke to a make doctor on the phone who literally reduced me to tears I'm so upset with the way I have been treated. It's just not right. There is only one doctor a lady doctor who is actually helpful and nice. I will be leaving this surgery as I don't feel comfortable and I'm very upset with the way I have been spoken to. I would suggest to anyone who is looking for a surgery don't register at this one. 1/10 | August 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Hung up on me trying to get an appointment | 1 | There's no queue system to call in so im literally pressing redial on my phone after every engaged tone. When i finally get through and the phone rings, it rings and rings only for someone to pick up and hang up immediately. Not the first time this has happened when im trying to get an appointment either and if you call later they just tell you to call at 8 am tomorrow. | July 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | I had the pleasure of seeing one of the nurses about my blood pressure, I was seen within a day of requesting an appointment.
At the consultation I was treated by a very friendly nurse who explained everything that I needed to know and put my mind at rest.
I've been a patient at this practice for over 20 years and I have never had any negative experiences.
Keep up the great work! | January 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Docs | 3 | Is very hard if impossible to see anyone face to face with waiting weeks for appointments for blood tests then another week after the results are in for info and help esp frustrating when I know there is a problem from results it causes stress and worry | January 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | First class practice the rece | 5 | The reception Nurses and Doctors are experienced and caring
Dedicated to their patients
A great team | January 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Fantastic staff | 5 | Purbeck health center is a very professional doctors, the staff are caring hard working and always have a smile for you, I can always get a appointment, I've never had to worry about seeing a doctor or nurse, wonderful staff always going above and beyond to help, thank you all for all your help. | January 2023 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Would not register | 1 | I have been with the surgery for over 10 years however it has like most surgeries become impossible to get an appointment. However the surgery it's self advises they only ever have 1 on call doctor in and you can only see him if after you have had a phone call with him he invites you in. A nurse appointment us not available unless they call you first. There is one receptionist who is extremely rude and does not want to talk to you on the phone. On average whether my self or my partner or my children need an appointment it takes around 120 calls at 8am and by 8.05 when I usually get through there is no phone call appointments left with said doctor. They also do not have any midwife care at this doctors you will be redirected elsewhere. | December 2022 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | We have been registered with the practice for many years and can't fault it. The reception staff are always welcoming, friendly and helpful. The nurses and doctors have always been excellent and given us all the help we could have asked for. Highly recommend. | December 2022 |
K82027 | purbeck-health-centre | https://www.nhs.uk/services/gp-surgery/purbeck-health-centre/K82027/ratings-and-reviews?currentpage=1 | A big thankyou | 5 | A big thankyou to purbeck house especially to the nurses there. One in particular had the knowledge to alert a doctor and takes swabs after I had come out of hospital. This enabled the doctor to make a decision to put me back on a healing path. However over the past Month I have frequented the surgery quite often and seen all nurses who have all been amazing thankyou again | December 2022 |
K82617 | the-stonedean-practice | https://www.nhs.uk/services/gp-surgery/the-stonedean-practice/K82617/ratings-and-reviews?currentpage=1 | Getting worse and worse | 1 | Pre-pandemic times: waiting time for an appointment was 3-4 weeks as a norm. Had a few minor issues with some GPs, e.g. basic blood tests haven't been done to identify the issue sooner, refusals to refer to specialists, but it's ok in the end.
Post-pandemic visits: staff, some nurses and even GPs just have no time for you and no manners either. On the last couple of appointments I got talked over, undermined by being told 'I am not the only one...' and brushed off without proper advice. Will be looking for an alternative practice very soon! Avoid. | July 2022 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | I joined the surgery many years ago and was staffed by very good doctors, but now this surgery really feels like a waste of taxpayer money. The reception staff are particularly rude as the surgery remains without a practice manager. | December 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Partners should hang their heads in shame | 1 | Yet again on phone for over an hour waiting in queue. Would help if said how many in queue as just feel no one answers phone! Certainly when visit practices apart from De Parys as quiet as the grave. Is it a call centre who does not answer? Put phone down as rang at 11 after expected long delays so certainly something not right. Utterly disgraceful! And when you consider for unwell people a complete joke! | November 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Can't even speak to anyone. | 1 | One would normally expect to be able to speak to someone at a GP surgery right? It might take a while to get through on the phone, but we understand that. What I didn't expect is what happened when may partner and I tried to call them... we navigated the menus and then were put on hold. About 53 minutes later the phone system hung up on us. That's right... even being patient and willing to wait isn't enough anymore, we just could not get through. | September 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Friendly helpful GP Practice | 5 | Wrote an E-Consult. Had a text message the next day saying a GP would call me. I went into the Surgery to ask if I could be called at a certain time. The Receptionist was very helpful and friendly.
GP called me on the day in question, he was extremely helpful, professional and informative.
I was very happy with the outcome.
Thank you so much. | April 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Great telephone review | 5 | Just had my copd review. The person who conducted it was pleasant, informative and empathetic. After the review I felt listened to, reassured and helped with a few queries I had. Thank you | April 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | still waiting for my appointment | 2 | i called on Wednesday at 8 for a doctors call. this did not happen till 5:45. then was told we would continue our appointment on Friday (today) at 8:30. well its 11:05 and I'm still waiting for the call. so the appointment I had booked is now 2 hours and 35 mins late. this is Ridiculous as I've been waiting by my phone all morning. | March 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Awful practice | 1 | I’ve been sent the same letter and blood test form three times I had my test in January doesn’t anyone at this surgery check their system instead of wasting time and money repeating themselves | February 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Fabulous Care | 5 | Every time I have seen a clinician they have been thorough, kind and competent.
Yes, the phone lines are busy and it's hard to get through but the team are all really helpful and the call back function works well.
A wonderful team of super humans who are all overworked but still want to do their best for you
Thank you. | February 2023 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | I have been with De Parys Avenue all my life, it has been a little harder to get an appointment since they became De Parys Group but it has also given availability at other clinics so it is beneficial.
I have always been able to get a telephone or face to face appointment when needed and the GPs have always been help.
But the real stars are the receptionists, they are so polite, helpful and professional. Despite probably having some really horrible patients call up, they always remain so kind over the phone. I am proud to be part of this service, but hopefully one day there will be more funding to meet the demand. Thanks for everything De Parys! | November 2022 |
E81037 | the-de-parys-group | https://www.nhs.uk/services/gp-surgery/the-de-parys-group/E81037/ratings-and-reviews?currentpage=1 | Terrible Phone System | 2 | Called up exactly at 8am (when lines open), on hold for 45mins, only to be told that all of today's appointments are now gone!! Can that many people have been in front of me in the queue? Why does it let you stay on the line if there are already too many people in the queue? My daughter is disabled, and it makes no difference - no provision for appointments for the vulnerable. The system is terrible and no doubt the staff get to bear the brunt of it. | October 2022 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | phone appointment | 1 | Usually I miss phone appointments as they are hardly happening when scheduled.
I agreed a phone appointment at 10h20 and I book time off work not to miss it. I received the call for the appointment at 9h40 and I missed it as the phone was in a different room. I called back and I queued for 20 mins to speak with someone telling me that, despite the time that was confirmed into the NHS website, the time is just for the purpose of allocating the slot. The call can happen any time during the day. However when I asked if that is valid even for the face to face visit and if basically I can then show up anytime during that day. I was told that it doesn't work in that way. I think this fact is self commenting itself..... | August 2023 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Red Tape | 1 | I tried to get an appointment after suffering from chronic digestive problems for 2 weeks. I got so desperate I went to the hospital. I was advised to get a blood test, I booked one and had to wait over a week then turned up this morning and they refused to do it! 🤬 | August 2023 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Awful practice | 1 | After trying to get through to the surgery 100 times before we finally got in the queue they said that there were no appointments left to be scheduled by them and to contact 111 as they could get one which we did, so after contacting 111 and speaking to a nurse there we were advised that a doctor from the surgery would call within 2 hours, and if they hadn’t called we were to call them to see why we hadn’t received a call. After 2 1/2 hours we called the surgery to see why we hadn’t had a call, and after being on hold for 30 minutes we finally spoke to someone who said that they had not been contacted by 111 which I don’t believe (and 111 confirmed my suspicions when I called them back) and that a doctor wouldn’t be calling as they had no appointments scheduled and none left. | July 2023 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Below standard | 2 | usually when you ask for an appointment it is never available and several times I have been advised to go to the walk-in center. Today experience was with the phone receptionist. Usually I order medicine via a third party app on the mobile, the request goes to doctor that approves it and then within 48 hours I receive my medicines. Recently I was prescribed other medicines and they were not on the list of the app and in the app there was a note to contact the GP to add them to the list. I did it and the first receptionist had no clue about that process. A clear lack of training. The second one had a little more knowledge but when I asked her to pass the request to add them to my GP as she can't add them to the list I was told she can't pass messages to GP, if I need them to call them and that's it. I was sorted after a 20 mins call. Unfortunately all this is not new to me as it is within the very low service standards I experience many times with this practice. | April 2023 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Not the friendliest of staff | 3 | I don't have too much issue getting an appointment, sometimes I have to ring the next day again but that's the experience at most surgeries. I've had issues with mum's prescriptions and personal queries; it's a bit of a mixed bag in terms of staff being helpful, polite and professional. Sometimes you get someone that seems empathetic and some that are just plain rude. My most recent experience was the latter by a lady on reception. Abrupt and no manners! I just wanted a blood form that had been done. Unfortunately, it's people like this that give surgery staff a bad name. | July 2022 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Quick turnaround | 5 | I had palpitations had telephone triage then offered face to face same day had ecg and bloods taken same day at the practice. A referral made same day and got letter next day from surgery giving me choice of hospitals so I chose one close to my work place. Satisfied | May 2022 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | New Patient | 1 | The booking system is ridiculous. Appts are released every morning at 8am. So on 3 occasions I have booked appts assuming that the doctor will ring at the designated time selected, but no the Dr can call at anytime and if you miss the call as along as you call back within 20-30mins you MAY get a call back but probably not likely. I am a new patient and am unable to get an appointment. I would not recommend this surgery quite simply because I can’t get to speak to a Dr let alone see one!!! Pointless | March 2022 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Effective telephone triage system | 5 | Happy with process for appointment. Telephone triage then same day seen for examination.
All seen within half a day was seen on time | March 2022 |
E81013 | castle-medical-group-practice | https://www.nhs.uk/services/gp-surgery/castle-medical-group-practice/E81013/ratings-and-reviews?currentpage=1 | Expert help and support | 5 | The asthma nurse contacted me for a review and was extremely helpful. She identified that my usual asthma medication needed modification and provided me with an alternative. It was indeed exactly what I needed and it stopped my coughing very quickly. It’s also an easier regime to manage. The nurse booked a follow up appointment with me to check on my progress and phoned at the scheduled time. I really appreciated her medical knowledge as well as her warmth and genuine concern. At no time did it feel as if she was just going through the motions and ticking a box. She listened carefully to what I had to say and responded to me as an individual. Thank you, D! | February 2022 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Very Grateful | 5 | Comments are mostly made through negative experiences and dissatisfaction, so I thought it nice to say my treatment at this surgery was outstanding and could not be bettered!
I have always been able to see a doctor on the day of phoning and have been treated respectfully and with compassion. | November 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Poor communication process | 2 | Phoned late afternoon , tel. Process advised I was first in queue….it was 20 minutes later …that I got through, why did it take so long? Receptiounist said their was telephone line fault and should be fixed next week!!! I asked to make an appointment, receptionist was polite and advised me would have to ring back between 8-9am in morning as no appointments made to see Doctor at any other time. Or ring 111 if emergency.
I asked if came into surgery could I make an appointment - no - telephone only.
What has happened to this surgery ??
Why is this practice being allowed, by the NHS to treat patients in this way - you only have an hour each day to secure an appointment to see a doctor- ??And that’s if you can get through on the phone, at all! It is a disgraceful way to run a surgery, and the office Manager should be ashamed of the
surgeries service processes, let alone the doctors that work at th practice, especially when no appointments can be made apart from one hour a day, - If the telephone line is working, …and if, of course, you are lucky and get through. Outrageous! | September 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Very difficult to secure an appointment | 2 | I was told to call at 8 am in the morning to book an appointment. That is what I did. Kept calling and getting the same auto message that the line was closed and I need to call again later. After 10min repetitive trying the line opened and I was told that I was number 20 in a que. I spent another 40 minutes in a que, was told that I was number 1, and suddenly got disconnected without any further explanation. How is that possible? | September 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Questions | 3 | Very slow or fail to respond in good time to set
questions/action.There is something very wrong at this practice. | August 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Wrong coded entries on Nhs app | 2 | Great that I have the NHS app, because the clinician who called me coded the wrong entries for me. Apparently I have a child. Careless and has a huge impact on my patient record, and still not corrected. | August 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Relinquish Responsibility | 1 | It seems this surgery is getting worse than it was. Now the receptionist rings you to tell you your personal blood test results and advise what diet we should be on. Can't get an appointment with a Dr and you call to speak to health professional at 8am after being in queue for an hour, they call you back at 6pm. | June 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Receptionist | 2 | I have explained many a time that I am at work when the perspiration is open and the receptionist normally sorts it out for me,but today I have to be late for work to ring them up | June 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Disappointed patient | 1 | I has just hung up the phone let me add the second time today because I want a doctors appointment. I have been to the surgery twice in the past three weeks I have been seen both times by a Clinician I have Tinnitus which has a pulsing sound in my ear night and day and is really getting me down plus I was put on blood pressure tablets a week ago, that was after paperwork I handed in got lost and I had to resubmit them, I'm 76 years old. No doctors appointments till Saturday. Disgusting Service | May 2023 |
E81006 | stopsley-village-practice | https://www.nhs.uk/services/gp-surgery/stopsley-village-practice/E81006/ratings-and-reviews?currentpage=1 | Great practice | 5 | I had two telephone appointment last Thursday and this both helpful and concise and tests organised in timely manner .also very helpful receptionist
Very impressive and supportive | May 2023 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Great Care of a very elderly patient. | 5 | I emailed the surgery about my elderly Auntie at 11pm on Thursday night (2.2.23). The surgery responded at 10:15am today (Friday 3.2.23). They said a Doctor would ring my Aunt early afternoon. The Doctor did ring her and then took the time and trouble to ring me to explain the situation and treatment!
The prescription was sent to the pharmacy and the antibiotics were started today! The surgery were very responsive and the Doctor was really lovely with my elderly Aunt. Thank You, thank you very much. | February 2023 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | They hang up on you | 1 | I rang this morning after failing to get an appointment for someone to look in my ear due to ear ache last week. After half an hour on hold (I rang at 8am) and 20 minutes of being "number 2 in line". They cut the line. I have been offered a telephone appointment last week but a doctor can't look in my ear over the phone! Absolutely appalled at this surgery. They are failing patients who really need access to good quality health care. | October 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Very disappointed | 3 | I try to book an appointment I wait 2 hours on the line and I was nr 1, and after the receptionist close the phone!!!! How is this possible? Do u think I hv time to stay all day on the phone?And now I call again and I am sure no appointments available!!! Very disappointed | June 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Never answers the phone! | 1 | I phoned today at 8am and was number 5 in the queue. 45 minutes later I'm still only number 3! Has the receptionist forgotten the magical ring ring device on their desk? Best thing is that the phone system will boot me off by 1hr and I bet I'll still be at number 3! This place has gone downhill so hard since the new provider has taken over, shame on you. | May 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | No chance for an appointment | 1 | Started calling sharp at 8am, 16th in line. 2hrs in 6th, phone disconnects. 14th in line, 2hrs in 1st, phone disconnects. Impossible to get through, this is ridiculous. | May 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Useless | 1 | This practice is totally useless...you stay 1 hour in a queue and then they just say to call the day after cause they finish the appoiment for today...what is the sense of this??? I have to kepp calling everyday and pray basically...totally totally useless u should close this awful clinic | April 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Disaster reception | 1 | Once you battle through reception and see a nurse, specialist, or Doctor, everything is fine. They are caring, thoughtful, and recently went above expectations to help. However, it is a massive battle getting through. Reception is a disaster. Impossible to get an appointment; when are those who work supposed to phone to chance getting one? There is no care or compassion. I have been trying for three months to be seen about something important and have not been successful. Even getting repeat prescriptions is a fuss. I have had enough and will move to another GP. This place is a total abomination in how it operates and is managed. | March 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Can't get an appointment. Lack of patient care. | 1 | Can never get an appointment with this surgery. Reception team are very rude, you sit on the phone from 8am to 9/10am sometimes and when you get through there's no appointments left!
Today I had to put a medication request in 4 times as the surgery wouldn't prescribe an asthma inhaler because I didn't have a "medication review". Booked a medication review, requested an inhaler. They declined it because I had already had one the week before which I already told them I misplaced. Lack of care.
Last straw has been had & I am changing surgeries.
Disgusting service, lack of patient care. | January 2022 |
Y02463 | the-town-centre-practice | https://www.nhs.uk/services/gp-surgery/the-town-centre-practice/Y02463/ratings-and-reviews?currentpage=1 | Worst surgery | 1 | They dont have concern about patients, even they dont wish to work for people. im suffering from thyroid it took me 3 hours to book an blood test appointment in phone call that to after one month they book me in, i have waited for 1 month for the result and again 1 month for the docs appointment for prescription and 10 days for the medicine to reach me. Who knows in this 3 months may be my levels in blood varries, very disgusting. | January 2022 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Disappointing to say the least | 1 | 6 weeks ago was asked to provide a sample after a visit with the doctor, provided that the next day. Being worried about results and not having heard anything!! Called today to be told the sample was rejected over 4 weeks ago. I was not informed of this. It took for me to call to see if my results have come back to find out this information.
Absolutely disgusting | October 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Terrible administration | 1 | I called the practice and joined the appointment queue, after 2 hours in the queue the call was terminated by them before I could speak to any staff. I called back as my medical need is not urgent but is important only to receive an automated ‘try again later’ message. I’m not sure that’s practicing patient safety as the telephone lines seem to be the only way to book an appointment and other reviews seem to raise similar grievances. | August 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Great practice | 5 | I would like to send a big "Thank You" to the staff at Bramingham for helping me. You quickly responded to my request, phoned me and a prescription was waiting. You are a fabulous team, thank you. | April 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Terrible service | 1 | Trying to get a face to face appointment were I need a review of my medication. Over a month ago when I started using my medication I was told I would need a review. At the time I was told I couldn't book that far ahead. Today it took me 20 mins to get through to be told sorry no appointments as there is only one doctor. Next I was told I can have an appointment for 22 May, are you serious? I need a review of my medication to know if I should stay on it. Now I don't know what to do this could have a serious impact on my health physically and mentally. I am sitting here in tears feeling frustrated, not knowing what to do | April 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Very poor service. Really not good enough. | 1 | I have been coming to this practice all my life, but it is so poor now I need to find somewhere else. First off, nobody answer the phone, at this very moment I have been on the line for 21 minutes and I am still 'caller 3'. Whenever you ring nobody answers! If I am lucky enough to get through I usually get told that I have to wait a month to get seen by a GP. I was offered to see a nurse on the day recently but no GP. I said yes, and she was very nice but she had no idea. 3 days later I was in hospital. The last three times I have had a problem I go to A&E, it's a long wait there but at least you get seen by someone. | March 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Awful receptionists; no common sense | 1 | This used to be a great surgery but the last month or so has become appalling. You can never get through and when you do the receptionists are so poor that they decide what they think with absolutely no basis at all.. I’ve had instances where the receptionist has ignored my pleas for a toddler with breathing difficulties to be given a morning appointment .. and also where a receptionist has decided a face to face appointment is needed but won’t give one for nearly two weeks (eye related which 111 said needed a gp that day). The practice has become a joke - even when I eventually saw a doctor they were appalled that our only option was to go to a&e because of the decisions made by the receptionists. Don’t join here if you ever think you may need to see a gp with any urgency. Incredibly disappointing. | January 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Great reception staff | 4 | I have to compliment the reception staff, the team are great and very professional. Yes the surgery does have major issues but the reception team do their upmost to help patients and I personally really appreciate this, especially when you are at your most frustrated and these guys pull out all the stops to sort out the issue, obviously I would have preferred the issue to not occur (every month) but it does and whilst the processes involved are still not sorted at least this part of the team are great | January 2023 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Great Receptionists, Doctors and Staff | 5 | I have found all the Receptionists, Doctors and Staff very dedicated and helpful. They all work very hard to give the best care possible.
I would recommend this surgery.
Thank you | June 2022 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Great doctors and receptionists | 5 | Being a vulnerable person I found it hard to get the antiviral I needed after a positive Covid-19 test but the staff at this practice went above and beyond and the next day I had a delivery of antivirals from Bedford hospital thank you so much to everyone x | April 2022 |
E81064 | bramingham-park-medical-centre | https://www.nhs.uk/services/gp-surgery/bramingham-park-medical-centre/E81064/ratings-and-reviews?currentpage=1 | Poor appointment options. | 1 | It takes upto an hour to get ahold of someone on the phone and then none urgent appointments have a wait of three weeks. Despite this the surgery is still taking on new patience. I would have throught managing your current capacity should be done before looking to expand it. I would NOT recomment this GP Surgery for that reason. The staff themselves are great, with the practises nurses and receptionists being very helpful IF you can actually get to speak to anyone that is. | February 2022 |
E81076 | dr-dv-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dv-shah's-practice/E81076/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Cannot fault the surgery …from friendly receptionist to caring Nurse and Doctors.
I went in for a blood test and a general health check up. Both appointments went well. | June 2022 |
E81063 | dr-k-prasad's-practice | https://www.nhs.uk/services/gp-surgery/dr-k-prasad's-practice/E81063/ratings-and-reviews?currentpage=1 | Outstanding practice | 5 | This surgery provides the best care and service to its patients, my family have been registered here for nearly 40 years and have always received the best care.
The receptionist team are very helpful, polite answer the phone in good team, the practise has outstanding team of doctors who provide the best care. Tests are dont on time, prescription requests, referals are all done promptly.
Highly recomended, best surgery in luton. | September 2022 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Bad Reception and Unavailability | 1 | I have been trying to speak to my GP about 5times, I call every morning, it takes over 40mins before they even pick, I am always told they are fully booked. One of them even banged the call at me on the 24th of October. | October 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Freely and caring | 5 | After ringing up to book an appointment i was told a doctor would call me back later that day. Which they did, in good time and the help and guidance i was given was very caring and understanding of my concern which put me at ease. | June 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Dr Farah samad | 4 | Dr Farah Samad is a life saver when she called me for appointment she within no time assessed the severity she advised me to call 999 but I refused because of my 2 young children she then explained how important for me to call 999 I agreed but then I didn’t call as I was looking after my kids she called me again to check but till then I didn’t called the ambulance she got worried about me she kept telling me to call 999 but then she go above and beyond and she called ambulance on my behalf and within few mins ambulance was with me and when paramedic came they said your GP is a life saver as we urgently need to take you to hospital I went to hospital in the ambulance they tried constant nebulisation I reached hospital and had arrest I went to HDU after 5 days I came home and then again dr Farah called me to find out how I am doing and arranged a follow up for me
Dr Farah samad NHS need more doctors like you you are an angel God bless you I don’t have more words to thank that I am alive because of you
I had bad experience with this practice in the past please follow a human pattern like dr Farah did please respect us and learn how to give respect to patients from dr Farah samad if she is so good why can’t you all doctors be at least she is light of hope for us patients | June 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Great Dr service | 5 | Had a telephone appointment today. The Dr took time to listen about my symptoms, asked questions and gave advice. Informed me about what would happen next and what to expect. I was made to feel at ease with the Dr’s friendly approach while still being professional. Very happy with today’s appointment. | May 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Best doctors Dr Tahir & Dr Farah | 5 | I must say best doctors they listen their patients very nicely and excellent approach towards the patients very humble attitude in the whole surgery its pleasure to meet both great personality. | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Very good practice | 5 | Very helpful doctors, always have time for patients. I am happy from tablets they look for my health and caring for my. Thank you very much. | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Very Happy - great service | 5 | My son needed treatment for conjunctivitis, he was seen too quickly, effectively and professionally, I am extremely happy with this surgery, I think they all do a great job!! | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Dr Tahir mehmood & Dr farah samad | 5 | Amazing doctors with amazing service provided both doctor's were amazing seen my child on urgent basis welldone | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Excellent doctors practice | 5 | Have found this practice provides an excellent service,they are completely methodical in helping the patient and trying to find the best form of treatment for them.Have never heard any negative feedback,always positive from this practice and patient’s | March 2023 |
E81028 | dr-r-khanchandani's-practice | https://www.nhs.uk/services/gp-surgery/dr-r-khanchandani's-practice/E81028/ratings-and-reviews?currentpage=1 | Excellent appointment | 2 | The doctor dealing with me listened, made me feel comfortable and asked questions which helped me to explain my concerns and symptoms. This is not what I normally experience from this practice. | February 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Worst Doctors Surgery in Billingham | 1 | Trying to get an appointment is near enough impossible.
Receptionists are extremely rude and patronising. | January 2024 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Appointments almost impossible to get | 1 | Incredibly difficult to get an appointment. Just referral to walk in. Staff bemoan staff shortages, long patient list. Phone service still references an app booking system no longer used and redundant website. Only plus is the GPs are great | December 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Rude and unprofessional reception team | 1 | Tried to book an appointment and every day I tried in the morning from 8:00 to 9:20. After this they said there is no available appointment for today. Always keep you in line for long time and then don’t give appointments. The receptionist was very rude too. They act too bossy and not helpful.
Do not recommend them for any one | December 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Terrible practise | 1 | This being the third time my prescription comes to me late.For me this is a big big deal. You say it should be ready on five days,no chance.This time l have had a very stressful four days.l just hope l will receive it Monday. | September 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Diabolical service ! | 1 | I went in nearly 2 weeks ago to ask for a medical summary, was asked to complete a request form, according to which it would take 7 days, 2 weeks on and it still hasn’t been done. Spoke to the practice today only to be fobbed off ! The medical secretary quite conveniently was in a meeting and not able to take my call, but she managed to pass a message via reception that the request would be ready at the end of the week. The practice goes from bad to worse, they don’t appear to have enough staff, and the ones they do have definitely need to be trained on customer service. Their are never any appointments, you are waiting in a cue for upto 40 - 50 mins at times, it seems to have become the norm to be caller no 35 + | September 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | practice | 1 | what an aweful experience with this practice, been calling them since 8 am in the morning and waited for almost 2 hrs and still no responce again called this afternoon and waited for almost 40 mins and still no answer.
all I wanted was a cream that my brother who is pharmacist and a doctor recommended to get for my finger
The service is absolute rubbish . | August 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | I got there five minutes before my appointment and was seen more or less straight away, the lady who done my scan was really helpful, friendly, lovely and took time to tell me what was happening | June 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Extremely competent practitioner | 5 | The scanner was extremely reassuring, competent and empathetic towards me. She answered all questions that my husband and I had and we left feeling very happy and relieved in comparison to what we have felt from other scanners and visits in different surgeries. The surgery itself had no idea that I was booked for a scan and appeared very disorganised, however the lady who attended to me was very competent and would recommend the practice for the procedure I came for. | June 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Fabulous service | 5 | I was unavoidably delayed to my scan appointment, but rang to inform that I was 5 minutes away. I waited a short while having been directed by a polite receptionist. The young lady who conducted my scan was polite, friendly, very smiley and informative. I couldn't have wanted a better experience. Excellent facility, clean, tidy and bright. Good parking too. | June 2023 |
Y02332 | kingsway-health-centre | https://www.nhs.uk/services/gp-surgery/kingsway-health-centre/Y02332/ratings-and-reviews?currentpage=1 | Bad behaviour staff | 1 | Totally wrong information about this surgery I have bad experience for making a appointment last for days continue I’m calling 8 o’clock in the morning and 10 o’clock staff response me don’t have any appointment and specially staff have very bad behaviour with patients | June 2023 |