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E81049 | priory-medical-centre | https://www.nhs.uk/services/gp-surgery/priory-medical-centre/E81049/ratings-and-reviews?currentpage=1 | It's like the resurgence of the Cold War | 1 | Called early in the morning, 11th in the queue. After half an hour was 3rd and the line cut off. Called later top find they stop for an hour lunch. Called again and on hold in a queue for another half an hour. Got through to an extremely unhelful receptionist who offers me an appointment in a month's time or call early in the morning! This is the National No Help Service. | April 2022 |
E81024 | sharnbrook-surgery | https://www.nhs.uk/services/gp-surgery/sharnbrook-surgery/E81024/ratings-and-reviews?currentpage=1 | Great Service | 4 | Just visited the new Nurse Practitioner. What a lovely lady and very knowledgable.
Gave me a lot of confidence and the best consultation in a longtime. | June 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Great service | 5 | I am fairly new to this practice but the service I have received both from HCA and GPs have been exceptional. The reception staff are so helpful and do whatever they can to help you. Thankyou all for your service. | January 2024 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Excellent Receptionists | 5 | Spoke to receptionist about a repeat prescription issue, she couldn't have been more helpful and friendly. She completely put me at ease and gave practical advice and sorted the issue. | December 2023 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Fantastic care | 5 | Not needed to visit the surgery for over 2 years, but today had an appointment for an annual medication review and mot.
The lady I saw was extremely competent, a very friendly lady. When she took blood she took great care and I can say it was the first time I did not feel a thing (and I have given many pints of blood in my life).
I also saw the gp who was equally competent and had my prescription sent to Boots immediately.
I can’t fault this surgery and the cars they give is superb - thank you Team for looking after me | October 2023 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Exceptional customer service | 5 | I wish I knew the receptionists name, but I hope she will recognise the scenario. I had an extremely narrow window of availability to have a blood test. This lovely receptionist wasn't able to offer me an appointment for a blood test at a time I needed, and invited me to call again, as appointments are released daily. Then she absolutely floored me by offering to look in to this in a few days and book me an appointment. I was very touched by this really kind gesture, but I honestly did not think she would really have the opportunity to do this as gp receptionists are so busy. The receptionist messaged me the next day to say she had had no luck. I forgot all about booking my appointment and a week after our first contact, I received a link to book an appointment on my preferred day at my preferred time! What amazing customer service, thank you so much!! I annoy a lot of medical receptionist because I have such limited time to attend appointments and to have someone who got it, and was kind enough to add to her work load to help me out, well I was so deeply touched I got a lump in my throat. To my unnamed heroine, your kindness has touched me deeply, Thanknyou so very much for your kindness!!! | August 2023 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I'm leaving this review on behalf of my 93yr old mother. She is having excellent care, she was unwell this morning and called reception. The lady answering was very kind and understanding and arranged a home visit by a doctor who arrived very quickly. The doctor was very kind and reassuring. I am really impressed and can't thank the practice enough. | November 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Terrible | 1 | What a shambles you have no chance of seeing or talking to anyone .I wanted some advice on new medication I was given but the Doctors all go home at 1 so what is the point of trying . Told to queue outside at 8 am to see if I can get to see someone worst surgery in MK | November 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | I am so impressed with Hilltops! | 5 | I just wanted to say that every time I have needed your service, you have been super quick at answering my query and got me the help that was needed.
I have contacted the Doctors several times recently and the service has been the same each time with friendly helpful staff.
Thank you | November 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Flu vaccination procedure | 4 | Many thanks to all the doctors and staff for organising and running a very efficient and speedy process this morning. A pleasure to attend the clinic. | October 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Horrendous service. 2 week wait for a phone call | 1 | I have had to put a date of appointment as March 2022 because that is when I have requested the appointment. However I have been advised I have to wait until 7/4/2022 for a telephone appointment with another practice! 2 weeks for a telephone appointment! When I said it can’t wait that long and are you serious 2 weeks for a telephone appointment I was advised I could have a face to face appointment on 8th April at a different practice. What is the point of having my surgery literally 400 metres away when they refuse to see or talk to their own patients. | March 2022 |
K82067 | hilltops-medical-centre | https://www.nhs.uk/services/gp-surgery/hilltops-medical-centre/K82067/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I have just visited the Practice for a prostate exam. The exam was undertaken by a Student Doctor under the watchful eye of a regular Doctor. I was impressed by the knowledge and understanding of the student and how he put my mind at ease under what at best is an embarrassing and delicate issue.
The supervising Doctor explained all the procedure and confirmed every step of the examination clearly giving me and the Student confirmation of diagnosis in a compassionate way that put my mind at ease.
Both the Student and Doctor were very patient centric and put what was a nervous patient (me) at ease and confident in the diagnosis. | January 2022 |
K82009 | stony-medical-centre | https://www.nhs.uk/services/gp-surgery/stony-medical-centre/K82009/ratings-and-reviews?currentpage=1 | Sent away with nothing prescribed. | 3 | I had a consultation over the phone then I was given an appointment couple weeks later to talk about the contraceptive pill. The nurse was unable to calculate my BMI so she sent me away, nothing prescribed and no sympathy whatsoever. I am unsure whether I will be contacted, since she checked my phone number was correct. I had been weighed, blood pressure taken but once I said my height she was unable to calculate my BMI. I am unsure how long my next appointment may take to get booked, since they are always full up with appointments. Really frustrating. | October 2023 |
K82009 | stony-medical-centre | https://www.nhs.uk/services/gp-surgery/stony-medical-centre/K82009/ratings-and-reviews?currentpage=1 | Poor Admin | 2 | The medical staff seem helpful and nice, but the administration around the running of the practice is poor at best; it has not always been like this. It's only since COVID it has gone downhill. They have lost referral letters causing months of delay in a heart scan, Canceled vaccinations at an hour's notice going against the NHS advice, and refused to support or even talk to an ill patient away from home while they were ill with an infection. If you can get through the admin the medical professionals are great. My wife and I have been forced to go private due to losing confidence in this practice. | October 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=1 | Uncaring, uninterested incompetent recetion staff | 1 | I was called in by my GP on 18 th of December to attend the surgery urgently at 11am. Having seen me he arranged for various tests including bloods and a scan. As I left his surgery he asked me to book blood test for 3wks time. I went directly to reception where the receptionist booked me an appointment for the 10th of Jan 24. It wasn’t 3wks but it was the best she could do. She seemed new and accommodating. On the 10th I went to the surgery at the appropriate time. This time the receptionist was one I have had cause to complain about previously. Anyway I trid to log in on the computer but that didn’t work, it’s not unusual for the computer not to work. I went reception and explained to the receptionist I cond not register on the computer. Anyway she checked the system and said I didn’t have an appointment for that day. I told he I did and had booked it in person in December after my appointment with GP and at his request. She told me if it was not on her system then I didn’t book it she told me she could give me an an appointment for the Saturday at the hospital. I told her I would not be able to go to the one on Saturday as I had a prior engagement. She didn’t ask what my engagement was and simply told me she couldn’t help me. Could I please leave. This was an urgent appointment requested by the GP. Sadly I have not had the test done. I have written to the GP to inform him but as yet not heard from him. It makes me very sad indeed. This surgery used to be one of the best in the area but it’s now one of the worst. I am looking to move surgeries and I am hoping I can find one soon before my healt is jeopardised. I am very concerned as I suffer from chronic illnesses.
In recent years I have had a number of issues with the reception staff who have no interpersonal skills and have no respect for the patients. Not all staff but certainly the majority including the practice manager. | January 2024 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=1 | Poorly run | 1 | Ongoing issues of poor communication and overall ‘service’. It seems necessary action is only taken when a complaint is made.
Near on impossible to get appointments in a reasonable timeframe. Failures to make referrals, etc, etc.
Seriously considering moving our elderly mother to another practice as this just is not good enough. | January 2024 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=1 | Why doesn't anyone answer the phone? | 2 | I regularly get sent letters from the surgery asking me to phone up and book an appointment. However almost every time I try and get through the number is either engaged, or you sit in a queue and no-one answers (often with no music to indicate that you are on hold).
What used to make it even more frustrating was that you had to listen to a very long and rambling message (which still included details of long irrelevant Covid restrictions) before you could even get to the wait queue. Thankfully that message has just been replaced with something a lot more concise.
After trying to get through on various different days at different times with no joy I finally got through today after waiting on the phone for around 20 minutes (and I started off as only 3rd in the queue!).
Unfortunately when I did get through I was told that the diary for new appointments hadn't opened up yet, so I would have to phone back at some unspecified time in the future!
Once when I went to the surgery I did ask a receptionist if they still took phone calls - they initially replied yes, but when I said how difficult it was to get through they just said they were very busy so couldn't always answer.
This situation has been going on for many months now - how difficult can it be to employ someone to answer the phone and book appointments.
If this was a commercial operation they would have gone out-of-business a long time ago. | November 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=1 | Terrible online appointment system | 1 | Went online to make appointment was given one for 3 weeks later. It’s a terrible service can’t speak to a human and if you call the receptionist tells you to go online. Would be great to see a doctor when you are actually unwell not 3 weeks later. Since Covid the practice has gone down hill, it’s a shame because it was really good. | June 2023 |
K82076 | watling-vale-medical-ctr. | https://www.nhs.uk/services/gp-surgery/watling-vale-medical-ctr./K82076/ratings-and-reviews?currentpage=1 | 25 years and no real issues | 5 | However - during and after covid not always so good - although I have always got an appointment ok. The online book in is far too tedious - especially for anyone actually ill/or not used to online questionnaires.
I guess covid affected us all, differently. Especially our behaviours. However having my hearing aid batteries shoved through a letter box and onto the floor, by a receptionist, was quite something. Given I have arthritis and struggled pick them up. Loose packages too, not even in an envelope. So 0 for customer service I'm afraid. | April 2022 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Worst surgery | 1 | I have been with this surgery for over a year and I feel its the worst surgery ever. You cannot get appointments to see a doctor even when u call as warly as 8am to make one- they always give Nurse Appointment. Tried over 2 days to get an appointment as I need to see a doctor but to no avail. And they ask if
you want an appointment a month away | June 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Efficient friendly thorough | 5 | Appointment was on time. The nurse was friendly welcoming and efficient
The people on reception were also helpful | May 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Great medical staff, hopeless admin. | 1 | I've seen 2 GPs since I joined around 2 years ago, both have been great.
Reception not so good. I made a complaint in May of 2023 regarding an incident involving reception staff and finally, after 2 months and my having sent emails pursing the issue I got a call from someone that did nothing but offer an empty apology. When questioned about why I have to wait 8 weeks for an appointment he told me that was about average across all surgeries - that's rubbish. I know of no one at any other surgery that can't get an appointment within 2 weeks. He said it was a resource issue, I questioned that and said it was more likely that they'd taken on too many patients over the last 2 years, given the level of housing expansion there it seems quite likely. I asked how many patients they had on their books to which he replied it was confidential. More rubbish. I looked it up online at healthgps - it's publicly accessible information. Same with the number of GPs at the practice, apparently that's confidential too.
He told me I had to moderate my tone or he'd end the call - that's the same as telling a kid that if he doesn't behave he won't get to play with his Nintendo. I'm a grown up, I appreciate honesty and being treated with respect. When I don't get that then I give none in return ,as he discovered.
I have many and complex mental health issues , I don't need my buttons pressed by someone who can't cope with someone being stressed by his lies and brow-beating attitude.
Two years ago I'd have given the surgery 5 stars, now, not even 1. It's a shame because as I say, the medical staff have been great.
I'll now be taking the complaint outside of the surgery. | May 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Good care | 4 | I was attended to by the nursing team and the level of care given as well as the professionalism demonstrated was much appreciated. Any questions or concerns I had were answered and if required a GP was on hand to provide additional advice and treatment. I felt very well cared for | May 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Always professional | 5 | I know it’s tough getting an appointment these days and you have to wait but if you hang in there the surgery will sort something for you. Always polite and helpful. Thanks for the great service. | March 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Absolutely disappointed | 1 | I have a serious problem with Whitehouse's surgery, because they don't want to give my daughter (41 months) immunizations. They always tell me to wait for a supposed letter that never arrives. I need to travel on April 1 and I have asked for help. And they always tell me at the reception that these vaccines are not important for my daughter, or that the only ones that matter are the vaccinations of the year and before. why do they say that? It goes against the World Health Organization and the National Health Service. And I have already had the same problem when my daughter turned one year old because notification of her vaccines never came and after complaining many times, they were given 2 months late. Why do the reception staff play at being doctors? Instead of accepting that there is a mistake in the management of this health center, they always make ridiculous excuses. I also spoke to the manager, and I asked him to help me, and his solution is that I go to Masta and pay for the vaccinations my daughter needs. My family already pays high taxes. Why do I have to pay more to get my daughter vaccinated? these vaccines (3y & 4m) are necessary and mandatory. They have also told me another excuse for her to wait until she is 4 years old, and in the meantime my daughter could get sick with something very serious. And on top of that, there are never appointments to see my daughters when they need it. And if I ever get an appointment, they cancel it the same day as they have already done 4 times this year. It is unfair that they do this with the health of children. And I have asked for a referral letter to go to Bupa, because we are also paying for it, and they say they can't. I am really worried about the health of my little ones. I only ask if they can't. make an appointment at this health center, make an appointment at a different one than if I have a GP or nurses. Please, I need help, I need to guarantee the health care of my little ones when they need it. And above all, my daughter who is over 3 years old needs her vaccines. | March 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Great service from reception to nurses and doctors. Impeccable kindness and they go above and beyond for their patients. I had surgical wounds seen to without an appointment because they prioritised my health and wellbeing and speedy test results with kind and swift suggestions of way forward. I felt looked after | March 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Always cancelled appointments | 1 | The service of this health center is very bad, horrible. In almost 3 years that I have registered my family is a disaster. The appointments for my daughters' vaccines are never on time, they give me many excuses, and finally I have to insist many times for my daughters to be vaccinated, sometimes very late and other times I'm still waiting. My big problem is with my 3-year-old and 4-month-old daughter who doesn't want to make an appointment for me. They even tell me that it is not an important vaccine, another person said to wait for me at 4 years. And with the flu vaccine, they have already canceled it several times because there is no nurse. They don't offer any solution, I ask if another nurse or doctor can do it, and there never is. And they don't want to make an appointment with me at another health center either. And while my daughter is getting very sick. They are playing with the health of my little ones! and they have never booked appointments at the walking center either, and I know other Whitehouse parents have. Why not my little ones? Why do they give me this discriminatory treatment? | March 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Great practice | 5 | I would just like to say that Whitehouse is a wonderful practice. Everyone I’ve dealt with from the receptionists to the doctors have been so helpful and dedicated. I would particularly like to thank all of the nurses who have been treating me. They are always cheerful, pleasant and caring. | March 2023 |
Y06810 | whitehouse-health-centre | https://www.nhs.uk/services/gp-surgery/whitehouse-health-centre/Y06810/ratings-and-reviews?currentpage=1 | Decent practice | 2 | One receptionist only, really busy, saw the doctor but he failed to write a prescription for my 6 year old, was told by the farmacist that the cream requested is administered for under 10 by prescription only, had to return to the practice where the receptionist was alone and on the phone, left and had to call from home…. And the gp issued the prescription. Hopefully the cream works as for the nhs I have no hope. Understaffed and poor payed. How can appointment be made for that day only and 150 people call at the same time at 8.00 how can that be the standard in 2023? Why not appointments for next week a month from today when people have days off. Why are you collecting reviews? You know there is no money invested in the nhs. I lived in Canada most of my life and that health system allowed my kids to have a paediatrician since birth alongside with the gp. My blood pressure was monitored by a cardiologist with proper investigations and tests. Save the money get rid of the nhs and have it all private as this doesn’t do much. Either do it right or don’t have it at all. The receptionist are usually pleasant (not sure how they can do it for minimum wage) | March 2023 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | Exceptional Care | 5 | From the receptionists to the nurses and doctor's this surgery offers exemplary service, always met with a smile and extremely friendly professionals. | September 2023 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | We are so lucky to have this as our surgery. They will always see you as quickly as they can, the receptionists are great (always friendly and efficiently decide how best to assist you). Every doctor I have seen has been great, plenty of empathy and quick to alley fears.
So so grateful to have this as my surgery. Thank you everyone. | September 2023 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | Dispensary service | 4 | Following a telephone consultation my medication dose was changed. I was informed by the Dr the medication would be available to me that day. However, when attending the dispensary to collect the prescription the medicines were not available. I was given a green prescription to take to another pharmacy. This was not a good “work around” as I went to 5 pharmacies to try and access this medicine. The unavailability of this type of medicine is quite common at the moment, so have had similar experiences when doses have been changed. May I suggest that when medicines have to be ordered in, and there is going to be a delay that the dispensary staff are proactive and drop a simple text to the service user. Letting them know there is going to be a delay in this medicine and the best time to collect. Whilst the dispensary staff may argue they don’t have the time to do this, I would explain that to be explaining face to face that the medicines are not available to someone who has made a specific journey to collect their prescription is taking up valuable time as well. Go on, give it a go. It may just work! | May 2023 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | Great service, friendly and professional | 5 | I started using the Alconbury surgery as a boy in 1974. Rugby bruises, sprains and breaks, and more recently heart failure. Through all this and treatment from numerous GP’s, the excellent service, care and compassion has been constant.
Three generations of my family have been cared for here (I am the second generation), my children the third.
No hesitation in recommending the practice to anyone in need of support. | June 2022 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | Consistently Good Service | 5 | I have been with this practice since 2014 and have always received excellent care. I am an immonosupressed patient and have never had to wait long to see or speak to a Dr or Nurse...usually same day appointments if needed. Excellent and very reassuring. Covid vaccinations also handled superbly. | April 2022 |
D81004 | alconbury-surgery | https://www.nhs.uk/services/gp-surgery/alconbury-surgery/D81004/ratings-and-reviews?currentpage=1 | efficient yet friendly practice. | 5 | having to see doctor's regularily for the past 12 years i must say this practice stands out from the rest.very efficient yet friendly staff including reception.even with the novel coronavirus event taking up most time they have delivered compassionate care and understanding.thankyou. | March 2022 |
D81082 | almond-road-surgery | https://www.nhs.uk/services/gp-surgery/almond-road-surgery/D81082/ratings-and-reviews?currentpage=1 | almond road doctors | 4 | Usually the service is good and the staff are really helpful but im stressed getting help at the moment to see a urologist ive been suffering since march and told to wait a year and three months on still waiting and i am told to ring this number and that number and told to go private but its expensive and not a choice | July 2023 |
D81082 | almond-road-surgery | https://www.nhs.uk/services/gp-surgery/almond-road-surgery/D81082/ratings-and-reviews?currentpage=1 | Great practice | 5 | I had a health concern and made a appointment with the clinician who was very supportive and helpful and was given constructive help | April 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Efficient Service | 5 | I attended today for a blood test. The nurse was friendly and proactive when I mentioned another issue I had been experiencing. I now have a further appointment which was arranged promptly and efficiently for an ECG. I can not fault the service I received. | November 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Fantastic surgery | 5 | Never had a bad experience with this surgery. They are always willing to help out in any way they can. People often moan about the receptionists at doctor surgeries but, I can honestly say that they are fantastic in every way possible! | November 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Fantastic Service | 5 | Amazing service from everyone from reception to pharmacy and of course the Dr
8.00 message to Surgery, received text to say it had been received & sent to on call Dr
10.00 call from reception offering me an appointment same day
14.00 Seen by Dr medication prescribed.
Following day had what may have been a reaction to the medication.
15.00 Called Surgery for advice. Information passed to the Dr I saw yesterday.
15.30 Dr called Spoke about symptoms on the phone. Received a link to share some photos of the possible reaction.
Video call with Dr who then asked for me to come in the surgery.
16.00 seen by Dr changed medication also checked my original symptoms from yesterday.
Left surgery with a different medication and plan of action.
A surgery we can depend on when we are not feeling at our best. Well done to everyone involved | September 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Great service | 5 | I have only just joined this practice and am so impressed. I was able to book a routine appointment in advance, something I was unable to do at my previous doctors. The reception staff are extremely helpful and even followed up a query about a repeat prescription. The Dr I saw was very helpful and really listened to the point another appt had to be made to follow up. Further tests and referrals now following . Am so happy I changed surgeries. | September 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Great receptionist | 5 | Have visited Little Paxton surgery this morning.
18/07/2023. Whilst waiting I once again totally blown away by the receptionist working today. She is wonderful with everyone she deals with and so efficient. I have witnessed this so many times on our visits. She clearly loves her job and it shines through. I did tell her because she so deserves praise. She is an absolute asset to the practice. We are so lucky to be patients. Great experience today again. | July 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Very happy with care received | 5 | I am new to the area and this doctors surgery.
My appointment with the practice nurse yesterday was very thorough.
What a lovely lady, she took time to explain my care going forward. I didn’t feel rushed and I felt like a patient rather than just a number.
Thank you so very much. | June 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Very helpful and professional | 5 | Great service, very professional and helpful, couldn’t ask for anything more…from the initial visit until to then the great outcome at the end. | June 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | The service is excellent. Prompt response to any query, efficient, helpful and kind staff. I feel very lucky to have this as my gp practice | May 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Great Practice | 5 | After an appointment at the GP surgery I was referred for a scan at the hospital, which came through very quickly. I had my appointment at the hospital last Wednesday and by Thursday morning I had a message from the GP surgery telling me everything was ok. Such an efficient service. Thank you | May 2023 |
D81045 | buckden-surgery | https://www.nhs.uk/services/gp-surgery/buckden-surgery/D81045/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | All staff efficient and forward thinking. Easy access to medical practitioners, quick response to queries. All in all, a superb seevice. | March 2023 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | Lovely, extremely helpful, knowledgeable and attentive doctors and nurses. Everything explained well and to ensure your understanding. I have had two appointments this week and on both occasions I was seen very quickly. I have been a patient here for ten years and I cannot recommend this surgery enough. Parking and onsite pharmacy are a bonus but the incredible staff are the main asset, they show so much kindness and follow up phone calls and texts which are reassuring. | June 2023 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | This is the first time a GP practice has proactively addressed my needs and the needs of my family. The staff are all very helpful from the reception to nurses, to GPS to pharmacy. | April 2023 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | Inefficient | 2 | Reception staff and doctors aren’t in sync. Had baby sons second vaccines, lovely nurse said to book next ones on the way out in 4 weeks time. Receptionist unable to book as 4 weeks time hadn’t been arranged so told to call back the following week. Rang back the following week and still not able to book, receptionist didn’t even know when my son’s last injections had been so asked me when he needed them! Luckily I knew it was 4 weeks after the last ones. Asked for a call to schedule and told no I had to call again. Previous surgery in Rushden would book vaccines automatically to ensure no vaccines were missed. | April 2023 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | We get incredible care and attention from this practice, and have done for the past 3 years. Attending an appointment is an extremely positive experience, staff are helpful, the doctor we see is amazing and goes that extra mile the whole time. Having the pharmacy option makes it even more convenient. Thank you! | September 2022 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I have recently moved into the area and joined the Kimbolton Medical Centre, lucky me!
On joining I spoke with reception who made the transition to KMC simple and understable and perhaps more importantly made me feel welcome. I was allocated a doctor and made an appointment so that my repeat prescription could be done. My GP covered my health background in an unrushed and professional manner. Blood tests were arranged to confirm that various levels were ok. The appointment was made for a few days later, a practice nurse took the blood needed - relatively painlessly (like many I'm a little squeamish!).
I then sufferred a health episode and the practice staff and my GP respond quickly, professionally and with understanding.
In fine, the Kimbolton Medical Centre, it's GP's and all the staff have acted professionally and promptly when needed; they have also acted with respect and understanding to me. I hope that they thought I acted towards them in the same way; as they say on the telephone call preamble - be kind; it's not too much to ask is it. | August 2022 |
D81038 | kimbolton-medical-centre | https://www.nhs.uk/services/gp-surgery/kimbolton-medical-centre/D81038/ratings-and-reviews?currentpage=1 | No preventative measures whatsoever | 2 | Asked for a prostrate exam - I’m 58 told not to bother if my flow was ok. Getting a doctor appointment impossible, when you do apart from a couple of doctors the rest useless. It might be a cute country practice but that’s it! Registering elsewhere | May 2022 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Excellent experience | 5 | Had a terrible cough. Seen by nurse for something unrelated and referred me straight away to GP. Swiftly seen and sorted. My old practice in Hertfordshire never even saw me. Feel very lucky to belong to the surgery, have no problems getting an appointment either. Cannot fault them. | June 2023 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Wonderfully friendly and helpful receptionist | 5 | Popped into the surgery to pick up a registration form for my father-in-law who will shortly be moving to Sawtry. What a lovely attitude the receptionist had, smiling and friendly. If this is indicative of the service my father-in-law can expect, I think he’ll be well looked after. Keep it up, Wellside Surgery! | February 2023 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Excellent Service at this Surgery | 5 | I have been using this surgery for over twenty-four years. The staff and doctors have always been attentive and courteous.
The added bonus is that you can always get an appointment on the day you contact them. This is not the case with most doctor`s surgeries in these times.
Many thanks. Keep up the good work. | November 2022 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Disgusting service from receptionist! | 1 | So a couple of times now I have tried to call up wellside surgery and it takes forever to get through to them and when you do the receptionist just says we are full (at 8:30am- how??!) they don’t ask what’s wrong with you and just say call back tomorrow!!
Both times this has happened I have had to call 111 and they have ended up getting me an appointment.
Then today after 111 got me an appointment and I spoke to a doctor, the doctor asked me to drop in a urine sample to be told by the receptionist we are on our lunch and get her you a sample pot and to come back later!
Well I can’t come back later as I have three children (two with additional needs) and already dragged them out of the house. And they could get me a pot!!!
Total disgusting by the receptionist again!!! | August 2022 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Phone system | 3 | The phone system needs to be fixed? You ring and you get cut off this kept repeating for nearly 30 mins then finally I got though only to be told there’s no appointments…. This happens most days I’m not the only person to moan about this | April 2022 |
D81027 | wellside-surgery | https://www.nhs.uk/services/gp-surgery/wellside-surgery/D81027/ratings-and-reviews?currentpage=1 | Disappointed | 3 | I have been told by a receptionist at Wellside Surgery that the doctor referred me to an NHS podiatrist 8 weeks ago. I contacted the Podiatry Clinic I have been referred to, just to find out how long I have to wait for an appointment. I have been told they haven't received a referral from Wellside Surgery.
Now I have to do a self referral and start from beginning. Really disappointed this has been missed and referral not sent.. I would probably be pain free now. | March 2022 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Efficient and friendly practice | 5 | Reception staff always very helpful. Clinical staff responsive and proactive, addressing concerns and dealing with them efficiently and appropriately. Can’t fault this Practice and would recommend without hesitation. Good job everyone. | September 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Continuing Excellence | 5 | Nothing but praise for this surgery after 13 years registered. Pro-active in health care and good service when you need them . 5 star rating in my book. | May 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Today my son had a medical episode within the surgery & I have to say, all members of staff( 5 to be precise)were amazing.
Compassionate & very professional medically.
Boroughbury Medical Centre have always been amazing with apointments/results/bloods/ infact everything we as a family have had.
I just want to thank all the medical staff & receptionist for the professional ways & making you feel relaxed.
outstanding surgery in my eyes. | May 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Continuing Excellent Practice | 5 | As always at Werrington and at Peterborough a prompt, efficient, thorough and confidence boosting service always restores faith in the NHS . When I moved from the area I stayed registered with them to access hard working staff , caring and thorough doctors and a pro-active approach to health care . I couldn’t ask for more really. Thoroughly recommend. | May 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | This is how surgeries should be | 5 | To say that from the reception to the nurses and doctors I give a 5 star rating,caring,considerate throughout.
With all the pressure put upon surgeries over the last couple of years Boroughby has stood fast in making sure the patients are their main priority. | April 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Poor practices and poor practice | 1 | 1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data.
2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency
3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp
4. Just poor service in general based on points 1 -3
It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients | March 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Disappointed | 3 | Since North Street practice became Boroughbury Medical Centre it has gone downhill substantially. You can't get an appointment in less than two weeks, System Online is useless and the practice works on the premise if you are not contacted, any tests are positive. I've been with this practice since I was born, I am now 62. I have had to have two appointments with the GP Hub and the last occasion the doctor stated I needed to have a review of my medication. One week later, no contact from the surgery! Not a surprise, Craig Street you need to do better | February 2023 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Efficient | 5 | Despite the winter pressures currently, I submitted my problem and received a timely and efficient consultation from an attentive and helpful doctor. Could not fault this service, Iam very thankful as I rarely need medical help but they were there for me when I needed them. | December 2022 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Helpful | 4 | I contact this practice regularly on behalf of my very elderly mother who has dementia and is cared for at home. Whenever I contact the surgery about visits or medication, etc I have always found them helpful and they do visit when necessary. They do a great job under much pressure. The only negative is that with speaking or seeing a different Doctor on most occasions none are particularly familiar with my mother's current health situation - but this is also what happens in most large practices. Thank you to all the staff. | August 2022 |
D81026 | boroughbury-medical-centre | https://www.nhs.uk/services/gp-surgery/boroughbury-medical-centre/D81026/ratings-and-reviews?currentpage=1 | Excellent care | 5 | Apologies that I didn't get the practitioner's name- online request submitted at 730 this morning and have just had a telephone consultation with a clinician who has arranged appropriate treatment. Really impressed both with the efficiency and the care received-many thanks. | April 2022 |
D81023 | paston-health-centre | https://www.nhs.uk/services/gp-surgery/paston-health-centre/D81023/ratings-and-reviews?currentpage=1 | Not great | 1 | Honestly. I understand the NHS is under pressure however the lack of empathy from receptionist and the current wait time in the call line is ridiculous and then to be told there are no more slots but if you over whelm 111 they can book into the practices appointment. 1 hours later I am no further forward. My heart goes out to old and vulnerable people who would have given up by now and would be sitting in silence suffering. What an absolute joke! Something has to change! | November 2023 |
D81023 | paston-health-centre | https://www.nhs.uk/services/gp-surgery/paston-health-centre/D81023/ratings-and-reviews?currentpage=1 | Excellent experience with Practice Nurse | 4 | I had a good experience with the Practice Nurse this morning . She was professional friendly, experienced, & went above & beyond
Thank you | March 2023 |
D81023 | paston-health-centre | https://www.nhs.uk/services/gp-surgery/paston-health-centre/D81023/ratings-and-reviews?currentpage=1 | Number 48 in the telephone waiting queue | 3 | I don’t want to moan too much about my GP Surgery because there have been times when the reception staff have been very kind & helpful to myself of which I’m very grateful for.
With having a chronic illness & there being only telephone call back appointments from a GP, it’s become normal for myself to skip through “for example symptoms” and finish the call unsatisfied
I’m not sure as to why patients aren’t able to pre book appointments, Im aware of other GP surgeries that allow patients to pre book a telephone appointment.
Im unsure as to why 11am is the dead line when receptionist will not allow patients to book for the next morning am slot for a call back.
I’ve also never known a surgery to have at times between 30 to 40 patients all waiting in a queue on the phone each morning.
I am still grateful for being a patient at this surgery because Paston Health Centre has to be by far the best GP surgery I have experienced since moving up from Surrey in 2016. | April 2022 |
D81023 | paston-health-centre | https://www.nhs.uk/services/gp-surgery/paston-health-centre/D81023/ratings-and-reviews?currentpage=1 | Bad System | 1 | Can someone explain how I can call the surgery for an appointment at 08h31 and be told I am number 34 in the call queue?? Can someone also explain how it is that I can receive a text telling me to '...call the surgery at 08.30am to make a telephone appointment with the GP to discuss your recent x-ray results...' When I eventually work my way up the call queue I am told 'No appointments left, you'll have to call back back Monday...' Theoretically, I could keep calling on any day and still not get a callback because of the bad system employed whereby there are 30+ people in front of me one minute after the lines open! This happens quite regularly, but no one at the surgery can tell me why. I merely followed the instructions in the text sent to me, but I have now have to wait until Monday (today is Friday), with some trepidation, to be informed whether I have a chest problem. | April 2022 |
D81001 | lensfield-medical-practice | https://www.nhs.uk/services/gp-surgery/lensfield-medical-practice/D81001/ratings-and-reviews?currentpage=1 | Superb practice - great patient care | 5 | I have been at this practice for a number of years and found it to be a superb surgery, which I regularly recommend to people. There is a clear focus on patient care.
While all services are obviously stressed right now, I feel this practice doesn't sacrifice patient care. Requests for appointments are triaged by GPs and appointments provided when needed. There are a range of other staff - social prescribers, clinical pharmacists who provide additional support to patients. Even throughout the pandemic this surgery took great care of its patients.
I think practices like Lensfield are rare these days and they set the example of what good primary care looks like. | September 2023 |
D81001 | lensfield-medical-practice | https://www.nhs.uk/services/gp-surgery/lensfield-medical-practice/D81001/ratings-and-reviews?currentpage=1 | Great practice with caring nurses and GPs | 5 | This review is not exclusively related to my last visit, but it reflects the overall service I have received at the practice. My GP is awesome (I would not mind to name him but the rules do not allow it). However I have seen other GPs, according to availability and I always had positive experiences. They listen and they are caring. All the nurses are very helpful as well, but I wish to say a big thank you to the nurse I saw at my last appointment as she went beyond and above her duty to help. The online triage 'system' seems a bit tricky to start with, but once you get used to it it is fine, and the doctors have always got back to me promptly either via text or phone call depending on the issue. | October 2022 |
D81001 | lensfield-medical-practice | https://www.nhs.uk/services/gp-surgery/lensfield-medical-practice/D81001/ratings-and-reviews?currentpage=1 | Great practice overall | 5 | I'm very happy with the care I've been able to receive at this surgery. It's got great doctors and nurses, friendly reception, and convenient location. The space can be slightly confusing to navigate at first, e.g. unclear where the waiting areas are. But I got to know the space after a few visit, so it's not a big issue. Highly recommend! | April 2022 |
D81001 | lensfield-medical-practice | https://www.nhs.uk/services/gp-surgery/lensfield-medical-practice/D81001/ratings-and-reviews?currentpage=1 | Prompt, competent and helpful | 5 | I was seen promptly following a disturbing episode of dizziness which left me worried especially as I had had very mild arrhythmia in past. My heart was listened.to and an ECG taken resulting in a reassuring diagnosis and helpful advice | March 2022 |
D81005 | newnham-walk-surgery | https://www.nhs.uk/services/gp-surgery/newnham-walk-surgery/D81005/ratings-and-reviews?currentpage=1 | Very Good GP Surgery | 5 | I’ve been with the practice for many years and they have always answered my needs in a timely manner. The reception staff, nurses and GPs, as well as all the other staff are always extremely helpful, knowledgeable and responsive to my needs. | November 2023 |
D81005 | newnham-walk-surgery | https://www.nhs.uk/services/gp-surgery/newnham-walk-surgery/D81005/ratings-and-reviews?currentpage=1 | Fast response | 5 | I asked for a copy of my vaccination records.
I got a full reply with all the information (.pdf) within 10 minutes.
Brilliant service | May 2023 |
D81005 | newnham-walk-surgery | https://www.nhs.uk/services/gp-surgery/newnham-walk-surgery/D81005/ratings-and-reviews?currentpage=1 | Excellent GP | 5 | This surgery is always very attentive and all of the clinicians I have spoken with are friendly and comforting. One of the best surgeries I've seen! | June 2022 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Feeling so much better thanks to this doctor | 5 | I am very impressed by my recent experiences with the practice and with the doctor I've been seeing in particular. I have now had three appointments with her recently to thoroughly explore & address the problem I was having, which had been significantly affecting my life. I was really struggling, & I felt very apprehensive about going to the doctor for this issue. I was also worried my concerns wouldn't be taken seriously. The doctor made me feel seen, heard and reassured, & has been thorough & professional whilst also showing me humanity, understanding & kindness. I am feeling infinitely better than I did a couple of months ago, & confident that my health issues are being addressed effectively. I now feel hopeful when before booking my first appointment I felt desperate, & I am profoundly grateful to this doctor. | December 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Great experience | 5 | The nurse practitioner was very friendly and helpful. She went out of her way to conduct the review - it was thorough and detailed | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I recently suffered chest pains and sent an online request to my GP practice for advice. I had explained my symptoms in the message, sent on a Friday evening. The surgery phoned first thing on the Monday and I got an appointment very soon. The doctor listened carefully to what I said and quickly referred me to A&E, contacting them beforehand to say that I was coming. I had an angina attack, so I am very grateful for their prompt action. | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Nurse visit | 4 | The nurse was veryknowledgeable and friendly she informed me about the new changes about the test and what will happen in the consultation | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Great practice | 5 | At Trumpington surgery making an appointment is a breeze and the care is top-notch. The team makes everything easy, from booking to getting the help you need. Everyone is friendly, listens carefully, and genuinely cares about our health and wellbeing. It’s a place where patients come first and always leave feeling looked after. | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | The practice is welcoming, professional and thorough. My situation was dealt with promptly and the follow up - from the practice, not me! - has been exemplary. I can only recommend the team and thank them for their level of care. | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Efficient service | 4 | All staff were helpful and professional. Service was good. Didn’t have to wait for scheduled appointment. Thank you for your care. | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Excellent Drs | 5 | Once you are face-to-face with a Dr or Nurse, it's all good. They are helpful, empathetic, supportive and you don't feel rushed. Texts to confirm appointments are very useful.
However, some of the support systems are rather clunky and could be made more patient-friendly.
Three aspects, in particular, come to mind.
1. The surgery's electronic communication system has very restricted access hours, especially difficult for working people; for example, if I want to send a communication in the evening, it won't let me.
2. Any patient who is on the MyChart system (used by Addenbrooke's hospital), will get their test results before the surgery sees them, which could be problematic. With the patient's permission, the surgery can access a patient's MyChart, but I was told that this couldn't be done as it would mean accessing an external link!
3. Should you be referred to Addenbrooke's or other specialists for further consultation, you have no idea when you will get an appointment and there's no way of finding out, so you can't plan ahead.
These three issues can create huge frustration and anxiety if you are feeling under the weather. If there's a will to fix these issues, the public impression that the surgery gives would be improved exponentially. | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | Great practice | 5 | Attentive,professional and friendly! Because I had a smear test, I didn’t feel any discomfort or pain at all. Thank you very much! | October 2023 |
D81013 | trumpington-street-medical-practice | https://www.nhs.uk/services/gp-surgery/trumpington-street-medical-practice/D81013/ratings-and-reviews?currentpage=1 | First class practice | 5 | Went yesterday and the Dr was absolutely amazing. Really helpful and understanding. Diagnosed my problem and organised cure. What more could you want? | October 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Some Good Clinical Staff - Extremely poor management | 1 | This practice is unsafe. There is increasingly less and less opportunity to speak to someone medically competent when required. Having an emergency line makes no sense. The practice should have a triage line, but more importantly determine the level of staffing required to safely support registered patients. Requiring patients to use NHS111 should not be standard practice. CQC and Cambridge Commissioning need to urgently review this practice! | November 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Not good | 1 | I rang today for an appointment and got my call disconnected twice so will now have to suffer or go to A&E the appointment system is a disgrace and getting worse.also why ask for a repeat prescription if not all that you ask for is percribed and you then have to request again as they don't call you to talk about what you requesting. This doctor's surgery uses to be a good one but now they can't keep a good doctor's the ones that care about their patients and took time to listen now its all go in and come out feeling like you wasn't listened to and just fobbed of with a perception that when you can actually get in to see a doctor they blame the covid crisis but this surgery was bad before covid the covid crisis has just made it worse. I will say that most of the reception staff are nice you get the odd on that is unprofessional.and the nurses and hca are really nice and kind and give you the time of day | July 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Worst service | 1 | Their service is really bad. The receptionist are unprofessional and rude. Have to wait long time for make an appointment. And sometimes after waiting for long time they said no more appointments left. | April 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Unacceptable | 1 | A member of my family has spent two days and over two hours on the phone trying unsuccessfully to book an appointment with a health professional. A triage system which relies on a person's ability to stay on the phone for an hour at a specific time of day is no way to assess need and creates a broken system which puts unacceptable barriers in the way of accessing GP care. This practice needs to change its process as a matter of urgency. It is not serving its community or delivering its own stated goal of being "sensitive to all patients’ individual needs and circumstances at all times. | February 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | I phoned at 8am for an appointment for my son. The receptionist was polite and helpful and we were given an appointment at 11am the same day. The GP was thorough, efficient and very clear - including my son in the decision making. Thank you so much! | February 2023 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | Lost medical records | 1 | Moved house so had to leave this practice for another one in my local area, despite my new practice asking for my full medical records to be sent over on more than one occasion they still only have a very brief summary of my medical records, the last thing they have told my new practice is that my medical records have been wiped. How difficult can it have been to transfer all my records across. I now cannot renew my blue badge as I need all the letters from my surgeon to send as proof of my condition. I might have to look at getting legal advice if it’s not resolved soon. | November 2022 |
D81025 | cherry-hinton-medical-centre | https://www.nhs.uk/services/gp-surgery/cherry-hinton-medical-centre/D81025/ratings-and-reviews?currentpage=1 | This GP should be closed as you can't book appointment | 1 | On their webpage, they said you can make appointment by calling them or using online booking system or walking in. But the truth is their online system is not working after COVID. They don't allowed walk in. You can only call them on 8am to book same day appointment, but you have to wait at least half hour. Now it is even worse you can't call them as they automatically hung up your phone. I had to visit them asking for appointment. The reception just said our system is broken today. There is no appointment today. Call us back tomorrow. So my question is What is the point for you to open if people can't make appointment to see GP? | April 2022 |
D81012 | cornford-house-surgery | https://www.nhs.uk/services/gp-surgery/cornford-house-surgery/D81012/ratings-and-reviews?currentpage=1 | No appointments | 1 | I rarely go to the doctors and as they have a system where you can phone at 8.15am exactly to get one. I did this and started calling slightly before to make sure I was calling at 8.15am. Despite this 11 people were in front of me and again no appointments available today. I was told to send and picture and a doctor may ‘see me if they want to’. | January 2024 |
D81012 | cornford-house-surgery | https://www.nhs.uk/services/gp-surgery/cornford-house-surgery/D81012/ratings-and-reviews?currentpage=1 | Doctor is fantastic | 2 | Trying to see her has become a nightmare. Over 3 weeks I have been trying to book an appointment, telephone I hasten to add. I set my alarm to get on line as quick as I can, everything within minutes they are all gone. When I have called, can't make an appointment even though I desperately need one. Call up at 8:15 (3 days later) you make get an appointment!!! It's crazy, why can't you just call and make an appointment, it's not that difficult surely, that's what we used to do, whether it was urgent or an appointment for the following week. We could phone and book an appointment. Its rubbish that "understaffed " is an excuse. Please please go back to how it was. I totally think that this procedure has to end. Get back to helping people instead of leaving them distressed, possibly letting their symptoms get worse, and literally making your patience get distraught because they can't get to see a Doctor!! Let alone talk to one. I know this is a problem within other surgeries, I get that. But not every surgery. There are many that do it the old way, like it used to be. You dont have to continue the status you took when covid was around. Which was acceptable, but why is it so difficult with your surgery? | May 2023 |
D81056 | petersfield-medical-practice | https://www.nhs.uk/services/gp-surgery/petersfield-medical-practice/D81056/ratings-and-reviews?currentpage=1 | Great experience | 5 | Another great experience from Petersfield Surgery from booking via the accutriage to getting an appointment. Flexible, caring and knowledgeable approach from reception team to GP. Highly recommend. | September 2023 |