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D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=1 | Caring and supportive practice | 5 | I have recently made several visits to see a practice nurse at St Mary's regarding my asthma and another ongoing condition. I wanted to say a huge thank you as she has been incredibly helpful and supportive during what has been quite a frustrating time for me. Overall I have a positive impression of St Mary's Surgery and would highly recommend. | September 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=1 | PCN alcohol counsellor | 5 | The help and understanding of my situation have been of the highest and most professional standard possible. The counsellor has guided me on methods for monitoring and ways in which I can cope with moments of stress, weakness and circumstances where I might regress.
The PCN has always been available and the follow ups have been supportive with reviews of the periods between the consultations.
I definitely consider that I have turned a corner and will continue with what I refer to as my treatment.
My thanks to the PCN and the NHS for providing this service and hope it will continue to be funded in order to help others who have the same or similar illness.
supo | May 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=1 | Outstanding support | 5 | St. Mary's Substance misuse worker is beyond fantastic. She has helped me so much, never judging even if I lapse.
She has supported me in such a great down to earth way.
My chats with her always involved my fiancee which was fantastic. My fiancee has been able to understand the challenges and processes of withdrawal more clearly and is able to give my the support at home I need.
Highly recommended. | April 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=1 | The Best Practice I Have Ever Experienced | 5 | Some may say this is a waste of NHS resources, however it can happen to any one at any time.
I have been experiencing alcohol issues due to a variety of events in my life and the support I have received from the Alcohol Counsellor attached to St. Mary's Surgery and 2 Dr's in particular have been outstanding in every way. Dr referred me to said Alcohol Counsellor and I am very relieved to say that with the Alcohol Counsellors daily support and advice I am now on my way to recovery which has been very hard and sometimes scary but with the support, encouragement and extensive knowledge and sensible reduction goals to ensure I am physically safe during the process has been there to keep me going and on track. Without the continued belief in me from the Alcohol Counsellor I would not have been able to achieve our goals which is to be alcohol free and claim back control of my life and return to work which is now in sight and without this individual I see my life would have continued to spiral. Combined with the support of Dr I would not have been able to get this far. I’m not out of the woods yet but I’m much nearer to the clearing than I have ever been and that would not have happened without their combined intervention. I can not thank these individuals highly enough and I remain overwhelmed by their care and determination to get me alcohol free which I’m on the way to achieving. The reception team are also so helpful and pleasant and always happy to help however they can. This is a truly outstanding practice that clearly only have their patients at the centre of everything they do.
This is a rather personal review to raise awareness of how easy it is to fall into that hole without realising it's happening but to also give hope to seek help and if you are lucky enough to receive it at St.Mary's you will be very well supported and cared for. | April 2022 |
D81034 | st-mary's-surgery | https://www.nhs.uk/services/gp-surgery/st-mary's-surgery/D81034/ratings-and-reviews?currentpage=1 | The Best | 5 | Everyone always so helpful and kind I could not ask for more, I also now use ask my GP online and i really like it. a big thank you to you all | March 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Brilliant doctors and staff | 5 | We recently had the unfortunate and very sad loss of a close family member at home.
St George's Medical Centre doctor and staff were extremely helpful and timely in their approach to numerous home visits needed. Everyone involved from the practise was compassionate and caring. I would recommend this practise to anyone. Many thanks | September 2023 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Simply The Best | 5 | I have been with St George’s for around 10 years. In all that time they have been excellent, without ever letting me down. The GP’s, nurses, reception and dispensary staff - everyone who works there - are professional, courteous, kind and empathetic. I’m in my 60’s and I can say, hand on heart, they are the very best medical practice I have ever encountered. We are so very lucky to have them. They are much appreciated. | December 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Don’t expect too much | 2 | I must go to a different surgery to other reviewers! Thankfully I don’t need to go often, which is just as well. MyGP, although it has its place, seems to be used as a preventative to stop you seeing or talking to a human. You ask to be called and you just get appointments sent through when they’ve not checked if you can make it - what an exercise in time wasting! Even though you take the time to fill in symptoms/issue, when you do get a call you get asked what’s wrong, clearly MyGP notes aren’t being read. I don’t know how anyone gets to see an actual doctor these days. The staff that I have encountered recently have been, especially one of the nurses, rude and impatient. I sat and listened to one of the dispensary staff huff and puff at an elderly gentleman who was just trying to get his prescriptions sorted. This surgery has completely gone downhill since I first joined it over 15 years ago | December 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Positive experience at this GP Practice | 5 | I am currently having chemotherapy in the Practice oncology unit which means I don’t have to travel backwards and forwards to Addenbrookes and I would like to thank all the Practice staff and the staff who come out from Addenbrookes to administer the chemo. It has made a stressful and worrying experience so much easier to bear and without exception the staff I encountered were kind and went out of their way to help me. Thank you | October 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Working with PCN Counselor | 5 | I have been working with the PCN Counselor since November 2021 to help with my drug addiction. I smoked 30-40 joints a day and thought quitting was impossible. after a few conversations with the counsellor she had a great understanding of my habit and how I work, she set personal goals to hit each week and I was free from weed in January 2022.
She was terrific at keeping me focused on my goals and encouraged me every step of the way.
She continued to keep in contact afterwards to make sure I was ok and discuss methods to stop the cravings.
The support was amazing and would recommend anyone with personal demons seek help. she was not judgemental but was caring and knowledgeable.
Now we are in June and I have never been happier, Me and the family really thank her. | June 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | I could not ask for a better practice | 5 | St. George’s Medical Center is the best practice I have ever had. The staff are professional and compassionate and go the extra mile for their patients, each and every time. AskmyGP is a great service and free’s up time for the hardworking doctors, nurses and allied professionals and for routine and non urgent appointment’s it’s really easy to use. I have never had a problem getting an appointment and with the different options available, it fits around commitments that I have. I have huge admiration for the staff, who ensure that patient care is at the centre of everything they do. I cannot rate the practice high enough. | May 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Excellent Care | 5 | I had an issue with some paperwork for some tests which i had not received from the local hospital.
I phoned the practice to see if they could help as this needed completing on this day.
The reception team were extremely helpful, providing assistance in providing a later appointment so I could chase up the paperwork to be able to provide on my visit.
I cannot fault their prompt, caring compassionate support, along with my GP, who was trying to assist me to be able to get the tests completed.
The GP's and staff at our practice are always willing to help and assist the patients, no matter how busy they are. They always go above and beyond and I cannot thank them enough for the services they provide. | May 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Good all round care | 5 | I find everyone I see is helpful and have nothing but praise for the team here, from receptionist to pharmacy, doctors, and nurses. All put you at ease which is so nice especially in these trying times we find ourselves in. Jan Richards | April 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | Great on line call service | 5 | Had an online consultation and follow up with a doctor from the surgery.
The doctor was great. Empathetic, patient and really positive.
Very impressed that a telephone consultation could be so personal and effective.
The whole Littleport practise in my experience has always been very efficient and responsive. Very impressed!!! | March 2022 |
D81021 | st.-george's-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-george's-medical-centre/D81021/ratings-and-reviews?currentpage=1 | great practice | 5 | Recently I have attended St Georges surgery to have my finger redressed following a fall also I am being treated by the nursing staff,on advice for a long standing back problem. I cannot praise the nurses enough for all the care and understanding given to me, a big thank you to you all. | March 2022 |
D81014 | staploe-medical-centre | https://www.nhs.uk/services/gp-surgery/staploe-medical-centre/D81014/ratings-and-reviews?currentpage=1 | Great practice | 5 | The whole team at Staploe are superb. Totally professional and understanding if concerns, always make sure you understand the treatment and expected outcome. The AskMyGP system is excellent and makes the process of getting seen or having a question answered so simple. | December 2023 |
D81014 | staploe-medical-centre | https://www.nhs.uk/services/gp-surgery/staploe-medical-centre/D81014/ratings-and-reviews?currentpage=1 | Excellent service | 5 | My experience of all staff at Staploe, over many years, is that they provide a friendly, respectful, timely and clinically very competent service. Currently, with such high levels of demand for all their services I have still found they strive to deliver the best service in a polite and honest manner. Whether my need is minor, or very major I have had confidence in their ability and commitment to promote and treat my health.
I would have no hesitation in recommending them to friends and family. | October 2022 |
D81014 | staploe-medical-centre | https://www.nhs.uk/services/gp-surgery/staploe-medical-centre/D81014/ratings-and-reviews?currentpage=1 | An all round efficient and patient friendly practice. | 5 | The Staploe medical centre is well run and the staff are helpful and efficient. In fact having worked in the the recent past for many years as a district nurse, attached to twenty four different GP surgeries at different times, I have found the Staploe practice to be consistently well run and patient friendly. The phone line is answered quickly and pleasantly and all levels of staff are polite and helpful. | June 2022 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Absolutely terrible | 1 | I can't believe how bad it actually is. I've hardly ever used the GP in my entire life until now, when I'm in real need of it. I was traveling in India where I went to hospital because of nausea and vomiting and weight loss. While in India I had a battery of blood tests and scans and gene testing. I've been back in the country 6 months, and I'm still no further along than I was, not only that but I have to wait another 2 months to see a hematologist. I have platelets of near a million, a very enlarged spleen, several enlarged lymph nodes, and worsening migraines. It seems almost impossible to make a face to face appointment with a doctor. Honestly if I knew how useless they were I would have stayed in India and paid out of pocket for treatment. It's an absolute tragedy what has been done to the NHS, shameful. This is the worst experience of my life. I don't blame the receptionists, they've always been friendly. Long story short, if you want decent health care go to India because the NHS barely exists anymore. | November 2023 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | A Good Surprise | 5 | Hadn't contacted the surgery in 9 years, and having read the problems of getting appointments in the national papers, I wasn't expecting much. I rang in the afternoon, fully expecting to be told to ring back at 8am the next day. After hearing my problem, the receptionist went away for a minute, then said the doctor would ring back later. An hour later she did, and asked if I could come in straight away, which I did. I was referred to Hinchingbrooke and seen there 2 weeks later for possible cancer screening. Couldn't get better service! | July 2023 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Wonderful GP - credit to the surgery! | 5 | I took my daughter to see the GP for review and was so impressed by the GP we saw. She listened to everything my daughter said and made her feel listened to (even when it wasn't related to the matter in hand!), was knowledgeable and professional and able to answer any concerns I had. We left with a clear plan of action, and despite being seen near the end of what was doubtless a busy day the GP still found time to explain to my daughter how the BP machine worked due to her curiosity. Thank you! | February 2023 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Very prompt response | 4 | I phoned very concerned about my unwell teenager one afternoon, the receptionist was very kind, spoke to the GP and they were seen within the hour by a fabulous GP who assessed her and sent her in to hospital. | December 2022 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Terrible service | 1 | It appears impossible to actually see a doctor. Even getting to speak to one is impossible. Dissapointing service. | December 2022 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Great Customer Service | 5 | Very good. The reason being that I have in my life had to deal with the general public so I know how difficult a customer can be, whether it's hiding behind an email or a telephone conversation, never, mostly face to face
You treat me with the utmost respect and help me to achieve what I need either for myself or dad.
There is just one minor point. I don't know if anyone has suggested, looked at a "telephone call back service"
A call back option is a simple solution to ensure you don't lose possible inbound leads when all your agents are busy. There are two ways to set up customer call back: let customers choose a call back time that suits them. tell customers they will receive a call back as soon as an agent is free. | August 2022 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Fantastic care | 5 | I have nothing but praise and appreciation for the whole team at the surgery. From first point of contact through to seeing a clinician the level of care and compassion has been outstanding. | January 2022 |
D81059 | ramsey-health-centre | https://www.nhs.uk/services/gp-surgery/ramsey-health-centre/D81059/ratings-and-reviews?currentpage=1 | Terrible service! | 1 | All the doctors are uninterested, the receptionists are rude. They will not see anyone unless it’s urgent for today, which means nothing ever is. They don’t respect your disabilities or problems. They don’t care about anything! | January 2022 |
D81603 | riverside-practice | https://www.nhs.uk/services/gp-surgery/riverside-practice/D81603/ratings-and-reviews?currentpage=1 | Please listen to patients request | 3 | I rang to check my contact details went through usual ID questions. Told call handler I wanted to check my details correct as I was not receiving communications re boosters or flu vaccine. Call Handler immediately launched into flu vaccine letters were going out in 500 batches which is not what I was enquiring about and told her so. But no she went on and on. I had to be quite forceful and reminded her all I wanted was to make sure my mobile and email were correct.
Eventually she concede to do this and then decided that letters were to be mobile text.
Her attitude was very brusque and not the usual friendly call handling I am accustomed to after being a patient over 30 years | August 2023 |
D81603 | riverside-practice | https://www.nhs.uk/services/gp-surgery/riverside-practice/D81603/ratings-and-reviews?currentpage=1 | Fantastic friendly practice | 5 | Due to Ongoing health issues over the past few months ,I have seen a number of the clinicians at riverside.
New reception staff are fantastic ,patient, kind and helpful.
New phone system easy to navigate.
Nurses work hard and are understanding and compassionate and always smiling.
Ancp lady thorough,professional and knowledgeable.
Paramedics a great addition to the practice,sharing their experience and diagnosing and treating accordingly.
I feel this surgery is improving quickly post lockdown and have been a patient for over 35 years. | June 2023 |
D81603 | riverside-practice | https://www.nhs.uk/services/gp-surgery/riverside-practice/D81603/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | From first contact to leaving I couldn’t be happier.
Managed to get an appointment to see a female practitioner and she was so through, kind and informative. She sent me for tests as needed to investigate, receptionist could tell I was nervous for blood test but she reassured me that the lady who did bloods was excellent (and I now since agree, no bruise!)
Thank you Riverside, I’ve seen a few different people recently and care is fist class. There is a lovely atmosphere of care and consideration on arrival. | April 2023 |
D81603 | riverside-practice | https://www.nhs.uk/services/gp-surgery/riverside-practice/D81603/ratings-and-reviews?currentpage=1 | Terrible practice. | 1 | I made an appointment to see my GP who i have not seen in years, on the day the receptionist phoned me to see if i would accept an earlier appointment with the paramedic instead of seeing my GP i declined as wanted to see my GP the receptionist said that was ok i could still see my Gp . When i arrived at the surgery i got called for my appointment and it was the paramedic i had to see !!!!!!! who was patronising and i ended up in tears ! He was not really listening to me at all plus their was another man in the room which made me feel terribly uncomfortable and i was not asked if i minded him being in there or introduced. My problems were not resolved and the paramedic wrote me out a script for extra strong painkillers x 2 This would not help my problems at all so i chose not to waste my money and never collected them !! I will have to go private now as i feel very let down by NHS Riverside practice. | March 2023 |
D81603 | riverside-practice | https://www.nhs.uk/services/gp-surgery/riverside-practice/D81603/ratings-and-reviews?currentpage=1 | Amazing receptionist | 5 | The receptionist i spoke with when I came to register with the doctors today, they deserve a medal and a whole heap of stars! They were manning the desk and phones but also ingress and egress of every person coming and going.
And they were doing such a fantastic job of it! All the while being professional, very friendly and so helpful. I honestly could not have been more impressed by their attitude to what must be a difficult job in this current social climate. | January 2022 |
D81043 | granta-medical-practices | https://www.nhs.uk/services/gp-surgery/granta-medical-practices/D81043/ratings-and-reviews?currentpage=1 | all good at last | 4 | having left a negative review thought it right to leave positive one when right, could not get covid vaccine booking anyhow it seemed but wife was lucky to get booked for hers, so went along hopeful and was greatly surprised by the helpfulness of staff who were happy to do it with big smiles thank you granta, | November 2023 |
D81043 | granta-medical-practices | https://www.nhs.uk/services/gp-surgery/granta-medical-practices/D81043/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I had medical concern, phoned the practice and was seen by a doctor that day. The appointment was on-time and the advice and action was highly professional and well received. | March 2023 |
D81043 | granta-medical-practices | https://www.nhs.uk/services/gp-surgery/granta-medical-practices/D81043/ratings-and-reviews?currentpage=1 | Scan unit visit | 4 | Easy to find via directions, parking reserved nearby for CT patients. Unfortunately there is a high kerb, from the car park to the CT entrance. Access could be enhanced by dropping the kerb in front of the gate. A nurse did help a carer to get her friend up the kerb and into the building but not on the way out. I helped.
Also may be useful for it to be added to the information sent out to patients that a Radar key is needed to access the toilet, particularly after a long journey. Staff were cheery and welcoming. | July 2022 |
D81043 | granta-medical-practices | https://www.nhs.uk/services/gp-surgery/granta-medical-practices/D81043/ratings-and-reviews?currentpage=1 | More than expected | 5 | My family visited the surgery for travel services (immunisations) the nurse was fantastic, so friendly, explained everything so well, and was very knowledgeable. Thank you | June 2022 |
D81043 | granta-medical-practices | https://www.nhs.uk/services/gp-surgery/granta-medical-practices/D81043/ratings-and-reviews?currentpage=1 | Not so good if you need help | 2 | If your problem is urgent you will likely to find no appointments left and advice to contact alternative nhs service even if you ask to speak to clinician. Reception does not even care to explain appointment system. You will than spend all day try to access alternative service not successfully giving up at the end. If you can afford you try to find private option for GP and you consider nhs as pointless and expensive exercise. Granta being a merger means if you do not like it you need to move your house to access more responsive service. I can not comment about clinicians as I never managed to get that far. Disappointed, very much disappointed especially that Granta was rated outstanding by CQC. My experience was certainly not an outstanding one. | May 2022 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Good | 5 | Really like it ok they make it very nice and peopel and nice staff good easy talk very help to and really like the staff good nice | January 2024 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Never had an issue. | 5 | The nurse that I saw was amazing, I felt comfortable and secure during my appointment. I have seen this particular nurse before and I’ve always felt the same about my experience. I’d highly recommend the surgery as they are accurate and prompt in every way | January 2024 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Outstanding service from whole surgery team | 5 | I sadly lost my son in November after a long battle with cancer and I have a long standing condition which I see the nurses for regularly and throughout the end of my sons life the treatment and service we recieved both individually and as a whole family was above and beyond anything I would have expected the whole team from the receptionists to the nurses and doctors went out of their way to make everything as easy as possible for us and gave us so much support both physically and emotionally it helped so much and gnat support is ongoing to this day and helps me so much nothing is ever too much bother for anyone and the help I have recieved will never be forgotten so a huge Thankyou to the whole team at the best surgery I’ve ever known | November 2023 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Poor service with batch prescriptions | 3 | Used Systmonline to order next batch of prescriptions clearly stating "batch to be delivered to Acorn Pharmacy ". Only one month's sent, which is exactly what happened in April this year, an issue which I took up with practice manager. After assurances that the matter would be dealt with to prevent reoccurrance, nothing appears to have been done. Whilst reception staff were helpful and said they would deal with this, it has left me unnessarsarily stressed through what seems to be poor admin.
Clearly the surgery needs to tighten up its administration on this and other issues. In early September I was called in to see the practice nurse for a shingles vaccination. On arrival I was told by the nurse that this was a mistake as I had already had this a year ago.
Because there seems to be no way to contact the admin team including the Practice manager, either by email or telephone I raise this issue here so others may be aware. | October 2023 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Going downhill | 1 | I have been at this practice for many years and am sad to say it has gone downhill although when you do get an appointment the staff are wonderful it is actually getting a appointment or even a answer is becoming a issue
Surely in this day and age being able to speak to someone shouldn’t be that hard to achieve
On my last attempt when I got an answer was simply told self refer to the hospital when I insisted that I wanted to speak to a Dr they took my details and said I would be contacted,I was by text saying self refer not good enough had to contact them again by the time I was contacted my condition got worse and ended up in A &E
Come on Acorn Surgery | March 2023 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Great friendly practice | 5 | Lovely surgery, everyone who works here is super friendly, always happy to help, and nothing ever seems too much trouble. The new online consult is really good and another way of getting an appointment fairly quickly. | February 2023 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | The Best Service | 5 | We attended to see the Pharmacist , and the care and professionalism we were shown was truely fantastic. I wasnt sure about consulting with the Pharmacist, but I must say it was an excellent consultation, he went above and beyond to help my children. It was refreshing to experiance the Surgery and Pharmacy synergy first hand, from the fantastic Pharmacist and the fantastic GP who joined him. An excellent service, thank you to the receptionists for giving this choice to us and thank you for all your hard work. | January 2023 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Wonderful Admin & Secretaries | 5 | Dealing with this team is an absolute treat. They always respond in a timely manner and go above and beyond when providing information and help to resolve queries and concerns. Nothing is ever too much trouble despite them being rushed off their feet!! I admire and am very grateful of their conscientiousness and hard work. | December 2022 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | The Best Drs | 5 | The care and compassion shown by this surgery and its staff is second to none. I have long term health problems and I have been listened too, and afforded care and compassion by the principle GP and her partners. The care and empathy shown towards me has been superb, and whilst I understand there is a shortage of GPs and staff, I have only every been treated like a human being and not a number. I can only thank you and praise the work you all do. You are appreciated and in difficult circumstances always deliver the best care to me. Thank you and Merry Christmas. | December 2022 |
D81633 | acorn-surgery | https://www.nhs.uk/services/gp-surgery/acorn-surgery/D81633/ratings-and-reviews?currentpage=1 | Disgusting practice | 1 | Unable to speak to anyone it’s Friday and recorded message after being open for 10 minutes saying no appointments left and to call back Monday I’m in pain and this doctors surgery doesn’t care
How can all appointments be gone in ten minutes seeing as no one answers the phone ! | November 2022 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | How Lucky We Are | 5 | When the NHS is suffering such difficulties and all medical practitioners are under such terrible pressure, we are lucky to have such a caring and committed team at the Papworth Surgery.
The team working in the pharmacy, with advice from doctors, were able to come to my rescue and solve a problem I had with my online postal pharmacy, who were unable to supply a medication I needed, even though they had many other ongoing surgery prescriptions to deal with. The team couldn’t have been more supportive and reliable. It is very much appreciated and my thanks to you all at surgery. | October 2023 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | Unhelpful | 2 | I went to the GP today after speaking to them last week. After being discharged from hospital I needed order more painkillers - discharge notes had not been emailed over and was told that it could take up to 3-4 weeks for them to be received. I obtained the paperwork directly from the hosiptal - went back to the Surgery - to be told that I would need to put a note in to request the prescription. Could still have to wait days for the dr. to sign off - I'm in pain, trying to work and get back to some normality after 2 weeks and to be met by an unhelpful receptionist who couldn't care less is very frustrating, she was as unhelpful to the person in front of me too! I would have thought that computers and email should speed up the process but why can't the hospital just issue you a discharge letter when you actually leave, it would be a much better and quicker process.
GP receptionists could be a little more understading and helpful, a friendly face would make the whole process much nicer when you are feeling pretty rubish! | August 2023 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | Poor receptionist attitude | 4 | Generally very good attitude from all the staff, except for one receptionist, who's only attitude always appears to be unhelpful and be none co-operative, a sensible query over my wife's medication, resulted in obstruction rather than compassion or empathy.
Pharmacist resolved the query in 15 seconds, why couldn't the receptionist do the same!!!! | August 2023 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | Barriers to patient care | 2 | I saw the nurse today she told me I should check something with the dr. I told reception the nurse said I should check something with the dr can I leave this note / you put the query on the system they said I had to go home to ask the follow up question from the nurse to the dr by filling out the online form but that I can’t do that today because the from (at approximately 10:30 am) was now already closed for the day. paperwork procedures in the way of what should be a simple internal communication admin policy taking priority over patient wellbeing | June 2023 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | Disappointing service re. X-Ray | 4 | I was requested by my Dr. to go for an x-ray but due to personal circumstances I have been unable to do this within the set time frame before the request expired - I was not made aware at any stage, by any Dr., that there is a time frame and that x-ray requests expire. I've had 3 appointments since the initial request was made, including yesterday where I told a second Dr. of the circumstances and who failed to tell me that I'd be wasting my time today. This poor level of communication fron the Drs and failing to inform me of a time frame for expiration has meant that I have unnecessarily taken time off work and I will now have to wait for a new request to be written up as well as wait for a new suitable time to go for x-ray, delaying investigation further. I passed on these concerns to the GP receptionist not long ago and they failed to acknowledge these concerns and instead carried on talking about something else. | June 2023 |
D81085 | papworth-surgery | https://www.nhs.uk/services/gp-surgery/papworth-surgery/D81085/ratings-and-reviews?currentpage=1 | Gone from Excellent to Good | 4 | If Papworth surgery is now dealing with medical emergencies in the mornings, does this mean they are going to consider extending their working hours each day? Because routine or non-emergency appointments are being delayed by weeks now.
It would be a great help if they did, especially for patients working outside their normal hours. | July 2022 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Awful Experience | 1 | To cut long story short. I had an appointment at the surgery for an annual review after rescheduling a number of times. I booked a taxi the night before to pick me up at 11:50 thinking it would give me plenty of time to get there. Unfortunately, I received a call from the taxi company at short notice, the morning of my appointment, saying that there were no drivers available in the area which left me in limbo so I had to call a different taxi firm, by then I'd only less than five minutes to get to the surgery and of course taxi's can't come straight away. By the time they arrived it was 12pm (my appointment time) I tried to ring the surgery en route to let reception know I was going to be a bit late but I had to go through a ridiculously long automated message and to press options for this and that. Once I managed to get through to appointments, I was placed in a cue so it meant extra waiting on the phone. I had moved from cue position 2 to position 1 just as I got to the surgery but decided to hang up as there was no point. On arrival, I went straight to the check in screen to book myself in but as I suspected it wouldn't allow me because I was late (instructed me to go to reception) I then waited to speak to the receptionist at the desk, immediately she picked up the phone, so was already preoccupied. I ended up waiting at least 10 minutes before being seen too, despite being first in the cue and although I tried to explain my situation, I was told that the healthcare assistant couldn't fit me in as she had other patients to see. The receptionist was extremely unhelpful, there was no empathy or understanding whatsoever. She spent ages on the computer, even while being seen to, I had to wait while she was looking up my name and appointment etc. I left in a distressed state.
I felt that my query could have been addressed much quicker - but already being five minutes late and then having to wait meant that I'd wasted 15 minutes in total...
Priory Fields use to be so much better but recently the standard and quality of service has really gone downhill to the point where it is near impossible to get through to anybody on the phone because no one answers the phone notwithstanding the fact that when you ring you have to listen to a ridiculously long automated message after which you are instructed to press one of the following options 1, 2, 3 or 4 only to be given more options! I just want to speak to a human being is that too much to ask? They say use AskMyGP if at all possible but you can't even book at GP appointment on there as there is no option to do so and you are forced to call the surgery anyway. Every patient query seems to be pushed through this new system now, however, it is only online at specific times of the day and you can't guarantee that your request and/or message will be dealt with immediately. I am seriously considering changing GPs or going private. | November 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Disgusting service | 1 | I am not feeling well for last month my wife tryed for me book an appointment she tryed call twice, both times she was waiting on the phone about 20 min no one answered, because she was at work she couldn't wait longer,so she went there, service disgusting, reception girls was chewing gums and talked to her disrespectful.
I went to Corby to see private doctor after,he told me that needs doing tests for cancer,he gave me a letter to take to priory fields , yesterday my wife went back to priory fields with the letter and hoped this time reception will talk to her but again service disgusting, different lady in reception but same bad service.
Can't believe we pay so much taxes to get this when we need help | November 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Communication | 3 | I find the professionals at the practice verygood at thier jobs and very caring. However, there does not seem to be a joined up approach to documenting and communicating patient medical actiivties between 3rd parties, which results in missundetratdning and errors in the purpose of home visits as a result of this. | September 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Very poor. | 1 | Poor and disorganized, despite regular problems, today they canceled my appointment, without letting me know. Receptionists trained to hide behind a wall of "I'm very sorry, and unfortunately" like talking to automatons. | July 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Positive Practice | 5 | I encourage the use of MyGP, I’ve had a very positive and swift result on this and prior occasions.
So much more efficient, than trying to get through on the phone & it’s easy | March 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Awful practice | 1 | Drs have not been taking me seriously, they keep booking in blood tests, then to discuss results have to wait 14 days, they had wrong contact for me and I then had to re-wait the 14 days so I have been waiting over a month with no contact. ask my gp is an awful service as you do not receive a response within a reasonable timeframe. Have now changed drs due to lack of communication and feeling unheard. I also was extremely poorly over Xmas and i had around 4 appointments cancelled last minute. One I even turned up for and was told it was cancelled | January 2023 |
D81010 | priory-fields-surgery | https://www.nhs.uk/services/gp-surgery/priory-fields-surgery/D81010/ratings-and-reviews?currentpage=1 | Mismanaged Administration | 1 | I need a simple blood test as an annual review and a PSA test. The last 2 appointments made were cancelled when I arrived at the surgery. The last one 22nd June 22, I received a NHS text confirming the appt the previous day, then a text cancelling the appointment about 20 mins after the appointment, then a further text after that confirming the appointment. The receptionist was unable to book a new appointment due to non availability and said she would advise an appointment date later. I heard nothing more and called 3 weeks later only to be told the same thing no capacity to take a blood sample which can be done by HCA and no forward booking capacity. I'm considered by the NHS as vulnerable patient having had a splenectomy and 2 episodes of Cancer treated with Chemo, radiotherapy and surgery and being 69 years old. I don't understand why the surgery can't be honest and say they no longer have the capacity to provide healthcare for me so that I can make my own arrangements, rather than keep wasting my valuable time? | June 2022 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Fantastic Doctor | 5 | My visit was to see a Doctor I had not seen before. She was the most professional I have ever seen in my 75 years, taking time to fully explain my symptoms. She also printed, for me, documents to take home regarding my symptoms. This Doctor was exemplary in my opinion and highly recommended. | September 2023 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Great practice. | 4 | I called to make an appointment. I was 7th in line and waited just 10 mnutes to be connected to reception. The conversation was very specific, the service was friendly and the matter was resolved.
I was never refused help, even when I called on a Friday for an urgent appointment. I recommend. | September 2023 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | good | 5 | the practice is lovely but I believe as with all surgeries there's no appointments and there are long waits but the drs and nurses are great and are very helpful most of the admin staff are great and helpful its just a shame there is always one that doesn't enjoy there job and rolls there eyes if they are asked any questions or if they need to do something extra that does not help mental health issues | March 2023 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Great Care | 5 | Recently been very unwell with Covid and called for some advice from a GP. Receptionist was very understanding very quick to help me and the call back was almost immediate from the lovely GP. Felt very reassured and looked after.
Thank You | March 2023 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Great service at this practice | 5 | Over many years, my wife and I have always had great service and attention from this surgery. Despite what you read in the press we have always had a call back, on the same day we made the call about a problem. I have regular reminders about blood tests etc and they all happen within 10 days with results ready within days. | January 2023 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Great Supprt | 5 | I was recently seen with a back pain issue. The kindness and attention shown by the Doctor was second to none. Nothing was too much trouble. It’s a pleasure especially during these really hard times. I cannot recommend this surgery enough. | November 2022 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I would just like to pass on my huge thanks to all of the staff at Charles Hicks Surgery, Huntingdon for their help and support over the past year and beyond. As a result of their quick diagnosis and treatment, I am very much on the mend and feeling 100 times better than this time a year a go. I know I could not have got to this position without their care and attention.
They are always available when you need them and I feel extremely lucky that myself and my family have such a wonderful surgery with amazing staff. Thank you all for everything you do. | October 2022 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Great practice | 5 | I joined this surgery last year and I have to say I’m so pleased I made this important change. Nothing is too much trouble, the staff are incredibly polite and professional, always an appointment when needed and great care and attention - thank you all ! | September 2022 |
D81050 | the-hicks-group-practice | https://www.nhs.uk/services/gp-surgery/the-hicks-group-practice/D81050/ratings-and-reviews?currentpage=1 | Very efficient | 5 | Having recently joined this practice and my previous practice and consultant records not being transferred, this practice took control and rectified everything with a minimum of fuss. | May 2022 |
D81041 | bourn-surgery | https://www.nhs.uk/services/gp-surgery/bourn-surgery/D81041/ratings-and-reviews?currentpage=1 | Wonderful service | 5 | At a time when GP services are very stretched I wish to comment on an exceptional service I recently received. On Friday 22nd July I was feeling unwell and at 11 am I decided to check my blood pressure. It was very high. I phoned the surgery where I spoke with a helpful and sympathetic receptionist who arranged a call back from a clinician which happened within 15 minutes. 90 minutes after taking my BP at home I was being seen in the surgery where I had a full assessment and was provided with medication which thankfully has proved very effective. This was a great example of general practice at its best and I am extremely grateful for the service I received from all the practice staff - not least those behind the scenes who organise an efficient system that makes such a service possible. | July 2022 |
D81041 | bourn-surgery | https://www.nhs.uk/services/gp-surgery/bourn-surgery/D81041/ratings-and-reviews?currentpage=1 | Really reassuring experience | 5 | Visiting Bourn practice today I was very nervous and slightly anxious about my appointment given the nature of it. My doctor was so reassuring, knowledgeable and thorough and most of all kind. I didn’t feel rushed or like I was one in a long line of patients. I was really thankful for the time and patience and the great work of my doctor. I also got follow up information on my condition which was just a little extra touch with some helpful information. | January 2022 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Kind friendly staff, but pharmacy a shambles. | 3 | The person I saw at the pharmacy was really polite and kind and genuinely caring, a real credit to you all. However only one box of my medication was in stock and none of my medicine. My medication is on a managed repeat and the staff have a month to make sure my medication is in stock. I’m not supposed to stop taking my tablets without being told to do so by a doctor! Often my medication is not in stock or not ready and I’ve been told we can give you a prescription to take elsewhere, I cannot drive and so cannot easily obtain my medication elsewhere! It keeps happening to me over and over again, and to others. It could have very dangerous consequences for people. Please sort it out. Thank you. | October 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Awful service | 1 | Over the past few years the service here has declined massively. The pharmacy service is so slow and disorganised that you have to assume you'll be there for 30 minutes to collect a prescription and need to give them 2 weeks notice to get the items in. The reception staff are very unfriendly and unhelpful, especially since everyone is having to change their nhs app because the practice has changed computer system. Definitely wouldn't recommend this practice. | October 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Poor Pharmacy | 2 | The service has been appalling for 18+ months.
Need to queue for 40mins to be told repeat prescription is not ready. To then wait 30mins, again to be told not all stock in and need to come back.
Keep getting told short staffed, but this is due to poor salaries and very very poor GP management. Who could not run a children’s birthday party.
This service needs the QCC to do a in-depth review. I collect my father in laws medicines weekly which means I waste over 50 hours of my life waiting in line for a poor provided service. | September 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | poor example of a GP practice | 1 | Recently had to change GP practice. Moved from excellent surgery to somewhere that is a complete disgrace. Extremely difficult to get through on phone lines. Emails unanswered - even when marked for the attention of Practice Manager. Trying to obtain repeat prescription - very hard work. Extremely worried about my family being under the care of this practice. | May 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | The very worst pharmacy | 1 | This pharmacy is terrible and gets worse every time I visit. There is always a queue and no wonder because they never have the prescription ready and always ask you to return the next day. They are disorganised, slow, poorly managed and have no idea of improvement for the future. | May 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Woefully inadequate | 1 | As a family we have been patients of this practice for over 30 years, it has gone from outstanding to woefully inadequate, to disgustingly dangerous! The practice clearly has more patients than it can care for.
Tried to book a relatively important appointlent for ongoing health concerns agter 2 hours on the phone i was told the next avalible appointment was 3 Weeks away
At my last appointment i saw a Dr that won't take blood tests telling me "i dont do blood tests you to book an appointment with the nurse" futher 2 week wait and i was hurried out the door. Clearly the 6Cs don't apply to this surgery.
Recently told a family member we have bo appointments and just to attend A&E for something that absolutely was not at A&E matter. A phone call to 111 and they said a GP from your surgery will call you back. And they did. So much for no appointments.
As for the dispensary. Literally hours waiting to collect a prescription hearing patient after patient being told we don't have that in stock yet. Not like insulin or heart meds are important or anything.
If the CQC did a surprise visit they would shut the place down.
I am embarrassed to be a patient! This practice is going to cause significant harm to someone in there failings. | January 2023 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Embarrassed to call you colleagues | 1 | After being with Comberton surgery for best part of 40 years the way the reception and pharmacy team speak to patients is hugely disappointing, I’m embarrassed to call you an NHS colleague. Two week lead time for prescriptions yet no warning given until you come to collect after the advertised time. You change rules without telling anyone leaving patients desperately in need of medication. You implement systems without any consideration for the patient. I’m ashamed and embarrassed for you. Shocking service to your patients. | October 2022 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Desperately Inadequate. | 1 | This surgery takes three months to pass on vital information. Then another three months to do the same thing. I saw 'my' GP last week (after 11 week wait). She gave me another very important letter dated 5th May 2022 on 25th July 2022 can you believe? We spent ages going through my recent mastectomy, dislocated knee and depression. She promised to action several issues. Today I had to go and collect my four weekly prescription (in itself a terrible service as I live miles away and have to constantly make this journey), it hasn't been changed as promised and I'm now informed that my GP has left the practice. She only joined about 18 ago and I had to wait months for an appointment then. I have come away being told to ring them to check they have sorted out my prescription (now urgent) - they don't intend to contact me it seems. The total lack of care and consistency here is appalling. I am really trying to find an alternative. | July 2022 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Really good practice, with kind and knowledgeable doctors | 5 | This practice has been looking after our family for 7 years now, and it has always been outstanding. The team of doctors are without exception kind, caring and helpful. One one occasion a doctor made an appointment to see me before the usual start of clinic, and there has never been a time when our kids have been poorly that we haven't been able to see or speak to a doctor on the same day. When it matters we've always seen a doctor, and when it can wait an appointment has been made. I really can't fault them and recommend the practice to everyone. | May 2022 |
D81035 | comberton-surgery | https://www.nhs.uk/services/gp-surgery/comberton-surgery/D81035/ratings-and-reviews?currentpage=1 | Total dispensing failure including 24h option | 1 | Surgery refuses to allow online fulfilment of my repeat prescriptions. 24hr dispensing machine was put in to alleviate pressure on the dispensary, but last month they forgot to dispense mine to the machine, and this month the access code in my text message hasn’t worked, so I am out of medication once again. It is a shambles. This all leads to more and more phone calls to the overstretched front desk. | May 2022 |
D81058 | harston-surgery | https://www.nhs.uk/services/gp-surgery/harston-surgery/D81058/ratings-and-reviews?currentpage=1 | A hard working exceptional practice | 5 | My family and I have always received prompt and excellent care from this practice. When you've need for medical advice or care, Its too easy to forget the very many external challenges the practice has to contend with whilst providing the high quality of care it aspires to offer its patients. From my experience, the practice works hard to provide this to me and my family in a friendly and professional way. When I compare it to the experiences of others around the country, this practice is exceptional. | April 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Exceptional kindness | 5 | I had to take my mother to the surgery after she cut her leg on the car door.
The receptionist promptly contacted the nurse, within minutes her leg was dressed and a follow up appointment made to check progress.
The kindness of all involved was greatly appreciated.
Thank you all | November 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Fantastic care | 4 | I had a routine smear test with one of the surgery nurses and she was absolutely amazing. It’s not easy to go to something like a smear but she was so professional and lovely, she set me at ease and made it feel like a really important thing I had made the time for the appointment. She’s really changed the way I think about potentially awkward appointments like smears, as she explained to me how they can truly save lives, so that will stay with me. Really exceptional and this nurse deserves to know what a fabulous job she’s doing - thank you. | November 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | Despite the obvious pressure the staff are under, overall the surgery provides an excellent service.
Helpful reception staff and caring clinical advice from the GPs and nursing staff. | September 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Terrible | 2 | Why is the dispensary always shut ????can never got through on the phone to them and not everyone can get to the dispensary for 10.00am absolute nightmare and now it's easier for the doctors to phone you instead of seeing you how can thy diagnose over the phone or do they just guess by what you tell them the new influx of doctors down there has made the practice worse bring back the old doctors at least they got to know you more than the new ones do | September 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Quick response | 5 | I was bitten by a dog and got to see a nurse and have a tetanus shot the same day. This was a relief as I know they are really busy | August 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Great practice | 5 | Staff friendly and respectful, very genuine manner, listen to concerns and spend time getting to bottom of issue or forming a plan to. | August 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Mixed | 2 | Everytime i have met with a dr or nurse for either myself or my children, they have been fantastic. Cannot fault them at all. However, the reception is just awful! My daughters vaccination appointment couldn't be attended as she was unwell, so i tried to call to inform them and reschedule. Noone ever answers the phone, 11 times i rang and each time the phone just rings out for 10 minutes then ends. This isn't the first time, nearly every time I have to call this happens and its just so frustrating. I understand they are overwhelmed with the workload and understaffed, but how can you not answer the practice phone? | July 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Smear test | 5 | Appointment on time. Quick and easy. The nurse was great and made me feel at ease. A very necessary test and done in a respectful and efficient manner. | July 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Lovely Nurse | 5 | I had a cervical screening test booked the nurse was very friendly and professional! I was in and out within 10 minutes | July 2023 |
D81018 | orchard-surgery,melbourn | https://www.nhs.uk/services/gp-surgery/orchard-surgery,melbourn/D81018/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very friendly staff that went above and beyond to fit me in for an emergency appointment. Did not have to wait for more than 3 minutes in the waiting room. Excellent service & care | July 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Good experience | 5 | Having been rejected from Buntingford practice following my move to Royston April23, with friends poor experience of Granta, I chose Roysia. I have no regrets. Reception staff are attentive, welcoming and extremely helpful. Likewise very happy experiences with nurses and doctors. Thank you for (seemingly) bucking the current trend of unhappy GP practices. I hope that you will continue to uphold your current ethos. And, thank you again. | October 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Much improved practice | 4 | Much improved service, friendly and efficient staff really nice to have continuity of Doctors now and also great to have the option of face to face appointments if available. I feel much happier using this surgery now | June 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Questionable allocation of appointments | 3 | I phoned for an appointment on what could be a serious illness told nothing till following week and would only be a phone call. I phone the next day spoke to different person about the problem and got In Straight away I don’t see how a receptionists can make that call on someone’s health. As it was I now have been referred to the hospital for investigation and the doctor I saw couldn’t have been more helpful and caring | June 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | New practice | 4 | I was unsure how the take over of a different company would affect the practice, but when I needed a appointment I got one fairly quickly and was very happy with how I was treated, the doctor who I hadn't seen before was very thorough | March 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Good practice | 4 | My last appointment was with a physio. He was great, professional and thorough. Was good to see someone face to face instead over the phone. That’s my only negative about GP now days, some appointments should be face to face and should be requested by patient when calling not waiting for a phone call first and then maybe a face to face appointment. | March 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Good practice | 4 | Receptionist helpful and polite, had a call back from gp same day.
The dr listened to my problems and the followed to explain clearly what medication he thought would help, he also explained any side effects I might have and what to do if I had any. He asked if I was happy with the consultation and arranged for a follow up medication review.
I came away from the phone call happy and felt I was really listened too. | March 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Very helpful staff and dr | 5 | I recently had to take my young daughter to the GP and from the first moment I spoke to the receptionist she couldn't have been more helpful and kind. Then when we met with the Dr he was incredibly helpful and his manner was perfect with seeing a young child. He was very thorough and spoke through all options with me.
As my daughter was not feeling better after a few days, when I called back again both the receptionist and Dr were incredibly helpful.
The whole experience was very reassuring and I couldn't be happier with how we were spoken with and seen. | February 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Great practice | 5 | All staff are very friendly and the doctors are great. They all do a great job and have never had any problems with this practice. | February 2023 |
E82132 | roysia-surgery | https://www.nhs.uk/services/gp-surgery/roysia-surgery/E82132/ratings-and-reviews?currentpage=1 | Practice is beyond a joke | 1 | This practice has gone right down hill since the take over! It is impossible to get past the reception staff to speak with a GP even when they say you need to speak to a GP about your query but need to ring in the morning! You try for hours to get through for either the phone to be put down or say sorry there is no appointments! the receptionist this morning was so rude talking over me and wouldn't let me get a word in edgeways! your always made to feel you cant actually speak to a GP anymore that understands! When your in pain fed up they just don't care anymore! You feel like your a burden but they don't actually understand your frustration with pain and being fed up! Before being taken over they had all the time in the world you never was made to feel bad or like you shouldn't be there! Mental health is meant to be a big thing and yet this surgery causes people to have mental health problems due to the way they treat you! i wish i could have the old roysia surgery back! | January 2023 |