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D81031 | yaxley-group-practice | https://www.nhs.uk/services/gp-surgery/yaxley-group-practice/D81031/ratings-and-reviews?currentpage=1 | Patient and caring | 4 | Even under great current pressures, they took the time to listen and have stayed on top of helping me through difficult times | March 2023 |
D81031 | yaxley-group-practice | https://www.nhs.uk/services/gp-surgery/yaxley-group-practice/D81031/ratings-and-reviews?currentpage=1 | Excellent, caring practice | 5 | I have used this practice since moving to Yaxley in 2015. Whilst it was fairly good from the start I can honestly say that it has gone from strength to strength in recent times. The GP’s I see (I keep a shortlist of four names who I have found to be very helpful and caring) have all been superb - they have all been not only knowledgeable but also kind and supportive which is equally important to me. Whilst it is not always easy to see someone face-to-face they do respond when it really matters. I think we are lucky with our practice and I am certain that this represents good management from the top. Thank you to all involved. | February 2023 |
D81031 | yaxley-group-practice | https://www.nhs.uk/services/gp-surgery/yaxley-group-practice/D81031/ratings-and-reviews?currentpage=1 | Great Doctor | 5 | I’ve recently moved to this practice
And suffer with a number of illness
And have been really struggling lately.
I had a phone consultation with a dr and was speaking to the dr for 40 mins,it was the first time in years that a dr has actually listened and explained things to me. | February 2023 |
D81031 | yaxley-group-practice | https://www.nhs.uk/services/gp-surgery/yaxley-group-practice/D81031/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Been with this practice for 23 years now , my husband and our children , have never had a problem getting to see a doctor and think this practice is up to date and the best in this area if not further , highly recommend | February 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Very impressed | 5 | As a relatively new patient I have been most impressed. I phoned yesterday and the phone was answered immediately. The receptionist was pleasant and helpful. I wanted a vaccination and received an appointment that afternoon. The nurse was also very pleasant and professional. I also asked for a face to face appointment with a doctor which I stressed was non urgent. I was offered one for the next morning which unfortuately was not convenient for me but I was offered another convenient one. If this is the broken NHS then long may it last. | July 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Another waste of an hour on the phone | 2 | On Friday I received a text from the surgery telling me that I was being referred to Dynamic Health and if I wanted further information I should ring the surgery. Yesterday I started ringing the surgery at 5.45pm on the number given. Unfortunately, I still ended up in the usual queue. About 6pm the message said that I was caller number 10. The website showed that the surgery was open until 7pm, so I continued to hold. By 6.15pm the message said that my call would be answered by the next available operator. It was still saying this when I eventually hung up at 7.05pm! Pressing 1 for a call back has never worked for me.
Three weeks ago I handed in a repeat prescription at my local pharmacy. When they hadn’t received it back from you a week later, someone from the pharmacy rang to see what had happened to it. to be told that it had been sent to a St Ives pharmacy as a permanent change had been requested!! Of course, they didn’t know who had requested it.
I’ve been a patient at this surgery for over 50 years and I can’t believe how much it’s changed recently and not for the better. | June 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Always receive kindness | 5 | Nurse took bloods 11.20 on 17.3.23. She was so kind. Listened and understood. Thank you and for all the struggle to get the bloods (quite normal) no bruises. Sorry I didn't get your name. Thank you | March 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Consistent positive experiences | 5 | The whole team at the St Ives practice have always been great and really helpful. I had some health concerns at the start of the year and I was so grateful for the supoort I received. GP receptionist get a lot of grief but I've always found the front desk team there to be friendly and helpful. With the NHS under so much pressure at the moment it's reassuring to have a GP practice I feel safe with and can rely on when needed. | January 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Insightful Observation | 4 | My mum has arthritis in her knees and has difficulty in standing and it was getting worse. I was worried she wouldn't be able to physically get out of a chair for much longer so asked to speak to a GP. I received a telephone appointment with with an Advanced Care Practitioner who was amazing. I had to take my mum in to see him the next day. He gave her a thorough examination, and took the time to explain to mum what he was doing and why. He was approachable, friendly and professional and made sure that mum understood what he was doing and why. He suggested that some of the problems with her mobility might be due to the amount of fluid on her legs and explained that fluid is heavy so that is why walking around is more difficult for her and may exacerbate the pain in standing. He prescribed an extra water tablet a day and it has helped her. He even called her the following week to see how she was getting on. No GP or Physio has ever mentioned that the fluid on her legs could be making her mobility worse. Whilst it doesn't fix the arthritis (nothing can) it was an insightful observation which has benefitted mum. Thank you! | January 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Timely help and considerate staff! | 5 | I want to thank all the staff at Grove Medical Practice for helping us this month - from the amazing staff at reception to the duty doctor, clinical pharmacist and the dispensary manager. My dad, who had been visiting me from India, urgently required medication for high blood pressure. He had run of his medication due to having caught the flu and having to postpone his return flight back by a week. All the staff who I discussed this issue with very kind, patient and compassionate. With their advice, we managed to get him registered as a temporary resident and I requested an urgent appointment online the next day. I was treated respectfully and with understanding, despite my repeated calls to ensure that he got his medication on time. Thank you to everyone who helped us with this! I must add that as others have mentioned, I had to request a call back multiple times as the phone lines were busy, I also ended up emailing a couple of times, but I was perfectly happy to do all of this. We understand how much pressure GP services are under and although it was very hard to be patient under these circumstances, we were reassured that we would get the help we needed, and we did. | January 2023 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Great practice | 5 | We are all going through difficult times, but with continuing medical issues trying to get through to the surgery can be slow but with there self referral on line option on line which is available from 08:00 Monday to Friday until they are full or even phoning the surgery selecting option 1 then if you are away from being answered then select option 1 again and you keep your place in the queue and then they call you back when it’s your turn so you will always get to speak to a receptionist who will if advised you if you consider you need to speak to a doctor will send a message to the duty doctor who if it is considered important will call you back during the day. This system although not as good as the days when you could call and make an appointment still works well with the work load the doctors have day after day.
Thank you to the staff for being there for us. | December 2022 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I received a telephone appointment with a friendly, understanding doctor. I was then invited to go to the practice for another appointment in person. The doctor was caring and professional, Reception and pharmacy did their best to accommodate my requests too. | November 2022 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Fortunately my family have not needed to visit a GP much. But over the past few months I have had to contact the practice to arrange to see / speak to a GP 3 times. On each occasion the receptionist had been exceptionally helpful and compassionate. I have been able to speak to a GP within hours and on each occasion been either seen that day, reviewed on the phone or referred to specialist. I cannot fault this surgery personally. Thank you | September 2022 |
D81030 | grove-medical-practice | https://www.nhs.uk/services/gp-surgery/grove-medical-practice/D81030/ratings-and-reviews?currentpage=1 | Horrendous | 1 | Totally unbelievable bad service.
Extremely rude staff and Totally unacceptable.
Waste of time calling or emailing as they obviously don't read emails even if 111 service send emails directly. Pathetically pathetic. | September 2022 |
D81060 | moat-house-surgery | https://www.nhs.uk/services/gp-surgery/moat-house-surgery/D81060/ratings-and-reviews?currentpage=1 | Great service and support from the Practice | 5 | Gold stars to all the GPs, nurses, administration team at the Practice.
Excellent service provided by all. | December 2023 |
D81060 | moat-house-surgery | https://www.nhs.uk/services/gp-surgery/moat-house-surgery/D81060/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | I have been meaning to leave a review of the moat house surgery for some time now so what better time than Christmas.
This practice (and I have been with a fair few) has been the most amazing practice I have ever been registered with.
I feel very lucky to have found this gem. The GP’s are exceptional and very pleasant and the practice and pharmacy staff deserve most of the credit. They are amazing, always on the ball and always proactive regarding a patients updates and health concerns.
The pharmacy team work tirelessly to provide medication within a rapid turn around and the reception team in person and on the phone are very friendly and understanding. | December 2023 |
D81060 | moat-house-surgery | https://www.nhs.uk/services/gp-surgery/moat-house-surgery/D81060/ratings-and-reviews?currentpage=1 | Recommended practice | 5 | I've been a patient for 2 years. Had fantastic support and got nothing but praise for the surgery. On the ball, quick responses and no issue with getting appointments when needed.
Keep up the great work. Thank you | April 2022 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Struggling with new system | 0 | I have been trying to use this new system, KLINIK, for two days and never felt so frustrated! I only wanted to make an appointment with a nurse for a blood test. There were so many questions to answer, and was told to ring 111 or 999? Tried again, and I just couldn't do it. I'm not stupid, but this has got the better of me, and I broke down in tears and gave up!
I should have said that I have ordered my prescription online for years, went to sign in, and usually my username and password comes up automatically, it didn't this time and I haven't got it written down, so had to sign in as a new patient. Still couldn't find my way through this awful new system! Well then a different patient's name appeared on my screen with their medication list! Couldn't find my own, though!
I will have to go into the surgery every time I want to make an appointment and drop off my prescription form. I'm not so daft - I do my shopping online, pay bills, online, banking, well everything. I don't think this is progress. | August 2023 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | Absolutely amazing doctor’s surgery. Not the first time I have contacted them worried about my toddler on a Friday afternoon and each time he is seen that afternoon so that I do not need to worry all weekend. I feel safe that my family are looked after and every member of staff I have encountered in the 7 years I have been a patient have been lovely, kind and caring. I cannot fault it. | August 2023 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Confidentiality | 2 | The reception area provides no confidentiality. It echoes, and everyone can hear exactly who you are and what your problem is. I was informed by the receptionist that there are signs saying that if you want to speak privately to let them know (she did say that they are amongst the masses of information on the board), but they are not visible, and not within sight when speaking to the receptionist.
I tried to speak to someone else in the waiting room in order not to hear what was being said, but the patient speaking to the receptionist could not hear her. Confidentiality is an essential requirement, and is not evident here. Perhaps receptionists could ask patients at the start of the conversation if they need to speak confidentially as I'm sure that many patients will have missed that sign. It needs to be visible and in front of the reception window. | May 2023 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Exceptional care | 5 | I have had to have several appointments since February. I have got to say all staff from receptionist to dr including all clinical staff went above and beyond Thankyou all | February 2023 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Doctors generally very good at mental health | 0 | I’ve got a long term mental health condition, and have seen various doctors at the Spinney Surgery over the last 6 months. They’ve all been very compassionate and helpful, even when I’ve presented in a bit of a state on occasion (angry, upset and suicidal). The only slight problems have been:
1. They can be hard to get hold of by phone: expect 1/2 hour wait before your call is answered. The new web-based appointments system seems to be working very well, though, and avoids any waits.
2. It’s hard to get scheduled appointments.
3. I’ve ended up seeing a range of different doctors on urgent appointments, rather than “my” GP, so continuity of care can be tricky.
4. One doctor said they had gone as far as they could, as GPs, which I took to mean not to go come back with this problem. I may be being over-sensitive, though.
The other medical staff and admin/practice management staff are all efficient and friendly.
Overall, I’ve been really impressed by them and have been grateful for their help. | January 2023 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Outstanding Practice! | 5 | My parents have recently registered with The Spinney following relocation to this area. I cannot applaud the professionalism and support they, and us as their family, have received from receptionists, office staff, nurses and doctors alike. Their empathy and care has been inspiring. It is so refreshing to be responded to in a timely, respected and dignified manner.
Spinney Surgery, we cannot thank enough. Keep up the good work and have a well deserved Christmas and New Year break! | December 2022 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Great service | 5 | The receptionists are so pleasant and helpful. The care I get has always been great and continues to be so during and after covid.
It provides a great service to the community we are very proud and passionate about the Doctors and Staff for there hard work..we thank you all | September 2022 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Signing form for cancer prescription | 1 | After unfortunately receiving a cancer diagnosis I took a single piece of filled in nhs paperwork to the Spinney for signing and posting to another nhs department. After this form failed to arrive, I completed a second at the Spinney explained the issue to the Dep Manager, and asked would they let me know when the form was completed to enable me to track it. I was informed I would get a text or phone call. That was on Thursday.
On Friday morning, after waiting on hold for 35 minutes, so quick by the Spinney standards, I was told my form was still sat unsigned in an intray and would be done whenever the GP had time. I visited the surgery 10 minutes before the closing time of six. The surgery was quiet, and the staff were unable to confirm either the location of my form or if it had been sent.
To sum, an average practice before being diagnosed with cancer who have become my biggest stressor since my diagnosis, who don’t keep patients informed, who are so busy that the GP can’t take a minute to sign a form , but can get out early on a Friday. Nowt more to say. | August 2022 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Poor communication | 1 | A member of the surgery team proposed a telephone call at 4pm. As at 9 pm the telephone call has not happened. I don’t know the details of this call, but hope it is not serious.
This lack of communication is not really acceptable, as I had left work an hour early so I would be available to take a telephone call from the surgery at 4pm. I will no doubt have to spend considerable time on the telephone tomorrow listening to the you are : caller 14, you are caller 13, etc, or take further time of work to attempt to find out the details.
My quick potential solution: you say you will call at 4pm, call as near to 4pm as possible, but even if late just call, email, text or rearrange.
Thanks | August 2022 |
D81049 | spinney-surgery | https://www.nhs.uk/services/gp-surgery/spinney-surgery/D81049/ratings-and-reviews?currentpage=1 | Poor communication | 1 | I am here at past 6pm, typing this review. I missed an unexpected telephone call from the Dep Practice Manager at 11am; however, my wife took the call, explained that I was at work, but would be back in the late afternoon. The Dep Practice Manager proposed a telephone call at 4pm. My wife let me know of this over lunch.
As such, I left work an hour early so I would be available to take a telephone call from the Dep Practice Manager at 4pm. This phone call did not come. I have only scant details that were mentioned to my wife and will no doubt have to spend considerable time on the telephone tomorrow listening to the you are : caller 14, you are caller 13, etc, or take further time of work to attempt to find out the full details.
Two quick solutions:
1. Have a direct dial option to the Dep Manager vice the standard line.
2. If you agreed to call at 4pm, call as near to 4pm as possible, but even if late just call, email, text or rearrange.
Thanks | August 2022 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Unbelievably good | 5 | 8am called for appointment
9am telephone appointment prescription given
X-ray and bloods appointments arranged
12 X-ray and bloods completed
1230 prescription received
5 pm bloods and X-ray analysed
Ct scan booked | November 2023 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Wonderful Practice | 5 | I cannot begin to convey my heartfelt gratitude to the entire Great Staughton Surgery Team. The are always professional, empathetic, and caring towards me (despite the fact that they are overworked, they always want to help and make time for their patients, even if they can't ring you back until their daily work hours are long over). The NHS and we in the community are very fortunate indeed to have you; we applaud you, and we truly appreciate of you and everything that you do for us. | May 2023 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Great staff and very responsive service | 5 | I’ve had nothing but positive interactions with the surgery. The staff are friendly and helpful well done and thank you | February 2023 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Fantastic surgery | 5 | This surgery has been so fantastic for the couple of years we have been with them.
Both resident gps have provided excellent care to myself and my family, cheerfully seeing the entire family in one go one christmas eve
Yesterday i had cause to see the practice nurse with my son as we have both developed tonsillitis. The surgery was rammed and clearly over busy, but we were seen on time. Despite being pressed for time, she took her time to listen and examine the both of us, and prescribed us both. Thankfully she did because about 2 hours later i commenced the most horrendous fever of my life, pretty convinced if i hadnt started the antibiotics i would have ended up admitted to hospital.
This is just the tip of the iceberg though, the entire practice seems to be built up on old fashioned hard work and patient care coupled with modern thinking.
They are simply fantastic
If only the rest of the nhs was run like this! | January 2023 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Great doctors and staff | 5 | Staff always helpful when you call I
Doctors always call back within a few hours
Disabled parking not brilliant but you can usually park along road somewhere
Building accessible to get into | June 2022 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been attending Great Staugton Surgery for around 20 years when I moved into the village. I cannot thank all the staff enough for the care, compassion and efficiency I have found whenever I have visited or contacted any member of staff there. Even throughout the difficulties the pandemic has caused they have continued with the same care, concern and efficiency and are always willing to help. | February 2022 |
D81081 | great-staughton-surgery | https://www.nhs.uk/services/gp-surgery/great-staughton-surgery/D81081/ratings-and-reviews?currentpage=1 | Friendly & Helpful Practice | 5 | I rang the surgery last Thursday morning due to a red, flaky, itchy and sore rash that was on my face. A very sympathetic receptionist organised a phone triage appointment with a doctor who prescribed some cream that has made all the difference within a few days. | January 2022 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Disgraceful | 1 | Sick for a week now. First call to the health center, on hold in queue for 59 minutes (not joking), once on the phone they say that there were no more doctor calls available for the day, to try back another day. Tried again but no point as I am not allowed to call before 8am anyway so I can't expect a different result, only luck can tell. Called 111 and went to the hospital instead, twice. At the hospital they are not allowed to prescribe medicines and do tests, back to the GP. Still very sick but I finally managed to deliver to my health center samples in a steril box last night, including all the information they need, posted via letter box. Called the health center this morning (on hold for another hour) and they said I have to go there in person otherwise they throw my samples away. They say they will throw them, they hung up on me. I think this is not even human anymore | July 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Sorted us out with care | 4 | Today rang on behalf of my daughter. Had a bit of a wait to get through to be told no appointments and to ring 111.
I only needed some antibiotics as it’s something not new to my daughter.
The new reception really listened to me and got advice, to which I was put on the list for a telephone call and got antibiotics sent to pharmacy.
Got to pharmacist to find it was out of stock. Rang the doctors and they sorted it quickly for me and my daughter has her antibiotics.
Thank you so much for going the extra mile and helping us. Really appreciate it. I know the NHS is very stretched but you went above and beyond and prevented us having to go somewhere us.
Thank you from the bottom of my heart for caring.
Your receptionist were awesome today. | May 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Can't get an appointment | 1 | The only way to get an appointment is to phone them at 8am on some mornings. I rang on two days in a row, both times there were over 60 people in the queue. I have to leave for work at 8:40am. By the time I hung up there were still over 60 people in the queue. Archaic. | May 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | No appointments.... nothing first thing in the morning! | 1 | Phoned at 8am sharp on Friday am, 41st in queue, not bad, then at 8:15am when 23rd in queue, whilst my phone was on the table it went blank, cut off! Started phoning again only to be told I was more than 50th in the queue. Got through 50 mins later to be told (as I knew) that there were no appointments not face to face and not even telephone, nothing. My daughter is unwell, in pain and from what I had read on NHS website is said she needs to see a GP, So phoning at 8am it does not matter, nothing. Lakeside service can not cope with the amount of people needing it. How about this for an exercise? Ask all your telephone operatives for Lakeside St Neots at what time each morning after 8am do they 'fill' all the slots and have to say 'sorry no GP appointments left today'. I bet it is before 8:30 every morning, Lakeside do you think that is a reasonable service to offer the community of the largest town in Cambridgeshire where you are still taking on more and more new patients? Also do not even think to suggest Doctrin as an alternative when you need to see a GP that day as it takes up to 3 days to receive a reply and sometimes it is completely shut down due to lack of 'clinicians to operate it'. All that said Doctrin is a good system for something that can be discussed in several days. In the past when using Doctrin, and I have been told I do need to be seen given what has been discussed via Doctrin with GP, the GP and nurses, once you do get through are amazing. Kind, active listening and able to progress the issue or help solve it. Its just a shame the gate keeper Lakeside system have made sure not many can actually get into the service to get that excellent care they need. | April 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Terrible GP appointment system | 1 | Tried and failed to book a GP appointment on several occasions. Told to call at 8am to book an 'on the day' appointment which I did. The call connected then after 5 minutes it cut off, called back and I was 45 in the queue. After 35 minutes I made it to the front of the queue to be told that there were no appointments left. Why do they keep you in a queue when they know that there are a limited amount of appointments available? Their website says that you can go online and use Doctrin to book face to face GP appointments but when I asked this I was told that you can't do this, so they need to update their information to reflect this. I really can't understand how working people are supposed to get an appointment as not everyone can spend day after day trying to obtain 10 minutes with a GP. The whole Lakeside system needs to seriously improve as at the moment they are not providing a service at all. | February 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Why? | 1 | On ringing the surgery the “welcome” message is essentially if you are really ill call elsewhere or if you proceed that there are serious consequences for rude and abusive behaviour! So you get to speak to a receptionist only to be told to make an appointment you need to ring at 8am. I ring at 8.10am the next day after 45 minutes my call is answered by the receptionist but all the appointments are gone. I have to ring the next day. So on the stroke of 8am I call again. The queue is full so I keep ringing at 8.10 I’m number 60 in the queue. 45 minutes later I speak to the receptionist to explain that I need to speak to a doctor about 2 separate issues she asks what the issues are so I tell her. Success the doctor will call me but don’t know when. At 5pm the doctor calls and I explain I need to talk about 2 issues I’m told firmly that I only have 10 minutes and can only speak about one choose one. The doctor does not know what the issues are.I explain that I told the receptionist that I needed to talk about 2 and get a warning for being rude. Realising that I’m using up my slot I reluctantly choose one issue and start to explain. The doctor is furiously typing and tells me I’m talking too quickly. I point out that if the doctor stopped typing and listened to what I was saying we might get somewhere. I then get my final warning for being rude. Finally, it appears the 2 issues I wanted to talk about may be serious and connected so I’m immediately summoned to the surgery as I may need to go to a&e. I’m examined sent for X-rays and waiting on various tests. What I wanted to say but did not for fear I’d being banned is that in 8 years with this surgery I don’t think I’ve seen the same doctor twice. The last doctor did not know me, had not read my notes and did not ask me once how I was or what I needed. It’s not hard to guess that a person with chronic pain will also be depressed. So my question is why have things got so bad that there are constant warnings about not stressing hospitals, that there are hopeless processes which seem designed to make it as hard a frustrating as possible, that it’s days of effort to talk to a doctor, when you do the speak on the phone time and process are important not the patient and talking honestly can lead to being banned. And why is there a fixation on a single symptom rather than treating a person with respect and holistically to find and prevent the underlying causes? Finally, my 4th issue is that I suspect that after 10 years my cancer may have come back but to be honest I’d rather not know but if it stops my chronic pain it may be a blessing! | January 2023 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Excellent nurse care | 5 | Had an operation on 18/02/22 that needed packing and dressing every day, to date. I have been to numerous surgeries and have been very well looked after by all the nurses that I have met.
I cannot speak highly enough of their professionalism as well as having a chat whilst being treated.
All the nurses are a credit to the NHS. | March 2022 |
D81057 | lakeside-healthcare-st-neots | https://www.nhs.uk/services/gp-surgery/lakeside-healthcare-st-neots/D81057/ratings-and-reviews?currentpage=1 | Brilliant service and care | 5 | I have just had a fantastic conversation with the pharmacist Ijeoma who telephoned to review my medication. She was extremely knowledgeable, as on would expect but in addition she was polite friendly and helpful. She gave me excellent advice and I look forward to a follow up discussion in a month.
I must add also that I have received nothing less than superb service from everyone at Lakeside since my illness struck in 2013. Everyone from the doctors, nurses, receptionists, in fact all the staff have treated me as an individual and given the utmost care.
It’s never been a problem getting an appointment with a doctor or nurse and the new system of having a telephone appointment to discuss a problem with a doctor before visiting is absolutely brilliant.
Importantly it saves doctor’s time (and mine, no waiting in the surgery) so long may it continue.
Thank you everyone for your care and I applaud your dedication. | January 2022 |
D81637 | monkfield-medical-practice | https://www.nhs.uk/services/gp-surgery/monkfield-medical-practice/D81637/ratings-and-reviews?currentpage=1 | Outstanding | 5 | Absolutely brilliant service. The very kind and patient receptionist who dealt with me and also the Gp who listened and understood my need and so very quickly referred me. From my heart I thank all at Monkfield surgery and be proud of all you do | May 2023 |
D81637 | monkfield-medical-practice | https://www.nhs.uk/services/gp-surgery/monkfield-medical-practice/D81637/ratings-and-reviews?currentpage=1 | Reception Staff Ask Confidential Medical Questions | 1 | I have been a patient at Monkfield Medical Practice for several years now, and I have always been happy with the service. However, I was recently extremely disappointed when they removed their online booking system and replaced it with a manual appointment booking system.
Not only is the manual system more time-consuming and inconvenient for patients, but I have also had several negative experiences with the reception staff. When trying to book an appointment, I have been asked personal medical-related questions before being allowed to see the doctor. I find this invasion of privacy unacceptable and unnecessary. The reception staff seem to be digging into personal medical issues which are confidential to the patient and doctor.
Moreover, the reception staff seem much more interested in avoiding booking appointments than helping patients. I have had experiences where they would inquire into my health concerns and try to dissuade me from booking an appointment. This behavior is unprofessional and unacceptable.
In addition to being intrusive and unhelpful, the reception staff's behavior is concerning from a privacy standpoint. Confidentiality is an essential aspect of medical care, and patients should be able to trust that their personal information is being handled with the utmost care and professionalism.
The whole process of booking an appointment has become much more difficult and frustrating since the online system was removed. The reception staff seem overworked and stressed, and the wait times on the phone are excessively long.
I feel that it is important to warn anyone moving into the Cambourne area that they should not expect good service from Monkfield Medical Practice. The new manual system is inconvenient and time-consuming, and the reception staff's behavior is unprofessional and concerning for privacy.
Overall, I am very unhappy with the service at Monkfield Medical Practice since the removal of the online booking system. I would not recommend this practice to anyone seeking medical care | February 2023 |
D81637 | monkfield-medical-practice | https://www.nhs.uk/services/gp-surgery/monkfield-medical-practice/D81637/ratings-and-reviews?currentpage=1 | Unprofessional | 1 | Having had to visit the medical practice a few times over the last few weeks I have been astounded with the rudeness of the receptionists. Odd that they post signs about patients being rude but their own manner and behaviour is appalling. No one chooses to seek medical help if they can avoid it but they make you feel like a criminal when all you are trying to do is make an appointment and their face to face greeting is terrible. | April 2022 |
D81637 | monkfield-medical-practice | https://www.nhs.uk/services/gp-surgery/monkfield-medical-practice/D81637/ratings-and-reviews?currentpage=1 | Great service | 4 | I needed a GP letter to take with me for my 4th Covid jab. The receptionist at MMP was very helpful when I rang to request this and a letter was e-mailed to me the next morning. I feel that a polite, efficient service should be acknowledged, especially as practices are under such strain from Covid. | February 2022 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | Having recently moved to this practice I had my first appointment Monday and were blown away how pleasant, accommodating and helpful everybody was.
You are all a credit to the practice | December 2023 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Very helpful staff | 5 | Since joining this practice 4 years ago, I have had excellent care from the doctors, nurses, health practitioners and prescribing nurses. The phone is always answered by very friendly receptionists who are helpful ensuring that I am able to see or speak to the person who can help me best even on Saturday and Sunday. | November 2023 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Uncaring | 1 | Near impossible to get an appointment when eventually you the GP is dismissive and uncaring preferring to talk over you and not allow you to talk.
Unhelpful & Uncaring | June 2023 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Fantastic Doctor | 5 | Today I saw an absolute brilliant caring GP, he sympathised and listened and the medication he prescribed has already made a huge difference, what a great person and very down to earth an absolute gem to this practice even though a locum | February 2023 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Very rude receptionist | 1 | Call this morning to get an appointment the receptionist was rude to me and just blanked my request for a non emergency and told me to go A&E when I said said its not an emergency tho she said unbelievable in a sarcastic tone no wounder no one bothers to go Dr's its impossible to get an appointment also I have a disability and found this whole situation distressing. | January 2023 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Excellent service from start to finish | 5 | I rang the Walk In Clinic a little after 09:30, got answered straight away by a very friendly, caring, chirpy receptionist. I explained my problem and she said a doctor would call me back. Less than an hour and a half later, the doctor called me back. I described my symptoms, he then told me if anything got worse to seek further medical help but prescribed me treatment. The prescription was sent to my local Pharmacy and I collected half an hour later. Thank you all very much indeed. | October 2022 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Repeat prescription process | 2 | This process needs to be reviewed urgently, reception will not request repeat prescriptions over the phone and are asked to send an email.
I requested my medication as an urgent request, due to lack of remaining medication. I receive a call 6 days later to say this still hasn’t been issued!! All in all I will now be going 9 days without medication, which I have stated to reception. No real empathy or willing to resolve urgently. | June 2022 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Appalling service | 1 | I have been a patient here for 7 years and up to this year have not had any problems. However, in the last few months the service has deteriorated drastically. My problem is with repeat prescriptions. I normally have at least a yearly review but they have not been able to offer this as I was told no pharmacist was available to ring me. I have had 1 appointment made which was then cancelled and now have one for the end of June. I can no longer order repeat prescriptions online and have to email them with what I need. Was then told by receptionist that I didn't need them till after the review date. Explained that I would have run out long before that and eventually given an email address to send request to. The service has become abysmal, some really rude staff and an attitude that is quite frightening to patients. I have no faith in this surgery any more and am very worried that I will be left without insulin, needles etc. | June 2022 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Hard work | 3 | If you like to be made to feel like an unwelcome criminal by the person on the front desk for daring to seek out a medical appointment for the 1st time in 4 years, then this is the place for you!
The care is decent if you can get inside. | May 2022 |
Y02769 | st-neots-health-centre | https://www.nhs.uk/services/gp-surgery/st-neots-health-centre/Y02769/ratings-and-reviews?currentpage=1 | Good practice | 5 | I have been with this practice for more than 8 years. The receptionists were always helpful and understanding. The nurse practitioners were always excellent. Although the doctors have changed over the years, on the whole I have always received very good medical help. Its usual easy to get an appointment when you have an urgent problem. Obviously things have changed since Covid and some appointments are by phone but when the doctor feels its necessary to see you face to face they will get you an appointment quickly. | March 2022 |
D81011 | clarkson-surgery | https://www.nhs.uk/services/gp-surgery/clarkson-surgery/D81011/ratings-and-reviews?currentpage=1 | No complaints | 5 | In the last year I have been sent to the hospital by Clarkson Staff 3 times and then again today.Have been seen in every case within 2 weeks
No complaints at all very good service and helpful staff. | October 2023 |
D81011 | clarkson-surgery | https://www.nhs.uk/services/gp-surgery/clarkson-surgery/D81011/ratings-and-reviews?currentpage=1 | Being ignored | 5 | Having to take my son to A&E and take my wife to A&E because my wife was having stroke symptoms, and son has Episcleritis in his eye .
Told the doctors about my sons eyes was ignored and missed diagnosed, wife been missed diagnosed as well. A&E are only people to listen to us and take us seriously. | June 2023 |
D81011 | clarkson-surgery | https://www.nhs.uk/services/gp-surgery/clarkson-surgery/D81011/ratings-and-reviews?currentpage=1 | Service what service?? | 1 | They have an email address they ask you to email they never respond back so again you have to keep phoning for so jumped up person to say you have to email or they can't deal with your problems now as they go on dinner at 1pm/2pm and it 12:50 no help no service | March 2023 |
D81011 | clarkson-surgery | https://www.nhs.uk/services/gp-surgery/clarkson-surgery/D81011/ratings-and-reviews?currentpage=1 | Tremendous service | 5 | From entering the surgery and leaving, the staff were very friendly, helpful, polite and professional. Everything was explained clearly and consisely and all questions answered without hesitation and put at ease. Thank you for a great professional, friendly service, it was very much appreciated... | January 2023 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | Reluctant reception | 1 | Having recently moved from a major city, I was appalled with how reluctant their reception staff are at dealing with patients on the phone. Tough luck if you cannot access the online triage form, you will be treated like an inconvenience for calling reception. I’m now desperately trying to change GP so I can at least get my hospital referrals booked without causing myself a brain haemorrhage in the process. As soon as you reach out to a third party their reception suddenly appears to become efficient and able to use a phone. | April 2023 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | Appointments? | 2 | I’ve been with the surgery for nearly 5 years in that five years. The only time I’ve ever been there before a Covid jab for three years now I’ve tried to make an appointment and never had any luck. I’ve never had GP surgery this bad in trying to get an appointment | March 2023 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | I’ve never met my doctor.. | 1 | Diagnosed by reception, never met my doctor, I won’t rant here but could make a longer list..
Refused quarterly prescriptions for a life long drug so have to pay monthly, I know other practices do not do this.
Wish I knew what to expect before moving into the area. | January 2023 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | Great teamwork | 5 | I rang on behalf of my husband, this morning, the receptionist was really kind and helpful, she arranged a triage phone call. I received this call within 2 hours, a sample was needed so hubby provided it and it was taken to the surgery. Early this afternoon I had a phone call to book him an appointment. All this was handled efficiently and professionally. Thank you all. We have been with the practice for a great number of years and had effective treatment from whomever we have seen.
Angie Manning | June 2022 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | Disgraceful | 1 | Absolutely terrible called @ 8am to try to get an appointment was told I would get a call back 3hrs later I had to call back to chase up was told I would be referred to the pharmacy and they would call me within 2hrs give advice on pain management which they haven’t done in any case this would be no help whatsoever as it wouldn’t deal with the underlying issue. Another concern is that they fail to notify you when repeat prescription’s are due for renewal leaving you to only find out when you attempt to collect them resulting in delays sometimes of up to a week in getting your medication. There over the phone triage is a joke and is extremely obstructive making it very difficult to speak with someone who can actually help. | June 2022 |
D81008 | north-brink-practice | https://www.nhs.uk/services/gp-surgery/north-brink-practice/D81008/ratings-and-reviews?currentpage=1 | Impossible to see a doctor or even a nurse | 1 | My Husband has just been discharged from norfolk and norwich hospital after having part of his lung removed, and having two setbacks of pneumonia, during which he was placed in a coma to help him recover.
I wanted to speak to a medical proffessional to check he was doing okay as he still has a great deal of mucus coming up, and seems to be more weary than he was.
They basically said there are no appointments so tough, it is not like he could go and see them anyway as he is still very weak, in my opinion they should come and check he is okay.
but they will not come out or even see you.
Service there is none. you can never get an appointment.
My husband has been discharged into my care but I believe I should get some support as I am not medically trained.
When you ring you get some phone operator who has no medical knowledge and may as well say go and die, as that is definately the attitude.
Utterly appalling service
he who calls here abandon all hope | March 2022 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | dreadful telephone answering service | 1 | Still waiting on the phone, 1 hour and 10 mins after dialling. I started off as caller number 9, an hour later I am caller number 1, still waiting... Only 9 calls can be dealt with in over an hour? If that happened in my practice, I would seriously deal with it. Unacceptable. | October 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Dreadful service even for children | 2 | I have now spent over 2 hours on the phone trying to get my daughters test results each time taking more than 35mins to even get through on the phone despite only being 5th in the call queue. I’ve now been waiting a week for them yet no one is able to chaise them and ring me once they have them I have to call back every day (waiting at least 30mins) to be told they’re still not in, what a ridiculous waste of everyone’s time. Why don’t you just ring patients once you have the results surely that makes much more sense. | October 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Disgusting | 1 | After being put on a 2 week priority appointment list. I was given a blood test that could have filled a blood bank. The results were rushed through and a GP issued a prescription within 12 hours of having the test.
I have been given appointments for the next week at both GP surgery and hospital.
I received a text from the surgery telling me that a prescription had been raised. I went to collect my prescription only to be told that it was at a pharmacy in London?? I live in Cambridgeshire. The receptionist patronised my by insisting that I usually collected my prescription from the pharmacy in question. I told her numerous times that I had never collected from anywhere else except the pharmacy next door to the surgery.
She then sought help from her colleague who then told me that the prescription had been cancelled and that another had been raised for collection at the pharmacy next door. I was then told that the prescription would not be available until Monday.
I then asked the receptionist to inform the GP who had raised the prescription that I would have to wait another 3 days before I could take it.
The receptionist then said “it’s only for folic acid, it’s not that important “
If I was diabetic and the prescription was for insulin would that attitude be the same?
I tried to explain that she had no idea what I was going through and that the various tests that were being rushed through for me were obviously for a reason. She shrugged her shoulders and looked down at her computer.
How are we expected to be kind to these people when they are so dismissive of the patients?
The receptionist’s seem to be under the impression that they have the same qualifications as the GP’s and that we the patients are interrupting their day!
Totally unacceptable and disrespectful. | September 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Inadequate care | 1 | I have been registered at Parson Drove Surgery since birth, I am now 32 and have seen a massive decline in care over the last 4 years.
Current issues:
- It is near on impossible to get a face to face appointment, including for children. Children are not prioritised at all. Just today, I called for an appointment for my daughter who is under 2 years old, no face to face appointments available (I was 18th in the call queue), the Dr. called back. He didn’t even ask to see photos of my daughters problem before diagnosing it as an allergy and told to give her Piriton.
-The surgery is over subscribed but also have minimal full time Doctors working which makes it even harder to get an appointment.
- Contact from the surgery if there is an issue with prescribing medication isn’t great, you hear nothing until you call them to query, meaning you could be waiting another day to get a prescription you need for infections and other issues.
- Wait times when you call are really long, even when you call outside of peak times.
-Reception staff can be very rude and dismissive on the phone, yet expect patients to treat them kindly.
- Doctors leave emails from other medical professional unread meaning medication and other issues can be missed.
Overall, the level of care has dropping significantly in recent years. | June 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | good experience | 5 | Rang the GP practice with a query. Reception staff were pleasant and helpful; they phoned back the same day with an answer and arranged an appt with a nurse who was great.
Also recently made contact with the GP who was supportive, so overall a positive experience. | May 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Waiting for call from doctor for 6 weeks | 2 | I have been waiting for a call back from Doctor W for weeks. Despite putting my concerns in a letter to him, he has not had the decency to contact me despite speaking to the receptionists 5/6 times. A complete disregard for a worried patient. The reception team never ring you back. However the nurses in the practice are very good. I can't imagine why they are enlarging practice, they can't cope now! | April 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Receptionists are extremely rude and uncaring | 1 | The nurses are lovely and some Doctors ok, if you can get past the very very rude receptionists who totally lack any compassion, they are overblown self important individuals who are stroppy from the second you walk in. They do not care how ill you are, the recorded message says please be kind to our reception staff , perhaps they should be trained to be kind and polite to their patients. I will have to leave the practice after 30 plus years as I cannot be treated so badly when I feel ill and weak, it is not acceptable to be shouted at by them, not sure who they think they are | April 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Awful telephone service, long hold times.. | 1 | Trying to get through on the phone is impossible, on hold for a ridiculous length of time, only to be hung up on straight away if the call doesn't connect immediately. I had issues with being numb on left side and I was told to call 111 without my name even being taken.... | January 2023 |
D81015 | parson-drove-surgery | https://www.nhs.uk/services/gp-surgery/parson-drove-surgery/D81015/ratings-and-reviews?currentpage=1 | Good service | 4 | I phoned the surgery at 3pm this afternoon asking for antibiotics for a severe sore throat,at 5.30pm a prescription was ready for collection. | December 2022 |
D81622 | trinity-surgery | https://www.nhs.uk/services/gp-surgery/trinity-surgery/D81622/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | My wife and I are new to the area, and based on recommendations decided to register at the Trinity Surgery. We downloaded the forms and took them to the surgery about 2:30 on Friday afternoon, all was in order and I mentioned that I need three items I had run out off. The friendly and helpful receptionist said she would see if they could sort something out for me, and we left. At 15:07 I received a text message to say that my prescription had been emailed to the pharmacy of my choice. I had expected on previous experiences that it would take a few days, so we were very impressed. The next morning, Saturday, we received a letter each confirming that we had been accepted as patients.
I cannot think of any way in which the service received could have been bettered.
Amazing. Thank you. | August 2022 |
D81622 | trinity-surgery | https://www.nhs.uk/services/gp-surgery/trinity-surgery/D81622/ratings-and-reviews?currentpage=1 | Life savers | 5 | If it wasn't for staff at the surgery I would have been so poorly but they looked after me so well specially after my cancer they are kind and understanding from the receptionists to the nurses and doctors. Thank you . | August 2022 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Kudos | 3 | My most recent experience with the Maltings Surgery was entirely positive. From my initial online request right through to my consultation (on the same day as my initial request) I was impressed by the consideration and professionalism shown by all. The GP who dealt with me was kind and understanding. The reception staff member was friendly and helpful. With so much negativity in the air these days about GP experiences I feel it is important to give credit where it’s due. So a big thank you.
I do have a concern about online only booking systems in general. I realise that these exist out of necessity and, from a purely personal perspective, they work fine. However, I do have deep concerns about accessibility for patients who may not feel confident using online services or who may not even have online access. I am aware that a telephone based workaround exists for these individuals but I wonder how actively this is promoted.
Again, a big thank you and kudos to you all. | December 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Online bookings | 5 | I love the new booking system! No hanging on the phone for ages and I was given a number of date/time slots to choose from. Simple. | November 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | What a Transformation | 5 | 1. Effective Triage - urgent cases are prioritised; 2. On the day appointments where clinically necessary; 3. Easy "digital first" access to services; 4. Additional services through PCN staff. What's not to like!!!! Whilst triage optimises scarce resources, digital first means non-urgent requirements are dealt with effectively. Thank you | October 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Super efficient and super professional | 5 | I have had reason to use the Maltings GP surgery on two occasions this past week and was very, very impressed with the service I received. The online appointment system is really working well. On Tuesday, I used the system to explain my problem and received a phone call in under 5 minutes informing me that I had been given an appointment at St Albans City Hospital that same morning. On Friday, I again used the online system and was seen by a paramedic practitioner the same morning. The paramedic was incredibly helpful, gave me a thorough examination and prescribed me exactly the medication that I needed. This surgery is going from strength to strength! | July 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Efficient and professional | 5 | Twice in recent weeks I’ve needed to contact the practice for advice. The online access to get an appointment was straightforward and I was contacted within 15 minutes on each occasion with the offer of a face to face appointment. Both appointments were on time and referrals were made as requested. I know that the surgery has gone through difficult times but I was so very impressed at the speed with which my request was processed. Yes - procedures have changed but we all have to move with the changes. Thank you so much The Maltings surgery. | March 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Brilliant response and follow up | 5 | I'm not a frequent user of the service and have seen all the negative headlines about getting an appointment with a GP. However I was amazed how well the online system worked and was offered an appointment the same day. The consultation was on time and seen by a reassuring, competent doctor. Soon after links to patient information factsheets followed by text and an offer to attend a health check. Hats off to the team who make this system work! | March 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Hats off to the practice | 0 | Had a concern about a mole so used the new system to ask for an appointment. Got a call back within 30 minutes and offered a face to face appointment that afternoon. Seen on time and given advice and assurance by a very competent doctor.
In these days of criticism with the NHS this was well above how I expected the process to run. Hats off to the practice in making this happen. | March 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Excellent new system | 5 | I have had two excellent experiences at The Maltings in the last month. On both occasions I completed the online form regarding issues concerning my newborn son. I received a call back within 30 minutes on the first occasion and a text message with medication issued within 20 minutes on the second. Both contacts were appropriate and the GP I spoke to kind and thorough. Thank you for all your hard work, the new system is excellent. | February 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Give the practice some credit | 5 | I am sure there are practice users who have real complaints about their experience. It should be remembered that this is a busy city-centre practice which is going to be stretched in what it can do during these difficult times. I have been registered with the surgery since 2015 (as have my wife and son) I have always been satisfied with the quality of service and care. The staff do 100% care about patients. The new online appointment/patient triage system is brilliant and is exactly the right approach. It is now relatively easy to get an appointment with a doctor or nurse. The way they ran Covid vaccinations and boosters was exemplary. | January 2023 |
E82031 | maltings-surgery | https://www.nhs.uk/services/gp-surgery/maltings-surgery/E82031/ratings-and-reviews?currentpage=1 | Do not register here! | 1 | Absolutely appalling for a 21st century GP practice. You can only get an appointment if you call at 8am on a particular day - cannot book appointments any other way or in advance. If you call at 8.01, you are on hold for 2 hours and when someone picks up, they tell you the list is closed and to try tomorrow. A heavy sell to use other services such as 111 or urgent care.
More concerningly, refuse some prescriptions which they should have done. Spoke to 111 and other GP surgeries and this is inconsistent with what is done anywhere else.
One positive note is the receptionists are polite and apologetic. Not their fault that the practice is rubbish.
Go elsewhere. | December 2022 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Cancelled my appointment once I had arrived | 1 | Arrived only to be told my appointment is cancelled and I would have to wait a further 3 weeks for another one now a total of 6 weeks | January 2024 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Not good | 2 | I would not recommend registration to this surgery...they are putting my health at risk..there are no appointments with a GP..they steer you towards a nurse which is no use at all...they were very unhelpful ..the reception..so basically I have no help with my health conditions ... | October 2023 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | We moved here following disappointing experiences with our last GP practice. Every time we have had cause to use this new one, the service has been outstanding. Receptionists are lovely, GPs knowledgeable and kind and always listen to you, tests are done promptly... They are just amazing. | June 2023 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Considerate Practice | 5 | I explained my medical concern and then my problem with having a phone interview later in the day because of a bereavement in the family. The receptionist understood and arranged a meeting to suit my situation. The practice staff are always as helpful as they can be, even though the answer can be frustrating. Thank you. | May 2023 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Very helpful | 5 | The receptionist was great and I wasn’t on hold for very long. The doctor reached out very shortly after and was extremely helpful | May 2023 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Great practice | 5 | Great Doctors who understand and try to find the best treatments available to deal with whatever ailment you may have. | April 2022 |
E82107 | summerfield-health-centre | https://www.nhs.uk/services/gp-surgery/summerfield-health-centre/E82107/ratings-and-reviews?currentpage=1 | Simply The Best | 5 | Everyone I know, without exception, complains about their GP practice. I am so lucky to be with Summerfield. Telephones are answered promptly and politely and you know where you are in the queue. Never a problem getting an appointment to see a doctor in person if needed, or a telephone consultation. I even had a home visit during lockdown. Friends said I should have filmed it as no one believed me! My immediate family have now all registered with the practice and are more than happy. I have been with this practice for over 30 years and am more than satisfied with my doctor and the service. | April 2022 |
E82059 | grange-street-surgery | https://www.nhs.uk/services/gp-surgery/grange-street-surgery/E82059/ratings-and-reviews?currentpage=1 | Consistently excellent service | 5 | I have been very impressed in the past with this surgery but my experience on this occasion was particularly outstanding.
I had an urgent appointment arranged for me the following morning. The Doctor I saw arranged for a Nurse to squeeze me in for an ECG while I was at the surgery and there was also a slot for me to have blood tests also while I was at the surgery.
Following the ECG I was able to see the Doctor again to look at the results and she was able to reassure me that there was nothing to worry about but gave me some further advice and insisted on a review in a couple of weeks to look at the blood test results.
Absolutely fantastic service and a wonderful supportive atmosphere and it seems an ethos shared thoughout the whole team. Five stars in my opinion! | November 2022 |
E82059 | grange-street-surgery | https://www.nhs.uk/services/gp-surgery/grange-street-surgery/E82059/ratings-and-reviews?currentpage=1 | Excellent care | 5 | Myself and my family have been attending Grange Street for 22 years. The doctors, clinical staff and receptionists are all helpful, kind and efficient.
We have had several significant health events and every time we have been taken seriously in reporting symptoms have been dealt with with great care and have had positive outcomes, once thanks to the swift actions of the medical staff in diagnosing an urgent condition. Highly recommended and a really good surgery. | August 2022 |
E82055 | midway-surgery | https://www.nhs.uk/services/gp-surgery/midway-surgery/E82055/ratings-and-reviews?currentpage=1 | Poor and lazy advice | 4 | Been advised to change my diet, however was not given any information about the best way to do this, other than look up online. No advice given on how to tell if changes were working other than a 6 monthly blood test. Pretty poor and lazy advice from what is normally a good surgery. | January 2024 |
E82055 | midway-surgery | https://www.nhs.uk/services/gp-surgery/midway-surgery/E82055/ratings-and-reviews?currentpage=1 | Hard to contact | 2 | Whenever I ring in morning at 8.30am when they open I somehow am 30th in the queue, it's every time. It's eventually my turn to speak to a receptionist at about 9.15am. | September 2023 |
E82055 | midway-surgery | https://www.nhs.uk/services/gp-surgery/midway-surgery/E82055/ratings-and-reviews?currentpage=1 | Patient centred care | 5 | I got a finger wound yesterday and rang up this morning to ask for advice. The practice have a call back service which keeps your place in the queue so you don’t have to hang on the line waiting. I got a call back, shared my query and was immediately booked in for a call with their urgent care practitioner for this afternoon. I think it great that they have someone in this specific role. The clinician called me as promised, dealt with my query efficiently and booked me in to have a precautionary tetanus booster later this afternoon. He saw me soon after my appointment time, gave me a painless jab and answered my question re wound care in a helpful way. Overall I was very impressed with their patient centred care which was very efficient and professional. I highly recommend them. | August 2023 |
E82055 | midway-surgery | https://www.nhs.uk/services/gp-surgery/midway-surgery/E82055/ratings-and-reviews?currentpage=1 | Rude receptionist | 1 | I went to the surgery to pick up a form for the blood test at 13.45 on Monday the 3rd of July. There was only one receptionist and she was on the phone. I waited and waited, she looked at me and carried on talking, completely ignored me. I shouted and said is there anyone else here. A lovely helpful woman comes from the room and gave me the form. The rude receptionist comes off the phone and said nothing.There is no customer service at this surgery. | July 2023 |