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E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Great MSK Specialist | 5 | Very professional and friendly MSK Specialist
Detailed information provided and good knowledge of the issue discussed. | November 2023 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Musclo skeletal service ( physio therapist) | 4 | I find it difficult to attend hospital appointments due to caring responsibilities so to be able to access help from a physiotherapist both in person at the GP surgery and by telephone pretty much at a time to suit me has been amazing.
The person I saw was both kind and professional and couldn't have been more helpful. | October 2023 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Good experience | 5 | I had a telephone consultation which I found most informative. Explanation of my problem was given in a simple and clear way, with what I can expect in the future. | September 2023 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | worst call I had | 1 | I’ve been trying to chase a scan for the past 6 weeks. I was first told to wait for a month, then I called again about 2 weeks later to follow up, the person I’ve spoken with doesn’t seem to listen to what I’m trying to explain, she doesn’t let me finish what I need to say that I have to tell her to please let me finish, it seems that she wants to end the call immediately without listening to what information I really need. She’s not understanding and she is insensitive to my needs as a patient. Being a patient is stressful. I hope these agents would be more sensitive to our needs. I was on queue for long time and only to receive that kind of patient service. | August 2023 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Professionalism and Prompt Response | 5 | I experienced the professionalism and how they respond to my queries during the time I needed help. The staff handling my case, from the receptionist, and administrative up to the Doctors were brilliant. I was impressed how high are their patience and very understanding of my concern and my situation. I highly recommend this GP practice. | May 2023 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Going above and beyond for their patients | 5 | The staff and GP's at Watford Health Centre have been amazing in their support of myself and my two children with Special Educational Needs and Disabilities. The GP's and staff are being overworked by this government yet are still trying to do the best for their patients. The GP took the time to listen to my daughters situation and supported accordingly. The GP was also very understanding and caring. I have been with this GP Surgery since it was in another building in the same street since 1980. I have never once thought about leaving this practice and have always had a great experience with the different GP's over the years. The waiting times on the telephone to book an appointment can be lengthy but since creating online accounts for all members of my family I am now able to book appointments and request our repeat prescriptions without any problems. I have always managed to get an appointment to see a GP when it was absolutely necessary. | December 2022 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Appalling service | 1 | No regular GPS available, prescriptions are messed up constantly, extremely limited appointments available, booking appointments incur errors, waiting times on the phone are completely outrageous I have been number 41 in the queue almost waiting an hour just to speak to reception. Practice staff are inconsistent what information they provide. Looking to move to a much better GP practice soon. | July 2022 |
E82045 | watford-health-centre | https://www.nhs.uk/services/gp-surgery/watford-health-centre/E82045/ratings-and-reviews?currentpage=1 | Unprofessional GP | 1 | I recently was called in at 5pm for a urine sample and when I reached there, I was told to leave a sample for someone to test it the next day. First of all why call me when you don't have a person who can do a simple procedure as a urine dipstick and secondly why the GP couldn't step up. I get a call after I got into tears to say my antibiotics has been prescribed just after the pharmacy closed. Yes I had to take paracetamol and ibuprofen for another 12 hours before I could get hold of my antibiotics. No one would rush to the surgery with two kids if it wasn't urgently needed. I made up my mind the very day that I would change my GP and I did and I'm so glad I did. | July 2022 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Great practice but still some improvements required | 5 | Repeat prescriptions are a clunky process. Sometimes receptionists take the request other times they don’t. Urgent repeats surely should have an online process rather that either tucking up your phone lines or requiring a visit to the surgery. | January 2024 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Absolutely there when you need them | 5 | This is my experience of having two small children - every time we needed to be seen we have been seen exceptionally quickly. They have listened to us, followed up, given great advice. As a patient myself their cancer follow up staff (a low grade cancer I had) were, again, exceptional. I have found them compassionate, thorough and understanding, even when under severe pressure. Very glad I picked this GP! | January 2024 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Admin | 5 | Great experience with the manager at fernville, needed a form completed and available for collection and it was done and ready for collection the next day, this is the Seacond time I have needed this service and both times management was extremely helpful and efficient, fantastic service | November 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Happy I became a patient at Fernville Surgery | 5 | It's easy to forget all the good things our doctors surgery do and one complaint/suggestion should not be taken as a criticism.
I've been a patient at Fernville Surgery for 40 plus years and have classed myself as lucky having picked this surgery. Overall it's been very professional. | October 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Treatment cancellations | 0 | I am writing to express my serious concerns regarding the recent experience my wife and I had at Fernville Surgery in Hemel Hempstead. Our visit, which took place in August, has left us feeling deeply unsatisfied and anxious about the level of care provided.
During our face-to-face appointment with the doctor it was conveyed to us that my wife's health issues were of a significant nature. To address her symptoms she was prescribed anxiety-calming medication and requested a blood test. The results of this blood test revealed that her vitamin B12 levels were alarmingly low, falling within the border line of deficiency.
The doctor subsequently advised us that my wife should receive vitamin B12 injections and provided her with a prescription to obtain the injection from a local pharmacy. Additionally, they instructed us to book an appointment for her to receive the injection at the reception. Following these instructions, my wife successfully acquired the injection and scheduled an appointment for the administration of the injection at the surgery.
However, the situation took a perplexing turn when we were informed that the appointment had been cancelled without any prior consultation or notification. We were taken aback by this abrupt cancellation and immediately contacted the reception to understand the reason behind this decision. The reception staff mentioned that the cancellation was advised by the doctor, and that another doctor was also busy, citing a busy schedule as the reason for the abrupt change.
This series of events has left us bewildered and concerned about the consistency and appropriateness of the medical advice provided to my wife. It is disconcerting that the recommendation for the injection was reversed only two days after it was originally prescribed, leaving us questioning the credibility of the medical guidance we received. Furthermore, my wife's health condition remains serious, with persistent headaches and dizziness, making it imperative that her treatment is addressed without any further delay or confusion.
We strongly believe that every patient deserves to receive proper and consistent medical attention, especially when their health is at risk. It is with this belief that I urge Fernville Surgery to thoroughly review the case of my wife's treatment and ensure that she receives the necessary care she requires. We request that the practice takes immediate steps to rectify the situation, provide clarity on the recommended treatment, and schedule an appointment with the doctor at the earliest convenience.
We trust that Fernville Surgery values the well-being of its patients and will take our concerns seriously. We eagerly anticipate a prompt response and resolution to this matter to ensure my wife's health is given the priority it deserves. | August 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | One condition per appointment.Why. | 4 | One condition per appointment is not a wise way forward and can lead to serious illnesses being missed as conditions can often be linked to find the real problem the patient has turned up with.
This is also a waste of time to the surgery and patient as many appointments have to be made over a long time as waiting times between appointments can be several weeks. Better to assess the whole patient’s needs at once. | July 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Bring back online doctor appointment’s system | 5 | Need to book an appointment with a doctor but need to wait until tomorrow to phone, wait in a queue hoping to get an appointment.Then thought the online booking system was so good they need to bring it back. Saves your time and their administrative time answering phone. They should only put doctors on appointment system this time to stop people booking a nurse instead of a doctor or vice versa. A good time saver bring the booking system into the 21st century. Please consider a good system again. | June 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | Online booking for appointment stopped | 4 | The online booking service for doctors and nurse appointments has been stopped.
Please reconsider this decision as it was very helpful and could be used out of surgery hours. You did not have to phone the surgery and be kept waiting on the phone. It would also help the receptionist with less calls and allow them to do other things.
I was told some people were booking a nurse when they wanted a doctor. Remove nurse appointments and use for doctor appointments only. Make it more easier to use and advertise the service more. I found this such a good time saver for you and all concerned. | June 2023 |
E82022 | fernville-surgery | https://www.nhs.uk/services/gp-surgery/fernville-surgery/E82022/ratings-and-reviews?currentpage=1 | New online systems don’t work that well | 4 | The surgery point you towards a system to contact the surgery for administration requests.
Florey accurx online does not work outside normal Fernville Surgery open times. | June 2023 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Disappointing reception staff member | 3 | This is my GP practise and the receptionists are normally nice and helpful, however today I encountered a really disappointing experience with the receptionist present. She was rude despite me being visibly upset about not having received the correct confirmation for my appointment (I was given the wrong date) and really aggressive when speaking to me, to the point that another member of the team had to intervene and apologise (she however was lovely!). I left the practise in tears because of the way she spoke to me. Its so important to show kindness and respect (especially in GP surgeries when we are dealing with delicate issues). It would be great to see the receptionists who are face to face with patients follow this too. | July 2023 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Great practice | 5 | Went to see nurse for tests she took results into the doctor ten minutes later in doctors office for face to face consultation very quick and thorough as to questions he asked me and medication given will ring me soon as to follow up doctor was more concerned than me so glad I went.i could have ended up in a and e a very caring practice. | April 2023 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Absolutely wonderful practice | 5 | I felt compelled to write a review of these wonderful receptionists, nurses and doctors (those are who we've dealt with there) in a climate where GPs are being constantly told they aren't doing enough. This surgery and its staff have never let my family down. Whether it be myself, my husband, our toddler or baby, they make sure we are seen if we need to be seen, or called and spoke with on the phone if that's what's needed etc. They've been mostly...spot on with diagnosing and when they haven't been it was a doc we hadn't met in all the years we've been registered there and considered it an anomaly. I hope the practice staff feel it is run as smoothly as it appears from a patient's perspective. And I really hope this outstanding care continues! Thank you Highfield Surgery! | January 2023 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Amazing service | 5 | I moved here after leaving my previous surgery of 40 years. I have never received such caring treatment, inquiries to the Doctor answered within 12 hours, one was answered in the hour. I now feel safe. Thank you so much. Sally Carpenter | August 2022 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Great people | 5 | Such lovely people doing a great service to their community. Went above & beyond to help me. Bearing in mind the lack of resources & intense demand, I think they're spot on. | June 2022 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Miserable reception staff | 3 | The reception team completely blank you while your standing there waiting not even a greeting to say ‘be with you in a second’ then the lady behind the desk says ‘yes’ ‘take a seat’ so miserable not welcoming at all and like we are all just an inconvenience. I also noticed the one lady behind reception as there is only ever one person just ignores the phone ringing I literally watched her just clicking away at the computer and ignoring the phone now I understand why it is hard to get through via phone! Reception can definitely do with some people skill training as they just look miserable and grumpy all the time, does it hurt to say ‘good morning can I help you?’ Rather then feel like your being told off by visiting the practice. Hope the practice manager views these comments as would be nice for her to know how we are treated by certain staff at front desk. | April 2022 |
E82640 | highfield-surgery | https://www.nhs.uk/services/gp-surgery/highfield-surgery/E82640/ratings-and-reviews?currentpage=1 | Urgent response time | 5 | The practise has been brilliant with my children's medical care over the past 2 years, appointment and prescription response time is amazing. From the receptionists to the clinicians, Everyone is so understanding and supportive. | February 2022 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Difficult to actually get an appointment | 2 | For the last three weeks I have tried to arrange an appointment with a doctor for a few minor, but troublesome issues. It is impossible as you can only call on a Wednesday morning and each day I have called only to eventually get through and be told all appointments are taken and I must call back next week. This is quite unbelievable and becoming quite worrying .There seems to be little sign of things changing and as always no means to escalate any concern. | October 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Absurd appointment system | 1 | I was texted by this surgery to ring on Wednesday morning to make a routine appt. I waited 40 mins, the phone reverted to ring tone but nobody answered. I contacted the surgery online to explain the above suggesting they text me an appt instead. Received text to say that I needed to ring the surgery to make an appt. Rang again. Same thing happened.
It turns out that all the appts are 'released' on Weds morning for the week. You cannot make a 'routine appt'. It has to be for the following week. By the time you do get through, all the appts have gone for the week and you are told to ring on Weds morning for the next week's appts. This is a Catch 22 situation.
What on earth is going on? I am sure NHS England did not intend GP surgeries to run like this. | October 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Dedicated practice coping with difficult circumstances | 5 | I have been a patient at this practice for almost 40 years. I have a lot to praise it for over that time, but this post concerns the speed with which they turned round a prescription request, because I noticed too late I was running low on supplies. Thank you. | September 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Reception staff | 2 | I recently emailed to ask about getting a shingles vaccination I am within the group explained in the new TV adverts, I had a reply, "your not eligible "I emailed again with a photoshot of the nhs eligible group, again told not eligible. So I filled in the on site form to be triage by a doctor, 2 days later doctor rang me, and I was given appointment for the next day to have vaccination. Maybe staff need to gen up on eligibility instead of just taking it upon themselves to decide. | September 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Not great system | 1 | The surgery is not a great system. You wait over an hour each time to speak to someone. When you get through to reception it is hit or miss if they are helpful. Some go out their way to help. Just seems a long time to wait and the appointment systen is the worst it has been.
When you do get a face to face appt or phone appt sorted doctors are great. | July 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Awful Practice | 1 | Did an online request for appointment for my baby, contacted 2 days later and asked to come in, came in and doctor said they needed to be set up to sterile to help or the nurse could help but nurse wasn't there, then told to make an appointment to come back to see another doctor and then get a text message from the doctor telling me they can't help us for a minor procedure. Just awful as the doctor I originally saw said they or a nurse could help us if tje room was sterile now told us cant be helped at all. | June 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | They mess you around | 1 | When I was young, you rang or went in and booked an appointment. You might have waited a while for it, but that was fine, because the overall process was quite painless. Nowdays it is a different story:
1. you ring them up, because their website says you should contact reception to book an appointment.
2. the Automated phone system gives you multiple choices where you press the number on your dial-pad for the relevant service. The robotic voice clearly states to press a certain number to book an appointment.
3. After an indeterminate amount of time on hold (I've had well over half an hour sat listening to the classical music and frequent "We're busy but please hold" reminders, a receptionist finally answers.
4. You tell the receptionist you wish to book an appointment (which they should already know, because you pressed the button the automated voice told you to press for bookings).
5. The receptionist then proceeds to explain how you just wasted the last half-an-hour, because bookings are not done over the phone anymore, and you should go on their website to fill out a contact form during office hours. (Not sure why it has to be during office hours -- what's the harm in submitting the form at night and them seeing it the next day? isn't that the whole advantage of computers?)
6. You go onto the website to see a big disclaimer saying "This form is not for booking appointments". That's right folks, the form you get told to use to book your appointment is not for booking appointments. At this point you shake your head in disbelief, as they don't book appointments by phone, they don't book appointments by web form (despite telling you to use it to book an appointment) and they also don't book appointments in-person.
7. At this point I phoned the receptionist back up to explain that their web form is not for booking appointments -- it's only for enquiries -- and that their automated answerphone said it's perfectly Ok to book appoints by telephone, only to be told by the receptionist that I am mistaken?!? (Get her to ring the surgery up and hear what it says, then?)
8. Then called 111 to explain my situation, then when asked why I'm calling 111 and not my local surgery, explain how it's impossible to book an appointment with Parkwood. Then 111 tell they're sending a "Clinical Assessment" to Parkwood, and I need to call Parkwood's reception to let them know.
9. I call Parkwood's reception and get through faster this time, only to be told that there is no 'Clinical Assessment' showing up on their computer system, and to use the web form. Again, we're going in circles here.
I get it, the Nhs is overworked, but I feel like they are making it difficult 'on purpose' for people to see the doctor -- maybe they're trying to filter out time-wasters by being difficult?
Parkwood's Dr's are Ok, the real issue is their receptionists who lack professionalism and are just messing you around constantly. It's like they don't want to help people! | May 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Just making life more difficult | 1 | I recently needed some medication which was already prescribed to me by my Doctor but wasn't setup as a repeat.
I phoned the surgery, waited an hour on hold. Eventually I rang from my work phone and got through in 5mins by pressing a different option. I quizzed the person who answered and she went to see if the phone was ringing for the other "team" and no phones were ringing at all, this meant had I just waited, I would still be waiting. I don't mind waiting but I do mind it if nobody will ever answer. I asked them to look into this problem but they didn't seem very interested in sorting it out.
I then spoke about my issue, I was told I had to sign up with their new Patient Access system for any queries or could email in as prescriptions could no longer be sorted on the phone (despite my partner ringing up the day before and getting her issue sorted! discrimination?)
I later signed up for "Patient Access" and it also didn't provide me with a method to contact the surgery about this or order the medication so I phoned them again.
I got through quite quickly this time around but was told they couldn't help me (despite me having tried to jump through their hoops).
I was told I had to "write a letter and bring it in". I thought i'd jumped back in time to the 80s! I asked if I could email instead and was told "no, we don't accept emails". I also explained that my partner managed to get it sorted over the phone recently and I was told they can't discuss that.
I explained that I had actually run out of medication due to all these delays as i've been told previously to wait until I had a weeks supply left before submitting requests to "avoid patients stockpiling". Would be happy to wait if I knew it wouldnt take so long to get sorted.
So much for the new system improving things for patients and staff. Exactly how is it helping the environment, patient well being or staff work loads if i have to "bring a letter in", wasting paper, ink, power, diesel, my time, their time, only for someone to tap a few buttons and throw my letter in the bin? The carbon footprint of getting a simple asthma inhaler is ridiculous.
I'll now have to take a physical letter in to the surgery, wait 3 or more days. I wont receive a confirmation so I'll have to "guess" when it might be ready to collect as that's what has happened before.
The process is not only ridiculous but the staff are condescending and rude. When challenged they pull out the "we don't tolerate abuse" card, even when being asked reasonable questions about why things are the way they are and challenging them to break process in the interests of common sense.
As for getting an appointment, the "Patient Access" system says there are no slots available and when you call them (and they eventually answer), i either get told the next one is in 2 months time or that I have to call back next week as there are no slots.
Avoid if you don't want to ruin your mental health. | April 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Good medics, woeful management | 1 | Minimum 10 minute wait to get a phone call answered, often 30+ minutes. Told today that there were zero appointments available and to call back some other time when they might have some, but no promise on when they would be once booked. Unable to put me on a waiting list for appointments even. Receptionist advised me that the best way to get an appointment might be to go to the practice in person to avoid phone system.
Doctors seem fine once you get to them, but practice management is chaos | April 2023 |
E82091 | parkwood-surgery | https://www.nhs.uk/services/gp-surgery/parkwood-surgery/E82091/ratings-and-reviews?currentpage=1 | Appalling service | 1 | The surgery take on average at least 40 minutes to answer the phone (that's if they do answer and you're not cut off). The reception staff are then sarcastic or rude if you question them about the time taken to answer. They will state they are very busy, yet when you visit the surgery it is empty. I feel very sorry for elderly and vulnerable patients having to deal with their new processes of trying to get appointment to see a doctor as these processes clearly do not work. When I asked the receptionist if they are looking at new ways to improve the service, she very uncaringly stated No we are not!!!!. The surgery also does not respond to official complaints or Freedom of Information Act (foi) requests. I submitted an foi request two months ago and I still have not received a response so I will b going to Three Counties Radio regarding this. | April 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Efficient once I got through | 3 | Once I managed to talk to a doctor with a phone back appointment, things proceeded quickly and efficiently. Getting through in the first place is the difficulty and the on-line triage system didn't seem to work for me. | December 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Poor practice | 1 | Doctors are spot on once you see them !
Administration and contactablity is dreadful long waits for answers and unhelpful, fill a form in when you go online out of order. | December 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | A continuously stressful experience | 1 | I dread myself or my children needing anything from this surgery and do as much as possible to keep my interactions with them minimal. From my recent experiences they have changed their contact procedure again (several times over the last few years). Now you cannot phone or go in to get an appointment, you must complete the form online. Often this form is not working. Twice I have completed with no contact. Eventually I phoned and the receptionist filled it in over the phone and managed to get an appointment. My son's experience is that he has had a badly infected toe for over 11 weeks and 2 rounds of antibiotics, yet not a single doctor has looked at this in person. My own experience is the joy of trying to have a medication from an external consultant added to my regular prescriptions. We've sent letters and I've dropped them off in person but three months later, nothing. To contact them I must do it online (form is out of order) or call up after 2pm (phone line often says it is closed). When you can actually get through to see someone the doctors here are amazing, it's just that you have to endure the battle of endurance and wits to somehow contact them in the first place. | December 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Appointment difficultly | 3 | Difficult to obtain an appointment with Surgery, but after servuce very good.Speed of follow up Hospital appointment great | November 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Awful communication | 1 | Asked for ecg,blood pressure and bmi to be printed off cause they aren’t sending result off so I have resorted to hand taking them to my mental health team. They ended up printing blood tests from June rather then the recent ect done in October tbh a joke of a surgery been waiting four weeks for an appointment to have my ecg and get the results let alone the time from the adhd meds being prescribed very angry | October 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Excellent GP practice | 5 | I am writing this review on reflection specifically of how impressed I have been this year relating to the treatment of my young child at Bennett’s End Surgery. The online medical request service is accessible and easy to use, and I am always contacted promptly regarding the medical issues my son has had. He is always seen is person when required or over the telephone where appropriate, on the same day. The GP who we’ve recently had a few appointments with is kind, thorough in his assessments and provides helpful advice. After seeing him I feel confident that my child’s medical problem is dealt with appropriately. I have also been able to see the same Dr for ongoing medical problems. The on site pharmacy is running well despite a recent fire, and the reception team are always helpful, polite and professional. As a parent I always feel confident, reassured and grateful for the service provided by Bennett’s End Surgery. | October 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Lack of communication | 2 | Made appointment for a medical manager regarding my fathers death called 3 times message for a call back within 72 hours 2 times still waiting 6 weeks later plus not sleeping over this | September 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Very confusing message | 3 | I have been unable to contact the surgery today to request a routine appointment because you have 'reached capacity' for online queries for the day.
Trying to find alternative methods of communication I have read that the system will be changing from 14th March, but it seems to have already changed as there is no method telephone contact available. Has the system changed 6 months ago and no-one has bothered to include the year or update the message from 'will be' to 'has been'? When mentioning a change that will happen on a particular date it would sensible to include the year and to update the message when that date has passed. | September 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Extremely Disappointed in Lack Lustre Consultation | 1 | I received a message informing me that my telephone consultation would be pm today. Little did I know that it would eventually arrive at nearly 8pm. I explained that I had been advised by my podiatrist to contact my doctor due to the fact I had spent thousands of pounds and years trying to get rid of a fungal nail infection to no avail. The conversation was not particularly forthcoming, maybe due to the lateness of the day but it came across that the gentleman GP thought it was just a vanity issue for me and explained that even though they could take clippings and get them tested to be perfectly honest if I didn't have diabetes he didn't think there was much point in me persuing this route.
I did explain that I was not particularly happy with the outcome of the conversation especially as the infection had not been seen by anyone at the doctors surgery.
I am not usually one to complain but just felt the conversation I had today felt like I wasn't being particularly listened to and was extremely unproductive. | August 2023 |
E82032 | bennetts-end-surgery | https://www.nhs.uk/services/gp-surgery/bennetts-end-surgery/E82032/ratings-and-reviews?currentpage=1 | Secretary Line | 1 | Why is it when you call during the day, the Secretary Line is either closed or transfers you to a mailbox that's full and then cuts you off? How are you supposed to speak to anyone at the surgery?
Still waiting on Fit to Exercise notes since request on 7th July 2023!!! | August 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Quick response | 5 | I called in Everest House Surgery at approximately 10.00. The receptionist apologised for queue and wait. I was questioned on symptoms as I thought I might have a UTI as I wear a catheter valve. The receptionist said I’d be contacted before midday she gave me a urinary sample bottle. I was shopping in Queens Sq and received a triage appointment within half an hour. Excellent service from Everest House thank you | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Paramedic appointment | 3 | This review is more for a member of staff than the surgery itself. The gentleman my mum saw was really caring and helped to reassure her with her concerns. My mum and myself came away not feeling dismissed and her worries were taken onboard and hopeful that going forward, mum will be feeling better in no time. | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | GP Appointment | 5 | Very thorough, friendly reassuring and professional appointment. All things were considered and felt like an individual not just another patient........ ......................................... | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Always a positive experience | 5 | I have been a patient at Everest House Surgery for approximately five years now and really can’t speak highly enough of the service that we receive as a family. There has been many changes over the last few years due to Covid, but the changes that have been implemented have been very positive in my opinion. I have never struggled to get an appointment for myself or young children which is a real credit considering the pressure the services are currently under.
I called 111 last night, had a call from the surgery at 8:15 this morning asking me to come in for an 8:30 appointment. I saw one of the paramedics who were extremely thorough and really took the time to explain what was going on. So great service all round, thank you! | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Recent Consultation | 4 | The GP explained my blood test results in a clear and concise way. The GP made recommendations that made total sense and for the benefit of my future health and well-being. I was provided with the reassurance that my condition would be reviewed in six months time and came away feeling that my GP genuine had my health interests at the top of his mind. | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Good practice | 5 | I have been with this surgery for numerous years now along with my children I realise the system has changed a lot since Covid I have always found Everest house surgery to be very good and very helpful | December 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Everest Way | 5 | The receptionist was polite and very helpful. My Doctor didn’t rush my appointment and was very thorough. She arranged all my tests and follow up appointments. | November 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | On 6th November I requested an urgent appointment and this was arranged for the same morning. I was seen by a doctor who advised me to attend A & E at Watford which I did. There I was seen and treated very efficiently and discharged. The doctor I had seen earlier phoned me the following day to ask about the result. Altogether a very efficient and caring result by Everest House Surgery. | November 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Lovely experience | 5 | I had a smear today (15th Nov 23) with one of your nurses at 17:10 and she was sooo lovely, really calmed my nerves, very calm and my smear was so comfortable and quick and I just wanted to say a huge thank you to her. I have had two children and still very nervous having these things but she was amazing. Thank you for making peoples horror stories not one for me to tell, I would recommend her 100x over. Sorry I can’t remember her name but I believe her name began with a C if that helps to pass on the feedback and I’m sure she was the only nurse working that evening doing smears. Thanks loulou | November 2023 |
E82051 | everest-house-surgery | https://www.nhs.uk/services/gp-surgery/everest-house-surgery/E82051/ratings-and-reviews?currentpage=1 | Fantastic service and empathy | 5 | I cannot fault the surgery at all... I am currently quite unwell and going through testing / treatment. The doctors surgery have been able to get me seen in person by 2 doctors and a paramedic within hours. I was constantly put as ease and guided through the whole process. At a really scary time, I am so thankful to be part of such a caring and hard working doctors surgery. From the wonderful reception team, to the call handlers, to the funniest paramedic I have ever spoken to and the doctors you all are an absolute gift and I couldn't be more thankful. I would highly recommend Everest house to anyone! | November 2023 |
E82643 | archway-surgery | https://www.nhs.uk/services/gp-surgery/archway-surgery/E82643/ratings-and-reviews?currentpage=1 | Haematology review | 0 | I was unable to attend review haematology appointment due to having covid. Consultant arranged to phone me instead. Coordinated with GP practice and pharmacy to get prescription for new dose medication same day. Excellent example of seamless working by all NHS departments involved. | October 2023 |
E82129 | kings-langley-surgery | https://www.nhs.uk/services/gp-surgery/kings-langley-surgery/E82129/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I want to say a big thank you to all the staff at Kings Langley Surgery. The receptionists are helpful and clinical staff friendly and knowledgable. I have been able to make an appointment the same day when my toddler has been unwell, with initial telephone triage and subsequent face to face appointment and for less urgent problems both my husband and I have been able to prebook appointments with an appropriate clinician. As a family we are very happy with our care from Kings Langley Surgery. | August 2022 |
E82129 | kings-langley-surgery | https://www.nhs.uk/services/gp-surgery/kings-langley-surgery/E82129/ratings-and-reviews?currentpage=1 | Great practice | 5 | Have been with this surgery for 11 years. We have never had any challenges getting through by phone, booking appointments (although online booking has not yet returned since pandemic), or organising our repeat prescriptions. Emails are responded to. Staff are attentive and skilled. Flu jab clinics are efficient and convenient. At times, with my son who was experiencing mental health issues, one GP went above and beyond to ensure she saw him frequently. We are moving out of area and are very very sorry to be losing this practice. Highly recommended. | April 2022 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Like pulling teeth, total frustration | 2 | Trying to get an urgent appointment, non-existent, let the triage team decide if it is urgent or not then you will have a telephone consultation (to a hard of hearing person) fourth appointment, being batted backwards and forwards and still not seen a GP yet! Do they really exist? ….. <….. from one really frustrated patient that has had no sleep for the past 4 weeks! …… | January 2024 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Visit to Nurses | 3 | Following an operation it was recommended that I arranged a consultation with the Nurses at the practice to check on the wound etc. Because I was trying to make the appointment for a week in advance the receptionist said it could not be done and if I had a problem I should either go to A&e or consult 111. After complaining about this and saying I would consult the hospital I was put through to the Nurse.
What a difference - she was most helpful fully understood what was needed and set up an appointment for a week in advance. I have now had my consultation which was conducted very professionally and I would rate it 10 out 10. | November 2023 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Incompetent | 1 | A GP nurse appt had been cancelled which was for redressing a wound. No information was given about what to do next. I called the practice and was told to wait at my nearest urgent care service to which they didn't even know where that was. We are part of the west Herts trust. How can the GP itself who have cancelled the appt not know where to direct us. It is their job to know where to access care in their local trust or atleast know how to access the information. Not everyone has the internet. My grandparents are 80+. | August 2023 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Terrible experience | 2 | Do not expect any help that requires more than the lowest level of effort put towards patient's needs. Any help offered is limited to the least effective solution that does not require engagement or further thought put towards condition a patient reports especially in the context of a mental health. It may be the NHS policy at the moment to treat people without treatment but why do we still have to accept it? | April 2023 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | bad | 1 | dreadful practise . cant get them on the phone. cant get to see a doctor face to face. your lucky if you get a phone consultation weeks later. doctor prescribes medication without seeing patient. receptionist rude and unhelpful. something needs to be done about this practice. My husband is with this practice. my self on the other hand is with a wonderful group of doctors. and I will be applying for my husband to join them to. | April 2023 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Poor E Consult Process | 2 | E consult system is terrible, triage questions very poor, asks for info that should already be held at the surgery. Then text messages are unclear leading to you having to call the surgery anyway. Why we do not have the ability to make appointments without lists and lists of questions is incomprehensible. Routine appointments not bookable online either. Unable to easily get repeat prescriptions for HRT, many many hurdles to this, seems that the process is designed to put you off requesting it. | July 2022 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Rude unhelpful staff | 1 | Receptionist is slow to respond, rude, and unhelpful. The booking system is a complete waste of time as it takes far to long to get a response. Need to review systems and staffing | May 2022 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Forms | 4 | Filled out a prescription exemption form...got it returned..no where on the form does it say cannot except photocopies | February 2022 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Ternary practice | 1 | Receptionist often answer the phone rudely and without stating their names and seem to only be concerned with whether an Econsult then helping you get an appointment and it is often clear that they haven’t listened to what you have said. I booked an appointment and on two separate occasions the receptionist failed to mention that this was a telephone appointment and not a standard face to face appointment. | January 2022 |
E82009 | lincoln-house-surgery | https://www.nhs.uk/services/gp-surgery/lincoln-house-surgery/E82009/ratings-and-reviews?currentpage=1 | Great Practice | 5 | A very good practise, I cannot fault!
I send in a message to econsult, for myself or my daughter and always can a quick response and if needed a appointment. The doctors are always very helpful and nice. | January 2022 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Fantastic Friendly Staff and Practice | 5 | I popped into the surgery this morning and the receptionist was extremely helpful and kind. I am very grateful for the help and care from all at the doctors surgery - thank you | December 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I’ve just returned from an appointment at the surgery and once again my treatment has been exemplary. Everyone at the practice; doctors, nurses and receptionists are always so kind and do their utmost to help, if they can. I feel that me and my family are very safe to be in their hands. | August 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Fantastic on the day service | 5 | Had a deer bite my arm whilst rescuing him from fence. Called the surgery at 8.30 was seen by nurse, wounds cleaned and dressed left with prescription by lunch time. Fabulous service, thank you | July 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Exceptional care | 5 | Our family is new to the practice and we felt so welcomed and cared for from the fist moment.
The ladies at the reception are very caring and extremely helpful.
Both the doctors are very kind and knowledgeable. I know whenever I have a problem or a question they are there to help me and my family. Thank you!
The nurse is also very very lovely and she’s got a brilliant and funny personality.
All in all it’s an amazing practice! | April 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Always great service | 5 | I have been in the village for coming up to 20 years and I have always had an exceptional service from the GP practice, both with the GPs the reception staff and the nurse. I feel fortunate to be with Abridge surgery especially when I hear others stories regarding difficulties with getting appointments, and having awful experiences. I have always got an appointment, all the staff are warm and friendly and it’s a wonderful community practice. I have nothing but praise. | April 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Kind,caring service. | 5 | I received a warm greeting, both over the telephone and in person.
I felt valued as a patient. The ladies listened to my enquiry and were able to help.
Exceptional service. | March 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Great experience | 5 | On arrival I was greeted At reception with a friendly smile. Waited under 5 minutes to be seen by the nurse. A lovely person with a very friendly disposition. Very knowledgeable and concise advice was given and appreciated. A really nice experience. | March 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Appointment | 5 | Had a physio appointment upon arrival staff was very friendly and I was seen within 5 minutes member of staff was very knowledgeable
Had a problem with the email containing my physio program contacted practice manager and was sorted very quickly can't praise them enough | March 2023 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | good experience | 5 | from start to the result it was a good experience, reception staff friendly and helpful, physiotherapy injections on my thumb was very effective and the exceptional Physio was kind gentle and very professional, I have private health care but this service was best it gets and I would have no hesitation recommending this practice. | November 2022 |
F81184 | abridge-surgery | https://www.nhs.uk/services/gp-surgery/abridge-surgery/F81184/ratings-and-reviews?currentpage=1 | Beyond helpful | 5 | The help we have received as a family, is above and beyond. The information sharing and booking things that need to be followed up are actually completed extremely efficiently. Thank you for continuing to show empathy and care. | October 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Improvement needed urgently | 1 | Called last week and was pleased to get through in 10 minutes. Promised a call back from the nurse. Waited all day and called to check up at 4.15pm. Nurse had gone home! Receptionist said there was no record of me calling.
Another time, I asked for my address to be changed back to my Epping address after falling ill on holiday in Cornwall (I had to give a relative's address when seeing a local GP). I was assured this would be done. A few months later I had secured a GP appointment that day only to be told later that I was no longer registered and that I would have to re-register again in person!
All I want is a functioning GP practice. I would love to leave this surgery but then look at the bad reviews at Limes. Complaints via the website are not even acknowledged so no chance of anything being addressed. The telephone system is terrible. Receptionists can be rude. Drs are leaving all the time and not being replaced. Sigh... | August 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | 5 star extra | 5 | The introduction of the practice pharmacist reviews are invaluable. In addition to the overall good services of the practice we are now enjoying the benefit of regular detailed reviews of medicine tolerance and effectiveness and immediate changes if applicable. The discussions also contain an element of health education and self help. Links are made to blood tests and referrals where necessary. Our family strongly feel that our health is being monitored and the practice experience has become proactive rather than reactive. This is certainly the way to go bringing together a variety of clinical staff to manage the previous GP only workload. Most grateful. | May 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Terrible administration | 1 | It is practically impossible to get an appointment with anyone at this surgery.
- On every occasion, I and family members have been unable to get through to the surgery between 8.30-10am: calls do not connect, requiring ringing every 5 seconds for 90 minutes. By this point, all appointments have been given out.
- Advance appointments are rarely available. After significant effort, I have occasionally managed to get an appointment for over a month’s time, causing potentially significant risk to health.
- The surgery refuses to give out an email address including to other NHS practitioners involved in the patient’s care or for the purposes of making a complaint. Complaints must be delivered or posted on paper. This is unacceptable in today’s world, causing significant inconvenience and making an audit trail impossible.
I cannot comment on medical staff as I have had extremely limited interactions due to the impossibility of making an appointment.
The vaccinations nurse is excellent. | April 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Appointments | 2 | Tried to see a gp since nov 22. Got a phone appointment but the surgery cancelled it. Booked a face2face that they suggested and they cancelled that. Requirement diabetic review and other issues. It feel like I don't have a gp anymore except for medication.
I wouldn't mind but I work in NHS.... | January 2023 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Not best experience | 2 | Impossible to get through on the phone for appointments. Severe pain and offered appointment over 4 weeks away. Unable to order repeat medication online. Managing this by completing repeat using prescription form. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Understaffed | 1 | Two doctors for the amount of patients in Epping is grossly inadequate. Went to reception today to be told there are no appointments available to book until middle of December (a 4 week wait) and I can’t book until my mid December appointment until Monday, providing they have received the rota !
This is completely unacceptable and is letting the Epping residents down. I cannot access the healthcare I need. This needs addressing urgently. Epping residents deserve better. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Bad service | 1 | I called at 8:30 to book an appointment with the doctor on the same day but the line was busy. There was not even a queue on the phone. I was trying to get through for almost an hour but was unable to. I phoned again at 10:00 and spoken to the receptionist. She told me that they have no appointments anymore and the next available is not until after 4 weeks. When I asked the receptionist about the line being busy at 8:30, she is unable to give an answer as to why there was not even a queue on the phone. I contacted 111 and was advised to contact my GP to get seen but obviously this did not happen. | November 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Cannot fault service given | 5 | A family member rang surgery Wednesday morning. Shortly afterwards doctor texted for further information and photo of medical condition. Within an hour reply from Doctor, diagnose given, a blood test request made, and prescription sent to local chemist. Follow up phone call two days later to discuss blood test results and guidance given. Excellent service | August 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Friendly and professional | 5 | I have been with this surgery for a number of years. I’ve found all the staff to be helpful, friendly and professional to me at all times. They make you feel at ease and treat you as a person with empathy and kindness. Highly recommend | June 2022 |
F81072 | high-street-surgery,-epping | https://www.nhs.uk/services/gp-surgery/high-street-surgery,-epping/F81072/ratings-and-reviews?currentpage=1 | Worst GP I have ever known | 1 | Changed to this doctors recently and it had been the worst decision I made. Reception are the most unhelpful people, wouldn’t register my two week old to receive his prescription because the person allocated to do it wasn’t in. My 2 year old was refused an appointment for an allergic reaction. My last GP always made every effort to see the children but this GP has no care for infants at all. | May 2022 |
F81749 | market-square-surgery | https://www.nhs.uk/services/gp-surgery/market-square-surgery/F81749/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | Tried to book appointment for 88 yr old father , who has underlying health problems and has had flu like symptoms and a chesty cough for a month. Unable to get through to reception. Rang 111 due to worsening symptoms they requested a GP call back from this surgery.
Call back from GP advised nothing we can do its just a cold. Just get on with. Absolutely disgraceful service no appointments and no care available at this surgery, what has happened to our gp surgeries | March 2023 |
F81749 | market-square-surgery | https://www.nhs.uk/services/gp-surgery/market-square-surgery/F81749/ratings-and-reviews?currentpage=1 | Great service | 5 | I have recently had to speak to a Doctor on a few occasions this month, I have had no problem getting through or getting an appointment, the reception staff and Doctor have been more than helpful. | October 2022 |
F81749 | market-square-surgery | https://www.nhs.uk/services/gp-surgery/market-square-surgery/F81749/ratings-and-reviews?currentpage=1 | Inaccessible and inconvenient | 1 | Very unaccomodating for working people. Hard to get appointments in evenings and no option for weekend. Unable to complete econsult or book routine appointment in advance. Everything has to be same day which is hard to be on-call and waiting on the phone for ages if you're working. Very unsatisfied and looking to move practices | September 2022 |
F81749 | market-square-surgery | https://www.nhs.uk/services/gp-surgery/market-square-surgery/F81749/ratings-and-reviews?currentpage=1 | Lovely Practice | 5 | I am very happy with the service I receive at Market Square Surgery. All the clinical and admin staff are helpful and kind. I feel the telephone triage system works well as it is easy to get an appointment on the same day rather than waiting a couple of weeks for an appointment. The staff are also now referring directly to the local pharmacies which is good. I am able to access my records online which makes it easy to order prescriptions and see my results. Thank you all.
MB May 2022 | May 2022 |
F81725 | maynard-court-surgery | https://www.nhs.uk/services/gp-surgery/maynard-court-surgery/F81725/ratings-and-reviews?currentpage=1 | Seen same day | 5 | Unlike other practices in the Epping Forest District, I have always found an appointment at rhe nearest opportunity appropriate to my illness. Today was no exception. I knew I needed antibiotics and this was my aim and outcome from my appointment. I saw a really friendly and thorough doctor who was able to help and send a prescription to my local pharmacy within minutes. My pharmacy was also quick to prescribe. I took the antibiotics within 30 minutes of my doctor's appointment. Great! | December 2023 |
F81725 | maynard-court-surgery | https://www.nhs.uk/services/gp-surgery/maynard-court-surgery/F81725/ratings-and-reviews?currentpage=1 | Caring Practice | 5 | The GP I see was very caring and thorough. Reception staff were friendly and welcoming I would highly recommend Maynard Court Surgery | October 2023 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Touching Action | 5 | I went to a local man's funeral in Shelley Church yesterday and as the courtege passed your building on the way to his final resting place in Love Lane, to see so many of your staff lining the road in tribute to one of your patients, as we passed, was very moving and will no doubt never be forgotten by his Family and friends.
Very touching indeed,
my Family were extremely impressed.
Thank you. | May 2023 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Blood tests | 2 | The booking system doesn't work. Having booked a time with Swiftqueue, as I was told to do by the surgery, and receiving email confirmation of that time, I was told at the surgery that my blood sample couldn't be taken as I didn't have a form. At no time was I told I needed such a thing,
The fact that I had done everything I'd been told to do, didn't help. It seems that whoever told me to have a test should have filled in a form, but how could they, when they didn't know what time I'd been given by Swiftqueue, or even if I had contacted them?
There appears to be no communication between Swiftqueue and the surgery. Why is the surgery using an outside company to do something that the surgery should be doing, and failing in the process? | January 2023 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Wonderful | 5 | left a urine sample at Ongar this morning for a standard diabetes check and got a call back an hour later saying I needed antibiotics. These guys, all their staff, their dispensary Ladies, the desk staff, they are all just so wonderful. The Ongar folk are more fortunate than they probably know. Awesome and thank you so much. Really appreciated this end. | January 2023 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Very helpful in an emergency | 5 | I phoned the practice after my partner passed out and worried me that he wasn't recovering very quickly. On phoning, the receptionist was very helpful in getting a doctor to phone me back for details and then phoning for ambulance. Very informative and helpful altogether and without it my partner might not have been here. Many many thanks. | October 2022 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Excellent Service, Explanation of drugs and care given. | 5 | Asthma Review, I was given excellent care, explanations of drugs and details of the whys and wherefores of different medications I am taking. Easy to converse with the Practitioner and very satisfied that the best course of action was taken for me. Plenty of follow up service too. Many thanks. | September 2022 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Thank you | 4 | I must compliment the person I saw. They were very helpful and friendly and made me feel very comfortable. They listened to what I said and I felt confident in them. They went over and above. Thank you so much for putting my mind at ease. | August 2022 |
F81049 | ongar-health-centre | https://www.nhs.uk/services/gp-surgery/ongar-health-centre/F81049/ratings-and-reviews?currentpage=1 | Very efficient and thorough | 5 | I was recently treated for a chest infection and I'm very happy with the experience. After initially ringing the surgery I was rung back quickly by a clinical pharmacist who spent quite some time understanding my symptoms, asking questions and checking assumptions. I found him to be clear and explained things very well. My medicine was available to be picked up shortly after the call, and I'm very pleased with how quick and thorough the whole thing was. | May 2022 |