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E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Attending a routine asthma check up I required a physio appointment and a docs appointment for a follow up. I was offered appointments for both on the same day albeit at an alternative surgery
I do find booking appointments face to face is very easy rather than the phone | January 2024 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Exceptional Care | 5 | Was seen on time by practice nurse, extended courteous attention & given professional advice. Keep up the good work, thank you. | January 2024 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | My experience in this GP is wonderful, I appreciate the excellent service you guys rendered to me. Every one of you is great. | December 2023 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Excellant practice | 5 | The procedure was explained clearly to me,and then carried out quickly and efficiently.Staff at this practice are both helpful and professional. | December 2023 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Great Hospitality | 5 | They have a great hospitality, they welcome you with open hands. They explain everything clearly and they are also on time. | December 2023 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Not good | 1 | I have been with this practice for 34 years. They have gone down hill rapidly with the exception of the registered nurses. They do their best. Nothing is followed up on by gps.
It's impossible to get threw on the phone. Often get cut off. I don't go often. I'd rather just get on with it than be ignored. | December 2023 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have attended the GP surgery to take away the stitches I had after my open heart surgery on 2 December 2023. The nurse was very polite and she removed the stitches causing any pain to me. She advised me what to do and what not to do during this period | December 2023 |
E82002 | wrafton-house-surgery | https://www.nhs.uk/services/gp-surgery/wrafton-house-surgery/E82002/ratings-and-reviews?currentpage=1 | Good experience with gP consultation | 5 | I had a very good experience with visit to GP today she was very kind and so understanding and gave me time to explain things best consultation I’ve had.
Would be great if I could have her as my main dr as it builds a good relationship and gives patients confidence to go to see gP. | November 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Impossible to get an appointment!!! | 1 | It’s impossible to get an appointment, I’ve been trying for over 4 months, all whilst my medical situation deteriorates.
You are asked to call at 2pm on a Monday, I call at 2pm on the dot and I’m already in a queue of 60 people (presumably all desperately trying to get an appointment), I hold for 1 hr until I’m answered and then told no appointments left.
I’m then asked to fill in an eConsult and I will be able to get an appointment. I fill in the 30 questions, told I’ll hear back in 2 days. 3 days later, they email and tell me to call the surgery and book an appointment. Urgh!
I then call and complain about how difficult it is to book an appointment. The staff must be very used to these calls as they hold the line to either book at 2pm or do an econsult. I complain and say I’ve done both of these multiple times and still don’t have an appointment after months of trying and they say they’ll take a note and send an appointment, it’s just a tactic to get me off the phone. I never get a call or appointment.
I’m very unwell and this surgery is not helpful at all. They hold their appointments as ransom to keep you calling back and sending pointless econsults which they ignore. | October 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I have been with Hanscombe House for 3 years now and each time I have used the practice, the service is fantastic! Short call waiting times are an added bonus. The clinical staff are warm, friendly, patient and have an excellent patient-centred practice.
Requests are responded to quickly by admin staff and they are professional and efficient.
I would very happily recommend Hanscombe House to any friends and family living in the area. Five star service. | August 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Appointment for medical review | 1 | Its impossible to get an appointment with this GP practice and the reception staff are not that helpful. I am need my medication reviewing and can not get an appointment to do this. | July 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Still waiting | 3 | After an e consultation was informed a doctor from the surgery would contact me 11th of July, still waiting for the call | July 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Dismissive | 1 | This surgery has been nothing but awful experience after awful experience. They are rude and dismissive. it takes 2 weeks to get an appointment for an ongoing issue where I’m in constant pain. They will do a test won’t find the cause and then call it a day so you as a patient have to keep pushing to have another appointment to find the cause. you are made to feel like an inconvenience to them. The nurse was horrifically rude to me and spoke down to me so much I ended the call crying feeling totally humiliated and the doctor was equally as rude. I was only able to have a telephone appointment the doctor then seemed to lose her temper with me as I couldn’t hear her to begin with and just got ruder as the call went on.
totally disorganised and chaotic.
Avoid avoid avoid | February 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | You won't get a better service in current circumstances. | 5 | Been with the practice a long time. They have seen us through the recent difficult times and every time we have approached them, their service has been faultless. Yes they are under pressure but they have never forgotten that we are all patients and have always treated us with courtesy and consideration. | February 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Open honest consultation | 4 | Saw doctor today to discuss HRT. Doctor listened to me openly and presented the pros and cons of taking it in simple to understand words backed up with statistics. Did not fob me off or insist I go away and consider, so appeared to value my time and my research done before the meeting, which I appreciated. | February 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | New paramedic is absolutely brilliant! | 5 | saw the paramedic at the practice today, absolutely super! Went above and beyond for me, took the time to explain things to me and the consultation did not feel rushed. Very friendly and professional. Would like to say a massive thank you to him | January 2023 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | So friendly and professional | 5 | The nurse I saw for my smear test was so lovely and friendly, made me feel at ease and so professional. I attended an out of hours clinic which is such a great service. Also,the receptionist was kind and welcoming too! Working in healthcare myself I understand the pressures and hardwork required in primary care and this surgery is a fantastic example of what a great service the NHS can provide! | December 2022 |
E82007 | hanscombe-house-surgery | https://www.nhs.uk/services/gp-surgery/hanscombe-house-surgery/E82007/ratings-and-reviews?currentpage=1 | Amazing Practice for children | 5 | My child had a nasty rash and suspected infection. The practice made it so easy to upload pictures via my phone and within 60 minutes I spoke to a GP, had the problem diagnosed, and had meds sent to our allocated pharmacy—all without having to visit the GP practice. Thank you. | November 2022 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Fantastic lead nurse | 4 | I am actually registered at another practice, but have been sent on a number of occasions with my two boys for fevers and eye infections. I just wanted to say how impressed I have been with who I believe is the lead nurse here. I have taken both my boys to see her and have visited in person and spoke on the phone. She has an amazing manner with the children and is both professional and friendly. It’s great to see someone who is positive and enthusiastic about their work and it would be great to see some of the doctors share her passion and kindness. | December 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Caring, professional, welcoming | 5 | I truly appreciate everyone working for this GP Surgery. People are kind, helpful, patient, knowledgeable, approachable, professional. Highly recommended. | November 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Great nurse, made me at ease | 5 | I had my first smear booked post child birth and the nurse was nothing but kind and caring, Thankyou! | August 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Use of text messages | 3 | I have asked numerous times not to send me text messages which lead to a site which is not new river. I was assured that these would stop but yet again today I recieved another. I am quite tech savy but with numerous spam/scams I feel this could leave some of your more vulnerable patients open to feeling it is OK to open dubious text messages. What happen to letters? | July 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Terrible | 1 | I was called while driving at 14:22 29/06/2023 twenty five minutes later when I arrived home, I called back only to find the surgery closed for staff. I found last week I may have tumour so thinking about this all week and thinking this is why surgery called how do you think I feel about the service they are offering. I have to now wait another 3 hours till they reopen. Get the training done out of hours when it does not affect patients. Now I’ll ring dead on 17:30 and be in 30 long queue. Also second timed I’ve complained about the service there lately and nothing came of that, as will happen again with this. | June 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | A GP who listens and provides the best care | 5 | I visited my GP today at New River Health and am once again impressed with the level of care provided by my Doctor. I believe that she only works on certain days so I do sometimes need to wait a bit longer for an appointment but the quality of the service and consideration she provides is outstanding. This is the nhs at its best. - thank you | May 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Very Caring Surgery | 5 | I was concerned registering here as some negative past reviews (although better more recently). I must say the staff in Ware were wonderful when I went in. They helped sort out my online app and helped me book an appointment. They were so friendly and patient with me.
The doctor I saw was also very thorough and he looked through my past history and made some suggestions that have helped. I have no hesitation in recommending them. | April 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Caring service | 5 | I called the surgery very distressed and the receptionist was extremely caring and empathetic. She referred me to there social care worker who contacted me quickly and was able to help.
I felt so pleased I had dealt with a human and not a robot. | April 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Good location clean practice | 4 | Very helpful doctor took time to listen. Quick check in service. Saw doctor about 10 minutes passed appointment time but received the help and advice I needed | March 2023 |
E82102 | new-river-health | https://www.nhs.uk/services/gp-surgery/new-river-health/E82102/ratings-and-reviews?currentpage=1 | Speedy response | 5 | I saw a doctor within a day about
a rash on my arm that I had been treating myself. Doctor discussed possible causes and prescribed treatment. Very happy with service provided. | March 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Fantastic Trainee Doctor | 5 | I just wanted to say what a super trainee doctor we saw today. She was thorough, caring, listened to my concerns, patient and reassuring. All the qualities you required to become a fantastic doctor - thank you. | January 2024 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Catch 22 | 3 | Rang surgery 8.30. Needed urgent appointment for my wife with quite a serious iatrogenic arm thrombosis following probably unnecessary ct scan. None available. Told to use e-system. Did so. Waited all day for contact. Then message from wallace house that they we’re not receiving e-consultations. Result: spent 10 hrs in a&e. Doctors are busy (I’m one) but so are patients. Comments? What’s happened to whole person medicine? | December 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Terrible communication | 1 | Been trying to get called for E consultation for a week now. I have a very infected toenail and its painful. First E consult form was completely ignored. Second one had a text that minor injuries would call me tat morning. Nothing ...have sent the reminder form back twice now. Reckon my toe will fall off before I receive treatment! | October 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Embarrassing | 1 | This surgery should be embarrassed of themselves. You can’t even get an appointment because none of their contact measures actually function. Every time I have gone on econsult it says there are no appointments; is this an error on your system or actually the case? If you submit a message through the NHS website it doesn’t work and just says ‘forbidden’. If you email them via the email address on the NHS it says the email address isn’t monitored so what is the point in even having it stated as a contact method? If you call you can’t get through. This is an absolute joke and the surgery should be ashamed of themselves for not having appropriate contact measures in place.
If you even get an appointment, expect to be seen late even if you’re the first appointment of the day. How can you be running late on your first appointment of the day?!?
This surgery needs a serious overhaul! | October 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Impossible to contact | 2 | After the Secretary left a voice mail asking for me to contact her back earlier today, I tried for nearly 2hrs to get through to the surgery. The Secretary had asked that I call back on their number and choose the Secretary option. I assume she meant option 3 as there isn't actually a Secretary option on the recording. The first try my call was cut off after 10mins of waiting, the second try I waited for over 35mins before a recording played saying that they could not put me through and asking me to phone back or try a bypass number. I have no idea what the bypass number is. The third try I phoned the main number again and then chose option 1 in the hope that I could actually get through. I waited for over an hour and when I finally got through the receptionist seemed aloof when I mentioned that it had taken so long to get through. Then when I asked to speak to the Secretary I was put on hold again for a few more minutes to then be told the secretary had left for the day. It was more frustrating to find out that the call was to confirm an email address for a referral that we spoke to someone about a week ago. I am not sure why this was not checked at that point, but also assume that this means the referral has not been put through yet, a week after getting in contact with the surgery and on that occasion we also had to wait for over an hour to get through. All of this unfortunately could not be done on the e consult system that is constantly referred to on the phone recordings. It would be great if this could be looked into, to improve the service. And some greater understanding from the call staff would be appreciated, after waiting nearly 2hrs I was not impressed with the response unfortunately. | September 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Great Doctor | 3 | Everything was fully explained and the Doctor listened to me and referred to my medical notes, she was very helpful. I am very pleased with the result of the appointment. | August 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Very efficient doctor | 4 | Felt that seeing a doctor one to one helped with the symptoms and I felt happy with the outcome. I didn’t feel I was being rushed through and felt that she dealt with all the issues and anxieties that I had. | August 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Poor service | 1 | Did econsult as needed to see Doctor rather than keep having a phone consult & being fobbed off & not resolving the medical issue. Doctor called in the morning & told me to attend surgery at a stated time that day. No text came through, so attended surgery at time stated only for receptionist to say I didn’t have appointment & didn’t believe me when I said I did. After sitting and waiting for ages I was eventually sent to another practice who were very helpful & informative unlike my surgery. Can never get through on phone and if attend in person have to queue for ages too. | August 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Very dirty | 2 | The waiting room is filthy - enough to make anyone feel unwell in itself! The entire surgery needs a lick of paint- let alone more staff to cover phone lines. It took me 45mins this morning to get an appointment when I started as number 7 in the Que! Not great service or practice! | August 2023 |
E82024 | wallace-house | https://www.nhs.uk/services/gp-surgery/wallace-house/E82024/ratings-and-reviews?currentpage=1 | Impossible to make contact | 2 | I need to get an extra packet of my prescription.
You Have to phone between 8 to 12. or between 2 and 5.
They do Not answer the phone outside these times.
You cannot Email.
You cannot use the econsult system outside of practice opening times. eg Monday to Friday 9 to 5.
You also cannot use the econsult system to request prescription alterations.
If I have the option to phone them during the day, whilst at Work, if your lucky they will answer in an hour or so.
System designed for people Not working.
No ability to contact outside of working hours.
Service? This practice has shown me over several years that the management do not invest in service. They are fairly good at saying the right things, but terrible at following up.
(I must note that the staff, if you ever manage to get to one are great, but the practise management and resourcing are awful). | July 2023 |
E82121 | watton-place-clinic | https://www.nhs.uk/services/gp-surgery/watton-place-clinic/E82121/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | A well organised, caring supportive practice. Every member of staff looks to treat each patient as an individual and gives the highest level of care when they most need it. Thank you | September 2023 |
E82121 | watton-place-clinic | https://www.nhs.uk/services/gp-surgery/watton-place-clinic/E82121/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have been here numerous times over the last few months, and always have such a great and easy experience, every single person I encounter from reception, nurses, doctors & dispensary are so king and helpful and I feel go out of their way to help! I know there all super busy too but always warm, friendly and helpful | October 2022 |
E82121 | watton-place-clinic | https://www.nhs.uk/services/gp-surgery/watton-place-clinic/E82121/ratings-and-reviews?currentpage=1 | Exceptional | 5 | I can not fault this surgery. My family and I have always had such a high level of care. From the receptionists to the dispensery, nurses and doctors , I feel incredibly lucky to have Watton Place Clinic on my doorstep. Everyone is kind , caring and compassionate and I wouldn't want to go anywhere else. | August 2022 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Highly recommended | 5 | The surgery is overloaded with patients so booking an appointment is very difficult but, other than that, the quality of care is consistently good. Recently I emailed in about an issue with me that potentially was dangerous, no exaggeration, and soon after they called me to deal with the concern, which they very quickly and effectively. | January 2024 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Great receptionist - practice | 5 | I’ve been recently diagnosed with breast cancer, the receptionist is amazing, professional, bubbly, friendly , understanding makes my day when I speak to her … been at this surgery since 2005 and it’s the best place & so clean as well. | November 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Excellent polite and helpful staff | 5 | Personally, I have found the staff from GP's, nurses, reception staff and almost everybody in-between to be very helpful, friendly and knowledgeable. Today was an example of that. I had just come out of hospital this morning. I needed an issue with some medication dosage to be sorted out. The staff member that I spoke with, went above and beyond to help me. I wasn't feeling well and she took the pressure off. Also, thanks to the quick thinking of one of the GP's, I was sent straight to hospital in an ambulance. Thank you to most of you at that practice. I think you are doing a great job even under difficult circumstances. | November 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Great all round | 5 | Advanced Nurse Practitioner in room 12 was very professional and thorough and didn't feel rushed. Very pleased with the all round treatment and time given. | September 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | amazing | 5 | i had a issue with my medications and staff went out of their way to make sure i had what i needed last minuite on a friday bringing the meds to me themselves as i couldnt get out
i am so gratefull for all the help and support and patience they have given me over the past couple months i cant belive how lucky i am to have found fairbrook medical center
thank you | September 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Dapagliflozin | 5 | My sugar levels were very high and I was seen by the pharmacist who started me on Dapagliflozin. I was a bit hesitate at first but seen being on it for 9 weeks I have not had any side effects and my sugar levels have stabilised. I am very pleased medication and service. | September 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Great practice | 5 | I know people complain a lot about GP Practices and yes they all have flaws no systems are perfect.
But over the last year the Dr, Nurses, mental health workers, pharmacist, admin staff have gone above and beyond to support our family in every way possible
They have seen us when we need to be seen, had phone calls to help us out, dealt with complicated pharmacy requests, helped get urgent appointments when needed and do much more they have been fabulous
A massive thank you | September 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I want to thank Fairbrook Medical Centre for their wonderful care and attention to my elderly parents. It is a very busy surgery but this has never hampered their patience and service. All the staff, doctors and nurses have been so kind in helping my family get the treatment required promptly. I know they are under pressure due to vast demand from new housing estates being built in the area and everyone needs a GP Surgery. Fairbrook have been absolutely brilliant - again I cannot thank them enough. | September 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Great support from Pharmacy | 5 | I had the unfortunate experience of suddenly my long term prescription getting changed due to a mis-communication. I called the surgery, yes, i had to wait a little bit as i called at 8.30 when everyone calls but a very helpful/ knowledgable /polite receptionist answered and listened to my dilemma, she then arranged for the pharmacy department to call me back by 1pm. Infact I got a call back within a couple of hours by a male pharmacist. He was extremely helpful / supportive and sorted out the issue quickly . I am again on track with my correct medication...a huge relief!. So thank you!! | May 2023 |
E82012 | fairbrook-medical-centre | https://www.nhs.uk/services/gp-surgery/fairbrook-medical-centre/E82012/ratings-and-reviews?currentpage=1 | Pharmacist Consultation | 5 | Treated by the surgery as well as I have always been over the year I have been with them. The receptionist are good. I saw the male pharmacist and was unwell he sorted me out - prescribed what I should have had done. He did an x ray and it was all normal. | April 2023 |
E82657 | little-bushey-surgery | https://www.nhs.uk/services/gp-surgery/little-bushey-surgery/E82657/ratings-and-reviews?currentpage=1 | Outstanding care from everyone at this practice | 5 | From the receptionist team to the medics, this surgery is staffed by people who genuinely care about their patients. Their kindness, compassion and willingness to go the extra mile (in and out of hours) is deeply appreciated by me, my family and the rest of the community who are patients of this practice. | November 2023 |
E82657 | little-bushey-surgery | https://www.nhs.uk/services/gp-surgery/little-bushey-surgery/E82657/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I feel compelled to leave this feedback as I cannot praise Little Bushey Surgery highly enough. They are a lovely professional bunch from the GPs to the Reception Team. They are all so welcoming, professional and kind and do their utmost to put you at ease. During the Covid Pandemic, they were amazing, and always went the extra mile. Overall, the practice communicates with me very well and I know that this is the case for many others who use this excellent practice. | October 2022 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Great Practice | 1 | I always find the practice to be very prompt responsive and thorough . The doctors and staff I speak to are helpful. A great GP practice. | January 2024 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Highly recommend this surgery | 5 | I have never had an issue with Shopwick surgery. The new patches system the receptionists and the Doctors are all professional, understanding , and efficient I think they are a very very well run practice. I cannot fault them. 5 star all round | December 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Great Overall Experience | 5 | Amazing from contacting the GP..the receptionist was first class and really friendly..as well as doing what she could to support me. The doctor was brilliant. He listened and even arranged follow-ups ..thank you and amazing all the way. | December 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Excellent practise | 5 | I have been a patient at this practise for 52 years. I have always received excellent care from all staff in the practise.The care for my severly learning disabled son has been first class. The patient understanding of his behaviours regarding examinations, blood tests and vaccinations means he is now confident to attend any appointment and not totally dependent on the senior nurse for treatment. the liason person prompts his appointments and every one is flexible and willing to cooperate to meet his needs in a very person centred way. This makes a huge difference to me as stress is reduced and I am seen as a partner in his care which I value. I have nothing but praise for the service we have experienced and this I hope is a way of thanking all at Schopwick. | December 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Great experience | 5 | My recent experience has been excellent - in contacting the surgery, having quick call backs, quick appointments, excellent service and treatment. | November 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have always received excellent & efficient help from Schopwick Surgery (mainly Bushey branch). Staff are efficient & follow through with any enquires or issues, from Reception to GP & everyone behind the scenes, who are not always appreciated. Thank you for looking after me. | November 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Outstanding practice | 5 | I have been a patient of this practice for about 8 years and have been impressed all along by the combination of professional excellence of all the team combined with a truly holistic approach to patient care. They also employ technologly like Patches in a helpful way to make contacting the surgery simpler and always respond in a timely manner to requests for appointments and prescriptions etc. The Patient Liason group has run helpful Zoom meetings to enable patients to learn how to use the new technologies.
Recently following a Covid infection I had persistent fatigue and brain fog consistent with Long Covid. The practice Covid specialist nurse and practice pharmacist arranged tests to exclude other pathology before refering me to the Long Covid Service. The Long Covid Service has provided practical strategies to manage symptoms and set goals as I slowly move along my path to recovery. I am very happy and grateful to be under the care of this great team. | October 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | New to the surgery and so far they have been amazing. Yes it’s a little annoying to fill in the form online but they get back to you so so quickly and with the person most likely to be able to help. The Pharmacist I spoke to was extremely patient and understanding. Very happy so far with this surgery - thank you Schopwick! | October 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Patches Booking Appointment System | 5 | I was advised that a new system was in place for Shopwick Surgery. I registered on Friday morning and then completed a request for an appointment, there are a number of screens you have to complete with the details of your symptoms and how you are feeling. I completed this fully and requested an appointment with a doctor I have seen in the past, as this is quite a personal issue I wanted to see a lady doctor. I was genuinely amazed when I received a phone call from the doctor that I had requested within 90 minutes of registering. This was exceptional service and has resulted in me being able to provide the relevant information to progress my concern quickly and efficiently. I will use this every time going forward instead of calling the surgery. A great improvement. | October 2023 |
E82043 | schopwick-surgery | https://www.nhs.uk/services/gp-surgery/schopwick-surgery/E82043/ratings-and-reviews?currentpage=1 | Awful experience | 1 | It's taken over 3 months for the practice not to provide a medical report re Life Assurance, although the form has been with the Doctor all of this time.
Further the management of the practice is not really set up to deal with queries - the website feedback form will not transmit as it believes that my response on their website is Spam, so I've no way of complaining other than through this route.
Communication is key and shopwick surgery has a very long way to go to restore this, as far as I'm concerned. | September 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Technological problem left baby without care | 1 | I submitted a request for my baby to have an appointment with high temperature and cough with no improvement after four days. My request apparently wasn’t received so now I have to find an emergency department to see him. Current wait at most around 14 hours with paediatrics over run | December 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Excellent Customer Service | 5 | Staff response to my urgent request for a repeat prescription having only just registered with the practice was prompt and quite remarkable. Courteous, attentive, professional , pragmatic , proactive and an excellent example of seamless teamwork at work . Their communication skills are commendable and inspiring . For such a busy surgery they do make an effort to offer person centred service . A most impressive first experience for me ! Keep it up . | October 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Helpful lovely practice | 5 | I’ve always been very happy with The Grove Medical Centre. The Receptionists always go out they’re way to help & are always professional & polite. The care I received for my Son by the Nurses was outstanding. I can’t thank them all enough. | September 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Brilliant staff | 5 | The staff at the practice go massively over and above to help. Have been with the practice for 26 years and never had any problems. The staff are friendly and helpful and nothing seems too much trouble. | August 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Unsympathetic GP | 1 | The reception staff are great, the GP is extremely uncaring!
Have a chest infection tried to get an appointment the receptionist kindly arranged a call back. The GP seemed irritated and insisted it wasn’t an emergency even though I explained I was sometimes breathless. I’m now in the process of changing GP | May 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Appointments | 4 | While it's been very difficult to get through to the Reception for appointments, I succeeded in speaking to the GP by using the NHS portal which led to appointments and referral.
I would suggest using the service. | May 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Great doctors | 4 | Today my daughter was seen by a wonderful doctor who really took the time to ensure she was getting the right treatment . It was very reassuring that he throughly checked her over | April 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Unable To Get Appointments | 1 | Surgery is absolutely ludicrous for getting an appointment. Next available appoint is 4 weeks away!!!!!!!!!!! 4 weeks for blood tests which are required before medication is re-issued. I've called for an appointment in the next two weeks which gives plenty of time to have blood tests and get results prior to issuing new medication. Over 4 weeks away is disgraceful. I'm struggling to understand how the site states it's currently accepting new patients when you can't even provide a service for the one's you already have.
The response, go to the hospital to get your blood tests. Because polluting the air driving to the hospital, spending excessive amounts of money on the parking (during a cost of living crisis), and clogging up the hospitals when strikes are occurring, is the right response.
It's no wonder the NHS system is in the crisis it is when doctors surgeries keep sending all the patients to hospitals instead of dealing with the simple appointments themselves. | April 2023 |
E82117 | the-grove-medical-centre | https://www.nhs.uk/services/gp-surgery/the-grove-medical-centre/E82117/ratings-and-reviews?currentpage=1 | Great practice | 5 | The doctors and staff have been very helpful and attentive in the past few months. I had a cancer scare which is now negative. I had many tests with a good outcome. My husband had quite a few heart tests, which thankfully were all okay. We are both elderly and very pleased to be looked after so well. Many thanks to the Grove medical centre. | March 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Exceptional and caring practice | 5 | Very impressed with service we received and the whole process from booking an appointment to the GP we saw . We were seen by a very kind caring doctor who took time to listen to my elderly Mum's concerns. | August 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Great Service | 5 | Very helpful staff who helped arrange an appointment for my daughter quickly when needed. Doctor was very friendly and supportive to her. Thank you. | August 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | wasted jouney | 3 | i have difficulty in the mornings getting showered and dressed and am slow, however i do not appreciate been made fool of been told on phone and 2 text messages to say i have 10.20 appointment only when i got to the nurse for my blood test i was told i did not need one. Thanks a lot for yet another blunder | July 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Extremely poor, no concern for well being | 1 | This practice has deteriorated rapidly in last 2-3 years. Despite having intrinsic at-risk health profile, I haven't seen my GP in 2 years. Always cancels my appointments at last minute and then have to wait weeks to get another one. If I use urgent appointments then it is a different GP each time. Each one recommends different medication. I have become a guinea pig. There is absolutely no empathy or concern for my well being. | June 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Very quick appointment | 5 | I phoned at 9 am this morning with a query and was offered a face to face appointment at 11am. Amazing. The appointment was punctual and very thorough. I was able to raise a further query which was also acted on. I am very pleased with the service at the Red House. | June 2023 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Phone system dreadful | 1 | It's bad enough having to wait half an hour at best to speak to someone. When the surgery doesn't do what you requested and you have to call and go through the whole process again, its very draining. | December 2022 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Great job | 4 | Great job with the flu shot. Worked really well I was in and out in 2 minutes.
However your telephone service needs improvement. Half hour wait is way too long. | September 2022 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Diabetic review | 5 | Really impressed with my diabetic review this morning, bloods were taken without me going to Watford General, all associated diabetic checks done & I needed to speak to the receptionist about an update to details being shown online, all dealt with swiftly and efficiently. Thankyou. | May 2022 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Observations on 'Anonymous Reviews' | 3 | Addressing the amount of reviews which highlight a regular theme. Whilst it is difficult to give satisfactory answers without knowing the full/facts details, or indeed the patients name, one has to ask why patients wish to remain anonymous! Quite rightly all staff at the 'Red House' should be treated with respect, not be subject to abuse or threatening behaviour. It would appear that some patients have not felt they have received the same level of respect. | May 2022 |
E82085 | the-red-house-group | https://www.nhs.uk/services/gp-surgery/the-red-house-group/E82085/ratings-and-reviews?currentpage=1 | Great service | 5 | Excellent service from all the staff can’t fault them. Always polite always helpful and no issues with getting either face to face or telephone appointments | April 2022 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Excellent, very flexible service today | 4 | My husband visited the surgery on my behalf this morning, as I have been quite unwell. We needed some urgent information, and staff went above and beyond to fulfil our request. We really appreciate your flexible approach, particularly in view of the huge time pressures you are all currently working under. You made a huge difference to my day. Thank you so much. | January 2024 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Cannot get appointments | 1 | We've been registered at this for several years, and until recently it's been acceptable. However, in the last six months, it's been almost impossible to get routine appointments. You need to ring at 8 a.m. and usually end up in a queue of 30-60. However, the line is prone to dropping, and you end up having to rejoin the queue. We have young children who require the occasional appointment. However, this surgery is now worse than useless - it's simply a waste of your time. We now depend on private services. Very frustrating | April 2023 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Terrible Appointment line | 3 | been hanging on their Appointment Line now for 35 minutes just to make an appointment with a Nurse. Started off at 21 in the Queue and Still only number 13 !!! Unbelievable !
Surely there must be a Better way ??? | April 2023 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Persistent Failure | 1 | This practice is simply not fit for purpose. Getting a face to face takes weeks and can include sitting on the phone for 30 minutes. Telephone appointments can also take weeks. Put quite simply, the practice is failing its patients. | April 2023 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Very helpful and patient | 4 | Thank you to the prescription team for their patience and professionalism in dealing with repeated issues with my HRT supply and quantity, such as last Friday afternoon. You’ve always resolved things - thank you so much. | January 2023 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Friendly practice. | 5 | I have been a patient of Courtenay House for years - (now Bancroft Medical Centre). Despite the recent huge pressures on the GP practices nationally, this practice tries so hard.
I have had to have many GP - and occasional Specialist Nurse - consultations this past year - mostly down to Long Covid complications. All have been courteous and helpful. I don't speak to the same doctor each time, but seeing as there is a national GP shortage, I don't expect to.
Secondly, the pharmacy team are amazing. I recently had trouble finding HRT patches. I had tried so hard - but unsuccessfully - to find a chemist who would supply them. A member of the pharmacy team phoned a local chemist on my behalf and found some. Thank you!
Last, but not least, the reception staff are kind and professional. This job is frontline and difficult but the reception team have always treated me with respect.
Thank you all. | July 2022 |
E82053 | bancroft-medical-centre | https://www.nhs.uk/services/gp-surgery/bancroft-medical-centre/E82053/ratings-and-reviews?currentpage=1 | Good Practice | 3 | I have generally had good service and advice from this practice. I have been a patient for three and a half years and a few weeks ago went to change my address, which is actually half a mile nearer. I have now received a letter to say that I have to find a new GP surgery as I am no longer in the catchment area. However according to this NHS site, I am in the area. I wish to stay at this surgery as I am in the middle of a referral for treatment at hospital. I do not want to move as I am happy with Bancroft being my GP's. | January 2022 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Covid vaccine | 5 | I attended this surgery for my Covid vaccine and the gentleman who administered it was so pleasant and for once I didn’t feel a thing! Thank you | October 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | No appointments | 1 | Received a letter asking me to make a telephone appointment. Called at 8 - massive queue, held on to be told no appointments left, try again at 12. Called at 1158, queue in excess of 30. No appointments left. How am I supposed to get the appointment a Dr has asked to me to make if there are never any left. Start calling 20mins before appointments are released. Very unsatisfactory state of affairs. | August 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Unbelievable | 2 | I called at 8am today - more than 30 people ahead of me. How is this possible?? When I was 15th in the queue there were no more appointments. I hung on, as I have a painful condition needing immediate antibiotics (I have been told this by my Bridge Cottage GP in the past) only to be told to call back at 12pm when I might get a slot in the afternoon. The receptionist suggested that, if I considered it urgent, to go to the Lister!
In desperation I have gone to a private on-line GP for antibiotics, which I suspect is what the surgery and the NHS are hoping for.
This system is completely broken!! What have I been paying for over all these years? | June 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Good service | 4 | Tried the e consult and very pleased with result . Gave symptoms , tel call received and appt booked for same day . Dr provided antibiotics for problem . All very efficient . | May 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Exceptional service | 5 | My wife telephoned for an appointment at 8am. Saw GP at 10am. Blood test at the QE2 the same day and scan at the Lister the next day. GP telephoned to feed back on the findings the same day. Appointment at the Lister for treatment the following week. Primary and acute health care at its best. | February 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Poor systems | 2 | Waited many weeks for a blood test for my daughter but, despite the phlebotomist being available for the appointment, we could do nothing as the forms weren't on the system. After telling us this, these were printed out and we told to re-book at the QE2. Don't understand why these couldn't just be handed to the phlebotomist in the surgery today as it has wasted everybody's time when the NHS is so busy. | January 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Difficulty booking a cervical screening appointment | 4 | All health professional care received from this practice for myself and my family has been excellent, I can't fault them.
After receiving my NHS cervical screening letter I dutifully went online to try and book an appointment with a practice nurse. I am aware that this is not a 8am or 12pm rush-to-book same day appointment need so thought there might be an option to book into a screening clinic or a nurse/non urgent appointment for a few weeks time. It is a shame that this option isn't available online.
I called the practice and was on hold for 15 minutes, which is fine but then was told there were no nurse/screening appointments available and to call back later in the week.
This is a worry as there will be patients who will give up at this point, forget to call back or lose their nerve. I don't feel like this experience is in line with the national narrative regarding cervical screening- particularly 'Try not to put off cervical screening. It's one of the best ways to protect yourself from cervical cancer'. | January 2023 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Good . . . If you can get an appointment! | 2 | Unbelievably difficult to make an appointment. None are ever available via online booking. Just spent 15 minutes on hold on the phone being told every few seconds that I am still the same number in the queue - just to book an appointment! Complete an econsult and told to phone to book appointment. Vicious circle.
Staff and doctors are good, if you can ever speak to them. | August 2022 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Excellent G.P. care | 5 | As a patient for over 20years, I have had two named G.P.s. I have had excellent care from both with very quick referrals for tests and other
opinions, but I have most valued being listened to and having my
own knowledge of my health issues respected.
Since Covid, the phone system has been dire, involving multiple attempts, waiting in numbered queues then nothing being available. Fortunately the system has changed now.
Receptionists have varied. Some are very friendly and apologetic that they cannot offer more appointments.
The Doctors' photographs, which used to be displayed ,have now
disappeared. This is such a bad move as I feel it further de-personalises the service. I am sure that most of local residents want
a relationship with their G.P. over time, however competent the other G.P. colleagues are. | June 2022 |
E82019 | bridge-cottage-surgery | https://www.nhs.uk/services/gp-surgery/bridge-cottage-surgery/E82019/ratings-and-reviews?currentpage=1 | Wonderful Practice | 5 | I have been with Bridge Cottage since 1999 and have always found all the staff, whether admin or clinical, to be great. They take the time to listen to the problem, discuss various different forms of treatments/options, respect your decision(s) and action them. I have never been disappointed or let down by anyone working at Bridge Cottage and would certainly recommend it to anyone looking for a surgery to attend.
Thank you all very much. | June 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Proactive service | 5 | I find all aspects of the service provided at Regal Chambers to be significantly better than at the previous GP surgery I attended in Letchworth. Much more proactive about helping me manage my health issues and I would definitely recommend the GP’s, nurses and reception staff - all of whom go above and beyond to help. The only minor criticism is that, when a referral to an NHS consultant at a local hospital keeps getting cancelled and rebooked months later, it is frustrating not to be able to message a GP about possibly getting referred elsewhere to be seen a little sooner given that it is a diagnostic appointment. Perhaps a general email address to write to that can be filtered by admin to allow a GP to address this sort of issue would be something they would consider as booking a telephone appt seems to be a waste of time for something that could be handled more swiftly via admin? Regardless, the support at this surgery has been much better than typical NHS support and that has been the case consistently since I joined in 2012. I would definitely recommend. Thank you all. | September 2023 |