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E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Statistical impossibilities... | 2 | When I speak to the GP about symptoms and a potential cause I may have, the GP laughs and tells me that it is statistically impossible that I could have the condition and it is not worth their time carrying out any diagnostic checks. I should just see how I get on over time. Then some time later it turns out I do have the condition and it has gone untreated for a period of time and is now severe. This has happened to me several times with this GP. They are unwilling to do what needs to be done. An extremely poor service and a bad attitude. Letters are frequently lost by the reception staff and need to be replaced. Prescriptions are not issued until being asked several times. Doctors and nurses routinely turn up late for appointments, even at the start of the day. I do not feel in safe hands here. | November 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Good Service | 5 | I like the ring back service to speak to reception.
The call from the doctor gave me useful information about my condition. | August 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | nurses are superstars | 5 | been having to see the nurses daily for weeks and they have been such a godsend.
doctors have been supportive and understanding and shown compassion.
really made a positive impact in my life and helped me so much | August 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | It’s a shame as the staff are working very hard | 2 | I left a review recently stating the practice as unusable. Since then I have been in for my appointment and had a response from the surgery. Both of which helped to clarify a lot.
I had several appointments one morning, whilst waiting, I heard the reception staff working and they did not stop for the entire time I was there, putting down the phone and immediately picking it up again all morning. It is a shame, being ill I just want help, being on the other end of the phone ringing in every day for 2 weeks I overlooked the fact that someone is working very hard on the other end. However, that they have so many patients it is this busy still poses that it is virtually unusable. On this point, when I did finally get through, I was offered an appointment in a months time or the next day if I used eConsult. Why this is the case is unknown. When I went in and spoke to the receptionist in person I got an appointment that day. During this appointment I was asked to book a follow up with the receptionist, upon saying this was unlikely to happen because of the difficulty booking, the doctor immediately booked me one on their system. Maybe this could be procedural, that the doctor books their own follow up appointments freeing the lines even just a little bit? I understand that when the surgery has maxed out, the message immediately informs of this, but my issue is listening to the doctors message just to find out there is a queue or potential call back. Maybe instead of having to wait through 2-3minutes of the same message, that has now lost meaning and is all but ignored, you could, firstly, put this message after joining the queue, or as you answer the phone when getting a call back? Secondly, as part of the waiting music, include various messages highlighting the investments and efforts made to deal with the issues the surgery faces? Done well, this could help provide insight and understanding. And thirdly, do not say on your message that the surgery has closed for lunch, be specific and say that the receptionists are taking this time to do essential bookings and follow ups (admin).
I dont want it to be an excuse, but to highlight a problem I face, my mental health issues make me very anxious and I do not reach out until desperate enough to do so. Then to be met with such difficulty booking compounds my feelings of anxiety and desperation and I become impatient and frustrated. I feel like I have to remain ill as I know I likely wont have this same drive to call back again, often making serious problems worse, or having to endure the milder ones, not the surgeries fault, but something I find hard very hard to overcome - unfortunately this is indicative of the NHS’ resources to deal with mental health and not the surgeries fault, but one that likely affects the surgery as I imagine others have similar problems.
Still, I am more understanding of the issues they face, and I will make efforts to remember this. I appreciate the staffs work and efforts. | May 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | On almost every occasion I have tried to get an appointment all I can access is a message which tells me the doctors have gone past their capacity and I should call another day. | May 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Poor practice where patients as seen as nuisance | 1 | They got a new triage telephone system where you phone the reception, then a doctor calls you back the same day, in the theory.
Fast forward couple years. 45 minutes or more minutes on hold just to get through to the reception. If you finally get though by some miracle, then you leave your details and the surgery doctor supposed to call you back. When they first introduced this system, doctor would actually call on the same day. Now you get a message that the doctor will call you by the end of the next day. Fair enough if they actually did that. If you miss their call, they would not call you again or leave a voice message. Time wasted on both sides...
If you go with online consultation, it is the same non personal approach.
Receptionist are still unhelpful, they fail to follow the system that was set up, so they no longer can refuse patients to speak to doctors, I suspect.
It is the worst surgery that I have been with. The last surgery I have been with was one doctor surgery in London, with walk-in every day, doctor always had seen me on the day, saved my loved ones lives. I dread to think what would happen if I ever need quick, life saving actions from this surgery, with incompetent reception staff, doctors refusing to refer to specialists or tests when requested or required. It is a constant battle with their unfriendly systems and staff that is not really providing any service. They built these systems so they can alienate patients and separate themselves from providing services that they supposed to do, seeing and treating patients.
I don't even want to go into their rule for the appointment: 'one patient, one symptom'. What sort of illness has just one symptom? They fail to understand, that a human body is one biological entity and often more symptoms or illnesses can appear at the same time, and looking through this rule and simplifing it, serious illnesses can be missed.
I don't have any trust in this surgery and ability to treat patients in timely manners, as they do not offer any routine check ups, or tests, unless coming from other source. | April 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Unusable | 1 | It is so unbelievably difficult to get an appointment at this surgery. Every single time I ring in the queue is so long that it is an hour wait, a call back service or a message saying that the surgery is over capacity and is no longer accepting calls (so I cant even book a non urgent appointment), it takes 3 minutes of repeated messages to get to this point and find out my call wont be taken, I finally got through to someone who told me I could wait a month for a call back from a doctor or I could use eConsult and have a call the next day, why this is the case is beyond me, why is it different booking online to over the phone, maybe because then when I tried eConsult there is a message saying it is currently unavailable. So do I now try calling again, or just keep passing out and losing sensation in my arm because I don’t have the mental resilience to keep trying this surgery (having had similar problems to this every single time I try getting an appointment), or do I potentially waste NHS services by going to A&E (having done this before and been chastised for doing so, being told I should not have done as it was not important enough a problem. On top of this, I told the reception my issues, which I think might be quite serious (maybe I’m wrong again), and she didn't seem to agree. At least this is now here in writing should things get worse, help still being unavailable on the 5th day of trying to phone in or go online to get an appointment.
Moreover, I can not think of/do not come across any company or service that has a 2hr lunch break, yet this surgery does. | April 2022 |
E82075 | regal-chambers-surgery | https://www.nhs.uk/services/gp-surgery/regal-chambers-surgery/E82075/ratings-and-reviews?currentpage=1 | Uncaring and uninterested | 1 | Suffering from a serious heart condition. The hospital tells me I should be seeking help from my GP. When I speak to the GP all he says is "what do you want from me today?" over and over like I am just wasting their time.
You are a medical professional, I am contacting you for the benefit of your education and experience and to receive some advice. The service you provide is appalling. Despite my salary being drained every month to fund the service I am having to seek alternative private services who are very happy to listen and advise and very helpful. | February 2022 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Nurses went out of their way to help me | 4 | I went in for a flu jab, the nurses administering the jabs saw I had a wound on my knee that needed dressing and dealt with it. I really appreciate them making the time to look after me on what was a busy day for them. Thank you | October 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Seeing a GP | 1 | I called portmill to see if I could see a GP. I have to make a request online.If they think I need an appointment they will let me see someone. I have so many problems I don't know where to start. So it looks like I'm getting no help at all.
Not helpful | July 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Impossible to contact GPs | 1 | I tried to make an appointment at 8am, 2pm and 8am the following day but was told there were no slots. I explained my symptoms to the receptionist and asked how I could urgently see a doctor and was told to see a pharmacist as no doctors were available for the next 2 weeks. I did an eConsult instead and was booked for an emergency ultrasound 4 days later. I then missed my GPs (unscheduled) call to urgently discuss the ultrasound results and called back only to be told it would be 10 days before a doctor was free to talk to me. The next day the hospital called to discuss my hysteroscopy and biopsy (booked in 4 days time) and were astounded I hadn't been able to talk to my GP. When you talk to a nurse or GP they are great but the receptionists are rude and aggressive. They triage for no reason, and with no knowledge, and never seem to have appointments either online or on the phone. I have no idea how to get appointments at this surgery. Nothing is considered serious enough to warrant an appointment. | May 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Poor communication | 2 | Lack of good, efficient communication. Put aside the difficulties with booking an appointment, trying to send back test results and follow up questions is appalling. The website is not fit for purpose | March 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Dear Portmill Surgery i happen to come in for an appointment with a clinician and the clinician asked me to come down stairs to book an appointment. In the queue . the Line was a bit long but i know that not their fault . Upon talking to the receptionist she was lovely handled my query amazingly
Do Recommend This GP Surgery | February 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Brilliant GP Practice Receptionist's are amazing , Helpful , Understanding . Doctors are also brilliant | January 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Incredibly helpful | 5 | On transferring to Portmill and needing medical help, the practice was just brilliant, made it all simple and straightforward, efficient and helpful. | January 2023 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Lack of response | 3 | On 29/10 a vascular surgeon sent me a copy of letter sent to surgery asking for GP to see me having discovered large calcification in abdominal aorta. Have had urgent Doppler scan but still no response by way of an appointment. Very disappointed and worried | October 2022 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Much improved practice | 5 | I would like all the staff at Portmill Surgery to know that after several months earlier this year, when the access and service was not good and I was not happy compared with the standard I had experienced pre -Covid. However my recent experiences, of which there have been quite a few, have been very good and I wish to congratulate everyone for the improvements I have experienced, from the Reception, the nurses and the doctors. | September 2022 |
E82044 | the-portmill-surgery | https://www.nhs.uk/services/gp-surgery/the-portmill-surgery/E82044/ratings-and-reviews?currentpage=1 | Hopeful | 4 | Having been a patient with this surgery for over 40 years i have seen many changes! I had cause to contact the surgery this week and used the e-consult . I was offered a telephone appointment with a physiotherapist! For a back problem i felt this was a bit odd but took the appointment which was within 48 hours . The physiotherapist i spoke to was quite helpful and listened and suggested i do some exercises which would be emailed over to me. 2 days later no exercises.
I contacted the surgery by phone and the receptionist was very helpful and also explained very clearly some other queries i had relating to the appointment. cut to today, i was able to ring at 7 am and 3rd in line to book an appointment. I chose to have a telephone appointment and the Doctor i spoke to was fantastic, she listened to me , advised, and showed an enormous amount of empathy. She took time to read past notes on the problem and i came off the phone feeling much more positive.
I still need to chase up the exercises but the system i used this week worked well . We have to accept change now, and although i was doubtful about things, and change in general, i can say i need not have worried. Thank you Portmill for your help this week , particularly the very helpful receptionist i spoke to and the Doctor who called me today. | August 2022 |
E82626 | whitwell-surgery | https://www.nhs.uk/services/gp-surgery/whitwell-surgery/E82626/ratings-and-reviews?currentpage=1 | Awful practice | 1 | It is nearly impossible to see a doctor even for a child. You have to fill in an e-form then be told that you have to see the nurse to be triaged. I am baffled as to what the point of the econsult form is if not to triage. You may get an appointment with a doctor if the nurse thinks that is appropriate! What a waste of money and NHS resources to have to have 2 appointments for the same thing. This is all while the child is allowed to suffer from a condition that needs to be seen by a doctor. | October 2022 |
E82626 | whitwell-surgery | https://www.nhs.uk/services/gp-surgery/whitwell-surgery/E82626/ratings-and-reviews?currentpage=1 | Outstanding Experience | 5 | Having called the practice to book an appointment with the doctor for my daughter, the receptionist, on hearing the reason for the appointment, took the time to listen, showed great empathy and offered outstanding advice - all above and beyond simply asking me to call back at 08.00am when the next day's appointments would be released. A huge 'thank you' - you made me feel that I had been 'heard' and provided reassurance at what is a difficult time for us. Today, we had another appointment with the Dr and have, again, received outstanding care from all members of the practice, including the pharmacist. Thank you all, so much, for the wonderful service you provide. | April 2022 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Best gp in Herts | 5 | When i moved house and had to change gp i was having trouble finding a service that was understanding and supportive of my mental health, transition and shared care plan. I found Harvey house on a list for trans friendly gp’s in hertfordshire and i’m beyond pleased with the support and genuine care i receive here. The receptionists are charismatic and kind and my gp truly listens to my concerns and involves me in care plans so that we can both agree what the best thing for me would be. I get appointments on the day or within 2 weeks usually and i’m never calling up begging for results or check ups, they get the job done and have also reached out to me after appointments on occasion just to check in. I’m so thankful to have a gp as committed and active as this one and i definitely recommend them | December 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Excellent triage and experience | 5 | Feeling really unwell yesterday I called the surgery. Got a callback within an hour from an incredibly professional and kind receptionist, spoke to a doctor within 2 hours who then arranged for me to see a GP in person early that same afternoon. Examined and provided with appropriate treatment and left feeling confident not just that if I followed the treatment I would get better, but also that if matters didn’t improve I would be able to get help quickly. After all the dire stories in the media about how hard it is to access care, I was really apprehensive, but this could not have been a better or more supportive experience. At every stage the people I spoke to took time to listen carefully, treated me with respect and kindness, and I felt safe and reassured throughout. Cannot recommend Harvey Group Practice highly enough, and especially the lovely receptionist who triaged my call. Thank you. | November 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been with Harvey Group Practice for over 40 years and just felt I had to write a review. I cannot praise them high enough as the service they provide during such challenging times is excellent. Everyone is so kind from the really helpful, caring Receptionists and Nurses who after triaging the call always arrange a phone call back from the Doctor or a face to face appointment very quickly. Also to the amazing Doctors who are so professional, caring and treat you with respect. Excellent service when you really need it. Thank you. | November 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Fantastic responsive care and follow up | 5 | Many thanks for such a positive experience -the doctor involved went over and above to make what could have been a hassle both smooth and easy-it was much appreciated | April 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | Just had a call from Harvey group pharmacist, the information I was given was very helpful and beneficial. Thank you | February 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Superb Surgery | 5 | I do not have a single negative comment to say about the Jersey Farm/ Harvey House Surgery - in fact the complete opposite.
Everyone is so kind & empathetic from the really helpful Receptionists, to the wonderful Nurses to the amazing Doctors.
I have had recent experience with a number of them & they are all as brilliant & as understanding as each other. I have never been made to feel that I was a burden to them & the medical expertise, help & guidance they give is way beyond their call of duty in my opinion.
With regards to the empathy they have all shown me in my times of need, it is an absolute credit to them all, their Surgery & the NHS as a whole.
Thank you from the bottom of my heart & keep up the fantastic work. I for one am extremely grateful for the brilliant service you have given me over the years. | February 2023 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Practice Support | 5 | This morning I had a call from our local pharmacy on Jersey Farm. This was to tell me about the changes that are taking place within the clinical structure of the local Practice. I was heartened to hear about the new treatment initiatives that are being introduced. I spoke to an extremely nice person and will be following the initial guidance that she has given me. It seems to me that things are moving in the right direction now. Thank You. | December 2022 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | The best practice. | 5 | No matter who you deal with, from the practice manager, all the doctors, nurses and support staff everyone is so nice, caring and truly supportive! I couldn’t rate the entire practice ethos more highly. | December 2022 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Great help | 5 | Rang today in pain, receptionist did all they could to get me a phone call that evening. Doctor I spoke to was super helpful and got me into the practice within 30 minutes to see a doctor in person and once in the surgery another doctor spend over 30 minutes helping me, explaining what was happening and helping set up tests and working to get my prescription that evening. | November 2022 |
E82084 | harvey-group-practice | https://www.nhs.uk/services/gp-surgery/harvey-group-practice/E82084/ratings-and-reviews?currentpage=1 | Clinical Pharmacist | 5 | Thank you to the Clinical Pharmacist with whom I spoke today; she was friendly, kind, patient and very thorough. Above all I did not feel rushed. Fantastic part of the service from Harvey House Surgery and much appreciated. | November 2022 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Awful experience with Reception | 1 | Ive rang the surgery over the past month 3 times now, every single time I have rang I have never had a pleasant experience with the receptionist. They seem to be bothered to answer the call and do not want to engage or show the slightest bit of empathy to patients.
I called today morning 13th December 2023 and spoke to a lady who was quiet abrupt and sharp with her tone. I do not understand why and how they do not want to ever help and this is where it feels disappointing.
I cannot complain about the GP's here as they do show care when I am in appointments with them. My last appointment I had I was told I was in risk to have pneumonia and I should have seen him sooner, I had explained to him how busy the practice has become its difficult to get an appointment. He gave me some antibiotics and mentioned if there is no progression then to call back and make another appointment so I can be seen.
I called back today on the 13th December and passed the information over, I received a very blunt response of "Well there is no notes to ask for you to call back" - "You have an X-ray pending which you'll get"
I am absolutely appalled at the awful blunt and the attitude the receptionist have because they show no professionalism, no empathy, no interest to want to help patients in any way. They are literal robots behind a phone and screen
When Ive been at the practice all I see them do is go to the back and have a chin wag with the rest of the team but get a smacked face when anyone walks into the practice
I urge this practice team to be reviewed for the receptionist because nobody ever feels welcome here. | December 2023 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Too difficult to speak to or see a GP | 1 | It seems almost impossible to get to see or talk to a GP these days. Since COVID this practice seems to be the only one where you can't make a face to face appointment. Now have to get a text with a link to write your symptoms, then someone (not necessarily a GP) will look at your symptoms then decide if you get a call back or what action to take. It seems yet another step removed from actually face to face. Reception staff seem harsh and unbothered by your plight, lets face it you wouldn't ring the Dr if you were well so it's hard to keep trying to see a GP. When you eventually get a GP telephone call it seems rushed and insincere, no-one is listening to the symptoms if there are many, I was told just focus on one please then ring back another day about the others! I cannot see how this system is any good for patients, it stresses me out when have to think about ringing the GP. Having paramedics may be useful for somethings but feel cheated at not being able to speak to a GP who has had over 7 years of medical training. Really needs to do better as other reviews have shown I am not alone in thinking this needs to be improved for patients. Note, not all issues have to be dealt with on the day therefore being able to book in advance would be helpful but this is not allowed. | July 2023 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | The worst run GP practice | 1 | Impossible to get an appointment, how is calling up at 8am in the morning the only way to secure an appointment in 2023? Noone who works there seems to have any clue or seems bothered by how badly run the practice is. | February 2023 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | 4 stars for this surgery | 4 | My experience with this surgery has been good; enough time is given for face-to-face and telephone appointments with a doctor; I've always found that reception staff are courteous and helpful and try to offer convenient appointment times if they can. It's often difficult to get through on the phone in the morning which would be a problem for people at work or with other commitments - it would be helpful to have the system telling you your position in the queue. There has only ever been 2 GPs in this practice, and that's an advantage over some of the larger practices where you might see a different doctor each time. The surgery is all on ground floor, spacious and clean. There are no car parking spaces - only a multi-storey car park that requires an app on a smartphone, or street parking a 10-minute walk away. | January 2023 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Very happy with their new clinician | 5 | This new clinician with a past experience as an advanced paramedic is very competent and a real asset to this surgery - thank you ever so much for being so professional, caring and assertive. | January 2023 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Practically impossible to get any appointment | 1 | The only way to get any appointment (face-to-face or by phone) is to call at 8am on the day. When you do call, they put you on a 2-hour wait with the call hung up on you from time to time.
By the time you actually get to speak with receptionist, they tell you all appointments are booked for the day, and you have to call again tomorrow at 8am. Sorry, receptionist will tell you, they don't take any appointment in advance (despite advertised otherwise on their website).
When you do call again the next day, the same charade repeats itself. I think this GP service has no doctor or nurse on site; they just put the receptionist there to deter any patients from actually coming in.
What's the point of having a local GP if for all intent and purposes, you're never able to get any appointment with them? | December 2022 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Pathetic excuse of a surgery | 1 | Staff are not only incompetent but also rude. To book an appointment you have to ring up at 8am, wait for over an hour before someone answers and that's only if you haven't been cut off multiple times, then to be told you are on a triage list for X Ray results!! Absolute joke. This used to be a great surgery before when it was on Hatfield rd, but the service now is just shocking. Horrible and arrogant reception staff who are on a power trip. | November 2022 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Appalling GP Practice | 1 | When it was actually on Hatfield Road this was an efficient well run practice. Now it is absolutely appalling. Virtually impossible to get a face to face appointment. 2 hour waits for the phone to be answered from 8am in the morning. Dismissive staff who are often rude with a total lack of empathy. One particular GP even asked my daughter what medication she was on! Excuse me?!?! why do you not know?? You prescribed it!!! We are now looking for another practice, this one should be reported and closed as it’s completely dysfunctional. I am a cancer patient diagnosed in December 2022, could not get a face to face appointment when first having symptoms last November despite at least one being a red flag! Constant issues with prescriptions. Please do not even consider registering, you will regret it!!! | November 2022 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Impossible to get an appointment. | 1 | You can only phone at 8am to get an appointment. Have done so and been perpetually left to an automated service. This is an issue every time I phone this surgery. Very, very poor. | October 2022 |
E82004 | hatfield-road-surgery | https://www.nhs.uk/services/gp-surgery/hatfield-road-surgery/E82004/ratings-and-reviews?currentpage=1 | Woeful | 1 | Despite Covid restrictions being lifted this surgery continues to dent patients the ability to make an appointment, at a specific time, in person. Telephone triage only is not helpful for those who work and are unable to wait for a call back all day long. Reception staff are mostly dismissive and do not listen when you explain your circumstances which is very frustrating. As I type I am awaiting a scheduled appointment with a private GP just to get the treatment I need. | August 2022 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | Amazing response time | 5 | I used econsult twice in the last week. The replies came back within 10 minutes. So very efficient, thank you.
Just wish there was an “other” box, as not everything fits into one of the health categories, so you have to be inventive. However, I am a fan of this system.
Thanks to all | December 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | Efficient econsult | 5 | Used the new E-consult online, was easy to use and explain what was wrong with me, and very happy and impressed to receive phone call from practice arranging a GP phone appt within 2hrs of submitting form | November 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | Dynamic Doctor | 5 | This surgery now has an online system to book appointments, so that urgent cases can be prioritised.
In my case, the GP phoned within 10 minutes of me completing my online form, and booked me in within 4 hours. Happily it turned out to be a minor, but extremely distracting, infection that was sorted with antibiotics.
I am very grateful that this particular doctor was so on the ball. I think she realised that this condition needed sorting out quickly, and she ensured that it was. The effect of the antibiotics was virtually instant, and I could get back to work and stop wondering what was going on.
I dropped off my post-treatment sample this morning. That was available to view within a few hours on my NHS app. That too was appreciated, because it confirmed that one important test was negative, just as I'd hoped it would be.
Thanks again. The GP in question made a real difference, and I am very thankful for that. | November 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | Excellent and efficient | 5 | From e-consult to prompt f2f appointment to hospital for tests the same day, amazing service.
Lovely caring GP, excellent communication. I really cannot fault. | October 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | very good appointment | 5 | I had a health review which I found informing and supportive.The information I was given was clear and helpful and the nurse was very kind. | March 2023 |
E82014 | lodge,highfield-&-redbourn | https://www.nhs.uk/services/gp-surgery/lodge,highfield-&-redbourn/E82014/ratings-and-reviews?currentpage=1 | Great first impression | 5 | I recently moved to the Lodge Surgery. After 20+ years registered with another local surgery that has unfortunately got worse and worse as the years have gone on (negatively affecting my health and sanity) followed by 13+ weeks waiting for another surgery to complete the registration process and accept me there, I decided to register at the Lodge Surgery and first impressions have been great.
I myself work in the NHS and understand the pressures facing all NHS workers at this difficult time but I could not fault the help and care I have received so far and wanted to share this as I feel they (and others) deserve to hear this.
My registration was completed in the five working days promised and I was notified once this was done. I later phoned to get my online services set up. They were unable to do this over the phone so suggested I came into the surgery. The receptionist I saw was very helpful and immediately sent me a link via email to get this resolved. She suggested I booked an appointment with a doctor to get my repeat prescriptions sorted as my old practice had been unable to send this over. She managed to book me in within two weeks, which I was very happy with, given it was not an urgent appointment and how busy things are at the moment.
I emailed a copy of my medication history to aid this appointment and within minutes received a reply and within days, had a call from a pharmacist to check my medications.
I am so impressed with the service so far and so grateful for this!
Thank you so much for the help, especially during these difficult times! | February 2022 |
E82061 | amwell-surgery | https://www.nhs.uk/services/gp-surgery/amwell-surgery/E82061/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I find the reception and admin team always helpful and kind. The E Consultations work brilliantly, always a quick response. The GPs are excellent .
I am lucky to be a patient at Amwell | January 2024 |
E82061 | amwell-surgery | https://www.nhs.uk/services/gp-surgery/amwell-surgery/E82061/ratings-and-reviews?currentpage=1 | Certain activities 8n breweries | 2 | I asked a simple question, why has one of my repeat medications been removed from the online ordering system. I sent the request via that system.
Two days later the medication was still not added online, and so I called to ask for it to be sorted out. I made it very clear that all I needed was it re added to the online system as I need to update it to be issued to a different pharmacy when I'm able to request it on the 9th February.
An hour later, I get a text message to say it has beed readded. So I checked online and the prescription had been issued to my usual pharmacy just as I was trying to avoid.
On calling the surgery again, saying that you (the practice) have issued it as I asked not to and it would be a problem now. The lady I spoke with went on and on about 'she' hadn't issued the prescription, the doctor had. She didn't seem to understand that when I said you had issued it, I meant the practice, even when is explained it several times. She then obviously spoke with her colleague, who happened to be the person I spoke to originally so I got another call again saying "I didn't issue it the doctor did".
This seems petty, but the organisation and administration at Amwell Surgery yet again is wanting, and the attitude of "not me" i.e finger pointing rather than collective responsibility is the norm there.
I fully understand the pressures the NHS and that particular surgery are under, but some good old Customer Service is dearly lacking there. | February 2023 |
E82061 | amwell-surgery | https://www.nhs.uk/services/gp-surgery/amwell-surgery/E82061/ratings-and-reviews?currentpage=1 | Amazing receptionists, nurses and Doctors | 5 | Everybody is so helpful and polite at this surgery: whenever I phone to book an urgent appointment for my kids, myself or my husband, the ladies on the phone try their very best to find an appointment.
Once at the appointment, the nurses and Doctors talk politely and with much respect to their patients.
The ladies at the reception are very helpful as well. Whenever I have asked for copies of my blood test results or asked them to reprint a blood form, they did so willingly.
I have been registered to 3 different practices and I can say that Amwell Surgery is the best so far!
Keep up the amazing job! I am really impressed! | October 2022 |
E82061 | amwell-surgery | https://www.nhs.uk/services/gp-surgery/amwell-surgery/E82061/ratings-and-reviews?currentpage=1 | Helpful advice & support | 5 | My experience of Amwell View surgery is very positive in general. Yesterday we needed some advice about my son's asthma. The nurse who called me back at the time promised was so understanding, helpful and proactive. I was so impressed with the interaction with her and how carefully she looked into my son's case. Thank you for providing such a great service in the local community, even when resources are incredibly stretched. It is much appreciated by myself and family. | March 2022 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Awful | 1 | Rang up today got told by the receptionist I would receive a call back within an 1hr 8hrs later I received a call ..absolute joke | October 2023 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Hopeless | 2 | They only give out lab results between one and two. Yet when you phone message says closed for staff training , this has been like this now for two days. How are we supposed to get results? | March 2023 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Caring and professional support | 4 | I was called for a routine annual appointment. My appointment was for 9.00 am and I was called in on time. The doctor could not have been more welcoming even though we had never met before. She listened and had read my notes before hand and so our ‘chat’ was productive. I was also able to discuss other issues and did not feel at all rushed. There were 2 actions arising from the appointment which were added to the doctors not inconsiderable pile. I received a text at the end of the day to arrange a referral and the following day another text to pick up paperwork. The doctor could not have been any more efficient! I cannot fault the empathy shown or the follow up. | March 2023 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Personal Doctors | 5 | I’ve been with this practice for almost 40years, I’ve seen doctors come and go, my 5 children were all looked after by them, now I’m older I’ve needed their service more than ever and have always been treated with respect and kindness at all times | March 2023 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | Every single member of staff at this service is friendly and helpful. They always ensure they help as much as they can, especially with getting appointments for my young children. Strongly recommend | September 2022 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Unhelpful, Going Downhill!!! | 1 | I am disabled and had an accident and needed my medication ASAP. Asked doctors to help with my repeat prescription (which they have done before) and was told no you need to phone pharmacy to get urgently. So phoned pharmacy was told they have medication but they have to wait for prescription to get to them and to phone doctors to make sure they have received the request. So phoned doctors just to be told that I'm lying about being given a prescription over the phone and sent to pharmacy. Then told that even though I'm out of my medication (due to ms and memory issues) I will still have to wait 48 hours for medication. This is unexceptable! If a patient is out of medication then surely the doctors should help, especially with patients with MS! And this was the manager of the surgery! Bring in another manager as needed urgently!!!!! | August 2022 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Appointment system is appalling | 1 | The surgery is predominantly conducting telephone consultations, However the ability to schedule a telephone consultation is still in excess of Two weeks. Covid is now used as an excuse for poor performance, scheduling and an inability to provide an appropriate service to patients. | June 2022 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Exceptional customer service | 5 | A mix up with my batch prescription was resolved with friendly and exceptional customer service from the reception staff who followed up exactly as promised to ensure a speedy and efficient resolution. Many thanks. | May 2022 |
E82088 | hailey-view-surgery | https://www.nhs.uk/services/gp-surgery/hailey-view-surgery/E82088/ratings-and-reviews?currentpage=1 | Appalling | 1 | My family has been patients of this surgery for over 30 years. We are all going to leave. It has always been difficult to get an appointment. Even before Covid. But since Covid the practice has made it even more difficult to get access to the GP's. You need to call (with 100's of other patients) at 8am in the morning to try and get an appointment for the day. If you are lucky you might get one, if not you have to call back the following day to try again. There is no option to book an appointment in advance. After being on hold for 30 mins+ you are advised to go online to put in a request for an appointment. These requests are added to the long list. If lucky you will get a call back. Reception staff are rude and dismissive. I have not manage to get an appointment with my GP for over a year and I have had to go to A&E for help.
Do not join this surgery. | January 2022 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | 50+ years without ever a complaint | 5 | My husband and I signed onto the practice over 50 years ago and have been delighted with the medical treatment and help we have received throughout that time which has been excellent. My husband died recently, but he had received regular monthly visits and the best of care from the doctor. which was a great help to him and to me! I am so grateful to the Practice Manager, office staff, nurses and all the doctors too, for all the help they have given. I would not hesitate to award 5 stars to this practice. | October 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Can’t get an appointment | 1 | Today I called the surgery to try to make an appointment for my very ill husband
I started calling at 8.00am and was cut off 18 times until finally at 8.43am I was told all the appointments had gone. I was actually in the surgery whilst I was doing this and the receptionist could not help me to get an appointment. I finally broke down in tears and one of the nurses took me into her office but no appointment was given. I was told I would have to go through the whole procedure again tomorrow or take my husband to A & E.
Why oh why is it so difficult to see a GP? I was told there was only 2 GP’s working today. This cannot continue you cannot treat people like this. | May 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Dreadful surgery, getting worse by the day | 1 | The doctors are very good, if and when you can get an appt. The management of the appts are absolutely dreadful. How in this day and age should we be expected to ring at 8am or 11am to get an appt for that day, by the luck of the draw. As soon as you ring, or go online at that time, the appts are already filled. I am a pensioner but heaven help me when or if I reach a ripe old age that I will be able to cope with this frustrating method of getting an appt. I would like to send an email to my doctor with a simple query. Is this possible? Oh no. I have to go online at 8am to do this and only can if I'm one of the luck few that get through. I can't say how dissapointing, frustrating and angry the surgery makes me and my friends who are also registered here. I'm sure they are responsible for our blood pressures rising and ending up feeling generally unwell at just the thought of trying to communicate with them. Also, how they managed to get a 'good' inspection, I have no idea. It must be the lovely doctors who, as I said are very good once you manage to see one which is not likely. | March 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Nurse commendable | 4 | Following a procedure at the surgery, the nurse made me feel calm and relaxed. Her communication skills and tips to make the procedure pain free were excellent. A true professional who cares about the service she provides for her patients. Keep up the good work. | March 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | First class practice | 5 | Family well cared for. Excellent communication and prompt response to issues. Friendly staff, nurses and doctors. Highly recommend. | March 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Impossible to get through | 1 | Impossible to get an appointment, you’re just met with automated voicemail saying they’re at full capacity and have no spaces left. If you then visit the surgery and speak to reception they tell you to phone up as they can’t make appointments in person… all round ridiculous surgery and staff. | February 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | still no repeat presciption | 1 | I filled in a repeat prescripjust how long does it take to email a repeat presciption to the chemisttion for the pill over a week and a half ago. the chemist still has not received this presciption and i am running out. it is impossible to get through on the phone as if you suceed in connecting your are instantly cut off and have to start again. i have neither the time or the money to beable to do this. this surgery treated its patients as if they were an inconvenance | January 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Ridiculous appointment service | 1 | I can't fault the doctors in any way once you actually get to see them. But the problem is trying to. Reading at 8 a.m. or 11 am on the day you need to see the doctor is frankly ridiculous for those who work. In order to book time off work to see the doctor I need to let them know in advance so this system doesn't work for those who are employed during the day. I have been told that pre booker full appointments are no longer available as they are short staffed. So in order to see the doctor I need to take a morning off work to try to attempt to ring in and then there's no guarantee I can see one.
Trying to book an e consult appointment is just as frustrating. What happened to good old fashioned calling the surgery, making an appointment see the doctor in advance, then seeing the doctor??? | January 2023 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Impossible to get through | 1 | I called 204 times to get an appointment. Not once did they answer so I had to give up. Disgustingly poor level of service. | November 2022 |
E82090 | park-lane-surgery | https://www.nhs.uk/services/gp-surgery/park-lane-surgery/E82090/ratings-and-reviews?currentpage=1 | Good Practice | 4 | went for smear test today .nurse was very friendly and helpful.
made me really comfortable. Really good environment. | October 2022 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | Great practice! My family have been coming here for many years. It has gone through some changes but in the last year it has been revolutionised since the new partnership took over. Thank you for your endless work. | March 2023 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | Amazing quality of care | 5 | I left a google review but felt compelled to also leave one here. Having been speaking to friends I have to say we are luck to be patients at The Limes. The practice as been outstanding in the last year, from the receptionists to the doctors. | February 2023 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | Quick Response | 4 | Just to say I have been impressed by the very rapid response to my e mail regarding prescriptions. Half an hour is extremely quick in my book. After 83 years as a patient at this practice it's good to know one can still get quick help and information. | January 2023 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | Going beyond | 3 | I wanted to say thank you. Today I managed to get my youngest an appointment but when I arrived and all 3 children were now unwell the practice went out of their way to get the other 2 booked in with the duty doctor - thank you | December 2022 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | very helpful | 5 | I have just had an appointment with the asthma nurse and found the whole experience very helpful and reassuring. I felt that she took a lot of trouble to listen to me and think of what would be a suitable treatment. Thank you so much. I feel encouraged to stick to my new regime! | November 2022 |
E82006 | the-limes-surgery | https://www.nhs.uk/services/gp-surgery/the-limes-surgery/E82006/ratings-and-reviews?currentpage=1 | Great Practice | 5 | When the old staff started to all leave one by one in a quick sequence I was worried having anxiety who would understand. Once the practice settled I now feel confident that the doctors are understanding and give a good caring service. In addition the reception staff are very polite and supportive even when busy. | February 2022 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Terrible Gp practice | 1 | The Gp receptionists are terrible at this location. The Drs are wonderful, attentive, and caring. But they’re extremely hard to get in touch with due to the receptionists. Whether you ring or attend in person you will be ignored. When I ring I am always in a long queue to speak to someone regardless of the time of day. And if you can speak to one of them before being cut off by the phones they’re patronising. I was told by a Dr if my issue was to continue I would have to attend in person for an examination and to call the morning of to get one. So I did, I was number 3 in the queue and was told there were none left and I could only have a telephone appt. After explaining that the Dr asked me to be seen in person the receptionists didn’t care and said that they’re for more urgent cases, although the Dr specifically said if my issue wasn’t to resolve from the medication I was prescribed I would have to be seen as soon as possible. I have now moved GP practices and although it being in a massive city and having 2 receptionists on the desk they can manage to answer my call within 2 minutes everytime. I just quit my job as a receptionist in a clinic within a hospital and I not once had a valid enough excuse as a receptionist to ignore people waiting to speak to me for 7 minutes. The only piece of advice I can give you is to register with Roysia surgery | August 2023 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | A little thanks goes a long way…… | 5 | Whilst we are all aware of the challenges within the NHS as it struggles to meet the medical needs of the country I cannot fault the care and professionalism of the Drs and team at Ashwell Surgery.
I firmly believe they have adapted throughout the past 3 extremely challenging years to ensure they continue to deliver and strive to meet the needs of all the Patients.
To be able to speak with or have a face to face consultation with familiar staff and Doctors is something we should all value and nurture.
Thank you. | July 2023 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Great surgery but | 3 | Over an hour - yes so far 63 minutes to go from number 4 to number 1 in the call queue
I realise that you are busy but - saying an operator will be with you shortly every 45 seconds for over an hour is not especially helpful or true... | June 2023 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Very friendly and helpful | 5 | I’ve had to go to the surgery several times over the past 12 months. The staff are always very friendly and helpful despite being under a lot of pressure. | March 2023 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Phones are never answered | 1 | I joined the queue as number 7 and 30 minutes later I am only number 4. Surely it doesn't take that long to deal with 3 callers !!!! What has happened to Ashwell Surgery Reception. | March 2023 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Ruing the loss of face-to-face | 2 | The service used to be excellent. Now telephones are rarely answered. Turning up in person is the only way to get attention. And then it requires a lot of persuasion to secure an appointment in a meaningful timescale. It was only by a fortunate admin accident that I managed to see a GP in person - apparently it should have been by phone. It was amazingly efficient, and we covered more ground and in greater depth than a telephone call could have done. And in less time. Hopefully they will rediscover these benefits too - for the patients’ sake. | November 2022 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Very poor admin | 1 | This surgery has good doctors but the admin is terrible. You sit in the call queue for hours (literally)- yet often being told you are only number 2 in the queue?! I've also had very poor experiences with prescriptions (not being sent to the pharmacy, not being renewed etc). They are incredibly restrictive in when you can call (certain hours) and when you can use even web forms (eg they've now restricted e-consult to "between 7am-9am?!"- this form is just to log a request for a callback with a doctor. Surely this only drives more traffic to the overburdened phones?). Sadly i would recommend registering elsewhere if you can (unfortunately we do not have any other reasonable option so are stuck with it). | September 2022 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Great Experience | 5 | I was referred by my Letchworth Dentist for a Wisdom Tooth Extraction. My who experience from start to finish left me at ease with the professionalism of the Surgeon who was outstanding with being such a complex procedure.
The Surgeon explained exactly what was going to happen and guided
me through the whole procedure. I cant thank the team enough for
the friendly/respectful experience I had. | August 2022 |
D81047 | ashwell-surgery | https://www.nhs.uk/services/gp-surgery/ashwell-surgery/D81047/ratings-and-reviews?currentpage=1 | Good service | 5 | I had alot of pains and needed to find a diagnosis’s. I was put through alot of tests at speed, this covered everyhing needed to get the result. Many thanks for all your help. | May 2022 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Great service by All Staff & Doctors | 5 | The staff at the reception are extremely helpful and goes out of their way to help. They are very caring and concerned. The Nursing Staff and the Doctors are the same. All provide a great service and follow up on all matters, be it an appointment, prescription, test results etc. | October 2023 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Include emotional wellbeing/mental health ask as standard | 4 | I feel prompted to leave a review to suggest a way to improve is - when a patient is having consultations and conversations about fertility, the GP needs to ask about the patient's mental health and emotional wellbeing. I have had about 3 GP appointments now about fertility issues. The GPs have always been good and given sound advice but I haven't once been asked "how are you feeling about all this?" or "how is this impacting on your emotional wellbeing at the moment?" This should be added as a standard question to any appointment with any patient of any gender about fertility issues. | May 2023 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Teenager support | 5 | I wanted to thank the reception staff and GP. My teenager was nervous to call and explain her symptoms to request support. She was made to feel at ease and reported back that her appointment with the GP was very supportive. I think this is extremely important to enable young adults to transition when taking responsibility for their health. Thank you Birchwood | April 2023 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Considerate Staff | 4 | Visiting the surgery today, I needed help trying to sort medication for my very ill husband. Being the messenger between the hospital and the GP I was thinking things would just be "difficult".
I cannot explain how helpful and understanding the receptionist was today, was very compassionate to my situation and took control to sort the problem for me.
We are all very quick to judge and complain how the doctors surgery can be but I must say in this instance I cannot fault them so credit to them where credit is due. Shame there aren't more like this employee to make a very stressful and upsetting time more bearable.
Thank you Birchwood. | March 2023 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Very Disappointed | 1 | My mum doesn't speak good English and has arthritis in her knees so is not very mobile and needs to be referred to an Osteopath and I needed to come from London to escort by mum.
The process for getting to speak to a doctor was unbelievably difficult as the surgery does not allow for appointments to be booked for a face to face appointment and you can only have a 'doctor' call you. Despite waiting for a doctor to call and having requested for a referral to an Osteopath, the nurse called. I fail to see why a simple process is made so difficult and the surgery are unable to just make a face to face appointment in a sensible timeline for a non emergency i.e. a week to 10 days. | November 2022 |
E82082 | birchwood-surgery | https://www.nhs.uk/services/gp-surgery/birchwood-surgery/E82082/ratings-and-reviews?currentpage=1 | Excellent consultation | 5 | On the 14th Nov my husband had a late appointment. The doctor
we saw was so very good and thorough. We were there for nearly
an hour and felt everything was being done to find out what was
going on medically. So we are very grateful that we received such
a high level of care. The nurse on duty that evening was also lovely. Thankyou | November 2022 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Nurses | 5 | After completing an econsult I was contacted by a nurse about the burn on my tummy, she requested a photo which I sent. I was given excellent advice and dressings for the burn. | August 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Used to be great, but going downhill | 2 | I absolutely loved the Baldock Surgery, I felt the Dr’s, Nurses and staff really cared, but the management of the surgery now has plummeted. The contact methods for the surgery are terrible, the E-Consult is a mission and tedious. I work in the emergency services and feel sad around the state of the surgery and lack of patient experience. It was a local, personably surgery historically, but now it’s commercialised and impersonal. Being sent to Letchworth Surgeries and outsourcing patients is terrible. This is my surgery and I want to be seen by one of my GP’s here. Really sad times. I used to feel like a patient that was cared for a few years ago here, now I feel like another number on a piece of paper.
I don’t think anyone cares here anymore. | August 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Poor | 1 | This use to be a amazing practice. Just recently I have done econsult just to be told to wait for the appointment I had booked. I made it clear I could not make that appointment and have tried for 6 weeks to see my doctor. I have been bleeding for 14 weeks no support just told to Carry on taking meds or don't today I was told the doctor would only talk to me if necessary. I need other medication which I was told to start yet the doctor has not released the prescription. It is now easier for me to go out off hours or a and e am seen quicker.
I appreciate your busy yet my health is going down. I have requested a blood test twice by email yet it has been ignored. Have calls booked in that don't come. Have to constantly chase up things. The only positive is when my child is ill she is seen.
Such a shame its lost the care it use to have. Now they seem to cherry pick who they are willing to see. As above I had constant headache high blood pressure yet I can't get appointment with my doctor. Madness | August 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | So hard | 1 | Takes so long to get an appointment. E consult switched off frequently. Asked for follow up from an A&E visit via e consult and have been ignored. Phone waiting times are too long. When you do make contact the receptionists and GPs are fantastic, it’s just the systems they use that make it so hard! | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Such a shame | 2 | When we moved to the town 5 years ago the Surgery was absolutely fantastic. The level of service now is unfortunately terrible.
It is virtually impossible to get through via phone unless you want to queue for over 30 mins which is impossible during a working day. The E-consults are switched off frequently due to staff training days, volume of traffic etc. which only prevents necessary appointments being made. When you do manage to get an appointment no time is given for it (only a half day slot) which is not appropriate for those at work who can’t be attached to their phone non-stop.
There have been a couple of occasions where receptionists have made errors with appointment times and then been exceptionally rude when resolving an error they’ve made.
It is such a shame as the doctors and nurses you eventually get through to are fantastic. | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Great service | 5 | I’ve had lots of support from the dr and reasonable adjustments made to make accessing the dr easier for me and my disability.
I’m very pleased with the service received from dr surgery , drs, nurses and reception staff .
The e consults have always worked well for me too as it’s accessible for me as a deaf person. I’ve also had great service during covid and appts made accessible to my needs and disability which I’m grateful. I’m grateful for this nhs service . Thank you | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Very efficient | 5 | I did an e-consult mid-June with a problem that I hadn't been able to resolve through physio and exercises. I received a text message from a doctor confirming a Lister referral for an x-ray. I was sent a date less than a week ahead, which I had to reschedule due to a holiday. The x-ray team saw me 30 minutes early. I was told 7-10 days for result to get to the GP. Seven working days later, I've just received a text offering a phone appointment in 2 weeks' time to discuss the results. I can't thank the surgery enough. | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Very poor practice | 1 | Very difficult to get an appointment as I receive frequent text messages informing me they are switching off the E Consult. When I did get an appointment I was sent over to a Letchworth surgery at 8pm! It is a great shame that seeing a GP has turned into a mission, this should not be the case! | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | I am happy | 5 | I have filled out many e-con forms and have been seen, the staff are lovely & friendly. I have come from a surgery where they had no appointments or not many gps, people should appreciate they have a good surgery. | July 2023 |
E82099 | the-baldock-surgery | https://www.nhs.uk/services/gp-surgery/the-baldock-surgery/E82099/ratings-and-reviews?currentpage=1 | Awful | 1 | I've movedvto baldock over 2 years ago and love it here but the surgery is awful I've never know a doctors surgery like it.
You can't get an appointment with a doctor.
I sent an e consult with I think personally they are confusing and ask the same questions over and over.
I was meant to have a phone call from a physio about bad pains but my phone never even rang I phoned the surgery and had to make snother appointment again. It rang once I answered and it cut off again. What a joke. I need to see a doctor first. | June 2023 |