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E82661 | the-garden-city-surgery | https://www.nhs.uk/services/gp-surgery/the-garden-city-surgery/E82661/ratings-and-reviews?currentpage=1 | Booking system | 0 | Today I got a call from Garden City surgery Letchworth asking me to contact them. I had been waiting for test results. When I finally got through I was told that I needed to see a doctor and nurse however when they looked to book an appointment there was no doctors one available so they told me to keep trying.
I really am frustrated it took 30 minutes to get through this time and when I'm at work we are not allowed to make private calls so I won't be able to call for an appointment. They then told me to do an e consult but by the time I get out of work in the afternoon these are all full too. Surely if they want you to have an appointment they should allocate one before they call you.
I just don't know when I'll be able to see the doctor and I'm worried about the results now. | July 2023 |
E82661 | the-garden-city-surgery | https://www.nhs.uk/services/gp-surgery/the-garden-city-surgery/E82661/ratings-and-reviews?currentpage=1 | Not good | 1 | I waited two hours on the phone calling at 8:15. Told them it was urgent and I needed to get back to work. A receptionist takes the call and they are not good. I put a call back the call back came at 12 p.m. that was late. Not good service. I have not seen a GP for 7 years I only see a Nurse. | May 2023 |
E82661 | the-garden-city-surgery | https://www.nhs.uk/services/gp-surgery/the-garden-city-surgery/E82661/ratings-and-reviews?currentpage=1 | not good | 1 | was i pain needed a prescription for the pain am old..went to surgery 4 desk people there told no cant get a prescription for the chemist to
give me what i needed told to go QE hospital miles away too ill to drive .cant wait to leave here and go where the doctors actually help u. been a patient there for 25 yrs . | April 2023 |
E82661 | the-garden-city-surgery | https://www.nhs.uk/services/gp-surgery/the-garden-city-surgery/E82661/ratings-and-reviews?currentpage=1 | Don’t listen to patients | 1 | After waiting 45 mins I get through on phone to be cut off I go up to surgery to get an appointment after being diagnosed with pneumonia the previous week at hospital which the doctor sent me too. I tried to explain that I need to see a doctor who can follow up the hospital visit the receptionist’ didn’t listen and dismissed my request and just said a doctor will call me sometime today they weren’t bothered that I’ve had this for over a month and it’s showing no signs of going. I’ve phoned up 3 weeks running and get the same rubbish service. | February 2023 |
E82661 | the-garden-city-surgery | https://www.nhs.uk/services/gp-surgery/the-garden-city-surgery/E82661/ratings-and-reviews?currentpage=1 | Terrible customer service (receptionists) | 2 | I had an appointment with a midwife today in the afternoon. I had a discussion with them about how quiet it is in surgery. They were saying Covid on the rise. I said well I’m visiting the dentist an no problem. Face mask on regularly. They looked like they quite enjoyed the quiet an I was shocked they only see emergencies only. An when I asked can I have a glass of water please as I was dehydrated they said no. We don’t have any. But when I went into the midwife appointment she went an got me a glass. I’m absolutely disgusted by the lack of help from the receptions an they couldn’t be bothered to help. God help anyone who actually needs urgent help their. Really disgusting service. I hope someone from the surgery replies as this is unacceptable. | July 2022 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | No complaints whatsoever | 4 | I have been with this surgery since May 2022, and I have not had any serious problems with the surgery. You can't always be seen when you call, that's understandable. But every time I have been seen, I have been treated with kindness and patience, especially at the tail end of 2022 when I thought I had several issues and had numerous appointments for things that can be summed up as all anxiety related.
The GPs have been wonderful to me and I would like to publicly thank them for what they do. | September 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | No Appointments | 1 | My husband suffered a knee injury in May and we completed the required E Consult form only to be given a phone call appointment with a physio. I chased for a face to face appointment but was told everyday that no appointments were available and they’d stopped offering E Consult as a option due to having too many. After 8 weeks of severe pain and still unable to bare weight, we paid for a private consultation only to be told he had a suspected meniscus tear. We could not afford further private treatment and so went back to Nevells Road for help. After repeatedly explaining the situation, we finally received an MSK appointment for 31st August. We still have not had a face to face GP appointment and will still need an MRI scan. I’ve just seen online that another gentleman at another local practice was seen by his GP, sent for an urgent scan and treated all on the same day. How do Nevells Road justify their service? | May 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Great practice | 5 | I had an appointment with one of the nurses today and she was excellent. She put me at ease, was friendly, welcoming and very thorough explaining everything.
I been with the practice for about 18 months now and each experience has been a very positive one; from booking through to consultation. Thank you. | May 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Catch 22 - can't get treatment as I can't get an appointment | 3 | I wanted a referral for private treatment and was given a phone consultation set at 10 days after my call. At phone consultation I was told that I had to be seen first. I asked when would that be, but was told it would be at least 7 days, maybe longer. When I questioned that, I was told that because things were difficult didn't mean the doctor would lower his standards. I've been with this surgery since 1976 and it has been wonderful to me and my family. What a shame. | March 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Efficient staff | 4 | Compassionate & caring GP. Felt listened to and heard. Extremely helpful reception staff that do their utmost to accommodate your queries | January 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I would like to thank the doctors and reception team who are always polite and professional whilst taking telephone appointments. I have always been able to get through to the appointments and have had calls returned by doctor, prescriptions written and face to face appointments when necessary. Despite staff shortages and being extremely busy they are providing a wonderful service. Thank you | January 2023 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Great practice | 5 | After feeling very unwell today and explaining to the receptionist spoke to a Dr within 40 minutes who in turn asked me into the surgery .she was lovely and listened to me and had the time to make me feel at ease . upshot of this visit prescribed medication and hopefully things will improve .thank you to all the staff at this surgery . | October 2022 |
E82008 | the-nevells-road-surgery | https://www.nhs.uk/services/gp-surgery/the-nevells-road-surgery/E82008/ratings-and-reviews?currentpage=1 | Terrible triage process - no access to GP | 1 | Cannot get to see or speak to an actual GP. Get fobbed off by a Nurse who "triages" and won't escalate. Very poor service and made to feel like we're not important. Shouldn't have to beg for care. | January 2022 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Swift service | 4 | Phoned for an appointment and was given one with the Nurse two hours later. Discussion, examination, medication advised and now home feeling a lot better. Given pointers for preventing problem in future. Didn't feel rushed. Can't ask for more | November 2023 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Never worth the journey | 1 | Rushed appointments with little to no help, GPs are unsympathetic especially if you are looking for mental health support
They also lied to me a couple of months ago & said they couldn't refer me to Mind themselves because it's a private charity. So I reached out to Mind & was told that isn't the case & that they in fact have had referrals from this practice before, so why was I told otherwise? | July 2023 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Really friendly practice | 5 | I've just gone in for my cervical screening, it was really easy to book and I was able to get an appointment really quickly. The receptionist when I arrived was really friendly and helpful as I registered for their online booking system. The nurse I saw was really warm and welcoming making me feel at ease, giving me all the relevant information and then the procedure itself which isn't the most pleasant of procedures was over quickly which was a relief. With all the struggles the NHS is going through it was nice to see how friendly the staff were despite how stretched they must be. | January 2023 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Very disappointing practice | 1 | So difficult to get an appointment, which I understand is the case with most surgeries now, however, the GP I saw was not friendly and was totally disinterested. | January 2023 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Awful Surgery | 1 | It is impossible to get an appointment. Every time I ring when it turns 8.30am not a second after and am always told the appointments have gone after being on hold. The receptionists on the whole are rude and have an attitude about them. Could not even get an appointment for my unwell child. Disgraceful. | August 2022 |
E82104 | the-sollershott-surgery | https://www.nhs.uk/services/gp-surgery/the-sollershott-surgery/E82104/ratings-and-reviews?currentpage=1 | Receptionists great, doctors awful | 1 | If this is the state of the NHS nowadays where do I opt out? I get it the NHS is underfunded and nothing anymore is f2f but seriously…?! Phone call appointments only work if you have a doctor on the other end willing to listen, I’ve never come across such rude and abrupt people yet these are the ones that are meant to be helping you in your time of need? Fobbed off is an understatement. As per other comments on here thank goodness for the receptionists, they have more people skills in their little fingers than all the doctors here combined. They seem to be in it for the title nothing else. | February 2022 |
E82079 | cromwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cromwell-medical-centre/E82079/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very helpful receptionists. Good doctors. No complaints from me. Always helpful.i have been with them for years. Always try and get you an appointment if they are able. | June 2023 |
E82079 | cromwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cromwell-medical-centre/E82079/ratings-and-reviews?currentpage=1 | New Telephone Call Back | 3 | I am so pleased that Worley Medical Centre is offering the option of an automated “keep your place in the telephone queue and call back when it’s your turn” system now. The last thing you want to do when you’re ill is hang on the phone - so this automated call back system is a true blessing & seems to work very well. Thank you. | December 2022 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Repeat Prescription issues | 4 | I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again. | December 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Poor | 1 | Prescriptions take over 5 days to be done. Phone calls take over an hour to be answered. You need to improve your service and experience for patients. Other practices seem to cope with the funding that has been given to them!!! | December 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Needs improvement | 1 | Over an hour for the phone to be answered, practice management needs a course in customer service as the person I spoke to was rude. | November 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Really Appreciate the Lovely Service | 5 | I'm off to Manila soon and contacted the Surgery by web form and got a very quick response, booked in for shots and saw the very friendly Nurse twice to get them done.
I didn't realise quite how lucky I was until friends told me of their comparable experiences having to go to Pharmacies and such so all in I'm super happy with both the facilities / services available as well as the extremely lovely experience with the Nurse who made me feel comfortable, at ease and explained everything nice and simply.
Thank you! | September 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Great practice | 5 | I’ve had such a good experience with the practice and the doctors are so helpful and the best! Whenever I’ve needed to speak to the GP and made an online request for this, I always get a quick response and even though the wait may be a few days it’s much quicker than all the other GP surgery’s I hear about. I’ve been registered here for about 3 years and cannot fault the staff at all. Thank you for giving us a great service! | September 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | They are a really good practice | 5 | I have been going through a very bad time which has tipped me over the top.
The staff have been very understanding over and above.
Doctors have been brilliant always able to see doctor or speak to a doctor, this has really helped me. | September 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Review | 3 | I recently visited High Street Surgery and had a satisfactory experience overall. The staff were friendly and professional, and the doctors were attentive and provided thorough care. However, there were delays with prescription requests, which could be improved for better efficiency. Additionally, I would like to know more about the prescription requesting service at High Street Surgery. Who handles it and how can the process be expedited with acute and repeat medications? Lastly, it would be beneficial if the surgery could consider hiring more doctors to reduce waiting times for appointments. | August 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | High Street Surgery's Telephone-First Approach | 3 | High Street Surgery's telephone-first approach, where patients must have a phone call before scheduling a face-to-face appointment, presents challenges and frustrations for those seeking healthcare services.
Disabling online booking makes scheduling appointments harder. The convenience and accessibility of online systems are lost, causing inconvenience for busy individuals or those with limited phone access.
High Street Surgery's telephone-first approach restricts interaction, diagnosis, and personal connection. Rethinking this system and potentially reintroducing face-to-face consultations first instead of a telephone call could improve patient satisfaction. | August 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The lift to upstairs was broken and my wife washing a trolley so getting upstairs floors s not easy. My wife could manoeuvre the stairs so it took some time to getup stairs. The DR was so friendly hat we soon forgot of our pain. | July 2023 |
E82133 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/E82133/ratings-and-reviews?currentpage=1 | Online consultations | 3 | You are told when you call to contact the surgery using their online medical request page but when you use it you either get no reply or an appointment booked far away… | June 2023 |
E82638 | stanhope-surgery | https://www.nhs.uk/services/gp-surgery/stanhope-surgery/E82638/ratings-and-reviews?currentpage=1 | Reception | 1 | Standhope have the worse reception team very rude they talk to you if you are stupid. Refuse to give there name so u can't report them to the manager who is never there so reception say. Reception staff should all be trained the same 1 receptionist tells you 1 thing and another tells some else. | February 2023 |
E82638 | stanhope-surgery | https://www.nhs.uk/services/gp-surgery/stanhope-surgery/E82638/ratings-and-reviews?currentpage=1 | Calls never answered | 1 | I've tried calling these docs for 3 days always engaged or held in queue then cut off. I recently lost my husband and would like some help but can't get through and when you do the reception staff are rude. I had an appointment six months ago and I rang the bell but no one answered it so I entered only to be shouted at and told I shouldn't be in there, she went on to say my appointment would be in the car park and I thought it would make an examination interesting. I went outside and tried to stop the next patient from going in by explaining we are meant to wait but the patient ignored me and went in, only to be thrown out and her words to me was the receptionist was rude and it was uncalled for. I am going to change my doctor's after being there for 30 years. | April 2022 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Awful | 1 | Despite phoning at 8am on the dot, by the time I got through all appointments for the day had gone and they wouldn't see a child who had been awake all night in pain.
We ended up at an urgent care center with a ruptured ear, severe pain and hearing loss. | September 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Exemplary, professional service | 5 | Today I had a face-to-face consultation with one of the doctors at the practice. The doctor sympathetically explored my issues and concerns, addressing them with exemplary thoroughness. She struck a perfect balance between friendliness and professionalism, putting me at ease, treating with me with respect and understanding , and encouraging an openness which facilitated a productive and constructive outcome. My experience today is typical of the treatment my wife and I have consistently received from all the doctors since we joined this practice some 2 years ago, having moved to the area from the north of England. We have also enjoyed the same friendly, professional treatment from the support staff, and we can wholeheartedly recommend the Stockwell Lodge practice. | August 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Quick Appointment | 3 | On 11 July I went around to Stockwell Lodge to make an appointment for my mum, who has COPD and had developed a chest infection- to my surprise I was told that if I could get her there in 20 minutes she could have an appointment then. Needless to say I got her there. | July 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Outstanding Nurse | 5 | I came in for an invasive test that I had been dreading for quite some time. The nurse that performed the test was quite simply outstanding, and a testament to the nursing profession. They identified I was stressed, kept me smiling throughout and reassured me afterwards. The level of professionalism, yet kindness was remarkable and Stockwell Lodge are incredibly fortunate to have this person on their team. As I said to the nurse as I left, I couldn't do what people like them do eg. Nurses, but I am so grateful people like them exist to do this job, because I was terrified, yet they were able to keep me smiling. | July 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Poor reception and poor practice | 1 | Reception Rude, unhelpful, never answers the phone, phone system is so bad - kept on hold then hung up (20minutes later) I cannot wait to leave this practice | May 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Very poor service | 1 | I rang the surgery today 2/5/23 to get the results of a chest xray that was done 3 weeks ago I was held in a queue for 45mins after being told I was 7th in the queue when I got to no 1 in the queue I was held for a further 15mins waiting for the results line to answer when the phone was answered I asked why it had taken an hour to answer the phone to be told that she was the only one taking calls this afternoon so in total 1hr 10mins on this call, this is not the first time it has happened it's a regular thing to be on the phone for ages so when your asked to select an option it doesn't make any difference because the same person is answering all the calls this is totally unacceptable the attitude of the staff seems to be it is what it is like I said this is not the first time it's happened even after speaking with the manager it doesn't seem that things are going to improve anytime soon I have been using this surgery since it first opened and it just goes from bad to worse its virtually impossible to get an appointment unless your prepared to queue outside from 07-45 in the morning and take your chances absolutely ridiculous | May 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Impossible to get through to GP | 1 | I have been undergoing tests for a possible medical condition. After 2 months of waiting for my GP to get back to me about the results, I assumed that all was well, and was surprised to miss a call from them that I was not expecting. So I called the surgery and waited 49 minutes to put through - during which time the GP called me again, so I had to end my call to the surgery, by which time the GP had hung up and left a voicemail asking me to call the surgery! So I called the surgery a second time and got put back to the start of a long queue, during which time the GP called a third time and left a message saying they would not be available for the rest of the day - so I would have to call the surgery to rebook. But when I called the surgery a third time and got put in a long queue yet again, the receptionist told me that as the GP was not available I would have to call tomorrow to rebook, and there was no way I could rebook with them directly without calling the surgery! After two and a half hours of being unable to get through, and with no transport to get to the surgery in person, I am completely stressed out - especially as I have no idea why the GP called me out of the blue, and am now worried about the results. But nothing could be worse than going through this whole procedure again, so I will just have to wait for the GP to call me again - which in the past has also been without warning at inconvenient times, without giving me enough time to answer - and hope that any condition I may have does not get worse in the months that this could take. I thought the surgery would have improved once it was taken out of special measures, but evidently not! | February 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Very happy | 5 | Lately I've been having some health issues. Whenever I contact the surgery by telephone or in person, I feel that I am listened to as well as being seen by a doctor that day, offered a telephone consultation or a face to face appointment that day or the next.
Staff are very welcoming, show empathy and I feel are very helpful.
Thank you for being so kind. | January 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | Poor rude staff | 1 | I went into the surgery to request a sick note which I had initially requested online. The online service says 48 hours turnaround and the staff are saying 5 working days. I point their attention to the website and the next thing I am told by the staff is I am taking over them. They have no understanding of customer service or where hey going wrong which is understand your patient’s needs. I am now applying to move to another surgery and will be asking my fiends and family in the area to do likewise. If your system says one thing and you say another, change the system so you don’t look incompetent. | January 2023 |
E82115 | stockwell-lodge-med.ctr. | https://www.nhs.uk/services/gp-surgery/stockwell-lodge-med.ctr./E82115/ratings-and-reviews?currentpage=1 | great receptionists | 4 | I want to say a massive thank you to the amazing staff at Stockwell Lodge, the reception staff, they really went over and beyond to help me get the painkillers for my husband who had been in hospital. Also sorting out a doctors note. I really cant thank you enough! | December 2022 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Terrible attitude | 1 | Attempting to get an appointment with this surgery is futile. You can only ring at 8am or 1pm for appointments. Which is obviously very busy and not everyone had jobs that can accommodate you sitting on the phone for 1/2 hour or more to get an appointment. When eventually you do get through and are unlucky enough to get the receptionist called Sharon, she is antagonistic and very unhelpful. She told me I hadn’t got results through from the hospital and was uncooperative, when this was challenged, it turned out the letter was in my file and she told me I needed to call at 8am or 1pm, which I had done today and was on hold for 20 minutes both times before giving up. I am seriously thinking of changing surgery. The medical staff here are amazing it’s just the functionality of the appointment system really needs attention, and the approachability of some reception staff needs some focus. | June 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Poor practice | 1 | Can never get a face to face appointment, you can never see your doctor. Having lots of issues with prescriptions and they never help, just tell you to call 111 | May 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Not the practice it was or should be | 1 | I’ve been a patient at Chigwell Medical Centre since 1980 under various doctors and never had reason to complain. Over the past 5 years the practice has radically deteriorated. Getting through on the phone is nigh on impossible and if successful you can never get a face to face appointment. How can a diagnosis for some ailments be accurately made by phone. Earlier this year I had an ear problem with 3 on line consultations each prescribing medication that proved useless. When I finally got a face to face appointment I expressed my frustration to the doctor concerned who replied that the NHS is on its knees! I have friends who are patients at other local surgeries who receive a far better service so what is going on at Chigwell Medical Centre- why can’t they offer the same standard of service? Is it because doctors no longer hold surgeries at the practice but choose to work on line? | May 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | no appointment now or in the future available | 1 | After following instructions of when to contact for any type of appointment, I was told eventually to call back the following day at 8 am.
A total of some 2 hours have been spent waiting to get through and the website links do not work. The receptionist asked why I needed an appointment - sudden weight loss - and still could not offer any format of appointment for any future date.
This is my 1st time requesting an appointment since Covid started and only contact when absolutely necessary. So do we wait until we are dying to call the emergency services and burden them? | May 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Website Full of 404s | 1 | We will be moving to this area soon, and we are reading the reviews of various practices in the area.
The website is full of broken links so you are unable to make informed decisions as to whether you want to register with the practice. | April 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Excellent Patient Care | 5 | I have recently contacted Chigwell Medical Centre a number of times and although the initial doctors appointments are via phone, the consultation provided by the doctors is no different than face to face. The reception staff, nurses, doctors and other medical professionals are Chigwell Medical Centre are all very helpful and offer highest quality of care of me and my elderly parents. | March 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Four hour window for telephone follow up appointments. | 1 | Poor experience, four hour windows for telephone appointments, which then didn’t happen is unacceptable. I then try to rebook an appointment for this to be pushed out another two weeks to another four hour window, how can I guarantee being in a private place to take a medical call two weeks in advance. Is this really the best they can do? | March 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Never any appointments | 1 | I have tried so many times in he last few months to book an appointment. It is impossible to get through to the surgery on the phone at either 8am or 1pm. We have more chance of winning the hunger games than speaking to a doctor. I’m so fed up of feeling ill all the time and not being able to speak to somebody about my symptoms. The system is so unfair for people that work full time and don’t have the luxury of sitting on a phone line for 30 minutes twice a day. | March 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Amazing Practice. Fantastic Service. | 5 | Called up at 8am and was 18th in the queue. Managed to get an appointment with the GP on the same day. The doctor called me in and examined me later that morning. I was also recommended to see the physiotherapist which was booked in 2 days time. Really fantastic service. The doctor was very thorough. The receptionists were so lovely, especially having witnessed them deal with some very rude people in the waiting room. I've been registered at this surgery for 5 years having had experience with some other local GP surgeries, and can honestly say this is the best surgery in this area. | January 2023 |
F81062 | chigwell-medical-centre | https://www.nhs.uk/services/gp-surgery/chigwell-medical-centre/F81062/ratings-and-reviews?currentpage=1 | Fantastic and Helpful practice | 5 | I have been with Chigwell Medical Center for some years. Doctors are so helpful staff are happy to help on the phone and are very polite and patient. such a warm caring surgery. Really would recommend Chigwell Medical Center. | January 2023 |
F81152 | forest-practice | https://www.nhs.uk/services/gp-surgery/forest-practice/F81152/ratings-and-reviews?currentpage=1 | Very poor! | 1 | They never answer their telephones, it is always busy.
There is always an issue with prescriptions because someone is not doing their job. I have been backward and forward to pick up my prescription from the chemist but it is never there because the surgery neglected to send through the script. When the staff are not on strike, they are either too busy or unwilling apparently to help. If there were any other surgery nearby, I would transfer. | October 2023 |
F81152 | forest-practice | https://www.nhs.uk/services/gp-surgery/forest-practice/F81152/ratings-and-reviews?currentpage=1 | Continued excellent service | 5 | I think it is important to provide feedback on the services that we receive and particularly so with our GP practices which have taken a battering recently .
My own experience of the GPs , Nurses and reception staff at Forest practice is that they provide a consistently excellent service . At each touch point they have provided me with courteous help and assistance with enquiries and appointment bookings and taken a thorough approach in assessing and treating my conditions - doing a great job in these difficult times - thank you to all at Forest Practice | February 2023 |
F81152 | forest-practice | https://www.nhs.uk/services/gp-surgery/forest-practice/F81152/ratings-and-reviews?currentpage=1 | Quick and help response from receptionist and GP | 5 | I called the practice just after 6pm about my 8 year old son who was unwell. The receptionist was very helpful and spoke directly to the GP on call. The doctor called me back very quickly and arranged the appropriate treatment. As I result I didn't then need to go through 111 and we were able to start the treatment very quickly. Many thanks to the receptionist who listened to my concerns on the phone. | June 2022 |
F81152 | forest-practice | https://www.nhs.uk/services/gp-surgery/forest-practice/F81152/ratings-and-reviews?currentpage=1 | Very helpful and friendly practice | 5 | I would like to thank the reception staff, doctors and nurses at this practice for caring for us and doing all they can to help - especially within the limitations of the last couple of years too. Reception are friendly and helpful despite being under a lot of pressure and I am very grateful to them for their help and efficiency. THANK YOU, I value your service. | June 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | inefficient practice | 2 | Having told Kings that I did not want to be referred to a particular ineffective outside healthcare agency GP, they referred me again. He was unhelpful and unfriendly. Whats more. I can't find any qualifications for him. | May 2023 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Rang for an appointment but there weren’t any so told to complete online form. Received call from practice that evening offering an appointment for the next morning. Spoke to doctor and referral to hospital made within an hour. Have been a patient for over 30 years and it is an amazing practice. | March 2023 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | First Class Service | 5 | I rang the surgery this morning at 9.30 for an appointment. I was seen at 9.45! Even King Charles couldn't get better than that. It might have been my lucky day but generally I can get an appointment without waiting more than a day. | November 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Fantastic doctors | 5 | This practise is very quick to respond when you need to be seen. Very efficient booking system. Doctors listen, reassuring and are compassionate. Really highly recommend this practise. They are wonderful. | November 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 2 | I have no issue with the healthcare staff. I have been here since I was a child. I also work in healthcare, so I do understand the pressures. However it is virtually impossible for me to get an appointment with your new booking systems. I work near 12 hour shifts, with 2 specific days off and I am unable to get appointments, but the time I get through on the phone there are no appointments left, and I just have to try again.
When calling I am giving conflicting information about repeat prescriptions, yes I have to have an appointment with the doctor and then next time I call no, I do not need an appointment the person I am on the phone with will just pass my details over to the Doctor.
I just hope I never have anything serious with this new booking system, things might get serious before I can even get an appointment. | September 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Great practice | 5 | All the Dr.s and nurses I have seen recently are always ready to listen to any concerns and give advice and guidance. The reception staff are always polite and try to accommodate requests. | July 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Superb practice | 5 | I have been with this practice for over 20 years . The doctors are kind , courteous and helpful. The star of the show is the nurse who I see for HRT . She always has time to listen, gives good advice and makes me feel comfortable and relaxed | July 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very professional team at the practice. From the doctors to the practice nurse, very caring and helpful. We are lucky to be patients here. | July 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | Having transferred to the practice in December with an underlying condition the doctors were extremely understanding and helpful, time was not an issue. I never failed to get an appointment the same day and was given professional and caring advice. Additionally I also required treatment from the nursing and HCA team. They are a credit to the practice, approachable, efficient and caring.
All the staff on reception reflect extremely well as a first point of contact, coping admirably under pressure especially with the high call volume.
To conclude, an amazing practice that I can’t praise high enough. Thank you for the incredible amount of time and treatment I have been lucky enough to receive.
Praise indeed, an example for the NHS. | July 2022 |
F81169 | kings-medical-centre | https://www.nhs.uk/services/gp-surgery/kings-medical-centre/F81169/ratings-and-reviews?currentpage=1 | A Fantastic Practice | 5 | Myself and my family have been with
this practice for many years.
The service received throughout the practice from GP's, Nurses and reception staff is second to none. Today I visited the Nurse who, as always took time to explain everything to me and was extremely friendly, caring, helpful and professional.
On each occasion I have needed to contact the service I have been extremely satisfied with how I was dealt with and the outcome!
Thank you to all at the surgery. | June 2022 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Very thorough care | 4 | My GP at this practice is always extremely thorough, knowledgeable and willing to go the extra mile to help make sure my family and I receive an exceptional level of care. The practice is definitely a busy one but the GPs are always responsive and work super hard. Thank you! | December 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | GPs might be good but it's impossible to contact them | 1 | Tried to contact via email as I know the phone calls are terrible in this practice.
Been told to call at 8am anyway...
I call at 8am.
I stay in the queue for 45 minutes on the phone, which is super frustrating.
I got told that all appointments are taken and I have to call back the day after at 8am.
They say that's how it works.
Let me say, it works really bad. | December 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Nope. | 2 | I had what I thought was an appointment twice through patient access. The first time it was changed because I booked bloods by accident, (fair enough, my bad I didn't read before booking!) the 2nd time they called me a day before my appointment after booking via patient access for 3 weeks, to say that I need to see a doctor and need to change my appointment. I thought during the phonecall a dr appt can be booked, nope, they wanted me to call in the mornings to get one. I explained on the phone that due to my work I can't be on the phone at 8am to book appointments that have already gone (forever calling) I'm worried about my health and can't afford £200 private appointment. Useless. | August 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Above and beyond care | 4 | I appreciate how busy and hard working you are, so I would like to thank you for seeing me today in the surgery and providing me with excellent health care. | July 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Excellent care | 5 | Would like to thank the staff and doctors at the health centre , during the last month my dad has been poorly, they went above and beyond to accommodate his needs. | June 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Very happy with practice | 5 | I was very happy with the quick response and the attention I received. I would certainly recommend to other users | March 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Annual Health Review | 5 | I was very impressed with my recent health review, both the nurses that I saw that carried out my review were very helpful and professional and I felt I was given a very good check up. | March 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Quick and Helpful Service | 5 | This practice has updated procedures for appointments and I was extremely impressed with the telephone method of achieving a quick telephone response from reception for a telephone consultation appointment. The GP call was prompt and efficient. I was very pleased with today's experience. | January 2023 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Really helpful practice | 5 | Doctor was really helpful and patient while I took my daughter's temperature, and our prescription was waiting for us at the pharmacy. | December 2022 |
F81048 | loughton-health-centre | https://www.nhs.uk/services/gp-surgery/loughton-health-centre/F81048/ratings-and-reviews?currentpage=1 | Flu injection quick and painless | 5 | Just what the heading says. Honestly had no idea it was done and dusted. I don’t like needles and found it very easy | November 2022 |
F81165 | palmerston-road-surgery | https://www.nhs.uk/services/gp-surgery/palmerston-road-surgery/F81165/ratings-and-reviews?currentpage=1 | Caring GPs | 5 | My mum recently passed away at the age of 91 and I can honestly say that myself and her family will be forever grateful for the help and support received from the surgery. As mum’s carer I was listened to and given the help needed. Mum passed away peacefully as a result of the help received from the surgery. I have always been impressed with their help in the past in looking after both my parents. Many thanks to the doctors and receptionists. | August 2023 |
F81165 | palmerston-road-surgery | https://www.nhs.uk/services/gp-surgery/palmerston-road-surgery/F81165/ratings-and-reviews?currentpage=1 | Very efficient | 5 | The new Locum doctor was attentive, thorough and offered me tests to eliminate any concerns. I do hope she has the opportunity to become part of the practice in the future | April 2023 |
F81165 | palmerston-road-surgery | https://www.nhs.uk/services/gp-surgery/palmerston-road-surgery/F81165/ratings-and-reviews?currentpage=1 | very accommodating | 5 | Every time I need to see a doctor, I get an appointment. Whoever I see is polite and helpful. I do not have anything to say but good things. Well done everyone, from reception to doctors to nurses. All lovely. | April 2023 |
F81165 | palmerston-road-surgery | https://www.nhs.uk/services/gp-surgery/palmerston-road-surgery/F81165/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | The team at Palmerston Road Surgery are always a pleasure to connect with. From the friendly and efficient reception team, to the caring doctors and nurses who have gone out of their way to help me when I need. I can't recommend this surgery enough - I am so grateful to know that I am in safe hands with this amazing team | January 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Efficient and helpful | 5 | I am new to this practice and was delighted with the service I received .I rang the surgery and was answered almost immediately , the receptionist was extremely polite and helpful and allocated me a GP telephone appointment for the same morning ( at my previous practice I would have waited considerably longer to speak to the GP ) The GP listened to me and responded efficiently to my requests .Joining a new practice is always concerning but the way I have been communicated with so far has put my mind at rest and I feel confident that I will be more than satisfied in the future | January 2024 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very happy with my experience, from my phone calls with the receptionists to when the Doctor called me back. All were efficient, friendly helpful and reassuring. | January 2023 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Superb practice | 5 | The clinical and administrative staff are all so wonderful, helpful and friendly. Whenever I’ve had to call, I get through very quickly and am generally given a same day in-person or telephone appointment. Having been a patient at a number of different practices, I can easily say that this is the best of the bunch. My family are all envious of how quickly and efficiently we are seen.
It’s very reassuring to be greeted with kindness by staff at reception each time we come in. Then, when seeing a member of the clinical team, we’re always treated with excellent care and attention. | January 2023 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Made me feel at ease | 5 | The gp really listened to me and put me at ease. He was friendly and knowledgable. The doctor had time for me and it really helped. | January 2023 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Best Doctors Surgery | 5 | I cant fault this surgery in any way. I have had close contact with a GP for the past year who has helped me more then I could ever ask, they have helped me turn my life around. Another family member also has on going health issues & every time we have called, we have managed to get a same day appointment & a prescription issued straight away. During these tough times, I cant fault this surgery in anyway. I would reccommend this surgey to any new patient. | December 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Exemplary patient care | 5 | I would like to share the very efficient care I feel that I have received from the surgery with the thorough checks of any health issues I have had of late.
I started on HRT about 1 year ago and felt like I was treated incredibly well, everything was explained to me so that I could make an informed choice and I have felt that I have had my hand held by the doctors that I have spoken to all the way through.
The follow up has been incredible, with any problems that I have had being dealt with efficiently and very quickly. Although most of my appointments are by phone, which suits me due to work, I feel a personal touch has always been shown.
I have been with this surgery for over 20 years and feel like I am still receiving a personal touch from all at the staff at the surgery. | October 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Telephone Triage could be great... | 3 | I am generally in favour of telephone triage as often you just need to speak to someone for advice, yet there is a problem with the fact that they can't even give you an approximate time when the doctor will call, which means you have to wait all day and it's always the moment you need to do something that you miss the call, there is never a message left and you can't call back. Some people are not able to wait all day for a phone call if they have no idea when it will be.
Better management of this phone call system would really help patients. This is a great surgery in general, but this phone appointment system (or lack of a system) really lets them down. Also having to listen to the Covid spiel for a whole minute before the call makes calling such a drawn-out process. I'm sure many people are putting off having things checked out due to this convoluted process, I know I am! In some cases this putting off going could be deadly, so I really think they need to sort this issue out. | September 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Amazing service | 5 | This surgery is amazing I have never been to a doctor‘s surgery that operates as well as this one. Not only are the reception staff helpful polite and patient every single doctor that I have ever spoke to has been outstanding. I cannot recommend this doctor surgery enough and they work seriously hard and genuinely care about their patients. | August 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Amazing response | 5 | Contacted surgery, spoke to doctor and had an appointment 2 hours later I was so pleased an amazing response. | July 2022 |
F81136 | the-loughton-surgery | https://www.nhs.uk/services/gp-surgery/the-loughton-surgery/F81136/ratings-and-reviews?currentpage=1 | Excellent practice | 4 | So far we are delighted with your new practice no problem booking appointments same day with friendly doctors | July 2022 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | The best | 5 | the surgery has served me and my family
exceptionally well since we moved to the area 5 years ago. Never had problems getting an apt, the reception staff are very kind and helpful and every doctor and nurse i have seen has been wonderful, kind and attentive: they listen sensitively and address your concerns, they check and refer as necessary- they always take every care to give the best service and follow up apts,-never come
across a doctor at this surgery who has been unprofessional; who hasn’t listened to who has not treated us with respect and kindness. there is no rush to get u out the door- the doctors make u feel like u are important. The nurse who did the cervical
smear was the best- she gave great advice around women’s health and put me at ease. she was warm
and friendly and no question was ever too
many- she made the experience pleasant and reassured me every step
of the way. she took away the anxieties and was patient and exceptionally kind. thank you for providing myself and my family
with the best healthcare. | January 2024 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Hub service complaint / review | 5 | Doctors feedback
Hi
Just wanted to write / complain about the service received by the Buckhurst Way Hub by a patient of the River Surgery.
I have had 2 experiences last 4 weeks both ending with multiple calls back to River Surgery who I will say have been excellent in making good the circumstances.
The first appointment I got the call spoke to a very helpful and knowledgeable paramedic. My symptoms were too high and an appointment face to face was required for following day. No time given as appointments given out via text message. Checked the number and all ok.
Called Buckhurst Way Hub no answer to phones.
Call River Surgery at 330pm and they say my appointment was at 145pm no text or call so no doctor seen.
Second appointment got the call at said time detailed consultation that concluded with a course of antibiotics being prescribed. Text to be sent when prescription ready to be collected from appointed pharmacy. No text received and no prescription received at pharmacy. Nature of illness heavy chest infection for an asthmatic diabetic and in panic mode that I would not get tablets in time as pharmacy closes at 6pm.
Once again spoke to River Surgery who sent through the prescription.
Just wanted to write so you can ascertain what is going wrong with Hub support service
Regards
Mr G | November 2023 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Consistently Excellent | 5 | This has been my local surgery for 10 years, have always experienced fantastic service, from the receptionist, nurses or doctors, a big thank you for all your help and understanding. | July 2023 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Consistently good and caring | 5 | Had another appointment this week. Face to face. Not rushed at all, helpful and felt listened to. The surgery was calm and everyone was happy to help. I have a couple of follow up actions arising from the appointment and these will be easy to complete via the text message link sent. Quick and simple. Thank you River Surgery again. | May 2023 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Good service from a great team | 4 | 10 April 2023 Had another good experience with the River Surgery people - front of house team and the regular locum I saw on 06 April 2023. Everyone was helpful and kind.
I don't think people realise the level of demand the River Surgery staff face day in and day out - and Covid made things so much worse in every way especially with all the catch up and unmet need they are still facing and having to deal with calmly and patiently. Thank you all again. | April 2023 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Excellent patient service | 5 | Thank you again, River Surgery Team, for excellent patient service and high quality clinical care - and all just before the New Year bank holiday. | December 2022 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Doing a great job in tough times | 5 | I have been in the practice more than usual recently. No unhappy patients but not many positive reviews because people are satisfied. The team here - everyone (no-one excluded) continuing to do a brilliant job in very difficult circumstances in the face of generally high expectations. The whole team do their utmost to be helpful, understanding and accommodating. Thank you everyone. | September 2022 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | High quality primary care and excellent patient experience | 5 | I have recently had two really high quality, patient-centred experiences with The River Surgery. Both the GPs with whom I had consultations were exceptionally helpful and demonstrated well-grounded, human empathy as well as sound clinical knowledge. Added to this, the admin/reception team were excellent at front of house and first contact. Really great customer care all round. Thank you to the whole River Surgery team. It's sad that reviews are rarely left by people who are satisfied. | July 2022 |
F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Poor service | 2 | I had to tell the Doctor I needed and endoscopy after 6 months of stomach pains as he did not know what direction to go even after I told him about stomach cancer in my family. Because he did not ask for it to be prioritised I am still waiting 2 months later without an appointment even though when I followed up at the surgery with Another Doctor she said I should not wait more than 2 weeks. When I followed up at the surgery the next Doctor made the same mistakes and referred me back to the first Doctor? The hospital said their hands were tied as your Doctors need to do their job properly. I will try anothe Doctor in the morning | February 2022 |