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F81053 | stansted-surgery | https://www.nhs.uk/services/gp-surgery/stansted-surgery/F81053/ratings-and-reviews?currentpage=1 | Amazing practice amazing staff amazing Dr's | 5 | This is the best surgery i have ever had the pleasure to experience. Reception staff are so nice, friendly and helpful. The Dr's as a whole are amazing. Very understanding very helpful and go out there was to help with whatever issue you have. I honestly cant thank them enough.
I deal with Dr surgeys on a daily basis as part of my job and i cant compare not one with Stansted Surgery as they are on a different level.
Thank you all so much | March 2023 |
F81053 | stansted-surgery | https://www.nhs.uk/services/gp-surgery/stansted-surgery/F81053/ratings-and-reviews?currentpage=1 | Been wanting to see a doctor since I joined in Aug 2021 | 1 | I have been calling since Aug 2021 to see a doctor and they have never given me an appointment. I am diabetic and I keep asking for a blood test since Dec 2021 and still nothing
I have been sick past 3 weeks now and still can't give me an appointment. Do I have to die for them first ? I had to Google my symptoms and I may have pneumonia or bronchitis still they can't see me. What's the point of being registered there if you can't even see a single doctor. Worst gp I have ever been with. I would never ever recommend it | December 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Waste of time! | 1 | Every time i call this doctors at 8am i will be on hold for just under an hour to finally get through and to be told to call back at 2pm, for the exactly same thing to happen. Absolute waste of time even trying to get an appointment here. Disgusting. | February 2023 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Unable to get an appointment | 1 | I am a type2 diabetic male .
I phoned the surgery at 8am waited 40 minutes to be told there were no more appointments. They advised me to go to the Herts and essex walking centre which I did, only to be told from them that they only deal with minor injuries. A complete waste of time . I returned to eden surgery to inform them and to see if I could get someone to see me at anytime. Am so worried about my condition and was told lmany times by the diabetes nurse if I have any problems with my feet to book a appointment immediately. To which the receptionist told me that they 14000 patients and everybody is ill this time of year. | December 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Terrible administration - no chance of getting an appoinment | 1 | I called the surgery dot on 8am, was told I was 2nd in the queue by the automated message. after 90mins on hold, with no movement on my queue position, I called via my mobile (whilst still on hold on the landline) and was 9th in the queue. That position went down and once I got through to someone, they hung up before I could speak. I called back later in the morning, and was basically laughed at that all appointments had gone as it was late in the morning. wasn't even able to get a phone appointment and told to call in the morning or at 2pm. Called in the morning, waited over an hour again to get through and then given an appointment at PAH | September 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Gone from being a great surgery to diabolical service | 1 | I have left a fabulous review years ago before pandemic to now leaving a review because I am fuming with the service I now receive. Unable to get an appointment after only being 4th in a queue is unimaginable and told to call back tomorrow is just not acceptable. Things should be back to normal by now and to not be able to even get a telephone consultation is just beyond believe. Sort yourself out team, employ more staff so you can get back to the way things were. | August 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Why Bother To Leave A Review | 2 | None of these reviews have been responded to so what is the purpose of them?
There doesn't appear to be any improvement in service and we are now having to put our repeat prescriptions in at least 3 weeks in advance and, most of the time, they are still not ready! | July 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Worst Practice in the area | 1 | They do not answer their phones. Its a nightmare getting your prescription as you can only go at midday to collect it and they do not consider that not everyone works in the area. I need to take tablets everyday for the rest of my life and yet they still do not have the tablets ready when I need them. They used to be the best in the area but since Covid they have become the worst. | June 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Practice Not Fit for Purpose | 1 | Practice still hiding behind Covid and very poorly managed. Ring at 2pm for an appointment and phone message to say they are having problems with phone system which has now been going on 6 months. Wait 1hr on hold only to be told no appointments for 2 weeks so call back then. Thoughts are I would be dead or better by then! Always under staffed and elderly and infirm patients made to queue 15 deep outside in all weather just to get a prescription. This practice must be the worst in the county and needs reporting to the primary care trust. Us the tax payers fund this practice and they should not be accepting funding for a service they simply do not provide. They treat their patients with disrespect. | May 2022 |
F81004 | the-eden-surgeries | https://www.nhs.uk/services/gp-surgery/the-eden-surgeries/F81004/ratings-and-reviews?currentpage=1 | Terrible service not receptions fault | 1 | I was on the phone an hour in line then when answered I needed to make rather an urgent appointment not because im slightly ill a very important appointment which I was told phone back tomorrow . I am at work tomorrow its ridiculous .This practice used to be amazing now I wouldn't recommend it to anyone.You could be seriously ill but phone back tomorrow and we will fit you in within 2 weeks .Huh ! what a joke . | May 2022 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Very disappointing | 1 | I have filled out an online for at 8am for an on the day appointment and for 2 days of forms and several phone calls checking a Dr will call I've had no phone call. This used to be a great surgery but has gone downhill. | January 2024 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Efficient | 5 | Booked appointment via online booking, was given choice of surgery, choice of gp. Booked appointment. Later that day had call from pleasant lady saying dr wanted to change to phone consult or I could re-book. I rebooked to an earlier appointment. No waiting time in surgery, dr was very pleasant and thorough and asked all the relevant questions. I was told to come back in 3 months and if after lifestyle changes hadn’t improved symptoms them we would investigate further. | January 2024 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Unacceptable service | 1 | I was on hold for over 45 minutes to get an appointment. Call was answered by a computer helpdesk who politely told me that they would fill out the online form for me and I would receive a link to access an appointment. Link came through and yes you guessed it no appointment.
I left my condition 4 days before phoning and was in a lot of pain, all you want is to speak to a human being and see a doctor.
I have been with this surgery many years and it is unrecognisable now.
1. Where are the sit and wait on the day appointments?
2. The online format is not user friendly especially when you are unwell or in pain.
3. I was told that young people like this service !!!!! I am not that old and frankly some young people will have not experienced a proper service.
Please do listen to the comments because your massive investment in technology will not benefit anyone. You should invest in staff and be focused on the community you serve.
I have still not been able to see/speak to a doctor. | December 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Bad Practice | 1 | This surgery is impossible to reach. I stayed more than an hour over the phone as I needed a repeat prescription for my son. I can’t use the online service because he has no online account. There’s an automated voice saying that our calls are important to the surgery. Wow! Nobody deserves this kind of treatment. My calls are being ignored. I can’t even log in to my account. Now I don’t know how to reach out to them. | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Appalling 'service', no GP's at surgery | 1 | As a family we've been at this surgery for yrs, as it's grown the care and GP's have disappeared. You can't get through ever on the phone. If you're ill, you need to talk to someone to book an appointment, lots of people don't have access to online systems. Even though we do, I don't want to be managed by an automated system. We are in the process of transferring to another GP surgery that have real people in the surgery and you can book a f2f appointment on the same day! Who'd think hey! The last 2 times I've had an appointment I've been seen by a paramedic and a trainee doctor, neither have the knowledge or authority to work alone. This surgery has used covid as an excuse to not provide a service, although expanding, it is solely a business and has no care for it's staff as they are always rude and miserable but more importantly it's patients. Good luck if you choose to stay with them! | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Appallingly Service | 1 | The care and service provided by this practice is appalling. Waited an hour and six minutes before the phone was picked up. Heard 2 people talking for 2 seconds and they disconnected the call. No point in visiting the surgery either. Told that everything is online now. They send a link and you go round in circles before you get a result. They've provided my wife short term additional medications with no follow-up process. You only see locum doctors that only appear to be at the practice for a couple of weeks. So no continuity. I feel sorry for the staff manning reception. You can tell that they want to help but have been told to direct all requests to the online service. We really worry about people that are not comfortable with computers and smartphones. Will try to move to another practice but looking at reviews it seems that all are failing to provide an acceptable quality of service.
. | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Impossible to be reached | 1 | Its impossible to get through to reception. The phone will ring for over 1 hour with no response. Its very frustrating. | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Dreadful experiences | 1 | Practically impossible to get through on the phone. Receptionist was unhelpful and verging on rude. Eventually saw a Dr who stated he would arrange a prescription. Prescription was not sent and again unable to get through to the surgery to find out the issue. Now with out medication for chronic pain. | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Poor service | 2 | My mother's repeat script not done meds were soon to run out, she contacted surgery by phone as unable to use online services, no one bothered to answer, I then tried to phone still no answer just constant repeated message, I then had to make my way to surgery as mother is housebound, to be told to use online services, explained that mother is elderly and not able to use this to be told I don't have consent to speak on her behalf said if someone answered the phone would not have had to come down on her behalf, said someone will ring her, finally sent a text to say script had been sent to chemist, appalling service if you can't access the things you need, script had been put in 9 days previous | November 2023 |
E82005 | stanmore-medical-group | https://www.nhs.uk/services/gp-surgery/stanmore-medical-group/E82005/ratings-and-reviews?currentpage=1 | Appalling 'Service' | 1 | I was advised, by the Hospital, to make an appointment to see my Doctor. I called up the Doctors Surgery at 09:00 and, after waiting 97 minutes, soneone finally answered the phone! I was offered a telephone appointment for Janaury 2024; we're in November 2023! It only takes 2 minutes to call me and discuss, but instead, I now have to wait 2 months! Ever since Stanmore took over, it's been a rapid decline in 'service'! | November 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Awful practice, good reception service | 1 | The receptionists have been very good, informative and kind each time. They seemed to be the one working part of the practice.
All i need is for the gp to sign a letter confirming i'm fit to work, i will have no job if this isn't done soon enough. Despite it being a quick and easy task with fairly big ramifications, its been a month and zero progress has happened.
The impression i have is that your practitioners couldn't care less about the patients and are wildly ineffective and poor at managing their work load.
I've been patient but the deadline is in a few days and nothing has happened still. I'm very disappointing and betrayed by your practice that is meant to help people not set them back and put them in worse positions. | November 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Not helpful | 1 | So had my 3 year grandson very poorly phoned up at 17 10 explained how I'll but was linked with letchworth gp and was with us for few days just wanted to pop to my gp with him get checked over was told twice by reception that cos not registered here would have to take him to his gp can't see him here as not registered here
Very poor and rubbish red tape rule
Think the staff should think differently rather then think how can I stop this customer my grandson from coming in should think how can I help my 3 year old grandson this whole experience was disgusting service with total wrong attitude shame on you bedwell surgery and shame on you NHS | August 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Positive first impressions | 4 | A couple of weeks ago I decided to investigate changing to a different surgery as I was becoming increasingly disillusioned by the one I have been registered with since 2007. Two friends recommended Bedwell Surgery as being a caring, friendly Practice. I registered on Thursday 8th June. The receptionist was polite, friendly, and informative. She made me feel welcome straight away. I was given an appointment for a Health Check on Wednesday 14th June with a nurse.
The nurse was again, polite, friendly, caring and informative. My BP was rather high so she suggested I checked it at home later on and call the surgery with the numbers later. When I eventually founded my BP monitor, it was too late in the day to phone. After 2 readings, last night and this morning, I decided to see if I might be lucky to have an appointment with a doctor today. I was phoned at 09.02 by a very pleasant doctor. Not only did we sort out a 7 day monitoring of my BP but after a short discussion about my general health, it was suggested I see the MSK practitioner and an appointment was made for Tuesday 27th June.
I should like to thank everyone I've spoken to so far for their friendly, caring manner, for listening to me and for making me feel like a human being again instead of just a statistic. | June 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Ignored | 2 | I feel like both times when I have been to the doctors. I have been played down and made out as if I was lying. I constantly feels like I am being ignored and made to feel low. The amount of times of not wanted to come to the GP with anything, until it gets to the point where I have no choice. | June 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Horrible service | 1 | I have autism and extreme anxiety issues. My mother came to support me to this appoinment. Went to the Bedwell Medical Centre in Stevenage for a blood test and the nurse's attitude was bad. I'm highly scared of needles and I asked if we could do this differently, and she just said it'll hurt if you keep moving. My fear was going to make me scream but the nurse told me to keep quiet, basically. This nurse needs autism training as soon as possible and should understand the fears of how autistic people struggle with anxiety. Wouldn't recommend this service, and strongly advise others to keep a long look out for this service just in case. | February 2023 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Extremely poor service | 1 | Extremely unhelpful service.
Long wait in the morning to get the “no” answer. This surgery will not give any help when you really need it. I am very disappointed at the service. I wish I didn’t register with them. | November 2022 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Avoid | 1 | Been with this Surgery for many years.
All trust and credibility lost due to unwarranted remarks they placed on medical system resulting in stonewalling of any medical help for not just myself but other members of Family I'm a carer for.
We have not taken this decision lightly but have now made the steps in changing surgery's.
You do not get help here unless you find some strength in fighting for medical help outside of the standard routine health checks.
As a carer speaking on behalf for an individual that finds social settings unbearable is ignored and sadly criticism.
Many times witnessed while in waiting area of patients leaving their appointments requested to reception staff to not be given an appointment to a certain GP over the years. Down to reception staff to charm patients down through being so distort in their experience with this GP all in attendance of waiting patients.
Yet this individual GP is still there after years of witnessing this on both Surgery's they run.
Sadly experienced and other members of the Family that this Surgery is poorly managed in being able to put notes on our medical system while unwilling to give the service that is required for those that do need general medical attention in complex heredity conditions.
It is time to put our medical needs frist and foremost even if it means going private.
All these problems have been experienced before the Pandemic. | October 2022 |
E82093 | bedwell-medical-centre | https://www.nhs.uk/services/gp-surgery/bedwell-medical-centre/E82093/ratings-and-reviews?currentpage=1 | Made to wait only for no appointments | 2 | Have been up before 8 trying to get an appointment but am waiting for 30 mins only for them to say no appointments available and that I have to try again tomorrow, I've been on the phone to them 3 times in the past few days. I have symptoms that seem to be worsening but one of the receptions tried to down play my concerns and wasn't very willing to help at first until I pressed her about not being provided the adequate help. I was meant to be provided a link to send photos about my concerns after a inconvenience telephone appointment while I was at work where the doctor couldn't even hear what I was saying, was told to send photos but was never passed on an email link to send them over resulting in me calling again but a few days later. The receptionist then asked me why I hadn't got in touch sooner about the link but I think she failed to realise people have lives where they need to be at work and don't always have time to sit and wait for a call back. Now my symptom have worsened and I will most likely have to go to A&E which I don't want to do because its not something that's worthy of A&E but it's the only way I'll be seen by a doctor. | June 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Good Practice | 4 | Very poor service by the people at the reception. I received a text message "The result of your recent test has been received' A further test is advised - please collect a form from the surgery at your convenience".
I went to the surgery and am told you do not need to collect any form. You have to make an appoint for another blood test.
I wasted my working time. How difficult is it to send a correct message. Further, this lady was looking at me as though I am stupid to turn up at the surgery.
Please have some respect for the people who use your services. | June 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Excellent experience with new GP | 4 | I saw a GP today who I think may be newer to the practice but was absolutely excellent. I tend to avoid using GP services where possible due to some negative experiences in the past but my experience today was very different. The GP had an incredibly warm, patient and kind manner. They were very thorough but efficient in their assessment and also sent a notification through to my phone clarifying follow up instructions which I thought was great practice as it’s easy to leave the surgery and forget the exact details re next steps.
Throughout my assessment with the GP I felt listened to and that they were genuinely invested in helping to resolve my problem. I’m sure it’s very challenging to juggle the numerous demands and challenges on GPs whilst also not allowing appointments to feel rushed etc but this GP did an exceptional job and was lovely, whilst being efficient. My appointment must have only lasted a couple of minutes but I feel as if I got everything I need from it, and couldn’t have asked for anything more.
I wanted to leave this review to highlight the difference that one’s interpersonal and professional clinical skills can really make in terms of the patient experience. The GP is saw today is an asset to the practice. | May 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Excellent Doctor care | 5 | Contacted surgery and had a telephone phone call regarding my daughters health as was very unwell, the doctor was fantastic and order blood test and totally put my mind at ease. He explained everything to me. Thank you | May 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Receptionists can come across as rude. | 2 | I recieved a text message last week stating I had to speak to a GP about my blood test results.
I called up the GP surgery last week in which they told me they didn't have any over the phone appointments for 5 weeks and advised me to call up on the day at 8am if I want the chance of being seen quicker.
I called up this morning (a week later) at 8:00am and it stated I was number one in the call queue. The receptionist didn't answer the phone to me until 8:21am despite it still saying that I was first in the queue.
The receptionist told me they didn't have any on the day appointments for non-emergency appointments and once again told the the wait list time. I explained to her my situation and told her I needed to speak to the GP as soon as possible so that I can be refered.
The receptionist then went on to tell me there were no appointments left for the day but then was interupted by (i'm assuming) another receiptionist which told her there was actually a morning appointment for non-emergency for the day. So the first receptionist had clearly not even checked.
The receptionist didn't seem very happy with booking me in and then checked my mobile number which was also wrong, they had changed it to my mums new mobile number (whos my emergency contact) and over-wrote my actual contact number. This issue should have been fixed before as I corrected them last week but obviously they had not fixed the error.
The GPs on the other hand are very professional and are great at helping but the reception feels lacking and puts me off attempting to get into contact with my GP about important issues. | April 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Great practice | 5 | Really polite helpful receptionists
Never had a problem getting an appointment
Lovely doctors especially the one today
Everyone should remember how busy the practice is and what a great job reception/admin are doing. Well done | April 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Great response from King George & Lister Hosp | 4 | I had just recently moved to Stevenage from a different health authority, when the night before my CPAP machine stopped working.
I called the relevant dept at Lister to see if they had a machine that I could borrow, as I was very concerned that with a dodgy heart I might not get through the night without a machine.
Lister said they could not do anything without a doctors referral. But although I had registered with King George the week before I had not been invited to attend the surgery. Trying to get an appointment was some weeks away, so I tried the emergency number. After some 5-10 min a lady doctor answered and I explained the situation, she said leave it with her and she will try to organise something, I was not very optimistic.
Within the hour Lister rang me up to inform me that a new machine would be waiting for me later that day.
This was a fantastic result, not only had King George excelled themselves, also the Lister
Thanks again for a timely response | February 2023 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Excellent treatment | 5 | Following a severe burn to my right arm the treatment I received was excellent. The skill of the nurse has made the healing process very quick and significantly reduced the chance of infection, thanks to the nursing staff | September 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Appaling treatment at the hands of Reception Staff Member | 1 | I am genuinely shocked and appalled at the treatment that I suffered at the hands of a member of the reception team Friday at 16:30 - 17:00.
I had earlier attended to register as a new patient on behalf of my wife and myself who had Covid symptoms and was therefore unable to attend the surgery in person. While I was there, I asked the first reception (who was pleasantly fine) whether I can fill this form out on my wife's behalf (as I had her passport with me), I was informed I could. There was a box asking whether 'are you filing out on behalf of someone else' to which I ticked yes. A perfectly logical decision based on the information on the form.
The 2nd part of the form requires family history information so I decided to take it home for my wife to complete that section, which she done.
I returned to the surgery at approx. 16:30 to hand in both completed forms. There was a different receptionist on duty. She took the forms and I stated I'm here to hand these in to register. She asked if I had proof of ID (I did and retrieved from my car). Back at the desk straightaway she says 'I can already see a problem here, you have signed this yourself 'it is illegal!'. I attempted to explain why I had ticked and signed and the fact I was here earlier in the day. She proceeded to ask a colleague 'is this legal?' 'he has signed this' the colleague says 'he is not meant to sign that box'. The receptionist comes back and says 'as I thought, it is illegal to sign this' I ask her why she keeps using the word 'illegal'. If I have completed the form incorrectly then that's fine. Annoyed at this point I ask her to get me new forms. She looks me dead in the face and proceeds to forcible throw my original forms across the divide to the point that I have to stop them from falling. Indignant at her actions I forcible say 'don't throw papers at me' to which point she starts saying I am 'abusing' her, being 'aggressive' and that is was the fan that caused the papers to fly (even though the papers where perfectly still once placed on the counter). She hands me new forms I return 10 minutes later and she refuses to take the forms in because I had 'abused her' and will get a colleague. She then tells me to come back on Monday because I won't get seen. I tell her that my wife is pregnant and has to register so she can do her scans and that her whole behaviour is wholly unprofessional. She then says to a colleague 'he is back and starting up again'. She goes in the back and tells colleagues loudly that 'he was trying to commit fraud earlier and get registered illegally' and that she 'is going to stop us being registered and it's not a good start'. A different colleague takes over and processes the registration with no fuss, just saying that my wife needs to come in for the online services. I don't won't to speculate why I was treated to and dealt with in such a manner but if this is the accepted behaviour then it is a disgraceful reflection on the entire surgery. | July 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Thank you Nurses | 4 | I have been visiting various Nurses in King George and Manor House Surgeries regularly for the last 2+ months and every time I leave I know that I’ve been well looked after and helped to resolve an issue that’s been a problem for a long time. Well done and thank you x | July 2022 |
E82086 | king-george-surgery | https://www.nhs.uk/services/gp-surgery/king-george-surgery/E82086/ratings-and-reviews?currentpage=1 | Fabulous Team | 5 | Just want to say a huge thank you for the fabulous help I had last week in sorting out my Mum's prescription. I was so stressed and both the pharmacy and receptionist were wonderful. Problem sorted ! | June 2022 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Booking system. | 1 | Decided to ring surgery to try to book an appointment, after Triage system didn't seem to be the correct path. However, after about 10 cycles of the back to back very polite, but too frequent recorded message, directing me back to the 'more efficient' on-line system, I thought I would give it a go. It was only 1220, but the system was closed until 1400. Sorry, but this booking system is rubbish
I last dealt with the surgery, when I called in to find out about the Flu & Covid jabs, as no point in ringing. After a brief wait in the Q, I was directed by the receptionist to the pharmacy, as apparently the surgery are not doing any Flu or Covid booster jabs.
I was told by the pharmacy that the age has now been increased to 65 for routine Flu & Covid jabs, so I was no longer eligible, but could obviously pay for a Flu jab, but not Covid. At least I now know why I didn't receive the usual text invite. | January 2024 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Frustration | 2 | For a start the new phone system and answer phone message is enough to send someone insane!!As much as the gentleman's voice is very nice it really sends you scatty when you have to wait 40 minutes!!I was also cut off at this point which is infuriating!!
Now for the main complaint!! I have to have a 3 monthly injection which a nurse undertakes. On my last appointment I was told to book for 3 months time which when asked the Practise said they couldn't go that far ahead. I have phoned and waited several times and have been cut off many of those times! When I have got through I have been told that the reception cannot book an appointment with the nurse - the world has gone mad!! Instead I have to do it online. I thought online meant systems online but there no sessions available!! At no point was I told to go to the Web site and do an e consult form. Consult means to speak to someone but I only wanted an appointment!! I have now finally got an appointment for 17th Jan but was due on Nov 30th!! I really dislike the new system and it is absolutely ridiculous that a receptionist cannot book an appointment. What about the elderly and vulnerable!! If I get ill due to the late injection I will be less than happy and I worry about how many vulnerable people out there are missing out on medical treatment! | November 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Poor | 1 | I have used a number of different gp practices over the years as I have often had to move house due to work. This practice is poor, a lot of the doctors, nurses and staff are good, but its organisation and a few staff let them down. I won’t reiterate every problem such as their telephone system or all the stages to try to get appointments or asking for repeat prescriptions and not getting all of it. I have been without blood pressure tablets for nearly 2 weeks while on holiday despite requesting all my medication for instance I was only given some medication. A lot of people go to the surgery just because they struggle to get through or their email triage system is clunky and easy for mistakes to occur. It took me 3/4 of a year to get a referral for one ailment using their systems and saw a lot of staff before progress was made. All a waste of the medical staff time as I was pushed from pillar to post doing unnecessary things. There is a litany of similar stories for this practice. I don’t know if it’s because they have too many patients or the management is poor or what but I would recommend you check other practices with better nhs scores. before signing up here. If you are looking to register here the only positives are that they do appear to be trying to improve. | November 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | new online communication system | 1 | why was total triage/'submit a new request' not available to access at 4:20 today. website states should be 'open' until 5pm. having struggled to communicate effectively with telephone request, tried this new system of online communication - one word rubbish! had a simple request to add to an existing blood test- as required following recent hospital admission (ie gp to check bloods), plus the diabetic nurse | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Online forms a waste of time | 1 | I done as you asked last Wednesday online form to be made an appointment for Thursday, Thursday I get a text to say it had been cancelled and sent to someone else. Friday I get a text to say I didn’t I turn up for my appointment you cancelled. And I’d have to start the process again and that someone would call me back on Friday no call back. I called today Monday at 8am and got told it had been red flagged and some one would call me today. I called back at 5pm to check someone is calling and she told me that I hadn’t called this morning when I quite clearly did I asked to speak to someone higher and she told me she was there by herself and there was no one else to talk to which I believe is dangerous told me I had to go to a and e I don’t need a and e no wonder they are over run. My advice is do not use online forms be careful who you speak to on the phone as they don’t/can’t help anyway. Tell you you didn’t call when you say but calls are recorded you can check told they can’t check. My advice to anyone is call at 8am for on the day appointment because online does work. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Wouldn't take my dog to this place | 1 | One of the worst practices iv ever come across .you can't even ring up and book an appointment but must do it on line and that is not easy they want you to watch a 5 minute vidio first on how to do it. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Great new system | 4 | The new system, total triage, is great, very efficient. Used twice now, one for an admin query which was resolved in few hours, second was today. Put in a request to see someone at 8.10, had a text at 8.45 advising I had an appointment at 9.45, all staff friendly and helpful, can not fault the new system so far. | October 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Fantastic quick service! | 5 | I requested and was given a same day appt and saw a paramedic. She was uncertain what the problem was so asked a GP to see me. He was suspicious of the problem, asked the paramedic to contact Moorfields. Within an hour of being home, Moorfields rang asking to see me in 2 days time.
Thank you so much to everyone at Knebworth today. | September 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Terrible service | 1 | This is a terrible service, F2F are near on impossible to obtain. Two calls made- 1st time after 27mins caller number one, I was hung up on. 2nd time 26 caller number one,the 32 mins there is no one to take your call and cut off. Receptio staff are rude when asking simple questions as if you jave inconvenienced them by visiting the surgery. I would not recommend this surgery to anybody and would look around for a more reliable practice. As a previous commentor has made, the surgery never seem to have anybody waiting so makes you wonder why! | August 2023 |
E82035 | knebworth-&-marymead-practice | https://www.nhs.uk/services/gp-surgery/knebworth-&-marymead-practice/E82035/ratings-and-reviews?currentpage=1 | Last visit to surgery | 3 | So today I attended the Knebworth surgery for a blood test. Excellent service from the nurse,thank you!! But as I have said and many others for months now why is the waiting room always empty,??? One person when I arrived, only one person when I left. Obviously can't be many face to face appointment still?? Begs the question is this the reason long waits of weeks for just a phone appointment doctors spending more time on phones than seeing people??! When I have got through the brick wall of reception staff are great!! Obviously the reason a third of the waiting room has been bricked off is because it's hardly used?? Just hope all the "changes" promised make a difference to seeing a doctor again. | August 2023 |
E82056 | shephall-health-centre | https://www.nhs.uk/services/gp-surgery/shephall-health-centre/E82056/ratings-and-reviews?currentpage=1 | Great practice | 5 | I'm really impressed by how proactive the practice is with keeping my medication up to date. They sent me a reminder to book a medication review a month in advance which I haven't had with Dr surgeries in the past.
I also really appreciate that they sent this month's prescription to the pharmacy at the same time as reminding me to book a review. It really helps. | November 2022 |
E82100 | central-surgery | https://www.nhs.uk/services/gp-surgery/central-surgery/E82100/ratings-and-reviews?currentpage=1 | Poorest service ever experianced | 1 | Where do you start, unable to book appointments, online consultations advised needed to be examined asked take a photo, I'm a qualified medical tech am I that stupied not to know if I need something examined. Had sciatica down right leg told need a left hip replacement, all this if you can get past a receptionist, this is not a service I expect the whole service doent serve the public. It's inflexibility with hours is a major let down esp for those who commute. I could go on. | March 2023 |
E82100 | central-surgery | https://www.nhs.uk/services/gp-surgery/central-surgery/E82100/ratings-and-reviews?currentpage=1 | Poor patient service | 1 | Difficult to make a face to face appointment.
Staff too reliant on the “system” which is not patient focussed and lacks flexibility.
For example telephone consultations rely on the patient to be available all day and if not able to answer when doctor calls need to call back next day to make another generic appointment.
Further example is the “system” inability to make face to face appointments for ongoing issues that actually require doctor review and reassessment.
In summary the practice is very regimented and lacks flexibility for patient needs and availability. | March 2023 |
E82067 | church-street-partnership | https://www.nhs.uk/services/gp-surgery/church-street-partnership/E82067/ratings-and-reviews?currentpage=1 | extremely unreliable with call back | 1 | I have had maybe 3 call back requests in the last year.
Every single one has either been late or just never been acted on.
I am unable to request an appointment, I must request a call from a doctor to see how sick I am, but I never get the call and so I am left with either figuring it out myself or rushing to the hospital. Might as well just not have a doctor at this point. Beyond disappointing. | July 2023 |
E82067 | church-street-partnership | https://www.nhs.uk/services/gp-surgery/church-street-partnership/E82067/ratings-and-reviews?currentpage=1 | Caring practice | 5 | All staff are so helpful and caring, the best of NHS. Thank you for your support and service. Well informed and thorough | July 2023 |
E82067 | church-street-partnership | https://www.nhs.uk/services/gp-surgery/church-street-partnership/E82067/ratings-and-reviews?currentpage=1 | Poor service; poor telephone line; waiting times horrendous | 1 | Drs appointment on 27/3/23 at 12 noon. Not feeling good at all and I am being made to weight for over an hour. If you are over an hour late for your appointment you loose it! Why is it that Doctors can run so late with their appointments. No apology you're just told - "Doctor running late" | March 2023 |
E82067 | church-street-partnership | https://www.nhs.uk/services/gp-surgery/church-street-partnership/E82067/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | The Virtual Ward is an excellent idea and during my recovery from Covid it was very reassuring to know a Dr or Nurse was monitoring my progress. Great team work. Thank you for all your care and kindness. | July 2022 |
E82067 | church-street-partnership | https://www.nhs.uk/services/gp-surgery/church-street-partnership/E82067/ratings-and-reviews?currentpage=1 | Thank you for your care and attention | 5 | Realized on returning home from the channel islands that I had picked up covid. I spoke to church st in the first days of the infection and they set up a daily care system for me which worked very well and even triggered some treatment when I was unwell. I would like to say thank you to everyone at Church St for being so kind and considerate | March 2022 |
E82654 | parsonage-surgery | https://www.nhs.uk/services/gp-surgery/parsonage-surgery/E82654/ratings-and-reviews?currentpage=1 | Medical Staff fantastic - admin staff poor! | 1 | Increasingly poor customer experience - real nightmare getting prescriptions and repeat prescriptions sorted - takes forever to get repeat prescriptions approved - I have now been without key medication for weeks and the surgery appear to do very little…
Doctors and nursing staff fantastic - but let down by a shambolic approach to administration
Telephone system and methods of contact are extremely poor - and staffing levels far too low | October 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Good eConsult experience | 4 | I have used the eConsult service a few times and have always had a positive experience.
Following my most recent experience I thought I would take the time to leave a review. I really needed to see a GP and was able to do so without hassle or delay.
I completed an eConsult in the morning before 9am. I received a call from the surgery receptionist within an hour and they scheduled a same day face to face appointment with a GP for me. With the surgery having staff that operate across multiple sites, two of which have on site parking available, it was easy to schedule an appointment at a time and location that suited me.
The GP undertook a thorough assessment and I was prescribed the necessary medication. | January 2024 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Terrible place | 1 | Recently filled in e-consult. Got a text message a week later asking to book blood test. No spaces to get blood test until more than a week later. Took time off work to get blood test. Heard nothing for 2 weeks. Went on the app to see results on there - however meant nothing to me. Called up surgery was on hold for one hour - spoke to receptionists who said results fine then hung up. I don’t even know what the blood test was checking. Terrible place they just don’t care. | September 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Obtuse receptionists and poor service | 1 | Following two unsuccessful e consult attempts we visited the surgery to try and make an appointment but it seems the doctors are reluctant to see patients these days. So we find ourselves in a catch 22 situation. The receptionist was obtuse and defensive and then proceeded to discuss the medical issue in a loud voice at the desk whilst other patients were listening. This GP surgery is an utter waste of tax payers money. No wonder the NHS is in such a mess. | August 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Exceptional Nurse | 5 | I’ve been a patient at South Street for 16 years and always found the team competent and the care level brilliant, this evening’s appointment experience was another level, no waiting, in and out I felt seen, heard and respected.
I had my smear with one of the Practice Nurses and I have to say she was truly exceptional. I have a difficult history which she completely understood and treated me with respect and compassion. She carried out the procedure in the most competent and gentle manner possible considering my trauma. This is always a difficult and usually very triggering process for me and this was by far the least least triggering one I have ever had done in any setting. Respect and sincere thanks to her, she is a true professional and a credit to the Surgery. | August 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Disappointed | 1 | I phoned for a doctor's appointment and received a three minute telephone consultation and a prescription for a five day course of antibiotics. These tablets did not assist with my symptoms at all. I phoned and tried to make a face to face appointment, originally the receptionist tried to give me another telephone appointment. I refused and explained my position. Eventually I received a call offering me a face to face appointment one week later. I was told there was no other appointments and therefore, accepted the appointment I was given.
I felt too ill to wait a further week without any medication and made an appointment with a private doctor. She gave me a longer course of different antibiotics and I started to show improvement the day before my GP appointment. I kept my GP appointment as the private doctor felt I also had another medical issue that required attention.
The GP I saw made some negative remarks regarding me undertaking the private appointment even though I stated I could not wait a week for this appointment. Additionally, this GP gave me entirely incorrect information with regards to the x ray department at Herts and Essex Hospital.
I would like to add that I have been with this surgery for over 40 years and have only seen a decline in services, particularly with regards to the customer service of some receptionists, since the surgery chose to use the e consultancy and telephone appointment system. Before this I was very happy with the surgery. Other surgeries in the town, and over the country do not appear to use this method and the majority of my family and friends receive a lot better service with regards to being able to see a doctor face to face. | August 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Unable to book to see the GP | 2 | Called up the medical centre, waited on the phone line for until 8:45am approx, the centre opening time from 8am. There were 9 callers waiting in the phone line in front of me. By the time it reaches and able to speak with the receptionist, I can't book the GP appointment due to I didn't call at 8am in the morning on the same day. Well, if you do a quick maths 9 people in front of me and each take approx 5 mins with you on the call, of course will not be able to speak with you at 8am and that's wasted 45 mins waiting time. So I don't see why that is a case not able to book for the GP appointment.
This centre is not helpful when you ever trying to get to see the GP, especially the same day booking. Considering today is Thursday they close later than usual days. It happened before that if you want to see the GP appointment can be make in a week time which usually that case. | July 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Rude receptionist | 2 | The reception apologised and said she weren’t having a go but it sure felt like it. Complaining to me I shouldn’t be phoning up for prescriptions because they are really busy and now I have created a lot of work for everyone else. They shouldn’t be putting that on patients. I explained I wasn’t aware my son’s medication was on repeat prescription. The surgery was closed over Easter so I couldn’t sort out medication. Didn’t think we would need medication. It is suppose to be reviewed after every prescription which is why I didn’t think it was on repeat prescription. Being a single parent to a child disabilities is hard enough without the surgery putting their problems into me. | April 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Great practice but... | 5 | Drive for a living so took time off work for phone consultation appointment. When no one had called...I proceeded to surgery where no explanation was forthcoming. Was told a doctor would call me sometime today! Some appointment service. I asked if I could see a doctor and receptionist said she would call and let me know. Normally I have an excellent service from South Street surgery however today has been a bit below par. | April 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Cannot book appointments for my child of 13 years | 1 | I have been calling since this morning to get help for my child who is experiencing asthma symptoms - the receptionist refused to help me on the phone and I had to log it onto their online econsult system.After going through every option on their its a loop you can't actually book for your child on their e consult if they are under 18 !!?? so I now have to phone again - am 28 th in the queue - am at work I can't sit on a phone for 5 hours to book an appointment.How is this allowed to still be going on in this day and age?? | April 2023 |
E82074 | south-street-surgery | https://www.nhs.uk/services/gp-surgery/south-street-surgery/E82074/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Had a medication review consultation today. The Doctor who called me was really great; polite, courteous, kind, compassionate and empathetic. She needed to ask some difficult questions but asked these gently and checked my permission first. I understand she is a trainee GP and she should be commended for her excellent manner and approach. Well done!
I have always been happy with the care I have received from South St over the years. I think they do an amazing job despite the challenges the NHS overall face at present, and I wanted to commend you all for such great responsiveness and service to your patients.
Thank you. | March 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | More than just a doctors practice | 5 | I have been with the surgery for as long as I can remember and when they merged I was apprehensive about how care might change. I am beyond grateful for the consistent care I have received from the surgery. They coped incredibly throughout the pandemic and adapted their practice in order to care for their patients in the best way possible in the circumstances! Most recently they have continued to shine through the care provided to my partner in some really difficult circumstances when other services have failed us, it’s just so reassuring to know that Bridgewater will never let us down! Thank you isn’t enough for the gratitude I feel. The best surgery in the area by far! | November 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Fantastic & friendly service from receptionist | 5 | I called yesterday morning & registered myself for a call back . I was delighted to receive a callback after just a short while . I did not take the name of the kind lady that called me but she called me at 09:53 & I would just to really sing her praises and highlight her kind & understanding deameanour. She took real time to understand my needs & I thank her and the practice for this . Kind regards | July 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Great patient care | 5 | Extremely happy with my doctor surgery. I have requested a same day appointment twice this month and have been given one with no problem. The reception staff are always polite and caring and I feel that they listen. I also booked an appointment with my doctor and was seen in 2 weeks for a routine appointment which I understand due to demand. I am really pleased with the services provided as I have heard terrible things about other doctor surgeries in the local area and I feel mine is very well managed to be able to give appropriate treatment and same day appointments this is very reassuring if you are feeling very unwell. I know my doctor is available via telephone appointment if I need support and help and messages are sent via text from my doctor is a great way of communicating any on going treatment and results. I would definitely recommend Bridgewater Surgeries. I have been very happy there for 15 years and the service has got better over this time. Keeping up to the ongoing challenges and changes doctors surgeries have had to face especially in recent years. | June 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Fantastic service all round, from filling in the online consult form, to the telephone call received booking an appointment and then seeing the doctor. | April 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Caring GP | 4 | Once able to get an appointment my GP is very caring and thorough. She’s taken time to explain clearly what procedures need doing. | April 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Great Practice | 5 | This Practice was recommended to me by a friend a year ago and I have no regrets leaving my former Practice near me.
The staff at the reception are efficient, courteous and polite. To see a GP is always within days and in emergency in an hour or so.
Thank you Bridgewater Surgery. | March 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Friendly and Efficient! | 5 | I always put off booking appointments but it was so easy, I was seen to very quickly and the doctor was lovely, don't know what I was worried about. Bridgewater Surgeries provide such a great service and work hard to be there for us :) Thank you! | March 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Very helpful | 5 | I am going through a really hard time. With the loss of my parents and my break up. The doctor and the receptionists ate very helpful and understanding. They have guided me. This helped me to get the correct support and help I needed | March 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | As always a friendly & efficient experience | 5 | Contacted surgery via online consult on Friday, spoke to a GP on Monday and had minor procedure on Thursday and whilst there made a same day appointment for another family member. I have to say that all through the pandemic times and since I cannot fault the surgery, performing fantastically despite all they have to contend with. Receptionists definitely don’t fit the stereotype either! Thank you! | February 2023 |
E82013 | bridgewater-surgeries | https://www.nhs.uk/services/gp-surgery/bridgewater-surgeries/E82013/ratings-and-reviews?currentpage=1 | Frustrating | 2 | The e-consult form one has to complete each time one wants to contact the surgery is incredibly frustrating. Very unhelpful when one contacts for anxiety and depression.
And of course, no idea when one will get a phone call. Very unhelpful for people like me who don't work from home and dont want to talk about their health in the office with colleagues around.
I have given up on ever getting another face to face appointment with my GP.
The receptionists, nurses and GP (when I get to speak to one) are good though. | February 2023 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Efficient and friendly staff | 5 | I have been with this practice for most of my life. Over the years, there have been times when it definitely could have been better. Recently though, I have found them to be excellent. The reception staff are helpful, friendly and efficient. I have been able to get an urgent same day appointment for an acute issue & a same day call back appointment for another issue. The telephone appointment system is also greatly improved. It's a shame that they no longer offer the urgent walk-in & wait service in the morning but the Extended access facility is good. I recently had my flu jab at the surgery & it was very organised and highly efficient. | October 2023 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Horrendous | 1 | Today I phoned the practice wanting to speak to a GP as my husband has been in hospital and is still not himself. Firstly it's virtually impossible to get past the receptionist. Eventually I was offered a telephone consultation in 3 weeks!!
Completely unacceptable. This surgery needs to rethink it's policy asap. | June 2023 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | I started with this practice 6 years ago. They weren’t great then but have gotten worse and worse.
Today I waited over an hour to speak to reception. When I did speak to them they were shockingly rude. There seemed to be an issue with the phone connection on their end, I could hear them perfectly but they apparently couldn’t hear me. This would have been annoying but fine if they weren’t talking rudely about me to other staff! As I said I could hear them but they seemed to think I couldn’t. Doctor wasn’t much better in politeness.
No point complaining to the practice manager as they don’t get back to you.
Will be moving practice ASAP!
Do not register here if you are looking for a GP!!!!! | February 2023 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Terrible booking system | 1 | This surgery’s receptionists are dismissive and disinterested. The GP appointment booking system is obstructive and unfit for purpose. If you are working, caring after children or in any way unable to stay on hold for hours on end forget seeing your gp, ever. To be told there are no appointments at all and you can’t have one unless you phone 8.30am on a specific weekday and be prepared to wait for hours for their ‘weekly appointments release’ is frankly absurd. The surgery’s website is misleading and a lot of the information is out of date. You can only use Covid as an excuse for incompetence so long- shape up or shut your practice. So disappointed. | December 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Good service | 4 | I visited GMC yesterday and had my flu jab and again today to have my covid booster all arranged by text messages. Everything went like clockwork, very well organised. Staff were friendly and the doctor I saw was fantastic. | September 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Long waits, and can't get an in person appointment | 1 | have to wait over an hour to speak to a doctor, can't book an appointment and unable to get a face to face appointment. Covid protocols have been scrapped but this surgery still has them in place. Would be nice to have the option to see a doctor and not have to wait so long for to speak to a doctor. | August 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Excellent upgrade of telephone appointments | 5 | Ringing to speak to a doctor has improved beyond reconigiton, instead of having to constantly keep ringing in the hope of getting through. All you do now is ring and you are put into a queue and told your position which then counts down until you speak to the Doctor. | March 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Great friendly practice | 5 | Doctors are always kind & considerate & very grateful for their service.Have always listened & never feel rushed. | March 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | A caring professional practice | 5 | Despite the ongoing challenges the whole team from the receptionists to the GPS have remained accessible and aware of their patients needs. Whilst we are not back to “normal” the level of care offered has remained very high | February 2022 |
E82017 | garston-medical-centre | https://www.nhs.uk/services/gp-surgery/garston-medical-centre/E82017/ratings-and-reviews?currentpage=1 | Fantastic, caring and organised practice | 5 | Have been registered at Garston Medical Centre for a number of years. The receptionists are polite, knowledgable and caring (both on the telephone and face-to-face). The service I have received from the GPs has been first class - I find them very attentive and extremely good at listening. The practice seems to have particular focus on continuous service improvement and listens to their patients- for example, the telephony system was previous sometimes difficult to connect to switchboard - however recently the system has been upgraded where you are now held in a queuing system, rather than get an engaged tone. | February 2022 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Poor Experience | 2 | Dolphin House Surgery I’ve noticed has gone downhill massively over the recent years. Attended today with my fiancé to treat her anxiety and to get a fit note for universal credit and after being seen 10 minutes late, we was seen for 2 minutes (no exaggeration). They asked 2-3 questions about her anxiety from when she was a child! Not now? They have no understanding of her condition to date at all because they never asked. No time frame from when they would “digitally” send one over to universal credit. I expressed we needed a physical copy too however we have to “wait until it’s ready”. The doctor was running late and therefore seemed as though they were shoving us out and had no time for us. Disgusting considering they don’t know how she is feeling and have no understanding of her condition to date, only from years ago… Also seems an absolute nightmare to even get an appointment! I rang approximately 3 times at separate dates to get her an appointment and their reply was “it’s not urgent enough”, “book via the online booking system”.
It’s almost impossible to get an appointment via phone call and online. Terrible service now a days. | January 2024 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Terrific service | 5 | I rang the surgery on Friday 1 December and was offered an appointment that day. I actually attended on the following Monday and was referred to hospital which took place on Thursday 7 December. This was not an urgent matter but the response all round was really impressive. Top drawer service. | December 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Quick impressive service | 5 | Was mentally preparing myself being waiting on the phone for ages.... But No, phone was answered immediately, 1st in que, Boom!, booked in for blood pressure in 2 days time, all the admin done, thank you very much, fantastic service and super friendly! | October 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Excellent Surgery & Staff | 5 | I have always found the Dolphin House team to be fantastic. Always friendly and helpful when you call in. The doctors are all lovely and very understanding. The surgery itself is clean and welcoming, with plenty of parking out the front. | October 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I asked for copies of A&E copies from a hospital near Center Parcs after telephoning the hospital personally. I rang Dolphin House as the quickest way would be for Dolphin House to follow us which they did. Within 24 hours I was picking the copies up from Dolphin House surgery.
They are all lovely staff. Well done to you all. Thank you. | June 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Not great | 1 | I handed In a form on 19/05/23 I told the girl at reception I would pick it up on my next appointment which was 22/05/23, when I went too pick the form up, the other girl at reception couldn’t find it, a private form with personal information just vanished. No help whatsoever. The form could bee anywhere and staff couldn’t care less. Not professional at all, and don’t care for their Patti a private and personal information | May 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Medication review | 5 | My HRT medication was reviewed by a nurse via telephone consultation. It was easy to make an appointment and the nurse phoned me as arranged. She listened to my symptoms and concerns and after consultation with a GP together, we made a plan for my medication. The nurse was absolutely amazing, she made me feel human again. | February 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | A good experience | 5 | I have always found this practice to be very efficient in getting an appointment and treating me and my family with good care. I particularly wanted to highlight how lovely and understanding their secretarial team were when dealing with a recent issue. It made me feel very reassured as a patient to know they were supportive of me. | February 2023 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Fantastic practice and amazing staff | 5 | I am so lucky to be registered at this surgery.
I called today and the receptionist taking my call was so kind, helpful and empathetic. I genuinely felt she cared and wanted to help. Got called back by GP within an hour and was seen later in the morning. The GP was brilliant and thorough and now have medication to help me get better. I was so impressed when the surgery is very overwhelmed and busy just before Christmas at the fantastic service I received. Could not fault them. Thank you Dolphin House. | December 2022 |
E82092 | dolphin-house-surgery | https://www.nhs.uk/services/gp-surgery/dolphin-house-surgery/E82092/ratings-and-reviews?currentpage=1 | Brilliant Practice | 5 | This is one of the most efficient, helpful Doctor’s surgeries I’ve ever known.
I live with a complex health condition and the people here make it easy for me to drop tests, speak with a doctor, get prescriptions etc. The efficiency and the systems (such as using E-Consult) make life much easier than it has been with other practices. Even the size of the waiting room is helpful when you’re immune suppressed and don’t want to be too close to other patients. | November 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | not good | 2 | i have been told i am wasting his time as i was asking a question about my test results i feel when you get to a certain age they are not interested in you, why is it when you go into the surgery there is only 1 or 2 doctors there, why have all the new rooms when they are not being used. i am thinking of going to a private doctor. very unhappy with the way they treat people | November 2023 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | Rang early in the day - waited only a couple of minutes to speak to a receptionist. Extremely polite and efficient, booked me in for an evening call with a GP who was also polite and efficient. Sorted my private referral out straight away having been let down my the NHS system. People need to think before you write anything negative, these people are under extreme pressure and are at bursting point largely due to time wasters and an inefficient NHS service. | October 2023 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | Shocking service | 2 | We’ve lived in Puckeridge since Aug 2020 and have never been able to get an appointment. I have to take Thyroxine and a Statin so should be monitored 6 monthly, but have never been seen by the GP. Have however received a text message some time ago asking me if I was happy with the dose I take.
I now need to arrange an appointment and blood test as not feeling as well as I should, but it is absolutely impossible to get through to the surgery. When I drop my repeat prescription in, there’s always several admin staff around in the office, so why do they not answer the phones. I’ve been trying to get through since 8.30 this morning, could hold on at that time, after 9.00 am I rang again and have been in a queue ever since. What on earth do the staff and GPs do all day in this surgery. Next stepitake will to be contacting the General Medical Council to ask why this surgery seems to have no regard for its patients. | December 2022 |