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E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | Great General Practice | 5 | I have used this GP Surgery for many years.
As someone with a chronic health condition I rely on them in varying degrees throughout the year.
Polite, efficient and helpful staff.
Continued good service throughout these continuingly difficult times. | December 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | Never had a problem | 5 | I've been using this practice for many years. Reception staff have always been polite and helpful, I'm sure they respond to being spoken to in a courteous manner.
The doctors have always been top class. | October 2022 |
E82038 | puckeridge-&-standon-surgery | https://www.nhs.uk/services/gp-surgery/puckeridge-&-standon-surgery/E82038/ratings-and-reviews?currentpage=1 | Not Interested | 1 | We called the surgery this morning as our son has been bitten by something on his eye and it's swollen shut, the response from the surgery was to go to the chemist. We have been into the surgery twice in the past three years and there have never been more than three people waiting.
I don't think the 1.25% uplift in national insurance contribution to fund the NHS is good value at all totally disgusted. | August 2022 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Great practice | 5 | Once I understood how your systems works, I was very impressed with the help and service that we received. Nothing was too much trouble. From the receptionists to the doctor. Thank you all so much for your professionalism, kindness, thoughtfulness and hard work. | November 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Unable to contact | 1 | Trying to get test results I called and was held in a que for more than 15 minutes with the recording telling me I was in position number two throughout the call. Tried the auto call back and a recorded voice advised “no action taken” after the request was made. Tried the eConsult but advised no longer taking requests at 15.30. Tried calling the surgery to see if there was anyone actually working there to be held in a que at ever increasing positions. Gave up when I arrived at position number 9. | October 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Rude receptionists | 1 | Very rude receptionists, condescending and not at all helpful. A medication I need to take every day without fail or I will suffer and they cannot just get a signature before bank holiday and I will have nothing. My repeat prescription for years pharmacy deleted it but the surgery are not at all helpful in trying to get the script back across. I just get told "what do you want me to say?" "The doctor will be very angry with me if I send him a message" who cares?? Don't prescribe me antidepressants that cause awful withdrawals if you are going to make me go without them! | August 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Rude reception staff | 2 | Reception staff are rude. The lady I spoke to this morning literally hung up when I was trying to ask a question.
I was of the understanding that the NHS was to help people guess I was wrong. | June 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Sadly has deteriorated | 3 | It seems that this surgery is now run for the benefit of the doctors, not the patients. Before Covid, blood tests could be done here, & staff & doctors were easily accessible. I've not had a face to face appointment since before Covid - now I need a blood test ( do everything online they say , not convenient for oldies like me ) & a medication review, which I can't have until I've had the blood test - oh & when you call to make the review appointment you'll be required to tell your weight, & blood pressure! This surgery doesn't offer Covid vaccines & boosters (nearest are over 10 miles away ), I can't drive anymore, & can't afford taxis everywhere. The national health service in general needs a huge overhaul, plus making local patients the main priority for GP surgeries. It should be easier to get the basic things done at one's GP surgery - no Covid vaccine facilites, but they'll do holiday jabs & the like. And the e-Consult is too impersonal. No wonder people complain that our doctors don't know us anymore. They have become too detached from their patients, & forget that like with other big organisations are there to serve us. | April 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | Rude receptionist | 1 | Rang to enquire about a prescription that I will need and the receptionist was very blunt to me, I was on asking a question
It's stated on signs don't be rude to staff "well it works both ways | March 2023 |
E82062 | hall-grove-group-practice | https://www.nhs.uk/services/gp-surgery/hall-grove-group-practice/E82062/ratings-and-reviews?currentpage=1 | So pleased we moved | 5 | This Practice is superb. We moved to Welwyn Garden City four years ago and joined the surgery. Everyone is helpful and kind. Nothing has been too much trouble. The trainee doctors are excellent, one even rang me the day before my surgery to wish me good luck. His excellent support picked up how ill I had become whilst on the Waiting List for surgery and resulted in surgery within weeks. When I was prematurely discharged from hospital the excellent and quick response from the surgery saw me quickly back to hospital, the practice went above and beyond to support us in a crisis. The E Consult system is very useful, and we have all been seen promptly if necessary. Our daughter's Military application was dealt with efficiently and thoroughly. We would like to thank all the team for the support our whole family has received since our move, you are very much appreciated. | May 2022 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Exceptional Service, Thank You. | 5 | We would very much like to express our gratitude and thanks to the practice. It was mid afternoon last Friday and I was aware that capacity would have been reached several hours previously. My sister to whom I am a full time carer, is quite complex to deal with in the community. She was in great discomfort and had become extremely distressed and I was at a loss of how to help her. I can't put into words what a difference the receptionist we got through to made. This lovely lady was empathetic and at no time was she ever dismissive. She was patient and listened, she suggested several ways to help me and when these weren't possible she put us on the list to be triaged without any fuss and made it very clear what would happen next. It was a most welcome experience at a very stressful time.
We received a call from a GP within the hour and again was treated with kindness. This Dr also went the extra mile, thinking outside of the box and prescribing items that over the weekend made a world of difference, enabling my Sister to cope with the situation and bringing her welcome relief.
I have been with this practice all my life which is over 50 years. We have experienced many changes and like everyone else have sometimes found it challenging to adapt. However, the support we receive from the surgery is exceptional and without this it would be impossible for me to manage her in the community. We feel very lucky to have some amazing people fighting our corner. Thank you again. | September 2023 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Very reassuring | 5 | Your Review: One of the doctors, (not one I'd met) was reviewing a recent set of routine blood tests for me, and noticed a very small deterioration in one of the figures. As a result, my prescription needed to be altered and my results are now normal. It is very reassuring to me that such background checks are being done with such attention detail: it would be so easy for a small deviation amongst many to be missed. I am very grateful to the doctor, and to Peartree Surgery. | July 2023 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Called with urgent problem and although all daily appointments were gone given same day time to see Practice nurse who was able to prescribe me antiobotics. Really impressed with everyone I dealt with. | July 2023 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Poor practice | 1 | I have been trying to get an appointment for my son for the past week, there is never any appointments to offer even if you call early in the morning. They eventually offered an appointment for a months time away this is appalling service some issues can not wait a month and require investigations to start as it’s not always as simple as one doctors appointment to get the issue solved. | June 2023 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | morning competition to book an appointment | 4 | Patients are expected to try for non-urgent appointment every morning by calling or by going online until they get one. After variable time period in the morning, the appointment booking is closed everyday. Even non-urgent appointment booking process is suspended. I will have to try everyday even if I need the appointment in a months time or later. Is this not unavoidable anymore? | March 2023 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I had been having trouble with the pharmacy I normally get my repeat prescriptions from for some months now. They ordered items I did not need, or completely forgot to submit a repeat prescription.
I contacted the surgery and spoke to one of the prescription clerks. She was incredibly helpful and very understanding. She submitted a prescription and changed the pharmacy for me. Can’t thank her enough. | August 2022 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I initially contacted the surgery regarding Covid symptoms and for advice as my asthma symptoms had worsened. I was contacted almost immediately, the GP was very reassuring and helpful.
I went on to develop post covid syndrome/long covid and received excellent care and support. Everyone from the receptionist to the GP’s have been supportive and caring,
I would have no hesitation in recommending this practice. | July 2022 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Great Nursing Care | 5 | I wish to thank the entire Peatree Lane and Moors Walk Nursing Team for the excellent care provided to me from January until May following a minor procedure. The whole team are a credit to the practice and the NHS. | May 2022 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | I’ve been using The Peartree practice for 25 years and I can truly say it’s gotten better with age, gone are the long waiting time when trying to get an appointment or Triage call, prescription sent more or less straight away, continuity with Dr’s. Keep up the good work- thank you so much. | May 2022 |
E82040 | peartree-lane-surgery | https://www.nhs.uk/services/gp-surgery/peartree-lane-surgery/E82040/ratings-and-reviews?currentpage=1 | A really caring practice | 5 | This is a really caring practice. All staff, both medical and administrative, do their best to help patients with their concerns. I have had to contact the surgery quite a few times recently and have been treated with great consideration and kindness by all concerned. My problems have been taken seriously and everyone has been very helpful. I find this to be an excellent practice. | March 2022 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Great practice | 5 | Normally can get appointment and extended hours make it easier for an appointment with working hours. | June 2023 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Excellent service | 5 | During the strep scare with children I contacted the surgery and was immediately offered a same day appointment. Receptionist was very attentive to my concerns and my child was seen that morning by a GP who also advised me of abx shortage and most likely pharmacy to visit to get medication | January 2023 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Lovely supportive team | 5 | The Spring House team are kind and supportive and do their best to help patients. Even when very busy they listen to your issues and do they can to fit you in with a doctor. The doctors are also kind and proactive in helping you . Overall the team do their very best to help you with your health and make you feel they have time to listen to you. | December 2022 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Bad Service | 1 | I was booked this service by my GP surgery for Saturday clinic (26/11/22)
The lady on reception barely looked up at me. No sympathy or compassion, just said “you can’t be seen” for being 5 mins late. I know it’s not good to be late but I’m an ex-practice manager, if you see someone in pain or distress it doesn’t take much to ask the doctor themselves if it’s still ok for a patient to be seen. Receptionists are trained to say “I’m not medically trained” so a word of advice would be, don’t make medical decisions on your own. I’ve got funny coloured stools coming out. God knows what’s wrong with me. A smile or a bit of compassion would have been nice today but I’ve left untreated and feeling worse then I did to start with. Glad I’m not a regular patient. Thanks Springfield Receptionist! | November 2022 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Very supportive team | 5 | I have called and visited Springhouse numerous times over about a decade. Of course they can’t magic appointments up when not javailable, however they are very attentive to patients needs. For example they called me recently with a late cancellation. They often give you the extra time and reassure you when you need it most. I am most appreciative of the reception team, doctors, nurses and pharmacists. I have found staff in all these roles go over and above to help you . | September 2022 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Great practice | 5 | Reception and office staff are really kind and helpful. The GP’s are equally amazing. Always take time to listen and discuss before prescribing any medication | September 2022 |
Y02639 | spring-house-health | https://www.nhs.uk/services/gp-surgery/spring-house-health/Y02639/ratings-and-reviews?currentpage=1 | Used to be a great practice | 3 | The practice which used to be 8am to 8pm Mon to Sun, with walk-in appointments was so great that we would tell our family members we had the best practice in town. Now with limited times and no appointments with a flawed system where calling at 8am and 1pm gets you no appointments other than time wasted on the phone queue - they really have gone down the drain. It's a shame really as the doctors are really great. But when they tell you to make an appointment urgently to discuss results from tests taken and the next available appointment is two weeks away
.. you might end up dead before they ever call you back.
Other than the general practice area been so badly managed with the doctors timings, the midwife and nurse appointments were available abit more readily for myself during pregnancy and my new baby and his vaccinations.
Bring back 8am to 8pm, and walk-in appointments! Serve your community!
What sucks even more is that the urgent care centre across the road from this practice has also reduced thier hours. What is wrong with this system? Shame on you nhs! | April 2022 |
E82041 | the-garden-city-practice | https://www.nhs.uk/services/gp-surgery/the-garden-city-practice/E82041/ratings-and-reviews?currentpage=1 | No equipment for wound care | 2 | Regularly attend the surgery for wound care. The surgery always has little to no wound care stock. The nurses do the best job possible but often I need to go to QE2 where they have all the equipment. | December 2022 |
E82041 | the-garden-city-practice | https://www.nhs.uk/services/gp-surgery/the-garden-city-practice/E82041/ratings-and-reviews?currentpage=1 | Excellent staff and doctors | 5 | Recently joined this practice excellent staff and doctors very polite treated with respect and kindness also like to thank the reception staff and practice manager who sorted my blood test results out | October 2022 |
E82041 | the-garden-city-practice | https://www.nhs.uk/services/gp-surgery/the-garden-city-practice/E82041/ratings-and-reviews?currentpage=1 | Impossible to reach | 1 | I call and wait for 30 -60mins just to get cut off. Can't access their online system as it tells you to contact the surgery to register so that's a waste of time. Maybe they want people to walk in to book appointments. | July 2022 |
E82041 | the-garden-city-practice | https://www.nhs.uk/services/gp-surgery/the-garden-city-practice/E82041/ratings-and-reviews?currentpage=1 | Above and beyond | 5 | I saw the nurse today, she went the extra mile for me which I get the impression she does for all her patients. What a star! | June 2022 |
E82041 | the-garden-city-practice | https://www.nhs.uk/services/gp-surgery/the-garden-city-practice/E82041/ratings-and-reviews?currentpage=1 | Good Doctors if you manage to get an appointment!! | 2 | Unreasonably long telephone wait times (frequently over an hour just to get through to reception!) When you do manage to speak to someone standard non emergency appointments are gone.
Since amalgamating their practice in to one main building (Birdcroft Road) Phone wait times have become ridiculous and extremely frustrating. | February 2022 |
F81173 | douglas-grove-surgery | https://www.nhs.uk/services/gp-surgery/douglas-grove-surgery/F81173/ratings-and-reviews?currentpage=1 | Huge improvements | 5 | I have been a patient at Douglas Grove for 12 years and a few years ago you couldn’t get through on the phone and appointments were hard to come by. I hadn’t been for a few years but in the last year have had a few appointments. The new phone system has made things a lot easier. You may have to wait but you at least know how many people are ahead of you.
I have always been able to get same day appointments with Nurse practitioner or Dr or Telephone appointments when I don’t need to be seen in person. For non-emergencies I have been able to book online for appointments within a week.
When being seen in person it has been on time or within 15mins of my appointment time (and that was only because they were a Dr down).
It has been a pleasant surprise to see the changes. They have clearly worked hard to improve the patient experience. | November 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=1 | Service has collapsed | 1 | Unable to make a booking at reception…..told to phone instead as they don’t have enough medical staff due to sickness.
Made over 100 attempts to get through the following morning, finally got through at 8.45am, answer phone message directs me to the online booking system…. Use option 2 for reception…..which is then engaged so a total waste of time
Can’t use the online system as that’s been turned off.
Get through again at 9.15 and this time don’t press 2 …. Wait for the end of the message and Get into a queue system which when finally answered ….told that there are no appointments left and told to try again tomorrow.
We can however take time off work and come for the 1230 emergency queue but as we can’t get there until 1.15 am told we have to rest everyone the same so turning up late to this is not an option. Explained that my wife can’t leave work early and in return the Receptionist says that we’ll if it was an emergency she would take the time off….a total lack of understanding of what my wife does for a living but a superb example of why the surgery has no staff at the moment.
Very sadly concluded they are not functioning as a viable service, no compassion and no organisational backup plans. | December 2023 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=1 | Great as always | 5 | Used the e-consult and had a phone call within two days, appointment with my Dr within 4 days.
The appointment was only in 4 days, because I prefer to see ‘my’ Dr., otherwise it would’ve been made sooner.
In all this chaos and criticism, I felt I had to leave a Thank You (couldn’t use capitals) to all the staff for listening, supporting and understanding.
Thank you
Theresa Leonhardt | September 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=1 | Booking system a joke. | 1 | I keep trying to book an appointment for my daughter after being told by a doctor I need to make an appointment for 4 weeks time. I get told, call in 3 weeks as the diary is open, I do this and then I get told call in 2 weeks so I do that and it’s still not open. Your reception staff are not compassionate at all and I ended up crying on the phone as I’m so stressed trying to get an appointment for my baby and I can’t just sit on the phone for 20 minutes at a time with a new baby trying to book an appointment. The answer I got is ‘the diary isn’t open the person that does the diary hasn’t released it’ can’t even give you a time of when this diary is going to be opened. I have never known anything like this and still when you’ve got a new mum on the phone crying there’s no apology for being told to call today and still not being able to book an appointment. It’s an absolute joke and the reception staff definitely need to go on training courses or just be a nice human being!!!!!! I have a feeling I will call up and then they will tell me all appointments are full. | June 2022 |
F81105 | little-waltham-&-gt-notley-surgery | https://www.nhs.uk/services/gp-surgery/little-waltham-&-gt-notley-surgery/F81105/ratings-and-reviews?currentpage=1 | The Pharmacy Staff and New Driver | 5 | Absolutely Fantastic Service! The pharmacy must have realised that some of my medication is to heavy for me to carry with my current medical situation and without any prompt from me arranged for the intire prescription to be delivered to my home. This was a most welcome surprise as it is sometimes difficult to arrange transport to collect my meds. So a huge Thank You to everyone who made this happen. | February 2022 |
F81149 | the-laurels-surgery | https://www.nhs.uk/services/gp-surgery/the-laurels-surgery/F81149/ratings-and-reviews?currentpage=1 | Shocking service | 1 | I understand that the NHS is stretched and that GP surgery’s are busy.
However during the past month I have had no choice but to access out of hours services for my 8 year old child who had a severe chest infection, my husband had to attend out of hours for ongoing stomach problems where he was advised to book a follow up GP appt that we have been unsuccessful in getting.
I called this morning and got through after 8 minutes to be told, sorry no appointments call back tomorrow. I suffer with aniexty and have a throbbing pain behind my knee that I am concerned could be a DVT, therefore I will be attending A&E just incase as I’m unable to get a medical opinion.
Can’t remember the last time I actually was given an appointment for anything. We will be moving surgeries as even the attitude of those on the phone is appalling each day. | October 2023 |
F81149 | the-laurels-surgery | https://www.nhs.uk/services/gp-surgery/the-laurels-surgery/F81149/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Excellent audiology service. The waiting time was short,the audiologist gave me an explanation of the process of extracting the surplus wax lodged in my ear. The whole process was without discomfort. | May 2023 |
F81149 | the-laurels-surgery | https://www.nhs.uk/services/gp-surgery/the-laurels-surgery/F81149/ratings-and-reviews?currentpage=1 | Terrible service | 1 | If you're lucky enough to get through on the phone, you've got to be extra lucky to get past the reception for even a phone call from the triage. I've been trying for 2 years to get an appointment over stomach issues and still have not seen a doctor. There is high risk cancer I my family and I'm concerned. The anxiety I get just trying to get an appointment is debilitating. Just all round awful practice and service! | January 2023 |
F81149 | the-laurels-surgery | https://www.nhs.uk/services/gp-surgery/the-laurels-surgery/F81149/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Excellent surgery. All of the staff are highly professional, very efficient and friendly. The Doctors are very thorough and must be some of the best available. The surgery is spotless and run to a very high standard. | December 2022 |
F81149 | the-laurels-surgery | https://www.nhs.uk/services/gp-surgery/the-laurels-surgery/F81149/ratings-and-reviews?currentpage=1 | No help at all | 1 | Felt very ill & had a fever for 5 days peaking at 39.1 and averaging 38+ ( tested neg for Corona ) have diabetes and my blood sugars were completely messed up. I rang 111 who said I should ring my GP straight away but I was unable to get through. Symptoms did not improve overnight so rang GP 27 times from 8 am the next day and eventually got through at 8:30 to be told no appointments left and they were closing half day for training so there was nothing they could do and I should call back for an appointment in the morning but as I pointed out there was no guarantee there would be any appointments in the morning since there were non left that morning. I was then advised to call 111 again but they had already advised me to call my GP who offered no help whatsoever.
If symptoms don’t improve then I will be another patient who ends up at A & E as my GP surgery isn’t able to offer any help or advise…..not even a call back from a nurse.
Looking forward to the new Beaulieu Park surgery being opened…..they may not be any better but doubt if they will be worse. | June 2022 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Great receptionist | 5 | Visited surgery today with a query the receptionist was extremely busy with various patients I was very impressed with the calm and efficient manor she dealt with everybody in the queue | August 2023 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Lack of information | 4 | My experience with Aveley Medical centre has been good however I do have an issue with repeat prescriptions
Why can’t we use the NHS app to order our prescriptions it makes life easy and is quick .
Now we need to E-mail or visit the surgery , I was told we could phone but now have been told no you need to E-Mail !
Why cant they get a system and stick to it . | June 2023 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I have read the reviews on this practice and I struggle to find a bad word to say about them. Always really helpful (maybe not bluebell) and really friendly. I’ve always been listened to and the receptionists are always polite and really helpful. I see a particular doctor as I prefer a female member of staff and she always goes above and beyond for me which yes does result in often waiting over an hour but I’d rather that then have a doctor that didn’t care. I often hear people moaning about how long they have waited while sitting in the waiting room but i think the fact that they have a face to face appointment should be enough!! Lots of practices are still not seeing people!!Continue the good work Aveley Medical Centre!! | April 2023 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Very poor practice on over the phone requests | 1 | I was advised, today my medical review required a further blood test, yet my review is booked for the 22nd of this month. No one advised prior to this I needed a further blood test. The rep was unable to say why the test was needed, and whilst understanding to point, just continued to repeat she was just a member of staff. The practice manager was in a meeting.
On going down to the surgery, a very apologetic representative said the blood request was non urgent, and simply a routine test in 3mths, and the practice manager was not in a meeting but in fact gone home!
The upshot is despite being closed for Staff training on a regular basis, no has thought to read a report, and advise a patient they need a blood test and text them, or in my case no worries pick it up in a couple of months. Not exactly rocket science just good practice.
Sad to say this is not an isolated incident | February 2023 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Improvement | 3 | Having previously left an honest review of the practice that was non complimentary, I believe in giving credit where it is due. I sent an email on 4 Jan 2023 as I am feeling quite unwell and COPD was not helping with my breathing. I received a response and medication the very next day. Thank you Aveley Medical Centre, hopefully I will make a speedier recovery now. | January 2023 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Horrendous | 1 | I am a Carer for mum and have to deal with this place and without a shadow of doubt that this is the worst Surgery that I have ever had to deal with. Communication is awful, when you talk to someone other than Receptionists, Triage for example they are down right rude. They never follow up on a condition ask for medication reviews with patients or have any type of on-going monitoring of someone’s condition, or ever seem to come and review a patient if they are unable to attend the surgery. They don’t even want to deal with in any depth any unusual conditions and I personally have been asked what I think they should do next regarding medication. | November 2022 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Worst Practice in Thurrock | 1 | Guys hospital wrote to surgery asking GP to prescribe a new medication on 18 August. Hadn't received it at end of September despite phone call requesting it. Text to say meds were ready when collected totally wrong then a call the next day saying not to take it. Medication phone call was a day late.Got to see GP last Monday for a foot and leg infection prescribed antibiotics and referred to DVT clinic told to go back if when course of tablets run out and still have the complaint.Phoned today as still have the problem told I have to go through the Triage system to speak to anybody. Had text later in morning requesting a photo of leg I sent this immediately no reply as yet so antibiotics have run out and there will be no continuity of medications. | November 2022 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Grossly oversubscribed. | 3 | No wonder Aveley Medical Centre is struggling, it's likely completely overwhelmed with patients. More recently they seem to have pulled their boots up and my personal experience is one of improvement in recent months.
Hundreds of new homes in Aveley and more to come. No extra Medical Practice! Run ragged I expect and seems many of the original Doctors have fled the Sinking Ship. Who wants to be a GP these days? Nobody apparently. Here lies the problem.
So good luck Aveley Medical Centre, you have an impossible task ahead. | March 2022 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | Never called | 1 | Waited all day for a call that never came.
Have covid and asthma is playing up with it. Just wanted some advice for what may help. Haven't slept in 3 days cause of the cough and weezing. Did an econsult that was asking stupid questions to get a text saying I had a telephone call booked for this evening. Waiting for it so didn't tie up 111 resources. 8pm came it no call. Tried to call the surgery and it was closed.. Absolutely disgusting to leave someone waiting like that. | March 2022 |
F81010 | aveley-medical-centre | https://www.nhs.uk/services/gp-surgery/aveley-medical-centre/F81010/ratings-and-reviews?currentpage=1 | dissatisfied | 1 | been ringing for some hrt medication since 24th dec 2021 , keep being fobbed off or being told by receptionist that i am on the list for a call but dont know when , meanwhile i feel like rubbish , have kids to look after and a job , the team will decide how important it is , well its important to me as i am going through it and cant get help , where is that right ? they dont seem to care | February 2022 |
F81669 | derry-court-medical-practice | https://www.nhs.uk/services/gp-surgery/derry-court-medical-practice/F81669/ratings-and-reviews?currentpage=1 | Worst experience | 1 | This surgery is near on impossible to get through, after a 1000 calls i finally got through to be told no apps, when questioned the receptionist put the phone down telling me they didnt have a correct telephone number (on which they have previously called before) didnt even bother trying in any capacity! Phoned back to ask to speak to practice manager to be told they are unavailable in meetings all day , no can i take a message, call back nothing ! My health has seriously deteriorated at this surgery there is no patient care and respect at all. | April 2023 |
F81669 | derry-court-medical-practice | https://www.nhs.uk/services/gp-surgery/derry-court-medical-practice/F81669/ratings-and-reviews?currentpage=1 | Awful Practice | 1 | Aggressive, patronising and dismissive. Lack of support for the last 8 months with on-going health issues. Sent from pillar to post, spoken to by all members of staff rudely and aggressively, not listened to and lied to. I feel let down from this surgery. | January 2022 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | A great surgery the doctors are very welcoming make you feel at ease listen and help with the treatment you need or further assessments. Reception staff are also very nice and helpful. | April 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Best surgery in South Ockendon | 5 | Brilliant surgery, all the reception staff are very friendly, doctors are very understanding, most of the time I can get an appointment on the same day, best surgery in South Ockendon. | April 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Frustrated caller | 2 | The Dr's, Nurses and receptionists are very good if you can get to talk to them. After an hour on the line (I started the call at 8oclock) I gave up. I have been calling on an off since then (it is now 11.42) If you want to sit on the phone all day this is the surgery for you. | April 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Great practice with supportive and responsive staff | 5 | Doctors and nurses are supportive and always take time to listen to patient’s issues. I have not experienced any problems with obtaining an appointment | April 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Very good GP surgery | 4 | My overall experience of this GP surgery has been very good, my needs have always been addressed and all of the Doctors have been really good. The only thing that is difficult is when you have to call at 8am on the dot to get an appointment and sometimes even when you do this you are like 16th in the queue and an appointment is not guaranteed. I think the booking system needs to be updated in some way but other than that it’s a very good GP surgery. | March 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Excellent Doctor | 5 | On my visit the surgery was clean and organised with plenty of information leaflets and a scrolling information TV Screen.
There was also an automated Self Check In screen. | January 2023 |
F81632 | dr-yasin-sa-practice | https://www.nhs.uk/services/gp-surgery/dr-yasin-sa-practice/F81632/ratings-and-reviews?currentpage=1 | Fantastic, Caring GP's | 5 | I received an urgent appointment on the day due to my concerns and the GP I saw could not have been more helpful. She dealt with all my concerns and explained them all fully to me and included me in the treatment she was suggesting. I felt that all my concerns were listened to and addressed. I could not recommend this surgery and GP enough. | August 2022 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Delays on routine appointments | 0 | I arrived five minutes before my appointment time. Fifteen minutes later, the person in front of me was called in. I asked reception if there was a delay and was informed there was a 30-minute delay as the person in front of me had a 20-minute appointment booked and had gone in. All I needed was a routine blood pressure check and needed to get back to work so I couldn't stay. I know delays can't be helped but 30-minute delays on routine appointments is not helpful when you have work. | November 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | avoid | 1 | been with this doctors surgery for over 20 years, it's been deterioting over the years. current practice doctors are good but let down sometimes by locums and struggle to see the actual practice doctors. A particular member of the reception team does the bare minimum which we've experienced before with same person. Very unhelpful and non caring. struggle to get through on phone lines at 8am for appointment and when you do get through most appointments gone. it has got better with regards to the online system patch however. Certain people in reception really let the practice down as do some but not all locums. | November 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Lovely practice | 5 | Every time I have needed a GP for either myself or my children I have been able to get an appointment and mostly have it sorted that day. The nurse is kind and friendly and the doctors are thorough explaining the symptoms as well as giving the diagnosis. | October 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Very good service today | 5 | Called the surgery at 8:00am
My call was answered within 15 minutes
I received a call back from the doctor at midday, after a short telephone consultation, the doctor asked to see me
I was seen, dealt with and left with a referral within 20 minutes.
Very happy with my experience today. | October 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | No one picks up the phone | 1 | I called their prescription department number of times today, no one picked up the phone. Surgery picked up but didn't help about my query. | September 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | No respect for your time and rude receptionist | 1 | There are a lot to say about this surgery.
I arrived to my appointment on time today but waited over 40 minutes.
I feel like receptionists is just calling everyone at the same time regardless of the capacity of the surgery.
Receptionist was rude when I mentioned that.
They are not organised; when they gave me a phone appointment two weeks ago, they didn't give me any specific time for the call and just called me whenever they wanted. I missed number of appointments like that because I didn't know when they were going to call and I wasn't in an appropriate position to answer a call when they did. Worse part is doctor doesn't call you back if you miss that call or receptionists don't put you in touch with the doctor when you call them back !
They should be more respectful to patients. | August 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | Completed an online form at 9am, phone call 9.30am seen by doctor 10am. Amazing service and impeccable customer service | July 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Very good service today | 5 | Got appointment, spoke to doctor and followed up quickly. Visited and was given prescription. There was a problem which was sorted very quickly | June 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | 10out of10 | 3 | Today 8th May 2023 call about a concern told GP would call and within 2 hrs called me ,after a quick consultation, told me to come down straight away ,so as to address it inperson .so on this occasion (Brilliant service) | May 2023 |
F81134 | peartree-surgery-&-west-horndon-surgery | https://www.nhs.uk/services/gp-surgery/peartree-surgery-&-west-horndon-surgery/F81134/ratings-and-reviews?currentpage=1 | Good service | 5 | Overall a very welcoming and efficient service. I was seeing Senior HCA for routine check. Was a great experience from start to finish. | April 2023 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Useless and unhelpful | 1 | No announcements about changes to services.
They no longer accept Sharp's boxes when they used to so leave patients without a safe disposal of sharps.
Avoid if you have a medical condition | September 2023 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Contact is a joke | 1 | Literally every time I try and call for my children for either an appointment or prescription I’m on hold for 30 minutes at a time and always get cut off.
I have to drive down there and their excuse is either there phone lines are busy or the phone lines are down.
It’s been like this for going on 2 years now something has to change | March 2023 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | More rubbish and lack of interest in patient healthcare | 1 | Rang this morning as Inusilin pen stopped working and cause very high blood sugars over the last couple of days. Promised a call from a GP this morning due to the problem with what pen. No call and when I tried calling later afternoon. 45 minutes and no answer from the surgery so gave up on the call. They just don't care and can't be bothered. | January 2023 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | The saga continues... | 3 | So the saga continues from my previous E-mail which was recieved/acknowledged on th 14th of December.
on the doctors recommendation I was asked to make an appointment to have an ecg done at the centre, so ask at the reception to which I got the rather blunt answer the the machine was broken, great does anything at this practise work?
Another patient in the waiting room said ask them to refer me to Thurrock Hospital, well if the lady on the desk could not be bothered to be as helpful to say this, I will wait and ask again in a couple of days.
When I was requested to see the practise nurse for a blood pressure check, she did not have the correct size cuff (adult) so I ended up using the one usually situated in the waiting room. | December 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Poor practice and no one even looks at the reviews | 1 | There is one receptionist in particular who is always incredibly rude. Never lets you talk and is very quick to give out advice that she is not qualified to administer. I notice no one ever reads the reviews which means it is not taken seriously. I think it’s time to contact the local MP. The reviews on Google and on the NHS site give me reason to believe that everyone is having the same horrendous experience. | December 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Useless - phone and repeat prescription services | 1 | Having major problems in contacting surgery. Staff not answering phone and have been left on hold and have often given up because I couldn't hold any longer.
Need to request a repeat prescription but spent ages trying to sort out review of one item and when I have got through they are not interested in trying to help. Will run out of a prescription item before I will be able to get it prescribed due to the current hold up as cannot get the time off work to go to the surgery to get this resolved. I could end up in serious medical problems unless this is resolved. Approx 3 weeks and still not help. As no number given on who would call I was unaware of a unknown number calling as I don't receive calls from the number so had been blocked previously as thought it was a spam call. Trying to resolve another call but cannot get through to the GP as usual. | November 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Useless | 1 | Again, as I struggle to call the surgery I have had to wait to visit the surgery to discuss a diabetic review. Only dates available are dates I cannot make and need to have a prescription item reviewed but need another appointment for that to be done and have to wait 10 days for a telephone call on the review. Just hope I can stretch out the blood test strips to last until the prescription is sent and available for collection from the pharmacy. | November 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | On Hold | 2 | Once again on hold as I type this, after it actually connected and got this far.
The phone would have the auto answer 'Welcome to Purfleet care center' then hang up.
I can see the practise from my front door but my mobility is not great at times of Gout flare ups.
Trying to get a medication revue before I run out of medication.
The phone system is constantley faulty so I can sympathise with the receptionists who suffer the brunt of peoples frustrtions.
Oh and a proper lick of paint would not got amiss as it looks like someone has tried to do this and it looks terrible.
P.s thats now 50 minutes of being on hold | November 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | poor telephone service | 1 | Every time I call the doctors, I get approximately hold music for anything between 30-60 minutes, the line then rings, it continues to ring and ring and ring.......and then it just cuts you off.......after waiting for up to an hour. No hold service, no message service, just cuts you off. | November 2022 |
Y00033 | purfleet-care-centre | https://www.nhs.uk/services/gp-surgery/purfleet-care-centre/Y00033/ratings-and-reviews?currentpage=1 | Useless again | 1 | Due to the problems trying to call I visited the surgery to try to sort out the repeat prescription problem. Explained the situation and told I would get a call.
Finally got a call and I explained the problem but they have not done as I asked so I still have the same problem. Need certain items to be prescribed together but two items are on different dates. They just don't listen and don't help at all. Total rubbish from the surgery again. | September 2022 |
F81197 | sancta-maria-medical-centre | https://www.nhs.uk/services/gp-surgery/sancta-maria-medical-centre/F81197/ratings-and-reviews?currentpage=1 | Professional manager and great practice | 5 | It was an absolute pleasure speaking with this new manager who not only understood my concerns but also offered to meet in person. He was able to offer an appointment for me with the pharmacist who dealt with my concern very well about my medication. The surgery is very good and care patient. With the new manager who is so humble and polite, I am sure I will continue getting the best care ever. | July 2023 |
F81713 | benfleet-surgery | https://www.nhs.uk/services/gp-surgery/benfleet-surgery/F81713/ratings-and-reviews?currentpage=1 | Simply the Best | 5 | My date may be published as May of this year, but my experience of this practice over the past 8-10 years is nothing but complimentary. It's rare these days to find a family practice(literally) but they are all excellent. Mum, dad, daughter and son.
Without being able to publish names my most recent experiences have been with the son. His caring, thoughtful attitude, knowledge and superb support is the best I have ever witnessed. He makes you feel like you are his only patient. Now in my sixties I can honestly say I have never been treated so well.
The reception staff too are excellent, always polite and happy to help where they can.
Simply put, just a superb practice. | May 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=1 | Can not get any basic medical treatment | 1 | Phoned this practice and spoke to reception who got a doctor to phone me back about a home visit for my dad who is housebound. Unfortunately, I couldn't be available on the Tuesday the doctor suggested, so she said that she would phone me back with a home visit appointment, this was last Thursday, it is now Wednesday afternoon and no doctor visit or update from the practice, so I've had to phone them back, sit on hold and they wanted to send a paramedic out not a GP. Now I have to wait for them to phone me back sometime today. Will a GP come out and see my dad, who knows?
You can not even get basic medical treatment from this surgery there taking more and more patients on their books but current patients on their books can not get basic medical treatment or care | May 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=1 | Family can not get basic medical care from this surgery | 1 | I have not had a smear test in over 5 years and the last time I went to the surgery to get a smear test one of the receptionists got aggressive with me and told me to leave. I contacted the Practice Manager and she could not care less. My brother and I have not had an asthma check-up in over a year. My dad's doctor does not want to help him because he is housebound she just wants him to be sent back to the hospital so she does not have to deal with him. She said she was going to look at my dad's CT scans and MRI scans he had at the hospital but did not bother. We asked if he could go back on medication for high cholesterol and again she did not bother. He is on medication that needs monitoring and no one has checked up on my dad. My mum was put on medication and not monitored at all after about 3 years she started passing out after taking this medication so we stopped the medication. The St George's Medical Practice does not even supply basic medical treatment or care as a patient, they will not listen. It's either their way or the highway. | March 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=1 | No medical care now for housebound patents | 1 | My dad came out of Hospital and is now housebound he is very ill but the family has asked for a doctor to come and see him 4 times but she will not come out and the receptionist says yer yer yer when we say he needs to see a doctor all they have sent to our house is a paramedic who did nothing for my dad so my dad is still ill and he can not even get basic medical treatment from this doctors surgery. | February 2023 |
F81142 | dr-baker-&-partners | https://www.nhs.uk/services/gp-surgery/dr-baker-&-partners/F81142/ratings-and-reviews?currentpage=1 | Awful practice | 1 | So difficult to make any progress with this surgery. If you are luckly enough to speak to someone, receptionists are generally rude and unhelpful. I finally managed to get an appointment but they would only book me a phone consultation. Waited two weeks for that phone call to then be told by the doctor he cannot assess me over the phone so I would have to come in. I'm now waiting for test results that are already late but you can only phone between 1pm and 2pm to get these, and if you are waiting in the phone queue and it gets to 2pm they simply cut you off. It's like a sketch from Monty Python, only not that funny! Let's just hope I dont have anything seriously wrong. I can see why people end up phoning an Ambulance or going to A&E out of sheer frustration of the poor service they get from this surgery
Update: Just to add to the above, and separate to the issues above, this surgery have now completely messed up a repeat prescription. Firstly I was unable to order online as I normally do as they had failed to update my records following a medication review. I have had the displeasure of speaking to three very rude and arrogant staff to get this sorted. I had to explain their mistake to the lady who is responsible for prescriptions who suggested it was my fault for ordering online, but admitted she had absolutely no idea how online ordering actually worked. How on earth can the person in charge of prescriptions not have knowledge of the online ordering process. Simply unbelievable!! | April 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Appointment for my dad | 1 | Trying to get an appointment for my 87 year old dad with his gp. The only option is for 5 weeks time before 9 am. There are no appointments available (ever) after 9.00 am unless you are willing to be number 35 in the queue and secure one for that day. Apparently they are all block booked. As it’s not possible to call at that time, I’m not sure how I’m ever going to get him an appointment. It’s basically them refusing to provide him care and wondering if I can report them to nhs. | February 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Consistently great service | 5 | I’ve been with this practice for over twenty years. I find it very easy to get in touch with the surgery to make an appointment, order a repeat prescription or make a general enquiry.
All staff are polite, friendly and happy to help. This surgery came recommended and it has never disappointed. | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Useless phone line | 1 | After trying time and again for a week using option 3...tried option 5 and actually got through to someone within 5 mins....their excuse was sheer volume of calls which I dont believe for one minute...everyone use option 5 as a back up | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Useless phone line | 1 | Tried and to get through but no joy...absolutely useless phone line...its pot luck as to whether you will get through...sick to death of trying to get through...sort your poxy phone line out | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Telephone system not fit for purpose | 1 | i have been a patient with this practice since it first opened, and it was always pretty good. However since around 4 years ago it has fallen off a cliff in its ability to provide any kind of a patient service. The telephone system as many people have noted is beyond a joke, and could very easily be improved with some very basic changes.
In addition, there seem to be more and more persons working in the reception/ administration area, with less and less efficacy.
I n addition to the basic problem with actually getting to speak to someone, when you do the is very often no appointments available.
By far for myself, and my very elderly Mother, the drastic deterioration of the prescription service needs urgent attention.
Almost every prescription we have needed in the last 12 months has been either very late, incorrect, or gone missing.
I have lost count of the times I have had to take time off work to go there in person to sort out prescription problems, that should never happen in this day and age. I am 58, and my Mother 94,
and neither of us have ever experienced the sort of issues we have had in thelast 12 months with whoever is " in charge " of prescriptions. It has been so bad in general that my mother has decided to sell her jewellery that she has had her entire life, so that she can be seen privately before she runs out of life.
In short this practice is abysmal. | January 2023 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Very poor phone appointment bookings | 4 | Very disappointed with appointment bookings I had to wait 1hour 51 mins for someone to finally answer my phone.
No issues with The doctors and all members of staff at this surgery as they all are doing great job and I have always been pleased with the care I received at this surgery.
The only problem being phone appointment bookings time this needs seriously addressed and sorted. | November 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Appalling service | 1 | I recently received a letter from the practice advising me that Covid/flu vaccination clinics were taking place and that I could phone them to arrange an appointment. Both myself on a mobile and my husband on our landline attempted to do this but were put on hold for 60 mins at which point we had to give up as both devices have maximum single call limits. I have now booked appointments through 119 at a local pharmacy for us both which I wish I’d done to start with as the whole process took less than 5 minutes. Fortunately in this instance the serious ongoing problems with this practice’s phone lines caused nothing more that wasted time and inconvenience but I am extremely concerned that I might have similar problems should I need to make an appointment urgently for a more serious problem. They really must get this sorted out! | September 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Dreadful practice, shocking service. | 1 | When we first moved to this practice it was very good indeed. Unfortunately now, after the pandemic, it is the most dreadful experience to even try and speak to anyone, let alone get an appointment. Waits of over an hour on the phone, despite being "...number one in the queue..." are commonplace, yet when you do get through you are often off the phone within a minute or two! So disappointing, it used to be such a good practice. The doctors, if you ever do get to see them, are very good, however everything else is an absolute disgrace. For example 3-4 weeks to get a referral letter? Unreasonable. Really, really bad surgery now, and really deserves to be investigated and in special measures. How many people are being adversely affected through not bring able to access something as fundamental as a GP? | July 2022 |
F81001 | dr-khan-&-partners | https://www.nhs.uk/services/gp-surgery/dr-khan-&-partners/F81001/ratings-and-reviews?currentpage=1 | Seriously needs to improve | 0 | I believe that this practice needs to be put under review by the NHS as it is virtually impossible to get through to get help.
I have been in a queue for an hour and a half, only to be told to come in on the day to try and get an appointment that way.
I needed an urgent referral to hospital for my child ( which the hospital secretary is aware needs to be done and is waiting for due to protocol). Only to get the first call adviser at the GP surgery saying to me that it would take at least 2 weeks to get a GP to speak to me.
I find this outrageous and feel the owner of this practice needs to pull their finger out and do something. | January 2022 |
F81101 | essex-way-surgery | https://www.nhs.uk/services/gp-surgery/essex-way-surgery/F81101/ratings-and-reviews?currentpage=1 | Rude reception staff | 1 | I have been with this practice for years and every time i call it takes me ages to get through as the phones are either just continuously ringing or it it busy or it cuts off after ringing a couple times. everytime i have said this to the reception staff after finally getting through they are always rude about it and today after me calling a lady wasn't apologetic or nice on the phone she was very rude and just said "well we are answering the phones they are open from 8 everyday". Honestly i hate ringing this doctors as i have to wait ages to get through and then have to deal with rude reception staff. The doctors on the other hand i have no problem with i just do not appreciate the way reception talk to me when i call | July 2022 |
F81101 | essex-way-surgery | https://www.nhs.uk/services/gp-surgery/essex-way-surgery/F81101/ratings-and-reviews?currentpage=1 | Terrible Practice | 1 | Having been with this practice for years, I became used to the treatment given to me by the reception staff, believing it to be normal to be treated rudely and abrupt. It was only when I overheard my partner speaking with her doctors practice that I realised something was wrong, as her doctors practice are always polite and kind, even when busy. On several occasions I’ve overheard the receptionists mocking me whilst on hold (unbeknownst to them they often forget to mute their line), they’ve accused me of lying before when I’ve had issues with my prescription and on one occasion they were so rude that I was actually left in tears. I understand that the pandemic has made life difficult for those in the NHS, but as someone who also works in this area, I don’t believe we should take it out on patients. Considering they have training once a month, I wonder if they’d benefit from some customer service training, or reminded that you never really know what someone is going through, so do try to be kind and patient no matter how stressful your day might be. If I treated my customers the way they treat their patients, I’d be out of a job. Suffice to say I left this practice after seeing the light. | January 2022 |
F81618 | high-road-family-doctors | https://www.nhs.uk/services/gp-surgery/high-road-family-doctors/F81618/ratings-and-reviews?currentpage=1 | Good luck getting an appt lately | 2 | 4 week wait for an appointment for gp. You can call at 8am. Spent 35+ minutes for last few days without getting to speak to reception. | March 2022 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have been with this surgery for over 7yrs. I recommend to my friends & neighbours. The receptionist are wonderful, they actually listen to you and help in anyway they can. The doctors & nurses are also fabulous. I always get the advice & treatment that I need & feel I have been treated with respect. Well done hollies surgery. | November 2023 |