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F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Great with children | 5 | The surgery are really good with appointments for children, I never have any problem getting mine in for an appointment or injections same day. I've even had it where I've called later in the day (not at 8.00am) and been able to get a telephone appointment at the end of the day. The doctors are great with children and, where necessary, have been quick to make any referrals needed. I highly recommend the Hollies to local families. | June 2023 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | exceptional nurse | 5 | i have had a long term health problem and have been fortunate over the last few months to be treated by a fantastically helpful, caring and considerate nurse at this surgery i am not allowed to name her due to site rules she is not a permanent member of staff but she is a fantastic asset to this surgery she treated me on numerous occasions and never once looked at the clock, and she would seek expertise from outside the surgery to find the best treatment for me if required, she is very professional , kind , caring and i can not praise her to much, the reception staff would always try to get me an appointment with her where ever possible i can only add that i no longer require treatment , what better testament can i give | April 2023 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Fast appointment | 5 | I called the GP surgery this morning nearly at 9am with little hope to get an appointment. To my surprise I got one for today at 12 in one f their outsourced surgeries where I was seen on time. I know that this private GP clinic will charge the NHS or my GP practice hefty price but at least the surgery is dealing with the demand for face to face appointment. | January 2023 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Quick response | 5 | Phoned to get a doctor's appointment this morning, very pleasant receptionist said they could do 3-45 that afternoon. Cest x-ray arranged later that day also appointment for a blood test . Incredible quick and efficient . | January 2023 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Long waits | 3 | Always 30 40 min wait for calls to be answered. Never enough appointments, more waits and when you get an appointment. Only one issue at a time, so more waits the longest process ever. No patient allowed to go book appointment tat surgery desk either. Dr's and nurses are good. Once you see one. | September 2022 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Caring staff at Hollies | 5 | I would like to leave praise and thank you for such a lovely lady on enquiry telephone. Not only was I put at ease, I had a very positive action in that I received a call back from the GP very promptly due this this ladies intervention and caring. All the staff at Hollies are professional and pleasant and in the climate of today I for one can’t thank them all enough. Well done 👍🏻😀 | May 2022 |
F81075 | the-hollies | https://www.nhs.uk/services/gp-surgery/the-hollies/F81075/ratings-and-reviews?currentpage=1 | Very impressed. | 5 | I have only been at this surgery a short while but from the very first moment I found the staff to be most helpful. The reception staff have always been unfailingly polite and friendly to me. Having had experience of working as a GP receptionist myself, I know how difficult their job can be and really appreciate their professionalism. I have also received very good care from the nurse practitioner and practice nurse in regard to my asthma. The practice nurse in particular was very approachable, answered all my questions and gave me clear guidance to help manage my condition more confidently. Thanks and well done to all of you. | February 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Great practice | 5 | Both myself and my husband received terrible service from our previous surgery so decided to join Chapel Street. We were a little dubious as you always hear the bad stuff and never the good. We decided to give them a go and we have never regretted it. All the staff are caring, polite and very professional. We have always received excellent service. | November 2023 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Its okay | 4 | It is a generally good practice.
One nurse is more patient and friendly.
One doctor has been really helpful and takes the time to listen and help with useful suggestions. Some other professionals need to be more flexible and adapt their practice to be more patient and listen to the needs of patient. Not every patient is the same. Receptionists try their best to work with the systems they have, please listen to patients. Stop calling us at the most inconvenience times. Results please try and email them across, so we don't have to wait ages on phone. | August 2023 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Reliable and Caring | 5 | Fantastic staff, supportive and happy to listen and advise. I have been registered here most of my life as are both of my children. We received fantastic support today in organising my teenagers medication and we have been supported and updated throughout the afternoon. I cannot thank the team enough for their help and would highly recommend them to others. | April 2023 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Good service. | 4 | Recently consulted one of the surgery health professionals who was able to examine me and clearly explain the reasons I was experiencing such discomfort. Good advice given and I was greatly reassured and relieved. Well done. | October 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Caring Surgery | 5 | Despite workload, reception, nurses and doctors have been brilliant caring for both myself and husband over this past year with various medical problems. Thank you all not just this past year but for all the years we have been registered with you.
⭐️⭐️⭐️⭐️⭐️ | August 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Excellent & timely response to my needs | 5 | I called the surgery because I felt I'll and was not getting better.
The surgery called me back within 3 hours.
The person who called me was very polite, very understanding, helpful and spoke to a doctor during the call.
Following in the same call, I was prescribed 2 medications to treat my condition, which I collected from the chemist the same day.
In summary, I was completely satisfied with the Surgery service. | July 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Very poor service | 1 | Ain’t been with this doctors long and I’m already leaving because these do not like to prescribe anything at all especially when you know exactly what you want what’s it’s for and for how long I’ve been taking my medication this is very unfair | June 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Highly dedicated & helpful service | 5 | Doctor called me back about a pathology test, still hard at work at 8pm. Very attentive & right on the case. I know the surgery has been extremely busy, with large backlogs post the pandemic, but Doctor was most supportive and spent a good 15 minutes explaining what I should do, even when I said they were working too late. Very heartening and caring. Brilliant surgery. Thank you. | June 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Amazing support | 5 | We have been with the surgery for over 15 years because of their excellent care. Office staff are helpful and efficient. Can always get an emergency appointment for my husband with chronic health issues or my young children. GP’s are caring, make sure our needs are attended to both physically and emotionally. This amazing team work hard to support their community. We are lucky to have them. | June 2022 |
F81104 | chapel-street-surgery | https://www.nhs.uk/services/gp-surgery/chapel-street-surgery/F81104/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Very responsive and helpful staff in all areas, from reception, to nurses and doctors. Obviously a very busy operation, but they find time to deal thoughtfully and helpfully with our family's issues, despite being so busy. Top grade award is deserved. Thanks to all. | June 2022 |
F81222 | queens-park-surgery | https://www.nhs.uk/services/gp-surgery/queens-park-surgery/F81222/ratings-and-reviews?currentpage=1 | Unacceptable behaviour | 3 | Appointment system is still in 90's. With redial only appointment system, I got my precious appointment. Apart from the bad appointment system, doctors were always fantastic. First time in 7 years , a new doctor refused to hear my second issue , which I specified while booking the appointment. Doctor was rude and was clear from doctor's appearance that doctor don't care. It won't be an issue , if the doctor refused politely. All the doctors hold the door and let us in but this doctor went straight inside without even looking. All the staff and doctors I deal with before, were good mannered and treated me well. I pay tax and NI but the doctor's attitude was like providing free service. Our time is valuabe just like the GP's time. Your time may be more valuable if you were working in critical care or emergency department.Still we wait patiently for our turn. But the attitude like above is unfair. | November 2023 |
F81222 | queens-park-surgery | https://www.nhs.uk/services/gp-surgery/queens-park-surgery/F81222/ratings-and-reviews?currentpage=1 | Good customer service | 4 | I am a new patient to the surgery. I am very impressed with the friendly team at the reception as they are very supportive and kind. It is making a big difference in person's life. Thank you. | October 2022 |
F81651 | south-green-surgery | https://www.nhs.uk/services/gp-surgery/south-green-surgery/F81651/ratings-and-reviews?currentpage=1 | Avoid | 1 | Can't prebook appointments so it's great if you don't work but not helpful for those that do. Phone appointment isn't done at time given and Drs leave sarcastic comments as you've not answered their call even though it's 6 hours before your appointment time!
Avoid this surgery as you'll be deceased before you get an appointment | January 2023 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Great GP surgery where you always get an appointment on the same day and normally with dr of choice. Staff and Drs are knowledgeable, helpful and kind and caring. Having an ongoing health condition I am lucky to be a patient at this surgery as I always get the help I need! Thank you Billericay Medical Practice. | June 2023 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Good practice | 4 | The times I have had to use the Billericay Medical practice I am pleased with the service. Yes you have to phone at 8.00 dead on the dot, but have always got an appointment and the service I received was always positive. Receptionists have been polite and helpful. | May 2023 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Failing Practice | 1 | Not fit for purpose.
Claim they do not receive any test results from hospitals so unable to tell you anything.
Ignore requests for medication despite sending in letter form on 2 occasions and requested on repeat med. section.
All work part-time so no continuity.
No appointments or telephone consultations for 3 weeks.
Ring at 8am as requested, 37th in the queue!
My named GP has disappeared.
Practice Manager not doing a very good job. | February 2023 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | poor service | 1 | Been Trying to make an appointment for near on 4 wks ...Really poor service told to ring 8am they never answer the phone and your no bla bla in the que then either get cut off after 40 mins or so. when they finally answer phone back to square one ring at 8am in the morning. well i would say as you only appear to have 2 receptionist and your telling half off billericay to call at 8am pretty sure only 2 people gonna get answered at 8am .Thats only if they finished eating breakfast or chatting behind the counter. They also leave you standing at the window chatting amonst themselves then they mite really put themselves out and slide the window across really rude really gone down hill terrible service | December 2022 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Great Practice | 5 | The GPs at Billericay Medical Practice have in my opinion always been amazing. I was seen today face to face by one of the GPs who was so helpful. I also wanted to mention that during the middle of the pandemic when there were very few face to face appointments, I telephoned about a mole I was worried about. I was asked to send in a photo which I did. Straight away this was identified as needing further investigation and I was very quickly referred. I then went on and had the treatment needed. It does often take a long time to get through on the phone lines, but I definitely think it's worth the wait. | November 2022 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Travel Immunisation Service | 1 | Your website says that you’re not offering this service ‘due to Covid’ but is this service likely to ever be resumed? Does this also apply to pre-school boosters, MMR, tetanus etc?
Furthermore, patients need clearer signposting from your surgery to find our what immunisation protection we already have (need to be given the records) and where we should go for them.
Some vaccinations required for travel are free on the NHS. Making it hard to patients to get these vaccinations and to pay for those that should be free, could lead to people not getting the protection and falling ill as a consequence. | February 2022 |
F81080 | the-billericay-medical-practice | https://www.nhs.uk/services/gp-surgery/the-billericay-medical-practice/F81080/ratings-and-reviews?currentpage=1 | Let Down | 3 | I managed to see a Dr. on the 2nd February after experiencing excruciating lower back pain, the Dr. thought it could be sciatica so sent me to have a back X-ray in case of stress fractures and said she would refer me for a skeletal scan and physio. I was called by the Dr. to tell me the X-ray just showed arthritis but no stress fractures and said I should hear about physio in 41 days. The pain got much worse down my left leg and foot so was very difficult to walk, a further telephone call from a Dr. who prescribed Zapain, these only lasted 12 days a further Dr. prescribed some more Zapain and made me an appointment for a physiotherapist result I thought this was for the 24th June the Lady took all my details again and told me this was an assessment. When I told her I still hadn't heard about a skeletal scan or physio she looked at my notes and told me I hadn't been referred for anything 6 months wasted I had already spent over £200 on private physio. This lady said she would refer me for physio. It was suggested to me to phone the self referral, This I did and was told I would hear the next week for a telephone appointment for another assessment what a waste of time and money . After two weeks no call I phoned again and was given an appointment of the 13th September another 2 months this is totally unacceptable, I have been in depilating pain now for over 6 months and am now paying for more private physio. I feel thoroughly let down by the surgery and the nhs | February 2022 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Very hard to get a continuous prescription | 2 | So hard to get a continuous prescription. You can now order via patches which seems great until you get the prescription refused as you need a review. I messaged again and was told to email. However by the time this all happens the monthly prescription has long run out and 2 weeks later I am still trying to get blood pressure meds. After 20 mins holding yesterday I was told that this was with the chemist - however actually it hasn't been signed yet so I need to return later - seems a very inefficient process. | September 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | My thanks to blandford | 5 | I need to put my emotional record straight from my previous review. Please forgive me, as I was very emotional, and also what I said was unfair as you all do incredible work helping people like myself with mental issues to do with upsetting personal events in life, as well as helping me again with a misbehaving random swelling left leg, but with relieving tablet treatment, bless you all, it is slowly starting to feel itself again, so what with this wonderful support I am receiving from this wonderful practice both mentally and physically, I feel i am not alone in life anymore, I rate blandford infinitely high, and thank you all so much for your kindness and care, also thank you all so much for accepting me, and bless you all for helping and supporting me as it is an honour to be a patient of this excellent practice. | August 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Good practice | 5 | I have been with this surgery for a number of years and it has suffered like all others with getting appointments. Now has a new system called Patchs which seems to work exceptionally well. Most people will get a same day appointment, all arranged on the internet, so you don't have to hang on the phone for ages. Much improved. | July 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Poor show | 2 | Telephone appointment with a doctor who mistook endocrinology for endoscopy and insisted that I had had an endoscopy. I think I might have remembered if I had. Couldn't understand what he was saying but before I had the opportunity to ask him to repeat it, he promptly hung up. | July 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | This is still a cracking practice | 5 | As my previous review blandford is still a lovely practice, but what upset me this morning, as I am still going through the wringer to do with what has happened in my life and recently, so all I wanted to do was ask one of the kind receptionists about a support plan that was supposedly being setup by 2 provide district nurses, who were also going to contact blandford on the 17th of July, as they were the same 2 provide nurses who visited me in my home on Sunday 16th of July, discussing with me about this support plan, but when I called blandford this morning the 24th of July about this, the receptionist knew nothing about the support plan and also not quite as kind at the other ladies, as this has upset me greatly, I only wish to know what is going on, as my life has changed drastically and so has my mental health, I felt as if I was treated just like a number, in all my years in work as a skilled metal worker, then looking after my beloved mother, i have never been spoken to like it before, as this happened last week as well by a doctor who gave me short shrift, oh dear, so it seems that their isn't a plan after all, but what I can add is that I received a visit on the 20th of July by a mental health nurse and a colleague of his which I didn't know about, who were also talking to me about a support plan, but this was about a separate support plan. All this is confusing me a heck of a lot, but I still say that blandford is an excellent medical centre. | July 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Cracking medical centre | 5 | I joined blandford on Friday the 30th of June 2023 and just one week forward, friday the 7th of july 2023, the kindness and care the wonderful staff have given to me is very much appreciated, as I'm suffering from mental health issues resulting from the loss of loved ones and a couple of annoying physical issues from a heart attack, so I just wanted to say, a humongous thank you to all the staff at blandford and also for your patience and understanding with me as well, and not forgetting the efficiency and speed in getting me registered at your lovely medical centre, once again a massive thank you to you all. | June 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Consistently great service from all staff | 5 | My husband and I would like to thank all staff at Blandford for the consistently excellent and supportive service including reception staff, telephone staff, nurses and the in-house pharmacy. We've had a few urgent problems and difficulties and each and every time we have been helped, staff took time to listen and try to find a solutions and generally each interaction has been helpful and supportive and we don't take this for granted, so a big big thank you | June 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Great service | 5 | Today I filled out the new Patches System Blandford medical centre.
I left a message about my problem and the Dr called me back a few hours later. The Dr was very understanding of my illness and situation. I would deffinatly recommend Blandford Medical Center. The Dr treated me with understanding an d mutual Respect | April 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Appointments | 2 | I have been trying for 2weeks for an appointment. Telephoning at 8 am and hear the message it's full. When I do query it, I'm told its a busy surgery. Not happy. | March 2023 |
F81132 | blandford-medical-centre | https://www.nhs.uk/services/gp-surgery/blandford-medical-centre/F81132/ratings-and-reviews?currentpage=1 | Shocked by Doctors attitude | 0 | After never being able to get an appointment when I phoned, I used the patchs app to report symptoms of ongoing autoimmune issues.
Was called back a few hours later, where the Doctor I spoke to had no interest in the amount of pain I was currently in, and was asking personal questions about my sex life.
Then I was told that I was probably menopausal, mentally ill, and the pain due to my autoimmune disease was all in my head.
I couldn't believe what I had just heard, and was literally speechless.
I spent the rest of the day in tears, traumatised after that experience, and will be transferring to another GP practice as soon as possible (if I can find another one that is actually taking on new patients in the area) | March 2023 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Efficient practice | 5 | I spoke to a helpful receptionist and was seen by an efficient nurse. I have always found this to be a well run surgury | August 2023 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Dismissive GP | 2 | I decided to get something checked out that I was worried about. This particular GP was cold and uncaring and made me feel like I was wasting her time. I felt terrible when I left. This is not the first time this has happened. I can see why patients put off seeing a GP when this is how you are treated. There are other GPs at this practice that are very good but you are told when booking you must see your allocated GP or you are challenged as to why you want to see someone else. This needs to be reviewed. | March 2023 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Quick and efficient appointment process | 4 | Submitted a request using the online system after lunch on a Friday and I had a reply within 2 hours telling me and apointment had been booked for an out of hours doctor the following day. Very efficient and makes it easier knowing I don’t have to wait on the phone and is more convenient.
Also got straight through on the phone to book nasal flu for so and got an appointment within a few days . Would highly recconmend and have never had any issues. | October 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Rude reception staff | 1 | I contacted the surgery to request an emergency prescription as i had travelled to a town over 4 hours away and accidentally left my medication at home - medication that is imperative that i take daily and do not miss a dose. The first lady that i spoke to was actually very helpful. She arranged to ask the doctor to prescribe me an emergency amount of my medication to be sent to a pharmacy that was in the town i was staying in. She asked me to call back at the end of the day to confirm it had been done. I did call back at the end of the day and was met with an incredibly rude, incompetent and obstructive woman who told me, and i quote, that i would need to collect it from my nominated pharmacy, which is over 4 hours away by train. When i queried this she was very nonchalent and came across like she really couldn't care less. I do appreciate that there was nothing she could personally do to resolve the error, and that the error was not her fault, but I'm a firm believer in it's not what you say but how you say it and she was flat out rude. There was no apology, no suggestion on how i could resolve the issue, just "well it's at your nominated pharmacy so you'll have to get it from there". I will be making a formal complaint because at the very least this woman needs some training in customer care. | April 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Poor communication | 1 | Call the surgery today to speak to a doctor as I needed my medication for a long standing condition, only need the medication when I get a flair up. All went well until I picked up the medication. The prescription was the wrong one, when I questioned the survey about it I was made to feel like I was not telling the truth by the reception staff. The meds they prescribed I have never take before in my life, and still was made to feel like I wasn’t telling the truth. The information they have on me was wrong, I got so upset by this I went back to the pharmacy and broke down in tears. And I’m constantly fed up of having appointments there and being treated like a second class citizen. The doctors there desperately need to work on their people skills as to the reception team. | February 2022 |
F81683 | blyth's-meadow-surgery | https://www.nhs.uk/services/gp-surgery/blyth's-meadow-surgery/F81683/ratings-and-reviews?currentpage=1 | Accessibility of Drs | 1 | I rang for some results, got told one was abnormal...Then told a Dr will ring me at an unspecified time in a week...That is not a service | January 2022 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Bad Booking System | 2 | How can I make an appointment when the new on line system opens at 8am and is closed at 8.10am because it has reached capacity? I need most of those 10 minutes to type my request so how do I ever stand a chance of getting an appointment? Try tomorrow because it may not be so busy?
Maybe it will be just as busy as today.
My typing will certainly not be any quicker, so what hope is there unless capacity is increased? In the past, patients were up and queuing at the crack of dawn for an appointment ,with only the very earliest actually getting one.
Since turning to online booking, the same thing is happening digitally, so how has that improved things? Oh yes,of course, it saves us queuing outside waiting to be told that there are no more appointments available. Thanks for that! | January 2024 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Happy New patient | 5 | I am a new patient of Church Lane surgery, I had to move Surgery because my old Surgery just wasn’t giving me the care I needed, l have only seen a Doctor twice in 4 years, the receptionists were very rude and uncaring, I could never get an appointment. I’ve had 2 telephone appointments in 4 years, so something had to change as I’m getting older and problems with my health were getting neglected, so I popped into Church Lane surgery, I was observing how the receptionists were talking to the patients, I also saw there was a full waiting room! That was never the case at my old Surgery, if I would pop in there to try to get an appointment the waiting room was always completely empty every time, so I was very impressed to see they were seeing patients, I asked the receptionist if I could join the practice she said, of course you can, she was extremely pleasant and very very helpful, I have been with this surgery less than 10 days and already my medication has been sorted. I’ve had a face-to-face with a Doctor Who was extremely nice. I have an advance face-to-face booked for this month. A referral letter was written for the hospital all in one day. I left there with a full heart, l felt like I had been listened to cared for and respected, I am an extremely polite person and I expect the same back, I am pleased to say that l got that from Church Lane surgery, the only negative is the car park is rather small, A very big thank you to everyone at Church Lane surgery for making my visit so pleasant and taking good care of me and my health, Kind regards Kaz | September 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Upsetting | 4 | Because of my mental and also physical issues to do with left foot and ankle random swelling troubles, plus random numbness in my left arm, my appointment was 14: 10, on the 21st of June, as I also had fallen over 3 times within 4 or 5 weeks, but this appointment did not go to well as the doctor who I spoke to did not mention anything about this, why ever not?, also I am not getting much support during the day, as I have not received a call from the nurse this week, who has been contacting me each week for several weeks, as it is now the support I desperately need because of my problems which are my unwanted mental health and annoying physical ones, which has left me in a desperate situation, also I have heard no more about a p.c.n nurse which I was told about as this was a communication from n.h.s 111 to my surgery. Now my last review was a glowing one, although I still regard this surgery as kind and lovely, but now I am feeling beyond depression, as i feel nobody cares about me which I hope that I'm wrong, but my deep depression is every day. | June 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Lovely surgery. | 5 | Without this kind and caring support I am receiving from this wonderful surgery, yes, every professional at the surgery is kind and caring to me, as I'm going through a very distressing time. I just cannot thank these wonderful professionals enough who are giving me the lovely supportive weekly calls that are helping me greatly, thank you all so much, I do not feel alone, not anymore. Also the patient caring professional receptionists, when I explain my issues with them. Without this brilliant care and support, I would be lost. I wish to say, thank you all dearly for your understanding kindness and care. Thank you so much, this is so much appreciated. | April 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Stressful and unable to get help | 1 | I have COPD and am currently suffering badly and desperately need steroids and antibiotics sat on the online booking appointment system and as soon as eight o’clock arrives there are no appointments! The last two appointments with the COPD nurse were cancelled and now I’m presently unable to work through not being able to get through for help, the whole process is stressful and depressing | April 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | poor service | 1 | very poor service. never answer phone, never call back, and do nto listen to patients questions. visiting doctor twice with chest infection and did not bother with examination! | April 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Uninterested GP | 3 | I had an appointment regarding an ongoing issue and was booked in with a third different GP. I have no complaints whatsoever regarding the previous two GP's or the helpful, friendly receptionists and lovely nurses. However, the GP that I saw today couldn't have been any more uninterested in my issue. Thankfully it's nothing too serious. I have every sympathy for NHS staff, it's a very tough job. But it's no surprise that some people don't want to visit their GP if they feel that they don't care about the patients. | January 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | This surgery should be closed down | 5 | Wouldn't recommend at all avoid at all cost. Ignore you symptoms, rude, uncaring, unprofessional, management are the same, appointment process is ridiculous, long wait to get through on phone to get an appointment then be told no appointments or emergency appointments is a week later. Prescription process is a joke, they can't cater for people with long term health conditions nor care.
Some GPS are absolutely awful rude, unprofessional and uncaring!
Only nurses are fantastic at the surgery that's all rest is by far below standards from care to actually getting any help or appointments.
Complaints well they always try and say they are not in the wrong! This is by far the worst surgery causes more destress then it's worth, receptionist unqualified and rude. How this surgery can remain open I don't know! Should be closed down fully! | January 2023 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Help with Meds | 4 | I would like to thank the receptionist who I spoke with today (15/11/22). Unfortunately I didn’t get her name but she couldn’t have been more helpful and pleasant. I had lost my WiFi over the weekend and couldn’t order my meds, she came to the rescue!
Regards and thanks again. | November 2022 |
F81014 | church-lane-surgery | https://www.nhs.uk/services/gp-surgery/church-lane-surgery/F81014/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I can’t thank this surgery enough for helping me when I was really struggling with my health last week , the staff went out of their way to help and I am incredibly grateful . | September 2022 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Disappointed | 3 | I've been trying to get through on the phone for the last week to get an appointment for a Cortisone injection, only to be told that a lot of Staff and Dr's are off sick..then told to please book on the Patches app...go on that and it say's it's closed and unavailable...how do I get through then????? | January 2024 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | 5 day week | 1 | Why is this practice not open at the weekend? It is nigh on impossible to get an appointment to see anyone unless you are unemployed, retired or work night shift. Even when you manage to get an appointment it sometimes so far off as to render it useless | August 2023 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Disorganised | 2 | Now point blank refusing to book advance appointments. Instead appointments are given out each morning and people are required to ring first thing and hope for the best. | February 2023 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Great practice | 5 | Whilst I understand that everyone's experiences are different, and unique to them, I wanted to provide my review of the practice because I have only ever received first class service.
Of course it is hard at 8am to get through to the surgery, it is opening time so it will be, but with perseverance, I always get through and manage to get an appointment the same day. Today I was 33rd in the queue and I was still offered an appointment.
Of course families with young children may struggle to call at 8 am due to getting children ready for school and I have been there too in the past but I always and still do, get up earlier if I need to call the surgery.
All staff at the practice are professional and courteous and in my 23 years of being a patient at this surgery, I have seen many of them. I have always got an appointment the same day when I've needed one and I find that all the GP's are equally as professional, knowledgeable and courteous.
I have never come away dis-satisfied and I feel supported.
Today, I called at 8, received a telephone consultation with a GP before 9am, and a treatment plan for my concern was actioned. I was more than happy with this as I am working so needing to leave work to attend the surgery would have been awkward. I think the surgery caters well for working adults with telephone consultations, late evening and weekend appointments.
Keep doing what you are doing Mount chambers staff as I respect you all in everything that you do for us all. Thank you! | September 2022 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Appointment booking system is totally broken | 2 | It is sad to see that this surgery has not responded to the concerns others have left on this site. It is a true reflection of how little it cares about its patients. The clinical staff are good when you get to speak or see them however the booking system is totally broken. Everyone has to call at 8am as they will only book appointments on the day because there are to few to pre-book. I have had to do this 4 times in the past couple of months for various reasons, each time I have had to wait over 20 minutes. Last week I received a text stating the doctor wanted a telephone discussion with me (no face to face appointments are offered) and to call a week later at 8 am on Wednesday or Thursday. I did call this morning waited the standard 20 minutes to be told the doctor wasn't in and to call back tomorrow. This is totally unacceptable and unnecessary as other GP practices do better. It's time the management sort this out or are replaced as they are failing patients and the staff. It is no surprise that many of the receptionists have left and the new ones come across as rude. They have an impossible job to do while working with this broken system. I have no confidence that I will be able to see the doctor this week. If my condition worsens I will be considering legal action. | September 2022 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Ridiculousness | 2 | Attended appointment with duty doctor today who was lovely and very thorough, however at end of appointment was told prescription was sent to pharmacy. No sign of it at pharmacy so went back to surgery to be told that prescription not issued yet as has to be signed off by another Doctor! What is the point of seeing one doctor if another has to review and issue prescription?! Not good experience for someone with chronic illnesses and aversions to Drs | February 2022 |
F81087 | mount-chambers-medical-practice | https://www.nhs.uk/services/gp-surgery/mount-chambers-medical-practice/F81087/ratings-and-reviews?currentpage=1 | Awful service | 1 | I haven’t visited the surgery for a few years. I was very disappointed to find that staff were very unprofessional, discussing a previous patients medical details so people who were queuing could hear. Both pharmacy and reception staff were very rude and looked miserable. It’s not the surgery I remember where staff were always polite and willing to help. Such a shame | January 2022 |
Y05023 | silver-end-surgery | https://www.nhs.uk/services/gp-surgery/silver-end-surgery/Y05023/ratings-and-reviews?currentpage=1 | Concerned | 1 | Had 10.30am appointment today, finally called in at 11.45am after going back to reception. In the appointment I told doctor what problem was and she just gave me a prescription for painkillers without asking me any questions about it and no examination what so ever. I think it is disgusting and dangerous to give out any prescription medication without any questions asked or examination of any sort made. Total waste of my time. There could be some underling reason for the pain and she made no attempt to check. | January 2023 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | No Appointments | 3 | I saw a lovely doctor 4.10 concerning my breathing. A prescription for a week received. Examination undertaken. Today 16.10 breathing a problem. Telephoning Receptionist brisk. Booking 10.11 or call tomorrow 8.00. I didn’t understand what the reference to 8.00 meant and since my breathing is vital (to me anyway) November is too far off, I cut off the call. There was no reason to continue. I got the distinct impression that that was the intention. It has dented my previous experience, when the arrangement was so good. This was a Receptionist from the dark days. Extremely disappointed. Do these Receptionists have any medical training. For me, on this occasion, a phone call from a doctor would have been helpful. | October 2023 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | Awful | 1 | I am in the process of complaining to the Ombudsman that regulate them, they are the worst of the NHS whom I generally hold in high esteem, unfortunately this practice are an absolute nightmare, specifically exceptionally long hold times to get through to unprofessional rude individuals who either cannot or do not help at all. Refusing to give appointments or even repeat prescriptions that have been issued by a hospital.
I have been in extreme pain for over a week which is affecting my mobility massively I rang 111 on Monday and followed their advice and went to A&E who despite a very long wait were very thorough but said that they couldn't do anymore to help me without an MRI and that process has to be initiated by my GP. They gave me a weeks worth of pain medication advising a GP appointment so I called was placed on hold for 40 minutes to be told I'd rung the wrong time for an appointment and even refused to give me a repeat prescription. This unfortunately is not an isolated incident I actually dread having to contact them. | October 2023 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | Not happy | 2 | All I want to be able to do, is book an appointment with a GP. Any GP. But told I have to phone back on the 18th Oct, when I then can book with a Dr? I asked for an appointment today with a Dr, but found out it was with a physio? That's not what I asked for, I want to speak to a Dr! It shouldn't be this hard and I don't agree with being asked too many questions over the phone, when I'm not speaking to a qualified clinician. Something is wrong with the system! | September 2023 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | Great GP’s | 4 | After reading the reviews on beechwood I wanted to write to say my experience with the GP’s I have spoken with have been excellent and extremely understanding with each of my health issues | March 2023 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | Worst surgery | 1 | The week before Christmas I tried 3 times to get a appointment to see a GP. Each time same answer call back tomorrow or call 111 which in the end I did took another 24 hours to get antibiotics nobody has seen me so if 111 could issue them why not my own GP huge surgery alway empty awful place | December 2022 |
F81023 | beechwood-surgery | https://www.nhs.uk/services/gp-surgery/beechwood-surgery/F81023/ratings-and-reviews?currentpage=1 | Docs are great, reception quite unhelpful | 1 | Happened twice this week, reception staff seem not willing to help at all and rude at the same time.
As we've been with the same surgery for a bit, even things which are usual, are being refused initially, only after being persistent we are able to go past reception. Such a shame | June 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Pharmacy opening times | 2 | Considering the amount of staff in the pharmacy I can't for the life of me understand why they cannot be open throughout the day by simply staggering work hours and breaks. I will in future use another pharmacy to collect my prescription instead of using the practice one. | June 2023 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Excellent Receptionist. Caring nurse and GP support | 4 | I needed an on the day appointment. Receptionist, Nurse and GP all very professional,understanding and caring. I was referred immediately, recieved a call re Refferal as I arrived home 1 mile from the surgery! All I want to say is a big thank you to all involved. | June 2023 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Excellent service | 5 | So helpful. Couldn’t fault the service from the pharmacy or the receptionist and the doctor. Problem sorted quickly and efficiently.
Thank you. Best surgery for miles. | March 2023 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Helpful Receptionist | 4 | My elderly mother had an accident and cut her arm. Receptionist was very helpful, she listened to my concerns and after seeking advice said a Nurse could see her. She managed expectations beforehand by saying 1. We might have a wait after arriving at the surgery 2. We may need to go to hospital if it needed to be stitched. When we saw the Nurse she was very kind and patient with my mother, luckily she was able to seri strip and dress it. We are so grateful - Thank you | October 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Poor administration | 3 | I had a face to face appointment for the 12 Aug 2022 at 1140 which I have just been informed is cancelled. Not happy about that.
Then I received a text stating my appointment for the 30 Aug 2022 had been cancelled.
Wrong date, wrong time just seems to be bad admin.
In addition the NHS site shows the appointment still valid with the correct date but again wrong time. | August 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Excellent appointment | 5 | I saw the nurse today and I just wanted to say how impressed I was. Very thorough and helpful and explained everything clearly. Thank you | July 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Great caring service | 4 | My children have needed a few appointments recently and the surgery have been great, we got through quickly and got appointments, even if no appointments available the staff gave good advice and were kind. In such an overstretched, underfunded system where staff are on their knees this was very impressive. Well done everyone and thank you. Eleanor B | June 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I would like to let you know how grateful I am to Deal Tree Health Centre where I have been treated over the last few months.
Doctors and staff have been so knowledgeable, intuitive and encouraging.
My treatment and advice that I received have been spot on!
I would also like to add that the reception team have been patient and wonderful especially during this very busy time. | April 2022 |
F81215 | deal-tree-health-centre | https://www.nhs.uk/services/gp-surgery/deal-tree-health-centre/F81215/ratings-and-reviews?currentpage=1 | Great experience | 5 | I have only joined this surgery recently and have had reason to contact the GP a couple of times and they have responded very quickly.
All the staff have been very helpful.
Great surgery | March 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | From phoning requesting a call back, I was called back within 50 minutes and offered an appointment with, I think a locum, but was very good given a antibiotic/ steroid ear spray for an ear infection.
The receptionist, who was in training, was helpful and friendly as was the GP / Locum.
Thank you | August 2023 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | Is it possible to see a GP | 1 | Receptionists very helpful, but i feel for them having to take the `can` for not being able to access care from a Doctor ! Have nurse practitioners taken over the practice ? | February 2023 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | Almost impossible to get through on phone | 1 | Having had a scan recently I tried to call to get results. After hanging on hold for two hours (I took a screenshot of my phone as proof) I finally became ‘caller no1’ in the queue and was then cut off! I called back and after a further 40 mins got through to be told the doctor was reviewing my results and would call me back the next working day. They didn’t call me back so today I drove to the surgery to be told the doctor was reviewing my results and would call me back, but no idea when. | December 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | No answer of phone | 1 | I've phoned New Surgery repeatedly during the past week to book an appointment. I can't get anyone to answer. This is so frustrating. What do the staff and doctors do all day? | June 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Good service from reception, staff helpful and caring. I always have a positive experience. Today in particular receptionist that served me was excellent could not find fault with her helpful and caring attitude. | March 2022 |
F81085 | dr-a-naeem-&-partners,the-new-surgery | https://www.nhs.uk/services/gp-surgery/dr-a-naeem-&-partners,the-new-surgery/F81085/ratings-and-reviews?currentpage=1 | Does anyone ever answer the phone | 3 | Been trying to get blood test results for 3 days, over the phone, online and in person. Seems an impossible task, appreciate all staff are not medically trained, as they keep telling me, but having been with this practice over 30 years this is the first time I’ve had a problem trying to get my cholesterol level. Just tried phoning again and phone has rung for 13 mins and no answer. | February 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | So difficult to contact this practice | 1 | Increasingly frustrated with trying to contact this practice by telephone. Rang several times between 8.30 am and 3pm to receive a recorded message asking that I call later due to high volume of calls. Rang again at 3.15pm and joined a queue at position number ten. Reached number 1 in the queue after 25 minutes then nothing, just the endless on hold music. I gave up after one hour and 8 minutes. I need to make an appointment due to being unable to order my repeat prescription medication as the doctor has to review my medications before I can do this. Please employ more reception staff. Going to have to visit the surgery in person to make an appointment in future. | September 2023 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Great service | 5 | Phoned to make appointment with a doctor to discuss blood results on a Tuesday afternoon. No appointment available this week so was offered ‘the hub’. Appointment made for Saturday but within 2 hours a doctor had called me, discussed the results and agreed to contact the hospital for me.
Thank you to the receptionist that suggested using this service. | February 2023 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Two Sugars please.. | 5 | This is a positive review to share the other side of patient experience.
We patients are naturally self-focused on our ailments and needs whilst bombarded with marketing from word-of-mouth or the media which influences our perception of GP surgeries. We are also in an unprecedented time of increasing immigration, reduced numbers of GP's, pandemic backlogs delivering 2 years of medical needs in one time and now the war in Ukraine leading to cost of living strike actions which affect all those travelling to work (including surgery staff).
Due to the pandemic when I tried to get an appointment I was quoted 4 weeks and together with the media it is normal to think this is the way forward. Yet recently I attended with a swollen ankle and was given an appointment the same day. The receptionists are customer facing and so receive all the complaints. You would expect them to be fraught and we all feel our personalities change when unable to escape a negative atmosphere for a long period of time. Yet the two people on reception were bright and friendly sharing good humour so I forgot I had a painful ankle. It was like being in a cafe with friends.
The waiting area to this surgery is bright and with good airflow. It feels less clinical than many surgeries although I do feel perhaps a large cork board to pin local community events (and patient feedback) would create a more community feel (people complain less and defend the service of what they feel they are a part of). The surgery would probably find one of the pharmaceutical reps would pay for it in return for their literature pinned to a corner.
The GP's are people and people are varied. My father for example, has a GP at another practice which I feel is less attentive than I wished for my dad. But here I have been seen by 5 now and they all seem able to retain energy to give the patient their focus and often with good humour. I actually look forward to going again (though am very happy to wait a while..).
I left a review in the practice and I am sure that most surgeries would not have the time to do much with them. But the practice manager called to say a personal thank you.
I hope this feedback counters the media and word-of-mouth stories while giving heart to all patients who either had long wait times before or anticipate them and so refrain from calling about a problem.
But I also hope not many people read it who are yet to join the practice.. ;)
Well done staff and when you get the next shouting patient, remind yourself that they are probably having a bad day and if you remain friendly they will feel embarrassed about their behaviour once they get home.. | June 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Excellent service in hard times | 5 | Have been with this surgery for 66 years but would just like to thank them for their excellent service over the last (unusual to say the least) 2.5 years. On the 4 occasions I have needed them, I have been treated with respect and my concerns sorted out straight away.
Thank you | June 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Called surgery at 9.30, Physician Associate phoned back within half an hour, arranged to see me. Saw Physician Associate at 2.45, examined and had picked up my prescription from pharmacy at 3pm. Excellent service, polite team. | May 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Fantastic New Surgery | 5 | Good evening,
I was anxious joining a new surgery, after my last surgery of 25 years was fantastic.
I researched surgeries in the area and joined this one earlier this year, after a home move to the area. I have had quite a bit of contact with them due to ill health. So far I have not received any
negative service. Well done and may it continue. Thank you. I wanted to let the surgery know and was advised to make my feelings known via NHS Choices. | May 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | First phone call after registering awful | 1 | I have chronic genetic pancreatitis and diabetes my mum and her mum died of pancreatic cancer. A month later 26th April I phoned them after registration 26/3/22 to get some A and E test results from 26//3/22 after a massive severe allergic reaction because I've heard nothing at all from the surgery? No wellness check no nothing? When I phoned the receptionist (I've never met) sounded cheesed off? Great first contact? She said we've no appointments until mid May then offered me a Weds, my days off are Mon and Tuesday I said, so to help her I said (though I've waited 4 weeks) what about the next week Mon or Tues? She said no and,wasn't helping me at all, perhaps she had a bad day but it must say onscreen I'm a brand new patient, wouldn't you want to make me feel welcome at least? Surely? I haven't even seen a doctor there yet? Very off-putting | March 2022 |
F81055 | mount-avenue-surgery | https://www.nhs.uk/services/gp-surgery/mount-avenue-surgery/F81055/ratings-and-reviews?currentpage=1 | Caring, dedicated practice | 5 | In these very difficult times where the NHS is stretched beyond what is acceptable, I am very impressed by the staff and doctors of Mount Avenue Surgery. Whilst occasionally things aren't straight forward, this practice really does offer excellent levels of service and will always (in my experience) try and sort things out for you, as they did with me this week. Yes, staff are incredibly busy but sometimes patients need to be a little more patient and remember that staff, nurses and doctors work are really trying their best to do a good job and provide the best care and support they can, juggling everyone's needs. | March 2022 |
F81102 | rockleigh-court-surgery | https://www.nhs.uk/services/gp-surgery/rockleigh-court-surgery/F81102/ratings-and-reviews?currentpage=1 | Great Service | 5 | Just had a minor procedure done which I was dreading slightly. The GP made me feel very at ease and it was over and done with very quickly. The receptionists were all lovely and friendly and I really could not fault the service. In the current climate where people take great pride in bashing the NHS, this surgery is fab. Thank you. | July 2023 |
F81102 | rockleigh-court-surgery | https://www.nhs.uk/services/gp-surgery/rockleigh-court-surgery/F81102/ratings-and-reviews?currentpage=1 | Great caring practice | 5 | I recently visited the surgery and was really happy with the service. Reception staff could not be more helpful and the Health Care Assistant was really caring and patient considering I'm 94. | March 2023 |
F81102 | rockleigh-court-surgery | https://www.nhs.uk/services/gp-surgery/rockleigh-court-surgery/F81102/ratings-and-reviews?currentpage=1 | There for you! | 5 | This practice was recommended to me some 7-8 years ago and I have been very pleased with my family's overall experience.
I felt compelled to comment today because I had a face to face appointment that was incredibly thorough and I felt I was being listened to and supported with my current health issues. Since the emergence of covid, I have heard so many stories of people struggling to get face to face appointments but I have always been asked if I wanted a face to face appointment, which was not always necessary, as well as a video call when I was unable to attend. In addition, I have found the staff polite and helpful and have a lot of respect and admiration for all that they do, especially so in what have been some very challenging and uncertain times. Thank you Rockleigh Court! | January 2022 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Discriminating disabled people! | 2 | For months now the same two cars have parked without blue badges in the disabled bays All day.I went in today as I had my disabled son with me and needed to safely get him in. I asked reception where are the disabled bays to a reply was there aren’t any. Even though yellow bays are clearly marked. I explained I cannot safely get my child out to which receptionist offered to help but with my son’s condition a stranger would have tipped him over the edge after all going to the doctors and is a massive challenge . I asked to speak to the practice manager to which I was given the secretary I went outside then she agreed that one space for disabled should be avaliable and confirmed they were staff who parked there but even though there clearly are two marked bays I explained I will have to leave my child in the road to pull my car forward to get the car and safely put him back in I asked could one of them move before I come out they never bothered. I then Rang for the practice manager to which he was disgusting and rude I was speaking loudly as my son has autism and making such loud noises but not once was I rude or shouting at him my voice was louder due to my son making his sounds due to being non verbal I tried to explain he butted in wouldn’t let me speak at all he was a utter disgrace. And extremely condescending I ended up hanging up. I went back at 3.30pm today and the same two cars parked in the disabled bays this is a complete discrimination on disabled and the sick and not to mention illegal you should be utterly ashamed of yourselves as well as being lied to in the first place telling me there were no disabled bays when they clearly was. This needs to be addressed it’s wrong | January 2024 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Difficult to see a Doctor | 2 | I called wanting to get an appointment with the Doctor only to be quizzed by the reception staff and offered a telephone appointment in 2 x weeks time with I assume a nurse who would be able to advise on exercises - also advised by reception they were unsure whether blood tests could be organised via this method. As I have had this issue for around 6 months and my symptoms would suggest it's not muscular I'm left with little option but to go to A&E for treatment. What a shame. | January 2024 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Extremely helpful practice | 4 | I wanted to leave a review praising the team at The New Folly. They have gone out of their way to help me which I am very grateful. | November 2023 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Phone Call Waiting Time | 5 | I have just waited 32 minutes on the phone at No.1 in the queue, to get my test results, after which the test results line closed! How does this system work ?
I have no problem with the doctors, nurses or reception staff who I have found to be helpful and kind but the telephone system is irritating and inadequate for the purpose it is supposed to serve! | August 2023 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Excellent Care Received. | 5 | I wish to express my gratitude for the excellent on-going (from August 2022 ) care and attention I have received from the Doctor. Thank you for listening and for your patience in resolving my many health issues.
And I would also like to thank the Nurses, the Pharmacist and the Receptionists who have been more than helpful with my many queries.
Thank you. | June 2023 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Helpful surgery | 5 | Have always found the doctors listen and try their best to get the right treatment/help from the nhs. I have several chronic illnesses and have never been made to feel like a nuisance. One doctor recently has even phoned me after hours to make sure l was ok.
I get regular anaemia treatment and asthma checks from a nurse, who has always been kind and supportive
Although it can take time to get through to the receptionist’s, once you do they are helpful and try to get you an appointment as quickly as possible. | March 2023 |
F81163 | the-new-folly-surgery | https://www.nhs.uk/services/gp-surgery/the-new-folly-surgery/F81163/ratings-and-reviews?currentpage=1 | Response to last review March 28/23 | 3 | Thank you for your text reply. The confusion was that when I made the appointment I had asked for face to face but was told by receptionist that it would have to be a phone consultation - she even said between 9 and 1. I then received 2 text messages saying appointment at 10.50 on March 28th, which I took to be a more or less exact time. Unfortunately the Dr was under the impression I was to see her in surgery when I had been told different. The appt should in fact have been in the surgery, but the receptionist booked it as f2f, and the confusing text message compounded things even more.
I spoke with the Dr this afternoon, but because by this time was tired and in pain, I forgot to mention other things of importance, for which I will now have to make *another* appt, this time definitely f2f. The receptionist and confusing text message have wasted time for both myself and the Dr. | March 2023 |