ode
stringlengths 6
6
| surgeryname
stringlengths 4
40
| url
stringlengths 84
120
| title
stringlengths 2
65
| star_rating
int64 0
5
| comment
stringlengths 64
3.9k
| visited_date
stringclasses 27
values |
|---|---|---|---|---|---|---|
F81117 | sutherland-lodge-surgery | https://www.nhs.uk/services/gp-surgery/sutherland-lodge-surgery/F81117/ratings-and-reviews?currentpage=1 | Absolutely horrendous | 1 | Not a visit obviously but a phone call. After several attempts to even get in call queuing system ringing from 8am after 21 calls I managed to get onto the Q which then told me I was called 19! 49 minutes later I was told no doctor available to call me back but an advanced practitioner would call me back (no idea when). Got call and very difficult to hear, person was not speaking clearly or into the phone, guessing I was on speaker phone and they were multi tasking??? Explained symptoms and then explained again. Was prescribed antibiotics but when collected from supermarket the incorrect ones had been prescribed. This surgery has gone downhill continuously since Virgin took over. Receptionists are rude and uncaring. Phone system is a complete joke! Doctors are not available for a phone call never mind to actually get to see one! | January 2022 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Great device | 5 | My health problem was sorted out quickly and efficiently. The service I received was outstanding. Every member of staff was helpful and went out of their way to help me with my problem. | September 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Efficient | 5 | Had an issue with my elderly mother. Surgery was prompt, helpful, and efficient. Phoned when they said...actually earlier. Kind, considerate | July 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been a patient at this Surgery for 18 years. I have always been able to get an appointment on the day but I only call when I believe that nothing can be sorted at a pharmacy. I have noticed recently that the Reception team have improved. They have a more caring approach when answering calls. It does make a difference to us ,the patients.
I am a doctors receptionist at another Surgery so I know how demanding the job is. Well done to the team and keep up the good work. | July 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Friendly and helpful staff | 4 | I had cause to call my GP surgery recently. My call was answered in a friendly manner and the person that took my call was very helpful and professional. Despite being a busy surgery I was able to see my doctor the same day. Again the doctor was helpful, friendly, professional. There are many competing pressures on the NHS but whenever I have had to call the surgery I have always been treated very well. | July 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I moved here from another surgery
As I couldn’t ever get through on the phone let alone an appointment.
Since being at Baddow surgery I must say I have been on hold but always got to see a Dr or nurse the same day. On one occasion I couldn’t get into the surgery and I had a call back within 2 hours. I can’t praise all the staff enough. Keep doing what your doing 10/10 | June 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Blood test | 2 | Although I've had exremely good and bad experiences in this surgery this one was so bad it's worth noting!
I made an appointment for my bloods. I had just started a new job so couldn't find an appropriate time to take time off. Wd hen I booked my appointment I hadn't realised that that morning a text had come in to cancel! I went in and they told me it was cancelled. I insisted because getting another day off during probation wasnt something I knew would cause problems at work.
The nurse who did my blood was so so unwelcoming and so rude! She didnt even look me in the eye and refused to even respond to anything I said.
Did my bloods quietly when I spoke to her she just looked at me angrily.
Very unbecoming behaviour for a nurse! Especially when needles are involved. | January 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Awful practice! | 2 | Tried for 1week to get an answer for my elderly mother. Actually got through twice today, first call on hold for 25 minutes, tried again an hour later got through but on hold for 30 minutes! Would of been quicker to of got in a car and driven there. This is the reason for hospitals being under pressure, Gp'sneed to up their game! Will actually drive there tomorrow to get an answer and to ask to see Practice Manager! | January 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Just alright | 3 | I've had a couple of interactions with the practice since I moved in the area last year.
Let's just say it's not nearly up to the level of my previous GP. But it's okay. It's a small practice in a small village.
Receptionists are 50/50, some are really nice, others are meh.
I've met one doctor so far, and she was super nice and helpful.
And I've had a blood test, which went alright.
Not really convenient that they never answer the phone, so if you want to book something (since the online service is meh) you have to go there in person. It's also not open during weekends, which really forces you to take a day off to sort anything out.
This is the reason I'm put off most of the times from even contacting this practice, and opting for a private GP, which is 24/7, which gets you an appointment in a couple of hours, and which many employers offer for free thankfully.
(I also do have a couple of health matters which need to be monitored, but it seems like it's up to me to make sure I keep track and book blood tests etc.)
In conclusion, I understand that this practice works slower, less hours, and is not very proactive. It's small, in a small place, probably surrounded by many retired people with plenty of time. | January 2023 |
F81114 | baddow-village-surgery | https://www.nhs.uk/services/gp-surgery/baddow-village-surgery/F81114/ratings-and-reviews?currentpage=1 | Disappointing | 1 | I have been with this practice since I moved to the area in 2021. They haven’t even seen me face-to-face once, despite the fact I have a pre existing condition! I would have expected them to want to monitor the condition. The receptionists aren’t friendly or compassionate, they make you feel like a burden. During and after a miscarriage, I found the doctor very condescending. I had a skin cancer scare and called 200 times without any response (ended up paying to go private). I am have had to call for vaccines. My calls haven’t been connected on any occasion despite calling over 30 times. I am considering trying to find a surgery that actually answers my calls as I work full time and don’t have hours to try and get an appointment with the doctor! | November 2022 |
F81083 | beauchamp-house | https://www.nhs.uk/services/gp-surgery/beauchamp-house/F81083/ratings-and-reviews?currentpage=1 | Great service | 5 | I called at 8.04am and selected the option of the callback service which was great rather than holding on the line - the reception team called me back and booked me a telephone consultation for that morning. Three minutes later the GP called me for my consultation. Absolutely fantastic service. | August 2022 |
F81083 | beauchamp-house | https://www.nhs.uk/services/gp-surgery/beauchamp-house/F81083/ratings-and-reviews?currentpage=1 | Very variable | 2 | The nurses here are fantastic
You couldn't get a better service unfortunately the GP's are not of the same standard. With one exception; they are not that good and not very understanding. Or willing to listen. As written in other reviews, the booking system is appalling. You do get called back but this seems to he a method of obstructing you to get an appointment so this begs the question of what is the point. We all know that the NHS is under funded and under extreme strain but I think people would appreciate be able to get some appointment even if it's a week or so later and as previously mentioned not almost "diagnosed " by reception.
I have had to resort to initially calling 111 who then call the surgery and then you do get an appointment. You should not have to do this. Its ludicrous for all concerned. | August 2022 |
F81040 | stock-surgery | https://www.nhs.uk/services/gp-surgery/stock-surgery/F81040/ratings-and-reviews?currentpage=1 | Perfect for Vasectomy | 5 | Friendly, quick, professional and from what I can tell from a very straight forward recovery so far, very good at what they do. Would highly recommend for anyone considering a non-scalpel procedure, I was put completely at ease throughout and made the months of worry before booking seem silly. Thanks for everything! | November 2023 |
F81040 | stock-surgery | https://www.nhs.uk/services/gp-surgery/stock-surgery/F81040/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I attended this GP surgery with my Son and am also a patient. GPs and Reception staff are always approachable friendly and professional. In times whereby GP's and the health service are receiving such negative criticism and working under immense pressure I would like to give credit where credit is due cannot praise this surgery high enough | August 2022 |
F81040 | stock-surgery | https://www.nhs.uk/services/gp-surgery/stock-surgery/F81040/ratings-and-reviews?currentpage=1 | No complaints! | 5 | We are very lucky, in Stock, to have a surgery which makes it possible to get an appointment in a reasonable timeframe and quickly if urgent.
Dispensary onsite with online repeat ordering, pleasant waiting room with parking and above all a great team of GP's, nurses and receptionists. All very efficient Thankyou | July 2022 |
F81040 | stock-surgery | https://www.nhs.uk/services/gp-surgery/stock-surgery/F81040/ratings-and-reviews?currentpage=1 | Local Practice | 5 | Helpful and you can often see the Doctor. The appointment system seems to work but you have to be very careful to ring at the right time. The Sugary seems well aqupted. | February 2022 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Indication Board | 5 | Whitley House Surgery is Excellent, but I would like to offer a suggestion regarding the notification board in the patient waiting area. The red flashing general indication messages could be a permanent static feature on the wall facing the chairs & the patient's name when being called last longer than the second showing currently & if possible include an audible bleep. Currently patients must stare at the flashing notifications constantly which is very uncomfortable & for me personally actual giddiness. | October 2023 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Excellent care as always | 5 | I have been a patient at the practice for many years and their care of both me and my family has always been exemplary. There's so much negative press about general practice these days and this makes it all the more important to let practices know what a good job they are doing. You're all amazing; please remember that. | January 2023 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Amazing service! | 5 | I just wanted to send an email to express how amazing your service is. One of your doctors pretty much saved my life (along with other professionals) when I was at my darkest point. I had just given birth and went through a traumatic time and needed life saving surgery. My daughter then got ill and was in hospital at 10 days old. This particular doctor was my first point of call and was just so lovely and helpful. A wonderful and calming nature which put me at ease and I got the help I needed from the perinatal service immediately from this doctor’s referral. Without this I might not have recovered as quickly as I was in such a dark place. We've then regularly been in contact and it's been so lovely getting to know the doctor - one of the best doctors I've seen. In fact every doctor at your surgery is first class and I want to express my thanks.
The people on the front desk are always so kind and helpful too and I remember when I first rung up, one person I spoke to was so nice to me, and at that time all I needed was nice! Whitley House is such a fantastic surgery and I always manage to get an appt there. I feel very lucky to be a patient here and to see the doctor in question - thank you thank you thank you!
Samantha Ryan | October 2022 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Fantastic surgery | 5 | We have been registered at Whitley House for years and they have been brilliant every time we have needed them. All the staff are professional, friendly and extremely thorough. Outstanding surgery! | October 2022 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Receptionist | 2 | Today I attended an appointment at the surgery, due to morning traffic I arrived 5 minutes late - the receptionist was unhelpful and rude - instead of asking the GP if I could still be seen I was told "You have missed your appointment please rebook - asking me to wear a mask and then asking me to pull it down as she couldn't hear me - | September 2022 |
F81057 | whitley-house-surgery | https://www.nhs.uk/services/gp-surgery/whitley-house-surgery/F81057/ratings-and-reviews?currentpage=1 | Wonderful care | 5 | We have received wonderful, kind care from this GP practice over the last few years. Thank you. I applaud the receptionists for their patient (!) demeanour in a difficult job. I feel confident that should we need help the service will respond. | March 2022 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Next to impossible to get a treatment | 1 | They have introduced an amazing process to get an appointment. Fill out the form, someone will check, they will ask further information, submit that information. Finally a url is shared to book an appointment and once you go through booking, no appointments available. Tried 4-5 time in a week and finally link expired.
My question is:
1) Why you share the link if not enough appointments are not available to book?
2) Why there is not an automated way to share new link?
Honestly I respect nhs and their staff but on the same time I do respect my time. This is not the only job i have to book an appointments I keep on trying the url. There should be a better way to access Dr when its required otherwise I feel like its just waste of everyone's time and nhs resources. | December 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Disappointed | 1 | In the month of breast awareness I'm so disappointed I can't have an appointment until the 9th of November, I've given my symptoms a number of times to no avail.
What else can I do to get an earlier appointment?
Very disappointed with the practice.
M Roberts. | October 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Great GP, Great Appointment System but archaic processes | 4 | There is a particular GP who deserves a medal in this practice. She is attentive, knowledgeable and personable. Not all the GPs are like this here but overall the staff are good and that particular GP is great. I would say her name if I could and I hope she gets the accolades she deserves.
The new appointment system has been a blessing most of the time. Apart from the fact that you have to submit individual requests for each complaint and the user interface could be more aesthetic, I have been triaged within hours, sometimes minutes, and I am often seen on the same day. When it can wait, I will be sent an appointment for a couple of weeks time and when it is a complaint that can be dealt with via messages, the Dr has been able to send me a message and I have been able to respond meaning the process of being attended to is a lot quicker. I no longer put up with medical concerns because I don’t have the energy to tussle at 8am in the morning and stay on the phone for an hour just to be told to try again the next day. I feel like my time is finally being respected. It reminds me of private healthcare and I feel privileged to be able to use this system.
Lastly, there seem to be some archaic process that need to be looked into by management. I requested proof of a referral and I was asked to pay for a letter. As a student, I am on a tight budget and did not want to pay for something that could simply be printed off from my file. I understand that Dr’s and practices are tight on money but there is no need to exploit people’s situation.
Overall, I’m happy with the service and would recommend people join. | October 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Better booking system | 4 | The new online triage system is much better. You can add thorough comments that get onto your doctors notes so it gives the doctor some time to prepare before you arrive.
My only complaint is I’m not sure there is a suitable workflow process as I’ve had triage conversations with the practice that end with no further response, so I wait a few days before having to start a new triage when the last action was for the surgery to review and respond to the last comments I added.
Hopefully this will be ironed out and the triage system made clearer for staff and patients.
It could also be more mobile phone friendly as I imagine the majority of people use their phones to type responses and the page view from mobiles isn’t the best.
Otherwise a great improvement and finally moving out of the dark ages of sitting on a phone waiting to speak to the team. | October 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Poor relationship with residents | 1 | I registered with Melbourne surgery years ago. Found suddenly being passed onto Tennyson. Asking why to the lady on the phone was told I dont have to use Tennyson, meaning obviously I don't have to have my vaccins nor see a gp! At 75 years old it is difficult to comprehend. When I asked again why, the lady told me I was rude! Really, dear? I do not swear ever, but yes I was very unhappy been repeatedly that I dont have to have my vaccins, see or speak (rarity) to a GP
Obvious lack of care. | September 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Perfect system… for them | 1 | Their new booking system seems to be designed so they don’t actually have to interact with anybody directly ever again. I filled in the online triage form (run by a private company and demanding to know your symptoms…(anybody else think this has got data theft written all over it?) and I received a response to go to my pharmacy. I did. The pharmacist told me to go to the Doctor! Who is actually reviewing the online forms and deciding if they’ll grant you an audience with a doctor? You get no other way of talking to anybody at this surgery. My pharmacist even tried to make me an appointment on my behalf and was told I would have to go through triage again. Glad to see they think I don’t have a full time job so have nothing better to do. It feels like they are doing everything they can to prevent you from seeing a doctor. Only a matter of time before A&E is flooded with more people who can’t get an appointment at this surgery, but not their problem I guess. | August 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Great new booking system | 5 | I can't praise the new booking system enough! All 3 of my family have had to use it and its worked perfectly ... my son had an ear infection and within 15 mins I had a call with an appointment for that morning. I needed a non urgent appointment and had the link sent through to book one in advance. This takes away the lottery of the old 'first come first served' process (which would have meant my son wasnt seen if i hadnt been one of the first in the queue) and insures those who truly need a same day appointment get one - you are seen on a needs basis (and generally the people who don't like it are the ones who think they need an urgent appointment but are being assessed that they dont!).
I've seen receptionists support people over the phone (and in the surgery) who dont have smart phone or computer access so it still works for them.
People need to realise this isnt the GP surgery being difficult, there aren't the GPs available to offer the service 'you used to get' and you need to embrace the change - for me and my family this is the perfect solution to ensure those who need the appointments are getting them.
well done for introducing this new system! | August 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Absolutely appalling Surgery | 1 | They have introduced new online appointment system. My first question is how have they informed patients about this change? No formal letter or email or text about this major change. I come to know today only when I visited the surgery to get an walk-in appointment. Fill a form, Triage will call and then it will decided if Dr appointment is required or not, seriously? How on phone you can judge medical problems? On top of that God only knows how anyone without online access will manage.
I asked receptionist - can I speak with practice manager and she asked me to go back in queue - come on give me a break. Then i asked her for compaint letter, she asked me to "send a letter from home". honestly she sounded like rude to me, for any query i have she was reluctant to deal with this.
I must admit, Tennyson house surgery is worst in terms of processes and getting hold of any Dr. | July 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Useless booking system | 1 | Filled out the form, got a text message with a link to book the appointment and the most frustrating part is no appointment available when you click the link. My simple question is
1) what surgery think about patient that they only this this job in life to keep checking the link and look for an appointment. If Drs are busy so do I, i have full time job as well. NHS is not treating me for free.
2) what if i have some sort of emergency which is not like visiting A&E but it needs urgent address. In this case, its been 5 hours struggling to get an appointment.
I think someone in NHS has over used their brain to come up with such a complex appointment booking process which is not going to help any patient. This will add up stress to patient. They should stop immediately this process. Its a complete waste of NHS money and time | July 2023 |
F81122 | chelmer-medical-partnership | https://www.nhs.uk/services/gp-surgery/chelmer-medical-partnership/F81122/ratings-and-reviews?currentpage=1 | Worse practice | 1 | This practice never been the best in terms of appointments avaibility And timing. However since new booking system it has been worse ever. Basically it is not possible to get an appointment at all. My daughter has been triaged And offered in face appointment. Since 2 days there is not even 1 appointment available. Its almost impossible to speak to someone on the phone, when I went there in person been told that they cant help me, Please keep checking for appointments. My child need to be seen by doctors And what am I suppose to do?? | July 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Could do better | 4 | Unfortunately they don't have any message service that patients can use. They can send you a text message but to respond or book an appointment you can only ring them. You then spend ages hanging on the phone.
(The online booking service only has appointments that are weeks away).
The reception staff do an excellent job but with only a telephone service available they are always going to struggle with the amount of calls. I have experience of another practice that is far more efficient. You go online, leave a message of your symptoms or request, and wait for it to be triaged. You then receive a return message with either an appointment or advice. This is an excellent service and far more efficient. It's not the 1970's. Telephone only is outdated. The healthcare team are great. Unfortunately, whoever is in charge of implementing the most effective and efficient systems is not so.
Modifying and implementing the necessary technology is vital.
I can email my dental practice, I should be able to do the same with my GP surgery. | September 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Great care | 5 | I would like to thank all the nurses for the care and support they have shown me through this worrying time, their expertise at treating me I believe has prevented a nasty post op infection and I can't thank them enough, kindest regards to them all | August 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Always great service | 5 | The receptionist and nurse were, as always, very professional and met my needs and expectations. Helpful and polite and treating me as a person they knew and not just a number as happens in other places. | March 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Great practice | 5 | The reception staff are pleasant, helpful, polite and accommodating
The medical staff give one time to put forward one’s feelings/ailments and are extremely good at analysing one’s concerns and forwarding the patient to the correct medical department at hospital or suitable medical establishment. | March 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Worrying | 2 | It took 17 attempts to get through to the Surgery on the phone. A message saying where you are in the queue might help. Then being told that the next available appointment is in 6 weeks time is unacceptable and worrying. I would suggest that the Management team need to review these issues. I’ve noticed similar reviews going back some time with little evidence of a plan to rectify. | March 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Caring doctors & lovely receptionists | 5 | I have transferred here from East London and an so impressed. The doctors are very thorough so very unlike my old surgery. I'm menopausal and have been treated so well and sympathetically. I also have a stammer and the reception staff are always patient | February 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Poor | 3 | Iv tried to book an appointment twice now in the last 5 weeks and can't get a appointment, all I get was its not urgent and haven't got any appointments, | February 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Good practice | 5 | I usually walk a mile to make an appointment, and am dealt with courteously and timeously by the receptionists. A doctor sees/speaks with me on the due date and I am mostly very happy with my visit/phone call. | February 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Good practice | 4 | I have been with Writtle Surgery for nearly 40 years and in general I believe this to be one of the better practices in the vicinity. I expect to wait up to three weeks for a general appointment, but if a more urgent appointment is required my husband goes to the surgery before 8am to try and get one the same day, which is usually the case. If I need to, I always phone at the end of the day if I hope to get a response to a call.
I am happy with my GP - she is always very approachable, pleasant and efficient, as are the nurses I see on occasion. I appreciate having a face-to-face GP appointment when requested.
I have also always found the Reception staff very helpful and efficient.
I consider we are very lucky to come under the auspices of Writtle Surgery. | January 2023 |
F81098 | the-writtle-surgery | https://www.nhs.uk/services/gp-surgery/the-writtle-surgery/F81098/ratings-and-reviews?currentpage=1 | Awful experience | 1 | Rude reception staff, all appointment gone by 8:20 she was no help and didn’t sympathise it understand my circumstances! Very upset. | December 2022 |
Y00293 | hedingham-medical-centre | https://www.nhs.uk/services/gp-surgery/hedingham-medical-centre/Y00293/ratings-and-reviews?currentpage=1 | Great dispensary lady | 5 | Extremely good service sorting out my husbands medication from the autoimmune specialist and stomach surgeons letters.the lady concerned contacted me to discuss the medication quite a few times,very knowledgeable and reliable | August 2023 |
Y00293 | hedingham-medical-centre | https://www.nhs.uk/services/gp-surgery/hedingham-medical-centre/Y00293/ratings-and-reviews?currentpage=1 | Above and Beyond | 5 | Huge shout out to Sible Hedingham practice, in particular to the fantastic Practice Manager who (through being made aware of my situation by the proactive receptionist) intervened, advised, guided and actioned great customer service, rectifying a pretty dire situation regarding nationwide shortage of my medication - she quickly took on board my situation and along with contacting the Specialist Practice Nurse, she also dealt with the local pharmacy on my behalf as I had completely lost the plot by then!
I have recently moved to Sible Hedingham, from Colchester, and the transfer from my previous surgery to the Sible Hedingham practice has been seamless (with both Sible and Castle receptionists being very helpful/knowledgeable) which in turn naturally speeded the process up for me, as I understood fully what I needed to do.
Difficult job at the best of times, but really can’t speak highly enough of my experience at the Sible Hedingham practice | February 2023 |
Y00293 | hedingham-medical-centre | https://www.nhs.uk/services/gp-surgery/hedingham-medical-centre/Y00293/ratings-and-reviews?currentpage=1 | A shambles | 1 | Whether it is the fault of the NHS at large or mismanagement at this practice, but it’s the worst practice you may have the misfortune to be a patient of. You’ll be lucky if you can get an appointment and certainly it would be a miracle if you get a same day appointment. | September 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Exemplary Service | 5 | I have always found the staff to be helpful and friendly and I do not recognise some of the negative feedback I have seen on other websites. I have always managed to get an appointment when I have wanted one but for me my recent consultation was exemplary. I have a neurological condition which is not serious but is life limiting. I was told by my consultant that it would have to live with it. However my GP took the time to really understand my symptoms and prescribed medication which has really improved my quality of life. I have nothing but praise for the doctors and staff who deliver a good service in difficult circumstances | April 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Really positive experience | 5 | Over the past 4yrs I have unfortunately been a fairly regular visitor to Kelvedon and Feering Health Centre and therefore been in frequent communication because of a chronic autoimmune disease I was diagnosed with in 2019.
At the beginning, some of these communications didn't always feel as helpful or reassuring as they might have done, but things sometimes can, and do go wrong and we were all living and working under extreme pressure at that time.
However, my own personal experience over the past 12mths or so has left me with nothing but praise for the health centre team, who seem to genuinely try their best for their patients and work hard to put in place whatever is required.
This particular visit was to resolve and clarify some worries and concerns I had and the lovely lady at reception went out of her way to help me..... offering an alternative strategy to resolve the problem when she couldn't do anything more for me from her desk (and it worked)
I was greeted by a friendly smile, and that makes such a difference when as a patient you're feeling anxious or a bit overwhelmed by things.
All the ladies I've encountered at Reception have been helpful, kind and professional and the systems in place seem to be working much more efficiently now.
The doctors and nurses I see now are also reassuring and approachable and I now feel much more confident that whatever problem or concern I encounter, someone from the team will help me sort it.
So...a big thankyou to all of you who work so hard in such challenging times. You're very much appreciated. | February 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Excellent patient centred care. | 5 | I phoned the surgery for assistance with a medical matter. Initially I spoke to the receptionist, after explaining my situation I was told they were unable to help personally but told politely that I could speak to a secretary and was put through immediately.
The secretary told me they would look into the issue and find me some telephone contacts at the hospital that may be able to assist me. Within a few minutes that information was sent to me. Unfortunately, the hospital could not help me. The next day I made an appointment to see my GP. The doctor was very helpful and understanding. Reviewing my notes, the doctor suggested a way forward, I was very grateful of this.
Within a couple of days I received an update via a text message and a couple of days later I received another text with the results I needed.
I cannot thank and praise the Doctor and the surgery enough. At every stage and with every member of staff I received excellent patient care. | February 2023 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Outstanding practice | 5 | Despite the immense pressure all healthcare workers are clearly under at the moment, I cannot fault the entire Practice team at Kelvedon & Feering Health Centre. The particular doctor whose care I am under is the most thorough, caring and considerate GP I have ever had. The Reception staff are always friendly, knowledgeable and willing to help. Overall, a great Practice who deserve some recognition for the care they provide. | July 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Great experience | 4 | I have been with this surgery for many years and to be fair when they merged with the surgery over the road, it all went a bit wrong. But credit where credit is due. I called the surgery at 5:20 one evening, desperate to get a appointment. Not necessarily the next day but it was an urgent appointment I needed. The receptionist took my details, brief details of my concern and the doctor called me back an hour later. He also booked me in the following evening to see him. It was the first time I have seen the doctor working 19/1 face to face tonight and I was pleasantly surprised. He was so patient, listened intently and gave excellent advice. I’m so pleased I stuck with the surgery, other people have also mentioned great service being received lately so I think they have turned a corner and it gives me great pleasure to leave to good review. | January 2022 |
F81011 | kelvedon-&-feering-health-centre | https://www.nhs.uk/services/gp-surgery/kelvedon-&-feering-health-centre/F81011/ratings-and-reviews?currentpage=1 | Efficient | 5 | Had a good experience here when visiting the nurse. The reception staff are efficient and the nurse was marvellous. | January 2022 |
F81730 | the-coggeshall-surgery | https://www.nhs.uk/services/gp-surgery/the-coggeshall-surgery/F81730/ratings-and-reviews?currentpage=1 | As you like it | 5 | The Surgery advocates self-referral for minor eye conditions.
Taking this up for an ongoing issue; two optometrist appointments, hospital referral and treatment all took place within a few days, followed up by a call-in from the Surgery for a blood pressure check.
Humbling to receive this level of health care, with no waiting lists and no panjandrums. | October 2023 |
F81730 | the-coggeshall-surgery | https://www.nhs.uk/services/gp-surgery/the-coggeshall-surgery/F81730/ratings-and-reviews?currentpage=1 | Great practice | 5 | I had an appointment with a nurse this morning which was extremely efficient and friendly. The bloods were taken exceptionally well and overall a great experience. Office staff were very helpful too. | May 2023 |
F81730 | the-coggeshall-surgery | https://www.nhs.uk/services/gp-surgery/the-coggeshall-surgery/F81730/ratings-and-reviews?currentpage=1 | All's well that ends well. | 4 | A care navigator (receptionist) determines how calls are progressed. "I'll put a message through to the doctors," in this case. A recurrent internal inflammatory condition was referred initially, and an unrelated, recurrent skin condition subsequently by email.
No examination or consultation took place with either issue. Patient self-diagnosis was accepted, as the basis for prescribed antibiotics (2 courses), and hospital referral for the skin condition. Both resolutions appeared on the patient record, with no other confirmatory communication.
This is a high-functioning practice, staffed by caring clinicians, who do not prescribe antibiotics as a panpharmacon for all ills. A consultation after the unsuccessful first course of treatment would have been appreciated, and perhaps appropriate, although this was not specifically requested.
Patients, as this one, may find the remote contact uncomfortable. The triage system "grades" patients presenting, according to their assessed level of need. If a good outcome can be achieved, as here, without seeing the patient, that's a win, but a Pyrrhic one if it's a seriously wrong call.
You can only admire the dedication and judgement required, and try to understand the pressure of all this on the practice. | April 2023 |
F81730 | the-coggeshall-surgery | https://www.nhs.uk/services/gp-surgery/the-coggeshall-surgery/F81730/ratings-and-reviews?currentpage=1 | Highly efficient, at the expense of face to face GP contact. | 4 | Is the daily 8am lottery the only way to make contact with a GP? This is likely to be telephone triage, at least initially. There are no visuals with this, no assessment of patient demeanour, and GPs are not trained to work "blindfolded".
On the positive side, patients are treated with great skill, care and consideration, beyond any expectation. Having been a patient at the practice for 30 years, I am eternally grateful to all the clinicians, past and present, who make it work as well as it does. | March 2022 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Accessing help on prescription problem | 1 | Please explain the system between Colchester Hospital and the surgery. I was referred by the surgery and have the NHS app on my phone but my blood tests and new medications are not showing up on the app for my information.
I also am being treated at Broomfield so will they show up? I need the GP to be able to refer to them. It has caused a problem in ordering prescriptions. Thank you | September 2023 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Great practice and fantastic reception | 5 | I had an experience today that is unparalleled. I have been having issues with getting my repeat prescription from moving from one surgery to Elizabeth Court Surgery. I went down to the Surgery and explained the issues I had experienced and it had been incredibly difficult as it was related to mental health. The reception, especially one particular individual, was absolutely amazing and really came to my rescue, I mean that quite literally. I am very grateful to the extremely compassionate and professional staff in resolving my matter today and would recommend the expert services of Elizabeth Courtauld Surgery any day. Thank you so much for helping me through this difficult time. | July 2023 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Initial phone call | 3 | The surgery needs to address automated telephone service.
Call states the surgery will open from 8.30. Call at 8.30. Engaged tone. Message to depress 5 for a call back. Press 5 only to be told that ring back service is not available. | March 2023 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | GP phone call | 1 | I waited by my phones all day for a GP call arranged in advance before Christmas. This appointment was made on the phone and the staff member said it was definitely booked in. My partner was a witness to the booking. It was an important appointment for my health.
No call came so I called the surgery who said there was no record of it on the computer.
They made me another appointment for 15 days time.
I am upset at being let down and now have another wait. It is of detriment to my health. | January 2023 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Great practice with excellent communication | 5 | I phoned up and was played into the queue which I did not mind waiting, whilst waiting I checked your website and come across the online service which I registered and linked with my NHS account. After putting my details in and symptoms I received confirmation a short while after saying I would receive a telephone call 10 mins later, I would say within 30/40 minutes I had a telephone call and booked in to see the doctor that afternoon. He was very professional, and nice. Thank you for all your hard work at this testing time in the NHS. | December 2022 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Poor service | 1 | Needed to book a second appointment, which only a particular doctor could help with and get a repeat prescription. Waited patiently in a phone queue for about 15 minutes and hoped to have support to achieve this.
Disappointed by being asked questions about the nature of what I needed to speak/see a doctor to the point I nearly stopped the call, felt annoyed by the persistence of the receptionist to reveal highly private information, when all I wanted was to speak to the same doctor who knew the very embarassing reason I needed hospital support.
The receptionist then went on to blame me for a poor line connection and questioned why I had wrung the surgery when I could not visit on the day I phoned missing completely that I had asked about a repeat prescription and that I had been told to phone on a Tuesday as the Dr I had spoken with told me to speak with them and also gave me confidence to get treatment.
What is going on there? Where is the duty of care? Where is the respect to confidentiality of the patient?
I have not got my repeat prescription or do I feel safe to phone again knowing the blocker I may face again. So, my dilemma now is where can I get my hospital treatment booked in and how can I get my supporting medication? | November 2022 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Room for change | 1 | I think the fact that my long term condition was invisible was the reason for a very long delay in addressing it. I turned to private care and it was quickly resolved. | September 2022 |
F81068 | the-elizabeth-courtauld-surgery | https://www.nhs.uk/services/gp-surgery/the-elizabeth-courtauld-surgery/F81068/ratings-and-reviews?currentpage=1 | Feedback for the Surgery | 2 | Wow, I needed to telephone the surgery today and to be honest I was apprehensive waiting for the phone to be answered until ???'s voice came down the earpiece.
She instantly came over as happy, bubbly and eager to help, a person loving her job helping others. What a difference to the normal drab response of “surgery” often heard when the phone is answered.
I think the practice managers could do a lot better if they occasionally phoned the surgery telephone numbers, posed as a sick patient and listened to the greetings we often receive.
When you are down, unwell and had enough the last thing you need to hear is someone who is uninterested and fed up as they are at work and possibly feeling undervalued because everyone has a go at them. You need to hear that uplifting helpful voice that wants to help you and hopefully solve your problems.
Well done, ???, if you were on my team, you would be in charge of training the front of house staff.
If the practice staff would like to contact me I will happily tell them the name of the person we spoke to and if necessary explain in detail why this person had such an impact on our experience. | January 2022 |
F81020 | the-freshford-practice | https://www.nhs.uk/services/gp-surgery/the-freshford-practice/F81020/ratings-and-reviews?currentpage=1 | How lucky we are! | 5 | This is and has always been a great practice. I feel very lucky to live in an area that is covered by this practice. | April 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Avoid at all costs! | 1 | In the last month I have had 3 major issues with this surgery.
1) after speaking to 111 (as I was unable to talk to anyone at the surgery) I was prescribed antibiotics & advised I should be signed off whilst I recover. It took over a week for anyone at the surgery to sign me off & the sick note was for "anxiety and depression", not what was discussed with 111. Now I have to try explaining that to my boss
2) I have been diagnosed with a neurological disorder by a specialist who reviewed my medication recently & wrote requesting shared care. The GP refused shared care stating in a letter to me that they don't accept new cases like this.
a) This was not a new case, I was being referred back to the GP following a review &
b) The GP failed to inform the specialist (which I only found out following the next issue)
3) There has been a global shortage of my medication for the above, as such I requested an alternative. The surgery issued a prescription for a lower dosage & said they would write to the specialist. It is almost a month since that conversation & the specialist has still not received any communication from the surgery.
If this surgery were incompetent it would be an improvement; they are actively negligent. I have seen many GP's in many regions across the country & this is by far the worst! Do Not Use! | November 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Unreachable by any means | 1 | I've been trying for over a week to get a simple referral (as I'm fortunate enough to have private health imsurance) but even the phone message states "you cannot join the queue, please try later". Filled in an online form asking for what I was looking for...4 days later and still no response. Cannot comment on the quality of the staff but if this an acceptable level of service, then beam me up. Ridiculous position to be in where I have to consider going to Colchester A&E and cluttering up their queue even further. | April 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | very unprofessional dispensary | 1 | Won't go into details but I tried 4 times, yes 4 times!! to order medications I got from hospital after surgery, did receive finally, after more than a week, 2 of the 3 meds. Last conversation I had with them, because I have run out of the med I haven't received yet, they said they would put it as urgent, but still too late as I've run-out today and every time I spoke to them they would put it as urgent what is the point of promising your patients something if you can't keep that promise 4 times?? In despair I rang the hospital and they told me that I can't get that certain med on prescription, only from the hospital!! Nobody at the dispensary told me that, surely they would have known?? The surgery/dispensary used to be so efficient with caring and helpful staff, but with all the new homes being build locally, not having professional staff I honestly fear for a lot of villagers well-being. B.t.w; I've heard a lot of complaints about this dispensary. | March 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Drowning | 2 | Cannot cope with the amount of people now on the village- nurses are amazing but you can see the doctors are struggling badly. They need more resources. It’s a shame as when I first moved to the village the surgery couldn’t be faulted. Now I dread having to ring in. Mainly as they use covid as an excuse and reason for most. And if they find a problem they looked for then it isn’t a problem and you’re back to square one. Hopefully this can get back to what it was! | March 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Disaster | 1 | Decided to move practice due to rude staff and general awful service. Well half way through my move they just cancelled me so I have no doctor! I hope the NHS read these as honestly it’s not a good practice anymore. However nurses will always be amazing there- have to praise them whatever! | March 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | I emailed mid-afternoon, had a call shortly afterwards and collected some medication very soon after. The member of staff went above and beyond to help me and I am very grateful. What a great practice. | January 2023 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Praise | 5 | Great service today from Receptionist, Triage Nurse, Dr & Phlebotomist quick and efficient service from start to finish. Now to await sample results and appointment with Private GI Consultant. Thank you for the reassurance and for all your support in a short space of time x :) | November 2022 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Great experience | 4 | Hello - recently I have had need to be in touch more often than is usual for me, and I wanted to feedback saying how positive each experience has been. When calling the Reception Staff, I have found them to be professional and thoughtful, taking time to hear my reason for calling and responding. It's great to experience this and it has made me feel the service is patient centred and supportive. Tonight - 14.11.22 I felt it important to feed back with positive comments following a call from reception following up on an earlier query of mine. Thank-you. | November 2022 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | First class care | 5 | I called at 8am to try to get an appointment with a Nurse due to month long post-Covid digestive problems. Nurse called me back shortly afterwards, triaged me and made me a face to face appointment with a trainee GP at 11. I attended, was examined and a thorough history taken. Tests were organised which I booked with a kind and friendly Receptionist. So impressed. | August 2022 |
F81119 | the-pump-house-surgery | https://www.nhs.uk/services/gp-surgery/the-pump-house-surgery/F81119/ratings-and-reviews?currentpage=1 | Frustrating website - desperately needs management | 2 | Several times I have called the surgery to say my online prescription services do not work. The same generic response from the lovely receptionist each time. I get in a slight panic that I cannot access my pills and have run out. The surgery does not help to update details when the system throws you out each time. The receptionist is really lovely and I feel sorry for her having to cover up the inadequacy which really the practise manager should be sorting. The amount of time spent ringing the surgery to say that the online system doesn’t work could be better spent just taking the repeat prescription over the phone - why oh why don’t you use this method anymore? Not good enough Pump House surgery - this needs revisiting as your online services are failing us. Let’s return to a more open surgery where we can go for help. | August 2022 |
F81126 | burnham-surgery | https://www.nhs.uk/services/gp-surgery/burnham-surgery/F81126/ratings-and-reviews?currentpage=1 | Very disappointing | 1 | As soon as you get though to the Doctors you are always put on hold normally between 30 to 50 minutes, often getting cut off and having to phone again, routine appointments are always 2 weeks away if you require a early appointment you have to phone 8am or 2.30pm if and when you finally to your speak to a receptionist all the appointments have gone, this can go on for days, it really is a very small chance to get a appointment. This is a very stressful routine and desperately needs to improve | September 2022 |
F81126 | burnham-surgery | https://www.nhs.uk/services/gp-surgery/burnham-surgery/F81126/ratings-and-reviews?currentpage=1 | not professional front desk workers | 2 | All time,then l have contact with ladys in front desk l have stress..
Same of them just not understand simple things and give wrong
advice I have legal right to see my own records,xray,letter from hospital any time from GP not have to explain why i want to see them.But this resepcionist ladys have wrong information and not trainings | August 2022 |
Y00589 | greenwood-surgery | https://www.nhs.uk/services/gp-surgery/greenwood-surgery/Y00589/ratings-and-reviews?currentpage=1 | Amazing service! | 5 | Contacted surgery around 11am, spoke with extremely friendly and helpful receptionist. Had a call back within 30 minutes then appointment 30 minutes later. Really can’t fault the service I received and the friendliness of all staff involved. | July 2023 |
Y00589 | greenwood-surgery | https://www.nhs.uk/services/gp-surgery/greenwood-surgery/Y00589/ratings-and-reviews?currentpage=1 | Great service | 5 | I have stage 4 cancer; phoned as I wasn’t feeling well (virus), given appointment for that afternoon which the doctor was very thorough. I’ve only been with this surgery a couple of years and have always had fantastic care and would recommend this surgery. I am very thankful for the care given by this practice. | January 2023 |
Y00589 | greenwood-surgery | https://www.nhs.uk/services/gp-surgery/greenwood-surgery/Y00589/ratings-and-reviews?currentpage=1 | Dr was rude | 1 | My daughter attended for a flu vaccination she needed because she has asthma. When attending the doctor was rude and disrespectful to her about whether she needed the vaccination, although she was asked by the nurses to attend an appointment. She was made feel that she was requesting something she was not entitled to.Despite saying she should not have it, she gave it anyway. My daughter ended up crying and a colleague working at the surgery apologised to her as she had witnessed the scenario. This is the only encounter we have had with a doctor at the surgery for years, the nurses do most of the work. Putting young people off from attending appointments and taking proactive measures to keep themselves well and not needing the nhs during the winter months is counter productive and giving the wrong message. | October 2022 |
F81170 | kingsway-surgery | https://www.nhs.uk/services/gp-surgery/kingsway-surgery/F81170/ratings-and-reviews?currentpage=1 | Current appointment booking does not work | 1 | Tired to make a telephone call this morning after 14 attempts, eventually went to surgery to make an appointment and was only offered one that was unsuitable. They will not let you book for the next day you have to go back the next day at 12.00 to try to make an appointment. This would never happen when the old statuses to work well.
The number of staff seam to always be busy chatting amongst themselves rather than concentrating on the patients. Very frustrating when you have been struggling with a cough and not getting a good night sleep for over 8 weeks now. | April 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I have had to access the GP surgery a few times for myself and my twins over the last couple of years and I can’t fault the service whatsoever. Each time I have received an appointment promptly whether that be via a telephone, face to face or via E consult. I have only ever received the highest level of care from all the staff - both administrative and clinical. The staff go above and beyond in my opinion and I really felt the need to write a review. Often people only seem to write a review when they have something negative to say but GP surgeries these days often don’t get enough credit. Couldn’t recommend the surgery enough. | June 2023 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Fantastic surgery | 5 | Myself and my family have been patients here for about 4 years. From day one when I called to enquire for space they were great!! Pre covid was sit and wait for an appointment which always worked well. After covid with telephone appointments has also worked really well, with being called in if required to be seen. The staff have always been friendly and helpful. If there has been issues they have been dealt with and satisfied. We’ve always been kept informed which is the main thing, communication. As a family we love our GP surgery , they have gone above and beyond. Thank you to all staff there. | December 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Efficient and sympathetic service | 5 | Explained the pain in my arm to the receptionist. She arranged for a pharmacist phone call which happened on the same day. The pharmacist arranged for me to see my GP in person two days later.
I was examined, the problem diagnosed and a course of action/treatment agreed. I was extremely impressed and happy with the service I received. | October 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Both myself and my husband have underlying health issues, the level of care and treatment we have both received has been phenomenal. The Drs are fantastic, very caring and genuinely concerned for us both. All Drs, nurses and staff I have spoken to have been very polite, courteous and extremely efficient in sorting out tests, repeat prescriptions and general enquiries. I would not hesitate in recommending this practice, my niece recommended it to me when we moved here and I am so thankful that she did, this practice is a breath of fresh air compared to my last practice. Although there has been a pandemic the service has been first class, the Drs, nurses & staff work tirelessly. Thank you all. | July 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Its easier to contact Queen Elizabeth the first! | 1 | I recieved their text asking me to call the surgery to book an appointment. 2 days of calling, no email or any other way of contacting them.
So I'll not bother now with my appointment.
Just another inept woeful GP surgery like we are all used to. | July 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Appointment booking | 2 | Having had really good things to say before the pandemic started about The Trinity Medical practice, I still can’t believe that we can’t book an appointment, having to call between 8 and 10 in the morning to hopefully getting through to get a phone appointment for that day out of how many other people that are trying to do the same, what is going on | July 2022 |
F81751 | the-trinity-medical-practice | https://www.nhs.uk/services/gp-surgery/the-trinity-medical-practice/F81751/ratings-and-reviews?currentpage=1 | Great Practise | 5 | I’ve never experienced such a helpful doctors surgery, they really do go above and beyond to help you. They will get you booked in for tests as soon as they can, makes referrals and will chase. Really lovely doctors too, and all staff, will stay with them for as long as possible. | May 2022 |
F81130 | william-fisher-med.ctr. | https://www.nhs.uk/services/gp-surgery/william-fisher-med.ctr./F81130/ratings-and-reviews?currentpage=1 | Ongoing high standards of quality of care | 5 | I don't attend William Fisher Medical Centre that often, but when I do, I have always been treated friendly and efficiently by both reception and clinical staff. Unusually, this month I did need an urgent appointment with one of the clinicians and was able to speak to one of the receptionists at ca 08:07 who organised me a same day appointment. A friendly and professional advanced nurse practitioner called me the same morning and was able to solve my problem by providing me with a prescription sent to a chemist near my workplace.
Based on my experiences over the last ten years with the practice would happily recommend them to friends and family. | June 2022 |
F81674 | wyncroft-surgery | https://www.nhs.uk/services/gp-surgery/wyncroft-surgery/F81674/ratings-and-reviews?currentpage=1 | Consistently Excellent Service | 5 | We joined this surgery some time ago because, like many others who have transferred to Wyncroft Surgery, even though we live in Little Baddow, we were appalled by the poor quality of service at the local practice. We are continually delighted with the courtesy, efficiency and care given by ALL members of this excellent practice.
Thank you so much. | March 2022 |
F81640 | aryan-medical-centre | https://www.nhs.uk/services/gp-surgery/aryan-medical-centre/F81640/ratings-and-reviews?currentpage=1 | Abysmal | 1 | I attended what I thought was a doctors appointment only to see an advanced practitioner, who was great by the way, and she prescribed medication, after a month my symptoms had worsened so I made another appointment, no doctor available again only to see the same practitioner who wanted to book me for a CT scan but needed a registered GP to authorise that, I tried to see a GP the next day but none were available and was advisory call next week, today beamy first day off work a rang at 0830 and sat on hold as usual finally speaking to reception and no doctor available again. after two months with little poor quality sleep I’m considering changing practices but the other nearby surgery has very poor reviews too. Are their any GPs left practicing or should I go and join the queue down at A&E | June 2023 |
F81640 | aryan-medical-centre | https://www.nhs.uk/services/gp-surgery/aryan-medical-centre/F81640/ratings-and-reviews?currentpage=1 | No Doctors | 1 | There's not been a single doctor at this practice for months. I'm not talking about getting an appointment, there is literately no doctors. The only person you get to see is the nurse who then refers you to the GP at the hospital because they don't have their own. | April 2022 |
Y00469 | dr-sims-and-partners | https://www.nhs.uk/services/gp-surgery/dr-sims-and-partners/Y00469/ratings-and-reviews?currentpage=1 | Not taking patients | 1 | In spite of there website and this one advertising for new patients they are not don't bother to fill in any forms they are wasting our time | July 2023 |
Y00469 | dr-sims-and-partners | https://www.nhs.uk/services/gp-surgery/dr-sims-and-partners/Y00469/ratings-and-reviews?currentpage=1 | Excellent medical centre | 5 | Excellent medical centre been registered since 2006 never had a problem. Receptionists are for me very friendly and helpful so the people putting them down probably rude first. I've never had issues. The doctors have always taken Time to sort out any problems I've had latest being trapped nerve in shoulder, Showed physio to help ease the pain. For me very professional practice. | February 2023 |
Y00469 | dr-sims-and-partners | https://www.nhs.uk/services/gp-surgery/dr-sims-and-partners/Y00469/ratings-and-reviews?currentpage=1 | Breath of fresh air | 5 | I’ve moved from another surgery as could never get an apt. So far, my whole family have had no problems getting apts when needed, they have 3 emergency apt times for patients to call in through the day
The drs have time for you and the reception staff are helpful
So glad we moved as not all doctors are rubbish! | November 2022 |
F81186 | felmores-medical-centre | https://www.nhs.uk/services/gp-surgery/felmores-medical-centre/F81186/ratings-and-reviews?currentpage=1 | Poor Service | 1 | Since Long Riding and Felmores joined the service is been getting worse. Can never get a face to face appointment and will prescribe steroids without even seen the patient.
More recently booked an appointment for a blood test and was told it would be at Long Riding, when I got there I was told I was in the wrong place. I quickly made my way to Felmores and got there 3 min late, while talking with the receptionist received a message to say my appointment was cancelled (by then this was 4 min past the appointment time). This is not acceptable.
It's ok to get the patient to wait but when the GP makes a mistake by sending you to the wrong place and you are late for 3 minutes your appointment just gets cancelled. | October 2023 |
F81186 | felmores-medical-centre | https://www.nhs.uk/services/gp-surgery/felmores-medical-centre/F81186/ratings-and-reviews?currentpage=1 | Decent but | 2 | Still no visiting appointments. Also no timed telephone appointments so easy to miss. Difficult to follow up on things, a bit authoritarian and traditional. And I really don’t like telling reception staff who book appointments what it’s all about. No continuity. | June 2022 |
F81186 | felmores-medical-centre | https://www.nhs.uk/services/gp-surgery/felmores-medical-centre/F81186/ratings-and-reviews?currentpage=1 | Bad practice! | 1 | I tried to make an appointment and I was told that I am not registered with them in the system,last times they see me in the system.. I had to call again to stand in line and then I was told that probably someone made a mistake in my date of birth and that I should go and fill it out again the registration form and the excuse: "we don't have any more appointments today" I stood in line twice... very very rude staff!!! | May 2022 |
F81729 | matching-green-surgery | https://www.nhs.uk/services/gp-surgery/matching-green-surgery/F81729/ratings-and-reviews?currentpage=1 | Unhelpful staff | 1 | Doctors are lovely and helpful but front desk staff are not so. Re training would be advisable but it's probably been done before, great doctors if you can get past the 'imaginary' doctors guarding them | August 2023 |
F81155 | balfour-medical-centre | https://www.nhs.uk/services/gp-surgery/balfour-medical-centre/F81155/ratings-and-reviews?currentpage=1 | Receptionist Practices Need Overhaul | 1 | The receptionists never answer the phones but you can’t get an appointment any other way apart from econsult. Every time I’ve been in the surgery they do not answer phones, it’s not that the line is busy, it’s that they aren’t doing their job. If you can only make an appointment by calling the phone lines need to be open all day. Ineffective administration is poorly impacting patients health and it needs to change. I’ve been calling for over a week for a telephone appointment. Doesn’t matter what time of the day, I’m not successful. It shouldn’t be impossible to get an appointment. If it’s something serious it won’t be picked up in time. | April 2023 |
F81155 | balfour-medical-centre | https://www.nhs.uk/services/gp-surgery/balfour-medical-centre/F81155/ratings-and-reviews?currentpage=1 | Very bad receptionist | 3 | Getting an appointment in the morning is almost impossible to see a doctor because you will be on the phone for over thirty minutes only for someone to pick up the phone and practically tell you to be sensible and go to A and E.
I called the surgery on the 23rd of March to see the doctor and I was told the she will call me back later in the day even though I told the receptionist that it was an emergency. I later spoke to the doctor who agreed with me it was an emergency and she promised to send an order out for me to have an ultrasound and do some blood test. When I was picking the form for the blood test, I was told the request for my ultrasound has been sent and I should receive a call asap.
I called on the 28th of march to follow. Up on the result 0f my test and to notify the surgery that nobody has called me pertaining to the ultra sound. I spoke to a receptionist who was blatantly rude and told me that I should have used my common sense to go to accident and emergency. I tried to explain to her that I felt it would be a waste of NHS resources and time since I have started dealing with my G.P. But she does not want to hear any of it and before I could say anything, she dropped the phone on me. I went to the surgery straight away and she still told me that my face that she thinks I was been stupid nd that was why she dropped the call.
A gentleman later came to attend to me nd who in 2minutes was able to explain to me and apologize.
The receptionist does not have any empathy and does not have a quality of a care giver and does not understand what it is like been in pain or when you are afraid for your life or scared of any symptoms deteriorating.
I think the receptionists employ for a surgery should understand this is not picking the inquiry phone of an insurance or a mobile telephone company. Patients need to be spoken to with empathy and given reassurance that everything will be fine and not shout them down and insist they must listen to you even though they are trying to explain their condition to you.
Thanks and God bless. | March 2023 |