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F81155 | balfour-medical-centre | https://www.nhs.uk/services/gp-surgery/balfour-medical-centre/F81155/ratings-and-reviews?currentpage=1 | Bad practice | 2 | Been with the surgery for more that 15 years with good Doctors and patients care. But lately I think the receptionists have been changed is now very difficult to get any appointment either pre booked or on the day.
You can be on call for 30 mins from 8:00am and at the end the call can be dropped at the other end or be told that no more appointment. I have been on this for more than 3 weeks now. Despite that my appointment supposed to be for a followed up treatment.
I think the new receptionists are so lazy to pick calls or schedule appointments for patients.
Despite telling them your situation they have no empathy or compassion they can sometimes be rude or careless about the situation. They do direct me to e consult for a follow up appointment. This shows how incompetent they are.
I think they need to be given good orientation of how to deal with patients.
Doctors at the practice do have good relationships with the patients but these new receptionists are making patients to give the surgery a very bad review.
They do not understand that a follow up treatment is important.
They need to call them to order
They claimed to be fully booked but when you get to the surgery you can hardly see up to 3 people at any time and the doors to the doctors offices are opened with no patient in the room.
I think the surgery is not effective and efficient as a result of the incompetent receptionists | January 2023 |
F81219 | dell-medical-centre | https://www.nhs.uk/services/gp-surgery/dell-medical-centre/F81219/ratings-and-reviews?currentpage=1 | Best Practice in Grays | 5 | The front office staff are always warm and welcoming, though they might be under pressure, but you would never know it. They take time to offer help and give alternatives if appointments are not available on the day.
The Doctors and Nurses are informative and take time to actually listen to you, so that they can fully access your needs to give you the right course of treatment.
The surgery waiting room though small, is always clean and tidy. | March 2023 |
F81219 | dell-medical-centre | https://www.nhs.uk/services/gp-surgery/dell-medical-centre/F81219/ratings-and-reviews?currentpage=1 | Hard to get an appointment | 3 | In my case I'm available for appointment only on Friday, and I cannot book an appointment in advance. Called Friday 9am, staying on the line for about 30min and not getting an appointment is quite disappointing. And I predict that it will be the same next Friday. | March 2023 |
F81219 | dell-medical-centre | https://www.nhs.uk/services/gp-surgery/dell-medical-centre/F81219/ratings-and-reviews?currentpage=1 | Appointments system | 2 | You can get appointment just calling 9am only, but after call waiting 35min, they say, they don't have free slots for appointments, Try to call tomorrow 9am.... | December 2022 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=1 | Doctors are great receptionist are awful | 2 | After waiting in a cue for 45mins this morning to try and get my daughter an emergency appointment. I get a call back from the doctor to come down at 3:30pm after waiting at the bus stop the bus arrives 20mins late I stand in the rain with my unwell child for 20 mins finally we get to the doctors 15mins later then the appointment time due to the bus being late my 3 year old daughter is wet and crying she’s not well after all I am then told by the rude receptionist she won’t be seen as we are over 10 minutes late I have a moan and ask can you speak with the doctor to see if the doctor will see her I’ve waited over half hour when had an appointment before so I no the doctors can run over ! to be told we aren’t allowed to ask ! The way they speak is disgusting to people and rude ! i now don’t want to return to that doctors and I’m looking for another 1. I understand it’s over populated and can be frustrating but I to have sat in the surgery and listened to all the gossiping behind the glass while the phones are continuously ringing!!! It’s disgusting what’s a real shame is the actual doctors are all helpful and nice shame can’t say the same for the reseptionist and now have to attend another surgery | December 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=1 | Great GP surgery | 5 | Amazing experience always. I have always had a very prompt response from the team. Never had to wait too long for an appointment or prescription. Hands down, I will definitely recommend using their services. | November 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=1 | Phone Service problems | 2 | The waiting time on the telephone to book an appointment can be quite long , which is just a fact of life. But when you get down to number one in the queue you do expect that you will be heard soon.
Unfortunately on two recent occasions I have reached number one in the queue (today in took 11 minutes to get to that position) and then I hear the phone connect and I get cut off.
Si i ended up having to drive to the surgery to make the appointment (which being with the diabetic nurse cannot be booked on-line) | November 2023 |
F81113 | dr-abela-t-practice | https://www.nhs.uk/services/gp-surgery/dr-abela-t-practice/F81113/ratings-and-reviews?currentpage=1 | Poor service | 1 | If I have to call my gp, I have to wait about an hour each time until someone is answering me . 2 days ago I called GP Abela & partners ( chafford hundred ) . I requested to be called back by a specific doctor and called after few hours a different doctor . I explained I feel more comfortable to discuss with the doctor I know already and said ok . After never called back the doctor I requested or receptionist…. Completely ignore !!! Like I don’t have what to do with my free time | March 2023 |
F81623 | kadim-primecare-medical-centre | https://www.nhs.uk/services/gp-surgery/kadim-primecare-medical-centre/F81623/ratings-and-reviews?currentpage=1 | Awful ! | 1 | The Doctor and one particular receptionist make you feel like you are an inconvenience to them. Every time I order a prescription something goes wrong. I’ve had stuff that I didn’t order, things I’ve ordered not been prescribed and prescriptions not done at all ! When I have been at work from 6 a.m I have better things to do than run between pharmacy and surgery because something is wrong again ! They never explain anything and when a procedure has been changed you are just expected to know ! You can never get an answer on the phone (particularly p.m) and today when I got held in a queue I drove down to the Surgery (still holding on with my mobile) only to find reception locked up and unattended ! So beware - you are hanging on for nothing.
You can’t get a face to face appointment and I was recently offered a telephone appointment for three weeks time !
Absolutely terrible place and I shall be leaving as soon as I can | December 2022 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 4 | Whenever I call I always hope to speak the friendliest receptionist at Grays surgery, she tops all receptionists I know as she is always helpful and I cannot fault her in anyway she has a friendly attitude. There should be more of her as patients’ experience with GP practices will be whole lot better. | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 4 | My appointment was put back by half an hour as patient came in late she was seen after the other patient came out and the one in front of me came in late which made me late was not very happy | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 2 | I was kept waiting for over half an hour for my appointment with the nurse. When I finally got to her she had obviously been eating and had no idea who I was and what I was there for. She then called me by the name of the baby due after me. I was then informed by her that I couldn’t have my smear as I was too early. The reason I was called for my smear too soon was due to a text message from yourselves telling me I was due. I have now been told that because I don’t have the letter from Cervical Screening ( I must of thrown it away by accident) I have to wait for a reminder letter which I will get after 18 weeks. This will then make me overdue. This is all completely unacceptable as I fail to see why I can’t then make an appointment nearer the time I am due (April). Why is the letter so important when I wasn’t told I needed it when I came to my appointment?? Surely there is a record of the letter somewhere on the system? Ultimately this whole sorry saga is based on a mistake made at the surgery but to my detriment. | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 5 | Was given an appointment straight away when I described my symptoms - The GP I then had the appointment with was thorough & had a lovely bed side manner | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 5 | I got an appointment on the same day that I phoned. This was unexpected but it is what customers want. | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 5 | I found start and questions straight forward and felt comfy to answer. And I was quite happy to answer. And think all okay. Thank you. GB. | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 5 | The doctor I saw with my daughter was very attentive and had a lovely manner. She explained every thing in detail to both myself and my daughter and was very reassuring. | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 5 | From the Admin who booked my appointment and the Doctor who attended to my daughter. Excellent Service overall .? | January 2024 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 4 | Quick to get appointment. Very pleasant Nurse Practitioner, good examination and prescribed medication helped me get better | December 2023 |
F81641 | milton-road-surgery | https://www.nhs.uk/services/gp-surgery/milton-road-surgery/F81641/ratings-and-reviews?currentpage=1 | My experience | 4 | The receptionist at Grays Surgery was pleasant and extremely helpful. She had a prescription issued for me within an hour, after me finding out from Milton Road a letter, the the Urology Department at RNOH expressing a prescription be raised for me, had been overlooked by them. | December 2023 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 2 | I waited 55mins for my turn at surgery. And there was no doc at that time. Nurse had treated me instead of doc. Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor? | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 1 | I was waiting fir a telephone appointment, when the dr did call it was 1.5 half ring and when i picked up the dr had hung up
Dr need to understand some people dont have the phn glued to their hands and it take more then 1 ring to pick up | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 4 | I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | I am only too happy to be a patient at Oddfellow GP Practice.
Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider.
This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | I was quite surprised to be number 2 in the queue @ just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service i received on the day. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 2 | Tried to do the e consultation wasnt very successful i manage to get a appointment in the end and felt like what i wanted which was a blood test form. Was given it. But was told it might be months before i get an appointment. | January 2024 |
Y00999 | oddfellows-hall-&-st-clements | https://www.nhs.uk/services/gp-surgery/oddfellows-hall-&-st-clements/Y00999/ratings-and-reviews?currentpage=1 | My experience | 5 | Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection | January 2024 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Terrible customer service reception 06/10/2023 0900hrs | 1 | The woman on the reception had such a poor attitude, very condescending tone and an overall disrespectful approach speaking over you repeating the same over and over.
I believe this a very deterring welcoming into any practice. The fact that a person like that is the first point of contact of the surgery is appalling and rather concerning specially for business. | October 2023 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Excellent service as always | 5 | Over the years stifford Clays health centre provided excellent care for both my grandparents whom I was main carer for both.
They were amazing throughout my recent (and extremely difficult) pregnancy.
But this morning they really have topped exceptional.
Called for an appointment on behalf of my husband at 0830, seen by a very nice GP at 0900 who was kind and thorough in his history taking and examination. We took his advice, collected the prescription and was back home by 0930!!!
Amazing!! Cannot thank this surgery enough; not only for today but several years of excellent care.
Far too many complainers who have warped expectations of the NHS. | May 2023 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Appointments | 4 | Not a moan just a suggestion, why don’t you offer a call back system so people don’t have to wait in a queue, people often don’t bother to wait to get treatment because of the frustration of waiting on the phone! | April 2023 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Very good practice | 5 | I have been quite a regular visitor over the last year and half after having a heart attack, and some other problems. My experience when contacting the surgery has been with kindness and helpfulness from all members of staff, doctors, nurses and receptionist. I am pleased to be with this surgery. Thank you all so much. | December 2022 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Excellent service | 5 | The service this surgery has given in regards to my dad has been superb. The drs and nurse specifically have gone above and beyond and over their time to ensure my dad has received the medical help amd treatment, following it up with hospitals themselves.
I cannot thank them enough for what they have done and the position to which they have now helped my dad.
Unfortunately times have been hard on everyone and the receptionists can only do as much as the appointment system will allow them too.. baring in mind there are a handful of drs and thousands of patients it is common sense that you will not always get an appointment on the day. Rudeness for them is not necessary. | November 2022 |
F81192 | stifford-clays-medical-centre | https://www.nhs.uk/services/gp-surgery/stifford-clays-medical-centre/F81192/ratings-and-reviews?currentpage=1 | Great practice | 5 | Everyone speaks bad of their doctors but i can honestly say ive always been treated and seen within a very quick time and always found the gp,s and staff brilliant thankyou stifford clays medical centre | August 2022 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 1 | I arrived with a fever of 40 and all he told me was to give him carpol! He didn't check the fever, the ears, nothing! very unhappy! I had to go to the emergency room and there they gave me antibiotics because I had a throat infection! | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 5 | The paramedic nurse who I saw at Thurrock health centre checked over my daughter thoroughly and was so attentive to my children by far one of the best people I have ever seen at the gp practice | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 5 | Receptionist helpful kind and professional.
DR called efficiently and very helpful even managed to get my prescription delivered locally very quickly. He understood my needs and dealt with my concerns professionally and productively.
To be honest everytime I contact the surgery which is luckily only ever now and then at moment I am extremely impressed and satisfied with the help of the whole team. Thank you. | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 1 | GP wasn't interested in my concerns about child's condition. Didn't know what it was and refused to refer for scans or specialist. This means we will need to go private and pay money. Unbelievable | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 5 | The professional and friendly attitude of the phone answering staff member. Although I was stressed and anxious, managed to calm me with an even tone and empathetic response to my ever growing disbelief of the current wait for a phone appt with the doctor for abnormal blood test results. | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 5 | The receptionists were very friendly and helpful. The nurse was friendly and professional. I was seen promptly and efficiently, making the appointment quick and hassle free. | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 3 | After my appointment with the Locum Dr I asked the receptionist to print the xray form, she informed me that it wasn’t needed so I asked her to check if I had been referred for a chest xray, which she was unable to do as the Dr was still in my records. I felt that she could have checked with Dr instead of being unhelpful and on the verge of rude. I had just been told that I was having an urgent referral which had made me extremely anxious and upset. A little compassion and helpfulness from your receptionist regardless of the situation would have been wonderful. I also received a letter and leaflet about my potential cancer referral which came as a shock. Discussions with the Locum led me to think I was potentially being referred for cancer investigations but this was not mentioned or confirmed and the first ‘Official’ notification was the letter.
E consult clearly works with quick appointments offered. | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 5 | Having had almost daily appointments over the last six weeks, i have recieved nothing but a friendly and professional service from reception to the nurses.
Iam pleased to have this opportunity to say thank you to you all ?? | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 2 | The telephone consult was rushed. The nurse couldn’t wait to end the call. From her comments It was apparent she had not read my notes. | January 2024 |
Y02807 | thurrock-health-centre | https://www.nhs.uk/services/gp-surgery/thurrock-health-centre/Y02807/ratings-and-reviews?currentpage=1 | My experience | 1 | Very poor communication, and understanding of the seriousness of the current situation, also no accountability or responsibility for resolving the issue in question. | December 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Worse practise | 1 | Called to make an appointment for my child, and was told to do an e consult, was told a doctor will look over it but it can take upto 24/48 hours for someone to contact me.
I was told if my child gets worse to call nhs 111.
Sorry but if your child is sick and you require a doctor you should be able to see one not wait for a doctor to look through an e consult.
It’s absolutely disgusting my child has to wait to get medical attention when it is needed.
Back on the phone I go to try and get medical advice for a sick child. I shouldn’t have to call nhs 111 I should be able to rely on a doctors appointment, e consult is wrong shouldn’t be used to get an appointment for a child or anyone who is vulnerable | December 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | In the Day appointment | 1 | Hubby called the surgery at 8am - 10th in the queue (pretty good)
to be told by receptionist to fill in a e- consult. Receptionist called him back with an appointment for the 08/01/24. The point is he needed an on the day appointment. Doubled over with Rt sided shooting pain, advised to go to A&E then as no appts. Great use of our struggling A&E service | December 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Stupid, stupid econsult | 1 | Econsult - an online form that you can only fill in during office hours. Filled it in asking for a referral and not a GP appointment as it will be a waste of time. I was asked to request a referral not a GP appt. Got a no reply email saying they will arrange a GP appointment. No way to message them. What a stupid, idiotic, badly designed, inefficient system. Shame on you. | October 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Disgusting service | 1 | I have tried three days running starting my call at 7.59am hanging on or getting a call back every day I’m told there are no appointments left. They will not make appointments in person at the surgery and no longer allow appointment booking online they tell me there are not enough GPs and it says they are still taking on new patients hideous service people are dying, people are going too long before diagnosis something must be done | August 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Awful Experience | 1 | It seems antagonistic every time you phone, simple requests are treated with contempt, Moulsham lodge use to be a great surgery with great doctors, now its just a shambles, when you get to actually see a doctor though they are very nice, its just the red tape you have to go through to speak to someone. | July 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Worst experience | 1 | I’m a 39f with no health problems so when I’m December i got sciatica in my left leg I just though it was a trapped nerve and after a week it felt better but was never the same so after Christmas I called the surgery to see a doctor as the pain in my hip wouldn’t go, of course like the rest of the reviews I could not get an appointment and called throughout the month with no success so in February I spoke to receptionist and told them my problem only to be told very rudely with no compassion or empathy well nothing they can do keep trying, told them the pain is not going it’s getting worse the receptionist did not care at all. So I gave up it’s now may the pain is still in my hip and has now gone to my back as well. I been trying since February on and off to get an appointment with no success so called the receptionist today, to see if the receptionist could tell mehow else I can, I was the phone crying telling this receptionist that I’m getting scared now as all I know this could be cancer, I didn’t get a chance to ask the question as the receptionist was very rude, constantly over talking me, snapping at me telling to call at 8 tomorrow. I don’t write reviews but my experience has been awful, no one has the right no matter ur job title is, to treat people so poorly like there less than people | May 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Bad | 1 | Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what??? | April 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | Absolutely awful | 1 | After trying yet again to get a GP appointment, I’d be happy with a routine appointment, I was told after being on hold for 52 minutes from 8am that there were no on the day appointments and no routine appointments only telephone appointments for a weeks time!
I’d like to know how qualified the receptionists are to be able to decide who gets a face to face appointment!
I tried for 8 days in a row last October and couldn’t get anything.
You couldn’t come across a less interested collection of individuals, the practice manager told me last year to go to a smaller practice in order to get an appointment! | February 2023 |
F81100 | beacon-health-group-danbury-medical-ctr | https://www.nhs.uk/services/gp-surgery/beacon-health-group-danbury-medical-ctr/F81100/ratings-and-reviews?currentpage=1 | First Class | 5 | The dedication by these doctors and staff is simply amazing. Over the many years I have been with Beacon Health I and my wife have had nothing but first class service. All to often in life people can be quick to complain but honestly the treatment and attention to detail we have had has been amazing. This particular practice gives outstanding service and I just wanted to give credit where credit is due. Thank you so much to all the doctors and nurses and staff working tirelessly to give their best to everyone. | February 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Appreciation | 5 | I've recently had surgery, and having had a home visit from the specialist nurse, I was advised I needed to see a G.P. that day. Unfortunately this was in the week when the changeover to booking appts online had been implemented. I hadn't used Patchs before and had a go, but under the influence of strong pain meds plus urgency I couldn't manage it. I was helped by the kindness of the receptionist I spoke to, who put my request through. Within a couple of hours I had seen a Doctor, who despite it being late afternoon on a Friday had me booked in at Broomfield for the following day, prescribed a medication as a precaution in case I did have a DVT, explained exactly what would be happening and genuinely put me at my ease.
I have always found the Longfield receptionists, dispensary and pharmacist staff polite, helpful and professional, and that they go the extra mile to help. Thanks to all of you, I really appreciate the work you do, which underpins this medical centre, and makes such a difference when one is feeling decidedly ropey. Last but not least, a big thank you to the lovely volunteers who drop off my medication! | October 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Impossible to get an appointment! Abysmal service! | 1 | I moved to the area 7 months ago and I have been unable to obtain a single GP appointment since I moved ! You just have to call on the day and hope for the best, but by the time you get through every single appointment has gone- even the urgent ones! You cannot book any appointments in advance, the app never lets you in because again all the appointments are gone the second the app is opened up. Its absolutely ridiculous- god help anyone who has a terminal health issue which needs immediate support!! I have tried to call every single day for months on end and have got nowhere. Absolutely abysmal and something needs to change!!! | October 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Fed up not getting appt, the system needs to change | 4 | Yet again midnight online system to book appt, in brief says to write in reason for appt, as in my case' bi polar meds change ' & flashes up slot gone, within seconds the slot was gone, there were only 2 appts with same dr for tomorrow.
We all know you can call in at 8am & still be on phone well over 40mins later waiting to get to speak to a nice receptionist, then get right down to say number 3 in the queue then be cut off or told sorry no appts when you do get through.
Online site patchs is brilliant but you must make a 7am request,but least then you get a bit of time I think 15mins to state why you need a on day appt.
Why cant Longfields go back to booking at reception or at least book appts a week or so ahead for non urgent gp appts ?.
I have bi polar & I wheened myself off meds due to altered bad visions both auditory & visual & I cant get a appt to get a different medication. I had a call from gp couple months back re a different issue, really nice sounding gp , whom at end of discussing that health issue then said "by the way, are you still taking your medication" to which I replied "my bi polar medication? yes I am, its ok but still issues" and that was it.
He was nice, chatty & friendly but he didnt tell me that was a 'mh review' yet I understand I saw on records that it was classified as one.
Surely a 'mh'review should be a bit more than what seemed a afterthought question tagged onto the end of phone appt for a completely different health issue.
My visions have got way worse & quite scary at times to me only, not to others & being off the meds hasnt helped with manic phases, though the scary visions arent quite so bad as when I was on that particular med. I'm much better off that medication, but I need new meds.
I cant even get a medication review appt where the nice pharmacist may be able to help me get a new medication. I am on the list for meds review but no idea when that will be.
I have had approx 6.5hrs sleep in over 60hrs, I'm so tired but brain wont stop thinking. I need a gp appt for a different bi polar med soon, even I realise that now
I would like say though that when you do see a GP, that they are usually very nice & helpful, the receptionists are always nice with me & friendly too, the nurses there are really nice ladies, it's a shame some of the drs that I have really liked & got on with have left but guess that happens in all jobs, bit of a shame that I have never yet in 8yrs been able to get an appt with dr sally dowler as she is whom I am registered with there & I hear she is so very nice & patient too.
Maybe one day I will get to see her but at moment I'd settle for a appt with the Longfields window cleaner if he/she could get me onto a new bi polar medication !
I know I chose without drs knowledge to wean off my olanzipine but I was so unwell with other health issues in march/april that I thought just get yourself off it.
Appts system needs reviewing and I am not the only patient who thinks this. | July 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Terrible | 2 | I have been with this practice for years but recent problems are too much on my mental health and illnesses, I have experienced doctors putting patient informed on system online for months when this is not true not following up with potential diagnosis,being lied to by receptionist about booking appointments for a nurse, repeat medication appointments not being followed up either,but thanks to dispensary was eventually resolved, this is all very upsetting for my mental health and illnesses, and why do we have to go online to book anything at midnight?or ring at 8 am for potentially hours of waiting utterly ridiculous and depressing why would any one want to celebrate 75 years of nhs when it’s a complete shambles for so many | July 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Great service today | 4 | I have been a patient at this surgery for around 5 years but today I was really impressed with the service I received. I have a telephone appointment which was the most thorough one I’ve ever had. The doctor went above and beyond and I was really pleasantly surprised.
I haven’t ever really had a “bad” experience.
Like most surgeries it can be tricky to get through but I have found that providing you call at 8am you’re likely to get an appointment, whether it be face to face or via the telephone. | July 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Amazing service | 5 | I am impressed with their service.I phoned up in the morning then only had to wait 10 minutes.The receptionist was easy to communicate with then booked me in for 30 minutes after.The Doctor was very efficient and friendly and it being my first doctor appointment alone was reassuring. The prescription was given out in seconds. Thank you to the staff ! | June 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I use patches for my appointments and I always get a face to face appointment on the day. Brilliant communication through patches and friendly faces who make me and my daughter feel looked after, even when I feel I am worrying over something little I feel reassured and listened to especially by the nurses.
Thank you for all you do! | May 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Disappointing unprofessional | 1 | After a loss of pregnancy GP forgot to put in emergency scans due to extreme pain. missed appointment due to pain was unable to cancel due to morning rush hour phone calls when I got throw at 5pm I was met with a extremely rude receptionist who explained my pain wasn’t her problem I explained my problems and what happened in depth she repeated it wasn’t her problem after trying to talk to her repeatedly to calm the situation I was met with tutting and refused to even see if space was available for me to see a GP or nurse or any practitioner leaving me helpless and alone refused to let me speak to anyone else I have now moved doctors | March 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Amazing Care and Staff thank you | 5 | I’d just like to say thank you to the reception staff and medical team, I had a appointment this week, where I was told I needed to go straight to a& e in a ambulance, I was in a lot of pain and everyone was really caring and helpful-
All you get is negative feedback where it’s no one’s fault to the lack of doctors and nurses that no one wants to go into the medical profession- as of the situation with pay etc - you all do amazing job and people need to realise how lucky we are !! for having a nhs where it’s abused from patients who don’t turn up for appointments- do not use their common sense - and will not take responsibility for their own health instead of wanting everything now! once the nhs is no more and you have to pay - people might realise - what may go for ever !! Be Kind to the staff and doctors - | January 2023 |
F81022 | longfield-medical-centre | https://www.nhs.uk/services/gp-surgery/longfield-medical-centre/F81022/ratings-and-reviews?currentpage=1 | Very disappointed | 2 | Really disappointed with Longfield’s yesterday I had a large wood splinter in the bottom of my right foot since Monday and every time I walked it was really painful, hubby did have a go at removing it but to no avail. Yesterday I phoned Longfield’s and asked if I could have a nurses appointment, they said I could only have a telephone appointment !!!!!!
True to their word I was phoned back about 4ish by a GP to be told I needed to go to A&E !!!!!!! I was horrified to her that as surely they are aware how under pressure they are and that you should not be going there unless it’s life threatening.
No wonder the nhs is so under pressure if drs are sending patients to A&E when all that was needed was a nurses appointment.
Finally i made an appointment with a podiatrist in Heybridge for lunchtime today who was excellent and after a few attempts she managed to remove the large splinter along with some puss where my body was already trying to get rid of it.
This cost me £40 when all I needed was a appointment with a nurse. Thankfully I am now sorted but someone else may not be able to afford it and it could of become infected let alone the pain they would still be in.
This was unusual as have always been great in the past and have always been really helpful | January 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | No gp appts | 1 | Attempted to book appt but none available until end of February when gps resume but can't book more than 16 weeks in advance either so just no service.
Poor communication reception staff not interested say you have to wait until appt comes available we are short staffed etc just typical refusal to meet patient needs.
Having trouble getting gp care wasn't any easier before Xmas yet now no gp appts well over 16 wks you can't book an appt. | January 2024 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Exemplary Care | 5 | I can not speak highly enough of the continued treatment I have received from my GP at this practice. The GP has been so thorough in investigating my symptoms and finding solutions - I couldn’t be more greatful. I feel very lucky to have received such an excellent ongoing service. I would highly recommend this GP practice. They have also done a lot to try and make it easier to get an appointment. There are now more appointments available to book online. | December 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Appalling service no consistency rude admin/reception staff | 1 | Unable to secure much needed prescription follow on from hospital been months requested multi times yet now running out of medication and no repeat implemented rude admin staff provoking stress due to their none existing empathy thats not helping the situation to solve the problem or keep the patient calm but instead infuse stress and anger pure frustration as not an alternate surgery to attend and no care given.
Difficult to get consistent care had multiple issues over 15 yrs unable to secure gp appt regularly most of the admin staff are not polite and provoke argument over the phone they never say sorry and very obstructive in helping the patient don't listen or process your given right of health care needs. | November 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | bad practice | 1 | The doctor said we have to change my tablets, ring the practice and book, but the lady on the phone said you have to wait until the 20th, to see my doctor,,i have now run out, please advise ,,please dont ask me to ring again, i am 80 yrs old,, | November 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Shocking bookings and enquiry system | 2 | Trying to get through on the phones is a nightmare. I've spent almost my entire lunch hour trying to speak to somebody to ask a question about my son's prescription. I've been number one in the call queue for 30 minutes. I've also tried getting through on the general enquiries line and nobody is answering. What am I supposed to do now? I have to get back to work. The doctors are wonderful but the communication system is unacceptable. It's been this way for years. So unhappy with the service. | October 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Great care | 5 | I registered with Audley Mills Surgery 3 years ago when moving to the area. I can honestly say that I have always received first class care from every member of the team. I use their Patches online system for all non-urgent medical enquires and requests and have always received a response and appropriate treatment within 24 hours, as was the case today. The GP's, Practice Nurse, Pharmacist, Practice manager, Secretaries, Reception and admin staff have always been warm, caring, responsive and knowledgeable and have provided my care in a timely way. Thank you. | October 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Terrible GP service | 1 | Had a recent blood test for thyroid blood check. Shockingly the GP registrar just sent me a text to say he has reduced medication again by a third without consultation. I was waiting for results to then have a consultation to discuss symptoms experienced from last medication reduction. The GP registrar just made a decision without speaking with me and also on my online results it says to test for Thyroidal illness in future blood test when I have had a total thyroidectomy 6 years ago! He obviously didn’t check my notes which is very poor, which makes the reduction in medication by a third without consultation even more shocking! I now have to make an appointment with another GP to discuss. The Appointment booking system is rubbish, one rings up, be on the line for an hour and then get cut off! Alternatively, one can try the online system for the handful of next day appointments that appear at 8pm and all appointments are taken in less than a minute. There needs to be more appointments available, and not just for next day. | September 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | This surgery has been amazing in treating me in the last two weeks. The GP that I see was so professional in the face to face appointment and giving me a call back a week later to follow up on my illness to then referring me to the necessary Hospital.
The receptionists have also bern polite caring and helpful.
I cannot fault this surgery on how they have dealt with my health concerns. | September 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Poor service | 1 | Tried to book an appointment took 1 hour and 50 minutes to get an answer even though I was number 1 in the queue for 20 minutes, partner also tried at the same time from his phone was number 7 in the queue which went down 2 places to number 5 in 15 minutes while I was still number 1 !! Today came in for an appointment was seen late, I had another appointment straight after so because of being seen late, made me late for next appointment and they rang me to see where I was because I had booked in online! Prescription was issued and sent to pharmacy which I was told would be delivered to me because I couldn’t get back there (due to condition I went there for) nothing arrived so rang surgery, 15 minutes to get through at number 1, again! Only to be told ring the pharmacy, I did, pharmacy said it’s not ready that was from 10.50 am, till 6pm! And they don’t deliver, so am sitting here now wondering what to do and how I am going to get my prescription, thanks Audley Mills surgery and pharmacy! | September 2023 |
F81123 | audley-mills-surgery | https://www.nhs.uk/services/gp-surgery/audley-mills-surgery/F81123/ratings-and-reviews?currentpage=1 | Terrible appointment booking system | 1 | The booking system is rubbish, one rings up, be on the line for an hour and then gets cut off! Alternatively, one can try the online system for the handful of next day appointments that appear at 8pm only and all appointments are then booked in less than a minute. There needs to be more appointments available, and not just for next day. It is very inconvenient for patients to go to the surgery and queue up to book an appointment in person. | September 2023 |
F81125 | church-view-surgery | https://www.nhs.uk/services/gp-surgery/church-view-surgery/F81125/ratings-and-reviews?currentpage=1 | Terrible | 1 | Phoned up yesterday to see doctor, my daughter was very poorly, to be told by god dam answer phone no appointments left, so stayed on line for emergency, to be told triage would phone some time in afternoon, how can someone on the end of a phone tell me what’s up with you with out seeing you???, probably getting same money as telephone appointments, as to seeing face to face as this would take a bit longer and they talk to you for 2 minutes on phone so get more appointments done this way, hence more money!!! this doctors has gone to the dogs, gone are the days when you could ring up , speak to a friendly lady and book an appointment, heard lots of nice things about white rose surgery , I will be changing GP | February 2023 |
F81125 | church-view-surgery | https://www.nhs.uk/services/gp-surgery/church-view-surgery/F81125/ratings-and-reviews?currentpage=1 | Not a good start | 3 | I registered online (no confirmation on f registration)
Called 2 weeks later to be told I was registered 2 weeks ago… booked an appointment, when I registered the image was of the surgery in crossgates so assumed that was the practice.
When booking the appointment I was not made aware that Shaftesbury was a separate place by the receptionist.
Went to my appointment to be told I was in the wrong place.
No confirmation of this on the phone or via text!!
Receptionist has caused me to waste an apportionment time and now not get the check up needed!
If the only image is going to be of the crossgates surgery and you know someone is booking an appointment that has just registered do a better job and explain there are surgery’s in different places and actually confirm where they need to go!
Absolutely furious | February 2023 |
F81125 | church-view-surgery | https://www.nhs.uk/services/gp-surgery/church-view-surgery/F81125/ratings-and-reviews?currentpage=1 | Phone appointments. | 0 | Since Church View surgery was taken over by Maritime Health I find it most difficult to make an appointment to see a doctor. Before this company took charge there was the app to book in advance with a doctor but this has been done away with this and now we have 5 different surgeries all with the same phone number. I have been told that the amount of patients has gone from 5,000 to 30,000 all with the same telephone number which to me is simply stupid.
We are told there is a dedicated group of telephone operators but when you phone you often find you are number 23 or some ridiculous number in line to be answered. You used to be able to see practically all your medical records but now they just let you see the basic information through the NHS app which this surgery uses, the previous was EMIS/ Patients Access. | January 2023 |
F81125 | church-view-surgery | https://www.nhs.uk/services/gp-surgery/church-view-surgery/F81125/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | Doctors are fantastic, very though, nice, they listen to you, I've always been able to get a telephone appointment when I ring, reception staff are helpful and when GP rang after explaining my symptoms I was asked to get to the surgery as soon as possible they are very supportive. | April 2022 |
F81125 | church-view-surgery | https://www.nhs.uk/services/gp-surgery/church-view-surgery/F81125/ratings-and-reviews?currentpage=1 | Swift attention | 5 | Having experienced great pain for the day, I rang the surgery for advice and explained my problem. The receptionist was kind and understanding and made me an appointment for later that day - which I did not expect to even be possible. The doctor examined me and gave his diagnosis (which subsequently proved to be correct) and referred me for an ultrasound for confirmation. He prescribed me the correct medication that same day, which helped enormously. I was so pleased to get such swift attention. I would add that I have used this surgery for 3 years now and the receptionists are always so lovely. I always manage to get an appointment, by phone call is fine for me, and they have continued to follow up on my diagnosed medication condition. I am very pleased with this surgery - and also the affiliated one, The Jones Practice - where I have also attended. | January 2022 |
F81061 | conner-&-partners | https://www.nhs.uk/services/gp-surgery/conner-&-partners/F81061/ratings-and-reviews?currentpage=1 | Great Prctise | 5 | I called at 8.30 on a Monday morning, appointment at 10.55, X-ray at hospital at 3.45 and results back following day.
I have never had a problem with this surgery admittedly I don’t need to be there often but always get an appoint very swiftly mostly on the same day.
Dr’s, Recetionists and Nurses have all been lovely and helpful.
This is an exceptional surgery. | November 2023 |
F81704 | downhall-park-surgery | https://www.nhs.uk/services/gp-surgery/downhall-park-surgery/F81704/ratings-and-reviews?currentpage=1 | Wrong information given | 3 | Visited practice re making an appointment; told have to ring at 8.30 am on the day to see if an appointment is available - this is poor, should be able to book appointments in advance, same day should be for urgent treatment. Told receptionists that surgery website says that appointments can be made, advised that they can't make appointments but have to go via 111.
Rang 111 when I got home, advised that GPs have a duty of care to patients and that they should be making appointments, 111 can only make out of hours appointments when surgeries are closed.
Downhall park surgery is a part of the Rayleigh and District primary network the website says "To pre-book a Saturday appointment please contact your own surgery. " as do the web sites of sugeries that actually provide out of hours service. Downhall park surgery is gining out the wrong info. both verbally and on their web site. | November 2023 |
F81704 | downhall-park-surgery | https://www.nhs.uk/services/gp-surgery/downhall-park-surgery/F81704/ratings-and-reviews?currentpage=1 | Awful practice. | 1 | Always late. At least half an hour each time. And also, I put in my sons prescription for his allergy formula milk best part of 4 days ago. I gave it 48 hours after putting it in, as they tell you to, and went to collect it just to be told the doctors hadn’t sent my prescription off. They told me to come back in the morning. So I did. Still no milk. He now has absolutely no formula as this practice didn’t send his prescription off not once but twice. Absolutely do not recommend at all. | August 2022 |
F81066 | the-greensward-surgery | https://www.nhs.uk/services/gp-surgery/the-greensward-surgery/F81066/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I felt that some foods were problematical swallowing without weight loss, the GP sent me for a blood test on the same day, with the gastroenterology procedure following very quickly. Fortunately I received a positive result.
The practice was extremely helpful with my worries and questions responded
to quickly. | October 2022 |
F81066 | the-greensward-surgery | https://www.nhs.uk/services/gp-surgery/the-greensward-surgery/F81066/ratings-and-reviews?currentpage=1 | Extreme poor care in death certification | 2 | My late mother was under the care of this practice, due to living in a nearby care home. After eleven days of end of life care, she passed sadly away. The care home called a doctor from this surgery when she passed away. However,they would not come out to register the death, but was on the end of a phone on a zoom call.
This is utterly disrespectful to the deceased and our family. There needs to be far more care and sensitivity for families in this situation. | April 2022 |
F81065 | william-harvey-surgery | https://www.nhs.uk/services/gp-surgery/william-harvey-surgery/F81065/ratings-and-reviews?currentpage=1 | unhelpfull receptionist | 1 | waited for appointment, your sign says if not seen in 15 minutes go to reception ,so after 20minutes went back to reception and asked if there was a delay. she said dermatology nothing to do with us, i said well it is because it is in your surgery today. i was told cannot help nothing to do with me.
disgusting behaviour | January 2023 |
F81065 | william-harvey-surgery | https://www.nhs.uk/services/gp-surgery/william-harvey-surgery/F81065/ratings-and-reviews?currentpage=1 | Really helpful staff! | 5 | I have been registered at William Harvey Surgery for many years, the staff are always professional and attentive, they all go out of their way to accommodate my needs.
I have been able to make an appointment to see a Doctor face to face with not much of a wait.
I thoroughly recommend this practice | January 2023 |
F81007 | dr-puzey,dr-kothari-and-dr-nanda | https://www.nhs.uk/services/gp-surgery/dr-puzey,dr-kothari-and-dr-nanda/F81007/ratings-and-reviews?currentpage=1 | Quick response | 4 | Recently I've found it a trial to try and get through to the surgery by phone and was pretty down about trying to do it again today. I went to the surgery's website this afternoon to see if they'd turned on the online appointment service again to see that they are now using the econsult service. I put my details in around lunchtime, got a call at 2pm, and had a nurse appointment by 3 and was seen 2 minutes early. Never had quicker service. Definitely a massive improvement on using the phone line. | August 2023 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Consistently Excellent Service | 5 | Myself and my family have been registered with The Practice Hawkwell Surgery (part of Leecon Way Practice) for a number of years now. During that time we have only ever received excellent and speedy service from Doctors, Nurses, Pharmacists and Reception/Administration staff. This morning I logged onto the linked Dr Iq app with a medication question, and within 20 mins I had received a call back and was issued a telephone appointment to discuss same day. The staff always have time for their patients and are polite, kind, welcoming and warm. We are incredibly lucky to have this surgery so close by. | November 2023 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Seriously let down | 1 | I phoned today to make an appointment for my daughter. The very nice receptionist booked a telephone appointment with a nurse practitioner for my daughter at 5.45pm. At 2.30pm I called the surgery again as I wanted to check that it was a telephone appointment and not a face to face appointment. Another nice receptionist confirmed that my daughters telephone appointment was definitely booked in with a nurse practitioner at 5.45 pm. My daughter then received a phone call from either a doctor or nurse practitioner at 3.11pm. She was in a meeting at work and had to excuse herself from the meeting, so she could ring the surgery back. She was then told that she wouldn’t have been given an appointment at 17.45 as the nurses do not work that late! and she would have to rebook next week. Very strange that two different receptionists confirmed that my daughter’s appointment was for 17.45, when clearly that wasn’t the case. It’s difficult enough for my daughter to get an appointment when the surgery is open. Which is why I was helping her. Very disappointed with this service. | March 2023 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Great service | 5 | Leecon way and Hawkwell, Staff are very efficient, really like the surgery as I have recently moved, I was easily registered and had a telephone call with the surgery. | December 2022 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Well man check | 5 | The nurse was amazing. Thorough, professional and understanding. She listened was attentive expressed genuine interest and desire to help. | December 2022 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Amazing | 5 | Since joining this practice I have only ever had positive experiences. The staff are welcoming and the clinicians have been so caring | December 2022 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Out of order telephone | 3 | I have been trying to telephone the surgery for the past week, all I am getting after ringing the number of the Leecon Way surgery is the out of order signal. I have tried again today and also the Hwkwell Surgery and it is the same. I also contacted my local chemist and they are having the same problem. | October 2022 |
F81675 | the-practice-leecon-way | https://www.nhs.uk/services/gp-surgery/the-practice-leecon-way/F81675/ratings-and-reviews?currentpage=1 | Website | 3 | On numerious times l have complained the website needs updating to give the correct opening times. Its bad enough having to wait on the telephone in a long que, only to be told the surgery opened 30 mins earlier. Please update your website. | August 2022 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=1 | totally inadequate | 1 | 3 times home visit booked for my very ill father - 3 times no visit the third time went to wrong house and said there was no one in - did not call to check address just left saying no one in, if he could go out then he wouldn't need home visit. Eventually duty doctor issued prescription which was sent to wrong pharmacy | April 2023 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=1 | Poor service | 1 | They stated that they have appointments online. This is not true. I've never find any appointment online for months.
I have to call them every time, as they answer to e-mails. The waiting time is an hour! I spent all my minutes from my phone in two days because of them. They never answer to calls. I only have appointment after more than an hour waiting time on phone to 3 weeks later! I have to call them exactly at 8am to get anything. Terrible.
They cant let me see my blood test results online and dont give it over the phone. They even said I have to contact the hospital about my blood test results, but the hospital never give out information over the phone to patients, as GP has to do it.
They dont do anything well at all. Full of rubbish. Need to find another surgery soon, as they dont care about my condition. | October 2022 |
F81089 | wakering-medical-ctr. | https://www.nhs.uk/services/gp-surgery/wakering-medical-ctr./F81089/ratings-and-reviews?currentpage=1 | Very frustrating and extremely poor service | 1 | Having waited an extra day to receive results of recent medical tests because the surgery was “closed for training purposes” I have again telephoned after 3 pm to enquire. I was told I was number one in the queue at 3pm and am still waiting for someone to answer the phone after 50minutes.
This is causing me serious mental health issues and must be dreadful for others further down the queue.
Calling reception was no substitute as that put me at number 10 in a queue.
Clearly the surgery has insufficient staff. If there are staff unavailable due to sickness then temporary substitutes should be available. Is this a cost cutting exercise? What excuse can there be? | September 2022 |
F81086 | central-surgery---southchurch-blvd | https://www.nhs.uk/services/gp-surgery/central-surgery---southchurch-blvd/F81086/ratings-and-reviews?currentpage=1 | Good practice | 5 | I received a first-class service from the office, the receptionist and the doctor. I was contacted by the office to see what time a telephone consultation might be convenient. I received the doctor's call on time and was offered a face-to-face consultation when appropriate medication was prescribed. Thank you all for your great help. Michael | October 2022 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | This Practice is the best I have been registered with. Nothing is too much trouble, lovely on phone whatever your query, and organised and efficient. Excellent practice all round so its a big thank you from me | August 2023 |
F81613 | dr-kumar-&-ptnr---shoebury-hc | https://www.nhs.uk/services/gp-surgery/dr-kumar-&-ptnr---shoebury-hc/F81613/ratings-and-reviews?currentpage=1 | No care | 1 | got out of hospital after heart attack
Discharge letter emailed to receptionist claims as not sent from hospital! Have to wait 28 Days medication given from hospital runs out before then
Missed appointment with Dr said will have to make another appointment been trying to sort all day
Admin staff are rude and unhelpful and there is no care from this practice
Have asked practice manager to call
Shouldn’t be this hard to get medication a heart specialist has prescribed
Have rung 11 times today to try and sort life saving medication
Had discharge letter at 8.51am | May 2023 |