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F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Poor | 2 | Had blood test this November.then got a tex asking me to book a telephone conversation have tried to book .but was told there is 4 week waiting list. | November 2023 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Caring practice | 5 | My mother in law was looked after with a removal of a lesion from her hand by a lady doctor at this sugery ,who went above and beyond with her care. And showed genuine interest and was proactive in her recovery.
Well done and thank you for caring. | November 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Never get an Appointment | 2 | Appointments are never available I’ve had to use minor injury or A and E which I really don’t like doing. Very disappointed when ringing up with a chest infection where I had been Wheezing only to be told no appointments. This leaves me feeling that patients health no longer matters to them. | November 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Amazing Caring Service | 5 | Just took my elderly disabled Dad for his flu jab!
They could see he was struggling to get out of the car and so the nurse came to him and did the injection while he was in the car.
Amazing. Thanks. | October 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Amazing service | 5 | My husband has been through six months with a difficult and complex illness. During this time I have always managed to get appointments, sometimes at short notice, sometimes using the app. The Doctor has at all times been helpful, professional, diligent and thorough. Thank you. | September 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Very Good Practice | 5 | I had a health check this morning. The Nursing Assistant was extremely polite, friendly and very knowledgeable. I had been dreading this visit, but she put me so much at ease. All too easy for people to complain, but Hassengate is and always has been a very good practice. Thank you. | June 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Resolved issue | 4 | Recently joined this surgery, I booked 2 appointments and there was a slight miss communication which lead to me attending on the wrong date/time. I spoke to the practice manager who was very helpful to review the call and understand miss communication and resolve the issue, he was able to book another appointment at a convenient time. The receptionist who I booked the appointments with was very friendly and helpful. My first experience at the surgery started badly, but after help from the practice manager all was resolved very quickly and it improved my experience tremendously. Thank you | April 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Can’t fault treatment received at practice | 5 | I have had frequent appts at the practice in the last few months. I have found all the staff very helpful and the doctors have been very caring and explained very clearly when I’ve needed it. I have seen how busy the receptionists are and also seen people being rude at times. I think that they are working under difficult times. Our surgery opened all through the pandemic. They all have my admiration for all they have done.As for taking on lots of new patients , I don’t think that the surgery gets a choice. All I can say is Thankyou. | March 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | I’d recommend Hassengate. | 5 | I’ve recently had cause to visit Hassengate, I cannot complain of my treatment at all, ok you have to wait to get through to reception, but isn’t any Dr’s like that nowadays. I’d recommend Hassengate any day of week. | February 2022 |
F81153 | hassengate-medical-centre | https://www.nhs.uk/services/gp-surgery/hassengate-medical-centre/F81153/ratings-and-reviews?currentpage=1 | Appointment fiasco | 2 | They have the most backward system where you can only book on the day for just a call back let alone a visit. Someone please explain when in half an hour waiting I only went from No 19 in the que to No 17 - so for 2 receptionists that equates to 2 calls an hour. System CLEARLY does not work & needs looking into | January 2022 |
F81198 | horndon-on-the-hill-surgery | https://www.nhs.uk/services/gp-surgery/horndon-on-the-hill-surgery/F81198/ratings-and-reviews?currentpage=1 | Great Service | 5 | The GP saw on Wednesday this week was fabulous- she was thorough and caring- so good to have a doctor give the time to listen, care and act. Thank you | July 2023 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Awful | 1 | I placed a call at 16.35 was number 9 in queue, 2 hrs later still in queue. Phone dropped line. Placed a 2nd call at 18.27 still within surgery hours, joined at number 4 in queue. Just sat in queue for a further 2 hrs. Pretty sure they just went home and left me there. Fortunately my minutes were free.
I’ve been at this surgery since birth (50+ years) over the past 5 years levels of service have drastically dropped. | July 2023 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Very poor | 1 | I checked with website first. Reception open at 8am. But at 8.15 it was still on the automated system. | July 2023 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Awful practice with no communication | 1 | After raising an issue with the practice manager I was told that she would investigate and return to me by 19th of April. After setting the deadline herself i am still yet to hear a thing from her, unwilling take a call either. Very very poor and disappointing service. | April 2023 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Terrible communication and attitude | 2 | Had a nurse appointment on the 9th of March at 1pm, turned up and checked in. Sat and waited for 25 minutes only to be told that there was no nurse. No apology and no remorse was shown. How and why this type of behaviour and 'professionalism' should be accepted is absolutely beyond me. Such a disappointment... | March 2023 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I have not been with this practice all that long, but I can honestly say this is probably the best one I have ever been with, every member of staff that I have come into contact with, whether on the phone or face to face has been polite, professional and very friendly, they always listen and where they can do go out of their way to help. I have complete faith in this practice - thank you | July 2022 |
F81137 | orsett-surgery | https://www.nhs.uk/services/gp-surgery/orsett-surgery/F81137/ratings-and-reviews?currentpage=1 | Awful service | 1 | Lost all of my me and my partners fertility results pushing our process back several months. When asked to complain was advised we would be struck from the surgery. | March 2022 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | The nurse was very easy to talk to and explained everything very well. She helped me understand the treatment plan and made a follow up appointment with me whilst I was there | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 2 | Prescription issues. I had put my request in very early, it wasnt put through and was made to feel like I was the one to blame. | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 2 | I had a text message asking me to book a telephone appointment to discuss the results of my Diabetic blood test. I aced the surgery to do just that but I was told I should it be calling on the phone to do so but stead I should use the electronic e-consult booking service. However the receptionist told me she would book the appointment for me. I was told to expect a call on Thursday. That did not happen. I did not get a call either today, Friday. You now have the cheek to thank me for using the e-consult service which I didn’t and further more ask me how I found my experience with you. It would be prudent if you o find out if you had held up your end of the bargain don’t you think before. As patients all we ask is that you give us the service we require to manage our health issues. We do NOT need to be asked to use IT to make contact. C’mon, you as a surgery used to be better than that. | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | Wow the doctor really helped me after being abandoned by the dentist and I took myself to hospital loads of new meds and a drip and morphine was given still in a lot of pain but it really helped | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | My GP made sure I was familiar with my treatment plan, had time to talk and made sure I felt contacting them should issues arise. | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 2 | Why give appointment times and leave me sitting there 40 mins late i geuss this is giving a poor service as above | January 2024 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | The receptionists are the true definition of very good receptionists. Joy to go in there as they are always welcoming with smiles and always willing to help | December 2023 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | The doctor who we see was fabulous and understood my son is on the spectrum and struggles to articulate what is happening. The healthcare professional is a credit to the surgery. | December 2023 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 3 | Always the same YOU make the appointments and never keep to them when you do get to see the doctor after being anything up to 30 minutes late your only given 6 minutes to sort out what is wrong and god forbid asking about something else | December 2023 |
F81206 | commonwealth-health-centre | https://www.nhs.uk/services/gp-surgery/commonwealth-health-centre/F81206/ratings-and-reviews?currentpage=1 | My experience | 5 | Great service
Easy to talk to
Very thorough with my medical conditions
Gave great advice on improving health | December 2023 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | The welcoming was warmly and the way they respond to my immediate attention of my chronic medication | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | How quickly my online consultation was dealt with, and how quick an appointment was given. The GP and Receptionist were very helpful. | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | The appointment at Medic house
Was for 12.25 On the 11 01 2024
With the ,practice nurse
For a. Blood pressure chrck
All carried out in a professional
Manner | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 3 | Can’t get appointment when you phone and you can’t book to see a doctor when it suits us cos iam working, you can only phone at 8clock in the morning | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | Friendly receptionist, appointment on time and diabetic foot nurse was caring and compassionate. Gave great advice and forward care plan. | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | The person gave clear reasons and instructions about my illness what I should and shouldn’t be doing.
Down side the phone call was an hour late. | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | Friendliness of receptionist and respect from physiotherapist. He gave me time to explain my problems, asked relevant questions and took time to explain his recommendations and his thoughts on the cause of pain. I felt much relieved after the consultation. Unfortunately i was instructed to contact Basildon hospital XRay to make an appointment....i have so far spent 4 x 1/2 hour tries to get someone to answe the hospital phone to no avail....nobody is answering...i will keep trying. | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 1 | Went for an ECG at the medic house and the machine did not work which happens. Problem is this was some time a?o and no one as got back to me regards to where me go from here. | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 5 | Quick appointment Dr so nice and genuine listening to my problems explained everything he was doing sent prescription to chemist | January 2024 |
F81652 | medic-house | https://www.nhs.uk/services/gp-surgery/medic-house/F81652/ratings-and-reviews?currentpage=1 | My experience | 1 | Never called back even after I called back and got told she was putting in a request for rake doctor
To call me back but he never did it’s been 4 days | December 2023 |
F81708 | sai-medical-centre | https://www.nhs.uk/services/gp-surgery/sai-medical-centre/F81708/ratings-and-reviews?currentpage=1 | Can’t get a appointment | 1 | This morning I turned up at 8am to run in and make a appointment I was turned away due to them taking phone call appointments. Iv never known them to take walk in appointments at 9am but the doctor opens at 8am. There is no information online or at the Surgery stating this. They have always been a good Doctors but recently have gone downhill. | October 2022 |
F81708 | sai-medical-centre | https://www.nhs.uk/services/gp-surgery/sai-medical-centre/F81708/ratings-and-reviews?currentpage=1 | Best practice | 4 | I'm patient of this surgery for a very long time I have found now staff very helpful and tries to manage to give appointments with drs if they can I would highly recommend this surgery for best drs nurse and staff yes there is times when its difficult to get appointments and hang on to phone for appointments for very long times.
I find personally when I see drs I come out Happy because they listen to you and pay attention what you saying.im only saying with my personal experience. | June 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Appointment | 2 | Very disappointed this week with the service.
I have contacted them three times.
The first time the Doctor did not stick to the appointment he had. He did not phone me. The second and third time I was told the Manager would call me.
I am still waiting.
Not impressed!
I have explained that this appointment is for my Mum who is 90 years old and is in need of medical supplies. Thank goodness it is not an emergency.
Very dismissive staff. Only one receptionist seems to care. | October 2023 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Telephone consultation | 5 | I had booked a phone consultation for last Monday. The doctor rang at 7.15 in the morning. He gave me the results of X-rays. Then discussed my options. We agreed that physio would be the best option. The doctor then booked my first physio appointment. This will be in a month’s time. Very happy with the outcome of the telephone consultation. | June 2023 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Compassionate healthcare team | 5 | Healthcare team provided us an excellent service when we were worried with rashes for our 5 year old child. Helped us to get an emergency appointment with doctor on same day who have provided assurance with treatment. There was challenges with availability of antibiotics and team have provided excellent support to answer and resolve issues in partnership with pharmacy. We are glad to have caring health services local to us. | January 2023 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Great Surgery | 5 | Surgery has really improved, and the services are great. Would highly recommend it.
Doctor was very kind and pleasant, and adhered to my needs. | December 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Worst GP practice ever | 1 | Got a phone call from a receptionist this morning saying my blood test results are back. She went on to say you need to stop drinking for 12 weeks. Wouldn't tell me why or what the results were. Very strange. I the. Asked to speak to a GP about the results. 6 hours later and still no call leaving me wondering what is going on? | August 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | The best GP | 5 | The best staff ever. The staffs were very helpful and friendly. They took their time to listen to my problems. Thanks for the support. Will recommend to friends and family. | July 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | terrible practice | 1 | this is the worst gp i have ever been to in my entire life and would not recommend to anyone. the staff are extremely rude and unhelpful. they ignore calls at the reception which i doscovered as i decided to go into the go surgery while my call had been waiting for 40 minutes and they claimed the receptionists were busy however i saw that they were not doing anything when i arrived. the staff also ignored me and answered personal phone calls when i tried to ask them a question. i have been unable to get an appointment for something for 3 months!! i did a swab test over 2 months ago and did not get the results back. this gp have no regard for people who desperately need help and it can all be seen in the poor, lazy service they provide. | July 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Amazing staff | 5 | The reception are extremely helpful and considerate when speaking to them. Service is quick and the GPs are kind and listen to what you have to say | July 2022 |
F81082 | the-rigg-milner-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rigg-milner-medical-centre/F81082/ratings-and-reviews?currentpage=1 | Removal of stitches | 3 | I had a minor biopsy does today at Canvey Island. I was advised that my GP would remove the 2 stitches that I have in 10 days. However staff informed me that they are not allowed to removed stitches and I have to go to Tilbury Hub in the evening as it is the only option. I did say that I do not like going out in the dark as I am a pensioner on my own but I was told there is no alternative. I am quite upset about this but it appears there is nothing I can do. | March 2022 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 5 | Very attentive, helpful and the nurse was exceptionally good in answering all my questions. I can't fault the service I received. | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 5 | Receptionist was very good and polite. Gave me an appointment in quick time.
Thankyou.
Doctor was very professional, listened to what I had to say and acted upon findings, excellent. | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 5 | I rang for an appointment for my husband and just expected a phone call in a few days but was given a face to face today, absolutely brilliant service. | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 5 | The receptionist lady which I can’t think of her name in tilbury doctors always is so helpful and always so pleasant | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 2 | I urgently needed to see a doctor. No appointments available and was told phoning 111 may get me one. When clinician from 111 called back, she realised i was having difficulty breathing so sent an emergency ambulance. Not impressed wirh a surgery which cannot even give an emergency appointmwnt -talk about passing the buck to an already stretched ambulance service. | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 1 | Came out of Braintree hospital after carpel tunnel surgery 15th December. Told to go straight to my GP and was told to go 29th December 3.15 to have stitches out ..Went on that day they said they didn’t know anything about this appointment even thogh it was eritten down in their handwriting .Luckily Tilbury had a nurse who was able to take them out .Not the first time after my prostate was removed Southend hospital wrote to the GP for tablets .When I went to the surgery they said they had no record of me having my prostate out and asked if I was at the right GP surgery .I have been a patient there all my life 75 years ? Thought this was terrible | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 5 | I was seen to straight away. I got there early, waited 2 minutes, then was called. Two very pleasant nurses were there. They did a good job. Thank you to you all. | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 3 | A doctor that actually examined me.but not in the surgery i normally attend.I was not told I was expected at Chadwell | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 2 | Very difficult to get my apportionment in the first place. I had asked for a review of test results, whereas the doctor thought i was after a medication review.
I am hoping that i will get an appointment with the Diabetic team at Thurrock hospital as they were the ones that initiated the blood test in the first place | January 2024 |
F81110 | tilbury-health-centre | https://www.nhs.uk/services/gp-surgery/tilbury-health-centre/F81110/ratings-and-reviews?currentpage=1 | My experience | 2 | Rang up 8am , 30+ in the que On hold 35 mins trying to get an appointment. When phone finally answered sge put phpne straoght back down, the i had to hild from number 15 in que again. Just to get phone appointment. Asked for rablests which i got, but with no medicel check, no blood check no weight check no blood pressure check. On phone litterly 2 -3 mins and told Sure ill.send pills over to chemist. | January 2024 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Rude receptionist | 1 | I called in today as the surgery was opening and didnt have to wait long to speak to someone, who was really lovely and said they'd try to get a doctor to call me back before i start work, I didnt recieve a call so before I started i call back i then started work and was met by a rude member of staff who told me I wouldnt get the call and when I asked is there any chance I could, I got told i " Was very impatient for someone who hasnt been given priority " they arranged for me to get a call later but I was so stunned by what was said that I didnt reply with anything | August 2023 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Waiting Times | 2 | Rarely visit but on two occasions this month to see the nurse she was running more than 30 minutes late. More importantly none of the receptionists kept the packed, airless, waiting room of patients. How can you get yourself so far behind the appointment schedule early in the morning. Beats me! | August 2023 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Do not recommend | 1 | Complete disregard for pacients requests and time of appointments. I specifically asked for a female doctor and double checked it was possible only to arrive early and then wait for 40 minutes after my scheduled appointment time, to realise that in fact the appointment wasn't even with a female doctor. Do not recommend. This experience has shattered my trust in the medic system even more than i thought it was possible. | May 2023 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Receptionist and doctors | 0 | This has happened on numerous occasions. You phone a surgery, first you get put on hold for 40 minutes to a hour waiting for your call to be answered by reception. They then tell you that you can’t speak with a doctor, you’ll have to book a phone appointment and wait further for a call back. I believe in 30 seconds the doctor could sort out my issue, instead I’m 50 minutes into being on hold.
There is pressure on the NHS but I feel my surgery’s failing to do any sort of a job and help me, you’ll be waiting all day to get help.
It’s a shambles. | February 2023 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been going to the Ballard's Surgery for 19 years now and every time the staff (receptionists, nurses and doctors) has always been very helpful and lovely. Thank you for all your hard work especially with limited resources and for being polite and helpful. | January 2023 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Responsibility | 2 | My last review wasn't posted must of said something that hit a nerve ...the truth i didn't mention names i just stated the truth Covid is over we the normal people are living with it working alongside other people everyday so why can't we see a doctor ...After getting results back I asked to see doctor so that I could get advise on condition to be told by reception to look it up on Google as doctor hasn't requested to see me after results even though it was the doctor whom claimed he wanted to see me due to my records being out of date and in a mess he words not mine | May 2022 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Caring! | 3 | I would like to leave a very positive review for the kind Receptionist at the Surgery who dealt with my problem this morning. She was very empathetic and understood the situation in which I found myself. Thank you for being so caring and understanding and for putting my mind at rest. As a follow-up to this the matter was resolved this afternoon and an explanation given which cleared everything up. | April 2022 |
F81150 | ballards-walk-surgery | https://www.nhs.uk/services/gp-surgery/ballards-walk-surgery/F81150/ratings-and-reviews?currentpage=1 | Booster jab! | 3 | My husband, who is housebound, was contacted on 21 April and appointment made for home booster jab on 22 April. No one came and I contacted surgery at 5.50pm on 22 April and was told someone would come on 23 April. No one can so I contacted surgery on 25 April and was told they didn't know anything about thus and would get the person concerned to contact me which she did, twice. The second call was to say that someone had called on us on 23 April and a booster jab was given. However my husband had not received this so who was given the jab. On the call this afternoon I asked if a jab had been administered and was told 'yes!' My question is who was this person who received my husband's jab because it wasn't him!? | April 2022 |
F81029 | dr-degun-&-dr-macaulay | https://www.nhs.uk/services/gp-surgery/dr-degun-&-dr-macaulay/F81029/ratings-and-reviews?currentpage=1 | Terrible staff attitude | 1 | The receptionists are rude and do not want to help at all. The doctor will only do telephone appointments and recommends going to the hospital instead of seeing them | November 2022 |
F81029 | dr-degun-&-dr-macaulay | https://www.nhs.uk/services/gp-surgery/dr-degun-&-dr-macaulay/F81029/ratings-and-reviews?currentpage=1 | Waste of time | 1 | Needed a fit to work abroad letter. Got an appointment with a nurse who was lovely. When I phoned to get the letter the reception staff were rude telling me they can't give me one and I need an appointment, although I had already had the appointment. Got a phone call from the doctor who said I need to see him directly because I need to have the tests done again and he can't give me one because he didn't see me. Wasted my time and the nhs's time. Always take over an hour to get an appointment and my call normally gets cut off after about half an hour. | February 2022 |
F81025 | dr-gc-chajed's-practice | https://www.nhs.uk/services/gp-surgery/dr-gc-chajed's-practice/F81025/ratings-and-reviews?currentpage=1 | Brilliant Practice | 5 | After suffering with back pain for a while and having various checks, I was seen by another doctor at the practice who, examine me further and suggested exercisers and prescribe a drug to reduce my pain. After a couple of days my pain was less and I felt better, still not completely over my condition however, it’s going in the right direction. Then I received a curtesy telephone call from the Doctor to ask “how I was after my visit”, then took the time to see me at the surgery for a quick catch up. What more could I ask for from the practice! | January 2024 |
F81025 | dr-gc-chajed's-practice | https://www.nhs.uk/services/gp-surgery/dr-gc-chajed's-practice/F81025/ratings-and-reviews?currentpage=1 | Dreadful | 1 | The new telephone message is a complete joke in fact more an insult by the time you listen to the long message and select a number you then told your number 15 in the que . So no matter how unwell you are just put the phone down you are never going to get an appointment. Which is normally just a call back. Which is a waist of time a dr can’t tell you what’s wrong by not seeing you corona is now an excuse not to see a patient.
This use to be rated a good drs but now the worst my pets get Better treatment as t the vets than humans get at this surgery | January 2022 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=1 | Declined | 1 | This surgery do not even bother to get back with results. Really declined.previously the last few years never had an issue with them. It seems lately that their attitude is much less caring. Would not recommend this surgery to any one. Such a same because we all need and depend on our doctors. Not to have confidence in them is such a difficult thing. | September 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=1 | Bad Attitude and Communication | 1 | The so call trained reception are so rude especially when talking to people on phone. If you want to book appointment with the doctor, the receptionist will always make sure they block you in order not to have access to your GP. Since last year I have been trying to book appointment with GP face to face, for once I haven't been able to get one. The receptionist will be passing you from pillar to post.
Noak Bridge Medical Centre should let us know if we still have GP practice or not?
Getting appointment in Noak Bridge Medical Centre is like a camel passing through needle hole.
Please can something urgent be done to help our community. | April 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=1 | Excellent treatment | 5 | After getting an appointment at the surgery which I found very easy speaking to the receptionist and the follow up telephone conversation with the doctor. I found everyone from doctor, nurse and receptionist very helpful. I had tests and quickly got the results. When I had a problem with a referral appointment the surgery sorted it out for me straight away. Overall I found the experience was very professional and was treated with the upmost respect and care. | January 2023 |
F81666 | dr-sharma-&-partners | https://www.nhs.uk/services/gp-surgery/dr-sharma-&-partners/F81666/ratings-and-reviews?currentpage=1 | Disgusting treatment | 1 | I rang for an appointment today for my two year old. I spoke to someone at 8:09 and was told I would receive a call. At 12:18 I literally miss the phone call by seconds as I was dealing with my child. I rang back immediately to be told I would have to ring back in the morning because I had missed the phone call. When I tried to explain what had happened they continuously repeated how I had missed the phone call and my child not being looked at was my fault, they stated they attempted to contact me three times however didn’t do so in the slightest. I received a phone call at 12:18 followed by a voicemail, then received a text at 12:21 to which I was back on the phone to the doctors at 12:22. Fuming and completely disgusted by their care in their patience, especially that fact the appointment was regarding a minor. | February 2022 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | My wife has had a few problems in the last ten months.when ever I have been in the surgery to speak to the receptionists about her they are very helpful & polite. When they say a doctor is phoning back within so many hours they always do. She has been under doctor whatson again what fantastic doctor. When we speak to various relatives and say how lucky we are to be with your surgery.because all they do is fine faults. Thank you. | October 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Awful | 1 | Have a regular doctor ive been seeing for months over on going health problems. Surgery is so busy there have been no appointments to see my regular at all for months. Keep getting pushed onto other doctors who have no idea what they’re saying or listen to my needs. If you are in distress the reception staff will brush you off and not help and the doctors are no better. Seems as though even if you are desperate for help they are not bothered. You’re made to feel like an inconvenience. Better luck calling 111. | June 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Waste of a Surgery | 1 | Phoned Tuesday for appointment told to phone Wednesday, did so in the morning 9am told don't have June appointments yet,if you are extremely lucky you may get a receptionist who is helpful,most are rude and unhelpful, been with this surgery over 30 yrs,it has become the worst surgery ever,other surgeries are helpful,this place just goes out of their way to stress you even more after waiting 35min to get to speak to a ride person, have tried to get off them to another surgery but same thing no room on their books, you could be dead and Laindon Health Centre would still say phone back tomorrow | May 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Good all round surgery | 5 | Sometimes you do have to wait in line by phone, but once you get through reception staff are always helpful...
Drs I've seen have been very thorough..been at the surgery for 50 + years.. | May 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | So helpful | 5 | I spoke to a Care Navigator and she was friendly and patient and really helpful.
She made an appointment for me at the time that I could get there and listened to my concerns. | April 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | not happy | 2 | filled in a prescription exemption form and did not hear back about it. So was told to fill in another form. where did my first form end up?So much for health care professionals :( | April 2023 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Quick appointment and efficient staff | 5 | I had an appointment with a heath care assistant/care coordinator. I did not have to wait long to book the appointment. I was seen on time and she was very friendly and efficient. Very good service. I think it is important that it is recognised when the surgery and staff do a good job and for the staff to be aware of positive feedback. Thank you | November 2022 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Great doctor | 4 | I agree it can sometimes be difficult to get an appointment and if you want a particular dr the wait is long however on this occasion I was happy to wait. I had a face to face appointment, was seen on time and had help and advice that I know I can trust from her. She is always efficient,friendly and helpful and I am thankful that she is there. She really does care about the patients. I had a flu jab booked for the following week but the nurse was free so I had that while I was there so saved me an additional visit. The system isn't perfect but all surgeries have similar issues and the staff there are all clearly trying their best. Thank you. | September 2022 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Home visit from Doctor | 5 | My elderly relative had been ill and a Doctor made a home visit on the same day as I had telephoned. The Dr in question was extremely helpful and took time to answer any questions I had. He was extremely patient and understanding and treated my relative respectfully and kindly. I cannot praise this Doctor enough.
On a previous occasion I had requested another home visit. The Dr in question, on this occasion, came out during his lunch break especially to visit my relative.
Such dedication from both Doctors I have personally had dealings with. | August 2022 |
F81108 | laindon-medical-group | https://www.nhs.uk/services/gp-surgery/laindon-medical-group/F81108/ratings-and-reviews?currentpage=1 | Getting some help | 4 | Had call from the Health Centre and was invited to visit the practise. Was impressed by the effort they afforded me, I am now more aware of the problems they face that are beyond my control. I therefore will amend my assessment based on today’s meeting. | July 2022 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Amazing Surgery! | 5 | I couldn't be happier with this surgery. The staff is always kind and eager to help. The doctor is extra safe and the paramedic lovely and extremely prepared. I was there recently for a nasty chest infection. I was given an appointment on the same day and can already see improvements! | January 2024 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Excellent Service both for GP and staff | 5 | All staffs are friendly and accomodating. They all seems very knowledgeable in their skills. The phlebotomist who took my blood whom I think is a Filipino was excellent. His hands are very light and didn't feel pain at all to mention that my veins are hard to find. The gp explains everything about my concern in my consultation. Will always bein this clinic no matter what. Cheers. | September 2023 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | I couldn't be happier with this surgery. Everyone is always smiling and polite. The doctor is extra safe and I feel that our family's health is in good hands. | October 2022 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Very good Doctor and helpful receptionists | 5 | Being a comparatively new patient to this practice I found the receptionists were very helpful, and the Doctor was very attentive and thorough in his examination which put me at my ease. I would definetly recommend this surgery. | October 2022 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Great receptionists | 5 | The Receptionists at this practice are very helpful as was the surgery pharmacist.
Always ready to help.
Thank you | May 2022 |
F81207 | dr-bekas-medical-centre | https://www.nhs.uk/services/gp-surgery/dr-bekas-medical-centre/F81207/ratings-and-reviews?currentpage=1 | Friendly receptionists | 5 | The Receptionists at this practice are helpful and friendly and go out of their way to help sort out any problems. Thank you | March 2022 |
F81223 | dr-malik---kent-elms-hc | https://www.nhs.uk/services/gp-surgery/dr-malik---kent-elms-hc/F81223/ratings-and-reviews?currentpage=1 | awful!!!! avoid at all costs! | 1 | unless you can be on the phone dead on 8am you will Not get an appointment, have been trying for months now and still nothing!! doesn't surprise me when you call up and get told the manager is away on holiday for another 2 weeks!! so what exactly are these rude receptionists being paid for? because you will never get an appointment here!! yet they are still taking on new patients! how about you care for the ones you already have and the ones that Need to be seen!! absolutely shocking!!!!!! | October 2022 |
F81092 | dr-sooriakumaran | https://www.nhs.uk/services/gp-surgery/dr-sooriakumaran/F81092/ratings-and-reviews?currentpage=1 | Rude staff | 1 | I have been the GP today (19/09/3023)at 12.45 for my son appointment for one year vaccination it was 10 minutes late and we Tring to explain to them why we were late and already they cancelled his appointment by them self he must have this vaccination today because already over due but they don't want lisint anything just they Tring to change our GP practice if we can't get on time for an appointment they mentioned you are Tamil That's way we coming from far away and one of other staff enter our conversation and having augmented with us and she said that she will see how we make next an appointment and this totally she made us not trust on the GP practice any more also both staff were so rude accrecive | September 2023 |
F81092 | dr-sooriakumaran | https://www.nhs.uk/services/gp-surgery/dr-sooriakumaran/F81092/ratings-and-reviews?currentpage=1 | First class service | 5 | Joined during pandemic and have never had any problem getting in touch with surgery. Ladies on reception always very helpful and happy to sort out any queries. Have had a much more positive experience than with my previous practice! | May 2023 |
F81092 | dr-sooriakumaran | https://www.nhs.uk/services/gp-surgery/dr-sooriakumaran/F81092/ratings-and-reviews?currentpage=1 | Poor service | 1 | Reception staff seem fine although they cover up with ‘getout’ clauses constantly. Seen one gp there who is hopeless at communicating. Changes my appointments randomly with consulting me, is always extremely late in calling and responding on telephone appointments. Seems to avoid face to face appointments whenever he can. Diagnoses are not the best! I did see a clinician at surgery twice, who was efficient and referred me for correct tests and hospital procedures. In future my appointments will be made with clinician! | March 2023 |
F81092 | dr-sooriakumaran | https://www.nhs.uk/services/gp-surgery/dr-sooriakumaran/F81092/ratings-and-reviews?currentpage=1 | Rude and disrespectful. | 1 | Unfortunately my experience of treatment at the surgery is very negative so much so my family and I will now move to another surgery. I was spoken to is a rude and disrespectful manner for no reason by the Doctor at this surgery. | March 2022 |
F81092 | dr-sooriakumaran | https://www.nhs.uk/services/gp-surgery/dr-sooriakumaran/F81092/ratings-and-reviews?currentpage=1 | Very very very very poor | 1 | Please do NOT use this practice. The staff is extremely rude, even just over the phone, and the doctor is never doing his job properly.
Missed my first pregnancy scan because of them as well as important test.
The doctor prescribed me strong and always the wrong medication despite the fact that I am pregnant and he knows that. No warning! Luckily, my midwife alerted me on time.
They have changed their opening times only to 4 hours in the mornings (8am to 12pm) again no text or letter from them letting us know, I had to find out by myself after calling desperately one afternoon for ages. Poor communication! Very disappointed with this surgery. | January 2022 |
F81744 | scott-park-surgery | https://www.nhs.uk/services/gp-surgery/scott-park-surgery/F81744/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I Have nothing but Praise for the Great service and Care I have received at this practice. The Doctor Nurse the Receptionists couldn’t be Better. | November 2022 |
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | They listened to me. | 4 | I had an issue a year ago with my medication review and not getting my medication on time. After a discussion with the practice manager and prescribing nurse we worked together to resolve the issue. I now get only one medication review a year and a check up and my tablets have been on time every time I ordered them without fail.
They listened to my issues and acted accordingly and professionally. | January 2023 |
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | I recently transferred to this GP Practice | 1 | Your Review: But very disappointed at the treatment I received and how I was spoken to by two of the Advanced Nurse Practitioners. I suffer from anxiety and currently have a lot of issues that I am dealing with. I have been a patient for many years with the same doctor and the only reason I changed to this surgery was because I had to move. I have no issue with any of the doctors at this surgery who have always looked after me. However I cannot face having to speak to the Advanced Nurse Practitioners in the future, so I will be transferring to a different GP Practice. | January 2023 |
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | A fantastic practice with doctors who actually listen | 5 | I cannot rate this surgery highly enough. They are responsive, polite, caring and go the extra mile to ensure that the patients' needs are met. Even the reception staff go the extra mile, very friendly and helpful. Every telephone appointment is kept, referrals are made quickly, and every effort is made to assist where they can. This practice has been brilliant and i am so glad that i registered with them when i moved to the area.
Thank you - and keep up the good work! | October 2022 |