ode
stringlengths 6
6
| surgeryname
stringlengths 4
40
| url
stringlengths 84
120
| title
stringlengths 2
65
| star_rating
int64 0
5
| comment
stringlengths 64
3.9k
| visited_date
stringclasses 27
values |
|---|---|---|---|---|---|---|
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | Brilliant Practise | 5 | I haven’t been a patient at this surgery for long but have been throughly impressed so far. I’ve been able to get an emergency face to face appointment within an hour of phoning and a less urgent face to face appointment within a week. Considering this is a city centre surgery this is outstanding and is even better than waiting times in private healthcare. Previous GP surgeries I belonged too I had to wait 4-6 weeks for an appointment and an emergency appointment would be a 5 min phone call 5 or 6 hours after you called. This surgery is performing head and shoulders above the rest. Receptionists are helpful and friendly. The doctor and nurses I’ve seen have been very professional and knowledgeable and I’ve never felt rushed. Very fortunate I was in the catchment area for this practice. | June 2022 |
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | Great practice | 5 | I am disappointed by a lot of the negative reviews about this surgery. I have been with them over 5 years. They are an extremely busy practise for one of this size and have always treated me in a patient, professional and courteous manner. Every GP or nurse I have dealt with have been attentive and very caring. These are very trying times for people in the health care sector and I truly believe you get back what you put out. Be patient and courteous and you get the same back from all the staff here. Cut them some slack and be a part of the solution, don't add to the problem. Well done guys, keep it up. | June 2022 |
F81159 | southend-medical-centre | https://www.nhs.uk/services/gp-surgery/southend-medical-centre/F81159/ratings-and-reviews?currentpage=1 | The worst practice I ever seen | 1 | Never picked up the phone at 8 am and when they do it at 8.30 they don't have appointments anymore. They received new patients but they don't book 1st appointments. I need it sick leave and they don't have appointments ...last week they had the surgery closed and no one was on call to phone the patients or to tell them what to do... | March 2022 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Great practice and made me feel at ease | 5 | Great service overall and the doctor made me feel comfortable throughout the whole process. Recommended! | January 2024 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Great practice | 5 | Many thanks to the doctor and his assistant for my vasectomy surgery today. I was made to feel at ease and relaxed at all times and was really pleased with all the information needed and the way the doctor presented it to myself. | December 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Lovely Doctor! Felt extremely at ease.swift. | 5 | Such a lovely Doctor. Felt at ease immediately. Explained everything. Carried out procedure swiftly and paid free. How fortunate am I?! | November 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Great doctor & procedure | 5 | Very professional, efficient doctor and great overall patient care for a minor operation. I would highly recommend. | November 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Great surgery | 5 | Was very friendly and helpful.
I felt calm all the time through my surgery
Both nurse and surgeon were very supportive in making sure I was ok | November 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Professional experience | 5 | Thoroughly professional experience dealing with all parts of the surgery. From arrival through to my procedure I was welcomed warmly & offered all the help I needed. During the procedure itself, the doctor and nurse made me feel relaxed whilst proceeding with the expected care & diligence.
Fantastic surgery , would highly recommend | October 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Great practice- can't fault it. | 5 | I was treated with kindness, sympathy, respect and understanding. My condition was explained clearly as was the procedure I had. I had been dreading my visit but certainly won't in the future should I need another procedure. The appointment was right on time too. I cannot fault this practice and I'm deeply moved by the care and concern of every nurse and doctor I have seen at this practice over the 4 years I've been attending. | October 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Comprehensive clinic | 5 | I was dealt with civility and care.
I have confidence with the doctor currently looking after me and it is reassuring that he has been with the practice for a considerable time.
It is also comforting to be able to get blood tests and minor surgery at the practice clinic.
I have been with the practice for over 20 years and although there have been changes in personal, I feel that I am known as a reasonable patient. | October 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Absolutely superb great service | 5 | I couldn't put into words how great my experience was, I was seen on time and the Dr fully explained everything to me and was so friendly and put me at ease. | September 2023 |
F81097 | the-valkyrie-surgery | https://www.nhs.uk/services/gp-surgery/the-valkyrie-surgery/F81097/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Had a vasectomy and the doctor and nurse very very pleasant and very sensitive. They were extremely professional and very knowledgeable about the procedure | August 2023 |
F81041 | london-road-surgery | https://www.nhs.uk/services/gp-surgery/london-road-surgery/F81041/ratings-and-reviews?currentpage=1 | I love my Doctors Surgery | 5 | I have a young family with some complex needs and London Road Surgery have never failed to pull through for me. The staff are friendly and try their best do do everything possible to support the health of my family and are as flexible as they can be given the current state of the NHS. I am so grateful for the wonderful staff at this surgery and do not have a bad thing to say. | April 2023 |
F81041 | london-road-surgery | https://www.nhs.uk/services/gp-surgery/london-road-surgery/F81041/ratings-and-reviews?currentpage=1 | Disappointed today | 3 | I had a telephonic consultation today when actually it was face to face. On asking this to GP she said if you want you can come in but she continued to ask me my problem. Fair enough, the health issue was discussed properly and she was thorough with that. When i wanted to discuss my second issue, she said she is supposed to discuss only one problem!(i was not told this when i made my appointment more than a week ago) She heard my problem but did not give any advice and simply said that any more problem will have to be face to face. But my appointment was supposed to be face to face till she had not called. Also she did not even give me an option to see her face to face. Moreover, she did hear my second problem but decided she does not need to give any advice. Is this the level of care a Doctor should provide? She did not even have 2 mins to take few more details on the problem and another 2-3 mins to give advice and reassure! I am a health care worker myself and for sure i have never done that to my patients on a telephonic triage. Pathetic i would say and i expect an explanation. Thankyou | May 2022 |
F81041 | london-road-surgery | https://www.nhs.uk/services/gp-surgery/london-road-surgery/F81041/ratings-and-reviews?currentpage=1 | Great GP very rude receptionists | 1 | My husband has been with this practice for 20yrs + the two doctors he has faith in but the rudeness to myself and my husband from the receptionist is disgusting so much so on occasions have upset me and my husband no need to be rude it works both ways we are polite freindly well mannered people and expect to be treated the same so I do wish they would sort their staff out such a shame . | March 2022 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Could not get through | 3 | I have been trying to get on line but it wont log me in, it is difficult to call when your working full time and also a carer. I have in the past been on hold for 30/40 mins trying to get an appointment, I have stood in line at the surgery from 7.30am before, which I've been told we can no longer do. How can I make an appointment please? | December 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Telephone system | 2 | The telephone system is not fit for use. I had been trying rom 8 am to get through, first on the automated system, when it eventuality connected me I was 7 in the queue, it took me down to number one in the queue and cut me off. I then went to talk to receptionist, where I was 14 in the queue, this eventually got down to 6 in the queue after 15 minuets on hold, to again cut me off. I wanted to make a non urgent appointment and went into the surgery, to be told you have none and I have to ring in. Hence me trying to ring in this morning. How can we make appointments when we cannot do it in person and the phone system is useless | December 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Covid and Flu vaccination | 4 | This was organised extremely well, I couldn't believe I went straight in had jabs and was out in less than 5 minutes , even better I have no sore arms this morning. | October 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Really great experience | 5 | I just wanted to report on a really good experience I had at the Robert Frew this week. I managed to book an on the day appointment, saw the doctor who was very thorough, had a prescription sent to the chemist and started my treatment. I even come out and managed to book a nurse appointment with very friendly reception staff. There seems to be a lot of bad press but I cannot fault them! Well done Robert Frew! | October 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | 6 weeks is up. | 3 | I have been waiting for my medical records/report to be sent to my work occupational health department since 11th of August. When this was submitted I was told the doctors have 6 weeks to reply with the information. That is now up and still no sign of the required information being sent. I understand you are busy but a six week deadline for a letter is more than achievable. This letter will allow me to return to work to full duties as I work in a high risk industry.
You have all my records, test results and consultants letters surely this should of been done by now. I have been popping on to the surgery every week chasing and ensured it will be done in the 6 weeks but still nothing, please can someone chase this up. | September 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Booking Nightmare! | 4 | My wife phoned at 8am, No 3 in the queue, phone was answered at 8.10, all appointments with all doctors gone, only phone appointments left!
My wife felt doctor would need to see her. Receptionist said she could book her in for out of hours at Shotgate 7.30pm. I heard my wife repeat the time and place, but when she arrived at Shotgate surgery she was told there was no booking for her and so no one could see her. We will now have to go through the whole procedure again. I contemplated going to A&E but feeling the way she does a wait of several hours would be an unacceptable ordeal for her. | August 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Good doctors, terrible office and website | 3 | The electronic appointments system has collapsed. Had an appointment, arrived on time and the surgery had no record of it. There is a self-check in terminal which doesn't work. No appointments available to book in advance for important but not urgent matters. Have an 8am scramble on the phone to make an appointment, like they haven't heard of the internet.
The website has photo versions of leaflets against all known accessibility guidelines.
The reception and waiting area is a mess with paper posters and notices stuck straight onto the wall. They have plenty of notice boards already. | July 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | disappointing practice | 3 | very disappointed with the service so hard to get a appointment even for just a phone app.I suffer from a very painful complaint and just wanted to ask gp about medication spent nearly two hours trying to get through for app in nov when i really needed to just ask the gp .Nobody seems to care been with this surgery since 1977 such a shame how things have gone.Sure there are so many more people but when you feel awful just need a bit of help | May 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Covid boosters | 5 | Thank you once again for an extremely well organised booster clinic.
As always we were greeted with smiling friendly faces.
Well done to all at the Robert Frew. | April 2023 |
F81036 | robert-frew-medical-centre | https://www.nhs.uk/services/gp-surgery/robert-frew-medical-centre/F81036/ratings-and-reviews?currentpage=1 | Appointments/Enquiries | 3 | The telephone system continues to be inefficient and prone to faults. Having reached 1 in the call queue no one answered at all after 20 minutes on 4 attempts. After 2 hours I eventually spoke to reception via Referrals! Needs a new system. Online booking should be automatically available to those with online access. Access is inconsistent. I have it but but my wife does not, despite requesting appointment booking access a number of times via the online menu link. | April 2023 |
F81732 | swanwood-partnership | https://www.nhs.uk/services/gp-surgery/swanwood-partnership/F81732/ratings-and-reviews?currentpage=1 | Caring | 5 | Visited Doctor with my ongoing pain, listened to me. suggested blood tests which I had done.I was phoned immediately the results were received and was asked to go to A&E with Doctors letter which I did. I got prognosis was treated and given medication to take home.Thank you for your swift action . | March 2023 |
F81732 | swanwood-partnership | https://www.nhs.uk/services/gp-surgery/swanwood-partnership/F81732/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Had an appointment today with the ANP Nurse. What a lovely lady with a wonderful manner. Good experience. | November 2022 |
F81732 | swanwood-partnership | https://www.nhs.uk/services/gp-surgery/swanwood-partnership/F81732/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | I had to leave a review of my experience of this practice over the last couple of months. I've had to call on 3 separate occasions for my children and each time I've been met by a very kind and welcoming receptionist and have been given either a face to face or telephone appointment on the day. Thank you Swanwood for all your hard work. | January 2022 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Post op care | 5 | The first time in 50 years I had to get help from a GP and the service I got from Black Water Medical centre was excellent. I was able to use the call back system to get an appointment and referral to specialist and all the investigations were done promptly. I was lucky enough to use private insurance for the procedure and after care from the surgery was second to none, with answers obtained on the same day following econsult. Ability to book online appointment with a clinician of one's choice is a step forward. Great overall service. | July 2023 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Much better access to services | 4 | I would like to say that services for me have improved so much. As most reviews there are a lot of negative ones. I always make my feelings known if I am unhappy and always text the practice manager and my problems were resolved. I have have many instances of good and improved practices recently. I have been able to access an appointment and been surprised that there was an appointment available. I like the reduced info when you first ring to get speak to a receptionist. I like the call back option and the advice to keep dailing. My interaction with the pharmacists are a bit hit and miss, sometimes I get really good helpful advice but sometimes I leave after a fruitless conversation and it makes me very upset. Sometimes they are sometimes so kind and other times seem to be obstructive,
But perhaps there are operational reasons for the difficult outcome. All in all I am glad
To say the service has improved and for my part I am always treated well when dealing with the receptionists. Just one more thing I am not the easiest person to deal with sometimes and I am aware of that. Being a receptionist must be a thankless task sometimes. | May 2023 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Virtually impossible to get an appointment | 1 | It took 40 minutes and 59 times re-dialing just to to the receptionist. Got a telephone appointment with the doctor for the "afternoon". I haven't been contacted. | April 2023 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | No meds | 1 | So, knowing my medication takes a week or more to arrive, and needing to make an appointment to speak to a GP to change the dose of this new medication as per a previous visit, I called up and was astounded by the rude receptionist refusing to let me book an appointment because my meds wouldn't run out for another week. Explaining that it's a brand new product on the market, not yet stocked and that my meds are sent by post, meaning it takes a week to get them had no effect whatsoever. The outcome? I had to wait a week, get an appointment, get my prescription changed, order meds and am still waiting on them, a week later, as I tried to explain. So now I have to go through all the side effects again, on a higher dose, because the receptionist there thinks she's a doctor and I've had to be without those meds for a week. This for a new product on the market, which specifically starts on a low dose due to the horrible side effects, so your body can get used to them as the dose is gradually increased. All wasted because of a rude woman who thinks she knows better than the doctors at the surgery. She is obviously not the right person for the job. | March 2023 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Unprofessional. Dangerous and beyond a joke! | 1 | I'm an insulin dependent diabetic and because I have been prescribed a certain insulin that they have to order in every time, I'm treated terribly. I've been left without insulin four times in the last three months or so. The last time I explained I would run out over a weekend but went to collect the prescription and guess what? The dispensary hadn't bothered getting the doctor to sign off the prescription! They expected me to go all weekend and the Mon and Tues with no insulin. I then asked the pharmacy what effect that will have on my health and he told me to ask 111 for an emergency prescription. Luckily he had a few of the insulin pens I needed
from last time. its not the Doctors, not the reception but the dispensary that let this place down constantly. They are going to kill someone soon if they haven't already. I know I'm not the only who's meds are messed up as my auntie has cancer and they are constantly messing her around too. These people are ment to be 'health care providers' yet they can't provide adequate health care. Its hard enough struggling with chronic illnesses, chronic pain without an ounce of support from the people who are supposed to care for us. I know this doesn't go on at other surgeries as my mum is at a different surgery and unfortunately suffers with many chronic illnesses and she is treated with respect and care. Never having to go without her insulin. Something is seriously wrong here and it needs sorting before something goes seriously wrong. | March 2023 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | I have been trying for over a week to get an appointment for my 7 year old. Despite calling religously from 8am every day I am greeted with a recorded "call queue full" or "sorry all appointments for today have been taken" message. Its stressful and upsetting that is so difficult to get access to a gp or even speak to someone medically qualified. Its not an emergency yet but what if it becomes one due to lack of medical attention? This surgery is horrifically oversubscribed and the appointment system doesnt work. Just 2 surgeries in the whole town and new houses going up everywhere. I am seriosuly concerned and feel like lives are being put in danger. Something needs to change. | December 2022 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Appointment | 1 | How can all appointments be gone every day 1 minute past 8 for over two weeks of trying. When you manage to speak to reception they are very rude. | August 2022 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Improvement is very noticeable | 4 | The new call back system is so much better. I rang on 1st August 2022 and was called back within 40 minutes. The appointment was arranged and my doctor rang me early afternoon. My problem was resolved and my new prescription was ready within a couple of hours. I know the surgery receives a lot of criticism however I am pleased with the care I received. Thank you!! | August 2022 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Terrible Surgery | 1 | I have been trying to get a appointment for a week and still not even able to get through so i dialled 111 today 8 hours later no call back. call the surgery to see if they could help me as my condition is worsening and was told 111 is nothing to do with us and no you cant see a doctor as we are full call back in the morning and so the circle goes on | May 2022 |
F81099 | blackwater-medical-centre | https://www.nhs.uk/services/gp-surgery/blackwater-medical-centre/F81099/ratings-and-reviews?currentpage=1 | Always helpful | 5 | I have been registered with this surgery for 11 years. Every member of staff I've encountered has been helpful. Even through this difficult covid time I've mostly been able to get an appointment. | February 2022 |
F81635 | collingwood-road-surgery | https://www.nhs.uk/services/gp-surgery/collingwood-road-surgery/F81635/ratings-and-reviews?currentpage=1 | Gone down hill | 1 | Myself and my family have been with this surgery for 36 years and never had any problems until now! Awful place. Can't get an appointment, have to be assessed. Which isn't good when a child is at school! Nurse only one day a week. Manager has now left and it's a shambles. Rude receptionist too.
Such a shame as it used to be a lovely doctor's
Will be finding a new GP ASAP | June 2023 |
F81635 | collingwood-road-surgery | https://www.nhs.uk/services/gp-surgery/collingwood-road-surgery/F81635/ratings-and-reviews?currentpage=1 | Disgusted | 1 | Having been spoken to rude my the male doctor that I need to speak up as I’m not 87 years old.
Having him not call me back when his booked to do so and therefore all weekend not having the medication that I need.
And now today Monday eventually get through 5 times to have phone cut off after ringing for 4 minutes.
The opening times are until 12:30 so why not answer to phone.
I am moving surgery’s even my parents cannot believe how terrible this surgery is. | October 2022 |
F81635 | collingwood-road-surgery | https://www.nhs.uk/services/gp-surgery/collingwood-road-surgery/F81635/ratings-and-reviews?currentpage=1 | This expanded team is tops for patients | 5 | We have always had great doctors in this practice, a great practice manager, and great nurses. Quick to act they have identified for us some pretty hairy stuff, always available and quick to follow up on broader NHS service. My latest appointments related to symptoms from a hiatus hernia, having endured a horrendous cough. A change of approach from our relatively new doctor, based on personal experience, got to the source of the problem right away, with a change in medication for the hernia and associated asthma had an immediate impact and I already feel the horrendous journey is coming to an end. Well done the team. They are great with appointments, speedy and practical in dealing with the smallest (but important) requests, and now with that added feeling of diversity in approach. The best practice for getting appointments, professional, sensitive and receptive in approach, please keep it going. Well done everyone. | July 2022 |
F81635 | collingwood-road-surgery | https://www.nhs.uk/services/gp-surgery/collingwood-road-surgery/F81635/ratings-and-reviews?currentpage=1 | Poor response from GP surgery | 0 | Today and yesterday I rang the Collingwood Road surgery desperate for help. I rarely contact the doctor and would not dream of wasting their time. I spoke to the receptionist and begged in tears for help. I felt I was accused of being rude. I was told the only way I could get help was to have a smear test. I was not allowed to speak to a doctor despite me saying that my marriage, job and life felt at risk. I was told that a doctor would ring me the next day. I was left feeling bereft and helpless with no one to turn to.
As someone who never asks for help and is embarrassed by the need to ask for support this has devastated me. | July 2022 |
F81030 | fern-house-surgery | https://www.nhs.uk/services/gp-surgery/fern-house-surgery/F81030/ratings-and-reviews?currentpage=1 | Dr Mayet | 5 | After a prolonged flare up with Rheumatoid Arthritis I had an appointment with Dr Mayet his knowledge on the subject and also his understanding of the symptoms is second to none . After starting the drugs he prescribed I feel I have been given a new lease of life. My children and grandchildren think is amazing that I am now much more mobile and thankfully pain free. My heartfelt thanks to you for all your help and support . | April 2023 |
F81030 | fern-house-surgery | https://www.nhs.uk/services/gp-surgery/fern-house-surgery/F81030/ratings-and-reviews?currentpage=1 | Dr Ahmed Mayet | 5 | I see Dr Mayet today was met in waiting room with smile & handshake after telling him my problem he examined me & explained what he diagnosed answering all my questions fully and gave me options then promptly referred me for tests to see what's upwith me he also gave me print-out to further read about what he had said
He really cares deeply about the people he sees | March 2023 |
F81030 | fern-house-surgery | https://www.nhs.uk/services/gp-surgery/fern-house-surgery/F81030/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Always get an appointment when needed. Always friendly, sympathetic and helpful. Always go the extra mile and do all they can to explain and reassure. | March 2023 |
F81030 | fern-house-surgery | https://www.nhs.uk/services/gp-surgery/fern-house-surgery/F81030/ratings-and-reviews?currentpage=1 | A dated practice in a dated building | 1 | Joined this practice 3 months ago first impression was I had gone back to the 1950s everything about fern house is stuck in a time warp the facilities are run down dirty and dated uneven flooring covered in scruffed lino no dedicated waiting room access is restrictive for the less able the list could go on, the services provided are limited for instance no facility to do on site bloods surely a given in the 21st century, the pharmacy does not appear to run the same software as the GPs reception so patients have to shuttle between the two relaying sometimes complicated medical information with resultant errors occuring, GPs seem to be patient adverse in one consult the GP at no time faced the patient and spent the whole time avoiding eye contact and made an asset of being offhand, finally the receptionists bring a whole new level to the art of obstruction, curt, dismissive, put upon the appointment system is designed to offer the longest possible wait time without actually breaking government guidelines the whole operation needs bulldozing and consigned to the past where it belongs why on earth a town the size of Witham has to rely on such facilities is a disgrace to the town/district/ county council's members who should be beating down the doors of the Dept, of Health newcomers to the town should be stopped from signing on and existing patients as they leave not replaced so that it does what some of its patients no doubt will do and die a death do not sign on it's a dreadful place | December 2022 |
F81030 | fern-house-surgery | https://www.nhs.uk/services/gp-surgery/fern-house-surgery/F81030/ratings-and-reviews?currentpage=1 | Great practice | 5 | Caring practice with efficient processes and some great doctors. Adapted well to the demands of the pandemic. Doctors make time for patients. | October 2022 |
F81193 | witham-health-centre | https://www.nhs.uk/services/gp-surgery/witham-health-centre/F81193/ratings-and-reviews?currentpage=1 | Outstanding service every time | 5 | Having been with other GPS which adopt rigid practice not practical for most patients needs. I have been amazed at the level of care in arranging/scheduling appointments, by both staff and reception team at Dr Killy &Partners who are both knowledgable and who have gone out of their way by means of advice and providing service.
In my opinion, most practices have been rigid in their structure - especially in trying to arrange an appointment where mostly you have to call very early for appointments that day with no guarantee of getting through the busy lines!
Here, although that is in force, you can call both morning and afternoon and there are also options to book appointments (if meets criteria) in advance. There is an option for out of hours at other practises if like me you work office hours Monday-Friday or shift work.
I have repeat prescription and have never had a problem with speed and efficiency of obtaining my meds. When there has been a problem (if out of stock or no longer on market), I have been able to call in - speak to the helpful reception/admin team who have rectified and provided an alternative.
I really can’t thank them enough. I’m aware of pressures and demands on public services who are up against it from all angles and although I don’t usually leave reviews, I feel this surgery deserves it! If you’ve experienced other GPS where appointments are like gold dust and help is not forthcoming from staff, you’ll really appreciate how well a Practice Dr Killy & Partners are run. Thank you so much and please continue to do what you do… you’re doing a difficult but amazing job and you should be proud. | August 2023 |
F81193 | witham-health-centre | https://www.nhs.uk/services/gp-surgery/witham-health-centre/F81193/ratings-and-reviews?currentpage=1 | A very good personal approach to my treatment needs | 5 | After getting help from the practice manager to understand how the practice worked I had the need to consult them on a potentially serious requirement.
I found the whole practice was helpful and arranged for very urgent tests and results to be set up and implemented. This was with a very nice friendly approach where I felt very comfortable knowing that my needs were being handled well. Many Thanks. | July 2023 |
F81193 | witham-health-centre | https://www.nhs.uk/services/gp-surgery/witham-health-centre/F81193/ratings-and-reviews?currentpage=1 | Fantastic Help | 5 | I have had to contact the surgery a number of times a d again today to help with changed to my prescription and where I had left tablets at home and I was in a different part of the ukonholiday. On each occasion I ha e rung or gone into the surgery I have been helped and got the prescription I needed the same day. Thank you so much from a very satisfied patient | October 2022 |
F81193 | witham-health-centre | https://www.nhs.uk/services/gp-surgery/witham-health-centre/F81193/ratings-and-reviews?currentpage=1 | Staff go above and beyond | 5 | Just wanted to say how super the team are at Witham Health Centre, they assisted me this afternoon with urgent repeat prescription that I needed before a weekend away.
Outside of this experience I’ve always received excellent service, always well mannered, prompt and professional | August 2022 |
F81193 | witham-health-centre | https://www.nhs.uk/services/gp-surgery/witham-health-centre/F81193/ratings-and-reviews?currentpage=1 | Big Thank You | 5 | All I can say is this is the best surgery in Witham , my Doctor was very helpful and she listened to everything I needed to talk to her about, which I found brilliant, also booked me my blood test there and then. Thank You to the Doctors, Nurses, receptionists, and all the staff,I have and still will recommend the Health Centre, Well Done. | July 2022 |
D82002 | grove-surgery | https://www.nhs.uk/services/gp-surgery/grove-surgery/D82002/ratings-and-reviews?currentpage=1 | Unbelievable resistance | 1 | I'm terminally ill, receiving treatment from Papworth, Previously was treated by West Suffolk as well.
Medication provided by West Suffolk had stabilized my condition & it was mutually agreed that I could stop seeing them until it became necessary to return. That was Nov 2021. My situation has deteriorated & need to return to West Suffolk.
However Grove Surgery are refusing to refer me, because they say it's not correct procedure.
West Suffolk need a referral from them and without it I cannot get any help.
Have had to go through NHS complaints procedure just to get a referral.
Patient care at this practise has gone downhill. They seem to have forgotten why they're in the job. | May 2023 |
D82002 | grove-surgery | https://www.nhs.uk/services/gp-surgery/grove-surgery/D82002/ratings-and-reviews?currentpage=1 | Unable to get an appointment | 1 | The appointment system does not work.
I work Monday - Friday between 8:30- 5. I can have time off easily for a pre-booked doctors appointment l, I just need to know when this will be.
I work with people running appointments so can not just stop everything to take a phone call without notice.
When trying to book an appointment I was told I couldn’t and needed to call in the morning to request an appointment for the day. Then I would be called at a random time throughout the day. And that’s my appointment.
This is no good for me and the system makes it impossible for me to see anyone and access the care and advice I need.
What do I do and where do I go? | March 2023 |
D82002 | grove-surgery | https://www.nhs.uk/services/gp-surgery/grove-surgery/D82002/ratings-and-reviews?currentpage=1 | Staffing issues | 1 | I was spoken to yesterday by a lovely receptionist to inform me that I have type 2 diabetes following recent blood tests. The nearest appointment which is only by telephone is three weeks away with a nurse. I suffer with anxiety and am very concerned I should be making changes to my eating habits and lifestyle and the Internet full of contradictions. I feel very let down and not the first time in the last 3 years. Waiting room always empty so if the nurses are busy, surely a doctor could step in if an illness has been diagnosed. | February 2023 |
D82002 | grove-surgery | https://www.nhs.uk/services/gp-surgery/grove-surgery/D82002/ratings-and-reviews?currentpage=1 | Good service | 4 | Phoned at 8.30am,a callback from doctor at 9, prescription in pharmacy 5 mins later,can't fault the efficiency.Friendly and helpful staff, couldn't ask for more! | January 2023 |
D82002 | grove-surgery | https://www.nhs.uk/services/gp-surgery/grove-surgery/D82002/ratings-and-reviews?currentpage=1 | The Doctors and Nurses are a brilliant team | 5 | Having been registered with Grove Lane Surgery since c1984 I have always been pleased with the high standards of support from all of the staff. It is particularly pleasing to see the advances the Senior Management team have made in developing the nursing staff to take on greater responsibilities which has resulted in much more flexibility with regard to the number of appointments available.
Keep up the good work | March 2022 |
D82041 | school-lane-surgery | https://www.nhs.uk/services/gp-surgery/school-lane-surgery/D82041/ratings-and-reviews?currentpage=1 | Disappointed | 2 | I visited the surgery to book an appointment and change my personal details. You cannot do either in person.
Rang today to try and book a sameday appointment, no appointments available. Ring back tomorrow.
Tried to change my personal details on line and now have to go back to the surgery with proof of my new address.
Very disappointing. Doctor surgeries seem to be run for the benefit of the surgery and not for the benefit of its customers who are sick. | October 2023 |
D82041 | school-lane-surgery | https://www.nhs.uk/services/gp-surgery/school-lane-surgery/D82041/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | I had cause to visit the surgery recently. The receptionist was kind and helpful as was the Dr. My concerns were addressed promptly and in a professional way. Thank you all | July 2023 |
D82041 | school-lane-surgery | https://www.nhs.uk/services/gp-surgery/school-lane-surgery/D82041/ratings-and-reviews?currentpage=1 | Caring company | 5 | I would just like to thank the practice for my appointment information from the doctor, which I knew nothing about,so very happy,also the lady who gave me loads of information. Thank you.
I have never have had anything but outstanding service from every single person at school lane,for myself,and helping me with other family members as well,so thank you all,you do a brilliant job,in extreme circumstances. | March 2023 |
D82041 | school-lane-surgery | https://www.nhs.uk/services/gp-surgery/school-lane-surgery/D82041/ratings-and-reviews?currentpage=1 | A shoddy show of half baked individual's | 1 | The message you get when phoning the surgery is that they are at capacity,but when you visit the web site they still are accepting patients.The receptionist who has no medical experience is given the power to give medical test results to patients,but when asked cannot give specific's.Booking to see a Doctor is like playing Bingo.And waiting to see a Doctor is like being a Duck in a shooting range.The way the surgery is laid out,is that a number of seats are arranged in a centre space,the walls each have solid doors and every so often somebody pops out,like ''stars in there eyes''and calls your name if you have gone to the loo or are hard of hearing you have missed you spot,too bad for you ?.When phoning for results found out the Doctor booked two appointments for me unbeknown to myself and instead of having one blood test I had two without knowledge of the second,no explanation given. | March 2023 |
D82041 | school-lane-surgery | https://www.nhs.uk/services/gp-surgery/school-lane-surgery/D82041/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Hi
A thank you to all the staff at School Lane suregery. My wife and I are visitors from New Zealand and appreciated all help with regards to registering, booking and seeing a practitioner.
I wish I had names but the staff a main reception taking our calls (and returning them were most helpful. The reception staff at the healthy living centre were excellent and the doctor offered some great help and advice.
Many thanks one and all,
Pete and Liz Taylor | January 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I’ve only been a patient at Watton Practice for half a year, but it is the best GP practice I have ever been at. The staff are incredibly friendly and I cannot fault their doctors. I’ve felt listened to with my concerns and have always got an appointment when needing one. People are so quick to blame the GP practice for such minor things, but I cannot fault this place. Highly, highly recommend. | September 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Awful | 1 | Not only is it impossible to get an appointment, it is now impossible to fill out a web form to get a reply from a medical professional.
This practice has a history of very poor service and complaints seem to have no effect. | August 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Atrocious | 1 | Unable to get an appointment - website forms are closed down for emergencies only. Have an ongoing health issue and every time I go to make an appointment they are on emergency only. Not able to communicate through website or by phone. This is a frequent issue at this place. The receptionists are rude and make you feel like you’re dirt for needing an appointment. I was Lied to by them about sending my details for a referral, the place they said they were sending it to said they received nothing. Fortunately I live on the boundary of another practice who are supposed to be very good. I hope I never have to step foot in this place again. I wish I could get a refund on my national insurance deductions as I do not get a free health service - I just get to pay for it. | August 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Still helping us. | 5 | Despite the incredibly increased demands on the practice they are still helping us with our problems.
Over the last few months I have become one of the ‘sick’ who need their help.
In my dealings with the practice whether by phone or online they have been kind, understanding and professional.
You can see by the massive increase in the medication in bags waiting to be collected at the pharmacy that foot traffic through the surgery has increased massively.
They now offer more telephone consultations to help with demand and more and more processed can be handled online.
I have a new appreciation for the staff at Watton Medical Practice, they are doing a tough job and they are doing it well.
I got one thank them for the way they have looked after me and my illness. | June 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Receptionist | 4 | I had reason to attend WMP on Monday morning. The patient at the front of queue had very little English and was using the translation app on her phone. The receptionist remained calm and professional throughout a protracted exchange and at no time did she make the young lady feel uncomfortable. Well done that receptionist. My own query was dealt with quickly and efficiently. Praise where praise is due. | May 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Blood test | 5 | I had a text from the surgery asking for a comment on my visit of 24th Appril for a blood test. I couldn't follow the information given so have decided to give a review on here! I had my blood test - not a mark on my arm today - and had good chat to the nurse who happened to be the COPD nurse at the surgery. I found out that my current meds for the above needed a bit of a tweak and a prescription was ordered for next day collection. The appointment was really good and I felt loads better after some things were explained to me. Let's hope that after the past couple of years we can get back to a sort of normality and renew the relationships we had with staff before covid. I have to have an appointment with the COPD nurse in 3 months and was disappointed that I couldn't pre-book but I was promised that I would get a text to remind me to book nearer the event. All in all a very successful trip. | April 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Disgusted | 2 | A receptionist is not helpful to a cancer patient that needs blood tests at a certain time for the hospital. Refuses to make the appointment for the test 3 weeks in advance and then when there are no appointments, he sends a 73 year cancer patient 25 miles to get the blood test done at a hospital, rather than speaking to the nurses at the surgery to see if they can fit the patient in. | March 2023 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Fast response, great service | 5 | Phoned with concerns in the morning, full examination completed in the afternoon with clear plan for further investigations. Seen by Dr M, phenomenal Dr whom was extremely understanding and realistic with timings and expectations. Excellent service, very efficient and keen to resolve any issues. | December 2022 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Great Service | 4 | Completed form online, phonecall 30 minutes later and appointment 2 hours after that. Could not have asked for a quicker response time. Thank you | December 2022 |
D82063 | watton-medical-practice | https://www.nhs.uk/services/gp-surgery/watton-medical-practice/D82063/ratings-and-reviews?currentpage=1 | Speedy response | 5 | I had been suffering with a bad cough after having a virus for a few weeks previously. After a triage call I was given a face to face appointment, which led to a diagnosis of a chest infection. After a week of antibiotics I was feeling so much better, I realised how unwell I had been. So grateful for being seen and treated so quickly. I only have positive experiences with all the team at Watton! Thank you | November 2022 |
D82604 | boughton-surgery | https://www.nhs.uk/services/gp-surgery/boughton-surgery/D82604/ratings-and-reviews?currentpage=1 | Friendly and approachable practice | 5 | Have been a patient here for 25 years. In recent times new doctors have been brought into the practice and they’ve changed how they deal with patients wanting an appointment making it easier to be seen face-to-face. The whole practice along with the new doctors has a whole new more approachable and caring attitude towards patients. It’s like a totally different practice now. You feel like they care about you and know you rather than you are just one of a number. In my recent visit the doctor I saw was warm, welcoming, caring and above all really knowledgeable about the problems I was facing, she was able to at last give me the treatment I needed for a problem I’d had undiagnosed for several years. Can’t rate the overall care I received high enough! | March 2023 |
D82604 | boughton-surgery | https://www.nhs.uk/services/gp-surgery/boughton-surgery/D82604/ratings-and-reviews?currentpage=1 | Rare community Practice | 5 | We have recently moved from King’s Lynn and find Boughton to be a real community Practice with a caring, knowledgeable and professional attitude – a rare find these days. (I am not a ‘review’ leaver, but this seems to credit it!) | March 2023 |
D82105 | st-clements-surgery | https://www.nhs.uk/services/gp-surgery/st-clements-surgery/D82105/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I hear a lot of complaints about GPS and local surgeries and ours at Terrington St Clement seems to be doing a fantastic job. We are able to see a Dr or Senior Practioner face to face. The receptionists on the phone and in house are friendly and polite. Medication repeats requested on line are handled promptly and efficiently and service with a smile. We’ve used the on line form to raise medical queries and follow up has been the same day, not even taken the two days mentioned. We consider ourselves lucky to be with this surgery which appears to be bucking the trend post Covid. Well done and congratulations to all the staff. I do hope this message gets back to you. | June 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=1 | Friendly & helpful staff | 5 | Had to phone and then email the surgery today, staff were very helpful and sorted out the problem straight away, only been in the area a month now and on both occasions have had a great response. | June 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=1 | Fab practice | 5 | First visit to this surgery since moving into the area, friendly and helpful staff and excellent doctor. | June 2022 |
Y03222 | st-john's-surgery | https://www.nhs.uk/services/gp-surgery/st-john's-surgery/Y03222/ratings-and-reviews?currentpage=1 | Excellent | 5 | Been with this surgery for a year and I can't fault it, excellent service, phones answered swiftly and never a problem speaking to a clinician and being seen | May 2022 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Disappointing experience | 2 | Unfortunately I have had a series of disappointing interactions with this GP surgery. The lack of e-consult or access to my medical records online is frustrating. Several times I've been told there are no appointments for weeks, so it feels almost impossible to get any information quickly. At previous GPs you could do an e-consult and get a text or email back, but here it feels like getting help or information is very difficult. I've also spoken with some very unhelpful people including being told I had no medical conditions, which is definitely not true. It already feels very difficult to get help with my condions, and the lack of ease of accsess really adds to this. There have also been a number of errors made in the short time I've been a patient and I feel like it's easy to be - or at least felt to be - pushed aside. Some of the staff at the reception have been very nice, but the way the surgery operates seems very behind the times and not conjusive to many patients needs - especially post pandemic. I've seen that this surgery has said their patients prefer to talk to them directly so they will not be operating e-consult, but I think this is a major mistake as having both seems like the best thing to do to give all patients the choice. On top of this, this GP needs to offer something like other GPs with guaranteed appointment within a certain time, like 48 hours which I've experienced in the past and works great. I wholly agree with the other negative review on here that many conditions do not lend themselves to calling at 8am for a same day appointment. I am looking into changing GP surgery. | July 2023 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Excellent customer service | 5 | During a difficult time worrying about my father's health following a recent hospital stay, the Health Centre have been very supportive and extremely helpful in enabling him to get his medication urgently whilst staying with us in a different County. Thank you so very much. | June 2023 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Best Practice in the area. | 5 | I have the care of an ageing housebound parent and a disabled child. The service we have received from Upwell health centre has been second to none. Home visits for parent with encouraging and comforting advice. Annual check-ups for child with staff who actually show interest and listen. We appreciate the text reminders for appointments too. I can honestly say we couldn't have better care. | April 2023 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Awful | 1 | Need to speak to a GP after recommendations from NHS 111 about ongoing sleep and weight gain problems. Due to sleep being erratic and impossible to judge what time I will sleep I am unable to call the practise at 8:30am to book an appointment. Only option given by the receptionist was in 3 weeks time. Receptionist asked if this was an emergency then proceeded to judge my symptoms as not an emergency even though she is not medically trained. Rude and unhelpful. | October 2022 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | kind,caring staff | 5 | I visit the surgery for blood test regularly, the receptionists and nurses are always kind and welcoming. They do the very best they can for you nothing is too much trouble. The best i have ever dealt with. Although it has been a long time since i needed to see a doctor my memory of this also extremely good. I love the fact that i can ring the receptionist and they can put me onto a nurse or send a message through to a doctor for me. So much better than having to go in and see a doctor especially when you just want some quick advice about a health issue. The nurses i see are all very experienced and friendly. | August 2022 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Fantastic work from Physicians Associate | 5 | I presented with mild stomach pain and having examined me, sent me off to Surgical Assessment Unit, even though I had no other symptoms. 24 hours later I've had my appendix out in a rare case of appendicitis with no fever or other signs of infection! Thank you so much. | August 2022 |
D82035 | upwell-health-centre | https://www.nhs.uk/services/gp-surgery/upwell-health-centre/D82035/ratings-and-reviews?currentpage=1 | Fantastic Care | 5 | The team at Upwell Health Centre have been nothing short of amazing! I rang them in the afternoon with concerns that a burn was infected. The receptionist was lovely and she had me booked in with a nurse for that afternoon. The nurse was caring, kept me informed about what she was doing and why, and answered all questions I had. My wound was treated and she booked me in for 2 follow ups then and there. I have just had my 1st follow up, and again she was amazing, apologised for a 15 minute wait which as a NHS worker at a different practice, I understand their struggle! Wound was treated again, and she explained why it was looking like that, and explained what next step she would take if it didn’t start healing. Another follow up was booked for later on in the week so I have 2 follow ups to go, but the care has been outstanding and I feel very well looked after and informed of the care I am receiving.
You’re all doing a fantastic job and I really appreciate the work you are doing for your patients. | August 2022 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Outstanding | 5 | I’ve been attending this surgery for a very long time due to being ill so often, they’re such great help. Outstanding staff, care and service. | November 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Professional service | 4 | Seen promptly, all aspects of my problem were addressed and further tests arranged quickly. The whole process was fully explained simply. | November 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Wonderful care | 5 | I have always found all the staff at Watlington surgery to be helpful, professional and caring. I have been able to see or speak to a GP if required and always had great care.
I would highly recommend this surgery. | June 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | No longer a practice that I would feel safe to recommend | 2 | The pandemic has affected all of us in one way or another; as a member of staff in education we have also had to up our game and improve safeguarding under exceptional circumstances without the popular support from the public for the NHS.
I would particularly like to thank A&E and 111 who have also experienced the same unrelenting pressures to keep people with health conditions safe.
I have to say that this same experience is not what we face as a patient at watlington medical centre. It focuses entirely on the staff's needs and not those of the patients and generally has an attidude that they are hard done by rather than understanding that we all contribute to society.
I have visited A&E and so has my partner more than we would have liked because we don't believe we will get the same care as our GP surgery and that is something that needs to change.
As patients we cannot get appointments and the availability of the attached pharmacy has reduced again.
As a GP practice I would expect that you work with all NHS workers including the QE hospital and not sit back and sulk because you dont like what is happening to you. They also have issues but dont treat us with rudeness reducing availablilty for appointments and reducing the opening hours of the attached pharmacy. My partner is now retired and has no transport to WMC there is not bus link that enables him to go and pick up prescriptions and return by bus.
We have now transfered to Boots at the Hardwick.
The current system which I suspect that it is not down to you of continuing to have to order our continuing prescriptions with no review; makes it a mockery and I suspect that GPs may be paid per prescription.
I personally have had no review or MOT since I was forty I am now 64 years old, but you continue to decide that I need a review for tablets that have never changed; but never see me. | June 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Excellent Staff | 5 | I have visited the surgery three times in the last two weeks for a chest infection, seeing the nurse practitioners and having blood tests.
I received prompt follow up phone calls and efficient service from the pharmacy. I have only been at the practice for a year and this is the first time I have had to use its services. This is the best surgery I have ever experienced. Receptionists, nursing and pharmacy staff are all friendly, helpful and caring. Thank you, you are very much appreciated. | May 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | First Class Care and Service | 5 | My elderly mother was recently suffering from tiredness and exhaustion so I called the surgery for advice.
She received a telephone appointment within a short time which was followed up by a face to face appointment at the earliest which resulted in a referral to the local hospital where she once again received fabulous service from the relevant team.
Due to the prompt assistant she seems to be making a good recovery and I'd like to thank the doctor, staff and hospital team for their fabulous care. | February 2023 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Great access | 5 | My son needed an acute prescription today and it was sorted with ease, thanks to reception and the GP. The Dispensary have always been so helpful with his medication for his long term health condition, we are grateful for the whole team, Thank you | October 2022 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Quality service | 5 | Contacted reception re suspected kidney problem. Very prompt response. Two telephone consultions one GP appointment and one nurse appointment all undertaken within the same morning. Follow up arranged. GP manner very professional and humane. Could not have received a better response. Well done to all. | August 2022 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Wonderful Service | 5 | I have been with Watlington Surgery for several years now and recently my elderly mother decided to come to the same surgery too.
I must say that the staff at the surgery and pharmacy are all very friendly, helpful and efficient.
I recommend this practice highly. | August 2022 |
D82043 | watlington-medical-centre | https://www.nhs.uk/services/gp-surgery/watlington-medical-centre/D82043/ratings-and-reviews?currentpage=1 | Amazing service and care | 5 | My wife and I have only been with this practice for a few weeks. Having read previous mixed reviews we were somewhat nervous when we signed up. We are both aged around 70 and can honestly say that we have never experienced such outstanding care and attention to detail from everybody involved. We both highly recommend this outstanding practice. | July 2022 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Attentive, thorough Dr. | 4 | Made appointment for a medication review which was a more lengthy consultation than expected. GP was thorough & attentive. I felt listened to. Thank you | September 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I made an appointment at 8 o’clock Friday morning, the doctor came at 10:30 and prescribed what I needed, and it was delivered to me on the next Monday | June 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Excellent experience | 5 | Easy online request of appointment followed by polite phone call offering a same day appointment. Staff at Hopton very polite and friendly. Urgent care staff helpful and interested in listening to my issues. Felt that they wanted to help. Excellent service all round. | April 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Poor consultation | 1 | I attended the Sussex Road surgery today and I have yet to experience a positive visit at this surgery. I've been palmed off before, staff appear not to care there and to put into context I attended the Hopton surgery a month or so prior and the staff/service were above and beyond in comparison. This surgery needs serious help.
Who I saw to me seemed as though he'd rather be anywhere but there, there was no real consultation, he asked me one or two questions, took a quick look and that pretty much it. Nothing was explained to me except I was being given a steroid ointment, the medicine was not explained in any sense in terms of when, how long, how often, next steps. A real poor reflection I'm afraid.
Furthermore I went to collect my mystery steroid prescription and the pharmacy advised me it was not available and would not be long term and so to contact the surgery.
Have to say I am thoroughly unimpressed by the whole experience, no idea what I'm going to get now or even if based on today's experience.
If there was a minus star I'd be giving that. | April 2023 |