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D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | A vast improvement at Hopton Surgery! | 4 | Had an apptn this morning with a paramedic at Hopton and not only was he great but it was lovely to have some background music on. I was also impressed with the white board used for detailing which members of staff were on and their profession. However, although the majority of receptionists are very personable and friendly the one today on 19th April wasn't, which is a shame. I spent 7 years working as a qualified doctor's receptionist so I know the difficulties but a smile and friendly approach goes a long way with poorly patients. Thank you. | April 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Fast response. | 5 | I filled in an online form regarding my blocked ears at 08:10.
At 08:22 I received a phone call from the surgery.
An appointment was made for me to see a nurse.
The person making the phone call to me was great to deal with.
Thank you & well done. | February 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | terrible receptionist | 1 | waited for three quarters of an hour in telephone queue only for them to say there are no appointments ring back monday :( then she put the phone down | January 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Great service | 5 | After being ignored for years by his old practice... Since registering with the beaches they have addressed his multiple health problems | January 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | Great service | 5 | Can't fault the practice for my family, they have been amazing and the services now offered are great, thank you to all the staff | January 2023 |
D82003 | beaches-medical-centre | https://www.nhs.uk/services/gp-surgery/beaches-medical-centre/D82003/ratings-and-reviews?currentpage=1 | I felt as if I was a nuisance | 2 | I’d been waiting a few weeks for my appointment and when I got there the GP was running an hour late. I decided to wait the hour as my condition was unbearable. When I finally got called in, the gp was sideways on to me typing into the computer which I understand, however when he finally spoke it was in such a way, I felt a time waster. He sent me away telling me to only wash my hair once a week and to wash my bra more thoroughly. Three times I asked the GP the same question - he ignored me the first and second time but I needed an answer so I told him I would keep asking til he gave me a reply, and it was only at that point he turned to face me and answered my question. How demeaning. I persevered for a couple more weeks, tried the online consultation room after being told by reception I would get an appt the same day. I got a call back a few hours later saying the on call gp had read my notes and said I was to make a normal appt in 2-3 weeks. At this point my problem had spread from my scalp down to my legs. I asked the caller to speak to him again as this was urgent. She said she would, but I never got a call back, so they chose to ignore me I guess? In the end and out of desperation I dialled 111. It took an hour to get a response but it was worth it. They told me to contact my surgery within two hours and they would put a note on my record for the surgery. I phoned the surgery and when I told them I had dialled 111 and there should be notes on my record from them, their response became positive and finally things started to happen. Blood tests, go appointments, X-rays etc which is great however I should not have to go to 111 just to get the service I am entitled to from my surgery and really what a waste of 111’s time, given the pressure they are under. Finally last week I was given an appt with another GP and she was far more caring and supportive. I got there in the end but it should not have reached this stage. | January 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | bad service all round | 1 | tried to book on line appointment on Monday,got email back stating a reply would be done in 2 days, still waiting on Thursday.Got throught on the phone only to be told an appointment was given on Monday, but I never recieved anything, then she said 'whats gone on here',so a mistake made by them. Then told if you don't like the service go to another surgery. Very professional. Sitting in the surgery all you can hear freom the receptionist to people is call in the morning. | July 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Superb Service | 5 | I submitted a message to the GP Surgery via the website at 8am on Monday morning. I received a call from the GP before lunchtime who offered an appointment that afternoon. I was in and out of surgery within 15 minutes by which time the GP had examined me and arranged a referral for physio, blood tests and an ultrasound.
Extremely efficient service and it is clear the system works well. | July 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Lovely and helpful staff. Terrible use of systems. | 3 | Just trying to get blood test results is unbelievably frustrating.
I’m reasonably techy so have the NHS & Airmid apps. Whilst there’s some interaction between Millwood and these apps it’s very limited and I suspect their staff spend more time dealing with queries resulting from this than it would take to make them work properly.
So you’re pushed to use their online message system. Ask a question, get a reply (usually quickly to be fair), go to answer. If it doesn’t fully answer the question you can’t reply to the message (why?!) so you have to fill in all the same fields again to send a new message.
All I want is to see my blood test results. Should that really be so difficult? Why not just push them to the NHS or Airmid app? Other GPs do exactly that. | June 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Poor practice | 1 | I have on several days tried to get an appointment at this Surgery trying at only 8.15 in the morning only to get the return reply the practice is full, there is facility to book an appointment in advance say for in a couple of days or a week let's say, if it's full there is no way to communicate with the Surgery. I then phoned the practice to see if I can get help, only to get cut of when I reached number 1 in the que. I then proceeded to visit the practice in person to explain that I think I have an hernia and it's causing me a lot of pain during my working hrs and I am trying desperately to get an appointment, only to be told buy reception that they also can not help me. I was advised to call the practice again and wait to speak to someone. I did this only to be told by this person they also could not assist or help me about my medical condition. So I went home and proceeded to follow the 111 advice on my condition and the answer I got was contact your GP, so as you can relate I went round in a circle only to end up where I started. I asked also to speak to the practice manager but this request was declined and was told that was not possible, so do I wait until I collapse and end up in an ambulance or go to A and E which is for emergencies I am trying to resolve this before we get to that stage but without success, other practices that my friends use have the facility to phone and make an appointment especially if it can wait for a couple of weeks or use online in the same manner. Why does the Millwood surgery not offer this option or at least help when you phone them. I think it's very poor and there duty of care to there patients is not being followed as per NHS rules and regulations, this is not the first time I'm having an issue with this practice and something needs to be addressed as reading other reviews I'm not the only person who feels this practice has a poor service. | June 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | From putting a footfall form to getting my appointment was easy and very efficient. The person I saw was very friendly easy to talk to and helped me with my situation overall very good experience | May 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Doctors are good receptionists are rude and unhelpful. | 1 | I am giving this practice one star because zero is not an option. Rude and unhelpful receptionists,tried going on line a number of times with no success. | April 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Great service | 5 | Went on website to book appointment on Friday, received a call from you and appointment booked for Monday. Saw a brilliant nurse about a cough and muck being coughed up. Had a examination of chest she then booked me in for a ECG that morning along with blood tests also a test for breathing which I had the following day by another fantastic nurse. Left knowing what was my problem and a health plan put in place. Thank you so much for all you did for me over the 2 days | March 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Terrible service and attitude | 1 | I have suffered long term mental health issues and am in a lot of pain with my knees. I asked for a face to face appointment but I got told I couldn’t and there was nothing to be done. Although I explained about my low mood and I’m living in my head and mind which is a really bad place to be in.
But still the Doctor still didn’t care has no idea about mental health issues at all and certainly no manners or people skills.
I got a phone appointment when I had said I wanted a face to face and talk about my mind issues properly not as it happened where a chocolate teapot would have been more use and I now feel even worse than I already am. Very poor service totally | March 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Dreadful | 2 | Trying even to use their website is a lottery. Time after time all you get is a message saying the practice is full, try again on another day. This doesn't matter if you try morning or afternoon. All I wanted was stronger painkillers but what you get is a message to visit your local pharmacy. This sounds too much like passing the buck. | March 2023 |
D82019 | the-millwood-partnership | https://www.nhs.uk/services/gp-surgery/the-millwood-partnership/D82019/ratings-and-reviews?currentpage=1 | Poor Service | 2 | It is obvious the new online service for appointments is not working, I am totally fed up trying to get appointments, My husband and myself are elderly both in poor health, but can't get appointments,
I was online this morning 8.05, Form that came up was for consultation, went back a page tried again the same so started to fill in and I knew it was the wrong page, went back a page again 8.12am No appointments available. So so wrong, reception is a waste of time, they are programmed to say you have to go on line. The only good thing left there are the nurses. | February 2023 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Great triage | 5 | I called yesterday as my husbands been in significant pain with his arm and shoulder to point of tears. New phone line easy. Receptionist directed us to physio said most appropriate and booked appointment for couple weeks. I was a little disappointed as wanted to see dr but she assured me it was best person to see for this type of pain. I ended up booking same day private appointment with physiotherapist who immediately diagnosed probelm
And started a treatment plan. The system for us worked and worked well sound advice from the call. Thankyou | March 2023 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Lack of care | 1 | They never answer the phone and if they do no appointments available to call back at 8am still no appointment ,thank god we have 111 without them I wouldn’t be here today ,this doctors surgery is a shambles lack of care and help when your unwell is disgusting | January 2023 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Do you have any GP’s | 1 | After experiencing pain which was unmanageable on paracetamol and ibuprofen, I contacted the surgery only to be given a telephone appointment two weeks later! I’m not really sure why 111 can deal with patients and this practice cannot!?!? | October 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Test results not looked | 1 | Results from a 24 hour tape ecg were sent to Martham practice 2nd of august and still not looked at by a doctor. On 11th August I was told by the hospital that results had been sent out 2nd August, receptionist said not received and then said that they had just arrived! She also told me it would be expedited and they would ring me. Did not happen.
I feel 15 days (and still heard nothing) is too long to wait for cardio results. Very unhappy. | August 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Fabulous client care | 5 | I contacted Ormesby St Margaret practice this week. From the Doctor I discussed my issues with, to the receptionist who booked that appointment for me, the service provided was exceptional. Thank you. I appreciate your help. | August 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Diabolic | 1 | Unable to get appointment. Offered telephone triage appointment in 2.5 weeks time which was then cancelled by the practice and have to start booking an appointment all over again. | April 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | A disgrace to the community | 1 | I have very elderly parents with no internet access. They are in need of medical help, but phoning the surgery is an impossible task. If, by some miracle, you get through, the receptionists are unhelpful, uncaring and unwilling to put themselves out to help. It's virtually impossible to see a doctor.
I have been inside the surgery and been the only person there and heard the phone constantly ringing, but nobody answers it. Thankfully, we have district nurses visit and they are fantastic, but even they find it virtually impossible to get any satisfactory response from the GP surgery if they find the need to order antibiotics or other medication for my parents.
Life is hard enough when you're old. Getting decent medical help in the 21st century, should be the least of their worries, but it's now become one of their main concerns.
This practice is not fit for purpose. | February 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Receptionist so unhelpful | 1 | The receptionists don’t care and aren’t interested in helping never met such an unhelpful practice all they want to do is get you off the phone aren’t interested when explaining why you need to see the doctor and feel it’s ok to discuss your symptoms over the phone | February 2022 |
D82058 | coastal-villages-practice | https://www.nhs.uk/services/gp-surgery/coastal-villages-practice/D82058/ratings-and-reviews?currentpage=1 | Total lack of care for elderly patients | 1 | My parents are in their 80s and in desperate need of some clarity and understanding about what is happening medically to one of them. It seems that their GP is either too busy (possibly with doing ineffective phone consultations - still, really??) or doesn’t care enough to investigate fully. I have seen one of my parents decline dramatically over the last 5 months - from being healthy, mobile with a quality of life, to now being bedridden, confused, stuttering, with absolutely no quality of life - and we have no idea why. Trying to talk to someone at the surgery is pretty much impossible. We are desperate, feel alone, scared and helpless. If this surgery and it’s doctors are a reflection of the NHS then God help us. | January 2022 |
D82007 | east-norfolk-medical-practice | https://www.nhs.uk/services/gp-surgery/east-norfolk-medical-practice/D82007/ratings-and-reviews?currentpage=1 | Intelligent appointment | 5 | I didn’t get what I was hoping for today . My GP s associate was very helpful , in fully explaining why this was the case. Not a cop out , but an in depth explanation as to why and where I go from here . An option of further stages , and an alternate action plan . Also a fully assessed review of my health issues at this stage. Very pleased with the attention I received . Thank you | October 2023 |
D82007 | east-norfolk-medical-practice | https://www.nhs.uk/services/gp-surgery/east-norfolk-medical-practice/D82007/ratings-and-reviews?currentpage=1 | Great all round attention | 5 | Yes sometimes it is hard to get through on the telephone but holding and waiting in the queue is the answer not keep re-dialling. Reception staff always happy to help and explain anything. Its not their fault no appointments are available. My doctor is one of the best, always take care to listen to you. Very kind doctor. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The Park Surgery is a wonderful practice that I have been a patient for many years. The staff are very helpful and support you when trying to speak to a doctor or get a appointment to see one.
The Doctor's do an excellent job and I'm very thankful for the service they provide. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Fantastic staff | 5 | All staff are committed to ensuring worries are heard and translated into the appropriate care for the individual. From the receptionist to the doctor, all are fab. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Helpful booking process | 5 | I messaged requesting an appt regarding a wound review.
I received a prompt response asking me for additional information. This then resulted with me being booked in with appropriate clinician on the day that I had requested it.
Quick and efficient, thank you. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | First class practice | 5 | Just an amazing, understanding and patient gp.
I can't thank them enough for their support.
I also can't recommend them enough. There when you need them, not a stressful experience, accessible and friendly. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Great Drs practice | 5 | Always able to get an appointment to see a doctor or nurse. Doctor listened to my symptoms and is investigating thoroughly. Couldn't ask for a better doctors surgery. | June 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | The best doctors around | 5 | There has been so many occasions where Park Surgery has been above and beyond for my family. They are great with kids and do not mess about. Always manage to sort you an appointment and keep you well informed. They have got some lovely new doctors. I am so lucky to be a patient at this surgery. I have been with them 26 years and have had the same doctors up until recently when they retired. I cannot think of any occasions where I have been disappointed. Thank you for everything you do. We really appreciate you! | February 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Outstanding practice | 5 | All staff extremely helpful, easy appointment system, easy to order repeat prescriptions via system online. Outstanding staff. | February 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Professional experience | 5 | I had occasion to talk with my Doctor and from telephone conversation he asked me to come in, which was very quick and responsive. I was happy and mind put to rest of my worry.
All of my experiences from reception through nursing staff has been excellent. Well done Park Surgery. | January 2023 |
D82067 | the-park-surgery | https://www.nhs.uk/services/gp-surgery/the-park-surgery/D82067/ratings-and-reviews?currentpage=1 | Very impressed | 5 | Very friendly and helpful staff. Got appointment no problem. Very impressed with everyone. Amazing 5* | April 2022 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Pharmacy Assistant with poor people skills | 3 | I have attended the pharmacy at Kenninghall Surgery on a number of occasions for repeat prescriptions and have been treated by the vast majority of staff in a polite and courteous manner. The sliding window is always fully opened and I have been greeted warmly and professionally.
However, there is one particular member of the pharmacy team who has such poor people skills that I am considering raising a complaint. For example, patients dealing with this particular individual are met with the sliding window only being cracked opened. As I wear hearing aids this reduces my capacity to hear what is being said. This person has no conversation skills; no greeting, not even a "please tick the appropriate box and sign here" on the script that is thrust through the tiny gap in the window. Any enquiries regarding your medication are met with a non verbal response apart from another piece of paper being thrust through the tiny gap and a "tick which medication you want".
Whilst I appreciate that surgery staff can be busy, If I was to speak to or treat a member of the surgery in such a manner then, quite rightly, I would be pulled up for this. This does not excuse staff from treating patients in such a way. | December 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Inaccurate information | 1 | Rang for a GP call back..
Noted on my file we ask that home phone is used. Frequency this is ignored. Today resulted in my missing a mobile call. Mobiles in this area seldom work
I rang and was eventually put through to GP. Staff admitted their error.
The promised prescription for antibiotics did not arrive at the Chemist as promised despite assurances from the GP and confirmation that the prescription had been sent.
I visited the surgery to find it had not even been printed and signed.
Not one piece of information supplied to me that day was correct.
Sadly this not unusual.
Attempts to speak to the Practice Manager were rebuffed. | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Prescriptions | 1 | After ordering my repeat online allowing 7 days despite it stating 5 days the prescription wasn’t at the Chemist and was told to take this up with the doctor. I walked down and spoke to the girl at the prescription hatch who said it was done the day before but may still be waiting to be signed. She checked the pile for signing and it wasn’t there either so now has to be reprinted and signed and won’t be done for another day but as I’m leaving the country I need this now which was the whole point in ordering within plenty of time and working full time doesn’t allow me to keep taking time off to chase this and collect!! Atrocious service | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Poor service | 1 | When I first registered I had problems with prescriptions, in the past drugs changed without a reason and without being informed, this was eventually sorted. In the summer many appointments were cancelled, 3 to 4 times the same appointment that you had waited weeks for. The figures/numbers of appointments that were cancelled by the surgery were never displayed, but missed appointments are displayed.
Problems ringing and waiting weeks for appointments. Call in the morning advised to see a pharmacist, pharmacist tells you Antibiotics are needed, then told 10 day wait for an appointment even for antibiotics. If you work you cannot keep holding on at 8.30 am. even then it is not guaranteed. Some care you receive from this surgery is as it should be, however a lot is very poor. | October 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Never Answer Calls | 1 | Weirdly every time you call, you’re 9th in the queue, only to fe to 1st in the queue and you’re then cut off.
I’m not the first to complain about this and no doubt won’t be the last.
Sheer incompetence. If you can’t answer your calls in the correct manner, I doubt you’re taken care of very well either.
I never need the doctors and the one time I do, can’t even get through.
This surgery is beyond shocking! | September 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Failure to provide service | 1 | The surgery is impossible to contact. The on-line services have had a message saying that they are receiving a high volume of demand so you should phone them. The phone is a time consuming device as you are forced to wait over 20 minutes or more to actually make contact. If the matter is not urgent but still needs to be addressed you are going to hang up.
You are told not to call in person to make appointments. There are no same day appointments and you are constantly advised to go to A & E for anything that may require being seen within a day or two.
There is no email contact, you are advised to phone in. There is no online contact, you re advised to phone in. There is no in person contact, you are advised to phone in. There is no service and the front line staff are being over worked to an unhealthy level. | June 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Great Worker | 3 | I have waited for an appt for by deafness since January and wrote a scathing review previously. To give balance, I eventually did get an appt and referral to ENT. The guy who saw me this morning was absolutely fantastic. Just shows that the government are making great public servants look bad. Thank-you very much. | April 2023 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Best Doctors I have been with | 5 | I’ve moved around a lot due to work so have been under quite a few doctors in Essex Kent and Suffolk and this is by far the best doctors I have been with. I have a long term chronic illness & when I have needed an appointment in regards to this I have always been able to get one - without the stress and demeaning attitude a lot of previous surgeries have had. I’ve recently been under maternity care and I cannot fault that at all. From needing an early referral for a scan, to my baby’s vaccinations, & even an on the day emergency app for her, staff have always been great and easy to talk to. All services are stretched to the max and I’m so thankful this surgery is still trying their best to put the patient first. Reception staff have always been great also and have always helped with any enquiries I have had & are always pleasant despite the influx of calls I can imagine they get daily. I don’t usually leave reviews or feedback but I feel NHS services that go above and beyond need the recognition for the amazing support they provide. | November 2022 |
D82042 | e-harling-&-kenninghall-medical-practice | https://www.nhs.uk/services/gp-surgery/e-harling-&-kenninghall-medical-practice/D82042/ratings-and-reviews?currentpage=1 | Reception team not all great | 2 | I telephoned the surgery this evening and apologised to the receptionist as I got the wrong day for my appt! Although I get it isn’t great but was genuine, I did get a very patronising response! When you call the surgery you are reminded to be polite and respectful, sometimes I feel this should be reciprocated by the staff on reception. That said some are lovely and I get not everybody is respectful and polite, but I was so appreciate the same back… some training on how to speak to patients is recommended I feel. I would be horrified if I knew one of my family spoke to anybody in such a patronising tone… there really is no need for it esp when I was very polite and apologetic | October 2022 |
D82085 | hingham-surgery | https://www.nhs.uk/services/gp-surgery/hingham-surgery/D82085/ratings-and-reviews?currentpage=1 | Hospitable Practice! | 5 | Despite being at this practice for now over 12 + months, today (05/05/23) it was my 1st time attending in person properly for an appointment and my experience was absolutely heartwarming. I had an appointment with one of the nurses whom I can't name for the review guidelines however the practice will be able to search based on my name.
It was the friendliest and nicest appointments I have had with a GP surgery. I have had a tough time lately and I left feeling better generally despite only going to get my bloods taken.
Huge Kudos to the Hingham Surgery staff. Each and everyone I have spoken to over the last 12 months have been so friendly. We're very lucky to have such a great practice. | May 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Poor service | 2 | Long wait on phone and the call was cut off when reaching number 1 position. Called back and
Spoken to receptionist who was extremely rude and unhelpful. | January 2024 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Uncontactable | 1 | After ringing 111 for my daughter and being told to contact the practice we were unable to get through simply in the queue for over half an hour both in the appointment line where no triage could take place as no one answered and the query line. When you do get to the front of the queue it then goes to a different sounding call queue where again you just sit...
This is not the first time this has happened, unfortunately. | October 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Outstanding care | 4 | I have just visited Hethersett Surgery for blood tests. The Healthcare Assistant I saw could not have been more kind or caring. I explained that I felt dizzy when having blood tests so she gave me the time I needed to recover. She took my blood pressure as I told her I had been feeling dizzy. I was also offered my flu jab that was due to be done the following day at Cringleford. The NHS at its best. Thank you. | October 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Doing a fantastic job | 5 | Had two excellent encounters with our local GP surgery recently. The receptionists are friendly and were kind when I was worried about my child. I've also seen one of the nurses and a GP recently and have received a great service. Considering the pressures the service is under they are doing a great job. Thank you. | September 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Awful - Mulbarton | 1 | I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, I am told they have no appointments and to ring at 8am each day, which I have been doing for a long time. Those who operate the phones were extremely rude and said that they only deal with emergency appointments on Friday's, they couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told them this was news to me and that I have not seen this announced on their website or social media. They were extremely dismissive and did not want to help. They then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The
A Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else! | August 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Shocking Service - Mulbarton Sugery | 1 | I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, receptionists then say they have no appointments and to ring at 8am each day, which I have been doing for a long time. The receptionist yesterday was extremely rude and said that they only deal with emergency appointments on Friday's , she couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told her this was news to me and that I have not seen this announced on their website or social media. She was extremely dismissive and did not want to help. She then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else! | August 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Not fit for purpose | 1 | Appointment made for a date specific procedure. Cancelled on day of appointment and a new appointment given for 17 days ahead. What use is this? Reception maintain only one nurse available, and they are off sick. Sorry, but a practice this size needs more | August 2023 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Reception staff very poor | 1 | The reception staff appear to have limited training in a care context, particularly around complaints or knowing how to defuse a situation. They'd rather embark on petty arguments as a means to embarrass you publicly, exacerbating the situation.
The CQC needs to do a deep dive on reception staff training, auditing and continuous improvement at Heathersett. The practicalities of the reception need a review. You can't hear through the perspex when another patient is speaking loudly in the vicinity. I have no hearing issues.
I queued to listen to 2 separate patients ahead of me complain about things to no avail. The second one chasing his sick note. I was privy to all of their information due to the screen necessitating louder than normal conversation volume.
Subsequently (a different member of staff, 30 mins later), I was subjected to being shouted at through the Perspex screen down a 10m corridor. This is not the way to engage with a patients when the member of staff in question is unaware of what has been agreed with her colleagues. I should not be expected to announce my name as a shouted response, and I didn't. Again it was all my fault.. having being led by the previous receptionist.
Of course, they don't offer a complaints process and my attempt to access it has been is unanswered and not acknowledged.
I could go on, but what's the point? The standards seem to be in freefall here and its a well known fact that GPs are leaving due to poor standards. | November 2022 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Bad Organisation | 3 | Had a text to have a blood test and pressure check when I attended I was told I only had a half slot so I could only have a blood test and would have to make another appointment for the pressure test,what a waste of my time nurses time expensive petrol and a slot that could have been taken buy someone else . | November 2022 |
D82064 | humbleyard-practice | https://www.nhs.uk/services/gp-surgery/humbleyard-practice/D82064/ratings-and-reviews?currentpage=1 | Not fit for purpose | 1 | Telephone appointment between 9am and midday. Stayed in till 12:45. Dr rang at 12:56. By then I had gone out for another appointment at 1:15 which both I and the other party were on time. No apology, no answer phone message, useless. Would the surgery be happy if I turned up nearly an hour late? I'd probably be told to find another surgery! | October 2022 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Brilliant efficient practise | 5 | I have always been impressed with the practise over the past 40 years. In the past 4or5 years I have had an increasing cause to contact the surgery either on line or by telephone. I have always been treated in a helpful way by receptionists, Doctors, Nurses, Clinical Pharmacists and ‘back room’ staff and been referred to specialists when needed. My current GP has been reassuring and very helpful recently. Thank you everyone for your care during the past few difficult years for the NHS | July 2023 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Great appointment | 5 | I had a lot of issues at once, but the GP I saw was fantastic. He took the time to cover all my concerns and gave me the time and space to ask questions. I'm autistic and have PTSD from medical negligence/trauma, so I really value doctors who take the time and care to accommodate my complex emotional/psychological needs. I feel so relieved to have had my concerns about epilepsy listened to, and by giving me the chance to go into detail (which, with me being autistic, there was a lot of!), it became clear that I needed a referral to neurology. Too often, I get rushed out of appointments before I can explain what I'm trying to say, but finally, I have been listened to in full and will now have the appropriate care for a condition that has been brushed off for too long. Thank you!
In addition to my original comment due to follow-up questions (no need to publish this bit, it's just an FYI): I find the system to access appointments inaccessible because I often have too much anxiety to use the phone or come in to book an appointment. The online booking system is often switched off, so I then have to find other ways to book or just don't get the opportunity to book at all. That is why I am extremely dissatisfied with the booking of appointments over the phone. | April 2023 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Seen Easily & really friendly | 5 | I had really odd symptoms / non-urgent and felt really silly contacting the GP about it. But I got a next-day appointment, and the GP who I saw was really friendly and listened to what I thought was weird symptoms that were probably nothing. Turns out it wasn't nothing and I wasn't going mad. I just really appreciated their caring attitude and I didn't feel rushed or anything. Thanks very much! :) | February 2023 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Not accessible to all | 4 | I am quite distressed to find that the online option for contact and making appointments has been disabled. I understand that this is due to staff sickness but it doesn't exactly support those who like myself, struggle to use the phone due to autism or other issues. I have previously had to drive to the surgery to make an appointment as I cannot cope with using the phone. It is not accessible to all. A health service is the one place that should be taking the various needs of patients in to account. I need to make an appointment with my GP and will now have to ask someone to call on my behalf; difficult when you live alone and barely leave the house, or drive to the surgery to make one.
Surely there should be an option for those like myself? I know that I am not the only one with these struggles. | February 2023 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Fantastic kind reception & GPs | 5 | I called today after my 14 month old daughter came out in a head to toe rash. The receptionist I spoke with was so calming, patient & lovely. She could hear my panic & was so reassuring. A GP saw my daughter within the hour and was extremely thorough. It’s so reassuring having a GP practice that prioritises babies/children. | December 2022 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Covid and flu jabs | 5 | Just a quick note to say “well done”. My vaccinations on Saturday 16th October were completed on time, efficiently and with a smile.
I know that the nhs rules have made timings tricky but the revised clinics worked brilliantly.
Many thanks to all those working on the day and to the many behind the scenes who worked hard to make it a success. | October 2022 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Good practice | 5 | I emailed in about my poorly daughter. I got a response within half an hour and an appointment- all within an hour.
Got a prescription all fine. Would definitely recommend. Very efficient | October 2022 |
D82045 | wymondham-medical-partnership | https://www.nhs.uk/services/gp-surgery/wymondham-medical-partnership/D82045/ratings-and-reviews?currentpage=1 | Above and beyond great service | 5 | Today my son was v poorly. Phoned practice they phoned back within 5 mins and he was seen within 30 mins
Fantastic. Thankyou so much. | October 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Amazing service | 5 | The nurse practitioner I spoke to today was absolutely amazing, totally understood my issues and rectified immediately, cannot recommend enough. I shall be writing to the practice to state the same. Amazing | May 2023 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Appointments | 5 | When an appointment is made on surgery messenger . I noted the time and date on my calendar . The time was 8.45
I then received a text message the day before my appointment to say my appointment was 8.54. I then had to waste Time phoning the surgery to check the correct Time to be told. Yes we do send a text with a more accurate time . Why not say the " accurate " time on messenger when the appointment is made !!!! | November 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Fantastic GP | 5 | Saw one of the GP's today who was very friendly, polite, professional and approachable (would put her name on here but it says I'm not allowed). A credit to the surgery and the NHS as a whole. Will definitely recommend her | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | So pleased I changed to this brilliant GP Practice | 5 | After having numerous problems getting appointments at my previous GP surgery, a 40 minute wait to have the phone answered when I was number 16 in the queue at 8.30 am on one occasion followed by sending them an online message (told it was quicker to do it that way) detailing my problem and getting a prompt email reply asking me to resubmit my online message or telephone them at 12am on the dot to try for a pm appointment, I transferred to Southgates and the Wootton’s practice.
Unlike my old practice Southgates has a very efficient online service. I have had 2 face to face visits with impressive GP’s who actually give a thorough examination of my problems and immediate treatments rather than referring onto the hospital which has a 42 week ENT waiting list before they aim to contact you with an appointment at some point.
My new surgery offered a new treatment for that condition which within days had relieved a long term breathing problem.
My new surgery has also given me an examination and a cortisone injection into an arthritic joint rather than telephone consultations advising pain killers or pain relief gel. I have also had a diagnostic blood test to determine the type of arthritis in the joint.
My quality of life has improved drastically under Southgates Practice and I am very grateful to the amazingly friendly staff from receptionists to nurse and GPs.
A GP practice should, as this one is, be run for the best interests of its patients not for the convenience of receptionists and medical staff.
I would add the building is lovely, spacious, light and airy unlike My previous practice where, if you are ever lucky enough to be seen in person, you sit in narrow, crowded, corridors. | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | good comunication | 3 | good comunication,but when i need proof from gp i need pay many...i dont understend why?i now on sick not after 1 week back to work end need proof from dr. I'm very angry becouse on reception tell for me i need pay 30pound ...I think this its not right. | June 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Abysmal | 1 | I never saw the same GP, had referrals that were not completed and dismissed during appointments when discussing my symptoms. Told to "google" a diagnosis when called about test results and randomly said that they would not prescribe a class of medication for no actual reason during my appointment which left me wondering if the doctor was even listening to the concerns. After they failed to take it seriously I changed surgery to my previous one and got the tests needed to rule out obvious serious health conditions and the help I needed.
I was also concerned at the surgeries poor record keeping. One of my medical records said I had a test and I mentioned that I didn't recall having that test and the doctor did not seem bothered. It looked like a test a family member may have had and not mine.
Sometimes I wonder why every year I have to pay so much money for services like these to be treated like a mug. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Well done & Thanks | 5 | Emailed 30/5/22 8am. Surgery phoned me by 10am I had a face to face appointment with a great female GP at 11.30am same day. Examined and some tests etc.
Very efficient. Great bedside manner. Caring. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Lovely staff | 5 | Yesterday I had a lesion removed and from start to finish the staff made me feel so at ease, so friendly. I cannot praise them enough what a brilliant "team".Well done to all of you ,feel proud. | May 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Outstanding Care and Support | 5 | My experience at both Nth Wootton and Southgates Surgery’s has been brilliant.
Very kind, caring staff. Prompt appointments and timely treatments offered.
A cancer diagnosis inevitably increases contact with surgery and services. The diagnosis itself thanks to a fast track referral.
Well done and thank you | April 2022 |
D82099 | southgates-surgical-&-medical-centre | https://www.nhs.uk/services/gp-surgery/southgates-surgical-&-medical-centre/D82099/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | Prescription of pain medication provided by GP allowed my husband to settle and sleep which in turn enabled him to begin to recover from a virus that had been attacking his body for 2 weeks. Many thanks. | March 2022 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | newsletter well done | 4 | do think the newsletter is well done. like the Patchs system. everyone has earnt a good Christmas break. many thanks | December 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Unhappy | 1 | The doctor was very rude and unproffessional. Did not listen to what i was telling her. Quick to dismiss me without giving me solutions. Had to request for some meds . I am not happy at all. Something needs to be done. | November 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Disappointed | 1 | What a complete waste of time.
Inefficient, unprofessional, and unsatisfactory. Passed from one person to another with no resolution to the illness.
Very frustrating. | September 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Excellent treatment | 5 | Receptionist very pleasant and helpful.
Doctor was great. Took time to explain everything before the treatment. Excellent bedside manner. | August 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Lovely staff | 5 | I visited Gayton Road surgery this morning for a coil change. The staff were lovely and put me at ease straight away. The procedure was quick and straight forward, with minimal discomfort. I was in and out very quickly too. Thank you | May 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Very Rude Reception Staff | 3 | Although the Doctors themselves seem pretty good, the practice is basically ruined by the very rude lady on reception. Curtsey costs nothing. | January 2023 |
D82044 | vida-healthcare | https://www.nhs.uk/services/gp-surgery/vida-healthcare/D82044/ratings-and-reviews?currentpage=1 | Cardiac Care leaves a lot to be desired | 1 | The Cardiac specialist nurse refused to speak to me until I had a blood test she had ordered. I wanted to speak to her about the ramifications of the blood test and the changes she wanted to make to my medication. She has absolutely no idea of the meaning of the word “holistic” and just quotes NICE guidelines verbatim. | January 2023 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Great service | 5 | Moved to this surgery last month and it’s so much easier to get an appointment, either on the same day or another day. There is also a physiotherapist at the practice, which is very helpful for musculoskeletal issues. | July 2023 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Brilliant Practice | 5 | Since the beginning of this year I have had several quite serious health issues. The surgeries have provided me with a great deal of advice and support during this time. The health care professionals including the receptionists, nurses, well being practitioners, health care practitioners and drs have all done their level best to arrange appointments and signposted me to other services in a timely and professional manner. Despite the difficulties facing NHS practitioners, I have always been treated in a courteous and respectful manner.
I would like to nominate the surgeries for for their excellent professional practice. | January 2023 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Bad communication systems | 1 | Tried to phone at various times during the day phones always engaged for long periods of time almost as if phones are taken off the hook so to speak. Very disappointed with this practice I sometimes feel that I do not have a GP it’s very worrying. | September 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Sadly, nice people with simply appalling service and systems | 1 | Patient communications is sadly lacking. I accept that telephoning the surgery is now a long winded and time consuming process, but when you explain to the person on the phone and get an appointment, one would think all was well. Discovering it's not a doctor you will see is embarassing for the clinician and awkward for the patient, and then the clinician taloks to the doctor and eventually an appointment is made - from time of first booking to the end date, over 5 weeks. Then, a repeat prescription - statins - is blocked because a review is required. However, the first you know about it is when you are on your last packet, and the first review date is in 3 months time! November, and we are in August. Surely, with such a backlog, perhaps the pharmacist might consider telling patients their review is due, rather than just blocking the repeat from the NHS system and waiting for patients to nearly run out. I might get a repeat before the review, I might not. Surely if a medical review is necessary, 3 months is somewhat long? In short, now I'm getting older, I get asked to contact the surgery more often, yet the service cannot cope. I ran out of painkillers for a long term condition, and had to go without any for a period until the Doctor spoke to me. I regret joining this practice which I had to as my old doctor's surgery closed. I've always felt like an inconvenience. The standard of care and treatment has always been poor. Emergency treatment at the hospital has always been good, but the minute you are back to the surgery, you know it's going to be bad. The receptionist triage system generates an appointment with a person who cannot treat you and 5 weeks to see a doctor is frankly disgraceful. At this appointment, I've alrady been told physio will be prescribed, which if unsuccesful, will then be another delay. My problem is a long term progressive one, and I'm already very aware what helps and what does not. Physio is not a suitable treatment, but it's having a big impact. I am self-employed and receive no benefits, and not working means no income. I don't want to retire, just have some treatment, but even with the symptoms, the system has to be followed - even when the system is totally flawed. I'd strongly advise any new patients to go elsewhere - anywhere would be better than my doctors. The staff are fine, but if it takes 5 weeks to even see a doctor, when you are in pain, with totally ruined sleep patterns, that's really not good. My anger is towards the practice managers, not the reception staff and medical staff - but surely a pharmacist could ping off emails to people warning them their prescriptions are about to be stopped ahead of time, rather than letting the NHS app tell you to contact the surgery to find out why they have been stopped? That's so simple. I'm typing this in pain, bursting to go to the loo (one of my symptoms) and another 3 weeks to go before I can even explain! | August 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Feel very let down. | 1 | Fell down the stairs & after a few days of over the counter pain relief not working I called the surgery. Given a phone appointment for 2 days time. Receptionist said whoever I spoke to would be able to refer or prescribe accordingly. This was a lie. A physio called who told me to do exercises that I’d already looked up on the NHS website. They could not prescribe pain relief. She said I’d get a call within 2 hours. Again this was a lie. I received a text Message 5 hours later. I was offered a phone appointment in 9 Days time. I was not sleeping due to the pain, unable to drive for more than 20 minutes due to the pain and sitting down was very painful. After 9 long painful days I was prescribed pain relief from a very nice gentleman dr. On a separate issue I had a medication review with a different male dr who was rude, abrupt and no bedside manner whatsoever. I then had a missed call from them. I called back and after 33 minutes bring on hold reception said they’re not sure why they called me and that there are no appointments available. I feel completely dismissed & disregarded as a patient. I feel that if you’re not older then they do not care or take anything seriously. I have today registered with a new surgery and sincerely hopethey will be a lot better - don’t think they can be a lot worse than my recent experiences I’ve had with Alexandra & Crestview. | July 2022 |
D83002 | alexandra-&-crestview-surgeries | https://www.nhs.uk/services/gp-surgery/alexandra-&-crestview-surgeries/D83002/ratings-and-reviews?currentpage=1 | Outstanding | 5 | I have attended both Crestview and Alexandra Road surgeries with my elderly mother over the past weeks.
The compassion, care and kindness shown by ALL staff is outstanding.
Thank you | May 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Much Improved Practice | 4 | I received a same day appointment on a Monday. The doctor I saw was very kind, knowledgeable and efficient. He immediately arranged some in-house tests and following these he arranged an immediate appointment with The James Paget Hospital. I then received a follow up call from the surgery to arrange a further appointment which again was as efficient as my first appointment.
I feel that I was treated extremely professionally with a lot of care and would like to thank all involved. | July 2023 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Very polite and understanding | 5 | My first visit to your Practice. Receptionist, polite and caring. Equally the Doctor was very caring, efficient and patient. He was very understanding and I felt at ease with him. I wasn't kept waiting and felt respected.
I feel he has helped me a lot.
Thank you so much. | March 2023 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Receptionist | 4 | Thank you so much to the lovely lady’ A ‘on reception who helped us over the last couple of days she went above and beyond to help ..so grateful | December 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Recent Appointment With Nurse Practitioner | 2 | Have to say I wasn’t overly impressed with the manner of the Nurse Practitioner I saw this morning - I found her manner to be very curt and not warm at all, not a serious medical issue and didn’t want to bother a GP but I seemed to be bothering her - had an early appointment and she walked in to the practice over 10 minutes after my appointment should have been, was kept waiting and no apology | October 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Outstanding service and support from doctors, practitioner nurse, nurses and receptionist. Every member of the team is helpful and very kind. Outstanding professionals! | September 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Great reception staff | 4 | I had to recently contact the surgery on behalf
Of both my Mum and Dad. They are dovirced to it was two seperate visits needed. I filled in footfalls for both parents and I have to say how easy it was communicating with the person behind the emails. Both helpful and efficient. | August 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | Great surgery, receptionists always friendly and helpful.
Nurses and Doctors kind and professional | May 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Great Performance | 5 | I was in the waiting area today 9/2/22 at around 11.20 when one one the receptionists, I don't know her name, was dealing with the registration of a lady who had a baby with her, she wished to register herself and the baby and I think another person who was not present with the Practice. The lady obviously spoke no English so someone was on her mobile phone translating. The surgery was busy at the time but the receptionist dealt with a very difficult enquiry with patience and kindness, she was not flustered or put off resolving the matter by the language barrier and her performance was a credit to the Practice. She should be congratulated on a job very well done. | February 2022 |
D83608 | andaman-surgery | https://www.nhs.uk/services/gp-surgery/andaman-surgery/D83608/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Highly motivated,Extremely mindful,Very professional,Compassionate,Extremely Conscientious , Very thorough Extremely private | February 2022 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Sympathetic Responses | 5 | Following an unexpected loss of consciousness at home, with consequent drop-fall I (age-70) attended Bridge Road Surgery to ask for a BP analysis.
Reception was Most Kind and Sympathetic.
I was directed to the DiY facility, another staff followed to give support if necessary; having returned data slip to reception I was told that a doctor would follow up, however having hardly left the premises I got a call that a doc was already available and I was back indoors to be seen within ~4minutes … Wow !_!
Doc was equally Kind and Thorough, and I was passed across for an immediate Bloods.
I felt truly valued and handled with compassion throughout; Thank You All ! | November 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Lack of understanding | 2 | Having had a hysterectomy due to cancer, when I contacted the surgery for help with back and stomach pain, I was contacted by a physiotherapist by telephone who said I probably had Sciatica. My oncology gynaecology nurse had told me that my GP was my first point of contact for any problems. I was emailed some exercises but told to call the surgery after the consultation that afternoon to request some painkillers for my stomach. This I did but was denied and told to call again on Monday. Who triages patients requests? How can a true diagnosis be made without a physical examination? I was also advised by my Oncology Doctor to have a flu vaccination together with my husband. When I called the surgery to arrange this, I was told I wasn’t eligible even though I am due to start chemotherapy. Why is it so difficult to see a Doctor? I have lost all faith in this surgery. | October 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | First class | 5 | Iimade an appointment for my husband regarding a problem he has had doctor gif ( not sure how you spell his name ) saw my husband and within 6 day he had a referral at
the receptionist Iispoke to today was fantastic and sign posted me to the correct procedure
Thanks Bridge Road
K Tuxford | October 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Misleading | 5 | I received a call from the surgery regarding blood test results and was asked whether I would be free for the doctor to call me a week later. I confirmed yes. I then received a text saying “Don’t forget your appointment at 15.10 on Thursday 5 October at Bridge Road Surgery”. This suggested to me that I had an appointment to attend at the surgery rather than a phone call. I therefore rang the surgery to clarify. I was told it would be a phone call. I then received another text with the same wording the day before the appointment. I totally understand that doctors are very busy but 15.10 became 16.15 and I therefore rang the surgery to check. I was told the doctor would ring when she had time. I feel the wording of the text that was sent to me is extremely misleading. I was more than happy to wait for a call when convenient to the doctor and if the text had read “doctor will call you on [date]” with no specific time that would have been much clearer and not lead to me having to clarify things with the surgery over the phone. Please could you review the wording of texts that are sent out so that they are clearer. I have absolutely no complaints about the surgery or staff. Thank you. | August 2023 |