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D82066 | paston-surgery | https://www.nhs.uk/services/gp-surgery/paston-surgery/D82066/ratings-and-reviews?currentpage=1 | Appointment | 1 | I went for an appt booked in at 11 still waiting at 12 when I went to enquire it transpired the receptionist didn’t bother to sign me in and was told they couldn’t fit me in I work so today was why I had booked the appt for blood test and injection as it was my day off their attitude was appalling and totally unacceptable what is wrong with people Paston surgery has a lot to answer for when I rang to try and book another appt it’s the middle of February I could be six foot under by then | January 2023 |
D82066 | paston-surgery | https://www.nhs.uk/services/gp-surgery/paston-surgery/D82066/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | All the staff here are really good. And Thanks to the male HCA, always puts my mind at ease when I come in anxious I appreciate it 👍 | August 2022 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Gone downhill sadly | 2 | Have been with this practice for 5 years. Never had any problems. Took my daughter about 18 months ago last minute and was told always to ring if you have concerns about a child as they always leave emergency appointments.
Twice now in the last few months (once today) I have rang in the afternoon and been told no they can't help not even telephone advice about a baby. First incidence he was 6 months and this time 10 months with dehydration. Told to go and sit and wait in the walk in centre which could be for hours and sometimes they will tell you to go to a&e.
Very disappointed and now looking to move surgeries. | March 2023 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Lost its way a little | 4 | Never had a problem and on the whole very happy with my practice but I called for a GP to see my 14-week-old baby with a temperature who was unable to keep anything down to be told to go to the walk-in Centre. Not asking for priority treatment but a baby's condition will change dramatically and quickly. Had to sit 3 hours in the Walk in Centre who were brilliant by the way. Priorities need assessing. | November 2022 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Wait time in queue on telephone | 2 | Called at 5.15pm, practice closes at 6pm. First told I was 6th in queue, continued countdown to 1st in queue at 5.45. Still in queue until 5.55pm when the phone lines just rung out. Hung up eventually at 6.05pm knowing my call would not be answered.
Why do this? 45 mins before closing and still no-one to answer my call | September 2022 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Trying to get through | 3 | Last three times I have called it is hard to get through. Then you may get in a queue,not always ,depending on how many in the queue.
Next still is a long wait for the receptionist to answer! | August 2022 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Poor in every way | 1 | Never any appointments or emergency appointments as the receptionists give all the appointments away by phone by 8.15meaning people who actually need help can never get it. Surgery is so badly run | July 2022 |
D82062 | coltishall-medical-practice | https://www.nhs.uk/services/gp-surgery/coltishall-medical-practice/D82062/ratings-and-reviews?currentpage=1 | Absolute joke | 1 | Emailed to reorder prescription then next day got a snotty email back from the dispensary manager. So called surgery at 10am to talk to doctor after seven and a half hours 17:30 he calls to say he can put it through but wouldn’t be able to pick up until next day. | June 2022 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Very speedy Physio Attention | 5 | Thank you for a very prompt service. Obtained Physio appointment in a couple of days for a long standing difficulty, referral for x ray considered appropriate which was authorised by GP same day, X ray appointment obtained in less than two weeks. | January 2024 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Not good | 1 | Trying to get an appointment is a complete waste of time, just go to the walk in centre if you are younger than 70! 8am told no appointments and 11am told 16th of January.what a joke! | December 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Well organised Flu and Covid Vaccinations | 5 | Attended this morning (Saturday) for both Flu and Covid Vaccinations, extremely well organised from car parking to getting vaccinations. No wait time, all staff very pleasant and helpful. Thank you. | October 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Good Experience | 5 | The doctor I saw today was incredibly supportive, understanding and helpful. It led me on to making further appointments of which the receptionist was very patient and friendly. I got all my appointments in quick succession.
Overall a very positive experience. | July 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Awful Practice | 1 | Truly awful practice, go anywhere else if you can. I thankfully have rarely needed to visit the Dr ( maybe once every couple of years) since was forced to change practice after moving a few years ago. Never had any issue with previous place, i so wish i was back there. Everytime i have seen the Dr i was given…. he has been a complete wate of time.
This katest ans last episode , i wanted to see a Dr , this time i was goinv to ask forcanyone but him! was told to go online, it asks who you woukd like to see Dr, Nurse etc, i asked for Dr got an appointment fir nurse, oh well i thought, will see what she says. Arrived 10mins before my appointment to find only 2 people in the entire waiting room , great i thought, wrong!! After about 5 mins a person came from seeing the nurse, i was booked in to see, so i thought great u will be straight in… no. 10 minutes passed and the 2 people in the waiting room had been called in to see the Drs, one left after about 5 mins. I was then on my own , apart from the 2 receptionists who appeared to spend the whole time discussing other patients! After another 5 minutes . a couple arrived for vaccinations, just the 3 of us in the waiting area, and what i can only describe as people messing about in the room behind the reception. After waiting 30 minutes from when the last person left the nurse, i decided to leave.
Anyone having to use thus surgery i can only say goid luck. | July 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | All round great team! | 5 | I just wanted to give some positive feedback of my experience so far;
Having moved to the practice in September 2022, I’ve experienced nothing but great service from the entire team I’ve experienced so far:
Reception are always extremely helpful for booking appointments and responding to general and email queries (for registration and setting up online services)
The nurses for vaccinations (me during pregnancy and my new baby)
The GP’s for both myself and my baby.
I’m sure your jobs aren’t easy but from what I’ve seen you’re doing a great job! Thankyou!!! | May 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Ageist | 3 | So while I was waiting to be seen I was observing the reception team. A lady of a mid age walked in and claimed to have been trying to phone for a appointment for her ears to be syringed, and was told that she wasn’t able to prebook an appointment due to there being none and she explained Monday was her only day off and the reception told her she would have to keep trying. Then a young girl with her grandpa walked up to reception to ask if he could have an appointment because of his bad knees and the receptionist said they had availability in the afternoon or the following morning. How is it correct that an elderly gentleman could get an appointment but the mid aged lady couldn’t.
Also my experience of getting an appointment took a while and have had a blood test cancelled before seeing a doctor thankfully now all is well now. Just thought I’d mention the ageist treatment | April 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Poor Booking Service | 1 | Today 26th April 2023 I spent nearly an hour waiting in the call queue. The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action. What part of looking after your customers is this - absolutely appalling service. | April 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Good Service when required | 5 | Have recently required Hip Surgery, following the service give by the GP and could not be more helpful, when a futher challenge appeared in the form of medication and delay for Urology treatment/surgery following a stroke 18 months previously. The nursing staff and support in trying to get my medication to balance and give correct readings tested us all. My social life was visiting the Surgery, and staff were most helpful, just need to keep being positive. The surgery performed by Urology staff at N & N required me to be admitted as an emergency patient and several days on a ward. Again excellent staff and support. | January 2023 |
D82029 | drayton-medical-practice | https://www.nhs.uk/services/gp-surgery/drayton-medical-practice/D82029/ratings-and-reviews?currentpage=1 | Some gone above and beyond. | 4 | I've moved around alot and have been to many surgeries. Drayton is miles better than the others I've been to in years. Nice staff, medical and clerical. Some go out of their way to help you above and beyond. I've had a couple of issues that haven't been great but the response and action to sort it out and to then make sure I had continuity of care for a time after until both parties were happy was great. I use the online service all the time and utilise the telephone appointments whenever I can as I can get an appointment more so that way and I don't then have to leave work earlier or sort a day off. There are times I have a fair wait but still not as bad as other places. The car park at the surgery is abysmal. A few small negatives but of no real issue in the grand scheme of things. | January 2023 |
D82016 | market-surgery | https://www.nhs.uk/services/gp-surgery/market-surgery/D82016/ratings-and-reviews?currentpage=1 | covid and flu clinic | 5 | Excellent service - provided flu and covid vaccination today. Friendly and helpful staff. Well done to you all as a practice! | September 2022 |
D82016 | market-surgery | https://www.nhs.uk/services/gp-surgery/market-surgery/D82016/ratings-and-reviews?currentpage=1 | Awful. | 1 | Awful. Asked to see my registered GP and was told his new appointment book doesn't come online for 10 days. So wait those and spoke to the receptionist again to be told the GPs appointments aren't available until the afternoon, so to call back. I called back the next day only to be told there are no appointments because then a truck load of excuses. Firstly I shouldn't have been told about his appointment book, then something about him being on holiday for a month and then that "the lady who" does book his appointments will call me back when his appointment book becomes available. But that it won't be for another 3 weeks.
Is there any wonder why things like Cancer and other serious conditions get missed or found too late when you have to wait nearly 5 weeks... And still no appointment in sight | August 2022 |
D82016 | market-surgery | https://www.nhs.uk/services/gp-surgery/market-surgery/D82016/ratings-and-reviews?currentpage=1 | Extremely Disappointed | 3 | Was stung in my mouth by wasp and was across the road so within 2 minute walk to surgery. Went in to seek assistance or assessment. Never saw any medical personnel only spoke with the receptionist. She told me to sit in chair and subsequently informed me to go to Walk-In Centre in Norwich. That’s 35-40 minutes by car. During drive started to get very tight chested.
What if severe anaphylaxis had occurred? Why not initial screening and one dose of antihistamine given. Very scary. Extremely disappointed. Anaphylaxis it’s time critical surely.
(To add I’m an ICU nurse too but doesn’t help that I’m now the patient. Can’t help myself if anaphylaxis occurs) | August 2022 |
D82016 | market-surgery | https://www.nhs.uk/services/gp-surgery/market-surgery/D82016/ratings-and-reviews?currentpage=1 | Fantastic Place | 5 | The staff in this practice always work so hard to assist you which is especially welcome during these trying times. Whilst it may not always be possible to see the professional of my choosing on short notice I have never had any issue with communicating with them through other ways which suits me fine. The receptionist and back office team have always been more than helpful in trying to accommodate my requests and the nursing team are second to none when dealing with my issues. Finally, the dispensing team are always hard at work when I visit but they are always ready to help with queries. | August 2022 |
D82016 | market-surgery | https://www.nhs.uk/services/gp-surgery/market-surgery/D82016/ratings-and-reviews?currentpage=1 | Impressive service | 5 | Today I had an appointment at 10.30am on Saturday 25th June.
The consultation with the doctor ( sadly I didn’t catch her name) was extremely thorough and professional yet friendly .I left the surgery feeling that I had been listened to and that any necessary action would indeed be implemented . All in all an excellent service. | June 2022 |
D82030 | reepham-&-aylsham-medical-practice | https://www.nhs.uk/services/gp-surgery/reepham-&-aylsham-medical-practice/D82030/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I had to take the time to leave a review and to thank the staff at the surgery for their excellent and friendly service.
I would not hesitate to recommend the practice at Aylesham Surgery. | August 2023 |
D82030 | reepham-&-aylsham-medical-practice | https://www.nhs.uk/services/gp-surgery/reepham-&-aylsham-medical-practice/D82030/ratings-and-reviews?currentpage=1 | Hearing aids and face masks. | 5 | I have a good hearing aid but the face mask prevented me from hearing properly all that was said. If it is possible could the physio wear a transparent face shield when I come on Thursday 6th Oct? | September 2022 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | Very thorough and efficient | 5 | I’ve seen the medical practitioner twice now and found him to be very thorough and efficient. Nothing seems too much trouble and I feel I was given plenty of time to discuss my symptoms. Very efficient. | December 2023 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | Professional Care | 5 | Many Thanks Acle Surgery for excellent care .The receptionists ,the Doctor ,the Nurse Practitioner who saw us all kind and caring. We feel we had very careful, treatment. Thank you all so much | November 2023 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | This only refers to the Dispensary | 3 | Greatly disappointed.
A month ago I placed an order to collect 2 months medication today 05/10/23 — October’s prescription and November’s because I will be out of the country until 21/11/23. A record was duly made.
Today I came to collect but only Oct script was given! The excuse was that “It only states one month here,” pointing to the prescription!
Where are records written? Clearly improvement is needed. I now have another 7 mile round trip to make tomorrow, but luckily I have left enough days to collect before I leave the country. | October 2023 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | telephone queue system rubbish | 2 | This morning 15th August 2023 I contacted Acle Medical Centre to report severe pain in my left lower side. This is after two nights with no sleep. I was told at the start of the call that I was number 3 in the queue so I waited for about five minutes, and waited for a further twenty minutes finally being told I was number 1 in the queue. Then, abruptly, the voice told me to ring back later and I was disconnected!
Fine, just tell people that at the beginning, but to leave people on hold for nearly twenty five minutes only to cut them off without explaining the reason is not acceptable.
Either change your messages on the phone, add some extra lines or get a new system, but you are treating your patients as if they are unimportant by using this method. I used to be proud of our Health Centre but unfortunately they are not worthy of praise anymore in my opinion.
why keep people in a queue if you are going to cut them off when they reach No. 1?? | August 2023 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | Great community matron | 5 | The community matron has been so caring and professional providing support for a very vulnerable patient. So very reassuring to have this support | May 2023 |
D82104 | acle-medical-partnership | https://www.nhs.uk/services/gp-surgery/acle-medical-partnership/D82104/ratings-and-reviews?currentpage=1 | Diabetes Eye Screening | 1 | Acle Medical Partnership refused to make a Diabetes Eye Screening Appointment for me, despite this being common practice in the rest of the country for 74 yo's like me.
The "excuse" they gave me was that: "This is Norfolk" quote!!!
They could not even give a functioning phone number to call to make an appointment elsewhere.
Clearly "NHS Norfolk" does not care whether you get diabetes and go blind. | May 2023 |
D82080 | blofield-surgery | https://www.nhs.uk/services/gp-surgery/blofield-surgery/D82080/ratings-and-reviews?currentpage=1 | Rude reception | 3 | Called today for an appointment, was told I can have an appointment somewhere else in three days or go to walk in centre, when I politely tried to question, the phone was put down on me. Unbelievably rude! Hope this call has been recorded so the management can hear how rude their reception is! | January 2024 |
D82080 | blofield-surgery | https://www.nhs.uk/services/gp-surgery/blofield-surgery/D82080/ratings-and-reviews?currentpage=1 | Join another practice | 1 | Having registered here 18 months ago the service has been appalling. You are unable to get an appointment with a doctor, unless you are a certain demographic that they prefer to deal with. The nurses, when you can get an appointment, look at the computer when talking to you and do not engage with you at all. Worse service I have had from a GP in over 40 years | January 2023 |
D82080 | blofield-surgery | https://www.nhs.uk/services/gp-surgery/blofield-surgery/D82080/ratings-and-reviews?currentpage=1 | Not good | 1 | Trued to make an appointment,receptionist said I was not an emergency.trued for 2days to get an appointment.on the 3rd day I collapsed at home,a friend found me on the floor and called a ambulance,I spent 4 days in hospital, very poorly,Iam still not feeling very well have been back to the doctors,I went in for an appointment,and someone had just cancelled so the doctor saw me,he gave me some more antibiotics, wich have not worked,so I have been trying to get back to see the doctor,with no joy,the next available appointment is middle of April,what do I do??? | August 2022 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Great service and bedside manner | 5 | Went in for a physio appointment but they then sent me to the on call GP who had a great bedside manner and really put me at ease | August 2023 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Since we moved to the area last October, we have both had the occasion to use your services and I would like to say ‘Thank you’ and ‘Well Done’ to the whole team.
I have not had to wait too long for any of my appointments.
When I send an email enquiry, you respond very quickly.
When I call, I speak to someone who is always able to help me.
The nursing staff are superb and very patient (especially when I have no visible veins to get blood out of!).
The nurse practitioner is very thorough and my waiting times for hospital appointments have been quicker than I have expected.
I am also so happy that you have a specialist Menopause doctor and my last two consultations with her have been really informative, supportive and sympathetic.
I realise that much of the country’s GP surgeries are really struggling and unable to support their local community as much as they would like to. I am very grateful that you are not one of them.
On behalf of myself and my husband I would like to say ‘Well Done’ again to you all. | June 2023 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | From completing a footfall form asking for help. To receiving a telephone appt that day with a GP. To then have a face-to-face same day appt the next day with a GP. I have been extremely impressed with Brundall. Every staff member I have interacted with has been a pleasure to speak to. The efficiency of answering the phones (other surgeries can be a 20-30 minute wait minimum), the fantastic face-to-face with a GP who was extremely thorough, knowledgeable and efficient. I have been left feeling extremely lucky to have Brundall as my practice. Well done to all, you should be very proud of the work you do! | June 2023 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Great practice, delivering really good service | 5 | I'm really impressed with Brundall Medical Partnership.
Sure, the telephone queues when getting an appointment at 8.30am can be a little long but the team do a great job fitting you in for a same day appointment if you need it. Nurse and Doctor team are excellent - very quick resolution to acute issues. Physical practice is clean and well laid out.
The team very quickly review/approve repeat medication requests and are always friendly to deal with. Lucky to have on my doorstep! | March 2023 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Dismissive and rude | 2 | I visited to get some more help with a recurring issue and the Doctor I saw was dismissive and rude. They didn't even examine the problem and prescribed me the same treatment as last time despite me saying it did not work. At the end of maybe 3 minutes at most they just turned to the computer and said no more. Appalling treatment | February 2023 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Number 26 in the queue | 1 | I’m told, I should see a doctor, so I call to make an appointment, after holding on through a long queue, the automated voice tells me I’m next, the phone switches from the dreary music to a ringing tone, this continues for just over 11 minutes, then the phone is cut off. I try again, and it eventually gets to the ringing tone, but nobody answers. So I drive to the medical centre and ask to make an appointment, only to be told there are none available and they’re not allowed to book more then 2 days in advance, she advised me to call in 2 days time. Is it me?😡 | September 2022 |
D82032 | brundall-medical-partnership | https://www.nhs.uk/services/gp-surgery/brundall-medical-partnership/D82032/ratings-and-reviews?currentpage=1 | Great service | 5 | I called the surgery yesterday morning and got a call back from a doctor within the hour. After a telephone consultation he gave me a face to face appointment that afternoon. The doctor I saw said he would refer me to the hospital and the hospital called the very next morning offering me an appointment the next week. I am very impressed indeed with the seamless service I have received. Thank you. | March 2022 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=1 | Fantastic Response! | 5 | After filling in the contact form and saying that I did not consider my problem serious there was a very quick contact from the Surgery who were obviously more switched on than me. I was invited for a face to face with my GP who also did not like what he was seeing and in short order was being tested at the surgery, N&N and Cromer. The follow up reassuring telephone call was also very much appreciated. Fantastic work from all the team across the board. Huge thank you to all concerned in this age of huge pressure for all the NHS | May 2023 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=1 | Excellent phlebotomist | 5 | I would like to thank the nurse most sincerely when she carried out a blood test this morning. It was over so quickly , didn’t even feel the needle . Plus she was extremely kind helping me to put on my jacket & checking I was okay. | May 2023 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=1 | Great Caring Practice | 5 | Hoveten and wroxham medical Centre ie my Doctors, are such a caring considering practice, from the receptionists who are so qualified and caring to pharmacy to Doctors and all the other people who are behind the scenes that help run the place, are truly caring and dedicated professionals. I feel that thay are not prased highly enough. I thank them all for such a wonderful job thay all do. | February 2022 |
D82025 | hoveton-&-wroxham-medical-centre | https://www.nhs.uk/services/gp-surgery/hoveton-&-wroxham-medical-centre/D82025/ratings-and-reviews?currentpage=1 | Thay Go that extra mile. Fantastic Practice. | 5 | Fantastic practice, from the receptionist to the doctor's, thay have so much knowledge to help anyone. Myself and my wife have only been with them approx 4 years or so but thay have help us so menu times with all there knowledge, the receptionist all are so qualified and know what thay are talking about, and all the other staff, weather it be in pharmacy and the doctor's etc have never let us down, always keep going untill a illness or other problem has been resolved. I cannot speak highly enough about them. I thank them from us both. | February 2022 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Very helpful practice | 5 | As a non-local, temporarily registered, I received extremely polite, helpful service at every stage and was seen the same day. | July 2023 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Gone downhill badly | 1 | After weeks of waiting, I’m still waiting to be seen, emailed them, and they said waiting for a slot for me.
This was once a very good practice, but sadly, it’s like all the others, useless.
Once I could ring and get an appointment that morning or afternoon, now it’s next month, and when you see a “Doctor” they ask you, what do you want them to do!!
My doctor left for Australia, and now it’s a total shambles. | April 2023 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Cannot get an appointment | 2 | I used the online booking system 3 weeks ago for a problem I have and was told I need to see a doctor and they will be in touch for a routine appointment. After 3 weeks and still no contact I telephoned to ask when I will be seen to be told it could possibly be another 2-3 weeks. Enquiring if we have replaced a doctor who left, I was told yes with 4 new doctors yet still cannot get a routine appointment. This surgery have been brilliant in the past, all through covid they gave face to face appointments, but recently the support is not there. My husband who is having terrible shoulder problems was also denied an appointment to get this checked but offered to see a physio. | March 2023 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Superb care | 5 | Had a handful of urgent on the day appointments in the past 3 months. I have been really impressed with the organisation of the online triage system and subsequent communication each time.
The face to face contacts with senior nurses and GPS is honestly some of the best I have encountered: Without exception, superior listening skills and timely interventions.
Reception and pharmacy staff are always efficient and cheery.
Overall, I feel grateful and lucky to be in their care. | January 2023 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Each person that I have encountered at both the Stalham and Ludham branches have been so kind and supportive to me. I am currently dealing with the aftermath of a serious operation and I really feel that I am in good hands. Thank you to the whole team. | March 2022 |
D82028 | ludham-and-stalham-green-surgeries | https://www.nhs.uk/services/gp-surgery/ludham-and-stalham-green-surgeries/D82028/ratings-and-reviews?currentpage=1 | Awesome practice | 5 | My experiences at both surgery’s are always so good
My gp and the nurses who have dealt with me and my family are amazing nothing is ever too much trouble the service is outstanding | February 2022 |
D82009 | stalham-staithe-surgery | https://www.nhs.uk/services/gp-surgery/stalham-staithe-surgery/D82009/ratings-and-reviews?currentpage=1 | Great practice | 5 | Your review: I recently had a burn on my hand which got infected.
As I was away in Surrey I visited a pharmacy for advice. They insisted that it needed urgent treatment. I went to one of their local doctors who refused to see me as a temporary patient and advised me to visit a&e.
So, I called Staithe surgery and they couldn’t have been more helpful. The receptionist was excellent as was doctor. He sent a prescription to the local pharmacy where I was staying and the infection in my hand has gone.
Just wanted to say how much I valued their help. | July 2023 |
D82009 | stalham-staithe-surgery | https://www.nhs.uk/services/gp-surgery/stalham-staithe-surgery/D82009/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very friendly and helpful staff, always very well looked after and on time even during this very difficult time of covid restrictions. | August 2022 |
D82009 | stalham-staithe-surgery | https://www.nhs.uk/services/gp-surgery/stalham-staithe-surgery/D82009/ratings-and-reviews?currentpage=1 | Organised, supportive & Efficient Practice | 5 | Thankyou to all reception staff, dispensers, Doctors, practice nurses, & managers.
Having had a very difficult year, I have found staff to be supportive & efficient, with GP call backs to update me on next steps very reassuring.
The past two years have been very difficult with COVID & I have always found the practice to remain focused on meeting patients needs & I have always observed doctors and nursing staff have demonstrated consistently that they really do care & have you, the patients interests at heart.
Huge thank you to everyone there- especially working in such difficult times. I will bring in some more chocolates soon 😊💐 | August 2022 |
D82060 | bacon-road-medical-centre | https://www.nhs.uk/services/gp-surgery/bacon-road-medical-centre/D82060/ratings-and-reviews?currentpage=1 | Fantastic GP Appointment | 5 | Called the practice and got an appointment for 20 minutes later. The doctor was a junior doctor and was very clear and understanding. She was very thorough and explained to me at all times what she was doing and thinking, the whole thing was really reassuring. | August 2022 |
Y03595 | beechcroft-and-old-palace | https://www.nhs.uk/services/gp-surgery/beechcroft-and-old-palace/Y03595/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | This has got to be one of the best surgeries that I’ve been to. Not only today did they manage to get my prescription to my nominated pharmacy within an hour of me ordering it, but they are always amazing. The last year I’ve been unwell and they have managed to get me into the surgery and through telephone consultations without any hassle! Even worked around my work schedule. This is just the best surgery, amazing reception team who know what they are talking about and staff who work behind the scenes are just fabulous | July 2023 |
Y03595 | beechcroft-and-old-palace | https://www.nhs.uk/services/gp-surgery/beechcroft-and-old-palace/Y03595/ratings-and-reviews?currentpage=1 | Outstanding staff | 5 | I am new to the practice and can honestly say from reception and my experience in general this surgery is 100% amazing. Little mention to the amazing HCA as well as she is lovely | April 2023 |
Y03595 | beechcroft-and-old-palace | https://www.nhs.uk/services/gp-surgery/beechcroft-and-old-palace/Y03595/ratings-and-reviews?currentpage=1 | excellent service | 5 | I called into the pharmacy to check out a minor problem , was advised to be seen by the surgery. When phoned the receptionist was extremely helpful and got me a appointment the next day. Nurse practitioner was very good took time to explain what it was and referred me to the hand surgeon . Also explained what do do if symptoms change before I am seen. Thank you all very much | August 2022 |
Y03595 | beechcroft-and-old-palace | https://www.nhs.uk/services/gp-surgery/beechcroft-and-old-palace/Y03595/ratings-and-reviews?currentpage=1 | Great nurse | 5 | I just wanted to leave a review for a Nurse within the practice who completed my asthma review this morning. She is a credit to the surgery and you can tell she is passionate about her work and providing a calm, informative and compassionate consultation. Thank you! | January 2022 |
D82011 | castle-partnership | https://www.nhs.uk/services/gp-surgery/castle-partnership/D82011/ratings-and-reviews?currentpage=1 | Very quick to get you out of the office | 1 | Every time I manage to speak to a GP or nurse they are very quick to get me out of the door/off the phone, no time to give my full concerns or ask questions. They are very quick to brush off any concerns I have and I feel they never take me seriously. Whenever we speak it always is a passive aggressive tone as if to say my concerns aren’t relevant. It has come to the point to being hesitant or completely avoidant of going to the surgery for health concerns. | August 2022 |
D82011 | castle-partnership | https://www.nhs.uk/services/gp-surgery/castle-partnership/D82011/ratings-and-reviews?currentpage=1 | Excellent caring practice | 5 | I would like to praise the Doctors and Receptionists on their caring approach to dealing with many health concerns for my elderly Mum Marjorie Spears.
When contacting surgery the receptionists are always empathetic, and very reassuring, and the Doctors have been very good at calling me to discuss any medical needs for my Mum, in a world where there is so much criticism for the NHS, I would like to congratulate them on their approach care
Denise Clayton | April 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Varying degrees of success | 2 | I have been registered with the GP for the past year since moving back to the area.
I would have to say the care received for myself and husband have been very up and down. Perhaps if I was local and been with the GP for decades it would be different.
Nonetheless, I have yet to speak to my allocated GP which in turn causes inconsistent care as every time I have to repeat myself (same for husband). This never happened with either of my previous GP's.
Telephone calls I get are either past the expected time advised in the evening or not at all which in turn means they are likely to be missed.
*Never happened with previous GP's
I find it difficult to make appointments by telephone due to work but only offer telephone ones so I don't expect I will ever see my GP unless I am on my knees.
Unable to get an appointment due to GP sickness or get a call from a different GP who has no insight about my history. It is concerning to think that I can't contact my GP for help because there aren't enough GP's well enough to run clinics in the Practice.
*Never happened with previous GP's
I totally understand the pressures of NHS, but good communication and consistency needs to improve. I feel my health and wellbeing deminish but don't have any faith in the support I can get.
I will see how it goes in the next year, but it is highly likely I will change my GP. Unfortunately this has been the worse GP service I have ever received. | December 2023 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | An abomination | 1 | I have been very unwell for 3 weeks and tried to see a GP. I was told that I could not see a GP and all I was offered was a phone call next week, in the morning....between 9am and 2pm! If that doesn't tell you how bad this place is. I have now registered with another GP surgery and hope that this surgery has a good hard look at it's practice. They do not care one bit. | May 2023 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I wanted to share my experience as not enough good press is given to surgeries who go above and beyond. I called reception fairly late in the day about an issue that was really troubling me, and I was desperate to get help. I was unable to get through earlier in the day and I was at work, so I couldn't wait in the call queue. Thats life!
I got through to a lovely receptionist who listened to my problem. I was told they had 2 doctors off sick, and that they would still ask the duty GP to call me back as it was urgent. I was aware that it was coming to the end of the working day, so my expectation was that I would probably not get a call back until the morning. But at almost 9pm at night the duty GP still called me and listened to my issues and sorted some medication out for me, and I felt really supported and listened to. That GP was probably working since 8am and I really appreciated that he felt it was important enough for him to help me, despite it being late. For this I will be eternally grateful, because it is not often that I need to ask for help, so it was really reassuring that I was able to access care I needed, when I needed it.
Thank you to all involved, from Reception, to the GP. You are good people and thank you for caring about your patients, contrary to what some members of the public think. | February 2023 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Poor service, rude receptionist | 1 | After waiting a week in middle of Nov 2022, for blood test for HRT, waited another 10 days for call back from GP to discuss blood results, then put on wrong HRT. Phoned Jan 2023, was told phone back would be between 10am-2pm, eventually got call at 17.40 & missed call. Phoned next day to make another appointment & got told it would be a call from GP not face to face. Told receptionist about the time I should have received call the day before and the delay, she replied I had to be patient, so I said well maybe if you told the patient this or extended the time span they would understand better and with that she hung up on me. So rude. Have never had a good experience at this surgery, the review's are mainly 1 star and we can't all be wrong. If I could give it less than 1 star I would. | January 2023 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Excellent support and timely responses. | 5 | Over a period of past few weeks all requests for attention and assistance have been dealt with effectively and speedily.
Thank you all. | October 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Extremely efficient | 5 | So pleased with the efficient service I received. Felt the doctor was very thorough and went above my expectations. Also receptionist were very helpful upon booking a blood test. | August 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Under rated practice | 5 | Over the past months this surgery has had a lot of negative feedback…
For me I’d like to change that…yesterday 24th Aug I called at 8am was first in the queue. The member of staff was very polite and sympathetic to my issue…was given an appointment for a call back from the doctor which I received in the allotted time, we discussed my issues at length even had a bit of banter which made me chuckle…A request for another blood test was successful with appointment for the following day..My experience with nurse was very reassuring, all was very relaxed very informative…
I feel over the last couple of years this practice has had far too much bad feed back, for me during the whole Covid impact the staff have been very supportive towards me never had an issue with appointments or call backs…Back in March when I actually contacted Covid I had 2 calls from 2 separate doctors checking on me to hear how I was coping….
The staff seem to have had new an insight into patients well being whether this is from staff training or the introduction of new members of staff…
If I could change one thing about this practice is their heating system it’s under flood heating which is not easily controlled, just think of the money that could be saved put to better use if this was resolved.. | August 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I made an appointment for my Dad via the website. He was given a morning telephone appointment and the call came early in the day as promised. Having spoken with the Dr he was called straight down to the surgery for an ECG and within two hours was admitted to hospital. Thank you to the doctor and surgery staff for the excellent care provided on the day. | July 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | Excellent Patient Experience | 5 | I recently received an excellent service from the Sprowston Practice team. My initial contact was via e-mail which was promptly responded to, and an appointment made for a GP to call me 2 days later. The excellent GP I spoke to was very understanding they provided me with lots of links to reading material in relation to my query, explaining everything clearly and answered all my questions they also onward referred me to theFirst Contact service. First contact called me within 2 days of speaking with the GP and made an appointment for a week later. The Health Care Professional I saw at Lionwood was excellent, very thorough and provided me with lots of self help material. The pathway through the practice has been quick, simple and effective providing an excellent patient experience. All the members of staff I have spoken to or had electronic interaction with have been courteous and accommodating - nothing has been too much trouble so thank you. | May 2022 |
D82071 | east-norwich-medical-partnership | https://www.nhs.uk/services/gp-surgery/east-norwich-medical-partnership/D82071/ratings-and-reviews?currentpage=1 | First class service | 5 | Phoned up in morning doctor phoned back very quickly and within hour went to surgery . First class service from everyone Thankyou | March 2022 |
D82018 | hellesdon-medical-practice | https://www.nhs.uk/services/gp-surgery/hellesdon-medical-practice/D82018/ratings-and-reviews?currentpage=1 | Awful GP practice | 1 | My partner has been with this surgery for 20 years. I'm now living with him and tried to register as a new patient. Was emailed to say I'm out of the catchment area.
I called the next day and explained my circumstances...
They told me that my boyfriend should find a new Doctors too!!!! | September 2022 |
D82018 | hellesdon-medical-practice | https://www.nhs.uk/services/gp-surgery/hellesdon-medical-practice/D82018/ratings-and-reviews?currentpage=1 | So supportive | 5 | I have been going to this practice for multiple appointments over the last 3-4 months for an ongoing health problem and I cannot express enough how amazing my GP has been at really listening to me and trusting that I feel that there is something off, every time I go to an appointment I might not get the results from a test I was hoping for but they always have a next step and talk it through with me in a very sympathetic way. I could not fault any of my experience at this doctors surgery recently, they have been great | August 2022 |
D82018 | hellesdon-medical-practice | https://www.nhs.uk/services/gp-surgery/hellesdon-medical-practice/D82018/ratings-and-reviews?currentpage=1 | kind and help full | 5 | Sorted out all my problems from the start of covid till now.
perfect practice for me. reception sent me to appropriate person depending on my problem and referred me to n and n when symptoms required it .
offered me a pre diabetic course when may blood test suggested it.
even ran slightly into extra time when worried about an extra problem I had.
thankyou | May 2022 |
D82018 | hellesdon-medical-practice | https://www.nhs.uk/services/gp-surgery/hellesdon-medical-practice/D82018/ratings-and-reviews?currentpage=1 | Reassuring care | 4 | I had concerns over breast symptoms. I was given a phone consultation which was followed up the same afternoon with a physical examination.
I was very reassured and felt cared for | March 2022 |
D82026 | lakenham-surgery | https://www.nhs.uk/services/gp-surgery/lakenham-surgery/D82026/ratings-and-reviews?currentpage=1 | Fantastic Service Today | 5 | Today I emailed the practice for an asthma review and was phoned with in the hour and offered a cancellation app that same day. I met the new asthma nurse who was amazing, kind, listened to me, she cared and offered me a new perspective on my care. She supported me to look at a new care plan and a new medication.
So friendly and kind.
In addition to this - I phoned the practice today to make a GP phone appointment - I was called back today by a lovely GP, again I felt listened to - I was given all the correct help and advice and felt very good about the appointment.
I needed to make some follow up blood and health checks and was in practice for my asthma review so took the opportunity to speak to the reception team - I was greeted by a lovely staff member who helped me navigate the advice I’d been given and supported me and found me 2 very convenient appointments - both with in a few days so I don’t have to wait weeks for tests.
Overall I would say this is one of the best experiences I’ve had with any NHS branch. I felt valued and cared for. The team at Lakenham were amazing today !!! | April 2023 |
D82026 | lakenham-surgery | https://www.nhs.uk/services/gp-surgery/lakenham-surgery/D82026/ratings-and-reviews?currentpage=1 | Horrible rude receptionist | 1 | I'm a foster carer and I visited the surgery on 19/07/2022 during the heatwave with my 3 year old daughter and my underaged foster child. A welcomed us by saying get out you have no mask. She then offered a mask only to the underaged foster boy and asked me and my daughter to get out and wait in the heat. When I asked for a mask as it's too hot to wait outside with a child I was refused one also asked to leave the entrance. In a very impolite manner then A sent us out in the heat ridiculing us in front of other patients unecessarily with no sign of apology or understanding of what she was doing. It's a shame for the nurses and doctors that are great here to have this reception. | July 2022 |
D82026 | lakenham-surgery | https://www.nhs.uk/services/gp-surgery/lakenham-surgery/D82026/ratings-and-reviews?currentpage=1 | Fantastic office manager | 4 | I just wanted to say you have a fantastic office manager, he saw I was in trouble and he
intervened and helped me. A massive thank you to you. Without your kindness and compassion, I was going to be fobbed off to a pharmacist. | April 2022 |
D82026 | lakenham-surgery | https://www.nhs.uk/services/gp-surgery/lakenham-surgery/D82026/ratings-and-reviews?currentpage=1 | Amazing service | 5 | Sent an online form message late last night Doc called at 8:30am today. I missed it, she called back at 2pm, I got an appointment for 2:30 at which she organised a referral. All in less than 24 hours. Well impressed! | April 2022 |
D82026 | lakenham-surgery | https://www.nhs.uk/services/gp-surgery/lakenham-surgery/D82026/ratings-and-reviews?currentpage=1 | Fabulous staff and reception team. | 5 | I would just like to say what a fabulous team of doctors, nurses, reception and administrative team this surgery has.
I always find them so helpful and supportive in all health matters. The doctors / nurses give very good support and in-depth knowledge on all health matters.
On one occasion dealing with mental health issues my doctor was excellent in this area. So compassionate and truly cared about my well being. He gave me all the information and support I needed. The practice nurse was so caring when carrying out certain investigations. Putting me at ease. Showing empathy and truly understanding my concerns. Such a wonderful young woman.
The reception team are always pleasant and helpful. The practice manager is very accessible.
Each and every member of staff is dedicated to caring for the patients. They have a great mannerism with children too. They have coped well in the recent pandemic at making appointments and home visits possible by an easy to access system.
All the staff at this practice should be so proud of their achievements. I highly recommend this surgery. | March 2022 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | helpful information | 5 | I would like the thank reception for clarifying the prescription procedure due to the issues myself and my husband have had with Boots Lawson Road Surgery.
I have changed pharmacies today and hope our prescriptions will be ready on time from now on. | July 2023 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Bad experience | 1 | 20 days ago I got an appointment for today to have my annual health review. Yesterday I was contacted to move my appointment. From the afternoon it was moved to the morning. This morning they call me to move the appointment further to another day. I told them that any day in the afternoon would be fine (for work reasons I can't have other free mornings). Nothing to do, they can't give me any appointments for the afternoon, appointment cancelled. I am pretty disappointed about that, I lost a day of work unnecessarily and I will not be able to have my annual health review. | January 2023 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Extremely helpful, calm and polite | 5 | Great help today from a lady on reception (apologies I didn't get a name) with an issue regarding online medication ordering on behalf of my daughter who is disabled and is the patient. As the desk receptionist was busy with another patient, a lady came out from behind reception to assist me rather than have me wait too long. I was having an on-line prescription ordering issue and I get quite anxious about things relating to my child particularly as my help is now remote since she moved, so may have come off a bit crabby (Apologies if I did). The lady could not have been more helpful, patiently explaining things a number of times. The problem was soon resolved with the added help of the Boots pharmacy. My contacts with the practice at Lawson Rd since my daughter has moved could not have been more positive. I feel I wanted to give credit to the reception team generally but especially today. Thank you. | November 2022 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Best Doctors surgery ever ! All staff excellent ! | 5 | I very recently (finally!) changed doctor surgeries after 35yrs , and thankfully Im now at Lawson Rd. They are so good !
My old doctors were rubbish and i gave them plenty of chances after being with them for 35yrs !! Never even really seen the same doctor! Annoyingly, I accepted this as ‘normal service’ as a busy NHS but i was very wrong!! My new doctor’s surgery is at ‘Lawson Rd surgery’ and they are excellent!!!!, ! Truly amazing care, and a very helpful interest in my health issues!
Plus i even just received a phone call ag 8,00pm with a action plan ref bloods etc . I did tell my Doctor to go home as it was late and she shouldnt be working that late!
Once again brilliant care Team Lawson Road surgery!!
Thank you
(PS unfortunately the date of this review may not be the same time the Dr phoned me at home! The review didn’t post first time as i used a emoji , so ive now reposted this review) | July 2022 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Poor phone manner | 2 | I have rang this morning to say I can't take my appointment as I'm on holiday, he couldn't offer me anything else and said I have to keep ringing up , it had taken me 35 minutes to speak to him , I work full-time and away from home so it not easy to ring , but his attitude on phone wasn't great towards me, | July 2022 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Receptionist | 1 | When calling up after waiting two weeks for a call back after sending in a e consultation. I decided to call them up in which the receptionist was very rude, she then states well the surgery is open every day. | June 2022 |
D82076 | lawson-road-surgery | https://www.nhs.uk/services/gp-surgery/lawson-road-surgery/D82076/ratings-and-reviews?currentpage=1 | Couldn't have asked for more. Great practice | 5 | Over the few weeks before my father passed away we received excellent care and support from everyone. The reception staff always took time to understand and always involved a doctor when they felt it was needed. The doctors, 3 were involved, were all superb, always taking time to visit, or call or speak with us as required, kept in contact with the community care and nursing team, and made sure we understood what was happening and what was needed. The pharmacy, although not strictly part of the practice, also deserve praise as they always had the many prescriptions ready and waiting and clearly had some understanding of what we were going through. | March 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Exemplary | 5 | I have a had a few dealings with the drs and nurses over the past couple of months for some health issue and the staff are all second to none. I have been so well looked after. Reception staff are also helpful and friendly too. Very grateful to be a patient at this surgery. | August 2023 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Great receptionist | 5 | Whilst visiting the practise last week I was surprised at how cheerful & friendly the receptionist was. Surgery receptionists generally get a bad reputation but this was not my experience. I was greeted with a warm smile & although I had an unusual question for her, she sought advice from a colleague & returned to me. She was friendly, helpful & cheerful throughout my visit. It made me feel welcome & at ease. Well done. | March 2023 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Impressive professional skill | 5 | Today my designated doctor at Magdalen Medical Practice, Norwich, performed a minor operation to remove a sizeable dysplastic nevus from the right side of my body. I was made to feel comfortable before and during the operation and my doctor and his assistant nurse were at all times eminently professional and fully communicative. His surgical skills ensured that my experience was painless and completely successful. I am extremely grateful. | March 2023 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | As a relatively new patient at this practice, I have had a couple of routine and general appointments (new patient review, routine cervical screening, travel planning for vaccinations, GP appointment for illness). From the booking process and communication with staff at all levels to the efficiency of booking in and practice of staff (APNs, registrar/GP and practice nurse delivering cervical screening), all have been lovely and professional. Particularly appreciated when discussing sensitive topics and carrying out procedures! Highly recommend - a superb example of how surgeries should operate. | March 2023 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Fantastic care | 5 | This is the best care and treatment me and my family have had from a GP practice. From the receptions who are discreet and calm, to the nurses, HCA and doctors who have all gone above and beyond to care for me and children, husband and mum. Taking all worries seriously and never making us feel like we've wasted their time to come. Thank you to everyone who works at Magdalen Medical Practice | December 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Best in Norwich for sure | 5 | I've been extremely well looked after by Magdelen Medical Practice recently. This goes for the doctors, nurses and the receptionists who are always friendly and professional. Appointments are easy to arrange face to face likewise telephone appointments are prompt too. Such a kind and caring surgery. Thank you for all you do. | November 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I recently had a situation where i had severe pains in the chest (21/07/2022) and was quite concerned that i had a heart problem. Bearing in mind that i was going abroad on holiday the next week i phoned the doctors for help. As usual the telephone receptionist was very helpful and got me an appointment with a nurse for an ECG followed by an appointment with a GP. The nurse was so supportive and caring, really lovely attitude. This was then followed by my GP appointment and she was the the same and put my mind at rest that nothing was wrong with my heart and explained what the problem was. Really great caring all round. Thank you all. | July 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I recently attended the practice for a face to face doctors appointment. Excellent experience and a very professional team. Polite friendly and very welcoming | April 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Amazing Experience | 5 | I've never had a bad experience at this practice. I had a junior doctor who was amazing, probably the best experience I've ever had - the appointment didn't feel rushed, she was very helpful, thorough and gave me lots of tips. I felt very comfortable and couldn't have asked for much more! Thank you. | April 2022 |
D82012 | magdalen-medical-practice | https://www.nhs.uk/services/gp-surgery/magdalen-medical-practice/D82012/ratings-and-reviews?currentpage=1 | Fantastic | 5 | As a relatively new patient to this surgery, I would just like to say the doctors and nurses have been brilliant. Always welcoming receptionists and the doctors and nurses are always so polite and understanding.
Excellent service - thank you for everything. | January 2022 |
Y02751 | norwich-practices-health-centre | https://www.nhs.uk/services/gp-surgery/norwich-practices-health-centre/Y02751/ratings-and-reviews?currentpage=1 | Excellent personal and professional service | 5 | I had a problem for several days which was getting worse. I arrived at the Walk In Centre just after 8am and was seen at 9am. The single receptionist was efficient and had to deal with new patients continuously. I would say that there was only a flat small slot for me to hand in my details for her to read and that one could only see two very large pc screens with a person behind them, not that welcoming. There was another position to the side, not occupied with the same view of two large screens. A sign clearly said that the receptionist could not say how long a wait would be, unfortunately not everyone was aware of this. It became apparent that some people were to see the nursing staff for review and some for bloods. It could have been clearer for patients that some people might be called 'sooner' as they were only having bloods taken by a committed phlebotomist. There was a short corridor from the 'nurses' to the waiting area. Although the voice calling the patients was clear, there was no person seen. One gentleman with a difficult name had noise avoidance ear phones on and he missed his call twice, and only realised on the third call. Seeing someone might have made people look up to listen and take of ear phones. There was very good seating and an nhs screen to watch. My nurse was excellent, explaining in detail. Her examination was physical and verbal and appropriate to my needs and appropriate prescription given. She also advised on another medication that I was taking that I should not stop suddenly due to rebound effects. I felt very validated and supported. I left with a perfect outcome. Excellent old fashioned nursing care, totally holistic and caring. | July 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Very bad administration services | 1 | I would not recommend anyone to get any treatment from here especially if it is serious, please just go to the hospital instead . At oak street they don’t mind if you’ve got a condition you suffering from, and how it’s affecting you. They will not give a toss about getting your medicine to you that will help. They always divert from what the doctors say, for example I was told by the doctor to ring in a ask for the medicine if I wanted it, if they anti histamine did not work then the steroids will be given, I rang up on the 8th of December and was told I need to ring back next week. I ring back in the 12th of December I was told , I need an appointment, it’s now the 18th and still have no appointment, no contact from them what so ever. But that’s ok for me from there perspective to have to suffer and be in pain. | November 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Great team | 4 | I find if I need to call the surgery the reception team will go out of their way to help whatever the situation maybe.
There has been many times I’ve been in a distressed state.
Yesterday I saw my Doctor and although the answer wasn’t want I had necessarily hoped. I as always felt listened to and so supported afterwards.
I wish I could mention whom as they deserve to know. | June 2023 |