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D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Kind, understanding, caring | 5 | I find the staff at the practice to be kind, encouraging, positive, gentle and supportive.
Last week I phoned when I was at my lowest, couldn’t see a way forward with mood, blood sugar levels, getting repeat prescriptions, I was anxious, teary, felt like I was fighting a system that I couldn’t navigate. Kind of having a meltdown.
I’m passing on my thanks now to everyone I spoke to. The gentleman on reception who was so kind, reassuring, non judgemental and went out of his way to find somebody to help me then and there. The pharmacist was so incredibly kind, gentle and encouraging and made sure that when I was too overwhelmed to talk that the metaphorical door was open to come back and complete the conversation. Finally the diabetes specialise nurse who is also sensible, friendly, non judgemental, kind and encouraging. In the past I have struggled with medical interactions and appreciate Oak Street’s attitude and style.
I have seen some negative comment about the practice not seeing people face to face and just want to add that I am very happy with the way the practice works. I find it useful to be able to write all I want to say down and share it online, saves me forgetting things or going off on a tangent. The practice are always good at responding and we get to see a nurse or doctor if we need to.
Really appreciate the practice and staff. Thank you. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Amazing Doctors surgery | 5 | I have been a patient at this surgery for about 26 years and can honestly say I have only ever received amazing care from all at the surgery. Over the years my two children suffered from various health issues varying from Ulcerative colitis to scoliosis and lots in between and every Doctor there, past and present has helped us through these horrible times.
I recently had an appointment with A (apparently this will only be published if no names are recorded) who listened to my woes and came up with an action plan, which included homework (for me to research) and bloods to have taken.
My dog had also recently died so we were unsure if this could also have been a contributing factor.
I had the blood tests and they came back normal.
A’ called me to check up on me, we hadn’t made this appointment and I thought it was for me to chase but since I was feeling a lot brighter I hadn’t done so.
She is extremely efficient, very friendly and so easy to talk to.
She didn’t make me feel at all like my feelings weren’t validated and was sympathetic whilst listening to me babble on.
Thank you.
I got off the phone and spoke to my daughter, repeating what A’ had told me.
I said to my daughter “oh and she’s vegan too’ (same as we are)
To which point my daughter, who now has been diagnosed with Endo, said this was the same clinician who had helped her too.
When my daughter had her appointment with A’, A’ had a plan in action straight away, reassured my daughter on everything she needed to know at the time and stopped my daughter spiralling into a “what’s the point” mind set, which once down is hard to get up again from.
A’ is an asset to your already great practice.
Thank you from both of us. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Highly reommend | 5 | My wife and I first moved to this practice 2 years ago. We have found the staff to be courteous, very helpful, friendly and response time is very quick. | May 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | A knowledgeable, helpful and warm practice | 5 | I have been continuously impressed by the team at Oak Street Practice for both myself and my two children who require frequent medical support. Every member of staff I've encountered from my GP to reception to pharmacy has been so helpful. I recently had a particularly fantastic help from a pharmacy technician who helped me when the NNUH was not able to. They are quick to see you, listen respectfully and take your concerns seriously, balancing the availability of in-person to phone appointments in a way that works. Thank you to the whole team. | March 2023 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Great Doctor | 5 | I have been dealing with with a specific doctor for a few months now. I have had many health issues and she always takes the time to listen to me, explain things and generally goes out of her way to help me. I really couldn't ask for a better doctor. | November 2022 |
D82047 | oak-street-medical-pract. | https://www.nhs.uk/services/gp-surgery/oak-street-medical-pract./D82047/ratings-and-reviews?currentpage=1 | Helpful Service | 4 | Would like to express how very efficient/friendly and understanding the reception staff member was in dealing with my urgent enquiry,thankyou to whomever you were.Also a big thankyou on the callback from my doctor who listened to my dilemma and dealt with my issue immediately,prescribed the relevant medication, notified the pharmacist promptly so others were able to pick it up for me.Really pleased to be back on my feet and have mobility again after a somewhat scary episode.Thankyou to all concerned . | November 2022 |
D82013 | old-catton-medical-practice | https://www.nhs.uk/services/gp-surgery/old-catton-medical-practice/D82013/ratings-and-reviews?currentpage=1 | Awful practice. | 1 | When you telephone, I appreciate that the person answering needs to know a certain amount of information in order to know with whom to make you an appointment, GP or nurse, etc.
But when you inform them that you have already tried over the counter medicines and they haven't helped, that you are having a very severe reaction to something, it is utterly ignorant of them to just tell the person on the phone to go to a pharmacist (who can only sell over the counter items which you already informed them did not help) and not even put a query through to a qualified nurse or GP!! They are being gatekeepers and potentially leaving someone at risk.
The fact that you can never get an appointment with a GP because the appointments are all booked up for the next 4 weeks!!
Yet if by some miracle you do manage to ever get an appointment, there is barely anyone in the surgery waiting to be seen!
The surgery used to be good but in the last year they have gone very much downhill. Very quickly. Perhaps because the only GP that used to listen to what you were actually saying, left last year.
The ones there now are not caring, they don't listen to what you're saying in any appointments.
They fail to chase referrals after saying that they will, which means you are left without treatment for months or even over a year.
The nurses are wonderful, if you can get past a gatekeeper to get an appointment.
Just an awful practice. Would not recommend at all. | June 2023 |
D82013 | old-catton-medical-practice | https://www.nhs.uk/services/gp-surgery/old-catton-medical-practice/D82013/ratings-and-reviews?currentpage=1 | Would recommend | 5 | Have recently needed to make an appointment for my newborn - the practice was able to arrange an appointment to be seen face to face by a GP on the same day. Receptionists were friendly and helpful. Always have a quick reply to messages sent via online form. Practice was quick to amend a prescription (change needed due to unavailability of prescribed medication at local pharmacy). I cannot fault the practice to date. | December 2022 |
D82013 | old-catton-medical-practice | https://www.nhs.uk/services/gp-surgery/old-catton-medical-practice/D82013/ratings-and-reviews?currentpage=1 | Extremly Poor Service | 1 | Trying to get a appointment is very hard. All the Surgery wants to to do is send you to other Surgeries several miles away ! I tried yesterday to make a appoinment for that day. I was called back today offered one for tomorrow at Lionwood Road 3.4 miles away when I live very close to Old Catton Surgery. I do not drive its two buses or Taxi ride away to Loinwood. I am an older Lady over 60 not feeling well this is an unexceptable service. This is not the first time I have been Farmed out last time was sent 6 miles to Costesssey ! Its really no use to me. Feeling very disappointed let down yet again ! Something needs to change and soon. Its got to be the Walk in centre for me this time not my own GP whom I requested to see. Surely this is wrong. If you are considering this practice do not bother ! | June 2022 |
D82013 | old-catton-medical-practice | https://www.nhs.uk/services/gp-surgery/old-catton-medical-practice/D82013/ratings-and-reviews?currentpage=1 | Not good giving appointments | 2 | My doctor is very good indeed but the GP itself is bad. I had a. Appointment for blood test since three weeks ago and hours before it I received a message with cancellation of it giving me an option to re arrange another one in four weeks time that made 7 weeks waiting. What if I have something pretty bad? If you don’t notice yet the Covid-19 is already controlled. Don’t use it as an excuse | May 2022 |
D82087 | prospect-medical-practice | https://www.nhs.uk/services/gp-surgery/prospect-medical-practice/D82087/ratings-and-reviews?currentpage=1 | Great service | 5 | I needed a private appointment made to see a Neurologist. From 1 of the Norwich Private Hospital. I received a text message to say the earliest I could be seen was 1/11/23. I was shocked and upset as I was hoping to be seen quickly when then what NHS could offer which was around November. I contacted the Prospect Medical Practice and spoke to the secretary, I was having a panic attack. I explained that I needed something sooner and could she recommend somewhere else. She told me to give her 20 minutes and she would see what there was, within the 20 minutes she called back to say she had found one in Cambridge on 21/3/23 , she sent me a link to book it.
I am so grateful for the time she had spent to find a private Hospital for me. I would like to thank the secretary for what she did, I really appreciate it. | August 2023 |
D82087 | prospect-medical-practice | https://www.nhs.uk/services/gp-surgery/prospect-medical-practice/D82087/ratings-and-reviews?currentpage=1 | Great customer service | 5 | When I rang the surgery as soon as it opened today, my heart sank after learning I was the 19th caller in the queue. However, it only took 15 minutes for my call to be answered and I was given a same-day appointment. I have been a patient at the practice for 4 years and have always found the medical staff to be empathetic and supportive and reception team helpful and efficient, including during the very challenging early months of the pandemic. | July 2022 |
D82087 | prospect-medical-practice | https://www.nhs.uk/services/gp-surgery/prospect-medical-practice/D82087/ratings-and-reviews?currentpage=1 | Very responsive | 5 | I made a morning call about a current worrying health concern and was seen in surgery later the same morning. Had blood and stool tests taken the next day and by the following Friday I hade a Colonoscopy procedure. All in under two weeks. I have found the service at my surgery and from my GP to be very effective and helpful. Reception staff are also responsive and efficient. Great service. | March 2022 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | No bookable appointmentd | 1 | This surgery does not provide bookable appointments which does not work for working people. I have tried for 2 weeks to get and on the day appointment. This surgery is not meeting patients expectations on any level | October 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Great staff | 4 | Just wanted to say that I know how much negativity the practice receives on social media, over the phone and in person and I think it's important to let you know that I use your practice all the time, for myself who has 2 chronic long term conditions, for my young daughter and my parents and think you all do a brilliant job.
I have witnessed the abuse your reception staff take and they always remain calm and polite. I can see how difficult it must be to see everyone that needs an appointment but I have always been able to either see a doctor/nurse or speak to one. So thank you to you all. You do a great job. | July 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Not Great | 1 | I phoned the doctors today and I was on hold for 41 minutes. Then I got through and they said sorry unfortunately they no more available appointment today.
If you need assistance, go to the walk-in centre or the Norfolk Norwich Hospital, what I know all they will do would give me a nebuliser.
I suffer with extreme asthma and the answer was to meet.
And I needed help to sort out my inhalers and see a doctor, and I know that the walk-in centre or the Norfolk Norwich Hospital will not touch the inhalers if they need to be changed.
So I was dreaming annoyed, as apparently my asthma is not emergency enough for them to help. | May 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Waiting for ever | 2 | Waited for 40 minutes , only to be given an automated response to ring back later.
Why don't they say that they are busy. We are all busy.
This is very frustrating when you are trying to Advocate for a vulnerable adult.
Speaking to a real person is what we want to do as patients and professionals.
I hope this service can improve in the future. | May 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Receptionist | 3 | What a helpful, pleasant lady I met at reception today
I called in for test results , asked for a copy ..it was printed and given to me with a smile.
We are so used to unhelpful receptionists ..such a pleasant change | May 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Phone line | 1 | At 15:03 on the 11th may 2023
I started a call to the doctors to make a appointment I was number 7 in the call cue
At 17:47 I gave up
Do you think this is acceptable
Because I don’t
I spent over one hour at number one in the cue
I hung up my anxiety was going though the roof
I know it can get very busy at times but nearly three hours is a bit much | May 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Excellent practice friendly staff and doctors and very helpful whenever I've needed advice or have been concerned about something . | April 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Discrimination? | 1 | All gp services have issues with appointments being in short supply, however after 3 days of getting through at 8am on the dot and still no appointments I was advised to beat the call traffic to que up outside the surgery for an appointment. I think that this is actually discrimination there are those that cannot get out of bed for an appointment be it illness or disability. Someone who is immobile (not me) is unable to get through on the line or manage to get up and out in time to que for an appointment and not everybody has Someone who can que on thier behalf. This is simply an unfair practice and could be resulting in someone very poorly not getting appointment simply because patient a with something a pharmacy could sort was able to go and que up outside for her appointment at 7.45am. | March 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Pretty rubbish | 1 | Yet again have tried to get an appointment to see a doctor/nurse only to be told to ring back tomorrow morning getting pretty fed up with this,my husband was diagnosed with heart failure in September last year because he was refused an appointment,spent many hours in the N&N (thank you allxx) went on to have a heart attack just before Christmas!!! Perhaps this needs a review | February 2023 |
D82023 | roundwell-medical-centre | https://www.nhs.uk/services/gp-surgery/roundwell-medical-centre/D82023/ratings-and-reviews?currentpage=1 | Impossible to see a GP | 1 | We have been trying for many days to see a GP for our little one, it is impossible to get appointment.
They have disabled most of the online system like contact forms to reach out to surgery and only available system is showing no available appointment for next 2 months.
Even if calling at 8 in morning no appointments available.
We have been having same experience for a while now. | February 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Not good | 1 | No communication, no appointments unless you want to see anyone but a GP. Been diagnosed with a serious condition 6 months ago and still haven’t seen a GP. Awful! | November 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I saw a GP regarding my six month old’s bowel problems. The Doctor I saw was so kind and caring, phoning me pre and post a face to face appointment and explaining every step of the process. I even got a call in the evening when the hospital said they wouldn’t review my son. I feel like we’ve been really looked after.
Also the receptionist have been really kind every time I have called me. Overall I have received excellent care. | May 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I came in this morning for an appointment regarding a medical problem however I also wished to discuss something else the doctor told me there would be no time to discuss it and I would have to come another time. I got very upset and the doctor was fantastic she calmed me down and was able to get me in 2 hours later. When I came back she was incredibly supportive and really listened to me and gave good advice about how we could move forward. She showed fantastic empathy and made me feel so comfortable talking about things I don’t find easy. It was one of the first time I felt really listened to and felt like I was taken seriously. I left the appointment feeling so much better and like we had a good plan. Every single member of staff at this practice is fantastic and makes you feel so comfortable. I was so impressed with how she went above and beyond to help me and found me another appointment the same day as I was feeling so upset. I find going to the doctors wuite difficult but this is a fantastic surgery and every single member of staff is an absolute asset
Thank you | March 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Appalling patient care | 1 | They lack communication between themselves and the patients, you have to wait a month or more just to be seen. God forbid you suffer with severe anxiety because they don’t know how to cater for your needs and you’ll get left for nearly 2 months without medication because the manager is that unprofessional hed rather argue with you instead of letting you speak to a doctor. | February 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Excellent Experience | 5 | I've visited this practice a couple of times and recently had my first cervical screening. During the whole experience I was made to feel so comfortable, was talked through the whole process, and was still made to feel like more than a number to get in and out. This practice is an asset to the community and I feel so lucky to have this service. | January 2023 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Amazing Nurses | 5 | I recently had surgery and had to go to my GP everyday to get the dressing changed etc. Every nurse I saw during my time was incredibly kind and answered all my questions, no matter how silly! Just wanted to say thank you to all of them for being so wonderful during a difficult time | December 2022 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Good experience. | 4 | I attended for my flu injection recently, and was pleased to be given covid vaccine at the same appointment. Having arrived early, I was seen before my appointment time. Receptionist, efficient and attentive. The nurse giving the injections, was kind, informative, calm and patient. Thank-you! | October 2022 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Great practice | 5 | Friendly receptionists, supportive nursing team and kind doctors. Have never been let down by this practice. I was quite unwell today and was looked after so well by the reception team, nurse triage and then doctor. So grateful to have this practice as my doctors. | June 2022 |
D82008 | st-stephens-gate-medical-partnership | https://www.nhs.uk/services/gp-surgery/st-stephens-gate-medical-partnership/D82008/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I had corrective YAG Laser Capsulotomy surgery on both eyes on 21/06/22. From entering the building and being dealt with by various staff I can only say how impressed I was at the friendly, professional and very well organised Eye Clinic. I would have no hesitation in recommending the Clinic to anyone needing a similar procedure. It was also a very speedy appointment of approximately 30 minutes in total. | June 2022 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Constantly on hold | 2 | I’ve been on the phone for 1 hour and 15 mins still no answer. I have given up I’ll phone again tomorrow to be on hold for god knows how long. Everytime we phone it’s a min of an hour call. If we even make the top 10 on the waiting. Constantly cut off | November 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Appointment availability | 2 | I asked the receptionist face to face for a GP appointment at some point in the next week or so. No privacy when asked to explain why. Then only offered triage. This is not a robust, supportive or a accommodating service. it appears to be too much to expect to achieve a non emergency appointment with a GP and discuss with them only my reason for requesting an appointment. I cannot stuck on a phone for two hours in the hope of getting an appointment, this is unachievable, which is why I visited your reception. | November 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Waste of an appointment | 5 | Last week I wrote a review, waited for my email confirmation which did not come, so presume my review will not be published. Yet another reason why I would not recommend this practice.
My review was about having a flu vaccination appointment. Having been given the appointment by a nurse at the practice (not the one I eventually saw), I attending the appointment, I was told that I was not entitled to have it. I told the nurse that I was because my husband was clinically vulnerable but the nurse was having none of it. Kept quoting the NHS website, but obviously this person had not read it because quite clearly it states on the website that I was. Having taken my booking it was a compete waste of not only my time but the appointment time. In an age where you cannot get an appointment easily to see anyone I was disgusted at the way I was treated. "So whats wrong with your husband" was the derogatory mannered question. The nurse made me feel like I was lying to get a free flu vaccination. Both my clinically vulnerable husband and I have been at the practice for 10 years. My experience with the practice in that time has not been great. I rarely see a doctor, and when I have they have made me feel as if I have wasted there time. So this was the last straw; thankfully I am in the catchment area for another surgery. Hopefully they will treat me with a little more respect, and not make me feel I am doing something wrong. I was entitled to the vaccination not just for me but to help to protect an immuno-compromised hard organ transplant patient; something the goverment thinks I should do but not the Taverham Surgery. | September 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Finally understood | 5 | I came in for an appointment with an ANP today and she was absolutely incredible. She didn’t make me feel like I was wasting her time and was brilliant with talking to me to get to the bottom of my problems. I have never felt so listened to and understood, I wanted to say a massive thank you. Also praise to the whole surgery especially the reception team, I’ve been where you are and it’s one of the hardest jobs going, you are all great. | July 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Difficult to contact | 2 | Difficult to contact via the phone, I have visited the practice in person due to the difficulties in communicating. | July 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Amazing staff and practice | 5 | Can’t rate the surgery and staff enough. On my last 2 visits I have been fortunate enough to be able to see the same doctor and I have to say he was the best. He listened to me, didn’t make me feel like I needed to rush and explained so much to me. When having to book another appointment the receptionist was also very friendly and helpful. | June 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Poor response | 4 | This is the first time in all the years I’ve been with this doctors I’ve not been happy, had bad bruising on arm which as the day got on got worse, took several hours to contact me back and was told they were not concerned, my wife showed the pictures to a 2 pharmacist and they said I should go to A&E, she contacted the doctors back again said they were not concerned without even looking at it, my wife sent pictures of it and again said they were not concerned,I left it overnight in which got a lot worse so in the morning my wife called 111 and spoke to a paramedic and she told me to go straight to A&E 111 were very helpful so took their advice and the hospital were brilliant and gave me a diagnosis, I feel very let down by the doctors because if they had looked at it and diagnosed it I would not have to be worried about it and wouldn’t had to have to go to the hospital, well done A&E, I don’t like writing reports like this but I think the practice which includes the pharmacist should know. | April 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | A Surgery Full of "Faceless Doctors" | 2 | Saw the Physician’s Associate, who's very amiable, but not the person to see if you want a decision made; apparently a discussion is held with a Dr at the end of the day & the conclusion relayed to one over the phone - Don't be fooled into thinking they're under the supervision of a Dr, simply because no one else was involved during the appointment! I kept away from the surgery for a fortnight, hoping my immune system would fight the "infection", it didn't work so now I'm in their hands. It amazes me that as all of us mortals go about our business, shopping in Tescos etc, mingling with the rest of humanity, all without the aid of masks, that Drs surgery treat everyone like a pariah. Even the receptionist, who's protected by mask & perspex screen, had trouble hearing some patients, including me. - I've kept this review anonymous simply because even a broken lifebuoy has to be better than no lifebuoy at all & I'm not looking for a backlash from the surgery! | March 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Excellent experience with the Physician’s Associate | 4 | I had an excellent experience with the Physician’s Associate at Taverham Surgery this week, when he treated my 6yo son. The Physician’s Associate was very friendly, personable and sensitive professional with my child. He was very skilled in communicating with my young child showing empathy and great emotional intelligence. He was exceptionally thorough in his assessment and diagnosis. He is a warm individual and very open to listening to the patients views and he seems to really value patient care. I was also seen by him in November 2022 and was very impressed with his clinical ability and patient care - he is a real asset to the Taverham team! Many thanks ! | February 2023 |
D82024 | taverham-partnership | https://www.nhs.uk/services/gp-surgery/taverham-partnership/D82024/ratings-and-reviews?currentpage=1 | Dissapointing | 4 | : My child has come in contact at school with many children with scarlet fever. Had obvious almost all symptoms. I called to get an appointment But doctor and receptionist dismissed it and I was told is Covid for sure and to call back after 5 days if he still has fever. 5 days of high fever without doing anything seems a bit much for a small child. When I told receptionist that child came in contact with scarlet fever I was just told they are aware of this being around. But how is that helping my child that they are aware? I am upset that I told receptionist my child had Covid before and it was nothing like this. I requested to be tested for Strep A but she said they do not test. Please listen more to parents. I do not normally call for any little fever if I don’t feel I have to. Thank you | December 2022 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Not good service | 2 | Appointments are extremely difficult to make. Also, when I requested a letter from them stating my family and I are registered with them as proof of address for paperwork reasons, they first refused to do so. Then they said it would take a minimum of 28 days plus £££. I need the letter now and requested 10 days before now but they still stated it'd take them 28 days! Really can't understand why a simple letter will take a minimum of 28 days!!! | January 2024 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Gone downhill and landad at appalling | 1 | Tried to get an appointment for an infection for 4 days in a row last week, I emailed first and was ignored, always called in the morning, always told no appointments despite explaining the potentially very serious implications for myself. Promised a call back the following Monday which was not done.
Don't make the mistake of registering here if you have a serious illness. | June 2023 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Covid vaccine | 5 | Went for my COVID vaccine today. This surgery has it worked out very well for giving vaccines. No hanging about very helpful | May 2023 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Useless reception staff few good Doctors. | 1 | My constant experience of this surgery and everyone I know who uses it is frustration at not being able to phone, forms being closed by 9am. Reception staff that seem to work in slow motion and take an hour to answer a simple question. How can a phone system be full so you're cut off, when in 4 hours I can't even get in the line on the phone. Only ever have I got anything done here by complaining or having a higher authority push them to do something. They don't call people with results from tests and ten minutes watching reception you'll see people come in asking where are my results over and over. Terrible. Saving grace is maybe 2 good Doctors and a few other medical professionals. 3/10 | April 2023 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Impossible to make an appointment | 1 | Seems almost impossible to make an appointment through the internet or on the phone the staff themselves are very friendly and helpful but there seems to be a major problem with the Tech | March 2023 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Lionwood is excellently managed and goes "the extra mile"
The staff are friendly, knowledgeable, supportive, reassuring, compassionate and provide excellent care throughout the practice.
I would like to express my gratitude to the clinical pharmacist who listened to my concerns patiently and attentively and offered me knowledgeable advice that was greatly appreciated. | January 2023 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Service has deteriorated | 2 | I have been registered with this practice for over 10 years and it used to be excellent. Unfortunately, things have deteriorated significantly. It is now incredibly difficult to get an appointment either via phone or the website. The webform for submitting an enquiry or appointment request often closes by around 10am as they have reached capacity for the day. When you call you are in an endless queue to speak to a receptionist. My partner has waited (so far) a week and a half to speak to a clinician about ongoing ear infections and constant ear pain. His hearing is affected. No one has followed this up despite repeated efforts to chase for a response. I tried to submit a complaint via the website but was told that I couldn't do so until 7.30 tomorrow morning as the form was closed. The team at the practice are helpful and friendly but sadly it seems that they are woefully understaffed. | November 2022 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | The staff at Lionwood are wonderful; friendly, understanding and genuinely want to help their patients. The nurses and doctors are fantastic at dealing with nerves and are thorough and when it comes to investigating the problem. It’s easy to request appointments online and I’ve never had to wait long after arriving at the practice for an appointment. I cannot recommend this practice enough, I’m no longer anxious about going to the doctors. The staff are a real credit to the NHS. | November 2022 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Pointless | 1 | There is no point in being a patient. They say they are always at maximum capacity and tell you to go to walk in center. Yet the surgery is always empty. They love to keep going on about covid restrictions mean they can't see see you face to face, they use it to their advantage and use it as an excuse. | October 2022 |
D82073 | the-lionwood-medical-practice | https://www.nhs.uk/services/gp-surgery/the-lionwood-medical-practice/D82073/ratings-and-reviews?currentpage=1 | Awful. Mistake after mistake after mistake | 1 | Almost every time we order repeat prescriptions an error is made which ends up with huge amounts of wasted time. The receptionists are often rude, some are great, but not many. It usually takes 20-30 minutes waiting every time you phone as well. | March 2022 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | An excellent service | 5 | I hadn't been taking my blood pressure medication for a while and decided to check in. I was seen within a few days, given another prescription and regularly asked back so that my progress could be monitored. This has included blood tests.
This has all been very reassuring and is a great service. Thank you. | November 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Consistently caring and professional | 4 | I've been at this practice since 1989, and through many changes, many good GPs, and the general decline in NHS services, I've had consistently decent and careful treatment here, where my views and needs were nearly always valued ( the odd locum excepted); even when very stretched for staff. I have a long term immune disorder, so I rely on GP and hospital services such as monthly blood tests. Fantastic to have phlebotomy on site. Even during pandemic I was actively contacted if there were any concerns for my health. 1 star down, as phone queues are a pain, but a message sent via online services prompts a relevant response in good time. Repeat prescriptions have been lost in the past, but not recently. Overall, responsive and holistic care. | October 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Great Local Practice! Why the negative reviews? | 5 | I’ve been a patient for over 20 years now and have always rated Thorpewood very highly! The staff are always polite and helpful and are always willing to go the extra mile to help. I currently have Achilles tendinitis and the staff went above and beyond to assist me in getting regular face to face appointments with an NHS physiotherapist. These regular appointments have lead to a programme of strengthening exercises/stretches etc which will eventually lead to a full recovery. I would recommend this medical practice to friends and family. | July 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Very good practice | 4 | The doctor I saw when I visited the surgery listened, explained clearly and in depth and was totally professional. | June 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Thank you | 5 | I have been a patient at Thorpewood Medical Group for well over 15 years now. The Covid pandemic affected everyone deeply - from patients and their loved ones to all NHS staff. Lessons on all sides are being learned.
After working for the Ambulance service for over 14 years I am more than aware of the pressures involved in working in an ever-stretched and under-funded NHS.
Everyone feels it.
The Lead Practitioner of Thorpewood has been my GP for a very long time now and has always been a thoroughly decent and good man. He is caring and compassionate, as well as being pragmatic and utterly professional. I've met with other GPs at the practice: for specific conditions, and I believe that all clinicians at Thorpewood would always want to aspire to the ethos embodied in the Lead Practitioner. My experience with the many staff on reception has always been positive. When they are approached with patience, clarity and common courtesy this will be rewarded in kind.
Thank you. | June 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Friendly and efficient | 4 | Appointment was on time and all staff were helpful and friendly
The appointment was carried out in a relaxed but efficient manner
Overall a good experience | June 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Consistently awful service | 1 | Unable to contact them by telephone as they repeatedly switch the lines off - even in the case of a child being unwell under the age of 6 months which is appalling. I refuse to rely on them for anything other than my children's immunisations (both nurses involved in this have always been fantastic) and repeat prescriptions.
The receptionist is rude and unhelpful and no one is capable of even giving details of how to make a complaint. The service is so poor that I have to rely on the walk-in centre whenever my 18 month and 3 year old are unwell. As a result if my frustrations and the lack of contact, I've decided to register elsewhere - not ideal but I cannot rely on a GP surgery where they simply switch the phones off and cannot deal with even the most basic of requests. | March 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Great practice | 4 | The whole team here are so helpful and friendly but the doctors stand out. Having seen three different ones over the past few months, I have nothing but praise for them. They take time to listen and answer any questions that one has. One never feels rushed and leaves feeling so reassured. The receptionists always greet one with a smile and hearing of others experiences I count myself lucky to be a patient of this practice. | February 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Outstanding Performance Overall | 4 | After experiencing numerous problems recently I was seen by Dr Hampsheir who went out of his way to reassure me and arrange for me to have blood tests and scans promptly to rule out anything that might be considered to be serious. I was treated with efficiency and empathy and cannot fault the service that I received from him.
After a follow up appointment everything concerning my results was explained in an easy to understand manner regarding my ongoing treatments and further investigations which are yet to be conducted.
The receptionist that I spoke with to make further appointments was polite respectful and helpful explaining that she was understanding of my request .
The only criticism I feel that I must make is the difficulty in making an appointment in the first instance whether trying to navigate the online portal or getting through to the practice on the phone but once this has been overcome the service is second to none.
Everyone I have encountered at the practice seem to be doing the best that they can under extremely difficult circumstances and this is not something that I feel should go unmentioned.
To say that I have never encountered problems in my 30 plus years with the practice would be a lie but that is not reflective of the service at this point in time.
All surgeries are under pressure and come in for a lot of criticism for various reasons and I can only comment on my experiences and thank them for their service. | January 2023 |
D82048 | thorpewood-medical-group | https://www.nhs.uk/services/gp-surgery/thorpewood-medical-group/D82048/ratings-and-reviews?currentpage=1 | Horrible service | 1 | idk why is so many starts some people give, maybe they so racist was for me as I am different nationality.
asked very simple thing, just to change next of kind for my children's to my husband as I planning to go work, in case is something happens.
She said she can't do that. the reason is: because we both still alive . How ever, is not one bad experience with this gp. They couldn't write properly address to my husband, I had to asked them 4 times. My husband didn't received first nhs letter with his nhs number because of they mistake. I went back to ask for that letter, they told me they can't do that. Manager print his NHS letter cross address and wrote with pencil by hand. I mean if you can do you job, how come have no shame to take salary ? Receptionist said: if you not happy you can change gp. So far they always was saying that to me. Is that is because I am different nationality ? | January 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Consistently poor care. | 1 | The care I have received from this practice has been consistently poor. Every time I have spoken to a doctor, they have completely ignored the actual issue to hand and recommended weight loss, no matter how comedically irrelevant it is or how many times I try to steer them back on track. In an average appointment, I am lucky to get two sentences about the thing I actually asked about, and usually end up having to go and do my own research, which makes me wonder why I keep bothering to come back. Absolutely do not recommend. I hope that they consider some more weight-neutral approaches to medical care, or at the very least listening to their patients and getting back on topic when repeatedly requested, but frankly I do not have high hopes. | November 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Great if you live in Bowthorpe but... | 2 | I joined this practice (Trinity Street) because it is local and I can walk to it in 10 minutes as I don't own a car. Every time I try and make a GP appointment now they offer it at Bowthorpe - which is very hard to get to from here (£10 each way in a taxi or 4 buses). To get one locally there is often a several week wait. The same with flu jab - I was sent a text offering it - but it's only available to under 60s in Bowthorpe. | October 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Very helpful and effective | 5 | Had flu-like symptoms, which developed and I lost my sense of balance.
The GP (phone consultation) was quick to respond, thorough, and efficient - the medication was effective.
A very good experience! | April 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Harassment. | 1 | GPs are no problem , but after requesting that receptionists do not send me invitations to clinical trials and invitations to vaccinations which I’ve already had the harassment continues with a request to send my weight to them . I’m not a frequent visitor and already have a respect form in place . I suggest they concentrate on those people who need them . | March 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Not good on this occation | 2 | Went to Wessex St Eye specialist for a cateract on Tuesday.
Whilst there the took my book pressure and it was way too high and told me to go straight to the doctors for another pressure test and consultation.
I went straight to the doctors and explained the seriousness of the situation that Wessex St stated I must go straight away.
The young lady went away to talk to somebody and after looking on screen said an appointment cannot be made until 1415 on Monday the 9th.
Just hope this will be OK as they were so insistent I sore a Doctorp/nurse straight away. | January 2023 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Outstanding Practice | 5 | This Practice must be the best Practice in Norwich. They respond so quickly to online requests for appointments and medication requests.
Also the Receptionists are polite and helpful. | August 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Online forms not available out of working hours | 4 | It would be really helpful if the online forms to contact the surgery were available outside of working hours. Many of the patients work and can only find time to contact the surgery online when they themselves are not working. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Telephone appointment | 1 | The receptionist at Bowthorpe told me a certain GP would either contact me today 21/05/2022 at 11am by phone or email I replied to their message stating an email would be preferred as I would most probably be driving at the time of the appointment so she replied to me to state she would notify the GP that an email would be preferred. I am still awaiting contact and its 11.35am and this appt is in connection to results from a colonoscopy which was done on the 10th May 2022 so I am still none the wiser of the results.. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Very disappointing | 1 | Had two horrible experiences in one day!
Heavily pregnant and after my bloods came back with midwife it was noted that I needed medication to start before my next appointment with them in 4 weeks. I rang the surgery to explain this, to be told that I have to use the online booking form and she can’t refer this herself to the doctor to do a prescription whilst after my telephone conversation, although the midwife had already put the request through also. (Bearing in mind it took 4 days just to get a different appointment for my daughter with backwards and forwards of messaging on the portal where a simple quick 2 minute telephone could have prevented this)
An appointment was booked over a week in advance for my daughter to have her injections, to be called 5 minutes prior to the appointment taking place that they haven’t got the stock in. Highly ridiculous when this was booked in advance and can’t understand why it was left 5 minutes before appointment was due to start especially when you schedule time off work to attend!
Highly unorganised! The nurses I’ve met have been wonderful in the past but the reception team highly lets them down, lack of empathy, lack of consideration and always say use the online form. Utterly gone downhill in the recent years. | May 2022 |
D82017 | trinity-&-bowthorpe-medical-practice | https://www.nhs.uk/services/gp-surgery/trinity-&-bowthorpe-medical-practice/D82017/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | On contacting the surgery via email, I got a quick response telling me that a GP was to call me so to keep my phone nearby. On speaking to the GP shortly afterwards I was asked to go to the surgery. On arriving I had some bloods done and saw the GP. The GP said she would call the next day which she promptly did. I cannot fault the service I received. Well done to all concerned, keep up the good work. | May 2022 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Super helpful staff | 5 | I called on a Thursday morning with a suspected case of shingles and had a call back from a doctor within 15 minutes, super easy to talk and the doctor made me feel very supported and explained shingles very well and sent a useful pamphlet pdf, really helpful reception staff too.
The prescription was sent to the pharmacy to pick up that morning even though I was away from Norwich at the time so was not my usual pharmacy. | November 2023 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Positive Feedback | 5 | Just a quick message to say I’m very grateful for the high quality service I received from the team this year.
I booked an appointment via the Nhs app one evening with one of the nurse practitioners for the following morning, which I gather may well have been a cancellation. Perhaps I was lucky!
I’ve been experiencing a lot of stress in the past week as I’m prepping for a 5 and a half month trip abroad with my other half, for context! I cleverly managed to bash my toe earlier in July, so it was looking not too great and the nurse was able to reassure me it was not infected - with some long hikes in New Zealand planned it might seem a small thing, but it honestly was very reassuring!
Similarly, with assistance from another of the doctors at Uea Med Centre I have been able to fully come off antidepressants, the same doctor also worked very hard to help me as best as possible with a skin issue.
In what I’m sure must be a gloomy job sometimes, dealing with illness, I just wanted to let you know your work is much appreciated. I value a sense of humour, which the nurse had during my appointment this morning in abundance, communication was very clear too - not to be underestimated given the volume of patients your team assist with.
I may not return to Norwich on return from our trip abroad, so if I don’t return to the Med centre before my trip - thanks very much and best wishes!
I'm not sure why there have been so many negative reviews - I have been registered with this surgery on and off for 5-6 years when I was a student, and later a graduate - I have rarely had a problem, if I have done it has been dealt with as quickly as possible. I would encourage anyone thinking of registering to be patient, and understand that they are continuing to deal with continuing demand and have their processes in place for a reason! | August 2023 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Why doctor’s receptionists have such a poor reputation. | 3 | I received an email from the surgery, telling me I need to do a urine test before my appointment with my doctor. Today I ran almost 2 miles to the surgery, as a part of my morning routine, arriving at exactly 8am, as I was informed that was the opening time. I was met by one of the receptionist, who informed me the surgery did not open until 08:30. I informed her of my need to do a test and asked if I could just take a pot so I could drop off my test later. I was told that was not possible, and I would need to return after 08:30. I know now that the surgery was not open but how difficult would it have been just to give me a urine test kit?? The receptionist was there, clearly having started work and I didn’t actually need any information or anything to take up her time.
Having been a Police Officer for 30 years, working with the public, being helpful usually leaves a far better impression than the ‘Jobsworth’ approach. It doesn’t take much, empathy seems to be missing here? | May 2023 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Outstanding care | 5 | I have a son at the university who needed medical care, but had not yet registers with the surgery. The receptionist was so helpful and reassuring and she really went out of her way to help. When my son went to the surgery he was helped to register and seen immediately. Immediate treatment has made a huge difference in the outcomes for my son.
As a parent of university student, it is so reassuring to know that there is a team at the surgery who will go over and above to help. Thank you so much. | October 2022 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Lovely, lovely practice | 5 | I have been registered with UEAMC since I came to Norwich as a student. They have seen me through some very difficult times and the birth of both my children. Yesterday I had to attend the surgery urgently due to breathing difficulties. The receptionist immediately recognised I was in distress and got another member of staff to man the desk so she could look after me and take me to a private area. I was then visited by a Dr who wasn’t the duty doctor but who had seen me before for the same problem. She didn’t have to do that but she came and helped normalise my breathing until the duty doctor became free. I was duly referred up to the hospital for same day emergency care and had all the tests and X-rays required. They too were brilliant and have picked up a relatively rare lung condition. It makes such a difference to have a practice that a) has a duty doctor facility and 2) to have a practice that can escalate emergency situations to hospital without any need to go through A&E. I got to the hospital within 20 minutes and yet the ward knew who I was and everything swung into action to treat me. This is exceptional at any time but more so at the moment with the pressure all NHS organisations are facing. I consider myself very lucky to have this level of care and I am very grateful. | April 2022 |
D82088 | uea-medical-centre | https://www.nhs.uk/services/gp-surgery/uea-medical-centre/D82088/ratings-and-reviews?currentpage=1 | Amazing staff and quality care | 5 | I have been with the practice since the age of 18 and although the staff has changed in the past 25 years, the quality of care has never diminished. They picked up early that I had an under active thyroid gland and the medication has changed my quality of life for the better. They also care for my daughter and son and have always been amazing in their approach to caring for younger patients. Thank you medical centre and staff! | March 2022 |
D82096 | woodcock-rd-surgery | https://www.nhs.uk/services/gp-surgery/woodcock-rd-surgery/D82096/ratings-and-reviews?currentpage=1 | Absolutely brilliant | 5 | Myself, my wife and our 3 young girls have used this practice for the last 4 and a half years that we've been in the catchment area and every time they've been brilliant. Whether it's the clerical/admin staff, nurses or doctors, everyone always seems like they're going above and beyond to provide a great service and ensure a positive experience - I can't praise them highly enough. For those who have had negative experiences I wonder if perhaps their own attitude may be partly the reason. I would highly recommend the surgery to anyone. If we weren't moving out of Norwich altogether I'd still stay registered! Thank you again to everyone at Woodcock Rd Surgery. | July 2023 |
D82096 | woodcock-rd-surgery | https://www.nhs.uk/services/gp-surgery/woodcock-rd-surgery/D82096/ratings-and-reviews?currentpage=1 | Fantastic kind, caring and efficient practice | 5 | I would like to thank all the staff at Woodcock road surgery you have a fantastic surgery and I am lucky to be registered with you. Unfortunately I have been unwell and needed quite a bit of help recently, every member of staff I have had contact with has been so kind, helpful and efficient. I have been seen when I have needed an appointment, prescriptions have been raised and issued without any problems at all and all staff have been so kind and happy to help me. I would also like to thank the GPs I have seen who have been so kind and have kept in contact with and helped me in anyway they could.
I have worked in general practice for almost 20 years and would like to congratulate you all on your lovely surgery. | March 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Horrendous | 1 | After being on morphine for over 15 years I am now getting a message when I try to order my repeat prescription that I am no longer able to have a repeat! I thought you would need to know contraindications of stopping a controlled drug! Terrible thing to do! It’s bad enough that I’ve been told I have suspected Cancer but I’m not ill enough to get an actual appointment with a Doctor , now I will be so very ill coming off morphine because they won’t give me my prescription! | August 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Great response | 3 | I recently requested an opportunity to speak to a diabetic nurse with regards to my blood test results. I used the online contact system. I had a telephone appointment booked within a couple of hours. I spoke to a nurse within a few days. Very pleased with the speed of the response. | August 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Good and improving | 4 | Great service. Filled in an online form at 8am, Dr rang at 10am and prescription ready for collection straight away from the dispensary. Dr very friendly, understanding and knowledgeable. Spoke to receptionist at one point who was polite but not particularly helpful, and didn’t seem keen on interacting, perhaps that’s a result of the kind of communication they’ve been getting recently, I don’t know.
Overall Good service and much improved from a year ago. | July 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Disorganised and dangerous | 1 | This mob are incapable of processing repeat prescriptions. Which isn't difficult, let's face it - there are a team of numerous dispensary staff who are completely unreachable, incapable of doing what is asked for or of actually producing the pills. My mother consistently has problems with getting the pills she orders, month after month and has to fight tooth and nail to get her prescription filled. Utterly useless and potentially dangerous. | May 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Worst practice I've ever dealt with | 1 | Having to wait over 2 weeks just for a call back for an issue that leaves you unable to work is crazy.
I've yet to have this practice actually be able to help with a single medical issue, the only time I've been able to get help is by diagnosing myself first otherwise it takes months for anything to get sorted.
When I did manage to talk to someone last time the Doctor on the phone didn't appear to care about what I was calling for at all and I could barely understand what she was saying as the room was so echoey and it sounded like she was moving furniture around and slamming draws shut.
I have 0 faith in this practice at all and wish there was another one in the area to go with. There's are too many houses being built here and not enough GPs | May 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Incapable of safely serving the local community. | 1 | Incredibly small surgery for a large patient catchment area, resulting in patients being turned away, unable to seek clinician advice/treatment due appointment request processes being closed, or as the surgery put it in their online statement, "currently unavailable as all routine capacity is now full".
Patients despair as their concerning symptoms/ailments don't meet the access criteria for A&E services and are above the remit of local pharmacy services.
Dangerous practice such as this has dangerous consequences. How long until the local community of Attleborough pays a fatal price? | March 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Very poor service | 1 | Picking up a prescription has never taken less than 20 minutes. In 3 years I have not been able to see a GP face to face. You can't book appointments in advance - forced to fill in an on-line form or queue for ages on the phone. I could go on! | March 2023 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Unable to book an appointment | 1 | Unable to speak to a real person. The appointment forms are disabled online and the reception is simply diverting to AnE or walk-in centres all the time. Unable to understand how the practice is running without being answerable to anyone.
Trying to find a way to lodge a formal complaint on their website as well but seems like that’s also blocked. | December 2022 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Online appointment | 4 | I am undergoing tests, some of which are in. I received a text asking me to make an appointment to discuss them. Going online, because the phone isn't the best way for a neck breather to communicate, I find only a daily appointment page, now closed. In desperation I filled in the routine appointment form, with a note explaining my situation. I ask the practice to provide a facility for patients to follow up test results without this farcical runaround, not everyone can phone, or visit, when voice and mobility can be in difficulty... Please feel free to email me anytime, and please, have a little imagination in your approach to appointment making! n. b. Text is also acceptable. I have to point out, however, that not having an email address or text return number severely restricts some patients ability to communicate with the practice... | November 2022 |
D82034 | attleborough-surgery | https://www.nhs.uk/services/gp-surgery/attleborough-surgery/D82034/ratings-and-reviews?currentpage=1 | Supportive practice | 5 | A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout my illness. From the reassurance of reception to the care of the nurse taking blood, understanding that I get dizzy with needles to the calls from GPs who were so thorough. Thank you | November 2022 |
D82006 | chet-valley-medical-practice | https://www.nhs.uk/services/gp-surgery/chet-valley-medical-practice/D82006/ratings-and-reviews?currentpage=1 | Friendly helpful | 5 | Took unwell severe abdo pain etc while holidaying on a boat on broads....phoned surgery to see if they could me ..had a phone call land they saw me..kidney stone...cant thank everyone from the lovely receptionist to the clinical who I spoke to then saw..ypur kindness and help at a scary time while away from home was much appreciated.. | September 2023 |
D82006 | chet-valley-medical-practice | https://www.nhs.uk/services/gp-surgery/chet-valley-medical-practice/D82006/ratings-and-reviews?currentpage=1 | Rude and unhelpful reception staff | 1 | Trying to get an apointment within 16 days is like trying to draw blood from a stone. Some of the reception staff are unhelpful.
Complaints take months to be replied to and are full of inaccuracies and misleading remarks, if replied to at all, and are not taking seriously or try to shift the blame. All communication is poor. You need to complete online forms to access the online system, but this is only available in office hours meaning you loose a day's work, and can't be done any other way, so what's the point? This doctor surgery refuse to use online booking slots, non face to face consultations for things like discussing test results and medication reviews, etc and seams poorly managed to me. I have zero faith in this hp surgery any more.
Most of the nursing staff and doctors are nice and helpful but there are exceptions.
Phone lines are only available between 8:30 til. 12 and then 2:30 til 6, if you can get through at all. I have often witnessed the phone ringing being ignored while the reception has a private chat with a colleague.
Car park, whilst large, is poorly laid out with a bottle neck at the car park Entrance and a lack of what feels safe padesrian access as often larger vehicles park on pavement or have to mount curb In order to get in and out of access road.
There not even a clock in the waiting room.
To be honest, I've come to the conclusion that to wait to be seen by a GP at Chet Medical Practice, when you finally manage to get an apointment, you could be in need of the undertaker.
Ver poor quality of service indeed! | September 2023 |
D82006 | chet-valley-medical-practice | https://www.nhs.uk/services/gp-surgery/chet-valley-medical-practice/D82006/ratings-and-reviews?currentpage=1 | Terrible service | 1 | Since 2020, the level of service has declined rapidly. A few of the Reception staff are rude, communication is very poor, and trying to get an apointment is impossible thanks to most of the doctors only working 3day weeks. Very poorly managed, which is a great pity, as the facilities are good, and the service used to be excilent but is let down by a minority of staff employed. Obviously the CQC agree.
Phone lines are no longer answered between 12 and 2:30, dispensory only available between. 10 and 12:30, All prescriptions take a minimum of 7 working days (yes that's correct 7 working days where others ask for 3 or 5) now to be processed. Often witnesses people waiting for reception or phone ringing while staff continue private conversations. | June 2023 |
D82084 | harleston-medical-practice | https://www.nhs.uk/services/gp-surgery/harleston-medical-practice/D82084/ratings-and-reviews?currentpage=1 | Efficient, kind and friendly Practice | 5 | I had been very unwell, the doctor was very kind and caring. They arranged blood tests and an urgent scan for me. After the visit to the surgery a few days later I was rushed to hospital and admitted. I spent 10 days in hospital being treated for a serious infection. When I was discharged home the doctor contacted me for a face to face appointment to make sure I was feeling better and to do some follow up tests just to check everything was still alright. The doctor was caring and made me feel that they were taking a genuine interest in my health and wellbeing. Having moved to this surgery just over a year ago, I have found the doctors and nursing staff there very good. I have always been able to have an appointment when needed, and they have taken the time to listen and sort out the problem. | December 2023 |
D82084 | harleston-medical-practice | https://www.nhs.uk/services/gp-surgery/harleston-medical-practice/D82084/ratings-and-reviews?currentpage=1 | Terrible practice! Unhelpful and rude. | 1 | Called in to make appointment for lung and chest pain and was told to call the next day at 8 am as appointments aren’t made after 10 am.
Called the next day and was told to call 999. Very catty lady on the phone, very unhelpful.
It’s not an emergency, and want to see gp for possible diagnosis, maybe prescribing antibiotics.
Feel like I’m a loop without any help.
Where does one go from here? Total feeling of despair. Don’t know why we pay taxes for bad service and don’t blame people going private. Unhappy to the nth degree. | November 2023 |
D82084 | harleston-medical-practice | https://www.nhs.uk/services/gp-surgery/harleston-medical-practice/D82084/ratings-and-reviews?currentpage=1 | Flu and routine reviews | 4 | Excellent diabetic review and very well managed flu jab, thank you to all the staff and helpers who volunteered on their day off to work. | November 2022 |
D82084 | harleston-medical-practice | https://www.nhs.uk/services/gp-surgery/harleston-medical-practice/D82084/ratings-and-reviews?currentpage=1 | great docters and nures they so helpfull | 5 | they listern they have a lot on plates but so good have nice team there i hope that they should open other once more are great team all of them | November 2022 |
D82078 | heathgate-medical-practice | https://www.nhs.uk/services/gp-surgery/heathgate-medical-practice/D82078/ratings-and-reviews?currentpage=1 | Great service | 5 | My experience to date has been excellent with my interactions and the services provided.
Staff are friendly and knowledgeable.
Great online services.
I am very happy with the Practice. | December 2022 |
D82078 | heathgate-medical-practice | https://www.nhs.uk/services/gp-surgery/heathgate-medical-practice/D82078/ratings-and-reviews?currentpage=1 | Extremely kind and empathetic to my situation | 5 | Following my consultations with this lovely Dr I was relieved that she understood my stress and pain I was enduring with her taking action to try and rectify the time scale it had taken to receive my MRI results. | April 2022 |
D82078 | heathgate-medical-practice | https://www.nhs.uk/services/gp-surgery/heathgate-medical-practice/D82078/ratings-and-reviews?currentpage=1 | Great practice with kind staff | 5 | The whole team here are so kind and caring, taking time to listen to you, which as a new mother during covid has been so important. It is easy to get through to the reception team who are always warm and friendly (which makes a big difference). When I’ve needed to speak to a GP they call back quickly and take the time to discuss any issues. The service is fantastic here and I feel very lucky. | February 2022 |